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the way we see it Changing The Game: Monthly Technology Briefs July 2009 Three New Business Capabilities: Responses to Challenges and Opportunities created by Technology Read the Capgemini Chief Technology Officers’ Blog at www.capgemini.com/ctoblog Three New Business Capabilities: Responses to Challenges and Opportunities created by Technology As people, both in a business unit and in the enterprise itself are constantly expanding their use of technology to connect with and interact more widely externally, new management issues are emerging. We discuss three topics here. The first two relate to the growth in new services to manage the governance issues while the third concerns a genuine business transformation in methods of doing business to gain a competitive edge. More details on these topics are readily available through web searches. Business Advisory Monitoring: Understanding and managing risks, and compliance Kennedy Research has just published a new report on the growth of Business Application Services (BAS) both in the big audit professional services practices, particularly Ernst & Young, KPMG, and PricewaterhouseCoopers, and in a rising number of pure-play specialists. As the dynamics and complexity of business relationships and their dependencies continue to grow, the scope of risk and compliance management has expanded to cover six areas around which specialist advisory services are provided: 1. 2. 3. 4. 5. 6. Transactions Risks Crisis Recovery Tax Forensics and Litigation and Reporting, Accounting, and Controls. The Chief Financial Officer (CFO) is the key executive being responsible both for the existing IT operations and for compliance in business governance. The challenge for the CFO has been rising. Increasingly, front-office business managers are pushing ahead with revenue-creating uses of Web 2.0 and Cloud technology. Seemingly standalone individual activities taken together with the overall enterprise position usually present a very different picture. Information Assurance: Determining the provenance and use of information The huge amount of information used inside an enterprise is steadily increasing, including a growing proportion coming from external sources. Hence, it is becoming harder to achieve compliance responsibilities that hold the Chief Executive Officer (CEO) and the CFO responsible for the “ownership” of data used for enterprise purposes. In the past, data would mostly come from the chosen nominated enterprise applications, and auditors would check the quality of the procedure that produced it. Today, auditors are asking for the data management methods to “assure” that its provenance and quality is good. It is very important for this reason that a systematic method for data in enterprise use be present and that it should address: Policy; Process and System; and the Audit trail. The recent focus on Content Management in all forms owes much to the challenge of storage, recovery, and indexing. Then there is the need to be able to adequately separate true enterprise data in a structured manner from the large amounts of unstructured user-driven information and then to manage it. The 1 the way we see it danger is the crossover between the two forms. This has also led to the use of various security procedures to ensure that user IDs, roles, and responsibilities are clarified, with respect to what they are allowed and not allowed to do with data. Business Network Transformation: Business model change using ‘Networks’ Business Network Transformation (BNT) can best be described as using the capabilities of Internet connectivity, the collaboration of Web 2.0, and the flexibility of Cloud-supported business services to make new revenues and profits. Some describe BNT as the 2009 equivalent to Business Process Re-Engineering/ Matrix Working phase of the early 1990s. They state that both are driven by the revolutionary capabilities of a new technology wave into a recessionary market. In various books, blogs, and lectures by the top US business schools, BNT is defined as the Business Model associated with Business Technology. BNT argues that due to the various technologies, all businesses are now connected in a single global market. This has led to both acceleration in all business factors, from the numbers of competitors to the speed of change and an increasing number of opportunities. The skill with which an enterprise can enter, position, and use business-based networking is a key differentiation. And at the same time its ability to rapidly partner with others allows it to have the right product or positioning at the right time to take advantage of events and opportunities. Enterprises should rely on partners not only to take on non-core activities, so that resources can be funnelled into innovative activities. They should also collaborate with them for new product development and new ways to enter attractive markets. This is becoming increasingly necessary as globalization and deregulation are empowering the first wave of aggressive competitors. This brings together innovation and talent from all corners of the world to enter emerging, or lucrative markets through partnerships. In addition, customers are using the networks to find a particular supplier that can match their exact requirements which further increases the pressure to be able to react through partnerships to get exact requirement matches. The impact of this and other technologies are discussed in the Capgemini CTO blog. Leading Company Results (Revenues) Leading Company Results (Revenues) Full Year Q4: Q2: Q1: Oracle 4% @ $23.3bn Oracle 5% @ $6.9bn Novell 9% @ $216mn Salesforce.com 23% @ $304.9mn Adobe 21% @ $704.7mn Dell 23% @ $12.34bn RIM 24% @ $3.4bn Movements by Industry Leaders Cisco has added to the small and medium enterprises (SME) targeted products with the ESW 500 series of Switches and the SPA8800 IP telephony Gateway, both aiming to simplify the adoption of full VoIP and other IP services. www.cisco.com Oracle is focusing on Web 2.0 and Social Networking to increase employee productivity planning to enlarge its WebCenter Suite and Services among other moves to help its customers understand exactly what Web 2.0 can offer them. www.oracle.com Sun Storage 7310 model addition to the Unified Storage line is offering high availability and the benefit of Solid State Drive cache for optimizing performance. Changing The Game: Monthly Technology Briefs (July 2009) 2 Sun Cloud Strategic Planning Service will produce fully customized roadmaps that allow enterprises to migrate towards using Cloud Services and Cloud Computing. Java EE 6 Update 14 is now available featuring wider support for inter-operability and includes the new Java Hotspot Client VM for more efficient memory management. Java FX 1.2 is also updated with a range of new features including a library of pre-built applications. Sun’s new Java Store is now being beta tested in the U.S. market. www.sun.com HP has added new enterprise Workstations including a low-cost mobile unit, which is claimed to have excellent security features as it runs a thin client with linked management to Windows Server 2008. A “credit crunch” portfolio of products and services to support SMEs has been launched that packages complete solutions of hardware, software, and services claimed to be delivered from the “cloud.” A new addition to the networking products range Procurve MSM317 Access Point combines a wired Ethernet switch with 802.11g wireless access and can support IP services, VoIP, as well as straight network connectivity. A new service from HP can access a lost or stolen notebook and delete all data on the drive. A new deal with Symantec will see its security software shipped installed on all HP PCs and the addition of a pre-installed copy of Norton Online Backup for a 30-day free trial. HP has launched Extreme Scale-Out, an entire range of Data center products designed to consolidate and operate an entire data center in a more modular yet cohesive manner incorporating many of the existing HP product ranges. The ProCurve 3500 Switch range has four new models with a new software support for life contract. HP Financial Planning and Analysis dashboard allows the Chief Information Officer (CIO) to set up out-of-the-box comparisons between costs and budgets with a range of integration features to other HP tools such as HP Configuration Manager. HP and Alcatel-Luncent has formed a ten-year alliance to jointly develop and market converged IT and Telecom solutions. A web-connected printer for home network has been added to the HP Web-based home products business. www.hp.com Intel’s next generation Itanium chip code named “Tukwila” will be delayed due to the finding of some new enhancements that Intel has recently “identified.” Intel Parallel Studio allows developers of Windows applications to optimize them for core processors, and comprises four tools based around C and C++ use in Microsoft Visual Studio. The specification for next generation Nehalem EX server chip has been released and will provide 64 threads and is optimized for RISC. Intel has added three new Core 2 Duo laptop processors and a mobile chipset called GS40 to their line-up plus a new low-cost Pentium ULV chip setting a new price point for ultra slim notebooks. Intel is acquiring Wind River Systems, a developer of embedded and realtime software as a move into boosting its processors market into new sectors. Intel and Nokia are to partner to develop new mobile platforms beyond today’s generation of smartphones and NetBooks. www.intel.com IBM is preparing to add a range of Solid State Drives (SSD) to its Power Servers range claiming improvements of up to 800 % in system performance due to the speed of read-write capabilities. IBM ServicePac for HP servers will be sold through resellers and offers prepackaged hardware support in exchange for a onetime payment. The System z Mainframe gets a huge upgrade in technology designed to make it the platform for running the latest forms of technologies and at the same time a program of new software vendors in support, it is claimed, to add more than 1,000 new applications. IBM added three new Cloud-based offerings: CloudBurst, a package to allow customers to build their own private Cloud data center behind their firewall; Test Cloud to support development on the CloudBurst; and Business Desktop Cloud delivered externally from IBM’s own Cloud data centers. IBM Ilog has released a broad range of minor updates to its products as well as LogicNet Plus XE7.0, a new testing and simulation tool for business users to check their proposed rules. A US$100 million investment in 3 the way we see it Mobility technology over five years to extend business use has been announced. Lotus Symphony, the free download office suite, now supports MS Office 2007 formats to allow import and export of files. The new Tivoli Identity Manager ties together role, entitlement, and ID with duties and access to provide a single coherent approach. A new service on the LotusLive online services platform integrates live realtime communication with social networking sites and/or tools. www.ibm.com Microsoft is turning off access to Windows Live Messenger in Cuba, Syria, Iran, Sudan, and North Korea to respect the U.S. sanctions. Windows Vista Service Pack 2 is available as a combined download with Windows Server 2008 Service Pack 2. Microsoft will be launching a “decision engine” named “Bing” that is d claimed to go beyond the capabilities of standard search engines and Statcounter reported use in June made it the number two to Google overtaking Yahoo. In a change of direction, Microsoft has decided that Windows 7 Starter Edition will be allowed to run more than three applications concurrently and will be available worldwide instead of as before only in developing countries, and the launch date is now set for October 22. Microsoft will acquire medical research software vendor Rosetta Biosoftware from Merck and add to its Amalga Life Sciences suite of software. In advance of an expected criticism by the E.U. of “bundling”, Microsoft has announced that Windows 7 will be available to PC manufacturers with or without Internet Explorer bundled with it. www.microsoft.com SAP announced a new move in its Software as a Service (SaaS) business previously offered to the SME market that would see it becoming an offering to SAP’s largest clients as a means to add new extensions on top of the clients existing SAP ERP core systems. www.sap.com Google used its developers’ conference to showcase a number of new additions that are planned to add HTML 5 features to Chrome and Android 2.0 as well as some new tools. Google Web Elements will allow Google Apps to be added to web pages simply and to extend full support for Java in the Google App Engine. A preview of Google Wave, an entirely new approach to support online collaboration, is available and starts with the premise “what would email be like if it was invented today” in reforming the interaction between people. Google Search Appliance has a software upgrade to support even higher volumes and faster searches. Google Squared is a new presentation format that allows searches and the results of visits to the resulting websites to be displayed in a comparison format similar to a spreadsheet. Google has pre-announced that they will be running a year-long program of upgrades to Google Docs. Advanced test builds for Mac OS X and Linux developers of Chrome apps have been released but are not for beta trials as they are still unstable. Google Apps Sync for Microsoft is claimed to allow both applications to share information in a “seamless” manner, thus simplifying the adoption of Google Apps by allowing the email services to remain undisturbed. A new beta of iGoogle Mobile for Android and iPhone offering faster and easier ways to “snack” on information is now available. Google Books digitial library has been updated to improve navigation and the ability for users to share as well as permitting views of individual pages. www.google.com Open Source Update Mozilla has introduced Jetpack, a new application programming interface (API) that will allow programmers to create additions in a variety of web languages. Over time, Jetpack will be extended in functionality. Mozilla Firefox browser version 3.0.11 achieved 150 million downloads in the first 24 hours after its release and the final release candidate of Firefox 3.5 is now available for user testing. www.mozilla.com Sun Open Solaris has been updated adding support for both Microsoft CIFS and Sun ZFS file systems as well as a large range of virtualization and networking capabilities. www.sun.com Changing The Game: Monthly Technology Briefs (July 2009) 4 RedHat JBoss application server now supports a wider range of development environments including Spring Framework, Seam, and Google Web Toolkist. RedHat Fedora project has released version 11 of its Linux Operating System saying that the current platform has more than a year more of life and that this version should be used in the meantime by those wanting an understanding of the next release of RedHat Enteprise Linux. www.redhat.com Nominet Unbound is a DNS name server for Windows OS aimed to provide an Open Source basis for the development of DNS Security Extensions, NNSSec, and an alternative to the Berkeley Internet Name Domain, BIND server. www.nominet.org.uk Standards Watch The Femto Forum and the WiMax Forum have agreed to work together to produce specifications for the development of a Femto Acess Point to a WiMax network, thus combining the larger geographic coverage of Femto Cells with the better management of services to be gained from WiMax. www.femtoforum.org www.wimaxforum.org More Noteworthy News Nielsen Media Research report use of Social Networking sites is continuing to climb up 83 % in the last year in the U.S. alone, with Facebook the top site and Twitter experiencing the fastest growth. www.nielsonmedia.com Gartner research claims that overall IT budgets were cut by five percent in Q1 2009, with 46 % of CIOs having to change their spending plans during the quarter in comparison for Q4 2008 when budgets were reported as flat. www.gartner.com IDC report worldwide sales of Servers fell by 26.5 % in Q1 2009 the biggest fall in a quarter since recording began 12 years ago, making lowest sales number for five years and the last recession. HP and IBM share first place each with 29 % share of the market. www.idc.com The E.U. has announced plans to support the development of the “Internet of Things” around everyday objects having embedded qualities and the ability to communicate through wireless networks via a 14-point plan covering various aspects of the requirements. http://europa.eu/rapid/pressReleasesAction.do?reference=IP/09/952 Pirate Party, a Swedish political party formed to promote how the Internet should be used and at odds with many legal rulings on copyright, secured 7.1 % of the votes in the European Election and is sending a Member of the European Parliament (MEP) to the European Parliament. http://en.wikipedia.org/wiki/Pirate_Party Apple has added a new version of the iPhone massively upgrading memory and battery power but selling for the same price as the previous version, which is still to be sold but at a much lower price point (US$99 in the U.S.) to broaden the Apple market for its Apps and iTunes services. Apple Safari 4 Browser for Mac and Windows was released and scored 11 million downloads in the first three days of availability. iPhone 3.0 software update is now available as a download for iPhone and iPod Touch for a small fee. HSBC is the first banking group to offer a home-banking module for the iPhone. www.apple.com Compuware Changepoint project management software will be integrated with the Compuware Vantage IT services management in a new roadmap over the next 12 months. www.compuware.com Lenovo has added two new notebooks and a webbook, all smaller and lighter for increased ease of working in mobile environments. www.lenovo.com 5 the way we see it Juniper Networks is shipping a 100Gbit Ethernet adaptor, which it claims is an industry first and will fit in with their core router chassis. www.junipernetworks.com Vasco Digipass for Mobile Enterprise Security Edition supports two factor strong authentications from a standard smartphone to avoid the cost and difficulties of separate authentication tokens. www.vasco.com Skyfire Mobile Browser, claimed to bring a full PC type of browser experience to a smartphone, is now available as a final release on free download. www.skyfire.com Nokia Ovi is the new Apps store that allows downloads but with the billing for the download being made through the mobile network operator. Intel and Nokia are to partner to develop new mobile platforms beyond today’s generation of smartphones and netbooks. www.nokia.com Salesforce.com has updated its Force.com Developer Platform to be able to use the additional features added to the Google App Engine in April, thus adding Java capabilities for developers wanting to build Apps that combine both Google and their own code. Force.com Sites is now officially launched, after having been a developer preview, and allows Salesforce.com customers to use the SalesForce.com data center to build and run applications or to store data in a similar manner to Amazon EC2 and EMC Atmos Cloud services. A rapid update to Mobile CRM now allows it to work with the just announced Apple iPhone 3.0 software upgrade. www.salesforce.com EMC acquisition of Configuresoft will add to the data center management suite the ability to track server configuration changes and provide analytics on results. www.emc.com Wolfram Alpha, a “decision engine” claimed to be the next revolution on the internet, launched an offering with the ability to not just search but to compute answers as complex decisions from the results made available. www.wolframalpha.com Data Domain, the de-duplication data storage vendor, is now the subject of a competitive bid from EMC after NetApp moved for an acquisition. www.datadomain.com Acer Aspire One Netbook Pro 531 running Windows XP Pro is aimed as an ultra lightweight additional PC for executives who need a mobile unit that will synchronize with other units. A Google Android powered NetBook is planned for Q3 this year. www.acer.com Verizon Business in the U.S. seem to be the first Telco to offer a “pay as you go” data center service under the title of “computing as a service” allowing both physical and virtual servers to be deployed. www.verizon.com Tibco Silver is a new platform on a Cloud that allows developers to use support tools to ensure that the apps they produce will conform to standards and governance requirements. www.tibco.com QuickOffice has updated its Apple iPhone Office package as version 1.2.0, adding auto-correction for words, better formatting controls, and improvements to the spreadsheet. It is available from the Apple App Store now. www.quickoffice.com Sony Ericsson has launched GreenHeart as an eco-friendly mobile phone range, stating that manufacture disposal and power use have all been improved. Additions to the existing Sony Ericsson PlayNow will turn it into a site from which third party Apps will be downloadable. www.sonyericsson.com Dell is increasing its focus on Storage with an update PowerVault DL2000 appliance storage system featuring de-duplication and consulting services on how to optimize storage infrastructure. www.dell.com Opera Software mobile web browser for Windows Mobiles called Beta Opera Mobile 9.7b1 is now available to download, offering compression-based Changing The Game: Monthly Technology Briefs (July 2009) 6 www.capgemini.com/ctoblog downloading to maximize connection speeds by using the Opera Server to render the pages. www.opera.com NetSuite, the second largest provider of SaaS, has added a Financial Planning app that supports budgeting, reporting, and scenario modeling. www.netsuite.com Symantec security software will be installed on all new HP PCs plus the addition of a pre-installed copy of Norton Online Backup for a 30-day free trial in a new deal just announced. www.symantec.com RIM Blackberry Tour is a new top-end model aimed at “the world traveler” due to offering four different connection formats: CDMA, GSM, EDGE, HSDPA, as well as the highest resolution screen in the range to allow it to be read under all conditions of sunlight. www.rim.com Citrix has technology previews of its direction towards “on-demand IT” using what it calls a “self-service” model with Citrix Reciever acting as a universal client for any type of “services” that are required, and Dazzle acting as an Apps Store from which the “services” can be chosen and downloaded. In addition, XenClient, a laptop virtualization platform, will also add to flexibility. www.citrix.com Nokia has launched the E72 Business Smart Phone mainly adding new capabilites rather than a different look from the previous E71, which include Microsoft Exchange and Lotus support as well as the Quick Office mobile application suite. www.nokia.com Adobe Acrobat.com online collaboration service is now officially launched after being in beta for almost a year and is now a subscription service in the U.S. with a global rollout aimed at offering business teams a place to work. www.adobe.com Twitter is considering charging companies for registering their brand names in a move to ensure that only the owners of the brands are using their registered names following cyber squatters taking over identities. www.twitter.com Autonomy Interwoven Multichannel Optimisation (AIMO), a new part of the Autonomy Meaning-Based Marketing Suite, brings together web content management with customer service and analytical tools. www.autonomy.com Jobs Watch: MySpace – 300 employees have been cut outside the USA, Japan, and China. About Capgemini and the Collaborative Business Experience Capgemini, one of the world’s foremost providers of consulting, technology and outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, the Collaborative Business ExperienceTM. The Group relies on its global delivery Andy Mulholland Global Chief Technology Officer, Capgemini Tel: +44 (0)207 434 2171 email@example.com Copyright © 2009 Capgemini. All rights reserved. model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2008 global revenues of EUR 8.7 billion and employs over 90,000 people worldwide. More information is available at www.capgemini.com.