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									      MTA Office Managers & Human Resources Peer Group
                    2011 Fall Conference

November 3-4, 2011
Best Western Kelly Inn
St. Cloud, MN

You’re invited to attend the Fall Conference of the MTA Office Managers & Human Resource
Peer Groups, scheduled for November 3 and 4, 2011 at the Best Western Kelly Inn at St. Cloud,
Minnesota. As we have learned, Office Managers and Human Resource Managers have a lot of
common work functions and responsibilities and we have this joint conference planned to take
advantage of the knowledge and resources each peer group has to offer.

Thursday morning we’ll get an MTA update from MTA President & CEO Brent Christensen, hear
industry and HR updates from Olsen Thielen staff members Tom Campbell and Larry Kugler, be
enlightened by a telework panel consisting of Kristi Hastings, Randy Johnson, and a telework
employee, and learn about a respectful workplace from Kate Harri.

Breakfast will be served Friday morning as we prepare for Tony Mayer’s GM Perspective, a
lesson on workers’ compensation and roundtable discussions on topics of interest to attendees.
The conference will wrap up by noon so everyone can head home for the weekend.

Click here to see the meeting agenda, hotel information and download the conference
registration form. The deadline for the meeting registration is October 18. Please note that our
block of rooms at the Kelly Inn will be held until October 17.

We are looking forward to a good turnout and hope you will join us in St. Cloud at the Best
Western Kelly Inn for an enjoyable conference. If you have any questions, feel free to contact
any planning committee member listed with the meeting information.

              MTA Office Managers & Human Resource Peer Group Planning Committee

              Debby Floerchinger, Crosslake
              Lisa Groetsch, Albany Mutual
              Kris Radermacher, Farmers Mutual
              Karen Thompson, Otter Tail/Park Region
              Jennifer Grewe, West Central
              Sue Gunderson, Garden Valley
              Lisa Heittola, CTC
               Office Managers & Human Resources
                                   Peer Group
                            2011 Fall Conference
                            November 3-4, 2011
             Best Western Kelly Inn – St. Cloud, MN
Fall 2011 Planning Committee:
Debby Floerchinger                       Lisa Groetsch
Crosslake Communications                 Albany Mutual Telephone
218-692-2777                             320-845-7696
floerchi@crosslake.net                   lisag@albanytel.com

Kris Radermacher
Farmers Mutual Telephone

Karen Thompson                           Jennifer Grewe
Otter Tail/Park Region Telephone         West Central Telephone
218-826-6161                             218-837-5151
Karen.thompson@parkregion.com            jenniferg@wcta.net

Sue Gunderson                            Lisa Heittola
Garden Valley Telephone                  CTC
218-687-2400                             218-454-1121
sgunders@gvtel.com                       lisa.heittola@ctctelcom
MTA                                                     Office Managers and HR
                                                           Fall Conference 2011

Thursday, November 3, 2011
  8:00 AM        Registration & Continental Breakfast (included)

  9:00 AM        Welcome & Introductions by Planning Committee

  9:05 AM        MTA Update – Brent Christensen, MTA

 10:00 AM        Industry Update – Tom Campbell, Olsen Thielen

 10:45 AM        Break

 11:00 AM        Employee Engagement -- Larry Kugler, Olsen Thielen

 12:00 PM        Group Luncheon (included)

 1:00 PM         Telework Experience – Employee, Employer, HR & Policy –
                    Panelists: Kristi Hastings, Randy Johnson, Telework Employee
 2:45 PM         Break
 3:00 PM         “Respectful Workplace” – Kate Harri, Behavioral Medical Intervention

 4:30-5 PM       Wrap up and adjournment

                 Dinner on your own

Friday, November 4, 2011

 7:00 AM         Breakfast (included)

 8:00 AM         GM Perspective (Diversifying Your Business in the National Broadband
                   Plan Era) – Tony Mayer, West Central Telephone Association
 9:45 AM         Break

10:00 AM         Workers’ Compensation (Experience Mod Mystery) – Mark Kraemer,
                   Minnesota Comp Advisor
11:00 AM         Roundtable Discussions (topics will be requested at meeting)
12:00 Noon       Meeting wrap up and adjournment
                                   About Our Speakers
MTA Update ----- Brent Christensen (MTA President/CEO)

Brent J. Christensen is the President/CEO of the Minnesota Telecom Alliance. He is responsible for
administration and operation of a state trade association that represents over 80 independent
telecommunications companies, over 40 affiliate telecommunications companies, and over 250
associate members. Christensen advocates on behalf of MTA members at the state and federal levels.
He has testified before numerous state legislative committees, before Congress and the Minnesota
Public Utilities Commission. Prior to this position, Christensen served 6 years on the MTA Board of
Directors, including 2 years on the Executive Committee. He also served as Chair of the Legislative
committee and as a member of several other MTA policy committees.

Prior to his position with the MTA Christensen was the Vice President/General Manager of Christensen
Communications Company, a family owned ILEC located in Madelia, MN. Christensen began his
employment with Christensen Communications in 1979, as a summer intern. He returned in 1996 as a
telephone technician. Prior to returning to the company, Christensen lived in Austin, Texas and was
employed by the Travis County Sheriff‟s Office. Personally, he is married to wife Anne. Together they
have four children and two grandchildren.

Speaker ----- Tom Campbell (Business Consultant, Olsen Thielen & Co LTD)

Tom is in the Consulting Department of the St. Paul office of Olsen Thielen and has more than 25 years
of experience in the telecommunications industry. He specializes in financial, regulatory, and business
management services for private and publicly held communications companies. As an experienced
former CFO of a diverse communications company, he brings a strong business background. Tom
joined the Firm in 2010.

Speaker ----- Larry Kugler (Human Resources Manager, Olsen Thielen & Co LTD)

Larry joined Olsen Thielen on August 22 replacing Alan Holz. He has a BA from Michigan State
University and a Master‟s in Business Management from Webster University. He is a member of SHRM
(Society for Human Resource Management) and a certified trainer for DDI (Development Dimensions
International). Larry has been employed in Human Resources since the mid-1980‟s and brings a
wealth of experience from professional services firms, including KKE Architects, Ellerbe Becket
(engineering) and OSM & Associates (engineering). Larry was also a Human Resources Generalist and
the Regional Manager of Training and Development with Burger King Corp. in the mid-to-late ‟80„s. He
currently serves on the Board of the non-profit The Arc Minnesota as Vice President, and is President-
elect for 2012.

Speakers ----- Telework Panel:

       Kristi Hastings (Pemberton, Sorlie, Rufer & Kershner)

       Kristi is a native North Dakotan who grew up on her family's dairy farm near Ashley, North
       Dakota. She completed her undergraduate education at the University of North Dakota in
       Grand Forks in 1998, graduating cum laude with a Bachelor of Arts in communications. Kristi
       received her Juris Doctorate Degree from the University of North Dakota School of Law in 2001.
       Kristi began working for the firm as a legal clerk during law school, before becoming an
       associate and later a partner. Her practice areas include representing public entities including
       schools, cities, counties and townships, handling complex employment litigation, human
       resources support and defending public entities in litigation matters.

       Minnesota Law & Politics has named Kristi a Rising Star two years in a row. This distinction is
       based upon a survey of Minnesota lawyers ranking outstanding up-and-coming young lawyers
       in Minnesota. She was also named one of fifteen "Up and Coming Attorneys" in the state by
       Minnesota Lawyer. Only two of the recipients were from outside the Minneapolis metro area.
       She is licensed in all courts in the state of Minnesota and has handled complex cases involving
       everything from breach of contract to sexual exploitation.

       Randy Johnson (VP of Human Resources, Blue Cross Blue Shield of North Dakota)

       Randy Johnson has served as the VP of Human Resources/Training role since 2006. In this role
       he is responsible for the Human Resources and Training division within the enterprise, providing
       leadership to the recruitment, retention, compensation, employee relations, training and
       benefits functions that serve the entire enterprise.

       Randy is a 1985 graduate of North Dakota State University in Fargo, ND with a degree in
       Business. After a 5 year career as a sales representative for an agricultural manufacturer, Randy
       began his HR career in sales training, progressing through the HR discipline by serving in
       training and organizational development, recruiting, compensation and benefits and senior HR
       leadership positions with Novartis Ag—a national manufacturer and distributor of seed
       products, American Crystal Sugar Co.—one of the nation‟s largest beet sugar processors and
       Eide Bailly, LLP—the 22nd largest accounting firm in the US.

       Randy currently holds a Senior Professional in Human Resources (SPHR) designation from the
       Society of Human Resources Management.

       Randy is married with three boys and enjoys all outdoor activities, but favors golf and water

       Telework Employee (to be announced)

Speaker ----- Kate Harri, MA, is a Licensed Psychologist, at Behavioral Medical Interventions, a
consulting firm that specializes in Disability Management, Workplace Violence Risk Management, Threat
Assessment, Fitness for Duty Examinations and Vocational Assessment and Coaching.

Kate has over 30 years experience in the mental health field. She has worked in probation, psychiatric,
private practice and corporate settings. Most recently, Kate directed the national Employee Assistance
Program for over 50,000 employees at Wells Fargo.

Ms. Harri has authored several articles on mental health concerns in the business environment. In
1999, she coauthored a chapter on preventive stress in The EAP Handbook. She has recently been
published in the Hennepin Lawyer, Employee Benefits Planner, Disability Forum and HRP Newsletter.
Her most recent articles focused on workplace stress and interventions, treating Bipolar Disorder and
management coaching.

She conducts critical incident interventions in the workplace, targeted interventions post robbery to
facilitate return to work, completes risk assessments concerning workplace harassment, hostility and
violence. She also develops workplace violence crisis intervention teams and respectful workplace
programs, provides threat assessments, career and management coaching.

Speaker ----- Tony Mayer (General Manager, West Central Telephone Association)

Anthony V. Mayer has almost 40 year of experience in the telecommunications industry, beginning his
career as an apprentice for a Wisconsin-based telephone company in 1970. At age 25, he took his first
General Manager‟s position at Stratford Mutual Telephone in Stratford, IA. In 1983, he moved to
Minnesota to accept the position of General Manager for Cross Lake Communications. Ten years later,
Tony accepted his present position of General Manager for West Central Telephone Association.

Tony has been involved in numerous successful business endeavors, including a CLEC and more
recently, a renewable solar and wind energy division, known as Zenergy.

Tony serves on numerous industry and community organizations, including past chairman of the Board
of Directors of MTA, past Chairman of the Board for Pinnacle Publishing, Sebeka Economic
Development Authority and Park Rapids Chamber of Commerce. He was also recently invited to serve
on the Minnesota Wind Industry Network for Development (WIND) committee.

Speaker ----- Mark Kraemer, CIC, CWCA, is a certified insurance counselor and one of the first
certified work comp advisors in the state of Minnesota. He speaks at various seminars and association
events. Mark was one of six named to the first agent advisory council for the largest contracting self-
insured fund in the state and recently was keynote speaker at a joint work comp conference with Dr.
Euyni, the Minnesota Twins back doctor. His clients include manufacturers, contractors, health care, or
other industries that have significant workplace exposure.

During his session, we will be exploring the “Experience Mod Mystery.” We will learn how the mod is
calculated, what affects the mod, how to control it and other processes that can improve work comp

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