The Intergenerational Workplace - NEHES

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					The Intergenerational
     Workplace

              Presented by




 Andrea McGill-O’Rourke, VP of Operations

       of   Gifford Medical Center
                                                              Gifford Medical Center
                                              •   Andrea McGill-O’Rourke, VP of Operations




                                           ROADMAP

In this workshop participants will recognize and acknowledge generational
differences through the following:

•       Mini Lecture
•       Individual Self Assessment
•       Group Feedback
•       Case Study




    •    The Intergenerational Workplace
                                                          Gifford Medical Center
                                          •   Andrea McGill-O’Rourke, VP of Operations




                            WORKSHOP PERSPECTIVE

• Generational differences can lead to frustration, conflict, and poor morale.
  According to a survey by Lee Hecht Harrison, more than 60% of employers are
  experiencing intergenerational differences.
• However, those very differences can also lead to increased productivity - and
  ultimately organizational success.




 •   The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations




                 WORKSHOP PERSPECTIVE CONTINUED

• Robert Tanner, author of Understanding and Managing the Four Generations in the
  Workplace [2001], recommends that employers view generations as another form of
  diversity.
• By understanding the strengths, limitations, and values that each generation brings
  to the workplace, managers can anticipate miscommunications, avoid lost
  productivity as a result of conflicts, and minimize employee turnover.




 •   The Intergenerational Workplace
                                                             Gifford Medical Center
                                             •   Andrea McGill-O’Rourke, VP of Operations




                                        DISCLAIMERS

     When we speak about generations…

• We are making generalizations.
• There is overlap between generations.
• We are speaking about the middle of a bell curve.




 •    The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations




                                      STATISTICS

                                           Percent U.S.
                                           Population

                    Traditionalists               9%

                    Baby Boomers                 40%

                    Generation X                 36%

                    Generation Y                 16%



•   The Intergenerational Workplace
                                                            Gifford Medical Center
                                            •   Andrea McGill-O’Rourke, VP of Operations




                                       INFLUENCES

• Traditional: The Depression, WWII
• Baby Boomer: Vietnam War, Civil Rights, assassinations of King and Kennedy,
  Watergate, Women’s Rights, sexual revolution
• Gen X: MTV, AIDs, stagnant job market, corporate greed, high divorce and
  latchkey
• Gen Y: similar influences of GenX, parental excess, computer

How do you think each of these influences shape their attitudes in the workplace?




 •   The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations




                  HOW AND WHERE DID KENNEDY DIE?

• Traditional/Boomers                  Gunshots in Dallas

• Generation X                         Plane crash near Martha’s
                                       Vineyard
• Generation Y                         Kennedy who? The “Dead”
                                       Kennedy




 •   The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations




                               EACH GENERATION BRINGS

•       Values
•       Ideas
•       Ways of communicating
•       Ways of getting things done
•       Attitudes toward work




    •    The Intergenerational Workplace
                                                                 Gifford Medical Center
                                                 •   Andrea McGill-O’Rourke, VP of Operations



                  MULTIGENERATIONAL SELF-ASSESSMENT

•       Handout #1 (Self-Assessment)
•       Complete the Self-Assessment.
•       Break into groups- discuss your answers
•       Handout #2 (Categories)
•       Where do you see similarities/differences across the generations?
•       Discuss you’re the findings
•       Return to the larger group with your smaller group’s findings




    •    The Intergenerational Workplace
                                                             Gifford Medical Center
                                             •   Andrea McGill-O’Rourke, VP of Operations



                                       SIMILARITIES

• All generations want meaningful work, purpose, making a difference… and
  compensation that in line with the current marketplace.
• Workplace culture matters… the highest indicator of satisfaction is to feel
  valued in your job.




 •   The Intergenerational Workplace
                                                             Gifford Medical Center
                                             •   Andrea McGill-O’Rourke, VP of Operations



                                       SIMILARITIES

• More than 70% of all employees want to be recognized and appreciated.
• Career development is a high priority and one that employees generally give
  organizations low marks on.
• Flexibility is important.




 •   The Intergenerational Workplace
                                                            Gifford Medical Center
                                            •   Andrea McGill-O’Rourke, VP of Operations



                                        BENEFITS

     A multigenerational team can:

• Lead to a positive work environment enhancing recruitment, retention, and
  profitability
• Create increased flexibility within employee ranks
• Make decisions that are stronger because they incorporate multiple and diverse
  perspectives
• Increase innovation and creativity
• Meet the needs of a diverse public




 •    The Intergenerational Workplace
                                                      Gifford Medical Center
                                      •   Andrea McGill-O’Rourke, VP of Operations



                 MAKING THE CASE (BEST PRACTICES)




•   The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations



                                  THE TITANIUM RULE

• Do unto others, keeping their preferences in mind.
• Meet your clients where they are, regardless of their age.
• When communicating with an employee of another generation, it’s a matter
  of recognizing different preferences and interests and adapting to the other
  person's preferences instead of sticking with one’s own style.
• Example: A Traditionalist may want a hand written letter
• A Gen Y might send an email
• Can you think of other examples?




 •   The Intergenerational Workplace
                                                      Gifford Medical Center
                                      •   Andrea McGill-O’Rourke, VP of Operations




       SOME EXAMPLES OF USING THE TITANIUM RULE
                  GENERATIONALLY




•   The Intergenerational Workplace
                                                               Gifford Medical Center
                                               •   Andrea McGill-O’Rourke, VP of Operations




                                       TRADITIONALISTS

• Respectful tone and words, no slang or profanity, language more formal and
  professional.
• Messages should relate to company history and long-term goals.
• Let them know that you value their experience and loyalty to the organization, spend
  adequate time in orientation and training activities (including the use of technology),
  and respect common norms of courteous behavior.




 •   The Intergenerational Workplace
                                                          Gifford Medical Center
                                          •   Andrea McGill-O’Rourke, VP of Operations




                                       BOOMERS

• Relational, perhaps over coffee or lunch. Mutual interests, participative (e.g.
  eliciting input).
• Link message to the team.
• Show them how they can be an organizational star, provide them with training and
  developmental opportunities, and involve them in operational matters.




 •   The Intergenerational Workplace
                                                             Gifford Medical Center
                                             •   Andrea McGill-O’Rourke, VP of Operations




                                       GENERATION X

• Be direct straightforward.
• Don’t waste their time.
• State clearly what you want and how it will serve them with a specific
  timeframe.
• Partner them with mentors (ideally Boomers) whom they can respect.
• Do not expect them to give up their life for the job.
• Promote work/life balance.
• Refrain from giving them too much extended hands-on supervision.




 •   The Intergenerational Workplace
                                                                 Gifford Medical Center
                                                 •   Andrea McGill-O’Rourke, VP of Operations




                                           GENERATION Y


•       Be positive.
•       Tie goals to personal and team goals.
•       Do not be condescending, avoiding cynicism and sarcasm.
•       Capitalize on their technological skills
•       Provide them with structure, allow them to work in a collaborative manner
•       Be generous with training and orientation activities




    •    The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations




                                       RETENTION


• Treat all employees with respect. But recognize that what it means
   to treat people respectfully differs across generations.
• Initiate conversations about generations by getting issues out in the open.
• Ask people about their needs and preferences and remember to tie them
  into their values.
• Don’t project your preferences onto others.




 •   The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations




                                       RETENTION

• Offer options related to benefits, scheduling, and training opportunities.
• Personalize your style.
• Be flexible and creative in how you meet the preferences and expectations
  of intergenerational employees.
• Build on the strengths of each generations e.g. wisdom and a fresh set of
  eyes.
• Choose mixed generation work teams to work together.




 •   The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations




                                       RETENTION

• Learn from each other. Each generation has valuable lessons to teach the
  next.
• Example - Your company has a new software program for a piece of
  equipment:
  - A Boomer or Traditionalist employee could conduct the orientation program on
     the company’s history that provides a sense of the organization’s mission.
  - A Gen X employee could train the staff on how to use it.
  - A Gen Y employee could present the project.



 •   The Intergenerational Workplace
                                                         Gifford Medical Center
                                         •   Andrea McGill-O’Rourke, VP of Operations




                                      STUDIES
                                      SHOW…




•   The Intergenerational Workplace
                                                               Gifford Medical Center
                                               •   Andrea McGill-O’Rourke, VP of Operations




                                       TRADITIONALISTS


• Loyal employees who often dedicate their lives to one organization

• Respectful and supportive of organizational hierarchy

• Strong work ethic

• Like structure, accept authority, and will work until the job gets done




 •   The Intergenerational Workplace
                                                          Gifford Medical Center
                                          •   Andrea McGill-O’Rourke, VP of Operations




                                       BOOMERS


• Highly optimistic employees who want to excel in their careers

• Strong work ethic

• Accepting of authority figures in the workplace

• Results driven

• Loyal to the organization

• Believe that knowledge is power


 •   The Intergenerational Workplace
                                                             Gifford Medical Center
                                             •   Andrea McGill-O’Rourke, VP of Operations




                                       GENERATION X

• Technologically savvy

• Like informality

• Lean quickly

• Believe work-life balance is very important

• Embrace a diverse workplace




 •   The Intergenerational Workplace
                                                             Gifford Medical Center
                                             •   Andrea McGill-O’Rourke, VP of Operations




                                       GENERATION Y

• Very technologically savvy

• Value teamwork and personal connection

• Focused on work-life balance




 •   The Intergenerational Workplace
                                                             Gifford Medical Center
                                             •   Andrea McGill-O’Rourke, VP of Operations




                                       GENERATION Y

• Exceptional multi-taskers who desire a lot of communication and feedback
• Embrace diversity and value career mobility
• Don’t see anything wrong with hopping from job to job
• Life satisfaction is key, and jobs are disposable to them




 •   The Intergenerational Workplace
                                                                Gifford Medical Center
                                                •   Andrea McGill-O’Rourke, VP of Operations




                                           CASE STUDY

•       Break into groups
•       Read the case
•       Offer suggestions for dealing with the case
•       Put on flip chart
•       Rejoin the larger group




    •    The Intergenerational Workplace
                                                       Gifford Medical Center
                                       •   Andrea McGill-O’Rourke, VP of Operations



         DO YOU VALUE MULTIPLE GENERATIONS IN THE
                       WORKPLACE?

• Take the test and find out




 •   The Intergenerational Workplace
                                                           Gifford Medical Center
                                           •   Andrea McGill-O’Rourke, VP of Operations




                                      QUESTIONS?




•   The Intergenerational Workplace

				
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