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					   CASE STUDY 2008
Benchmarking Collections
Presented by:
                                                          Janice Ridling
                                                    Baptist Health System, Inc.
                                              Vice President of Revenue Management

Janice Ridling, CHFP, MPA, is VP of Revenue Management for BHS in., Birmingham, AL. One of the largest healthcare systems in
The state of Alabama, Baptist Health System includes four core acute care hospitals, and nine senior housing facilities across the central
And northern portion the state. Janice has significant experience in health care finance, formally serving Tenet Health System as Vice
President of Patient Financial Services, Western Division. Janice earned a Bachelor degree in Health Care Administration from
Florida Atlantic University and a Masters in Public Administration from University of Alabama, Birmingham.




                                                       Pollyanna M. Brannan
                                                      Brannan Consulting, LLC
                                                             President

Pollyanna Brannan is the owner of Brannan Consulting, LLC, providing Partnership Management services to the healthcare industry.
Pollyanna has 17 years experience in managing Customer Service and over 12 years experience in healthcare receivables management.
She has a wide level of experience, from Client Service and Collection Sales management, assisted in the development of an Outsource
Billing Company and prior owner of a Collection Agency. Currently, Pollyanna assists hospitals with the selection and management of
their Collection Vendor Partners. She effectively optimizes performance of these Partnerships at all levels of collections. Pollyanna
earned a Bachelor degree in Business from Auburn University with a minor in Public Relations.




                                                                                                                                             2
AGENDA



   BHS Vendor Organization and Operations
   Why
   How
   Outcome/Results




  Created by: Brannan Consulting, LLC 2008   3
BHS Vendor Organization and Operations

       15 Vendor Management Staff Members
         • 5 BHS and 10 Vendor On-sites

       BHS Vendor staff responsibilities
         • Reconciliation of Placements
         • Review and adjust invoices as needed
         • Work with Vendor On-Sites

       Weekly Calls with BHS staff and Vendors

       Quarterly reviews; BHS Leadership, vendor management FTE ,
        IT and Partner
         • Discussion and resolution of issues.




                                                                     4
WHY?


          No reliable benchmarks (Eligibility, EBO, BD, WComp, Liability)
          Resource limitations at BHS
          Monitor vendor performance
          Expertise in the RFP process
          Limited knowledge and expertise on how agencies work and what
           motivates them
          Changes in reimbursement - cash flow
          Expertise and time to do in-depth agency audits
          Challenge the status quo related to benchmarks and reporting
                             i.e.: definition of approvals in the Eligibility realm
          Performance transparency




  Created by: Brannan Consulting, LLC 2008                                            5
HOW?
 Contract for support-Outsource this process for expertise and
  resources




     Created by: Brannan Consulting, LLC 2008                     6
 HOW?
 We chose Brannan Consulting (BC) due to known experience from prior projects


1st Key to Success: True Comparisons by making “Apple to Apple” a reality
        •       Example: BC’s evaluation recognized reports not reflecting what agency
                Rep. presented due to an IT change made unknown to Rep. Honest
                mistake but critical!
        2nd Key: Establish long term partnerships with vendors vs. short term
        •       Example: BHS to give 90 day notice to vendor-let BC try to salvage the
                partnership by assisting agency in improving recovery and customer service
                to patients and to BHS staff-BC referred to this as “bridging the gap” b/w
                hospital and collection vendor partners
        •       Result:
                  •       Improved service and recovery significantly within 90 days
                  •       Saved BHS time and money by not having to replace agency
                  •       Win-Win for BHS and vendor



     Created by: Brannan Consulting, LLC 2008                                          7
Sample Standardized Report Format:
 PRIMARY BAD DEBT REPORT TEMPLATE:

    UPDATE HEADER:
 BAPTIST HEALTH SYSTEM-PARTNER PERFORMANCE ANALYSIS
 AGENCY NAME:
 SERVICE PROVIDED: PRIMARY BAD DEBT COLLECTIONS
  CLIENT CODES INCLUDED IN REPORT & DESCRIPTION OF CLIENT CODES NOTED AT TOP OR BOTTOM OF REPORT
 EFFECTIVE DATE:
 PREPARED BY: NAME, CONTACT NUMBER AND EMAIL ADDRESS
 DATE REPORT PROVIDED TO BHS:

                                                                                                                                        12 MONTH
                         Jun-11      Jul-11   Aug-11   Sep-12   Oct-11   Nov-11   Dec-11   Jan-12   Feb-12   Mar-12   Apr-12   May-12     TOTAL  TODATE


 Gross Placements          #           #        #        #        #        #        #        #        #        #        #        #         #       #

                           $           $        $        $        $        $        $        $        $        $        $        $         $       $
 Batch Collections         $           $        $        $        $        $        $        $        $        $        $        $         $       $
 Gross Recovery %          %           %        %        %        %        %        %        %        %        %        %        %         %       %
 Recalls                   $           $        $        $        $        $        $        $        $        $        $        $         $       $
 Net Recovery %            %           %        %        %        %        %        %        %        %        %        %        %         %       %
 Insurance Paid            $           $        $        $        $        $        $        $        $        $        $        $         $       $

 Average Age at
 Placement
 Average Balance           $           $        $        $        $        $        $        $        $        $        $        $         $       $
 Monthly Collections       $           $        $        $        $        $        $        $        $        $        $        $         $       $
 Todate Gross
 Recovery %                %           %        %        %        %        %        %        %        %        %        %        %         %       %
 Todate Net Recovery       %           %        %        %        %        %        %        %        %        %        %        %         %       %
      INSURANCE
   PAID/COLLECTED          %           %        %        %        %        %        %        %        %        %        %        %         %       %
      INSURANCE
      PAID/LISTED          %           %        %        %        %        %        %        %        %        %        %        %         %       %

 Exceptions:
 Approved by:
 Date Approved:




         Created by: Brannan Consulting, LLC 2008                                                                                                      8
HOW?

 Contract for support-Outsource this process for expertise and resources
 Standardized reporting format
             •     Key: Making True Comparisons “Apple to Apple”
             •     Example: Client codes included After-Insur SP in SP
             •     Example: 90-notice to Partner
 Standardized definitions ( i.e.: close and return/approval)




     Created by: Brannan Consulting, LLC 2008                               9
Sample Report Guidelines:
        Eligibility Report Guidelines
        as of 7-08
        REPORT 2: REPORT BY APPROVAL THAT INCLUDES # OF APPROVAL/APPLICATION ONLY. EXAMPLE: PATIENT WITH
                   1 APPROVAL/APPLICATION FOR MEDICAID AND 1 APPROVAL/APPLICATION FOR DISABILITY WILL COUNT AS 2 APPROVALS.
        Header to provide at the top of EACH report:
        BAPTIST HEALTH SYSTEM
        AGENCY NAME:
        STATE BHS HOSPITAL OR "TOTALS PAGE".
        SERVICES PROVIDED: SPECIFY OP OR IP
        CLIENT CODES INCLUDED IN REPORT/DESCRIPTION OF CLIENT CODES NOTED AT TOP OR BOTTOM OF REPORT
        EFFECTIVE DATE:
        PREPARED BY: NAME, CONTACT NUMBER AND EMAIL ADDRESS
        DATE REPORT PROVIDED TO BHS:
        Header Definitions:
        Services Provided: Type of Service Provided by Agency that the report is based upon.
        Client Codes Included: List the identifiers in your system for the groups of accounts included in the report and provide descriptions of each at the top
                    or bottom of the report. Provide lengthy descriptions at the bottom of the report.
        Effective Date: Date initial placement received by BHS.
        Reporting Definitions:
        Gross Placements -Gross # of patients referred to agency in the specified month . Add to the Gross placements
                                only when a patient has an additional application of funding.
                                Number to be counted by patient application not by accounts. Example: if 1 patient has 10 accounts and 2 applications/approvals,
                                it would count as 2.

        Third Party Coverages Identified - The number of patients referred to Agency that health insurance was identified either hospital or agency.
        Potential-Calculation: Gross Placements minus Third Party Coverage Idenitified. Provide calculation based on # of approvals/applications.

        Approvals -The number of approvals/applications that were accepted for services and resulted in a Medicaid or Medicare number for Baptist to bill. Funding provided
                                   by other programs such as All Kids, Victims of Crimes are also counted.
                                 # of Approvals/Applications -Count a patient one time unless patient has more than one type of approval/application for different type of funding.
                                   For example, if 1 patient has 10 accounts, but only 1 application/approval, it is counted as 1.
        # Recovery %-Calculation:      # of Approvals divided by # Potential.

        Average Age -The average age of the a ccounts at placement. The average age is based on the date of discharge.                                 (Days)

        Todate-Total from initial placement by BHS with your agency.
        Instructions to strictly follow:
        Strictly adhere to the Reporting Definitions. Any exceptions are to be clearly noted at bottom of report each time and approved by BHS.
        Fill out the report for Fiscal year 2009 which includes July 2008 through June 2009.
        Update the Header each time.
        Complete the Report for each hospital AND include a TOTALS PAGE. Therefore, 10 reports are required:
                                    COMPLETE ONE REPORT FOR OP AND ONE FOR IP FOR THE FOLLOWING:Citizens, Shelby, Princeton, Walker and Totals Page.
        Reports are DUE EACH MONTH BY THE 10TH, 5PM CST.
        Do NOT provide any more reports than required by BHS in the provided templates.
        Additional tracking to assist BHS:
        Can you calculate the average days from placement to acceptance?
                    Provide example of how this information can be provided using live BHS data. For example, provide it for current month, last 12 months, todate and can it tie
        Can you calculatethe batch for days from approved or time frame requested?
                    back to the average the specified month to billed?
                    Provide example of how this information can be provided using live BHS data. For example, provide it for current month, last 12 months, todate and can it tie
        Average paid by claim?
                    back to the batch for the specified month or time frame requested?



   Created by: Brannan Consulting, LLC 2008                                                                                                                                            10
HOW?


  Contract for support-Outsource this process for expertise and resources
  Standardized reporting format
                 •       Key: Making True Comparisons “Apple to Apple”
                 •       Example: Client codes included After-Insur SP in SP
                 •       Example: 90-notice to Partner
  Standardized definitions ( i.e.: close and return/approval)
  Establish mutually agreed upon goals
        KEY: BASE GOALS ON VALID BENCHMARKS WITHIN OUR
         STATE AND REGION




    Created by: Brannan Consulting, LLC 2008                                   11
Benchmarks Established at a State Level
 AGENCY A
                  FOR ALL LEVELS OF COLLECTIONS
 BAPTIST HEALTH SYSTEM
 JUNE 2007 THROUGH M AY 2008
 BATCH REPORT

                                                                          Dollar amount collected                        Average Age     State
   LIABILITY-ACCIDENT CLAIMS
                                           $ amount listed from            only on the accounts                         of Accounts At Hospital is
                                       June 2007 through May 2008           placed in Column A           RECOVERY %       Placement     Located # of Beds
    HOSPITAL A                                               $305,221                          $0               0.00%         41          AL        25-100
    HOSPITAL B                                                $13,785                          $0               0.00%         13          AL       400-500
    HOSPITAL C                                                $19,913                          $0               0.00%          9          AL       300-400
    HOSPITAL D                                            $3,700,371                    $316,822                8.56%         12          AL       250-350
    HOSPITAL E                                               $715,001                    $72,203               10.10%         15          AL        25-100
    HOSPITAL F                                            $3,500,695                    $404,737               11.56%         13          AL       300-400
 Princeton Baptist Medical Center                         $3,677,253                    $453,220               12.32%          7          AL         352
    HOSPITAL G                                            $5,400,270                    $709,470               13.14%          9          AL       200-300
 Citizens Baptist Medical Center                          $1,082,056                    $143,179               13.23%          7          AL         106
    HOSPITAL H                                            $4,400,722                    $580,695               13.20%         23          AL        50-150
    HOSPITAL I                                            $2,199,435                    $305,164               13.87%          9          AL       200-300
 Walker Baptist Medical Center                            $3,466,467                    $492,192               14.20%          9          AL         212
    HOSPITAL J                                            $1,106,238                    $160,705               14.53%         21          AL        50-150
    HOSPITAL K                                               $486,704                    $71,686               14.73%         20          AL        25-100
    HOSPITAL L                                               $456,765                    $75,940               16.63%          8          AL        25-100
 Shelby Baptist Medical Center                            $2,778,351                    $519,180               18.69%          7          AL         174
    HOSPITAL M                                               $981,907                   $241,649               24.61%         95          AL       100-200
    HOSPITAL N                                            $1,741,473                    $429,303               24.65%         13          AL       300-400
    AVERAGE RECOVERY                                     $36,032,629                  $4,976,144               13.81%

                                                                                   HIGH                      LOW         AVERAGE
                                    RECOVERY                                      24.65%                   0%-8.56%       13.86%
                                    BHS                                           18.69%                    12.32%        14.61%


                                    Princeton Baptist Medical Center                        12.32%
                                    Walker Baptist Medical Center                           14.20%
                                    Shelby Baptist Medical Center                           18.69%
                                    Citizens Baptist Medical Center                         13.23%
                                       Information has been changed from the actual dollar amounts and percentages .


      Created by: Brannan Consulting, LLC 2008                                                                                                       12
HOW?

  Contract for support-Outsource this process for expertise and resources
  Standardized reporting format
               • Key: Making True Comparisons “Apple to Apple”
               • Example: Client codes included After-Insur SP in SP
               • Example: 90-notice to Partner
  Standardized definitions ( i.e.: close and return/approval)
  Establish mutually agreed upon goals
  Utilize Monthly reports to produce Dashboard




   Created by: Brannan Consulting, LLC 2008                                  13
PARTNER PERFORMANCE DASHBOARD NOVEMBER 2008
                                                     ******************************MOST RECENT 12 MONTHS********************************
                                                                                                                                                                       12
                      Placement                    Dec                  Feb       Mar       Apr       May       Jun   Jul       Aug       Sep       Oct   Nov    12   MTH
                        Detail    Fees Eff. Date   07        Jan   08    08       08        08        08         08   08         08        08       08     08   MTH   Goal TODATE
Eligibility-Primary
AGENCY A                A-L              4/12/09         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B                M-Z              4/12/09         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Eligibility-Secondary
AGENCY A                                 2/5/12          %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Workers Compensation
AGENCY A           A-L                   4/12/09         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B          M-Z                    4/12/09         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Liability
AGENCY A                A-L              4/26/09         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B                M-Z              4/12/09         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Insurance Under $2,500
AGENCY A            A-L                  1/25/11         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B            M-Z                  6/4/09          %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Insurance Over $2,500
AGENCY A            A-L                  4/12/09         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B            M-Z                  4/12/09         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Private Pay-Straight
AGENCY A             A-L                 1/25/11         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B             M-Z                 6/4/09          %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Private Pay-After Insurance
AGENCY A              A-L                1/25/11         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B              M-Z                6/4/09          %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Primary Bad Debt
AGENCY A                A-L             11/10/10         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B                M-Z              6/4/09          %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
Secondary Bad Debt
AGENCY A           A-L                   6/24/10         %         %          %         %         %         %     %         %         %         %     %     %     %      %          %
AGENCY B           M-Z                   6/9/12          %         %          %         %         %         %     %         %         %         %     %     %     %      %          %




                                                                                                                                                                                14
HOW?

  Contract for support-Outsource this process for expertise and resources
  Standardized reporting format
                 •     Key: Making True Comparisons “Apple to Apple”
                 •     Example: Client codes included After-Insur SP in SP
                 •     Example: 90-notice to Partner
  Standardized definitions ( i.e.: close and return/approval)
  Establish mutually agreed upon goals
  Utilize Monthly reports to produce Dashboard
  Projections
         KEY TO SUCCESS: VENDORS PROVIDE STRATEGIC PLANS BY
          COLLECTION MANAGERS IF ACTUAL RECOVERY IS LESS THAN
          GOALS
         REQUIRED MONTHLY TO IMPACT RECOVERY TIMELY



   Created by: Brannan Consulting, LLC 2008                                  15
Outcome / Results

 Credible Benchmarks
      Verified data and only used truly comparable data for analysis

         i.e. Did bad debt recoveries include ER?
         i.e. Did EBO self pay include both straight and AI?




                                                                        16
Benchmarks in the Market-
      Expensive – Yes!
       Reliable – Do they meet our needs… ??
     2007 Top Collection Markets Benchmarks - Electronic PDF File

     Members: $225.00 Non-Members: $575.00


     2007 Top Collection Markets Survey Print Version

     Members: $325.00 Non-Members: $685.00


     2008 Agency Benchmarking Survey

     Members: $325.00 Non-Members: $685.00


     2008 Agency Benchmarking Survey Printable PDF File

     Members: $225.00 Non-Members: $575.00

                                                                    17
Outcome / Results

  Credible Benchmarks
        Verified accuracy
                i.e. Did bad debt recoveries include ER?
                i.e. Did EBO self pay include both straight and AI?
  Useful Benchmarks

              DRILL DOWN TO YOUR STATE AND REGION
                        i.e. BHS  Alabama Hospitals and Southeast Region
              Utilize Recent Data-most recent 12 months
              Narrow down to the specifics pertaining to individual facility
              What’s important to you?




   Created by: Brannan Consulting, LLC 2008                                     18
Example of a Useful Benchmark For BHS:

      WComp Placed with Agency within 30 days or less:
                   ALABAMA HOSPITALS PLACING AT < 30 DAYS:

                                                                  TOTAL              TOTAL
       WORKMAN'S COMP                  RECOVERY %                 LISTED           COLLECTED
           HIGH                          25.38%                   $1,691,473          $429,303
             LOW                             0.00%                 $310,380                    $0
             LOW                             1.16%                $714,082               $72,203
           AVERAGE                           9.27%             $154,465,823           $14,319,790
     AL HOSPITAL AVERAGE                    13.82%              $36,023,509            $4,977,606
                      GROSS PLACEMENTS                BATCH
     HOSPITAL          June 2007-May 2008         COLLECTIONS        RECOVERY %          AVE AGE             STATE   #        BEDS
  HOSPITAL A                $2,679,351               $519,180           19.38%               7                AL         150-200
  HOSPITAL B                $3,661,371               $316,822            8.65%              13                AL         350-400
  HOSPITAL C                $3,566,507               $492,192           13.80%               9                AL         200-250
  HOSPITAL D                $1,061,856               $143,179           13.48%               7                AL          100-50
  HOSPITAL E                $3,579,212               $453,220           12.66%               7                AL         300-350
  HOSPITAL F                $1,691,473               $429,303           25.38%              12                AL         300-350
  HOSPITAL G                 $310,380                   $0               0.00%              42                AL         100-150
  HOSPITAL H                $2,207,435               $305,164           13.82%               8                AL         250-300
  HOSPITAL I                $5,468,252               $709,470           12.97%               8                AL         350-400
  HOSPITAL J                $1,200,038               $160,705           13.39%              20                AL         100-150
  HOSPITAL K                  $20,293                 $1,231             6.07%               8                AL         300-150
  HOSPITAL L                  $12,775                  $231              1.81%              14                AL         400-450
  HOSPITAL M                $1,000,181               $241,649           24.16%              94                AL         100-150
  HOSPITAL N                $3,464,757               $404,737           11.68%              13                AL         350-400
  HOSPITAL O                 $467,892                 $71,686           15.32%              21                AL          50-100
  HOSPITAL P                 $756,083                 $72,203            9.55%              16                AL          50-100
  HOSPITAL Q                $4,376,891               $580,695           13.27%              22                AL         100-150
  HOSPITAL R                 $498,760                 $75,940           15.23%               7                AL           0-50
  HOSPITAL S                $7,908,765                $92,119            1.16%               4                GA         100-150
  HOSPITAL T               $61,234,540              $5,769,764           9.42%               3                GA         450-500
  HOSPITAL U               $49,299,009              $3,480,302           7.06%               3                MS         350-400
  TOTAL                   $154,465,823             $14,319,790           9.27%

                             Information has been changed from the actual dollar amounts and percentages .

 Created by: Brannan Consulting, LLC 2008                                                                                            19
Insurance Benchmarks Reflective of BHS Performance
       Are we truly collecting enough upfront?
       How do we compare to other hospitals in our state?

 % of Collections Paid by Insurance After Placement With Bad Debt Agency




           % of Total $ Collected                  % of Total $ Listed

           $100K Total Collected                   Total Listed $400K
          $10K Paid by Insurance                 $10K Paid by Insurance

                                                                            20
A Partner’s Perspective by:
                                                 Tim Sullivan MBA CPAM
                                                Cardon Healthcare Network

            Tim Sullivan has been employed since 1998 by Cardon Healthcare Network
            which serves as a primary eligibility partner of BHS. Tim has 20 years
            experience in Revenue Cycle Management.




“When Brannan Consulting is involved, you can count on it being a level playing field
                                based on facts! ”

            “BC sifts through the BS and gets to the bottom of it to get to the facts!”




     Created by: Brannan Consulting, LLC 2008                                             21
Outcome / Results
  Credible Benchmarks
  Useful Benchmarks
  Realistic Goals Established
              Expectations Set




   Created by: Brannan Consulting, LLC 2008   22
Outcome / Results
  Credible Benchmarks
  Useful Benchmarks
  Realistic Goals Established
              Expectations Set
  Timely Development of Strategic Plans
       Hold agencies accountable for performance




   Created by: Brannan Consulting, LLC 2008         23
  Sample: Partner Monthly Projections
          Strategic Plan

PARTNER PROJECTIONS:

                        **********************************12 MONTHS REPRESENT THE HOSPITAL'S FISCAL YEAR*********************************
Agency A: Liability
                       July       Aug          Sept         Oct         Nov         Dec       Jan         Feb        Mar       Apr        May        Jun
                      2008       2008         2008         2008        2008        2008      2009        2009       2009      2009        2009      2009       TOTAL
GOAL                  630,247    630,247      630,247      630,247    630,247     630,247   630,247     630,247    630,247   630,247     630,247   630,247     7,562,964
PROJECTION            500,000    550,000      600,000      650,000    500,000     500,000   675,000     675,000    800,000   775,000     655,000   685,000     7,565,000
ACTUAL                525,565    650,897      787,903      652,989                                                                                            15,127,964
                                                                         ACTUAL                ACTUAL                           ACTUAL               ACTUAL
                                                                          MINUS    ACTUAL       MINUS    ACTUAL     ACTUAL       MINUS    ACTUAL      MINUS
VARIANCE         ($104,682)   $20,650 $157,656         $22,742            GOAL MINUS GOAL       GOAL MINUS GOAL MINUS GOAL       GOAL MINUS GOAL      GOAL      $96,366
Based on past 12 months Placement: $30,251,858 / 12 months x 25% goal
Strategic Plan:

Agency B: Liability
                       July       Aug          Sept         Oct         Nov         Dec       Jan         Feb        Mar       Apr        May        Jun
                      2008       2008         2008         2008        2008        2008      2009        2009       2009      2009        2009      2009       TOTAL
GOAL                  630,247    630,247      630,247      630,247    630,247     630,247   630,247     630,247    630,247   630,247     630,247   630,247     7,562,964
PROJECTION            550,000    575,000      630,000      725,000    725,000     630,000   650,000     780,000    850,000   850,000     600,000   500,000     8,065,000
ACTUAL                528,453    676,934      631,989      632,300
                                                                         ACTUAL                ACTUAL                           ACTUAL               ACTUAL
                                                                          MINUS    ACTUAL       MINUS    ACTUAL     ACTUAL       MINUS    ACTUAL      MINUS
VARIANCE           ($101,794)      $46,687      $1,742       $2,053       GOAL MINUS GOAL       GOAL MINUS GOAL MINUS GOAL       GOAL MINUS GOAL      GOAL     ($51,312)
Based on past 12 months Placement: $30,251,858 / 12 months x 25% goal
Strategic Plan: Increase calls per account and changing skiptracing vendors to increase contact %. We anticipate being caught up by Jan 09.




                                    Information has been changed from the actual dollar amounts and percentages provided by Partners.

             Created by: Brannan Consulting, LLC 2008                                                                                                               24
Outcome / Results
 Credible Benchmarks
 Useful Benchmarks
 Realistic Goals Established-Expectations
 Timely Development of Strategic Plans
 Improvement in Communications-”Bridging the Gap”
           Positive Approach




    Created by: Brannan Consulting, LLC 2008         25
Outcome / Results
 Credible Benchmarks
 Useful Benchmarks
 Realistic Goals Established-Expectations
 Timely Development of Strategic Plans
 Improvement in Communications-”Bridging the Gap”
           Positive Approach
 Confidence in the Partners Maximizing Performance
     Build Long-Term Partnerships  Everyone Wins!




    Created by: Brannan Consulting, LLC 2008          26
Outcome / Results
 Credible Benchmarks
 Useful Benchmarks
 Realistic Goals Established-Expectations
 Timely Development of Strategic Plans
 Improvement in Communications-”Bridging the Gap”
 Confidence in the Partners Maximizing Performance
           Build Long-Term Partnerships  Everyone Wins!


                     THE KEY RESULT OF

                            BENCHMARKING
                             COLLECTIONS:

    Created by: Brannan Consulting, LLC 2008                27
Outcome / Results




     Increased Cash!


   Created by: Brannan Consulting, LLC 2008   28
      HOW CAN YOU PARTICIPATE
    IN THE BENCHMARK DATABASE
                FOR
      YOUR STATE AND REGION?


Access http://www.BrannanConsultingLLC.com/Benchmarking for Guidelines




    Created by: Brannan Consulting, LLC 2008                         29
"The most accurate benchmarks in
the industry!"
Tim Sullivan MBA CPAM
Cardon Healthcare Network




  Created by: Brannan Consulting, LLC 2008   30
Contact Information for Questions……..

                          Janice Ridling
                    Baptist Health System, Inc.
                    Janice.Ridling@bhsala.com
                           205.599.4205

                           ……………..

                      Pollyanna M. Brannan
                     Brannan Consulting, LLC
                  pbrannan@brannanconsult.com
                           334.221.2211

                           ……………..

                       Tim Sullivan MBA CPAM
                     Cardon Healthcare Network
                  tsullivan@cardonhealthcare.com
                            (801) 243-5744




                                                   31
Questions……………..




  Created by: Brannan Consulting, LLC 2008   32

				
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