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APRIL 2011
The
Installer’s ChoiCe
exhibitions
historical Discoveries –
our oldest boilers revealed!
April 2011 May 2011
PheX All-energy Show
Wembley stadium, london aberdeen exhibition &
06/04/2011 – 07/04/2011 Conference Centre, aberdeen
18/05/2011 – 19/05/2011
Changes to Part L
PheX how does it affect you?
ricoh arena, Coventry
18/05/2011 – 19/05/2011
Your technical
questions answered
For further information visit www.worcester-bosch.co.uk and click on the events page.
Twitter.com/heatingyourhome www.youtube.com/worcesterboschgroup worcesterboschgroup.wordpress.com
20 the Installer’s ChoICe | aPrIl 2011
CoNTeNTS
Pages 4 & 5
latest news and views
from Worcester
Greenskies
solar water heating
Greenskies solar
hot water cylinder
Greenstore ground
source heat pumps
Greenstar gas-
Greensource air & oil-fired boilers
to air heat pump
Pages 6 & 7
Greenfloor Update on the search for our
underfloor heating oldest boilers
Greensource air to
Page 8
Welcome from
Steve Lister
water heat pumps
Be our Guest: andrew Warren,
Director of the association for
the Conservation of energy
Page 9 Welcome to the april issue of We are also always really interested to
e2020 award winner andrew Installer’s Choice. hear from you and learn of any issues
elliott, elliotts of Bakewell ltd or problems that are affecting your
In this month’s magazine we mark the business. this month, Installer’s Choice
Pages 10 & 11
lessons learnt six years on from the sixth anniversary since condensing caught up with John Kendrick, director
Worcester.
introduction of condensing boilers boilers became mandatory by looking of the sustainable heating Company,
back at the lessons we’ve learnt since who recently saw a customer walk away
Pages 12 & 13 its introduction. We also re-visit the from a significant deal purely because
The home of total system solutions.
installer’s Choice case study:
John Garland, sFs ltd changes introduced last october of the Government’s confusion over
with amends to Part l of the Building grants. the article makes for really
Pages 14 & 15 regulations and recap on the most interesting reading and so we would
explaining the changes to important sections that affect you as like to hear from those of you who are
Whatever your heating and hot water application, you’ll find Part l
the complete system solution at Worcester. installers. having a similar or different experience
Page 16 with grants.
To find out more, call 0844 892 3366 or visit our website. Your technical questions answered to ensure we are providing you with
the best service possible, we regularly Finally we are joined this month on the
Page 17
seek your feedback on various Be our Guest page by the director of
Installer’s cash-back promotion
elements of our business to get your the association for the Conservation
Page 18 thoughts and opinions. Most recently of energy, andrew Warren, who
Win with Worcester we commissioned a survey to look at expresses his opinions on the home
what your perceptions of ‘value for energy Conservation act 1995.
Page 19
Keep in touch with Worcester’s money’ are within the industry’s range
Central team of products. the results prove that We hope you enjoy the april issue
boilers are still viewed as a long term and wish you a good easter.
Page 20 investment by many of your customers.
Diary Dates
Martyn Bridges analyses the rest of the Steve Lister
results on page 11. Sales Director
www.worcester-bosch.co.uk
the Installer’s ChoICe | aPrIl 2011 3
NeWS NeWS
rhI announcement leaves libya impact on oil prices
more questions than answers neil schofield believes that the
conflicts in the Middle east have
further underlined the need for
the Government’s much anticipated renewable energy sources to be
renewable heat Incentive has left given greater backing, commenting:
more questions than it has given “recent events in the Middle
answers. east have prompted a significant
spike in oil prices, highlighting
neil schofield, our head of the volatile nature of the global
Government and external affairs market.”
comments: “We welcome any
initiative that attempts to bring “the UK market needn’t rely on
the benefits of renewable heat Instability in the Middle east has libya stands as one of the largest such a volatile source of energy
generation to greater numbers of raised concerns surrounding the cost exporters of oil to europe, producing when the technology is already
people, but today’s announcement of oil and the impact this will have on around 1.8 million barrels of oil per in place to enable clean energy
focuses very firmly on the industrial, the energy industry in the UK. day and the deepening conflict within production from renewable
commercial and public sectors. the country’s borders threaten to sources. I urge the government
the cost of Brent crude oil rose to further stifle its exportation. as the to underline their commitment
its highest in two and a half years as crisis deepens, UK oil prices are to a radical energy shift and a
a result of the conflicts, with heavy likely to continue to rise, which is a subsequent low carbon future by
“The RHI, as it fighting over control of the country’s concern; particularly for the off-grid giving its backing to a greener fuel
major cities and oil ports a key concern. domestic population. infrastructure.”
stands, appears
to be focussed
on non-domestic Carbon plan gives UK renewed focus
heating, early
last month we saw energy secretary, economy becomes a reality in the
adopters and Chris huhne and Deputy Prime not too distant future.
those off the Minister nick Clegg announce details
of the coalition’s plans to move neil schofield,
mains gas Britain towards a greener economy commented: “We have
network, which amidst accusations that it has so far been calling for the
failed to live up to its claim to be the government to introduce firmer
leaves questions ‘greenest government ever’. guidelines as to where they’re
about how we looking to take the economy since
the plans propose a shift in energy it was elected last year. the delays
will encourage Premium Payment, but we will not “the rhI, as it stands, appears to be generation by replacing fossil fuels to announcements on the rhI have
mass uptake. ” get details on this until May 2011. focussed on non-domestic heating, with low carbon alternatives in both undoubtedly affected
My take on it is that there is going early adopters and those off the mains domestic and commercial heating, the industry and it was
to be some sort of grant subsidy gas network, which leaves questions as well as means of travel. a new clear to many that the
made available for those who want about how we will encourage mass green apprenticeships scheme has government had a way to
there are a number of questions to install now. uptake. In summation, whilst welcome also been introduced to support go to live up to their self-
yet to be answered for the this does not feel like a game-changer.” the expected increase in demand proclaiming as the greenest
domestic sector which leaves “In particular, the information on for renewable energy and home government ever.
the picture confused.” payments is vague as is the criteria What are your thoughts on the insulation as we look to play our part
by which a property will be deemed Rhi? We want to hear from you, in tackling global climate change. “We welcome the government’s
he continued: “the fact that to be of sufficient standard to simply drop us an email at foresight; however we’ve never actually
mainstream households will not be qualify for the rhI. My suspicion marketing@uk.bosch.com or call the plans are said to form a strategic been given a clear definition of the that this isn’t just yet another plan
able to access rhI until october is that it will be Band D properties 01905 752630 to tell us your opinions model, which sets a sequence of plans which are in place currently. with very little going on to support it.
2012 has led the Government to and above, but we need more and you could also get your comments deadlines for organisations to follow We need action to be brought to the hopefully this is the first step in the
try and bridge the gap with the rhI information.” printed in installer’s Choice. in order to ensure that the green market as a matter of urgency to prove right direction.”
4 the Installer’s ChoICe | aPrIl 2011 the Installer’s ChoICe | aPrIl 2011 5
CoVeR SToRY
heatslave history
historical discoveries each of the boilers returned to us
following our appeal last year has its
own story to tell and Chester architect,
John linnell, told us of the story behind
his heatslave 2+ gas-fired boiler.
“the property I now live in is a section
of what was the largest single dwelling
in Chester,” said John. “as an architect,
I was fortunate enough to work on the
property prior to moving in and had
the boiler installed in 1979 by my local
plumber. at the time, I was keen to look
at underfloor heating, but the complete
systems we see today weren’t available
– particularly for a property built in
1860 - so I installed my own device with
the heatslave boiler providing the main
heat source.
“the heatslave was actually one of the
earliest combi boilers on the market and
I was keen to give the new technology a
try. needless to say, I think I made the
right decision!
“I had no problems with the boiler during
its entire lifespan and only ended up
“The Heatslave was actually one of the earliest
replacing it with a Worcester Greenstar combi boilers on the market and I was keen to
30si boiler because of a requirement for
With this year marking 125 years of Bosch and next year our 50th a control system upgrade. the fact that
give the new technology a try. Needless to say,
birthday, our very own museum has recently opened, which guides I was able to contribute to Worcester’s I think I made the right decision!”
museum was an added bonus, and I
visitors through five decades of products, photography and literature. hope that my new boiler lasts as long as
the previous one.”
John Linnell
last year saw us launch our nationwide hunt for the oldest which was discovered by Mike Brandon in newcastle.
Worcester boiler and a number of you impressed us with as you can see from the photographs, the boiler
your discoveries. thanks to those who notified us of their remains in impressively good condition and will
historical findings, we were able to obtain each of the be given a new lease of life by our r&D team
boiler models we were looking for and are now showing before being placed on display.
them at our museum, with each consumer being rewarded
with a £400 donation towards a new replacement. also brought to our attention was a pair of heatslave
2+ gas-fired boilers from 1980, which were both
We are exhibiting each of our discoveries along with in full working order prior to their discovery.
a number of others from Worcester’s history at our they sit alongside the Firefly at our museum and
recently opened museum where visitors are able to certainly show what a difference 30 years can make!
see five decades worth of product development, which
highlights our progression towards the market-leading We’d like to thank every one of you who contacted
products we offer today. us to let us know of your discoveries and hope that
you’ll pay our museum a visit to see some of the
of the range of dated boilers brought to our attention, fascinating products and literature we’ll have
the oldest was a Firefly oil-fired boiler from the 1960s, on display.
heatslave 2+ (manufactured 1980-1984) Senior 6 (1984) highflow 3.5 (manufactured 1990-1993)
6 the Installer’s ChoICe | aPrIl 2011 the Installer’s ChoICe | aPrIl 2011
7
Be oUR GUeST GReeN PAGe
the home energy Conservation act 1995 (heCa) is routinely described as Bakewell heating engineer, andrew elliott was
“the single most important item of legislation designed to help save energy”.
awarded a monthly environment 2020 accolade for his
here, andrew Warren, director of the association for the Conservation
of energy explains how clause 102 of the government’s new energy Bill is contribution towards the successful conversion of an
seeking to repeal it. old stable dwelling in Derbyshire.
viewed the Greensource air to water
heat pump as the ideal product
WiLL The GReeN DeAL to install at the highly insulated
property.
RePeAL The heCA? andrew said: “I decided to propose
the Greensource product because
of the advantage of using underfloor
Until now, the heCa has required statutory report on progress, which the previously well documented
heating rather than an oil boiler,
each local authority with housing supported heCa. he stated that “a achievements. In heCa’s place, two
which is not only much less efficient,
responsibilities to make initial plans 30% improvement target, of domestic new council performance indicators
but is also subject to the ever
to improve the energy performance energy efficiency by 2010 based on (nI 186 and nI187) were offered
increasing cost of domestic oil. the
of the area’s residential stock, both 1996 levels, was deliberately set as a as an “adequate” replacement.
added benefit of the air to water heat
private and public, by 30% between demanding one. Five years later, the Understandably many respondents
pump is that it makes next to no noise
1996 and 2011 and then to report government’s “energy efficiency: Plan took this at face value and endorsed
whilst in operation, which makes it an
stable rejuvinated by
annually on progress. for action” concluded that “heCa the nIs. such responses are now
ideal addition to the home.
had achieved success in ensuring being called in evidence by DeCC
We do have details of just how that local authority attention is now in its official justification – although
much was achieved under the act
during its first eight years. In 2005,
focussed more closely on the energy
efficiency of all housing”.
the caveats of retaining statutory
responsibility via nIs are curiously Derbyshire installer “I am pleased to say that the
installation project ran smoothly from
start to finish and has since provided
the then environment minister lord omitted.
the owners of the property with
Bach, stated that heCa had already By 2005 one in three authorities was Andrew, of elliotts of Bakewell Ltd, designed an energy-
ample hot water and comfortable
delivered savings of 93.4 terawatt reporting performance well ahead It is significant that the then secretary efficient solution to provide the heating requirements of room temperatures.”
hours (twh) of domestic fuel, which of requirements. In contrast, others of state, the astute hilary Benn,
the renovated property which features a gym, workshop
was a larger saving than the 86.7 twh were returning far lower figures; in instructed his officials not to proceed
ascribed to the entire first phase of some cases, there had been minimal with attempts to repeal heCa. he and cinema room over two floors. the environment 2020 awards
initiative is an annual competition
the energy companies’ obligation if any improvement recorded. Many recognised that, in the absence of
having been given the challenge renovated to include high insulation which recognises installers who
to residential energy saving. But no of the more successful authorities any statutory requirements, with
of producing a heating system values throughout. this gave us take an environmentally responsible
subsequent cumulative savings figure were beneficiaries of the energy discretionary budgets so restricted,
to cater for the heating and hot the perfect opportunity to use the approach to their work. Peter will
seems to have been collated, let alone saving trust’s heCaction scheme. In too many councils might be tempted
water requirements of the stable airsource unit to provide hot water for now be put forward, along with 11
published. the four years that scheme operated, to conclude that they could wind
conversion, andrew, who has 21 years the en-suite bathroom, kitchen, and other installers selected throughout
heCaction changed from simply down their teams involved in
of experience in the heating industry, the underfloor heating system.” the year, for the title of overall
heCa was a Private Members Bill rewarding the best performers, to promoting energy saving in the
opted for a Worcester Greensource air Winner which will be announced
promoted in 1995 by former lib Dem trying to ensure that practically every community. It is very evident that
to water heat pump to maximise the the 7kW Greensource air to water in spring 2011. the winner of the
President Diana Maddock, when local authority participated. this is happening in other spheres of
heating efficiency. heat pump operates at a Coefficient overall competition will also be
she was an MP and it obtained the optional activity - why would energy
of Performance (CoP) level of up to presented with travel vouchers to
active support of the government. But after the 2005 general election, saving be different?
the whole building was renovated 4, allowing the user to benefit from the value of £1000.
During passage of the legislation, the there was a palpable loss of
Conservative environment minister of momentum and heCaction was the official government briefing to an impressive standard from significant energy savings. the CoP is
top to bottom and andrew wanted a simple calculation which works out the scheme also rewards the
state, the late robert Jones, stated abandoned. argues that “Green Deal will deliver
to ensure that the heating system how much energy the heat pump is artistic efforts of young people up
that “we want to set a 30% savings improved energy efficiency in the
retained the property’s modern feel. able to extract from the air compared to the age of 16 who have created
target for every local authority.” the a consultation document was housing stock at a level heCa
the Greensource air to water heat to the amount of electrical energy an outstanding piece of artwork
present Prime Minister David Cameron issued in December 2007. this in itself was unable to achieve.”
pump matched the criteria he was used by the pump itself. that highlights the need to be
has cited it as an early example of proposed withdrawing heCa, falsely obviously we all hope they are
looking for, particularly because energy efficient and addresses
strong ecological commitment by a stating that “analysis has found right, but to ask the Green Deal to
of the owner’s wish to incorporate always keeping an eye on the causes of climate change.
Conservative government. little evidence that heCa is driving do so, with no statutory backing for
underfloor heating. opportunities to encourage heating For further information and to
improvements in household energy local authority involvement, strikes
solutions which demonstrate download entry forms, please visit
In 1999, the then Deputy Prime efficiency”. It deliberately distorted me as wilfully placing a quite
andrew explains: “the stable was environmental awareness, andrew www.worcester-bosch.co.uk.
Minister John Prescott published a by understatement and omission unnecessary handicap.
8 the Installer’s ChoICe | aPrIl 2011 the Installer’s ChoICe | aPrIl 2011 9
BoiLeR CoNDeNSiNG
wearing. he would wear the mask it shouldn’t be near security lights be considered based upon the
with the boiler running just to prove and places where it might drift over average winter temperatures that
that the emissions were so low that neighbours’ fences etc. we have become used to in the UK.
the boilers weren’t harmful. Co2
levels were clearly lower, but it was secondly, the one thing that was the positive news from condensing
still extreme. another man used to severely understated was the boilers is that their take-up has
drink the condensate which had connection of the condensate pipe. been almost seamless. aside from
been discharged by the boiler, again We were all informed 15-16 years condensate pipes, there have
another bizarre way of promoting ago that this was just another pipe, been no installation issues at all to
condensing boilers to the installer. like an overflow pipe from a toilet. concern ourselves with. It has also
If you could, you’d terminate the been proven that the reliability of
strange anecdotes aside, there pipe inside the pipe, but if you these products is even better than
were two things that weren’t wanted to you could terminate the the previous standard efficiency
forewarned during these training pipe outside and it would be no boilers, which was contrary to
sessions about condensing boilers. problem. one boiler manufacturer many people’s expectations. People
even used to advertise, that believed that with the number of
Firstly the plume from the flue the only difference between a additional components, there was
and the steam coming away from condensing boiler and a standard more to go wrong. our experience,
the flue terminals. this was, and efficiency boiler was the piece of which I think speaks for other
potentially still is a nuisance. With plastic pipe – the condensate pipe. manufacturers’ within the industry is
an ordinary gas-fired boiler, the that these boilers are more reliable
plume wasn’t visible unless it was that was probably ok as an than their predecessors.
extremely cold, therefore people instruction when we weren’t
rarely spotted it and it didn’t have experiencing winters as harsh as the good news also carries on with
an irritation factor. With condensing the ones we’ve seen recently, but many householders having contacted
boilers however, there is a visible we now know that that instruction Worcester to inform us of the
cloud of plume coming out of was a little cavalier. even in 2004, significant savings that
lessons learnt with
the condensing boiler flue at all when 40,000 installers went have been made on fuel bills.
times and whenever you drive through the energy efficiency and with many of these customers
down a residential road these installer training programme – having upgraded their control
condensing boilers
days, you’ll spot the houses with a national mandatory training systems to a modern set of controls,
a condensing boiler simply by the programme funded by the they have seen huge savings. From
sign of steam being exited via the government and undertaken by a personal point of view, I had a 45
flue. at all our training courses, colleges and manufacturers on their year old gas-fired boiler with just a
we pre-warn installers to consider behalf – the condensate time clock and a room thermostat,
Six years on from the mandatory introduction of condensing boilers, Martyn Bridges, our which I replaced with a highflow
the termination point of a flue, as pipe routing was understated.
director of marketing and technical support for, discusses the lessons learnt by the industry. the issue wasn’t really discussed. 550 condensing boiler and a new
set of controls including a weather
early to mid 1990’s, the heating and the hurdle that we faced, however, condensing boilers were getting an our last two winters have been compensator as well as thermostatic
hot water industry had started to was back in those days the average indifferent press and many installers severe, with temperatures being radiator valves. these modifications,
wake up to the fact that condensing annual gas bill for a three bedroom were unused to fitting them, so as a recorded at their coldest in the along with 300mm of roof insulation
boilers were able to provide significant detached house was about £250 result there were a number of boiler UK, so the biggest lesson from halved my gas bill, which isn’t
savings on hot water costs as well as per year, unlike the £793* a year a manufacturers at lords, doing all a negative perspective is that unusual to hear, when people make
being more environmentally friendly. property of a similar size would expect kinds of bizarre things to dispel any condensate pipes need to be such significant improvements to
as a result organisations started to to pay now. so in terms of savings, it myths about condensing boilers. terminated, where possible, their heating system’s efficiency.
make a concentrated effort to actively wasn’t that exciting for a homeowner I vividly remember two scenarios internally within the property. If
promote condensing boilers. the to save 10-15% on an annual fuel bill, which when you look back now were they must be terminated externally, Condensing boilers have been a
energy savings trust, for example, whereas nowadays, a 10-15% saving just absolute madness, but showed then they must be as vertical as true success, despite the initial
began by arranging a number of is much more significant in terms of the passion and foresight of boiler they can, with a sufficient pipe trepidation surrounding them.
training seminars around the country monetary value. manufacturers to demonstrate the diameter and insulation. trace
to encourage installers to attend and safety and benefits of condensing heating should be used wherever For more information about
learn about condensing boilers. they My colleague, neil schofield and I boilers. one gentleman had a pipe the pipe is severely exposed – our award-winning range of
also added an incentive, offering a attended one of the est’s original which at one end was attached to the winter conditions in scotland differ combination boilers visit
£200 grant for any customer that training courses at lord’s cricket flue pipe of the boiler and at the other severely to those in Cornwall, for www.worcester-bosch.co.uk or
bought a condensing boiler. ground in london. at this time was attached to a face mask he was example. all of these options should call 0844 892 3366.
*source: What Pric£ www.whatprice.co.uk
10 the Installer’s ChoICe | aPrIl 2011 the Installer’s ChoICe | aPrIl 2011 11
Spotlight
John Garland, sFs ltd in Betws, south Wales
John Garland, of SFS Ltd in Betws, South Wales, installed our environmentally friendly
products when building his own six bedroom house, including a Greenskies solar thermal
heating package and a Greenstar 40CDi boiler.
he comments: “When building the this was more than enough for his considerable saving in our fuel bills”
house I was very conscious of the hot water requirements, says John: says John.
environment and the potential carbon “We estimated at the time that this
footprint of a property this size, so I combination would provide us on a key consideration in his choice of
knew we had to try and reduce our average with between 50-70% of products was quality and aftersales
energy consumption and, in turn, our our hot water requirements”. service. “We chose Worcester because we
heating bills.” know the quality and the aftersales service
his self-built home has three storeys they provide are second to none. We feel
after considerable deliberation John and each floor is fitted with underfloor that using renewable energy and being
chose to install four Greenskies FKC heating with intelligent heating controls. energy-efficient is the way forward as more
solar panels on the south facing roof of the system is heated by a high- and more customers are looking to reduce
his home, which is an ideal direction for efficiency, gas-fired Worcester Greenstar their energy bills and Co2 emissions. I feel
maximising solar gain. the panels are 40CDi regular boiler. “this boiler in confident that, after having completed my
connected to two Greenskies 250 litre conjunction with our Greenskies solar own installation, I can now also offer these
cylinders. thermal heating package generates a benefits to customers.”
12 the Installer’s ChoICe | aPrIl 2011 the Installer’s ChoICe | aPrIl 2011 13
LeGiSLATioN UPDATe
flow. therefore I cannot see the Combination boiler
benefit of zoning the upstairs and RT
downstairs differently as they are
so close together.
Previously, the regulations required
T1
houses above 150m2 to be time
and temperature controlled with
the upstairs separated from the
RT
downstairs. that makes sense as
these houses are so big, but on a
house as small as those covered
by the latest requirements,
the upstairs and downstairs
are so close that the changes
will probably make no impact
whatsoever to the running costs.
“The update to Part L of the Building
the downside of these new Regulations seems to have been introduced
regulations is that the pipework fairly quietly within the industry. The change
Taking a fresh look at Part L
arrangement now has to be
extremely complex. For the majority
doesn’t affect a tremendous amount of
of installations in the UK, the installations, but installers working within the
installer would hang the boiler on scope of it will have been affected significantly
the wall, run the pipework for the
With the update to Part L of the Building Regulations (Conservation of Fuel and Power)
heating flow and return into the
and so it is crucial that they take note.”
having been made in october last year, Martyn Bridges outlines the requirements for ceiling of the downstairs (or the
installers and assesses the value of the change to the industry. floor space for the upstairs). the
pipework would then run around the Boiler with hot water cylinder
rooms upstairs and there would be RT
the update to Part l of the Building out of the question for an installer with thermostatic radiator valves
regulations seems to have been to be working on an existing (trVs) installed on the bedroom drops to the downstairs radiators.
introduced fairly quietly within property where the customer has or upstairs radiators so the With these latest amendments, this CT
the industry. the change doesn’t decided to install a brand new gas- temperature could be controlled is now impossible as the pipework
affect a tremendous amount of fired boiler with a new radiator or differently to the downstairs has to be arranged in such a way
P2
installations, but installers working underfloor system. radiators. that zone valves will control the
within the scope of it will have been flow of water to the upstairs and
RT
affected significantly and so it is the changes to Part l emphasise that was the way things would downstairs differently. there is
crucial that they take note. that a property needs to be previously have been done, however therefore now an awkward and
‘zoned’, upstairs and downstairs. under the new requirements, brand probably expensive pipework
to recap, the requirement now is this means that installers need new systems now require time and arrangement and the valves are
that any installers fitting a brand to be considering the time and temperature control of the upstairs going to be difficult to position.
new system have to be able to temperature control for both and downstairs, differently.
zone the upstairs and downstairs upstairs and downstairs entirely however, it is worth pointing out
under the scope of the changes. separately. Personally, I don’t believe that this that there are alternative ways that said, on boiler replacements, show any great savings in fuel
I emphasise that this is purely is a very effective way of managing of doing things, such as using which represent the majority costs and will make new systems
for system installations rather In previous situations when a things as the housing stock in thermostatic radiator valves on of installations in the UK, the much more awkward to install
than just replacement boilers. property required a control system the UK is typically dominated the radiators themselves, which new requirement doesn’t apply. unless the customer opts for a trV
Generally speaking brand new upgrade, following the installation by properties which are 100m2 are programmable for both Installers can simply upgrade arrangement. that in itself poses
system installations used to affect of a new boiler, installers would and below – ie a typical two or temperature and time. this type the controls, if needed, to a additional complications however.
only installers working within the have looked to include a room three bed house. Generally, a of system is rather neat and would room thermostat and timer or a I admire the consistent and
newbuild sector, but nowadays thermostat and a timer, or a house of this size would have be my personal preference and programmable room thermostat. ongoing surge towards progress
with homeowners wanting to make programmable room thermostat. seven or eight radiators installed recommendation to installers for with regard to Co 2 savings but
their homes more environmentally Put simply, there would have been at various locations around complying with this requirement Ultimately, the latest requirement I’m afraid I don’t see this saving
friendly by looking at the benefits of one thermostat controlling the the property, all using trV’s to as they represent the simplest under part l of the Building much Co 2, if any, despite added
renewable technologies it is not be temperature for the whole house influence the required temperature installation. regulations isn’t really going to complications.
14 the Installer’s ChoICe | aPrIl 2011 the Installer’s ChoICe | aPrIl 2011 15
YoUR QUeSTioNS ANSWeReD CASh-BACK PRoMoTioN
Brian Murphy and his team of technical advisors answer
some of the most common questions they receive from
installers at this time of the year:
Your questions answered
Q i work in a rural area where some of
my customers use 35 Second gas oil
in their standard efficiency oil-fired
boilers. They have been asking me
about a change to the fuel – what is it?
zones – Part l now suggests that in larger properties, it
may be sensible to consider additional water zones.
More detailed information can be found on our technical
Bulletin tB 0045, available to download from our website
at www.worcester-bosch.co.uk/TB or see the article on
some 35 second gas oil may now contain up to 7% page 14 for a more in-depth look at the changes to Part l
FaMe (Fatty acid Methyl esters), a kind of bio-fuel. on zoning.
It has not been tested with our appliances, so it’s
Q
not suitable for use on our products. Your customers
need to check with their fuel supplier and ask them i have a customer who wants to
to guarantee that their fuel is FaMe-free. If they can’t, have solar hot water added to their
the appliance may have to be converted to run on 28 system, but i am unable to find a
second kerosene instead. suitable south-facing position for
Q
the panels. What alternatives are
i’m working on designing a heating
system for a barn conversion. i’ve
heard that building regulations Part
available to me?
You can consider a split system with panels on both
Cash in with Worcester
products in your own home
L has changed recently regarding the east and West facing roofs.
zoning new systems – how does
this affect my customer’s property? east/West splits can now be achieved by using our
new solar pump stations. remember you must double
It will depend on the size of property . If it’s a single
storey dwelling, with the living area greater than 70% of
the number of panels that you’d normally use – so
Worcester’s current promotion rewards those of you who choose
where you would use two panels for a south-facing
the total floor area, you don’t need to zone the property installation, for a split system you need two on the Worcester products for your own home. so, now not only can you practice
heating. For any new or replacement of the whole heating east-facing roof and two on the west-facing roof. what you preach when recommending Worcester to your customers, but
system, you will have to provide at least two heating
zones – one for the living area, and one for the sleeping to achieve a split system, you will need one of the
you’ll also be eligible for up to £1,200 cash-back on selected Worcester
area. If you’re not using a combination boiler, then you’ll single-line pump stations (an aGs5e or an aGs10e products when they are fitted in your own home.
also need a zone for hot water. depending on how many panels) and a twin-line
pump station (aGs5 or aGs10). You will also need For example, if your home needs a new a-rated demonstrate its cost-saving efficiency to potential
each heating zone will require its own time and a second collector sensor (because you have two Greenstar gas- or oil-fired boiler you could claim customers – something many installers have found
temperature control and if you’re using a hot water arrays of panels) plus a second safety group and £150 cash-back. or for any of you thinking of to be a strong source of new business in the past.
cylinder, this will mean you have provided at least 3 expansion vessel. investing in a Greensource air-to-water heat pump If you fancy taking advantage of this exclusive
then an impressive £300 is redeemable. offer, simply install the product(s) of choice and
We have our very own information channel on YouTube, showing your customers complete and return the simple claim form, which
as well as benefitting from the quality and reliability you can get hold of by calling 0845 313 0058, or by
how to set up programmers and all sorts of information on our products.
you can always expect from us, you’ll also see visiting the website www.worcester-bosch.co.uk/
Visit, www.youtube.com/worcesterboschgroup. significant savings on your heating bills and a cashforinstallers.
reduction in your home’s carbon emissions. With
the daily hands-on use of your heating and hot The promotion will run until 30th June and all
water system, you will also have an opportunity to claims will need to be in by 31st July 2011.
16 the Installer’s ChoICe | aPrIl 2011 the Installer’s ChoICe | aPrIl 2011 17
WiN WiTh WoRCeSTeR CoNTACTS
CoNTACTS
Keep in touch
Win £150 Love 2 Shop No matter where you are based around the country, we have a team of local representatives
available to help with your specific requirements. one of our aims is to make sure that all of our
vouchers with Worcester team offer you all the support you need to deliver an exceptional service to your customers.
This month we profile our network of TSM’s in our Central Region, and highlight the areas they
cover individually as well as providing you with their contact details.
Be in with a chance of getting your hands on £150 worth of fabulous free shopping vouchers
valid in over 18,000 popular highstreet chains including Marks & Spencer, John Lewis, hMV,
Debenhams, Thomas Cook and Boots.
Central Region
To enter this month’s competition all you need to do is spot the five differences between the
Steve Banton Walter Lyon
two below images taken during ecoBuild and list your answers in the entry form below.
Technical Sales Manager, Gas Technical Sales Manager, Gas
Contact steve on: 07767 432579 Contact Walter on: 07767 432566
Areas covered: De, LN, NG, Pe 10,11, 20-25 Areas covered: Ch41+, iM, L, (not WA14)
Spot the Difference Answers:
Vacancy Matt McGann
1. Technical Sales Manager, oil Technical Sales Manager, Gas
Areas covered: CB, CM, Co, iP, NR, Pe Contact Matt on: 07767 432558
2.
(excl 10, 11, 20-25), SG Areas covered: B, CV
3.
4.
Lee Cain Paul Morgan
Technical Sales Manager, Gas, oil & Solar Technical Sales Manager, Gas
5.
Contact lee on: 07790 488601 Contact Paul on: 07767 432557
Areas covered: M, SK Areas covered: Ch1-40, CW, LL, ST
name:
Steve Cooper Terry Morgan
Business name: Technical Sales Manager, Gas Technical Sales Manager, Gas
Contact steve on: 07767 432565 Contact terry on: 07790 489979
Business address: Areas covered: BD, hG, hX, LS, WF Areas covered: DN, hU, Yo
Scott Dunn oliver Reynolds
Technical Sales Manager, Gas & Solar Technical Sales Manager, Gas & oil
Contact scott on: 07790 488474 Contact oliver on: 07767 432570
Areas covered: hD, S Areas covered: iP, NR, Pe (excl 10,11, 20-25)
Daytime telephone number:
Nicholas Fothergill Anthony Roberts
email: Technical Sales Manager, Gas Technical Sales Manager, Gas
Contact nicholas on: 07767 432572 Contact anthony on: 07790 489974
to enter, simply complete the entry Areas covered: FY, PR, WA, WN Areas covered: DY, SY, TF, WS, WV
form below and send it back to our
editorial office: Installer’s Choice, John Jackson Barry John Wilson
april ‘spot the difference’ Competition, Technical Sales Manager, oil Technical Sales Manager, Gas, oil & Solar
Willoughby Pr, 43 Calthorpe road, Contact John on: 07790 489682 Contact Barry on: 07790 489791
edgbaston, Birmingham, B15 1ts. Areas covered: De, DN, hD, hU, LN, NG, Areas covered: CB, CM, Co, SG
Pe 10, 11 20-25, S, SK, Yo
Good luck! Neil Wootton-Porter
Scott Love Technical Sales Manager, oil
Technical Sales Manager, Gas Contact neil on: 07767 432534
Closing date: 30th April 2011 Contact scott on: 07790 489507 Areas covered: Ch41+, Ch1-40, CW, DY,
Terms and Conditions Areas covered: hP, Le, LU, MK, NN LL , SY, ST, TF ,WV, WS
1. no cash alternative
2. the decision of Worcester, Bosch Group is final
3. one winner will be notified by the 31st May 2011
18 the Installer’s ChoICe | aPrIl 2011 the Installer’s ChoICe | aPrIl 2011 19
