HC$ HEALTHCARE COLLECTION SPECIALISTS, INC.
75 FRANKLIN TURNPIKE
P.O. BOX 306 * WALDWICK, NJ 07463
PHONE: 201-447-6789 FAX: 201-444-6543 EMAIL: HCSCOLLECTIONS@VERIZON.NET
INSTRUCTIONS TO PLACE ACCOUNTS WITH HC$
AGE OF THE ACCOUNT – THE DATE OF SERVICE SHOULD BE LESS THAN 5 YEARS OLD. PLEASE NOTE
THAT THE ODDS OF COLLECTING ON A 5 YEAR OLD ACCOUNT ARE NOT VERY GOOD. THE OPTIMUM TIME
TO PLACE AN ACCOUNT TO COLLECTION IS 4 TO 6 MONTHS AFTER THE DATE OF SERVICE. IF YOU HAVE
NOT PROVIDED A BLANKET AUTHORITY TO DETERMINE DATE OF DELINQUENCY, YOU MUST INCLUDE
DATE OF DELINQUENCY ON THE CLIENT REFERRAL COVER SHEET.
PRIOR COLLECTION ACTION – TO PROTECT ALL PARTIES FROM LAWSUITS, HC$ DOES NOT ACCEPT
ACCOUNTS THAT WERE PREVIOUSLY PLACED WITH A COLLECTION AGENCY (KNOWN IN THE INDUSTRY
AS SECONDS). THE FAIR CREDIT REPORTING ACT, THE FEDERAL LAW THAT REGULATES CREDIT
REPORTING ACTIVITY, PLACES RESTRICTIONS ON REPORTING AN ACCOUNT OF THIS TYPE TO A CREDIT
BUREAU.
MINIMUM DOLLAR AMOUNT – WE ACCEPT ACCOUNTS $40.00 AND OVER.
IMPORTANT INFORMATION – THE FOLLOWING INFORMATION IS VERY IMPORTANT
FOR BOTH THE RESPONSIBLE PARTY AND THEIR SPOUSE (IF MARRIED ON THE DATE OF SERVICE) OR IF
THE PATIENT IS A MINOR THIS INFORMATION IS DESIRED ON BOTH PARENTS
OUR COMPUTER SYSTEM WILL REJECT ACCOUNTS WITHOUT THIS INFORMATION
* NAME
* ADDRESS – EVEN IF THE ADDRESS THAT YOU HAVE IS NOT VALID
* DATE OF BIRTH OF THE RESPONSIBLE PARTY
* SOCIAL SECURITY #
PHONE #
EMPLOYER – ADDRESS AND PHONE # IF KNOWN
STATUS OF INSURANCE (DENIED, PAID TO MEMBER, ETC.)
BIRTH DATE OF THE PATIENT ON DATE OF SERVICE (IF PATIENT IS A MINOR)
ACTUAL LISTING INSTRUCTIONS
SEND US A PRINT OUT FROM YOUR COMPUTER SYSTEM THAT SHOWS ALL CHARGES AND PAYMENTS
RECEIVED. EACH COMPUTER SYSTEM HAS ITS OWN NAME FOR THIS PRINT OUT, IT IS SOME TIMES
CALLED AN ON LINE STATEMENT, PATIENT LEDGER, PATIENT FINANCIAL HISTORY, ETC.
SEND US A PRINTOUT OF THE PATIENT DEMOGRAPHIC INFORMATION. IF YOUR COMPUTER DOES NOT
PRINT OUT THIS INFORMATION YOU MAY SEND US A PHOTOCOPY OF THE PATIENT REGISTRATION/DATA
FORM
SEND US A PRINTOUT OF YOUR IN HOUSE COLLECTION NOTES. IF YOUR COMPUTER DOES NOT PRINT
OUT THIS INFORMATION YOU MAY ATTACH A NOTE TO EACH ACCOUNT WITH ANY PERTINENT
INFORMATION REGARDING THE ACCOUNT. INFORMATION SUCH AS, HOME ADDRESS IS NOT VALID,
PATIENT KEPT INSURANCE MONEY, ETC., IS HELPFUL IN THE COLLECTION PROCESS
WE USE AN IMAGING SYSTEM TO STORE ALL FILES. IF POSSIBLE, PLEASE SEND FILES ON STANDARD
WEIGHT 8 ½ X 11 WHITE PAPER WITH BLACK WRITING, SINGLE SIDED WITH AS FEW STAPLES AS POSSIBLE
(STAPLE INDENTATIONS ESPECIALLY IN THE UPPER LEFT HAND CORNER TEND TO CAUSE PAGES TO STICK
TOGETHER WHEN PLACED IN THE SCANNER) DO NOT SEND ORIGINAL DOCUMENTS AS ALL PAPERS ARE
SHREDDED AFTER THEY HAVE BEEN SCANNED FOR MEDICAL AND FINANCIAL PRIVACY OF THE DEBTOR.