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					NHS PATIENT SURVEY PROGRAMME
EMERGENCY DEPARTMENT SURVEY 2004/2005

The Healthcare Commission

The Healthcare Commission exists to promote improvement in the quality of NHS and independent healthcare
across England and Wales. It is a new organisation, which started work on April 1st 2004. The Healthcare
Commission’s full name is the Commission for Healthcare Audit and Inspection.

The Healthcare Commission was created under the Health and Social Care (Community Health and Standards) Act
2003. The organisation has a range of new functions and takes over some responsibilities from other commissions.

ireplaces the work of the Commission for Health Improvement (CHI), which closed on March 31st 2004
itakes over the private and voluntary healthcare functions of the National Care Standards
Commission, which also ceased to exist on 31st March 2004
ipicks up the elements of the Audit Commission’s work which relate to efficiency, effectiveness and economy of
healthcare
In taking over the functions of CHI, the Healthcare Commission now has responsibility for the programme of national
patient surveys initiated by CHI.

2004/2005 Patient surveys

Asking patients what they think about the care and treatment they have received is an important step towards
improving the quality of care, and to ensuring that local health services are meeting patients’ needs. A useful way of
doing this is by carrying out surveys of patients who have recently used the health service.

The Healthcare Commission has carried out seven national patient surveys in 2004. Surveys published in summer
2004 asked patients across England about their experiences of hospital inpatient care for adults, services for children
and young people, ambulance services, mental health services and primary care services. In autumn 2004, two
surveys asked patients about their experience of accident and emergency departments and of outpatient services.

The accident and emergency survey 2004 asked about patients’ recent experience of emergency care. The survey
involved 153 acute and specialist NHS trusts, and responses were received from more than 55,000 patients. The first
accident and emergency survey was conducted by CHI in 2003.

The results of this survey will be included in the 2005 NHS performance ratings.
NHS PATIENT SURVEY PROGRAMME
EMERGENCY DEPARTMENT SURVEY 2004/2005
Interpreting the tables

The results are presented in this format to allow trusts and others access to the detailed results. Charts for individual
trusts are also available on the Healthcare Commission website:

http://www.healthcarecommission.org.uk/PatientSurveyAandE2004

There are 10 tables, one for each section of the questionnaire.

Each table has the results for:

iEngland
itrust clusters (i.e. groups of similar trusts)
iindividual trusts

For each question, the tables show the percentage of patients choosing each response option, alongside the total
number of specific responses and number of missing or unclear responses for each question. Unclear responses are
those whereby trust performance is not evaluated, such as the "don't know/can't remember" responses.
As there are a number of filter questions, whereby patients are instructed to skip certain questions or sections, a
number of questions have not been answered by all responders. This is indicated in brackets in the question
headings.

Where the question base for an individual trust is less than 30 patients the percentages for that trust are not shown.
This is indicated by a dash (-) in the tables.

The results in the tables represent the average for all NHS trusts in England that participated in this survey. The
responses from each trust have an equal influence over the England average, regardless of differences in response

The proportion of responses to each response option for each individual question was calculated for each trust. The
overall England average for a given response was then calculated as an average of all the trusts’ proportions.

The only exceptions to this approach were in the figures for the demographics (for example age, sex and ethnic
group). These are given as simple percentages, as it is more appropriate to present the real percentages of sampled
patients and respondents, rather than average figures.

Comparing results

Caution is needed when comparing results:
ithe results in these tables are not weighted to take account of variation in age and sex of respondents between
trusts
ipart of the variation between trusts will be a result of random variation, and this will be greater where the number
of respondents is lower.
Further information

Full details of the survey methodology can be found at:

http://www.nhssurveys.org/docs/Emergency_Guidance2005_V3.pdf

More information on the NHS Patient Survey Programme is available on the NHS Surveys Advice Centre website:

http://www.nhssurveys.org/

The questionnaire and scores given to each response can be found at:

http://www.healthcarecommission.org.uk/PatientSurveyAandE2004

The 2003 accident and emergency survey results can be found at:

http://www.healthcarecommission.org.uk/PatientSurveyAandE2003

More information on the 2004/2005 NHS performance ratings is available on the Healthcare Commission website:

http://www.healthcarecommission.org.uk/
Emergency Department Questionnaire 2004


Waiting

                                                                       3. How long did you wait before you first spoke to a nurse or doctor? (All)

                                                                                                                    Number of Don't know
                                                                    0 to 15    16 to 30    31 to 60    More than       total                  Missing
                                                                                                                                / can't
                                                                    minutes    minutes     minutes     60 minutes    specific                responses
                                                                                                                              remember
                                                                                                                    responses
Code                                                                  %           %            %           %             n         n                 n

                                                        SHA
ENG ENGLAND                                             Code          47          29          14           10         52465        1926         948


       SMALL ACUTE                                                    46          28          14           12         12011         453         207
RCF    Airedale NHS Trust                                Q12          59          30          8            3           358           6           6
RFF    Barnsley District General Hospital NHS Trust      Q23          51          31          11           6           354           17          5
RC1    Bedford Hospitals NHS Trust                       Q02          37          24          19           19          324           11          8
RJF    Burton Hospitals NHS Trust                        Q26          36          22          21           21          359           18          7
RN7    Dartford and Gravesham NHS Trust                  Q18          53          27          13           7           335           14          16
RC3    Ealing Hospital NHS Trust                         Q04          50          34          8            8           249           8           5
RJN    East Cheshire NHS Trust                           Q15          36          29          20           15          421           21          4
RA4    East Somerset NHS Trust                           Q22          58          25          10           7           473           17          6
RLT    George Eliot Hospital NHS Trust                   Q28          33          25          18           24          341           17          8
RJH    Good Hope Hospital NHS Trust                      Q27          43          29          16           11          334           11          5
RCD    Harrogate Health Care NHS Trust                   Q11          53          28          12           7           396           16          9
RLQ    Hereford Hospitals NHS Trust                      Q28          45          26          14           15          391           12          2
RQQ    Hinchingbrooke Health Care NHS Trust              Q01          42          28          19           11          396           19          5
RQX    Homerton University Hospital NHS Trust            Q06          42          34          16           8           248           9           4
RR2    Isle Of Wight Healthcare NHS Trust                Q17          57          30          10           4           344           4           5
RNQ    Kettering General Hospital NHS Trust              Q25          51          28          15           5           346           11          2
RCX    Kings Lynn and Wisbech Hospitals NHS Trust        Q01          45          32          14           10          431           11          2
RJD    Mid Staffordshire General Hospitals NHS Trust     Q26          33          21          16           30          397           15          6
RD8    Milton Keynes General Hospital NHS Trust          Q16          32          29          19           20          346           23          8
RBZ    Northern Devon Healthcare NHS Trust               Q21          63          24          8            5           409           20          17
RGZ    Queen Mary's Sidcup NHS Trust                     Q07          38          27          18           18          317           7           4
RPR    Royal West Sussex NHS Trust                       Q19          65          27          6            3           340           14          5
RNZ    Salisbury Health Care NHS Trust                   Q20          52          29          14           5           459           23          6
RE9    South Tyneside Health Care NHS Trust              Q09          53          27          12           8           347           13          6
RJC    South Warwickshire General Hospitals NHS Trust    Q28          36          35          16           13          385           16          5
RMP    Tameside and Glossop Acute Services NHS Trust     Q14          44          30          15           11          338           14          9
RBT    The Mid Cheshire Hospitals NHS Trust              Q15          32          20          19           29          330           14          8
RM4    Trafford Healthcare NHS Trust                     Q14          58          27          11           4           314           6           3
RBD
 RF    West Dorset General Hospitals NHS Trust           Q22          54          26          9            11          413           26          7
 W     West Middlesex University NHS Trust               Q04          32          27          22           19          277           9           5
RGR    West Suffolk Hospitals NHS Trust                  Q01          43          28          16           13          422           14          5
RA3    Weston Area Health NHS Trust                      Q20          37          34          16           12          425           11          7
RN1    Winchester and Eastleigh Healthcare NHS Trust     Q17          49          26          17           8           392           6           7


       MEDIUM ACUTE                                                   45          29          15           12         18035         636         297
REM    Aintree Hospitals NHS Trust                        Q15         61          19          9            11          315           10          10
RTK    Ashford and St Peter's Hospitals NHS Trust         Q19         49          32          12           7           348           14          6
RDD                                                       Q03
       Basildon and Thurrock University Hospitals NHS Trust           40          31          11           18          370           15          11
RMC    Bolton Hospitals NHS Trust                         Q14         54          30          9            7           358           9           7
RG3    Bromley Hospitals NHS Trust                        Q07         53          29          12           6           375           11          5
RXQ    Buckinghamshire Hospitals NHS Trust                Q16         64          26          7            3           441           5           0
RFS                                                       Q24
       Chesterfield and North Derbyshire Royal Hospital NHS Trust     49          28          14           10          430           22          7
RJR    Countess Of Chester Hospital NHS Trust             Q15         52          25          12           11          338           19          6
RNA    Dudley Group Of Hospitals NHS Trust                Q27         38          27          21           14          333           5           2
RDE    Essex Rivers Healthcare NHS Trust                  Q03         41          30          16           13          386           30          3
RDU    Frimley Park Hospital NHS Trust                    Q19         52          29          12           7           393           11          8
RR7    Gateshead Health NHS Trust                         Q09         58          30          8            4           355           5           1
RD7    Heatherwood and Wexham Park Hospitals NHS Trust    Q16         45          30          13           11          315           15          4
RGQ    Ipswich Hospital NHS Trust                         Q01         52          24          13           11          444           12          6
RGP    James Paget Healthcare NHS Trust                   Q01         39          26          16           18          376           13          3
RAX    Kingston Hospital NHS Trust                        Q08         44          26          20           11          323           5           4
RC9    Luton and Dunstable Hospital NHS Trust             Q02         34          21          19           26          294           22          5
RJ6    Mayday Healthcare NHS Trust                        Q08         36          34          18           11          320           8           5
RPA    Medway NHS Trust                                   Q18         36          34          13           16          262           14          2
RQ8    Mid Essex Hospital Services NHS Trust              Q03         37          30          16           17          353           16          3
RNH
RW     Newham University Hospital NHS Trust               Q06         33          27          20           20          207           7           10
 W     North Cheshire Hospitals NHS Trust                 Q15         56          25          11           9           313           10          15
RNL    North Cumbria Acute Hospitals NHS Trust            Q13         59          24          12           6           359           16          3
Emergency Department Questionnaire 2004


Waiting

                                                                     3. How long did you wait before you first spoke to a nurse or doctor? (All)

                                                                                                                  Number of Don't know
                                                                0 to 15      16 to 30    31 to 60    More than       total                  Missing
                                                                                                                              / can't
                                                                minutes      minutes     minutes     60 minutes    specific                responses
                                                                                                                            remember
                                                                                                                  responses
Code                                                                %           %           %            %             n         n             n
RN5    North Hampshire Hospitals NHS Trust              Q17         56          28          10           5            363        7             3
RAP
 RV    North Middlesex University Hospital NHS Trust    Q05         40          31          20           9            265        12            7
 W     North Tees and Hartlepool NHS Trust              Q10         41          29          17           13           390        13            3
RNS    Northampton General Hospital NHS Trust           Q25         45          34          13           9            304        13            4
RGN                                                     Q01
       Peterborough and Stamford Hospitals NHS Foundation Trust     57          29          9            6            343        13            4
RD3    Poole Hospitals NHS Trust                        Q22         47          27          12           13           388        19            7
RG2    Queen Elizabeth Hospital NHS Trust               Q07         33          33          22           12           275        15            6
RFR    Rotherham General Hospitals NHS Trust            Q23         35          30          19           16           336        13            8
RDZ                                                     Q22
       Royal Bournemouth and Christchurch Hospitals NHS Trust       25          29          25           22           344        14            5
RA2    Royal Surrey County Hospital NHS Trust           Q19         47          33          13           7            351        10            2
RD1    Royal United Hospital Bath NHS Trust             Q20         50          26          12           13           380        23            6
RCC                                                     Q11
       Scarborough and North East Yorkshire Health Care NHS Trust   59          18          10           14           419        11            5
RK5    Sherwood Forest Hospitals NHS Trust              Q24         45          34          14           7            345        7             9
RA9    South Devon Health Care NHS Trust                Q21         22          25          24           29           360        10            10
RAJ    Southend Hospital NHS Trust                      Q03         24          27          25           24           357        8             6
RVY    Southport and Ormskirk Hospital NHS Trust        Q15         48          28          14           10           352        5             8
RBN    St Helens and Knowsley Hospitals NHS Trust       Q15         48          29          14           9            350        16            11
RWJ    Stockport NHS Trust                              Q14         55          31          8            6            341        8             3
RTP    Surrey and Sussex Healthcare NHS Trust           Q19         45          34          11           10           319        14            5
RN3    Swindon and Marlborough NHS Trust                Q20         41          35          15           9            379        7             4
RBA    Taunton and Somerset NHS Trust                   Q22         53          28          12           7            384        13            2
RAS    The Hillingdon Hospital NHS Trust                Q04         59          22          10           9            377        19            21
RJ2
 RQ    The Lewisham Hospital NHS Trust                  Q07         40          31          18           11           437        18            5
 W     The Princess Alexandra Hospital NHS Trust        Q03         40          33          14           13           308        11            5
RKE    The Whittington Hospital NHS Trust               Q05         36          29          20           15           254        13            4
RBK    Walsall Hospitals NHS Trust                      Q27         40          33          17           10           278        4             5
RGC    Whipps Cross University Hospital NHS Trust       Q06         34          38          17           11           283        4             4
RPL    Worthing and Southlands Hospitals NHS Trust      Q19         31          26          24           19           385        10            3
RCB    York Hospitals NHS Trust                         Q11         53          28          13           6            360        12            6


       LARGE ACUTE                                                  50          29          12           8          14999         579         309
RF4                                                      Q06
       Barking, Havering and Redbridge Hospitals NHS Trust          43          33          11           13          334           11          4
RVL    Barnet and Chase Farm Hospitals NHS Trust         Q05        34          31          21           13          337           12          1
RR1                                                      Q27
       Birmingham Heartlands and Solihull Teaching NHS Trust        44          30          16           10          276           12          2
RXL    Blackpool, Fylde and Wyre Hospitals NHS Trust     Q13        60          21          11           8           350           9           3
RAE    Bradford Teaching Hospitals NHS Trust             Q12        44          27          13           15          252           13          2
RXH
RW     Brighton and Sussex University Hospitals NHS TrustQ19        58          28           8           5           360           17          4
  Y    Calderdale and Huddersfield NHS Trust             Q12        50          26          15           9           292           3           29
RLN    City Hospitals Sunderland NHS Trust               Q09        53          32          10           6           385           17          4
RXP                                                      Q10
       County Durham and Darlington Acute Hospitals NHS Trust       44          30          14           11          264           14          1
RP5
RW     Doncaster and Bassetlaw Hospitals NHS Trust       Q23        47          30          15           8           343           9           4
 H     East and North Hertfordshire NHS Trust            Q02        54          27          13           7           365           13          5
RVV    East Kent Hospitals NHS Trust                     Q18        48          29          14           9           414           17          4
RXR    East Lancashire Hospitals NHS Trust               Q13        50          31          13           6           293           12          8
RXC    East Sussex Hospitals NHS Trust                   Q19        47          28          13           12          391           12          7
RVR    Epsom and St Helier University Hospitals NHS TrustQ08        49          26          14           11          359           3           9
RTE
RW     Gloucestershire Hospitals NHS Trust               Q20        72          20           7           2           386           15          2
  A    Hull and East Yorkshire Hospitals NHS Trust       Q11        44          35          15           7           361           18          4
RXN
RW     Lancashire Teaching Hospitals NHS Trust           Q13        54          29          10           7           331           11          5
  F    Maidstone and Tunbridge Wells NHS Trust           Q18        40          31          16           13          365           17          3
RXF    Mid Yorkshire Hospitals NHS Trust                 Q12        55          31          10           5           308           10          2
RTX    Morecambe Bay Hospitals NHS Trust                 Q13        68          21           6           4           380           15          4
RM1    Norfolk and Norwich University Hospital NHS Trust Q01        68          23           6           3           416           25          6
RVJ    North Bristol NHS Trust                           Q20        56          29           9           6           383           17          6
RV8    North West London Hospitals NHS Trust             Q04        35          31          16           18          255           15          18
RJL                                                      Q11
       Northern Lincolnshire and Goole Hospitals NHS Trust          50          28          14           8           325           11          11
RTF    Northumbria Health Care NHS Trust                 Q09        56          27          11           6           360           16          1
RW6    Pennine Acute Hospitals NHS Trust                 Q14        58          26           9           7           382           17          15
RK9    Plymouth Hospitals NHS Trust                      Q21        60          31           6           3           391           19          24
RHU
 RH    Portsmouth Hospitals NHS Trust                    Q17        49          31          15           6           280           3           12
 W     Royal Berkshire and Battle Hospitals NHS Trust    Q16        54          33           8           4           312           11          4
REF    Royal Cornwall Hospitals NHS Trust                Q21        51          25          15           10          410           17          12
RH8    Royal Devon and Exeter NHS Foundation Trust       Q21        54          30          11           5           351           10          5
Emergency Department Questionnaire 2004


Waiting

                                                                     3. How long did you wait before you first spoke to a nurse or doctor? (All)

                                                                                                                  Number of Don't know
                                                                  0 to 15    16 to 30    31 to 60    More than       total                  Missing
                                                                                                                              / can't
                                                                  minutes    minutes     minutes     60 minutes    specific                responses
                                                                                                                            remember
                                                                                                                  responses
Code                                                                %           %           %            %             n         n             n
RXK
 RX    Sandwell and West Birmingham Hospitals NHS Trust    Q27      44          29          17           11           235        13            15
 W     Shrewsbury and Telford Hospitals NHS Trust          Q26      52          29          12           7            391        18            11
RTR    South Tees Hospitals NHS Trust                      Q10      56          31          10           3            338        11            5
RTG    Derby Hospitals NHS Foundation Trust                Q24      48          31          14           7            293        22            5
RL4
RW     The Royal Wolverhampton Hospitals NHS Trust         Q27      39          33          18           10           290        4             2
 D     United Lincolnshire Hospitals NHS Trust             Q24      48          28          14           10           370        16            14
RJE    University Hospital Of North Staffordshire NHS TrustQ26      54          33          7            6            352        13            16
RKB
RW     University Hospitals Coventry and Warwickshire NHS Trust
                                                           Q28      39          35          17           9            311        9             4
 G     West Hertfordshire Hospitals NHS Trust              Q02      36          28          18           19           351        16            6
RBL
RW     Wirral Hospital NHS Trust                           Q15      47          32          14           6            358        12            1
  P    Worcestershire Acute Hospitals NHS Trust            Q28      47          31          15           8            370        14            4
RRF    Wrightington, Wigan and Leigh NHS Trust             Q14      51          32          9            8            329        10            5


    ACUTE SPECIALIST                                                41          28          14           16          439           2               8
RP6 Moorfields Eye Hospital NHS Trust                   Q05         41          28          14           16          439           2               8


       ACUTE TEACHING                                               49          29          14           9           6981         256         127
RNJ    Barts and The London NHS Trust                     Q06       51          25          12           13          199           3           6
RGT    Cambridge University Hospital NHS Foundation Trust Q01       55          31          9            5           338           11          5
RW3    Central Manchester and Manchester Children's       Q14       32          39          17           12          329           12          7
RQM    Chelsea and Westminster Healthcare NHS Trust       Q04       50          30          14           6           272           7           3
RJ1    Guy's and St Thomas' NHS Trust                     Q07       56          22          13           8           269           11          3
RQN    Hammersmith Hospitals NHS Trust                    Q04       43          30          15           12          291           9           5
RJZ    King's College Hospital NHS Trust                  Q07       45          30          13           12          286           9           6
RR8    Leeds Teaching Hospitals NHS Trust                 Q12       50          33          12           5           317           13          8
RTH    Oxford Radcliffe Hospital NHS Trust                Q16       51          27          14           7           381           9           0
RFK    Queen's Medical Centre, Nottingham Uni             Q24       54          28          14           4           346           18          3
RAL    Royal Free Hampstead NHS Trust                     Q05       34          35          20           11          251           8           1
RQ6    Royal Liverpool and Broadgreen University HospitalsQ15       46          29          15           10          308           12          10
RM3    Salford Royal Hospitals NHS Trust                  Q14       58          26          10           6           274           11          5
RHQ    Sheffield Teaching Hospitals NHS Trust             Q23       50          28          11           10          346           13          9
RM2    South Manchester University Hospitals NHS Trust Q14          55          23          11           11          244           9           10
RHM    Southampton University Hospitals NHS Trust         Q17       61          26          9            3           344           9           7
RJ7    St George's Healthcare NHS Trust                   Q08       44          29          17           9           306           15          8
RJ5    St Mary's NHS Trust                                Q04       44          28          16           11          261           6           1
RTD    The Newcastle Upon Tyne Hospitals NHS Trust        Q09       50          23          13           14          300           10          7
RA7    United Bristol Healthcare NHS Trust                Q20       48          33          11           9           371           19          4
RRV    University College London Hospitals NHS Trust      Q05       49          31          13           7           282           5           12
RRK
RW     University Hospital Birmingham NHS Trust           Q27       38          26          20           15          330           20          3
 E     University Hospitals Of Leicester NHS Trust        Q25       51          30          10           8           336           17          4
Emergency Department Questionnaire 2004


Waiting
                                                                                                                                                         4. Overall, did you think the order in which patients were    5. From the time you first arrived at the emergency department, how long did you wait before being examined by a doctor or
                                                                       3. How long did you wait before you first spoke to a nurse or doctor? (All)
                                                                                                                                                                              seen was fair?(All)                                                                         nurse practitioner? (All)

                                                                                                                  Number of Don't know                                          Number of                                                                  More than 1 More than 2              Number of                I did not see a
                                                                    0 to 15    16 to 30    31 to 60    More than     total                    Missing                              total     Can't say/    Missing      I did not    1 to 30    31 to 60   hour but no hours but no More than 4    total       Can't       doctor or a    Missing
                                                                                                                              / can't                     Yes          No
                                                                    minutes    minutes     minutes     60 minutes  specific                  responses                           specific    don't know   responses   have to wait   minutes    minutes    more than 2 more than 4    hours      specific    remember         nurse      responses
                                                                                                                            remember
                                                                                                                  responses                                                     responses                                                                    hours        hours                 responses                  practitioner
Code                                                                  %           %            %           %           n         n                   n     %            %            n            n            n           %           %           %            %           %           %            n            n             n            n

                                                        SHA
ENG ENGLAND                                             Code          47          29          14           10         52465        1926         948        90           10         40181        13971        1187         16           38          21          13           9            3         52239        1309          289          1502


       SMALL ACUTE                                                    46          28          14           12         12011         453         207        91           9          9163         3240         268          16           37          21          14           9            2         11972        285           66           348
RCF    Airedale NHS Trust                                Q12          59          30          8            3           358           6           6         94           6          307           59           4           22           43          18          10           5            1          355          2             1            12
RFF    Barnsley District General Hospital NHS Trust      Q23          51          31          11           6           354           17          5         92           8          284           84           8           18           39          20          13           9            1          357          12            1            6
RC1    Bedford Hospitals NHS Trust                       Q02          37          24          19           19          324           11          8         84           16         228          106           9           13           32          23          18           11           3          323          7             3            10
RJF    Burton Hospitals NHS Trust                        Q26          36          22          21           21          359           18          7         88           12         267          106           11          14           37          22          17           10           1          362          11            1            10
RN7    Dartford and Gravesham NHS Trust                  Q18          53          27          13           7           335           14          16        95           5          272           79           14          20           42          17          12           7            2          335          10            2            18
RC3    Ealing Hospital NHS Trust                         Q04          50          34          8            8           249           8           5         90           10         189           69           4           24           34          19          16           5            3          251          3             0            8
RJN    East Cheshire NHS Trust                           Q15          36          29          20           15          421           21          4         91           9          327          114           5           15           35          25          15           8            3          419          19            3            5
RA4    East Somerset NHS Trust                           Q22          58          25          10           7           473           17          6         94           6          371          123           2           24           51          14          6            4            0          476          11            1            8
RLT    George Eliot Hospital NHS Trust                   Q28          33          25          18           24          341           17          8         92           8          278           78           10          11           40          19          18           10           1          345          10            2            9
RJH    Good Hope Hospital NHS Trust                      Q27          43          29          16           11          334           11          5         93           7          256           92           2           14           45          23          11           6            1          335          8             0            7
RCD    Harrogate Health Care NHS Trust                   Q11          53          28          12           7           396           16          9         96           4          303          102           16          20           37          19          14           9            2          397          4             2            18
RLQ    Hereford Hospitals NHS Trust                      Q28          45          26          14           15          391           12          2         91           9          315           87           3           20           38          21          12           7            2          386          12            2            5
RQQ    Hinchingbrooke Health Care NHS Trust              Q01          42          28          19           11          396           19          5         93           7          309          104           7           18           40          25          13           3            0          399          13            1            7
RQX    Homerton University Hospital NHS Trust            Q06          42          34          16           8           248           9           4         87           13         156           97           8           8            36          28          15           8            5          239          7             1            14
RR2    Isle Of Wight Healthcare NHS Trust                Q17          57          30          10           4           344           4           5         96           4          269           75           9           20           48          21          6            5            1          344          3             0            6
RNQ    Kettering General Hospital NHS Trust              Q25          51          28          15           5           346           11          2         93           7          274           82           3           14           44          22          11           7            2          343          4             1            11
RCX    Kings Lynn and Wisbech Hospitals NHS Trust        Q01          45          32          14           10          431           11          2         91           9          316          120           8           16           32          19          15           14           5          419          8             3            14
RJD    Mid Staffordshire General Hospitals NHS Trust     Q26          33          21          16           30          397           15          6         86           14         285          127           6           13           28          23          18           13           4          402          7             0            9
RD8    Milton Keynes General Hospital NHS Trust          Q16          32          29          19           20          346           23          8         85           15         238          122           17          12           28          21          19           14           6          356          11            4            6
RBZ    Northern Devon Healthcare NHS Trust               Q21          63          24          8            5           409           20          17        96           4          331          102           13          19           48          18          9            5            1          406          12            6            22
RGZ    Queen Mary's Sidcup NHS Trust                     Q07          38          27          18           18          317           7           4         91           9          225           96           7           15           27          25          19           10           3          306          8             3            11
RPR    Royal West Sussex NHS Trust                       Q19          65          27          6            3           340           14          5         96           4          264           83           12          21           43          17          10           8            1          331          12            2            14
RNZ    Salisbury Health Care NHS Trust                   Q20          52          29          14           5           459           23          6         93           7          331          146           11          16           36          18          15           11           5          459          12            7            10
RE9    South Tyneside Health Care NHS Trust              Q09          53          27          12           8           347           13          6         90           10         302           57           7           21           35          23          12           8            2          350          3             2            11
RJC    South Warwickshire General Hospitals NHS Trust    Q28          36          35          16           13          385           16          5         92           8          291          108           7           14           31          19          20           12           4          393          4             2            7
RMP    Tameside and Glossop Acute Services NHS Trust     Q14          44          30          15           11          338           14          9         91           9          263           77           21          13           40          21          16           7            2          335          8             2            16
RBT    The Mid Cheshire Hospitals NHS Trust              Q15          32          20          19           29          330           14          8         85           15         233          111           8           12           27          22          21           13           4          335          9             2            6
RM4    Trafford Healthcare NHS Trust                     Q14          58          27          11           4           314           6           3         91           9          260           60           3           17           32          25          16           8            2          312          3             1            7
RBD
 RF    West Dorset General Hospitals NHS Trust           Q22          54          26          9            11          413           26          7         95           5          300          134           12          25           36          22          10           6            1          416          12            0            18
 W     West Middlesex University NHS Trust               Q04          32          27          22           19          277           9           5         82           18         182          105           4           14           31          17          19           13           5          273          9             0            9
RGR    West Suffolk Hospitals NHS Trust                  Q01          43          28          16           13          422           14          5         93           7          313          120           8           13           36          25          14           10           2          414          12            4            11
RA3    Weston Area Health NHS Trust                      Q20          37          34          16           12          425           11          7         91           9          341           96           6           14           41          21          14           9            1          409          12            4            18
RN1    Winchester and Eastleigh Healthcare NHS Trust     Q17          49          26          17           8           392           6           7         87           13         283          119           3           14           33          19          14           14           6          390          7             3            5


       MEDIUM ACUTE                                                   45          29          15           12         18035         636         297        89           11         13679        4892         397          15           36          22          14           10           3         17957        445           97           469
REM    Aintree Hospitals NHS Trust                        Q15         61          19          9            11          315           10          10        85           15          263          65           7           16           27          18          14           14           11         309          14            0            12
RTK    Ashford and St Peter's Hospitals NHS Trust         Q19         49          32          12           7           348           14          6         90           10          230         133           5           19           35          24          13           8            1          347          12            1            8
RDD                                                       Q03
       Basildon and Thurrock University Hospitals NHS Trust           40          31          11           18          370           15          11        78           22          296          93           7           5            23          15          16           24           17         362          10           13            11
RMC    Bolton Hospitals NHS Trust                         Q14         54          30          9            7           358           9           7         92           8           285          79           10          18           37          19          15           8            2          350          11            3            10
RG3    Bromley Hospitals NHS Trust                        Q07         53          29          12           6           375           11          5         89           11          270         117           4           17           40          22          9            9            2          374          9             1            7
RXQ    Buckinghamshire Hospitals NHS Trust                Q16         64          26          7            3           441           5           0         96           4           358          85           3           17           51          20          7            5            1          429          10            0            7
RFS                                                       Q24
       Chesterfield and North Derbyshire Royal Hospital NHS Trust     49          28          14           10          430           22          7         93           7           375          75           9           14           39          24          13           7            3          419          22            2            16
RJR    Countess Of Chester Hospital NHS Trust             Q15         52          25          12           11          338           19          6         85           15          257          97           9           20           26          17          15           16           7          338          11            6            8
RNA    Dudley Group Of Hospitals NHS Trust                Q27         38          27          21           14          333           5           2         90           10          242          91           7           17           35          26          12           8            2          330          1             0            9
RDE    Essex Rivers Healthcare NHS Trust                  Q03         41          30          16           13          386           30          3         89           11          312         105           2           14           36          24          18           6            2          392          16            2            9
RDU    Frimley Park Hospital NHS Trust                    Q19         52          29          12           7           393           11          8         93           7           283         116           13          25           35          18          9            10           3          388          11            0            13
RR7    Gateshead Health NHS Trust                         Q09         58          30          8            4           355           5           1         91           9           279          78           4           16           42          23          12           6            1          353          6             2            0
RD7    Heatherwood and Wexham Park Hospitals NHS Trust    Q16         45          30          13           11          315           15          4         87           13          227         101           6           16           38          19          13           13           2          316          9             1            8
RGQ    Ipswich Hospital NHS Trust                         Q01         52          24          13           11          444           12          6         93           7           326         117           19          15           40          23          12           7            3          435          10            2            15
RGP    James Paget Healthcare NHS Trust                   Q01         39          26          16           18          376           13          3         88           12          286         101           5           16           41          20          13           7            3          377          11            1            3
RAX    Kingston Hospital NHS Trust                        Q08         44          26          20           11          323           5           4         90           10          199         127           6           14           33          22          17           12           2          313          12            0            7
RC9    Luton and Dunstable Hospital NHS Trust             Q02         34          21          19           26          294           22          5         85           15          217          99           5           14           28          21          18           14           5          299          10            3            9
RJ6    Mayday Healthcare NHS Trust                        Q08         36          34          18           11          320           8           5         90           10          237          91           5           16           39          25          10           8            2          320          5             0            8
RPA    Medway NHS Trust                                   Q18         36          34          13           16          262           14          2         83           17          212          63           3           12           35          19          15           16           3          266          6             3            3
RQ8    Mid Essex Hospital Services NHS Trust              Q03         37          30          16           17          353           16          3         86           14          262         107           3           16           23          22          16           15           8          360          8             1            3
RNH
RW     Newham University Hospital NHS Trust               Q06         33          27          20           20          207           7           10        75           25          157          52           15          6            32          25          14           13           11         203          5             2            14
 W     North Cheshire Hospitals NHS Trust                 Q15         56          25          11           9           313           10          15        91           9           264          57           17          17           40          17          12           10           4          310          9             2            17
RNL    North Cumbria Acute Hospitals NHS Trust            Q13         59          24          12           6           359           16          3         95           5           285          84           9           24           40          18          11           6            0          357          8             0            13
Emergency Department Questionnaire 2004


Waiting
                                                                                                                                                       4. Overall, did you think the order in which patients were    5. From the time you first arrived at the emergency department, how long did you wait before being examined by a doctor or
                                                                     3. How long did you wait before you first spoke to a nurse or doctor? (All)
                                                                                                                                                                            seen was fair?(All)                                                                         nurse practitioner? (All)

                                                                                                                Number of Don't know                                          Number of                                                                  More than 1 More than 2              Number of                I did not see a
                                                                0 to 15      16 to 30    31 to 60    More than     total                    Missing                              total     Can't say/    Missing      I did not    1 to 30    31 to 60   hour but no hours but no More than 4    total       Can't       doctor or a    Missing
                                                                                                                            / can't                     Yes          No
                                                                minutes      minutes     minutes     60 minutes  specific                  responses                           specific    don't know   responses   have to wait   minutes    minutes    more than 2 more than 4    hours      specific    remember         nurse      responses
                                                                                                                          remember
                                                                                                                responses                                                     responses                                                                    hours        hours                 responses                  practitioner
Code                                                                %           %           %            %           n         n               n         %            %            n            n           n           %            %           %            %           %           %            n           n              n            n
RN5    North Hampshire Hospitals NHS Trust              Q17         56          28          10           5          363        7               3         94           6           276           92          5           17           37          18          14           12           2          363          4              1            5
RAP
 RV    North Middlesex University Hospital NHS Trust    Q05         40          31          20           9          265        12              7         79           21          203           74          7           11           27          26          13           16           6          270          6              1            7
 W     North Tees and Hartlepool NHS Trust              Q10         41          29          17           13         390        13              3         94           6           320           78          8           18           47          20          10           5            0          393          4              1            8
RNS    Northampton General Hospital NHS Trust           Q25         45          34          13           9          304        13              4         91           9           212          102          7           18           33          21          14           11           3          298          12             4            7
RGN                                                     Q01
       Peterborough and Stamford Hospitals NHS Foundation Trust     57          29          9            6          343        13              4         96           4           268           88          4           21           47          18           8           5            1          348          5              0            7
RD3    Poole Hospitals NHS Trust                        Q22         47          27          12           13         388        19              7         94           6           295          110          9           17           41          18          13           9            2          390          12             1            11
RG2    Queen Elizabeth Hospital NHS Trust               Q07         33          33          22           12         275        15              6         76           24          214           75          7           11           27          22          17           14          10          281          7              1            7
RFR    Rotherham General Hospitals NHS Trust            Q23         35          30          19           16         336        13              8         84           16          266           85          6           15           33          28          14           8            2          333          6              4            14
RDZ                                                     Q22
       Royal Bournemouth and Christchurch Hospitals NHS Trust       25          29          25           22         344        14              5         82           18          273           85          5           6            29          26          17           16           7          349          6              1            7
RA2    Royal Surrey County Hospital NHS Trust           Q19         47          33          13           7          351        10              2         89           11          248          112          3           16           32          21          14           13           3          346          8              0            9
RD1    Royal United Hospital Bath NHS Trust             Q20         50          26          12           13         380        23              6         93           7           271          130          8           22           36          17          15           7            2          383          17             3            6
RCC                                                     Q11
       Scarborough and North East Yorkshire Health Care NHS Trust   59          18          10           14         419        11              5         90           10          330           92          13          17           35          14          13           16           5          415          8              3            9
RK5    Sherwood Forest Hospitals NHS Trust              Q24         45          34          14           7          345        7               9         91           9           290           57          14          7            39          31          17           6            1          337          8              0            16
RA9    South Devon Health Care NHS Trust                Q21         22          25          24           29         360        10              10        86           14          266          112          2           6            28          31          19           13           3          362          6              4            8
RAJ    Southend Hospital NHS Trust                      Q03         24          27          25           24         357        8               6         88           12          257          108          6           6            23          29          23           15           4          361          5              1            4
RVY    Southport and Ormskirk Hospital NHS Trust        Q15         48          28          14           10         352        5               8         96           4           276           77          12          16           50          19           9           5            1          348          3              1            13
RBN    St Helens and Knowsley Hospitals NHS Trust       Q15         48          29          14           9          350        16              11        93           7           255          103          19          18           36          21          10           8            6          347          9              2            19
RWJ    Stockport NHS Trust                              Q14         55          31          8            6          341        8               3         90           10          259           86          7           13           39          21          16           8            3          335          7              5            5
RTP    Surrey and Sussex Healthcare NHS Trust           Q19         45          34          11           10         319        14              5         86           14          217          115          6           19           31          25          11           8            5          322          12             0            4
RN3    Swindon and Marlborough NHS Trust                Q20         41          35          15           9          379        7               4         90           10          284          104          2           6            34          28          19           12           1          379          4              2            5
RBA    Taunton and Somerset NHS Trust                   Q22         53          28          12           7          384        13              2         96           4           280          112          7           20           47          17           9           5            2          383          9              1            6
RAS    The Hillingdon Hospital NHS Trust                Q04         59          22          10           9          377        19              21        91           9           263          131          23          24           43          14          10           7            2          383          9              0            25
RJ2
 RQ    The Lewisham Hospital NHS Trust                  Q07         40          31          18           11         437        18              5         88           12          339          108          13          15           42          21          12           8            3          424          14             4            18
 W     The Princess Alexandra Hospital NHS Trust        Q03         40          33          14           13         308        11              5         91           9           230           88          6           11           39          22          14           13           1          310          7              2            5
RKE    The Whittington Hospital NHS Trust               Q05         36          29          20           15         254        13              4         87           13          176           89          6           9            28          21          14           21           7          257          6              3            5
RBK    Walsall Hospitals NHS Trust                      Q27         40          33          17           10         278        4               5         88           13          216           70          1           15           40          24          11           7            3          275          5              1            6
RGC    Whipps Cross University Hospital NHS Trust       Q06         34          38          17           11         283        4               4         86           14          206           81          4           14           34          25          13           11           3          277          4              3            7
RPL    Worthing and Southlands Hospitals NHS Trust      Q19         31          26          24           19         385        10              3         94           6           303           88          7           12           38          24          15           10           0          381          8              2            7
RCB    York Hospitals NHS Trust                         Q11         53          28          13           6          360        12              6         93           7           264          107          7           19           41          19          13           5            3          360          8              1            9


       LARGE ACUTE                                                  50          29          12           8          14999         579         309        91           9          11610        3890         387          17           39         21           12           9            3         14969        381           72           465
RF4                                                      Q06
       Barking, Havering and Redbridge Hospitals NHS Trust          43          33          11           13          334           11          4         89           11          266           76          7            8           32         23           19           13           5          331          10            1            7
RVL    Barnet and Chase Farm Hospitals NHS Trust         Q05        34          31          21           13          337           12          1         80           20          219          127          4           13           32         24           16           13           3          340          4             4            2
RR1                                                      Q27
       Birmingham Heartlands and Solihull Teaching NHS Trust        44          30          16           10          276           12          2         84           16          210           79          1           13           37         25           13           9            4          270          12            1            7
RXL    Blackpool, Fylde and Wyre Hospitals NHS Trust     Q13        60          21          11           8           350           9           3         89           11          259           96          7           15           38         23           12           9            4          353          3             2            4
RAE    Bradford Teaching Hospitals NHS Trust             Q12        44          27          13           15          252           13          2         80           20          201           61          5           19           25         20           13           19           4          255          7             1            4
RXH
RW     Brighton and Sussex University Hospitals NHS TrustQ19        58          28           8           5           360           17          4         96           4           270          104          7           23           41         17           11           7            1          361          12            2            6
  Y    Calderdale and Huddersfield NHS Trust             Q12        50          26          15           9           292           3           29        91           9           220           70          34          13           39         26           12           9            1          291          2             0            31
RLN    City Hospitals Sunderland NHS Trust               Q09        53          32          10           6           385           17          4         93           7           335           66          5           16           41         17           11           12           3          383          8             3            12
RXP                                                      Q10
       County Durham and Darlington Acute Hospitals NHS Trust       44          30          14           11          264           14          1         81           19          202           71          6           13           35         20           14           12           6          257          10            3            9
RP5
RW     Doncaster and Bassetlaw Hospitals NHS Trust       Q23        47          30          15           8           343           9           4         90           10          273           79          4           20           38         26            8           6            2          337          4             3            12
 H     East and North Hertfordshire NHS Trust            Q02        54          27          13           7           365           13          5         92           8           260          118          5           22           31         19           14           11           3          365          10            1            7
RVV    East Kent Hospitals NHS Trust                     Q18        48          29          14           9           414           17          4         92           8           330          100          5           16           37         20           15           9            3          409          12            1            13
RXR    East Lancashire Hospitals NHS Trust               Q13        50          31          13           6           293           12          8         90           10          223           83          7           21           36         20           10           9            3          297          9             1            6
RXC    East Sussex Hospitals NHS Trust                   Q19        47          28          13           12          391           12          7         85           15          287          116          7           18           31         18           14           15           4          390          9             0            11
RVR    Epsom and St Helier University Hospitals NHS TrustQ08        49          26          14           11          359           3           9         91           9           266           99          6           20           38         18           13           7            4          359          3             3            6
RTE
RW     Gloucestershire Hospitals NHS Trust               Q20        72          20           7           2           386           15          2         99           1           302           93          8           28           48         14            7           3            1          388          6             4            5
  A    Hull and East Yorkshire Hospitals NHS Trust       Q11        44          35          15           7           361           18          4         89           11          294           87          2           11           42         23           11           10           3          358          16            2            7
RXN
RW     Lancashire Teaching Hospitals NHS Trust           Q13        54          29          10           7           331           11          5         94           6           248           94          5           19           36         23           14           6            2          328          12            1            6
  F    Maidstone and Tunbridge Wells NHS Trust           Q18        40          31          16           13          365           17          3         91           9           280           99          6           14           41         20           14           9            2          368          7             1            9
RXF    Mid Yorkshire Hospitals NHS Trust                 Q12        55          31          10           5           308           10          2         91           9           228           85          7           14           45         22           12           5            2          308          5             1            6
RTX    Morecambe Bay Hospitals NHS Trust                 Q13        68          21           6           4           380           15          4         97           3           304           90          5           24           46         17            8           4            1          381          9             0            9
RM1    Norfolk and Norwich University Hospital NHS Trust Q01        68          23           6           3           416           25          6         95           5           332          107          8           20           45         16           11           7            1          419          13            6            9
RVJ    North Bristol NHS Trust                           Q20        56          29           9           6           383           17          6         94           6           295          104          7           19           45         18            9           6            3          384          14            0            8
RV8    North West London Hospitals NHS Trust             Q04        35          31          16           18          255           15          18        83           17          187           81          20           9           37         21           16           11           6          257          8             2            21
RJL                                                      Q11
       Northern Lincolnshire and Goole Hospitals NHS Trust          50          28          14           8           325           11          11        93           7           267           68          12          15           47         21            8           7            1          321          12            2            12
RTF    Northumbria Health Care NHS Trust                 Q09        56          27          11           6           360           16          1         94           6           267          105          5           22           38         22           11           7            1          357          13            1            6
RW6    Pennine Acute Hospitals NHS Trust                 Q14        58          26           9           7           382           17          15        92           8           295           97          22          26           35         17           12           7            2          392          8             0            14
RK9    Plymouth Hospitals NHS Trust                      Q21        60          31           6           3           391           19          24        95           5           332           81          21          22           45         16            8           7            3          384          18            2            30
RHU
 RH    Portsmouth Hospitals NHS Trust                    Q17        49          31          15           6           280           3           12        94           6           224           56          15           9           47         23           12           8            1          278          2             3            12
 W     Royal Berkshire and Battle Hospitals NHS Trust    Q16        54          33           8           4           312           11          4         89           11          235           91          1           20           40         20           12           7            1          313          7             1            6
REF    Royal Cornwall Hospitals NHS Trust                Q21        51          25          15           10          410           17          12        93           7           324          102          13          17           39         19           12           8            5          406          11            1            21
RH8    Royal Devon and Exeter NHS Foundation Trust       Q21        54          30          11           5           351           10          5         91           9           269           90          7           20           40         22           10           7            1          350          7             1            8
Emergency Department Questionnaire 2004


Waiting
                                                                                                                                                       4. Overall, did you think the order in which patients were    5. From the time you first arrived at the emergency department, how long did you wait before being examined by a doctor or
                                                                     3. How long did you wait before you first spoke to a nurse or doctor? (All)
                                                                                                                                                                            seen was fair?(All)                                                                         nurse practitioner? (All)

                                                                                                                Number of Don't know                                          Number of                                                                  More than 1 More than 2              Number of                I did not see a
                                                                  0 to 15    16 to 30    31 to 60    More than     total                    Missing                              total     Can't say/    Missing      I did not    1 to 30    31 to 60   hour but no hours but no More than 4    total       Can't       doctor or a    Missing
                                                                                                                            / can't                     Yes          No
                                                                  minutes    minutes     minutes     60 minutes  specific                  responses                           specific    don't know   responses   have to wait   minutes    minutes    more than 2 more than 4    hours      specific    remember         nurse      responses
                                                                                                                          remember
                                                                                                                responses                                                     responses                                                                    hours        hours                 responses                  practitioner
Code                                                                %           %           %            %           n         n               n         %            %            n            n           n           %            %           %            %           %           %            n           n              n            n
RXK
 RX    Sandwell and West Birmingham Hospitals NHS Trust    Q27      44          29          17           11         235        13              15        90           10          194           51          18          12           39          21          19           6            3          230          7              2            24
 W     Shrewsbury and Telford Hospitals NHS Trust          Q26      52          29          12           7          391        18              11        93           7           298          109          13          16           45          19          13           5            3          391          16             2            11
RTR    South Tees Hospitals NHS Trust                      Q10      56          31          10           3          338        11              5         94           6           274           74          6           18           54          20           4           3            1          342          6              0            6
RTG    Derby Hospitals NHS Foundation Trust                Q24      48          31          14           7          293        22              5         92           8           226           86          8           15           37          24          15           7            2          296          14             1            9
RL4
RW     The Royal Wolverhampton Hospitals NHS Trust         Q27      39          33          18           10         290        4               2         82           18          220           73          3           15           29          20          16           14           5          281          5              4            6
 D     United Lincolnshire Hospitals NHS Trust             Q24      48          28          14           10         370        16              14        95           5           296           89          15          15           44          20          11           8            2          370          8              1            21
RJE    University Hospital Of North Staffordshire NHS TrustQ26      54          33          7            6          352        13              16        95           5           299           64          18          12           45          19           9           11           3          349          8              3            21
RKB
RW                                                         Q28
       University Hospitals Coventry and Warwickshire NHS Trust     39          35          17           9          311        9               4         90           10          258           58          8           12           38          28          14           7            2          305          5              0            14
 G     West Hertfordshire Hospitals NHS Trust              Q02      36          28          18           19         351        16              6         80           20          241          127          5           13           35          20          14           14           4          358          7              1            7
RBL
RW     Wirral Hospital NHS Trust                           Q15      47          32          14           6          358        12              1         95           5           277           89          5           19           39          23          11           7            1          364          6              0            1
  P    Worcestershire Acute Hospitals NHS Trust            Q28      47          31          15           8          370        14              4         93           7           275          106          7           15           37          23          17           7            2          364          10             2            12
RRF    Wrightington, Wigan and Leigh NHS Trust             Q14      51          32          9            8          329        10              5         85           15          248           89          7           15           31          19          16           15           4          329          6              2            7


    ACUTE SPECIALIST                                                41          28          14           16          439           2               8     92           8           328          113           8           4           28          20          21           20           6          431           4            2            12
RP6 Moorfields Eye Hospital NHS Trust                   Q05         41          28          14           16          439           2               8     92           8           328          113           8           4           28          20          21           20           6          431           4            2            12


       ACUTE TEACHING                                               49          29          14           9           6981         256         127        90           10         5401         1836         127          16           39          21          13           9            3          6910        194           52           208
RNJ    Barts and The London NHS Trust                     Q06       51          25          12           13          199           3           6         84           16         146           62           0           19           35          18          14           12           3          196          5             1            6
RGT    Cambridge University Hospital NHS Foundation Trust Q01       55          31          9            5           338           11          5         92           8          250          100           4           15           39          21          15           8            2          336          11            4            3
RW3    Central Manchester and Manchester Children's       Q14       32          39          17           12          329           12          7         90           10         274           70           4           7            38          26          13           13           3          330          4             4            10
RQM    Chelsea and Westminster Healthcare NHS Trust       Q04       50          30          14           6           272           7           3         90           10         184           95           3           14           39          20          15           9            3          274          4             0            4
RJ1    Guy's and St Thomas' NHS Trust                     Q07       56          22          13           8           269           11          3         87           13         187           93           3           17           33          22          17           8            3          263          7             5            8
RQN    Hammersmith Hospitals NHS Trust                    Q04       43          30          15           12          291           9           5         87           13         208           88           9           15           29          25          16           11           4          275          13            1            16
RJZ    King's College Hospital NHS Trust                  Q07       45          30          13           12          286           9           6         86           14         209           86           6           10           41          22          16           8            2          283          6             4            8
RR8    Leeds Teaching Hospitals NHS Trust                 Q12       50          33          12           5           317           13          8         93           7          249           85           4           17           40          25          12           6            1          313          14            1            10
RTH    Oxford Radcliffe Hospital NHS Trust                Q16       51          27          14           7           381           9           0         93           7          267          122           1           20           42          19          12           5            2          370          11            3            6
RFK    Queen's Medical Centre, Nottingham Uni             Q24       54          28          14           4           346           18          3         91           9          269           94           4           17           37          21          13           8            3          354          12            0            1
RAL    Royal Free Hampstead NHS Trust                     Q05       34          35          20           11          251           8           1         88           12         183           76           1           11           34          25          13           13           4          252          2             0            6
RQ6    Royal Liverpool and Broadgreen University HospitalsQ15       46          29          15           10          308           12          10        92           8          251           67           12          17           38          21          10           9            4          310          8             2            10
RM3    Salford Royal Hospitals NHS Trust                  Q14       58          26          10           6           274           11          5         93           7          242           44           4           22           39          21          7            9            2          272          7             1            10
RHQ    Sheffield Teaching Hospitals NHS Trust             Q23       50          28          11           10          346           13          9         89           11         286           74           8           12           48          14          12           8            5          338          13            5            12
RM2    South Manchester University Hospitals NHS Trust Q14          55          23          11           11          244           9           10        93           7          210           43           10          13           41          24          12           7            2          241          6             0            16
RHM    Southampton University Hospitals NHS Trust         Q17       61          26          9            3           344           9           7         92           8          276           80           4           21           41          18          9            9            2          332          11            8            9
RJ7    St George's Healthcare NHS Trust                   Q08       44          29          17           9           306           15          8         90           10         224          102           3           16           32          21          15           10           5          306          15            3            5
RJ5    St Mary's NHS Trust                                Q04       44          28          16           11          261           6           1         79           21         180           84           4           15           33          19          17           10           5          252          5             3            8
RTD    The Newcastle Upon Tyne Hospitals NHS Trust        Q09       50          23          13           14          300           10          7         89           11         240           69           8           18           36          21          10           12           4          297          5             3            12
RA7    United Bristol Healthcare NHS Trust                Q20       48          33          11           9           371           19          4         92           8          302           84           8           12           53          20          8            5            3          370          13            2            9
RRV    University College London Hospitals NHS Trust      Q05       49          31          13           7           282           5           12        92           8          225           59           15          17           44          20          12           5            2          275          5             0            19
RRK
RW     University Hospital Birmingham NHS Trust           Q27       38          26          20           15          330           20          3         94           6          272           76           5           15           38          23          13           9            1          330          10            0            13
 E     University Hospitals Of Leicester NHS Trust        Q25       51          30          10           8           336           17          4         93           7          267           83           7           21           43          20          8            6            1          341          7             2            7
Emergency Department Questionnaire 2004


Waiting
                                                                                                                                                         6. Were you told how long you would have to wait to be examined? (Those who waited
                                                                       3. How long did you wait before you first spoke to a nurse or doctor? (All)                                                                                                                        7. Overall, how long did your visit to the emergency department last? (All).
                                                                                                                                                                            i.e. selected option 2,3,4,5,6 or 7 for Question 5).

                                                                                                                  Number of Don't know                                 Yes, and I                              Number of Don't know/                         More than 1 More than 2 More than 4 More than 8 More than 12                   Number of
                                                                                                                                                         Yes, but the               Yes, but the
                                                                    0 to 15    16 to 30    31 to 60    More than     total                    Missing                  had to wait                 No, I was      total                 Missing    Up to 1   hour but no hours but no hours but no hours but no hours but no    More than      total       Can't     Missing
                                                                                                                              / can't                     wait was                   wait was                               can't
                                                                    minutes    minutes     minutes     60 minutes  specific                  responses                about as long                 not told    specific               responses    hour     more than 2 more than 4 more than 8 more than more than 24         24 hours     specific    remember   responses
                                                                                                                            remember                       shorter                    longer                             remember
                                                                                                                  responses                                           as I was told                            responses                                       hours        hours        hours       12 hours      hours                    responses
Code                                                                  %           %            %           %           n         n                   n        %             %            %            %             n         n            n         %            %           %            %            %            %             %             n          n           n

                                                        SHA
ENG ENGLAND                                             Code          47          29          14           10         52465        1926         948          16            18            10           56         40497       4441         481        19          26           32           18            3             1            2         51677        1824       1838


       SMALL ACUTE                                                    46          28          14           12         12011         453         207          16            19            10           54         9195        1020         122        19          26           34           16            2             1            2         11839        433         399
RCF    Airedale NHS Trust                                Q12          59          30          8            3           358           6           6           17            24            6            54         252          30           2         25          26           38           9             1             1            1          352          7           11
RFF    Barnsley District General Hospital NHS Trust      Q23          51          31          11           6           354           17          5           10            15            7            68         275          27           1         23          33           33           8             1             1            1          350          16          10
RC1    Bedford Hospitals NHS Trust                       Q02          37          24          19           19          324           11          8           12            18            8            63         264          21           3         15          25           38           16            3             1            3          317          15          11
RJF    Burton Hospitals NHS Trust                        Q26          36          22          21           21          359           18          7           11            13            9            67         294          22           6         14          27           39           13            3             3            2          359          16          9
RN7    Dartford and Gravesham NHS Trust                  Q18          53          27          13           7           335           14          16          18            18            6            58         239          45           6         15          28           33           15            4             1            5          338          11          16
RC3    Ealing Hospital NHS Trust                         Q04          50          34          8            8           249           8           5           17            18            11           55         180          10           4         12          16           35           24            5             5            3          232          9           21
RJN    East Cheshire NHS Trust                           Q15          36          29          20           15          421           21          4           16            16            11           57         318          53           5         15          28           35           16            2             2            2          421          20          5
RA4    East Somerset NHS Trust                           Q22          58          25          10           7           473           17          6           12            16            7            65         326          47           4         29          27           25           13            2             3            1          471          16          9
RLT    George Eliot Hospital NHS Trust                   Q28          33          25          18           24          341           17          8           16            23            10           51         285          29           6         19          29           31           16            2             1            2          341          16          9
RJH    Good Hope Hospital NHS Trust                      Q27          43          29          16           11          334           11          5           13            10            6            70         263          30           3         24          21           35           15            2             1            2          327          7           16
RCD    Harrogate Health Care NHS Trust                   Q11          53          28          12           7           396           16          9           18            22            15           45         291          34           8         22          25           40           11            1             0            1          393          14          14
RLQ    Hereford Hospitals NHS Trust                      Q28          45          26          14           15          391           12          2           17            22            12           49         293          28           1         28          30           28           11            1             1            2          384          9           12
RQQ    Hinchingbrooke Health Care NHS Trust              Q01          42          28          19           11          396           19          5           20            18            7            55         302          33           5         20          34           33           8             1             1            2          379          23          18
RQX    Homerton University Hospital NHS Trust            Q06          42          34          16           8           248           9           4           14            20            10           55         208          17           2         17          22           36           20            2             1            1          230          16          15
RR2    Isle Of Wight Healthcare NHS Trust                Q17          57          30          10           4           344           4           5           22            18            9            50         254          23           2         35          30           26           9             0             0            0          345          4           4
RNQ    Kettering General Hospital NHS Trust              Q25          51          28          15           5           346           11          2           19            16            12           53         264          32           4         29          29           23           13            2             2            1          345          9           5
RCX    Kings Lynn and Wisbech Hospitals NHS Trust        Q01          45          32          14           10          431           11          2           14            20            16           50         331          38           4         16          21           36           24            3             1            1          430          8           6
RJD    Mid Staffordshire General Hospitals NHS Trust     Q26          33          21          16           30          397           15          6           12            15            10           63         320          35           2         13          22           34           23            4             1            3          392          15          11
RD8    Milton Keynes General Hospital NHS Trust          Q16          32          29          19           20          346           23          8           12            20            14           54         291          31           2         6           18           35           31            5             3            3          353          12          12
RBZ    Northern Devon Healthcare NHS Trust               Q21          63          24          8            5           409           20          17          22            13            5            59         297          49           1         26          28           30           12            2             1            1          405          22          19
RGZ    Queen Mary's Sidcup NHS Trust                     Q07          38          27          18           18          317           7           4           16            19            13           52         244          20           4         13          30           35           17            3             1            1          306          4           18
RPR    Royal West Sussex NHS Trust                       Q19          65          27          6            3           340           14          5           19            27            10           43         246          30           3         19          28           30           15            1             4            2          330          18          11
RNZ    Salisbury Health Care NHS Trust                   Q20          52          29          14           5           459           23          6           12            20            13           55         342          54           5         14          22           37           19            3             3            2          465          13          10
RE9    South Tyneside Health Care NHS Trust              Q09          53          27          12           8           347           13          6           25            24            11           41         257          17           7         25          30           31           11            1             0            2          339          15          12
RJC    South Warwickshire General Hospitals NHS Trust    Q28          36          35          16           13          385           16          5           10            29            14           47         306          32           7         13          26           38           17            2             2            2          380          14          12
RMP    Tameside and Glossop Acute Services NHS Trust     Q14          44          30          15           11          338           14          9           19            23            10           48         268          25           5         19          25           36           17            1             0            2          325          18          18
RBT    The Mid Cheshire Hospitals NHS Trust              Q15          32          20          19           29          330           14          8           11            11            9            68         275          24           4         15          24           37           18            3             2            1          327          16          9
RM4    Trafford Healthcare NHS Trust                     Q14          58          27          11           4           314           6           3           20            19            9            52         237          23           1         16          32           35           15            2             1            0          303          9           11
RBD
 RF    West Dorset General Hospitals NHS Trust           Q22          54          26          9            11          413           26          7           22            20            7            51         283          35           5         22          22           34           17            1             1            2          410          17          19
 W     West Middlesex University NHS Trust               Q04          32          27          22           19          277           9           5           15            15            17           53         227          16           1         9           17           38           31            2             2            0          269          11          11
RGR    West Suffolk Hospitals NHS Trust                  Q01          43          28          16           13          422           14          5           18            17            11           54         338          37           1         15          28           35           19            2             0            0          419          14          8
RA3    Weston Area Health NHS Trust                      Q20          37          34          16           12          425           11          7           25            25            8            43         313          46           6         20          31           32           13            1             2            2          410          15          18
RN1    Winchester and Eastleigh Healthcare NHS Trust     Q17          49          26          17           8           392           6           7           18            18            21           44         312          27           2         14          24           36           22            2             1            1          392          4           9


       MEDIUM ACUTE                                                   45          29          15           12         18035         636         297          15            17            10           58         14062       1496         161        18          25           32           19           3              2            2         17778        604         586
REM    Aintree Hospitals NHS Trust                        Q15         61          19          9            11          315           10          10          9             13            12           66          238         28           7         5           13           28           32           11             8            2          313          9           13
RTK    Ashford and St Peter's Hospitals NHS Trust         Q19         49          32          12           7           348           14          6           15            14            7            64          269         23           1         16          19           35           20           4              3            3          351          10          7
RDD                                                       Q03
       Basildon and Thurrock University Hospitals NHS Trust           40          31          11           18          370           15          11          9             12            20           59          335         22           4         4           13           27           40           10             4            2          378          12          6
RMC    Bolton Hospitals NHS Trust                         Q14         54          30          9            7           358           9           7           15            17            12           56          259         35           3         16          29           35           15           2              1            2          354          8           12
RG3    Bromley Hospitals NHS Trust                        Q07         53          29          12           6           375           11          5           10            11            8            72          299         22           0         16          26           33           19           2              2            2          378          8           5
RXQ    Buckinghamshire Hospitals NHS Trust                Q16         64          26          7            3           441           5           0           20            22            10           48          316         48           3         24          32           27           14           0              1            1          425          16          5
RFS                                                       Q24
       Chesterfield and North Derbyshire Royal Hospital NHS Trust     49          28          14           10          430           22          7           13            18            7            61          337         43           1         17          31           34           13           1              2            2          427          18          14
RJR    Countess Of Chester Hospital NHS Trust             Q15         52          25          12           11          338           19          6           9             16            19           56          253         28           2         8           15           36           29           4              3            4          335          14          14
RNA    Dudley Group Of Hospitals NHS Trust                Q27         38          27          21           14          333           5           2           10            12            4            75          260         15           1         21          30           32           12           1              1            3          315          12          13
RDE    Essex Rivers Healthcare NHS Trust                  Q03         41          30          16           13          386           30          3           22            22            7            48          303         53           3         20          26           32           16           3              1            3          392          18          9
RDU    Frimley Park Hospital NHS Trust                    Q19         52          29          12           7           393           11          8           17            16            11           56          263         35           3         13          14           32           26           8              4            3          376          19          17
RR7    Gateshead Health NHS Trust                         Q09         58          30          8            4           355           5           1           20            18            9            54          271         29           2         25          36           27           9            0              0            2          338          15          8
RD7    Heatherwood and Wexham Park Hospitals NHS Trust    Q16         45          30          13           11          315           15          4           17            12            12           59          246         25           3         20          23           29           23           1              2            3          310          10          14
RGQ    Ipswich Hospital NHS Trust                         Q01         52          24          13           11          444           12          6           12            19            7            62          327         45           8         16          30           35           14           2              0            2          445          9           8
RGP    James Paget Healthcare NHS Trust                   Q01         39          26          16           18          376           13          3           15            11            8            66          287         35           4         28          27           28           13           3              1            1          375          10          7
RAX    Kingston Hospital NHS Trust                        Q08         44          26          20           11          323           5           4           13            20            10           57          245         33           2         13          16           44           23           2              1            2          314          7           11
RC9    Luton and Dunstable Hospital NHS Trust             Q02         34          21          19           26          294           22          5           11            21            10           57          248         17           1         12          21           38           23           3              1            1          291          21          9
RJ6    Mayday Healthcare NHS Trust                        Q08         36          34          18           11          320           8           5           17            9             9            65          258         14           3         22          31           21           17           5              2            2          307          9           17
RPA    Medway NHS Trust                                   Q18         36          34          13           16          262           14          2           17            14            13           56          216         22           3         22          19           30           23           3              2            1          266          8           4
RQ8    Mid Essex Hospital Services NHS Trust              Q03         37          30          16           17          353           16          3           13            18            15           53          284         26           2         12          12           32           34           4              3            1          348          12          12
RNH
RW     Newham University Hospital NHS Trust               Q06         33          27          20           20          207           7           10          17            20            21           43          174         15           7         12          23           26           31           5              1            2          198          7           19
 W     North Cheshire Hospitals NHS Trust                 Q15         56          25          11           9           313           10          15          15            16            9            60          244         24           0         18          23           33           21           2              1            1          312          7           19
RNL    North Cumbria Acute Hospitals NHS Trust            Q13         59          24          12           6           359           16          3           21            23            8            48          250         29           4         33          28           25           9            1              1            2          350          15          13
Emergency Department Questionnaire 2004


Waiting
                                                                                                                                                       6. Were you told how long you would have to wait to be examined? (Those who waited
                                                                     3. How long did you wait before you first spoke to a nurse or doctor? (All)                                                                                                                        7. Overall, how long did your visit to the emergency department last? (All).
                                                                                                                                                                          i.e. selected option 2,3,4,5,6 or 7 for Question 5).

                                                                                                                Number of Don't know                                 Yes, and I                              Number of Don't know/                         More than 1 More than 2 More than 4 More than 8 More than 12                   Number of
                                                                                                                                                       Yes, but the               Yes, but the
                                                                0 to 15      16 to 30    31 to 60    More than     total                    Missing                  had to wait                 No, I was      total                 Missing    Up to 1   hour but no hours but no hours but no hours but no hours but no    More than      total       Can't     Missing
                                                                                                                            / can't                     wait was                   wait was                               can't
                                                                minutes      minutes     minutes     60 minutes  specific                  responses                about as long                 not told    specific               responses    hour     more than 2 more than 4 more than 8 more than more than 24         24 hours     specific    remember   responses
                                                                                                                          remember                       shorter                    longer                             remember
                                                                                                                responses                                           as I was told                            responses                                       hours        hours        hours       12 hours      hours                    responses
Code                                                                %           %           %            %           n         n               n            %             %            %            %             n         n           n          %            %           %            %            %            %             %             n          n          n
RN5    North Hampshire Hospitals NHS Trust              Q17         56          28          10           5          363        7               3            22            25           13           40           275        30          2          18          29           33           16            1           1             2            351         10         12
RAP
 RV    North Middlesex University Hospital NHS Trust    Q05         40          31          20           9          265        12              7            16            18           15           52           227        18          1          16          19           39           19            5           0             2            253         19         12
 W     North Tees and Hartlepool NHS Trust              Q10         41          29          17           13         390        13              3            12            12           5            70           289        42          1          35          30           26           6             1           0             1            385         10         11
RNS    Northampton General Hospital NHS Trust           Q25         45          34          13           9          304        13              4            19            17           10           55           228        24          4          19          22           36           18            2           1             2            294         16         11
RGN                                                     Q01
       Peterborough and Stamford Hospitals NHS Foundation Trust     57          29          9            6          343        13              4            18            21           9            52           239        36          5          34          23           23           13            2           2             3            332         9          19
RD3    Poole Hospitals NHS Trust                        Q22         47          27          12           13         388        19              7            25            18           12           45           306        27          2          19          26           33           16            2           1             2            378         17         19
RG2    Queen Elizabeth Hospital NHS Trust               Q07         33          33          22           12         275        15              6            13            20           16           51           236        19          2          15          22           29           26            3           2             3            278         8          10
RFR    Rotherham General Hospitals NHS Trust            Q23         35          30          19           16         336        13              8            13            12           9            66           268        19          3          26          33           30           9             0           1             1            340         10         7
RDZ                                                     Q22
       Royal Bournemouth and Christchurch Hospitals NHS Trust       25          29          25           22         344        14              5            10            12           14           64           313        18          4          13          24           34           22            4           2             0            345         7          11
RA2    Royal Surrey County Hospital NHS Trust           Q19         47          33          13           7          351        10              2            10            11           9            69           267        33          0          13          21           36           24            3           1             2            343         8          12
RD1    Royal United Hospital Bath NHS Trust             Q20         50          26          12           13         380        23              6            12            15           8            64           273        38          3          15          24           38           15            1           3             4            379         19         11
RCC                                                     Q11
       Scarborough and North East Yorkshire Health Care NHS Trust   59          18          10           14         419        11              5            15            21           13           51           312        37          4          21          24           32           19            1           0             2            413         15         7
RK5    Sherwood Forest Hospitals NHS Trust              Q24         45          34          14           7          345        7               9            18            19           9            54           291        33          1          19          36           34           9             1           0             1            343         4          14
RA9    South Devon Health Care NHS Trust                Q21         22          25          24           29         360        10              10           8             11           7            74           322        21          2          15          29           39           14            2           1             1            371         6          3
RAJ    Southend Hospital NHS Trust                      Q03         24          27          25           24         357        8               6            12            14           5            69           315        27          3          12          27           40           18            2           1             1            362         6          3
RVY    Southport and Ormskirk Hospital NHS Trust        Q15         48          28          14           10         352        5               8            23            16           8            53           265        31          8          31          27           28           11            1           1             1            346         5          14
RBN    St Helens and Knowsley Hospitals NHS Trust       Q15         48          29          14           9          350        16              11           18            24           13           45           245        35          13         11          19           30           27            5           5             2            346         18         13
RWJ    Stockport NHS Trust                              Q14         55          31          8            6          341        8               3            22            23           11           44           270        24          3          12          27           34           19            3           2             2            334         10         8
RTP    Surrey and Sussex Healthcare NHS Trust           Q19         45          34          11           10         319        14              5            10            12           9            69           240        29          4          14          21           24           23            7           3             7            317         10         11
RN3    Swindon and Marlborough NHS Trust                Q20         41          35          15           9          379        7               4            18            25           8            49           333        26          3          21          34           35           7             0           1             1            374         8          8
RBA    Taunton and Somerset NHS Trust                   Q22         53          28          12           7          384        13              2            20            18           7            54           265        53          2          27          30           26           13            1           1             1            378         13         8
RAS    The Hillingdon Hospital NHS Trust                Q04         59          22          10           9          377        19              21           15            15           10           60           252        41          8          12          17           31           24            6           4             6            362         25         30
RJ2
 RQ    The Lewisham Hospital NHS Trust                  Q07         40          31          18           11         437        18              5            18            17           9            57           345        39          3          20          26           27           20            3           1             2            419         22         19
 W     The Princess Alexandra Hospital NHS Trust        Q03         40          33          14           13         308        11              5            15            15           7            63           256        23          3          22          31           30           15            1           0             2            310         8          6
RKE    The Whittington Hospital NHS Trust               Q05         36          29          20           15         254        13              4            11            22           13           54           227        11          2          11          18           33           29            5           2             2            255         9          7
RBK    Walsall Hospitals NHS Trust                      Q27         40          33          17           10         278        4               5            18            14           13           54           215        24          1          27          34           27           11            1           0             0            274         5          8
RGC    Whipps Cross University Hospital NHS Trust       Q06         34          38          17           11         283        4               4            11            15           8            66           228        12          1          13          16           39           25            4           2             2            270         12         9
RPL    Worthing and Southlands Hospitals NHS Trust      Q19         31          26          24           19         385        10              3            20            18           5            57           310        28          6          24          35           31           9             0           0             1            370         11         17
RCB    York Hospitals NHS Trust                         Q11         53          28          13           6          360        12              6            18            24           9            49           268        32          0          24          28           33           11            1           1             2            358         10         10


       LARGE ACUTE                                                  50          29          12           8          14999         579         309          16            17           10            57         11480       1293        122         20          26          31            17            2            1             2         14797        509        581
RF4                                                      Q06
       Barking, Havering and Redbridge Hospitals NHS Trust          43          33          11           13          334           11          4           15            13           15            56          285         30          3          11          15          31            30            9            3             1          324          14         11
RVL    Barnet and Chase Farm Hospitals NHS Trust         Q05        34          31          21           13          337           12          1            7            13           13            67          286         14          1          13          18          33            28            3            2             4          329          6          15
RR1                                                      Q27
       Birmingham Heartlands and Solihull Teaching NHS Trust        44          30          16           10          276           12          2           18            12            9            61          223         22          3          24          21          35            17            2            0             1          272          14         4
RXL    Blackpool, Fylde and Wyre Hospitals NHS Trust     Q13        60          21          11           8           350           9           3           13            13            8            66          272         31          1          19          27          32            15            4            2             1          343          9          10
RAE    Bradford Teaching Hospitals NHS Trust             Q12        44          27          13           15          252           13          2           14            17           18            52          200         12          2          14          22          33            24            2            1             3          245          11         11
RXH
RW     Brighton and Sussex University Hospitals NHS TrustQ19        58          28           8           5           360           17          4           13            22           11            54          245         44          4          19          25          27            18            3            4             3          358          14         9
  Y    Calderdale and Huddersfield NHS Trust             Q12        50          26          15           9           292           3           29          20            13            8            59          230         23          3          22          33          33             9            1            0             1          285          6          33
RLN    City Hospitals Sunderland NHS Trust               Q09        53          32          10           6           385           17          4           22            28           13            37          297         33          6          23          28          34            11            1            1             2          384          12         10
RXP                                                      Q10
       County Durham and Darlington Acute Hospitals NHS Trust       44          30          14           11          264           14          1           13            12           13            63          198         33          2          24          19          31            20            2            2             3          259          9          11
RP5
RW     Doncaster and Bassetlaw Hospitals NHS Trust       Q23        47          30          15           8           343           9           4           20            10            7            62          250         24          1          23          36          23            14            2            1             1          332          12         12
 H     East and North Hertfordshire NHS Trust            Q02        54          27          13           7           365           13          5           10            18           15            57          267         27          2          16          21          31            25            4            1             1          364          10         9
RVV    East Kent Hospitals NHS Trust                     Q18        48          29          14           9           414           17          4           11            18            8            63          319         40          4          17          21          37            19            1            2             2          406          22         7
RXR    East Lancashire Hospitals NHS Trust               Q13        50          31          13           6           293           12          8           17            19           13            51          216         26          1          17          23          37            20            1            0             1          286          12         15
RXC    East Sussex Hospitals NHS Trust                   Q19        47          28          13           12          391           12          7           10            13           10            67          307         18          4          16          22          32            23            4            1             3          383          8          19
RVR    Epsom and St Helier University Hospitals NHS TrustQ08        49          26          14           11          359           3           9           16            18            8            59          270         16          4          17          25          33            20            4            0             1          354          10         7
RTE
RW     Gloucestershire Hospitals NHS Trust               Q20        72          20           7           2           386           15          2           23            21            6            49          256         27          5          39          32          20             7            1            1             1          381          12         10
  A    Hull and East Yorkshire Hospitals NHS Trust       Q11        44          35          15           7           361           18          4           11            14            8            66          303         29          2          19          22          32            20            2            3             3          350          20         13
RXN
RW     Lancashire Teaching Hospitals NHS Trust           Q13        54          29          10           7           331           11          5           16            16           12            56          238         40          1          17          30          36            12            1            2             2          326          15         6
  F    Maidstone and Tunbridge Wells NHS Trust           Q18        40          31          16           13          365           17          3           10            21            9            60          297         27          1          11          24          33            25            4            2             2          367          10         8
RXF    Mid Yorkshire Hospitals NHS Trust                 Q12        55          31          10           5           308           10          2           13            11           12            64          249         18          2          23          32          27            14            2            1             1          307          7          6
RTX    Morecambe Bay Hospitals NHS Trust                 Q13        68          21           6           4           380           15          4           23            17            8            52          261         35          4          32          30          30             5            1            0             2          371          13         15
RM1    Norfolk and Norwich University Hospital NHS Trust Q01        68          23           6           3           416           25          6           15            15            9            62          303         47          4          18          29          34            15            1            1             2          421          16         10
RVJ    North Bristol NHS Trust                           Q20        56          29           9           6           383           17          6           17            12           11            60          296         29          0          21          28          28            18            3            0             1          379          15         12
RV8    North West London Hospitals NHS Trust             Q04        35          31          16           18          255           15          18          16            18           15            51          218         20          7          19          19          30            26            2            1             3          255          5          28
RJL                                                      Q11
       Northern Lincolnshire and Goole Hospitals NHS Trust          50          28          14           8           325           11          11          20            17            7            56          245         38          2          26          30          31            10            2            0             1          325          7          15
RTF    Northumbria Health Care NHS Trust                 Q09        56          27          11           6           360           16          1           19            20           10            51          262         26          2          24          26          33            12            1            0             4          358          10         9
RW6    Pennine Acute Hospitals NHS Trust                 Q14        58          26           9           7           382           17          15          24            20           14            42          259         39          3          18          24          35            13            3            2             5          369          20         25
RK9    Plymouth Hospitals NHS Trust                      Q21        60          31           6           3           391           19          24          22            22           10            45          269         53          1          17          22          32            19            3            4             4          382          24         28
RHU
 RH    Portsmouth Hospitals NHS Trust                    Q17        49          31          15           6           280           3           12          15            22            6            57          216         37          2          27          34          28            10            0            0             0          278          5          12
 W     Royal Berkshire and Battle Hospitals NHS Trust    Q16        54          33           8           4           312           11          4           13            17           10            59          230         24          4          17          30          36            13            2            1             1          308          9          10
REF    Royal Cornwall Hospitals NHS Trust                Q21        51          25          15           10          410           17          12          17            21           10            52          306         48          4          21          25          25            19            5            3             2          403          15         21
RH8    Royal Devon and Exeter NHS Foundation Trust       Q21        54          30          11           5           351           10          5           15            15            8            62          261         24          3          16          36          31            11            2            2             2          341          15         10
Emergency Department Questionnaire 2004


Waiting
                                                                                                                                                       6. Were you told how long you would have to wait to be examined? (Those who waited
                                                                     3. How long did you wait before you first spoke to a nurse or doctor? (All)                                                                                                                        7. Overall, how long did your visit to the emergency department last? (All).
                                                                                                                                                                          i.e. selected option 2,3,4,5,6 or 7 for Question 5).

                                                                                                                Number of Don't know                                 Yes, and I                              Number of Don't know/                         More than 1 More than 2 More than 4 More than 8 More than 12                   Number of
                                                                                                                                                       Yes, but the               Yes, but the
                                                                  0 to 15    16 to 30    31 to 60    More than     total                    Missing                  had to wait                 No, I was      total                 Missing    Up to 1   hour but no hours but no hours but no hours but no hours but no    More than      total       Can't     Missing
                                                                                                                            / can't                     wait was                   wait was                               can't
                                                                  minutes    minutes     minutes     60 minutes  specific                  responses                about as long                 not told    specific               responses    hour     more than 2 more than 4 more than 8 more than more than 24         24 hours     specific    remember   responses
                                                                                                                          remember                       shorter                    longer                             remember
                                                                                                                responses                                           as I was told                            responses                                       hours        hours        hours       12 hours      hours                    responses
Code                                                                %           %           %            %           n         n               n            %             %            %            %             n         n            n         %            %           %            %            %            %             %             n          n          n
RXK
 RX    Sandwell and West Birmingham Hospitals NHS Trust    Q27      44          29          17           11         235        13              15           17            17           9            57           194        20           3         22          31           31           13            1           1             2            232         13         18
 W     Shrewsbury and Telford Hospitals NHS Trust          Q26      52          29          12           7          391        18              11           15            20           7            58           299        43           6         20          28           28           16            4           1             3            397         16         7
RTR    South Tees Hospitals NHS Trust                      Q10      56          31          10           3          338        11              5            18            15           8            59           262        21           4         36          29           19           10            2           2             2            343         7          4
RTG    Derby Hospitals NHS Foundation Trust                Q24      48          31          14           7          293        22              5            15            16           6            63           236        30           3         14          26           36           18            3           1             1            297         9          14
RL4
RW     The Royal Wolverhampton Hospitals NHS Trust         Q27      39          33          18           10         290        4               2            14            21           18           47           222        22           0         15          26           36           17            1           1             3            275         6          15
 D     United Lincolnshire Hospitals NHS Trust             Q24      48          28          14           10         370        16              14           16            24           12           49           285        45           1         22          30           34           12            1           1             1            367         13         20
RJE    University Hospital Of North Staffordshire NHS TrustQ26      54          33          7            6          352        13              16           24            22           9            46           282        31           4         16          21           35           21            5           1             2            350         10         21
RKB
RW                                                         Q28
       University Hospitals Coventry and Warwickshire NHS Trust     39          35          17           9          311        9               4            15            19           9            57           252        27           3         27          36           24           8             2           1             2            304         6          14
 G     West Hertfordshire Hospitals NHS Trust              Q02      36          28          18           19         351        16              6            10            14           12           64           293        25           2         14          19           37           23            3           1             3            349         13         11
RBL
RW     Wirral Hospital NHS Trust                           Q15      47          32          14           6          358        12              1            12            13           6            68           271        26           3         16          30           31           20            1           1             1            353         7          11
  P    Worcestershire Acute Hospitals NHS Trust            Q28      47          31          15           8          370        14              4            18            21           11           50           287        29           3         12          30           34           15            4           2             3            365         10         13
RRF    Wrightington, Wigan and Leigh NHS Trust             Q14      51          32          9            8          329        10              5            10            13           6            71           263        20           2         16          19           33           26            4           1             2            320         12         12


    ACUTE SPECIALIST                                                41          28          14           16          439           2               8       21            25            16           38          389         20           8         13          22           43           21            2             0            0          423          8          18
RP6 Moorfields Eye Hospital NHS Trust                   Q05         41          28          14           16          439           2               8       21            25            16           38          389         20           8         13          22           43           21            2             0            0          423          8          18


       ACUTE TEACHING                                               49          29          14           9           6981         256         127          17            20            11           52         5371        612          68         19          25           32           18            3             2            2          6840        270         254
RNJ    Barts and The London NHS Trust                     Q06       51          25          12           13          199           3           6           11            17            20           52         152          12          0          16          26           34           19            5             0            1          191          11          6
RGT    Cambridge University Hospital NHS Foundation Trust Q01       55          31          9            5           338           11          5           16            21            8            55         257          36          5          13          25           34           20            5             2            1          337          12          5
RW3    Central Manchester and Manchester Children's       Q14       32          39          17           12          329           12          7           16            21            11           52         284          24          7          19          33           27           16            3             0            2          325          7           16
RQM    Chelsea and Westminster Healthcare NHS Trust       Q04       50          30          14           6           272           7           3           19            21            15           45         211          26          3          23          21           35           16            3             0            2          265          10          7
RJ1    Guy's and St Thomas' NHS Trust                     Q07       56          22          13           8           269           11          3           20            20            10           51         198          23          3          15          23           34           22            2             2            2          256          18          9
RQN    Hammersmith Hospitals NHS Trust                    Q04       43          30          15           12          291           9           5           13            16            14           56         225          18          4          18          17           31           25            5             3            1          275          11          19
RJZ    King's College Hospital NHS Trust                  Q07       45          30          13           12          286           9           6           18            15            12           55         240          19          5          20          29           28           17            3             2            1          287          7           7
RR8    Leeds Teaching Hospitals NHS Trust                 Q12       50          33          12           5           317           13          8           15            15            7            63         249          24          1          18          27           33           18            3             1            1          313          12          13
RTH    Oxford Radcliffe Hospital NHS Trust                Q16       51          27          14           7           381           9           0           17            18            11           54         266          37          3          18          26           38           14            1             2            2          368          11          11
RFK    Queen's Medical Centre, Nottingham Uni             Q24       54          28          14           4           346           18          3           24            21            8            47         262          38          5          14          20           45           18            1             2            0          342          18          7
RAL    Royal Free Hampstead NHS Trust                     Q05       34          35          20           11          251           8           1           8             18            15           59         205          20          2          15          22           32           24            2             1            3          239          10          11
RQ6    Royal Liverpool and Broadgreen University HospitalsQ15       46          29          15           10          308           12          10          15            22            13           50         246          21          4          25          22           27           18            1             3            4          315          7           8
RM3    Salford Royal Hospitals NHS Trust                  Q14       58          26          10           6           274           11          5           28            16            8            48         202          15          2          15          31           31           18            1             2            2          268          13          9
RHQ    Sheffield Teaching Hospitals NHS Trust             Q23       50          28          11           10          346           13          9           15            22            11           52         277          33          0          32          26           24           14            3             1            1          352          4           12
RM2    South Manchester University Hospitals NHS Trust Q14          55          23          11           11          244           9           10          12            25            12           52         194          25          2          21          30           34           12            2             0            0          241          10          12
RHM    Southampton University Hospitals NHS Trust         Q17       61          26          9            3           344           9           7           16            15            12           57         250          18          4          22          22           32           17            3             1            2          334          13          13
RJ7    St George's Healthcare NHS Trust                   Q08       44          29          17           9           306           15          8           16            20            12           53         243          28          2          15          24           29           23            4             4            1          302          11          16
RJ5    St Mary's NHS Trust                                Q04       44          28          16           11          261           6           1           15            16            13           55         195          21          2          20          22           30           19            4             2            3          246          10          12
RTD    The Newcastle Upon Tyne Hospitals NHS Trust        Q09       50          23          13           14          300           10          7           20            27            12           41         229          27          0          16          25           33           21            4             1            1          284          20          13
RA7    United Bristol Healthcare NHS Trust                Q20       48          33          11           9           371           19          4           14            24            8            54         291          50          4          24          26           24           18            3             3            2          370          13          11
RRV    University College London Hospitals NHS Trust      Q05       49          31          13           7           282           5           12          17            24            10           50         204          29          4          19          29           31           15            2             1            2          274          7           18
RRK
RW     University Hospital Birmingham NHS Trust           Q27       38          26          20           15          330           20          3           20            19            10           51         253          32          4          16          30           33           14            2             1            5          326          19          8
 E     University Hospitals Of Leicester NHS Trust        Q25       51          30          10           8           336           17          4           22            18            11           48         238          36          2          18          27           34           16            1             2            2          330          16          11

				
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