Sequoia Equities - Opportunity Call
**HOT FAX**
Opp. Call #: Community Name:
Report Date: Prepared by:
Property Response Requested Within :
1-2 hours (Urgent) 2-4 hours (Important) 4-6 hours (Standard) 24 hours (Documentation Purposes)
Current Resident Previous Resident Applicant Vendor Other,
Name(s) of Parties: (1) (2) (3)
Apt. #: Home #: ( ) Other #: ( )
Describe Concern:
Please type in your response to items 1-4 below. We are looking for a detailed response which addresses every concern outlined above. After
complete print out, sign and fax to your Regional Associate. A copy should be stored in the residents’ file for documentation and the opportunity call
should be discussed during next Trends! Meeting.
1. WHAT ACTIONS WILL BE TAKEN TO RESOLVE CONCERN(S)?
(Please describe in detail below. Are you in a situation where you can restore goodwill?)
2. TRENDS! TOPIC – WHAT ACTIONS WILL BE TAKEN TO PREVENT IN THE FUTURE? (Please describe below.)
3. MEASURING EMOTIONAL TEMPERATURE (Please describe satisfaction level after follow-up.)
4. ACTION ITEMS (Check all that apply.):
Yes No Service Request Yes No Customer Service Check - Amount $
Yes No Incident Report Yes No Revise Final Account Statement
Community Business Manager’s Signature _____________________________________________ Date ________________
Regional Portfolio Manager’s Signature ________________________________________________ Date _______________