FLOW CHART: Basic Input
Receiving the complaint
from the customer
(e-mail or phone)
(em
Visit
onsite ?
Customer information and
Forward phone or e-mail to
complaint description
client consulting
(Generating form 1BB-2B)
department (No further
action)
Assigning a customer service
employee to address the
customer problem (forwarding
email and form 1BB-2B)
Going through 1BB-2B form and
contacting the customer to
schedule an on-site visit
On-site visit by the customer
service employee to trouble
shoot the problem complained
by customer
(em
Problem
found?
Customer service
employee makes it clear to Hardware
the customer completely problem or
about section 2 of Form Software
1BB-2B, gets customer problem?
signature at the bottom of
section 2 and leaves
(em
Customer service employee Customer service employee
completes the formalities completes the formalities
(filling the 2CC-5C form) and (filling the 2AA-5A form) and
replaces the software replaces the hardware
Service employee Performs a Service employee Performs a
test to make sure if the test to make sure if the problem
problem is fixed and gets the is fixed and gets the 1BB-2B
1BB-2B form signed and then form signed and then leaves the
leaves the site site
TASK ACCOMPOLISHED