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					Inpatients Directory 28/03/06   29/3/06   07:11   Page 1




                                           Inpatients Directory




                                            27 Tooley Street, London SE1 2PR
                                          Tel: 020 7407 3100 Fax: 020 7407 3162
                    Email: info@lbh.hcahealthcare.co.uk Website: www.londonbridgehospital.com
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                                                    LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          CONTENTS

          Letter from the Chief Executive                                                    3
          Statement of Purpose                                                               4
          Patient’s Charter - your rights under our care                                     8
          Complaints Policy - how to raise an issue or concern                               9
          Clinical and Medical Services                                                     11
          Data Protection                                                                   15
          Your Room                                                                         16
          Staff you will meet during your stay                                              18
          Hotel Services                                                                    19
          Services for Overseas Patients and Visitors                                       20
          General Information                                                               21
          Transport and Parking                                                             23
          The Surrounding Area                                                              24




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                                                    LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          Dear Patient,

          Welcome to London Bridge Hospital.


           MISSION STATEMENT
           Above all else we are committed to the care and improvement of human life. In recognition of
           this commitment, we strive to deliver high quality, cost effective healthcare in the communities
           we serve.

           In pursuit of our mission, we believe the following value statements are essential and timeless:

           q We recognise and affirm the unique and intrinsic worth of each individual.
           q We treat all those we serve with compassion and kindness.
           q We act with absolute honesty, integrity and fairness in the way we conduct our business and
             the way we live our lives.
           q We trust our colleagues as valuable members of our healthcare team and pledge to treat one
             another with loyalty, respect and dignity.


          Our aim is to make your stay as comfortable as possible and free from the anxieties often
          associated with hospital treatment.

          I hope the enclosed information will be helpful in answering any questions you may have
          regarding our facilities. Our staff will also be pleased to help with any queries.

          We welcome comments from patients, as your feedback will help us to improve our service. Please
          take a few minutes to let us know what you think about the hospital’s facilities and services by
          completing the patient questionnaire in your room.

          If you have any comments regarding the London Bridge Hospital Inpatient Directory please
          contact me.

          I wish you a comfortable and speedy recovery.

          Yours sincerely,




          John Reay
          Chief Executive Officer




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           LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



           STATEMENT OF PURPOSE
           London Bridge Hospital is a 145 bed acute care facility, located on the south bank of the river
           Thames, adjacent to the City of London. It consits of a main acute hospital with adjacent outpatient
           and administration buildings. St Olaf House is contiguous with the main hospital with direct links
           at three levels. This building is open 8am to 8pm and houses further outpatient consultation rooms
           with diagnostics services, a cardiac catheter lab with recovery beds, an endoscopy unit and a 15
           bed day surgery unit.

           London Bridge Hospital enjoys a world-wide reputation for medical excellence with specialities
           ranging from simple day case procedures to complex cardiac surgery and acute medicine, all of
           which are supported by dedicated intensive care and high dependency units. A wide range of
           consultant specialist’s hold admitting privileges covering: -

             Anaesthetics                                        Neurophysiology
             Breast Surgery                                      Neurosurgery
             Cardiology                                          Occupational Medicine
             Cardiac Surgery                                     Oncology
             Critical Care medicine                              Oral Surgery
             Colo-recal Surgery                                  Orthopaedic Surgery
             Dermatology                                         Pain Management
             Ear, Nose and Throat/Head and Neck                  Palliative Care
             Endocrinology                                       Physiotherapy
             Foot and ankle surgery                              Plastic Surgery
             Gastroenterology                                    Podiatry
             Gender Reassignment                                 Psychiatry
             General Surgery                                     Renal Medicine and dialysis
             Genitro-urinary Medicine/Sexual Health              Renal Surgery
             Gynaecology                                         Respiratory/Chest Medicine
             Haematology                                         Rheumatology
             Hepatology                                          Sports Medicine
             Intensive Care                                      Thoracic Surgery
             Liver and HPB Surgery                               Urology
             Lupus                                               Vascular Surgery
             Neurology

           All consultants practising at the hospital are on a Specialist Register of the General Medical Council
           and insured by the Medical Defence Union. All clinical staff are registered by their appropriate
           registrative college and abide by the HCA Code of Conduct.

           We provide a rotation of ten medically registered doctors on site to ensure all patients have access
           to a doctor 24 hours a day. These include doctors trained in Critical Care. We nurse inpatients in
           individual rooms and, on average, nurse ratios are 1:4 on the floors and 1:1 in critical care units.




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                                                    LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          We employ Nursing and Midwifery Council Registered level 1 nurses with additional staff provided
          by the company’s nurse bank on an ‘as and when’ required basis. Staff in specialist areas have
          advanced skills related to their area of work, all staff instruction receive mandatory
          cardiopulmonary resuscitation instructions, along with fire and security training.

          There is a nominated senior sister on duty at all times who is responsible, in the Chief Nursing
          Officer’s absence, for the nursing service.

          Nursing staff maintain the patent’s right to privacy, dignity, religious and cultural beliefs and
          confidentiality at all times and are mindful of the needs of relatives and carers.

          Nursing documentation is systematic, computerised, individualised and research based. Patients
          are encouraged to comment on the quality of the nursing services in the patient feedback
          questionnaire.

          We also employ Allied Health Professionals such as physiotherapists, radiographers and cardiac
          technicians who are all highly skilled within their area of expertise.

          We participate in the National Adult Surgical Database, the National Hip Register and undertake
          numerous internal audits of clinical care and customer satisfaction.

          The registered manager is:

          John Reay, Chief Executive Officer
          London Bridge Hospital, 27 Tooley Street
          London SE1 2PR

          Tel: 020 7407 3100

          PATIENT FEEDBACK AND COMPLAINTS

          Patient satisfaction with the services provided by the hospital is highly important and any
          comments made are used to continually improve the service. Every in-patient and day case patient
          is asked to complete a Patient Feedback Questionaire, the results of which are regularly reviewed. A
          summary of this report is available on request.

          Should a patient, relative or visitor wish to complain about any aspect of the service the Registered
          Manager should be contacted at the above address. If for any reason, the complainant wishes to
          complain to, or seek advice from, and independent body they should contact:

          The Healthcare Commision, Finsbury Tower
          103-105 Bunhill Row, London EC1Y 8TG

          Tel: 020 7448 9200
          www.healthcarecommision.org.uk



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          LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          HCA INTERNATIONAL
          London Bridge Hospital is part of HCA International, an American company which owns and
          operates around 200 hospitals in the USA, UK and Switzerland. John Kausch is the President and
          Chairman of HCA International. HCA (Hospital Corporation of America) was founded in 1968 in
          Nashville Tennesee by the Chairman, Mr Tomas S Frist and his late father, Tomas S Frist Senior MD.

          The HCA International group has an international reputation for excellence in healthcare. HCA
          International is the largest private hospital group in London with six world-class acute hospitals,
          London Bridge Hospital also offers two diagnostic out-patient Centres; one in the city of London (31
          Old Broad Street) and one in Canary Wharf (in the Clifford Centre tower).

          REGISTERED PROVIDER:

          HCA International Ltd
          4 Connaught Place
          Marble Arch
          London W2 2ET

          www.hcainternational.com




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                                                     LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          THE LONDON BRIDGE HOSPITAL MANAGEMENT TEAM:

            John Reay                             Chief Executive Officer
            Shirley Edwards                       Chief Nursing Officer
            Sheila D’Abreu                        Hotel Services and Operational Projects Manager
            James Barr                            Chief Financial Officer
            Bijal Shah                            Chief Human Resources Officer
            Dr Kamal Ahmed                        Director of Clinical Standards

          Below is the number of Full Time Equivalent (FTE) members of staff employed at London Bridge
          Hospital. Please contact the Chief Executive’s office for additional details on employment
          qualifications and experience.

            DEPARTMENT                                            FTE
            Ward nurses                                           92
            Intensive Care                                        29
            Theatres                                              39
            Day Surgery unit                                      22
            Perfusion                                             3
            Dialysis                                              5
            Cardiology                                            7
            Angiography                                           9
            Outpatients Department                                19
            Management administration                             4
            Physiotherapy                                         10
            Dietician                                             1
            Pharmacy                                              9
            Radiology                                             24
            Catering                                              34
            Housekeeping                                          29
            Porters                                               7
            Front of House                                        9
            Engineering                                           7
            Materials Management                                  6
            Patient Reservations/Admin                            16
            Marketing (incl. GP Liaison and International)        9.5
            Medical Records                                       1
            Medical Secretaries                                   17




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          PATIENT’S CHARTER - YOUR RIGHTS UNDER OUR CARE
          q   You have the right:

              q   To be addressed by your preferred name/title.

              q   To personal dignity and privacy.

              q   To be treated with equality regarding your culture and religious traditions, this also applies to
                  your family.

              q   To be referred to a health professional that is acceptable to you.

              q   To seek a second opinion on diagnosis and treatment options, in agreement with your
                  Consultant or GP.

              q   To be given a clear explanation of your condition and any treatment, investigations or
                  procedures proposed, including risks and alternatives, before agreeing on a course of action to
                  be taken and signing your consent form.

              q   To be informed in advance, where possible, of any change of the date and time of your
                  treatment/option.

              q   To have access to your medical records (under the Access to Health Records Act 1990) and be
                  sure that the information recorded in your health record will remain confidential to those
                  caring for you.

              q   To give your consent to take part in research. If you decide not to take part, this will in no way
                  effect your treatment or care.

              q   To choose whether or not you wish to be cared for by staff undertaking clinical training.

              q   To an investigation of any complaints, both clinical and non clinical under the
                  HCA Complaints Policy.

          q   London Bridge Hospital believes that research and clinical training are important for the
              continuing development of high quality healthcare.

          q   Our staff has the right to expect that you and your family will treat them with the same respect
              and courtesy that you would expect yourself.




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          COMPLAINTS POLICY - HOW TO RAISE AN ISSUE OR CONCERN
          We hope you find your stay at London Bridge Hospital to be comfortable and that you do not have
          any complaints about the care you receive. However, we ask that if you do encounter any problems,
          however small, please let us know.

          We are continually striving to improve our service and care and your comments and feedback will
          help us to do this.

            q   If possible, please tell us of your concerns while you are in the hospital. Patient Satisfaction
                Questionnaires are available in all patient rooms and can also be obtained from the nursing
                stations on the ward. Every one is read and noted and action is taken as required.

            q   Each ward has a manager. Please ask to speak to them directly - they are always happy to help.

            q   Write to the hospital’s Chief Executive Officer:
                Mr John Reay
                London Bridge Hospital
                27 Tooley Street
                London
                SE1 2PR

            q   Email us at: Info@lbh.hcahealthcare.co.uk, for the attention of the CEO.

          WHAT HAPPENS NEXT?
            q   If your complaint is verbal, we try to respond immediately, or at least within 24 hours.

            q   If your complaint is in writing, the Chief Executive Officer will acknowledge
                receipt within 48 hours.

            q   After investigation into the complaint, you will normally be sent a fully reply within 20 days. It
                can take time to establish the facts and circumstances. If this is likely to take longer than 20
                days the Chief Executive Officer will advise you of this.

            q   If you are unhappy about how the complaint is being handled, you may complain directly to
                the Healthcare Commission, 103 - 105 Bunhill Row, London EC1Y 8TG
                Telephone: 020 7448 9292, www.healthcarecommision.org.uk.

          We welcome your comments regarding the content of this directory. Please write to the Chief
          Nursing Officer, or call on extension 2021 with your suggestions.




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          LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          THE CONTROL AND PREVENTION OF HEALTHCARE ASSOCIATED
          INFECTION ADVICE FOR PATIENTS AND VISITORS.
          The London Bridge Hospital is dedicated to making your stay as trouble-free as possible. This
          includes, where possible, keeping you free from infection.

          Measures are in place to ensure that you are protected to the best of our ability. These measures
          include mandatory training in infection control, for all staff.

          Most patients are nursed in a single room, with en-suite facilities, which minimises the risk of
          transmission of infection.

          There is alcohol hand gel available throughout the hospital and staff and visitors are encouraged to
          use this before and after patient contact.

          Cleaning practices are regularly monitored and clinical areas audited annually to ensure that
          practices are current and that guidelines and policies are current and being adhered to.

          A Consultant Microbiologist and Nurse Specialist in Infection Control are available to give advice to
          staff and patients.

          London Bridge Hospital takes a proactive stance on the eradication of MRSA. As it is known that
          approximately 30% of the population carry MRSA in their nose, all patients who are admitted to a
          bedroom or to a designated high risk area such as the Renal Dialysis unit, will be screened for the
          micro-organism. If the screen should return a positive result, the Consultant in charge of your case
          may wish you to commence the eradication treatment, which will consist of an antiseptic wash, a
          powder and a nasal ointment. This is a protective measure and should not be a cause for concern.

          If you should wish to talk to the Infection Control Nurse then please speak to a member of staff
          and they will contact her on your behalf.




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          CLINICAL AND MEDICAL SERVICES
          The hospital provides treatment for a wide range of conditions and has a number of in-house
          services to provide you with the care and support you need during your stay.

          IMAGING SERVICES/ X-RAY DEPARTMENT
          The hospital has an extensively equipped imaging services/x-ray department which which includes
          Light Speed 64-slice VCT scanning, MRI scanning, ultrasound, x-ray equipment, mammography and
          nuclear medicine.

          THEATRE AND DAY SURGERY
          Having an operation, no matter how routine, can be stressful for patients. We appreciate that many
          patients have fears and anxieties about what will happen to them in the operating theatre. Talking
          the procedure through with a member of the theatre team can alleviate these anxieties.

          If you wish to discuss your forthcoming operation with a member of the theatre team, please
          inform your ward nurse who will then try to arrange this for you.

          PHYSIOTHERAPY
          A team of specialist physiotherapists are available to care for you on both an in-patient and out-
          patient basis.

          PATHOLOGY
          All tests are sent down to our own laboratory for analysis.

          DIETICIAN
          The hospital’s dietician is available to see patients requiring diet and nutritional advice as part of
          their treatment.

          OUTPATIENT
          The Outpatients department is located on four sites. Emblem House, 29 Tooley Street, and St Olafs
          House are maintained on the London Bridge Hospital Campus and 31 Old Broad Street which is a
          diagnostic and treatment centre. There are 52 consulting rooms in all, seven treatment rooms and
          six separate phlebotomy rooms. The opening hours are 0800-2000. We have a wide range of
          specialities which are listed below;

          Dermatology                   Vascular                        G.P
          Gastroentreology              Breast Surgeons                 E.N.T /Audiology
          Oncology                      Urology                         Sports Injury
          Chest physicians              Gynaecology                     Rheumatology
          Endocrinology/ Diabetes       Renal                           Orthopaedics
          Cardiology                    Hand Clinic                     Neurology [medicine & surgery]
          Foot and Ankle                E.E.G / E.M.G.                  Hand Clinic
          General Surgery
                                 Nurses and Admin staff are always available to help


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          PHARMACY
          The Pharmacy Department is located on the ground floor of the hospital. It provides a pharmacy
          service to all patients and wards within the hospital. All memebers of the department are highly
          trained individuals and are there to help with any questions you may have regarding your
          medication.

          HOURS OF SERVICE
            Monday       9:00 am to 5:30 pm
            Tuesday      9:00 am to 6:30 pm
            Wednesday    9:00 am to 6:30 pm
            Thursday     9:00 am to 6:30 pm
            Friday       9:00 am to 5:30 pm
            Saturday     9:30 am to 12:30 pm

          A senior Pharmacist will visit your room twice a day on Monday to Friday to check through your
          medication chart. Please use this time to ask any questions that you may have regarding your
          medication.

          Please note the following information regarding your pharmacy service:

          TAKING MEDICINES WHILST IN THE HOSPITAL
          Whilst you are in the hospital, your medication will be administered by the nursing staff.

          IF YOU HAVE BROUGHT YOUR OWN MEDICATION INTO HOSPITAL
          If you bring your own medication, including any herbal or natural remedies, you must let the Nurse
          or Pharmacist know. You should not take any medication yourself without checking with the
          nurses, doctors or pharmacists first.

          It is hospital policy that all medication must be stored safely in a locked cabinet so your medication
          may be taken by the nurses or pharmacists and stored until you leave hospital, when all relevant
          medication will be returned to you.

          If you use a Dosette or pill box to help you take your medication, you will not be able to continue
          doing so whilst in hospital. It will be stored by the nursing or pharmacy staff and returned to you
          on discharge.

          WHEN LEAVING THE HOSPITAL
          The Pharmacy Department will prepare all the medication that you will need to take home with
          you.




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          You need to collect this medication from the Pharmacy on your way out of the hospital unless you
          are leaving out of Pharmacy hours or on a Sunday or Bank holiday in which case you will be given
          the medication on the ward.
          If you collect your medication from the Pharmacy, a member of the Pharmacy team will explain it
          to you. If you have any questions regarding any of the medication, do not hesitate to ask.

          Any of your own medication that we have been storing will be returned to you at this time.

          We will always endeavour to have your medication ready. However, there may be a very small
          possibility that a prescription is written by the doctor when we are closed (late in the evening or on
          a Sunday). In this case, the hospital will issue you with a prescription that can be obtained from any
          Pharmacy. A list of Pharmacies that are open late is available from your nurse.

          IF YOU ARE COVERED BY AN INSURANCE COMPANY E.G. BUPA, PPP
          Please note that if an insurance company is covering your hospital stay the medication you need to
          take home is not covered. You will have to pay for this yourself, unless you are, or have been,
          receiving chemotherapy at the hospital.

          You will be issued with a 5 day supply of medication to take home, allowing you enough time to
          obtain further supplies from your GP. If you are unable to get to your GP within 5 days (if you are
          going away, or going to stay with a relative) then let your pharmacist know and an appropriate
          supply can be arranged.

          Please ask the pharmacist if you have any questions or concerns regarding this.

          IF YOU ARE AN NHS PATIENT
          Your NHS Trust will cover a 7 day supply of medication to take home.

          IF YOU ARE A PATIENT FROM THE MIDDLE EAST
            q The Kuwait Health Office (KHO) will only pay for 7 days medication to take home.
            q If you are from Egypt, a 7 day supply will be covered.
            q All other patients, please check with the Pharmacist.




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          LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          LOCAL PHARMACIES
          If you need a prescription outside of pharmacy’s opening hours, your Consultant or the hospital’s
          Resident Medical Officer will issue you a prescription which may be obtained at the following:

          Boots the Chemist                   Mon to Fri:          7:00am to 9:00pm
          London Bridge Station               Sat:                 9:00am to 5:00pm
          020 7403 6455                       Sun:                 Closed

          Boots the Chemist                   Mon to Fri:          7:00am to 7:30pm
          Liverpool Street Station            Sat:                 9:00am to 5:30pm
          0207374 0092                        Sun:                 Closed

          Boots the Chemist                   Mon to Fri:            7:45am to 7:30pm
          73 Piccadilly                       Sat:                   9:00am to 7:00pm
          020 7409 2982                       Sun:                   11:00am to 5:00pm

          Harfleur Chemist                    Mon to Fri:          9:00am to 6:30pm
          107 Tower Bridge Road               Sat:                 9:00am to 6:00pm
          020 7407 0051                       Sun:                 Closed

          Tesco Pharmacy                      Mon to Fri:          8:00am to 10:00pm
          1 Humphrey Street                   Sat:                 8:00am to 10:00pm
          London SE1                          Sun:                 8:00am to 4:00pm
          020 7337 1866

          If the Pharmacy can be of any further help to you, please do not hesitate to contact us on
          extension 2048 or 2040.




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                                                    LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          DATA PROTECTION
          We are committed to meeting the provision of the Data Protection Act 1998.

          Everyone working in this hospital has a legal duty to keep information about you confidential.

          In summary, this means that:

            q   We will ask for information about yourself so that you can receive proper care and treatment.

            q   We keep this information securely with details of your care because it may be needed when
                we see you again.

            q   We will use some of this information for other reasons. For example, to plan for the future so
                that the hospital runs legally and effectively and can account for its actions.

            q   You have a right of access to your health records according to the guidelines set out in the
                Data Protection Act 1998 and Access to Health Records Act 1990.


          Sometimes the law requires us to pass on information, for example to notify a birth.

          You may be receiving care from other people as well as employees of this hospital. So that we can
          all work together for your benefit, we may need to share some information about you with those
          people.

          Whenever we can, we shall remove the details that identify you. The sharing of some types of very
          sensitive personal information is strictly controlled by law.

          Occaisionally we may use some data that relates to your care as part of our quality programme, for
          example as part of a clinical audit. Please be assured that all data used is completely anonomised
          and no detail that identifys you will be revealed.




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          LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          YOUR ROOM
          CONTROL PANEL

          The Nurse Call System/Room control, which is situated by the side of your bed, works as follows:

            Red button: Press to request attendance by the nurse. Located at the bottom of the console.

            Grey button: This controls the bedside light. Press to switch on and off.

            White button: This controls the main bedroom light. Press to switch on and off.


          TELEVISION AND RADIO

          Television and radio are available in each patient’s room. The television is operated either by
          remote control or by the panel on the television set. The channels available are as follows:

            BBC1
            BBC2
            ITV (Carlton)
            Channel 4
            Channel 5
            MBC
            Sky News
            Sky Movies
            Sky Sports 1
            Sky Sports 2
            Kuwait TV
            Al Jazeera
            Nile TV
            Sky 1
            Radio 2
            Radio 3
            Radio 4
            Capital FM
            Classic FM
            Capital
            Sky Sports 3




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          TELEPHONES

          The telephone in your room is for your personal use and the extension number is shown on the
          telephone. To obtain a direct line to make an outgoing call dial “9” then the number required. For
          overseas call please contact reception by dialing “0”.

          Telephone calls are charged to your account at hotel rates. Please note that telephone calls are not
          included in your medical insurance cover.

          Please refrain from using mobile phones in the clinical areas as they have been known to interfere
          with specialist monitoring equipment. Mobile phones may be used in other areas and there is a pay
          phone available in reception. Telephone charge cards are also not permitted in the hospital.


          USEFUL TELEPHONE NUMBERS

            Main reception                                       Dial “0”
            Catering Manager and Duty Manager                    Bleeps 22 and 27
            Housekeeping                                         Extension 2052 or bleep 15
            Patient accounts                                     Extension 2854/2946/2948

            Floor pantries:
            2nd Floor                                            Extension 2251 or bleep 57
            3rd Floor                                            Extension 2351 or bleep 57
            4th Floor                                            Extension 2451 or bleep 58
            5th Floor                                            Extension 2634 or bleep 58

          If there is no answer, please bleep the catering supervisor via reception.




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          STAFF YOU WILL MEET DURING YOUR STAY
          Our team of nurses have the specialist skills to support both you and your family during your stay.
          If at any time you have a query or concern regarding any aspect of your stay, please let a member
          of staff know who will do their best to help you.

          You will meet a variety of staff during your stay from a wide range of departments. All staff wear
          photo identification badges and are distinguishable by their uniforms:

          NURSING STAFF
            Ward Manager / Senior Nurse                          Navy spotted uniform
            Sister                                               Navy blue uniform
            Registered nurse/ Enrolled nurse                     Mauve striped uniform

          OTHER STAFF
            Receptionists Male                                   Grey suit/ mauve shirt
            Receptionists Female                                 Grey suit/ mauve shirt
            Patient Accounts                                     Grey striped suits/ white shirt
            Physiotherapists                                     Navy trousers/ white top
            Pharmacy technicians                                 White coat
            Radiographers                                        Light blue trousers and top
            Catering staff Male                                  Blue checked waistcoat/navy blue trousers
            Catering staff Female                                Blue checked waistcoat/navy blue skirt
            Housekeeping Male                                    Navy blue trousers/white shirt
            Housekeeping Female                                  Dark blue trousers/ blue striped top
            Porters                                              Navy blue trousers/blue shirt/navy waistcoat
            Angiography                                          Maroon scrubs
            Main theatre staff                                   Green scrubs
            Day Surgery staff                                    Purple scrubs
            Intensive care / HDU                                 Blue scrubs with coloured neckline
            Radiographers                                        Blue scrubs




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                                                    LONDON BRIDGE HOSPITAL INPATIENT DIRECTORY



          HOTEL SERVICES
          CATERING AND ROOM SERVICE

          Each day you will be able to choose your meal from our menus. If you have a request for particular
          dishes that are not shown on the menus, please contact the Catering Supervisor.

          MEAL TIMES
            Breakfast                                            07:30 to 0:900 hrs
            Morning beverage                                     from 10:00 hrs
            Lunch                                                12:30 to 14:00 hrs (last orders 13:30 hrs)
            Afternoon beverage                                   from 15:00 hrs
            Dinner                                               18:00 to 20:00 hrs (last orders 19:30 hrs)

          You can select meals from our range of starters, main courses and desserts. Meals are also available
          for your visitors from the Room Service Menu, which has a selection of light meals and beverages
          including wines, champagne, beers and soft drinks. If you would like to order from the Room
          Service Menu, the cost will be added to your account.

          All meals are cooked to order, ensuring they reach you in their optimum condition.

          Catering orders normally take 15 minutes to fulfil. At ‘main meal’ times this may increase to 30
          minutes. Please call Room Service at any time to check on the progress of your order. To contact
          Room Service please dial 2043.

          The catering team are committed to providing a first-class service, your satisfaction is our main
          priority. If you are in any way unsatisfied with the Catering Service, please dial 2042 and ask to
          speak to the Catering Manager or the Duty Manager.

          THE RIVERSIDE COFFEE SHOP
          The Riverside Coffee Shop is situated on the ground floor of the hospital and offers a wide range of
          snacks, beverages and hot dishes for visitors. There is also a 24-hour vending service available in
          the coffee shop.

          ROOM CLEANING
          All rooms are cleaned daily between 8:00 and 16:30 hrs, which we hope does not cause too much
          inconvenience.

          PATIENT LAUNDRY SERVICE
          A laundry service is provided for patients. If you would like any items cleaned, please inform a
          member of the housekeeping staff who will give you a bag in which to place the garments. There is
          also a form in your room which you can complete and place together with the garments to be
          cleaned in the bag. Collections are made before 8:00hrs and will be returned to your room.

          This service will be charged to your account.


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          SERVICES FOR OVERSEAS PATIENTS AND VISITORS
          We have a great deal of experience in meeting the cultural needs of patients from many countries.

          The Middle-East Department is committed to providing high quality services for overseas patients
          and a member of the department is available 24 hours a day, 7 days a week to provide assistance
          with translations, special dietary needs and accommodation and transport arrangements for both
          you and your family.

          CONTACT
          If you require any assistance, please contact the Middle-East department on extension 2459.

          Alternatively, call reception (dial “0”) and ask for bleep 13, 14 or 17.




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          GENERAL INFORMATION
          Our main reception desk is open 24 hours a day and the receptionist will be happy to help with any
          enquiries you may have.

          HAIRDRESSER
          A hairdressing service is available. Please contact the main reception for an appointment.


          NEWSPAPERS
          Newspapers are available on request at the time of admission. If at any time during your stay you
          wish to change or you require any additional newspapers, please contact the main reception.


          POSTAL SERVICE
          Incoming mail is delivered to your room daily. Any stamped letters can be mailed for you by
          contacting the Ward Receptionist. Stamps are available from the main reception desk.


          FACSIMILES
          If you wish to send a fax please contact the Ward Receptionist.


          E-MAIL MESSAGES
          From the Hospital’s website (www.londonbridgehospital.com) it is possible for your friends and
          relatives to send you an e-mail message. These are printed off daily (Monday to Friday only) and
          delivered to your room.




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          VALUABLES
          London Bridge Hospital cannot be held responsible for any loss or damage sustained to property
          brought into the hospital. We therefore advise patients and visitors where possible to leave valuable
          items at home.

          Safe Deposit boxes are available for small items only, i.e. jewellery, cash, cheque book and cards.
          This service will have been offered to you on admission. If not, please contact the Ward
          Receptionist.

          LOST PROPERTY
          If property is lost or found please contact the main reception desk immediately.

          FIRE ROUTINE
          For your safety there is an automatic fire detection system installed throughout the building with
          very sensitive smoke and heat detectors. If you discover a fire please alert a member of staff and
          sound the alarm using one of the call points which are situated all around each ward area.

          In the event of an emergency please note the following:

            q Remain in your room with the door closed. If it is not possible for you to close your door, a
              member of staff will close it for you.
            q A designated hospital fire team will attend the scene.
            q The fire brigade are called automatically from main reception.
            q You will receive further instructions and assistance if evacuation is deemed necessary.
            q Do not put yourself or others in any danger.
            q A floor plan is available on the back of your door.


          SMOKING
          London Bridge Hospital operates a No Smoking Policy throughout the building and premises. Even
          though we know this may be difficult for some patients and visitors your co-operation with this
          policy will be appreciated, as smoking in a healthcare environment puts both patients and staff at
          risk.

          VISITORS
          All visitors are welcome and should report to the main reception desk on entering the hospital and
          to the nurse station before entering your room. We ask that visitors leave the hospital by
          10.30pm unless staying overnight.

          DISCHARGE INFORMATION
          Your consultant will agree your discharge date. On the day of discharge we would in normal
          circumstances expect your room to be vacated by 10.00am. A further charge may be incurred for
          later discharges?




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          TRANSPORT AND PARKING
          TRAINS
          London Bridge is serviced by trains from Kent and Surrey and has direct connections to Charing
          Cross, Cannon Street and Waterloo Stations. Connex South Eastern and South Central Trains provide
          these services. For further information please telephone National Rail Enquiries (24 hours) on
          08457 484 950.


          UNDERGROUND
          London Bridge Hospital is located opposite London Bridge Underground Station, which is on the
          Northern Line (city branch) and the Jubilee Line.


          BUSES
          The following bus routes stop at London Bridge: 21, 22A, 48, 344, P3, P11, 17, 43, 501, 521 and
          X43. For further information please phone 020 7222 1234.


          TAXIS
          If required, a taxi can be arranged by contacting the main reception.


          PARKING
          We do not advise patients or visitors to bring their cars to the hospital due to the difficulties in
          parking in the London Bridge area during the day. There is a limited short-term (15 minute parking)
          available at the front of the hospital for relatives dropping off, or collecting patients.

          The nearest car park is located in Snowfields (NCP) which has parking for 493 cars and is open 24
          hours a day, seven days a week.

          Please note that London Bridge Hospital falls within the Central London Congestion Charging Zone.
          It operates from Monday to Friday between the hours of 7:00am until 7:00pm.

          To find out more and how to pay you can log on to the dedicated website www.cclondon.com or
          call 0845 9001234. This is the number you and your visitors will also need to call to register and
          pay to enter Central London.




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          THE SURROUNDING AREA
          London Bridge Hospital is situated on the South Bank of the Thames in an area steeped in history.
          The hospital overlooks the River Thames at Hays Wharf, which lines the South Bank of the river
          between London Bridge and Tower Bridge. Hays Wharf was the largest and oldest wharf in the Port
          of London and its construction began in 1651. During the 1860s, when the provision trade was
          centered on Tooley Street, it pioneered cold storage, handling New Zealand butter and cheese as
          early as 1867. China Clippers formerly berthed at the Hays Wharf complex, and Shackleton’s “Quest”
          sailed from here on his final tragic voyage to the South Pole.

          If you or your visitors decide to explore the local area there is much to see and many interesting
          local places to eat. Please remember that as a patient you must obtain the agreement of your
          Consultant and the Sister before leaving the hospital.




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          BALLS BROTHERS (Wine Bar/Restaurant)
          Hay’s Galleria
          Tooley Street
          London SE1
          Tel: 020 7407 4301

          AUBERGE (Restaurant/Bar)
          Cottons
          35 Tooley Street
          London Bridge Hospital SE1 2QJ
          Tel: 020 7407 5267

          CAFÉ ROUGE (Restaurant/Bar/Café)
          Hay’s Galleria
          Tooley Street
          London SE1
          Tel: 020 7378 0097

          KWAN THAI RESTAURANT (Thai Cuisine)
          Unit 1, Hay’s Galleria
          Tooley Street
          London SE1
          Tel: 020 7403 7373

          SKINKERS (Wine Bar/Restaurant)
          42 Tooley Street
          London
          SE1 2SZ
          Tel: 020 7407 9189

          THE COOPERAGE (Bar/Restaurant)
          48/50 Tooley Street
          London
          SE1 2SZ
          Tel: 020 7403 5775

          THE HORNIMAN AT HAYS (Pub/Bar Meals)
          Hay’s Galleria
          Tooley Street
          London SE1
          Tel: 020 7407 3611

          CAFÉ DELL’UGO (Bar/Restaurant)
          56-58 Tooley Street
          London SE1 2SZ
          Tel: 020 7407 6001



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