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					                                    Consulting
                                     Expertise. Delivered.
WE’RE MORE THAN JUST SOFTWARE. WE’RE A COMPLETE SERVICES SOLUTION.
OFFICES IN:   INDIANAPOLIS   |   SAN FRANCISCO   |   S E AT T L E   |   LONDON           |    MELBOURNE                       |     SYDNEY               |     S A O PA U L O



          WE’RE
      ExactTargetu.
                o   nice to meet y
                                                                          ExactTarget is an industry-leading global Software as a Service (SaaS) provider that
                                                                          powers all types of interactive marketing messages—from targeted email, mobile,
                                                                          social media, and landing page marketing—through a single Interactive Marketing Hub™
                                                                          platform. Headquartered in Indianapolis with offices in London, Sydney, Melbourne, Seattle, and
                                                                          San Francisco, our global presence not only positions us as an industry leader—it helps us better
                                                                          serve our clients whenever and wherever they need interactive marketing expertise.

                                                                          Now it’s time for you to revolutionize your marketing communications with our passion,
                                                                          technology, and proven expertise too. More than 1,000 employees are behind our mission to
                                                                          make clients look like heroes—no matter their specific challenges. In fact, at ExactTarget, we’ve
                                                                          forever changed the way companies communicate with customers online.
    O V E R 2 , 1 0 0 E X A C T TA R G E T C L I E N T S H A V E I N V E S T E D I N A C O N S U LT I N G E N G A G E M E N T I N T H E L A S T 1 2 M O N T H S .




                                                                                                                   SOLUTIONS
   O
                        We’ve created the industry’s most experienced and knowledgeable professional                                   ExactTarget has the tools to help you solve your unique




  HRE.
                        services organization whose mission is to maximize your investment in our software                             business challenges, regardless of your industry or size.




WA
                        and solutions. Our deliverables-based services approach ensures you’ll be up and                               We know that it takes powerful technology, flexible solutions,


                                                                                                                             LARGEST
                        running as quickly as possible—with tangible results and marketing success to follow.                          and experienced people to consistently deliver exceptional
                        And with the help of your personal ExactTarget Relationship Manager, we’re with you        FOR THE             results. Clients like The Home Depot, Microsoft, Best Buy,
                        every step of the way, partnering with you to build a program that exceeds expectations.   WORLD’S             Expedia, and countless others—including large retailers,



                                                                                                                   BRANDS
                        Plus, our ecosystem of 500+ global partners allows us to connect you with other                                enterprises, non-profits, small businesses, and agencies
                        certified and reliable technology companies when you need a provider to fill other                             around the world—rely on ExactTarget to increase sales,



WE
                        interactive needs. Think of it this way: ExactTarget Consulting is your personal                               optimize marketing investments, and strengthen relationships.
                        “quarterback” when it comes to achieving the results you want, directing your needs so                         Become a customer and you’ll understand why!
                        your program is always in good hands.

      After all, the most prominent brands in the world rely on ExactTarget Consulting to deliver
      exceptional results—isn’t it time you relied on us too?
                                                                     ?
                                                                               DID YOU KNOW?




                                                                                                            SPEED
WHAT EXACTTARGET                                         DO FOR                ExactTarget was the only                    No one has time to waste. That’s why a Consulting


CAN CONSULTING YOU
                                                                                                                           engagement helps you get up and running with the
                                                                               Email Service Provider                      ExactTarget platform quicker and easier. And when
                                                                               to receive a 5 in the                       you have everything you need to create world-class
                                                                                                                           interactive communications, you have the power to
                                                                               “Customers” category

                                                                                                            TO MARKET
                                                                                                                           better go to market—helping you capture deeper
We’re more than just software. We’re a complete services solution. When
you partner with ExactTarget, you’re not just receiving a product—you’re
                                                                               of The Forrester WaveTM:                    relationships with subscribers and increased ROI.
investing in a total solution. Unlike other interactive marketing providers,   Email Marketing Service
ExactTarget assesses a project based on the deliverables you receive at the
end of your engagement—not by the hours it took us to get them to you.
                                                                               Providers, Q4 2009 report.
And because we’re a full business consulting service, we’ll help you get the
most out of your software, maximizing your investment until you see the
results you’re looking for.
                                                                                                            OUR SOFTWARE   Investing in services shouldn’t mean wasting time
                                                                                                                           and resources just getting started. With ExactTarget,




                                                                                                                   HEAVY
                                                                                                                           our software does all the heavy lifting on its own—
                                                                                                            DOES           so you don’t have to. And that means more of your

                                                                                                            THE
                                                                                                                           time and resources invested in services consulting
                                                                                                                           to make your marketing approach even better—




                                                                                                            LIFTING
                                                                                                                           instead of on basic software ins and outs that slow
CONSULTING HELPS YOU GET THE MOST OUT OF YOUR SOFTWARE.                                                                    you down.




                                                                                                            INTEGRATE
                                                                                                                           There’s no point in having data unless you can
                                                                                                                           actually use it. And with integrations from ExactTarget,
                                                                                                                           connecting your CRM and web analytics data


                                                                                                            WITH OTHER
                                                                                                                           with your interactive marketing system is simple.
                                                                                                                           ExactTarget offers more integrations than any
                                                                                                                           other provider in the industry, giving you a seamless
                                                                                                                           connection to data management tools from big

                                                                                                            DATA SYSTEMS   names like Salesforce, Microsoft Dynamics™
                                                                                                                           CRM, and Adobe with the ease of “out-of-the-box”
                                                                                                                           solutions that don’t require any “stitching” or
                                                                                                                           connectivity concerns on your part.
EXACTTARGET CONSULTING OFFERS OVER 100 PRODUCTIZED SERVICES ENGAGEMENTS.   NEED MORE? CONSIDER A CUSTOM ENGAGEMENT TO MEET YOUR SPECIFIC NEEDS.




                                                                                      HOW EXACTTARGET
                                                                                      DOES CONSULTING
                                                                                                                                                MEET YOUR
                                                                                                                                                NEEDS                  ?
                                                                                         1 you
                                                                                            CHOOSE
                                                                                      You know your business best. Choose from Self, Collaborative, or Full-Service offerings to
                                                                                      better serve your specific needs. With Consulting, you choose how to allocate resources in




                                                                                                 you MORE
                                                                                      order to maximize your investment.




                                                                                         2        RECEIVE
                                                            TED.
                                                                                      We provide a wide array of services offerings to take you beyond the basics through a
       “With high satisfaction
                                                        TICA
                                                                                      proven three-phase, lifecycle-based methodology to Migrate, Operate, and Evolve your


                                                OPHIS
                                                                                                 ou
       scores and online community,
                                                       ED.                                      yGET WORLD-CLASS SUPPORT
                                                                                      interactive marketing program.


                                              S
                                                 ICATCED.
       ExactTarget can successfully

                                              DED RIEN
       meet marketers’ complex
       business needs.”                                                                 3
                                              EXPE
       The Forrester Wave™: Email Marketing
       Service Providers, Q4 2009 report
                                                                                      From our 24/7/365 technical support center to our exclusive social networking community,
                                                                                      3sixty, you’ll never be on your own when it comes to your interactive marketing programs.
SERVICES                                                                 YOU
                                                                                                                                  LL
                                                           THE                                      WANT

                                                                                                                              OU A
                                                                                                                                                                Over 125 ExactTarget clients

                                                                                                                             WITH
                                                           WAY
                                                                                                     IT!                                                        are currently invested in a


                                                                                                                             Y
                                                                                                                                    Y.
We give you a choice when it comes to the level of service you need. Our                                                                                        full-service ET@ engagement.


                                                                                                                                   WA
team-based Self, Collaborative, and Full-Service offerings are designed with




                                                                                                                               THE
your specific needs in mind, allowing you to choose how much or how little assistance you
need. And because no one understands your business better than you, we provide an array of                                                                      It’s ExactTarget expertise—

                                                                                                                                                                at your service.
productized and customizable services so you can get the comprehensive solutions you need.




SELF-SERVICE                                                                                     DID YOU KNOW?

                                                                                                 “[ExactTarget] has
Using our self-service model, clients have more freedom and control over their                   a growing services          WE GIVE YOU A CHOICE WHEN IT COMES TO THE LEVEL OF SERVICE YOU NEED.
use of the ExactTarget platform. At the same time, ExactTarget Consulting is here
to answer any of your questions along the way, building a cohesive, collaborative
                                                                                                 organization that
experience that still lets you take the reigns.                                                  offers the ability
                                                                                                 for its personnel to

COLLABORATIVE                                                                                    be deployed at the
                                                                                                 client location.”
If you’re looking for greater control of your ExactTarget experience, but still need some help   The Forrester Wave™:
along the way, our services organization has the flexibility to give you the right balance of    Email Marketing Service
                                                                                                 Providers, Q4 2009 report
hands-on, hands-off assistance. Either way, the choice is yours. We’ll partner with you to
create a truly collaborative experience, letting you choose the amount of support you need.




FULL-SERVICE
With our full-service offering, ET@, you can get hands-on help from ExactTarget,
right at your organization—literally! Your on-site ExactTarget services expert has the
ability to handle every part of your ExactTarget solution for you—so you never have
to compromise your time, resources, or confidence that your interactive program is
being handled properly. Our global team of more than 200 multi-disciplinary consultants
help you through every stage of your services engagement, demonstrating our
commitment to your goals—even beyond implementation.
                                                                                                                      MIGRATE:                            We understand. The
                                                                                                                                                          thought of migrating to
                                                                                                                                                                                    IMPLEMENTATION.
                                                                                                                                                                                    INTEGRATIONS.
                                                                                                                      a new interactive marketing platform can seem daunting.
                                                                                                                      But ExactTarget Consulting makes it easy and hassle-free.



                                                                                                                                                                                    TRAINING.
                                                                                                                      Through our on-boarding phase known as Migrate, we
                                                                                                                      strategically help all new customers smoothly and
                                                                                                                      effectively transition their existing marketing programs
                                                                                                                      to our platform as quickly as possible.




                                                                                                                      OPERATE:
                                                                                                                                                                                    DESIGN..
                                                                                                                                                       We’ll provide the
                                                                                                                                                       day-to-day operational
                                                                                                                      guidance and assistance you need to execute your
M I G R A T E                         |         O P E R A T E                      |        E V O L V E               marketing plan, so you can achieve the tangible
                                                                                                                      business results you’ve been hearing about. In the            CAMPAIGN SERVICES
                                                                                                                                                                                    DEPLOYMENT.
                                                                                                                      Operate phase, we can help you reduce email build
                                                                                                                      time, power relevant content, and minimize your
                                                                                   CLIENT SUCCESS STORY               potential for errors—all of which lead to better results
NOW THAT YOU KNOW A LITTLE MORE ABOUT US,                                          CareerBuilder.com decided to       for your business.

                                                                                   revitalize its “top job seeker”
IT’S
TIME        TO GET STARTED.                                                        newsletter by using email test
                                                                                   results to pinpoint the most

OUR SERVICES METHODOLOGY: By servicing customers through a three-
                                                                                   relevant content. They then
                                                                                   worked with ExactTarget’s
                                                                                   Design and Deployment teams
                                                                                                                      EVOLVE:                  This phase of the
                                                                                                                                               services lifecycle was
                                                                                                                      specifically designed to take your marketing
                                                                                                                                                                                    STRATEGY.
                                                                                                                                                                                    TECHNOLOGY.
phase, lifecycle-based approach of Migrate, Operate, and Evolve, our experienced
                                                                                                                      programs to new heights. In the Evolve phase,
professionals will provide you with the exact level of support you need. With      to redesign its email template
                                                                                                                      you’ll work closely with our industry experts to
Consulting, we don’t just help you get your program up and running. We spend       based on the findings, resulting   identify areas for program optimization, greater
time developing your interactive marketing and business strategies instead of
on basic software development. ExactTarget Consulting takes your program
                                                                                   in an 88% lift in conversions.     ROI, and competitive advantage—so that ideas for
                                                                                                                      improvement actually become a reality.
                                                                                                                                                                                    PERFORMANCE.
above and beyond, exceeding your expectations for migration, execution, and
consultative services with innovative ideas that produce results—not hassle.
                                     WORLD-CLASS
                                     GLOBAL
                                     SUPPORT
INTERACTIVE MARKETING EXPERTS READY TO SERVE YOU—ANY TIME OF DAY.


INTRODUCING A NEW APPROACH TO CUSTOMER SUCCESS
Over the years, we’ve discovered that no one person can be     ready to help you solve your unique business challenges.
                                                                                                                            READY TO TAKE YOUR PROGRAM ABOVE & BEYOND?

                                                                                                                                                           IS HERE TO HELP
everything to our valued clients. That’s why we’ve created a   Our live team of technical experts can help with:
multi-faceted approach to your success. It’s our mission to    •	   Problem/resolution	scenarios                            EXACTTARGET
set you up for ongoing success long after your short-term
goals have been met or your services budget has been spent.
                                                               •	   Documentation	requests	                                 CONSULTING
                                                               •	   Best	practices	
                                                               •	   Deliverability	assistance	
YOUR PERSONAL RELATIONSHIP MANAGER. ExactTarget                                                                             With a comprehensive set of engagements, a unique services methodology, and 200+ experts
                                                               •	   Account	changes	and	administration	
Relationship Managers are proactive, strategic consultants                                                                  working around the clock to bring you the best in global support, there’s simply no other interactive
who understand your goals and act as a resource to help        •	   Requests	for	additional	features,	functionality,	
                                                                                                                            service provider who can provide the resources and collaboration you need to not only get the job
you tackle your bigger, broader initiatives. Your personal          and/or messaging volume
                                                                                                                            done—but take your programs beyond expectations. No matter your industry, business challenge,
relationship manager will provide the expertise you need to                                                                 or interactive vision, we’re here with you every step of the way, bringing our interactive expertise,
take your program to a more sophisticated, targeted, and       3SIXTY USER COMMUNITY. You don’t have to make additional     award-winning industry support, and determined attitude along with us.
productive place.                                              monetary investments in order to ensure your success. With
                                                               more than 25,000 of the world’s top marketers as members,    If you’re ready to experience a complete services solution that delivers results, team up
24/7/365 GLOBAL SUPPORT. Whether you need immediate            ExactTarget’s exclusive online user community, 3sixty, was   with ExactTarget Consulting today. You (and your ROI) won’t be disappointed.
technical troubleshooting help or have functionality or        developed as a support network for your marketing efforts,



                                                                                                                            Consulting
feature activation questions, our Global Support Centers—      featuring free tutorials, how-to guides, industry research
located in Indianapolis, London, and Melbourne—are             papers, and more.                                                                                          To learn more, visit us at www.exacttarget.com or
                                                                                                                                                                          contact your ExactTarget Representative.

Visit www.exacttarget.com/globalsupport to download our Global Support brochure.                                            Expertise. Delivered.
                            www.ExactTarget.com

INDIANAPOLIS | SAN FRANCISCO | SEATTLE | LONDON | MELBOURNE | SYDNEY | SAO PAULO

				
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posted:11/15/2011
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