90+ escalation by redlaten

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									90+ SOP

Invoices 90+ will be automatically turned over to collections including all related
younger invoices of payer

Invoices younger than 90 days but is in danger of being paid either due to 1) an issue on
the invoice that cannot be remedied anymore, 2) incapacity of payer to pay or 3) an
action a client has done (e.g. cashed cheques, claims, contract breach etc) need to be
immediately emailed to the party who is expected to resolve the issue, be it in the same or
another department. Both immediate supervisors of the initiating and receiving
departments need to be copied in the email. This email officially turns over the issue to
the receiving party. Until it is resolved, the invoice and its related issues and invoices
remain in the custody of the receiving party.

								
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