5. ISO 9000 - Introduction by malj

VIEWS: 130 PAGES: 32

									ISO 9000
Introduction
Imran Hussain

Why have a Quality Standard?

Customer

contract

Supplier

subcontract

Vendor

Subcontractor

Motivation for ISO 9000




Helps in selection of suppliers and vendors Places onus of proving quality on supplier
Controls  Processes  Procedures  Quality records


What’s the difference between TQM and ISO 9000?

Benefits to customers and _____ ?

Benefits of ISO 9000


Customers and users will benefit by receiving the products that are:
Conforming to the requirements  Dependable and reliable  Available when needed  Maintainable


Benefits to employees?

Benefits of ISO 9000


People in the organization will benefit by:
Better working conditions  Increased job satisfaction  Improved health and safety  Improved morale  Improved stability of employment


Benefits to owners and investors?

Benefits of ISO 9000


Owners and investors will benefit by:
Increased return on investment  Improved operational results  Increased market share  Increased profits


Benefits to suppliers and partners?

Benefits of ISO 9000


Suppliers and partners will benefit by:
Stability  Growth  Partnership and mutual understanding


Benefits to society?

Benefits of ISO 9000


Society will benefit by:
Fulfillment of legal and regulatory requirements  Improved health and safety  Reduced environmental impact  Increased security


Does ISO have anything to do with Quality Management?

ISO 9000 and Quality Management (QM)

1. 2. 3. 4.

ISO standards based on the following QM principles:
Customer focus Leadership Involvement of people Process approach System approach to management Continual improvement Factual approach to decision making Mutually beneficial supplier relationships

5.
6. 7. 8.

ISO 9000 and SQA Group




Responsibility lies with management SQA group
implements standards  Monitors effectiveness in organization


Responsibilities of SQA Group
       

Perform audits Promote awareness Communicate Quality System to staff Support implementation of ISO 9000 Perform customer satisfaction surveys Facilitate improvement following customer feedback Review project quality at milestones Act as partner in quality project

Responsibilities of SQA Group
    


 



Facilitate improvement and defect prevention activities Monitor and verify process compliance Monitor effectiveness of processes Monitor institutionalisation of processes Chair organization quality reviews Facilitate external audits Test planning, execution, reporting and recommendation Test lab management Support a metrics culture

ISO 9000 History and Background



 

BS 5750 (forerunner to ISO 9000) ISO 9000: 1987 ISO 9000: 1994 ISO 9000: 2000

ISO 9000: 1994






Family of standards Applicable to manufacturing organizations, servicing organizations and software organizations Different flavours
ISO 9001 (full product lifecycle) - superset  ISO 9002 (production, installation, servicing)  ISO 9004 (inspection and testing)


Quality Management System Documentation
Quality Manual

Quality System Procedures

Work Instructions Forms

Quality Manual



   

Quality Policy Objectives Overview Organisation Responsibilities Requirements Policy/Responsibility/Procedure Reference

Quality System Procedures






A set of procedures which detail how the requirements of the quality manual are to be implemented Detailed procedures which define how the processes are to be performed and controlled Specifying who is responsible for what

Work Instructions




Detailed instructions for the performance of specific tasks Such instructions may cover
Materials  Processes  Verification


Forms




Records that provide proof that specified activities were carried out A.k.a. quality records

Quality Management System
Standard ISO 9000
Quality Manual
LEVEL 1

Policy Statement, Commitment, Organisation, Responsibilities

Quality System Procedures
LEVEL 2

Company Practices, Interfaces

Work Instructions
LEVEL 3

Written Instructions to Control Tasks

Forms
LEVEL 4

Quality Records

Sales

Design

Purchasing

Manufacturing

Accounts

Personnel

After Sales

Documenting Procedures
Say what you do Do what you say
And where necessary

Show what you did

ISO 9000: 1994 Clauses
1. 2. 3. 4. 5.

6.
7. 8. 9. 10.

Management Responsibility Quality System Contract Review Design Control Document Control Purchasing Purchaser Supplied Product Product Identification and Traceability Process Control Inspection and Testing

ISO 9000: 1994 Clauses
11. 12. 13. 14. 15.

16.
17. 18. 19. 20.

Inspection Measuring and Test Equipment Inspection and Test Status Control of Non-Conforming Product Corrective Action Handling, Storage, Packaging and Delivery Quality Records Internal Quality Audits Training Servicing Statistical Techniques

References




Software Quality Management and ISO 9001, by Michael Jenner, Ch. 1, 2 A Practical Approach to Software Quality, by Gerard O’Regan, Ch. 3


								
To top