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William R. Roe III Will_Roe@yahoo.com Objective ___________________________________________________________________________ To become a valued employee by showing my past work experience, continual seeking of an education, training, and self improvement that will make me an excellent candidate for any future positions. Profile _____________________________________________________________________________ Motivated, personable business professional with a Bachelor Degree in Business Administration. I welcome a challenge and hope to find a position that will challenge me. I’ve work in the Marine Corps as an Aviation Technician for 5 years. After the military I stayed in Japan and worked two years in a hotel where I was an inventory control clerk promoted to front desk lead and finally promoted to assistant manager before leaving Japan to come back to the United States. Once I returned to the United States I continued my education with Greensboro College while working part time for Food Lion starting as a Cashier and being promoted to an Office Assistant within six months. In March 2010 I started working with Car Max as a Business Office Associate where I am presently employed. Flexible and versatile. I’m very flexible and can do what it takes to get the job done. I’ve been in charge of various tasks that involve computer systems, management, and customer service. I’m able to work well with anyone and have demonstrated the ability to work with different cultures Skills Summary ______________________________________________________________________ Management Computer Savvy Typing Report Preparation Customer Service Cash Audit/Handling Written Correspondence Scheduling Professional Presentations Oral Communication Organization General Office Skills Professional Experience _______________________________________________________________ COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY Created daily audit report to show the amount of money the Kintai Inn received for the previous day. Created new processes and created flowcharts for existing processes that were not in a written format. Created and filled out various reports. Wrote many types of correspondence to guest, financial department, and upper management. Created an intranet website for Housing Division and worked with base personnel to get it formatted correctly to be displayed on the base website www.iwakuni.usmc.mil/welcome-aboard/housing/housing.html. Rapidly learned computer system for hotel database, credit card processing, in-room computers and office computers. CUSTOMER SERVICE/PROBLEM SOLVING Provide excellent customer service to everyone: o Helped track financial office of military personnel that where from another base to pay for base lodging. o Eliminate a paper process by using existing hotel computer network system to make the process faster and easier. o Daily greeting customers and providing excellent service with a smile. MANAGEMENT & ORGANIZATION Managed day-to-day operations of Front Desk, Housekeeping, and Building Managers for Kintai Inn. o Responsible for 425 Rooms. o Schedule a staff of 10 people for a 24/7 front desk operation. o Finances: reviewed and approved time sheets. Keep a running log of petty cash. Daily reconcile of cash draws and credit card payments. Organized a two day sell of older hotel assets before moving assets to new warehouse: o With a help of one warehouse man, I separated assets that were going to the new warehouse, being sold in two day sale, or being thrown away as damaged asset. o Filled out many forms to get the authorization to sell and discard assets. Employment History _________________________________________________________________ CAR MAX INC. – Greensboro, NC (7 Months); Virginia Beach, VA Business Office Associate, Mar. 2010 to Present FOOD LION, LLC. – Greensboro, NC Cashier, Jan. 2009 to Sep. 2009 Office Assistant/Cashier, Sep. 2009 to Jun. 2010 TRANSIENT BACHELOR HOUSING (KINTAI INN HOTEL) – Iwakuni, Japan Housing Management Assistant, Dec. 2007 to Oct. 2008 (Held 2 positions for 5 months) Front Desk Leader, Jun. 2007 to Apr. 2008 Inventory Control Clerk, Dec. 2006 to Jun. 2007 UNITED STATES MARINES CORPS – Paris Island, SC (3 Months); Pensacola, FL (1 Year); NAS Oceana, VA (3 Months); Iwakuni, Japan (3 Years 6 Months); Promoted to rank of Sergeant. Aviation Division- Marine Corps, Jan. 2002 to Dec. 2006 Education & Certificates ______________________________________________________________ GREENSBORO COLLEGE: – Greensboro, NC Executive Bachelor of Business Administration Degree, Expected Graduation Dec. 2010 (Classes are at night and all day on some Saturdays) GPA: 3.23/4.0 UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE – Iwakuni, Japan (Military Base) Associate’s Degree in General Studies, Dec. 2007 GPA: 3.0/4.0 JAPANESE LANGUAGE PROFICIENCY TEST (LEVEL 4) – Hiroshima, Japan Test Date, Dec. 2007 Grade: 246/400 (PASSED) QUALITY ASSURANCE INSPECTOR FOR AVIONICS– Iwakuni, Japan (Military Base) Appointed Date, Jan. 2006 Average Grade for 7 Tests: 97.7% SECRET CLEARANCE LEVEL FOR AVIONICS DIVISION– Iwakuni, Japan (Military Base) Training ____________________________________________________________________________ ADVANCED LEADERSHIP SKILLS – Iwakuni, Japan (Military Base) Course Date, Apr. 2008 (PASSED) 7 HABITS OF HIGHLY EFFECTIVE PEOPLE – Iwakuni, Japan (Military Base) Course Date, Oct. 2008 (PASSED) NAVAL AIR MAINTENANCE/AVIONICS TECHNICIAN – Pensacola, FL; Norfolk, VA Course Date, Feb. 2002 – Apr. 2003 (PASSED) Awards _____________________________________________________________________________ HONORABLE DISCHARGE FROM U.S.M.C. Awarded Date, December 23, 2006 MARINE CORPS GOOD CONDUCT MEDAL Awarded Date, January 7, 2005 GLOBAL WAR ON TERRORISM SERVICE MEDAL Awarded Date, November 16, 2004
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