Earn while you learn

Document Sample
Earn while you learn Powered By Docstoc
					RESIDENTS’ MAGAZINE | ISSUE 6 | SUMMER 2011
                                              Earn while you learn
                                              Could you be our next
                                              apprentice?
                                              FutureFit project gathers pace
                                              Making your homes more energy efficient
                                              WWWow!
                                              All change on our website
                                              Regional round-up
                                              Lots of stories from
                                              your area




                                                                                             N
                                                                                           DO
                                                                                       LONTION
                                                                                        EDI
                                                                                                                      Inside


Affinity Sutton news
New website
Satisfaction levels on the up
Shine awards
Page 4/5
You and your community
Grants – could you apply?
Could you be the next apprentice?
A sign of progress
Page 6/7
FutureFit
How new technology makes a difference              4                                           7
Page 8/9
Your home
Fire safety
Annual gas safety tests
Illegal subletting – we’re cracking it
Page 10/11
Your voice, your say
New resident involvement leaflets
available
Page 12/13
Regional round-up
News from your area
Our antisocial behaviour champions
Page 14/15                                         8                                           10




                                                  Welcome
                                                  We have just made lots of changes           In the last issue we told you all about
                                                  to our website based on your                how we are improving our green spaces.
                                                  feedback. We have improved our              This project is now complete and, with
                                                  online services so now it’s even            your help, we have achieved some
                                                  easier for you to log your repair           fantastic results. On the green theme check
                                                  or request a call back and very             out our FutureFit special feature.
                                                  soon you will be able to view your
                                                                                              Finally why not enter our ‘Big Picture’
                                                  rent account online. We have also
                                                                                              photography competition with a chance
                                                  launched our ‘Get Connected’
                                                                                              to win over £500 of photographic
                                                  campaign which will help you gain
                                                                                              equipment. The theme is ‘summer time’
                                                  access to recycled computers, free
                                                                                              so with the school holidays just around
                                                  training and much more – the
                                                                                              the corner this is an ideal time to get
                                                  flyer inside gives you all the details.
                                                                                              snapping. Good luck!
Shine                                             This is a jam packed issue with lots of
Helping people put down roots                                                                 Your feedback is important to us,
                                                  information. We have launched our very
Shine is published in consultation with Affinity                                               so why not send an email to
                                                  own apprentice programme giving you the
Sutton residents                                                                              comms@affinitysutton.com
                                                  opportunity to work for us, get some
Affinity Sutton                                                                                and tell us what you think of Shine.
Communications, Level 6, 6 More London Place,     training and work towards nationally
Tooley Street, London, SE1 2DA                    recognised qualifications. We are also       Louise Bloxham
Email                                             introducing a new grant for small           Marketing Manager
comms@affinitysutton.com
                                                  businesses, which could give you financial
Telephone                                         help and advice if you are thinking of
0300 100 0303
                                                  setting up on your own.
Disclaimer
Every effort has been made to make sure
the information in this magazine is accurate
and all information is believed to be correct
at the time of print, however, change may
have occurred after publication.                                                                           Shine Summer 2011            3
           Affinity Sutton news



WWWow!
You may have noticed a                          Local information
few improvements to our                         Most of you said you would like
website recently, based                         more locally relevant information
on your feedback.                               online. That’s why we’ve introduced
                                                our new ‘In your area’ section
With the new Toolbox on the homepage,           so that you can view information
it’s easy to request callbacks and update       on community events and news,
personal information. Repairs reporting is      initiatives (including training
also much easier, as the Toolbox lets you       and employment activities) and
use pictures to pinpoint the problem. Plus      contact details.
very soon you’ll be able to view your
account balance and statement online            Emily Day, our Digital Marketing
via a secure log-in, along with details         Executive said: “There’s a lot going              Helping you to get
of payments and charges for the last year.      on online at the minute, which is
                                                very exciting. But we know there’s still          connected
We’ve also made existing online services        plenty we can do to improve how we                Being online needn’t cost the earth.
– such as reporting antisocial behaviour        communicate with you digitally.                   With our new Get Connected
and signing up for email and SMS alerts –                                                         campaign, you’ll have access to
easier to find. And if you’re a fan of Twitter   So if you have any comments or would
                                                                                                  recycled computers from £95, as well
and Facebook, why not follow                    like to take part in future research about
                                                                                                  as software and training. For details,
us or become a fan?                             what we offer online, please email me:
                                                                                                  see the flyer with this issue of Shine.
                                                emily.day@affinitysutton.com.”




    SHINE AWARDS –                              Changes to our structure
    WHO SHINES IN
                                                In 2009 we simplified the way
    YOUR COMMUNITY?                             the Group operates by bringing                    involvement at the strategic level through
                                                together all our staff and
                                                tog                                               the creation of Regional Scrutiny Boards
    We couldn’t do what we                      se
                                                services into a single structure.                 and a National Residents’ Council, as
    do without your help,                       Th
                                                The next stage is to amalgamate                   well as places for residents on the
    but some residents are                      the three housing associations                    Affinity Sutton Homes Board.
                                                within the Affinity Sutton Group.
                                                wi
    particularly special.                                                                       During the consultation we received
                                                We sent you our leaflet Simplifying our          feedback from residents with 67% being
    They’re the ones who are always
                                                organisation - tell us what you
                                                org                                             either in favour or supportive of the
    helping out at community events,
                                                think and you may have contributed to
                                                thi                                             proposals.
    or coming up with great ideas, or
                                                the consultation process.
    simply being really good neighbours.                                                        The next stage
                                                The consultation outlined that by               of the process
    Help us decide and give us your
                                                simplifying our structure we will be able to:
                                                sim                                             is to ask the
    nominations. See the leaflet enclosed
                                                                                                shareholders
    with this edition of Shine for how
                                                                                                to vote on the
    to enter.                                     o
                                                  organisation, which focuses on one set
                                                                                                proposals. By
                                                  o
                                                  of priorities which are shaped by
                                                                                                the next issue
                                                  residents.
                                                  r
                                                                                                of Shine we
                                                                                                should be
                                                  s
                                                  service improvements more quickly.            able to
                                                                                                confirm if this
                                                  savings to put back into improving
                                                  s                                             has all been
                                                  s
                                                  services and investing in our homes and       completed.
                                                  c
                                                  communities.


4          Shine Summer 2011
                                                                                          Affinity Sutton news



Get snap happy!                                                                              We’re working
                                             a summer’s sunset to an abstract shot
                                                                                             on it
Big Picture is our new
                                             of an ice cream! We’ll also be                  In last Summer’s edition of Shine
photography competition                                                                      we told you how we’d worked
                                             running free photography courses
and it’s open to all Affinity                 over the summer, so if you’re interested        hard to increase overall customer
Sutton residents.                            give us a call on 0300 100 0303.                satisfaction levels to 77.2%.
If you like photography and fancy your       For further details, read our flyer inside       We have not stood still. In May we
chances at winning a top-notch Nikon         or go to www.affinitysutton.com/                 launched our ‘A marriage made in
D3100 camera with starter kit and digital    big-picture – there’s also a link to our        heaven’ campaign, encouraging our
photography book worth over £500 for         Facebook page showcasing the entries            staff to do their best to deliver our
the first prize and two runner up prizes      plus top tips. The competition deadline is      promises and commitments to you.
of £50 Jessops vouchers, get yourself in     30 September 2011,                              Our latest survey results published
the picture!                                 so get clicking!                                in June show that satisfaction rose to
We want to see your visual interpretations                                                   80%. While that’s good, there’s still
of ‘summer time’ – so anything from                                                          lots of room for improvement. For
                                                                                             example, you told us we need to keep
                                                                                             you better informed on the progress
                                                                                             of complaints, how we’re handling
                                                                                             anti-social behaviour, and when



        ews
                                                                                             we can’t complete a repair on time.
                                                                                             So we’ll be looking to improve our

      N                                                                                      performance even more from now on.



      in brief                               Housing heroes
                                             H
                                             a
                                             awards                                        TARGET HIT FOR
                                             Our Improving Futures Team
                                             O
                                             h
                                             has been shortlisted for
                                                                                           DECENT HOMES
                                             ‘
                                             ‘Support Team of the Year’                    Good news – we’ve met the
  BITC Awards for                            at Inside Housing magazine’s                  government’s Decent Homes
  Excellence 2011:                           ‘Housing Heroes’ awards.                      target by the deadline of
                                                                                           December 31, 2010.
  Winner!                                    Congratulations to them –
                                             more details in the next issue!               To get there, we have carried out work
  Following our recent Big Tick
                                                                                           to more than 21,000 homes over the last
  award – we are delighted to
                                                                                           six years – including upgrading roofs,
  have won the BITC Award. This              Help improve                                  kitchens, bathrooms, heating and electrics
  recognises the positive difference
  our work makes in changing lives           our rent collection                           to many of our residents’ homes. We
                                                                                           invested over £100m from our own
  and helping communities to thrive.         We’re looking for residents to                funds as there was no government
                                             tell us how we could improve                  subsidy available.
  And the gold                               the way we collect rents together
  medal goes to...                           with our methods of payment                   A great deal of planning and work was
                                             and so on.                                    required to carry out a project of this size,
  We have won a Gold Medal (five                                                            particularly from our Planned Investment
  consecutive Golds) award in the            We’d love to hear your thoughts – just        Team and our major works contractors,
  prestigious RoSPA Occupational Health      call Martin Buck on 0300 100                  Keepmoat, Apollo, Osborne, BSW, AFR,
  and Safety Awards 2011, in recognition     0303 or email customerservice@                Swale and Dorwin.
  of our commitment to continuous            affinitysutton.com
  improvement in accident and ill health                                                   But the work doesn’t stop there as year
  prevention. Big thanks to all our staff                                                  on year we’ll be working hard to make
  who have played a part in this great                                                     sure that we maintain homes to the
  achievement.                                                                             Decent Homes Standard.




                                                                                                        Shine Summer 2011                  5
            You and your community



Could you be the next apprentice?
We’re developing a new
apprenticeship programme
launching later this year.
No, not like the one on TV
– there will be more than
one winner with ours!
It’s your chance to gain real workplace
experience in a leading national housing
association, working alongside Affinity
Sutton professionals.
You’ll also get training (usually on day-
release) to work towards nationally-
recognised qualifications.
Traditionally, apprenticeships were for           There will be a limited number of              So if you’re interested, don’t wait – call
school leavers, but we’re opening them up         12 month opportunities around the country      0300 100 0303 and ask for the
to all age groups – perfect if you’re looking     and we’re expecting fierce competition          GuideLine Team or email guideline@
to change career.                                 for places.                                    affinitysutton.com




                                                                                                 BIG HELP
                                                                                                 FOR SMALL
                                                                                                 BUSINESSES
                                                                                                 Do you have a good idea for a
                                                                                                 small business but need some
                                                                                                 financial help to get started? Then
                                                                                                 our brand new Business Start-Up
                                                                                                 Grant Programme is for you – with
                                                                                                 up to £1,000 per business on offer.
                                                                                                 You just need to be a current Affinity Sutton
                                                                                                 resident or supported by our services.
                                                                                                 You’ll also have to provide a business plan.
                                                                                                 If you’re not quite ready to start your
                                                                                                 business and need help to develop your
                                                                                                 idea, we can help with that too. We have
    We have grants available from £300 up to £5,000 to help improve your community. If           experienced entrepreneurs who can
    you’ve got a great community idea get in touch and we will see if we can bring it to life.   provide training and networking
                                                                                                 opportunities.
    HOW TO APPLY
    To apply, download an application form at: www.affinitysutton.com/ccf or                      For details, call Poppy Maddocks on
    email affinitysuttonfund@capitalcf.org.uk or call the Capital Community                       0300 100 0303 or email poppy.
    Foundation on 020 7582 5117    .                                                             maddocks@affinitysutton.com



6           Shine Summer 2011
                                                                               You and your community



  Get a £250 grant                            £600k estate makeover
  with Re:Train                               The year-long £600,000 Improving the Appearance of our Estates
  Our Re:Train grants programme is            project has just been completed and the results are impressive:
  back – last year we helped over 100
  residents to access the training they                                                You can see more details of key projects in
  wanted. This time around we’ve got                                                   your area on pages 14 and 15.
  funding until March 2012 for another
                                               attracted 43 entries, with Leeds
                                               a                                       Unfortunately, space doesn’t allow us to list
  100 people.
                                               K
                                               Killingbeck and Fulmer Place, Bexhill   all the many events and projects up and
  If you’re currently unemployed, at risk      residents winning prizes.
                                               re                                      down the country and people who made
  of redundancy or wanting a career                                                    it all a big success, but thanks to all who
  change, then you can apply for up            involved, 10,300 bulbs distributed.
                                               in                                      participated – you
  to £250 towards training fees. Learn                                                 know who
  a language, update your computer                                                     you are!
                                               groups countrywide.
                                               g
  skills, complete a vocational course –
  it’s your choice!
  You must be a resident or supported
  by Affinity Sutton floating support
  services to apply. All grants will be
  paid directly to training providers.
  For details, visit
  www.affinitysutton.com, email
  guideline@affinitysutton.com or r
  call Guideline on 0300 100 0303.
                                 .




A sign of progress                                                                       GREEN
                                                                                         SUPERHEROES
Much of our signage has seen better times, so we’re
gradually replacing all our signs. We recently piloted                                   ARE GO!
projects at Turpington Lane and Bolton and the resident                                  A few months ago, we launched our
                                                                                         brand new Green Stories competition.
feedback we received from these will make sure that                                      We asked you to tell us how your
                                                                                         ordinary activities are leading to
our signs are clear, attractive and long-lasting.                                        extraordinary results, helping you to
                                                                                         save the planet and money too!
With over 55,000 homes in 100 local
                                                                                         There were lots of entries – thanks to
authorities, the project will take us about
                                                                                         all who submitted. Our shortlisted final
two years to complete.
                                                                                         five Green Superheroes are Jean
We’ll write to you when we’re installing                                                 Stonley, Christine Turner, Phil Ward,
signs in your neighbourhood.                                                             Robert Smith and Brian Wilson.
For more information, contact Hester                                                     They’ve all made films of their
Steedman Thake on 0300 100 0303                                                          experiences to inspire others and one
or visit www.affinitysutton.com/                                                          will win a trip to the Eden Project in
signage                                                                                  Cornwall.
                                                                                         The winner will be announced soon.
                                                                                         Meantime, take a look at the Fab Five’s
                                                                                         final films at www.affinitysutton.
                                                                                         com/greenstories



                                                                                                    Shine Summer 2011              7
            Feature




                                Making your
                                homes more
                                energy efficient
                                The first stage of our FutureFit energy efficiency
                                project is complete. We’ve worked on 102 homes
                                across the country to make them more energy
                                efficient, warmer, more comfortable and hopefully
                                bring down fuel bills.


Above: Insert caption



                                This stage of FutureFit installed different   We will be releasing a FutureFit report on
                                measures to typical types of property to      what retrofitting has meant for all involved
                                improve their efficiency, from insulation      in September.
                                and new ventilation systems to solar
                                                                              Now that the installation stage is complete,
                                panels. Homes from Plymouth to South
                                                                              the second phase of the project, called
                                Shields took part and will be monitored
                                                                              FutureFit Living, can get underway.
                                for a year to see how much energy these
                                                                              FutureFit Living will also be working with
                                works have saved. A major part of this
                                                                              typical types of property around the
                                project was to find out what it was like for
                                                                              country but instead of installing actual
                                the people living in these homes to have
                                                                              works will involve a year-long programme
                                the works done, since no other project like
                                                                              of energy advice designed to help
                                this has been carried out on this scale.
                                                                              customers reduce their energy bills.
                                “My home was quite draughty and we            This advice will be offered through the
“Running a bath cost us a       could even hear through to our neighbours     normal ways that we communicate to our
fortune and the hot water       upstairs,” says Miss Tubbritt from South      customers – from your annual gas safety
                                Shields. “Also running a bath cost us a       visit to repairs visits and mailouts. This is so
would run out half way
                                fortune and the hot water would run out       that anything we do doesn’t interfere with
through but the FutureFit       half way through but the FutureFit works      your daily life but complements contact
works have really helped        have really helped with this.”                you already have with us.
with this.”                     Mrs Hannah from Midhurst in Sussex says       With energy bills on the up and another
Miss Tubbritt, South Shields
                                that when she first heard about the works      cold winter forecast, it has become more
                                involved she was quite shocked, “I’d          important than ever for us to work to
                                assumed it would just be a recycling          improve the comfort of our homes and
                                project or something where we’d get a         make them more energy efficient.
                                water butt for the garden. But actually we
                                had quite a lot done to the house. The
                                workmen were very quick and a lovely
                                bunch so we weren’t disrupted too much.”


8           Shine Summer 2011
                                                           Feature




Above: Miss Tubbritt, South Sheilds




                                      Susie Ward, our Environmental and
                                      Sustainability Manager says: “Futurefit is
                                      an incredibly important project for Affinity
                                      Sutton, and now FutureFit Living will be too.
                                      They are helping us to understand how
                                      we can make a real difference to carbon
                                      emissions, and what the impact is on the
                                      people involved: from residents to staff
                                      to our contractor partners.”
                                      In the meantime if you would like any
                                      further information about the project
                                      please get in touch.




                                        If you are interested in
                                        taking part in FutureFit
                                        Living to save money
                                        on your fuel bills, get in
                                        touch with Akin Caine on
                                        0300 100 0303 or akin.
                                        caine@affinitysutton.com
                                        as soon as possible as
                                        spaces are limited!



                                                   Shine Summer 2011             9
        Your home



 Smoke                                     Electrical appliance fire safety
                                           Sadly there have been three house fires in our South region
 alarms                                    recently which were all started by faulty electrical appliances.
                                           Check out our list below to see whether your home is safe.
 save lives                                If you think something needs fixing or changing, don’t delay.
 You’re more than twice as likely to die   Make sure your plugs and                     Maintenance
 in a fire at home if you haven’t got a     sockets are safe. If they are
 smoke alarm. They’re cheap, easy to                                                      wires between the plug and the power
 get hold of and easy to fit, and many
                                           showing any of the signs
                                           below act now.                                 lead – change the plug properly, making
 fire and rescue services offer free fire                                                   sure wires are firmly in place.
 safety visit.
                                            that often blow or flickering lights are
 For details, contact your                                                                sockets are side-by-side on a bar) than
                                            all signs of loose wiring or other
 Fire Safety Officer                                                                       a block adaptor.
                                            electrical problems.
 at your local
 fire station.                                                                             to keep to one plug per socket.
                                            sticking out could come loose and debris
                                            could also get inside.                      Electrical appliances, especially ones that
                                                                                        run at high speeds, like washing machines,
                                            to overheating.                             should be serviced once a year by a
                                                                                        qualified electrician.
                                           Cables and leads
                                                                                        Fuses
                                            outer covering is in good condition.        To avoid overheating, always use the
                                                                                        right fuse. Check the manual or look
                                            where they could be tripped over, or near   for a sticker on the appliance: up to
                                            water, cookers or other sources of heat.    700 watts, use a 3 amp fuse; 700 --
                                                                                        1,000 watts, a 5 amp fuse; over

 GET                                        through without anyone noticing.
                                                                                        1,000 watts, a 13 amp fuse.

                                                                                        Dealing with an electrical fire
 COVERED                                   Appliances

                                            flowers on top of the TV or other
                                                                                        Pull the plug out, or switch off the power
                                                                                        at the fuse box if safe to do so. Sometimes
                                                                                        this can stop the fire immediately.
 It doesn’t bear thinking                   electrical appliance
 about, but fire, flood and                                                               Never use water on an electrical
                                            designed to be left on, like freezers       fire and don’t take any risks with
 theft do happen.                                                                       your safety – get out, stay out and
 All of us believe they’ll never happen                                                 call 999.
 to us and if they do we wish we’d been     any metallic parts or material for
 prepared, but by then it’s too late.       example silver foil.

 From as little as 84 pence per week,
 you can have the peace of mind of
 knowing that your belongings are
 insured against theft, fire and flood.
 Don’t delay give us a call for more
 details 0300 100 0303.




10      Shine Summer 2011
                                                                                                               Your home



Investigating illegal subletting.
The success story continues...
It is not often that you want to punch the air with satisfaction
at a job well done but just recently this happened because
of the success of our neighbourhood auditor team.

A concerned neighbour had telephoned            I’d like to thank the resident who reported it
our ‘housing fraud hotline’ and reported        to us. This is just one example from the 33
that she had seen a to-let sign up outside of   properties that the team got the keys back
the property. The resident had advertised it    for that were being illegally sublet.
with a local lettings agent with a higher
                                                If you suspect that a property is
weekly rent than we charged, and was
                                                being illegally sublet you can contact
making a profit.
                                                the Housing Fraud Hotline on
As part of their investigation into the case,   020 8285 4322 or by email
the auditors discovered that the resident       housing.fraud@affinitysutton.com
also owned a property nearby. We can
                                                We look forward to hearing from you!
only assume that the additional income she
received from renting out our property
went towards paying their mortgage –
not any longer.




                                                                                                 MOVING OUT?
  Gas safety                                                                                     PLEASE CLEAR OUT!
  – when 99%                                                                                     If you decide to end your tenancy
                                                                                                 with us, you need to give us four weeks

  isn’t good                                                                                     or one month’s written notice and leave
                                                                                                 your property in good condition.


  enough
                                                                                                 If we have to put things right or remove
                                                                                                 anything, there’ll be a charge, as
                                                                                                 clearing unwanted belongings, furniture,
  The law says we have to inspect                                                                carpets, underlay etc can be very
  all gas appliances once a year.                                                                expensive.
  Not allowing us to do this
  may put you at serious risk,
  is a breach of your tenancy                                     Percentage     Percentage
                                                                                                 THE UPS OF
  agreement and can lead to
  a court fine.
                                                                  compliant
                                                                  last edition
                                                                                 compliant
                                                                                 now
                                                                                                 DOWNSIZING
                                                 Affinity Sutton                                  Are you rattling around in your home?
  We have inspected 99% of                       (average                                        Bills too high and too much space to
                                                                  99.21%         99.61%
  appliances but please help us                  across the                                      look after?
  get to the magical 100%.                       Group)
                                                                                                 We can help you find a more suitable
                                                 Broomleigh       99.72%         99.90%
                                                                                                 home, assist with removals or refitting
                                                 Downland         99.75%         99.69%          carpets, as well as help in other ways.

                                                 William Sutton   98.69%         99.44%
                                                                                                 For more information, please contact
                                                                                                 the Voids and Lettings Team on
                                                                                                 0300 100 0303.


                                                                                                             Shine Summer 2011              11
          Your voice, your say




Look out for
these leaflets
We’ve produced two key leaflets
aimed at helping you to have a
say on local and national issues.

YOUR SAY, YOUR WAY provides opportunities
ranging from surveys and questionnaires to joining
local residents’ associations and becoming a
board member.
Whether you have a small amount of time and
want to get involved in issues that interest you as
an individual, or want to join other residents in
dealing with more strategic issues, there’s an
opportunity for you.
YOUR CHANCE TO LEARN contains details
of our new resident training programme. A total
of 15 courses ranging from communication and
presentation skills to food safety is on offer, some
of them leading to a nationally-recognised
qualification.
Courses will be run on a demand-led basis,
meaning that when enough residents in a
particular area register interest, the course
will take place in a local, accessible venue.


  Leaflets are available from our
  Resident Involvement Team on
  0300 100 0303 or by emailing
  involveme@affinitysutton.com




12        Shine Summer 2011
                                                                                               Your voice, your say



Our antisocial
behaviour champions
Each month, we recognise                       Victoria Rees, London. Victoria                  Julie Briden, London. This involved a
members of staff who have                      recently received an outstanding                 case in Lewisham where the perpetrator,
                                               achievement award from the Safer                 an alcoholic was responsible for noise
done outstanding work to                       Bromley Partnership for her work in              nuisance and intimidating behaviour.
stop antisocial behaviour                      reducing ASB in the Penge area. A special        He was bailed away from his address
(ASB). Here are some recent                    mention also goes to Jo King, who                in November 2010 after intimidating a
winners.                                       received a commendation at the same              neighbour, but bail conditions were due
                                               awards ceremony for her work.                    to be lifted on 16 February. Julie quickly
Tom Mulrennan, North Region.                                                                    established that it was a priority case,
Back in October 2010, Tom agreed to act        Sara Parrott, East Region. This was
                                                                                                obtained statements from the frightened
as a specialist ASB officer for the Yorkshire   for a case in Eastern Crescent, Chelmsford.
                                                                                                and fed-up witnesses and managed to get
neighbourhood. This area suffered from         The complainant visited the local office to
                                                                                                the case into court prior to the lifting of bail
high levels of ASB - Tom has dealt with        request rehousing, but Sara recognised it
                                                                                                conditions. The interim order is in place
over 60 cases in three months and the          as a case requiring urgent legal action.
                                                                                                until trial (for possession) and excludes him
Yorkshire ASB performance stats have           (The perpetrator had threatened to get a
                                                                                                from returning to his address.
improved since Tom took up this role.          gun and shoot the complainant.) Sarah
                                               prepared the witness statement and a day         Well done to all concerned!
                                               later an injunction with a power of arrest
                                               was obtained against the perpetrator.




CONTACT CENTRE HITS TARGETS
                                                                   Answered by             Abandoned                 Everything
                                                                   us within 30            (caller doesn’t wait      resolved by the
                                                                   seconds                 to be connected)          one phone call
                                                 Target            80% or more             5% or less                35% or more

                                                 Actual            80.68%                  3.86%                     35.68%
                                                 Within
                                                 target?



Here are our Contact Centre stats              Also we now have one central address for         We have one central address so that your
from April 2010 to March 2011.                 you to write to us at:                           post can be scanned onto our contact
                                                                                                system. This is called Contact Manager
The good news is that we’ve hit our            Maple House, 157 – 159 Masons Hill,
                                                                                                and helps us deal with your enquiries in a
targets for all of them.                       Bromley, Kent, BR2 9HY
                                                                                                better way and provides a history of
                                               It is really important that you only use this    correspondence between us and you.
You can call us Monday to Friday
                                               address as from this October we will no
from 8am to 8pm.                               longer be able to process mail sent to any
                                                                                                Don’t forget you can also contact us via
                                                                                                email at:
Landline and mobile calls cost the             of our other offices which will mean your
                                               letters go unanswered.                           customerservice@affinitysutton.com
same low rate.                                                                                  or on the phone on 0300 100 0303.




                                                                                                              Shine Summer 2011              13
          Regional round-up



Mayor joins Lewisham celebrations
Multi-million estate regeneration completes ahead of time
The Mayor of Lewisham Sir Steve Bullock        of new entry phone systems and privacy
joined residents at two events recently        gates.
to celebrate the successful regeneration
                                               Sir Steve Bullock, Mayor of Lewisham,
of Orchard Gardens and Woodville Close
                                               said: “Lewisham Council believes it is
in South East London.
                                               absolutely right and proper that residents
Amongst the improvements were                  should choose who improves the standard
102 new kitchens and as well as new            of their homes. Residents on the estate
energy efficient boilers, roof and wall         were responsible for initiating and leading
insulation and new double glazed               on the transfer process and the fact that
windows.                                       work has completed on the decent homes
                                               programme well ahead of schedule shows
In July 2008 more than 92% of tenants
                                               they were right to put their trust in Affinity
voted in favour of a stock transfer from
                                               Sutton as their new landlord.
Lewisham Council and chose Affinity
Sutton as their new landlord.                  “The work has been done to a high
                                               standard and I am delighted that many
The regeneration works, completed eight
                                               more residents in Lewisham are now
months early, also includes new paths,
                                               enjoying their new kitchens and bathrooms
fencing, planting, signs and external
                                               and will benefit from better insulation and
decorations. Security has also been
                                               warmer homes come the winter months.”
improved on the estate with the installation




  MAKING
  IT WORK                                      All go in St Quintin
                                               Residents raise £207 over tea St Quintin gets growing
  Thinking about going back
  to work but don’t know how                   At a recent afternoon tea get-together,         Residents at St Quintin Park, North
                                               St Quintin Park residents baked and sold        Kensington, asked us for help to develop a
  to get started?                              cakes, raising an impressive £207 for           kitchen garden. The good news is we
  We offer free information,                   charity. Special thanks go to Mrs Burton,       secured funds and the garden is now up
                                               Mrs Norris, Mrs Gallagher and Mrs               and running – or rather growing! Lots of
  advice and workshops to                      Chan-Sing for arranging the event, to the       vegetables have been planted and to
  help you build skills and gain               residents who took the time to make cakes       celebrate, a fun and well-attended event
  confidence. In the past year,                 and for everyone’s generosity in raising        was held in early June.
  we’ve helped over 750                        this impressive total.
                                                                                               Right Royal knees-up in
  residents to access training                                                                 Sutton
  and over 200 have gone on
                                                                                               The residents of Sutton estate in Islington
  to get jobs, with many others                                                                held a street party to celebrate the royal
  getting work placements or                                                                   wedding. It was very well-attended, with
  volunteering positions.                                                                      dishes made by residents, food and drink
                                                                                               donated by local shops and lots of fun and
  You could be next! For                                                                       games, complete with prizes. Thanks to
                                                                                               g
  more details, call Guideline                                                                 G
                                                                                               Gina Hagland, Loius Birtham, Warren
                                                                                               Levy and everyone else who helped out.
                                                                                               L
  on 0300 100 0303
  or email guideline@
  affinitysutton.com



14        Shine Summer 2011
                                                                                              Regional round-up


Big Lottery win for London estates                                                            STOPPING
Kemsing Close and Larkfield                     plants, installing bird boxes, environmental
                                               art, walks and talks, plus nature reserve
                                                                                              ANTISOCIAL
Close are about to benefit
from three years funding to
                                               visits.                                        BEHAVIOUR
improve their communal
spaces.
                                               The award funds the Natural Estates
                                               initiative, working in partnership with the
                                               London Wildlife Trust and Groundwork
                                                                                              IN ITS TRACKS
Funding was awarded by Natural England         and will make a major difference to            This inspiring story shows how working
as part of Access to Nature, funded by the     residents’ everyday lives. Thanks to all who   together can make a massive difference
Big Lottery Fund’s Changing Spaces             made this possible – and look out for more     when tackling antisocial behaviour (ASB).
programme. Plans include growing new           news soon.                                     There was a big problem with fly tipping
                                                                                              on The Groves estate in Penge. The
                                                                                              caretaker raised the issue with the
                                                                                              Neighbourhood Housing Officer (NHO)
  Game on for Priory School                                                                   and as fly tipping is a criminal offence, it
                                                                                              was reported to the Police.
  Work is underway at Priory School in Orpington                                              When residents then reported an increase
  on a state-of-the-art £1.68 million sports complex,                                         in suspicious activity involving drugs
  part-funded by us. Set to open in the autumn,                                               around a blind spot in the same area,
  facilities will include all-weather pitches,                                                NHO Victoria Rees met with the local
  extended training rooms, a training suite,                                                  Police Safer Neighbourhoods Team and
  sports hall and gym.                                                                        Bromley Council officers. It was decided in
                                                                                              consultation with residents that a gate to
                                                                                              block off this area would be most effective.
                                                                                              We funded and organised the work.

  Do you need to move                                                                         The improvement has been amazing: fly
                                                                                              tipping, drugs activity and trespassing
                                                                                              have now completely stopped. The saving
  for work?                                                                                   on the cost of removing dumped rubbish
                                                                                              will be around £2,500 a year, so the gate
  Are you struggling with                      A new initiative could change                  will even pay for itself before long.
  a long commute across                        everything. g15 London moves is                Wherever you are, you can do your bit
                                               helping social housing tenants to              too. If you’re suffering from ASB, or you’d
  London? Perhaps you’ve                       move to a different part of London             like to join us on estate inspections, please
  taken up a new job a long                    for work or training.                          contact your NHO on 0300 100 0303.
  way away, or your                                                                           If you see any suspicious or criminal
                                               You need to register your interest at
  employer has relocated.                      www.g15londonmoves.org.uk                      activity actually happening, call the
                                               and you can then search for homes              crimeline number: 0300 123 1212
  Or maybe you’d like to                                                                      or the Police on 101.
                                               online and bid for a new home.
  take up training or a job
  offer but are worried that                   Please note that this is still just a pilot
                                               scheme and does not guarantee you
  the journey is simply
                                               a new home.
  too far.




                          REMOVALS

                                                                                              Left to right: Caretaker John McDaniels, PCSO Julie Pope,
                                                                                              resident Mrs Yalloros, Estate Manager Terry Durling and
                                                                                              Environmental Officer Philip Thomas.



                                                                                                               Shine Summer 2011                      15
How to                                         Useful
contact us                                     numbers
Contact Centre                                 Repairs
0300 100 0303                                  01689 874 044
(8am to 8pm. Outside these hours you will be   0845 051 0152
directed to an emergency service number)       Gas repairs and servicing
Typetalk                                       0845 604 2521
18001 0300 100 0303                            National Grid (to report gas leaks)
Email                                          0800 111 999
customerservice@affinitysutton.com              Age UK
                                               0800 169 6565
 Write to us at                                Samaritans
 Maple House                                   08457 909 090
 157–159 Masons Hill                           NHS Direct
 Bromley                                       0845 4647
 Kent BR2 9HY
 (all correspondence)


Follow us at:
twitter.com/affinitysutton
facebook.com/affinitysuttonpage




For a translation please call
0300 100 0303


                                               We are committed to achieving equality
                                               of opportunity in every area of our
                                               work. We will work towards eliminating
                                               institutional practices that disadvantage
                                               minority groups, women and people with
                                               a disability.

                                               Shine is available in large print or CD
                                               upon request. To request a copy please
                                               telephone us on 0300 100 0303.

                                               Printed on paper from sustainable
                                               sources using vegetable-based inks.

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:31
posted:11/13/2011
language:English
pages:16