Installer's ChoiCe by wuyunyi


									                                                                                                                    APRIL 2011

                                                                                                                    Installer’s ChoiCe
                                                                                                                      historical Discoveries –
                                                                                                                      our oldest boilers revealed!

     April 2011                                             May 2011
     PheX                                                   All-energy Show
     Wembley stadium, london                                aberdeen exhibition &
     06/04/2011 – 07/04/2011                                Conference Centre, aberdeen
                                                            18/05/2011 – 19/05/2011
                                                                                                                      Changes to Part L
                                                            PheX                                                      how does it affect you?
                                                            ricoh arena, Coventry
                                                            18/05/2011 – 19/05/2011
                                                                                                                      Your technical
                                                                                                                      questions answered
       For further information visit and click on the events page.

20                                                                            the Installer’s ChoICe | aPrIl 2011
                                                                                                          Pages 4 & 5
                                                                                                          latest news and views
                                                                                                          from Worcester
         solar water heating

                                                                              Greenskies solar
                                                                             hot water cylinder

                                                                                 Greenstore ground
                                                                                 source heat pumps

                                                        Greenstar gas-
 Greensource air                                       & oil-fired boilers
 to air heat pump
                                                                                                          Pages 6 & 7
                                                         Greenfloor                                       Update on the search for our
                                                      underfloor heating                                  oldest boilers

                               Greensource air to
                                                                                                          Page 8
                                                                                                                                                 Welcome from
                                                                                                                                                 Steve Lister
                               water heat pumps
                                                                                                          Be our Guest: andrew Warren,
                                                                                                          Director of the association for
                                                                                                          the Conservation of energy

                                                                                                          Page 9                                 Welcome to the april issue of             We are also always really interested to
                                                                                                          e2020 award winner andrew              Installer’s Choice.                       hear from you and learn of any issues
                                                                                                          elliott, elliotts of Bakewell ltd                                                or problems that are affecting your
                                                                                                                                                 In this month’s magazine we mark the      business. this month, Installer’s Choice
                                                                                                          Pages 10 & 11
                                                                                                          lessons learnt six years on from the   sixth anniversary since condensing        caught up with John Kendrick, director

                                                                                                          introduction of condensing boilers     boilers became mandatory by looking       of the sustainable heating Company,
                                                                                                                                                 back at the lessons we’ve learnt since    who recently saw a customer walk away
                                                                                                          Pages 12 & 13                          its introduction. We also re-visit the    from a significant deal purely because

The home of total system solutions.
                                                                                                          installer’s Choice case study:
                                                                                                          John Garland, sFs ltd                  changes introduced last october           of the Government’s confusion over
                                                                                                                                                 with amends to Part l of the Building     grants. the article makes for really
                                                                                                          Pages 14 & 15                          regulations and recap on the most         interesting reading and so we would
                                                                                                          explaining the changes to              important sections that affect you as     like to hear from those of you who are
                                          Whatever your heating and hot water application, you’ll find    Part l
                                          the complete system solution at Worcester.                                                             installers.                               having a similar or different experience
                                                                                                          Page 16                                                                          with grants.
                                          To find out more, call 0844 892 3366 or visit our website.      Your technical questions answered      to ensure we are providing you with
                                                                                                                                                 the best service possible, we regularly   Finally we are joined this month on the
                                                                                                          Page 17
                                                                                                                                                 seek your feedback on various             Be our Guest page by the director of
                                                                                                          Installer’s cash-back promotion
                                                                                                                                                 elements of our business to get your      the association for the Conservation
                                                                                                          Page 18                                thoughts and opinions. Most recently      of energy, andrew Warren, who
                                                                                                          Win with Worcester                     we commissioned a survey to look at       expresses his opinions on the home
                                                                                                                                                 what your perceptions of ‘value for       energy Conservation act 1995.
                                                                                                          Page 19
                                                                                                          Keep in touch with Worcester’s         money’ are within the industry’s range
                                                                                                          Central team                           of products. the results prove that       We hope you enjoy the april issue
                                                                                                                                                 boilers are still viewed as a long term   and wish you a good easter.
                                                                                                          Page 20                                investment by many of your customers.
                                                                                                          Diary Dates
                                                                                                                                                 Martyn Bridges analyses the rest of the   Steve Lister
                                                                                                                                                 results on page 11.                       Sales Director

                                                                                                         the Installer’s ChoICe | aPrIl 2011                                                                                     3
NeWS                                                                                                                        NeWS

rhI announcement leaves                                                                                                     libya impact on oil prices
more questions than answers                                                                                                                                                                                       neil schofield believes that the
                                                                                                                                                                                                                  conflicts in the Middle east have
                                                                                                                                                                                                                  further underlined the need for
the Government’s much anticipated                                                                                                                                                                                 renewable energy sources to be
renewable heat Incentive has left                                                                                                                                                                                 given greater backing, commenting:
more questions than it has given                                                                                                                                                                                  “recent events in the Middle
answers.                                                                                                                                                                                                          east have prompted a significant
                                                                                                                                                                                                                  spike in oil prices, highlighting
neil schofield, our head of                                                                                                                                                                                       the volatile nature of the global
Government and external affairs                                                                                                                                                                                   market.”
comments: “We welcome any
initiative that attempts to bring                                                                                                                                                                                 “the UK market needn’t rely on
the benefits of renewable heat                                                                                              Instability in the Middle east has          libya stands as one of the largest        such a volatile source of energy
generation to greater numbers of                                                                                            raised concerns surrounding the cost        exporters of oil to europe, producing     when the technology is already
people, but today’s announcement                                                                                            of oil and the impact this will have on     around 1.8 million barrels of oil per     in place to enable clean energy
focuses very firmly on the industrial,                                                                                      the energy industry in the UK.              day and the deepening conflict within     production from renewable
commercial and public sectors.                                                                                                                                          the country’s borders threaten to         sources. I urge the government
                                                                                                                            the cost of Brent crude oil rose to         further stifle its exportation. as the    to underline their commitment
                                                                                                                            its highest in two and a half years as      crisis deepens, UK oil prices are         to a radical energy shift and a
                                                                                                                            a result of the conflicts, with heavy       likely to continue to rise, which is a    subsequent low carbon future by
    “The RHI, as it                                                                                                         fighting over control of the country’s      concern; particularly for the off-grid    giving its backing to a greener fuel
                                                                                                                            major cities and oil ports a key concern.   domestic population.                      infrastructure.”
    stands, appears
    to be focussed
    on non-domestic                                                                                                         Carbon plan gives UK renewed focus
    heating, early
                                                                                                                            last month we saw energy secretary,         economy becomes a reality in the
    adopters and                                                                                                            Chris huhne and Deputy Prime                not too distant future.
    those off the                                                                                                           Minister nick Clegg announce details
                                                                                                                            of the coalition’s plans to move            neil schofield,
    mains gas                                                                                                               Britain towards a greener economy           commented: “We have
    network, which                                                                                                          amidst accusations that it has so far       been calling for the
                                                                                                                            failed to live up to its claim to be the    government to introduce firmer
    leaves questions                                                                                                        ‘greenest government ever’.                 guidelines as to where they’re
    about how we                                                                                                                                                        looking to take the economy since
                                                                                                                            the plans propose a shift in energy         it was elected last year. the delays
    will encourage                       Premium Payment, but we will not       “the rhI, as it stands, appears to be       generation by replacing fossil fuels        to announcements on the rhI have
    mass uptake. ”                       get details on this until May 2011.    focussed on non-domestic heating,           with low carbon alternatives in both        undoubtedly affected
                                         My take on it is that there is going   early adopters and those off the mains      domestic and commercial heating,            the industry and it was
                                         to be some sort of grant subsidy       gas network, which leaves questions         as well as means of travel. a new           clear to many that the
                                         made available for those who want      about how we will encourage mass            green apprenticeships scheme has            government had a way to
there are a number of questions          to install now.                        uptake. In summation, whilst welcome        also been introduced to support             go to live up to their self-
yet to be answered for the                                                      this does not feel like a game-changer.”    the expected increase in demand             proclaiming as the greenest
domestic sector which leaves             “In particular, the information on                                                 for renewable energy and home               government ever.
the picture confused.”                   payments is vague as is the criteria   What are your thoughts on the               insulation as we look to play our part
                                         by which a property will be deemed     Rhi? We want to hear from you,              in tackling global climate change.          “We welcome the government’s
he continued: “the fact that             to be of sufficient standard to        simply drop us an email at                                                              foresight; however we’ve never actually
mainstream households will not be        qualify for the rhI. My suspicion or call              the plans are said to form a strategic      been given a clear definition of the      that this isn’t just yet another plan
able to access rhI until october         is that it will be Band D properties   01905 752630 to tell us your opinions       model, which sets a sequence of             plans which are in place currently.       with very little going on to support it.
2012 has led the Government to           and above, but we need more            and you could also get your comments        deadlines for organisations to follow       We need action to be brought to the       hopefully this is the first step in the
try and bridge the gap with the rhI      information.”                          printed in installer’s Choice.              in order to ensure that the green           market as a matter of urgency to prove    right direction.”

4                                                                                   the Installer’s ChoICe | aPrIl 2011    the Installer’s ChoICe | aPrIl 2011                                                                                           5

                                                                                                                         heatslave history

    historical discoveries                                                                                               each of the boilers returned to us
                                                                                                                         following our appeal last year has its
                                                                                                                         own story to tell and Chester architect,
                                                                                                                         John linnell, told us of the story behind
                                                                                                                         his heatslave 2+ gas-fired boiler.

                                                                                                                         “the property I now live in is a section
                                                                                                                         of what was the largest single dwelling
                                                                                                                         in Chester,” said John. “as an architect,
                                                                                                                         I was fortunate enough to work on the
                                                                                                                         property prior to moving in and had
                                                                                                                         the boiler installed in 1979 by my local
                                                                                                                         plumber. at the time, I was keen to look
                                                                                                                         at underfloor heating, but the complete
                                                                                                                         systems we see today weren’t available
                                                                                                                         – particularly for a property built in
                                                                                                                         1860 - so I installed my own device with
                                                                                                                         the heatslave boiler providing the main
                                                                                                                         heat source.

                                                                                                                         “the heatslave was actually one of the
                                                                                                                         earliest combi boilers on the market and
                                                                                                                         I was keen to give the new technology a
                                                                                                                         try. needless to say, I think I made the
                                                                                                                         right decision!

                                                                                                                         “I had no problems with the boiler during
                                                                                                                         its entire lifespan and only ended up
                                                                                                                                                                      “The Heatslave was actually one of the earliest
                                                                                                                         replacing it with a Worcester Greenstar      combi boilers on the market and I was keen to
                                                                                                                         30si boiler because of a requirement for
With this year marking 125 years of Bosch and next year our 50th                                                         a control system upgrade. the fact that
                                                                                                                                                                      give the new technology a try. Needless to say,
birthday, our very own museum has recently opened, which guides                                                          I was able to contribute to Worcester’s      I think I made the right decision!”
                                                                                                                         museum was an added bonus, and I
visitors through five decades of products, photography and literature.                                                   hope that my new boiler lasts as long as
                                                                                                                         the previous one.”
                                                                                                                                                                      John Linnell
last year saw us launch our nationwide hunt for the oldest   which was discovered by Mike Brandon in newcastle.
Worcester boiler and a number of you impressed us with       as you can see from the photographs, the boiler
your discoveries. thanks to those who notified us of their   remains in impressively good condition and will
historical findings, we were able to obtain each of the      be given a new lease of life by our r&D team
boiler models we were looking for and are now showing        before being placed on display.
them at our museum, with each consumer being rewarded
with a £400 donation towards a new replacement.              also brought to our attention was a pair of heatslave
                                                             2+ gas-fired boilers from 1980, which were both
We are exhibiting each of our discoveries along with         in full working order prior to their discovery.
a number of others from Worcester’s history at our           they sit alongside the Firefly at our museum and
recently opened museum where visitors are able to            certainly show what a difference 30 years can make!
see five decades worth of product development, which
highlights our progression towards the market-leading        We’d like to thank every one of you who contacted
products we offer today.                                     us to let us know of your discoveries and hope that
                                                             you’ll pay our museum a visit to see some of the
of the range of dated boilers brought to our attention,      fascinating products and literature we’ll have
the oldest was a Firefly oil-fired boiler from the 1960s,    on display.
                                                                                                                           heatslave 2+ (manufactured 1980-1984)     Senior 6 (1984)           highflow 3.5 (manufactured 1990-1993)

6                                                                                  the Installer’s ChoICe | aPrIl 2011   the Installer’s ChoICe | aPrIl 2011
Be oUR GUeST                                                                                                                   GReeN PAGe

                      the home energy Conservation act 1995 (heCa) is routinely described as                                     Bakewell heating engineer, andrew elliott was
                      “the single most important item of legislation designed to help save energy”.
                                                                                                                                 awarded a monthly environment 2020 accolade for his
                      here, andrew Warren, director of the association for the Conservation
                      of energy explains how clause 102 of the government’s new energy Bill is                                   contribution towards the successful conversion of an
                      seeking to repeal it.                                                                                      old stable dwelling in Derbyshire.

                                                                                                                                                                                                                  viewed the Greensource air to water
                                                                                                                                                                                                                  heat pump as the ideal product
WiLL The GReeN DeAL                                                                                                                                                                                               to install at the highly insulated
RePeAL The heCA?                                                                                                                                                                                                  andrew said: “I decided to propose
                                                                                                                                                                                                                  the Greensource product because
                                                                                                                                                                                                                  of the advantage of using underfloor
Until now, the heCa has required         statutory report on progress, which       the previously well documented
                                                                                                                                                                                                                  heating rather than an oil boiler,
each local authority with housing        supported heCa. he stated that “a         achievements. In heCa’s place, two
                                                                                                                                                                                                                  which is not only much less efficient,
responsibilities to make initial plans   30% improvement target, of domestic       new council performance indicators
                                                                                                                                                                                                                  but is also subject to the ever
to improve the energy performance        energy efficiency by 2010 based on        (nI 186 and nI187) were offered
                                                                                                                                                                                                                  increasing cost of domestic oil. the
of the area’s residential stock, both    1996 levels, was deliberately set as a    as an “adequate” replacement.
                                                                                                                                                                                                                  added benefit of the air to water heat
private and public, by 30% between       demanding one. Five years later, the      Understandably many respondents
                                                                                                                                                                                                                  pump is that it makes next to no noise
1996 and 2011 and then to report         government’s “energy efficiency: Plan     took this at face value and endorsed
                                                                                                                                                                                                                  whilst in operation, which makes it an

                                                                                                                               stable rejuvinated by
annually on progress.                    for action” concluded that “heCa          the nIs. such responses are now
                                                                                                                                                                                                                  ideal addition to the home.
                                         had achieved success in ensuring          being called in evidence by DeCC
We do have details of just how           that local authority attention is now     in its official justification – although
much was achieved under the act
during its first eight years. In 2005,
                                         focussed more closely on the energy
                                         efficiency of all housing”.
                                                                                   the caveats of retaining statutory
                                                                                   responsibility via nIs are curiously        Derbyshire installer                                                               “I am pleased to say that the
                                                                                                                                                                                                                  installation project ran smoothly from
                                                                                                                                                                                                                  start to finish and has since provided
the then environment minister lord                                                 omitted.
                                                                                                                                                                                                                  the owners of the property with
Bach, stated that heCa had already       By 2005 one in three authorities was                                                  Andrew, of elliotts of Bakewell Ltd, designed an energy-
                                                                                                                                                                                                                  ample hot water and comfortable
delivered savings of 93.4 terawatt       reporting performance well ahead          It is significant that the then secretary   efficient solution to provide the heating requirements of                          room temperatures.”
hours (twh) of domestic fuel, which      of requirements. In contrast, others      of state, the astute hilary Benn,
                                                                                                                               the renovated property which features a gym, workshop
was a larger saving than the 86.7 twh    were returning far lower figures; in      instructed his officials not to proceed
ascribed to the entire first phase of    some cases, there had been minimal        with attempts to repeal heCa. he            and cinema room over two floors.                                                   the environment 2020 awards
                                                                                                                                                                                                                  initiative is an annual competition
the energy companies’ obligation         if any improvement recorded. Many         recognised that, in the absence of
                                                                                                                               having been given the challenge          renovated to include high insulation      which recognises installers who
to residential energy saving. But no     of the more successful authorities        any statutory requirements, with
                                                                                                                               of producing a heating system            values throughout. this gave us           take an environmentally responsible
subsequent cumulative savings figure     were beneficiaries of the energy          discretionary budgets so restricted,
                                                                                                                               to cater for the heating and hot         the perfect opportunity to use the        approach to their work. Peter will
seems to have been collated, let alone   saving trust’s heCaction scheme. In       too many councils might be tempted
                                                                                                                               water requirements of the stable         airsource unit to provide hot water for   now be put forward, along with 11
published.                               the four years that scheme operated,      to conclude that they could wind
                                                                                                                               conversion, andrew, who has 21 years     the en-suite bathroom, kitchen, and       other installers selected throughout
                                         heCaction changed from simply             down their teams involved in
                                                                                                                               of experience in the heating industry,   the underfloor heating system.”           the year, for the title of overall
heCa was a Private Members Bill          rewarding the best performers, to         promoting energy saving in the
                                                                                                                               opted for a Worcester Greensource air                                              Winner which will be announced
promoted in 1995 by former lib Dem       trying to ensure that practically every   community. It is very evident that
                                                                                                                               to water heat pump to maximise the       the 7kW Greensource air to water          in spring 2011. the winner of the
President Diana Maddock, when            local authority participated.             this is happening in other spheres of
                                                                                                                               heating efficiency.                      heat pump operates at a Coefficient       overall competition will also be
she was an MP and it obtained the                                                  optional activity - why would energy
                                                                                                                                                                        of Performance (CoP) level of up to       presented with travel vouchers to
active support of the government.        But after the 2005 general election,      saving be different?
                                                                                                                               the whole building was renovated         4, allowing the user to benefit from      the value of £1000.
During passage of the legislation, the   there was a palpable loss of
Conservative environment minister of     momentum and heCaction was                the official government briefing            to an impressive standard from           significant energy savings. the CoP is
                                                                                                                               top to bottom and andrew wanted          a simple calculation which works out      the scheme also rewards the
state, the late robert Jones, stated     abandoned.                                argues that “Green Deal will deliver
                                                                                                                               to ensure that the heating system        how much energy the heat pump is          artistic efforts of young people up
that “we want to set a 30% savings                                                 improved energy efficiency in the
                                                                                                                               retained the property’s modern feel.     able to extract from the air compared     to the age of 16 who have created
target for every local authority.” the   a consultation document was               housing stock at a level heCa
                                                                                                                               the Greensource air to water heat        to the amount of electrical energy        an outstanding piece of artwork
present Prime Minister David Cameron     issued in December 2007. this             in itself was unable to achieve.”
                                                                                                                               pump matched the criteria he was         used by the pump itself.                  that highlights the need to be
has cited it as an early example of      proposed withdrawing heCa, falsely        obviously we all hope they are
                                                                                                                               looking for, particularly because                                                  energy efficient and addresses
strong ecological commitment by a        stating that “analysis has found          right, but to ask the Green Deal to
                                                                                                                               of the owner’s wish to incorporate       always keeping an eye on                  the causes of climate change.
Conservative government.                 little evidence that heCa is driving      do so, with no statutory backing for
                                                                                                                               underfloor heating.                      opportunities to encourage heating        For further information and to
                                         improvements in household energy          local authority involvement, strikes
                                                                                                                                                                        solutions which demonstrate               download entry forms, please visit
In 1999, the then Deputy Prime           efficiency”. It deliberately distorted    me as wilfully placing a quite
                                                                                                                               andrew explains: “the stable was         environmental awareness, andrew 
Minister John Prescott published a       by understatement and omission            unnecessary handicap.

8                                                                                      the Installer’s ChoICe | aPrIl 2011     the Installer’s ChoICe | aPrIl 2011                                                                                      9

                                                                                                                                wearing. he would wear the mask         it shouldn’t be near security lights   be considered based upon the
                                                                                                                                with the boiler running just to prove   and places where it might drift over   average winter temperatures that
                                                                                                                                that the emissions were so low that     neighbours’ fences etc.                we have become used to in the UK.
                                                                                                                                the boilers weren’t harmful. Co2
                                                                                                                                levels were clearly lower, but it was   secondly, the one thing that was       the positive news from condensing
                                                                                                                                still extreme. another man used to      severely understated was the           boilers is that their take-up has
                                                                                                                                drink the condensate which had          connection of the condensate pipe.     been almost seamless. aside from
                                                                                                                                been discharged by the boiler, again    We were all informed 15-16 years       condensate pipes, there have
                                                                                                                                another bizarre way of promoting        ago that this was just another pipe,   been no installation issues at all to
                                                                                                                                condensing boilers to the installer.    like an overflow pipe from a toilet.   concern ourselves with. It has also
                                                                                                                                                                        If you could, you’d terminate the      been proven that the reliability of
                                                                                                                                strange anecdotes aside, there          pipe inside the pipe, but if you       these products is even better than
                                                                                                                                were two things that weren’t            wanted to you could terminate the      the previous standard efficiency
                                                                                                                                forewarned during these training        pipe outside and it would be no        boilers, which was contrary to
                                                                                                                                sessions about condensing boilers.      problem. one boiler manufacturer       many people’s expectations. People
                                                                                                                                                                        even used to advertise, that           believed that with the number of
                                                                                                                                Firstly the plume from the flue         the only difference between a          additional components, there was
                                                                                                                                and the steam coming away from          condensing boiler and a standard       more to go wrong. our experience,
                                                                                                                                the flue terminals. this was, and       efficiency boiler was the piece of     which I think speaks for other
                                                                                                                                potentially still is a nuisance. With   plastic pipe – the condensate pipe.    manufacturers’ within the industry is
                                                                                                                                an ordinary gas-fired boiler, the                                              that these boilers are more reliable
                                                                                                                                plume wasn’t visible unless it was      that was probably ok as an             than their predecessors.
                                                                                                                                extremely cold, therefore people        instruction when we weren’t
                                                                                                                                rarely spotted it and it didn’t have    experiencing winters as harsh as       the good news also carries on with
                                                                                                                                an irritation factor. With condensing   the ones we’ve seen recently, but      many householders having contacted
                                                                                                                                boilers however, there is a visible     we now know that that instruction      Worcester to inform us of the
                                                                                                                                cloud of plume coming out of            was a little cavalier. even in 2004,   significant savings that

lessons learnt with
                                                                                                                                the condensing boiler flue at all       when 40,000 installers went            have been made on fuel bills.
                                                                                                                                times and whenever you drive            through the energy efficiency          and with many of these customers
                                                                                                                                down a residential road these           installer training programme –         having upgraded their control

condensing boilers
                                                                                                                                days, you’ll spot the houses with       a national mandatory training          systems to a modern set of controls,
                                                                                                                                a condensing boiler simply by the       programme funded by the                they have seen huge savings. From
                                                                                                                                sign of steam being exited via the      government and undertaken by           a personal point of view, I had a 45
                                                                                                                                flue. at all our training courses,      colleges and manufacturers on their    year old gas-fired boiler with just a
                                                                                                                                we pre-warn installers to consider      behalf – the condensate                time clock and a room thermostat,
Six years on from the mandatory introduction of condensing boilers, Martyn Bridges, our                                                                                                                        which I replaced with a highflow
                                                                                                                                the termination point of a flue, as     pipe routing was understated.
director of marketing and technical support for, discusses the lessons learnt by the industry.                                                                          the issue wasn’t really discussed.     550 condensing boiler and a new
                                                                                                                                                                                                               set of controls including a weather
early to mid 1990’s, the heating and       the hurdle that we faced, however,        condensing boilers were getting an                                                 our last two winters have been         compensator as well as thermostatic
hot water industry had started to          was back in those days the average        indifferent press and many installers                                              severe, with temperatures being        radiator valves. these modifications,
wake up to the fact that condensing        annual gas bill for a three bedroom       were unused to fitting them, so as a                                               recorded at their coldest in the       along with 300mm of roof insulation
boilers were able to provide significant   detached house was about £250             result there were a number of boiler                                               UK, so the biggest lesson from         halved my gas bill, which isn’t
savings on hot water costs as well as      per year, unlike the £793* a year a       manufacturers at lords, doing all                                                  a negative perspective is that         unusual to hear, when people make
being more environmentally friendly.       property of a similar size would expect   kinds of bizarre things to dispel any                                              condensate pipes need to be            such significant improvements to
as a result organisations started to       to pay now. so in terms of savings, it    myths about condensing boilers.                                                    terminated, where possible,            their heating system’s efficiency.
make a concentrated effort to actively     wasn’t that exciting for a homeowner      I vividly remember two scenarios                                                   internally within the property. If
promote condensing boilers. the            to save 10-15% on an annual fuel bill,    which when you look back now were                                                  they must be terminated externally,    Condensing boilers have been a
energy savings trust, for example,         whereas nowadays, a 10-15% saving         just absolute madness, but showed                                                  then they must be as vertical as       true success, despite the initial
began by arranging a number of             is much more significant in terms of      the passion and foresight of boiler                                                they can, with a sufficient pipe       trepidation surrounding them.
training seminars around the country       monetary value.                           manufacturers to demonstrate the                                                   diameter and insulation. trace
to encourage installers to attend and                                                safety and benefits of condensing                                                  heating should be used wherever        For more information about
learn about condensing boilers. they       My colleague, neil schofield and I        boilers. one gentleman had a pipe                                                  the pipe is severely exposed –         our award-winning range of
also added an incentive, offering a        attended one of the est’s original        which at one end was attached to the                                               winter conditions in scotland differ   combination boilers visit
£200 grant for any customer that           training courses at lord’s cricket        flue pipe of the boiler and at the other                                           severely to those in Cornwall, for or
bought a condensing boiler.                ground in london. at this time            was attached to a face mask he was                                                 example. all of these options should   call 0844 892 3366.

                                                                                                                                                                                                               *source: What Pric£

10                                                                                       the Installer’s ChoICe | aPrIl 2011    the Installer’s ChoICe | aPrIl 2011                                                                                      11
John Garland, sFs ltd in Betws, south Wales

John Garland, of SFS Ltd in Betws, South Wales, installed our environmentally friendly
products when building his own six bedroom house, including a Greenskies solar thermal
heating package and a Greenstar 40CDi boiler.

he comments: “When building the             this was more than enough for his            considerable saving in our fuel bills”
house I was very conscious of the           hot water requirements, says John:           says John.
environment and the potential carbon        “We estimated at the time that this
footprint of a property this size, so I     combination would provide us on              a key consideration in his choice of
knew we had to try and reduce our           average with between 50-70% of               products was quality and aftersales
energy consumption and, in turn, our        our hot water requirements”.                 service. “We chose Worcester because we
heating bills.”                                                                          know the quality and the aftersales service
                                            his self-built home has three storeys        they provide are second to none. We feel
after considerable deliberation John        and each floor is fitted with underfloor     that using renewable energy and being
chose to install four Greenskies FKC        heating with intelligent heating controls.   energy-efficient is the way forward as more
solar panels on the south facing roof of    the system is heated by a high-              and more customers are looking to reduce
his home, which is an ideal direction for   efficiency, gas-fired Worcester Greenstar    their energy bills and Co2 emissions. I feel
maximising solar gain. the panels are       40CDi regular boiler. “this boiler in        confident that, after having completed my
connected to two Greenskies 250 litre       conjunction with our Greenskies solar        own installation, I can now also offer these
cylinders.                                  thermal heating package generates a          benefits to customers.”

12                                                                                           the Installer’s ChoICe | aPrIl 2011        the Installer’s ChoICe | aPrIl 2011   13

                                                                                                                          flow. therefore I cannot see the       Combination boiler
                                                                                                                          benefit of zoning the upstairs and                                          RT
                                                                                                                          downstairs differently as they are
                                                                                                                          so close together.

                                                                                                                          Previously, the regulations required
                                                                                                                          houses above 150m2 to be time
                                                                                                                          and temperature controlled with
                                                                                                                          the upstairs separated from the
                                                                                                                          downstairs. that makes sense as
                                                                                                                          these houses are so big, but on a
                                                                                                                          house as small as those covered
                                                                                                                          by the latest requirements,
                                                                                                                          the upstairs and downstairs
                                                                                                                          are so close that the changes
                                                                                                                          will probably make no impact
                                                                                                                          whatsoever to the running costs.
                                                                                                                                                                    “The update to Part L of the Building
                                                                                                                          the downside of these new                 Regulations seems to have been introduced
                                                                                                                          regulations is that the pipework          fairly quietly within the industry. The change

Taking a fresh look at Part L
                                                                                                                          arrangement now has to be
                                                                                                                          extremely complex. For the majority
                                                                                                                                                                    doesn’t affect a tremendous amount of
                                                                                                                          of installations in the UK, the           installations, but installers working within the
                                                                                                                          installer would hang the boiler on        scope of it will have been affected significantly
                                                                                                                          the wall, run the pipework for the
With the update to Part L of the Building Regulations (Conservation of Fuel and Power)
                                                                                                                          heating flow and return into the
                                                                                                                                                                    and so it is crucial that they take note.”
having been made in october last year, Martyn Bridges outlines the requirements for                                       ceiling of the downstairs (or the
installers and assesses the value of the change to the industry.                                                          floor space for the upstairs). the
                                                                                                                          pipework would then run around the     Boiler with hot water cylinder
                                                                                                                          rooms upstairs and there would be                                           RT
the update to Part l of the Building     out of the question for an installer   with thermostatic radiator valves
regulations seems to have been           to be working on an existing           (trVs) installed on the bedroom           drops to the downstairs radiators.
introduced fairly quietly within         property where the customer has        or upstairs radiators so the              With these latest amendments, this               CT
the industry. the change doesn’t         decided to install a brand new gas-    temperature could be controlled           is now impossible as the pipework
affect a tremendous amount of            fired boiler with a new radiator or    differently to the downstairs             has to be arranged in such a way
installations, but installers working    underfloor system.                     radiators.                                that zone valves will control the
within the scope of it will have been                                                                                     flow of water to the upstairs and
affected significantly and so it is      the changes to Part l emphasise        that was the way things would             downstairs differently. there is
crucial that they take note.             that a property needs to be            previously have been done, however        therefore now an awkward and
                                         ‘zoned’, upstairs and downstairs.      under the new requirements, brand         probably expensive pipework
to recap, the requirement now is         this means that installers need        new systems now require time and          arrangement and the valves are
that any installers fitting a brand      to be considering the time and         temperature control of the upstairs       going to be difficult to position.
new system have to be able to            temperature control for both           and downstairs, differently.
zone the upstairs and downstairs         upstairs and downstairs entirely                                                 however, it is worth pointing out
under the scope of the changes.          separately.                            Personally, I don’t believe that this     that there are alternative ways        that said, on boiler replacements,        show any great savings in fuel
I emphasise that this is purely                                                 is a very effective way of managing       of doing things, such as using         which represent the majority              costs and will make new systems
for system installations rather          In previous situations when a          things as the housing stock in            thermostatic radiator valves on        of installations in the UK, the           much more awkward to install
than just replacement boilers.           property required a control system     the UK is typically dominated             the radiators themselves, which        new requirement doesn’t apply.            unless the customer opts for a trV
Generally speaking brand new             upgrade, following the installation    by properties which are 100m2             are programmable for both              Installers can simply upgrade             arrangement. that in itself poses
system installations used to affect      of a new boiler, installers would      and below – ie a typical two or           temperature and time. this type        the controls, if needed, to a             additional complications however.
only installers working within the       have looked to include a room          three bed house. Generally, a             of system is rather neat and would     room thermostat and timer or a            I admire the consistent and
newbuild sector, but nowadays            thermostat and a timer, or a           house of this size would have             be my personal preference and          programmable room thermostat.             ongoing surge towards progress
with homeowners wanting to make          programmable room thermostat.          seven or eight radiators installed        recommendation to installers for                                                 with regard to Co 2 savings but
their homes more environmentally         Put simply, there would have been      at various locations around               complying with this requirement        Ultimately, the latest requirement        I’m afraid I don’t see this saving
friendly by looking at the benefits of   one thermostat controlling the         the property, all using trV’s to          as they represent the simplest         under part l of the Building              much Co 2, if any, despite added
renewable technologies it is not be      temperature for the whole house        influence the required temperature        installation.                          regulations isn’t really going to         complications.

14                                                                                  the Installer’s ChoICe | aPrIl 2011   the Installer’s ChoICe | aPrIl 2011                                                                             15
YoUR QUeSTioNS ANSWeReD                                                                                                     CASh-BACK PRoMoTioN

                        Brian Murphy and his team of technical advisors answer
                        some of the most common questions they receive from
                        installers at this time of the year:

Your questions answered

Q            i work in a rural area where some of
             my customers use 35 Second gas oil
             in their standard efficiency oil-fired
             boilers. They have been asking me
             about a change to the fuel – what is it?
                                                              zones – Part l now suggests that in larger properties, it
                                                              may be sensible to consider additional water zones.

                                                              More detailed information can be found on our technical
                                                              Bulletin tB 0045, available to download from our website
                                                              at or see the article on
some 35 second gas oil may now contain up to 7%               page 14 for a more in-depth look at the changes to Part l
FaMe (Fatty acid Methyl esters), a kind of bio-fuel.          on zoning.
It has not been tested with our appliances, so it’s

not suitable for use on our products. Your customers
need to check with their fuel supplier and ask them                       i have a customer who wants to
to guarantee that their fuel is FaMe-free. If they can’t,                 have solar hot water added to their
the appliance may have to be converted to run on 28                       system, but i am unable to find a
second kerosene instead.                                                  suitable south-facing position for

                                                                          the panels. What alternatives are
             i’m working on designing a heating
             system for a barn conversion. i’ve
             heard that building regulations Part
                                                                          available to me?

                                                              You can consider a split system with panels on both
                                                                                                                            Cash in with Worcester
                                                                                                                            products in your own home
             L has changed recently regarding                 the east and West facing roofs.
             zoning new systems – how does
             this affect my customer’s property?              east/West splits can now be achieved by using our
                                                              new solar pump stations. remember you must double
It will depend on the size of property . If it’s a single
storey dwelling, with the living area greater than 70% of
                                                              the number of panels that you’d normally use – so
                                                                                                                            Worcester’s current promotion rewards those of you who choose
                                                              where you would use two panels for a south-facing
the total floor area, you don’t need to zone the property     installation, for a split system you need two on the          Worcester products for your own home. so, now not only can you practice
heating. For any new or replacement of the whole heating      east-facing roof and two on the west-facing roof.             what you preach when recommending Worcester to your customers, but
system, you will have to provide at least two heating
zones – one for the living area, and one for the sleeping     to achieve a split system, you will need one of the
                                                                                                                            you’ll also be eligible for up to £1,200 cash-back on selected Worcester
area. If you’re not using a combination boiler, then you’ll   single-line pump stations (an aGs5e or an aGs10e              products when they are fitted in your own home.
also need a zone for hot water.                               depending on how many panels) and a twin-line
                                                              pump station (aGs5 or aGs10). You will also need              For example, if your home needs a new a-rated             demonstrate its cost-saving efficiency to potential
each heating zone will require its own time and               a second collector sensor (because you have two               Greenstar gas- or oil-fired boiler you could claim        customers – something many installers have found
temperature control and if you’re using a hot water           arrays of panels) plus a second safety group and              £150 cash-back. or for any of you thinking of             to be a strong source of new business in the past.
cylinder, this will mean you have provided at least 3         expansion vessel.                                             investing in a Greensource air-to-water heat pump         If you fancy taking advantage of this exclusive
                                                                                                                            then an impressive £300 is redeemable.                    offer, simply install the product(s) of choice and
       We have our very own information channel on YouTube, showing your customers                                                                                                    complete and return the simple claim form, which
                                                                                                                            as well as benefitting from the quality and reliability   you can get hold of by calling 0845 313 0058, or by
          how to set up programmers and all sorts of information on our products.
                                                                                                                            you can always expect from us, you’ll also see            visiting the website
                      Visit,                                                           significant savings on your heating bills and a           cashforinstallers.
                                                                                                                            reduction in your home’s carbon emissions. With
                                                                                                                            the daily hands-on use of your heating and hot            The promotion will run until 30th June and all
                                                                                                                            water system, you will also have an opportunity to        claims will need to be in by 31st July 2011.

16                                                                                    the Installer’s ChoICe | aPrIl 2011   the Installer’s ChoICe | aPrIl 2011                                                                         17
WiN WiTh WoRCeSTeR                                                                                                    CoNTACTS

                                                                                                                      Keep in touch
      Win £150 Love 2 Shop                                                                                            No matter where you are based around the country, we have a team of local representatives
                                                                                                                      available to help with your specific requirements. one of our aims is to make sure that all of our

     vouchers with Worcester                                                                                          team offer you all the support you need to deliver an exceptional service to your customers.
                                                                                                                      This month we profile our network of TSM’s in our Central Region, and highlight the areas they
                                                                                                                      cover individually as well as providing you with their contact details.
Be in with a chance of getting your hands on £150 worth of fabulous free shopping vouchers
valid in over 18,000 popular highstreet chains including Marks & Spencer, John Lewis, hMV,
                            Debenhams, Thomas Cook and Boots.
                                                                                                                      Central Region
To enter this month’s competition all you need to do is spot the five differences between the
                                                                                                                                     Steve Banton                                    Walter Lyon
   two below images taken during ecoBuild and list your answers in the entry form below.
                                                                                                                                     Technical Sales Manager, Gas                    Technical Sales Manager, Gas
                                                                                                                                     Contact steve on: 07767 432579                  Contact Walter on: 07767 432566
                                                                                                                                     Areas covered: De, LN, NG, Pe 10,11, 20-25      Areas covered: Ch41+, iM, L, (not WA14)

                                                                Spot the Difference Answers:
                                                                                                                                     Vacancy                                         Matt McGann
                                                                1.                                                                   Technical Sales Manager, oil                    Technical Sales Manager, Gas
                                                                                                                                     Areas covered: CB, CM, Co, iP, NR, Pe           Contact Matt on: 07767 432558
                                                                                                                                     (excl 10, 11, 20-25), SG                        Areas covered: B, CV

                                                                                                                                     Lee Cain                                        Paul Morgan
                                                                                                                                     Technical Sales Manager, Gas, oil & Solar       Technical Sales Manager, Gas
                                                                                                                                     Contact lee on: 07790 488601                    Contact Paul on: 07767 432557
                                                                                                                                     Areas covered: M, SK                            Areas covered: Ch1-40, CW, LL, ST
                                                                                                                                     Steve Cooper                                    Terry Morgan
                                                                Business name:                                                       Technical Sales Manager, Gas                    Technical Sales Manager, Gas
                                                                                                                                     Contact steve on: 07767 432565                  Contact terry on: 07790 489979
                                                                Business address:                                                    Areas covered: BD, hG, hX, LS, WF               Areas covered: DN, hU, Yo

                                                                                                                                     Scott Dunn                                      oliver Reynolds
                                                                                                                                     Technical Sales Manager, Gas & Solar            Technical Sales Manager, Gas & oil
                                                                                                                                     Contact scott on: 07790 488474                  Contact oliver on: 07767 432570
                                                                                                                                     Areas covered: hD, S                            Areas covered: iP, NR, Pe (excl 10,11, 20-25)
                                                                Daytime telephone number:
                                                                                                                                     Nicholas Fothergill                             Anthony Roberts
                                                                email:                                                               Technical Sales Manager, Gas                    Technical Sales Manager, Gas
                                                                                                                                     Contact nicholas on: 07767 432572               Contact anthony on: 07790 489974
                                                                to enter, simply complete the entry                                  Areas covered: FY, PR, WA, WN                   Areas covered: DY, SY, TF, WS, WV
                                                                form below and send it back to our
                                                                editorial office: Installer’s Choice,                                John Jackson                                    Barry John Wilson
                                                                april ‘spot the difference’ Competition,                             Technical Sales Manager, oil                    Technical Sales Manager, Gas, oil & Solar
                                                                Willoughby Pr, 43 Calthorpe road,                                    Contact John on: 07790 489682                   Contact Barry on: 07790 489791
                                                                edgbaston, Birmingham, B15 1ts.                                      Areas covered: De, DN, hD, hU, LN, NG,          Areas covered: CB, CM, Co, SG
                                                                                                                                     Pe 10, 11 20-25, S, SK, Yo
                                                                Good luck!                                                                                                           Neil Wootton-Porter
                                                                                                                                     Scott Love                                      Technical Sales Manager, oil
                                                                                                                                     Technical Sales Manager, Gas                    Contact neil on: 07767 432534
                                                                Closing date: 30th April 2011                                        Contact scott on: 07790 489507                  Areas covered: Ch41+, Ch1-40, CW, DY,
                                                                Terms and Conditions                                                 Areas covered: hP, Le, LU, MK, NN               LL , SY, ST, TF ,WV, WS
                                                                1. no cash alternative
                                                                2. the decision of Worcester, Bosch Group is final
                                                                3. one winner will be notified by the 31st May 2011

18                                                                     the Installer’s ChoICe | aPrIl 2011            the Installer’s ChoICe | aPrIl 2011                                                                     19

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