Main Category variables Under category
Business centric
organization
R&D
Intergration
e-business readiness
Business Model
Revenue Model
Transaction Processing Web Transaction speed
Quality Logistics
Distribution
Quality of Transaction
Customer Centric System quality/
technology
Content Quality Fulfilment
Offer
Frequency of updates
Usability/Design
Interactivity
Customization
Customer Needs Drive customer loyalty
Customer Communication
Service & support
CRM
Privacy
Hybrid Uniqueness
Trust
Network effects
Affiliate Web Program
Brand
Security
Flexibility
Alliances
Mean Score:
* based on a 1-5 likkert-scale, where "1" is the lowest score and "5" is the highest
**the score "0" is used whenever data/information is not available
metrics Gnist.no Komplett.no
0 0
# of new solutions
value added servises 1 0
how technology fasilitates internal processes 0 0
systems for e-enterprise
e-competence
e-strategy 0 0
Is a market segment identifieable?
Can the structure of the value chain/network
or shop be clearly identified?
Can the cost structure and profit potential be identified?
Is the position in the value Network identifiable?
Is a competitive strategy clearly formulated? 4 4
Is the revenue model clearly identifieable?
Is it posible to determine a revenue source? 0 0
Speed of executing a transaction from customer persp.
Is the product in stock?
Time to adjust stock to fit customer demand
Production time
The web-site send notification when prod is shipped
Online tracking system (status/wherabouts of order)
Guarantee for delivery-time
Product/service delivered whithin promised time
Time from order to delivery
The overall quality of the transaction
% of erreous deliveries
systems and support for handeling errors in transaction
Is the product asured during transaction
Effort required from customer to complete transaction
Does the e-transaction envolve additional costs?
value added in the e-transaction 3 5
Simple and intuitive URL
Web-site high-ranked in best known search engines
Download-time
Interoperability 4 3
Easy to find service/product one is looking for?
All relevant information easy accessable
What is presented in the site?
Privacy-statements
Multible payment-offers
Updated inventory information
Updated product/service information 4 4
product/service presentation
accessibility
abillity to attract attention
is the web-site well arranged
ease of use 5 4
Feadback-channels
Get in toutch with service representatives
Report errors etc
FAQ 3 5
Personalized web site
News-letters to provide peronalized info
Provide personal rel features when re-visit 3 2
Bonus schemes
Recruitment schemes
Range of channels to contact company
Accessability in terms of "opening hours"
Response time 3 2
After-sales activities
Customer service response time
Account maintanance 2 4
Customer knowledge
Identification
Info about kustomer needs 0 2
Does web-site use personal info whithout permission
Transactions between web-site/user treated confidential 4 4
Is the generated value to the customers sup to the competitors'? 3 1
Openness with regards to rutines
Emphasis on laws and legislation
Track-record 5 5
Is price related to number off customers
Is poduct range affected by number of customers 0 4
Links to relevant ad-ons
Links to suppliers and partners
Link to product/service related info 3 0
Is the brand established whithin the industry
Are there positive assosiations related to brand-name
Brand name easy to remember
Brand name effectively communicated 4 3
Is the business N-SAFE sertified
Procedures/appl ensuring potential sensitive info destrib/comprimized
Procedures/app ensuring that access to comp resourses
are available only to authorized personell 5 4
flex and able to meet customers' changing needs
Able to adjust to special requirements from stakeholders 4 4
#of related partners
reputation of partners
value added by partners 5 0
3.6 3.5
score and "5" is the highest
Filmweb.no
0
3
0
0
4
0
5
2
5
4
4
1
2
2
0
4
5
3
1
5
4
5
4
4
3.5