RESIDENTS’ MAGAZINE | ISSUE 6 | SUMMER 2011
Earn while you learn
Could you be our next
FutureFit project gathers pace
Making your homes more energy efﬁcient
All change on our website
Lots of stories from
Afﬁnity Sutton news
Satisfaction levels on the up
You and your community
Grants – could you apply?
Could you be the next apprentice?
A sign of progress
How new technology makes a difference 4 7
Annual gas safety tests
Illegal subletting – we’re cracking it
Your voice, your say
New resident involvement leaﬂets
News from your area
Our antisocial behaviour champions
Page 14/15 8 10
We have just made lots of changes In the last issue we told you all about
to our website based on your how we are improving our green spaces.
feedback. We have improved our This project is now complete and, with
online services so now it’s even your help, we have achieved some
easier for you to log your repair fantastic results. On the green theme check
or request a call back and very out our FutureFit special feature.
soon you will be able to view your
Finally why not enter our ‘Big Picture’
rent account online. We have also
photography competition with a chance
launched our ‘Get Connected’
to win over £500 of photographic
campaign which will help you gain
equipment. The theme is ‘summer time’
access to recycled computers, free
so with the school holidays just around
training and much more – the
the corner this is an ideal time to get
ﬂyer inside gives you all the details.
snapping. Good luck!
Shine This is a jam packed issue with lots of
Helping people put down roots Your feedback is important to us,
information. We have launched our very
Shine is published in consultation with Afﬁnity so why not send an email to
own apprentice programme giving you the
Sutton residents comms@afﬁnitysutton.com
opportunity to work for us, get some
Afﬁnity Sutton and tell us what you think of Shine.
Communications, Level 6, 6 More London Place, training and work towards nationally
Tooley Street, London, SE1 2DA recognised qualiﬁcations. We are also Louise Bloxham
Email introducing a new grant for small Marketing Manager
businesses, which could give you ﬁnancial
Telephone help and advice if you are thinking of
0300 100 0303
setting up on your own.
Every effort has been made to make sure
the information in this magazine is accurate
and all information is believed to be correct
at the time of print, however, change may
have occurred after publication. Shine Summer 2011 3
Afﬁnity Sutton news
You may have noticed a Local information
few improvements to our Most of you said you would like
website recently, based more locally relevant information
on your feedback. online. That’s why we’ve introduced
our new ‘In your area’ section
With the new Toolbox on the homepage, so that you can view information
it’s easy to request callbacks and update on community events and news,
personal information. Repairs reporting is initiatives (including training
also much easier, as the Toolbox lets you and employment activities) and
use pictures to pinpoint the problem. Plus contact details.
very soon you’ll be able to view your
account balance and statement online Emily Day, our Digital Marketing
via a secure log-in, along with details Executive said: “There’s a lot going Helping you to get
of payments and charges for the last year. on online at the minute, which is
very exciting. But we know there’s still connected
We’ve also made existing online services plenty we can do to improve how we Being online needn’t cost the earth.
– such as reporting antisocial behaviour communicate with you digitally. With our new Get Connected
and signing up for email and SMS alerts – campaign, you’ll have access to
easier to ﬁnd. And if you’re a fan of Twitter So if you have any comments or would
recycled computers from £95, as well
and Facebook, why not follow like to take part in future research about
as software and training. For details,
us or become a fan? what we offer online, please email me:
see the ﬂyer with this issue of Shine.
SHINE AWARDS – Changes to our structure
WHO SHINES IN
In 2009 we simpliﬁed the way
YOUR COMMUNITY? the Group operates by bringing involvement at the strategic level through
together all our staff and
tog the creation of Regional Scrutiny Boards
We couldn’t do what we se
services into a single structure. and a National Residents’ Council, as
do without your help, Th
The next stage is to amalgamate well as places for residents on the
but some residents are the three housing associations Afﬁnity Sutton Homes Board.
within the Afﬁnity Sutton Group.
particularly special. During the consultation we received
We sent you our leaﬂet Simplifying our feedback from residents with 67% being
They’re the ones who are always
organisation - tell us what you
org either in favour or supportive of the
helping out at community events,
think and you may have contributed to
or coming up with great ideas, or
the consultation process.
simply being really good neighbours. The next stage
The consultation outlined that by of the process
Help us decide and give us your
simplifying our structure we will be able to:
sim is to ask the
nominations. See the leaﬂet enclosed
with this edition of Shine for how
to vote on the
to enter. o
organisation, which focuses on one set
of priorities which are shaped by
the next issue
of Shine we
service improvements more quickly. able to
conﬁrm if this
savings to put back into improving
s has all been
services and investing in our homes and completed.
4 Shine Summer 2011
Afﬁnity Sutton news
Get snap happy! We’re working
a summer’s sunset to an abstract shot
Big Picture is our new
of an ice cream! We’ll also be In last Summer’s edition of Shine
photography competition we told you how we’d worked
running free photography courses
and it’s open to all Afﬁnity over the summer, so if you’re interested hard to increase overall customer
Sutton residents. give us a call on 0300 100 0303. satisfaction levels to 77.2%.
If you like photography and fancy your For further details, read our ﬂyer inside We have not stood still. In May we
chances at winning a top-notch Nikon or go to www.afﬁnitysutton.com/ launched our ‘A marriage made in
D3100 camera with starter kit and digital big-picture – there’s also a link to our heaven’ campaign, encouraging our
photography book worth over £500 for Facebook page showcasing the entries staff to do their best to deliver our
the ﬁrst prize and two runner up prizes plus top tips. The competition deadline is promises and commitments to you.
of £50 Jessops vouchers, get yourself in 30 September 2011, Our latest survey results published
the picture! so get clicking! in June show that satisfaction rose to
We want to see your visual interpretations 80%. While that’s good, there’s still
of ‘summer time’ – so anything from lots of room for improvement. For
example, you told us we need to keep
you better informed on the progress
of complaints, how we’re handling
anti-social behaviour, and when
we can’t complete a repair on time.
So we’ll be looking to improve our
N performance even more from now on.
in brief Housing heroes
awards TARGET HIT FOR
Our Improving Futures Team
has been shortlisted for
‘Support Team of the Year’ Good news – we’ve met the
BITC Awards for at Inside Housing magazine’s government’s Decent Homes
Excellence 2011: ‘Housing Heroes’ awards. target by the deadline of
December 31, 2010.
Winner! Congratulations to them –
more details in the next issue! To get there, we have carried out work
Following our recent Big Tick
to more than 21,000 homes over the last
award – we are delighted to
six years – including upgrading roofs,
have won the BITC Award. This Help improve kitchens, bathrooms, heating and electrics
recognises the positive difference
our work makes in changing lives our rent collection to many of our residents’ homes. We
invested over £100m from our own
and helping communities to thrive. We’re looking for residents to funds as there was no government
tell us how we could improve subsidy available.
And the gold the way we collect rents together
medal goes to... with our methods of payment A great deal of planning and work was
and so on. required to carry out a project of this size,
We have won a Gold Medal (ﬁve particularly from our Planned Investment
consecutive Golds) award in the We’d love to hear your thoughts – just Team and our major works contractors,
prestigious RoSPA Occupational Health call Martin Buck on 0300 100 Keepmoat, Apollo, Osborne, BSW, AFR,
and Safety Awards 2011, in recognition 0303 or email customerservice@ Swale and Dorwin.
of our commitment to continuous afﬁnitysutton.com
improvement in accident and ill health But the work doesn’t stop there as year
prevention. Big thanks to all our staff on year we’ll be working hard to make
who have played a part in this great sure that we maintain homes to the
achievement. Decent Homes Standard.
Shine Summer 2011 5
You and your community
Could you be the next apprentice?
We’re developing a new
launching later this year.
No, not like the one on TV
– there will be more than
one winner with ours!
It’s your chance to gain real workplace
experience in a leading national housing
association, working alongside Afﬁnity
You’ll also get training (usually on day-
release) to work towards nationally-
Traditionally, apprenticeships were for There will be a limited number of So if you’re interested, don’t wait – call
school leavers, but we’re opening them up 12 month opportunities around the country 0300 100 0303 and ask for the
to all age groups – perfect if you’re looking and we’re expecting ﬁerce competition GuideLine Team or email guideline@
to change career. for places. afﬁnitysutton.com
Do you have a good idea for a
small business but need some
ﬁnancial help to get started? Then
our brand new Business Start-Up
Grant Programme is for you – with
up to £1,000 per business on offer.
You just need to be a current Afﬁnity Sutton
resident or supported by our services.
You’ll also have to provide a business plan.
If you’re not quite ready to start your
business and need help to develop your
idea, we can help with that too. We have
We have grants available from £300 up to £5,000 to help improve your community. If experienced entrepreneurs who can
you’ve got a great community idea get in touch and we will see if we can bring it to life. provide training and networking
HOW TO APPLY
To apply, download an application form at: www.afﬁnitysutton.com/ccf or For details, call Poppy Maddocks on
email afﬁnitysuttonfund@capitalcf.org.uk or call the Capital Community 0300 100 0303 or email poppy.
Foundation on 020 7582 5117 . maddocks@afﬁnitysutton.com
6 Shine Summer 2011
You and your community
Get a £250 grant £600k estate makeover
with Re:Train The year-long £600,000 Improving the Appearance of our Estates
Our Re:Train grants programme is project has just been completed and the results are impressive:
back – last year we helped over 100
residents to access the training they You can see more details of key projects in
wanted. This time around we’ve got your area on pages 14 and 15.
funding until March 2012 for another
attracted 43 entries, with Leeds
a Unfortunately, space doesn’t allow us to list
Killingbeck and Fulmer Place, Bexhill all the many events and projects up and
If you’re currently unemployed, at risk residents winning prizes.
re down the country and people who made
of redundancy or wanting a career it all a big success, but thanks to all who
change, then you can apply for up involved, 10,300 bulbs distributed.
in participated – you
to £250 towards training fees. Learn know who
a language, update your computer you are!
skills, complete a vocational course –
it’s your choice!
You must be a resident or supported
by Afﬁnity Sutton ﬂoating support
services to apply. All grants will be
paid directly to training providers.
For details, visit
guideline@afﬁnitysutton.com or r
call Guideline on 0300 100 0303.
A sign of progress GREEN
Much of our signage has seen better times, so we’re
gradually replacing all our signs. We recently piloted ARE GO!
projects at Turpington Lane and Bolton and the resident A few months ago, we launched our
brand new Green Stories competition.
feedback we received from these will make sure that We asked you to tell us how your
ordinary activities are leading to
our signs are clear, attractive and long-lasting. extraordinary results, helping you to
save the planet and money too!
With over 55,000 homes in 100 local
There were lots of entries – thanks to
authorities, the project will take us about
all who submitted. Our shortlisted ﬁnal
two years to complete.
ﬁve Green Superheroes are Jean
We’ll write to you when we’re installing Stonley, Christine Turner, Phil Ward,
signs in your neighbourhood. Robert Smith and Brian Wilson.
For more information, contact Hester They’ve all made ﬁlms of their
Steedman Thake on 0300 100 0303 experiences to inspire others and one
or visit www.afﬁnitysutton.com/ will win a trip to the Eden Project in
The winner will be announced soon.
Meantime, take a look at the Fab Five’s
ﬁnal ﬁlms at www.afﬁnitysutton.
Shine Summer 2011 7
The ﬁrst stage of our FutureFit energy efﬁciency
project is complete. We’ve worked on 102 homes
across the country to make them more energy
efﬁcient, warmer, more comfortable and hopefully
bring down fuel bills.
Above: Insert caption
This stage of FutureFit installed different We will be releasing a FutureFit report on
measures to typical types of property to what retroﬁtting has meant for all involved
improve their efﬁciency, from insulation in September.
and new ventilation systems to solar
Now that the installation stage is complete,
panels. Homes from Plymouth to South
the second phase of the project, called
Shields took part and will be monitored
FutureFit Living, can get underway.
for a year to see how much energy these
FutureFit Living will also be working with
works have saved. A major part of this
typical types of property around the
project was to ﬁnd out what it was like for
country but instead of installing actual
the people living in these homes to have
works will involve a year-long programme
the works done, since no other project like
of energy advice designed to help
this has been carried out on this scale.
customers reduce their energy bills.
“My home was quite draughty and we This advice will be offered through the
“Running a bath cost us a could even hear through to our neighbours normal ways that we communicate to our
fortune and the hot water upstairs,” says Miss Tubbritt from South customers – from your annual gas safety
Shields. “Also running a bath cost us a visit to repairs visits and mailouts. This is so
would run out half way
fortune and the hot water would run out that anything we do doesn’t interfere with
through but the FutureFit half way through but the FutureFit works your daily life but complements contact
works have really helped have really helped with this.” you already have with us.
with this.” Mrs Hannah from Midhurst in Sussex says With energy bills on the up and another
Miss Tubbritt, South Shields
that when she ﬁrst heard about the works cold winter forecast, it has become more
involved she was quite shocked, “I’d important than ever for us to work to
assumed it would just be a recycling improve the comfort of our homes and
project or something where we’d get a make them more energy efﬁcient.
water butt for the garden. But actually we
had quite a lot done to the house. The
workmen were very quick and a lovely
bunch so we weren’t disrupted too much.”
8 Shine Summer 2011
Above: Miss Tubbritt, South Sheilds
Susie Ward, our Environmental and
Sustainability Manager says: “Futureﬁt is
an incredibly important project for Afﬁnity
Sutton, and now FutureFit Living will be too.
They are helping us to understand how
we can make a real difference to carbon
emissions, and what the impact is on the
people involved: from residents to staff
to our contractor partners.”
In the meantime if you would like any
further information about the project
please get in touch.
If you are interested in
taking part in FutureFit
Living to save money
on your fuel bills, get in
touch with Akin Caine on
0300 100 0303 or akin.
as soon as possible as
spaces are limited!
Shine Summer 2011 9
Smoke Electrical appliance ﬁre safety
Sadly there have been three house ﬁres in our South region
alarms recently which were all started by faulty electrical appliances.
Check out our list below to see whether your home is safe.
save lives If you think something needs ﬁxing or changing, don’t delay.
You’re more than twice as likely to die Make sure your plugs and Maintenance
in a ﬁre at home if you haven’t got a sockets are safe. If they are
smoke alarm. They’re cheap, easy to wires between the plug and the power
get hold of and easy to ﬁt, and many
showing any of the signs
below act now. lead – change the plug properly, making
ﬁre and rescue services offer free ﬁre sure wires are ﬁrmly in place.
that often blow or ﬂickering lights are
For details, contact your sockets are side-by-side on a bar) than
all signs of loose wiring or other
Fire Safety Ofﬁcer a block adaptor.
at your local
ﬁre station. to keep to one plug per socket.
sticking out could come loose and debris
could also get inside. Electrical appliances, especially ones that
run at high speeds, like washing machines,
to overheating. should be serviced once a year by a
Cables and leads
outer covering is in good condition. To avoid overheating, always use the
right fuse. Check the manual or look
where they could be tripped over, or near for a sticker on the appliance: up to
water, cookers or other sources of heat. 700 watts, use a 3 amp fuse; 700 --
1,000 watts, a 5 amp fuse; over
GET through without anyone noticing.
1,000 watts, a 13 amp fuse.
Dealing with an electrical ﬁre
ﬂowers on top of the TV or other
Pull the plug out, or switch off the power
at the fuse box if safe to do so. Sometimes
this can stop the ﬁre immediately.
It doesn’t bear thinking electrical appliance
about, but ﬁre, ﬂood and Never use water on an electrical
designed to be left on, like freezers ﬁre and don’t take any risks with
theft do happen. your safety – get out, stay out and
All of us believe they’ll never happen call 999.
to us and if they do we wish we’d been any metallic parts or material for
prepared, but by then it’s too late. example silver foil.
From as little as 84 pence per week,
you can have the peace of mind of
knowing that your belongings are
insured against theft, ﬁre and ﬂood.
Don’t delay give us a call for more
details 0300 100 0303.
10 Shine Summer 2011
Investigating illegal subletting.
The success story continues...
It is not often that you want to punch the air with satisfaction
at a job well done but just recently this happened because
of the success of our neighbourhood auditor team.
A concerned neighbour had telephoned I’d like to thank the resident who reported it
our ‘housing fraud hotline’ and reported to us. This is just one example from the 33
that she had seen a to-let sign up outside of properties that the team got the keys back
the property. The resident had advertised it for that were being illegally sublet.
with a local lettings agent with a higher
If you suspect that a property is
weekly rent than we charged, and was
being illegally sublet you can contact
making a proﬁt.
the Housing Fraud Hotline on
As part of their investigation into the case, 020 8285 4322 or by email
the auditors discovered that the resident housing.fraud@afﬁnitysutton.com
also owned a property nearby. We can
We look forward to hearing from you!
only assume that the additional income she
received from renting out our property
went towards paying their mortgage –
not any longer.
Gas safety PLEASE CLEAR OUT!
– when 99% If you decide to end your tenancy
with us, you need to give us four weeks
isn’t good or one month’s written notice and leave
your property in good condition.
If we have to put things right or remove
anything, there’ll be a charge, as
clearing unwanted belongings, furniture,
The law says we have to inspect carpets, underlay etc can be very
all gas appliances once a year. expensive.
Not allowing us to do this
may put you at serious risk,
is a breach of your tenancy Percentage Percentage
THE UPS OF
agreement and can lead to
a court ﬁne.
Afﬁnity Sutton Are you rattling around in your home?
We have inspected 99% of (average Bills too high and too much space to
appliances but please help us across the look after?
get to the magical 100%. Group)
We can help you ﬁnd a more suitable
Broomleigh 99.72% 99.90%
home, assist with removals or reﬁtting
Downland 99.75% 99.69% carpets, as well as help in other ways.
William Sutton 98.69% 99.44%
For more information, please contact
the Voids and Lettings Team on
0300 100 0303.
Shine Summer 2011 11
Your voice, your say
Look out for
We’ve produced two key leaﬂets
aimed at helping you to have a
say on local and national issues.
YOUR SAY, YOUR WAY provides opportunities
ranging from surveys and questionnaires to joining
local residents’ associations and becoming a
Whether you have a small amount of time and
want to get involved in issues that interest you as
an individual, or want to join other residents in
dealing with more strategic issues, there’s an
opportunity for you.
YOUR CHANCE TO LEARN contains details
of our new resident training programme. A total
of 15 courses ranging from communication and
presentation skills to food safety is on offer, some
of them leading to a nationally-recognised
Courses will be run on a demand-led basis,
meaning that when enough residents in a
particular area register interest, the course
will take place in a local, accessible venue.
Leaﬂets are available from our
Resident Involvement Team on
0300 100 0303 or by emailing
12 Shine Summer 2011
Your voice, your say
Each month, we recognise Victoria Rees, London. Victoria Julie Briden, London. This involved a
members of staff who have recently received an outstanding case in Lewisham where the perpetrator,
achievement award from the Safer an alcoholic was responsible for noise
done outstanding work to Bromley Partnership for her work in nuisance and intimidating behaviour.
stop antisocial behaviour reducing ASB in the Penge area. A special He was bailed away from his address
(ASB). Here are some recent mention also goes to Jo King, who in November 2010 after intimidating a
winners. received a commendation at the same neighbour, but bail conditions were due
awards ceremony for her work. to be lifted on 16 February. Julie quickly
Tom Mulrennan, North Region. established that it was a priority case,
Back in October 2010, Tom agreed to act Sara Parrott, East Region. This was
obtained statements from the frightened
as a specialist ASB ofﬁcer for the Yorkshire for a case in Eastern Crescent, Chelmsford.
and fed-up witnesses and managed to get
neighbourhood. This area suffered from The complainant visited the local ofﬁce to
the case into court prior to the lifting of bail
high levels of ASB - Tom has dealt with request rehousing, but Sara recognised it
conditions. The interim order is in place
over 60 cases in three months and the as a case requiring urgent legal action.
until trial (for possession) and excludes him
Yorkshire ASB performance stats have (The perpetrator had threatened to get a
from returning to his address.
improved since Tom took up this role. gun and shoot the complainant.) Sarah
prepared the witness statement and a day Well done to all concerned!
later an injunction with a power of arrest
was obtained against the perpetrator.
CONTACT CENTRE HITS TARGETS
Answered by Abandoned Everything
us within 30 (caller doesn’t wait resolved by the
seconds to be connected) one phone call
Target 80% or more 5% or less 35% or more
Actual 80.68% 3.86% 35.68%
Here are our Contact Centre stats Also we now have one central address for We have one central address so that your
from April 2010 to March 2011. you to write to us at: post can be scanned onto our contact
system. This is called Contact Manager
The good news is that we’ve hit our Maple House, 157 – 159 Masons Hill,
and helps us deal with your enquiries in a
targets for all of them. Bromley, Kent, BR2 9HY
better way and provides a history of
It is really important that you only use this correspondence between us and you.
You can call us Monday to Friday
address as from this October we will no
from 8am to 8pm. longer be able to process mail sent to any
Don’t forget you can also contact us via
Landline and mobile calls cost the of our other ofﬁces which will mean your
letters go unanswered. customerservice@afﬁnitysutton.com
same low rate. or on the phone on 0300 100 0303.
Shine Summer 2011 13
Mayor joins Lewisham celebrations
Multi-million estate regeneration completes ahead of time
The Mayor of Lewisham Sir Steve Bullock of new entry phone systems and privacy
joined residents at two events recently gates.
to celebrate the successful regeneration
Sir Steve Bullock, Mayor of Lewisham,
of Orchard Gardens and Woodville Close
said: “Lewisham Council believes it is
in South East London.
absolutely right and proper that residents
Amongst the improvements were should choose who improves the standard
102 new kitchens and as well as new of their homes. Residents on the estate
energy efﬁcient boilers, roof and wall were responsible for initiating and leading
insulation and new double glazed on the transfer process and the fact that
windows. work has completed on the decent homes
programme well ahead of schedule shows
In July 2008 more than 92% of tenants
they were right to put their trust in Afﬁnity
voted in favour of a stock transfer from
Sutton as their new landlord.
Lewisham Council and chose Afﬁnity
Sutton as their new landlord. “The work has been done to a high
standard and I am delighted that many
The regeneration works, completed eight
more residents in Lewisham are now
months early, also includes new paths,
enjoying their new kitchens and bathrooms
fencing, planting, signs and external
and will beneﬁt from better insulation and
decorations. Security has also been
warmer homes come the winter months.”
improved on the estate with the installation
IT WORK All go in St Quintin
Residents raise £207 over tea St Quintin gets growing
Thinking about going back
to work but don’t know how At a recent afternoon tea get-together, Residents at St Quintin Park, North
St Quintin Park residents baked and sold Kensington, asked us for help to develop a
to get started? cakes, raising an impressive £207 for kitchen garden. The good news is we
We offer free information, charity. Special thanks go to Mrs Burton, secured funds and the garden is now up
Mrs Norris, Mrs Gallagher and Mrs and running – or rather growing! Lots of
advice and workshops to Chan-Sing for arranging the event, to the vegetables have been planted and to
help you build skills and gain residents who took the time to make cakes celebrate, a fun and well-attended event
conﬁdence. In the past year, and for everyone’s generosity in raising was held in early June.
we’ve helped over 750 this impressive total.
Right Royal knees-up in
residents to access training Sutton
and over 200 have gone on
The residents of Sutton estate in Islington
to get jobs, with many others held a street party to celebrate the royal
getting work placements or wedding. It was very well-attended, with
volunteering positions. dishes made by residents, food and drink
donated by local shops and lots of fun and
You could be next! For games, complete with prizes. Thanks to
more details, call Guideline G
Gina Hagland, Loius Birtham, Warren
Levy and everyone else who helped out.
on 0300 100 0303
or email guideline@
14 Shine Summer 2011
Big Lottery win for London estates STOPPING
Kemsing Close and Larkﬁeld plants, installing bird boxes, environmental
art, walks and talks, plus nature reserve
Close are about to beneﬁt
from three years funding to
improve their communal
The award funds the Natural Estates
initiative, working in partnership with the
London Wildlife Trust and Groundwork
IN ITS TRACKS
Funding was awarded by Natural England and will make a major difference to This inspiring story shows how working
as part of Access to Nature, funded by the residents’ everyday lives. Thanks to all who together can make a massive difference
Big Lottery Fund’s Changing Spaces made this possible – and look out for more when tackling antisocial behaviour (ASB).
programme. Plans include growing new news soon. There was a big problem with ﬂy tipping
on The Groves estate in Penge. The
caretaker raised the issue with the
Neighbourhood Housing Ofﬁcer (NHO)
Game on for Priory School and as ﬂy tipping is a criminal offence, it
was reported to the Police.
Work is underway at Priory School in Orpington When residents then reported an increase
on a state-of-the-art £1.68 million sports complex, in suspicious activity involving drugs
part-funded by us. Set to open in the autumn, around a blind spot in the same area,
facilities will include all-weather pitches, NHO Victoria Rees met with the local
extended training rooms, a training suite, Police Safer Neighbourhoods Team and
sports hall and gym. Bromley Council ofﬁcers. It was decided in
consultation with residents that a gate to
block off this area would be most effective.
We funded and organised the work.
Do you need to move The improvement has been amazing: ﬂy
tipping, drugs activity and trespassing
have now completely stopped. The saving
for work? on the cost of removing dumped rubbish
will be around £2,500 a year, so the gate
Are you struggling with A new initiative could change will even pay for itself before long.
a long commute across everything. g15 London moves is Wherever you are, you can do your bit
helping social housing tenants to too. If you’re suffering from ASB, or you’d
London? Perhaps you’ve move to a different part of London like to join us on estate inspections, please
taken up a new job a long for work or training. contact your NHO on 0300 100 0303.
way away, or your If you see any suspicious or criminal
You need to register your interest at
employer has relocated. www.g15londonmoves.org.uk activity actually happening, call the
and you can then search for homes crimeline number: 0300 123 1212
Or maybe you’d like to or the Police on 101.
online and bid for a new home.
take up training or a job
offer but are worried that Please note that this is still just a pilot
scheme and does not guarantee you
the journey is simply
a new home.
Left to right: Caretaker John McDaniels, PCSO Julie Pope,
resident Mrs Yalloros, Estate Manager Terry Durling and
Environmental Ofﬁcer Philip Thomas.
Shine Summer 2011 15
How to Useful
contact us numbers
Contact Centre Repairs
0300 100 0303 01689 874 044
(8am to 8pm. Outside these hours you will be 0845 051 0152
directed to an emergency service number) Gas repairs and servicing
Typetalk 0845 604 2521
18001 0300 100 0303 National Grid (to report gas leaks)
Email 0800 111 999
customerservice@afﬁnitysutton.com Age UK
0800 169 6565
Write to us at Samaritans
Maple House 08457 909 090
157–159 Masons Hill NHS Direct
Bromley 0845 4647
Kent BR2 9HY
Follow us at:
For a translation please call
0300 100 0303
We are committed to achieving equality
of opportunity in every area of our
work. We will work towards eliminating
institutional practices that disadvantage
minority groups, women and people with
Shine is available in large print or CD
upon request. To request a copy please
telephone us on 0300 100 0303.
Printed on paper from sustainable
sources using vegetable-based inks.