Criss-Cross Puzzle
Instruction
Substitute the phrase from the below list with a word in the grid above
Ethos Consultancy, Ibn Battuta Gate Offices, Suite 301, Tel: +971 4 432 9373, Fax: +971 4 432 9371
P.O.Box: 75745, Dubai, United Arab Emirates
Across
2. Bringing your product/service to the attention of your target market (…………..)
3. ……….….Your customer’s expectation
5. Capital of Portugal …………..
6. Network that connects people inside the company to each other (…….…….)
7. Software that locates web pages based on matching key word (……….….)
8. Negative word should not be communicated directly to the customers (……….….)
Down
1. …….……. Is always right
2. Revenue – expenses = (……….….)
4. Another word for internal customers (……….….)
5. ……….…. Is the most important customer service skill
Ethos Consultancy, Ibn Battuta Gate Offices, Suite 301, Tel: +971 4 432 9373, Fax: +971 4 432 9371
P.O.Box: 75745, Dubai, United Arab Emirates