Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Last seen a doctor
Last seen a doctor - total responses
who have seen a doctor in the last
95% confidence interval around %
% I have never been seen at my
Total completed forms received
I have never been seen at my
Total survey forms distributed
% Between 3 and 6 months
% More than 6 months ago
Between 3 and 6 months
More than 6 months ago
% In the past 3 months
In the past 3 months
present GP surgery
present GP surgery
Response rate (%)
six months (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,082,697 1,132,085 432,813 488,250 29,548 54% 21% 23% 1% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 103,571 55,682 21,302 25,306 1,281 54% 21% 24% 1% 0%
North West SHA N/A N/A 867,552 315,503 36% 281,223 152,755 58,517 66,131 3,820 54% 21% 24% 1% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 208,192 112,988 42,755 49,467 2,982 54% 21% 24% 1% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 176,251 93,127 37,464 42,979 2,681 53% 21% 24% 2% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 218,962 120,954 45,089 50,311 2,608 55% 21% 23% 1% 0%
East of England SHA N/A N/A 479,906 205,710 43% 227,645 123,172 47,367 54,017 3,089 54% 21% 24% 1% 0%
London SHA N/A N/A 1,288,203 397,393 31% 317,841 178,869 64,856 68,327 5,789 56% 20% 21% 2% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 174,913 94,068 37,016 41,552 2,276 54% 21% 24% 1% 0%
South Central SHA N/A N/A 316,489 132,029 42% 163,549 88,302 34,143 38,664 2,440 54% 21% 24% 1% 0%
South West SHA N/A N/A 413,782 192,163 46% 210,549 112,169 44,304 51,494 2,582 53% 21% 24% 1% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,749 5,945 2,189 2,386 230 55% 20% 22% 2% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,374 4,612 1,694 1,992 77 55% 20% 24% 1% 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,350 1,734 738 861 17 52% 22% 26% 1% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,252 3,775 1,515 1,866 97 52% 21% 26% 1% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,087 2,126 874 1,050 37 52% 21% 26% 1% 1%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 8,050 4,348 1,623 1,974 105 54% 20% 25% 1% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,110 3,181 1,277 1,594 58 52% 21% 26% 1% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,121 6,092 2,230 2,678 122 55% 20% 24% 1% 1%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,691 3,189 1,108 1,331 62 56% 19% 23% 1% 1%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,854 11,129 4,336 5,121 269 53% 21% 25% 1% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,235 2,785 1,052 1,310 87 53% 20% 25% 2% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,698 6,767 2,665 3,143 122 53% 21% 25% 1% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,095 3,319 1,356 1,358 63 54% 22% 22% 1% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 9,009 5,123 1,800 1,933 153 57% 20% 21% 2% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,415 6,387 2,377 2,535 116 56% 21% 22% 1% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,290 6,613 2,562 2,967 148 54% 21% 24% 1% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,778 3,004 1,165 1,525 84 52% 20% 26% 1% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,906 6,095 2,256 2,423 131 56% 21% 22% 1% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,898 4,212 1,709 1,919 58 53% 22% 24% 1% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 6,035 3,567 1,135 1,238 94 59% 19% 21% 2% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,757 4,741 1,805 2,096 116 54% 21% 24% 1% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,329 3,927 1,533 1,721 149 54% 21% 23% 2% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,082 4,937 1,873 2,187 85 54% 21% 24% 1% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,495 10,663 4,464 5,170 198 52% 22% 25% 1% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,483 6,971 2,741 3,499 272 52% 20% 26% 2% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 18,001 9,550 3,709 4,549 193 53% 21% 25% 1% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,821 7,600 3,159 3,863 199 51% 21% 26% 1% 1%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 11,040 6,050 2,277 2,579 134 55% 21% 23% 1% 1%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,870 7,242 2,575 2,938 115 56% 20% 23% 1% 1%
1
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Last seen a doctor
Last seen a doctor - total responses
who have seen a doctor in the last
95% confidence interval around %
% I have never been seen at my
Total completed forms received
I have never been seen at my
Total survey forms distributed
% Between 3 and 6 months
% More than 6 months ago
Between 3 and 6 months
More than 6 months ago
% In the past 3 months
In the past 3 months
present GP surgery
present GP surgery
Response rate (%)
six months (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,082,697 1,132,085 432,813 488,250 29,548 54% 21% 23% 1% 0%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,667 10,375 3,760 4,227 304 56% 20% 23% 2% 1%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,359 6,690 2,532 2,982 154 54% 20% 24% 1% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,159 5,373 2,233 2,456 97 53% 22% 24% 1% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,194 9,717 3,945 4,237 294 53% 22% 23% 2% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,318 4,638 1,675 1,905 100 56% 20% 23% 1% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,409 4,744 1,787 1,758 120 56% 21% 21% 1% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,812 11,216 4,089 4,066 441 57% 21% 21% 2% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,465 3,413 1,385 1,606 61 53% 21% 25% 1% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,766 5,248 2,009 2,411 98 54% 21% 25% 1% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,942 4,193 1,716 1,906 127 53% 22% 24% 2% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,380 5,118 1,926 2,183 153 55% 21% 23% 2% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 31,188 17,476 6,357 6,820 535 56% 20% 22% 2% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,739 8,450 3,168 3,935 186 54% 20% 25% 1% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,573 7,532 2,782 3,102 157 55% 20% 23% 1% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,689 11,798 4,494 5,111 286 54% 21% 24% 1% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,747 5,954 2,540 3,063 190 51% 22% 26% 2% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,326 16,579 6,533 7,862 351 53% 21% 25% 1% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 12,396 6,582 2,537 3,108 171 53% 20% 25% 1% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,903 6,020 2,177 2,520 186 55% 20% 23% 2% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,575 11,112 3,883 4,257 324 57% 20% 22% 2% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,503 3,514 1,248 1,583 158 54% 19% 24% 2% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,681 6,853 2,917 2,661 249 54% 23% 21% 2% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,317 2,287 918 1,051 60 53% 21% 24% 1% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,792 14,451 5,832 7,109 400 52% 21% 26% 1% 1%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,948 6,004 2,192 2,591 162 55% 20% 24% 1% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,855 13,690 5,478 6,392 295 53% 21% 25% 1% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 28,939 15,127 6,082 7,316 414 52% 21% 25% 1% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 26,243 13,746 5,632 6,486 379 52% 21% 25% 1% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,153 7,187 2,809 2,853 303 55% 21% 22% 2% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,324 13,781 5,605 6,521 418 52% 21% 25% 2% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 7,065 3,731 1,544 1,732 57 53% 22% 25% 1% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,568 8,341 2,994 3,069 164 57% 21% 21% 1% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,627 6,002 2,496 2,982 147 52% 21% 26% 1% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 10,046 5,491 2,086 2,347 121 55% 21% 23% 1% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,266 7,541 2,668 2,894 163 57% 20% 22% 1% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,375 3,463 1,326 1,507 80 54% 21% 24% 1% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,657 5,411 1,866 2,247 135 56% 19% 23% 1% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,773 6,438 2,132 2,017 186 60% 20% 19% 2% 1%
2
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Last seen a doctor
Last seen a doctor - total responses
who have seen a doctor in the last
95% confidence interval around %
% I have never been seen at my
Total completed forms received
I have never been seen at my
Total survey forms distributed
% Between 3 and 6 months
% More than 6 months ago
Between 3 and 6 months
More than 6 months ago
% In the past 3 months
In the past 3 months
present GP surgery
present GP surgery
Response rate (%)
six months (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,082,697 1,132,085 432,813 488,250 29,548 54% 21% 23% 1% 0%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,171 6,506 2,510 2,998 156 53% 21% 25% 1% 1%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,581 7,088 2,547 2,768 177 56% 20% 22% 1% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,477 8,959 3,087 3,231 200 58% 20% 21% 1% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,371 4,229 1,758 2,283 100 51% 21% 27% 1% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,606 5,747 2,198 2,508 153 54% 21% 24% 1% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 24,042 13,173 5,011 5,581 277 55% 21% 23% 1% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,427 12,377 4,571 5,290 189 55% 20% 24% 1% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,391 11,601 4,534 5,036 219 54% 21% 24% 1% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,520 4,857 1,761 1,818 84 57% 21% 21% 1% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,430 4,250 1,510 1,558 112 57% 20% 21% 2% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 13,955 7,486 3,023 3,259 187 54% 22% 23% 1% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,293 9,007 3,443 3,632 211 55% 21% 22% 1% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 22,121 12,013 4,621 5,185 302 54% 21% 23% 1% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 22,041 12,451 4,486 4,855 249 56% 20% 22% 1% 1%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,349 3,489 1,278 1,483 99 55% 20% 23% 2% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,626 12,475 4,986 5,738 428 53% 21% 24% 2% 1%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,414 15,510 5,918 7,530 456 53% 20% 26% 2% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 8,962 4,645 1,878 2,315 125 52% 21% 26% 1% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,802 12,558 4,974 5,990 279 53% 21% 25% 1% 1%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,809 6,076 2,282 2,313 138 56% 21% 21% 1% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,551 6,811 2,592 2,989 159 54% 21% 24% 1% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,520 7,851 3,089 3,405 175 54% 21% 23% 1% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,771 8,550 3,286 3,766 169 54% 21% 24% 1% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,755 5,396 1,976 2,265 118 55% 20% 23% 1% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,199 4,083 1,534 1,466 116 57% 21% 20% 2% 1%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,392 6,883 2,602 2,747 160 56% 21% 22% 1% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,612 5,350 1,974 2,115 173 56% 21% 22% 2% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 13,104 7,149 2,655 3,075 226 55% 20% 23% 2% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 9,969 5,473 2,085 2,250 162 55% 21% 23% 2% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,386 5,258 1,924 2,081 122 56% 21% 22% 1% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,353 3,712 1,234 1,285 121 58% 19% 20% 2% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,788 5,803 1,927 1,893 165 59% 20% 19% 2% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 8,991 5,252 1,813 1,772 154 58% 20% 20% 2% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,561 6,560 2,362 2,363 276 57% 20% 20% 2% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,119 5,581 2,114 2,242 182 55% 21% 22% 2% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 7,002 3,951 1,465 1,433 153 56% 21% 20% 2% 1%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,370 7,402 2,711 2,960 297 55% 20% 22% 2% 1%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 8,937 4,871 1,898 1,962 207 54% 21% 22% 2% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 12,970 7,301 2,528 2,881 261 56% 19% 22% 2% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,709 4,955 1,720 1,897 138 57% 20% 22% 2% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,350 5,233 1,906 1,960 251 56% 20% 21% 3% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,908 4,293 1,641 1,819 155 54% 21% 23% 2% 1%
3
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Last seen a doctor
Last seen a doctor - total responses
who have seen a doctor in the last
95% confidence interval around %
% I have never been seen at my
Total completed forms received
I have never been seen at my
Total survey forms distributed
% Between 3 and 6 months
% More than 6 months ago
Between 3 and 6 months
More than 6 months ago
% In the past 3 months
In the past 3 months
present GP surgery
present GP surgery
Response rate (%)
six months (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,082,697 1,132,085 432,813 488,250 29,548 54% 21% 23% 1% 0%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 13,930 7,991 2,774 2,931 234 57% 20% 21% 2% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,320 4,181 1,425 1,592 122 57% 19% 22% 2% 1%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,484 5,309 1,864 2,014 297 56% 20% 21% 3% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 14,126 8,029 2,928 2,875 293 57% 21% 20% 2% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,700 6,599 2,442 2,447 212 56% 21% 21% 2% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 11,032 6,314 2,192 2,335 191 57% 20% 21% 2% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,438 7,522 2,834 2,794 288 56% 21% 21% 2% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,520 4,157 1,620 1,623 121 55% 22% 22% 2% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,678 8,401 2,988 3,105 183 57% 20% 21% 1% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,625 5,719 1,850 1,918 138 59% 19% 20% 1% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 9,921 5,458 2,078 2,215 170 55% 21% 22% 2% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,592 4,683 1,794 2,013 102 55% 21% 23% 1% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,289 5,263 2,217 2,636 172 51% 22% 26% 2% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,777 6,325 2,703 2,564 186 54% 23% 22% 2% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,400 24,545 9,303 10,038 513 55% 21% 23% 1% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 31,883 16,562 6,936 7,965 419 52% 22% 25% 1% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,568 7,283 2,896 3,235 154 54% 21% 24% 1% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,126 3,821 1,463 1,755 88 54% 21% 25% 1% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,588 14,323 5,495 6,415 356 54% 21% 24% 1% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 29,282 15,946 6,003 6,945 387 54% 21% 24% 1% 0%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,352 5,107 2,002 2,080 163 55% 21% 22% 2% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 8,004 4,342 1,692 1,848 121 54% 21% 23% 2% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 10,065 5,435 2,038 2,367 225 54% 20% 24% 2% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,527 26,883 10,738 12,268 638 53% 21% 24% 1% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 20,007 10,784 4,102 4,899 222 54% 21% 24% 1% 1%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,723 13,710 5,422 6,034 557 53% 21% 23% 2% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,750 10,287 3,701 4,494 268 55% 20% 24% 1% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,559 8,706 3,314 3,345 195 56% 21% 21% 1% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,561 3,048 1,134 1,329 51 55% 20% 24% 1% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,679 4,979 2,000 2,578 122 51% 21% 27% 1% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,536 5,913 2,197 2,326 101 56% 21% 22% 1% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,611 4,008 1,541 1,945 117 53% 20% 26% 2% 1%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 8,057 4,363 1,681 1,855 158 54% 21% 23% 2% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 8,075 4,297 1,704 1,984 89 53% 21% 25% 1% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,576 12,257 5,052 6,003 264 52% 21% 25% 1% 1%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,550 9,394 3,838 4,050 268 54% 22% 23% 2% 1%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,588 9,187 3,714 4,473 215 52% 21% 25% 1% 1%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,763 10,763 4,322 5,376 302 52% 21% 26% 1% 1%
4
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Last seen a doctor
Last seen a doctor - total responses
who have seen a doctor in the last
95% confidence interval around %
% I have never been seen at my
Total completed forms received
I have never been seen at my
Total survey forms distributed
% Between 3 and 6 months
% More than 6 months ago
Between 3 and 6 months
More than 6 months ago
% In the past 3 months
In the past 3 months
present GP surgery
present GP surgery
Response rate (%)
six months (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,082,697 1,132,085 432,813 488,250 29,548 54% 21% 23% 1% 0%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,777 8,550 3,397 3,658 171 54% 22% 23% 1% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,219 7,786 2,833 3,415 185 55% 20% 24% 1% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,339 11,575 4,511 5,046 207 54% 21% 24% 1% 1%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 30,038 15,985 6,355 7,375 323 53% 21% 25% 1% 0%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,742 3,113 1,157 1,410 62 54% 20% 25% 1% 1%
5
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they haven't seen a doctor in the past 6 months
Reasons for not seeing a doctor in the past 6 months
% I couldn't get to the surgery easily
% I couldn't be seen at a convenient
the past 6 months - total responses
% I haven't needed to see a doctor
Reasons for not seeing a doctor in
I couldn't get to the surgery easily
I couldn't be seen at a convenient
% I didn't like or trust the doctors
I haven't needed to see a doctor
I didn't like or trust the doctors
% Another reason
Another reason
SHA name
PCT name
PCT code
time
time
N/A N/A Results for England as a whole 506,164 455,529 19,713 9,334 7,870 25,858 90% 4% 2% 2% 5%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 25,972 23,663 779 478 285 1,248 91% 3% 2% 1% 5%
North West SHA N/A N/A 68,232 61,588 2,456 1,304 798 3,462 90% 4% 2% 1% 5%
Yorkshire and the Humber N/A N/A 51,169 46,352 1,766 942 679 2,623 91% 3% 2% 1% 5%
East Midlands SHA N/A N/A 44,648 40,492 1,547 783 614 2,140 91% 3% 2% 1% 5%
West Midlands SHA N/A N/A 51,707 46,533 2,011 998 820 2,583 90% 4% 2% 2% 5%
East of England SHA N/A N/A 55,959 50,922 1,980 967 823 2,541 91% 4% 2% 1% 5%
London SHA N/A N/A 72,249 61,756 4,830 1,574 1,978 4,769 85% 7% 2% 3% 7%
South East Coast SHA N/A N/A 42,969 38,986 1,549 704 660 2,043 91% 4% 2% 2% 5%
South Central SHA N/A N/A 40,313 36,724 1,371 637 582 1,907 91% 3% 2% 1% 5%
South West SHA N/A N/A 52,946 48,513 1,424 947 632 2,543 92% 3% 2% 1% 5%
PCT name
North East SHA 5D7 NEWCASTLE PCT 2,568 2,328 72 67 16 134 91% 3% 3% 1% 5%
North East SHA 5D8 NORTH TYNESIDE PCT 2,013 1,840 54 33 15 116 91% 3% 2% 1% 6%
North East SHA 5D9 HARTLEPOOL PCT 847 760 23 16 13 49 90% 3% 2% 2% 6%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 1,935 1,794 63 27 27 74 93% 3% 1% 1% 4%
North East SHA 5J9 DARLINGTON PCT 1,066 970 30 22 4 56 91% 3% 2% * 5%
North East SHA 5KF GATESHEAD PCT 2,039 1,837 68 30 23 120 90% 3% 1% 1% 6%
North East SHA 5KG SOUTH TYNESIDE PCT 1,607 1,456 53 26 18 71 91% 3% 2% 1% 4%
North East SHA 5KL SUNDERLAND TEACHING PCT 2,736 2,504 85 49 36 109 92% 3% 2% 1% 4%
North East SHA 5KM MIDDLESBROUGH PCT 1,349 1,187 55 28 21 82 88% 4% 2% 2% 6%
North East SHA 5ND COUNTY DURHAM PCT 5,253 4,803 142 100 54 234 91% 3% 2% 1% 4%
North East SHA 5QR REDCAR AND CLEVELAND PCT 1,362 1,251 24 25 17 69 92% 2% 2% 1% 5%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 3,196 2,933 111 54 41 132 92% 3% 2% 1% 4%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 1,385 1,248 54 36 13 63 90% 4% 3% 1% 5%
North West SHA 5F5 SALFORD PCT 2,024 1,788 89 51 24 111 88% 4% 2% 1% 5%
North West SHA 5F7 STOCKPORT PCT 2,590 2,369 98 53 21 103 91% 4% 2% 1% 4%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 3,042 2,820 63 41 36 142 93% 2% 1% 1% 5%
North West SHA 5HP BLACKPOOL PCT 1,553 1,376 59 28 23 107 89% 4% 2% 1% 7%
North West SHA 5HQ BOLTON PCT 2,485 2,259 73 40 32 122 91% 3% 2% 1% 5%
North West SHA 5J2 WARRINGTON PCT 1,940 1,777 57 35 12 88 92% 3% 2% 1% 5%
North West SHA 5J4 KNOWSLEY PCT 1,294 1,154 36 37 15 75 89% 3% 3% 1% 6%
North West SHA 5J5 OLDHAM PCT 2,155 1,913 117 55 34 100 89% 5% 3% 2% 5%
North West SHA 5JX BURY PCT 1,827 1,643 71 36 21 99 90% 4% 2% 1% 5%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 2,226 2,011 96 38 37 100 90% 4% 2% 2% 4%
North West SHA 5NE CUMBRIA TEACHING PCT 5,263 4,872 109 81 44 231 93% 2% 2% 1% 4%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 3,680 3,310 119 72 54 225 90% 3% 2% 1% 6%
North West SHA 5NG CENTRAL LANCASHIRE PCT 4,646 4,230 152 72 57 222 91% 3% 2% 1% 5%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 3,960 3,593 123 84 46 191 91% 3% 2% 1% 5%
North West SHA 5NJ SEFTON PCT 2,664 2,415 83 52 17 150 91% 3% 2% 1% 6%
North West SHA 5NK WIRRAL PCT 2,969 2,673 118 49 18 150 90% 4% 2% 1% 5%
6
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they haven't seen a doctor in the past 6 months
Reasons for not seeing a doctor in the past 6 months
% I couldn't get to the surgery easily
% I couldn't be seen at a convenient
the past 6 months - total responses
% I haven't needed to see a doctor
Reasons for not seeing a doctor in
I couldn't get to the surgery easily
I couldn't be seen at a convenient
% I didn't like or trust the doctors
I haven't needed to see a doctor
I didn't like or trust the doctors
% Another reason
Another reason
SHA name
PCT name
PCT code
time
time
N/A N/A Results for England as a whole 506,164 455,529 19,713 9,334 7,870 25,858 90% 4% 2% 2% 5%
North West SHA 5NL LIVERPOOL PCT 4,384 3,926 167 94 51 228 90% 4% 2% 1% 5%
North West SHA 5NM HALTON & ST HELENS PCT 3,047 2,714 141 62 40 157 89% 5% 2% 1% 5%
North West SHA 5NN WESTERN CHESHIRE PCT 2,509 2,289 90 30 23 116 91% 4% 1% 1% 5%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 4,437 4,073 123 55 35 202 92% 3% 1% 1% 5%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 1,951 1,724 87 51 25 121 88% 4% 3% 1% 6%
North West SHA 5NR TRAFFORD PCT 1,823 1,656 75 41 42 75 91% 4% 2% 2% 4%
North West SHA 5NT MANCHESTER PCT 4,379 3,754 256 113 78 283 86% 6% 3% 2% 6%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 1,633 1,505 34 25 12 85 92% 2% 2% 1% 5%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 2,437 2,198 87 47 34 115 90% 4% 2% 1% 5%
Yorkshire and the Humber 5J6 CALDERDALE PCT 1,995 1,798 69 35 36 112 90% 3% 2% 2% 6%
Yorkshire and the Humber 5JE BARNSLEY PCT 2,282 2,059 74 49 31 113 90% 3% 2% 1% 5%
Yorkshire and the Humber 5N1 LEEDS PCT 7,170 6,487 301 113 72 418 90% 4% 2% 1% 6%
Yorkshire and the Humber 5N2 KIRKLEES PCT 4,011 3,617 130 75 57 221 90% 3% 2% 1% 6%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 3,176 2,896 126 55 40 139 91% 4% 2% 1% 4%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 5,261 4,670 229 136 73 293 89% 4% 3% 1% 6%
Yorkshire and the Humber 5N5 DONCASTER PCT 3,155 2,838 103 74 45 157 90% 3% 2% 1% 5%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 8,035 7,437 209 111 79 338 93% 3% 1% 1% 4%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 3,198 2,896 98 70 38 159 91% 3% 2% 1% 5%
Yorkshire and the Humber 5NX HULL TEACHING PCT 2,663 2,418 89 40 52 125 91% 3% 1% 2% 5%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 4,457 3,966 191 86 80 275 89% 4% 2% 2% 6%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 1,696 1,565 28 25 32 74 92% 2% 1% 2% 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 2,809 2,509 103 43 60 166 89% 4% 2% 2% 6%
East Midlands SHA 5ET BASSETLAW PCT 1,088 998 22 16 11 55 92% 2% 1% 1% 5%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 7,357 6,699 242 147 71 315 91% 3% 2% 1% 4%
East Midlands SHA 5N7 DERBY CITY PCT 2,701 2,470 72 58 31 132 91% 3% 2% 1% 5%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 6,551 5,971 235 119 93 277 91% 4% 2% 1% 4%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 7,548 6,830 232 122 108 410 90% 3% 2% 1% 5%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 6,722 6,173 248 106 80 250 92% 4% 2% 1% 4%
East Midlands SHA 5PC LEICESTER CITY PCT 3,074 2,626 182 86 67 220 85% 6% 3% 2% 7%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 6,799 6,217 210 87 92 314 91% 3% 1% 1% 5%
West Midlands SHA 5CN HEREFORDSHIRE PCT 1,750 1,610 47 34 9 79 92% 3% 2% * 5%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 3,163 2,817 136 76 48 202 89% 4% 2% 2% 6%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 3,060 2,850 85 33 38 112 93% 3% 1% 1% 4%
West Midlands SHA 5M3 WALSALL TEACHING PCT 2,392 2,159 73 45 52 114 90% 3% 2% 2% 5%
West Midlands SHA 5MD COVENTRY TEACHING PCT 2,974 2,651 118 67 60 153 89% 4% 2% 2% 5%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 1,544 1,356 90 29 25 94 88% 6% 2% 2% 6%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 2,322 2,046 97 61 45 138 88% 4% 3% 2% 6%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 2,137 1,751 172 69 72 179 82% 8% 3% 3% 8%
7
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they haven't seen a doctor in the past 6 months
Reasons for not seeing a doctor in the past 6 months
% I couldn't get to the surgery easily
% I couldn't be seen at a convenient
the past 6 months - total responses
% I haven't needed to see a doctor
Reasons for not seeing a doctor in
I couldn't get to the surgery easily
I couldn't be seen at a convenient
% I didn't like or trust the doctors
I haven't needed to see a doctor
I didn't like or trust the doctors
% Another reason
Another reason
SHA name
PCT name
PCT code
time
time
N/A N/A Results for England as a whole 506,164 455,529 19,713 9,334 7,870 25,858 90% 4% 2% 2% 5%
West Midlands SHA 5PE DUDLEY PCT 3,078 2,835 89 53 33 130 92% 3% 2% 1% 4%
West Midlands SHA 5PF SANDWELL PCT 2,866 2,488 151 70 69 177 87% 5% 2% 2% 6%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 3,362 2,913 187 95 70 205 87% 6% 3% 2% 6%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 2,317 2,129 59 34 19 109 92% 3% 1% 1% 5%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 2,602 2,333 83 44 56 130 90% 3% 2% 2% 5%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 5,737 5,226 196 71 89 269 91% 3% 1% 2% 5%
West Midlands SHA 5PL WORCESTERSHIRE PCT 5,390 4,939 171 113 53 205 92% 3% 2% 1% 4%
West Midlands SHA 5PM WARWICKSHIRE PCT 5,145 4,728 185 79 70 196 92% 4% 2% 1% 4%
West Midlands SHA TAM SOLIHULL CARE TRUST 1,866 1,702 72 26 13 89 91% 4% 1% 1% 5%
East of England SHA 5GC LUTON PCT 1,646 1,461 91 37 13 91 89% 6% 2% 1% 6%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 3,360 3,108 88 56 58 105 93% 3% 2% 2% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 3,747 3,412 144 44 53 175 91% 4% 1% 1% 5%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 5,378 4,845 238 110 77 220 90% 4% 2% 1% 4%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 5,001 4,542 199 90 81 230 91% 4% 2% 2% 5%
East of England SHA 5PN PETERBOROUGH PCT 1,546 1,329 75 32 35 102 86% 5% 2% 2% 7%
East of England SHA 5PP CAMBRIDGESHIRE PCT 6,049 5,591 165 80 104 274 92% 3% 1% 2% 5%
East of England SHA 5PQ NORFOLK PCT 7,839 7,162 240 142 102 375 91% 3% 2% 1% 5%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 2,400 2,196 61 74 22 105 91% 3% 3% 1% 4%
East of England SHA 5PT SUFFOLK PCT 6,146 5,762 135 65 54 231 94% 2% 1% 1% 4%
East of England SHA 5PV WEST ESSEX PCT 2,392 2,145 121 52 33 103 90% 5% 2% 1% 4%
East of England SHA 5PW NORTH EAST ESSEX PCT 3,072 2,713 122 69 60 194 88% 4% 2% 2% 6%
East of England SHA 5PX MID ESSEX PCT 3,521 3,201 126 55 55 157 91% 4% 2% 2% 4%
East of England SHA 5PY SOUTH WEST ESSEX PCT 3,861 3,456 177 61 75 180 90% 5% 2% 2% 5%
London SHA 5A4 HAVERING PCT 2,328 2,104 98 35 47 99 90% 4% 1% 2% 4%
London SHA 5A5 KINGSTON PCT 1,553 1,377 81 25 37 78 89% 5% 2% 2% 5%
London SHA 5A7 BROMLEY PCT 2,840 2,571 109 54 38 128 91% 4% 2% 1% 5%
London SHA 5A8 GREENWICH PCT 2,233 1,913 145 68 44 126 86% 7% 3% 2% 6%
London SHA 5A9 BARNET PCT 3,211 2,749 253 79 73 194 86% 8% 2% 2% 6%
London SHA 5AT HILLINGDON PCT 2,355 2,062 130 36 73 136 88% 6% 2% 3% 6%
London SHA 5C1 ENFIELD PCT 2,142 1,887 137 38 52 113 88% 6% 2% 2% 5%
London SHA 5C2 BARKING & DAGENHAM PCT 1,370 1,160 89 30 41 99 85% 6% 2% 3% 7%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 2,017 1,691 152 39 59 175 84% 8% 2% 3% 9%
London SHA 5C4 TOWER HAMLETS PCT 1,869 1,557 121 35 77 179 83% 6% 2% 4% 10%
London SHA 5C5 NEWHAM PCT 2,553 2,046 242 62 109 228 80% 9% 2% 4% 9%
London SHA 5C9 HARINGEY PCT 2,369 1,956 194 51 98 185 83% 8% 2% 4% 8%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 1,551 1,309 127 34 40 100 84% 8% 2% 3% 6%
London SHA 5HX EALING PCT 3,164 2,665 237 63 102 219 84% 7% 2% 3% 7%
London SHA 5HY HOUNSLOW PCT 2,116 1,819 142 45 50 128 86% 7% 2% 2% 6%
London SHA 5K5 BRENT PCT 3,058 2,492 254 97 122 227 81% 8% 3% 4% 7%
London SHA 5K6 HARROW PCT 1,990 1,755 116 41 35 117 88% 6% 2% 2% 6%
London SHA 5K7 CAMDEN PCT 2,168 1,820 175 48 52 181 84% 8% 2% 2% 8%
London SHA 5K8 ISLINGTON PCT 1,918 1,639 133 42 49 123 85% 7% 2% 3% 6%
8
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they haven't seen a doctor in the past 6 months
Reasons for not seeing a doctor in the past 6 months
% I couldn't get to the surgery easily
% I couldn't be seen at a convenient
the past 6 months - total responses
% I haven't needed to see a doctor
Reasons for not seeing a doctor in
I couldn't get to the surgery easily
I couldn't be seen at a convenient
% I didn't like or trust the doctors
I haven't needed to see a doctor
I didn't like or trust the doctors
% Another reason
Another reason
SHA name
PCT name
PCT code
time
time
N/A N/A Results for England as a whole 506,164 455,529 19,713 9,334 7,870 25,858 90% 4% 2% 2% 5%
London SHA 5K9 CROYDON PCT 3,076 2,699 165 64 74 159 88% 5% 2% 2% 5%
London SHA 5LA KENSINGTON AND CHELSEA PCT 1,659 1,377 101 24 53 150 83% 6% 1% 3% 9%
London SHA 5LC WESTMINSTER PCT 2,249 1,886 181 46 74 172 84% 8% 2% 3% 8%
London SHA 5LD LAMBETH PCT 3,096 2,586 264 59 76 223 84% 9% 2% 2% 7%
London SHA 5LE SOUTHWARK PCT 2,601 2,170 170 79 69 208 83% 7% 3% 3% 8%
London SHA 5LF LEWISHAM PCT 2,459 2,063 172 69 83 170 84% 7% 3% 3% 7%
London SHA 5LG WANDSWORTH PCT 3,007 2,588 215 65 84 161 86% 7% 2% 3% 5%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 1,708 1,528 89 30 39 80 89% 5% 2% 2% 5%
London SHA 5M7 SUTTON & MERTON PCT 3,198 2,788 192 75 72 181 87% 6% 2% 2% 6%
London SHA 5NA REDBRIDGE PCT 2,001 1,716 120 47 47 118 86% 6% 2% 2% 6%
London SHA 5NC WALTHAM FOREST PCT 2,317 1,962 140 56 73 166 85% 6% 2% 3% 7%
London SHA TAK BEXLEY CARE TRUST 2,071 1,821 88 39 36 144 88% 4% 2% 2% 7%
South East Coast SHA 5L3 MEDWAY PCT 2,759 2,465 114 49 74 136 89% 4% 2% 3% 5%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 2,693 2,392 110 52 67 152 89% 4% 2% 2% 6%
South East Coast SHA 5P5 SURREY PCT 10,324 9,472 403 116 115 444 92% 4% 1% 1% 4%
South East Coast SHA 5P6 WEST SUSSEX PCT 8,224 7,469 302 117 86 405 91% 4% 1% 1% 5%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 3,322 3,054 83 77 60 119 92% 2% 2% 2% 4%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 1,817 1,655 35 45 22 86 91% 2% 3% 1% 5%
South East Coast SHA 5P9 WEST KENT PCT 6,636 6,054 226 107 97 303 91% 3% 2% 1% 5%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 7,194 6,424 276 141 139 398 89% 4% 2% 2% 6%
South Central SHA 5CQ MILTON KEYNES PCT 2,199 1,872 150 46 74 148 85% 7% 2% 3% 7%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 1,931 1,727 72 42 36 113 89% 4% 2% 2% 6%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 2,543 2,261 121 41 38 155 89% 5% 2% 2% 6%
South Central SHA 5QC HAMPSHIRE PCT 12,644 11,750 280 154 125 561 93% 2% 1% 1% 4%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 5,039 4,589 189 67 50 237 91% 4% 1% 1% 5%
South Central SHA 5QE OXFORDSHIRE PCT 6,473 5,992 157 116 87 241 93% 2% 2% 1% 4%
South Central SHA 5QF BERKSHIRE WEST PCT 4,673 4,232 176 79 83 196 91% 4% 2% 2% 4%
South Central SHA 5QG BERKSHIRE EAST PCT 3,466 3,059 193 68 77 197 88% 6% 2% 2% 6%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 1,346 1,242 33 23 12 59 92% 2% 2% 1% 4%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 2,640 2,438 67 50 21 115 92% 3% 2% 1% 4%
South West SHA 5F1 PLYMOUTH TEACHING PCT 2,365 2,132 75 54 50 109 90% 3% 2% 2% 5%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 2,024 1,862 44 31 29 89 92% 2% 2% 1% 4%
South West SHA 5K3 SWINDON PCT 1,981 1,798 68 37 34 105 91% 3% 2% 2% 5%
South West SHA 5M8 NORTH SOMERSET PCT 2,015 1,855 50 47 31 69 92% 3% 2% 2% 3%
South West SHA 5QH GLOUCESTERSHIRE PCT 6,146 5,662 156 90 74 275 92% 3% 1% 1% 4%
South West SHA 5QJ BRISTOL PCT 4,245 3,858 136 68 50 231 91% 3% 2% 1% 5%
South West SHA 5QK WILTSHIRE PCT 4,591 4,212 149 70 34 215 92% 3% 2% 1% 5%
South West SHA 5QL SOMERSET PCT 5,580 5,133 146 102 76 226 92% 3% 2% 1% 4%
9
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they haven't seen a doctor in the past 6 months
Reasons for not seeing a doctor in the past 6 months
% I couldn't get to the surgery easily
% I couldn't be seen at a convenient
the past 6 months - total responses
% I haven't needed to see a doctor
Reasons for not seeing a doctor in
I couldn't get to the surgery easily
I couldn't be seen at a convenient
% I didn't like or trust the doctors
I haven't needed to see a doctor
I didn't like or trust the doctors
% Another reason
Another reason
SHA name
PCT name
PCT code
time
time
N/A N/A Results for England as a whole 506,164 455,529 19,713 9,334 7,870 25,858 90% 4% 2% 2% 5%
South West SHA 5QM DORSET PCT 3,754 3,427 88 89 53 185 91% 2% 2% 1% 5%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 3,519 3,190 71 57 29 224 91% 2% 2% 1% 6%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 5,134 4,694 148 89 59 279 91% 3% 2% 1% 5%
South West SHA 5QQ DEVON PCT 7,517 6,971 173 129 76 326 93% 2% 2% 1% 4%
South West SHA TAL TORBAY CARE TRUST 1,434 1,280 53 33 16 94 89% 4% 2% 1% 7%
10
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
How normally book appointments to see a doctor or nurse¹
How normally book appointments to
see a doctor or nurse - total
% By fax machine
% Doesn't apply
By fax machine
Doesn't apply
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,577,711 466,750 1,421,286 2,351 31,334 865 17,320 30% 90% * 2% * 1%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 78,050 21,822 71,320 112 1,406 40 755 28% 91% * 2% * 1%
North West SHA N/A N/A 214,196 59,434 193,679 317 3,432 114 2,345 28% 90% * 2% * 1%
Yorkshire and the Humber N/A N/A 158,353 45,975 142,678 193 4,060 78 1,934 29% 90% * 3% * 1%
East Midlands SHA N/A N/A 133,857 39,823 121,014 189 2,566 66 1,510 30% 90% * 2% * 1%
West Midlands SHA N/A N/A 164,547 50,020 147,775 236 3,013 95 1,695 30% 90% * 2% * 1%
East of England SHA N/A N/A 172,527 51,311 156,731 259 4,073 65 1,670 30% 91% * 2% * 1%
London SHA N/A N/A 241,745 77,867 208,836 481 4,513 207 3,029 32% 86% * 2% * 1%
South East Coast SHA N/A N/A 132,290 37,700 120,849 178 3,154 64 1,430 28% 91% * 2% * 1%
South Central SHA N/A N/A 123,867 35,354 113,811 170 2,523 47 1,143 29% 92% * 2% * 1%
South West SHA N/A N/A 158,280 47,445 144,593 215 2,595 89 1,810 30% 91% * 2% * 1%
PCT name
North East SHA 5D7 NEWCASTLE PCT 8,088 2,131 7,432 14 254 6 63 26% 92% * 3% * 1%
North East SHA 5D8 NORTH TYNESIDE PCT 6,313 1,622 5,883 7 159 4 19 26% 93% * 3% * *
North East SHA 5D9 HARTLEPOOL PCT 2,508 858 2,122 5 36 0 87 34% 85% * 1% * 3%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 5,576 1,608 5,097 10 7 7 88 29% 91% * * * 2%
North East SHA 5J9 DARLINGTON PCT 3,009 787 2,786 1 17 2 42 26% 93% * 1% * 1%
North East SHA 5KF GATESHEAD PCT 6,041 1,589 5,553 8 105 6 35 26% 92% * 2% * 1%
North East SHA 5KG SOUTH TYNESIDE PCT 4,615 1,222 4,241 13 47 4 40 26% 92% * 1% * 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 8,400 2,434 7,570 11 141 2 80 29% 90% * 2% * 1%
North East SHA 5KM MIDDLESBROUGH PCT 4,320 999 4,056 5 27 1 16 23% 94% * 1% * *
North East SHA 5ND COUNTY DURHAM PCT 15,717 4,806 14,242 27 211 5 171 31% 91% * 1% * 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 3,886 1,074 3,625 3 51 0 32 28% 93% * 1% 0% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 9,578 2,691 8,713 9 353 4 84 28% 91% * 4% * 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 4,661 1,151 4,267 2 31 2 74 25% 92% * 1% * 2%
North West SHA 5F5 SALFORD PCT 6,776 1,979 6,101 12 90 6 66 29% 90% * 1% * 1%
North West SHA 5F7 STOCKPORT PCT 8,730 2,447 7,923 9 89 9 129 28% 91% * 1% * 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 9,303 2,536 8,358 6 92 2 113 27% 90% * 1% * 1%
North West SHA 5HP BLACKPOOL PCT 4,369 1,241 3,892 9 89 5 39 28% 89% * 2% * 1%
North West SHA 5HQ BOLTON PCT 8,412 2,282 7,610 14 43 4 114 27% 90% * 1% * 1%
North West SHA 5J2 WARRINGTON PCT 5,947 1,443 5,574 8 78 0 19 24% 94% * 1% 0% *
North West SHA 5J4 KNOWSLEY PCT 4,588 1,245 4,101 7 21 2 58 27% 89% * * * 1%
North West SHA 5J5 OLDHAM PCT 6,713 1,882 6,120 12 122 10 39 28% 91% * 2% * 1%
North West SHA 5JX BURY PCT 5,596 1,389 5,101 6 402 1 52 25% 91% * 7% * 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 7,000 2,248 6,246 10 102 3 107 32% 89% * 1% * 2%
North West SHA 5NE CUMBRIA TEACHING PCT 15,396 4,314 14,165 17 110 7 201 28% 92% * 1% * 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 10,252 3,418 9,206 17 137 2 88 33% 90% * 1% * 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 13,581 3,515 12,393 12 136 5 146 26% 91% * 1% * 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 11,352 3,318 10,189 14 330 6 108 29% 90% * 3% * 1%
North West SHA 5NJ SEFTON PCT 8,283 2,120 7,597 6 87 2 67 26% 92% * 1% * 1%
North West SHA 5NK WIRRAL PCT 9,844 2,501 9,091 19 135 5 77 25% 92% * 1% * 1%
11
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
How normally book appointments to see a doctor or nurse¹
How normally book appointments to
see a doctor or nurse - total
% By fax machine
% Doesn't apply
By fax machine
Doesn't apply
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,577,711 466,750 1,421,286 2,351 31,334 865 17,320 30% 90% * 2% * 1%
North West SHA 5NL LIVERPOOL PCT 14,149 3,724 12,538 34 164 12 275 26% 89% * 1% * 2%
North West SHA 5NM HALTON & ST HELENS PCT 9,368 2,677 8,501 13 32 2 89 29% 91% * * * 1%
North West SHA 5NN WESTERN CHESHIRE PCT 7,739 1,717 7,209 14 156 4 45 22% 93% * 2% * 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 14,014 3,610 12,846 19 622 2 101 26% 92% * 4% * 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 6,291 1,985 5,467 9 175 3 63 32% 87% * 3% * 1%
North West SHA 5NR TRAFFORD PCT 6,465 1,568 6,016 12 56 4 48 24% 93% * 1% * 1%
North West SHA 5NT MANCHESTER PCT 15,367 5,122 13,168 35 135 17 227 33% 86% * 1% * 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 4,891 1,454 4,431 2 49 3 34 30% 91% * 1% * 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 7,367 2,262 6,646 6 96 2 92 31% 90% * 1% * 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 6,057 1,602 5,533 8 172 0 63 26% 91% * 3% * 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 7,086 2,199 6,191 6 253 3 179 31% 87% * 4% * 3%
Yorkshire and the Humber 5N1 LEEDS PCT 23,924 6,994 21,650 34 669 14 198 29% 90% * 3% * 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 11,880 3,067 10,969 14 60 8 157 26% 92% * 1% * 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 10,362 3,084 9,327 17 171 5 66 30% 90% * 2% * 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 16,487 5,435 14,373 32 644 5 210 33% 87% * 4% * 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 8,852 2,589 8,071 4 51 3 80 29% 91% * 1% * 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 23,734 6,588 21,491 17 1,152 18 286 28% 91% * 5% * 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 9,440 2,822 8,519 7 268 3 124 30% 90% * 3% * 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 8,322 2,363 7,577 9 123 2 67 28% 91% * 1% * 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 14,975 4,158 13,524 36 251 10 179 28% 90% * 2% * 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 4,975 1,357 4,377 1 102 2 199 27% 88% * 2% * 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 9,596 3,199 8,518 19 229 3 83 33% 89% * 2% * 1%
East Midlands SHA 5ET BASSETLAW PCT 3,221 928 2,934 3 10 0 47 29% 91% * * * 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 21,143 5,889 19,504 24 205 1 216 28% 92% * 1% * 1%
East Midlands SHA 5N7 DERBY CITY PCT 8,332 2,008 7,772 11 154 3 60 24% 93% * 2% * 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 19,768 5,886 18,035 24 274 5 222 30% 91% * 1% * 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 21,817 7,107 19,567 15 287 4 308 33% 90% * 1% * 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 19,960 6,180 17,724 58 640 16 273 31% 89% * 3% * 1%
East Midlands SHA 5PC LEICESTER CITY PCT 10,037 3,224 8,790 16 176 21 86 32% 88% * 2% * 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 19,984 5,402 18,169 19 592 12 215 27% 91% * 3% * 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 5,407 1,304 5,043 2 179 2 27 24% 93% * 3% * *
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 10,868 3,250 9,771 17 78 5 87 30% 90% * 1% * 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 8,841 2,656 8,057 10 135 4 93 30% 91% * 2% * 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 7,455 2,502 6,595 9 138 4 50 34% 88% * 2% * 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 9,997 2,950 8,856 14 99 3 177 30% 89% * 1% * 2%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 4,884 1,394 4,356 3 197 1 72 29% 89% * 4% * 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 7,310 2,446 6,476 13 19 6 70 33% 89% * * * 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 8,199 3,205 6,655 26 101 15 116 39% 81% * 1% * 1%
12
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
How normally book appointments to see a doctor or nurse¹
How normally book appointments to
see a doctor or nurse - total
% By fax machine
% Doesn't apply
By fax machine
Doesn't apply
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,577,711 466,750 1,421,286 2,351 31,334 865 17,320 30% 90% * 2% * 1%
West Midlands SHA 5PE DUDLEY PCT 9,137 2,586 8,298 11 219 2 113 28% 91% * 2% * 1%
West Midlands SHA 5PF SANDWELL PCT 9,486 3,236 8,370 23 57 13 76 34% 88% * 1% * 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 11,444 3,533 10,165 17 162 4 132 31% 89% * 1% * 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 6,308 1,793 5,696 4 184 1 88 28% 90% * 3% * 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 7,897 2,378 7,058 12 225 4 57 30% 89% * 3% * 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 18,128 5,382 16,546 13 443 7 231 30% 91% * 2% * 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 16,786 4,884 15,418 31 323 14 106 29% 92% * 2% * 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 16,014 4,623 14,576 25 338 8 127 29% 91% * 2% * 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 6,386 1,898 5,837 6 116 2 73 30% 91% * 2% * 1%
East of England SHA 5GC LUTON PCT 5,635 1,669 5,105 11 26 0 41 30% 91% * * * 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 10,600 2,925 9,782 17 54 4 113 28% 92% * 1% * 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 12,360 3,490 11,296 22 240 1 161 28% 91% * 2% * 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 16,854 5,551 15,099 30 450 7 119 33% 90% * 3% * 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 16,808 4,544 15,358 23 592 5 124 27% 91% * 4% * 1%
East of England SHA 5PN PETERBOROUGH PCT 4,844 1,458 4,270 12 101 5 62 30% 88% * 2% * 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 17,925 5,136 16,126 20 1,001 10 186 29% 90% * 6% * 1%
East of England SHA 5PQ NORFOLK PCT 22,315 7,337 20,275 34 358 11 224 33% 91% * 2% * 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 6,765 2,036 6,186 5 90 4 59 30% 91% * 1% * 1%
East of England SHA 5PT SUFFOLK PCT 17,920 5,019 16,479 26 741 8 138 28% 92% * 4% * 1%
East of England SHA 5PV WEST ESSEX PCT 8,186 2,635 7,356 10 135 3 81 32% 90% * 2% * 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 9,436 2,907 8,474 8 136 4 136 31% 90% * 1% * 1%
East of England SHA 5PX MID ESSEX PCT 10,976 2,944 10,155 18 112 3 103 27% 93% * 1% * 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 11,903 3,660 10,770 23 36 1 121 31% 90% * * * 1%
London SHA 5A4 HAVERING PCT 7,380 2,420 6,652 11 29 4 61 33% 90% * * * 1%
London SHA 5A5 KINGSTON PCT 5,340 1,374 4,956 2 82 1 29 26% 93% * 2% * 1%
London SHA 5A7 BROMLEY PCT 9,359 2,566 8,446 10 343 5 134 27% 90% * 4% * 1%
London SHA 5A8 GREENWICH PCT 7,333 2,317 6,473 13 66 7 65 32% 88% * 1% * 1%
London SHA 5A9 BARNET PCT 9,894 2,933 8,479 26 358 6 199 30% 86% * 4% * 2%
London SHA 5AT HILLINGDON PCT 7,498 2,107 6,788 12 158 9 55 28% 91% * 2% * 1%
London SHA 5C1 ENFIELD PCT 7,110 2,306 6,229 12 47 4 63 32% 88% * 1% * 1%
London SHA 5C2 BARKING & DAGENHAM PCT 4,790 1,791 4,058 7 22 4 41 37% 85% * * * 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 7,481 2,618 6,402 15 40 8 71 35% 86% * 1% * 1%
London SHA 5C4 TOWER HAMLETS PCT 6,897 2,753 5,810 8 96 8 55 40% 84% * 1% * 1%
London SHA 5C5 NEWHAM PCT 8,843 3,455 7,191 22 165 11 101 39% 81% * 2% * 1%
London SHA 5C9 HARINGEY PCT 7,855 2,729 6,574 17 170 10 77 35% 84% * 2% * 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 5,300 1,590 4,430 12 254 1 77 30% 84% * 5% * 1%
London SHA 5HX EALING PCT 10,115 2,903 8,936 32 202 16 98 29% 88% * 2% * 1%
London SHA 5HY HOUNSLOW PCT 6,729 1,941 5,959 15 189 5 75 29% 89% * 3% * 1%
London SHA 5K5 BRENT PCT 9,919 3,511 8,145 20 93 10 145 35% 82% * 1% * 1%
London SHA 5K6 HARROW PCT 6,513 1,813 5,791 18 227 2 76 28% 89% * 3% * 1%
London SHA 5K7 CAMDEN PCT 7,125 2,529 5,793 23 238 3 142 35% 81% * 3% * 2%
London SHA 5K8 ISLINGTON PCT 6,081 2,052 5,171 12 109 2 67 34% 85% * 2% * 1%
13
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
How normally book appointments to see a doctor or nurse¹
How normally book appointments to
see a doctor or nurse - total
% By fax machine
% Doesn't apply
By fax machine
Doesn't apply
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,577,711 466,750 1,421,286 2,351 31,334 865 17,320 30% 90% * 2% * 1%
London SHA 5K9 CROYDON PCT 10,406 3,208 9,254 27 113 10 133 31% 89% * 1% * 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 5,640 1,769 4,749 20 66 10 111 31% 84% * 1% * 2%
London SHA 5LC WESTMINSTER PCT 7,297 2,500 5,997 10 213 8 156 34% 82% * 3% * 2%
London SHA 5LD LAMBETH PCT 11,052 3,915 8,997 16 164 7 286 35% 81% * 1% * 3%
London SHA 5LE SOUTHWARK PCT 8,899 3,564 7,305 14 96 7 107 40% 82% * 1% * 1%
London SHA 5LF LEWISHAM PCT 8,438 2,866 7,210 16 149 13 80 34% 85% * 2% * 1%
London SHA 5LG WANDSWORTH PCT 10,323 2,919 8,922 20 304 12 201 28% 86% * 3% * 2%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 5,665 1,480 5,254 9 17 3 49 26% 93% * * * 1%
London SHA 5M7 SUTTON & MERTON PCT 11,079 2,918 10,066 20 154 6 105 26% 91% * 1% * 1%
London SHA 5NA REDBRIDGE PCT 7,247 2,557 6,306 10 130 3 50 35% 87% * 2% * 1%
London SHA 5NC WALTHAM FOREST PCT 7,624 2,422 6,670 15 24 10 64 32% 87% * * * 1%
London SHA TAK BEXLEY CARE TRUST 6,512 2,041 5,822 15 196 3 55 31% 89% * 3% * 1%
South East Coast SHA 5L3 MEDWAY PCT 7,738 2,475 7,005 13 21 2 72 32% 91% * * * 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 8,900 2,388 8,050 15 196 6 123 27% 90% * 2% * 1%
South East Coast SHA 5P5 SURREY PCT 33,506 8,813 30,754 50 1,426 15 395 26% 92% * 4% * 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 24,016 7,013 21,852 25 614 8 278 29% 91% * 3% * 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 10,370 3,051 9,570 25 187 1 84 29% 92% * 2% * 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 5,359 1,797 4,798 4 120 0 57 34% 90% * 2% * 1%
South East Coast SHA 5P9 WEST KENT PCT 20,136 5,557 18,468 30 352 5 194 28% 92% * 2% * 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 22,264 6,605 20,352 16 238 26 228 30% 91% * 1% * 1%
South Central SHA 5CQ MILTON KEYNES PCT 7,144 2,256 6,466 25 107 0 66 32% 91% * 2% 0% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 6,001 2,162 5,358 10 38 4 36 36% 89% * 1% * 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 7,736 2,667 6,881 7 71 4 76 34% 89% * 1% * 1%
South Central SHA 5QC HAMPSHIRE PCT 38,210 10,740 35,147 44 903 8 463 28% 92% * 2% * 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 15,087 3,751 14,135 11 314 0 113 25% 94% * 2% 0% 1%
South Central SHA 5QE OXFORDSHIRE PCT 19,601 5,429 18,094 31 492 9 167 28% 92% * 3% * 1%
South Central SHA 5QF BERKSHIRE WEST PCT 14,110 3,420 13,163 24 499 6 114 24% 93% * 4% * 1%
South Central SHA 5QG BERKSHIRE EAST PCT 11,795 3,445 10,767 15 96 7 68 29% 91% * 1% * 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 4,183 1,484 3,799 5 2 9 40 35% 91% * * * 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 7,227 2,443 6,431 8 344 4 104 34% 89% * 5% * 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 8,002 2,532 7,371 9 37 2 70 32% 92% * * * 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 5,758 1,689 5,254 18 115 5 63 29% 91% * 2% * 1%
South West SHA 5K3 SWINDON PCT 5,980 1,784 5,466 15 77 3 57 30% 91% * 1% * 1%
South West SHA 5M8 NORTH SOMERSET PCT 6,002 1,852 5,407 5 146 0 61 31% 90% * 2% 0% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 17,698 5,230 16,129 21 473 10 145 30% 91% * 3% * 1%
South West SHA 5QJ BRISTOL PCT 13,329 3,971 11,712 28 422 4 368 30% 88% * 3% * 3%
South West SHA 5QK WILTSHIRE PCT 13,235 4,358 12,016 17 218 5 112 33% 91% * 2% * 1%
South West SHA 5QL SOMERSET PCT 15,553 4,252 14,415 15 191 4 156 27% 93% * 1% * 1%
14
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
How normally book appointments to see a doctor or nurse¹
How normally book appointments to
see a doctor or nurse - total
% By fax machine
% Doesn't apply
By fax machine
Doesn't apply
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,577,711 466,750 1,421,286 2,351 31,334 865 17,320 30% 90% * 2% * 1%
South West SHA 5QM DORSET PCT 11,905 3,649 10,932 14 176 6 105 31% 92% * 1% * 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 10,767 3,417 9,755 10 102 5 141 32% 91% * 1% * 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 16,023 4,533 14,920 21 68 20 157 28% 93% * * * 1%
South West SHA 5QQ DEVON PCT 22,517 6,592 20,811 18 201 20 241 29% 92% * 1% * 1%
South West SHA TAL TORBAY CARE TRUST 4,284 1,144 3,973 17 25 0 30 27% 93% * 1% 0% 1%
15
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Preferred methods of booking appointments at GP surgery¹
appointments at GP surgery - total
Preferred methods of booking
% By fax machine
% No preference
By fax machine
No preference
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,567,901 497,631 1,323,439 6,613 433,852 13,345 40,355 32% 84% * 28% 1% 3%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 77,487 24,554 66,600 226 18,021 614 2,043 32% 86% * 23% 1% 3%
North West SHA N/A N/A 212,693 64,408 181,199 903 52,589 1,940 5,481 30% 85% * 25% 1% 3%
Yorkshire and the Humber N/A N/A 157,242 49,637 133,227 557 39,512 1,294 4,537 32% 85% * 25% 1% 3%
East Midlands SHA N/A N/A 133,100 43,610 112,782 413 34,680 1,050 3,541 33% 85% * 26% 1% 3%
West Midlands SHA N/A N/A 163,480 52,972 138,305 691 40,679 1,580 4,359 32% 85% * 25% 1% 3%
East of England SHA N/A N/A 171,484 55,243 145,034 681 49,342 1,307 4,395 32% 85% * 29% 1% 3%
London SHA N/A N/A 240,116 75,820 194,843 1,710 79,042 2,579 5,406 32% 81% 1% 33% 1% 2%
South East Coast SHA N/A N/A 131,524 41,121 111,877 510 39,950 960 3,343 31% 85% * 30% 1% 3%
South Central SHA N/A N/A 123,373 38,547 104,251 431 40,107 893 3,131 31% 85% * 33% 1% 3%
South West SHA N/A N/A 157,402 51,718 135,320 490 39,931 1,129 4,120 33% 86% * 25% 1% 3%
PCT name
North East SHA 5D7 NEWCASTLE PCT 8,036 2,394 6,896 30 2,271 74 199 30% 86% * 28% 1% 2%
North East SHA 5D8 NORTH TYNESIDE PCT 6,261 1,932 5,377 25 1,677 75 170 31% 86% * 27% 1% 3%
North East SHA 5D9 HARTLEPOOL PCT 2,493 879 2,074 2 521 26 114 35% 83% * 21% 1% 5%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 5,543 1,789 4,778 7 1,405 50 167 32% 86% * 25% 1% 3%
North East SHA 5J9 DARLINGTON PCT 2,987 885 2,568 10 756 26 95 30% 86% * 25% 1% 3%
North East SHA 5KF GATESHEAD PCT 6,012 1,853 5,182 22 1,417 51 157 31% 86% * 24% 1% 3%
North East SHA 5KG SOUTH TYNESIDE PCT 4,574 1,347 3,943 17 933 30 126 29% 86% * 20% 1% 3%
North East SHA 5KL SUNDERLAND TEACHING PCT 8,331 2,746 7,061 18 1,751 78 246 33% 85% * 21% 1% 3%
North East SHA 5KM MIDDLESBROUGH PCT 4,290 1,250 3,791 14 912 34 79 29% 88% * 21% 1% 2%
North East SHA 5ND COUNTY DURHAM PCT 15,584 5,223 13,391 50 3,349 99 330 34% 86% * 21% 1% 2%
North East SHA 5QR REDCAR AND CLEVELAND PCT 3,862 1,207 3,413 6 819 7 91 31% 88% * 21% * 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 9,513 3,049 8,125 26 2,209 65 269 32% 85% * 23% 1% 3%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 4,622 1,253 4,046 20 982 57 124 27% 88% * 21% 1% 3%
North West SHA 5F5 SALFORD PCT 6,733 2,051 5,692 37 1,676 57 167 30% 85% 1% 25% 1% 2%
North West SHA 5F7 STOCKPORT PCT 8,678 2,620 7,281 27 2,411 67 271 30% 84% * 28% 1% 3%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 9,250 2,741 7,930 35 1,837 73 256 30% 86% * 20% 1% 3%
North West SHA 5HP BLACKPOOL PCT 4,349 1,415 3,622 23 921 46 128 33% 83% 1% 21% 1% 3%
North West SHA 5HQ BOLTON PCT 8,324 2,443 7,147 33 1,812 61 223 29% 86% * 22% 1% 3%
North West SHA 5J2 WARRINGTON PCT 5,900 1,650 5,130 30 1,724 59 94 28% 87% 1% 29% 1% 2%
North West SHA 5J4 KNOWSLEY PCT 4,556 1,371 3,918 24 706 26 106 30% 86% 1% 15% 1% 2%
North West SHA 5J5 OLDHAM PCT 6,643 2,102 5,721 50 1,643 75 153 32% 86% 1% 25% 1% 2%
North West SHA 5JX BURY PCT 5,559 1,473 4,690 30 1,679 61 120 26% 84% 1% 30% 1% 2%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 6,964 2,296 5,819 47 1,697 74 235 33% 84% 1% 24% 1% 3%
North West SHA 5NE CUMBRIA TEACHING PCT 15,280 4,881 13,403 35 2,723 74 471 32% 88% * 18% * 3%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 10,190 3,565 8,664 24 2,548 88 253 35% 85% * 25% 1% 2%
North West SHA 5NG CENTRAL LANCASHIRE PCT 13,487 3,849 11,489 44 3,512 155 365 29% 85% * 26% 1% 3%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 11,275 3,550 9,606 44 2,690 79 289 31% 85% * 24% 1% 3%
North West SHA 5NJ SEFTON PCT 8,246 2,389 7,056 34 1,995 86 184 29% 86% * 24% 1% 2%
North West SHA 5NK WIRRAL PCT 9,770 2,905 8,430 29 2,324 90 235 30% 86% * 24% 1% 2%
16
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Preferred methods of booking appointments at GP surgery¹
appointments at GP surgery - total
Preferred methods of booking
% By fax machine
% No preference
By fax machine
No preference
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,567,901 497,631 1,323,439 6,613 433,852 13,345 40,355 32% 84% * 28% 1% 3%
North West SHA 5NL LIVERPOOL PCT 14,024 4,039 11,880 63 3,226 145 431 29% 85% * 23% 1% 3%
North West SHA 5NM HALTON & ST HELENS PCT 9,304 2,907 7,998 44 2,267 86 246 31% 86% * 24% 1% 3%
North West SHA 5NN WESTERN CHESHIRE PCT 7,696 2,040 6,694 26 2,159 48 156 27% 87% * 28% 1% 2%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 13,934 4,114 11,739 53 4,395 121 306 30% 84% * 32% 1% 2%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 6,248 1,975 5,227 34 1,542 71 138 32% 84% 1% 25% 1% 2%
North West SHA 5NR TRAFFORD PCT 6,413 1,743 5,544 26 1,819 69 157 27% 86% * 28% 1% 2%
North West SHA 5NT MANCHESTER PCT 15,248 5,036 12,473 90 4,303 172 373 33% 82% 1% 28% 1% 2%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 4,861 1,572 4,150 7 1,022 16 137 32% 85% * 21% * 3%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 7,329 2,450 6,205 33 1,598 69 241 33% 85% * 22% 1% 3%
Yorkshire and the Humber 5J6 CALDERDALE PCT 6,043 1,809 5,187 18 1,475 42 188 30% 86% * 24% 1% 3%
Yorkshire and the Humber 5JE BARNSLEY PCT 7,013 2,397 5,830 25 1,576 61 260 34% 83% * 22% 1% 4%
Yorkshire and the Humber 5N1 LEEDS PCT 23,794 7,557 19,925 99 7,221 232 678 32% 84% * 30% 1% 3%
Yorkshire and the Humber 5N2 KIRKLEES PCT 11,825 3,409 10,332 32 2,729 98 306 29% 87% * 23% 1% 3%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 10,265 3,327 8,615 31 2,468 75 220 32% 84% * 24% 1% 2%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 16,318 5,533 13,474 56 4,581 177 428 34% 83% * 28% 1% 3%
Yorkshire and the Humber 5N5 DONCASTER PCT 8,785 2,910 7,553 28 1,830 58 225 33% 86% * 21% 1% 3%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 23,610 7,413 20,156 78 6,218 144 690 31% 85% * 26% 1% 3%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 9,359 3,006 7,899 34 2,382 84 285 32% 84% * 25% 1% 3%
Yorkshire and the Humber 5NX HULL TEACHING PCT 8,260 2,500 7,069 31 1,828 71 209 30% 86% * 22% 1% 3%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 14,870 4,348 12,693 77 3,610 146 451 29% 85% 1% 24% 1% 3%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 4,909 1,406 4,139 9 972 21 218 29% 84% * 20% * 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 9,566 3,260 8,055 31 2,755 99 195 34% 84% * 29% 1% 2%
East Midlands SHA 5ET BASSETLAW PCT 3,190 1,054 2,762 6 722 24 74 33% 87% * 23% 1% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 21,038 6,846 18,175 49 4,827 141 599 33% 86% * 23% 1% 3%
East Midlands SHA 5N7 DERBY CITY PCT 8,278 2,488 7,107 28 2,250 77 189 30% 86% * 27% 1% 2%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 19,641 6,591 16,781 57 4,966 129 516 34% 85% * 25% 1% 3%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 21,698 7,535 18,349 55 4,902 112 683 35% 85% * 23% 1% 3%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 19,830 6,392 16,542 67 5,857 180 510 32% 83% * 30% 1% 3%
East Midlands SHA 5PC LEICESTER CITY PCT 9,988 3,461 8,230 46 2,627 131 245 35% 82% * 26% 1% 2%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 19,872 5,985 16,781 73 5,774 157 530 30% 84% * 29% 1% 3%
West Midlands SHA 5CN HEREFORDSHIRE PCT 5,372 1,492 4,762 13 1,196 18 121 28% 89% * 22% * 2%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 10,799 3,458 9,051 68 3,103 108 263 32% 84% 1% 29% 1% 2%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 8,775 2,932 7,522 23 1,925 33 237 33% 86% * 22% * 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 7,408 2,538 6,222 27 1,475 64 188 34% 84% * 20% 1% 3%
West Midlands SHA 5MD COVENTRY TEACHING PCT 9,936 3,216 8,437 40 2,494 128 299 32% 85% * 25% 1% 3%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 4,855 1,501 3,973 15 1,365 53 145 31% 82% * 28% 1% 3%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 7,263 2,613 6,166 41 1,433 58 195 36% 85% 1% 20% 1% 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 8,125 2,875 6,562 77 1,929 126 204 35% 81% 1% 24% 2% 3%
17
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Preferred methods of booking appointments at GP surgery¹
appointments at GP surgery - total
Preferred methods of booking
% By fax machine
% No preference
By fax machine
No preference
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,567,901 497,631 1,323,439 6,613 433,852 13,345 40,355 32% 84% * 28% 1% 3%
West Midlands SHA 5PE DUDLEY PCT 9,092 2,915 7,741 49 2,125 89 275 32% 85% 1% 23% 1% 3%
West Midlands SHA 5PF SANDWELL PCT 9,412 3,390 7,837 56 1,921 115 231 36% 83% 1% 20% 1% 2%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 11,350 3,542 9,554 47 2,968 145 259 31% 84% * 26% 1% 2%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 6,268 2,008 5,290 12 1,495 49 210 32% 84% * 24% 1% 3%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 7,842 2,526 6,637 21 1,624 87 223 32% 85% * 21% 1% 3%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 18,020 5,743 15,422 57 4,731 196 503 32% 86% * 26% 1% 3%
West Midlands SHA 5PL WORCESTERSHIRE PCT 16,699 5,240 14,340 83 4,417 125 411 31% 86% * 26% 1% 2%
West Midlands SHA 5PM WARWICKSHIRE PCT 15,917 4,941 13,440 39 4,632 133 437 31% 84% * 29% 1% 3%
West Midlands SHA TAM SOLIHULL CARE TRUST 6,348 2,043 5,351 24 1,846 53 159 32% 84% * 29% 1% 3%
East of England SHA 5GC LUTON PCT 5,591 1,672 4,789 24 1,401 55 108 30% 86% * 25% 1% 2%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 10,509 3,211 9,089 52 2,621 90 320 31% 86% * 25% 1% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 12,260 3,735 10,354 49 3,878 79 314 30% 84% * 32% 1% 3%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 16,770 5,570 13,873 87 5,715 153 393 33% 83% 1% 34% 1% 2%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 16,708 4,845 13,951 69 5,872 125 361 29% 83% * 35% 1% 2%
East of England SHA 5PN PETERBOROUGH PCT 4,799 1,630 3,942 26 1,305 34 153 34% 82% 1% 27% 1% 3%
East of England SHA 5PP CAMBRIDGESHIRE PCT 17,865 5,505 14,736 87 6,243 142 470 31% 82% * 35% 1% 3%
East of England SHA 5PQ NORFOLK PCT 22,190 8,120 18,965 58 5,305 163 596 37% 85% * 24% 1% 3%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 6,734 2,283 5,867 16 1,273 41 148 34% 87% * 19% 1% 2%
East of England SHA 5PT SUFFOLK PCT 17,829 5,563 15,401 59 4,574 108 429 31% 86% * 26% 1% 2%
East of England SHA 5PV WEST ESSEX PCT 8,141 2,749 6,752 46 2,499 67 195 34% 83% 1% 31% 1% 2%
East of England SHA 5PW NORTH EAST ESSEX PCT 9,346 3,042 8,069 28 2,205 41 290 33% 86% * 24% * 3%
East of England SHA 5PX MID ESSEX PCT 10,912 3,371 9,279 34 3,280 108 269 31% 85% * 30% 1% 2%
East of England SHA 5PY SOUTH WEST ESSEX PCT 11,827 3,947 9,966 45 3,171 101 349 33% 84% * 27% 1% 3%
London SHA 5A4 HAVERING PCT 7,334 2,471 6,203 44 1,874 76 171 34% 85% 1% 26% 1% 2%
London SHA 5A5 KINGSTON PCT 5,303 1,450 4,456 20 1,966 51 75 27% 84% * 37% 1% 1%
London SHA 5A7 BROMLEY PCT 9,278 2,751 7,679 31 3,313 93 236 30% 83% * 36% 1% 3%
London SHA 5A8 GREENWICH PCT 7,298 2,240 6,091 43 2,097 77 148 31% 83% 1% 29% 1% 2%
London SHA 5A9 BARNET PCT 9,833 2,747 7,852 77 3,459 93 273 28% 80% 1% 35% 1% 3%
London SHA 5AT HILLINGDON PCT 7,454 2,200 6,265 38 2,388 75 158 30% 84% 1% 32% 1% 2%
London SHA 5C1 ENFIELD PCT 7,069 2,308 5,803 51 1,944 71 151 33% 82% 1% 28% 1% 2%
London SHA 5C2 BARKING & DAGENHAM PCT 4,760 1,714 3,953 35 1,023 48 120 36% 83% 1% 21% 1% 3%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 7,422 2,552 6,019 52 2,299 76 141 34% 81% 1% 31% 1% 2%
London SHA 5C4 TOWER HAMLETS PCT 6,843 2,536 5,443 44 2,537 117 115 37% 80% 1% 37% 2% 2%
London SHA 5C5 NEWHAM PCT 8,779 3,101 7,008 65 2,346 153 160 35% 80% 1% 27% 2% 2%
London SHA 5C9 HARINGEY PCT 7,794 2,559 6,112 67 2,549 89 189 33% 78% 1% 33% 1% 2%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 5,245 1,646 4,167 30 1,984 34 95 31% 79% 1% 38% 1% 2%
London SHA 5HX EALING PCT 10,066 2,940 8,366 85 3,105 117 189 29% 83% 1% 31% 1% 2%
London SHA 5HY HOUNSLOW PCT 6,677 1,947 5,476 35 2,261 73 129 29% 82% 1% 34% 1% 2%
London SHA 5K5 BRENT PCT 9,851 3,150 7,880 93 2,575 92 226 32% 80% 1% 26% 1% 2%
London SHA 5K6 HARROW PCT 6,474 1,785 5,345 62 2,262 67 109 28% 83% 1% 35% 1% 2%
London SHA 5K7 CAMDEN PCT 7,071 2,156 5,395 60 3,061 68 156 30% 76% 1% 43% 1% 2%
London SHA 5K8 ISLINGTON PCT 6,019 2,053 4,694 50 2,242 53 115 34% 78% 1% 37% 1% 2%
18
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Preferred methods of booking appointments at GP surgery¹
appointments at GP surgery - total
Preferred methods of booking
% By fax machine
% No preference
By fax machine
No preference
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,567,901 497,631 1,323,439 6,613 433,852 13,345 40,355 32% 84% * 28% 1% 3%
London SHA 5K9 CROYDON PCT 10,331 3,275 8,660 67 3,023 102 273 32% 84% 1% 29% 1% 3%
London SHA 5LA KENSINGTON AND CHELSEA PCT 5,587 1,689 4,517 52 1,741 29 132 30% 81% 1% 31% 1% 2%
London SHA 5LC WESTMINSTER PCT 7,276 2,380 5,618 44 2,612 48 176 33% 77% 1% 36% 1% 2%
London SHA 5LD LAMBETH PCT 10,957 3,711 8,468 70 3,956 117 311 34% 77% 1% 36% 1% 3%
London SHA 5LE SOUTHWARK PCT 8,825 3,228 6,915 69 2,967 129 206 37% 78% 1% 34% 1% 2%
London SHA 5LF LEWISHAM PCT 8,394 2,686 6,795 75 2,846 116 225 32% 81% 1% 34% 1% 3%
London SHA 5LG WANDSWORTH PCT 10,287 2,994 8,063 86 4,260 133 296 29% 78% 1% 41% 1% 3%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 5,621 1,520 4,843 26 2,188 31 125 27% 86% * 39% 1% 2%
London SHA 5M7 SUTTON & MERTON PCT 11,004 3,068 9,219 77 3,972 123 233 28% 84% 1% 36% 1% 2%
London SHA 5NA REDBRIDGE PCT 7,205 2,283 5,987 60 2,235 90 120 32% 83% 1% 31% 1% 2%
London SHA 5NC WALTHAM FOREST PCT 7,570 2,472 6,195 58 2,066 63 187 33% 82% 1% 27% 1% 2%
London SHA TAK BEXLEY CARE TRUST 6,490 2,210 5,355 41 1,890 75 168 34% 83% 1% 29% 1% 3%
South East Coast SHA 5L3 MEDWAY PCT 7,684 2,555 6,549 35 2,007 71 208 33% 85% * 26% 1% 3%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 8,838 2,582 7,469 25 3,064 69 265 29% 85% * 35% 1% 3%
South East Coast SHA 5P5 SURREY PCT 33,328 9,524 28,022 127 12,318 281 746 29% 84% * 37% 1% 2%
South East Coast SHA 5P6 WEST SUSSEX PCT 23,900 7,768 20,271 98 7,041 166 609 33% 85% * 29% 1% 3%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 10,297 3,387 8,913 38 2,718 47 252 33% 87% * 26% * 2%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 5,327 1,821 4,494 14 1,258 18 193 34% 84% * 24% * 4%
South East Coast SHA 5P9 WEST KENT PCT 20,014 6,154 17,064 79 5,889 162 510 31% 85% * 29% 1% 3%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 22,137 7,331 19,096 95 5,656 147 560 33% 86% * 26% 1% 3%
South Central SHA 5CQ MILTON KEYNES PCT 7,108 2,247 5,920 18 2,557 61 201 32% 83% * 36% 1% 3%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 5,986 2,337 4,940 22 1,723 52 180 39% 83% * 29% 1% 3%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 7,707 2,668 6,356 24 2,249 68 196 35% 82% * 29% 1% 3%
South Central SHA 5QC HAMPSHIRE PCT 38,040 12,071 32,120 108 11,921 288 1,136 32% 84% * 31% 1% 3%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 15,051 4,257 12,899 65 5,032 74 316 28% 86% * 33% * 2%
South Central SHA 5QE OXFORDSHIRE PCT 19,519 6,088 16,611 70 6,655 114 428 31% 85% * 34% 1% 2%
South Central SHA 5QF BERKSHIRE WEST PCT 14,069 3,816 11,877 42 5,263 103 288 27% 84% * 37% 1% 2%
South Central SHA 5QG BERKSHIRE EAST PCT 11,727 3,475 9,912 68 3,929 119 291 30% 85% 1% 34% 1% 2%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 4,165 1,588 3,617 13 777 14 95 38% 87% * 19% * 2%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 7,202 2,429 5,883 18 2,481 53 204 34% 82% * 34% 1% 3%
South West SHA 5F1 PLYMOUTH TEACHING PCT 7,930 2,839 6,916 21 1,764 70 194 36% 87% * 22% 1% 2%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 5,719 1,847 4,919 21 1,729 42 129 32% 86% * 30% 1% 2%
South West SHA 5K3 SWINDON PCT 5,959 1,953 5,044 29 1,750 59 145 33% 85% * 29% 1% 2%
South West SHA 5M8 NORTH SOMERSET PCT 5,978 1,887 5,070 23 1,743 55 138 32% 85% * 29% 1% 2%
South West SHA 5QH GLOUCESTERSHIRE PCT 17,606 5,686 15,041 62 4,769 138 411 32% 85% * 27% 1% 2%
South West SHA 5QJ BRISTOL PCT 13,235 4,245 10,867 42 4,263 156 432 32% 82% * 32% 1% 3%
South West SHA 5QK WILTSHIRE PCT 13,163 4,727 11,132 47 3,557 85 337 36% 85% * 27% 1% 3%
South West SHA 5QL SOMERSET PCT 15,484 4,729 13,498 47 3,456 94 362 31% 87% * 22% 1% 2%
19
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Preferred methods of booking appointments at GP surgery¹
appointments at GP surgery - total
Preferred methods of booking
% By fax machine
% No preference
By fax machine
No preference
% Digital TV
% By phone
% In person
SHA name
PCT name
responses
PCT code
Digital TV
By phone
In person
% Online
Online
N/A N/A Results for England as a whole 1,567,901 497,631 1,323,439 6,613 433,852 13,345 40,355 32% 84% * 28% 1% 3%
South West SHA 5QM DORSET PCT 11,823 4,057 10,381 24 2,462 53 301 34% 88% * 21% * 3%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 10,703 3,564 9,071 37 3,049 110 295 33% 85% * 28% 1% 3%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 15,927 5,128 14,118 46 3,200 89 462 32% 89% * 20% 1% 3%
South West SHA 5QQ DEVON PCT 22,407 7,306 19,644 56 4,825 98 626 33% 88% * 22% * 3%
South West SHA TAL TORBAY CARE TRUST 4,268 1,322 3,736 17 882 25 85 31% 88% * 21% 1% 2%
20
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting through on the phone
who say it is easy to get through on
95% confidence interval around %
Total completed forms received
Ease of getting through on the
Total survey forms distributed
phone - total responses
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
the phone (+/-)
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,078,739 217,603 542,560 810,284 320,689 160,968 26,635 10% 26% 39% 15% 8% 1% 65% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 103,433 10,394 29,554 39,756 14,943 7,656 1,129 10% 29% 38% 14% 7% 1% 67% 0%
North West SHA N/A N/A 867,552 315,503 36% 280,691 28,216 74,988 106,206 44,197 23,784 3,300 10% 27% 38% 16% 8% 1% 65% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 207,789 21,558 53,398 79,639 33,031 17,591 2,573 10% 26% 38% 16% 8% 1% 64% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 175,985 18,235 44,626 68,071 27,996 14,726 2,331 10% 25% 39% 16% 8% 1% 64% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 218,732 21,621 56,680 83,785 35,333 18,628 2,686 10% 26% 38% 16% 9% 1% 64% 0%
East of England SHA N/A N/A 479,906 205,710 43% 227,244 23,716 56,456 90,510 35,798 17,963 2,801 10% 25% 40% 16% 8% 1% 65% 0%
London SHA N/A N/A 1,288,203 397,393 31% 317,958 35,320 79,847 119,932 52,437 25,401 5,022 11% 25% 38% 16% 8% 2% 63% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 174,230 18,134 41,159 70,243 28,229 14,324 2,140 10% 24% 40% 16% 8% 1% 64% 0%
South Central SHA N/A N/A 316,489 132,029 42% 162,935 18,026 46,057 66,511 21,129 9,166 2,046 11% 28% 41% 13% 6% 1% 69% 0%
South West SHA N/A N/A 413,782 192,163 46% 209,741 22,383 59,795 85,630 27,597 11,729 2,608 11% 29% 41% 13% 6% 1% 69% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,707 1,119 3,342 4,179 1,322 599 146 10% 31% 39% 12% 6% 1% 70% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,360 801 2,466 3,626 1,039 374 54 10% 30% 43% 12% 4% 1% 73% 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,363 345 686 1,080 675 542 36 10% 20% 32% 20% 16% 1% 53% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,240 761 1,791 2,949 1,167 480 92 11% 25% 41% 16% 7% 1% 65% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,063 393 943 1,504 733 435 54 10% 23% 37% 18% 11% 1% 60% 1%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 8,050 757 2,131 3,127 1,292 671 71 9% 26% 39% 16% 8% 1% 65% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,108 562 1,741 2,353 918 460 74 9% 29% 39% 15% 8% 1% 67% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,128 1,188 3,389 4,275 1,381 759 136 11% 30% 38% 12% 7% 1% 69% 1%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,691 496 1,446 2,130 1,061 510 49 9% 25% 37% 19% 9% 1% 63% 1%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,812 2,153 6,084 7,851 2,923 1,576 224 10% 29% 38% 14% 8% 1% 67% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,229 507 1,552 1,934 784 396 57 10% 30% 37% 15% 8% 1% 67% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,682 1,312 3,982 4,749 1,649 855 135 10% 31% 37% 13% 7% 1% 69% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,094 512 1,686 2,298 1,030 505 63 8% 28% 38% 17% 8% 1% 65% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 8,994 877 2,877 3,393 1,144 600 102 10% 32% 38% 13% 7% 1% 70% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,367 1,171 3,376 4,452 1,519 759 90 10% 30% 39% 13% 7% 1% 69% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,250 1,288 3,270 4,848 1,830 859 156 11% 27% 40% 15% 7% 1% 66% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,775 577 1,456 2,309 962 417 54 10% 25% 40% 17% 7% 1% 65% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,912 1,050 3,060 4,246 1,603 779 175 10% 28% 39% 15% 7% 2% 67% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,849 680 1,668 3,111 1,567 745 77 9% 21% 40% 20% 9% 1% 61% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 6,028 600 2,301 2,188 564 301 75 10% 38% 36% 9% 5% 1% 74% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,763 878 2,359 3,210 1,413 782 121 10% 27% 37% 16% 9% 1% 64% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,321 717 1,467 2,813 1,443 789 92 10% 20% 38% 20% 11% 1% 58% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,106 905 2,517 3,300 1,425 872 88 10% 28% 36% 16% 10% 1% 64% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,481 2,258 7,112 7,615 2,301 956 240 11% 35% 37% 11% 5% 1% 72% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,400 1,469 2,816 5,199 2,400 1,359 157 11% 21% 39% 18% 10% 1% 60% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 18,001 1,686 4,127 7,130 3,138 1,727 192 9% 23% 40% 17% 10% 1% 63% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,734 1,620 4,032 5,417 2,209 1,240 216 11% 27% 37% 15% 8% 1% 64% 1%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 11,023 1,109 2,553 4,087 1,933 1,228 113 10% 23% 37% 18% 11% 1% 60% 1%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,857 1,127 3,734 5,004 1,912 956 123 9% 29% 39% 15% 7% 1% 68% 1%
21
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting through on the phone
who say it is easy to get through on
95% confidence interval around %
Total completed forms received
Ease of getting through on the
Total survey forms distributed
phone - total responses
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
the phone (+/-)
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,078,739 217,603 542,560 810,284 320,689 160,968 26,635 10% 26% 39% 15% 8% 1% 65% 0%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,663 2,012 5,775 6,552 2,697 1,395 233 11% 31% 35% 14% 7% 1% 66% 1%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,347 1,186 2,516 4,408 2,483 1,609 145 10% 20% 36% 20% 13% 1% 56% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,122 981 2,784 4,087 1,492 646 132 10% 28% 40% 15% 6% 1% 68% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,150 1,788 3,824 7,163 3,296 1,894 186 10% 21% 39% 18% 10% 1% 61% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,285 794 1,737 2,646 1,684 1,336 88 10% 21% 32% 20% 16% 1% 53% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,377 747 2,668 3,427 993 461 80 9% 32% 41% 12% 6% 1% 73% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,791 2,182 5,273 7,303 3,159 1,571 303 11% 27% 37% 16% 8% 2% 64% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,458 683 1,447 2,219 1,310 731 69 11% 22% 34% 20% 11% 1% 57% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,740 954 2,644 3,735 1,487 799 121 10% 27% 38% 15% 8% 1% 65% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,932 762 2,084 3,070 1,258 661 96 10% 26% 39% 16% 8% 1% 65% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,352 976 2,711 3,699 1,236 619 112 10% 29% 40% 13% 7% 1% 69% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 31,087 3,250 8,522 11,983 4,664 2,265 404 10% 27% 39% 15% 7% 1% 66% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,705 1,521 4,396 6,207 2,309 1,087 185 10% 28% 40% 15% 7% 1% 68% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,546 1,349 2,954 5,183 2,475 1,438 147 10% 22% 38% 18% 11% 1% 60% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,594 2,487 4,672 8,088 3,883 2,189 275 12% 22% 37% 18% 10% 1% 59% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,746 1,095 2,876 4,394 2,035 1,194 153 9% 24% 37% 17% 10% 1% 62% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,238 3,614 10,067 12,407 3,412 1,364 374 12% 32% 40% 11% 4% 1% 72% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 12,344 1,337 2,265 4,893 2,304 1,426 120 11% 18% 40% 19% 12% 1% 58% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,893 1,057 2,377 4,183 1,977 1,135 164 10% 22% 38% 18% 10% 2% 60% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,633 1,752 4,534 7,301 3,676 2,106 264 9% 23% 37% 19% 11% 1% 60% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,523 722 1,848 2,279 1,005 579 90 11% 28% 35% 15% 9% 1% 63% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,645 1,347 3,988 4,713 1,606 783 209 11% 32% 37% 13% 6% 2% 69% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,308 410 1,102 1,720 731 284 62 10% 26% 40% 17% 7% 1% 65% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,809 2,950 7,173 10,988 4,065 2,279 352 11% 26% 40% 15% 8% 1% 65% 1%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,911 1,028 2,488 4,404 1,899 956 135 9% 23% 40% 17% 9% 1% 63% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,796 2,579 6,795 9,885 3,914 2,291 333 10% 26% 38% 15% 9% 1% 65% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 28,865 3,046 7,143 10,950 4,632 2,730 363 11% 25% 38% 16% 9% 1% 63% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 26,150 2,764 6,069 10,094 4,600 2,255 367 11% 23% 39% 18% 9% 1% 62% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,177 1,315 2,967 4,664 2,622 1,421 189 10% 23% 35% 20% 11% 1% 58% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,324 2,797 6,901 10,652 3,927 1,727 321 11% 26% 40% 15% 7% 1% 67% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 7,069 678 2,302 2,689 869 417 113 10% 33% 38% 12% 6% 2% 71% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,596 1,298 3,950 5,625 2,316 1,269 139 9% 27% 39% 16% 9% 1% 66% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,601 1,286 3,710 4,613 1,323 521 148 11% 32% 40% 11% 4% 1% 72% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 10,074 1,041 2,611 3,833 1,587 881 122 10% 26% 38% 16% 9% 1% 64% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,233 1,428 3,927 5,356 1,639 699 185 11% 30% 40% 12% 5% 1% 70% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,370 600 1,485 2,265 1,307 656 58 9% 23% 36% 21% 10% 1% 59% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,663 1,007 2,751 3,628 1,479 658 139 10% 28% 38% 15% 7% 1% 66% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,810 1,098 2,407 3,424 2,210 1,468 203 10% 22% 32% 20% 14% 2% 54% 1%
22
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting through on the phone
who say it is easy to get through on
95% confidence interval around %
Total completed forms received
Ease of getting through on the
Total survey forms distributed
phone - total responses
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
the phone (+/-)
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,078,739 217,603 542,560 810,284 320,689 160,968 26,635 10% 26% 39% 15% 8% 1% 65% 0%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,148 1,231 2,823 4,722 2,182 1,036 155 10% 23% 39% 18% 9% 1% 62% 1%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,592 1,205 2,871 4,637 2,365 1,356 159 10% 23% 37% 19% 11% 1% 60% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,525 1,305 3,209 5,302 3,300 2,262 148 8% 21% 34% 21% 15% 1% 55% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,353 931 2,122 3,295 1,328 594 83 11% 25% 39% 16% 7% 1% 65% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,567 1,032 3,068 3,943 1,609 781 134 10% 29% 37% 15% 7% 1% 66% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 23,970 2,375 6,878 9,645 3,273 1,485 314 10% 29% 40% 14% 6% 1% 69% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,374 2,266 5,790 9,278 3,239 1,535 265 10% 26% 41% 14% 7% 1% 67% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,268 2,068 4,857 8,071 3,818 2,229 227 10% 23% 38% 18% 10% 1% 61% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,521 772 1,919 3,459 1,491 783 97 9% 23% 41% 18% 9% 1% 63% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,454 634 1,658 2,845 1,427 784 105 9% 22% 38% 19% 11% 1% 60% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 13,969 1,444 3,951 5,660 1,979 782 154 10% 28% 41% 14% 6% 1% 69% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,255 1,614 4,105 6,290 2,715 1,322 208 10% 25% 39% 17% 8% 1% 64% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 22,002 2,267 3,995 8,211 4,353 2,923 254 10% 18% 37% 20% 13% 1% 55% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 22,083 2,145 4,768 9,413 3,849 1,689 219 10% 22% 43% 17% 8% 1% 64% 1%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,338 746 1,378 2,329 1,177 608 100 12% 22% 37% 19% 10% 2% 58% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,553 2,780 6,333 9,288 3,324 1,479 351 12% 27% 39% 14% 6% 1% 66% 1%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,226 3,233 7,866 11,693 4,155 1,895 383 11% 27% 40% 14% 6% 1% 67% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 8,956 959 2,504 3,875 1,118 412 89 11% 28% 43% 12% 5% 1% 71% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,749 2,705 7,592 9,767 2,496 911 277 11% 32% 41% 11% 4% 1% 73% 1%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,842 1,039 1,978 4,351 2,184 1,178 111 10% 18% 40% 20% 11% 1% 58% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,526 1,236 3,299 4,641 2,020 1,154 177 10% 26% 37% 16% 9% 1% 63% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,497 1,352 3,072 5,739 2,620 1,545 168 9% 21% 40% 18% 11% 1% 61% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,793 1,563 3,957 6,405 2,381 1,279 207 10% 25% 41% 15% 8% 1% 66% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,722 982 2,240 3,949 1,599 834 119 10% 23% 41% 16% 9% 1% 64% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,181 633 1,871 3,004 1,161 436 76 9% 26% 42% 16% 6% 1% 68% 1%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,328 1,249 2,795 5,215 2,000 942 127 10% 23% 42% 16% 8% 1% 65% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,652 976 2,506 3,675 1,661 686 149 10% 26% 38% 17% 7% 2% 64% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 13,092 1,440 2,604 4,915 2,519 1,382 232 11% 20% 38% 19% 11% 2% 57% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 9,989 1,071 2,545 4,078 1,547 600 148 11% 25% 41% 15% 6% 1% 66% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,414 960 2,211 3,508 1,686 900 149 10% 23% 37% 18% 10% 2% 61% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,352 756 2,050 2,382 790 274 100 12% 32% 37% 12% 4% 2% 70% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,785 1,012 2,914 3,483 1,368 889 119 10% 30% 36% 14% 9% 1% 65% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 8,996 1,061 2,381 3,401 1,362 670 122 12% 26% 38% 15% 7% 1% 64% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,595 1,311 2,660 3,836 2,349 1,237 202 11% 23% 33% 20% 11% 2% 56% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,109 1,223 2,662 3,540 1,645 869 170 12% 26% 35% 16% 9% 2% 61% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 6,990 871 1,680 2,702 1,119 489 128 12% 24% 39% 16% 7% 2% 63% 1%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,427 1,346 3,233 5,005 2,466 1,149 228 10% 24% 37% 18% 9% 2% 61% 1%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 8,951 960 1,988 3,414 1,644 812 132 11% 22% 38% 18% 9% 1% 60% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 13,041 1,592 3,173 4,550 2,293 1,124 309 12% 24% 35% 18% 9% 2% 59% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,742 863 1,893 3,411 1,611 833 131 10% 22% 39% 18% 10% 1% 61% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,321 1,302 2,331 3,183 1,526 767 211 14% 25% 34% 16% 8% 2% 59% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,892 991 1,978 2,888 1,272 614 150 13% 25% 37% 16% 8% 2% 62% 1%
23
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting through on the phone
who say it is easy to get through on
95% confidence interval around %
Total completed forms received
Ease of getting through on the
Total survey forms distributed
phone - total responses
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
the phone (+/-)
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,078,739 217,603 542,560 810,284 320,689 160,968 26,635 10% 26% 39% 15% 8% 1% 65% 0%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 13,952 1,434 3,621 5,683 2,140 873 201 10% 26% 41% 15% 6% 1% 67% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,325 946 2,576 2,659 758 280 107 13% 35% 36% 10% 4% 1% 71% 1%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,478 1,315 3,349 3,360 915 327 212 14% 35% 35% 10% 3% 2% 71% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 14,112 1,849 4,026 5,248 1,954 820 215 13% 29% 37% 14% 6% 2% 66% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,773 1,516 3,282 4,182 1,798 772 224 13% 28% 36% 15% 7% 2% 63% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 11,023 1,157 2,699 3,917 1,972 1,098 180 10% 24% 36% 18% 10% 2% 60% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,347 1,577 3,647 5,115 1,984 841 183 12% 27% 38% 15% 6% 1% 66% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,496 825 2,102 3,088 957 440 84 11% 28% 41% 13% 6% 1% 69% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,703 1,371 2,943 5,952 2,898 1,319 222 9% 20% 40% 20% 9% 2% 60% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,647 840 1,843 3,428 2,037 1,385 114 9% 19% 36% 21% 14% 1% 55% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 9,937 1,045 2,356 3,687 1,756 914 179 11% 24% 37% 18% 9% 2% 61% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,587 845 1,689 3,475 1,650 827 101 10% 20% 40% 19% 10% 1% 60% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,278 1,097 2,316 4,061 1,672 981 150 11% 23% 40% 16% 10% 1% 62% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,701 1,338 2,817 4,794 1,800 821 131 11% 24% 41% 15% 7% 1% 65% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,224 4,541 10,088 18,124 7,320 3,658 493 10% 23% 41% 17% 8% 1% 64% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 31,751 3,421 7,519 12,666 5,097 2,613 435 11% 24% 40% 16% 8% 1% 64% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,509 1,328 3,056 5,524 2,378 1,071 152 10% 23% 41% 18% 8% 1% 64% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,102 787 2,004 2,781 1,008 446 76 11% 28% 39% 14% 6% 1% 67% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,501 2,766 6,142 10,770 4,269 2,199 354 10% 23% 41% 16% 8% 1% 64% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 29,165 2,857 7,217 11,523 4,685 2,535 349 10% 25% 40% 16% 9% 1% 64% 1%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,303 911 1,613 3,521 1,831 1,309 119 10% 17% 38% 20% 14% 1% 55% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 7,980 955 2,335 3,101 1,056 399 134 12% 29% 39% 13% 5% 2% 68% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 10,024 1,256 2,815 3,848 1,330 651 123 13% 28% 38% 13% 6% 1% 66% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,253 5,778 14,618 21,448 5,718 2,094 596 11% 29% 43% 11% 4% 1% 72% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 19,952 1,996 4,712 8,497 3,155 1,359 233 10% 24% 43% 16% 7% 1% 66% 1%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,593 3,143 9,335 9,786 2,286 688 356 12% 36% 38% 9% 3% 1% 75% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,710 1,953 5,350 7,859 2,470 856 220 10% 29% 42% 13% 5% 1% 71% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,564 1,415 3,571 6,148 2,679 1,559 192 9% 23% 40% 17% 10% 1% 62% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,555 620 1,707 2,303 602 250 72 11% 31% 41% 11% 5% 1% 72% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,637 1,052 1,991 3,767 1,673 1,016 139 11% 21% 39% 17% 11% 1% 60% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,505 982 3,150 4,498 1,262 483 131 9% 30% 43% 12% 5% 1% 73% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,547 888 2,411 3,162 720 234 132 12% 32% 42% 10% 3% 2% 74% 1%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 8,051 893 2,354 3,204 1,078 410 112 11% 29% 40% 13% 5% 1% 69% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 8,033 845 1,655 3,272 1,387 748 125 11% 21% 41% 17% 9% 2% 61% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,489 2,612 7,019 9,800 2,835 956 266 11% 30% 42% 12% 4% 1% 72% 1%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,540 2,049 4,216 7,134 2,645 1,258 239 12% 24% 41% 15% 7% 1% 65% 1%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,548 1,870 4,813 7,062 2,495 1,111 196 11% 27% 40% 14% 6% 1% 68% 1%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,711 2,307 5,246 8,623 3,020 1,248 268 11% 25% 42% 15% 6% 1% 67% 1%
24
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting through on the phone
who say it is easy to get through on
95% confidence interval around %
Total completed forms received
Ease of getting through on the
Total survey forms distributed
phone - total responses
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
the phone (+/-)
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,078,739 217,603 542,560 810,284 320,689 160,968 26,635 10% 26% 39% 15% 8% 1% 65% 0%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,686 1,602 5,289 6,082 1,791 740 182 10% 34% 39% 11% 5% 1% 72% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,165 1,662 4,566 5,804 1,464 470 200 12% 32% 41% 10% 3% 1% 73% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,254 1,958 5,979 8,815 2,949 1,339 214 9% 28% 41% 14% 6% 1% 70% 1%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 29,839 3,170 9,534 12,069 3,424 1,307 335 11% 32% 40% 11% 4% 1% 72% 0%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,736 494 1,571 2,339 854 408 71 9% 27% 41% 15% 7% 1% 68% 1%
25
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a doctor on the phone
Ease of speaking to a doctor on the
95% confidence interval around %
who say it is easy to speak to a
doctor on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,002,928 893,103 172,888 316,626 194,887 175,175 250,250 45% 9% 16% 10% 9% 12% 24% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 99,202 47,962 8,264 14,349 8,410 7,107 13,110 48% 8% 14% 8% 7% 13% 23% 0%
North West SHA N/A N/A 269,200 126,105 21,229 36,593 24,644 24,923 35,707 47% 8% 14% 9% 9% 13% 21% 0%
Yorkshire and the Humber N/A N/A 199,803 93,095 15,845 28,096 18,108 18,229 26,430 47% 8% 14% 9% 9% 13% 22% 0%
East Midlands SHA N/A N/A 169,724 75,616 14,788 27,491 16,339 14,244 21,246 45% 9% 16% 10% 8% 13% 25% 0%
West Midlands SHA N/A N/A 209,961 96,968 15,381 28,935 19,813 20,827 28,036 46% 7% 14% 9% 10% 13% 21% 0%
East of England SHA N/A N/A 219,824 100,588 16,878 34,100 20,560 18,688 29,010 46% 8% 16% 9% 9% 13% 23% 0%
London SHA N/A N/A 304,616 131,189 22,620 43,428 35,844 35,202 36,333 43% 7% 14% 12% 12% 12% 22% 0%
South East Coast SHA N/A N/A 168,969 71,703 15,471 30,494 16,598 13,381 21,324 42% 9% 18% 10% 8% 13% 27% 0%
South Central SHA N/A N/A 158,343 67,897 16,298 30,141 15,747 10,835 17,425 43% 10% 19% 10% 7% 11% 29% 0%
South West SHA N/A N/A 203,286 81,979 26,114 43,000 18,825 11,738 21,629 40% 13% 21% 9% 6% 11% 34% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,243 5,145 812 1,423 875 661 1,328 50% 8% 14% 9% 6% 13% 22% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,080 3,829 886 1,341 625 430 968 47% 11% 17% 8% 5% 12% 28% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,212 1,669 123 330 252 299 539 52% 4% 10% 8% 9% 17% 14% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,998 3,336 528 912 630 657 936 48% 8% 13% 9% 9% 13% 21% 1%
North East SHA 5J9 DARLINGTON PCT 3,932 1,970 241 483 312 305 621 50% 6% 12% 8% 8% 16% 18% 1%
North East SHA 5KF GATESHEAD PCT 7,714 3,712 557 1,065 767 620 993 48% 7% 14% 10% 8% 13% 21% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,804 2,673 526 899 562 421 723 46% 9% 15% 10% 7% 12% 25% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,611 5,344 782 1,312 856 878 1,439 50% 7% 12% 8% 8% 14% 20% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,423 2,473 480 764 521 472 714 46% 9% 14% 10% 9% 13% 23% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,881 9,602 1,749 2,988 1,562 1,277 2,703 48% 9% 15% 8% 6% 14% 24% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,026 2,369 596 867 361 264 569 47% 12% 17% 7% 5% 11% 29% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,277 5,839 986 1,965 1,087 823 1,577 48% 8% 16% 9% 7% 13% 24% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,874 2,875 341 551 547 745 815 49% 6% 9% 9% 13% 14% 15% 1%
North West SHA 5F5 SALFORD PCT 8,610 4,235 627 993 748 816 1,192 49% 7% 12% 9% 9% 14% 19% 1%
North West SHA 5F7 STOCKPORT PCT 10,967 5,049 935 1,773 1,026 831 1,353 46% 9% 16% 9% 8% 12% 25% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,712 6,041 776 1,163 918 1,076 1,737 52% 7% 10% 8% 9% 15% 17% 1%
North West SHA 5HP BLACKPOOL PCT 5,520 2,539 390 669 544 665 713 46% 7% 12% 10% 12% 13% 19% 1%
North West SHA 5HQ BOLTON PCT 10,425 5,297 669 1,127 899 944 1,488 51% 6% 11% 9% 9% 14% 17% 1%
North West SHA 5J2 WARRINGTON PCT 7,554 3,723 446 892 639 692 1,163 49% 6% 12% 8% 9% 15% 18% 1%
North West SHA 5J4 KNOWSLEY PCT 5,679 3,106 322 443 417 619 772 55% 6% 8% 7% 11% 14% 13% 1%
North West SHA 5J5 OLDHAM PCT 8,376 4,019 642 970 752 867 1,127 48% 8% 12% 9% 10% 13% 19% 1%
North West SHA 5JX BURY PCT 7,054 2,664 850 1,473 735 494 837 38% 12% 21% 10% 7% 12% 33% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,726 4,171 586 950 817 999 1,202 48% 7% 11% 9% 11% 14% 18% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,702 8,927 2,112 3,746 1,791 1,019 2,108 45% 11% 19% 9% 5% 11% 30% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,943 5,877 987 1,730 1,208 1,376 1,765 45% 8% 13% 9% 11% 14% 21% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,342 8,070 1,355 2,442 1,559 1,484 2,431 47% 8% 14% 9% 9% 14% 22% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,136 6,609 1,068 1,745 1,254 1,498 1,963 47% 8% 12% 9% 11% 14% 20% 1%
North West SHA 5NJ SEFTON PCT 10,534 5,037 743 1,289 939 1,019 1,507 48% 7% 12% 9% 10% 14% 19% 1%
North West SHA 5NK WIRRAL PCT 12,292 5,629 1,277 2,068 1,037 734 1,548 46% 10% 17% 8% 6% 13% 27% 1%
26
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a doctor on the phone
Ease of speaking to a doctor on the
95% confidence interval around %
who say it is easy to speak to a
doctor on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,002,928 893,103 172,888 316,626 194,887 175,175 250,250 45% 9% 16% 10% 9% 12% 24% 0%
North West SHA 5NL LIVERPOOL PCT 17,664 8,289 1,511 2,479 1,592 1,611 2,182 47% 9% 14% 9% 9% 12% 23% 1%
North West SHA 5NM HALTON & ST HELENS PCT 11,819 5,720 697 1,276 1,074 1,302 1,750 48% 6% 11% 9% 11% 15% 17% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,835 4,363 992 1,761 871 638 1,210 44% 10% 18% 9% 6% 12% 28% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,556 8,176 1,089 2,454 1,730 1,638 2,468 47% 6% 14% 10% 9% 14% 20% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,941 3,455 644 1,005 807 1,015 1,014 44% 8% 13% 10% 13% 13% 21% 1%
North West SHA 5NR TRAFFORD PCT 8,074 3,877 618 1,101 761 708 1,009 48% 8% 14% 9% 9% 12% 21% 1%
North West SHA 5NT MANCHESTER PCT 18,866 8,357 1,552 2,494 1,979 2,134 2,352 44% 8% 13% 10% 11% 12% 21% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,235 3,149 290 656 552 712 876 51% 5% 11% 9% 11% 14% 15% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,346 4,854 440 856 761 1,065 1,371 52% 5% 9% 8% 11% 15% 14% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,595 3,424 698 1,201 695 635 941 45% 9% 16% 9% 8% 12% 25% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,936 4,640 622 963 684 738 1,288 52% 7% 11% 8% 8% 14% 18% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,944 13,650 2,752 4,549 2,699 2,420 3,874 46% 9% 15% 9% 8% 13% 24% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,094 7,765 875 1,535 1,255 1,469 2,194 51% 6% 10% 8% 10% 15% 16% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,928 6,485 670 1,364 1,067 1,368 1,974 50% 5% 11% 8% 11% 15% 16% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,869 9,739 1,548 3,155 1,985 1,778 2,665 47% 7% 15% 10% 9% 13% 23% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,276 4,645 1,022 1,740 1,194 1,262 1,414 41% 9% 15% 11% 11% 13% 24% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,251 13,625 3,411 5,708 2,591 1,705 3,211 45% 11% 19% 9% 6% 11% 30% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,901 5,296 943 1,866 1,135 1,005 1,655 45% 8% 16% 10% 8% 14% 24% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,325 5,183 474 903 842 1,291 1,631 50% 5% 9% 8% 13% 16% 13% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,872 7,377 1,790 3,055 2,206 2,121 2,321 39% 9% 16% 12% 11% 12% 26% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,232 3,264 310 544 441 660 1,013 52% 5% 9% 7% 11% 16% 14% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,076 6,232 829 1,362 1,098 994 1,560 52% 7% 11% 9% 8% 13% 18% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,169 1,999 230 608 380 334 618 48% 6% 15% 9% 8% 15% 20% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,780 11,741 2,317 4,849 2,585 1,948 3,339 44% 9% 18% 10% 7% 12% 27% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,417 4,903 719 1,316 1,015 1,116 1,348 47% 7% 13% 10% 11% 13% 20% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,852 11,614 2,120 3,824 2,125 1,862 3,308 47% 9% 15% 9% 7% 13% 24% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,882 12,389 2,233 4,194 2,751 2,716 3,598 44% 8% 15% 10% 10% 13% 23% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,361 10,910 2,548 4,728 2,405 1,744 3,025 43% 10% 19% 9% 7% 12% 29% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,734 4,971 1,204 2,066 1,504 1,572 1,416 39% 9% 16% 12% 12% 11% 26% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,454 10,858 2,587 4,543 2,475 1,957 3,034 43% 10% 18% 10% 8% 12% 28% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,812 2,852 764 1,446 646 412 693 42% 11% 21% 9% 6% 10% 32% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,995 6,606 1,071 1,879 1,325 1,287 1,828 47% 8% 13% 9% 9% 13% 21% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,185 4,882 1,130 2,130 1,061 749 1,234 44% 10% 19% 9% 7% 11% 29% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,572 4,934 427 833 897 1,146 1,336 52% 4% 9% 9% 12% 14% 13% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,690 6,078 1,012 1,607 1,130 1,173 1,690 48% 8% 13% 9% 9% 13% 21% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,176 2,341 552 1,075 817 722 668 38% 9% 17% 13% 12% 11% 26% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,156 4,350 549 938 913 1,157 1,249 48% 6% 10% 10% 13% 14% 16% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,259 3,766 788 1,357 1,472 1,912 965 37% 8% 13% 14% 19% 9% 21% 1%
27
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a doctor on the phone
Ease of speaking to a doctor on the
95% confidence interval around %
who say it is easy to speak to a
doctor on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,002,928 893,103 172,888 316,626 194,887 175,175 250,250 45% 9% 16% 10% 9% 12% 24% 0%
West Midlands SHA 5PE DUDLEY PCT 11,624 5,842 638 1,288 972 1,114 1,769 50% 5% 11% 8% 10% 15% 17% 1%
West Midlands SHA 5PF SANDWELL PCT 11,964 5,391 728 1,382 1,226 1,529 1,709 45% 6% 12% 10% 13% 14% 18% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,773 6,249 1,070 2,012 1,545 1,882 2,015 42% 7% 14% 10% 13% 14% 21% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,993 4,187 466 858 624 754 1,104 52% 6% 11% 8% 9% 14% 17% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,081 5,301 507 847 735 1,117 1,574 53% 5% 8% 7% 11% 16% 13% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,206 11,536 1,637 3,147 1,922 1,749 3,216 50% 7% 14% 8% 8% 14% 21% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,608 9,810 1,832 3,629 1,915 1,549 2,873 45% 8% 17% 9% 7% 13% 25% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,599 8,945 1,695 3,402 1,793 1,822 2,942 43% 8% 17% 9% 9% 14% 25% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,266 3,897 514 1,107 821 755 1,171 47% 6% 13% 10% 9% 14% 20% 1%
East of England SHA 5GC LUTON PCT 7,147 3,122 441 949 841 875 919 44% 6% 13% 12% 12% 13% 19% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,412 7,274 678 1,237 889 1,151 2,183 54% 5% 9% 7% 9% 16% 14% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,747 7,177 1,188 2,479 1,441 1,336 2,127 46% 8% 16% 9% 8% 14% 23% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,318 8,986 1,351 3,428 2,234 2,275 3,043 42% 6% 16% 10% 11% 14% 22% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,467 9,088 1,953 3,969 2,152 1,637 2,668 42% 9% 18% 10% 8% 12% 28% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,108 2,822 425 817 639 597 808 46% 7% 13% 10% 10% 13% 20% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,866 10,408 2,293 4,225 1,993 1,358 2,589 46% 10% 18% 9% 6% 11% 29% 1%
East of England SHA 5PQ NORFOLK PCT 28,366 12,424 2,658 5,182 2,794 2,002 3,306 44% 9% 18% 10% 7% 12% 28% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,563 3,831 754 1,424 906 607 1,041 45% 9% 17% 11% 7% 12% 25% 1%
East of England SHA 5PT SUFFOLK PCT 22,990 10,443 2,282 4,345 2,049 1,279 2,593 45% 10% 19% 9% 6% 11% 29% 1%
East of England SHA 5PV WEST ESSEX PCT 10,495 4,840 538 1,236 1,115 1,269 1,497 46% 5% 12% 11% 12% 14% 17% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,127 5,604 775 1,482 1,112 1,376 1,778 46% 6% 12% 9% 11% 15% 19% 1%
East of England SHA 5PX MID ESSEX PCT 14,025 6,812 815 1,842 1,180 1,261 2,116 49% 6% 13% 8% 9% 15% 19% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,192 7,758 728 1,486 1,215 1,664 2,341 51% 5% 10% 8% 11% 15% 15% 1%
London SHA 5A4 HAVERING PCT 9,322 4,772 391 735 736 1,194 1,493 51% 4% 8% 8% 13% 16% 12% 1%
London SHA 5A5 KINGSTON PCT 6,975 3,111 494 1,145 764 577 884 45% 7% 16% 11% 8% 13% 23% 1%
London SHA 5A7 BROMLEY PCT 11,947 5,472 729 1,621 1,256 1,230 1,639 46% 6% 14% 11% 10% 14% 20% 1%
London SHA 5A8 GREENWICH PCT 9,244 3,909 711 1,461 1,116 1,027 1,020 42% 8% 16% 12% 11% 11% 24% 1%
London SHA 5A9 BARNET PCT 12,634 5,103 847 1,885 1,667 1,632 1,501 40% 7% 15% 13% 13% 12% 22% 1%
London SHA 5AT HILLINGDON PCT 9,636 4,254 662 1,339 1,143 1,095 1,144 44% 7% 14% 12% 11% 12% 21% 1%
London SHA 5C1 ENFIELD PCT 9,034 3,873 625 1,186 1,093 1,167 1,089 43% 7% 13% 12% 13% 12% 20% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,986 2,952 396 583 598 713 743 49% 7% 10% 10% 12% 12% 16% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,313 3,762 984 1,481 1,174 994 918 40% 11% 16% 13% 11% 10% 26% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,591 3,344 887 1,544 1,103 901 813 39% 10% 18% 13% 10% 9% 28% 1%
London SHA 5C5 NEWHAM PCT 10,993 4,103 975 1,565 1,558 1,734 1,058 37% 9% 14% 14% 16% 10% 23% 1%
London SHA 5C9 HARINGEY PCT 9,638 4,189 678 1,241 1,165 1,279 1,087 43% 7% 13% 12% 13% 11% 20% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,659 2,854 509 1,010 854 689 742 43% 8% 15% 13% 10% 11% 23% 1%
London SHA 5HX EALING PCT 12,839 4,991 991 1,885 1,755 1,767 1,451 39% 8% 15% 14% 14% 11% 22% 1%
London SHA 5HY HOUNSLOW PCT 8,645 3,413 591 1,287 1,197 1,146 1,012 39% 7% 15% 14% 13% 12% 22% 1%
London SHA 5K5 BRENT PCT 12,367 4,860 1,069 1,881 1,647 1,572 1,337 39% 9% 15% 13% 13% 11% 24% 1%
London SHA 5K6 HARROW PCT 8,449 3,385 706 1,354 1,083 987 935 40% 8% 16% 13% 12% 11% 24% 1%
London SHA 5K7 CAMDEN PCT 8,990 3,983 563 1,270 1,074 956 1,143 44% 6% 14% 12% 11% 13% 20% 1%
London SHA 5K8 ISLINGTON PCT 7,492 3,293 555 1,071 855 774 944 44% 7% 14% 11% 10% 13% 22% 1%
28
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a doctor on the phone
Ease of speaking to a doctor on the
95% confidence interval around %
who say it is easy to speak to a
doctor on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,002,928 893,103 172,888 316,626 194,887 175,175 250,250 45% 9% 16% 10% 9% 12% 24% 0%
London SHA 5K9 CROYDON PCT 13,434 5,744 1,071 2,098 1,497 1,420 1,604 43% 8% 16% 11% 11% 12% 24% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,962 2,969 592 1,077 913 740 672 43% 8% 15% 13% 11% 10% 24% 1%
London SHA 5LC WESTMINSTER PCT 9,062 4,147 681 1,197 1,022 961 1,054 46% 8% 13% 11% 11% 12% 21% 1%
London SHA 5LD LAMBETH PCT 13,448 6,052 1,292 2,131 1,444 1,138 1,392 45% 10% 16% 11% 8% 10% 25% 1%
London SHA 5LE SOUTHWARK PCT 11,152 5,063 889 1,504 1,198 1,174 1,323 45% 8% 13% 11% 11% 12% 21% 1%
London SHA 5LF LEWISHAM PCT 10,475 4,951 622 1,164 1,065 1,246 1,427 47% 6% 11% 10% 12% 14% 17% 1%
London SHA 5LG WANDSWORTH PCT 12,865 5,643 1,150 2,098 1,330 1,145 1,500 44% 9% 16% 10% 9% 12% 25% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,281 3,119 562 1,344 767 645 844 43% 8% 18% 11% 9% 12% 26% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,145 6,055 879 2,094 1,681 1,524 1,912 43% 6% 15% 12% 11% 14% 21% 1%
London SHA 5NA REDBRIDGE PCT 9,265 3,826 535 1,031 1,109 1,528 1,237 41% 6% 11% 12% 16% 13% 17% 1%
London SHA 5NC WALTHAM FOREST PCT 9,472 4,192 542 1,080 1,105 1,354 1,201 44% 6% 11% 12% 14% 13% 17% 1%
London SHA TAK BEXLEY CARE TRUST 8,301 3,807 442 1,066 875 894 1,216 46% 5% 13% 11% 11% 15% 18% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,922 4,666 611 1,150 861 1,152 1,481 47% 6% 12% 9% 12% 15% 18% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,378 5,085 1,019 2,026 1,103 771 1,374 45% 9% 18% 10% 7% 12% 27% 1%
South East Coast SHA 5P5 SURREY PCT 43,041 18,627 3,456 7,501 4,185 3,528 5,743 43% 8% 17% 10% 8% 13% 25% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,815 12,583 2,816 6,032 3,313 2,377 3,694 41% 9% 20% 11% 8% 12% 29% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,069 5,180 1,419 2,671 1,302 938 1,558 40% 11% 20% 10% 7% 12% 31% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,824 2,872 865 1,221 649 460 756 42% 13% 18% 10% 7% 11% 31% 1%
South East Coast SHA 5P9 WEST KENT PCT 25,722 10,426 2,751 5,082 2,503 1,835 3,125 41% 11% 20% 10% 7% 12% 30% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,198 12,263 2,532 4,811 2,681 2,318 3,592 43% 9% 17% 10% 8% 13% 26% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,067 3,516 772 1,625 1,071 948 1,136 39% 9% 18% 12% 10% 13% 26% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,704 3,666 646 1,003 704 653 1,032 48% 8% 13% 9% 8% 13% 21% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,676 4,428 943 1,570 975 683 1,077 46% 10% 16% 10% 7% 11% 26% 1%
South Central SHA 5QC HAMPSHIRE PCT 48,866 21,676 5,106 9,371 4,480 2,846 5,387 44% 10% 19% 9% 6% 11% 30% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,410 7,868 1,890 3,949 2,022 1,358 2,323 41% 10% 20% 10% 7% 12% 30% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,920 10,832 3,072 5,191 2,247 1,285 2,293 43% 12% 21% 9% 5% 9% 33% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 18,208 7,636 1,876 3,676 1,916 1,138 1,965 42% 10% 20% 11% 6% 11% 30% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 15,150 5,796 1,410 2,818 1,875 1,628 1,625 38% 9% 19% 12% 11% 11% 28% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,342 2,480 584 939 456 297 587 46% 11% 18% 9% 6% 11% 29% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,357 3,776 868 1,813 945 743 1,213 40% 9% 19% 10% 8% 13% 29% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,173 4,254 1,276 1,995 941 553 1,154 42% 13% 20% 9% 5% 11% 32% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,312 3,448 729 1,329 595 350 861 47% 10% 18% 8% 5% 12% 28% 1%
South West SHA 5K3 SWINDON PCT 7,801 3,404 754 1,290 773 606 973 44% 10% 17% 10% 8% 12% 26% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,793 3,305 790 1,497 719 491 991 42% 10% 19% 9% 6% 13% 29% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,755 8,729 3,121 5,212 2,219 1,325 2,149 38% 14% 23% 10% 6% 9% 37% 1%
South West SHA 5QJ BRISTOL PCT 16,932 7,206 1,745 3,429 1,599 1,021 1,933 43% 10% 20% 9% 6% 11% 31% 1%
South West SHA 5QK WILTSHIRE PCT 17,041 6,748 2,048 3,477 1,555 1,351 1,861 40% 12% 20% 9% 8% 11% 32% 1%
South West SHA 5QL SOMERSET PCT 20,049 7,533 2,905 4,659 1,904 1,087 1,962 38% 14% 23% 9% 5% 10% 38% 1%
29
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a doctor on the phone
Ease of speaking to a doctor on the
95% confidence interval around %
who say it is easy to speak to a
doctor on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,002,928 893,103 172,888 316,626 194,887 175,175 250,250 45% 9% 16% 10% 9% 12% 24% 0%
South West SHA 5QM DORSET PCT 15,242 6,009 2,238 3,438 1,369 743 1,447 39% 15% 23% 9% 5% 9% 37% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,727 5,847 1,830 2,641 1,238 646 1,525 43% 13% 19% 9% 5% 11% 33% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,536 8,325 2,700 4,243 1,851 1,200 2,217 41% 13% 21% 9% 6% 11% 34% 1%
South West SHA 5QQ DEVON PCT 28,998 11,453 4,121 6,666 2,599 1,359 2,800 39% 14% 23% 9% 5% 10% 37% 1%
South West SHA TAL TORBAY CARE TRUST 5,567 1,942 990 1,311 519 263 543 35% 18% 24% 9% 5% 10% 41% 1%
30
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a nurse on the phone
Ease of speaking to a nurse on the
95% confidence interval around %
who say it is easy to speak to a
nurse on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 1,995,443 987,179 168,042 287,533 137,049 96,763 318,878 49% 8% 14% 7% 5% 16% 23% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 98,994 49,890 9,445 14,474 6,383 4,019 14,784 50% 10% 15% 6% 4% 15% 24% 0%
North West SHA N/A N/A 268,249 133,470 23,278 37,424 17,935 13,643 42,498 50% 9% 14% 7% 5% 16% 23% 0%
Yorkshire and the Humber N/A N/A 199,347 98,276 17,026 28,772 13,676 10,184 31,413 49% 9% 14% 7% 5% 16% 23% 0%
East Midlands SHA N/A N/A 169,212 82,185 14,818 26,327 11,596 7,876 26,410 49% 9% 16% 7% 5% 16% 24% 0%
West Midlands SHA N/A N/A 209,613 101,185 18,217 31,008 15,014 11,700 32,489 48% 9% 15% 7% 6% 15% 23% 0%
East of England SHA N/A N/A 218,972 109,647 17,273 32,073 14,250 10,084 35,644 50% 8% 15% 7% 5% 16% 23% 0%
London SHA N/A N/A 303,342 148,623 22,032 37,912 25,290 20,151 49,335 49% 7% 12% 8% 7% 16% 20% 0%
South East Coast SHA N/A N/A 167,985 85,015 11,682 22,503 10,784 7,463 30,538 51% 7% 13% 6% 4% 18% 20% 0%
South Central SHA N/A N/A 157,654 79,586 13,876 24,430 9,981 5,536 24,246 50% 9% 15% 6% 4% 15% 24% 0%
South West SHA N/A N/A 202,075 99,303 20,394 32,610 12,140 6,107 31,521 49% 10% 16% 6% 3% 16% 26% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,245 5,292 961 1,513 659 331 1,489 52% 9% 15% 6% 3% 15% 24% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,075 4,282 735 1,185 484 223 1,166 53% 9% 15% 6% 3% 14% 24% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,219 1,674 206 403 219 172 544 52% 6% 13% 7% 5% 17% 19% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,981 3,607 565 810 494 393 1,111 52% 8% 12% 7% 6% 16% 20% 1%
North East SHA 5J9 DARLINGTON PCT 3,895 2,039 262 455 256 186 698 52% 7% 12% 7% 5% 18% 18% 1%
North East SHA 5KF GATESHEAD PCT 7,672 3,888 619 1,130 553 344 1,138 51% 8% 15% 7% 4% 15% 23% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,795 2,483 828 1,120 437 218 709 43% 14% 19% 8% 4% 12% 34% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,564 5,427 1,021 1,411 643 503 1,558 51% 10% 13% 6% 5% 15% 23% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,416 2,605 484 793 438 252 843 48% 9% 15% 8% 5% 16% 24% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,879 9,696 2,205 3,120 1,199 753 2,906 49% 11% 16% 6% 4% 15% 27% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,008 2,649 517 718 231 178 714 53% 10% 14% 5% 4% 14% 25% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,246 6,247 1,040 1,816 770 464 1,908 51% 8% 15% 6% 4% 16% 23% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,881 2,708 554 920 479 389 830 46% 9% 16% 8% 7% 14% 25% 1%
North West SHA 5F5 SALFORD PCT 8,599 4,324 815 1,080 569 430 1,381 50% 9% 13% 7% 5% 16% 22% 1%
North West SHA 5F7 STOCKPORT PCT 10,928 5,610 891 1,509 689 480 1,749 51% 8% 14% 6% 4% 16% 22% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,696 6,179 911 1,359 685 631 1,930 53% 8% 12% 6% 5% 17% 19% 1%
North West SHA 5HP BLACKPOOL PCT 5,531 2,510 519 908 454 371 770 45% 9% 16% 8% 7% 14% 26% 1%
North West SHA 5HQ BOLTON PCT 10,376 5,384 818 1,318 671 512 1,673 52% 8% 13% 6% 5% 16% 21% 1%
North West SHA 5J2 WARRINGTON PCT 7,536 3,648 689 1,146 463 393 1,197 48% 9% 15% 6% 5% 16% 24% 1%
North West SHA 5J4 KNOWSLEY PCT 5,665 3,076 469 613 334 376 797 54% 8% 11% 6% 7% 14% 19% 1%
North West SHA 5J5 OLDHAM PCT 8,365 4,146 753 1,105 618 458 1,284 50% 9% 13% 7% 5% 15% 22% 1%
North West SHA 5JX BURY PCT 6,992 3,395 559 979 477 320 1,261 49% 8% 14% 7% 5% 18% 22% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,725 4,303 711 1,126 660 577 1,349 49% 8% 13% 8% 7% 15% 21% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,600 10,012 1,993 3,148 1,114 554 2,780 51% 10% 16% 6% 3% 14% 26% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,900 5,806 1,282 2,284 924 670 1,935 45% 10% 18% 7% 5% 15% 28% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,259 8,784 1,307 2,143 1,118 816 3,092 51% 8% 12% 6% 5% 18% 20% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,109 6,769 1,303 2,058 1,039 828 2,111 48% 9% 15% 7% 6% 15% 24% 1%
North West SHA 5NJ SEFTON PCT 10,481 5,640 651 988 618 588 1,995 54% 6% 9% 6% 6% 19% 16% 1%
North West SHA 5NK WIRRAL PCT 12,228 6,515 1,052 1,482 617 451 2,111 53% 9% 12% 5% 4% 17% 21% 1%
31
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a nurse on the phone
Ease of speaking to a nurse on the
95% confidence interval around %
who say it is easy to speak to a
nurse on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 1,995,443 987,179 168,042 287,533 137,049 96,763 318,878 49% 8% 14% 7% 5% 16% 23% 0%
North West SHA 5NL LIVERPOOL PCT 17,587 8,911 1,631 2,250 1,135 902 2,759 51% 9% 13% 6% 5% 16% 22% 1%
North West SHA 5NM HALTON & ST HELENS PCT 11,792 5,944 838 1,479 777 715 2,039 50% 7% 13% 7% 6% 17% 20% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,763 4,654 1,122 1,705 574 290 1,418 48% 11% 17% 6% 3% 15% 29% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,574 7,802 1,652 3,617 1,280 661 2,563 44% 9% 21% 7% 4% 15% 30% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,885 3,835 610 911 646 630 1,252 49% 8% 12% 8% 8% 16% 19% 1%
North West SHA 5NR TRAFFORD PCT 8,029 4,319 561 1,003 512 358 1,276 54% 7% 12% 6% 4% 16% 19% 1%
North West SHA 5NT MANCHESTER PCT 18,748 9,196 1,589 2,296 1,482 1,244 2,942 49% 8% 12% 8% 7% 16% 21% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,217 2,924 530 1,037 529 347 851 47% 9% 17% 9% 6% 14% 25% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,357 4,302 986 1,616 710 496 1,247 46% 11% 17% 8% 5% 13% 28% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,568 3,837 597 985 522 359 1,267 51% 8% 13% 7% 5% 17% 21% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,915 4,669 745 1,161 539 429 1,372 52% 8% 13% 6% 5% 15% 21% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,850 15,399 2,163 3,824 2,038 1,387 5,040 52% 7% 13% 7% 5% 17% 20% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,073 7,859 1,116 1,864 984 858 2,393 52% 7% 12% 7% 6% 16% 20% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,922 6,120 1,127 2,049 910 773 1,943 47% 9% 16% 7% 6% 15% 25% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,768 10,859 1,359 2,630 1,457 1,037 3,425 52% 7% 13% 7% 5% 16% 19% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,290 4,319 1,610 2,444 854 594 1,470 38% 14% 22% 8% 5% 13% 36% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,106 15,839 2,776 4,471 1,640 843 4,536 53% 9% 15% 5% 3% 15% 24% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,845 5,891 870 1,519 814 624 2,128 50% 7% 13% 7% 5% 18% 20% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,350 5,177 705 1,155 720 774 1,819 50% 7% 11% 7% 7% 18% 18% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,825 8,518 1,546 2,653 1,585 1,369 3,153 45% 8% 14% 8% 7% 17% 22% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,262 2,564 897 1,365 375 293 769 41% 14% 22% 6% 5% 12% 36% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,084 6,230 1,128 1,698 834 506 1,688 52% 9% 14% 7% 4% 14% 23% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,157 2,015 319 707 280 170 668 48% 8% 17% 7% 4% 16% 25% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,657 12,804 2,411 4,491 1,706 1,074 4,171 48% 9% 17% 6% 4% 16% 26% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,436 4,567 1,171 2,074 809 516 1,299 44% 11% 20% 8% 5% 12% 31% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,775 12,639 2,044 3,473 1,456 1,082 4,080 51% 8% 14% 6% 4% 16% 22% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,811 13,108 2,438 4,442 2,008 1,450 4,365 47% 9% 16% 7% 5% 16% 25% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,242 12,823 1,946 3,597 1,607 970 4,299 51% 8% 14% 6% 4% 17% 22% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 12,683 5,802 1,046 1,644 1,165 1,025 2,001 46% 8% 13% 9% 8% 16% 21% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,366 12,196 2,315 4,201 1,731 1,084 3,840 48% 9% 17% 7% 4% 15% 26% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,790 3,566 586 1,002 383 207 1,046 53% 9% 15% 6% 3% 15% 23% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,954 7,191 980 1,742 967 801 2,274 52% 7% 12% 7% 6% 16% 20% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,173 5,107 1,320 2,149 757 334 1,505 46% 12% 19% 7% 3% 13% 31% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,583 4,747 762 1,240 752 709 1,371 50% 8% 13% 8% 7% 14% 21% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,663 6,489 1,069 1,699 828 646 1,930 51% 8% 13% 7% 5% 15% 22% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,183 2,191 805 1,535 639 334 678 35% 13% 25% 10% 5% 11% 38% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,138 4,256 908 1,346 771 574 1,283 47% 10% 15% 8% 6% 14% 25% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,217 4,021 956 1,578 1,235 1,191 1,235 39% 9% 15% 12% 12% 12% 25% 1%
32
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a nurse on the phone
Ease of speaking to a nurse on the
95% confidence interval around %
who say it is easy to speak to a
nurse on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 1,995,443 987,179 168,042 287,533 137,049 96,763 318,878 49% 8% 14% 7% 5% 16% 23% 0%
West Midlands SHA 5PE DUDLEY PCT 11,643 5,904 889 1,601 727 622 1,900 51% 8% 14% 6% 5% 16% 21% 1%
West Midlands SHA 5PF SANDWELL PCT 11,972 5,570 896 1,597 996 942 1,971 47% 7% 13% 8% 8% 16% 21% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,750 6,878 1,076 1,824 1,212 1,230 2,530 47% 7% 12% 8% 8% 17% 20% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,997 3,919 785 1,305 511 405 1,071 49% 10% 16% 6% 5% 13% 26% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,078 4,952 866 1,365 666 645 1,583 49% 9% 14% 7% 6% 16% 22% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,152 11,869 2,004 3,357 1,396 910 3,615 51% 9% 15% 6% 4% 16% 23% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,547 10,308 2,231 3,565 1,261 727 3,455 48% 10% 17% 6% 3% 16% 27% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,514 9,987 1,568 3,049 1,365 956 3,589 49% 8% 15% 7% 5% 17% 23% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,260 4,228 516 1,053 547 465 1,452 51% 6% 13% 7% 6% 18% 19% 1%
East of England SHA 5GC LUTON PCT 7,122 3,367 544 1,013 652 509 1,037 47% 8% 14% 9% 7% 15% 22% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,391 7,356 887 1,465 741 636 2,305 55% 7% 11% 6% 5% 17% 18% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,699 7,918 1,164 2,218 1,025 730 2,644 50% 7% 14% 7% 5% 17% 22% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,265 10,412 1,145 2,907 1,516 1,286 3,999 49% 5% 14% 7% 6% 19% 19% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,312 11,182 1,232 2,599 1,381 837 4,081 52% 6% 12% 6% 4% 19% 18% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,118 2,754 608 1,071 509 311 866 45% 10% 18% 8% 5% 14% 27% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,788 11,029 2,475 4,150 1,292 735 3,108 48% 11% 18% 6% 3% 14% 29% 1%
East of England SHA 5PQ NORFOLK PCT 28,218 14,109 2,382 4,409 1,813 1,113 4,391 50% 8% 16% 6% 4% 16% 24% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,518 4,084 849 1,452 533 301 1,299 48% 10% 17% 6% 4% 15% 27% 1%
East of England SHA 5PT SUFFOLK PCT 22,870 11,882 2,087 3,564 1,335 635 3,367 52% 9% 16% 6% 3% 15% 25% 1%
East of England SHA 5PV WEST ESSEX PCT 10,473 5,105 657 1,454 799 695 1,761 49% 6% 14% 8% 7% 17% 20% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,076 5,586 1,161 1,915 850 701 1,863 46% 10% 16% 7% 6% 15% 25% 1%
East of England SHA 5PX MID ESSEX PCT 13,974 6,829 1,100 2,304 886 631 2,224 49% 8% 16% 6% 5% 16% 24% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,148 8,034 981 1,553 919 964 2,698 53% 6% 10% 6% 6% 18% 17% 1%
London SHA 5A4 HAVERING PCT 9,306 4,907 516 946 632 656 1,649 53% 6% 10% 7% 7% 18% 16% 1%
London SHA 5A5 KINGSTON PCT 6,928 3,536 459 859 576 328 1,170 51% 7% 12% 8% 5% 17% 19% 1%
London SHA 5A7 BROMLEY PCT 11,905 6,285 616 1,242 757 657 2,348 53% 5% 10% 6% 6% 20% 16% 1%
London SHA 5A8 GREENWICH PCT 9,209 4,399 773 1,220 822 602 1,394 48% 8% 13% 9% 7% 15% 22% 1%
London SHA 5A9 BARNET PCT 12,551 5,852 827 1,645 1,136 952 2,139 47% 7% 13% 9% 8% 17% 20% 1%
London SHA 5AT HILLINGDON PCT 9,599 4,721 649 1,233 815 634 1,548 49% 7% 13% 8% 7% 16% 20% 1%
London SHA 5C1 ENFIELD PCT 8,986 4,236 684 1,150 767 673 1,475 47% 8% 13% 9% 7% 16% 20% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,982 3,168 459 559 459 434 903 53% 8% 9% 8% 7% 15% 17% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,300 4,543 892 1,208 778 561 1,318 49% 10% 13% 8% 6% 14% 23% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,528 4,041 691 1,180 816 573 1,228 47% 8% 14% 10% 7% 14% 22% 1%
London SHA 5C5 NEWHAM PCT 10,960 4,823 945 1,410 1,167 1,121 1,494 44% 9% 13% 11% 10% 14% 21% 1%
London SHA 5C9 HARINGEY PCT 9,588 4,688 716 1,107 805 747 1,524 49% 7% 12% 8% 8% 16% 19% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,619 3,242 494 851 541 390 1,101 49% 7% 13% 8% 6% 17% 20% 1%
London SHA 5HX EALING PCT 12,804 5,569 1,132 1,828 1,325 1,023 1,927 43% 9% 14% 10% 8% 15% 23% 1%
London SHA 5HY HOUNSLOW PCT 8,594 3,943 587 1,221 831 642 1,371 46% 7% 14% 10% 7% 16% 21% 1%
London SHA 5K5 BRENT PCT 12,316 5,536 1,137 1,710 1,180 949 1,805 45% 9% 14% 10% 8% 15% 23% 1%
London SHA 5K6 HARROW PCT 8,415 3,832 591 1,306 791 587 1,308 46% 7% 16% 9% 7% 16% 23% 1%
London SHA 5K7 CAMDEN PCT 8,939 4,628 468 978 702 505 1,657 52% 5% 11% 8% 6% 19% 16% 1%
London SHA 5K8 ISLINGTON PCT 7,462 3,759 474 926 586 432 1,285 50% 6% 12% 8% 6% 17% 19% 1%
33
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a nurse on the phone
Ease of speaking to a nurse on the
95% confidence interval around %
who say it is easy to speak to a
nurse on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 1,995,443 987,179 168,042 287,533 137,049 96,763 318,878 49% 8% 14% 7% 5% 16% 23% 0%
London SHA 5K9 CROYDON PCT 13,373 6,727 902 1,645 1,022 837 2,242 50% 7% 12% 8% 6% 17% 19% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,897 3,259 689 1,011 549 373 1,016 47% 10% 15% 8% 5% 15% 25% 1%
London SHA 5LC WESTMINSTER PCT 9,019 4,438 862 1,237 685 483 1,315 49% 10% 14% 8% 5% 15% 23% 1%
London SHA 5LD LAMBETH PCT 13,363 7,046 1,022 1,617 982 666 2,031 53% 8% 12% 7% 5% 15% 20% 1%
London SHA 5LE SOUTHWARK PCT 11,111 5,714 849 1,249 876 665 1,759 51% 8% 11% 8% 6% 16% 19% 1%
London SHA 5LF LEWISHAM PCT 10,454 5,532 601 969 780 772 1,798 53% 6% 9% 7% 7% 17% 15% 1%
London SHA 5LG WANDSWORTH PCT 12,835 6,516 1,044 1,809 964 596 1,908 51% 8% 14% 8% 5% 15% 22% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,250 3,582 512 1,080 502 324 1,250 49% 7% 15% 7% 4% 17% 22% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,126 6,993 833 1,803 1,103 766 2,628 50% 6% 13% 8% 5% 19% 19% 1%
London SHA 5NA REDBRIDGE PCT 9,196 4,343 511 958 859 915 1,609 47% 6% 10% 9% 10% 17% 16% 1%
London SHA 5NC WALTHAM FOREST PCT 9,448 4,609 636 1,037 846 747 1,574 49% 7% 11% 9% 8% 17% 18% 1%
London SHA TAK BEXLEY CARE TRUST 8,280 4,155 464 918 639 542 1,561 50% 6% 11% 8% 7% 19% 17% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,902 4,954 600 1,220 702 686 1,740 50% 6% 12% 7% 7% 18% 18% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,327 5,994 808 1,387 664 462 2,012 53% 7% 12% 6% 4% 18% 19% 1%
South East Coast SHA 5P5 SURREY PCT 42,742 22,347 2,489 5,000 2,679 1,907 8,320 52% 6% 12% 6% 4% 19% 18% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,699 14,892 2,275 4,754 2,165 1,299 5,313 49% 7% 15% 7% 4% 17% 23% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,981 6,328 1,002 1,934 843 484 2,390 49% 8% 15% 6% 4% 18% 23% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,772 3,419 638 902 397 258 1,158 50% 9% 13% 6% 4% 17% 23% 1%
South East Coast SHA 5P9 WEST KENT PCT 25,551 12,819 1,825 3,604 1,597 1,000 4,706 50% 7% 14% 6% 4% 18% 21% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,011 14,262 2,044 3,702 1,737 1,366 4,899 51% 7% 13% 6% 5% 17% 21% 0%
South Central SHA 5CQ MILTON KEYNES PCT 8,993 4,313 553 1,231 679 573 1,644 48% 6% 14% 8% 6% 18% 20% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,684 4,069 583 913 472 356 1,289 53% 8% 12% 6% 5% 17% 19% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,661 4,666 1,095 1,701 629 309 1,261 48% 11% 18% 7% 3% 13% 29% 1%
South Central SHA 5QC HAMPSHIRE PCT 48,660 24,500 4,720 8,011 2,832 1,341 7,257 50% 10% 16% 6% 3% 15% 26% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,327 9,656 1,423 2,967 1,249 687 3,345 50% 7% 15% 6% 4% 17% 23% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,806 13,634 2,202 3,426 1,315 638 3,591 55% 9% 14% 5% 3% 14% 23% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 18,123 9,183 1,506 2,825 1,215 577 2,818 51% 8% 16% 7% 3% 16% 24% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 15,060 6,806 1,235 2,516 1,301 897 2,305 45% 8% 17% 9% 6% 15% 25% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,340 2,758 558 839 289 158 737 52% 10% 16% 5% 3% 14% 26% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,323 4,450 722 1,450 667 404 1,629 48% 8% 16% 7% 4% 17% 23% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,105 5,221 928 1,361 632 311 1,653 52% 9% 13% 6% 3% 16% 23% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,295 3,858 643 1,091 394 186 1,123 53% 9% 15% 5% 3% 15% 24% 1%
South West SHA 5K3 SWINDON PCT 7,764 3,608 839 1,339 546 302 1,129 46% 11% 17% 7% 4% 15% 28% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,733 4,115 545 915 410 259 1,489 53% 7% 12% 5% 3% 19% 19% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,685 10,402 2,732 4,394 1,410 573 3,174 46% 12% 19% 6% 3% 14% 31% 1%
South West SHA 5QJ BRISTOL PCT 16,827 8,647 1,260 2,537 1,040 596 2,747 51% 7% 15% 6% 4% 16% 23% 1%
South West SHA 5QK WILTSHIRE PCT 16,998 7,273 2,188 3,678 1,173 530 2,155 43% 13% 22% 7% 3% 13% 35% 1%
South West SHA 5QL SOMERSET PCT 19,886 9,870 1,788 3,067 1,143 554 3,465 50% 9% 15% 6% 3% 17% 24% 1%
34
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of speaking to a nurse on the phone
Ease of speaking to a nurse on the
95% confidence interval around %
who say it is easy to speak to a
nurse on the phone (+/-)
phone - total responses
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 1,995,443 987,179 168,042 287,533 137,049 96,763 318,878 49% 8% 14% 7% 5% 16% 23% 0%
South West SHA 5QM DORSET PCT 15,125 7,517 1,682 2,305 941 414 2,266 50% 11% 15% 6% 3% 15% 26% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,646 7,266 1,166 1,802 754 371 2,287 53% 9% 13% 6% 3% 17% 22% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,398 9,962 2,249 3,114 1,219 693 3,161 49% 11% 15% 6% 3% 15% 26% 1%
South West SHA 5QQ DEVON PCT 28,788 14,547 3,003 4,632 1,493 758 4,355 51% 10% 16% 5% 3% 15% 27% 0%
South West SHA TAL TORBAY CARE TRUST 5,502 2,567 649 925 318 155 888 47% 12% 17% 6% 3% 16% 29% 1%
35
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of getting test results on the phone
who say it is easy to get test results
95% confidence interval around %
Ease of getting test results on the
phone - total responses
on the phone (+/-)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,001,777 835,925 309,867 347,830 117,623 102,193 288,339 42% 15% 17% 6% 5% 14% 33% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 99,495 39,803 18,488 19,056 5,396 4,205 12,548 40% 19% 19% 5% 4% 13% 38% 0%
North West SHA N/A N/A 269,341 109,687 44,692 47,505 15,862 14,475 37,121 41% 17% 18% 6% 5% 14% 34% 0%
Yorkshire and the Humber N/A N/A 199,949 83,252 31,869 33,947 11,346 10,687 28,848 42% 16% 17% 6% 5% 14% 33% 0%
East Midlands SHA N/A N/A 169,690 71,522 26,521 29,486 9,200 7,784 25,178 42% 16% 17% 5% 5% 15% 33% 0%
West Midlands SHA N/A N/A 210,014 85,713 31,135 36,091 13,269 13,522 30,284 41% 15% 17% 6% 6% 14% 32% 0%
East of England SHA N/A N/A 219,865 91,020 35,522 40,443 12,093 9,496 31,291 41% 16% 18% 6% 4% 14% 35% 0%
London SHA N/A N/A 303,923 130,917 35,676 46,889 22,339 22,056 46,046 43% 12% 15% 7% 7% 15% 27% 0%
South East Coast SHA N/A N/A 168,735 69,081 26,421 30,587 9,771 7,365 25,510 41% 16% 18% 6% 4% 15% 34% 0%
South Central SHA N/A N/A 158,037 69,852 24,204 27,078 8,286 5,807 22,810 44% 15% 17% 5% 4% 14% 32% 0%
South West SHA N/A N/A 202,728 85,078 35,340 36,749 10,062 6,795 28,704 42% 17% 18% 5% 3% 14% 36% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,289 4,430 1,794 1,728 552 381 1,404 43% 17% 17% 5% 4% 14% 34% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,085 3,593 1,339 1,416 426 290 1,021 44% 17% 18% 5% 4% 13% 34% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,249 1,135 590 727 221 181 394 35% 18% 22% 7% 6% 12% 41% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,019 2,644 1,465 1,434 349 294 832 38% 21% 20% 5% 4% 12% 41% 1%
North East SHA 5J9 DARLINGTON PCT 3,945 1,555 714 840 217 164 455 39% 18% 21% 6% 4% 12% 39% 1%
North East SHA 5KF GATESHEAD PCT 7,727 2,756 1,696 1,705 413 282 874 36% 22% 22% 5% 4% 11% 44% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,832 2,089 1,272 1,219 352 241 659 36% 22% 21% 6% 4% 11% 43% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,623 4,146 1,969 2,017 598 576 1,317 39% 19% 19% 6% 5% 12% 38% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,439 1,832 1,178 1,258 311 236 625 34% 22% 23% 6% 4% 11% 45% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,962 7,991 3,655 3,684 1,098 903 2,631 40% 18% 18% 5% 5% 13% 37% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,036 2,078 1,028 924 224 205 577 41% 20% 18% 4% 4% 11% 39% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,291 5,554 1,789 2,104 634 450 1,759 45% 15% 17% 5% 4% 14% 32% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,891 2,331 903 1,120 392 403 743 40% 15% 19% 7% 7% 13% 34% 1%
North West SHA 5F5 SALFORD PCT 8,621 3,431 1,539 1,435 528 472 1,216 40% 18% 17% 6% 5% 14% 34% 1%
North West SHA 5F7 STOCKPORT PCT 10,969 4,296 2,064 2,175 627 467 1,340 39% 19% 20% 6% 4% 12% 39% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,736 4,836 1,925 2,093 647 729 1,506 41% 16% 18% 6% 6% 13% 34% 1%
North West SHA 5HP BLACKPOOL PCT 5,554 2,254 734 933 424 394 815 41% 13% 17% 8% 7% 15% 30% 1%
North West SHA 5HQ BOLTON PCT 10,459 3,888 2,128 2,025 586 572 1,260 37% 20% 19% 6% 5% 12% 40% 1%
North West SHA 5J2 WARRINGTON PCT 7,557 3,181 1,110 1,221 495 426 1,124 42% 15% 16% 7% 6% 15% 31% 1%
North West SHA 5J4 KNOWSLEY PCT 5,698 2,460 865 894 350 475 654 43% 15% 16% 6% 8% 11% 31% 1%
North West SHA 5J5 OLDHAM PCT 8,385 3,303 1,476 1,525 509 489 1,083 39% 18% 18% 6% 6% 13% 36% 1%
North West SHA 5JX BURY PCT 7,044 2,648 1,199 1,452 452 333 960 38% 17% 21% 6% 5% 14% 38% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,776 3,272 1,624 1,588 556 615 1,121 37% 19% 18% 6% 7% 13% 37% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,700 8,231 3,807 3,747 897 603 2,414 42% 19% 19% 5% 3% 12% 38% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,927 5,154 2,048 2,296 787 653 1,988 40% 16% 18% 6% 5% 15% 34% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,315 7,281 2,537 2,995 1,002 848 2,652 42% 15% 17% 6% 5% 15% 32% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,141 5,543 2,453 2,595 837 786 1,926 39% 17% 18% 6% 6% 14% 36% 1%
North West SHA 5NJ SEFTON PCT 10,537 4,565 1,533 1,592 627 637 1,585 43% 15% 15% 6% 6% 15% 30% 1%
North West SHA 5NK WIRRAL PCT 12,339 4,729 2,817 2,315 607 400 1,472 38% 23% 19% 5% 3% 12% 42% 1%
36
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of getting test results on the phone
who say it is easy to get test results
95% confidence interval around %
Ease of getting test results on the
phone - total responses
on the phone (+/-)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,001,777 835,925 309,867 347,830 117,623 102,193 288,339 42% 15% 17% 6% 5% 14% 33% 0%
North West SHA 5NL LIVERPOOL PCT 17,642 7,892 2,405 2,637 1,027 1,066 2,615 45% 14% 15% 6% 6% 15% 29% 1%
North West SHA 5NM HALTON & ST HELENS PCT 11,814 5,012 1,506 1,875 778 830 1,812 42% 13% 16% 7% 7% 15% 29% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,823 3,892 2,012 1,973 430 293 1,222 40% 20% 20% 4% 3% 12% 41% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,593 7,375 2,476 3,171 1,023 779 2,770 42% 14% 18% 6% 4% 16% 32% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,929 2,843 1,458 1,562 532 568 965 36% 18% 20% 7% 7% 12% 38% 1%
North West SHA 5NR TRAFFORD PCT 8,062 3,338 1,426 1,420 491 342 1,045 41% 18% 18% 6% 4% 13% 35% 1%
North West SHA 5NT MANCHESTER PCT 18,829 7,931 2,646 2,868 1,258 1,296 2,830 42% 14% 15% 7% 7% 15% 29% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,224 2,636 838 923 394 454 978 42% 13% 15% 6% 7% 16% 28% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,345 4,153 1,229 1,348 513 679 1,421 44% 13% 14% 5% 7% 15% 28% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,586 3,322 1,065 1,265 418 373 1,144 44% 14% 17% 6% 5% 15% 31% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,954 4,013 1,233 1,426 455 614 1,213 45% 14% 16% 5% 7% 14% 30% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,946 12,899 4,855 4,697 1,644 1,422 4,429 43% 16% 16% 5% 5% 15% 32% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,110 6,425 2,328 2,565 844 772 2,176 43% 15% 17% 6% 5% 14% 32% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,963 5,332 2,006 2,233 714 772 1,904 41% 15% 17% 6% 6% 15% 33% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,828 9,165 2,692 3,399 1,223 1,152 3,197 44% 13% 16% 6% 6% 15% 29% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,302 4,369 1,824 2,043 667 731 1,668 39% 16% 18% 6% 6% 15% 34% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,213 13,112 5,618 5,105 1,350 912 4,116 43% 19% 17% 4% 3% 14% 35% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,941 4,548 2,245 2,287 674 520 1,666 38% 19% 19% 6% 4% 14% 38% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,387 3,800 1,746 2,062 707 685 1,388 37% 17% 20% 7% 7% 13% 37% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,878 6,880 3,074 3,573 1,413 1,287 2,651 36% 16% 19% 7% 7% 14% 35% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,272 2,597 1,115 1,021 329 314 896 41% 18% 16% 5% 5% 14% 34% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,100 5,627 1,596 1,692 726 630 1,830 47% 13% 14% 6% 5% 15% 27% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,156 1,856 488 755 219 171 667 45% 12% 18% 5% 4% 16% 30% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,764 11,408 4,201 4,634 1,290 1,127 4,104 43% 16% 17% 5% 4% 15% 33% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,419 4,810 1,231 1,461 616 617 1,684 46% 12% 14% 6% 6% 16% 26% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,793 11,175 3,263 3,753 1,265 1,222 4,115 45% 13% 15% 5% 5% 17% 28% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,937 11,292 4,600 5,239 1,514 1,285 4,007 40% 16% 19% 5% 5% 14% 35% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,309 10,770 4,015 4,510 1,241 965 3,808 43% 16% 18% 5% 4% 15% 34% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,695 5,023 1,680 2,133 1,045 1,007 1,806 40% 13% 17% 8% 8% 14% 30% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,517 9,561 5,446 5,308 1,283 761 3,158 37% 21% 21% 5% 3% 12% 42% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,803 2,905 1,151 1,198 351 262 935 43% 17% 18% 5% 4% 14% 35% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,984 5,909 1,965 2,313 895 840 2,062 42% 14% 17% 6% 6% 15% 31% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,170 4,886 1,832 1,886 506 405 1,656 44% 16% 17% 5% 4% 15% 33% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,607 3,864 1,246 1,629 771 856 1,242 40% 13% 17% 8% 9% 13% 30% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,681 5,813 1,453 1,808 817 856 1,934 46% 11% 14% 6% 7% 15% 26% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,163 2,333 890 1,120 453 391 976 38% 14% 18% 7% 6% 16% 33% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,173 3,458 1,538 1,769 587 677 1,145 38% 17% 19% 6% 7% 12% 36% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,216 3,934 1,005 1,396 1,021 1,473 1,387 39% 10% 14% 10% 14% 14% 24% 1%
37
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of getting test results on the phone
who say it is easy to get test results
95% confidence interval around %
Ease of getting test results on the
phone - total responses
on the phone (+/-)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,001,777 835,925 309,867 347,830 117,623 102,193 288,339 42% 15% 17% 6% 5% 14% 33% 0%
West Midlands SHA 5PE DUDLEY PCT 11,642 4,682 1,807 2,258 680 625 1,590 40% 16% 19% 6% 5% 14% 35% 1%
West Midlands SHA 5PF SANDWELL PCT 11,982 4,946 1,156 1,800 934 1,269 1,878 41% 10% 15% 8% 11% 16% 25% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,781 5,484 2,058 2,605 1,110 1,329 2,195 37% 14% 18% 8% 9% 15% 32% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,032 3,471 1,268 1,354 418 443 1,077 43% 16% 17% 5% 6% 13% 33% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,088 4,083 1,575 1,635 663 732 1,400 40% 16% 16% 7% 7% 14% 32% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,213 9,037 4,263 4,481 1,307 1,099 3,026 39% 18% 19% 6% 5% 13% 38% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,629 8,964 3,803 4,014 1,029 716 3,103 41% 18% 19% 5% 3% 14% 36% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,557 8,652 2,803 3,317 1,205 1,118 3,463 42% 14% 16% 6% 5% 17% 30% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,291 3,292 1,324 1,506 522 432 1,216 40% 16% 18% 6% 5% 15% 34% 1%
East of England SHA 5GC LUTON PCT 7,156 2,885 982 1,299 535 436 1,020 40% 14% 18% 7% 6% 14% 32% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,453 5,736 2,183 2,286 679 769 1,802 43% 16% 17% 5% 6% 13% 33% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,765 6,633 2,438 2,708 875 690 2,422 42% 15% 17% 6% 4% 15% 33% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,370 8,311 3,258 4,306 1,300 967 3,229 39% 15% 20% 6% 5% 15% 35% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,468 8,654 3,479 4,179 1,279 747 3,129 40% 16% 19% 6% 3% 15% 36% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,108 2,603 843 1,004 384 363 911 43% 14% 16% 6% 6% 15% 30% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,801 10,580 3,188 3,748 1,181 844 3,260 46% 14% 16% 5% 4% 14% 30% 1%
East of England SHA 5PQ NORFOLK PCT 28,273 12,150 4,532 5,004 1,376 1,058 4,153 43% 16% 18% 5% 4% 15% 34% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,571 3,278 1,861 1,641 392 252 1,148 38% 22% 19% 5% 3% 13% 41% 1%
East of England SHA 5PT SUFFOLK PCT 22,989 9,930 4,171 4,163 1,103 657 2,966 43% 18% 18% 5% 3% 13% 36% 1%
East of England SHA 5PV WEST ESSEX PCT 10,497 4,279 1,406 1,886 676 608 1,642 41% 13% 18% 6% 6% 16% 31% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,125 4,540 2,264 2,508 649 593 1,571 37% 19% 21% 5% 5% 13% 39% 1%
East of England SHA 5PX MID ESSEX PCT 14,047 5,297 2,574 2,973 740 549 1,914 38% 18% 21% 5% 4% 14% 39% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,241 6,143 2,342 2,739 924 966 2,128 40% 15% 18% 6% 6% 14% 33% 1%
London SHA 5A4 HAVERING PCT 9,337 3,808 1,251 1,656 640 663 1,319 41% 13% 18% 7% 7% 14% 31% 1%
London SHA 5A5 KINGSTON PCT 6,941 2,747 1,224 1,429 420 266 854 40% 18% 21% 6% 4% 12% 38% 1%
London SHA 5A7 BROMLEY PCT 11,964 4,761 1,969 2,295 638 540 1,761 40% 16% 19% 5% 5% 15% 36% 1%
London SHA 5A8 GREENWICH PCT 9,217 3,889 1,078 1,486 674 720 1,370 42% 12% 16% 7% 8% 15% 28% 1%
London SHA 5A9 BARNET PCT 12,618 4,800 1,667 2,315 1,008 936 1,892 38% 13% 18% 8% 7% 15% 32% 1%
London SHA 5AT HILLINGDON PCT 9,628 4,010 1,213 1,655 694 672 1,384 42% 13% 17% 7% 7% 14% 30% 1%
London SHA 5C1 ENFIELD PCT 8,998 3,684 1,059 1,521 737 695 1,303 41% 12% 17% 8% 8% 14% 29% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,990 2,686 676 804 435 558 832 45% 11% 13% 7% 9% 14% 25% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,286 4,356 972 1,176 593 731 1,458 47% 10% 13% 6% 8% 16% 23% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,549 4,041 707 972 735 719 1,374 47% 8% 11% 9% 8% 16% 20% 1%
London SHA 5C5 NEWHAM PCT 10,951 4,702 969 1,273 1,047 1,348 1,611 43% 9% 12% 10% 12% 15% 20% 1%
London SHA 5C9 HARINGEY PCT 9,590 4,313 1,013 1,296 726 829 1,414 45% 11% 14% 8% 9% 15% 24% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,630 2,985 780 965 478 372 1,050 45% 12% 15% 7% 6% 16% 26% 1%
London SHA 5HX EALING PCT 12,835 4,992 1,514 2,131 1,144 1,119 1,936 39% 12% 17% 9% 9% 15% 28% 1%
London SHA 5HY HOUNSLOW PCT 8,620 3,246 1,097 1,648 736 644 1,250 38% 13% 19% 9% 7% 15% 32% 1%
London SHA 5K5 BRENT PCT 12,344 5,063 1,425 1,830 1,064 1,167 1,795 41% 12% 15% 9% 9% 15% 26% 1%
London SHA 5K6 HARROW PCT 8,437 3,275 1,075 1,543 718 644 1,183 39% 13% 18% 9% 8% 14% 31% 1%
London SHA 5K7 CAMDEN PCT 8,958 4,257 806 1,114 621 588 1,571 48% 9% 12% 7% 7% 18% 21% 1%
London SHA 5K8 ISLINGTON PCT 7,478 3,427 786 1,096 478 433 1,258 46% 11% 15% 6% 6% 17% 25% 1%
38
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of getting test results on the phone
who say it is easy to get test results
95% confidence interval around %
Ease of getting test results on the
phone - total responses
on the phone (+/-)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,001,777 835,925 309,867 347,830 117,623 102,193 288,339 42% 15% 17% 6% 5% 14% 33% 0%
London SHA 5K9 CROYDON PCT 13,413 5,517 1,868 2,165 946 876 2,041 41% 14% 16% 7% 7% 15% 30% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,941 3,046 927 1,001 503 433 1,032 44% 13% 14% 7% 6% 15% 28% 1%
London SHA 5LC WESTMINSTER PCT 9,009 4,238 1,021 1,157 572 605 1,415 47% 11% 13% 6% 7% 16% 24% 1%
London SHA 5LD LAMBETH PCT 13,353 6,619 1,303 1,686 867 854 2,024 50% 10% 13% 6% 6% 15% 22% 1%
London SHA 5LE SOUTHWARK PCT 11,116 5,587 913 1,145 783 806 1,883 50% 8% 10% 7% 7% 17% 19% 1%
London SHA 5LF LEWISHAM PCT 10,489 4,800 1,211 1,491 695 646 1,646 46% 12% 14% 7% 6% 16% 26% 1%
London SHA 5LG WANDSWORTH PCT 12,806 6,113 1,371 1,858 806 700 1,959 48% 11% 15% 6% 5% 15% 25% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,259 3,030 1,073 1,323 429 339 1,065 42% 15% 18% 6% 5% 15% 33% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,170 5,984 1,664 2,449 933 862 2,278 42% 12% 17% 7% 6% 16% 29% 1%
London SHA 5NA REDBRIDGE PCT 9,250 3,526 1,064 1,602 864 865 1,328 38% 12% 17% 9% 9% 14% 29% 1%
London SHA 5NC WALTHAM FOREST PCT 9,424 4,213 841 1,164 762 907 1,537 45% 9% 12% 8% 10% 16% 21% 1%
London SHA TAK BEXLEY CARE TRUST 8,319 3,202 1,139 1,642 592 519 1,226 38% 14% 20% 7% 6% 15% 33% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,927 4,116 1,249 1,730 628 654 1,551 41% 13% 17% 6% 7% 16% 30% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,347 5,098 1,569 1,792 623 460 1,805 45% 14% 16% 5% 4% 16% 30% 1%
South East Coast SHA 5P5 SURREY PCT 42,974 17,346 6,955 8,007 2,539 1,776 6,351 40% 16% 19% 6% 4% 15% 35% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,713 13,430 4,147 5,081 1,773 1,335 4,947 44% 14% 17% 6% 4% 16% 30% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,046 4,959 2,402 2,621 719 441 1,904 38% 18% 20% 6% 3% 15% 39% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,809 2,781 1,075 1,201 390 333 1,029 41% 16% 18% 6% 5% 15% 33% 1%
South East Coast SHA 5P9 WEST KENT PCT 25,710 9,760 4,695 5,097 1,405 974 3,779 38% 18% 20% 5% 4% 15% 38% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,208 11,591 4,328 5,059 1,694 1,392 4,144 41% 15% 18% 6% 5% 15% 33% 1%
South Central SHA 5CQ MILTON KEYNES PCT 9,043 3,629 1,257 1,647 518 512 1,480 40% 14% 18% 6% 6% 16% 32% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,698 3,476 1,085 1,251 363 289 1,234 45% 14% 16% 5% 4% 16% 30% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,663 4,584 1,325 1,474 490 378 1,412 47% 14% 15% 5% 4% 15% 29% 1%
South Central SHA 5QC HAMPSHIRE PCT 48,801 21,652 7,775 8,489 2,362 1,613 6,910 44% 16% 17% 5% 3% 14% 33% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,370 8,035 2,930 3,670 1,085 628 3,022 41% 15% 19% 6% 3% 16% 34% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,858 11,983 3,897 3,826 1,098 672 3,382 48% 16% 15% 4% 3% 14% 31% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 18,163 8,047 2,882 3,086 1,004 616 2,528 44% 16% 17% 6% 3% 14% 33% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 15,107 6,005 2,193 2,733 1,080 932 2,165 40% 15% 18% 7% 6% 14% 33% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,333 2,440 859 902 287 168 677 46% 16% 17% 5% 3% 13% 33% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,362 3,553 1,606 1,920 566 364 1,352 38% 17% 21% 6% 4% 14% 38% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,167 3,937 2,194 1,971 473 299 1,294 39% 22% 19% 5% 3% 13% 41% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,303 3,418 1,114 1,219 336 179 1,036 47% 15% 17% 5% 2% 14% 32% 1%
South West SHA 5K3 SWINDON PCT 7,772 3,451 1,082 1,267 387 347 1,237 44% 14% 16% 5% 4% 16% 30% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,807 3,064 1,391 1,626 449 274 1,002 39% 18% 21% 6% 4% 13% 39% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,726 9,613 4,048 4,115 1,006 698 3,245 42% 18% 18% 4% 3% 14% 36% 1%
South West SHA 5QJ BRISTOL PCT 16,912 7,050 2,861 3,147 928 668 2,259 42% 17% 19% 5% 4% 13% 36% 1%
South West SHA 5QK WILTSHIRE PCT 17,024 7,296 2,688 2,929 908 585 2,618 43% 16% 17% 5% 3% 15% 33% 1%
South West SHA 5QL SOMERSET PCT 19,966 8,250 3,343 3,619 989 704 3,060 41% 17% 18% 5% 4% 15% 35% 1%
39
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ease of getting test results on the phone
who say it is easy to get test results
95% confidence interval around %
Ease of getting test results on the
phone - total responses
on the phone (+/-)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don’t know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
N/A N/A Results for England as a whole 2,001,777 835,925 309,867 347,830 117,623 102,193 288,339 42% 15% 17% 6% 5% 14% 33% 0%
South West SHA 5QM DORSET PCT 15,168 6,571 2,621 2,610 781 479 2,106 43% 17% 17% 5% 3% 14% 34% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,661 6,392 1,960 2,064 628 491 2,126 47% 14% 15% 5% 4% 16% 29% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,452 8,219 3,850 3,886 1,073 764 2,660 40% 19% 19% 5% 4% 13% 38% 1%
South West SHA 5QQ DEVON PCT 28,871 12,318 5,359 5,127 1,304 803 3,960 43% 19% 18% 5% 3% 14% 36% 1%
South West SHA TAL TORBAY CARE TRUST 5,537 1,945 1,222 1,248 234 138 750 35% 22% 23% 4% 2% 14% 45% 1%
40
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly
Responses include all those completing a questionnaire quickly in past 6 months
Response rate Tried to see a doctor fairly quickly in past 6 months Able to see a doctor fairly quickly
Tried to see a doctor fairly quickly in
who were able to see a doctor fairly
Able to see a doctor fairly quickly -
95% confidence interval around %
95% confidence interval around %
quickly in the past 6 months (+/-)
past 6 months - total responses
Total completed forms received
who tried to see a doctor fairly
Total survey forms distributed
Response rate (%)
% Can't remember
% Can't remember
Can't remember
Can't remember
total responses
quickly (+/-)
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,064,501 1,282,057 733,548 48,896 62% 36% 2% 0% 1,269,594 1,013,833 242,593 13,167 80% 19% 1% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 102,731 62,065 38,398 2,269 60% 37% 2% 0% 61,487 48,858 12,074 554 79% 20% 1% 0%
North West SHA N/A N/A 867,552 315,503 36% 278,531 172,936 99,461 6,134 62% 36% 2% 0% 171,239 134,583 34,969 1,686 79% 20% 1% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 206,375 125,870 75,699 4,807 61% 37% 2% 0% 124,624 97,706 25,553 1,365 78% 21% 1% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 174,788 107,620 63,314 3,853 62% 36% 2% 0% 106,626 86,051 19,640 936 81% 18% 1% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 217,097 136,796 74,954 5,347 63% 35% 2% 0% 135,440 108,102 25,934 1,405 80% 19% 1% 0%
East of England SHA N/A N/A 479,906 205,710 43% 225,564 140,462 80,464 4,637 62% 36% 2% 0% 139,221 113,248 24,745 1,228 81% 18% 1% 0%
London SHA N/A N/A 1,288,203 397,393 31% 315,544 198,404 106,222 10,918 63% 34% 3% 0% 195,761 148,291 44,315 3,155 76% 23% 2% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 173,298 109,551 60,392 3,355 63% 35% 2% 0% 108,650 89,704 18,027 918 83% 17% 1% 0%
South Central SHA N/A N/A 316,489 132,029 42% 162,083 99,983 58,559 3,541 62% 36% 2% 0% 99,214 81,022 17,292 899 82% 17% 1% 0%
South West SHA N/A N/A 413,782 192,163 46% 208,488 128,370 76,082 4,036 62% 36% 2% 0% 127,332 106,268 20,043 1,021 83% 16% 1% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,675 6,389 3,978 308 60% 37% 3% 1% 6,330 4,860 1,401 69 77% 22% 1% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,310 5,241 2,920 149 63% 35% 2% 1% 5,196 4,337 828 30 83% 16% 1% 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,347 2,202 1,076 70 66% 32% 2% 2% 2,186 1,775 385 26 81% 18% 1% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,203 4,296 2,745 162 60% 38% 2% 1% 4,255 3,082 1,127 46 72% 26% 1% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,042 2,527 1,431 84 63% 35% 2% 1% 2,514 2,139 353 22 85% 14% 1% 1%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 7,996 4,787 3,000 209 60% 38% 3% 1% 4,738 3,781 903 53 80% 19% 1% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,053 3,602 2,307 144 60% 38% 2% 1% 3,565 2,864 671 30 80% 19% 1% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,025 6,370 4,408 247 58% 40% 2% 1% 6,315 4,844 1,417 54 77% 22% 1% 1%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,655 3,732 1,775 148 66% 31% 3% 1% 3,689 2,974 685 30 81% 19% 1% 1%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,648 12,400 7,815 433 60% 38% 2% 1% 12,271 9,864 2,299 108 80% 19% 1% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,196 3,138 1,948 110 60% 37% 2% 1% 3,117 2,598 502 17 83% 16% 1% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,583 7,381 4,995 208 59% 40% 2% 1% 7,310 5,738 1,504 68 78% 21% 1% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,045 3,814 2,082 149 63% 34% 2% 1% 3,767 3,024 693 50 80% 18% 1% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 8,926 5,602 3,082 241 63% 35% 3% 1% 5,543 4,259 1,223 62 77% 22% 1% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,284 6,930 4,147 206 61% 37% 2% 1% 6,862 5,318 1,497 47 78% 22% 1% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,179 7,533 4,428 218 62% 36% 2% 1% 7,462 5,983 1,414 65 80% 19% 1% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,719 3,467 2,114 138 61% 37% 2% 1% 3,426 2,558 837 31 75% 24% 1% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,844 6,707 3,843 294 62% 35% 3% 1% 6,627 5,136 1,406 85 77% 21% 1% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,790 5,001 2,630 159 64% 34% 2% 1% 4,952 4,020 903 29 81% 18% 1% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 5,949 3,842 1,939 168 65% 33% 3% 1% 3,794 3,051 710 33 80% 19% 1% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,669 5,283 3,155 231 61% 36% 3% 1% 5,225 3,742 1,407 76 72% 27% 1% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,242 4,511 2,586 145 62% 36% 2% 1% 4,482 3,444 994 45 77% 22% 1% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,028 5,569 3,242 216 62% 36% 2% 1% 5,517 4,086 1,388 43 74% 25% 1% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,272 12,152 7,763 356 60% 38% 2% 1% 12,045 9,920 2,016 109 82% 17% 1% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,356 7,925 5,202 230 59% 39% 2% 1% 7,857 6,200 1,601 56 79% 20% 1% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 17,912 11,182 6,372 358 62% 36% 2% 1% 11,086 9,051 1,953 83 82% 18% 1% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,643 8,855 5,475 313 60% 37% 2% 1% 8,770 6,830 1,838 102 78% 21% 1% 1%
41
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly
Responses include all those completing a questionnaire quickly in past 6 months
Response rate Tried to see a doctor fairly quickly in past 6 months Able to see a doctor fairly quickly
Tried to see a doctor fairly quickly in
who were able to see a doctor fairly
Able to see a doctor fairly quickly -
95% confidence interval around %
95% confidence interval around %
quickly in the past 6 months (+/-)
past 6 months - total responses
Total completed forms received
who tried to see a doctor fairly
Total survey forms distributed
Response rate (%)
% Can't remember
% Can't remember
Can't remember
Can't remember
total responses
quickly (+/-)
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,064,501 1,282,057 733,548 48,896 62% 36% 2% 0% 1,269,594 1,013,833 242,593 13,167 80% 19% 1% 0%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 10,923 7,041 3,664 218 64% 34% 2% 1% 6,986 5,550 1,377 60 79% 20% 1% 1%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,723 8,400 4,113 210 66% 32% 2% 1% 8,327 7,133 1,131 64 86% 14% 1% 1%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,500 11,431 6,565 504 62% 35% 3% 1% 11,287 8,771 2,382 134 78% 21% 1% 1%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,250 7,742 4,274 234 63% 35% 2% 1% 7,657 5,939 1,636 82 78% 21% 1% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,005 6,151 3,654 200 61% 37% 2% 1% 6,096 5,155 901 41 85% 15% 1% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,051 11,110 6,637 304 62% 37% 2% 1% 11,033 8,987 1,970 75 81% 18% 1% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,255 5,288 2,769 197 64% 34% 2% 1% 5,235 3,890 1,295 50 74% 25% 1% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,323 5,259 2,910 154 63% 35% 2% 1% 5,213 4,137 1,020 56 79% 20% 1% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,644 12,140 6,814 691 62% 35% 4% 1% 11,988 8,400 3,379 209 70% 28% 2% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,414 3,989 2,280 145 62% 36% 2% 1% 3,951 3,329 582 41 84% 15% 1% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,677 5,742 3,697 237 59% 38% 2% 1% 5,692 4,389 1,250 54 77% 22% 1% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,881 4,844 2,868 169 61% 36% 2% 1% 4,801 3,740 1,012 49 78% 21% 1% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,302 5,489 3,586 226 59% 39% 2% 1% 5,425 4,300 1,084 41 79% 20% 1% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 30,933 19,468 10,735 731 63% 35% 2% 1% 19,269 14,711 4,279 279 76% 22% 1% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,602 9,589 5,618 395 61% 36% 3% 1% 9,494 7,718 1,668 107 81% 18% 1% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,444 8,347 4,768 329 62% 35% 2% 1% 8,271 6,400 1,797 73 77% 22% 1% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,501 12,989 7,925 587 60% 37% 3% 1% 12,862 9,521 3,175 166 74% 25% 1% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,651 6,945 4,415 291 60% 38% 3% 1% 6,880 5,199 1,606 75 76% 23% 1% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,001 18,095 12,315 591 58% 40% 2% 1% 17,916 14,558 3,215 142 81% 18% 1% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 12,257 7,509 4,554 194 61% 37% 2% 1% 7,438 6,114 1,279 46 82% 17% 1% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,777 6,672 3,854 251 62% 36% 2% 1% 6,601 5,141 1,379 81 78% 21% 1% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,453 12,344 6,590 520 63% 34% 3% 1% 12,209 9,342 2,682 185 77% 22% 2% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,482 3,848 2,496 138 59% 39% 2% 1% 3,815 3,242 546 27 85% 14% 1% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,536 7,708 4,460 368 61% 36% 3% 1% 7,638 6,137 1,378 124 80% 18% 2% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,308 2,476 1,713 120 57% 40% 3% 1% 2,445 1,863 565 16 76% 23% 1% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,584 16,680 10,380 524 60% 38% 2% 1% 16,548 13,379 3,048 121 81% 18% 1% 1%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,859 6,866 3,719 274 63% 34% 3% 1% 6,795 5,467 1,244 84 80% 18% 1% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,639 15,810 9,392 437 62% 37% 2% 1% 15,668 12,761 2,791 116 81% 18% 1% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 28,669 17,213 10,920 536 60% 38% 2% 1% 17,029 13,249 3,651 128 78% 21% 1% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 25,971 16,376 9,122 473 63% 35% 2% 1% 16,249 13,596 2,549 104 84% 16% 1% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,110 8,445 4,134 531 64% 32% 4% 1% 8,343 6,552 1,672 118 79% 20% 1% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,111 16,046 9,473 592 61% 36% 2% 1% 15,912 13,046 2,742 124 82% 17% 1% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 6,980 4,271 2,545 164 61% 36% 2% 1% 4,228 3,604 591 33 85% 14% 1% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,487 9,444 4,695 348 65% 32% 2% 1% 9,349 7,604 1,659 86 81% 18% 1% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,503 6,485 4,794 224 56% 42% 2% 1% 6,433 5,151 1,231 51 80% 19% 1% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 9,974 6,006 3,692 277 60% 37% 3% 1% 5,933 4,530 1,325 78 76% 22% 1% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,121 8,210 4,517 394 63% 34% 3% 1% 8,121 6,246 1,770 104 77% 22% 1% 1%
42
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly
Responses include all those completing a questionnaire quickly in past 6 months
Response rate Tried to see a doctor fairly quickly in past 6 months Able to see a doctor fairly quickly
Tried to see a doctor fairly quickly in
who were able to see a doctor fairly
Able to see a doctor fairly quickly -
95% confidence interval around %
95% confidence interval around %
quickly in the past 6 months (+/-)
past 6 months - total responses
Total completed forms received
who tried to see a doctor fairly
Total survey forms distributed
Response rate (%)
% Can't remember
% Can't remember
Can't remember
Can't remember
total responses
quickly (+/-)
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,064,501 1,282,057 733,548 48,896 62% 36% 2% 0% 1,269,594 1,013,833 242,593 13,167 80% 19% 1% 0%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,319 4,064 2,120 135 64% 34% 2% 1% 4,035 3,029 974 31 75% 24% 1% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,594 5,968 3,336 290 62% 35% 3% 1% 5,903 4,486 1,342 75 76% 23% 1% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,737 6,856 3,383 498 64% 32% 5% 1% 6,736 4,929 1,647 160 73% 24% 2% 1%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,060 7,420 4,350 290 62% 36% 2% 1% 7,341 5,728 1,537 77 78% 21% 1% 1%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,452 7,797 4,239 416 63% 34% 3% 1% 7,697 5,700 1,907 90 74% 25% 1% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,359 10,299 4,598 461 67% 30% 3% 1% 10,193 8,112 1,972 109 80% 19% 1% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,292 5,081 3,067 144 61% 37% 2% 1% 5,033 4,251 742 40 84% 15% 1% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,510 6,480 3,755 275 62% 36% 3% 1% 6,421 5,120 1,230 71 80% 19% 1% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 23,842 15,222 8,184 436 64% 34% 2% 1% 15,078 12,479 2,482 117 83% 16% 1% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,221 14,097 7,689 435 63% 35% 2% 1% 14,000 11,890 1,990 120 85% 14% 1% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,199 13,587 7,228 384 64% 34% 2% 1% 13,471 10,965 2,382 124 81% 18% 1% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,448 5,509 2,765 175 65% 33% 2% 1% 5,470 4,279 1,153 38 78% 21% 1% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,387 4,674 2,467 246 63% 33% 3% 1% 4,622 3,406 1,144 71 74% 25% 2% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 13,852 8,983 4,591 278 65% 33% 2% 1% 8,913 7,565 1,266 81 85% 14% 1% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,144 10,304 5,534 306 64% 34% 2% 1% 10,232 8,244 1,903 85 81% 19% 1% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 21,913 13,747 7,674 492 63% 35% 2% 1% 13,601 10,151 3,330 120 75% 24% 1% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 21,915 14,079 7,405 430 64% 34% 2% 1% 13,956 11,461 2,389 107 82% 17% 1% 1%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,332 4,000 2,137 196 63% 34% 3% 1% 3,961 3,222 690 50 81% 17% 1% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,411 14,491 8,461 460 62% 36% 2% 1% 14,388 12,292 1,988 109 85% 14% 1% 1%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,056 17,079 11,372 605 59% 39% 2% 1% 16,911 13,621 3,142 148 81% 19% 1% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 8,849 5,371 3,300 178 61% 37% 2% 1% 5,307 4,473 776 58 84% 15% 1% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,555 14,217 8,892 446 60% 38% 2% 1% 14,123 12,035 1,957 130 85% 14% 1% 1%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,738 6,841 3,671 226 64% 34% 2% 1% 6,782 5,278 1,441 64 78% 21% 1% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,471 7,734 4,513 224 62% 36% 2% 1% 7,656 6,213 1,375 67 81% 18% 1% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,353 9,281 4,859 213 65% 34% 1% 1% 9,197 7,761 1,389 46 84% 15% 1% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,588 9,662 5,587 339 62% 36% 2% 1% 9,572 7,527 1,955 91 79% 20% 1% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,654 5,804 3,591 259 60% 37% 3% 1% 5,741 4,187 1,494 59 73% 26% 1% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,120 4,818 2,160 142 68% 30% 2% 1% 4,770 4,028 695 47 84% 15% 1% 1%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,257 7,688 4,325 245 63% 35% 2% 1% 7,622 6,044 1,503 75 79% 20% 1% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,563 5,891 3,321 352 62% 35% 4% 1% 5,815 4,331 1,379 105 74% 24% 2% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 12,962 8,318 4,251 393 64% 33% 3% 1% 8,226 6,429 1,692 104 78% 21% 1% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 9,903 5,986 3,590 327 60% 36% 3% 1% 5,921 4,417 1,403 102 75% 24% 2% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,343 5,847 3,155 341 63% 34% 4% 1% 5,772 4,368 1,319 86 76% 23% 1% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,309 3,923 2,141 246 62% 34% 4% 1% 3,870 2,956 829 86 76% 21% 2% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,762 6,266 3,090 406 64% 32% 4% 1% 6,163 4,629 1,406 127 75% 23% 2% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 8,929 5,561 2,947 421 62% 33% 5% 1% 5,477 3,984 1,357 136 73% 25% 2% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,505 7,067 3,759 679 61% 33% 6% 1% 6,930 5,101 1,656 172 74% 24% 2% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,044 6,157 3,484 403 61% 35% 4% 1% 6,049 4,197 1,720 132 69% 28% 2% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 6,969 4,367 2,359 243 63% 34% 3% 1% 4,306 3,126 1,107 72 73% 26% 2% 1%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,302 8,117 4,572 613 61% 34% 5% 1% 8,003 5,914 1,925 164 74% 24% 2% 1%
43
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly
Responses include all those completing a questionnaire quickly in past 6 months
Response rate Tried to see a doctor fairly quickly in past 6 months Able to see a doctor fairly quickly
Tried to see a doctor fairly quickly in
who were able to see a doctor fairly
Able to see a doctor fairly quickly -
95% confidence interval around %
95% confidence interval around %
quickly in the past 6 months (+/-)
past 6 months - total responses
Total completed forms received
who tried to see a doctor fairly
Total survey forms distributed
Response rate (%)
% Can't remember
% Can't remember
Can't remember
Can't remember
total responses
quickly (+/-)
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,064,501 1,282,057 733,548 48,896 62% 36% 2% 0% 1,269,594 1,013,833 242,593 13,167 80% 19% 1% 0%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 8,885 5,403 3,096 386 61% 35% 4% 1% 5,331 3,844 1,372 115 72% 26% 2% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 12,908 7,963 4,295 650 62% 33% 5% 1% 7,819 5,782 1,867 170 74% 24% 2% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,681 5,675 2,696 310 65% 31% 4% 1% 5,622 4,587 974 61 82% 17% 1% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,277 5,954 3,039 284 64% 33% 3% 1% 5,881 4,420 1,379 82 75% 23% 1% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,831 4,812 2,761 258 61% 35% 3% 1% 4,742 3,453 1,198 91 73% 25% 2% 1%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 13,838 8,435 5,006 397 61% 36% 3% 1% 8,333 6,240 1,968 125 75% 24% 1% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,269 4,668 2,370 231 64% 33% 3% 1% 4,593 3,596 926 71 78% 20% 2% 1%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,434 5,736 3,401 297 61% 36% 3% 1% 5,646 4,054 1,493 99 72% 26% 2% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 13,973 8,954 4,557 462 64% 33% 3% 1% 8,827 6,880 1,806 141 78% 20% 2% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,672 7,379 3,837 456 63% 33% 4% 1% 7,255 5,368 1,767 121 74% 24% 2% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 10,943 7,124 3,449 370 65% 32% 3% 1% 6,999 5,426 1,460 113 78% 21% 2% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,274 8,546 4,389 339 64% 33% 3% 1% 8,467 6,558 1,796 114 77% 21% 1% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,450 4,742 2,574 135 64% 35% 2% 1% 4,698 3,699 951 47 79% 20% 1% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,592 9,569 4,664 359 66% 32% 2% 1% 9,467 7,733 1,626 108 82% 17% 1% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,517 6,267 2,938 312 66% 31% 3% 1% 6,187 4,649 1,466 72 75% 24% 1% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 9,848 6,070 3,379 399 62% 34% 4% 1% 5,984 4,396 1,479 110 73% 25% 2% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,528 5,296 3,028 205 62% 36% 2% 1% 5,245 3,894 1,301 50 74% 25% 1% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,183 6,122 3,821 240 60% 38% 2% 1% 6,071 4,566 1,437 68 75% 24% 1% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,683 7,586 3,823 274 65% 33% 2% 1% 7,510 6,264 1,171 76 83% 16% 1% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,035 28,211 15,077 748 64% 34% 2% 0% 27,962 23,141 4,546 276 83% 16% 1% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 31,630 19,723 11,249 658 62% 36% 2% 1% 19,572 16,215 3,208 149 83% 16% 1% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,425 8,653 4,528 245 64% 34% 2% 1% 8,591 7,436 1,098 56 87% 13% 1% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,069 4,442 2,488 139 63% 35% 2% 1% 4,411 3,795 582 34 86% 13% 1% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,310 16,285 9,516 509 62% 36% 2% 1% 16,156 13,239 2,807 109 82% 17% 1% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 28,963 18,530 9,892 541 64% 34% 2% 1% 18,377 15,048 3,179 150 82% 17% 1% 1%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,276 6,139 2,893 244 66% 31% 3% 1% 6,081 4,577 1,424 80 75% 23% 1% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 7,930 4,833 2,907 190 61% 37% 2% 1% 4,789 3,711 1,020 59 77% 21% 1% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 9,936 6,043 3,642 252 61% 37% 3% 1% 5,989 4,662 1,249 78 78% 21% 1% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,033 30,591 18,498 943 61% 37% 2% 0% 30,370 25,258 4,892 220 83% 16% 1% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 19,837 12,445 7,017 375 63% 35% 2% 1% 12,363 10,332 1,956 75 84% 16% 1% 1%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,497 15,086 9,890 521 59% 39% 2% 1% 14,989 12,517 2,323 150 84% 15% 1% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,604 11,591 6,544 468 62% 35% 3% 1% 11,507 9,678 1,734 95 84% 15% 1% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,465 9,927 5,119 419 64% 33% 3% 1% 9,819 7,384 2,314 120 75% 24% 1% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,505 3,327 2,050 128 60% 37% 2% 1% 3,306 2,904 381 22 88% 12% 1% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,607 5,918 3,523 165 62% 37% 2% 1% 5,867 4,795 1,024 49 82% 17% 1% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,447 6,688 3,562 196 64% 34% 2% 1% 6,636 5,391 1,198 47 81% 18% 1% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,549 4,484 2,892 173 59% 38% 2% 1% 4,441 3,728 669 44 84% 15% 1% 1%
44
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly
Responses include all those completing a questionnaire quickly in past 6 months
Response rate Tried to see a doctor fairly quickly in past 6 months Able to see a doctor fairly quickly
Tried to see a doctor fairly quickly in
who were able to see a doctor fairly
Able to see a doctor fairly quickly -
95% confidence interval around %
95% confidence interval around %
quickly in the past 6 months (+/-)
past 6 months - total responses
Total completed forms received
who tried to see a doctor fairly
Total survey forms distributed
Response rate (%)
% Can't remember
% Can't remember
Can't remember
Can't remember
total responses
quickly (+/-)
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,064,501 1,282,057 733,548 48,896 62% 36% 2% 0% 1,269,594 1,013,833 242,593 13,167 80% 19% 1% 0%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 7,975 4,894 2,894 188 61% 36% 2% 1% 4,850 3,759 1,034 57 77% 21% 1% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 7,987 5,160 2,683 143 65% 34% 2% 1% 5,128 4,401 700 26 86% 14% 1% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,326 13,586 9,238 502 58% 40% 2% 1% 13,470 10,806 2,561 103 80% 19% 1% 1%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,402 10,855 6,123 424 62% 35% 2% 1% 10,733 8,610 2,003 120 80% 19% 1% 1%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,407 10,099 7,008 300 58% 40% 2% 1% 10,016 7,902 2,029 84 79% 20% 1% 1%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,584 12,610 7,559 415 61% 37% 2% 1% 12,504 10,879 1,535 90 87% 12% 1% 1%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,640 9,661 5,741 237 62% 37% 2% 1% 9,591 8,303 1,208 80 87% 13% 1% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,082 8,659 5,138 285 61% 36% 2% 1% 8,588 7,089 1,437 62 83% 17% 1% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,123 13,642 7,151 329 65% 34% 2% 1% 13,551 11,797 1,648 106 87% 12% 1% 1%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 29,647 18,320 10,748 579 62% 36% 2% 1% 18,191 15,494 2,573 123 85% 14% 1% 1%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,716 3,794 1,822 100 66% 32% 2% 1% 3,766 3,314 423 29 88% 11% 1% 1%
45
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly quickly in past 6 months but could not
Reasons for not being able to be seen fairly quickly
The appointment was with a doctor I
% I was offered an appointment at a
seen fairly quickly - total responses
% There weren't any appointments
% The times offered didn't suit me
I was offered an appointment at a
% I could have seen a nurse but I
Reasons for not being able to be
There weren't any appointments
The times offered didn't suit me
I could have seen a nurse but I
% The appointment was with a
different branch of my surgery
different branch of my surgery
doctor I didn't want to see
wanted to see a doctor
wanted to see a doctor
% Can't remember
% Another reason
didn't want to see
Can't remember
Another reason
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 240,488 194,977 38,981 39,798 11,957 4,813 14,714 2,516 81% 16% 17% 5% 2% 6% 1%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 11,989 9,978 1,852 2,166 596 290 558 113 83% 15% 18% 5% 2% 5% 1%
North West SHA N/A N/A 34,669 28,870 4,840 5,518 1,377 556 2,044 329 83% 14% 16% 4% 2% 6% 1%
Yorkshire and the Humber N/A N/A 25,357 20,848 4,052 4,187 1,192 721 1,438 211 82% 16% 17% 5% 3% 6% 1%
East Midlands SHA N/A N/A 19,468 15,614 2,806 3,205 1,426 421 1,362 180 80% 14% 16% 7% 2% 7% 1%
West Midlands SHA N/A N/A 25,708 20,852 4,318 4,696 1,189 533 1,566 293 81% 17% 18% 5% 2% 6% 1%
East of England SHA N/A N/A 24,554 19,768 3,819 4,288 1,609 529 1,501 204 81% 16% 17% 7% 2% 6% 1%
London SHA N/A N/A 43,843 35,067 8,559 6,385 1,680 421 2,581 703 80% 20% 15% 4% 1% 6% 2%
South East Coast SHA N/A N/A 17,868 14,491 2,897 2,931 698 444 1,221 133 81% 16% 16% 4% 2% 7% 1%
South Central SHA N/A N/A 17,170 13,878 2,697 2,832 964 342 1,106 156 81% 16% 16% 6% 2% 6% 1%
South West SHA N/A N/A 19,863 15,610 3,142 3,590 1,226 558 1,339 195 79% 16% 18% 6% 3% 7% 1%
PCT name
North East SHA 5D7 NEWCASTLE PCT 1,392 1,160 308 230 77 27 78 14 83% 22% 17% 6% 2% 6% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 821 659 142 136 18 31 42 5 80% 17% 17% 2% 4% 5% 1%
North East SHA 5D9 HARTLEPOOL PCT 383 321 72 62 27 9 16 0 84% 19% 16% 7% 2% 4% 0%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 1,117 957 152 188 62 17 54 11 86% 14% 17% 6% 2% 5% 1%
North East SHA 5J9 DARLINGTON PCT 344 252 42 79 17 0 23 7 73% 12% 23% 5% 0% 7% 2%
North East SHA 5KF GATESHEAD PCT 897 731 133 146 35 8 54 7 81% 15% 16% 4% 1% 6% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 665 548 106 127 49 6 19 14 82% 16% 19% 7% 1% 3% 2%
North East SHA 5KL SUNDERLAND TEACHING PCT 1,409 1,180 206 273 36 16 65 18 84% 15% 19% 3% 1% 5% 1%
North East SHA 5KM MIDDLESBROUGH PCT 682 584 86 120 38 6 29 11 86% 13% 18% 6% 1% 4% 2%
North East SHA 5ND COUNTY DURHAM PCT 2,285 1,900 313 416 125 100 105 18 83% 14% 18% 5% 4% 5% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 497 384 91 140 59 4 19 2 77% 18% 28% 12% 1% 4% *
NORTHUMBERLAND CARE
North East SHA TAC TRUST 1,497 1,302 202 248 53 65 52 5 87% 13% 17% 4% 4% 4% *
North West SHA 5CC BLACKBURN WITH DARWEN PCT 683 562 84 134 26 21 34 2 82% 12% 20% 4% 3% 5% *
North West SHA 5F5 SALFORD PCT 1,215 1,038 157 159 30 18 80 13 85% 13% 13% 2% 1% 7% 1%
North West SHA 5F7 STOCKPORT PCT 1,485 1,256 206 228 14 33 63 15 85% 14% 15% 1% 2% 4% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 1,406 1,155 180 206 59 26 69 8 82% 13% 15% 4% 2% 5% 1%
North West SHA 5HP BLACKPOOL PCT 830 667 96 135 61 18 54 11 80% 12% 16% 7% 2% 6% 1%
North West SHA 5HQ BOLTON PCT 1,385 1,168 220 223 52 16 69 9 84% 16% 16% 4% 1% 5% 1%
North West SHA 5J2 WARRINGTON PCT 898 761 117 145 24 10 58 3 85% 13% 16% 3% 1% 6% *
North West SHA 5J4 KNOWSLEY PCT 702 617 91 81 20 5 24 5 88% 13% 12% 3% 1% 3% 1%
North West SHA 5J5 OLDHAM PCT 1,401 1,213 219 209 37 16 80 21 87% 16% 15% 3% 1% 6% 1%
North West SHA 5JX BURY PCT 986 808 146 184 22 4 58 5 82% 15% 19% 2% * 6% *
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 1,383 1,185 189 208 51 6 76 9 86% 14% 15% 4% * 5% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 2,003 1,604 308 400 133 62 118 18 80% 15% 20% 7% 3% 6% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 1,595 1,238 184 250 155 83 106 13 78% 12% 16% 10% 5% 7% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 1,927 1,569 286 325 62 18 141 27 81% 15% 17% 3% 1% 7% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 1,821 1,518 263 294 111 31 98 16 83% 14% 16% 6% 2% 5% 1%
46
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly quickly in past 6 months but could not
Reasons for not being able to be seen fairly quickly
The appointment was with a doctor I
% I was offered an appointment at a
seen fairly quickly - total responses
% There weren't any appointments
% The times offered didn't suit me
I was offered an appointment at a
% I could have seen a nurse but I
Reasons for not being able to be
There weren't any appointments
The times offered didn't suit me
I could have seen a nurse but I
% The appointment was with a
different branch of my surgery
different branch of my surgery
doctor I didn't want to see
wanted to see a doctor
wanted to see a doctor
% Can't remember
% Another reason
didn't want to see
Can't remember
Another reason
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 240,488 194,977 38,981 39,798 11,957 4,813 14,714 2,516 81% 16% 17% 5% 2% 6% 1%
North West SHA 5NJ SEFTON PCT 1,364 1,164 168 217 18 3 103 4 85% 12% 16% 1% * 8% *
North West SHA 5NK WIRRAL PCT 1,116 849 196 202 38 25 82 43 76% 18% 18% 3% 2% 7% 4%
North West SHA 5NL LIVERPOOL PCT 2,361 1,980 297 298 82 47 136 24 84% 13% 13% 3% 2% 6% 1%
North West SHA 5NM HALTON & ST HELENS PCT 1,627 1,411 221 256 48 33 97 11 87% 14% 16% 3% 2% 6% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 890 705 159 175 45 17 51 3 79% 18% 20% 5% 2% 6% *
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 1,957 1,616 246 347 107 15 109 4 83% 13% 18% 5% 1% 6% *
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 1,285 1,109 163 220 41 18 79 7 86% 13% 17% 3% 1% 6% 1%
North West SHA 5NR TRAFFORD PCT 1,008 816 170 181 35 15 59 7 81% 17% 18% 3% 1% 6% 1%
North West SHA 5NT MANCHESTER PCT 3,341 2,860 476 441 108 16 201 51 86% 14% 13% 3% * 6% 2%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 575 456 95 143 41 10 37 3 79% 16% 25% 7% 2% 6% *
Yorkshire and the Humber 5H8 ROTHERHAM PCT 1,240 1,001 176 199 53 39 81 6 81% 14% 16% 4% 3% 7% *
Yorkshire and the Humber 5J6 CALDERDALE PCT 1,009 845 119 144 60 31 53 8 84% 12% 14% 6% 3% 5% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 1,080 921 161 176 20 41 47 5 85% 15% 16% 2% 4% 4% *
Yorkshire and the Humber 5N1 LEEDS PCT 4,250 3,481 878 541 201 121 249 40 82% 21% 13% 5% 3% 6% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 1,656 1,292 302 288 90 58 111 24 78% 18% 17% 5% 4% 7% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 1,782 1,533 246 286 99 55 76 8 86% 14% 16% 6% 3% 4% *
Yorkshire and the Humber 5N4 SHEFFIELD PCT 3,153 2,702 469 423 108 57 154 27 86% 15% 13% 3% 2% 5% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 1,586 1,288 225 281 106 54 95 13 81% 14% 18% 7% 3% 6% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 3,197 2,510 545 676 140 129 164 35 79% 17% 21% 4% 4% 5% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 1,257 1,026 164 259 105 34 78 3 82% 13% 21% 8% 3% 6% *
Yorkshire and the Humber 5NX HULL TEACHING PCT 1,368 1,156 205 241 37 16 74 4 84% 15% 18% 3% 1% 5% *
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 2,664 2,210 400 428 85 66 186 29 83% 15% 16% 3% 2% 7% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 540 427 67 104 48 11 34 6 79% 12% 19% 9% 2% 6% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 1,353 1,078 243 227 72 7 98 18 80% 18% 17% 5% 1% 7% 1%
East Midlands SHA 5ET BASSETLAW PCT 563 463 85 91 27 7 24 3 82% 15% 16% 5% 1% 4% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 3,022 2,454 436 500 189 122 214 21 81% 14% 17% 6% 4% 7% 1%
East Midlands SHA 5N7 DERBY CITY PCT 1,234 983 167 200 91 72 98 16 80% 14% 16% 7% 6% 8% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 2,770 2,284 386 463 102 30 170 20 82% 14% 17% 4% 1% 6% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 3,622 2,953 390 558 329 69 241 30 82% 11% 15% 9% 2% 7% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 2,533 2,007 417 433 211 39 176 20 79% 16% 17% 8% 2% 7% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 1,651 1,301 319 269 114 21 123 28 79% 19% 16% 7% 1% 7% 2%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 2,722 2,092 364 465 292 54 218 25 77% 13% 17% 11% 2% 8% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 587 475 106 132 18 26 25 1 81% 18% 22% 3% 4% 4% *
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 1,651 1,335 289 303 41 12 100 15 81% 18% 18% 3% 1% 6% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 1,224 975 184 254 103 15 45 15 80% 15% 21% 8% 1% 4% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 1,311 1,137 182 204 32 4 45 16 87% 14% 16% 2% * 3% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 1,756 1,423 286 376 70 26 91 19 81% 16% 21% 4% 1% 5% 1%
47
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly quickly in past 6 months but could not
Reasons for not being able to be seen fairly quickly
The appointment was with a doctor I
% I was offered an appointment at a
seen fairly quickly - total responses
% There weren't any appointments
% The times offered didn't suit me
I was offered an appointment at a
% I could have seen a nurse but I
Reasons for not being able to be
There weren't any appointments
The times offered didn't suit me
I could have seen a nurse but I
% The appointment was with a
different branch of my surgery
different branch of my surgery
doctor I didn't want to see
wanted to see a doctor
wanted to see a doctor
% Can't remember
% Another reason
didn't want to see
Can't remember
Another reason
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 240,488 194,977 38,981 39,798 11,957 4,813 14,714 2,516 81% 16% 17% 5% 2% 6% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 967 810 123 184 54 12 41 7 84% 13% 19% 6% 1% 4% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 1,327 1,127 193 195 56 21 73 18 85% 15% 15% 4% 2% 6% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 1,622 1,256 337 282 96 29 164 42 77% 21% 17% 6% 2% 10% 3%
West Midlands SHA 5PE DUDLEY PCT 1,531 1,228 246 311 40 80 80 5 80% 16% 20% 3% 5% 5% *
West Midlands SHA 5PF SANDWELL PCT 1,889 1,607 270 268 62 108 99 29 85% 14% 14% 3% 6% 5% 2%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 1,954 1,600 346 332 41 26 150 35 82% 18% 17% 2% 1% 8% 2%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 734 571 115 112 70 18 66 6 78% 16% 15% 10% 2% 9% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 1,219 1,010 201 161 91 32 79 8 83% 17% 13% 7% 3% 6% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 2,460 1,973 444 475 141 52 145 19 80% 18% 19% 6% 2% 6% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 1,962 1,503 368 488 96 15 151 22 77% 19% 25% 5% 1% 8% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 2,369 1,846 461 435 161 44 145 27 78% 19% 18% 7% 2% 6% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 1,143 976 166 183 16 11 67 8 85% 15% 16% 1% 1% 6% 1%
East of England SHA 5GC LUTON PCT 1,137 939 161 194 78 27 68 17 83% 14% 17% 7% 2% 6% 2%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 1,256 995 203 213 18 13 91 12 79% 16% 17% 1% 1% 7% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 1,888 1,443 292 403 163 45 119 16 76% 15% 21% 9% 2% 6% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 3,303 2,791 469 474 110 67 211 17 84% 14% 14% 3% 2% 6% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 2,372 1,941 423 455 77 36 129 12 82% 18% 19% 3% 2% 5% 1%
East of England SHA 5PN PETERBOROUGH PCT 675 555 98 95 61 7 45 7 82% 14% 14% 9% 1% 7% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 1,976 1,522 356 385 127 51 131 11 77% 18% 19% 6% 3% 7% 1%
East of England SHA 5PQ NORFOLK PCT 3,117 2,514 410 538 337 92 189 40 81% 13% 17% 11% 3% 6% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 771 574 98 130 109 29 73 6 75% 13% 17% 14% 4% 10% 1%
East of England SHA 5PT SUFFOLK PCT 1,946 1,490 356 433 166 67 80 12 77% 18% 22% 9% 3% 4% 1%
East of England SHA 5PV WEST ESSEX PCT 1,431 1,206 194 197 62 8 81 12 84% 14% 14% 4% 1% 6% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 1,366 1,112 173 240 188 50 89 19 81% 13% 18% 14% 4% 7% 1%
East of England SHA 5PX MID ESSEX PCT 1,379 1,080 238 239 78 22 84 9 78% 17% 17% 6% 2% 6% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 1,935 1,606 349 290 36 15 111 15 83% 18% 15% 2% 1% 6% 1%
London SHA 5A4 HAVERING PCT 1,481 1,266 196 223 42 6 63 7 85% 13% 15% 3% * 4% *
London SHA 5A5 KINGSTON PCT 678 530 155 126 33 3 45 2 78% 23% 19% 5% * 7% *
London SHA 5A7 BROMLEY PCT 1,496 1,234 244 314 39 11 73 7 83% 16% 21% 3% 1% 5% *
London SHA 5A8 GREENWICH PCT 1,372 1,107 249 142 102 42 80 18 81% 18% 10% 7% 3% 6% 1%
London SHA 5A9 BARNET PCT 1,676 1,351 351 254 42 10 79 28 81% 21% 15% 3% 1% 5% 2%
London SHA 5AT HILLINGDON PCT 1,394 1,148 223 203 49 20 77 22 82% 16% 15% 3% 1% 6% 2%
London SHA 5C1 ENFIELD PCT 1,308 1,065 223 168 49 12 71 23 81% 17% 13% 4% 1% 5% 2%
London SHA 5C2 BARKING & DAGENHAM PCT 817 653 142 86 16 8 53 23 80% 17% 11% 2% 1% 6% 3%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 1,387 1,090 256 223 49 16 89 45 79% 18% 16% 4% 1% 6% 3%
London SHA 5C4 TOWER HAMLETS PCT 1,334 999 320 246 54 18 68 43 75% 24% 18% 4% 1% 5% 3%
London SHA 5C5 NEWHAM PCT 1,632 1,237 312 232 71 32 113 42 76% 19% 14% 4% 2% 7% 3%
London SHA 5C9 HARINGEY PCT 1,706 1,375 286 220 73 6 103 43 81% 17% 13% 4% * 6% 3%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 1,087 887 227 120 40 6 65 13 82% 21% 11% 4% 1% 6% 1%
London SHA 5HX EALING PCT 1,899 1,518 386 253 77 8 119 38 80% 20% 13% 4% * 6% 2%
48
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly quickly in past 6 months but could not
Reasons for not being able to be seen fairly quickly
The appointment was with a doctor I
% I was offered an appointment at a
seen fairly quickly - total responses
% There weren't any appointments
% The times offered didn't suit me
I was offered an appointment at a
% I could have seen a nurse but I
Reasons for not being able to be
There weren't any appointments
The times offered didn't suit me
I could have seen a nurse but I
% The appointment was with a
different branch of my surgery
different branch of my surgery
doctor I didn't want to see
wanted to see a doctor
wanted to see a doctor
% Can't remember
% Another reason
didn't want to see
Can't remember
Another reason
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 240,488 194,977 38,981 39,798 11,957 4,813 14,714 2,516 81% 16% 17% 5% 2% 6% 1%
London SHA 5HY HOUNSLOW PCT 1,362 1,148 227 164 36 7 82 21 84% 17% 12% 3% 1% 6% 2%
London SHA 5K5 BRENT PCT 1,841 1,491 367 266 56 12 93 41 81% 20% 14% 3% 1% 5% 2%
London SHA 5K6 HARROW PCT 970 727 230 187 19 17 69 16 75% 24% 19% 2% 2% 7% 2%
London SHA 5K7 CAMDEN PCT 1,370 1,116 266 191 36 4 92 21 81% 19% 14% 3% * 7% 2%
London SHA 5K8 ISLINGTON PCT 1,180 956 203 117 42 7 81 26 81% 17% 10% 4% 1% 7% 2%
London SHA 5K9 CROYDON PCT 1,945 1,592 357 334 58 24 113 19 82% 18% 17% 3% 1% 6% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 915 702 185 138 47 2 44 17 77% 20% 15% 5% * 5% 2%
London SHA 5LC WESTMINSTER PCT 1,480 1,189 240 185 84 10 89 18 80% 16% 12% 6% 1% 6% 1%
London SHA 5LD LAMBETH PCT 1,789 1,352 482 264 58 8 134 15 76% 27% 15% 3% * 8% 1%
London SHA 5LE SOUTHWARK PCT 1,745 1,334 395 203 92 22 121 33 76% 23% 12% 5% 1% 7% 2%
London SHA 5LF LEWISHAM PCT 1,442 1,141 314 222 41 8 93 19 79% 22% 15% 3% 1% 6% 1%
London SHA 5LG WANDSWORTH PCT 1,783 1,391 442 252 60 15 94 27 78% 25% 14% 3% 1% 5% 2%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 943 777 210 139 24 8 40 7 82% 22% 15% 3% 1% 4% 1%
London SHA 5M7 SUTTON & MERTON PCT 1,603 1,271 356 281 70 32 86 16 79% 22% 18% 4% 2% 5% 1%
London SHA 5NA REDBRIDGE PCT 1,458 1,205 265 219 32 1 97 25 83% 18% 15% 2% * 7% 2%
London SHA 5NC WALTHAM FOREST PCT 1,464 1,183 246 217 57 19 75 20 81% 17% 15% 4% 1% 5% 1%
London SHA TAK BEXLEY CARE TRUST 1,289 1,033 204 197 134 23 80 9 80% 16% 15% 10% 2% 6% 1%
South East Coast SHA 5L3 MEDWAY PCT 1,429 1,231 176 155 25 39 92 8 86% 12% 11% 2% 3% 6% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 1,158 946 164 166 23 6 78 4 82% 14% 14% 2% 1% 7% *
South East Coast SHA 5P5 SURREY PCT 4,500 3,670 778 813 115 99 242 31 82% 17% 18% 3% 2% 5% 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 3,176 2,524 463 547 220 73 252 20 79% 15% 17% 7% 2% 8% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 1,091 856 232 230 43 35 80 10 78% 21% 21% 4% 3% 7% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 576 445 103 87 33 18 42 10 77% 18% 15% 6% 3% 7% 2%
South East Coast SHA 5P9 WEST KENT PCT 2,785 2,309 513 413 77 103 170 17 83% 18% 15% 3% 4% 6% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 3,153 2,510 468 520 161 70 265 32 80% 15% 16% 5% 2% 8% 1%
South Central SHA 5CQ MILTON KEYNES PCT 1,408 1,154 169 206 43 2 128 19 82% 12% 15% 3% * 9% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 1,013 835 122 118 98 8 69 3 82% 12% 12% 10% 1% 7% *
South Central SHA 5L1 SOUTHAMPTON CITY PCT 1,245 988 184 192 60 50 84 19 79% 15% 15% 5% 4% 7% 2%
South Central SHA 5QC HAMPSHIRE PCT 4,861 3,898 758 853 321 103 302 30 80% 16% 18% 7% 2% 6% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 1,935 1,525 348 325 106 46 143 19 79% 18% 17% 5% 2% 7% 1%
South Central SHA 5QE OXFORDSHIRE PCT 2,306 1,817 397 382 93 42 122 23 79% 17% 17% 4% 2% 5% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 1,726 1,399 310 268 84 30 79 16 81% 18% 16% 5% 2% 5% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 2,299 1,960 337 378 151 52 151 23 85% 15% 16% 7% 2% 7% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 378 302 73 110 8 7 27 3 80% 19% 29% 2% 2% 7% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 1,021 816 171 152 77 40 65 10 80% 17% 15% 8% 4% 6% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 1,191 954 167 236 48 22 82 4 80% 14% 20% 4% 2% 7% *
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 663 529 114 128 49 28 28 3 80% 17% 19% 7% 4% 4% *
49
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to see a doctor fairly quickly in past 6 months but could not
Reasons for not being able to be seen fairly quickly
The appointment was with a doctor I
% I was offered an appointment at a
seen fairly quickly - total responses
% There weren't any appointments
% The times offered didn't suit me
I was offered an appointment at a
% I could have seen a nurse but I
Reasons for not being able to be
There weren't any appointments
The times offered didn't suit me
I could have seen a nurse but I
% The appointment was with a
different branch of my surgery
different branch of my surgery
doctor I didn't want to see
wanted to see a doctor
wanted to see a doctor
% Can't remember
% Another reason
didn't want to see
Can't remember
Another reason
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 240,488 194,977 38,981 39,798 11,957 4,813 14,714 2,516 81% 16% 17% 5% 2% 6% 1%
South West SHA 5K3 SWINDON PCT 1,027 851 140 145 75 27 49 10 83% 14% 14% 7% 3% 5% 1%
South West SHA 5M8 NORTH SOMERSET PCT 696 540 109 154 31 34 45 17 78% 16% 22% 4% 5% 7% 2%
South West SHA 5QH GLOUCESTERSHIRE PCT 2,540 2,042 351 451 111 106 123 25 80% 14% 18% 4% 4% 5% 1%
South West SHA 5QJ BRISTOL PCT 1,981 1,574 384 342 79 35 127 32 79% 19% 17% 4% 2% 6% 2%
South West SHA 5QK WILTSHIRE PCT 2,012 1,590 261 297 235 55 156 12 79% 13% 15% 12% 3% 8% 1%
South West SHA 5QL SOMERSET PCT 1,519 1,168 256 269 103 36 127 19 77% 17% 18% 7% 2% 8% 1%
South West SHA 5QM DORSET PCT 1,192 883 174 226 101 46 101 6 74% 15% 19% 9% 4% 8% *
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 1,420 1,124 274 281 69 27 93 6 79% 19% 20% 5% 2% 7% *
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 1,637 1,254 274 302 92 40 124 23 77% 17% 18% 6% 2% 8% 1%
South West SHA 5QQ DEVON PCT 2,545 1,977 408 533 131 48 170 19 78% 16% 21% 5% 2% 7% 1%
South West SHA TAL TORBAY CARE TRUST 418 307 58 75 25 14 47 8 73% 14% 18% 6% 3% 11% 2%
50
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to book ahead for an
Responses include all those completing a questionnaire appointment with a doctor in past 6 months
Tried to book ahead for an appointment with a doctor in the past 6 months Able to book ahead for an appointment with a doctor in the past 6 months
who were able to book ahead for an
95% confidence interval around %
95% confidence interval around %
appointment with a doctor in the
appointment with a doctor in the
past 6 months - total responses
past 6 months - total responses
who tried to book ahead for an
Tried to book ahead for an
Able to book ahead for an
% Can't remember
% Can't remember
appointment (+/-)
appointment (+/-)
Can't remember
Can't remember
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 2,060,334 987,434 1,013,552 59,347 48% 49% 3% 0% 977,937 678,043 263,623 36,272 69% 27% 4% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 102,606 46,375 53,550 2,681 45% 52% 3% 0% 45,877 31,701 12,602 1,575 69% 27% 3% 0%
North West SHA N/A N/A 278,094 127,973 142,834 7,286 46% 51% 3% 0% 126,722 86,062 36,442 4,218 68% 29% 3% 0%
Yorkshire and the Humber N/A N/A 206,075 95,115 105,354 5,606 46% 51% 3% 0% 94,215 64,328 26,758 3,129 68% 28% 3% 0%
East Midlands SHA N/A N/A 174,487 81,675 88,012 4,800 47% 50% 3% 0% 80,959 54,434 23,673 2,853 67% 29% 4% 0%
West Midlands SHA N/A N/A 216,722 101,650 108,813 6,258 47% 50% 3% 0% 100,623 68,721 28,282 3,620 68% 28% 4% 0%
East of England SHA N/A N/A 225,188 110,895 108,476 5,816 49% 48% 3% 0% 109,916 76,361 29,568 3,988 69% 27% 4% 0%
London SHA N/A N/A 314,488 156,485 145,336 12,666 50% 46% 4% 0% 154,758 105,678 41,533 7,547 68% 27% 5% 0%
South East Coast SHA N/A N/A 172,873 84,244 84,193 4,436 49% 49% 3% 0% 83,502 57,788 22,812 2,902 69% 27% 3% 0%
South Central SHA N/A N/A 161,744 82,002 75,250 4,492 51% 47% 3% 0% 81,270 59,299 19,047 2,923 73% 23% 4% 0%
South West SHA N/A N/A 208,057 101,019 101,733 5,304 49% 49% 3% 0% 100,095 73,671 22,906 3,518 74% 23% 4% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,621 5,016 5,276 328 47% 50% 3% 1% 4,949 3,554 1,170 225 72% 24% 5% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,322 3,637 4,483 202 44% 54% 2% 1% 3,600 2,613 854 133 73% 24% 4% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,321 1,378 1,859 84 41% 56% 3% 2% 1,366 863 466 37 63% 34% 3% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,209 3,276 3,761 172 45% 52% 2% 1% 3,244 2,254 875 115 69% 27% 4% 2%
North East SHA 5J9 DARLINGTON PCT 4,042 1,801 2,154 86 45% 53% 2% 1% 1,780 1,130 597 53 64% 34% 3% 2%
North East SHA 5KF GATESHEAD PCT 8,004 3,648 4,121 235 46% 51% 3% 1% 3,615 2,359 1,125 131 65% 31% 4% 2%
North East SHA 5KG SOUTH TYNESIDE PCT 6,046 2,480 3,375 191 41% 56% 3% 1% 2,442 1,771 584 87 73% 24% 4% 2%
North East SHA 5KL SUNDERLAND TEACHING PCT 11,014 5,020 5,707 287 46% 52% 3% 1% 4,965 3,420 1,374 171 69% 28% 3% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,641 2,509 2,965 167 44% 53% 3% 1% 2,471 1,466 928 76 59% 38% 3% 2%
North East SHA 5ND COUNTY DURHAM PCT 20,623 9,298 10,813 512 45% 52% 2% 1% 9,207 6,233 2,680 293 68% 29% 3% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,178 2,226 2,814 138 43% 54% 3% 1% 2,203 1,570 558 75 71% 25% 3% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,586 6,086 6,221 279 48% 49% 2% 1% 6,035 4,467 1,389 179 74% 23% 3% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,034 2,477 3,352 205 41% 56% 3% 1% 2,463 1,569 824 70 64% 33% 3% 2%
North West SHA 5F5 SALFORD PCT 8,938 4,100 4,567 271 46% 51% 3% 1% 4,054 2,810 1,102 142 69% 27% 4% 1%
North West SHA 5F7 STOCKPORT PCT 11,279 5,617 5,391 272 50% 48% 2% 1% 5,563 4,103 1,276 185 74% 23% 3% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,148 5,027 6,817 304 41% 56% 3% 1% 4,973 3,563 1,278 133 72% 26% 3% 1%
North West SHA 5HP BLACKPOOL PCT 5,709 2,537 3,003 170 44% 53% 3% 1% 2,510 1,651 781 78 66% 31% 3% 2%
North West SHA 5HQ BOLTON PCT 10,820 4,973 5,558 290 46% 51% 3% 1% 4,933 3,566 1,196 171 72% 24% 3% 1%
North West SHA 5J2 WARRINGTON PCT 7,784 3,676 3,919 188 47% 50% 2% 1% 3,646 2,463 1,066 117 68% 29% 3% 1%
North West SHA 5J4 KNOWSLEY PCT 5,941 2,478 3,321 142 42% 56% 2% 1% 2,439 1,752 620 67 72% 25% 3% 2%
North West SHA 5J5 OLDHAM PCT 8,658 3,922 4,471 265 45% 52% 3% 1% 3,869 2,743 1,001 124 71% 26% 3% 1%
North West SHA 5JX BURY PCT 7,254 3,432 3,616 207 47% 50% 3% 1% 3,391 2,233 1,033 124 66% 30% 4% 2%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 9,036 4,263 4,504 269 47% 50% 3% 1% 4,229 2,719 1,359 151 64% 32% 4% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 20,243 9,276 10,534 433 46% 52% 2% 1% 9,201 6,760 2,157 284 73% 23% 3% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,318 6,220 6,802 295 47% 51% 2% 1% 6,163 4,101 1,862 200 67% 30% 3% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,877 7,927 9,458 492 44% 53% 3% 1% 7,858 5,233 2,390 235 67% 30% 3% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,603 6,570 7,689 344 45% 53% 2% 1% 6,502 4,311 1,949 242 66% 30% 4% 1%
51
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to book ahead for an
Responses include all those completing a questionnaire appointment with a doctor in past 6 months
Tried to book ahead for an appointment with a doctor in the past 6 months Able to book ahead for an appointment with a doctor in the past 6 months
who were able to book ahead for an
95% confidence interval around %
95% confidence interval around %
appointment with a doctor in the
appointment with a doctor in the
past 6 months - total responses
past 6 months - total responses
who tried to book ahead for an
Tried to book ahead for an
Able to book ahead for an
% Can't remember
% Can't remember
appointment (+/-)
appointment (+/-)
Can't remember
Can't remember
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 2,060,334 987,434 1,013,552 59,347 48% 49% 3% 0% 977,937 678,043 263,623 36,272 69% 27% 4% 0%
North West SHA 5NJ SEFTON PCT 10,921 4,888 5,805 228 45% 53% 2% 1% 4,833 2,908 1,766 159 60% 37% 3% 1%
North West SHA 5NK WIRRAL PCT 12,702 5,425 6,988 289 43% 55% 2% 1% 5,376 3,667 1,506 203 68% 28% 4% 1%
North West SHA 5NL LIVERPOOL PCT 18,455 8,151 9,764 539 44% 53% 3% 1% 8,064 5,465 2,318 281 68% 29% 3% 1%
North West SHA 5NM HALTON & ST HELENS PCT 12,237 5,720 6,242 275 47% 51% 2% 1% 5,665 3,406 2,084 175 60% 37% 3% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 10,038 4,782 5,035 221 48% 50% 2% 1% 4,732 3,347 1,256 129 71% 27% 3% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,026 9,032 8,628 365 50% 48% 2% 1% 8,959 6,093 2,581 285 68% 29% 3% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,194 3,813 4,152 230 47% 51% 3% 1% 3,788 2,328 1,352 107 61% 36% 3% 2%
North West SHA 5NR TRAFFORD PCT 8,287 3,980 4,086 221 48% 49% 3% 1% 3,935 2,963 854 118 75% 22% 3% 1%
North West SHA 5NT MANCHESTER PCT 19,591 9,687 9,132 772 49% 47% 4% 1% 9,576 6,309 2,830 437 66% 30% 5% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,435 2,752 3,542 141 43% 55% 2% 1% 2,712 1,623 1,026 63 60% 38% 2% 2%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,661 4,301 5,063 296 45% 52% 3% 1% 4,250 2,917 1,211 121 69% 28% 3% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,875 3,689 3,974 212 47% 50% 3% 1% 3,660 2,558 994 108 70% 27% 3% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,230 4,076 4,871 283 44% 53% 3% 1% 4,031 2,953 941 137 73% 23% 3% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 30,871 15,062 14,925 884 49% 48% 3% 1% 14,893 10,334 4,052 508 69% 27% 3% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,554 6,689 8,442 423 43% 54% 3% 1% 6,626 4,480 1,896 251 68% 29% 4% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,428 6,327 6,703 398 47% 50% 3% 1% 6,266 3,933 2,146 187 63% 34% 3% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,458 10,464 10,331 663 49% 48% 3% 1% 10,387 7,360 2,630 397 71% 25% 4% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,628 5,052 6,255 321 43% 54% 3% 1% 5,009 3,135 1,684 191 63% 34% 4% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,997 15,006 15,311 681 48% 49% 2% 1% 14,881 11,314 3,144 423 76% 21% 3% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,274 5,612 6,415 247 46% 52% 2% 1% 5,570 3,513 1,907 150 63% 34% 3% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,789 4,631 5,882 276 43% 55% 3% 1% 4,586 3,014 1,398 174 66% 30% 4% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,446 8,858 9,964 625 46% 51% 3% 1% 8,771 5,434 2,997 340 62% 34% 4% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,428 2,598 3,674 156 40% 57% 2% 1% 2,573 1,762 732 79 68% 28% 3% 2%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,576 5,882 6,274 420 47% 50% 3% 1% 5,829 4,108 1,432 289 70% 25% 5% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,286 2,141 2,027 118 50% 47% 3% 1% 2,132 1,607 458 67 75% 22% 3% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,547 12,662 14,200 685 46% 52% 2% 1% 12,558 8,296 3,873 390 66% 31% 3% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,796 4,953 5,474 369 46% 51% 3% 1% 4,922 3,235 1,468 219 66% 30% 4% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,588 12,221 12,822 546 48% 50% 2% 1% 12,106 8,538 3,192 376 71% 26% 3% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,619 13,569 14,330 719 47% 50% 3% 1% 13,457 8,757 4,290 410 65% 32% 3% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,938 12,031 13,332 575 46% 51% 2% 1% 11,930 7,860 3,645 425 66% 31% 4% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 13,078 5,922 6,528 629 45% 50% 5% 1% 5,863 3,488 2,135 240 59% 36% 4% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 26,058 12,293 13,025 740 47% 50% 3% 1% 12,161 8,546 3,179 436 70% 26% 4% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,977 3,296 3,519 163 47% 50% 2% 1% 3,270 2,387 770 114 73% 24% 3% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,430 7,035 6,946 450 49% 48% 3% 1% 6,958 4,852 1,871 235 70% 27% 3% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,482 5,727 5,519 237 50% 48% 2% 1% 5,663 4,448 1,035 180 79% 18% 3% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,984 4,506 5,114 364 45% 51% 4% 1% 4,466 3,246 1,055 165 73% 24% 4% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,108 6,161 6,490 457 47% 50% 3% 1% 6,101 4,374 1,490 237 72% 24% 4% 1%
52
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to book ahead for an
Responses include all those completing a questionnaire appointment with a doctor in past 6 months
Tried to book ahead for an appointment with a doctor in the past 6 months Able to book ahead for an appointment with a doctor in the past 6 months
who were able to book ahead for an
95% confidence interval around %
95% confidence interval around %
appointment with a doctor in the
appointment with a doctor in the
past 6 months - total responses
past 6 months - total responses
who tried to book ahead for an
Tried to book ahead for an
Able to book ahead for an
% Can't remember
% Can't remember
appointment (+/-)
appointment (+/-)
Can't remember
Can't remember
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 2,060,334 987,434 1,013,552 59,347 48% 49% 3% 0% 977,937 678,043 263,623 36,272 69% 27% 4% 0%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,317 2,987 3,174 155 47% 50% 2% 1% 2,944 1,706 1,137 100 58% 39% 3% 2%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,559 4,200 5,007 352 44% 52% 4% 1% 4,143 2,861 1,128 154 69% 27% 4% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,695 4,549 5,562 583 43% 52% 5% 1% 4,492 2,595 1,608 290 58% 36% 6% 1%
West Midlands SHA 5PE DUDLEY PCT 12,103 5,400 6,429 274 45% 53% 2% 1% 5,352 3,637 1,528 187 68% 29% 3% 1%
West Midlands SHA 5PF SANDWELL PCT 12,408 5,690 6,280 438 46% 51% 4% 1% 5,623 3,615 1,790 218 64% 32% 4% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,328 7,071 7,797 460 46% 51% 3% 1% 7,007 4,043 2,687 277 58% 38% 4% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,279 3,397 4,685 198 41% 57% 2% 1% 3,362 2,108 1,153 101 63% 34% 3% 2%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,482 4,541 5,567 374 43% 53% 4% 1% 4,487 3,019 1,315 153 67% 29% 3% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,778 11,224 11,985 569 47% 50% 2% 1% 11,113 8,220 2,569 324 74% 23% 3% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,229 11,060 10,624 546 50% 48% 2% 1% 10,969 7,661 2,958 350 70% 27% 3% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,141 10,456 10,236 450 49% 48% 2% 1% 10,359 7,111 2,864 384 69% 28% 4% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,422 4,351 3,880 190 52% 46% 2% 1% 4,314 2,839 1,323 152 66% 31% 4% 1%
East of England SHA 5GC LUTON PCT 7,368 3,599 3,493 276 49% 47% 4% 1% 3,552 2,328 1,048 175 66% 30% 5% 2%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,791 5,961 7,409 421 43% 54% 3% 1% 5,920 4,100 1,585 235 69% 27% 4% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,107 8,162 7,559 386 51% 47% 2% 1% 8,093 5,628 2,161 304 70% 27% 4% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,883 11,637 9,722 524 53% 44% 2% 1% 11,551 7,292 3,883 376 63% 34% 3% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,840 11,504 9,745 591 53% 45% 3% 1% 11,422 8,417 2,558 447 74% 22% 4% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,299 2,871 3,219 209 46% 51% 3% 1% 2,852 1,844 891 117 65% 31% 4% 2%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,407 11,520 11,301 586 49% 48% 3% 1% 11,413 8,206 2,795 412 72% 24% 4% 1%
East of England SHA 5PQ NORFOLK PCT 29,074 14,422 13,962 690 50% 48% 2% 1% 14,271 10,064 3,722 485 71% 26% 3% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,811 3,947 4,631 233 45% 53% 3% 1% 3,894 2,770 1,000 124 71% 26% 3% 1%
East of England SHA 5PT SUFFOLK PCT 23,533 11,250 11,722 561 48% 50% 2% 1% 11,153 8,389 2,328 436 75% 21% 4% 1%
East of England SHA 5PV WEST ESSEX PCT 10,708 5,701 4,718 290 53% 44% 3% 1% 5,657 3,820 1,626 211 68% 29% 4% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,421 5,938 6,199 284 48% 50% 2% 1% 5,898 3,830 1,874 194 65% 32% 3% 1%
East of England SHA 5PX MID ESSEX PCT 14,354 7,044 6,994 316 49% 49% 2% 1% 6,975 4,646 2,093 235 67% 30% 3% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,592 7,338 7,803 450 47% 50% 3% 1% 7,266 5,026 2,003 236 69% 28% 3% 1%
London SHA 5A4 HAVERING PCT 9,642 4,742 4,595 305 49% 48% 3% 1% 4,700 3,486 1,019 195 74% 22% 4% 1%
London SHA 5A5 KINGSTON PCT 7,132 3,630 3,273 230 51% 46% 3% 1% 3,607 2,502 978 127 69% 27% 4% 1%
London SHA 5A7 BROMLEY PCT 12,244 6,374 5,504 367 52% 45% 3% 1% 6,308 4,452 1,617 239 71% 26% 4% 1%
London SHA 5A8 GREENWICH PCT 9,531 4,561 4,576 394 48% 48% 4% 1% 4,507 3,130 1,195 182 69% 27% 4% 1%
London SHA 5A9 BARNET PCT 12,916 6,471 5,935 511 50% 46% 4% 1% 6,399 4,292 1,787 319 67% 28% 5% 1%
London SHA 5AT HILLINGDON PCT 9,868 4,903 4,616 348 50% 47% 4% 1% 4,845 3,457 1,181 207 71% 24% 4% 1%
London SHA 5C1 ENFIELD PCT 9,313 4,662 4,268 383 50% 46% 4% 1% 4,597 3,010 1,371 216 65% 30% 5% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,293 2,900 3,086 307 46% 49% 5% 1% 2,865 2,066 675 124 72% 24% 4% 2%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,707 4,906 4,322 478 51% 45% 5% 1% 4,832 3,293 1,276 264 68% 26% 5% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,913 4,513 3,897 503 51% 44% 6% 1% 4,455 3,159 998 298 71% 22% 7% 1%
London SHA 5C5 NEWHAM PCT 11,394 5,112 5,599 683 45% 49% 6% 1% 5,049 3,137 1,581 331 62% 31% 7% 1%
London SHA 5C9 HARINGEY PCT 10,008 5,144 4,455 409 51% 45% 4% 1% 5,081 3,270 1,519 292 64% 30% 6% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,952 3,730 2,965 257 54% 43% 4% 1% 3,685 2,567 931 187 70% 25% 5% 1%
London SHA 5HX EALING PCT 13,237 6,393 6,137 707 48% 46% 5% 1% 6,321 4,121 1,857 343 65% 29% 5% 1%
53
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to book ahead for an
Responses include all those completing a questionnaire appointment with a doctor in past 6 months
Tried to book ahead for an appointment with a doctor in the past 6 months Able to book ahead for an appointment with a doctor in the past 6 months
who were able to book ahead for an
95% confidence interval around %
95% confidence interval around %
appointment with a doctor in the
appointment with a doctor in the
past 6 months - total responses
past 6 months - total responses
who tried to book ahead for an
Tried to book ahead for an
Able to book ahead for an
% Can't remember
% Can't remember
appointment (+/-)
appointment (+/-)
Can't remember
Can't remember
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 2,060,334 987,434 1,013,552 59,347 48% 49% 3% 0% 977,937 678,043 263,623 36,272 69% 27% 4% 0%
London SHA 5HY HOUNSLOW PCT 8,844 4,347 4,066 431 49% 46% 5% 1% 4,311 2,854 1,245 213 66% 29% 5% 1%
London SHA 5K5 BRENT PCT 12,867 5,992 6,216 658 47% 48% 5% 1% 5,926 3,689 1,879 358 62% 32% 6% 1%
London SHA 5K6 HARROW PCT 8,640 4,164 4,107 370 48% 48% 4% 1% 4,128 2,741 1,179 208 66% 29% 5% 1%
London SHA 5K7 CAMDEN PCT 9,252 4,922 4,004 326 53% 43% 4% 1% 4,863 3,450 1,150 263 71% 24% 5% 1%
London SHA 5K8 ISLINGTON PCT 7,789 4,097 3,356 336 53% 43% 4% 1% 4,054 2,736 1,112 206 67% 27% 5% 1%
London SHA 5K9 CROYDON PCT 13,776 7,043 6,233 500 51% 45% 4% 1% 6,969 4,966 1,690 312 71% 24% 4% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,209 3,702 3,249 258 51% 45% 4% 1% 3,651 2,679 778 194 73% 21% 5% 1%
London SHA 5LC WESTMINSTER PCT 9,355 4,887 4,125 342 52% 44% 4% 1% 4,837 3,539 1,040 257 73% 22% 5% 1%
London SHA 5LD LAMBETH PCT 13,969 6,781 6,655 533 49% 48% 4% 1% 6,708 4,433 1,934 341 66% 29% 5% 1%
London SHA 5LE SOUTHWARK PCT 11,662 5,808 5,382 472 50% 46% 4% 1% 5,739 4,043 1,404 292 70% 24% 5% 1%
London SHA 5LF LEWISHAM PCT 10,885 5,164 5,272 449 47% 48% 4% 1% 5,103 3,333 1,563 207 65% 31% 4% 1%
London SHA 5LG WANDSWORTH PCT 13,257 6,817 6,035 405 51% 46% 3% 1% 6,743 4,665 1,741 337 69% 26% 5% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,442 4,107 3,137 198 55% 42% 3% 1% 4,060 3,059 864 137 75% 21% 3% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,589 7,203 6,940 446 49% 48% 3% 1% 7,152 4,950 1,916 285 69% 27% 4% 1%
London SHA 5NA REDBRIDGE PCT 9,480 4,697 4,405 377 50% 46% 4% 1% 4,656 2,963 1,462 232 64% 31% 5% 1%
London SHA 5NC WALTHAM FOREST PCT 9,828 4,578 4,835 415 47% 49% 4% 1% 4,517 2,962 1,325 230 66% 29% 5% 1%
London SHA TAK BEXLEY CARE TRUST 8,494 4,136 4,091 267 49% 48% 3% 1% 4,090 2,672 1,268 150 65% 31% 4% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,188 4,631 5,247 310 45% 52% 3% 1% 4,585 3,016 1,385 184 66% 30% 4% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,645 5,695 5,584 366 49% 48% 3% 1% 5,657 4,076 1,343 237 72% 24% 4% 1%
South East Coast SHA 5P5 SURREY PCT 43,877 22,826 20,024 1,027 52% 46% 2% 0% 22,652 16,159 5,687 806 71% 25% 4% 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,577 15,156 15,646 775 48% 50% 2% 1% 15,014 9,995 4,512 506 67% 30% 3% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,375 6,213 6,827 335 46% 51% 3% 1% 6,164 4,149 1,804 211 67% 29% 3% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 7,021 3,164 3,706 150 45% 53% 2% 1% 3,135 2,321 722 92 74% 23% 3% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,291 12,749 12,839 704 48% 49% 3% 1% 12,627 9,108 3,056 463 72% 24% 4% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,900 13,810 14,319 770 48% 50% 3% 1% 13,668 8,963 4,302 403 66% 31% 3% 1%
South Central SHA 5CQ MILTON KEYNES PCT 9,249 4,646 4,344 258 50% 47% 3% 1% 4,610 2,742 1,687 181 59% 37% 4% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,906 4,157 3,532 218 53% 45% 3% 1% 4,121 2,905 1,066 150 70% 26% 4% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,896 4,884 4,692 320 49% 47% 3% 1% 4,845 3,364 1,304 177 69% 27% 4% 1%
South Central SHA 5QC HAMPSHIRE PCT 49,906 25,162 23,441 1,304 50% 47% 3% 0% 24,938 18,759 5,341 838 75% 21% 3% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,789 9,829 9,448 512 50% 48% 3% 1% 9,758 6,807 2,583 369 70% 26% 4% 1%
South Central SHA 5QE OXFORDSHIRE PCT 25,525 13,293 11,563 668 52% 45% 3% 1% 13,151 10,662 2,006 484 81% 15% 4% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 18,571 9,543 8,492 535 51% 46% 3% 1% 9,459 6,990 2,141 328 74% 23% 3% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 15,412 7,805 7,097 510 51% 46% 3% 1% 7,732 5,077 2,359 296 66% 31% 4% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,490 2,683 2,641 166 49% 48% 3% 1% 2,655 1,994 561 100 75% 21% 4% 2%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,569 4,593 4,737 239 48% 50% 3% 1% 4,546 3,025 1,354 167 67% 30% 4% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,443 5,462 4,714 267 52% 45% 3% 1% 5,422 3,907 1,324 191 72% 24% 4% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,504 3,816 3,492 197 51% 47% 3% 1% 3,773 3,013 613 147 80% 16% 4% 1%
54
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they tried to book ahead for an
Responses include all those completing a questionnaire appointment with a doctor in past 6 months
Tried to book ahead for an appointment with a doctor in the past 6 months Able to book ahead for an appointment with a doctor in the past 6 months
who were able to book ahead for an
95% confidence interval around %
95% confidence interval around %
appointment with a doctor in the
appointment with a doctor in the
past 6 months - total responses
past 6 months - total responses
who tried to book ahead for an
Tried to book ahead for an
Able to book ahead for an
% Can't remember
% Can't remember
appointment (+/-)
appointment (+/-)
Can't remember
Can't remember
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 2,060,334 987,434 1,013,552 59,347 48% 49% 3% 0% 977,937 678,043 263,623 36,272 69% 27% 4% 0%
South West SHA 5K3 SWINDON PCT 7,982 4,074 3,653 255 51% 46% 3% 1% 4,046 2,881 1,004 161 71% 25% 4% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,992 3,726 4,061 204 47% 51% 3% 1% 3,695 2,488 1,082 125 67% 29% 3% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,283 11,712 10,938 633 50% 47% 3% 1% 11,609 9,132 2,063 414 79% 18% 4% 1%
South West SHA 5QJ BRISTOL PCT 17,379 8,326 8,563 490 48% 49% 3% 1% 8,247 5,958 1,948 342 72% 24% 4% 1%
South West SHA 5QK WILTSHIRE PCT 17,397 8,985 8,015 397 52% 46% 2% 1% 8,913 6,519 2,074 320 73% 23% 4% 1%
South West SHA 5QL SOMERSET PCT 20,521 9,192 10,798 531 45% 53% 3% 1% 9,112 6,461 2,329 321 71% 26% 4% 1%
South West SHA 5QM DORSET PCT 15,587 7,427 7,802 358 48% 50% 2% 1% 7,361 5,749 1,379 234 78% 19% 3% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,041 6,876 6,776 388 49% 48% 3% 1% 6,799 5,369 1,214 216 79% 18% 3% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,069 9,963 10,648 459 47% 51% 2% 1% 9,843 6,965 2,554 323 71% 26% 3% 1%
South West SHA 5QQ DEVON PCT 29,602 14,311 14,550 741 48% 49% 3% 1% 14,191 10,632 3,079 481 75% 22% 3% 1%
South West SHA TAL TORBAY CARE TRUST 5,689 2,558 2,986 145 45% 52% 3% 1% 2,538 1,574 889 75 62% 35% 3% 2%
55
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting into surgery building
95% confidence interval around %
Ease of getting into building - total
who say it is easy to get into the
Total completed forms received
Total survey forms distributed
Response rate (%)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
surgery (+/-)
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,093,250 1,680,700 359,313 40,918 12,319 80% 17% 2% 1% 97% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 104,157 85,488 16,274 1,839 555 82% 16% 2% 1% 98% 0%
North West SHA N/A N/A 867,552 315,503 36% 282,497 225,775 49,073 5,825 1,823 80% 17% 2% 1% 97% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 209,246 169,894 34,139 3,925 1,288 81% 16% 2% 1% 98% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 177,172 141,482 31,030 3,568 1,093 80% 18% 2% 1% 97% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 220,189 174,967 39,495 4,418 1,308 79% 18% 2% 1% 97% 0%
East of England SHA N/A N/A 479,906 205,710 43% 228,563 180,855 41,508 4,818 1,382 79% 18% 2% 1% 97% 0%
London SHA N/A N/A 1,288,203 397,393 31% 320,655 253,910 58,572 6,404 1,769 79% 18% 2% 1% 97% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 175,484 141,788 29,174 3,422 1,100 81% 17% 2% 1% 97% 0%
South Central SHA N/A N/A 316,489 132,029 42% 164,015 132,872 27,192 3,042 907 81% 17% 2% 1% 98% 0%
South West SHA N/A N/A 413,782 192,163 46% 211,273 173,667 32,855 3,655 1,095 82% 16% 2% 1% 98% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,783 9,088 1,545 115 34 84% 14% 1% * 99% 0%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,437 7,087 1,190 126 34 84% 14% 1% * 98% 0%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,376 2,456 728 138 54 73% 22% 4% 2% 94% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,308 5,786 1,342 149 32 79% 18% 2% * 98% 0%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,115 3,376 629 93 17 82% 15% 2% * 97% 0%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 8,101 6,735 1,195 128 43 83% 15% 2% 1% 98% 0%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,152 5,095 950 77 29 83% 15% 1% * 98% 0%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,216 9,287 1,666 192 72 83% 15% 2% 1% 98% 0%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,737 4,500 1,068 128 42 78% 19% 2% 1% 97% 0%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,926 17,027 3,374 421 104 81% 16% 2% * 97% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,249 4,250 851 115 32 81% 16% 2% 1% 97% 0%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,757 10,801 1,735 158 62 85% 14% 1% * 98% 0%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,147 4,664 1,222 195 65 76% 20% 3% 1% 96% 0%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 9,044 7,348 1,488 163 44 81% 16% 2% * 98% 0%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,440 9,143 2,018 210 69 80% 18% 2% 1% 98% 0%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,321 10,155 1,835 259 73 82% 15% 2% 1% 97% 0%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,820 4,443 1,188 138 52 76% 20% 2% 1% 97% 0%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,955 8,742 1,957 207 49 80% 18% 2% * 98% 0%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,894 6,324 1,414 125 31 80% 18% 2% * 98% 0%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 6,083 5,268 711 80 23 87% 12% 1% * 98% 0%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,798 6,897 1,648 202 50 78% 19% 2% 1% 97% 0%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,335 5,571 1,521 185 57 76% 21% 3% 1% 97% 0%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,156 7,154 1,731 209 61 78% 19% 2% 1% 97% 0%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,593 16,616 3,471 382 124 81% 17% 2% 1% 98% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,494 10,784 2,425 210 74 80% 18% 2% 1% 98% 0%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 18,125 14,518 3,195 327 85 80% 18% 2% * 98% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,879 11,499 2,870 350 160 77% 19% 2% 1% 97% 0%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 11,079 8,932 1,851 225 71 81% 17% 2% 1% 97% 0%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,894 10,685 1,938 222 50 83% 15% 2% * 98% 0%
56
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting into surgery building
95% confidence interval around %
Ease of getting into building - total
who say it is easy to get into the
Total completed forms received
Total survey forms distributed
Response rate (%)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
surgery (+/-)
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,093,250 1,680,700 359,313 40,918 12,319 80% 17% 2% 1% 97% 0%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,808 15,440 2,940 327 101 82% 16% 2% 1% 98% 0%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,416 9,714 2,317 284 100 78% 19% 2% 1% 97% 0%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,192 8,003 1,794 309 85 79% 18% 3% 1% 96% 0%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,293 14,525 3,278 371 119 79% 18% 2% 1% 97% 0%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,342 6,460 1,565 228 88 77% 19% 3% 1% 96% 0%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,412 7,015 1,217 141 40 83% 14% 2% * 98% 0%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,978 15,873 3,478 475 151 79% 17% 2% 1% 97% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,527 5,082 1,258 145 41 78% 19% 2% 1% 97% 0%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,829 7,713 1,841 208 66 78% 19% 2% 1% 97% 0%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,978 6,592 1,164 158 65 83% 15% 2% 1% 97% 0%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,396 7,751 1,420 164 60 82% 15% 2% 1% 98% 0%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 31,335 25,844 4,824 499 168 82% 15% 2% 1% 98% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,809 12,396 2,995 335 82 78% 19% 2% 1% 97% 0%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,639 11,317 2,015 224 83 83% 15% 2% 1% 98% 0%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,798 17,221 3,945 464 169 79% 18% 2% 1% 97% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,828 9,679 1,880 200 70 82% 16% 2% 1% 98% 0%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,435 26,337 4,511 452 135 84% 14% 1% * 98% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 12,454 10,249 1,927 208 70 82% 15% 2% 1% 98% 0%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,941 9,109 1,580 205 47 83% 14% 2% * 98% 0%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,720 15,430 3,659 475 157 78% 19% 2% 1% 97% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,555 5,174 1,121 187 74 79% 17% 3% 1% 96% 0%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,754 10,159 2,320 214 59 80% 18% 2% * 98% 0%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,341 3,483 754 79 25 80% 17% 2% 1% 98% 0%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,944 22,763 4,566 473 143 81% 16% 2% 1% 98% 0%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,980 8,450 2,146 300 83 77% 20% 3% 1% 97% 0%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,974 20,925 4,412 495 142 81% 17% 2% 1% 98% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 29,063 23,499 4,846 503 214 81% 17% 2% 1% 98% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 26,347 21,036 4,590 572 148 80% 17% 2% 1% 97% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,273 9,938 2,799 411 124 75% 21% 3% 1% 96% 0%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,497 21,227 4,597 519 154 80% 17% 2% 1% 97% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 7,119 5,562 1,390 124 44 78% 20% 2% 1% 98% 0%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,658 12,166 2,218 210 65 83% 15% 1% * 98% 0%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,700 9,493 1,926 217 64 81% 16% 2% 1% 98% 0%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 10,123 8,103 1,760 187 73 80% 17% 2% 1% 97% 0%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,333 10,378 2,614 273 68 78% 20% 2% 1% 97% 0%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,402 5,091 1,103 166 42 80% 17% 3% 1% 97% 0%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,720 7,607 1,876 190 47 78% 19% 2% * 98% 0%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,907 7,687 2,735 373 111 70% 25% 3% 1% 96% 0%
57
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting into surgery building
95% confidence interval around %
Ease of getting into building - total
who say it is easy to get into the
Total completed forms received
Total survey forms distributed
Response rate (%)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
surgery (+/-)
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,093,250 1,680,700 359,313 40,918 12,319 80% 17% 2% 1% 97% 0%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,227 9,825 2,117 224 62 80% 17% 2% 1% 98% 0%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,649 9,843 2,443 266 96 78% 19% 2% 1% 97% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,617 12,001 3,144 347 127 77% 20% 2% 1% 97% 0%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,416 6,907 1,337 137 36 82% 16% 2% * 98% 0%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,633 8,566 1,800 195 71 81% 17% 2% 1% 97% 0%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 24,129 19,492 4,053 461 123 81% 17% 2% 1% 98% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,554 18,345 3,670 426 114 81% 16% 2% 1% 98% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,436 17,054 3,850 436 96 80% 18% 2% * 98% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,565 6,848 1,462 187 69 80% 17% 2% 1% 97% 0%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,512 5,408 1,766 266 71 72% 24% 4% 1% 96% 0%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 14,032 11,300 2,371 277 85 81% 17% 2% 1% 97% 0%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,357 12,865 3,053 339 101 79% 19% 2% 1% 97% 0%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 22,215 17,336 4,227 528 123 78% 19% 2% 1% 97% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 22,194 17,342 4,211 507 133 78% 19% 2% 1% 97% 0%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,414 4,899 1,347 121 47 76% 21% 2% 1% 97% 0%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,649 19,126 3,916 487 120 81% 17% 2% 1% 97% 0%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,487 24,268 4,630 448 141 82% 16% 2% * 98% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 8,980 7,322 1,452 161 44 82% 16% 2% * 98% 0%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,879 19,088 4,188 481 122 80% 18% 2% 1% 97% 0%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,869 8,744 1,863 198 63 80% 17% 2% 1% 98% 0%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,605 9,707 2,506 299 93 77% 20% 2% 1% 97% 0%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,525 11,197 2,826 379 122 77% 19% 3% 1% 97% 0%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,845 12,251 3,151 327 116 77% 20% 2% 1% 97% 0%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,807 7,766 1,804 178 58 79% 18% 2% 1% 98% 0%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,209 5,918 1,129 129 32 82% 16% 2% * 98% 0%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,390 9,957 2,159 217 58 80% 17% 2% * 98% 0%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,683 7,726 1,714 182 61 80% 18% 2% 1% 97% 0%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 13,173 10,268 2,544 283 77 78% 19% 2% 1% 97% 0%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 10,043 7,851 1,941 202 49 78% 19% 2% * 97% 0%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,496 7,430 1,833 184 49 78% 19% 2% 1% 98% 0%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,396 5,084 1,138 126 48 79% 18% 2% 1% 97% 0%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,922 8,146 1,545 181 50 82% 16% 2% 1% 98% 0%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 9,078 7,296 1,556 191 35 80% 17% 2% * 98% 0%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,701 8,754 2,574 298 75 75% 22% 3% 1% 97% 0%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,210 8,003 1,906 231 69 78% 19% 2% 1% 97% 0%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 7,068 5,715 1,189 118 45 81% 17% 2% 1% 98% 0%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,564 10,313 2,840 318 93 76% 21% 2% 1% 97% 0%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 9,041 6,881 1,888 231 40 76% 21% 3% * 97% 0%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 13,191 9,428 3,219 429 114 71% 24% 3% 1% 96% 0%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,795 6,471 2,040 225 59 74% 23% 3% 1% 97% 0%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,404 7,516 1,685 143 60 80% 18% 2% 1% 98% 0%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,955 6,769 1,042 118 27 85% 13% 1% * 98% 0%
58
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting into surgery building
95% confidence interval around %
Ease of getting into building - total
who say it is easy to get into the
Total completed forms received
Total survey forms distributed
Response rate (%)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
surgery (+/-)
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,093,250 1,680,700 359,313 40,918 12,319 80% 17% 2% 1% 97% 0%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 14,079 11,097 2,608 294 81 79% 19% 2% 1% 97% 0%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,391 5,895 1,325 147 24 80% 18% 2% * 98% 0%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,581 7,513 1,812 192 65 78% 19% 2% 1% 97% 0%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 14,298 11,887 2,207 156 48 83% 15% 1% * 99% 0%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,866 9,807 1,825 185 50 83% 15% 2% * 98% 0%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 11,126 9,227 1,685 173 41 83% 15% 2% * 98% 0%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,502 11,405 1,878 171 48 84% 14% 1% * 98% 0%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,553 6,364 1,036 117 37 84% 14% 2% * 98% 0%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,793 11,743 2,632 331 87 79% 18% 2% 1% 97% 0%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,653 7,132 2,197 244 79 74% 23% 3% 1% 97% 0%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 10,032 7,581 2,130 259 61 76% 21% 3% 1% 97% 0%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,655 6,965 1,492 149 48 80% 17% 2% 1% 98% 0%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,327 8,112 1,910 229 75 79% 18% 2% 1% 97% 0%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,767 9,408 2,029 233 96 80% 17% 2% 1% 97% 0%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,561 36,241 7,286 805 228 81% 16% 2% 1% 98% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 32,020 26,091 5,160 574 194 81% 16% 2% 1% 98% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,621 11,135 2,093 303 90 82% 15% 2% 1% 97% 0%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,162 5,755 1,212 151 44 80% 17% 2% 1% 97% 0%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,696 21,236 4,727 550 183 80% 18% 2% 1% 97% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 29,330 23,809 4,756 576 189 81% 16% 2% 1% 97% 0%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,374 7,656 1,547 118 53 82% 16% 1% 1% 98% 0%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 8,029 6,594 1,314 94 28 82% 16% 1% * 98% 0%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 10,072 8,012 1,774 229 57 80% 18% 2% 1% 97% 0%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,634 41,902 7,548 888 297 83% 15% 2% 1% 98% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 20,059 16,111 3,445 377 126 80% 17% 2% 1% 97% 0%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,803 21,117 4,130 435 121 82% 16% 2% * 98% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,801 15,050 3,272 401 79 80% 17% 2% * 97% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,647 11,880 3,240 411 115 76% 21% 3% 1% 97% 0%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,594 4,551 923 89 31 81% 17% 2% 1% 98% 0%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,695 8,008 1,526 114 47 83% 16% 1% * 98% 0%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,579 8,793 1,601 147 38 83% 15% 1% * 98% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,588 6,318 1,093 145 32 83% 14% 2% * 98% 0%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 8,088 6,565 1,327 156 39 81% 16% 2% * 98% 0%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 8,081 6,705 1,208 112 55 83% 15% 1% 1% 98% 0%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,671 18,924 4,074 546 128 80% 17% 2% 1% 97% 0%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,675 14,828 2,507 262 77 84% 14% 1% * 98% 0%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,666 14,632 2,653 295 86 83% 15% 2% * 98% 0%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,825 16,792 3,505 390 139 81% 17% 2% 1% 97% 0%
59
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Ease of getting into surgery building
95% confidence interval around %
Ease of getting into building - total
who say it is easy to get into the
Total completed forms received
Total survey forms distributed
Response rate (%)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
surgery (+/-)
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,093,250 1,680,700 359,313 40,918 12,319 80% 17% 2% 1% 97% 0%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,870 13,358 2,217 224 70 84% 14% 1% * 98% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,252 11,839 2,134 210 69 83% 15% 1% * 98% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,412 16,900 3,825 541 146 79% 18% 3% 1% 97% 0%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 30,109 25,350 4,249 379 132 84% 14% 1% * 98% 0%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,761 4,654 935 134 38 81% 16% 2% 1% 97% 0%
60
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Cleanliness of surgery
95% confidence interval around %
who say the surgery is clean (+/-)
Cleanliness of surgery - total
% Not at all clean
% Not very clean
Not at all clean
% Clean (total)
Not very clean
% Fairly clean
% Don’t know
% Very clean
Fairly clean
Don't know
SHA name
PCT name
Very clean
responses
PCT code
N/A N/A Results for England as a whole 2,094,377 1,458,176 584,120 23,926 3,239 24,916 70% 28% 1% * 1% 98% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 104,149 77,704 24,629 742 97 977 75% 24% 1% * 1% 98% 0%
North West SHA N/A N/A 282,589 200,887 75,163 2,889 400 3,251 71% 27% 1% * 1% 98% 0%
Yorkshire and the Humber N/A N/A 209,438 155,694 49,582 1,536 221 2,405 74% 24% 1% * 1% 98% 0%
East Midlands SHA N/A N/A 177,300 128,161 45,500 1,326 162 2,152 72% 26% 1% * 1% 98% 0%
West Midlands SHA N/A N/A 220,318 154,441 60,363 2,867 421 2,227 70% 27% 1% * 1% 97% 0%
East of England SHA N/A N/A 228,776 159,136 64,686 1,851 199 2,904 70% 28% 1% * 1% 98% 0%
London SHA N/A N/A 320,518 184,038 122,839 8,523 1,265 3,853 57% 38% 3% * 1% 96% 0%
South East Coast SHA N/A N/A 175,568 123,765 47,782 1,571 186 2,264 70% 27% 1% * 1% 98% 0%
South Central SHA N/A N/A 164,204 115,557 44,898 1,441 159 2,148 70% 27% 1% * 1% 98% 0%
South West SHA N/A N/A 211,516 158,794 48,678 1,179 130 2,736 75% 23% 1% * 1% 98% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,792 7,756 2,792 121 17 107 72% 26% 1% * 1% 98% 0%
North East SHA 5D8 NORTH TYNESIDE PCT 8,427 6,143 2,171 51 8 52 73% 26% 1% * 1% 99% 0%
North East SHA 5D9 HARTLEPOOL PCT 3,372 2,030 1,254 50 0 38 60% 37% 1% 0% 1% 97% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,312 5,572 1,646 26 1 68 76% 23% * * 1% 99% 0%
North East SHA 5J9 DARLINGTON PCT 4,105 2,802 1,226 40 6 31 68% 30% 1% * 1% 98% 0%
North East SHA 5KF GATESHEAD PCT 8,081 5,790 2,122 70 8 92 72% 26% 1% * 1% 98% 0%
North East SHA 5KG SOUTH TYNESIDE PCT 6,140 4,548 1,484 50 15 43 74% 24% 1% * 1% 98% 0%
North East SHA 5KL SUNDERLAND TEACHING PCT 11,213 8,818 2,248 41 6 100 79% 20% * * 1% 99% 0%
North East SHA 5KM MIDDLESBROUGH PCT 5,737 4,218 1,422 56 4 37 74% 25% 1% * 1% 98% 0%
North East SHA 5ND COUNTY DURHAM PCT 20,960 15,847 4,698 147 21 247 76% 22% 1% * 1% 98% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,247 4,027 1,099 53 7 62 77% 21% 1% * 1% 98% 0%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,764 10,152 2,467 38 5 101 80% 19% * * 1% 99% 0%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,143 4,218 1,806 61 12 46 69% 29% 1% * 1% 98% 0%
North West SHA 5F5 SALFORD PCT 9,056 6,302 2,558 76 14 106 70% 28% 1% * 1% 98% 0%
North West SHA 5F7 STOCKPORT PCT 11,427 7,299 3,807 173 22 127 64% 33% 2% * 1% 97% 0%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,348 9,288 2,831 106 15 108 75% 23% 1% * 1% 98% 0%
North West SHA 5HP BLACKPOOL PCT 5,821 3,892 1,792 63 4 70 67% 31% 1% * 1% 98% 0%
North West SHA 5HQ BOLTON PCT 10,974 7,668 2,998 157 24 126 70% 27% 1% * 1% 97% 0%
North West SHA 5J2 WARRINGTON PCT 7,880 5,601 2,146 46 4 83 71% 27% 1% * 1% 98% 0%
North West SHA 5J4 KNOWSLEY PCT 6,081 4,744 1,227 49 6 54 78% 20% 1% * 1% 98% 0%
North West SHA 5J5 OLDHAM PCT 8,817 5,635 2,892 155 20 115 64% 33% 2% * 1% 97% 0%
North West SHA 5JX BURY PCT 7,340 4,889 2,212 128 16 94 67% 30% 2% * 1% 97% 0%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 9,158 6,164 2,801 98 10 85 67% 31% 1% * 1% 98% 0%
North West SHA 5NE CUMBRIA TEACHING PCT 20,627 15,967 4,341 72 13 234 77% 21% * * 1% 98% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,503 10,034 3,137 103 12 217 74% 23% 1% * 2% 98% 0%
North West SHA 5NG CENTRAL LANCASHIRE PCT 18,126 13,278 4,513 143 20 172 73% 25% 1% * 1% 98% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,858 10,841 3,717 103 5 192 73% 25% 1% * 1% 98% 0%
North West SHA 5NJ SEFTON PCT 11,099 8,166 2,684 102 17 129 74% 24% 1% * 1% 98% 0%
North West SHA 5NK WIRRAL PCT 12,916 9,957 2,759 57 6 137 77% 21% * * 1% 98% 0%
61
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Cleanliness of surgery
95% confidence interval around %
who say the surgery is clean (+/-)
Cleanliness of surgery - total
% Not at all clean
% Not very clean
Not at all clean
% Clean (total)
Not very clean
% Fairly clean
% Don’t know
% Very clean
Fairly clean
Don't know
SHA name
PCT name
Very clean
responses
PCT code
N/A N/A Results for England as a whole 2,094,377 1,458,176 584,120 23,926 3,239 24,916 70% 28% 1% * 1% 98% 0%
North West SHA 5NL LIVERPOOL PCT 18,788 12,944 5,385 252 19 188 69% 29% 1% * 1% 98% 0%
North West SHA 5NM HALTON & ST HELENS PCT 12,422 8,593 3,552 125 18 133 69% 29% 1% * 1% 98% 0%
North West SHA 5NN WESTERN CHESHIRE PCT 10,190 7,564 2,426 45 11 145 74% 24% * * 1% 98% 0%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,301 13,859 4,118 87 10 227 76% 23% * * 1% 98% 0%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,337 5,779 2,340 111 20 87 69% 28% 1% * 1% 97% 0%
North West SHA 5NR TRAFFORD PCT 8,424 5,881 2,286 132 25 100 70% 27% 2% * 1% 97% 0%
North West SHA 5NT MANCHESTER PCT 19,952 12,324 6,834 443 78 275 62% 34% 2% * 1% 96% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,536 4,745 1,656 49 1 85 73% 25% 1% * 1% 98% 0%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,814 7,116 2,512 91 19 76 73% 26% 1% * 1% 98% 0%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,977 6,240 1,595 29 2 111 78% 20% * * 1% 98% 0%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,401 7,207 2,045 61 11 77 77% 22% 1% * 1% 98% 0%
Yorkshire and the Humber 5N1 LEEDS PCT 31,363 22,797 7,880 269 35 381 73% 25% 1% * 1% 98% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,831 11,263 4,207 179 28 155 71% 27% 1% * 1% 98% 0%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,640 10,383 3,062 54 9 133 76% 22% * * 1% 99% 0%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,846 15,533 5,799 208 25 282 71% 27% 1% * 1% 98% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,847 9,195 2,468 43 16 126 78% 21% * * 1% 98% 0%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 31,474 24,934 6,028 101 10 402 79% 19% * * 1% 98% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,447 9,661 2,601 39 5 141 78% 21% * * 1% 99% 0%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,931 7,850 2,861 101 10 109 72% 26% 1% * 1% 98% 0%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,753 13,589 5,636 241 39 248 69% 29% 1% * 1% 97% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,578 5,181 1,232 72 13 81 79% 19% 1% * 1% 97% 0%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,725 8,755 3,644 149 8 168 69% 29% 1% * 1% 97% 0%
East Midlands SHA 5ET BASSETLAW PCT 4,351 2,979 1,283 45 1 44 68% 29% 1% * 1% 98% 0%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,984 21,719 5,786 117 10 352 78% 21% * * 1% 98% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,985 7,665 3,061 108 12 139 70% 28% 1% * 1% 98% 0%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,994 18,885 6,624 166 18 300 73% 25% 1% * 1% 98% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 29,081 22,060 6,530 172 25 294 76% 22% 1% * 1% 98% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 26,371 18,900 6,899 160 18 394 72% 26% 1% * 1% 98% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 13,313 7,974 4,836 251 53 200 60% 36% 2% * 2% 96% 0%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 26,495 19,223 6,836 158 17 261 73% 26% 1% * 1% 98% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 7,123 5,432 1,548 54 9 80 76% 22% 1% * 1% 98% 0%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,668 10,422 3,942 163 18 122 71% 27% 1% * 1% 98% 0%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,688 8,959 2,522 51 7 149 77% 22% * * 1% 98% 0%
West Midlands SHA 5M3 WALSALL TEACHING PCT 10,139 6,944 2,966 135 21 72 68% 29% 1% * 1% 98% 0%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,347 8,486 4,456 240 26 139 64% 33% 2% * 1% 97% 0%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,412 4,377 1,879 68 6 82 68% 29% 1% * 1% 98% 0%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,734 6,388 3,054 169 19 104 66% 31% 2% * 1% 97% 0%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,938 5,663 4,512 532 113 119 52% 41% 5% 1% 1% 93% 0%
62
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Cleanliness of surgery
95% confidence interval around %
who say the surgery is clean (+/-)
Cleanliness of surgery - total
% Not at all clean
% Not very clean
Not at all clean
% Clean (total)
Not very clean
% Fairly clean
% Don’t know
% Very clean
Fairly clean
Don't know
SHA name
PCT name
Very clean
responses
PCT code
N/A N/A Results for England as a whole 2,094,377 1,458,176 584,120 23,926 3,239 24,916 70% 28% 1% * 1% 98% 0%
West Midlands SHA 5PE DUDLEY PCT 12,219 8,766 3,209 94 8 141 72% 26% 1% * 1% 98% 0%
West Midlands SHA 5PF SANDWELL PCT 12,678 8,186 4,104 232 40 116 65% 32% 2% * 1% 97% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,597 10,016 4,996 389 57 140 64% 32% 2% * 1% 96% 0%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,434 6,361 1,930 60 3 79 75% 23% 1% * 1% 98% 0%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,633 7,730 2,637 140 15 111 73% 25% 1% * 1% 97% 0%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 24,165 18,271 5,490 123 25 255 76% 23% 1% * 1% 98% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,546 17,487 4,726 118 12 203 78% 21% 1% * 1% 99% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,436 15,241 5,770 173 20 233 71% 27% 1% * 1% 98% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,563 5,711 2,622 127 20 83 67% 31% 1% * 1% 97% 0%
East of England SHA 5GC LUTON PCT 7,518 4,610 2,708 106 20 74 61% 36% 1% * 1% 97% 0%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 14,065 9,795 3,968 112 7 183 70% 28% 1% * 1% 98% 0%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,366 11,016 4,992 146 12 200 67% 31% 1% * 1% 98% 0%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 22,194 14,206 7,435 259 29 264 64% 34% 1% * 1% 98% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 22,205 14,737 6,921 220 38 289 66% 31% 1% * 1% 98% 0%
East of England SHA 5PN PETERBOROUGH PCT 6,426 4,299 1,952 64 10 102 67% 30% 1% * 2% 97% 0%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,703 17,060 6,148 142 3 351 72% 26% 1% * 1% 98% 0%
East of England SHA 5PQ NORFOLK PCT 29,522 22,139 6,818 130 17 418 75% 23% * * 1% 98% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 9,022 6,970 1,923 46 8 76 77% 21% 1% * 1% 99% 0%
East of England SHA 5PT SUFFOLK PCT 23,876 17,675 5,743 118 7 332 74% 24% * * 1% 98% 0%
East of England SHA 5PV WEST ESSEX PCT 10,869 7,226 3,402 100 8 133 66% 31% 1% * 1% 98% 0%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,631 8,854 3,504 109 13 150 70% 28% 1% * 1% 98% 0%
East of England SHA 5PX MID ESSEX PCT 14,533 10,093 4,131 138 10 160 69% 28% 1% * 1% 98% 0%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,846 10,457 5,042 160 16 171 66% 32% 1% * 1% 98% 0%
London SHA 5A4 HAVERING PCT 9,817 6,604 2,988 108 17 100 67% 30% 1% * 1% 98% 0%
London SHA 5A5 KINGSTON PCT 7,211 4,462 2,554 112 10 73 62% 35% 2% * 1% 97% 0%
London SHA 5A7 BROMLEY PCT 12,391 7,986 4,067 184 25 129 64% 33% 1% * 1% 97% 0%
London SHA 5A8 GREENWICH PCT 9,682 5,606 3,703 235 25 113 58% 38% 2% * 1% 96% 0%
London SHA 5A9 BARNET PCT 13,157 7,243 5,339 330 60 186 55% 41% 3% * 1% 96% 0%
London SHA 5AT HILLINGDON PCT 10,035 5,897 3,693 288 29 129 59% 37% 3% * 1% 96% 0%
London SHA 5C1 ENFIELD PCT 9,490 5,077 4,002 270 47 94 53% 42% 3% * 1% 96% 0%
London SHA 5C2 BARKING & DAGENHAM PCT 6,411 3,725 2,399 171 27 88 58% 37% 3% * 1% 96% 0%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,920 5,523 3,940 289 44 123 56% 40% 3% * 1% 95% 0%
London SHA 5C4 TOWER HAMLETS PCT 9,089 4,765 3,831 342 59 92 52% 42% 4% 1% 1% 95% 0%
London SHA 5C5 NEWHAM PCT 11,715 6,126 4,910 458 83 137 52% 42% 4% 1% 1% 94% 0%
London SHA 5C9 HARINGEY PCT 10,212 5,357 4,200 432 86 136 52% 41% 4% 1% 1% 94% 0%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 7,065 3,842 2,880 219 20 103 54% 41% 3% * 1% 95% 0%
London SHA 5HX EALING PCT 13,555 6,925 5,904 477 69 181 51% 44% 4% 1% 1% 95% 0%
London SHA 5HY HOUNSLOW PCT 9,024 4,994 3,674 216 21 119 55% 41% 2% * 1% 96% 0%
London SHA 5K5 BRENT PCT 13,164 6,191 6,021 687 101 163 47% 46% 5% 1% 1% 93% 0%
London SHA 5K6 HARROW PCT 8,803 4,753 3,661 242 39 109 54% 42% 3% * 1% 96% 0%
London SHA 5K7 CAMDEN PCT 9,414 5,358 3,633 231 38 154 57% 39% 2% * 2% 96% 0%
London SHA 5K8 ISLINGTON PCT 7,962 4,447 3,138 235 31 112 56% 39% 3% * 1% 95% 0%
63
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Cleanliness of surgery
95% confidence interval around %
who say the surgery is clean (+/-)
Cleanliness of surgery - total
% Not at all clean
% Not very clean
Not at all clean
% Clean (total)
Not very clean
% Fairly clean
% Don’t know
% Very clean
Fairly clean
Don't know
SHA name
PCT name
Very clean
responses
PCT code
N/A N/A Results for England as a whole 2,094,377 1,458,176 584,120 23,926 3,239 24,916 70% 28% 1% * 1% 98% 0%
London SHA 5K9 CROYDON PCT 14,071 8,580 5,028 271 28 164 61% 36% 2% * 1% 97% 0%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,388 4,337 2,775 186 20 69 59% 38% 3% * 1% 96% 0%
London SHA 5LC WESTMINSTER PCT 9,565 5,926 3,236 244 39 120 62% 34% 3% * 1% 96% 0%
London SHA 5LD LAMBETH PCT 14,238 8,576 5,100 326 42 193 60% 36% 2% * 1% 96% 0%
London SHA 5LE SOUTHWARK PCT 11,874 6,815 4,550 323 52 133 57% 38% 3% * 1% 96% 0%
London SHA 5LF LEWISHAM PCT 11,108 6,646 3,972 292 51 148 60% 36% 3% * 1% 96% 0%
London SHA 5LG WANDSWORTH PCT 13,474 8,391 4,704 196 22 161 62% 35% 1% * 1% 97% 0%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,557 5,098 2,262 87 20 90 67% 30% 1% * 1% 97% 0%
London SHA 5M7 SUTTON & MERTON PCT 14,793 9,107 5,239 269 39 139 62% 35% 2% * 1% 97% 0%
London SHA 5NA REDBRIDGE PCT 9,660 4,872 4,289 358 46 95 50% 44% 4% * 1% 95% 0%
London SHA 5NC WALTHAM FOREST PCT 10,021 5,177 4,312 343 61 129 52% 43% 3% 1% 1% 95% 0%
London SHA TAK BEXLEY CARE TRUST 8,653 5,630 2,834 104 13 73 65% 33% 1% * 1% 98% 0%
South East Coast SHA 5L3 MEDWAY PCT 10,335 6,814 3,273 129 12 107 66% 32% 1% * 1% 98% 0%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,792 7,962 3,488 139 7 196 68% 30% 1% * 2% 97% 0%
South East Coast SHA 5P5 SURREY PCT 44,512 29,774 13,597 527 73 541 67% 31% 1% * 1% 97% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 32,057 23,676 7,733 179 16 453 74% 24% 1% * 1% 98% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,620 10,031 3,314 89 13 174 74% 24% 1% * 1% 98% 0%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 7,178 5,282 1,744 55 6 90 74% 24% 1% * 1% 98% 0%
South East Coast SHA 5P9 WEST KENT PCT 26,694 18,361 7,734 254 23 322 69% 29% 1% * 1% 98% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 29,379 21,864 6,899 199 36 380 74% 23% 1% * 1% 98% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,392 6,247 2,873 144 11 117 67% 31% 2% * 1% 97% 0%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 8,022 5,880 2,006 48 4 84 73% 25% 1% * 1% 98% 0%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 10,096 6,952 2,915 84 13 132 69% 29% 1% * 1% 98% 0%
South Central SHA 5QC HAMPSHIRE PCT 50,677 37,723 12,054 240 26 635 74% 24% * * 1% 98% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 20,097 14,409 5,272 168 14 235 72% 26% 1% * 1% 98% 0%
South Central SHA 5QE OXFORDSHIRE PCT 25,825 17,971 7,119 264 23 449 70% 28% 1% * 2% 97% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,819 12,546 5,810 181 18 266 67% 31% 1% * 1% 98% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 15,679 9,518 5,658 288 45 170 61% 36% 2% * 1% 97% 0%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,597 4,311 1,193 25 6 62 77% 21% * * 1% 98% 0%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,720 6,878 2,620 64 12 147 71% 27% 1% * 2% 98% 0%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,578 8,158 2,298 30 4 88 77% 22% * * 1% 99% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,602 5,844 1,566 36 4 152 77% 21% * * 2% 97% 0%
South West SHA 5K3 SWINDON PCT 8,107 5,501 2,369 106 4 127 68% 29% 1% * 2% 97% 0%
South West SHA 5M8 NORTH SOMERSET PCT 8,093 5,870 2,070 32 6 115 73% 26% * * 1% 98% 0%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,685 16,949 6,298 165 9 264 72% 27% 1% * 1% 98% 0%
South West SHA 5QJ BRISTOL PCT 17,678 12,192 5,008 168 16 293 69% 28% 1% * 2% 97% 0%
South West SHA 5QK WILTSHIRE PCT 17,681 13,515 3,891 58 4 214 76% 22% * * 1% 98% 0%
South West SHA 5QL SOMERSET PCT 20,864 15,576 4,822 133 22 311 75% 23% 1% * 1% 98% 0%
64
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Cleanliness of surgery
95% confidence interval around %
who say the surgery is clean (+/-)
Cleanliness of surgery - total
% Not at all clean
% Not very clean
Not at all clean
% Clean (total)
Not very clean
% Fairly clean
% Don’t know
% Very clean
Fairly clean
Don't know
SHA name
PCT name
Very clean
responses
PCT code
N/A N/A Results for England as a whole 2,094,377 1,458,176 584,120 23,926 3,239 24,916 70% 28% 1% * 1% 98% 0%
South West SHA 5QM DORSET PCT 15,869 12,977 2,633 65 2 194 82% 17% * * 1% 98% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,274 10,301 3,708 102 13 150 72% 26% 1% * 1% 98% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,461 16,255 4,858 117 6 225 76% 23% 1% * 1% 98% 0%
South West SHA 5QQ DEVON PCT 30,131 24,393 5,264 84 4 386 81% 17% * * 1% 98% 0%
South West SHA TAL TORBAY CARE TRUST 5,772 4,385 1,273 20 23 71 76% 22% * * 1% 98% 0%
65
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Overheard at reception
% No, other patients can't overhear
95% confidence interval around %
who say they can be overheard at
No, other patients can't overhear
% Yes, and not happy about it
Overheard at reception - total
Yes, and not happy about it
% Yes, but don't mind
Yes, but don't mind
reception (+/-)
% Don't know
% Yes (total)
Don't know
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,084,994 1,273,876 519,174 159,512 132,432 61% 25% 8% 6% 86% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 103,704 64,625 24,866 7,210 7,003 62% 24% 7% 7% 86% 0%
North West SHA N/A N/A 281,493 169,760 74,390 19,512 17,831 60% 26% 7% 6% 87% 0%
Yorkshire and the Humber N/A N/A 208,501 126,147 51,190 16,770 14,395 61% 25% 8% 7% 85% 0%
East Midlands SHA N/A N/A 176,517 105,851 45,754 13,080 11,831 60% 26% 7% 7% 86% 0%
West Midlands SHA N/A N/A 219,192 131,144 57,385 16,898 13,765 60% 26% 8% 6% 86% 0%
East of England SHA N/A N/A 227,916 139,944 55,712 18,703 13,557 61% 24% 8% 6% 86% 0%
London SHA N/A N/A 318,611 186,517 86,973 23,442 21,679 59% 27% 7% 7% 86% 0%
South East Coast SHA N/A N/A 174,875 111,249 40,229 13,358 10,039 64% 23% 8% 6% 87% 0%
South Central SHA N/A N/A 163,598 105,275 37,414 11,326 9,583 64% 23% 7% 6% 87% 0%
South West SHA N/A N/A 210,587 133,364 45,262 19,213 12,748 63% 21% 9% 6% 85% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,735 6,774 2,245 855 862 63% 21% 8% 8% 84% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,393 5,553 1,859 474 507 66% 22% 6% 6% 88% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,366 2,153 932 108 173 64% 28% 3% 5% 92% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,284 4,449 1,853 472 509 61% 25% 6% 7% 87% 1%
North East SHA 5J9 DARLINGTON PCT 4,094 2,439 941 407 306 60% 23% 10% 7% 83% 1%
North East SHA 5KF GATESHEAD PCT 8,077 4,894 2,083 588 512 61% 26% 7% 6% 86% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 6,124 3,753 1,683 334 353 61% 27% 5% 6% 89% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 11,170 7,053 2,838 616 663 63% 25% 6% 6% 89% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,700 3,661 1,417 272 350 64% 25% 5% 6% 89% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,833 12,742 4,977 1,598 1,516 61% 24% 8% 7% 85% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,229 3,280 1,311 308 330 63% 25% 6% 6% 88% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,700 7,872 2,726 1,178 923 62% 21% 9% 7% 83% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,125 3,569 1,673 423 459 58% 27% 7% 8% 86% 1%
North West SHA 5F5 SALFORD PCT 9,024 5,569 2,374 536 545 62% 26% 6% 6% 88% 1%
North West SHA 5F7 STOCKPORT PCT 11,383 7,137 2,965 679 602 63% 26% 6% 5% 89% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,276 7,128 3,327 997 823 58% 27% 8% 7% 85% 1%
North West SHA 5HP BLACKPOOL PCT 5,802 3,465 1,828 221 289 60% 32% 4% 5% 91% 1%
North West SHA 5HQ BOLTON PCT 10,916 6,459 3,098 700 658 59% 28% 6% 6% 88% 1%
North West SHA 5J2 WARRINGTON PCT 7,888 4,835 2,326 402 325 61% 29% 5% 4% 91% 1%
North West SHA 5J4 KNOWSLEY PCT 6,038 3,580 1,678 385 395 59% 28% 6% 7% 87% 1%
North West SHA 5J5 OLDHAM PCT 8,767 5,121 2,484 577 584 58% 28% 7% 7% 87% 1%
North West SHA 5JX BURY PCT 7,321 4,227 1,975 566 553 58% 27% 8% 8% 85% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 9,124 5,368 2,875 463 417 59% 32% 5% 5% 90% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 20,538 13,239 4,190 1,790 1,319 64% 20% 9% 6% 85% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,455 8,315 3,558 763 819 62% 26% 6% 6% 88% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 18,074 11,139 4,768 1,110 1,057 62% 26% 6% 6% 88% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,813 8,621 4,117 1,009 1,066 58% 28% 7% 7% 86% 1%
North West SHA 5NJ SEFTON PCT 11,052 6,855 2,821 745 631 62% 26% 7% 6% 88% 1%
North West SHA 5NK WIRRAL PCT 12,860 7,745 3,070 1,085 959 60% 24% 8% 7% 84% 1%
66
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Overheard at reception
% No, other patients can't overhear
95% confidence interval around %
who say they can be overheard at
No, other patients can't overhear
% Yes, and not happy about it
Overheard at reception - total
Yes, and not happy about it
% Yes, but don't mind
Yes, but don't mind
reception (+/-)
% Don't know
% Yes (total)
Don't know
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,084,994 1,273,876 519,174 159,512 132,432 61% 25% 8% 6% 86% 0%
North West SHA 5NL LIVERPOOL PCT 18,707 11,338 4,973 1,175 1,221 61% 27% 6% 7% 87% 0%
North West SHA 5NM HALTON & ST HELENS PCT 12,408 7,335 3,558 741 774 59% 29% 6% 6% 88% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 10,164 6,417 2,233 909 605 63% 22% 9% 6% 85% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,236 10,742 4,520 1,742 1,231 59% 25% 10% 7% 84% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,302 4,974 2,423 448 456 60% 29% 5% 5% 89% 1%
North West SHA 5NR TRAFFORD PCT 8,393 5,181 2,114 629 469 62% 25% 7% 6% 87% 1%
North West SHA 5NT MANCHESTER PCT 19,828 11,402 5,440 1,414 1,573 58% 27% 7% 8% 85% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,514 3,991 1,843 359 321 61% 28% 6% 5% 90% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,795 5,600 2,608 878 710 57% 27% 9% 7% 84% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,940 4,677 2,082 592 588 59% 26% 7% 7% 85% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,356 5,491 2,388 840 637 59% 26% 9% 7% 84% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 31,223 19,302 7,552 2,167 2,202 62% 24% 7% 7% 86% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,747 9,547 4,109 1,160 931 61% 26% 7% 6% 87% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,570 8,069 3,424 1,079 998 59% 25% 8% 7% 85% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,726 13,615 5,255 1,384 1,472 63% 24% 6% 7% 87% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,809 6,642 3,139 1,088 940 56% 27% 9% 8% 83% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 31,347 20,054 5,888 3,250 2,155 64% 19% 10% 7% 83% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,404 7,848 3,169 823 564 63% 26% 7% 5% 89% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,931 6,497 2,878 800 756 59% 26% 7% 7% 86% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,600 11,128 5,368 1,579 1,526 57% 27% 8% 8% 84% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,540 3,687 1,488 771 594 56% 23% 12% 9% 79% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,693 7,556 2,986 1,114 1,036 60% 24% 9% 8% 83% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,306 2,592 1,156 276 282 60% 27% 6% 7% 87% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,885 16,408 6,789 2,588 2,100 59% 24% 9% 8% 83% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,921 6,705 2,838 725 654 61% 26% 7% 6% 87% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,916 16,145 6,488 1,642 1,641 62% 25% 6% 6% 87% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,949 17,301 7,649 2,277 1,721 60% 26% 8% 6% 86% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 26,268 16,332 6,693 1,564 1,679 62% 25% 6% 6% 88% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 13,211 6,922 4,364 891 1,034 52% 33% 7% 8% 85% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 26,368 15,891 6,791 2,002 1,683 60% 26% 8% 6% 86% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 7,083 4,481 1,510 674 419 63% 21% 10% 6% 85% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,609 8,719 3,537 1,206 1,149 60% 24% 8% 8% 84% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,639 7,031 2,619 1,236 753 60% 22% 11% 6% 83% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 10,079 5,777 2,960 737 605 57% 29% 7% 6% 87% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,269 7,995 3,556 901 817 60% 27% 7% 6% 87% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,390 3,457 1,870 639 423 54% 29% 10% 7% 83% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,659 5,518 2,739 792 611 57% 28% 8% 6% 85% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,836 5,078 3,962 933 863 47% 37% 9% 8% 83% 1%
67
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Overheard at reception
% No, other patients can't overhear
95% confidence interval around %
who say they can be overheard at
No, other patients can't overhear
% Yes, and not happy about it
Overheard at reception - total
Yes, and not happy about it
% Yes, but don't mind
Yes, but don't mind
reception (+/-)
% Don't know
% Yes (total)
Don't know
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,084,994 1,273,876 519,174 159,512 132,432 61% 25% 8% 6% 86% 0%
West Midlands SHA 5PE DUDLEY PCT 12,190 7,822 2,826 844 698 64% 23% 7% 6% 87% 1%
West Midlands SHA 5PF SANDWELL PCT 12,589 7,209 3,891 751 737 57% 31% 6% 6% 88% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,479 8,835 4,582 1,119 943 57% 30% 7% 6% 87% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,379 5,038 2,231 550 560 60% 27% 7% 7% 87% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,581 6,202 2,829 817 732 59% 27% 8% 7% 85% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 24,053 14,755 5,965 1,830 1,502 61% 25% 8% 6% 86% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,464 14,410 4,868 1,745 1,441 64% 22% 8% 6% 86% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,377 13,578 5,091 1,603 1,105 64% 24% 7% 5% 87% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,517 5,238 2,350 520 409 62% 28% 6% 5% 89% 1%
East of England SHA 5GC LUTON PCT 7,486 4,397 2,108 524 456 59% 28% 7% 6% 87% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,997 8,578 3,213 1,322 884 61% 23% 9% 6% 84% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,308 10,170 3,999 1,243 897 62% 25% 8% 6% 87% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 22,147 13,541 6,016 1,502 1,086 61% 27% 7% 5% 88% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 22,137 14,091 4,918 1,947 1,180 64% 22% 9% 5% 86% 0%
East of England SHA 5PN PETERBOROUGH PCT 6,375 3,772 1,606 522 474 59% 25% 8% 7% 84% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,608 14,307 4,952 2,930 1,419 61% 21% 12% 6% 82% 0%
East of England SHA 5PQ NORFOLK PCT 29,434 17,919 7,074 2,447 1,993 61% 24% 8% 7% 85% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,955 5,510 2,120 667 658 62% 24% 7% 7% 85% 1%
East of England SHA 5PT SUFFOLK PCT 23,804 15,285 5,207 1,879 1,434 64% 22% 8% 6% 86% 0%
East of England SHA 5PV WEST ESSEX PCT 10,829 6,413 2,958 828 630 59% 27% 8% 6% 87% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,578 7,629 3,307 893 750 61% 26% 7% 6% 87% 1%
East of England SHA 5PX MID ESSEX PCT 14,472 9,001 3,653 1,000 819 62% 25% 7% 6% 87% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,788 9,331 4,581 1,001 875 59% 29% 6% 6% 88% 0%
London SHA 5A4 HAVERING PCT 9,777 5,810 3,061 453 452 59% 31% 5% 5% 91% 1%
London SHA 5A5 KINGSTON PCT 7,189 4,636 1,523 638 392 64% 21% 9% 5% 86% 1%
London SHA 5A7 BROMLEY PCT 12,343 7,812 3,146 775 610 63% 25% 6% 5% 89% 1%
London SHA 5A8 GREENWICH PCT 9,628 5,577 2,652 747 652 58% 28% 8% 7% 85% 1%
London SHA 5A9 BARNET PCT 13,121 7,888 3,456 924 852 60% 26% 7% 6% 86% 1%
London SHA 5AT HILLINGDON PCT 9,980 5,824 2,706 806 644 58% 27% 8% 6% 85% 1%
London SHA 5C1 ENFIELD PCT 9,431 5,521 2,760 562 589 59% 29% 6% 6% 88% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,352 3,470 2,070 437 375 55% 33% 7% 6% 87% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,816 5,911 2,450 695 759 60% 25% 7% 8% 85% 1%
London SHA 5C4 TOWER HAMLETS PCT 9,018 4,912 2,871 552 683 54% 32% 6% 8% 86% 1%
London SHA 5C5 NEWHAM PCT 11,600 5,646 3,918 1,029 1,007 49% 34% 9% 9% 82% 1%
London SHA 5C9 HARINGEY PCT 10,132 5,634 2,915 770 813 56% 29% 8% 8% 84% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 7,017 4,592 1,655 369 400 65% 24% 5% 6% 89% 1%
London SHA 5HX EALING PCT 13,460 7,251 4,247 1,022 939 54% 32% 8% 7% 85% 1%
London SHA 5HY HOUNSLOW PCT 8,983 5,044 2,396 812 731 56% 27% 9% 8% 83% 1%
London SHA 5K5 BRENT PCT 13,102 7,249 4,099 872 882 55% 31% 7% 7% 87% 1%
London SHA 5K6 HARROW PCT 8,723 5,046 2,496 593 587 58% 29% 7% 7% 86% 1%
London SHA 5K7 CAMDEN PCT 9,381 5,656 2,452 620 652 60% 26% 7% 7% 86% 1%
London SHA 5K8 ISLINGTON PCT 7,900 4,744 1,980 525 651 60% 25% 7% 8% 85% 1%
68
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Overheard at reception
% No, other patients can't overhear
95% confidence interval around %
who say they can be overheard at
No, other patients can't overhear
% Yes, and not happy about it
Overheard at reception - total
Yes, and not happy about it
% Yes, but don't mind
Yes, but don't mind
reception (+/-)
% Don't know
% Yes (total)
Don't know
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,084,994 1,273,876 519,174 159,512 132,432 61% 25% 8% 6% 86% 0%
London SHA 5K9 CROYDON PCT 13,954 8,247 3,875 953 879 59% 28% 7% 6% 87% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,340 4,577 1,488 767 508 62% 20% 10% 7% 83% 1%
London SHA 5LC WESTMINSTER PCT 9,510 5,739 2,208 817 746 60% 23% 9% 8% 84% 1%
London SHA 5LD LAMBETH PCT 14,155 8,538 3,168 1,258 1,192 60% 22% 9% 8% 83% 1%
London SHA 5LE SOUTHWARK PCT 11,780 6,849 3,291 827 813 58% 28% 7% 7% 86% 1%
London SHA 5LF LEWISHAM PCT 11,037 6,322 2,952 813 950 57% 27% 7% 9% 84% 1%
London SHA 5LG WANDSWORTH PCT 13,425 8,365 2,988 1,140 932 62% 22% 8% 7% 85% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,539 4,793 1,536 747 463 64% 20% 10% 6% 84% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,709 9,054 3,642 1,137 876 62% 25% 8% 6% 86% 1%
London SHA 5NA REDBRIDGE PCT 9,621 5,208 3,276 605 533 54% 34% 6% 6% 88% 1%
London SHA 5NC WALTHAM FOREST PCT 9,968 5,354 3,179 736 699 54% 32% 7% 7% 86% 1%
London SHA TAK BEXLEY CARE TRUST 8,620 5,248 2,515 443 415 61% 29% 5% 5% 90% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,293 6,017 2,864 802 611 58% 28% 8% 6% 86% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,736 7,726 2,577 602 831 66% 22% 5% 7% 88% 1%
South East Coast SHA 5P5 SURREY PCT 44,360 28,612 9,168 4,141 2,439 65% 21% 9% 5% 85% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,951 20,370 7,329 2,390 1,862 64% 23% 7% 6% 87% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,563 8,836 2,996 940 791 65% 22% 7% 6% 87% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 7,141 4,632 1,594 513 402 65% 22% 7% 6% 87% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,592 16,690 6,180 2,233 1,489 63% 23% 8% 6% 86% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 29,237 18,366 7,520 1,737 1,614 63% 26% 6% 6% 89% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,359 5,633 2,631 525 569 60% 28% 6% 6% 88% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,985 4,967 1,891 608 519 62% 24% 8% 7% 86% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 10,018 6,548 2,207 659 604 65% 22% 7% 6% 87% 1%
South Central SHA 5QC HAMPSHIRE PCT 50,506 32,928 11,071 3,603 2,905 65% 22% 7% 6% 87% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 20,003 13,245 4,627 1,113 1,018 66% 23% 6% 5% 89% 0%
South Central SHA 5QE OXFORDSHIRE PCT 25,779 16,491 4,910 2,496 1,882 64% 19% 10% 7% 83% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,782 12,325 4,311 1,122 1,024 66% 23% 6% 5% 89% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 15,590 9,349 4,500 931 810 60% 29% 6% 5% 89% 0%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,575 3,788 1,267 269 251 68% 23% 5% 5% 91% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,659 5,720 2,557 765 617 59% 26% 8% 6% 86% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,541 6,798 2,371 766 606 64% 22% 7% 6% 87% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,571 4,881 1,339 860 492 64% 18% 11% 6% 82% 1%
South West SHA 5K3 SWINDON PCT 8,051 4,917 1,897 659 577 61% 24% 8% 7% 85% 1%
South West SHA 5M8 NORTH SOMERSET PCT 8,085 5,009 2,041 603 432 62% 25% 7% 5% 87% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,586 14,980 5,098 2,270 1,238 64% 22% 10% 5% 85% 0%
South West SHA 5QJ BRISTOL PCT 17,626 11,005 3,990 1,414 1,217 62% 23% 8% 7% 85% 1%
South West SHA 5QK WILTSHIRE PCT 17,612 11,125 4,073 1,395 1,018 63% 23% 8% 6% 86% 0%
South West SHA 5QL SOMERSET PCT 20,773 12,991 4,708 1,805 1,269 63% 23% 9% 6% 85% 0%
69
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Overheard at reception
% No, other patients can't overhear
95% confidence interval around %
who say they can be overheard at
No, other patients can't overhear
% Yes, and not happy about it
Overheard at reception - total
Yes, and not happy about it
% Yes, but don't mind
Yes, but don't mind
reception (+/-)
% Don't know
% Yes (total)
Don't know
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,084,994 1,273,876 519,174 159,512 132,432 61% 25% 8% 6% 86% 0%
South West SHA 5QM DORSET PCT 15,811 10,542 2,932 1,349 988 67% 19% 9% 6% 85% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,190 9,041 2,768 1,414 966 64% 20% 10% 7% 83% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,333 13,330 4,607 2,187 1,209 62% 22% 10% 6% 84% 0%
South West SHA 5QQ DEVON PCT 30,026 19,309 5,658 3,233 1,826 64% 19% 11% 6% 83% 0%
South West SHA TAL TORBAY CARE TRUST 5,725 3,716 1,222 492 295 65% 21% 9% 5% 86% 1%
70
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Helpfulness of receptionist
who say their receptionist is helpful
95% confidence interval around %
Helpfulness of receptionist - total
% Not at all helpful
% Not very helpful
Not at all helpful
% Helpful (total)
Not very helpful
% Fairly helpful
% Very helpful
Fairly helpful
Very helpful
SHA name
PCT name
responses
PCT code
(+/-)
N/A N/A Results for England as a whole 2,046,484 1,038,367 847,255 124,857 36,005 51% 41% 6% 2% 92% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 101,643 55,832 39,833 4,743 1,235 55% 39% 5% 1% 94% 0%
North West SHA N/A N/A 275,762 143,044 111,438 16,435 4,846 52% 40% 6% 2% 92% 0%
Yorkshire and the Humber N/A N/A 204,128 105,221 83,546 11,896 3,465 52% 41% 6% 2% 92% 0%
East Midlands SHA N/A N/A 173,330 86,923 72,850 10,474 3,084 50% 42% 6% 2% 92% 0%
West Midlands SHA N/A N/A 215,102 109,322 87,851 13,766 4,162 51% 41% 6% 2% 92% 0%
East of England SHA N/A N/A 223,727 112,147 94,684 13,234 3,662 50% 42% 6% 2% 92% 0%
London SHA N/A N/A 313,622 144,645 136,561 24,757 7,659 46% 44% 8% 2% 90% 0%
South East Coast SHA N/A N/A 171,590 86,783 71,373 10,439 2,994 51% 42% 6% 2% 92% 0%
South Central SHA N/A N/A 160,720 81,369 67,917 9,036 2,398 51% 42% 6% 1% 93% 0%
South West SHA N/A N/A 206,860 113,080 81,201 10,078 2,501 55% 39% 5% 1% 94% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,582 5,841 4,137 506 99 55% 39% 5% 1% 94% 0%
North East SHA 5D8 NORTH TYNESIDE PCT 8,226 4,441 3,317 379 89 54% 40% 5% 1% 94% 0%
North East SHA 5D9 HARTLEPOOL PCT 3,304 1,708 1,363 190 43 52% 41% 6% 1% 93% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,165 3,784 2,926 329 127 53% 41% 5% 2% 94% 1%
North East SHA 5J9 DARLINGTON PCT 3,999 2,025 1,702 209 64 51% 43% 5% 2% 93% 1%
North East SHA 5KF GATESHEAD PCT 7,887 4,035 3,282 440 129 51% 42% 6% 2% 93% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,996 3,266 2,307 319 104 54% 38% 5% 2% 93% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,932 6,259 4,001 525 147 57% 37% 5% 1% 94% 0%
North East SHA 5KM MIDDLESBROUGH PCT 5,577 2,915 2,271 325 66 52% 41% 6% 1% 93% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,379 11,787 7,587 774 230 58% 37% 4% 1% 95% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,146 2,999 1,930 179 37 58% 38% 3% 1% 96% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,450 6,773 5,009 568 99 54% 40% 5% 1% 95% 0%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,980 3,071 2,386 388 134 51% 40% 6% 2% 91% 1%
North West SHA 5F5 SALFORD PCT 8,823 4,683 3,448 532 159 53% 39% 6% 2% 92% 1%
North West SHA 5F7 STOCKPORT PCT 11,149 5,568 4,650 706 224 50% 42% 6% 2% 92% 0%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,044 6,315 4,884 616 229 52% 41% 5% 2% 93% 0%
North West SHA 5HP BLACKPOOL PCT 5,677 2,731 2,414 415 117 48% 43% 7% 2% 91% 1%
North West SHA 5HQ BOLTON PCT 10,733 5,592 4,413 598 129 52% 41% 6% 1% 93% 0%
North West SHA 5J2 WARRINGTON PCT 7,697 3,807 3,292 459 139 49% 43% 6% 2% 92% 1%
North West SHA 5J4 KNOWSLEY PCT 5,898 3,530 2,046 262 61 60% 35% 4% 1% 95% 1%
North West SHA 5J5 OLDHAM PCT 8,607 4,389 3,490 533 195 51% 41% 6% 2% 92% 1%
North West SHA 5JX BURY PCT 7,178 3,580 3,047 424 127 50% 42% 6% 2% 92% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,956 4,461 3,721 595 179 50% 42% 7% 2% 91% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 20,115 12,048 7,130 740 197 60% 35% 4% 1% 95% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,120 6,787 5,395 728 210 52% 41% 6% 2% 93% 0%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,716 8,668 7,598 1,112 338 49% 43% 6% 2% 92% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,506 7,297 6,003 928 278 50% 41% 6% 2% 92% 0%
North West SHA 5NJ SEFTON PCT 10,817 5,505 4,426 665 221 51% 41% 6% 2% 92% 1%
North West SHA 5NK WIRRAL PCT 12,587 7,474 4,436 553 123 59% 35% 4% 1% 95% 0%
71
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Helpfulness of receptionist
who say their receptionist is helpful
95% confidence interval around %
Helpfulness of receptionist - total
% Not at all helpful
% Not very helpful
Not at all helpful
% Helpful (total)
Not very helpful
% Fairly helpful
% Very helpful
Fairly helpful
Very helpful
SHA name
PCT name
responses
PCT code
(+/-)
N/A N/A Results for England as a whole 2,046,484 1,038,367 847,255 124,857 36,005 51% 41% 6% 2% 92% 0%
North West SHA 5NL LIVERPOOL PCT 18,310 9,980 6,985 1,054 291 55% 38% 6% 2% 93% 0%
North West SHA 5NM HALTON & ST HELENS PCT 12,131 5,785 5,176 924 247 48% 43% 8% 2% 90% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,979 5,407 3,981 482 109 54% 40% 5% 1% 94% 0%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,835 8,670 7,722 1,111 332 49% 43% 6% 2% 92% 0%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,136 3,993 3,280 668 196 49% 40% 8% 2% 89% 1%
North West SHA 5NR TRAFFORD PCT 8,218 4,360 3,266 463 129 53% 40% 6% 2% 93% 1%
North West SHA 5NT MANCHESTER PCT 19,550 9,342 8,248 1,476 483 48% 42% 8% 2% 90% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,381 3,162 2,724 392 102 50% 43% 6% 2% 92% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,589 4,990 3,804 596 200 52% 40% 6% 2% 92% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,755 3,919 3,257 464 115 51% 42% 6% 1% 93% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,128 5,099 3,416 485 127 56% 37% 5% 1% 93% 0%
Yorkshire and the Humber 5N1 LEEDS PCT 30,621 15,222 13,043 1,798 557 50% 43% 6% 2% 92% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,431 7,883 6,366 903 280 51% 41% 6% 2% 92% 0%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,312 6,455 5,768 843 247 48% 43% 6% 2% 92% 0%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,255 10,463 9,165 1,236 392 49% 43% 6% 2% 92% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,508 5,855 4,767 650 237 51% 41% 6% 2% 92% 0%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,743 17,264 11,725 1,415 339 56% 38% 5% 1% 94% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,169 6,419 4,859 698 193 53% 40% 6% 2% 93% 0%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,630 5,246 4,430 771 184 49% 42% 7% 2% 91% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,206 9,613 7,798 1,353 442 50% 41% 7% 2% 91% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,399 3,632 2,423 292 52 57% 38% 5% 1% 95% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,497 6,518 5,124 688 167 52% 41% 6% 1% 93% 0%
East Midlands SHA 5ET BASSETLAW PCT 4,223 2,092 1,766 268 97 50% 42% 6% 2% 91% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,288 14,321 11,076 1,497 395 52% 41% 5% 1% 93% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,755 4,878 4,874 788 215 45% 45% 7% 2% 91% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,442 13,520 10,117 1,410 394 53% 40% 6% 2% 93% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,400 14,496 11,832 1,621 452 51% 42% 6% 2% 93% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,831 12,876 10,912 1,566 477 50% 42% 6% 2% 92% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 12,985 5,525 5,815 1,210 435 43% 45% 9% 3% 87% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,909 12,696 11,334 1,427 452 49% 44% 6% 2% 93% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,952 4,041 2,558 272 81 58% 37% 4% 1% 95% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,390 7,278 5,871 991 250 51% 41% 7% 2% 91% 0%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,415 6,463 4,329 503 119 57% 38% 4% 1% 95% 0%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,838 5,045 3,943 635 215 51% 40% 6% 2% 91% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,035 6,324 5,335 1,048 327 49% 41% 8% 3% 89% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,235 2,801 2,742 530 161 45% 44% 9% 3% 89% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,501 4,834 3,838 636 193 51% 40% 7% 2% 91% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,669 4,301 4,697 1,202 469 40% 44% 11% 4% 84% 1%
72
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Helpfulness of receptionist
who say their receptionist is helpful
95% confidence interval around %
Helpfulness of receptionist - total
% Not at all helpful
% Not very helpful
Not at all helpful
% Helpful (total)
Not very helpful
% Fairly helpful
% Very helpful
Fairly helpful
Very helpful
SHA name
PCT name
responses
PCT code
(+/-)
N/A N/A Results for England as a whole 2,046,484 1,038,367 847,255 124,857 36,005 51% 41% 6% 2% 92% 0%
West Midlands SHA 5PE DUDLEY PCT 11,931 6,161 4,930 692 147 52% 41% 6% 1% 93% 0%
West Midlands SHA 5PF SANDWELL PCT 12,358 5,921 5,183 937 316 48% 42% 8% 3% 90% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,226 7,100 6,542 1,195 388 47% 43% 8% 3% 90% 0%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,223 4,505 3,192 403 123 55% 39% 5% 1% 94% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,389 5,391 4,110 691 197 52% 40% 7% 2% 91% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,585 12,548 9,447 1,222 369 53% 40% 5% 2% 93% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,059 12,080 8,849 917 213 55% 40% 4% 1% 95% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,950 10,420 8,767 1,348 416 50% 42% 6% 2% 92% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,348 4,111 3,517 544 176 49% 42% 7% 2% 91% 1%
East of England SHA 5GC LUTON PCT 7,359 3,536 3,131 522 170 48% 43% 7% 2% 91% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,717 7,070 5,594 847 206 52% 41% 6% 2% 92% 0%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,008 7,742 6,976 979 312 48% 44% 6% 2% 92% 0%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,717 9,563 10,058 1,637 459 44% 46% 8% 2% 90% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,684 10,699 9,403 1,280 301 49% 43% 6% 1% 93% 0%
East of England SHA 5PN PETERBOROUGH PCT 6,279 3,062 2,665 409 143 49% 42% 7% 2% 91% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,227 11,829 9,903 1,183 312 51% 43% 5% 1% 94% 0%
East of England SHA 5PQ NORFOLK PCT 28,867 15,187 11,710 1,565 405 53% 41% 5% 1% 93% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,779 4,757 3,477 431 114 54% 40% 5% 1% 94% 0%
East of England SHA 5PT SUFFOLK PCT 23,398 12,499 9,638 988 273 53% 41% 4% 1% 95% 0%
East of England SHA 5PV WEST ESSEX PCT 10,614 5,044 4,606 746 218 48% 43% 7% 2% 91% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,345 6,389 5,020 698 237 52% 41% 6% 2% 92% 0%
East of England SHA 5PX MID ESSEX PCT 14,235 7,000 6,149 887 200 49% 43% 6% 1% 92% 0%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,497 7,772 6,352 1,062 311 50% 41% 7% 2% 91% 0%
London SHA 5A4 HAVERING PCT 9,566 4,946 3,896 545 180 52% 41% 6% 2% 92% 1%
London SHA 5A5 KINGSTON PCT 7,106 3,335 3,141 529 100 47% 44% 7% 1% 91% 1%
London SHA 5A7 BROMLEY PCT 12,150 6,059 5,163 735 193 50% 42% 6% 2% 92% 0%
London SHA 5A8 GREENWICH PCT 9,448 4,878 3,818 584 169 52% 40% 6% 2% 92% 1%
London SHA 5A9 BARNET PCT 12,911 5,645 5,818 1,110 339 44% 45% 9% 3% 89% 1%
London SHA 5AT HILLINGDON PCT 9,843 4,510 4,268 815 250 46% 43% 8% 3% 89% 1%
London SHA 5C1 ENFIELD PCT 9,260 4,068 4,197 765 230 44% 45% 8% 2% 89% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,234 3,271 2,390 457 116 52% 38% 7% 2% 91% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,678 4,903 3,901 667 206 51% 40% 7% 2% 91% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,872 3,466 4,239 898 269 39% 48% 10% 3% 87% 1%
London SHA 5C5 NEWHAM PCT 11,504 4,886 5,130 1,088 399 42% 45% 9% 3% 87% 1%
London SHA 5C9 HARINGEY PCT 9,989 4,306 4,363 972 348 43% 44% 10% 3% 87% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,921 3,241 2,997 518 165 47% 43% 7% 2% 90% 1%
London SHA 5HX EALING PCT 13,264 5,552 5,921 1,337 453 42% 45% 10% 3% 87% 1%
London SHA 5HY HOUNSLOW PCT 8,815 3,848 3,930 781 257 44% 45% 9% 3% 88% 1%
London SHA 5K5 BRENT PCT 12,898 5,662 5,621 1,212 403 44% 44% 9% 3% 87% 1%
London SHA 5K6 HARROW PCT 8,603 3,723 3,928 733 220 43% 46% 9% 3% 89% 1%
London SHA 5K7 CAMDEN PCT 9,188 3,725 4,458 765 239 41% 49% 8% 3% 89% 1%
London SHA 5K8 ISLINGTON PCT 7,762 3,578 3,405 606 174 46% 44% 8% 2% 90% 1%
73
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Helpfulness of receptionist
who say their receptionist is helpful
95% confidence interval around %
Helpfulness of receptionist - total
% Not at all helpful
% Not very helpful
Not at all helpful
% Helpful (total)
Not very helpful
% Fairly helpful
% Very helpful
Fairly helpful
Very helpful
SHA name
PCT name
responses
PCT code
(+/-)
N/A N/A Results for England as a whole 2,046,484 1,038,367 847,255 124,857 36,005 51% 41% 6% 2% 92% 0%
London SHA 5K9 CROYDON PCT 13,722 6,893 5,663 908 258 50% 41% 7% 2% 92% 0%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,231 3,668 2,894 523 146 51% 40% 7% 2% 91% 1%
London SHA 5LC WESTMINSTER PCT 9,389 4,338 4,099 712 241 46% 44% 8% 3% 90% 1%
London SHA 5LD LAMBETH PCT 13,997 6,924 5,875 923 274 49% 42% 7% 2% 91% 0%
London SHA 5LE SOUTHWARK PCT 11,644 5,698 4,844 864 239 49% 42% 7% 2% 91% 1%
London SHA 5LF LEWISHAM PCT 10,885 5,331 4,571 794 188 49% 42% 7% 2% 91% 1%
London SHA 5LG WANDSWORTH PCT 13,220 5,995 5,963 972 290 45% 45% 7% 2% 90% 0%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,382 3,360 3,328 539 154 46% 45% 7% 2% 91% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,460 6,467 6,598 1,067 328 45% 46% 7% 2% 90% 0%
London SHA 5NA REDBRIDGE PCT 9,469 4,065 4,176 924 304 43% 44% 10% 3% 87% 1%
London SHA 5NC WALTHAM FOREST PCT 9,773 4,371 4,298 805 299 45% 44% 8% 3% 89% 1%
London SHA TAK BEXLEY CARE TRUST 8,440 3,932 3,669 609 230 47% 43% 7% 3% 90% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,082 4,774 4,393 720 195 47% 44% 7% 2% 91% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,544 5,848 4,822 675 198 51% 42% 6% 2% 92% 0%
South East Coast SHA 5P5 SURREY PCT 43,516 20,604 18,974 3,042 896 47% 44% 7% 2% 91% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,333 15,889 13,106 1,844 494 51% 42% 6% 2% 93% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,327 7,349 5,149 650 178 55% 39% 5% 1% 94% 0%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,978 4,107 2,459 323 90 59% 35% 5% 1% 94% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,144 13,067 11,005 1,613 459 50% 42% 6% 2% 92% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,666 15,145 11,465 1,573 484 53% 40% 5% 2% 93% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,203 4,184 4,189 657 172 45% 46% 7% 2% 91% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,868 3,926 3,361 446 134 50% 43% 6% 2% 93% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,850 4,965 4,172 569 143 50% 42% 6% 1% 93% 0%
South Central SHA 5QC HAMPSHIRE PCT 49,568 25,815 20,628 2,512 614 52% 42% 5% 1% 94% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,612 9,849 8,370 1,084 309 50% 43% 6% 2% 93% 0%
South Central SHA 5QE OXFORDSHIRE PCT 25,347 13,698 10,140 1,211 298 54% 40% 5% 1% 94% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,465 8,834 8,200 1,127 304 48% 44% 6% 2% 92% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 15,346 6,807 6,938 1,233 369 44% 45% 8% 2% 90% 0%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,460 3,291 1,919 197 54 60% 35% 4% 1% 95% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,509 4,255 4,389 684 181 45% 46% 7% 2% 91% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,346 5,522 4,095 589 140 53% 40% 6% 1% 93% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,412 4,319 2,792 262 40 58% 38% 4% 1% 96% 0%
South West SHA 5K3 SWINDON PCT 7,903 3,837 3,438 509 120 49% 43% 6% 2% 92% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,901 4,005 3,416 378 102 51% 43% 5% 1% 94% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,178 12,535 9,332 1,083 228 54% 40% 5% 1% 94% 0%
South West SHA 5QJ BRISTOL PCT 17,345 8,456 7,514 1,093 283 49% 43% 6% 2% 92% 0%
South West SHA 5QK WILTSHIRE PCT 17,299 9,272 6,903 871 252 54% 40% 5% 1% 94% 0%
South West SHA 5QL SOMERSET PCT 20,423 11,162 8,122 906 234 55% 40% 4% 1% 94% 0%
74
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Helpfulness of receptionist
who say their receptionist is helpful
95% confidence interval around %
Helpfulness of receptionist - total
% Not at all helpful
% Not very helpful
Not at all helpful
% Helpful (total)
Not very helpful
% Fairly helpful
% Very helpful
Fairly helpful
Very helpful
SHA name
PCT name
responses
PCT code
(+/-)
N/A N/A Results for England as a whole 2,046,484 1,038,367 847,255 124,857 36,005 51% 41% 6% 2% 92% 0%
South West SHA 5QM DORSET PCT 15,541 9,236 5,465 670 170 59% 35% 4% 1% 95% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,928 7,545 5,412 810 161 54% 39% 6% 1% 93% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,947 12,325 7,625 793 204 59% 36% 4% 1% 95% 0%
South West SHA 5QQ DEVON PCT 29,473 17,401 10,567 1,172 333 59% 36% 4% 1% 95% 0%
South West SHA TAL TORBAY CARE TRUST 5,655 3,210 2,132 256 56 57% 38% 5% 1% 94% 1%
75
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Waiting time at surgery
I don't normally have appointments
appointments at a particular time
Waiting time at surgery - total
% I am normally seen at my
I am normally seen at my
% More than 30 minutes
% I don't normally have
% Less than 5 minutes
More than 30 minutes
Less than 5 minutes
% 16 to 30 minutes
% Can't remember
at a particular time
% 5 to 15 minutes
appointment time
appointment time
16 to 30 minutes
Can't remember
5 to 15 minutes
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,046,632 51,545 189,678 201,354 1,042,297 379,777 114,701 67,280 3% 9% 10% 51% 19% 6% 3%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 102,125 2,263 12,000 11,791 54,495 15,225 3,180 3,172 2% 12% 12% 53% 15% 3% 3%
North West SHA N/A N/A 276,808 8,113 27,111 27,318 140,796 50,181 14,468 8,821 3% 10% 10% 51% 18% 5% 3%
Yorkshire and the Humber N/A N/A 204,522 6,033 21,061 22,491 106,294 33,077 8,720 6,847 3% 10% 11% 52% 16% 4% 3%
East Midlands SHA N/A N/A 173,246 4,540 16,489 18,326 90,544 29,351 7,570 6,425 3% 10% 11% 52% 17% 4% 4%
West Midlands SHA N/A N/A 215,155 5,408 20,665 20,404 107,856 40,552 13,554 6,715 3% 10% 9% 50% 19% 6% 3%
East of England SHA N/A N/A 223,548 4,936 18,628 21,763 115,789 42,660 12,155 7,618 2% 8% 10% 52% 19% 5% 3%
London SHA N/A N/A 312,354 9,183 29,242 24,315 141,004 68,382 30,292 9,936 3% 9% 8% 45% 22% 10% 3%
South East Coast SHA N/A N/A 171,599 3,598 14,295 17,252 90,098 32,172 8,483 5,700 2% 8% 10% 53% 19% 5% 3%
South Central SHA N/A N/A 160,607 2,932 12,416 16,225 84,264 31,229 8,311 5,230 2% 8% 10% 52% 19% 5% 3%
South West SHA N/A N/A 206,668 4,539 17,771 21,470 111,157 36,948 7,967 6,816 2% 9% 10% 54% 18% 4% 3%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,559 189 1,172 1,265 5,672 1,605 355 299 2% 11% 12% 54% 15% 3% 3%
North East SHA 5D8 NORTH TYNESIDE PCT 8,277 90 774 919 4,616 1,431 243 204 1% 9% 11% 56% 17% 3% 2%
North East SHA 5D9 HARTLEPOOL PCT 3,294 161 370 339 1,810 411 88 117 5% 11% 10% 55% 12% 3% 4%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,189 234 1,012 877 3,828 866 172 201 3% 14% 12% 53% 12% 2% 3%
North East SHA 5J9 DARLINGTON PCT 4,017 88 395 442 2,006 706 251 129 2% 10% 11% 50% 18% 6% 3%
North East SHA 5KF GATESHEAD PCT 7,926 160 903 768 4,103 1,453 313 226 2% 11% 10% 52% 18% 4% 3%
North East SHA 5KG SOUTH TYNESIDE PCT 6,055 105 803 691 3,228 874 183 172 2% 13% 11% 53% 14% 3% 3%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,965 269 1,456 1,205 5,633 1,630 402 369 2% 13% 11% 51% 15% 4% 3%
North East SHA 5KM MIDDLESBROUGH PCT 5,627 129 638 603 2,971 936 165 184 2% 11% 11% 53% 17% 3% 3%
North East SHA 5ND COUNTY DURHAM PCT 20,541 469 2,496 2,525 10,956 2,787 622 685 2% 12% 12% 53% 14% 3% 3%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,144 92 544 594 2,825 787 130 172 2% 11% 12% 55% 15% 3% 3%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,531 278 1,436 1,563 6,847 1,739 254 414 2% 11% 12% 55% 14% 2% 3%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,990 235 606 583 2,939 1,088 376 163 4% 10% 10% 49% 18% 6% 3%
North West SHA 5F5 SALFORD PCT 8,899 198 1,003 838 4,438 1,584 495 343 2% 11% 9% 50% 18% 6% 4%
North West SHA 5F7 STOCKPORT PCT 11,232 401 1,008 1,132 5,853 2,012 543 284 4% 9% 10% 52% 18% 5% 3%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,133 460 1,423 1,341 6,197 1,890 453 369 4% 12% 11% 51% 16% 4% 3%
North West SHA 5HP BLACKPOOL PCT 5,682 95 633 651 3,132 860 141 169 2% 11% 11% 55% 15% 2% 3%
North West SHA 5HQ BOLTON PCT 10,734 400 1,255 1,221 5,381 1,627 534 316 4% 12% 11% 50% 15% 5% 3%
North West SHA 5J2 WARRINGTON PCT 7,761 144 568 715 4,295 1,515 313 211 2% 7% 9% 55% 20% 4% 3%
North West SHA 5J4 KNOWSLEY PCT 5,935 289 674 501 2,757 1,125 413 175 5% 11% 8% 46% 19% 7% 3%
North West SHA 5J5 OLDHAM PCT 8,641 168 1,040 906 4,529 1,294 399 303 2% 12% 10% 52% 15% 5% 4%
North West SHA 5JX BURY PCT 7,229 180 699 721 3,558 1,403 385 284 2% 10% 10% 49% 19% 5% 4%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,962 424 741 715 4,424 1,831 563 264 5% 8% 8% 49% 20% 6% 3%
North West SHA 5NE CUMBRIA TEACHING PCT 20,125 664 1,958 2,170 10,518 3,244 863 709 3% 10% 11% 52% 16% 4% 4%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,222 295 1,230 1,316 7,164 2,319 416 482 2% 9% 10% 54% 18% 3% 4%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,867 482 1,829 1,964 9,174 3,040 818 560 3% 10% 11% 51% 17% 5% 3%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,568 360 1,438 1,483 7,339 2,594 840 515 2% 10% 10% 50% 18% 6% 4%
North West SHA 5NJ SEFTON PCT 10,884 242 1,111 1,123 5,793 1,839 477 299 2% 10% 10% 53% 17% 4% 3%
North West SHA 5NK WIRRAL PCT 12,624 325 1,294 1,431 6,727 2,032 462 352 3% 10% 11% 53% 16% 4% 3%
76
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Waiting time at surgery
I don't normally have appointments
appointments at a particular time
Waiting time at surgery - total
% I am normally seen at my
I am normally seen at my
% More than 30 minutes
% I don't normally have
% Less than 5 minutes
More than 30 minutes
Less than 5 minutes
% 16 to 30 minutes
% Can't remember
at a particular time
% 5 to 15 minutes
appointment time
appointment time
16 to 30 minutes
Can't remember
5 to 15 minutes
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,046,632 51,545 189,678 201,354 1,042,297 379,777 114,701 67,280 3% 9% 10% 51% 19% 6% 3%
North West SHA 5NL LIVERPOOL PCT 18,353 792 1,856 1,466 8,777 3,733 1,160 571 4% 10% 8% 48% 20% 6% 3%
North West SHA 5NM HALTON & ST HELENS PCT 12,203 297 976 961 5,845 2,777 927 420 2% 8% 8% 48% 23% 8% 3%
North West SHA 5NN WESTERN CHESHIRE PCT 9,976 140 798 1,003 5,353 1,924 460 299 1% 8% 10% 54% 19% 5% 3%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,897 346 1,348 1,711 9,444 3,565 855 628 2% 8% 10% 53% 20% 5% 4%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,161 232 853 861 3,897 1,518 564 235 3% 10% 11% 48% 19% 7% 3%
North West SHA 5NR TRAFFORD PCT 8,258 160 837 911 4,213 1,475 415 247 2% 10% 11% 51% 18% 5% 3%
North West SHA 5NT MANCHESTER PCT 19,471 786 1,933 1,593 9,051 3,890 1,594 624 4% 10% 8% 46% 20% 8% 3%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,356 128 597 552 3,270 1,154 433 222 2% 9% 9% 51% 18% 7% 3%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,582 433 1,176 1,007 4,872 1,422 335 337 5% 12% 11% 51% 15% 3% 4%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,785 129 711 864 4,164 1,345 298 274 2% 9% 11% 53% 17% 4% 4%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,207 448 1,011 939 4,551 1,541 426 291 5% 11% 10% 49% 17% 5% 3%
Yorkshire and the Humber 5N1 LEEDS PCT 30,582 802 3,390 3,778 16,045 4,482 1,118 967 3% 11% 12% 52% 15% 4% 3%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,515 504 1,634 1,720 8,035 2,440 717 466 3% 11% 11% 52% 16% 5% 3%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,366 214 1,589 1,726 7,269 1,752 339 477 2% 12% 13% 54% 13% 3% 4%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,280 613 1,712 1,819 10,636 4,377 1,359 763 3% 8% 9% 50% 21% 6% 4%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,562 287 1,239 1,241 5,871 1,970 517 438 2% 11% 11% 51% 17% 4% 4%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,754 919 3,057 3,759 16,360 4,566 1,038 1,056 3% 10% 12% 53% 15% 3% 3%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,194 311 1,189 1,392 6,524 1,926 441 411 3% 10% 11% 54% 16% 4% 3%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,703 270 1,148 1,076 5,586 1,798 460 363 3% 11% 10% 52% 17% 4% 3%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,234 542 1,894 1,935 10,093 3,245 967 557 3% 10% 10% 52% 17% 5% 3%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,402 431 715 682 3,020 1,058 271 224 7% 11% 11% 47% 17% 4% 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,429 301 1,255 1,200 6,109 2,426 658 481 2% 10% 10% 49% 20% 5% 4%
East Midlands SHA 5ET BASSETLAW PCT 4,247 107 407 370 2,294 698 183 188 3% 10% 9% 54% 16% 4% 4%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,358 644 2,377 2,863 14,678 4,574 1,091 1,133 2% 9% 10% 54% 17% 4% 4%
East Midlands SHA 5N7 DERBY CITY PCT 10,729 222 1,022 1,017 5,766 1,848 482 372 2% 10% 9% 54% 17% 4% 3%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,472 594 2,236 2,424 13,337 4,790 1,212 879 2% 9% 10% 52% 19% 5% 3%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,427 852 2,996 3,278 15,043 4,272 953 1,033 3% 11% 12% 53% 15% 3% 4%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,699 902 2,436 2,962 13,327 4,218 967 887 4% 9% 12% 52% 16% 4% 3%
East Midlands SHA 5PC LEICESTER CITY PCT 12,985 261 1,463 1,187 6,112 2,413 1,053 495 2% 11% 9% 47% 19% 8% 4%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,901 658 2,298 3,026 13,880 4,112 970 958 3% 9% 12% 54% 16% 4% 4%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,991 85 722 786 3,723 1,139 321 215 1% 10% 11% 53% 16% 5% 3%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,356 306 1,327 1,437 7,130 2,805 957 393 2% 9% 10% 50% 20% 7% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,417 395 939 1,096 5,831 2,119 628 410 3% 8% 10% 51% 19% 6% 4%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,902 150 1,090 973 5,130 1,692 567 299 2% 11% 10% 52% 17% 6% 3%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,993 476 1,208 1,082 6,060 2,672 1,084 411 4% 9% 8% 47% 21% 8% 3%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,264 181 531 542 3,236 1,219 352 203 3% 8% 9% 52% 19% 6% 3%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,495 197 1,088 861 4,287 1,950 784 330 2% 11% 9% 45% 21% 8% 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,551 366 1,127 595 3,947 2,515 1,676 325 3% 11% 6% 37% 24% 16% 3%
77
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Waiting time at surgery
I don't normally have appointments
appointments at a particular time
Waiting time at surgery - total
% I am normally seen at my
I am normally seen at my
% More than 30 minutes
% I don't normally have
% Less than 5 minutes
More than 30 minutes
Less than 5 minutes
% 16 to 30 minutes
% Can't remember
at a particular time
% 5 to 15 minutes
appointment time
appointment time
16 to 30 minutes
Can't remember
5 to 15 minutes
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,046,632 51,545 189,678 201,354 1,042,297 379,777 114,701 67,280 3% 9% 10% 51% 19% 6% 3%
West Midlands SHA 5PE DUDLEY PCT 11,955 480 1,217 1,101 5,961 2,125 663 409 4% 10% 9% 50% 18% 6% 3%
West Midlands SHA 5PF SANDWELL PCT 12,371 251 1,199 911 5,889 2,686 1,087 348 2% 10% 7% 48% 22% 9% 3%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,189 355 1,573 1,322 7,459 2,948 1,122 410 2% 10% 9% 49% 19% 7% 3%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,269 297 871 895 4,274 1,325 279 327 4% 11% 11% 52% 16% 3% 4%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,413 261 1,292 1,067 5,065 1,808 563 356 3% 12% 10% 49% 17% 5% 3%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,575 531 2,284 2,615 12,456 3,920 1,042 728 2% 10% 11% 53% 17% 4% 3%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,044 453 1,774 2,061 11,856 4,196 1,033 670 2% 8% 9% 54% 19% 5% 3%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,987 466 1,847 2,343 11,228 3,538 908 658 2% 9% 11% 53% 17% 4% 3%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,383 157 579 718 4,325 1,895 486 223 2% 7% 9% 52% 23% 6% 3%
East of England SHA 5GC LUTON PCT 7,315 115 621 564 3,412 1,610 738 256 2% 8% 8% 47% 22% 10% 3%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,758 373 1,519 1,690 6,956 2,158 578 484 3% 11% 12% 51% 16% 4% 4%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,026 476 1,363 1,508 8,560 2,930 747 443 3% 9% 9% 53% 18% 5% 3%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,729 432 1,765 2,264 11,045 4,141 1,331 753 2% 8% 10% 51% 19% 6% 3%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,734 337 1,681 2,040 11,355 4,656 1,029 637 2% 8% 9% 52% 21% 5% 3%
East of England SHA 5PN PETERBOROUGH PCT 6,224 174 605 597 3,084 1,176 359 230 3% 10% 10% 50% 19% 6% 4%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,187 513 1,889 2,444 12,154 4,258 1,098 829 2% 8% 11% 52% 18% 5% 4%
East of England SHA 5PQ NORFOLK PCT 28,816 540 2,250 2,840 15,604 5,242 1,250 1,089 2% 8% 10% 54% 18% 4% 4%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,756 144 800 881 4,340 1,710 584 297 2% 9% 10% 50% 20% 7% 3%
East of England SHA 5PT SUFFOLK PCT 23,386 454 2,045 2,335 12,705 3,961 1,008 878 2% 9% 10% 54% 17% 4% 4%
East of England SHA 5PV WEST ESSEX PCT 10,591 281 686 741 5,350 2,461 757 314 3% 6% 7% 51% 23% 7% 3%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,301 520 1,074 1,161 6,100 2,262 823 361 4% 9% 9% 50% 18% 7% 3%
East of England SHA 5PX MID ESSEX PCT 14,242 228 1,025 1,241 7,411 3,023 804 509 2% 7% 9% 52% 21% 6% 4%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,482 349 1,304 1,457 7,715 3,072 1,049 536 2% 8% 9% 50% 20% 7% 3%
London SHA 5A4 HAVERING PCT 9,585 210 882 862 4,563 1,841 863 364 2% 9% 9% 48% 19% 9% 4%
London SHA 5A5 KINGSTON PCT 7,070 116 585 737 3,805 1,327 312 187 2% 8% 10% 54% 19% 4% 3%
London SHA 5A7 BROMLEY PCT 12,094 380 897 951 5,981 2,634 907 345 3% 7% 8% 49% 22% 7% 3%
London SHA 5A8 GREENWICH PCT 9,462 200 988 764 4,503 1,966 752 289 2% 10% 8% 48% 21% 8% 3%
London SHA 5A9 BARNET PCT 12,867 466 1,124 955 5,861 2,749 1,276 436 4% 9% 7% 46% 21% 10% 3%
London SHA 5AT HILLINGDON PCT 9,844 190 1,058 985 5,049 1,787 468 307 2% 11% 10% 51% 18% 5% 3%
London SHA 5C1 ENFIELD PCT 9,223 201 880 603 3,941 2,239 1,041 318 2% 10% 7% 43% 24% 11% 3%
London SHA 5C2 BARKING & DAGENHAM PCT 6,254 117 769 546 2,536 1,269 786 232 2% 12% 9% 41% 20% 13% 4%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,613 233 979 730 4,143 2,192 1,018 318 2% 10% 8% 43% 23% 11% 3%
London SHA 5C4 TOWER HAMLETS PCT 8,816 154 939 821 3,960 1,788 881 273 2% 11% 9% 45% 20% 10% 3%
London SHA 5C5 NEWHAM PCT 11,383 360 1,250 664 4,308 2,738 1,672 390 3% 11% 6% 38% 24% 15% 3%
London SHA 5C9 HARINGEY PCT 9,978 272 1,104 649 4,035 2,258 1,286 373 3% 11% 7% 40% 23% 13% 4%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,844 222 676 580 3,087 1,487 592 201 3% 10% 8% 45% 22% 9% 3%
London SHA 5HX EALING PCT 13,175 327 1,111 843 5,522 3,211 1,735 427 2% 8% 6% 42% 24% 13% 3%
London SHA 5HY HOUNSLOW PCT 8,777 239 798 627 3,803 2,084 923 302 3% 9% 7% 43% 24% 11% 3%
London SHA 5K5 BRENT PCT 12,804 518 1,168 691 4,893 3,207 1,923 402 4% 9% 5% 38% 25% 15% 3%
London SHA 5K6 HARROW PCT 8,538 175 601 564 3,764 2,187 1,018 230 2% 7% 7% 44% 26% 12% 3%
London SHA 5K7 CAMDEN PCT 9,148 479 853 679 4,009 1,991 773 364 5% 9% 7% 44% 22% 8% 4%
London SHA 5K8 ISLINGTON PCT 7,752 252 739 631 3,423 1,717 703 287 3% 10% 8% 44% 22% 9% 4%
78
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Waiting time at surgery
I don't normally have appointments
appointments at a particular time
Waiting time at surgery - total
% I am normally seen at my
I am normally seen at my
% More than 30 minutes
% I don't normally have
% Less than 5 minutes
More than 30 minutes
Less than 5 minutes
% 16 to 30 minutes
% Can't remember
at a particular time
% 5 to 15 minutes
appointment time
appointment time
16 to 30 minutes
Can't remember
5 to 15 minutes
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,046,632 51,545 189,678 201,354 1,042,297 379,777 114,701 67,280 3% 9% 10% 51% 19% 6% 3%
London SHA 5K9 CROYDON PCT 13,682 381 1,107 992 6,269 3,067 1,475 390 3% 8% 7% 46% 22% 11% 3%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,198 374 831 707 3,293 1,331 476 186 5% 12% 10% 46% 18% 7% 3%
London SHA 5LC WESTMINSTER PCT 9,326 418 908 802 3,972 1,941 979 306 4% 10% 9% 43% 21% 10% 3%
London SHA 5LD LAMBETH PCT 13,879 747 1,339 1,159 6,159 2,889 1,171 414 5% 10% 8% 44% 21% 8% 3%
London SHA 5LE SOUTHWARK PCT 11,584 437 1,148 786 5,025 2,610 1,174 404 4% 10% 7% 43% 23% 10% 3%
London SHA 5LF LEWISHAM PCT 10,825 254 1,142 884 5,078 2,229 875 362 2% 11% 8% 47% 21% 8% 3%
London SHA 5LG WANDSWORTH PCT 13,137 424 1,267 1,261 6,631 2,475 711 368 3% 10% 10% 50% 19% 5% 3%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,399 138 628 771 3,840 1,470 340 212 2% 8% 10% 52% 20% 5% 3%
London SHA 5M7 SUTTON & MERTON PCT 14,435 225 1,175 1,131 7,060 3,239 1,206 400 2% 8% 8% 49% 22% 8% 3%
London SHA 5NA REDBRIDGE PCT 9,455 171 766 699 4,330 2,235 991 263 2% 8% 7% 46% 24% 10% 3%
London SHA 5NC WALTHAM FOREST PCT 9,769 243 875 581 4,119 2,379 1,251 322 2% 9% 6% 42% 24% 13% 3%
London SHA TAK BEXLEY CARE TRUST 8,439 258 654 663 4,041 1,842 717 264 3% 8% 8% 48% 22% 8% 3%
South East Coast SHA 5L3 MEDWAY PCT 10,132 144 796 914 4,823 2,202 860 393 1% 8% 9% 48% 22% 8% 4%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,517 268 1,005 1,055 5,997 2,190 625 378 2% 9% 9% 52% 19% 5% 3%
South East Coast SHA 5P5 SURREY PCT 43,541 917 3,494 4,718 23,919 7,668 1,558 1,266 2% 8% 11% 55% 18% 4% 3%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,315 610 2,221 2,991 16,994 5,978 1,351 1,169 2% 7% 10% 54% 19% 4% 4%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,309 235 1,171 1,346 6,941 2,502 693 421 2% 9% 10% 52% 19% 5% 3%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,980 155 821 794 3,383 1,216 410 201 2% 12% 11% 48% 17% 6% 3%
South East Coast SHA 5P9 WEST KENT PCT 26,080 633 2,020 2,517 13,324 5,235 1,460 892 2% 8% 10% 51% 20% 6% 3%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,726 637 2,768 2,916 14,717 5,181 1,527 980 2% 10% 10% 51% 18% 5% 3%
South Central SHA 5CQ MILTON KEYNES PCT 9,195 125 758 966 4,938 1,704 400 304 1% 8% 11% 54% 19% 4% 3%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,794 184 650 691 3,782 1,613 587 287 2% 8% 9% 49% 21% 8% 4%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,830 246 744 853 4,754 2,045 775 414 3% 8% 9% 48% 21% 8% 4%
South Central SHA 5QC HAMPSHIRE PCT 49,601 1,002 3,848 5,103 26,309 9,435 2,280 1,624 2% 8% 10% 53% 19% 5% 3%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,660 321 1,378 2,010 10,631 3,829 904 588 2% 7% 10% 54% 19% 5% 3%
South Central SHA 5QE OXFORDSHIRE PCT 25,323 459 1,879 2,545 13,372 5,052 1,163 853 2% 7% 10% 53% 20% 5% 3%
South Central SHA 5QF BERKSHIRE WEST PCT 18,419 305 1,424 2,077 9,900 3,447 715 551 2% 8% 11% 54% 19% 4% 3%
South Central SHA 5QG BERKSHIRE EAST PCT 15,320 220 1,334 1,506 7,718 2,939 1,182 421 1% 9% 10% 50% 19% 8% 3%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,466 69 401 476 2,862 1,165 304 189 1% 7% 9% 52% 21% 6% 3%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,506 254 659 818 5,128 1,971 325 350 3% 7% 9% 54% 21% 3% 4%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,347 193 1,099 1,126 5,524 1,720 359 326 2% 11% 11% 53% 17% 3% 3%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,461 175 609 792 4,029 1,272 307 277 2% 8% 11% 54% 17% 4% 4%
South West SHA 5K3 SWINDON PCT 7,928 111 677 746 4,196 1,534 375 289 1% 9% 9% 53% 19% 5% 4%
South West SHA 5M8 NORTH SOMERSET PCT 7,906 105 417 482 3,972 2,030 618 282 1% 5% 6% 50% 26% 8% 4%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,199 366 1,933 2,585 12,550 4,143 936 687 2% 8% 11% 54% 18% 4% 3%
South West SHA 5QJ BRISTOL PCT 17,243 792 1,383 1,682 8,639 3,363 844 540 5% 8% 10% 50% 20% 5% 3%
South West SHA 5QK WILTSHIRE PCT 17,256 313 1,483 1,914 9,386 2,980 574 605 2% 9% 11% 54% 17% 3% 4%
South West SHA 5QL SOMERSET PCT 20,375 412 1,831 2,260 11,242 3,267 645 718 2% 9% 11% 55% 16% 3% 4%
79
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Waiting time at surgery
I don't normally have appointments
appointments at a particular time
Waiting time at surgery - total
% I am normally seen at my
I am normally seen at my
% More than 30 minutes
% I don't normally have
% Less than 5 minutes
More than 30 minutes
Less than 5 minutes
% 16 to 30 minutes
% Can't remember
at a particular time
% 5 to 15 minutes
appointment time
appointment time
16 to 30 minutes
Can't remember
5 to 15 minutes
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,046,632 51,545 189,678 201,354 1,042,297 379,777 114,701 67,280 3% 9% 10% 51% 19% 6% 3%
South West SHA 5QM DORSET PCT 15,505 356 1,245 1,656 8,263 2,813 621 552 2% 8% 11% 53% 18% 4% 4%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,938 303 1,339 1,606 7,594 2,217 382 498 2% 10% 12% 54% 16% 3% 4%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,909 381 1,831 2,018 11,295 3,800 906 680 2% 9% 10% 54% 18% 4% 3%
South West SHA 5QQ DEVON PCT 29,464 702 2,702 3,227 16,250 4,863 868 851 2% 9% 11% 55% 17% 3% 3%
South West SHA TAL TORBAY CARE TRUST 5,630 77 562 558 3,087 975 208 163 1% 10% 10% 55% 17% 4% 3%
80
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Impression of waiting time at surgery
% I don't normally have to wait too
I don't normally have to wait too
% I have to wait a bit too long
Impression of waiting time at
% I have to wait far too long
% No opinion/ doesn't apply
I have to wait a bit too long
I have to wait far too long
No opinion/ doesn't apply
surgery - total responses
SHA name
PCT name
PCT code
long
long
N/A N/A Results for England as a whole 2,067,078 1,316,175 471,095 141,319 138,489 64% 23% 7% 7%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 102,697 70,665 20,140 4,950 6,941 69% 20% 5% 7%
North West SHA N/A N/A 278,949 180,689 61,273 17,913 19,074 65% 22% 6% 7%
Yorkshire and the Humber N/A N/A 206,347 135,728 44,016 12,725 13,878 66% 21% 6% 7%
East Midlands SHA N/A N/A 174,914 114,235 38,094 10,823 11,762 65% 22% 6% 7%
West Midlands SHA N/A N/A 217,298 137,575 49,082 16,509 14,132 63% 23% 8% 7%
East of England SHA N/A N/A 225,733 144,250 51,374 14,919 15,191 64% 23% 7% 7%
London SHA N/A N/A 316,513 178,369 85,597 31,672 20,875 56% 27% 10% 7%
South East Coast SHA N/A N/A 173,484 112,557 38,697 10,742 11,489 65% 22% 6% 7%
South Central SHA N/A N/A 162,330 102,715 38,371 10,334 10,909 63% 24% 6% 7%
South West SHA N/A N/A 208,813 139,392 44,451 10,733 14,237 67% 21% 5% 7%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,660 7,159 2,244 551 707 67% 21% 5% 7%
North East SHA 5D8 NORTH TYNESIDE PCT 8,316 5,626 1,738 411 541 68% 21% 5% 7%
North East SHA 5D9 HARTLEPOOL PCT 3,320 2,320 588 168 243 70% 18% 5% 7%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,203 5,091 1,320 291 501 71% 18% 4% 7%
North East SHA 5J9 DARLINGTON PCT 4,049 2,627 901 251 270 65% 22% 6% 7%
North East SHA 5KF GATESHEAD PCT 8,013 5,199 1,830 467 516 65% 23% 6% 6%
North East SHA 5KG SOUTH TYNESIDE PCT 6,068 4,247 1,139 284 399 70% 19% 5% 7%
North East SHA 5KL SUNDERLAND TEACHING PCT 11,020 7,583 2,113 589 736 69% 19% 5% 7%
North East SHA 5KM MIDDLESBROUGH PCT 5,651 3,746 1,181 327 397 66% 21% 6% 7%
North East SHA 5ND COUNTY DURHAM PCT 20,614 14,491 3,804 944 1,375 70% 18% 5% 7%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,182 3,576 1,006 227 373 69% 19% 4% 7%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,601 9,000 2,277 440 884 71% 18% 3% 7%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,051 3,740 1,377 507 428 62% 23% 8% 7%
North West SHA 5F5 SALFORD PCT 8,944 5,756 1,930 542 716 64% 22% 6% 8%
North West SHA 5F7 STOCKPORT PCT 11,307 7,346 2,557 749 656 65% 23% 7% 6%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,184 8,488 2,207 663 827 70% 18% 5% 7%
North West SHA 5HP BLACKPOOL PCT 5,726 3,997 1,068 287 375 70% 19% 5% 7%
North West SHA 5HQ BOLTON PCT 10,815 7,135 2,256 692 731 66% 21% 6% 7%
North West SHA 5J2 WARRINGTON PCT 7,842 5,041 1,900 462 438 64% 24% 6% 6%
North West SHA 5J4 KNOWSLEY PCT 5,955 3,927 1,293 401 334 66% 22% 7% 6%
North West SHA 5J5 OLDHAM PCT 8,695 5,807 1,748 547 593 67% 20% 6% 7%
North West SHA 5JX BURY PCT 7,269 4,631 1,620 487 531 64% 22% 7% 7%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 9,025 5,406 2,328 734 557 60% 26% 8% 6%
North West SHA 5NE CUMBRIA TEACHING PCT 20,303 13,815 3,943 1,019 1,526 68% 19% 5% 8%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,289 9,029 2,679 655 926 68% 20% 5% 7%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,956 12,077 3,655 1,058 1,167 67% 20% 6% 6%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,714 9,443 3,157 1,073 1,040 64% 21% 7% 7%
North West SHA 5NJ SEFTON PCT 10,942 7,479 2,138 551 775 68% 20% 5% 7%
North West SHA 5NK WIRRAL PCT 12,736 8,753 2,574 626 784 69% 20% 5% 6%
81
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Impression of waiting time at surgery
% I don't normally have to wait too
I don't normally have to wait too
% I have to wait a bit too long
Impression of waiting time at
% I have to wait far too long
% No opinion/ doesn't apply
I have to wait a bit too long
I have to wait far too long
No opinion/ doesn't apply
surgery - total responses
SHA name
PCT name
PCT code
long
long
N/A N/A Results for England as a whole 2,067,078 1,316,175 471,095 141,319 138,489 64% 23% 7% 7%
North West SHA 5NL LIVERPOOL PCT 18,513 11,510 4,420 1,208 1,375 62% 24% 7% 7%
North West SHA 5NM HALTON & ST HELENS PCT 12,277 7,481 2,923 999 874 61% 24% 8% 7%
North West SHA 5NN WESTERN CHESHIRE PCT 10,075 6,501 2,332 566 676 65% 23% 6% 7%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,068 11,391 4,378 1,066 1,233 63% 24% 6% 7%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,251 5,017 1,922 745 566 61% 23% 9% 7%
North West SHA 5NR TRAFFORD PCT 8,323 5,512 1,824 507 481 66% 22% 6% 6%
North West SHA 5NT MANCHESTER PCT 19,688 11,409 5,044 1,770 1,466 58% 26% 9% 7%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,424 4,288 1,290 448 398 67% 20% 7% 6%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,685 6,741 1,875 465 604 70% 19% 5% 6%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,843 5,041 1,791 482 529 64% 23% 6% 7%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,252 6,129 1,935 573 616 66% 21% 6% 7%
Yorkshire and the Humber 5N1 LEEDS PCT 30,941 20,428 6,638 1,803 2,071 66% 21% 6% 7%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,607 10,116 3,410 1,050 1,032 65% 22% 7% 7%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,414 9,165 2,723 664 862 68% 20% 5% 6%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,528 12,780 5,373 1,883 1,492 59% 25% 9% 7%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,650 7,751 2,438 685 777 67% 21% 6% 7%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 31,052 21,509 5,881 1,541 2,122 69% 19% 5% 7%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,260 8,466 2,363 608 822 69% 19% 5% 7%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,802 7,140 2,295 632 734 66% 21% 6% 7%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,420 11,737 4,812 1,565 1,305 60% 25% 8% 7%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,470 4,437 1,191 325 516 69% 18% 5% 8%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,596 7,817 3,040 901 838 62% 24% 7% 7%
East Midlands SHA 5ET BASSETLAW PCT 4,286 2,960 824 218 285 69% 19% 5% 7%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,605 18,246 5,912 1,550 1,898 66% 21% 6% 7%
East Midlands SHA 5N7 DERBY CITY PCT 10,843 6,996 2,439 696 711 65% 22% 6% 7%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,677 16,843 5,607 1,611 1,616 66% 22% 6% 6%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,624 19,588 5,520 1,490 2,026 68% 19% 5% 7%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 26,059 17,167 5,736 1,501 1,655 66% 22% 6% 6%
East Midlands SHA 5PC LEICESTER CITY PCT 13,127 7,459 3,336 1,332 999 57% 25% 10% 8%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 26,097 17,159 5,679 1,525 1,735 66% 22% 6% 7%
West Midlands SHA 5CN HEREFORDSHIRE PCT 7,021 4,839 1,318 403 461 69% 19% 6% 7%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,509 9,059 3,411 1,153 886 62% 24% 8% 6%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,515 7,395 2,497 742 881 64% 22% 6% 8%
West Midlands SHA 5M3 WALSALL TEACHING PCT 10,001 6,485 2,115 750 652 65% 21% 7% 7%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,146 7,901 3,134 1,231 881 60% 24% 9% 7%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,329 3,845 1,573 483 428 61% 25% 8% 7%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,597 5,780 2,186 944 686 60% 23% 10% 7%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,765 5,052 3,282 1,732 700 47% 30% 16% 6%
82
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Impression of waiting time at surgery
% I don't normally have to wait too
I don't normally have to wait too
% I have to wait a bit too long
Impression of waiting time at
% I have to wait far too long
% No opinion/ doesn't apply
I have to wait a bit too long
I have to wait far too long
No opinion/ doesn't apply
surgery - total responses
SHA name
PCT name
PCT code
long
long
N/A N/A Results for England as a whole 2,067,078 1,316,175 471,095 141,319 138,489 64% 23% 7% 7%
West Midlands SHA 5PE DUDLEY PCT 12,046 7,885 2,550 802 810 65% 21% 7% 7%
West Midlands SHA 5PF SANDWELL PCT 12,526 7,291 3,195 1,270 769 58% 26% 10% 6%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,367 9,565 3,556 1,350 897 62% 23% 9% 6%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,280 5,603 1,651 427 599 68% 20% 5% 7%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,479 6,856 2,141 710 772 65% 20% 7% 7%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,821 16,041 4,857 1,376 1,547 67% 20% 6% 6%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,333 14,717 5,014 1,211 1,391 66% 22% 5% 6%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,130 14,088 4,506 1,257 1,279 67% 21% 6% 6%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,435 5,173 2,097 670 495 61% 25% 8% 6%
East of England SHA 5GC LUTON PCT 7,421 4,089 2,022 788 522 55% 27% 11% 7%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,832 9,611 2,537 729 955 69% 18% 5% 7%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,149 10,336 3,791 995 1,026 64% 23% 6% 6%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,939 13,777 5,173 1,582 1,408 63% 24% 7% 6%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,942 13,640 5,541 1,449 1,313 62% 25% 7% 6%
East of England SHA 5PN PETERBOROUGH PCT 6,307 3,911 1,425 509 462 62% 23% 8% 7%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,430 15,257 5,240 1,323 1,610 65% 22% 6% 7%
East of England SHA 5PQ NORFOLK PCT 29,127 18,867 6,389 1,725 2,147 65% 22% 6% 7%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,834 5,810 1,827 512 685 66% 21% 6% 8%
East of England SHA 5PT SUFFOLK PCT 23,597 15,855 4,927 1,274 1,540 67% 21% 5% 7%
East of England SHA 5PV WEST ESSEX PCT 10,726 6,432 2,743 883 668 60% 26% 8% 6%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,406 7,920 2,746 841 899 64% 22% 7% 7%
East of England SHA 5PX MID ESSEX PCT 14,378 8,944 3,484 999 951 62% 24% 7% 7%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,644 9,800 3,528 1,310 1,006 63% 23% 8% 6%
London SHA 5A4 HAVERING PCT 9,681 5,919 2,232 877 652 61% 23% 9% 7%
London SHA 5A5 KINGSTON PCT 7,149 4,558 1,713 456 422 64% 24% 6% 6%
London SHA 5A7 BROMLEY PCT 12,272 7,440 3,069 1,017 746 61% 25% 8% 6%
London SHA 5A8 GREENWICH PCT 9,578 5,688 2,457 873 560 59% 26% 9% 6%
London SHA 5A9 BARNET PCT 13,020 7,503 3,368 1,258 891 58% 26% 10% 7%
London SHA 5AT HILLINGDON PCT 9,908 6,278 2,288 680 663 63% 23% 7% 7%
London SHA 5C1 ENFIELD PCT 9,347 5,000 2,670 1,023 654 53% 29% 11% 7%
London SHA 5C2 BARKING & DAGENHAM PCT 6,320 3,537 1,566 741 476 56% 25% 12% 8%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,773 5,435 2,729 1,022 587 56% 28% 10% 6%
London SHA 5C4 TOWER HAMLETS PCT 8,925 4,743 2,583 1,051 549 53% 29% 12% 6%
London SHA 5C5 NEWHAM PCT 11,559 5,539 3,563 1,620 836 48% 31% 14% 7%
London SHA 5C9 HARINGEY PCT 10,104 5,320 2,832 1,250 702 53% 28% 12% 7%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,958 4,048 1,841 640 429 58% 26% 9% 6%
London SHA 5HX EALING PCT 13,382 6,673 4,033 1,746 930 50% 30% 13% 7%
London SHA 5HY HOUNSLOW PCT 8,909 4,703 2,609 957 640 53% 29% 11% 7%
London SHA 5K5 BRENT PCT 13,015 6,158 4,046 1,831 980 47% 31% 14% 8%
London SHA 5K6 HARROW PCT 8,689 4,383 2,646 1,071 589 50% 30% 12% 7%
London SHA 5K7 CAMDEN PCT 9,279 5,299 2,461 839 680 57% 27% 9% 7%
London SHA 5K8 ISLINGTON PCT 7,830 4,452 2,113 721 544 57% 27% 9% 7%
83
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Impression of waiting time at surgery
% I don't normally have to wait too
I don't normally have to wait too
% I have to wait a bit too long
Impression of waiting time at
% I have to wait far too long
% No opinion/ doesn't apply
I have to wait a bit too long
I have to wait far too long
No opinion/ doesn't apply
surgery - total responses
SHA name
PCT name
PCT code
long
long
N/A N/A Results for England as a whole 2,067,078 1,316,175 471,095 141,319 138,489 64% 23% 7% 7%
London SHA 5K9 CROYDON PCT 13,887 7,623 3,829 1,546 889 55% 28% 11% 6%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,276 4,738 1,644 465 429 65% 23% 6% 6%
London SHA 5LC WESTMINSTER PCT 9,442 5,333 2,472 926 712 56% 26% 10% 8%
London SHA 5LD LAMBETH PCT 14,114 8,151 3,815 1,213 935 58% 27% 9% 7%
London SHA 5LE SOUTHWARK PCT 11,769 6,347 3,403 1,219 800 54% 29% 10% 7%
London SHA 5LF LEWISHAM PCT 10,983 6,472 2,804 972 735 59% 26% 9% 7%
London SHA 5LG WANDSWORTH PCT 13,330 8,342 3,365 874 748 63% 25% 7% 6%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,472 4,794 1,800 423 454 64% 24% 6% 6%
London SHA 5M7 SUTTON & MERTON PCT 14,614 8,536 3,938 1,261 879 58% 27% 9% 6%
London SHA 5NA REDBRIDGE PCT 9,539 5,262 2,578 1,110 589 55% 27% 12% 6%
London SHA 5NC WALTHAM FOREST PCT 9,873 5,177 2,914 1,143 639 52% 30% 12% 6%
London SHA TAK BEXLEY CARE TRUST 8,516 4,919 2,215 847 535 58% 26% 10% 6%
South East Coast SHA 5L3 MEDWAY PCT 10,209 5,958 2,488 1,004 759 58% 24% 10% 7%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,660 7,502 2,659 759 740 64% 23% 7% 6%
South East Coast SHA 5P5 SURREY PCT 44,075 28,949 10,075 2,317 2,733 66% 23% 5% 6%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,648 20,339 7,188 1,899 2,221 64% 23% 6% 7%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,452 8,993 2,766 774 919 67% 21% 6% 7%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 7,052 4,905 1,276 424 448 70% 18% 6% 6%
South East Coast SHA 5P9 WEST KENT PCT 26,353 16,573 6,168 1,826 1,786 63% 23% 7% 7%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 29,035 19,338 6,076 1,738 1,883 67% 21% 6% 6%
South Central SHA 5CQ MILTON KEYNES PCT 9,252 5,671 2,235 681 666 61% 24% 7% 7%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,906 4,862 1,918 535 590 61% 24% 7% 7%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,957 5,853 2,497 788 818 59% 25% 8% 8%
South Central SHA 5QC HAMPSHIRE PCT 50,117 32,568 11,211 2,859 3,479 65% 22% 6% 7%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,805 12,808 4,690 1,147 1,160 65% 24% 6% 6%
South Central SHA 5QE OXFORDSHIRE PCT 25,639 16,165 6,187 1,520 1,768 63% 24% 6% 7%
South Central SHA 5QF BERKSHIRE WEST PCT 18,620 11,844 4,420 1,149 1,207 64% 24% 6% 6%
South Central SHA 5QG BERKSHIRE EAST PCT 15,526 9,372 3,943 1,333 878 60% 25% 9% 6%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,507 3,573 1,270 322 342 65% 23% 6% 6%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,590 6,046 2,355 553 636 63% 25% 6% 7%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,488 7,153 2,147 496 692 68% 20% 5% 7%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,527 4,956 1,689 348 534 66% 22% 5% 7%
South West SHA 5K3 SWINDON PCT 8,004 4,913 1,924 580 587 61% 24% 7% 7%
South West SHA 5M8 NORTH SOMERSET PCT 7,992 4,642 2,070 737 543 58% 26% 9% 7%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,362 15,368 5,247 1,247 1,501 66% 22% 5% 6%
South West SHA 5QJ BRISTOL PCT 17,429 10,767 4,381 1,108 1,173 62% 25% 6% 7%
South West SHA 5QK WILTSHIRE PCT 17,484 11,587 3,731 875 1,292 66% 21% 5% 7%
South West SHA 5QL SOMERSET PCT 20,595 14,174 4,006 970 1,444 69% 19% 5% 7%
84
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Impression of waiting time at surgery
% I don't normally have to wait too
I don't normally have to wait too
% I have to wait a bit too long
Impression of waiting time at
% I have to wait far too long
% No opinion/ doesn't apply
I have to wait a bit too long
I have to wait far too long
No opinion/ doesn't apply
surgery - total responses
SHA name
PCT name
PCT code
long
long
N/A N/A Results for England as a whole 2,067,078 1,316,175 471,095 141,319 138,489 64% 23% 7% 7%
South West SHA 5QM DORSET PCT 15,670 10,825 3,035 728 1,083 69% 19% 5% 7%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,068 9,709 2,813 538 1,008 69% 20% 4% 7%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,175 14,542 4,130 1,095 1,407 69% 20% 5% 7%
South West SHA 5QQ DEVON PCT 29,738 20,726 5,831 1,219 1,961 70% 20% 4% 7%
South West SHA TAL TORBAY CARE TRUST 5,692 3,985 1,092 240 375 70% 19% 4% 7%
85
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Have a preferred doctor
who say there is a doctor they prefer
% There is usually only one doctor
There is usually only one doctor in
95% confidence interval around %
Total completed forms received
Have a preferred doctor - total
Total survey forms distributed
Response rate (%)
in my surgery
my surgery
to see (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,638 1,260,691 771,355 39,592 61% 37% 2% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 103,238 62,602 39,298 1,338 61% 38% 1% 0%
North West SHA N/A N/A 867,552 315,503 36% 279,535 167,726 104,755 7,054 60% 37% 3% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 207,211 118,098 85,023 4,091 57% 41% 2% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 175,543 105,144 67,918 2,481 60% 39% 1% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 217,573 132,153 79,318 6,102 61% 36% 3% 0%
East of England SHA N/A N/A 479,906 205,710 43% 226,536 141,944 80,967 3,625 63% 36% 2% 0%
London SHA N/A N/A 1,288,203 397,393 31% 315,573 181,900 124,736 8,936 58% 40% 3% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 173,933 110,935 59,537 3,460 64% 34% 2% 0%
South Central SHA N/A N/A 316,489 132,029 42% 162,780 105,522 56,196 1,063 65% 35% 1% 0%
South West SHA N/A N/A 413,782 192,163 46% 209,716 134,668 73,607 1,441 64% 35% 1% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,669 6,388 4,236 46 60% 40% * 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,383 5,034 3,331 18 60% 40% * 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,347 1,998 1,319 30 60% 39% 1% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,252 4,971 2,121 160 69% 29% 2% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,081 2,710 1,360 11 66% 33% * 1%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 8,033 4,617 3,264 153 57% 41% 2% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,072 3,614 2,210 248 60% 36% 4% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,067 6,866 3,966 235 62% 36% 2% 1%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,680 3,569 2,094 17 63% 37% * 1%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,772 12,078 8,466 228 58% 41% 1% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,217 3,309 1,837 71 63% 35% 1% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,665 7,449 5,095 120 59% 40% 1% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,046 3,740 2,073 233 62% 34% 4% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 8,938 5,088 3,522 328 57% 39% 4% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,327 6,562 4,392 374 58% 39% 3% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,216 7,374 4,455 386 60% 36% 3% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,757 3,382 2,217 158 59% 39% 3% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,849 6,583 3,999 266 61% 37% 2% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,834 4,603 3,149 81 59% 40% 1% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 5,993 3,371 2,491 131 56% 42% 2% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,702 5,323 3,127 253 61% 36% 3% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,282 4,659 2,455 168 64% 34% 2% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,041 5,587 3,294 159 62% 36% 2% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,414 12,401 7,628 385 61% 37% 2% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,372 8,096 5,033 242 61% 38% 2% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 17,973 10,454 6,470 1,050 58% 36% 6% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,751 9,082 5,160 509 62% 35% 3% 1%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 11,001 6,867 3,885 248 62% 35% 2% 1%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,785 7,933 4,705 148 62% 37% 1% 1%
86
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Have a preferred doctor
who say there is a doctor they prefer
% There is usually only one doctor
There is usually only one doctor in
95% confidence interval around %
Total completed forms received
Have a preferred doctor - total
Total survey forms distributed
Response rate (%)
in my surgery
my surgery
to see (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,638 1,260,691 771,355 39,592 61% 37% 2% 0%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,486 9,881 8,023 582 53% 43% 3% 1%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,305 7,624 4,327 353 62% 35% 3% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,119 6,200 3,891 28 61% 38% * 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,118 11,259 6,811 48 62% 38% * 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,274 5,163 2,991 120 62% 36% 1% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,343 5,258 2,873 212 63% 34% 3% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,609 11,235 7,784 590 57% 40% 3% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,452 4,007 2,379 66 62% 37% 1% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,734 5,493 3,974 268 56% 41% 3% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,892 4,617 3,052 224 58% 39% 3% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,321 5,040 3,830 451 54% 41% 5% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 31,007 16,513 14,082 412 53% 45% 1% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,648 8,996 6,167 485 57% 39% 3% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,516 7,472 5,942 103 55% 44% 1% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,619 11,199 10,097 323 52% 47% 1% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,679 6,993 4,564 122 60% 39% 1% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,206 19,166 11,886 154 61% 38% * 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 12,348 7,729 4,424 196 63% 36% 2% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,799 6,077 4,022 700 56% 37% 6% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,487 10,774 8,488 224 55% 44% 1% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,504 4,023 2,118 363 62% 33% 6% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,588 6,971 5,187 430 55% 41% 3% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,312 2,629 1,628 55 61% 38% 1% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,760 16,313 11,243 204 59% 41% 1% 1%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,834 6,232 4,491 111 58% 41% 1% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,748 15,297 10,155 296 59% 39% 1% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 28,787 18,020 10,486 281 63% 36% 1% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 26,163 16,055 9,762 345 61% 37% 1% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,093 7,431 5,097 565 57% 39% 4% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,258 16,197 9,867 194 62% 38% 1% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 7,058 4,615 2,418 25 65% 34% * 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,514 8,474 5,708 332 58% 39% 2% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,629 7,336 4,250 43 63% 37% * 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 9,960 5,798 3,609 553 58% 36% 6% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,179 8,302 4,612 266 63% 35% 2% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,340 3,990 2,259 91 63% 36% 1% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,522 5,204 3,514 804 55% 37% 8% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,645 6,122 4,110 413 58% 39% 4% 1%
87
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Have a preferred doctor
who say there is a doctor they prefer
% There is usually only one doctor
There is usually only one doctor in
95% confidence interval around %
Total completed forms received
Have a preferred doctor - total
Total survey forms distributed
Response rate (%)
in my surgery
my surgery
to see (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,638 1,260,691 771,355 39,592 61% 37% 2% 0%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,103 7,504 4,191 407 62% 35% 3% 1%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,447 6,890 5,072 484 55% 41% 4% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,360 9,433 5,183 745 61% 34% 5% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,344 4,864 3,236 244 58% 39% 3% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,478 5,609 4,313 556 54% 41% 5% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 23,920 15,236 7,991 693 64% 33% 3% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,349 14,564 7,693 92 65% 34% * 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,255 12,952 7,996 307 61% 38% 1% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,472 5,260 3,164 48 62% 37% 1% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,396 4,584 2,618 194 62% 35% 3% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 13,875 8,015 4,904 957 58% 35% 7% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,266 10,346 5,639 281 64% 35% 2% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 22,003 13,486 8,395 122 61% 38% 1% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 22,079 14,170 7,680 229 64% 35% 1% 1%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,307 3,704 2,434 169 59% 39% 3% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,512 14,193 9,194 125 60% 39% 1% 1%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,220 18,593 10,521 106 64% 36% * 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 8,893 6,210 2,591 92 70% 29% 1% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,666 15,560 7,986 120 66% 34% 1% 1%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,753 6,738 3,920 95 63% 36% 1% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,457 8,109 4,254 94 65% 34% 1% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,455 9,074 5,084 298 63% 35% 2% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,655 9,162 5,749 744 59% 37% 5% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,658 5,384 3,318 956 56% 34% 10% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,174 4,250 2,817 106 59% 39% 1% 1%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,324 7,867 4,118 339 64% 33% 3% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,553 5,030 4,191 332 53% 44% 3% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 13,006 8,001 4,513 492 62% 35% 4% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 9,904 6,038 3,660 206 61% 37% 2% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,348 5,745 3,259 344 61% 35% 4% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,283 3,217 2,662 404 51% 42% 6% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,722 5,593 3,958 172 58% 41% 2% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 8,909 4,915 3,881 113 55% 44% 1% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,402 6,404 4,520 478 56% 40% 4% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,051 5,848 3,887 316 58% 39% 3% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 6,948 3,854 2,967 127 55% 43% 2% 1%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,256 7,385 5,359 511 56% 40% 4% 1%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 8,895 5,204 3,361 329 59% 38% 4% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 12,876 7,454 4,945 477 58% 38% 4% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,637 5,360 3,162 114 62% 37% 1% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,238 4,872 4,113 254 53% 45% 3% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,828 4,151 3,420 258 53% 44% 3% 1%
88
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Have a preferred doctor
who say there is a doctor they prefer
% There is usually only one doctor
There is usually only one doctor in
95% confidence interval around %
Total completed forms received
Have a preferred doctor - total
Total survey forms distributed
Response rate (%)
in my surgery
my surgery
to see (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,638 1,260,691 771,355 39,592 61% 37% 2% 0%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 13,895 8,388 5,205 301 60% 37% 2% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,245 4,461 2,586 198 62% 36% 3% 1%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,416 5,439 3,715 262 58% 39% 3% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 14,082 7,560 6,365 157 54% 45% 1% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,681 6,137 5,421 123 53% 46% 1% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 10,932 5,987 4,706 240 55% 43% 2% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,292 7,194 5,886 212 54% 44% 2% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,489 4,475 2,884 130 60% 39% 2% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,596 9,030 5,449 118 62% 37% 1% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,524 5,904 3,191 429 62% 34% 5% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 9,868 5,781 3,810 277 59% 39% 3% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,545 4,973 3,409 162 58% 40% 2% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,167 5,180 4,029 957 51% 40% 9% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,693 7,027 4,393 272 60% 38% 2% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,189 29,091 14,760 338 66% 33% 1% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 31,805 19,939 11,749 117 63% 37% * 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,519 9,627 3,775 116 71% 28% 1% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,064 4,735 2,124 204 67% 30% 3% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,429 16,726 9,078 625 63% 34% 2% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 29,068 18,608 9,629 831 64% 33% 3% 1%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,310 6,095 3,163 51 65% 34% 1% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 7,964 4,787 3,123 54 60% 39% 1% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 9,960 6,179 3,685 96 62% 37% 1% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,288 33,327 16,746 215 66% 33% * 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 19,929 13,361 6,501 66 67% 33% * 1%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,649 16,612 8,907 130 65% 35% 1% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,638 11,711 6,666 261 63% 36% 1% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,505 9,588 5,764 153 62% 37% 1% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,537 3,861 1,641 35 70% 30% 1% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,657 5,395 4,187 75 56% 43% 1% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,520 6,690 3,671 159 64% 35% 2% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,543 4,343 3,177 24 58% 42% * 1%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 8,017 4,577 3,318 122 57% 41% 2% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 8,030 4,953 3,023 54 62% 38% 1% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,486 15,324 8,089 74 65% 34% * 1%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,491 10,110 7,298 83 58% 42% * 1%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,509 11,096 6,254 160 63% 36% 1% 1%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,654 13,954 6,562 138 68% 32% 1% 1%
89
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Have a preferred doctor
who say there is a doctor they prefer
% There is usually only one doctor
There is usually only one doctor in
95% confidence interval around %
Total completed forms received
Have a preferred doctor - total
Total survey forms distributed
Response rate (%)
in my surgery
my surgery
to see (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,638 1,260,691 771,355 39,592 61% 37% 2% 0%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,716 10,687 4,894 135 68% 31% 1% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,150 9,179 4,899 72 65% 35% 1% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,275 13,934 7,220 122 65% 34% 1% 1%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 29,945 20,636 9,128 181 69% 30% 1% 1%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,722 3,791 1,888 43 66% 33% 1% 1%
90
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they have a doctor they prefer to see
Frequency of seeing preferred doctor
% See their preferred doctor always,
always, almost always or a lot of the
95% confidence interval around %
almost always or a lot of the time
Frequency of seeing preferred
who see their preferred doctor
% Not tried at this GP surgery
Not tried at this GP surgery
% Always or almost always
% Never or almost never
Always or almost always
doctor - total responses
Never or almost never
% Some of the time
% A lot of the time
Some of the time
A lot of the time
SHA name
PCT name
PCT code
time (+/-)
(total)
N/A N/A Results for England as a whole 1,248,169 616,208 271,356 285,549 68,836 6,220 49% 22% 23% 6% * 71% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 61,929 31,616 13,571 13,392 3,150 200 51% 22% 22% 5% * 73% 0%
North West SHA N/A N/A 165,931 81,984 35,963 38,294 8,929 761 49% 22% 23% 5% * 71% 0%
Yorkshire and the Humber N/A N/A 116,923 54,780 26,629 28,753 6,267 494 47% 23% 25% 5% * 70% 0%
East Midlands SHA N/A N/A 104,100 49,927 22,938 24,379 6,322 533 48% 22% 23% 6% 1% 70% 0%
West Midlands SHA N/A N/A 130,805 62,638 28,067 31,830 7,712 558 48% 21% 24% 6% * 69% 0%
East of England SHA N/A N/A 140,585 70,570 30,516 30,643 8,185 671 50% 22% 22% 6% * 72% 0%
London SHA N/A N/A 179,962 78,430 39,005 49,821 11,272 1,434 44% 22% 28% 6% 1% 65% 0%
South East Coast SHA N/A N/A 109,881 58,160 22,971 22,149 6,088 513 53% 21% 20% 6% * 74% 0%
South Central SHA N/A N/A 104,599 55,230 22,922 20,796 5,132 519 53% 22% 20% 5% * 75% 0%
South West SHA N/A N/A 133,454 72,872 28,773 25,492 5,779 537 55% 22% 19% 4% * 76% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 6,306 3,240 1,425 1,369 249 23 51% 23% 22% 4% * 74% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 4,985 2,589 1,064 1,103 214 14 52% 21% 22% 4% * 73% 1%
North East SHA 5D9 HARTLEPOOL PCT 1,976 886 418 549 116 7 45% 21% 28% 6% * 66% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 4,920 2,884 919 830 263 24 59% 19% 17% 5% * 77% 1%
North East SHA 5J9 DARLINGTON PCT 2,675 1,477 516 522 153 6 55% 19% 20% 6% * 75% 2%
North East SHA 5KF GATESHEAD PCT 4,540 2,313 1,028 1,009 179 12 51% 23% 22% 4% * 74% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 3,574 1,932 760 685 190 7 54% 21% 19% 5% * 75% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 6,800 3,441 1,514 1,461 359 24 51% 22% 21% 5% * 73% 1%
North East SHA 5KM MIDDLESBROUGH PCT 3,528 1,615 785 915 202 11 46% 22% 26% 6% * 68% 1%
North East SHA 5ND COUNTY DURHAM PCT 11,962 5,769 2,748 2,708 696 41 48% 23% 23% 6% * 71% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 3,272 1,758 733 623 148 9 54% 22% 19% 5% * 76% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 7,393 3,713 1,661 1,617 380 22 50% 22% 22% 5% * 73% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 3,699 1,776 789 928 195 12 48% 21% 25% 5% * 69% 1%
North West SHA 5F5 SALFORD PCT 5,034 2,603 964 1,094 335 38 52% 19% 22% 7% 1% 71% 1%
North West SHA 5F7 STOCKPORT PCT 6,495 3,209 1,418 1,461 382 25 49% 22% 22% 6% * 71% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 7,304 4,228 1,385 1,368 293 30 58% 19% 19% 4% * 77% 1%
North West SHA 5HP BLACKPOOL PCT 3,350 1,613 651 841 225 19 48% 19% 25% 7% 1% 68% 2%
North West SHA 5HQ BOLTON PCT 6,513 3,113 1,450 1,582 341 26 48% 22% 24% 5% * 70% 1%
North West SHA 5J2 WARRINGTON PCT 4,561 2,140 1,069 1,075 260 16 47% 23% 24% 6% * 70% 1%
North West SHA 5J4 KNOWSLEY PCT 3,324 1,662 738 737 173 13 50% 22% 22% 5% * 72% 1%
North West SHA 5J5 OLDHAM PCT 5,263 2,655 1,145 1,185 257 21 50% 22% 23% 5% * 72% 1%
North West SHA 5JX BURY PCT 4,613 2,417 932 998 233 34 52% 20% 22% 5% 1% 73% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 5,539 2,728 1,211 1,288 297 14 49% 22% 23% 5% * 71% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 12,266 6,539 2,567 2,514 599 46 53% 21% 20% 5% * 74% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 8,004 3,706 1,772 1,974 498 53 46% 22% 25% 6% 1% 68% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 10,372 5,334 2,227 2,175 587 49 51% 21% 21% 6% * 73% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 8,992 4,246 1,984 2,141 581 40 47% 22% 24% 6% * 69% 1%
North West SHA 5NJ SEFTON PCT 6,792 3,434 1,470 1,509 351 28 51% 22% 22% 5% * 72% 1%
North West SHA 5NK WIRRAL PCT 7,858 4,013 1,872 1,617 333 23 51% 24% 21% 4% * 75% 1%
91
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they have a doctor they prefer to see
Frequency of seeing preferred doctor
% See their preferred doctor always,
always, almost always or a lot of the
95% confidence interval around %
almost always or a lot of the time
Frequency of seeing preferred
who see their preferred doctor
% Not tried at this GP surgery
Not tried at this GP surgery
% Always or almost always
% Never or almost never
Always or almost always
doctor - total responses
Never or almost never
% Some of the time
% A lot of the time
Some of the time
A lot of the time
SHA name
PCT name
PCT code
time (+/-)
(total)
N/A N/A Results for England as a whole 1,248,169 616,208 271,356 285,549 68,836 6,220 49% 22% 23% 6% * 71% 0%
North West SHA 5NL LIVERPOOL PCT 9,733 4,597 2,203 2,426 448 60 47% 23% 25% 5% 1% 70% 1%
North West SHA 5NM HALTON & ST HELENS PCT 7,528 3,512 1,546 1,929 515 25 47% 21% 26% 7% * 67% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 6,151 3,139 1,400 1,334 260 18 51% 23% 22% 4% * 74% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 11,149 5,168 2,531 2,784 617 49 46% 23% 25% 6% * 69% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 5,106 2,256 1,161 1,362 317 10 44% 23% 27% 6% * 67% 1%
North West SHA 5NR TRAFFORD PCT 5,214 2,765 1,059 1,101 263 26 53% 20% 21% 5% * 73% 1%
North West SHA 5NT MANCHESTER PCT 11,072 5,131 2,419 2,871 566 85 46% 22% 26% 5% 1% 68% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 3,977 1,792 953 1,012 203 17 45% 24% 25% 5% * 69% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 5,444 2,647 1,236 1,227 315 19 49% 23% 23% 6% * 71% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 4,566 2,172 1,048 1,103 215 27 48% 23% 24% 5% 1% 71% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 4,973 2,392 1,175 1,163 225 18 48% 24% 23% 5% * 72% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 16,361 7,378 3,827 4,275 813 68 45% 23% 26% 5% * 68% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 8,899 4,520 2,028 1,968 334 48 51% 23% 22% 4% 1% 74% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 7,395 2,954 1,755 2,139 525 22 40% 24% 29% 7% * 64% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 11,086 4,991 2,594 2,964 491 46 45% 23% 27% 4% * 68% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 6,914 3,049 1,557 1,766 500 42 44% 23% 26% 7% 1% 67% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 18,995 10,014 4,352 3,740 836 53 53% 23% 20% 4% * 76% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 7,651 3,904 1,618 1,721 396 12 51% 21% 22% 5% * 72% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 6,014 2,679 1,238 1,619 447 31 45% 21% 27% 7% 1% 65% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 10,661 4,178 2,357 3,335 725 66 39% 22% 31% 7% 1% 61% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 3,988 2,109 891 721 242 26 53% 22% 18% 6% 1% 75% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 6,902 3,538 1,437 1,548 305 73 51% 21% 22% 4% 1% 72% 1%
East Midlands SHA 5ET BASSETLAW PCT 2,600 1,252 575 573 192 9 48% 22% 22% 7% * 70% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 16,179 7,604 3,877 3,743 889 66 47% 24% 23% 5% * 71% 1%
East Midlands SHA 5N7 DERBY CITY PCT 6,152 2,771 1,353 1,648 336 44 45% 22% 27% 5% 1% 67% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 15,157 7,385 3,370 3,499 851 52 49% 22% 23% 6% * 71% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 17,859 8,825 3,828 3,902 1,235 68 49% 21% 22% 7% * 71% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 15,894 8,105 3,475 3,392 869 53 51% 22% 21% 5% * 73% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 7,327 2,872 1,424 2,343 626 63 39% 19% 32% 9% 1% 59% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 16,030 7,575 3,598 3,732 1,019 106 47% 22% 23% 6% 1% 70% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 4,567 2,393 1,020 955 186 13 52% 22% 21% 4% * 75% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 8,391 3,884 1,793 2,090 593 29 46% 21% 25% 7% * 68% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 7,249 3,573 1,674 1,632 342 28 49% 23% 23% 5% * 72% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 5,733 2,933 1,195 1,277 305 22 51% 21% 22% 5% * 72% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 8,218 3,976 1,780 2,020 423 19 48% 22% 25% 5% * 70% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 3,959 1,912 752 932 338 25 48% 19% 24% 9% 1% 67% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 5,140 2,451 932 1,310 405 41 48% 18% 25% 8% 1% 66% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 6,038 2,060 1,226 2,167 535 50 34% 20% 36% 9% 1% 54% 1%
92
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they have a doctor they prefer to see
Frequency of seeing preferred doctor
% See their preferred doctor always,
always, almost always or a lot of the
95% confidence interval around %
almost always or a lot of the time
Frequency of seeing preferred
who see their preferred doctor
% Not tried at this GP surgery
Not tried at this GP surgery
% Always or almost always
% Never or almost never
Always or almost always
doctor - total responses
Never or almost never
% Some of the time
% A lot of the time
Some of the time
A lot of the time
SHA name
PCT name
PCT code
time (+/-)
(total)
N/A N/A Results for England as a whole 1,248,169 616,208 271,356 285,549 68,836 6,220 49% 22% 23% 6% * 71% 0%
West Midlands SHA 5PE DUDLEY PCT 7,410 3,762 1,469 1,735 417 26 51% 20% 23% 6% * 71% 1%
West Midlands SHA 5PF SANDWELL PCT 6,801 2,666 1,362 2,134 601 39 39% 20% 31% 9% 1% 59% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 9,319 4,256 2,000 2,512 525 26 46% 21% 27% 6% * 67% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 4,826 2,364 1,078 1,132 227 25 49% 22% 23% 5% 1% 71% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 5,548 2,771 1,191 1,266 288 31 50% 21% 23% 5% 1% 71% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 15,093 7,853 3,189 3,210 778 63 52% 21% 21% 5% * 73% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 14,449 7,066 3,277 3,290 762 54 49% 23% 23% 5% * 72% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 12,847 6,328 2,901 2,908 662 48 49% 23% 23% 5% * 72% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 5,218 2,391 1,226 1,259 323 18 46% 24% 24% 6% * 69% 1%
East of England SHA 5GC LUTON PCT 4,543 1,956 981 1,278 300 27 43% 22% 28% 7% 1% 65% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 7,940 3,849 1,709 1,828 502 50 48% 22% 23% 6% 1% 70% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 10,261 4,952 2,255 2,353 666 36 48% 22% 23% 6% * 70% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 13,389 5,978 3,074 3,369 904 64 45% 23% 25% 7% * 68% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 14,031 7,091 3,074 3,076 744 46 51% 22% 22% 5% * 72% 1%
East of England SHA 5PN PETERBOROUGH PCT 3,654 1,687 839 906 191 29 46% 23% 25% 5% 1% 69% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 14,038 6,942 3,276 2,978 774 68 49% 23% 21% 6% * 73% 1%
East of England SHA 5PQ NORFOLK PCT 18,394 9,401 3,975 3,873 1,051 94 51% 22% 21% 6% 1% 73% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 6,144 3,731 1,189 916 274 34 61% 19% 15% 4% 1% 80% 1%
East of England SHA 5PT SUFFOLK PCT 15,402 8,127 3,339 3,119 757 60 53% 22% 20% 5% * 74% 1%
East of England SHA 5PV WEST ESSEX PCT 6,674 3,132 1,445 1,586 484 26 47% 22% 24% 7% * 69% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 8,036 4,274 1,637 1,610 468 46 53% 20% 20% 6% 1% 74% 1%
East of England SHA 5PX MID ESSEX PCT 9,005 4,589 1,991 1,867 516 43 51% 22% 21% 6% * 73% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 9,076 4,862 1,730 1,884 552 48 54% 19% 21% 6% 1% 73% 1%
London SHA 5A4 HAVERING PCT 5,335 2,621 1,080 1,274 335 25 49% 20% 24% 6% * 69% 1%
London SHA 5A5 KINGSTON PCT 4,223 1,802 1,010 1,108 275 28 43% 24% 26% 7% 1% 67% 1%
London SHA 5A7 BROMLEY PCT 7,807 3,633 1,738 1,889 517 29 47% 22% 24% 7% * 69% 1%
London SHA 5A8 GREENWICH PCT 4,975 2,238 1,084 1,373 242 39 45% 22% 28% 5% 1% 67% 1%
London SHA 5A9 BARNET PCT 7,917 3,608 1,740 2,043 463 62 46% 22% 26% 6% 1% 68% 1%
London SHA 5AT HILLINGDON PCT 5,983 2,814 1,315 1,489 329 35 47% 22% 25% 6% 1% 69% 1%
London SHA 5C1 ENFIELD PCT 5,689 2,626 1,165 1,473 395 29 46% 20% 26% 7% 1% 67% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 3,180 1,405 671 894 185 25 44% 21% 28% 6% 1% 65% 2%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 5,506 2,339 1,230 1,603 301 32 42% 22% 29% 5% 1% 65% 1%
London SHA 5C4 TOWER HAMLETS PCT 4,851 1,919 1,077 1,501 289 65 40% 22% 31% 6% 1% 62% 1%
London SHA 5C5 NEWHAM PCT 6,327 2,370 1,279 2,166 424 88 37% 20% 34% 7% 1% 58% 1%
London SHA 5C9 HARINGEY PCT 5,804 2,446 1,197 1,696 421 43 42% 21% 29% 7% 1% 63% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 3,795 1,705 833 995 227 35 45% 22% 26% 6% 1% 67% 1%
London SHA 5HX EALING PCT 7,308 2,955 1,661 2,186 441 65 40% 23% 30% 6% 1% 63% 1%
London SHA 5HY HOUNSLOW PCT 5,146 2,268 1,101 1,424 316 38 44% 21% 28% 6% 1% 65% 1%
London SHA 5K5 BRENT PCT 7,378 3,006 1,536 2,338 436 62 41% 21% 32% 6% 1% 62% 1%
London SHA 5K6 HARROW PCT 5,318 2,138 1,248 1,573 319 40 40% 23% 30% 6% 1% 64% 1%
London SHA 5K7 CAMDEN PCT 4,821 1,999 996 1,388 371 67 41% 21% 29% 8% 1% 62% 1%
London SHA 5K8 ISLINGTON PCT 4,094 1,767 888 1,103 293 43 43% 22% 27% 7% 1% 65% 1%
93
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they have a doctor they prefer to see
Frequency of seeing preferred doctor
% See their preferred doctor always,
always, almost always or a lot of the
95% confidence interval around %
almost always or a lot of the time
Frequency of seeing preferred
who see their preferred doctor
% Not tried at this GP surgery
Not tried at this GP surgery
% Always or almost always
% Never or almost never
Always or almost always
doctor - total responses
Never or almost never
% Some of the time
% A lot of the time
Some of the time
A lot of the time
SHA name
PCT name
PCT code
time (+/-)
(total)
N/A N/A Results for England as a whole 1,248,169 616,208 271,356 285,549 68,836 6,220 49% 22% 23% 6% * 71% 0%
London SHA 5K9 CROYDON PCT 8,311 3,783 1,710 2,268 501 48 46% 21% 27% 6% 1% 66% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 4,409 2,259 860 1,008 255 27 51% 20% 23% 6% 1% 71% 1%
London SHA 5LC WESTMINSTER PCT 5,389 2,545 1,142 1,380 276 47 47% 21% 26% 5% 1% 68% 1%
London SHA 5LD LAMBETH PCT 7,468 3,094 1,634 2,171 512 56 41% 22% 29% 7% 1% 63% 1%
London SHA 5LE SOUTHWARK PCT 6,054 2,565 1,279 1,794 359 56 42% 21% 30% 6% 1% 63% 1%
London SHA 5LF LEWISHAM PCT 5,897 2,324 1,322 1,766 419 65 39% 22% 30% 7% 1% 62% 1%
London SHA 5LG WANDSWORTH PCT 7,124 3,090 1,721 1,841 410 63 43% 24% 26% 6% 1% 68% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 4,437 1,910 1,026 1,187 283 32 43% 23% 27% 6% 1% 66% 1%
London SHA 5M7 SUTTON & MERTON PCT 8,940 3,974 1,968 2,375 550 72 44% 22% 27% 6% 1% 66% 1%
London SHA 5NA REDBRIDGE PCT 5,839 2,614 1,293 1,563 326 43 45% 22% 27% 6% 1% 67% 1%
London SHA 5NC WALTHAM FOREST PCT 5,713 2,425 1,219 1,627 390 52 42% 21% 28% 7% 1% 64% 1%
London SHA TAK BEXLEY CARE TRUST 4,924 2,186 983 1,322 411 22 44% 20% 27% 8% * 64% 1%
South East Coast SHA 5L3 MEDWAY PCT 5,130 2,664 895 1,130 406 35 52% 17% 22% 8% 1% 69% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 6,941 3,791 1,466 1,353 297 34 55% 21% 19% 4% * 76% 1%
South East Coast SHA 5P5 SURREY PCT 28,819 14,258 6,402 6,349 1,699 112 49% 22% 22% 6% * 72% 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 19,761 9,668 4,228 4,494 1,258 113 49% 21% 23% 6% 1% 70% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 9,537 5,718 1,866 1,522 386 45 60% 20% 16% 4% * 80% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 4,688 3,025 889 606 150 18 65% 19% 13% 3% * 83% 1%
South East Coast SHA 5P9 WEST KENT PCT 16,578 9,422 3,300 2,955 831 71 57% 20% 18% 5% * 77% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 18,426 9,615 3,927 3,738 1,060 86 52% 21% 20% 6% * 73% 1%
South Central SHA 5CQ MILTON KEYNES PCT 6,043 2,778 1,271 1,519 440 36 46% 21% 25% 7% 1% 67% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 4,744 2,294 1,047 1,073 285 45 48% 22% 23% 6% 1% 70% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 6,118 3,263 1,226 1,268 327 33 53% 20% 21% 5% 1% 73% 1%
South Central SHA 5QC HAMPSHIRE PCT 33,030 18,398 7,068 6,010 1,415 139 56% 21% 18% 4% * 77% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 13,246 6,679 3,045 2,779 678 65 50% 23% 21% 5% * 73% 1%
South Central SHA 5QE OXFORDSHIRE PCT 16,488 9,198 3,646 2,905 625 114 56% 22% 18% 4% 1% 78% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 11,614 5,993 2,655 2,323 605 40 52% 23% 20% 5% * 74% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 9,502 4,376 2,133 2,336 623 34 46% 22% 25% 7% * 69% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 3,813 2,251 832 583 134 12 59% 22% 15% 4% * 81% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 5,350 2,308 1,266 1,398 357 22 43% 24% 26% 7% * 67% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 6,632 3,635 1,443 1,237 285 32 55% 22% 19% 4% * 77% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 4,310 2,103 1,082 910 187 27 49% 25% 21% 4% 1% 74% 1%
South West SHA 5K3 SWINDON PCT 4,533 2,161 969 1,094 290 19 48% 21% 24% 6% * 69% 1%
South West SHA 5M8 NORTH SOMERSET PCT 4,908 2,383 1,097 1,104 303 21 49% 22% 22% 6% * 71% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 15,185 8,250 3,399 2,914 569 52 54% 22% 19% 4% * 77% 1%
South West SHA 5QJ BRISTOL PCT 10,000 4,828 2,392 2,229 512 39 48% 24% 22% 5% * 72% 1%
South West SHA 5QK WILTSHIRE PCT 11,000 6,068 2,276 2,098 494 65 55% 21% 19% 4% 1% 76% 1%
South West SHA 5QL SOMERSET PCT 13,809 7,808 2,940 2,350 655 56 57% 21% 17% 5% * 78% 1%
94
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they have a doctor they prefer to see
Frequency of seeing preferred doctor
% See their preferred doctor always,
always, almost always or a lot of the
95% confidence interval around %
almost always or a lot of the time
Frequency of seeing preferred
who see their preferred doctor
% Not tried at this GP surgery
Not tried at this GP surgery
% Always or almost always
% Never or almost never
Always or almost always
doctor - total responses
Never or almost never
% Some of the time
% A lot of the time
Some of the time
A lot of the time
SHA name
PCT name
PCT code
time (+/-)
(total)
N/A N/A Results for England as a whole 1,248,169 616,208 271,356 285,549 68,836 6,220 49% 22% 23% 6% * 71% 0%
South West SHA 5QM DORSET PCT 10,587 6,387 2,112 1,666 376 46 60% 20% 16% 4% * 80% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 9,103 5,004 1,897 1,847 324 32 55% 21% 20% 4% * 76% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 13,818 7,683 2,930 2,571 597 37 56% 21% 19% 4% * 77% 1%
South West SHA 5QQ DEVON PCT 20,467 12,216 4,157 3,343 675 76 60% 20% 16% 3% * 80% 1%
South West SHA TAL TORBAY CARE TRUST 3,753 2,038 814 732 156 13 54% 22% 19% 4% * 76% 1%
95
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with opening hours
Satisfaction with opening hours - total
% I'm not sure when my GP surgery
I'm not sure when my GP surgery is
% Neither satisfied nor dissatisfied
95% confidence interval around %
who are satisfied with the opening
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
SHA name
PCT name
hours (+/-)
responses
PCT code
is open
open
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,080,644 819,929 825,758 209,950 104,444 42,241 78,322 39% 40% 10% 5% 2% 4% 79% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 103,650 46,709 38,649 8,917 4,128 1,480 3,767 45% 37% 9% 4% 1% 4% 82% 0%
North West SHA N/A N/A 867,552 315,503 36% 280,932 118,590 107,392 26,914 12,667 5,135 10,234 42% 38% 10% 5% 2% 4% 80% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 208,074 84,111 80,504 20,678 10,171 4,237 8,374 40% 39% 10% 5% 2% 4% 79% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 176,210 70,846 69,917 17,457 7,692 3,247 7,051 40% 40% 10% 4% 2% 4% 80% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 218,924 85,295 87,913 22,160 11,024 4,816 7,716 39% 40% 10% 5% 2% 4% 79% 0%
East of England SHA N/A N/A 479,906 205,710 43% 227,222 85,738 92,951 23,758 11,773 4,440 8,561 38% 41% 10% 5% 2% 4% 79% 0%
London SHA N/A N/A 1,288,203 397,393 31% 318,254 113,301 129,702 34,664 20,590 9,460 10,538 36% 41% 11% 6% 3% 3% 76% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 174,404 64,745 70,664 18,642 9,808 3,741 6,804 37% 41% 11% 6% 2% 4% 78% 0%
South Central SHA N/A N/A 316,489 132,029 42% 163,057 62,810 66,204 16,532 7,887 2,761 6,863 39% 41% 10% 5% 2% 4% 79% 0%
South West SHA N/A N/A 413,782 192,163 46% 209,916 87,784 81,862 20,228 8,703 2,923 8,416 42% 39% 10% 4% 1% 4% 81% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,703 5,168 3,778 890 374 95 398 48% 35% 8% 3% 1% 4% 84% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,410 3,837 3,132 753 302 109 279 46% 37% 9% 4% 1% 3% 83% 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,378 1,409 1,355 278 137 64 135 42% 40% 8% 4% 2% 4% 82% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,267 3,121 2,740 640 314 132 319 43% 38% 9% 4% 2% 4% 81% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,094 1,853 1,532 353 149 56 151 45% 37% 9% 4% 1% 4% 83% 1%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 8,060 3,551 3,008 697 385 120 300 44% 37% 9% 5% 1% 4% 81% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,126 2,990 2,171 500 203 101 161 49% 35% 8% 3% 2% 3% 84% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,152 5,532 3,870 885 367 127 371 50% 35% 8% 3% 1% 3% 84% 1%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,711 2,536 2,116 495 245 98 219 44% 37% 9% 4% 2% 4% 81% 1%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,854 8,928 8,012 1,820 966 365 763 43% 38% 9% 5% 2% 4% 81% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,219 2,488 1,921 424 152 54 180 48% 37% 8% 3% 1% 3% 84% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,677 5,296 5,013 1,182 533 160 492 42% 40% 9% 4% 1% 4% 81% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,084 2,688 2,238 550 251 126 232 44% 37% 9% 4% 2% 4% 81% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 9,024 4,189 3,200 778 380 142 335 46% 35% 9% 4% 2% 4% 82% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,341 4,631 4,371 1,179 566 172 422 41% 39% 10% 5% 2% 4% 79% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,265 5,679 4,438 1,070 466 181 431 46% 36% 9% 4% 1% 4% 82% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,789 2,772 2,063 488 181 99 186 48% 36% 8% 3% 2% 3% 84% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,926 4,723 4,211 979 406 192 415 43% 39% 9% 4% 2% 4% 82% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,877 2,992 3,187 830 476 148 245 38% 40% 11% 6% 2% 3% 78% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 6,043 3,032 2,134 470 157 86 164 50% 35% 8% 3% 1% 3% 85% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,768 3,935 3,243 802 343 130 315 45% 37% 9% 4% 1% 4% 82% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,303 3,010 2,796 727 344 145 282 41% 38% 10% 5% 2% 4% 79% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,094 3,785 3,484 876 409 201 340 42% 38% 10% 4% 2% 4% 80% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,486 9,133 7,860 1,883 664 244 702 45% 38% 9% 3% 1% 3% 83% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,436 5,781 4,952 1,291 551 237 624 43% 37% 10% 4% 2% 5% 80% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 18,009 7,108 7,211 1,843 882 334 631 39% 40% 10% 5% 2% 4% 80% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,779 5,935 5,861 1,451 653 267 612 40% 40% 10% 4% 2% 4% 80% 1%
96
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with opening hours
Satisfaction with opening hours - total
% I'm not sure when my GP surgery
I'm not sure when my GP surgery is
% Neither satisfied nor dissatisfied
95% confidence interval around %
who are satisfied with the opening
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
SHA name
PCT name
hours (+/-)
responses
PCT code
is open
open
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,080,644 819,929 825,758 209,950 104,444 42,241 78,322 39% 40% 10% 5% 2% 4% 79% 0%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 11,031 4,493 4,264 1,119 584 220 350 41% 39% 10% 5% 2% 3% 79% 1%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,864 6,296 4,524 1,057 435 163 389 49% 35% 8% 3% 1% 3% 84% 1%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,673 8,301 6,954 1,638 845 310 625 44% 37% 9% 5% 2% 3% 82% 1%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,336 4,967 4,793 1,237 586 262 492 40% 39% 10% 5% 2% 4% 79% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,140 4,086 4,072 979 467 184 353 40% 40% 10% 5% 2% 3% 80% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,147 7,102 7,134 1,865 931 329 785 39% 39% 10% 5% 2% 4% 78% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,309 3,180 3,234 926 470 229 270 38% 39% 11% 6% 3% 3% 77% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,395 3,280 3,285 873 452 209 296 39% 39% 10% 5% 2% 4% 78% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,811 7,494 7,884 2,005 1,166 522 739 38% 40% 10% 6% 3% 4% 78% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,485 2,545 2,601 737 282 122 197 39% 40% 11% 4% 2% 3% 79% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,801 4,281 3,540 925 477 198 380 44% 36% 9% 5% 2% 4% 80% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,919 3,436 2,907 757 348 161 311 43% 37% 10% 4% 2% 4% 80% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,363 4,253 3,414 789 358 195 353 45% 36% 8% 4% 2% 4% 82% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 31,139 11,655 12,456 3,139 1,822 703 1,365 37% 40% 10% 6% 2% 4% 77% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,723 6,261 6,011 1,641 814 365 632 40% 38% 10% 5% 2% 4% 78% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,560 5,502 5,269 1,248 680 270 592 41% 39% 9% 5% 2% 4% 79% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,710 7,787 8,813 2,384 1,307 526 892 36% 41% 11% 6% 2% 4% 76% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,741 4,801 4,553 1,102 548 256 482 41% 39% 9% 5% 2% 4% 80% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,218 13,505 11,797 2,861 1,351 468 1,235 43% 38% 9% 4% 2% 4% 81% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 12,358 4,629 4,962 1,360 686 257 464 37% 40% 11% 6% 2% 4% 78% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,900 4,700 4,224 993 392 161 430 43% 39% 9% 4% 1% 4% 82% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,606 7,549 7,733 2,155 919 471 779 39% 39% 11% 5% 2% 4% 78% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,551 3,206 2,224 589 189 83 261 49% 34% 9% 3% 1% 4% 83% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,711 5,162 5,049 1,228 493 209 570 41% 40% 10% 4% 2% 4% 80% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,325 1,783 1,687 442 153 83 178 41% 39% 10% 4% 2% 4% 80% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,800 11,637 10,697 2,601 1,158 472 1,235 42% 38% 9% 4% 2% 4% 80% 0%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,914 4,457 4,397 939 478 167 476 41% 40% 9% 4% 2% 4% 81% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,793 10,425 10,229 2,485 1,228 491 934 40% 40% 10% 5% 2% 4% 80% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 28,908 11,584 11,433 3,088 1,253 551 1,000 40% 40% 11% 4% 2% 3% 80% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 26,216 9,793 10,763 2,791 1,252 580 1,037 37% 41% 11% 5% 2% 4% 78% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,228 4,845 5,382 1,426 669 359 546 37% 41% 11% 5% 3% 4% 77% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,314 11,161 10,280 2,457 1,009 334 1,074 42% 39% 9% 4% 1% 4% 81% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 7,072 2,630 2,910 743 371 131 286 37% 41% 11% 5% 2% 4% 78% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,580 5,681 5,783 1,478 814 286 539 39% 40% 10% 6% 2% 4% 79% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,622 4,447 4,676 1,271 602 220 407 38% 40% 11% 5% 2% 4% 78% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 10,055 4,088 4,102 925 430 216 294 41% 41% 9% 4% 2% 3% 81% 1%
97
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with opening hours
Satisfaction with opening hours - total
% I'm not sure when my GP surgery
I'm not sure when my GP surgery is
% Neither satisfied nor dissatisfied
95% confidence interval around %
who are satisfied with the opening
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
SHA name
PCT name
hours (+/-)
responses
PCT code
is open
open
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,080,644 819,929 825,758 209,950 104,444 42,241 78,322 39% 40% 10% 5% 2% 4% 79% 0%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,239 4,938 5,500 1,345 662 325 469 37% 42% 10% 5% 2% 4% 79% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,373 2,243 2,554 755 391 189 241 35% 40% 12% 6% 3% 4% 75% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,671 3,877 3,903 942 399 228 322 40% 40% 10% 4% 2% 3% 80% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,838 3,634 4,398 1,282 682 463 378 34% 41% 12% 6% 4% 3% 74% 1%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,150 4,841 5,017 1,196 523 182 392 40% 41% 10% 4% 1% 3% 81% 1%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,587 4,958 5,055 1,239 605 322 408 39% 40% 10% 5% 3% 3% 80% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,528 5,958 6,144 1,615 890 423 499 38% 40% 10% 6% 3% 3% 78% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,371 3,326 3,368 831 395 136 315 40% 40% 10% 5% 2% 4% 80% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,590 4,980 3,778 936 328 158 411 47% 36% 9% 3% 1% 4% 83% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 24,014 9,883 9,503 2,257 1,070 475 826 41% 40% 9% 4% 2% 3% 81% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,413 9,130 8,806 2,236 1,042 343 857 41% 39% 10% 5% 2% 4% 80% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,322 7,752 8,785 2,165 1,325 520 775 36% 41% 10% 6% 2% 4% 78% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,498 2,928 3,631 944 495 200 299 34% 43% 11% 6% 2% 4% 77% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,464 2,610 3,212 821 383 185 254 35% 43% 11% 5% 2% 3% 78% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 13,991 5,880 5,324 1,416 639 196 536 42% 38% 10% 5% 1% 4% 80% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,325 6,139 6,665 1,820 865 310 526 38% 41% 11% 5% 2% 3% 78% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 22,062 6,964 9,532 2,623 1,508 576 858 32% 43% 12% 7% 3% 4% 75% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 22,078 8,105 9,293 2,297 1,190 391 802 37% 42% 10% 5% 2% 4% 79% 1%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,339 2,529 2,567 605 283 128 227 40% 40% 10% 4% 2% 4% 80% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,510 8,967 9,476 2,492 1,231 392 952 38% 40% 11% 5% 2% 4% 78% 1%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,280 10,859 12,099 3,087 1,480 568 1,186 37% 41% 11% 5% 2% 4% 78% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 8,930 4,115 3,408 746 242 88 331 46% 38% 8% 3% 1% 4% 84% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,689 9,806 9,407 2,272 910 327 968 41% 40% 10% 4% 1% 4% 81% 0%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,790 3,925 4,472 1,120 603 239 430 36% 41% 10% 6% 2% 4% 78% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,517 4,812 5,095 1,265 668 270 407 38% 41% 10% 5% 2% 3% 79% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,471 5,209 5,943 1,547 876 331 565 36% 41% 11% 6% 2% 4% 77% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,777 5,817 6,459 1,647 896 439 519 37% 41% 10% 6% 3% 3% 78% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,731 3,371 4,081 1,038 594 305 342 35% 42% 11% 6% 3% 4% 77% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,181 2,582 3,079 719 422 143 237 36% 43% 10% 6% 2% 3% 79% 1%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,324 4,117 5,183 1,404 855 361 403 33% 42% 11% 7% 3% 3% 75% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,612 3,539 3,832 1,069 542 310 320 37% 40% 11% 6% 3% 3% 77% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 13,090 4,159 5,452 1,548 1,051 438 441 32% 42% 12% 8% 3% 3% 73% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 9,955 3,296 4,151 1,205 670 290 343 33% 42% 12% 7% 3% 3% 75% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,423 3,226 4,013 1,065 555 250 313 34% 43% 11% 6% 3% 3% 77% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,366 2,714 2,410 593 288 179 182 43% 38% 9% 5% 3% 3% 80% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,814 3,793 3,860 944 594 262 361 39% 39% 10% 6% 3% 4% 78% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 9,003 3,851 3,485 796 434 207 230 43% 39% 9% 5% 2% 3% 81% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,585 4,083 4,691 1,262 692 501 356 35% 40% 11% 6% 4% 3% 76% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,177 3,376 4,143 1,153 737 371 396 33% 41% 11% 7% 4% 4% 74% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 7,013 2,606 2,750 733 468 214 242 37% 39% 10% 7% 3% 3% 76% 1%
98
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with opening hours
Satisfaction with opening hours - total
% I'm not sure when my GP surgery
I'm not sure when my GP surgery is
% Neither satisfied nor dissatisfied
95% confidence interval around %
who are satisfied with the opening
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
SHA name
PCT name
hours (+/-)
responses
PCT code
is open
open
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,080,644 819,929 825,758 209,950 104,444 42,241 78,322 39% 40% 10% 5% 2% 4% 79% 0%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,429 4,074 5,690 1,727 1,005 531 403 30% 42% 13% 7% 4% 3% 73% 1%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 8,958 2,904 3,780 1,119 571 267 316 32% 42% 12% 6% 3% 4% 75% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 13,065 4,150 5,385 1,625 967 609 329 32% 41% 12% 7% 5% 3% 73% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,712 3,065 3,563 1,033 560 252 240 35% 41% 12% 6% 3% 3% 76% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,321 2,961 3,856 1,005 804 267 428 32% 41% 11% 9% 3% 5% 73% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,912 2,639 3,220 876 611 263 303 33% 41% 11% 8% 3% 4% 74% 1%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 13,991 5,016 5,767 1,544 841 371 452 36% 41% 11% 6% 3% 3% 77% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,322 2,804 2,898 751 461 206 201 38% 40% 10% 6% 3% 3% 78% 1%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,489 3,519 3,695 1,014 600 297 363 37% 39% 11% 6% 3% 4% 76% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 14,212 5,631 5,632 1,376 780 333 460 40% 40% 10% 5% 2% 3% 79% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,790 4,578 4,490 1,224 746 331 422 39% 38% 10% 6% 3% 4% 77% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 11,023 4,187 4,282 1,181 713 317 343 38% 39% 11% 6% 3% 3% 77% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,426 5,175 5,481 1,171 818 341 441 39% 41% 9% 6% 3% 3% 79% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,475 2,375 3,093 868 618 184 337 32% 41% 12% 8% 2% 5% 73% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,695 5,263 6,144 1,578 943 298 469 36% 42% 11% 6% 2% 3% 78% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,604 3,647 3,940 967 502 263 285 38% 41% 10% 5% 3% 3% 79% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 9,961 3,541 4,126 1,089 605 283 317 36% 41% 11% 6% 3% 3% 77% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,596 3,058 3,528 987 541 216 265 36% 41% 11% 6% 3% 3% 77% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,258 3,140 4,298 1,265 754 395 405 31% 42% 12% 7% 4% 4% 73% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,745 4,335 4,495 1,351 825 288 451 37% 38% 12% 7% 2% 4% 75% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,177 15,539 18,559 4,920 2,558 917 1,684 35% 42% 11% 6% 2% 4% 77% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 31,843 12,341 12,631 3,391 1,465 529 1,486 39% 40% 11% 5% 2% 5% 78% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,558 5,434 5,389 1,314 681 245 495 40% 40% 10% 5% 2% 4% 80% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,105 2,977 2,796 632 343 125 231 42% 39% 9% 5% 2% 3% 81% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,541 9,641 10,771 2,796 1,668 680 983 36% 41% 11% 6% 3% 4% 77% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 29,178 11,336 11,725 2,974 1,514 562 1,069 39% 40% 10% 5% 2% 4% 79% 0%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,340 3,479 3,769 1,059 466 210 357 37% 40% 11% 5% 2% 4% 78% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 7,979 3,448 2,982 780 287 100 381 43% 37% 10% 4% 1% 5% 81% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 10,019 3,933 3,985 996 486 196 422 39% 40% 10% 5% 2% 4% 79% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,337 20,172 20,189 4,921 2,267 709 2,078 40% 40% 10% 5% 1% 4% 80% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 19,947 7,119 8,431 2,110 1,122 389 776 36% 42% 11% 6% 2% 4% 78% 1%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,639 9,867 10,399 2,465 1,191 382 1,335 38% 41% 10% 5% 1% 5% 79% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,664 6,885 7,729 1,975 997 351 726 37% 41% 11% 5% 2% 4% 78% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,578 5,260 6,640 1,780 917 369 612 34% 43% 11% 6% 2% 4% 76% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,555 2,646 2,079 446 153 55 176 48% 37% 8% 3% 1% 3% 85% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,621 3,560 3,973 1,055 390 174 468 37% 41% 11% 4% 2% 5% 78% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,557 4,725 4,026 917 435 128 327 45% 38% 9% 4% 1% 3% 83% 1%
99
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with opening hours
Satisfaction with opening hours - total
% I'm not sure when my GP surgery
I'm not sure when my GP surgery is
% Neither satisfied nor dissatisfied
95% confidence interval around %
who are satisfied with the opening
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
SHA name
PCT name
hours (+/-)
responses
PCT code
is open
open
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,080,644 819,929 825,758 209,950 104,444 42,241 78,322 39% 40% 10% 5% 2% 4% 79% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,556 3,014 2,969 822 338 80 332 40% 39% 11% 4% 1% 4% 79% 1%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 8,036 3,148 3,186 804 386 141 371 39% 40% 10% 5% 2% 5% 79% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 8,022 3,235 3,125 811 332 143 376 40% 39% 10% 4% 2% 5% 79% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,486 9,170 9,449 2,473 1,098 363 933 39% 40% 11% 5% 2% 4% 79% 1%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,533 7,096 6,942 1,664 825 287 719 40% 40% 9% 5% 2% 4% 80% 1%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,515 7,162 6,830 1,790 720 254 759 41% 39% 10% 4% 1% 4% 80% 1%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,654 8,406 8,227 2,110 774 308 828 41% 40% 10% 4% 1% 4% 81% 1%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,761 6,953 6,042 1,409 614 206 538 44% 38% 9% 4% 1% 3% 82% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,230 6,241 5,464 1,195 581 165 583 44% 38% 8% 4% 1% 4% 82% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,295 9,527 8,079 1,813 815 245 815 45% 38% 9% 4% 1% 4% 83% 0%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 29,898 12,998 11,368 2,839 1,179 352 1,163 43% 38% 9% 4% 1% 4% 81% 0%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,750 2,549 2,179 525 216 77 204 44% 38% 9% 4% 1% 4% 82% 1%
100
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…before 8am¹ As far as you know, is your GP surgery open…at lunchtime¹
As far as aware, GP surgery open at
who say GP surgery is open before
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open at
before 8am - total responses
lunchtime - total responses
lunchtime (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
8am (+/-)
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,525,719 201,576 877,351 41,715 405,077 13% 58% 3% 27% 0% 1,445,146 577,314 407,473 39,489 420,870 40% 28% 3% 29% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 75,529 12,263 39,439 1,868 21,959 16% 52% 2% 29% 0% 70,988 32,657 16,335 1,838 20,159 46% 23% 3% 28% 0%
North West SHA N/A N/A 206,855 28,812 115,724 5,257 57,061 14% 56% 3% 28% 0% 194,205 82,085 49,746 5,096 57,277 42% 26% 3% 29% 0%
Yorkshire and the Humber N/A N/A 153,405 22,580 84,465 4,574 41,786 15% 55% 3% 27% 0% 144,544 64,880 32,160 4,322 43,182 45% 22% 3% 30% 0%
East Midlands SHA N/A N/A 130,033 19,023 73,048 3,598 34,363 15% 56% 3% 26% 0% 123,277 55,263 26,638 3,418 37,958 45% 22% 3% 31% 0%
West Midlands SHA N/A N/A 158,684 20,466 93,481 3,692 41,046 13% 59% 2% 26% 0% 149,071 56,400 43,449 4,920 44,302 38% 29% 3% 30% 0%
East of England SHA N/A N/A 167,511 20,132 99,268 4,981 43,130 12% 59% 3% 26% 0% 160,210 62,128 48,261 3,590 46,230 39% 30% 2% 29% 0%
London SHA N/A N/A 231,086 32,982 136,444 6,952 54,709 14% 59% 3% 24% 0% 215,607 71,377 76,784 8,145 59,301 33% 36% 4% 28% 0%
South East Coast SHA N/A N/A 128,512 14,965 76,742 4,004 32,801 12% 60% 3% 26% 0% 123,778 43,905 42,066 2,602 35,206 35% 34% 2% 28% 0%
South Central SHA N/A N/A 120,693 14,818 68,580 3,320 33,975 12% 57% 3% 28% 0% 115,739 49,048 30,513 2,474 33,705 42% 26% 2% 29% 0%
South West SHA N/A N/A 153,412 15,535 90,160 3,470 44,248 10% 59% 2% 29% 0% 147,727 59,571 41,521 3,084 43,551 40% 28% 2% 29% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 7,762 1,537 3,681 213 2,331 20% 47% 3% 30% 1% 7,268 3,616 1,426 207 2,019 50% 20% 3% 28% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 6,130 823 3,285 115 1,906 13% 54% 2% 31% 1% 5,876 2,777 1,350 130 1,620 47% 23% 2% 28% 1%
North East SHA 5D9 HARTLEPOOL PCT 2,428 315 1,434 32 647 13% 59% 1% 27% 1% 2,275 549 1,130 25 570 24% 50% 1% 25% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 5,399 800 2,886 106 1,607 15% 53% 2% 30% 1% 5,090 2,305 1,211 165 1,408 45% 24% 3% 28% 1%
North East SHA 5J9 DARLINGTON PCT 2,946 634 1,398 57 857 22% 47% 2% 29% 1% 2,772 1,260 540 101 871 45% 19% 4% 31% 2%
North East SHA 5KF GATESHEAD PCT 5,872 1,198 2,814 253 1,607 20% 48% 4% 27% 1% 5,514 2,403 1,462 129 1,519 44% 27% 2% 28% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 4,433 647 2,266 108 1,412 15% 51% 2% 32% 1% 4,165 2,305 668 108 1,084 55% 16% 3% 26% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 8,112 1,790 3,622 168 2,532 22% 45% 2% 31% 1% 7,443 3,782 1,106 167 2,387 51% 15% 2% 32% 1%
North East SHA 5KM MIDDLESBROUGH PCT 4,176 886 2,139 72 1,079 21% 51% 2% 26% 1% 3,829 1,990 579 107 1,153 52% 15% 3% 30% 2%
North East SHA 5ND COUNTY DURHAM PCT 15,207 1,907 8,747 372 4,180 13% 58% 2% 27% 1% 14,345 6,002 4,076 350 3,918 42% 28% 2% 27% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 3,757 580 2,026 59 1,092 15% 54% 2% 29% 1% 3,508 2,049 390 61 1,007 58% 11% 2% 29% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 9,306 1,145 5,141 313 2,707 12% 55% 3% 29% 1% 8,904 3,617 2,398 288 2,601 41% 27% 3% 29% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 4,464 618 2,490 66 1,290 14% 56% 1% 29% 1% 4,173 1,848 964 117 1,243 44% 23% 3% 30% 1%
North West SHA 5F5 SALFORD PCT 6,542 1,190 3,288 237 1,826 18% 50% 4% 28% 1% 6,010 2,434 1,685 136 1,755 41% 28% 2% 29% 1%
North West SHA 5F7 STOCKPORT PCT 8,467 1,458 4,157 373 2,478 17% 49% 4% 29% 1% 8,057 3,631 1,865 200 2,361 45% 23% 2% 29% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 9,018 1,337 4,900 270 2,511 15% 54% 3% 28% 1% 8,420 3,009 2,784 249 2,378 36% 33% 3% 28% 1%
North West SHA 5HP BLACKPOOL PCT 4,210 647 2,128 102 1,333 15% 51% 2% 32% 1% 3,914 1,820 842 132 1,120 46% 22% 3% 29% 2%
North West SHA 5HQ BOLTON PCT 8,124 1,322 4,361 228 2,213 16% 54% 3% 27% 1% 7,628 2,532 2,520 229 2,348 33% 33% 3% 31% 1%
North West SHA 5J2 WARRINGTON PCT 5,760 553 3,594 132 1,482 10% 62% 2% 26% 1% 5,512 1,765 1,879 187 1,682 32% 34% 3% 31% 1%
North West SHA 5J4 KNOWSLEY PCT 4,386 820 2,265 49 1,252 19% 52% 1% 29% 1% 3,889 1,762 754 82 1,292 45% 19% 2% 33% 2%
North West SHA 5J5 OLDHAM PCT 6,507 1,792 2,620 292 1,802 28% 40% 4% 28% 1% 5,961 2,858 984 137 1,982 48% 17% 2% 33% 1%
North West SHA 5JX BURY PCT 5,416 727 2,941 148 1,600 13% 54% 3% 30% 1% 5,157 2,046 1,453 104 1,554 40% 28% 2% 30% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 6,820 1,328 3,347 500 1,644 19% 49% 7% 24% 1% 6,384 2,189 2,174 186 1,836 34% 34% 3% 29% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 14,938 1,640 8,641 231 4,425 11% 58% 2% 30% 0% 14,184 8,022 1,833 382 3,947 57% 13% 3% 28% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 9,902 1,430 5,137 255 3,079 14% 52% 3% 31% 1% 9,411 4,583 1,996 195 2,637 49% 21% 2% 28% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 13,160 1,503 8,083 229 3,344 11% 61% 2% 25% 1% 12,486 5,614 2,543 316 4,014 45% 20% 3% 32% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 10,997 1,568 6,076 286 3,067 14% 55% 3% 28% 1% 10,373 4,611 2,375 288 3,099 44% 23% 3% 30% 1%
101
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…before 8am¹ As far as you know, is your GP surgery open…at lunchtime¹
As far as aware, GP surgery open at
who say GP surgery is open before
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open at
before 8am - total responses
lunchtime - total responses
lunchtime (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
8am (+/-)
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,525,719 201,576 877,351 41,715 405,077 13% 58% 3% 27% 0% 1,445,146 577,314 407,473 39,489 420,870 40% 28% 3% 29% 0%
North West SHA 5NJ SEFTON PCT 8,002 795 5,081 132 1,995 10% 63% 2% 25% 1% 7,582 2,062 3,104 220 2,196 27% 41% 3% 29% 1%
North West SHA 5NK WIRRAL PCT 9,474 1,417 5,274 258 2,525 15% 56% 3% 27% 1% 8,886 3,349 2,726 176 2,634 38% 31% 2% 30% 1%
North West SHA 5NL LIVERPOOL PCT 13,477 1,770 7,866 219 3,621 13% 58% 2% 27% 1% 12,470 4,424 3,987 380 3,679 35% 32% 3% 30% 1%
North West SHA 5NM HALTON & ST HELENS PCT 9,056 974 5,758 130 2,194 11% 64% 1% 24% 1% 8,495 3,403 2,489 235 2,369 40% 29% 3% 28% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 7,516 784 4,620 70 2,042 10% 61% 1% 27% 1% 7,091 3,318 1,347 123 2,303 47% 19% 2% 32% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 13,669 1,731 7,537 349 4,053 13% 55% 3% 30% 1% 13,068 6,801 2,011 286 3,970 52% 15% 2% 30% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 6,058 734 3,640 168 1,516 12% 60% 3% 25% 1% 5,634 2,058 2,008 113 1,455 37% 36% 2% 26% 1%
North West SHA 5NR TRAFFORD PCT 6,220 693 3,504 145 1,877 11% 56% 2% 30% 1% 5,949 3,163 981 137 1,669 53% 16% 2% 28% 1%
North West SHA 5NT MANCHESTER PCT 14,673 1,980 8,414 387 3,891 13% 57% 3% 27% 1% 13,468 4,783 4,440 489 3,757 36% 33% 4% 28% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 4,773 612 3,068 53 1,040 13% 64% 1% 22% 1% 4,472 1,597 1,644 125 1,106 36% 37% 3% 25% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 7,137 1,741 3,180 340 1,876 24% 45% 5% 26% 1% 6,636 2,968 1,177 169 2,322 45% 18% 3% 35% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 5,843 907 3,068 201 1,667 16% 53% 3% 29% 1% 5,550 2,183 1,323 173 1,871 39% 24% 3% 34% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 6,859 1,269 3,254 216 2,120 18% 47% 3% 31% 1% 6,387 2,687 1,515 173 2,012 42% 24% 3% 32% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 23,215 3,966 12,251 885 6,113 17% 53% 4% 26% 0% 21,794 10,176 4,314 698 6,607 47% 20% 3% 30% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 11,492 1,483 6,606 264 3,140 13% 57% 2% 27% 1% 10,893 4,366 2,876 313 3,339 40% 26% 3% 31% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 10,101 2,013 4,794 369 2,925 20% 47% 4% 29% 1% 9,393 4,372 1,740 261 3,020 47% 19% 3% 32% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 15,944 1,837 9,504 577 4,027 12% 60% 4% 25% 0% 15,147 4,341 5,899 604 4,303 29% 39% 4% 28% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 8,552 1,445 4,467 278 2,362 17% 52% 3% 28% 1% 7,970 3,811 1,374 271 2,513 48% 17% 3% 32% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 22,998 2,281 13,452 498 6,767 10% 58% 2% 29% 0% 22,155 12,314 3,439 513 5,889 56% 16% 2% 27% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 9,206 852 6,109 111 2,135 9% 66% 1% 23% 1% 8,765 4,176 1,860 230 2,499 48% 21% 3% 29% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 8,048 1,211 4,108 209 2,520 15% 51% 3% 31% 1% 7,422 3,879 1,143 204 2,196 52% 15% 3% 30% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 14,423 2,311 7,971 454 3,687 16% 55% 3% 26% 1% 13,440 6,197 2,633 425 4,185 46% 20% 3% 31% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 4,813 654 2,631 120 1,408 14% 55% 2% 29% 1% 4,522 1,813 1,223 165 1,321 40% 27% 4% 29% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 9,309 1,632 4,524 261 2,893 18% 49% 3% 31% 1% 8,641 4,104 1,395 310 2,831 47% 16% 4% 33% 1%
East Midlands SHA 5ET BASSETLAW PCT 3,108 249 1,892 34 932 8% 61% 1% 30% 1% 2,992 1,575 432 79 905 53% 14% 3% 30% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 20,604 3,404 10,588 720 5,892 17% 51% 3% 29% 0% 19,581 8,825 3,684 525 6,547 45% 19% 3% 33% 1%
East Midlands SHA 5N7 DERBY CITY PCT 8,029 1,474 4,088 209 2,258 18% 51% 3% 28% 1% 7,470 3,252 1,451 255 2,512 44% 19% 3% 34% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 19,232 3,486 9,870 792 5,085 18% 51% 4% 26% 1% 18,188 7,894 3,841 600 5,853 43% 21% 3% 32% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 21,172 2,025 13,526 378 5,242 10% 64% 2% 25% 0% 20,193 10,348 3,829 453 5,563 51% 19% 2% 28% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 19,470 2,235 12,469 465 4,300 11% 64% 2% 22% 0% 18,699 7,485 5,341 424 5,450 40% 29% 2% 29% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 9,620 1,756 5,533 228 2,104 18% 58% 2% 22% 1% 8,930 3,156 2,793 290 2,692 35% 31% 3% 30% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 19,490 2,763 10,558 511 5,658 14% 54% 3% 29% 0% 18,585 8,623 3,874 482 5,606 46% 21% 3% 30% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 5,245 548 3,115 117 1,465 10% 59% 2% 28% 1% 5,001 2,327 914 154 1,606 47% 18% 3% 32% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 10,494 1,605 5,948 318 2,624 15% 57% 3% 25% 1% 9,742 3,900 2,587 410 2,845 40% 27% 4% 29% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 8,551 699 5,402 148 2,302 8% 63% 2% 27% 1% 8,223 2,785 3,001 150 2,287 34% 36% 2% 28% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 7,162 1,454 3,478 244 1,987 20% 49% 3% 28% 1% 6,595 2,688 1,484 283 2,139 41% 23% 4% 32% 1%
102
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…before 8am¹ As far as you know, is your GP surgery open…at lunchtime¹
As far as aware, GP surgery open at
who say GP surgery is open before
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open at
before 8am - total responses
lunchtime - total responses
lunchtime (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
8am (+/-)
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,525,719 201,576 877,351 41,715 405,077 13% 58% 3% 27% 0% 1,445,146 577,314 407,473 39,489 420,870 40% 28% 3% 29% 0%
West Midlands SHA 5MD COVENTRY TEACHING PCT 9,598 1,358 5,615 222 2,403 14% 59% 2% 25% 1% 9,058 2,958 3,246 317 2,538 33% 36% 3% 28% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 4,747 348 3,304 42 1,052 7% 70% 1% 22% 1% 4,546 1,505 1,737 97 1,207 33% 38% 2% 27% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 6,958 888 3,920 179 1,971 13% 56% 3% 28% 1% 6,416 2,367 1,825 276 1,948 37% 28% 4% 30% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 7,679 1,003 4,719 132 1,826 13% 61% 2% 24% 1% 6,898 2,300 2,286 404 1,908 33% 33% 6% 28% 1%
West Midlands SHA 5PE DUDLEY PCT 8,792 1,048 5,311 177 2,256 12% 60% 2% 26% 1% 8,260 3,002 2,397 325 2,535 36% 29% 4% 31% 1%
West Midlands SHA 5PF SANDWELL PCT 9,057 1,532 4,956 285 2,284 17% 55% 3% 25% 1% 8,302 2,730 2,841 303 2,428 33% 34% 4% 29% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 10,966 1,198 7,245 193 2,330 11% 66% 2% 21% 1% 10,092 3,952 2,892 382 2,867 39% 29% 4% 28% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 6,136 854 3,604 156 1,523 14% 59% 3% 25% 1% 5,840 2,273 1,620 189 1,758 39% 28% 3% 30% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 7,603 1,429 3,818 171 2,185 19% 50% 2% 29% 1% 6,917 2,565 1,868 205 2,280 37% 27% 3% 33% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 17,634 2,476 9,663 541 4,955 14% 55% 3% 28% 1% 16,815 6,799 4,160 510 5,346 40% 25% 3% 32% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 16,327 1,920 9,374 370 4,663 12% 57% 2% 29% 0% 15,578 7,516 3,056 262 4,743 48% 20% 2% 30% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 15,563 1,551 9,905 295 3,813 10% 64% 2% 24% 0% 14,890 4,671 5,620 405 4,194 31% 38% 3% 28% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 6,171 556 4,106 102 1,408 9% 67% 2% 23% 1% 5,895 2,062 1,915 246 1,672 35% 32% 4% 28% 1%
East of England SHA 5GC LUTON PCT 5,393 747 3,085 159 1,401 14% 57% 3% 26% 1% 5,077 1,498 2,049 135 1,394 30% 40% 3% 27% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 10,285 2,059 5,157 324 2,745 20% 50% 3% 27% 1% 9,700 3,586 2,858 200 3,056 37% 29% 2% 32% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 12,048 1,333 7,444 328 2,943 11% 62% 3% 24% 1% 11,604 4,100 3,940 253 3,311 35% 34% 2% 29% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 16,455 1,994 10,088 454 3,919 12% 61% 3% 24% 0% 15,720 6,793 3,901 342 4,684 43% 25% 2% 30% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 16,389 2,357 8,681 783 4,567 14% 53% 5% 28% 1% 15,651 6,691 3,925 321 4,714 43% 25% 2% 30% 1%
East of England SHA 5PN PETERBOROUGH PCT 4,691 577 2,833 87 1,195 12% 60% 2% 25% 1% 4,425 1,602 1,402 97 1,325 36% 32% 2% 30% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 17,451 1,648 11,050 536 4,218 9% 63% 3% 24% 0% 16,898 6,013 5,884 382 4,618 36% 35% 2% 27% 1%
East of England SHA 5PQ NORFOLK PCT 21,656 2,135 13,489 519 5,513 10% 62% 2% 25% 0% 20,795 8,170 6,375 488 5,761 39% 31% 2% 28% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 6,533 618 3,706 107 2,101 9% 57% 2% 32% 1% 6,162 3,368 913 159 1,722 55% 15% 3% 28% 1%
East of England SHA 5PT SUFFOLK PCT 17,343 2,054 9,630 491 5,168 12% 56% 3% 30% 0% 16,654 8,148 3,104 318 5,084 49% 19% 2% 31% 1%
East of England SHA 5PV WEST ESSEX PCT 7,957 1,189 4,532 323 1,913 15% 57% 4% 24% 1% 7,553 2,522 2,671 167 2,192 33% 35% 2% 29% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 9,149 1,080 5,573 315 2,181 12% 61% 3% 24% 1% 8,784 2,808 3,473 169 2,335 32% 40% 2% 27% 1%
East of England SHA 5PX MID ESSEX PCT 10,725 1,550 6,316 311 2,548 14% 59% 3% 24% 1% 10,284 3,601 3,411 222 3,051 35% 33% 2% 30% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 11,436 791 7,684 244 2,716 7% 67% 2% 24% 0% 10,903 3,228 4,355 336 2,983 30% 40% 3% 27% 1%
London SHA 5A4 HAVERING PCT 7,087 563 4,556 146 1,822 8% 64% 2% 26% 1% 6,754 1,525 3,014 244 1,971 23% 45% 4% 29% 1%
London SHA 5A5 KINGSTON PCT 5,219 902 2,882 229 1,207 17% 55% 4% 23% 1% 4,995 1,264 2,327 174 1,230 25% 47% 3% 25% 1%
London SHA 5A7 BROMLEY PCT 9,089 986 5,924 189 1,989 11% 65% 2% 22% 1% 8,742 2,583 3,632 197 2,329 30% 42% 2% 27% 1%
London SHA 5A8 GREENWICH PCT 7,019 1,146 3,869 227 1,777 16% 55% 3% 25% 1% 6,449 2,307 2,082 234 1,827 36% 32% 4% 28% 1%
London SHA 5A9 BARNET PCT 9,535 1,272 6,036 309 1,918 13% 63% 3% 20% 1% 8,998 2,513 3,877 296 2,312 28% 43% 3% 26% 1%
London SHA 5AT HILLINGDON PCT 7,222 887 4,288 227 1,820 12% 59% 3% 25% 1% 6,828 2,305 2,283 241 1,998 34% 33% 4% 29% 1%
London SHA 5C1 ENFIELD PCT 6,792 750 4,257 107 1,678 11% 63% 2% 25% 1% 6,320 1,932 2,372 231 1,786 31% 38% 4% 28% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 4,512 688 2,611 84 1,129 15% 58% 2% 25% 1% 4,140 1,391 1,360 239 1,149 34% 33% 6% 28% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 7,075 1,056 4,119 204 1,696 15% 58% 3% 24% 1% 6,503 2,244 2,323 275 1,661 35% 36% 4% 26% 1%
London SHA 5C4 TOWER HAMLETS PCT 6,535 1,093 3,353 271 1,817 17% 51% 4% 28% 1% 6,044 2,708 1,352 361 1,623 45% 22% 6% 27% 1%
London SHA 5C5 NEWHAM PCT 8,275 1,462 4,763 276 1,774 18% 58% 3% 21% 1% 7,489 2,389 2,838 343 1,919 32% 38% 5% 26% 1%
London SHA 5C9 HARINGEY PCT 7,427 887 4,713 151 1,675 12% 63% 2% 23% 1% 6,871 1,904 2,820 296 1,851 28% 41% 4% 27% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 5,033 913 2,796 186 1,139 18% 56% 4% 23% 1% 4,719 1,400 1,945 140 1,234 30% 41% 3% 26% 1%
103
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…before 8am¹ As far as you know, is your GP surgery open…at lunchtime¹
As far as aware, GP surgery open at
who say GP surgery is open before
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open at
before 8am - total responses
lunchtime - total responses
lunchtime (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
8am (+/-)
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,525,719 201,576 877,351 41,715 405,077 13% 58% 3% 27% 0% 1,445,146 577,314 407,473 39,489 420,870 40% 28% 3% 29% 0%
London SHA 5HX EALING PCT 9,551 1,122 6,127 256 2,046 12% 64% 3% 21% 1% 8,937 2,438 3,727 393 2,378 27% 42% 4% 27% 1%
London SHA 5HY HOUNSLOW PCT 6,460 1,045 3,560 224 1,630 16% 55% 3% 25% 1% 6,057 1,998 2,092 210 1,757 33% 35% 3% 29% 1%
London SHA 5K5 BRENT PCT 9,339 1,213 6,099 257 1,770 13% 65% 3% 19% 1% 8,555 2,112 3,936 409 2,099 25% 46% 5% 25% 1%
London SHA 5K6 HARROW PCT 6,222 824 3,703 227 1,468 13% 60% 4% 24% 1% 5,900 1,990 2,138 242 1,530 34% 36% 4% 26% 1%
London SHA 5K7 CAMDEN PCT 6,875 710 4,323 156 1,686 10% 63% 2% 25% 1% 6,556 2,819 1,930 254 1,554 43% 29% 4% 24% 1%
London SHA 5K8 ISLINGTON PCT 5,787 487 3,777 110 1,413 8% 65% 2% 24% 1% 5,466 2,032 1,684 260 1,491 37% 31% 5% 27% 1%
London SHA 5K9 CROYDON PCT 9,999 1,532 5,814 225 2,427 15% 58% 2% 24% 1% 9,267 3,051 3,327 284 2,604 33% 36% 3% 28% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 5,299 533 3,323 102 1,341 10% 63% 2% 25% 1% 4,998 1,709 1,756 205 1,329 34% 35% 4% 27% 1%
London SHA 5LC WESTMINSTER PCT 6,925 813 4,197 140 1,774 12% 61% 2% 26% 1% 6,510 2,661 1,928 289 1,632 41% 30% 4% 25% 1%
London SHA 5LD LAMBETH PCT 10,534 1,779 5,801 385 2,569 17% 55% 4% 24% 1% 9,543 3,749 2,787 290 2,717 39% 29% 3% 28% 1%
London SHA 5LE SOUTHWARK PCT 8,511 1,615 4,585 337 1,974 19% 54% 4% 23% 1% 7,581 2,888 2,105 348 2,241 38% 28% 5% 30% 1%
London SHA 5LF LEWISHAM PCT 8,107 1,552 4,370 374 1,811 19% 54% 5% 22% 1% 7,382 2,468 2,430 257 2,227 33% 33% 3% 30% 1%
London SHA 5LG WANDSWORTH PCT 9,979 1,350 5,612 301 2,716 14% 56% 3% 27% 1% 9,377 3,623 2,610 316 2,829 39% 28% 3% 30% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 5,518 443 3,544 208 1,324 8% 64% 4% 24% 1% 5,373 1,974 1,735 117 1,548 37% 32% 2% 29% 1%
London SHA 5M7 SUTTON & MERTON PCT 10,707 1,553 6,282 353 2,519 15% 59% 3% 24% 1% 10,147 3,181 3,738 310 2,919 31% 37% 3% 29% 1%
London SHA 5NA REDBRIDGE PCT 6,900 1,236 3,848 272 1,544 18% 56% 4% 22% 1% 6,466 1,825 2,666 254 1,722 28% 41% 4% 27% 1%
London SHA 5NC WALTHAM FOREST PCT 7,230 1,088 4,172 191 1,779 15% 58% 3% 25% 1% 6,663 2,192 2,306 263 1,901 33% 35% 4% 29% 1%
London SHA TAK BEXLEY CARE TRUST 6,322 1,481 3,138 225 1,478 23% 50% 4% 23% 1% 5,975 2,202 1,666 175 1,933 37% 28% 3% 32% 1%
South East Coast SHA 5L3 MEDWAY PCT 7,496 818 4,687 342 1,648 11% 63% 5% 22% 1% 7,191 1,357 3,824 209 1,800 19% 53% 3% 25% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 8,643 674 5,405 146 2,419 8% 63% 2% 28% 1% 8,368 2,243 3,572 184 2,369 27% 43% 2% 28% 1%
South East Coast SHA 5P5 SURREY PCT 32,628 3,845 19,455 896 8,432 12% 60% 3% 26% 0% 31,507 12,491 9,180 585 9,250 40% 29% 2% 29% 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 23,353 3,563 12,372 935 6,482 15% 53% 4% 28% 0% 22,574 9,585 5,748 441 6,801 42% 25% 2% 30% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 10,099 812 6,658 251 2,379 8% 66% 2% 24% 1% 9,696 2,937 3,947 167 2,645 30% 41% 2% 27% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 5,173 355 3,516 71 1,232 7% 68% 1% 24% 1% 4,990 1,128 2,448 89 1,325 23% 49% 2% 27% 1%
South East Coast SHA 5P9 WEST KENT PCT 19,580 2,273 11,538 713 5,056 12% 59% 4% 26% 0% 18,874 6,101 6,756 498 5,518 32% 36% 3% 29% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 21,539 2,625 13,111 649 5,154 12% 61% 3% 24% 0% 20,578 8,062 6,591 428 5,498 39% 32% 2% 27% 1%
South Central SHA 5CQ MILTON KEYNES PCT 6,944 1,015 4,094 152 1,683 15% 59% 2% 24% 1% 6,594 2,734 1,744 100 2,016 41% 26% 2% 31% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 5,837 910 2,880 232 1,814 16% 49% 4% 31% 1% 5,480 2,310 1,350 155 1,666 42% 25% 3% 30% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 7,473 841 4,229 180 2,224 11% 57% 2% 30% 1% 7,089 2,097 2,981 170 1,841 30% 42% 2% 26% 1%
South Central SHA 5QC HAMPSHIRE PCT 37,211 4,774 20,476 1,290 10,671 13% 55% 3% 29% 0% 35,919 16,511 8,118 742 10,548 46% 23% 2% 29% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 14,811 1,916 8,605 440 3,850 13% 58% 3% 26% 1% 14,247 3,880 5,927 287 4,154 27% 42% 2% 29% 1%
South Central SHA 5QE OXFORDSHIRE PCT 19,158 1,679 11,286 388 5,804 9% 59% 2% 30% 0% 18,421 9,367 3,288 336 5,430 51% 18% 2% 29% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 13,739 1,600 7,895 328 3,916 12% 57% 2% 29% 1% 13,210 5,638 3,472 260 3,841 43% 26% 2% 29% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 11,485 1,676 6,740 280 2,789 15% 59% 2% 24% 1% 10,881 4,496 2,905 321 3,160 41% 27% 3% 29% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 4,037 409 2,373 31 1,224 10% 59% 1% 30% 1% 3,898 2,015 729 104 1,050 52% 19% 3% 27% 2%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 7,006 725 4,197 124 1,959 10% 60% 2% 28% 1% 6,777 2,623 2,029 152 1,974 39% 30% 2% 29% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 7,783 783 4,648 133 2,218 10% 60% 2% 28% 1% 7,360 2,969 2,154 153 2,084 40% 29% 2% 28% 1%
104
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…before 8am¹ As far as you know, is your GP surgery open…at lunchtime¹
As far as aware, GP surgery open at
who say GP surgery is open before
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open at
before 8am - total responses
lunchtime - total responses
lunchtime (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
8am (+/-)
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,525,719 201,576 877,351 41,715 405,077 13% 58% 3% 27% 0% 1,445,146 577,314 407,473 39,489 420,870 40% 28% 3% 29% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 5,546 425 3,314 78 1,728 8% 60% 1% 31% 1% 5,393 2,118 1,504 92 1,679 39% 28% 2% 31% 1%
South West SHA 5K3 SWINDON PCT 5,798 829 2,988 160 1,821 14% 52% 3% 31% 1% 5,533 2,418 1,388 127 1,600 44% 25% 2% 29% 1%
South West SHA 5M8 NORTH SOMERSET PCT 5,850 676 3,182 338 1,654 12% 54% 6% 28% 1% 5,640 1,636 2,181 116 1,706 29% 39% 2% 30% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 17,140 1,370 10,236 328 5,207 8% 60% 2% 30% 0% 16,554 6,412 4,661 406 5,075 39% 28% 2% 31% 1%
South West SHA 5QJ BRISTOL PCT 12,900 1,513 7,261 312 3,815 12% 56% 2% 30% 1% 12,267 4,961 3,427 295 3,584 40% 28% 2% 29% 1%
South West SHA 5QK WILTSHIRE PCT 12,844 1,691 6,951 390 3,812 13% 54% 3% 30% 1% 12,390 4,847 3,847 241 3,455 39% 31% 2% 28% 1%
South West SHA 5QL SOMERSET PCT 15,055 1,138 9,612 169 4,137 8% 64% 1% 27% 0% 14,522 6,749 2,926 272 4,575 46% 20% 2% 32% 1%
South West SHA 5QM DORSET PCT 11,513 684 7,590 161 3,077 6% 66% 1% 27% 0% 11,150 4,228 3,474 209 3,239 38% 31% 2% 29% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 10,464 1,479 5,366 318 3,301 14% 51% 3% 32% 1% 10,110 3,321 3,678 177 2,934 33% 36% 2% 29% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 15,499 1,454 9,646 292 4,107 9% 62% 2% 26% 0% 14,924 6,108 4,423 282 4,111 41% 30% 2% 28% 1%
South West SHA 5QQ DEVON PCT 21,881 2,400 12,675 592 6,214 11% 58% 3% 28% 0% 21,123 9,399 4,927 488 6,309 44% 23% 2% 30% 1%
South West SHA TAL TORBAY CARE TRUST 4,133 367 2,494 74 1,198 9% 60% 2% 29% 1% 3,982 1,781 901 75 1,225 45% 23% 2% 31% 2%
105
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…after 6.30pm¹ As far as you know, is your GP surgery open…on Saturdays¹
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open after
who say GP surgery is open on
after 6.30pm - total responses
Saturdays - total responses
Saturdays (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
6.30pm (+/-)
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,443,726 223,594 598,676 156,633 464,822 15% 41% 11% 32% 0% 1,458,951 195,654 744,324 77,819 441,155 13% 51% 5% 30% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 70,656 9,686 27,860 8,252 24,858 14% 39% 12% 35% 0% 71,610 11,381 33,646 3,702 22,880 16% 47% 5% 32% 0%
North West SHA N/A N/A 193,712 27,821 82,344 20,154 63,393 14% 43% 10% 33% 0% 196,027 19,085 109,407 7,396 60,139 10% 56% 4% 31% 0%
Yorkshire and the Humber N/A N/A 144,290 18,249 62,645 14,784 48,613 13% 43% 10% 34% 0% 145,974 17,621 76,999 7,239 44,115 12% 53% 5% 30% 0%
East Midlands SHA N/A N/A 123,243 19,031 49,748 13,074 41,390 15% 40% 11% 34% 0% 124,371 17,923 61,256 6,309 38,883 14% 49% 5% 31% 0%
West Midlands SHA N/A N/A 149,125 23,181 63,808 15,682 46,453 16% 43% 11% 31% 0% 150,842 18,466 81,740 7,275 43,361 12% 54% 5% 29% 0%
East of England SHA N/A N/A 160,063 23,867 67,258 17,666 51,273 15% 42% 11% 32% 0% 161,744 24,712 79,837 10,141 47,054 15% 49% 6% 29% 0%
London SHA N/A N/A 216,109 48,776 83,320 26,878 57,136 23% 39% 12% 26% 0% 218,363 35,332 110,058 10,159 62,813 16% 50% 5% 29% 0%
South East Coast SHA N/A N/A 123,443 16,831 52,465 13,606 40,541 14% 43% 11% 33% 0% 124,670 16,152 63,346 7,454 37,718 13% 51% 6% 30% 0%
South Central SHA N/A N/A 115,723 15,834 48,710 11,466 39,713 14% 42% 10% 34% 0% 116,648 16,691 54,371 8,818 36,768 14% 47% 8% 32% 0%
South West SHA N/A N/A 147,361 20,317 60,518 15,073 51,453 14% 41% 10% 35% 0% 148,703 18,292 73,665 9,325 47,421 12% 50% 6% 32% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 7,235 1,328 2,300 1,106 2,501 18% 32% 15% 35% 1% 7,328 1,017 3,177 487 2,647 14% 43% 7% 36% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 5,855 952 2,190 713 2,001 16% 37% 12% 34% 1% 5,944 932 2,821 348 1,843 16% 47% 6% 31% 1%
North East SHA 5D9 HARTLEPOOL PCT 2,245 208 1,055 164 818 9% 47% 7% 36% 1% 2,291 677 754 157 703 30% 33% 7% 31% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 5,095 585 2,284 373 1,852 11% 45% 7% 36% 1% 5,159 658 2,543 285 1,673 13% 49% 6% 32% 1%
North East SHA 5J9 DARLINGTON PCT 2,768 368 1,070 214 1,116 13% 39% 8% 40% 1% 2,788 380 1,269 123 1,016 14% 46% 4% 36% 1%
North East SHA 5KF GATESHEAD PCT 5,490 767 2,164 622 1,937 14% 39% 11% 35% 1% 5,558 745 2,809 234 1,769 13% 51% 4% 32% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 4,123 677 1,536 486 1,425 16% 37% 12% 35% 1% 4,196 659 2,063 112 1,361 16% 49% 3% 32% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 7,383 998 2,958 647 2,780 14% 40% 9% 38% 1% 7,510 1,245 3,383 314 2,569 17% 45% 4% 34% 1%
North East SHA 5KM MIDDLESBROUGH PCT 3,794 343 1,705 282 1,464 9% 45% 7% 39% 1% 3,859 570 1,858 202 1,229 15% 48% 5% 32% 1%
North East SHA 5ND COUNTY DURHAM PCT 14,306 1,766 5,893 2,049 4,598 12% 41% 14% 32% 1% 14,478 1,583 8,055 570 4,270 11% 56% 4% 29% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 3,488 479 1,288 458 1,264 14% 37% 13% 36% 1% 3,546 1,233 999 254 1,060 35% 28% 7% 30% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 8,873 1,216 3,417 1,138 3,103 14% 39% 13% 35% 1% 8,953 1,682 3,917 615 2,739 19% 44% 7% 31% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 4,191 830 1,499 543 1,318 20% 36% 13% 31% 1% 4,217 190 2,527 120 1,380 4% 60% 3% 33% 1%
North West SHA 5F5 SALFORD PCT 5,997 1,025 2,296 738 1,938 17% 38% 12% 32% 1% 6,085 441 3,434 208 2,002 7% 56% 3% 33% 1%
North West SHA 5F7 STOCKPORT PCT 8,019 1,105 3,338 756 2,821 14% 42% 9% 35% 1% 8,112 1,005 3,860 785 2,463 12% 48% 10% 30% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 8,415 1,464 3,185 1,077 2,689 17% 38% 13% 32% 1% 8,519 913 4,559 327 2,719 11% 54% 4% 32% 1%
North West SHA 5HP BLACKPOOL PCT 3,923 969 1,306 427 1,221 25% 33% 11% 31% 1% 3,934 278 2,319 60 1,277 7% 59% 2% 32% 1%
North West SHA 5HQ BOLTON PCT 7,624 1,782 2,525 987 2,330 23% 33% 13% 31% 1% 7,692 969 3,885 277 2,561 13% 51% 4% 33% 1%
North West SHA 5J2 WARRINGTON PCT 5,484 420 2,732 544 1,788 8% 50% 10% 33% 1% 5,548 992 2,724 326 1,507 18% 49% 6% 27% 1%
North West SHA 5J4 KNOWSLEY PCT 3,861 606 1,791 264 1,200 16% 46% 7% 31% 1% 3,948 559 2,056 127 1,206 14% 52% 3% 31% 1%
North West SHA 5J5 OLDHAM PCT 5,987 1,014 2,276 551 2,146 17% 38% 9% 36% 1% 6,042 429 3,424 141 2,049 7% 57% 2% 34% 1%
North West SHA 5JX BURY PCT 5,121 605 2,299 484 1,734 12% 45% 9% 34% 1% 5,187 390 3,023 121 1,653 8% 58% 2% 32% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 6,367 897 2,491 932 2,047 14% 39% 15% 32% 1% 6,461 601 3,734 224 1,902 9% 58% 3% 29% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 14,133 1,627 6,497 1,012 4,997 12% 46% 7% 35% 1% 14,324 1,262 8,233 565 4,264 9% 57% 4% 30% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 9,402 1,515 3,589 1,042 3,257 16% 38% 11% 35% 1% 9,473 1,033 4,937 441 3,062 11% 52% 5% 32% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 12,523 1,372 5,883 1,252 4,016 11% 47% 10% 32% 1% 12,607 1,038 7,595 346 3,627 8% 60% 3% 29% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 10,339 1,789 3,831 1,315 3,404 17% 37% 13% 33% 1% 10,441 666 6,318 276 3,182 6% 61% 3% 30% 0%
106
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…after 6.30pm¹ As far as you know, is your GP surgery open…on Saturdays¹
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open after
who say GP surgery is open on
after 6.30pm - total responses
Saturdays - total responses
Saturdays (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
6.30pm (+/-)
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,443,726 223,594 598,676 156,633 464,822 15% 41% 11% 32% 0% 1,458,951 195,654 744,324 77,819 441,155 13% 51% 5% 30% 0%
North West SHA 5NJ SEFTON PCT 7,529 936 3,461 723 2,410 12% 46% 10% 32% 1% 7,624 813 4,219 345 2,248 11% 55% 5% 29% 1%
North West SHA 5NK WIRRAL PCT 8,902 1,633 3,294 1,071 2,904 18% 37% 12% 33% 1% 8,997 1,178 4,573 491 2,754 13% 51% 5% 31% 1%
North West SHA 5NL LIVERPOOL PCT 12,362 1,674 5,874 1,053 3,761 14% 48% 9% 30% 1% 12,515 1,087 7,345 353 3,731 9% 59% 3% 30% 0%
North West SHA 5NM HALTON & ST HELENS PCT 8,457 1,243 3,681 1,013 2,520 15% 44% 12% 30% 1% 8,592 1,120 4,715 366 2,391 13% 55% 4% 28% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 7,073 399 3,844 276 2,554 6% 54% 4% 36% 1% 7,167 522 4,048 229 2,368 7% 56% 3% 33% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 13,081 2,115 4,916 1,505 4,545 16% 38% 12% 35% 1% 13,212 1,371 7,192 553 4,096 10% 54% 4% 31% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 5,590 516 2,691 650 1,733 9% 48% 12% 31% 1% 5,686 534 3,274 212 1,666 9% 58% 4% 29% 1%
North West SHA 5NR TRAFFORD PCT 5,921 692 2,733 479 2,017 12% 46% 8% 34% 1% 5,997 427 3,649 150 1,770 7% 61% 3% 30% 1%
North West SHA 5NT MANCHESTER PCT 13,408 1,593 6,311 1,461 4,044 12% 47% 11% 30% 1% 13,649 1,267 7,766 353 4,263 9% 57% 3% 31% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 4,472 576 2,092 445 1,359 13% 47% 10% 30% 1% 4,511 496 2,596 171 1,248 11% 58% 4% 28% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 6,606 890 2,776 529 2,411 13% 42% 8% 37% 1% 6,687 624 3,775 177 2,111 9% 56% 3% 32% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 5,555 837 2,191 596 1,931 15% 39% 11% 35% 1% 5,602 577 3,017 192 1,816 10% 54% 3% 32% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 6,345 1,108 2,453 651 2,133 17% 39% 10% 34% 1% 6,451 605 3,663 198 1,985 9% 57% 3% 31% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 21,807 2,487 9,616 2,287 7,417 11% 44% 10% 34% 0% 22,050 1,797 12,999 756 6,498 8% 59% 3% 29% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 10,907 1,578 4,369 1,377 3,584 14% 40% 13% 33% 1% 10,985 825 6,196 418 3,546 8% 56% 4% 32% 0%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 9,443 1,620 3,528 966 3,329 17% 37% 10% 35% 1% 9,532 1,846 4,134 561 2,991 19% 43% 6% 31% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 15,107 1,356 7,469 1,653 4,629 9% 49% 11% 31% 0% 15,260 2,444 7,349 1,088 4,379 16% 48% 7% 29% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 7,935 836 3,417 893 2,789 11% 43% 11% 35% 1% 8,065 940 4,095 655 2,374 12% 51% 8% 29% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 22,065 2,480 9,766 2,262 7,557 11% 44% 10% 34% 0% 22,286 2,990 11,195 1,372 6,729 13% 50% 6% 30% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 8,760 710 4,768 592 2,691 8% 54% 7% 31% 1% 8,886 1,475 4,664 445 2,302 17% 52% 5% 26% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 7,388 973 3,043 680 2,692 13% 41% 9% 36% 1% 7,524 1,161 3,430 377 2,555 15% 46% 5% 34% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 13,408 1,909 5,583 1,420 4,497 14% 42% 11% 34% 1% 13,574 1,507 7,260 646 4,160 11% 53% 5% 31% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 4,493 892 1,574 434 1,593 20% 35% 10% 35% 1% 4,560 332 2,625 181 1,422 7% 58% 4% 31% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 8,601 1,254 3,224 1,001 3,122 15% 37% 12% 36% 1% 8,704 867 4,365 400 3,073 10% 50% 5% 35% 1%
East Midlands SHA 5ET BASSETLAW PCT 2,990 605 1,062 303 1,021 20% 36% 10% 34% 1% 3,023 923 1,057 146 896 31% 35% 5% 30% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 19,566 3,113 7,366 2,082 7,005 16% 38% 11% 36% 1% 19,720 2,398 9,895 886 6,542 12% 50% 4% 33% 0%
East Midlands SHA 5N7 DERBY CITY PCT 7,501 1,339 2,806 711 2,646 18% 37% 9% 35% 1% 7,586 1,465 3,245 429 2,447 19% 43% 6% 32% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 18,174 3,014 7,084 1,733 6,343 17% 39% 10% 35% 1% 18,364 2,003 10,023 797 5,540 11% 55% 4% 30% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 20,200 2,878 8,591 2,186 6,544 14% 43% 11% 32% 0% 20,400 2,285 11,207 1,008 5,900 11% 55% 5% 29% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 18,688 1,903 9,259 1,688 5,838 10% 50% 9% 31% 0% 18,849 2,719 9,533 1,171 5,425 14% 51% 6% 29% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 8,966 1,699 3,737 890 2,640 19% 42% 10% 29% 1% 9,044 1,135 4,925 241 2,743 13% 54% 3% 30% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 18,557 3,226 6,619 2,480 6,231 17% 36% 13% 34% 1% 18,682 4,128 7,006 1,231 6,317 22% 38% 7% 34% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 4,974 541 2,379 327 1,726 11% 48% 7% 35% 1% 5,027 445 2,931 218 1,433 9% 58% 4% 29% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 9,759 1,269 4,548 786 3,156 13% 47% 8% 32% 1% 9,884 1,488 5,097 401 2,898 15% 52% 4% 29% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 8,209 631 4,423 573 2,582 8% 54% 7% 31% 1% 8,289 585 5,119 334 2,251 7% 62% 4% 27% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 6,614 1,214 2,427 901 2,074 18% 37% 14% 31% 1% 6,695 782 3,888 228 1,797 12% 58% 3% 27% 1%
107
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…after 6.30pm¹ As far as you know, is your GP surgery open…on Saturdays¹
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open after
who say GP surgery is open on
after 6.30pm - total responses
Saturdays - total responses
Saturdays (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
6.30pm (+/-)
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,443,726 223,594 598,676 156,633 464,822 15% 41% 11% 32% 0% 1,458,951 195,654 744,324 77,819 441,155 13% 51% 5% 30% 0%
West Midlands SHA 5MD COVENTRY TEACHING PCT 9,071 1,286 4,405 724 2,655 14% 49% 8% 29% 1% 9,159 966 5,314 311 2,568 11% 58% 3% 28% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 4,509 362 2,484 365 1,299 8% 55% 8% 29% 1% 4,560 428 2,622 230 1,280 9% 57% 5% 28% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 6,414 1,409 2,293 772 1,941 22% 36% 12% 30% 1% 6,480 845 3,464 248 1,923 13% 53% 4% 30% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 6,934 1,824 2,498 891 1,720 26% 36% 13% 25% 1% 7,043 1,343 3,627 239 1,833 19% 52% 3% 26% 1%
West Midlands SHA 5PE DUDLEY PCT 8,242 1,649 3,096 943 2,554 20% 38% 11% 31% 1% 8,304 868 4,689 331 2,415 10% 56% 4% 29% 1%
West Midlands SHA 5PF SANDWELL PCT 8,370 2,451 2,600 1,199 2,120 29% 31% 14% 25% 1% 8,442 1,144 4,593 358 2,348 14% 54% 4% 28% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 10,128 1,861 4,411 1,000 2,856 18% 44% 10% 28% 1% 10,284 1,118 6,093 310 2,763 11% 59% 3% 27% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 5,847 716 2,563 728 1,840 12% 44% 12% 31% 1% 5,891 674 3,222 246 1,749 11% 55% 4% 30% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 6,891 1,077 2,695 796 2,323 16% 39% 12% 34% 1% 7,018 1,125 3,416 246 2,231 16% 49% 3% 32% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 16,822 2,491 6,468 2,117 5,745 15% 38% 13% 34% 1% 17,006 1,609 9,552 682 5,163 9% 56% 4% 30% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 15,560 2,156 6,338 1,646 5,420 14% 41% 11% 35% 1% 15,725 2,129 7,400 1,441 4,755 14% 47% 9% 30% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 14,884 1,521 7,221 1,338 4,804 10% 49% 9% 32% 0% 15,039 2,155 7,387 1,071 4,426 14% 49% 7% 29% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 5,899 724 2,960 577 1,637 12% 50% 10% 28% 1% 5,996 763 3,326 381 1,527 13% 55% 6% 25% 1%
East of England SHA 5GC LUTON PCT 5,028 903 2,119 484 1,522 18% 42% 10% 30% 1% 5,119 714 2,579 271 1,555 14% 50% 5% 30% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 9,718 2,581 2,985 1,235 2,917 27% 31% 13% 30% 1% 9,826 1,264 5,241 320 3,001 13% 53% 3% 31% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 11,589 1,785 5,138 1,042 3,625 15% 44% 9% 31% 1% 11,692 1,849 5,790 638 3,416 16% 50% 5% 29% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 15,746 2,102 7,002 1,444 5,198 13% 44% 9% 33% 1% 15,876 2,203 7,715 1,288 4,671 14% 49% 8% 29% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 15,690 2,636 6,221 1,766 5,067 17% 40% 11% 32% 1% 15,856 2,663 6,877 1,520 4,795 17% 43% 10% 30% 1%
East of England SHA 5PN PETERBOROUGH PCT 4,402 552 1,959 418 1,474 13% 44% 9% 33% 1% 4,446 739 2,207 227 1,274 17% 50% 5% 29% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 16,831 1,712 7,654 2,401 5,064 10% 45% 14% 30% 0% 16,944 1,749 9,341 927 4,927 10% 55% 5% 29% 0%
East of England SHA 5PQ NORFOLK PCT 20,748 1,887 10,222 1,883 6,756 9% 49% 9% 33% 0% 20,982 2,327 11,544 1,224 5,888 11% 55% 6% 28% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 6,181 1,111 2,000 840 2,230 18% 32% 14% 36% 1% 6,258 1,240 2,391 575 2,052 20% 38% 9% 33% 1%
East of England SHA 5PT SUFFOLK PCT 16,656 2,620 6,477 1,535 6,024 16% 39% 9% 36% 1% 16,832 3,040 7,683 794 5,314 18% 46% 5% 32% 1%
East of England SHA 5PV WEST ESSEX PCT 7,517 1,284 3,024 834 2,374 17% 40% 11% 32% 1% 7,630 1,533 3,392 659 2,046 20% 44% 9% 27% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 8,761 1,274 3,670 1,074 2,742 15% 42% 12% 31% 1% 8,844 893 5,161 375 2,414 10% 58% 4% 27% 1%
East of England SHA 5PX MID ESSEX PCT 10,292 1,591 4,382 1,200 3,119 15% 43% 12% 30% 1% 10,400 1,535 5,307 692 2,865 15% 51% 7% 28% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 10,903 1,829 4,404 1,510 3,160 17% 40% 14% 29% 1% 11,039 2,963 4,610 630 2,835 27% 42% 6% 26% 1%
London SHA 5A4 HAVERING PCT 6,779 1,805 2,072 1,191 1,711 27% 31% 18% 25% 1% 6,828 915 3,287 740 1,886 13% 48% 11% 28% 1%
London SHA 5A5 KINGSTON PCT 5,004 1,223 1,708 799 1,274 24% 34% 16% 25% 1% 5,043 808 2,441 347 1,448 16% 48% 7% 29% 1%
London SHA 5A7 BROMLEY PCT 8,758 1,452 3,873 951 2,482 17% 44% 11% 28% 1% 8,839 1,452 4,565 596 2,227 16% 52% 7% 25% 1%
London SHA 5A8 GREENWICH PCT 6,484 1,352 2,595 697 1,840 21% 40% 11% 28% 1% 6,574 857 3,617 220 1,880 13% 55% 3% 29% 1%
London SHA 5A9 BARNET PCT 9,009 1,493 4,102 1,139 2,275 17% 46% 13% 25% 1% 9,099 780 5,475 406 2,436 9% 60% 4% 27% 1%
London SHA 5AT HILLINGDON PCT 6,858 1,265 2,825 725 2,042 18% 41% 11% 30% 1% 6,926 784 3,824 308 2,010 11% 55% 4% 29% 1%
London SHA 5C1 ENFIELD PCT 6,340 1,444 2,410 763 1,722 23% 38% 12% 27% 1% 6,362 959 3,221 361 1,821 15% 51% 6% 29% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 4,175 1,901 805 595 874 46% 19% 14% 21% 1% 4,218 1,192 1,717 146 1,163 28% 41% 3% 28% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 6,489 1,413 2,736 616 1,724 22% 42% 9% 27% 1% 6,584 937 3,427 177 2,043 14% 52% 3% 31% 1%
London SHA 5C4 TOWER HAMLETS PCT 6,084 2,219 1,505 861 1,499 36% 25% 14% 25% 1% 6,184 2,081 2,016 289 1,798 34% 33% 5% 29% 1%
London SHA 5C5 NEWHAM PCT 7,512 1,633 3,352 685 1,842 22% 45% 9% 25% 1% 7,621 1,542 3,815 292 1,971 20% 50% 4% 26% 1%
London SHA 5C9 HARINGEY PCT 6,846 1,357 3,033 682 1,775 20% 44% 10% 26% 1% 6,944 1,090 3,659 215 1,980 16% 53% 3% 29% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 4,715 1,114 1,978 394 1,229 24% 42% 8% 26% 1% 4,798 1,008 2,100 186 1,504 21% 44% 4% 31% 1%
108
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…after 6.30pm¹ As far as you know, is your GP surgery open…on Saturdays¹
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open after
who say GP surgery is open on
after 6.30pm - total responses
Saturdays - total responses
Saturdays (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
6.30pm (+/-)
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,443,726 223,594 598,676 156,633 464,822 15% 41% 11% 32% 0% 1,458,951 195,654 744,324 77,819 441,155 13% 51% 5% 30% 0%
London SHA 5HX EALING PCT 8,950 1,583 4,209 1,037 2,121 18% 47% 12% 24% 1% 9,017 1,285 5,031 410 2,291 14% 56% 5% 25% 1%
London SHA 5HY HOUNSLOW PCT 6,079 1,177 2,444 770 1,688 19% 40% 13% 28% 1% 6,130 693 3,476 205 1,755 11% 57% 3% 29% 1%
London SHA 5K5 BRENT PCT 8,590 1,825 3,776 1,174 1,815 21% 44% 14% 21% 1% 8,651 955 5,452 201 2,042 11% 63% 2% 24% 1%
London SHA 5K6 HARROW PCT 5,917 1,276 2,448 811 1,383 22% 41% 14% 23% 1% 5,993 1,660 2,481 389 1,463 28% 41% 6% 24% 1%
London SHA 5K7 CAMDEN PCT 6,567 1,090 2,946 769 1,762 17% 45% 12% 27% 1% 6,597 747 3,485 189 2,176 11% 53% 3% 33% 1%
London SHA 5K8 ISLINGTON PCT 5,437 1,002 2,308 643 1,484 18% 42% 12% 27% 1% 5,494 685 2,899 179 1,732 12% 53% 3% 32% 1%
London SHA 5K9 CROYDON PCT 9,296 1,935 3,682 1,083 2,596 21% 40% 12% 28% 1% 9,402 1,371 4,953 489 2,588 15% 53% 5% 28% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 4,995 807 2,368 482 1,338 16% 47% 10% 27% 1% 5,071 637 2,740 144 1,550 13% 54% 3% 31% 1%
London SHA 5LC WESTMINSTER PCT 6,503 1,290 2,782 672 1,758 20% 43% 10% 27% 1% 6,542 602 3,620 174 2,146 9% 55% 3% 33% 1%
London SHA 5LD LAMBETH PCT 9,495 1,997 3,506 1,246 2,745 21% 37% 13% 29% 1% 9,698 2,161 4,102 387 3,049 22% 42% 4% 31% 1%
London SHA 5LE SOUTHWARK PCT 7,616 1,623 2,770 1,067 2,156 21% 36% 14% 28% 1% 7,744 731 4,295 288 2,430 9% 55% 4% 31% 1%
London SHA 5LF LEWISHAM PCT 7,396 1,758 2,543 982 2,113 24% 34% 13% 29% 1% 7,474 975 3,753 465 2,282 13% 50% 6% 31% 1%
London SHA 5LG WANDSWORTH PCT 9,491 3,136 2,489 1,286 2,580 33% 26% 14% 27% 1% 9,499 2,302 3,494 599 3,105 24% 37% 6% 33% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 5,337 744 2,356 703 1,535 14% 44% 13% 29% 1% 5,396 697 2,746 313 1,641 13% 51% 6% 30% 1%
London SHA 5M7 SUTTON & MERTON PCT 10,171 2,546 3,473 1,441 2,711 25% 34% 14% 27% 1% 10,228 2,114 4,517 649 2,947 21% 44% 6% 29% 1%
London SHA 5NA REDBRIDGE PCT 6,534 2,299 1,801 953 1,481 35% 28% 15% 23% 1% 6,591 1,636 2,927 324 1,705 25% 44% 5% 26% 1%
London SHA 5NC WALTHAM FOREST PCT 6,732 1,860 2,130 977 1,766 28% 32% 15% 26% 1% 6,790 870 3,634 252 2,033 13% 54% 4% 30% 1%
London SHA TAK BEXLEY CARE TRUST 5,952 1,156 2,296 683 1,816 19% 39% 11% 31% 1% 6,026 805 3,291 219 1,711 13% 55% 4% 28% 1%
South East Coast SHA 5L3 MEDWAY PCT 7,176 945 3,238 994 1,999 13% 45% 14% 28% 1% 7,231 735 4,014 362 2,120 10% 56% 5% 29% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 8,356 900 4,078 694 2,684 11% 49% 8% 32% 1% 8,418 833 4,259 400 2,926 10% 51% 5% 35% 1%
South East Coast SHA 5P5 SURREY PCT 31,507 4,427 13,595 3,381 10,104 14% 43% 11% 32% 0% 31,787 5,610 14,775 2,193 9,208 18% 46% 7% 29% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 22,455 3,174 8,591 2,453 8,237 14% 38% 11% 37% 0% 22,660 2,894 10,683 1,642 7,441 13% 47% 7% 33% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 9,670 833 4,745 788 3,304 9% 49% 8% 34% 1% 9,763 1,004 5,168 580 3,010 10% 53% 6% 31% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 4,946 433 2,488 401 1,624 9% 50% 8% 33% 1% 5,012 764 2,480 297 1,471 15% 49% 6% 29% 1%
South East Coast SHA 5P9 WEST KENT PCT 18,784 2,821 7,532 2,446 5,985 15% 40% 13% 32% 1% 19,039 2,144 10,360 1,073 5,462 11% 54% 6% 29% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 20,550 3,298 8,199 2,448 6,604 16% 40% 12% 32% 0% 20,761 2,167 11,608 905 6,081 10% 56% 4% 29% 0%
South Central SHA 5CQ MILTON KEYNES PCT 6,602 995 2,871 565 2,171 15% 43% 9% 33% 1% 6,667 1,387 2,804 411 2,066 21% 42% 6% 31% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 5,487 828 1,990 573 2,096 15% 36% 10% 38% 1% 5,545 918 2,219 502 1,906 17% 40% 9% 34% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 7,052 775 3,185 618 2,474 11% 45% 9% 35% 1% 7,138 1,021 3,273 566 2,278 14% 46% 8% 32% 1%
South Central SHA 5QC HAMPSHIRE PCT 35,941 5,901 13,463 4,129 12,448 16% 37% 11% 35% 0% 36,137 4,976 16,743 3,061 11,358 14% 46% 8% 31% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 14,257 1,547 6,462 1,382 4,866 11% 45% 10% 34% 1% 14,350 1,555 7,189 1,125 4,480 11% 50% 8% 31% 0%
South Central SHA 5QE OXFORDSHIRE PCT 18,418 1,970 8,491 1,440 6,517 11% 46% 8% 35% 0% 18,587 2,839 8,665 1,018 6,064 15% 47% 5% 33% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 13,216 1,820 5,660 1,358 4,378 14% 43% 10% 33% 1% 13,310 1,937 6,005 1,331 4,037 15% 45% 10% 30% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 10,886 1,427 5,080 1,030 3,349 13% 47% 9% 31% 1% 11,007 1,385 5,687 593 3,343 13% 52% 5% 30% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 3,865 573 1,509 371 1,413 15% 39% 10% 37% 1% 3,906 672 1,786 212 1,236 17% 46% 5% 32% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 6,781 1,787 2,007 774 2,213 26% 30% 11% 33% 1% 6,814 1,169 3,196 348 2,101 17% 47% 5% 31% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 7,350 765 3,294 710 2,581 10% 45% 10% 35% 1% 7,443 1,025 3,493 571 2,354 14% 47% 8% 32% 1%
109
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…after 6.30pm¹ As far as you know, is your GP surgery open…on Saturdays¹
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
As far as aware, GP surgery open
who say GP surgery is open after
who say GP surgery is open on
after 6.30pm - total responses
Saturdays - total responses
Saturdays (+/-)
% Sometimes
% Sometimes
% Don't know
% Don't know
6.30pm (+/-)
Sometimes
Sometimes
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,443,726 223,594 598,676 156,633 464,822 15% 41% 11% 32% 0% 1,458,951 195,654 744,324 77,819 441,155 13% 51% 5% 30% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 5,355 348 2,724 323 1,960 6% 51% 6% 37% 1% 5,411 1,002 2,141 452 1,816 19% 40% 8% 34% 1%
South West SHA 5K3 SWINDON PCT 5,516 819 2,138 509 2,051 15% 39% 9% 37% 1% 5,587 529 2,888 188 1,982 9% 52% 3% 35% 1%
South West SHA 5M8 NORTH SOMERSET PCT 5,655 931 1,938 880 1,906 16% 34% 16% 34% 1% 5,691 537 2,863 412 1,879 9% 50% 7% 33% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 16,449 1,971 7,139 1,570 5,769 12% 43% 10% 35% 0% 16,602 1,574 8,956 806 5,266 9% 54% 5% 32% 0%
South West SHA 5QJ BRISTOL PCT 12,260 2,413 4,293 1,290 4,264 20% 35% 11% 35% 1% 12,374 2,298 4,878 920 4,277 19% 39% 7% 35% 1%
South West SHA 5QK WILTSHIRE PCT 12,346 2,059 4,468 1,520 4,299 17% 36% 12% 35% 1% 12,479 1,540 5,863 1,006 4,070 12% 47% 8% 33% 1%
South West SHA 5QL SOMERSET PCT 14,488 1,874 6,253 1,278 5,084 13% 43% 9% 35% 1% 14,588 2,384 6,480 1,090 4,633 16% 44% 7% 32% 1%
South West SHA 5QM DORSET PCT 11,146 1,508 4,773 1,051 3,815 14% 43% 9% 34% 1% 11,256 1,200 6,062 668 3,325 11% 54% 6% 30% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 10,051 1,528 3,691 1,154 3,678 15% 37% 11% 37% 1% 10,135 1,142 4,926 683 3,383 11% 49% 7% 33% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 14,888 1,794 6,448 1,690 4,956 12% 43% 11% 33% 1% 15,036 1,897 7,540 916 4,683 13% 50% 6% 31% 1%
South West SHA 5QQ DEVON PCT 21,111 2,257 9,348 2,079 7,426 11% 44% 10% 35% 0% 21,294 1,605 12,380 1,009 6,300 8% 58% 5% 30% 0%
South West SHA TAL TORBAY CARE TRUST 3,965 264 2,006 244 1,451 7% 51% 6% 37% 1% 3,994 391 1,998 254 1,351 10% 50% 6% 34% 1%
110
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…on Sundays¹ Desire for surgery to open at additional times
who would like the surgery to be open
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
additional times - total responses
who say GP surgery is open on
Desire for surgery to open at
Sundays - total responses
at additional times (+/-)
% Sometimes
% Don't know
Sundays (+/-)
Sometimes
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,444,315 11,914 1,056,707 3,524 372,170 1% 73% * 26% 0% 1,992,006 1,174,761 817,244 59% 41% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 70,695 473 50,516 159 19,547 1% 71% * 28% 0% 99,012 53,660 45,353 54% 46% 0%
North West SHA N/A N/A 194,559 1,369 142,315 406 50,470 1% 73% * 26% 0% 268,060 155,122 112,939 58% 42% 0%
Yorkshire and the Humber N/A N/A 144,602 1,059 106,431 266 36,846 1% 74% * 25% 0% 198,857 115,197 83,660 58% 42% 0%
East Midlands SHA N/A N/A 123,098 936 89,644 262 32,256 1% 73% * 26% 0% 168,852 96,337 72,515 57% 43% 0%
West Midlands SHA N/A N/A 149,296 1,284 111,336 338 36,338 1% 75% * 24% 0% 208,791 125,120 83,671 60% 40% 0%
East of England SHA N/A N/A 160,136 1,186 118,637 387 39,927 1% 74% * 25% 0% 218,255 129,177 89,078 59% 41% 0%
London SHA N/A N/A 215,090 3,402 156,127 902 54,659 2% 73% * 25% 0% 304,113 199,242 104,871 66% 34% 0%
South East Coast SHA N/A N/A 123,660 608 91,901 236 30,915 * 74% * 25% 0% 167,548 99,146 68,402 59% 41% 0%
South Central SHA N/A N/A 115,590 721 82,868 300 31,702 1% 72% * 27% 0% 157,180 91,586 65,594 58% 42% 0%
South West SHA N/A N/A 147,588 877 106,933 269 39,509 1% 72% * 27% 0% 201,338 110,175 91,163 55% 45% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 7,232 59 4,719 30 2,424 1% 65% * 34% 0% 10,224 5,458 4,766 53% 47% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 5,856 30 4,197 8 1,620 1% 72% * 28% 0% 8,081 4,315 3,766 53% 47% 1%
North East SHA 5D9 HARTLEPOOL PCT 2,248 27 1,533 2 685 1% 68% * 30% 0% 3,196 1,787 1,410 56% 44% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 5,109 33 3,595 9 1,472 1% 70% * 29% 0% 6,963 4,145 2,819 60% 40% 1%
North East SHA 5J9 DARLINGTON PCT 2,784 22 1,903 7 851 1% 68% * 31% 0% 3,897 1,966 1,931 50% 50% 2%
North East SHA 5KF GATESHEAD PCT 5,489 43 4,000 13 1,433 1% 73% * 26% 0% 7,719 4,251 3,468 55% 45% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 4,105 15 2,961 10 1,120 * 72% * 27% 0% 5,838 3,142 2,696 54% 46% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 7,412 61 5,188 13 2,150 1% 70% * 29% 0% 10,580 5,535 5,046 52% 48% 1%
North East SHA 5KM MIDDLESBROUGH PCT 3,802 36 2,656 12 1,098 1% 70% * 29% 0% 5,483 3,206 2,277 58% 42% 1%
North East SHA 5ND COUNTY DURHAM PCT 14,338 89 10,901 22 3,326 1% 76% * 23% 0% 19,924 11,032 8,892 55% 45% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 3,445 23 2,398 12 1,011 1% 70% * 29% 0% 4,952 2,462 2,490 50% 50% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 8,876 34 6,467 20 2,355 * 73% * 27% 0% 12,153 6,360 5,793 52% 48% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 4,211 26 2,995 11 1,179 1% 71% * 28% 0% 5,865 3,410 2,455 58% 42% 1%
North West SHA 5F5 SALFORD PCT 6,035 37 4,241 13 1,744 1% 70% * 29% 0% 8,610 5,007 3,603 58% 42% 1%
North West SHA 5F7 STOCKPORT PCT 8,045 47 5,926 21 2,052 1% 74% * 26% 0% 10,876 6,143 4,733 56% 44% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 8,412 35 6,048 23 2,307 * 72% * 27% 0% 11,645 6,572 5,073 56% 44% 1%
North West SHA 5HP BLACKPOOL PCT 3,924 45 2,809 15 1,057 1% 72% * 27% 0% 5,505 2,962 2,542 54% 46% 1%
North West SHA 5HQ BOLTON PCT 7,630 68 5,475 13 2,074 1% 72% * 27% 0% 10,416 5,924 4,492 57% 43% 1%
North West SHA 5J2 WARRINGTON PCT 5,480 17 4,150 10 1,302 * 76% * 24% 0% 7,559 4,691 2,868 62% 38% 1%
North West SHA 5J4 KNOWSLEY PCT 3,901 42 2,792 13 1,055 1% 72% * 27% 0% 5,672 3,248 2,424 57% 43% 1%
North West SHA 5J5 OLDHAM PCT 5,994 56 4,158 7 1,772 1% 69% * 30% 0% 8,347 4,747 3,599 57% 43% 1%
North West SHA 5JX BURY PCT 5,172 61 3,695 19 1,396 1% 71% * 27% 0% 7,006 4,119 2,886 59% 41% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 6,415 31 4,793 15 1,575 * 75% * 25% 0% 8,738 5,275 3,463 60% 40% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 14,233 65 10,666 26 3,476 * 75% * 24% 0% 19,470 9,690 9,781 50% 50% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 9,424 58 6,689 34 2,643 1% 71% * 28% 0% 12,827 7,045 5,782 55% 45% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 12,574 65 9,458 24 3,027 1% 75% * 24% 0% 17,251 9,962 7,288 58% 42% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 10,400 52 7,720 21 2,606 * 74% * 25% 0% 14,098 7,989 6,109 57% 43% 1%
111
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…on Sundays¹ Desire for surgery to open at additional times
who would like the surgery to be open
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
additional times - total responses
who say GP surgery is open on
Desire for surgery to open at
Sundays - total responses
at additional times (+/-)
% Sometimes
% Don't know
Sundays (+/-)
Sometimes
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,444,315 11,914 1,056,707 3,524 372,170 1% 73% * 26% 0% 1,992,006 1,174,761 817,244 59% 41% 0%
North West SHA 5NJ SEFTON PCT 7,590 37 5,784 8 1,761 * 76% * 23% 0% 10,496 6,223 4,273 59% 41% 1%
North West SHA 5NK WIRRAL PCT 8,879 32 6,577 18 2,252 * 74% * 25% 0% 12,253 6,655 5,599 54% 46% 1%
North West SHA 5NL LIVERPOOL PCT 12,470 106 9,138 26 3,200 1% 73% * 26% 0% 17,647 10,362 7,285 59% 41% 1%
North West SHA 5NM HALTON & ST HELENS PCT 8,466 124 6,349 11 1,982 1% 75% * 23% 0% 11,774 7,070 4,705 60% 40% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 7,122 44 5,122 5 1,951 1% 72% * 27% 0% 9,694 5,663 4,031 58% 42% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 13,099 67 9,495 16 3,522 1% 72% * 27% 0% 17,461 10,139 7,323 58% 42% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 5,639 61 4,161 8 1,410 1% 74% * 25% 0% 7,972 5,058 2,915 63% 37% 1%
North West SHA 5NR TRAFFORD PCT 5,966 56 4,408 4 1,498 1% 74% * 25% 0% 8,037 4,916 3,121 61% 39% 1%
North West SHA 5NT MANCHESTER PCT 13,477 135 9,666 48 3,628 1% 72% * 27% 0% 18,841 12,252 6,589 65% 35% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 4,455 19 3,449 15 973 * 77% * 22% 0% 6,222 3,590 2,633 58% 42% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 6,633 68 4,790 9 1,766 1% 72% * 27% 0% 9,282 5,318 3,964 57% 43% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 5,559 80 3,969 4 1,506 1% 71% * 27% 0% 7,563 4,258 3,305 56% 44% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 6,399 26 4,650 14 1,709 * 73% * 27% 0% 8,838 4,918 3,920 56% 44% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 21,896 129 16,260 33 5,474 1% 74% * 25% 0% 29,894 18,643 11,251 62% 38% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 10,908 74 7,886 25 2,923 1% 72% * 27% 0% 15,016 8,812 6,204 59% 41% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 9,427 192 6,605 13 2,616 2% 70% * 28% 0% 12,877 7,468 5,409 58% 42% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 15,108 83 11,477 19 3,530 1% 76% * 23% 0% 20,830 12,532 8,298 60% 40% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 7,946 42 5,896 15 1,993 1% 74% * 25% 0% 11,177 6,433 4,744 58% 42% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 22,095 108 16,314 34 5,638 * 74% * 26% 0% 29,925 15,579 14,346 52% 48% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 8,807 37 6,938 17 1,815 * 79% * 21% 0% 11,897 6,917 4,980 58% 42% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 7,416 58 5,092 14 2,252 1% 69% * 30% 0% 10,367 5,871 4,496 57% 43% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 13,432 129 9,777 50 3,476 1% 73% * 26% 0% 18,746 11,531 7,215 62% 38% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 4,521 14 3,327 4 1,176 * 74% * 26% 0% 6,222 3,327 2,895 53% 47% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 8,606 74 5,997 23 2,513 1% 70% * 29% 0% 12,157 7,034 5,122 58% 42% 1%
East Midlands SHA 5ET BASSETLAW PCT 2,959 28 2,165 3 762 1% 73% * 26% 0% 4,094 2,150 1,944 53% 47% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 19,542 115 13,913 24 5,489 1% 71% * 28% 0% 26,590 14,591 12,000 55% 45% 1%
East Midlands SHA 5N7 DERBY CITY PCT 7,482 55 5,260 15 2,151 1% 70% * 29% 0% 10,422 5,807 4,615 56% 44% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 18,206 97 13,674 25 4,410 1% 75% * 24% 0% 24,774 14,203 10,571 57% 43% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 20,271 88 15,553 34 4,596 * 77% * 23% 0% 27,543 15,559 11,984 56% 44% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 18,710 131 14,132 53 4,393 1% 76% * 23% 0% 25,351 14,931 10,421 59% 41% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 8,914 123 6,441 45 2,305 1% 72% 1% 26% 0% 12,656 8,347 4,310 66% 34% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 18,410 226 12,507 40 5,637 1% 68% * 31% 0% 25,264 13,715 11,549 54% 46% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 5,019 29 3,770 7 1,214 1% 75% * 24% 0% 6,747 3,945 2,802 58% 42% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 9,773 67 7,177 12 2,516 1% 73% * 26% 0% 13,862 8,343 5,519 60% 40% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 8,279 22 6,371 10 1,876 * 77% * 23% 0% 11,107 6,546 4,561 59% 41% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 6,604 37 5,065 12 1,489 1% 77% * 23% 0% 9,562 5,678 3,884 59% 41% 1%
112
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…on Sundays¹ Desire for surgery to open at additional times
who would like the surgery to be open
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
additional times - total responses
who say GP surgery is open on
Desire for surgery to open at
Sundays - total responses
at additional times (+/-)
% Sometimes
% Don't know
Sundays (+/-)
Sometimes
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,444,315 11,914 1,056,707 3,524 372,170 1% 73% * 26% 0% 1,992,006 1,174,761 817,244 59% 41% 0%
West Midlands SHA 5MD COVENTRY TEACHING PCT 9,069 78 6,880 20 2,091 1% 76% * 23% 0% 12,687 7,799 4,888 61% 39% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 4,538 17 3,491 11 1,019 * 77% * 22% 0% 6,156 4,037 2,119 66% 34% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 6,403 85 4,734 17 1,567 1% 74% * 24% 0% 9,149 5,456 3,692 60% 40% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 6,875 331 4,768 64 1,713 5% 69% 1% 25% 0% 10,172 6,962 3,209 68% 32% 1%
West Midlands SHA 5PE DUDLEY PCT 8,240 49 6,235 11 1,946 1% 76% * 24% 0% 11,534 6,961 4,573 60% 40% 1%
West Midlands SHA 5PF SANDWELL PCT 8,303 90 6,160 17 2,037 1% 74% * 25% 0% 11,891 7,506 4,385 63% 37% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 10,147 200 7,602 23 2,321 2% 75% * 23% 0% 14,719 9,168 5,551 62% 38% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 5,836 25 4,459 8 1,344 * 76% * 23% 0% 7,953 4,601 3,352 58% 42% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 6,903 31 5,002 17 1,852 * 72% * 27% 0% 10,067 5,402 4,665 54% 46% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 16,878 72 12,445 30 4,331 * 74% * 26% 0% 23,060 13,392 9,668 58% 42% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 15,549 57 11,340 30 4,121 * 73% * 27% 0% 21,428 12,246 9,182 57% 43% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 14,952 75 11,111 39 3,726 1% 74% * 25% 0% 20,549 12,053 8,496 59% 41% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 5,928 19 4,726 10 1,173 * 80% * 20% 0% 8,149 5,025 3,124 62% 38% 1%
East of England SHA 5GC LUTON PCT 5,048 47 3,639 22 1,339 1% 72% * 27% 0% 7,089 4,630 2,460 65% 35% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 9,735 249 6,930 24 2,533 3% 71% * 26% 0% 13,347 7,609 5,738 57% 43% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 11,583 164 8,534 20 2,866 1% 74% * 25% 0% 15,681 9,482 6,199 60% 40% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 15,709 80 11,696 43 3,890 1% 74% * 25% 0% 21,267 13,344 7,923 63% 37% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 15,656 87 11,379 42 4,147 1% 73% * 26% 0% 21,246 12,792 8,454 60% 40% 1%
East of England SHA 5PN PETERBOROUGH PCT 4,408 39 3,165 20 1,184 1% 72% * 27% 0% 6,179 3,609 2,570 58% 42% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 16,844 67 12,526 50 4,202 * 74% * 25% 0% 22,752 13,350 9,402 59% 41% 1%
East of England SHA 5PQ NORFOLK PCT 20,857 105 15,853 46 4,854 1% 76% * 23% 0% 28,099 16,706 11,393 59% 41% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 6,136 55 4,207 18 1,856 1% 69% * 30% 0% 8,512 4,448 4,064 52% 48% 1%
East of England SHA 5PT SUFFOLK PCT 16,693 92 11,970 27 4,604 1% 72% * 28% 0% 22,742 12,286 10,456 54% 46% 1%
East of England SHA 5PV WEST ESSEX PCT 7,508 52 5,676 6 1,774 1% 76% * 24% 0% 10,372 6,271 4,101 60% 40% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 8,772 60 6,789 22 1,900 1% 77% * 22% 0% 11,969 7,205 4,764 60% 40% 1%
East of England SHA 5PX MID ESSEX PCT 10,304 52 7,932 18 2,303 1% 77% * 22% 0% 13,963 8,457 5,506 61% 39% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 10,883 37 8,341 29 2,475 * 77% * 23% 0% 15,036 8,988 6,048 60% 40% 1%
London SHA 5A4 HAVERING PCT 6,729 33 5,096 14 1,585 * 76% * 24% 0% 9,215 5,711 3,504 62% 38% 1%
London SHA 5A5 KINGSTON PCT 5,009 101 3,643 26 1,240 2% 73% 1% 25% 0% 6,944 4,253 2,691 61% 39% 1%
London SHA 5A7 BROMLEY PCT 8,745 31 6,809 19 1,886 * 78% * 22% 0% 11,836 7,415 4,421 63% 37% 1%
London SHA 5A8 GREENWICH PCT 6,477 178 4,655 24 1,621 3% 72% * 25% 0% 9,173 6,139 3,034 67% 33% 1%
London SHA 5A9 BARNET PCT 9,002 125 6,800 48 2,029 1% 76% 1% 23% 0% 12,613 8,638 3,975 68% 32% 1%
London SHA 5AT HILLINGDON PCT 6,856 78 5,087 14 1,677 1% 74% * 24% 0% 9,579 6,392 3,187 67% 33% 1%
London SHA 5C1 ENFIELD PCT 6,284 60 4,687 27 1,510 1% 75% * 24% 0% 8,988 6,049 2,939 67% 33% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 4,065 61 2,913 17 1,074 2% 72% * 26% 0% 6,032 3,669 2,363 61% 39% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 6,468 162 4,479 23 1,804 3% 69% * 28% 0% 9,285 6,126 3,159 66% 34% 1%
London SHA 5C4 TOWER HAMLETS PCT 5,950 193 3,950 28 1,779 3% 66% * 30% 0% 8,572 5,497 3,076 64% 36% 1%
London SHA 5C5 NEWHAM PCT 7,433 197 5,403 74 1,760 3% 73% 1% 24% 0% 11,029 7,944 3,085 72% 28% 1%
London SHA 5C9 HARINGEY PCT 6,849 181 4,936 30 1,702 3% 72% * 25% 0% 9,653 6,656 2,997 69% 31% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 4,706 143 3,187 21 1,355 3% 68% * 29% 0% 6,674 4,152 2,522 62% 38% 1%
113
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…on Sundays¹ Desire for surgery to open at additional times
who would like the surgery to be open
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
additional times - total responses
who say GP surgery is open on
Desire for surgery to open at
Sundays - total responses
at additional times (+/-)
% Sometimes
% Don't know
Sundays (+/-)
Sometimes
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,444,315 11,914 1,056,707 3,524 372,170 1% 73% * 26% 0% 1,992,006 1,174,761 817,244 59% 41% 0%
London SHA 5HX EALING PCT 8,894 120 6,780 51 1,942 1% 76% 1% 22% 0% 12,877 9,012 3,865 70% 30% 1%
London SHA 5HY HOUNSLOW PCT 6,060 129 4,373 30 1,528 2% 72% * 25% 0% 8,628 5,834 2,794 68% 32% 1%
London SHA 5K5 BRENT PCT 8,546 125 6,613 52 1,755 1% 77% 1% 21% 0% 12,445 9,023 3,423 72% 28% 1%
London SHA 5K6 HARROW PCT 5,877 386 4,148 24 1,319 7% 71% * 22% 1% 8,407 5,373 3,034 64% 36% 1%
London SHA 5K7 CAMDEN PCT 6,530 50 4,615 20 1,845 1% 71% * 28% 0% 8,939 5,659 3,280 63% 37% 1%
London SHA 5K8 ISLINGTON PCT 5,440 54 3,889 21 1,476 1% 71% * 27% 0% 7,559 5,032 2,527 67% 33% 1%
London SHA 5K9 CROYDON PCT 9,311 78 7,056 33 2,145 1% 76% * 23% 0% 13,340 8,732 4,608 65% 35% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 4,998 26 3,596 25 1,351 1% 72% * 27% 0% 6,960 4,298 2,662 62% 38% 1%
London SHA 5LC WESTMINSTER PCT 6,488 67 4,518 22 1,881 1% 70% * 29% 0% 9,133 5,764 3,369 63% 37% 1%
London SHA 5LD LAMBETH PCT 9,493 108 6,565 36 2,784 1% 69% * 29% 0% 13,480 8,610 4,871 64% 36% 1%
London SHA 5LE SOUTHWARK PCT 7,649 105 5,413 27 2,103 1% 71% * 27% 0% 11,131 7,631 3,500 69% 31% 1%
London SHA 5LF LEWISHAM PCT 7,373 73 5,323 13 1,964 1% 72% * 27% 0% 10,489 6,963 3,526 66% 34% 1%
London SHA 5LG WANDSWORTH PCT 9,347 116 6,178 52 3,001 1% 66% 1% 32% 0% 12,866 7,811 5,055 61% 39% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 5,360 12 4,003 6 1,339 * 75% * 25% 0% 7,252 4,651 2,602 64% 36% 1%
London SHA 5M7 SUTTON & MERTON PCT 10,085 92 7,461 34 2,497 1% 74% * 25% 0% 14,081 9,006 5,075 64% 36% 1%
London SHA 5NA REDBRIDGE PCT 6,440 180 4,712 38 1,509 3% 73% 1% 23% 0% 9,234 5,733 3,501 62% 38% 1%
London SHA 5NC WALTHAM FOREST PCT 6,671 89 4,731 44 1,808 1% 71% 1% 27% 0% 9,476 6,333 3,143 67% 33% 1%
London SHA TAK BEXLEY CARE TRUST 5,955 47 4,509 9 1,389 1% 76% * 23% 0% 8,221 5,135 3,086 62% 38% 1%
South East Coast SHA 5L3 MEDWAY PCT 7,188 60 5,412 13 1,703 1% 75% * 24% 0% 9,886 6,378 3,508 65% 35% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 8,377 35 5,910 11 2,421 * 71% * 29% 0% 11,361 6,674 4,687 59% 41% 1%
South East Coast SHA 5P5 SURREY PCT 31,476 209 23,494 67 7,705 1% 75% * 24% 0% 42,650 25,614 17,036 60% 40% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 22,473 85 16,119 47 6,223 * 72% * 28% 0% 30,470 17,418 13,052 57% 43% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 9,716 40 7,314 12 2,349 * 75% * 24% 0% 12,930 7,532 5,399 58% 42% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 4,984 5 3,798 11 1,171 * 76% * 23% 0% 6,767 3,790 2,977 56% 44% 1%
South East Coast SHA 5P9 WEST KENT PCT 18,861 62 14,319 30 4,450 * 76% * 24% 0% 25,520 15,252 10,268 60% 40% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 20,586 113 15,535 44 4,894 1% 75% * 24% 0% 27,963 16,489 11,475 59% 41% 1%
South Central SHA 5CQ MILTON KEYNES PCT 6,587 46 4,694 10 1,837 1% 71% * 28% 0% 8,988 5,445 3,543 61% 39% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 5,458 50 3,589 25 1,793 1% 66% * 33% 0% 7,705 4,284 3,421 56% 44% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 7,085 107 4,946 28 2,003 2% 70% * 28% 0% 9,675 5,784 3,891 60% 40% 1%
South Central SHA 5QC HAMPSHIRE PCT 35,861 147 25,895 80 9,739 * 72% * 27% 0% 48,443 27,486 20,957 57% 43% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 14,240 52 10,484 41 3,664 * 74% * 26% 0% 19,262 11,540 7,722 60% 40% 1%
South Central SHA 5QE OXFORDSHIRE PCT 18,426 107 12,931 46 5,342 1% 70% * 29% 0% 24,661 13,965 10,695 57% 43% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 13,188 96 9,580 30 3,482 1% 73% * 26% 0% 18,118 10,854 7,264 60% 40% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 10,895 95 7,946 36 2,818 1% 73% * 26% 0% 15,026 9,583 5,442 64% 36% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 3,851 20 2,804 4 1,024 1% 73% * 27% 0% 5,301 2,644 2,657 50% 50% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 6,764 212 4,695 8 1,848 3% 69% * 27% 0% 9,243 5,395 3,847 58% 42% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 7,360 46 5,354 8 1,953 1% 73% * 27% 0% 10,180 5,547 4,633 54% 46% 1%
114
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire Responses include all those completing a questionnaire
As far as you know, is your GP surgery open…on Sundays¹ Desire for surgery to open at additional times
who would like the surgery to be open
As far as aware, GP surgery open on
95% confidence interval around %
95% confidence interval around %
additional times - total responses
who say GP surgery is open on
Desire for surgery to open at
Sundays - total responses
at additional times (+/-)
% Sometimes
% Don't know
Sundays (+/-)
Sometimes
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 1,444,315 11,914 1,056,707 3,524 372,170 1% 73% * 26% 0% 1,992,006 1,174,761 817,244 59% 41% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 5,363 35 3,708 37 1,582 1% 69% 1% 30% 0% 7,259 3,940 3,319 54% 46% 1%
South West SHA 5K3 SWINDON PCT 5,557 91 3,730 12 1,723 2% 67% * 31% 0% 7,719 4,484 3,235 58% 42% 1%
South West SHA 5M8 NORTH SOMERSET PCT 5,662 30 4,071 7 1,553 1% 72% * 27% 0% 7,714 4,358 3,356 56% 44% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 16,520 61 11,925 43 4,492 * 72% * 27% 0% 22,514 12,660 9,854 56% 44% 1%
South West SHA 5QJ BRISTOL PCT 12,187 64 8,372 24 3,727 1% 69% * 31% 0% 16,793 9,482 7,311 56% 44% 1%
South West SHA 5QK WILTSHIRE PCT 12,349 46 8,916 19 3,368 * 72% * 27% 0% 16,804 9,228 7,576 55% 45% 1%
South West SHA 5QL SOMERSET PCT 14,505 65 10,623 29 3,789 * 73% * 26% 0% 19,801 10,546 9,255 53% 47% 1%
South West SHA 5QM DORSET PCT 11,182 54 8,429 18 2,681 * 75% * 24% 0% 15,062 7,999 7,063 53% 47% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 10,031 46 7,056 11 2,917 * 70% * 29% 0% 13,603 7,503 6,100 55% 45% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 14,922 54 11,167 25 3,676 * 75% * 25% 0% 20,390 10,804 9,587 53% 47% 1%
South West SHA 5QQ DEVON PCT 21,215 61 16,032 24 5,097 * 76% * 24% 0% 28,786 15,194 13,592 53% 47% 1%
South West SHA TAL TORBAY CARE TRUST 3,972 13 2,854 3 1,103 * 72% * 28% 0% 5,470 3,034 2,436 55% 45% 1%
115
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they would like their surgery to be open at additional times
Additional times most like the surgery to be open
Additional times most like the surgery
to be open - total responses
% On a Saturday
% On a Sunday
% After 6.30pm
% At lunchtime
On a Saturday
% Before 8am
On a Sunday
After 6.30pm
At lunchtime
Before 8am
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 900,579 106,748 57,949 255,559 438,840 41,482 12% 6% 28% 49% 5%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 41,297 4,802 2,698 12,588 19,197 2,013 12% 7% 30% 46% 5%
North West SHA N/A N/A 119,121 13,983 7,750 35,116 57,237 5,034 12% 7% 29% 48% 4%
Yorkshire and the Humber N/A N/A 88,264 10,373 5,044 26,505 42,683 3,659 12% 6% 30% 48% 4%
East Midlands SHA N/A N/A 74,668 8,695 3,950 21,383 37,171 3,469 12% 5% 29% 50% 5%
West Midlands SHA N/A N/A 96,282 11,569 6,638 26,870 47,051 4,154 12% 7% 28% 49% 4%
East of England SHA N/A N/A 99,273 10,983 6,240 28,616 48,883 4,551 11% 6% 29% 49% 5%
London SHA N/A N/A 150,025 21,888 10,717 38,532 69,715 9,173 15% 7% 26% 46% 6%
South East Coast SHA N/A N/A 76,089 8,182 5,374 21,492 38,072 2,968 11% 7% 28% 50% 4%
South Central SHA N/A N/A 70,376 7,950 3,989 20,151 35,135 3,151 11% 6% 29% 50% 4%
South West SHA N/A N/A 85,183 8,323 5,549 24,307 43,695 3,309 10% 7% 29% 51% 4%
PCT name
North East SHA 5D7 NEWCASTLE PCT 4,133 538 262 1,173 1,929 232 13% 6% 28% 47% 6%
North East SHA 5D8 NORTH TYNESIDE PCT 3,327 372 205 1,009 1,610 130 11% 6% 30% 48% 4%
North East SHA 5D9 HARTLEPOOL PCT 1,349 161 195 449 468 75 12% 14% 33% 35% 6%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 3,128 367 191 965 1,454 152 12% 6% 31% 46% 5%
North East SHA 5J9 DARLINGTON PCT 1,574 149 81 524 734 86 9% 5% 33% 47% 5%
North East SHA 5KF GATESHEAD PCT 3,248 410 230 983 1,443 182 13% 7% 30% 44% 6%
North East SHA 5KG SOUTH TYNESIDE PCT 2,462 310 139 679 1,222 112 13% 6% 28% 50% 5%
North East SHA 5KL SUNDERLAND TEACHING PCT 4,262 531 244 1,290 1,981 216 12% 6% 30% 46% 5%
North East SHA 5KM MIDDLESBROUGH PCT 2,440 291 166 717 1,129 139 12% 7% 29% 46% 6%
North East SHA 5ND COUNTY DURHAM PCT 8,493 900 566 2,600 4,124 303 11% 7% 31% 49% 4%
North East SHA 5QR REDCAR AND CLEVELAND PCT 1,911 255 94 597 802 163 13% 5% 31% 42% 9%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 4,969 518 325 1,602 2,302 222 10% 7% 32% 46% 4%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 2,574 310 155 682 1,312 116 12% 6% 26% 51% 4%
North West SHA 5F5 SALFORD PCT 3,852 479 225 1,090 1,839 218 12% 6% 28% 48% 6%
North West SHA 5F7 STOCKPORT PCT 4,747 562 255 1,423 2,290 216 12% 5% 30% 48% 5%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 5,097 688 441 1,422 2,316 230 13% 9% 28% 45% 5%
North West SHA 5HP BLACKPOOL PCT 2,287 227 156 637 1,161 106 10% 7% 28% 51% 5%
North West SHA 5HQ BOLTON PCT 4,549 595 423 1,330 1,964 238 13% 9% 29% 43% 5%
North West SHA 5J2 WARRINGTON PCT 3,625 437 266 1,253 1,522 146 12% 7% 35% 42% 4%
North West SHA 5J4 KNOWSLEY PCT 2,514 378 153 683 1,211 90 15% 6% 27% 48% 4%
North West SHA 5J5 OLDHAM PCT 3,576 435 181 975 1,824 161 12% 5% 27% 51% 4%
North West SHA 5JX BURY PCT 3,142 399 225 1,013 1,333 171 13% 7% 32% 42% 5%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 4,108 562 309 1,180 1,882 175 14% 8% 29% 46% 4%
North West SHA 5NE CUMBRIA TEACHING PCT 7,508 594 353 2,251 4,004 307 8% 5% 30% 53% 4%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 5,411 511 315 1,525 2,794 266 9% 6% 28% 52% 5%
North West SHA 5NG CENTRAL LANCASHIRE PCT 7,678 914 378 2,435 3,701 249 12% 5% 32% 48% 3%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 6,101 689 335 1,730 3,075 272 11% 5% 28% 50% 4%
116
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they would like their surgery to be open at additional times
Additional times most like the surgery to be open
Additional times most like the surgery
to be open - total responses
% On a Saturday
% On a Sunday
% After 6.30pm
% At lunchtime
On a Saturday
% Before 8am
On a Sunday
After 6.30pm
At lunchtime
Before 8am
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 900,579 106,748 57,949 255,559 438,840 41,482 12% 6% 28% 49% 5%
North West SHA 5NJ SEFTON PCT 4,764 517 478 1,473 2,140 156 11% 10% 31% 45% 3%
North West SHA 5NK WIRRAL PCT 5,137 610 423 1,422 2,479 203 12% 8% 28% 48% 4%
North West SHA 5NL LIVERPOOL PCT 7,946 1,022 691 2,313 3,650 270 13% 9% 29% 46% 3%
North West SHA 5NM HALTON & ST HELENS PCT 5,403 617 374 1,656 2,540 216 11% 7% 31% 47% 4%
North West SHA 5NN WESTERN CHESHIRE PCT 4,368 450 184 1,427 2,159 149 10% 4% 33% 49% 3%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 7,763 778 280 2,303 4,088 314 10% 4% 30% 53% 4%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 3,918 557 285 1,091 1,813 171 14% 7% 28% 46% 4%
North West SHA 5NR TRAFFORD PCT 3,755 374 147 1,180 1,924 130 10% 4% 31% 51% 3%
North West SHA 5NT MANCHESTER PCT 9,298 1,279 717 2,619 4,218 466 14% 8% 28% 45% 5%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 2,790 232 230 767 1,478 83 8% 8% 28% 53% 3%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 4,062 525 216 1,189 2,022 110 13% 5% 29% 50% 3%
Yorkshire and the Humber 5J6 CALDERDALE PCT 3,217 364 173 986 1,574 119 11% 5% 31% 49% 4%
Yorkshire and the Humber 5JE BARNSLEY PCT 3,810 447 302 1,029 1,887 145 12% 8% 27% 50% 4%
Yorkshire and the Humber 5N1 LEEDS PCT 13,975 1,697 581 3,939 7,181 578 12% 4% 28% 51% 4%
Yorkshire and the Humber 5N2 KIRKLEES PCT 6,694 770 401 1,917 3,325 281 11% 6% 29% 50% 4%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 5,696 738 312 1,860 2,417 369 13% 5% 33% 42% 6%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 9,716 1,258 938 3,279 3,934 308 13% 10% 34% 40% 3%
Yorkshire and the Humber 5N5 DONCASTER PCT 5,009 549 274 1,538 2,384 264 11% 5% 31% 48% 5%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 12,248 1,249 471 3,886 6,209 433 10% 4% 32% 51% 4%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 5,259 480 247 1,660 2,669 204 9% 5% 32% 51% 4%
Yorkshire and the Humber 5NX HULL TEACHING PCT 4,521 610 229 1,295 2,129 257 13% 5% 29% 47% 6%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 8,703 1,142 450 2,588 4,106 417 13% 5% 30% 47% 5%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 2,564 312 220 571 1,368 93 12% 9% 22% 53% 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 5,510 675 280 1,523 2,710 320 12% 5% 28% 49% 6%
East Midlands SHA 5ET BASSETLAW PCT 1,705 234 80 541 685 164 14% 5% 32% 40% 10%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 11,419 1,284 529 3,323 5,809 475 11% 5% 29% 51% 4%
East Midlands SHA 5N7 DERBY CITY PCT 4,393 648 249 1,272 1,942 283 15% 6% 29% 44% 6%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 11,173 1,266 568 2,945 6,028 366 11% 5% 26% 54% 3%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 12,255 1,180 501 3,430 6,713 432 10% 4% 28% 55% 4%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 11,365 1,314 697 3,527 5,424 403 12% 6% 31% 48% 4%
East Midlands SHA 5PC LEICESTER CITY PCT 6,229 788 444 1,586 3,044 367 13% 7% 25% 49% 6%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 10,618 1,306 602 3,235 4,815 659 12% 6% 30% 45% 6%
West Midlands SHA 5CN HEREFORDSHIRE PCT 3,035 258 141 749 1,736 151 8% 5% 25% 57% 5%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 6,392 884 417 1,854 2,978 259 14% 7% 29% 47% 4%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 5,082 469 348 1,413 2,705 147 9% 7% 28% 53% 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 4,400 563 315 1,091 2,243 188 13% 7% 25% 51% 4%
117
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they would like their surgery to be open at additional times
Additional times most like the surgery to be open
Additional times most like the surgery
to be open - total responses
% On a Saturday
% On a Sunday
% After 6.30pm
% At lunchtime
On a Saturday
% Before 8am
On a Sunday
After 6.30pm
At lunchtime
Before 8am
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 900,579 106,748 57,949 255,559 438,840 41,482 12% 6% 28% 49% 5%
West Midlands SHA 5MD COVENTRY TEACHING PCT 5,958 693 545 1,648 2,812 260 12% 9% 28% 47% 4%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 3,129 356 183 1,014 1,470 106 11% 6% 32% 47% 3%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 4,188 582 301 1,176 1,924 205 14% 7% 28% 46% 5%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 5,070 824 442 1,084 2,264 456 16% 9% 21% 45% 9%
West Midlands SHA 5PE DUDLEY PCT 5,374 603 351 1,475 2,740 206 11% 7% 27% 51% 4%
West Midlands SHA 5PF SANDWELL PCT 5,804 825 550 1,326 2,758 344 14% 9% 23% 48% 6%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 6,939 966 419 1,856 3,391 307 14% 6% 27% 49% 4%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 3,612 398 240 1,165 1,668 141 11% 7% 32% 46% 4%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 4,222 595 316 1,266 1,842 204 14% 7% 30% 44% 5%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 10,416 1,167 564 2,912 5,461 312 11% 5% 28% 52% 3%
West Midlands SHA 5PL WORCESTERSHIRE PCT 9,475 945 423 2,744 4,953 410 10% 4% 29% 52% 4%
West Midlands SHA 5PM WARWICKSHIRE PCT 9,315 1,025 816 2,899 4,247 327 11% 9% 31% 46% 4%
West Midlands SHA TAM SOLIHULL CARE TRUST 3,870 416 266 1,199 1,859 130 11% 7% 31% 48% 3%
East of England SHA 5GC LUTON PCT 3,501 448 276 819 1,712 246 13% 8% 23% 49% 7%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 5,813 540 394 1,452 3,174 253 9% 7% 25% 55% 4%
East of England SHA 5P2 BEDFORDSHIRE PCT 7,293 840 528 2,130 3,493 302 12% 7% 29% 48% 4%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 10,188 1,379 426 3,164 4,792 427 14% 4% 31% 47% 4%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 9,694 1,151 484 2,644 4,866 549 12% 5% 27% 50% 6%
East of England SHA 5PN PETERBOROUGH PCT 2,682 370 214 777 1,203 118 14% 8% 29% 45% 4%
East of England SHA 5PP CAMBRIDGESHIRE PCT 10,332 1,028 684 3,207 5,046 368 10% 7% 31% 49% 4%
East of England SHA 5PQ NORFOLK PCT 13,080 1,234 849 3,724 6,796 477 9% 6% 28% 52% 4%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 3,491 421 159 1,075 1,619 216 12% 5% 31% 46% 6%
East of England SHA 5PT SUFFOLK PCT 9,555 928 466 2,664 4,990 507 10% 5% 28% 52% 5%
East of England SHA 5PV WEST ESSEX PCT 4,793 626 354 1,407 2,155 250 13% 7% 29% 45% 5%
East of England SHA 5PW NORTH EAST ESSEX PCT 5,565 503 460 1,440 2,949 213 9% 8% 26% 53% 4%
East of England SHA 5PX MID ESSEX PCT 6,474 639 360 1,919 3,291 264 10% 6% 30% 51% 4%
East of England SHA 5PY SOUTH WEST ESSEX PCT 6,812 875 586 2,192 2,798 361 13% 9% 32% 41% 5%
London SHA 5A4 HAVERING PCT 4,368 625 398 1,174 1,952 220 14% 9% 27% 45% 5%
London SHA 5A5 KINGSTON PCT 3,271 355 272 832 1,572 240 11% 8% 25% 48% 7%
London SHA 5A7 BROMLEY PCT 5,551 688 388 1,624 2,616 235 12% 7% 29% 47% 4%
London SHA 5A8 GREENWICH PCT 4,667 678 288 1,125 2,338 238 15% 6% 24% 50% 5%
London SHA 5A9 BARNET PCT 6,390 865 548 1,714 2,790 473 14% 9% 27% 44% 7%
London SHA 5AT HILLINGDON PCT 4,862 552 283 1,251 2,543 233 11% 6% 26% 52% 5%
London SHA 5C1 ENFIELD PCT 4,612 618 328 1,214 2,184 269 13% 7% 26% 47% 6%
London SHA 5C2 BARKING & DAGENHAM PCT 2,833 491 249 535 1,286 272 17% 9% 19% 45% 10%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 4,626 762 378 1,124 1,972 390 16% 8% 24% 43% 8%
London SHA 5C4 TOWER HAMLETS PCT 4,072 719 284 991 1,564 515 18% 7% 24% 38% 13%
London SHA 5C5 NEWHAM PCT 6,103 938 471 1,399 2,830 464 15% 8% 23% 46% 8%
London SHA 5C9 HARINGEY PCT 4,985 737 457 1,296 2,238 259 15% 9% 26% 45% 5%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 3,034 476 311 830 1,237 180 16% 10% 27% 41% 6%
118
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they would like their surgery to be open at additional times
Additional times most like the surgery to be open
Additional times most like the surgery
to be open - total responses
% On a Saturday
% On a Sunday
% After 6.30pm
% At lunchtime
On a Saturday
% Before 8am
On a Sunday
After 6.30pm
At lunchtime
Before 8am
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 900,579 106,748 57,949 255,559 438,840 41,482 12% 6% 28% 49% 5%
London SHA 5HX EALING PCT 6,718 858 498 1,811 3,182 368 13% 7% 27% 47% 5%
London SHA 5HY HOUNSLOW PCT 4,343 527 285 1,098 2,165 267 12% 7% 25% 50% 6%
London SHA 5K5 BRENT PCT 6,814 961 519 1,634 3,329 372 14% 8% 24% 49% 5%
London SHA 5K6 HARROW PCT 4,031 566 277 1,126 1,723 340 14% 7% 28% 43% 8%
London SHA 5K7 CAMDEN PCT 4,168 610 283 1,148 1,881 245 15% 7% 28% 45% 6%
London SHA 5K8 ISLINGTON PCT 3,723 623 242 1,054 1,652 151 17% 7% 28% 44% 4%
London SHA 5K9 CROYDON PCT 6,611 868 468 1,548 3,396 331 13% 7% 23% 51% 5%
London SHA 5LA KENSINGTON AND CHELSEA PCT 3,121 488 291 845 1,360 137 16% 9% 27% 44% 4%
London SHA 5LC WESTMINSTER PCT 4,282 594 283 1,118 2,011 276 14% 7% 26% 47% 6%
London SHA 5LD LAMBETH PCT 6,502 1,252 411 1,711 2,709 419 19% 6% 26% 42% 6%
London SHA 5LE SOUTHWARK PCT 5,975 1,000 342 1,402 2,930 300 17% 6% 23% 49% 5%
London SHA 5LF LEWISHAM PCT 5,246 878 306 1,225 2,555 282 17% 6% 23% 49% 5%
London SHA 5LG WANDSWORTH PCT 5,892 1,053 382 1,528 2,542 388 18% 6% 26% 43% 7%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 3,486 440 192 1,045 1,688 120 13% 5% 30% 48% 3%
London SHA 5M7 SUTTON & MERTON PCT 6,718 880 450 1,839 3,176 373 13% 7% 27% 47% 6%
London SHA 5NA REDBRIDGE PCT 4,335 659 317 1,022 1,963 372 15% 7% 24% 45% 9%
London SHA 5NC WALTHAM FOREST PCT 4,791 685 332 1,200 2,261 312 14% 7% 25% 47% 7%
London SHA TAK BEXLEY CARE TRUST 3,896 442 184 1,069 2,070 131 11% 5% 27% 53% 3%
South East Coast SHA 5L3 MEDWAY PCT 4,848 466 561 1,459 2,194 167 10% 12% 30% 45% 3%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 4,980 587 622 1,451 2,147 174 12% 12% 29% 43% 3%
South East Coast SHA 5P5 SURREY PCT 19,575 2,383 1,079 5,702 9,523 889 12% 6% 29% 49% 5%
South East Coast SHA 5P6 WEST SUSSEX PCT 13,457 1,374 710 3,903 6,911 560 10% 5% 29% 51% 4%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 5,809 635 497 1,587 2,940 150 11% 9% 27% 51% 3%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 2,949 250 321 859 1,402 116 8% 11% 29% 48% 4%
South East Coast SHA 5P9 WEST KENT PCT 11,700 1,329 791 3,296 5,924 360 11% 7% 28% 51% 3%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 12,770 1,159 794 3,235 7,031 552 9% 6% 25% 55% 4%
South Central SHA 5CQ MILTON KEYNES PCT 4,148 532 257 1,283 1,849 227 13% 6% 31% 45% 5%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 3,332 395 181 968 1,580 207 12% 5% 29% 47% 6%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 4,478 518 498 1,389 1,866 207 12% 11% 31% 42% 5%
South Central SHA 5QC HAMPSHIRE PCT 21,221 2,206 1,084 5,848 11,196 886 10% 5% 28% 53% 4%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 8,813 1,019 740 2,484 4,286 284 12% 8% 28% 49% 3%
South Central SHA 5QE OXFORDSHIRE PCT 10,743 1,136 374 3,082 5,655 496 11% 3% 29% 53% 5%
South Central SHA 5QF BERKSHIRE WEST PCT 8,341 986 408 2,496 4,032 418 12% 5% 30% 48% 5%
South Central SHA 5QG BERKSHIRE EAST PCT 7,245 920 337 2,051 3,597 340 13% 5% 28% 50% 5%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 2,055 237 109 550 1,074 85 12% 5% 27% 52% 4%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 4,181 452 248 1,304 1,982 196 11% 6% 31% 47% 5%
South West SHA 5F1 PLYMOUTH TEACHING PCT 4,292 480 321 1,264 2,091 137 11% 7% 29% 49% 3%
119
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who said they would like their surgery to be open at additional times
Additional times most like the surgery to be open
Additional times most like the surgery
to be open - total responses
% On a Saturday
% On a Sunday
% After 6.30pm
% At lunchtime
On a Saturday
% Before 8am
On a Sunday
After 6.30pm
At lunchtime
Before 8am
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 900,579 106,748 57,949 255,559 438,840 41,482 12% 6% 28% 49% 5%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 2,884 310 208 920 1,301 146 11% 7% 32% 45% 5%
South West SHA 5K3 SWINDON PCT 3,423 379 192 1,113 1,565 173 11% 6% 33% 46% 5%
South West SHA 5M8 NORTH SOMERSET PCT 3,320 283 320 944 1,663 110 9% 10% 28% 50% 3%
South West SHA 5QH GLOUCESTERSHIRE PCT 9,778 1,009 658 2,720 5,083 307 10% 7% 28% 52% 3%
South West SHA 5QJ BRISTOL PCT 7,230 904 485 2,159 3,242 439 13% 7% 30% 45% 6%
South West SHA 5QK WILTSHIRE PCT 7,074 777 524 1,918 3,538 317 11% 7% 27% 50% 4%
South West SHA 5QL SOMERSET PCT 8,321 829 412 2,450 4,278 351 10% 5% 29% 51% 4%
South West SHA 5QM DORSET PCT 6,301 537 381 1,610 3,573 199 9% 6% 26% 57% 3%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 5,708 526 466 1,541 2,968 207 9% 8% 27% 52% 4%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 8,356 653 566 2,520 4,296 322 8% 7% 30% 51% 4%
South West SHA 5QQ DEVON PCT 11,913 936 641 3,130 6,856 352 8% 5% 26% 58% 3%
South West SHA TAL TORBAY CARE TRUST 2,400 248 127 713 1,259 53 10% 5% 30% 52% 2%
120
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Rating of doctor giving you enough time
Rating of doctor giving you enough
95% confidence interval around %
Total completed forms received
who rate the doctor as good on
Total survey forms distributed
% Neither good nor poor
giving enough time (+/-)
Neither good nor poor
time - total responses
Response rate (%)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,644 1,077,584 743,446 159,718 46,365 18,775 25,756 52% 36% 8% 2% 1% 1% 88% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 102,978 57,309 35,945 6,532 1,617 556 1,019 56% 35% 6% 2% 1% 1% 91% 0%
North West SHA N/A N/A 867,552 315,503 36% 279,582 155,049 95,203 19,062 5,159 1,985 3,124 55% 34% 7% 2% 1% 1% 90% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 206,810 110,272 73,703 14,591 4,115 1,552 2,577 53% 36% 7% 2% 1% 1% 89% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 175,318 90,200 64,843 13,051 3,667 1,331 2,227 51% 37% 7% 2% 1% 1% 88% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 217,689 111,518 79,354 17,330 4,950 2,092 2,445 51% 36% 8% 2% 1% 1% 88% 0%
East of England SHA N/A N/A 479,906 205,710 43% 226,599 116,299 81,961 18,354 5,139 1,927 2,919 51% 36% 8% 2% 1% 1% 87% 0%
London SHA N/A N/A 1,288,203 397,393 31% 316,105 140,526 121,738 32,010 11,305 5,695 4,831 44% 39% 10% 4% 2% 2% 83% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 173,956 91,253 62,166 13,308 3,724 1,413 2,091 52% 36% 8% 2% 1% 1% 88% 0%
South Central SHA N/A N/A 316,489 132,029 42% 162,947 86,235 57,907 12,302 3,340 1,097 2,066 53% 36% 8% 2% 1% 1% 88% 0%
South West SHA N/A N/A 413,782 192,163 46% 209,661 118,922 70,628 13,177 3,349 1,129 2,456 57% 34% 6% 2% 1% 1% 90% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,632 5,974 3,556 694 202 61 146 56% 33% 7% 2% 1% 1% 90% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,373 4,867 2,804 478 113 45 67 58% 33% 6% 1% 1% 1% 92% 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,336 1,736 1,254 252 47 23 24 52% 38% 8% 1% 1% 1% 90% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,226 4,193 2,267 476 152 57 82 58% 31% 7% 2% 1% 1% 89% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,078 2,295 1,374 281 57 28 43 56% 34% 7% 1% 1% 1% 90% 1%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 8,028 4,421 2,790 571 119 46 81 55% 35% 7% 1% 1% 1% 90% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,063 3,465 2,079 357 91 30 42 57% 34% 6% 1% * 1% 91% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,015 6,066 3,818 779 200 53 100 55% 35% 7% 2% * 1% 90% 1%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,655 3,155 1,999 332 84 33 52 56% 35% 6% 1% 1% 1% 91% 1%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,701 11,018 7,804 1,262 301 102 213 53% 38% 6% 1% * 1% 91% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,201 3,000 1,790 264 70 20 57 58% 34% 5% 1% * 1% 92% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,668 7,120 4,411 786 180 59 112 56% 35% 6% 1% * 1% 91% 0%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,078 3,329 2,099 425 116 56 54 55% 35% 7% 2% 1% 1% 89% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 8,954 5,075 2,908 633 163 55 120 57% 32% 7% 2% 1% 1% 89% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,355 6,318 3,906 754 208 61 108 56% 34% 7% 2% 1% 1% 90% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,191 6,777 4,131 835 253 79 116 56% 34% 7% 2% 1% 1% 89% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,753 3,055 1,964 469 133 53 79 53% 34% 8% 2% 1% 1% 87% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,869 5,889 3,809 755 234 90 92 54% 35% 7% 2% 1% 1% 89% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,870 4,351 2,708 558 128 49 77 55% 34% 7% 2% 1% 1% 90% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 5,962 3,390 1,936 469 89 30 48 57% 32% 8% 1% * 1% 89% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,708 4,610 3,031 708 176 97 87 53% 35% 8% 2% 1% 1% 88% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,289 4,223 2,347 465 138 38 79 58% 32% 6% 2% 1% 1% 90% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,060 4,797 3,220 688 178 87 91 53% 36% 8% 2% 1% 1% 88% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,407 11,946 6,808 1,147 250 70 187 59% 33% 6% 1% * 1% 92% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,343 7,274 4,698 881 202 77 212 55% 35% 7% 2% 1% 2% 90% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 17,935 9,776 6,229 1,293 343 106 187 55% 35% 7% 2% 1% 1% 89% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,728 7,979 5,083 1,076 300 122 168 54% 35% 7% 2% 1% 1% 89% 0%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 10,952 6,091 3,720 754 193 66 129 56% 34% 7% 2% 1% 1% 90% 1%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,806 7,741 3,997 747 181 50 89 60% 31% 6% 1% * 1% 92% 0%
121
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Rating of doctor giving you enough time
Rating of doctor giving you enough
95% confidence interval around %
Total completed forms received
who rate the doctor as good on
Total survey forms distributed
% Neither good nor poor
giving enough time (+/-)
Neither good nor poor
time - total responses
Response rate (%)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,644 1,077,584 743,446 159,718 46,365 18,775 25,756 52% 36% 8% 2% 1% 1% 88% 0%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,502 10,558 6,116 1,104 313 133 278 57% 33% 6% 2% 1% 2% 90% 0%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,285 6,886 4,170 822 199 83 125 56% 34% 7% 2% 1% 1% 90% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,131 5,884 3,397 592 120 35 103 58% 34% 6% 1% * 1% 92% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,192 9,967 6,353 1,201 333 110 228 55% 35% 7% 2% 1% 1% 90% 0%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,249 4,522 2,863 554 170 67 73 55% 35% 7% 2% 1% 1% 90% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,354 4,587 2,830 607 176 84 68 55% 34% 7% 2% 1% 1% 89% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,609 10,025 6,881 1,524 563 288 328 51% 35% 8% 3% 1% 2% 86% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,459 3,529 2,323 395 129 18 65 55% 36% 6% 2% * 1% 91% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,714 5,168 3,544 672 175 70 85 53% 36% 7% 2% 1% 1% 90% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,862 4,176 2,807 552 147 72 108 53% 36% 7% 2% 1% 1% 89% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,256 4,920 3,343 606 209 70 109 53% 36% 7% 2% 1% 1% 89% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 30,871 16,119 11,116 2,193 695 247 500 52% 36% 7% 2% 1% 2% 88% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,670 8,238 5,580 1,242 304 127 179 53% 36% 8% 2% 1% 1% 88% 0%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,440 6,789 5,100 1,021 289 104 137 51% 38% 8% 2% 1% 1% 88% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,562 11,173 7,849 1,612 486 139 303 52% 36% 7% 2% 1% 1% 88% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,657 6,202 4,057 907 242 91 159 53% 35% 8% 2% 1% 1% 88% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,214 18,299 10,320 1,697 405 140 353 59% 33% 5% 1% * 1% 92% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 12,322 6,951 4,166 764 190 93 157 56% 34% 6% 2% 1% 1% 90% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,788 5,235 4,068 945 281 132 126 49% 38% 9% 3% 1% 1% 86% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,500 9,832 7,278 1,507 466 193 223 50% 37% 8% 2% 1% 1% 88% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,494 3,641 2,152 478 97 54 73 56% 33% 7% 1% 1% 1% 89% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,614 6,145 4,725 1,024 391 116 212 49% 37% 8% 3% 1% 2% 86% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,309 2,418 1,505 261 59 23 44 56% 35% 6% 1% 1% 1% 91% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,686 14,851 10,133 1,709 499 148 346 54% 37% 6% 2% 1% 1% 90% 0%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,866 5,451 4,098 837 210 95 175 50% 38% 8% 2% 1% 2% 88% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,739 13,368 9,401 2,042 475 170 283 52% 37% 8% 2% 1% 1% 88% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 28,694 15,168 10,329 2,070 556 252 318 53% 36% 7% 2% 1% 1% 89% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 26,163 13,727 9,585 1,911 484 151 305 52% 37% 7% 2% 1% 1% 89% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,082 5,642 5,239 1,319 429 206 248 43% 40% 10% 3% 2% 2% 83% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,164 13,430 9,828 1,876 564 171 295 51% 38% 7% 2% 1% 1% 89% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 7,071 3,933 2,432 471 130 39 66 56% 34% 7% 2% 1% 1% 90% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,497 7,908 5,022 1,023 284 110 151 55% 35% 7% 2% 1% 1% 89% 0%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,618 6,542 4,075 636 175 60 131 56% 35% 5% 2% 1% 1% 91% 0%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 9,987 4,665 3,867 951 266 127 111 47% 39% 10% 3% 1% 1% 85% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,203 6,546 4,934 1,073 321 151 177 50% 37% 8% 2% 1% 1% 87% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,352 3,238 2,279 520 170 75 70 51% 36% 8% 3% 1% 1% 87% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,567 4,437 3,716 873 314 111 117 46% 39% 9% 3% 1% 1% 85% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,688 4,304 4,266 1,236 439 297 146 40% 40% 12% 4% 3% 1% 80% 1%
122
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Rating of doctor giving you enough time
Rating of doctor giving you enough
95% confidence interval around %
Total completed forms received
who rate the doctor as good on
Total survey forms distributed
% Neither good nor poor
giving enough time (+/-)
Neither good nor poor
time - total responses
Response rate (%)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,644 1,077,584 743,446 159,718 46,365 18,775 25,756 52% 36% 8% 2% 1% 1% 88% 0%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,069 6,441 4,331 910 189 68 130 53% 36% 8% 2% 1% 1% 89% 1%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,434 5,439 5,029 1,245 374 180 167 44% 40% 10% 3% 1% 1% 84% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,367 7,462 5,747 1,359 443 201 156 49% 37% 9% 3% 1% 1% 86% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,302 4,421 2,910 626 194 59 92 53% 35% 8% 2% 1% 1% 88% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,488 5,311 3,794 852 261 139 130 51% 36% 8% 2% 1% 1% 87% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 23,942 12,986 8,211 1,842 450 176 277 54% 34% 8% 2% 1% 1% 89% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,356 12,542 7,665 1,524 335 97 193 56% 34% 7% 1% * 1% 90% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,270 11,044 7,906 1,508 427 134 251 52% 37% 7% 2% 1% 1% 89% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,478 4,300 3,169 682 180 68 79 51% 37% 8% 2% 1% 1% 88% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,408 3,364 2,929 688 208 118 101 45% 40% 9% 3% 2% 1% 85% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 13,891 6,854 5,043 1,324 349 144 177 49% 36% 10% 3% 1% 1% 86% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,245 7,989 6,027 1,449 437 146 197 49% 37% 9% 3% 1% 1% 86% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 22,013 10,773 8,265 1,876 601 213 284 49% 38% 9% 3% 1% 1% 86% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 22,063 11,807 7,761 1,648 447 158 240 54% 35% 7% 2% 1% 1% 89% 0%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,344 2,981 2,508 508 170 85 91 47% 40% 8% 3% 1% 1% 87% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,474 12,271 8,383 1,801 448 160 411 52% 36% 8% 2% 1% 2% 88% 0%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,212 15,711 10,205 2,108 568 194 426 54% 35% 7% 2% 1% 1% 89% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 8,875 5,032 2,990 585 137 45 86 57% 34% 7% 2% 1% 1% 90% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,684 13,060 8,245 1,569 419 139 252 55% 35% 7% 2% 1% 1% 90% 0%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,786 5,254 4,021 996 286 96 133 49% 37% 9% 3% 1% 1% 86% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,465 6,471 4,414 1,038 273 110 159 52% 35% 8% 2% 1% 1% 87% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,477 7,471 5,316 1,142 305 87 156 52% 37% 8% 2% 1% 1% 88% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,663 7,261 5,852 1,621 490 232 206 46% 37% 10% 3% 1% 1% 84% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,659 4,314 3,761 1,057 295 117 115 45% 39% 11% 3% 1% 1% 84% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,169 3,444 2,603 704 245 65 108 48% 36% 10% 3% 1% 2% 84% 1%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,303 6,107 4,462 1,078 373 154 130 50% 36% 9% 3% 1% 1% 86% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,526 4,191 3,715 1,021 299 151 149 44% 39% 11% 3% 2% 2% 83% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 13,049 6,263 4,812 1,186 425 166 197 48% 37% 9% 3% 1% 2% 85% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 9,929 4,218 3,979 1,033 372 188 138 42% 40% 10% 4% 2% 1% 83% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,356 4,192 3,717 897 292 150 109 45% 40% 10% 3% 2% 1% 85% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,293 2,614 2,447 735 258 156 83 42% 39% 12% 4% 2% 1% 80% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,764 4,676 3,602 876 314 167 129 48% 37% 9% 3% 2% 1% 85% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 8,957 3,703 3,431 968 418 287 151 41% 38% 11% 5% 3% 2% 80% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,454 4,387 4,768 1,289 512 328 171 38% 42% 11% 4% 3% 1% 80% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,052 4,196 3,827 1,136 489 258 146 42% 38% 11% 5% 3% 1% 80% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 6,930 3,051 2,707 702 256 93 121 44% 39% 10% 4% 1% 2% 83% 1%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,296 5,247 5,428 1,514 544 327 235 39% 41% 11% 4% 2% 2% 80% 1%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 8,901 3,706 3,480 1,023 351 183 158 42% 39% 11% 4% 2% 2% 81% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 12,924 5,221 5,273 1,413 506 313 198 40% 41% 11% 4% 2% 2% 81% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,666 3,770 3,477 872 286 144 117 44% 40% 10% 3% 2% 1% 84% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,279 4,175 3,514 838 396 154 203 45% 38% 9% 4% 2% 2% 83% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,859 3,422 3,027 806 297 155 151 44% 39% 10% 4% 2% 2% 82% 1%
123
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Rating of doctor giving you enough time
Rating of doctor giving you enough
95% confidence interval around %
Total completed forms received
who rate the doctor as good on
Total survey forms distributed
% Neither good nor poor
giving enough time (+/-)
Neither good nor poor
time - total responses
Response rate (%)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,644 1,077,584 743,446 159,718 46,365 18,775 25,756 52% 36% 8% 2% 1% 1% 88% 0%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 13,897 6,454 5,301 1,308 434 196 204 46% 38% 9% 3% 1% 1% 85% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,266 3,443 2,700 638 283 120 83 47% 37% 9% 4% 2% 1% 85% 1%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,477 4,232 3,447 971 382 187 259 45% 36% 10% 4% 2% 3% 81% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 14,088 6,490 5,441 1,245 448 204 259 46% 39% 9% 3% 1% 2% 85% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,641 5,173 4,411 1,258 390 214 195 44% 38% 11% 3% 2% 2% 82% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 10,925 4,929 4,132 1,118 386 206 155 45% 38% 10% 4% 2% 1% 83% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,372 6,016 5,123 1,332 453 221 228 45% 38% 10% 3% 2% 2% 83% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,514 3,739 2,728 650 216 86 94 50% 36% 9% 3% 1% 1% 86% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,593 6,826 5,546 1,417 454 173 176 47% 38% 10% 3% 1% 1% 85% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,595 4,354 3,646 970 309 187 129 45% 38% 10% 3% 2% 1% 83% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 9,846 4,006 3,935 1,103 407 234 160 41% 40% 11% 4% 2% 2% 81% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,522 3,966 3,296 852 216 112 81 47% 39% 10% 3% 1% 1% 85% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,217 4,597 3,972 1,071 309 116 153 45% 39% 10% 3% 1% 1% 84% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,714 5,837 4,216 1,005 330 162 164 50% 36% 9% 3% 1% 1% 86% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,174 23,311 15,985 3,229 863 315 471 53% 36% 7% 2% 1% 1% 89% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 31,849 16,537 11,563 2,483 638 215 411 52% 36% 8% 2% 1% 1% 88% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,538 7,873 4,393 835 232 68 138 58% 32% 6% 2% * 1% 91% 0%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,041 4,066 2,213 500 142 56 65 58% 31% 7% 2% 1% 1% 89% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,419 13,809 9,486 2,000 542 243 340 52% 36% 8% 2% 1% 1% 88% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 29,003 15,224 10,339 2,185 668 238 350 52% 36% 8% 2% 1% 1% 88% 0%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,273 4,183 3,580 970 306 121 112 45% 39% 10% 3% 1% 1% 84% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 7,957 4,235 2,851 580 139 69 84 53% 36% 7% 2% 1% 1% 89% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 10,002 5,274 3,544 678 238 90 178 53% 35% 7% 2% 1% 2% 88% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,403 27,917 17,410 3,389 832 236 619 55% 35% 7% 2% * 1% 90% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 19,937 10,802 7,072 1,423 344 114 182 54% 35% 7% 2% 1% 1% 90% 0%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,615 13,984 8,703 1,843 490 137 458 55% 34% 7% 2% 1% 2% 89% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,680 9,400 7,017 1,478 448 137 199 50% 38% 8% 2% 1% 1% 88% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,538 7,191 6,021 1,564 426 156 180 46% 39% 10% 3% 1% 1% 85% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,544 3,250 1,709 376 117 37 55 59% 31% 7% 2% 1% 1% 89% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,613 4,935 3,591 722 186 68 110 51% 37% 8% 2% 1% 1% 89% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,508 6,138 3,387 635 217 53 79 58% 32% 6% 2% 1% 1% 91% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,554 4,104 2,667 518 104 49 113 54% 35% 7% 1% 1% 1% 90% 1%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 7,992 4,062 2,984 626 141 34 145 51% 37% 8% 2% * 2% 88% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 8,048 4,316 2,812 576 162 77 105 54% 35% 7% 2% 1% 1% 89% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,474 12,838 8,319 1,545 418 114 240 55% 35% 7% 2% * 1% 90% 0%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,465 9,120 6,364 1,221 360 134 267 52% 36% 7% 2% 1% 2% 89% 0%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,518 9,882 6,021 1,099 252 71 193 56% 34% 6% 1% * 1% 91% 0%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,678 11,842 6,971 1,249 301 98 218 57% 34% 6% 1% * 1% 91% 0%
124
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Rating of doctor giving you enough time
Rating of doctor giving you enough
95% confidence interval around %
Total completed forms received
who rate the doctor as good on
Total survey forms distributed
% Neither good nor poor
giving enough time (+/-)
Neither good nor poor
time - total responses
Response rate (%)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,071,644 1,077,584 743,446 159,718 46,365 18,775 25,756 52% 36% 8% 2% 1% 1% 88% 0%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,731 9,335 5,036 925 209 69 157 59% 32% 6% 1% * 1% 91% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,159 8,162 4,486 999 246 95 171 58% 32% 7% 2% 1% 1% 89% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,269 12,848 6,622 1,180 252 125 242 60% 31% 6% 1% 1% 1% 92% 0%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 29,934 17,897 9,557 1,598 421 113 347 60% 32% 5% 1% * 1% 92% 0%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,716 3,443 1,813 283 81 28 68 60% 32% 5% 1% * 1% 92% 1%
125
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor asking about your symptoms
Rating of doctor asking about your
95% confidence interval around %
who rate the doctor as good on
asking about symptoms (+/-)
symptoms - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,050,325 1,013,191 783,718 147,187 49,870 16,925 39,434 49% 38% 7% 2% 1% 2% 88% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 102,104 54,506 37,531 6,117 1,776 585 1,590 53% 37% 6% 2% 1% 2% 90% 0%
North West SHA N/A N/A 276,477 145,637 100,149 17,977 6,072 1,947 4,694 53% 36% 7% 2% 1% 2% 89% 0%
Yorkshire and the Humber N/A N/A 204,906 103,861 77,508 13,492 4,653 1,551 3,841 51% 38% 7% 2% 1% 2% 89% 0%
East Midlands SHA N/A N/A 173,729 85,242 68,066 11,838 3,966 1,255 3,364 49% 39% 7% 2% 1% 2% 88% 0%
West Midlands SHA N/A N/A 215,281 104,653 83,220 16,028 5,693 1,952 3,734 49% 39% 7% 3% 1% 2% 87% 0%
East of England SHA N/A N/A 224,596 108,406 87,529 16,807 5,495 1,786 4,573 48% 39% 7% 2% 1% 2% 87% 0%
London SHA N/A N/A 311,162 131,248 128,169 29,028 11,107 4,596 7,014 42% 41% 9% 4% 1% 2% 83% 0%
South East Coast SHA N/A N/A 172,607 85,790 65,242 12,883 4,152 1,265 3,275 50% 38% 7% 2% 1% 2% 88% 0%
South Central SHA N/A N/A 161,630 81,542 61,241 11,042 3,449 999 3,357 50% 38% 7% 2% 1% 2% 88% 0%
South West SHA N/A N/A 207,833 112,306 75,065 11,975 3,507 988 3,993 54% 36% 6% 2% * 2% 90% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,513 5,684 3,759 625 215 52 179 54% 36% 6% 2% * 2% 90% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,336 4,673 2,930 433 144 48 109 56% 35% 5% 2% 1% 1% 91% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,324 1,635 1,330 230 63 24 43 49% 40% 7% 2% 1% 1% 89% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,170 4,028 2,445 386 135 50 125 56% 34% 5% 2% 1% 2% 90% 1%
North East SHA 5J9 DARLINGTON PCT 4,056 2,137 1,471 277 71 33 68 53% 36% 7% 2% 1% 2% 89% 1%
North East SHA 5KF GATESHEAD PCT 7,947 4,154 2,972 523 128 53 117 52% 37% 7% 2% 1% 1% 90% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 6,022 3,321 2,164 337 90 31 79 55% 36% 6% 2% 1% 1% 91% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,924 5,770 3,926 754 222 71 181 53% 36% 7% 2% 1% 2% 89% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,589 2,993 2,070 295 115 38 78 54% 37% 5% 2% 1% 1% 91% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,507 10,445 8,040 1,270 340 89 323 51% 39% 6% 2% * 2% 90% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,144 2,884 1,813 277 69 20 81 56% 35% 5% 1% * 2% 91% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,572 6,784 4,611 711 183 76 207 54% 37% 6% 1% 1% 2% 91% 0%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,015 3,121 2,200 459 114 52 69 52% 37% 8% 2% 1% 1% 88% 1%
North West SHA 5F5 SALFORD PCT 8,842 4,686 3,127 596 208 56 170 53% 35% 7% 2% 1% 2% 88% 1%
North West SHA 5F7 STOCKPORT PCT 11,246 5,973 4,024 760 237 59 192 53% 36% 7% 2% 1% 2% 89% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,089 6,417 4,288 829 324 84 147 53% 35% 7% 3% 1% 1% 89% 1%
North West SHA 5HP BLACKPOOL PCT 5,689 2,890 2,086 427 151 43 93 51% 37% 7% 3% 1% 2% 87% 1%
North West SHA 5HQ BOLTON PCT 10,746 5,503 3,955 749 276 93 170 51% 37% 7% 3% 1% 2% 88% 1%
North West SHA 5J2 WARRINGTON PCT 7,802 4,102 2,897 448 160 57 136 53% 37% 6% 2% 1% 2% 90% 1%
North West SHA 5J4 KNOWSLEY PCT 5,858 3,120 2,087 412 138 35 66 53% 36% 7% 2% 1% 1% 89% 1%
North West SHA 5J5 OLDHAM PCT 8,593 4,315 3,192 655 215 91 126 50% 37% 8% 2% 1% 1% 87% 1%
North West SHA 5JX BURY PCT 7,220 3,974 2,526 415 151 36 119 55% 35% 6% 2% 1% 2% 90% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,976 4,572 3,349 668 203 70 114 51% 37% 7% 2% 1% 1% 88% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 20,227 11,325 7,098 1,118 288 84 316 56% 35% 6% 1% * 2% 91% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,235 7,018 4,829 747 256 52 331 53% 36% 6% 2% * 3% 90% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,791 9,151 6,592 1,243 403 121 280 51% 37% 7% 2% 1% 2% 88% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,604 7,470 5,413 1,002 356 130 233 51% 37% 7% 2% 1% 2% 88% 1%
North West SHA 5NJ SEFTON PCT 10,823 5,771 3,813 748 223 76 193 53% 35% 7% 2% 1% 2% 89% 1%
North West SHA 5NK WIRRAL PCT 12,651 7,318 4,217 675 188 76 176 58% 33% 5% 1% 1% 1% 91% 0%
126
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor asking about your symptoms
Rating of doctor asking about your
95% confidence interval around %
who rate the doctor as good on
asking about symptoms (+/-)
symptoms - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,050,325 1,013,191 783,718 147,187 49,870 16,925 39,434 49% 38% 7% 2% 1% 2% 88% 0%
North West SHA 5NL LIVERPOOL PCT 18,193 9,753 6,436 1,129 400 118 358 54% 35% 6% 2% 1% 2% 89% 0%
North West SHA 5NM HALTON & ST HELENS PCT 12,136 6,464 4,381 755 259 96 180 53% 36% 6% 2% 1% 1% 89% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 10,019 5,497 3,607 574 137 39 165 55% 36% 6% 1% * 2% 91% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,066 9,353 6,807 1,067 371 97 371 52% 38% 6% 2% 1% 2% 89% 0%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,119 4,208 3,025 537 177 58 115 52% 37% 7% 2% 1% 1% 89% 1%
North West SHA 5NR TRAFFORD PCT 8,253 4,347 2,974 541 196 66 129 53% 36% 7% 2% 1% 2% 89% 1%
North West SHA 5NT MANCHESTER PCT 19,281 9,289 7,226 1,423 640 259 445 48% 37% 7% 3% 1% 2% 86% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,411 3,316 2,376 424 143 24 128 52% 37% 7% 2% * 2% 89% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,597 4,928 3,660 646 173 73 117 51% 38% 7% 2% 1% 1% 89% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,804 3,912 2,997 511 180 65 138 50% 38% 7% 2% 1% 2% 89% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,167 4,566 3,495 613 237 100 157 50% 38% 7% 3% 1% 2% 88% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 30,612 15,147 11,802 1,994 718 214 736 49% 39% 7% 2% 1% 2% 88% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,512 7,725 5,869 1,173 346 125 274 50% 38% 8% 2% 1% 2% 88% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,319 6,310 5,459 916 333 100 200 47% 41% 7% 3% 1% 2% 88% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,341 10,711 8,144 1,427 487 142 430 50% 38% 7% 2% 1% 2% 88% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,551 5,915 4,254 762 317 113 191 51% 37% 7% 3% 1% 2% 88% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,999 17,392 10,929 1,477 477 124 600 56% 35% 5% 2% * 2% 91% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,252 6,577 4,445 711 211 90 219 54% 36% 6% 2% 1% 2% 90% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,699 4,901 4,220 880 357 140 201 46% 39% 8% 3% 1% 2% 85% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,229 9,083 7,587 1,514 523 184 338 47% 39% 8% 3% 1% 2% 87% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,414 3,376 2,272 444 151 59 112 53% 35% 7% 2% 1% 2% 88% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,443 5,916 4,732 994 379 122 300 48% 38% 8% 3% 1% 2% 86% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,282 2,266 1,609 239 80 25 62 53% 38% 6% 2% 1% 1% 91% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,485 14,157 10,551 1,621 470 164 521 52% 38% 6% 2% 1% 2% 90% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,732 5,159 4,304 693 239 70 266 48% 40% 6% 2% 1% 2% 88% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,491 12,502 9,931 1,838 599 168 453 49% 39% 7% 2% 1% 2% 88% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,506 14,307 10,982 1,805 678 239 495 50% 39% 6% 2% 1% 2% 89% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,932 13,002 10,172 1,675 477 127 478 50% 39% 6% 2% * 2% 89% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 12,886 5,282 5,554 1,157 419 164 311 41% 43% 9% 3% 1% 2% 84% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,973 12,650 10,230 1,814 625 176 477 49% 39% 7% 2% 1% 2% 88% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,994 3,711 2,627 385 107 31 134 53% 38% 6% 2% * 2% 91% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,308 7,298 5,402 960 304 108 236 51% 38% 7% 2% 1% 2% 89% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,516 6,246 4,176 635 217 43 198 54% 36% 6% 2% * 2% 91% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,875 4,288 4,049 940 327 109 162 43% 41% 10% 3% 1% 2% 84% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,050 6,104 5,244 971 374 137 220 47% 40% 7% 3% 1% 2% 87% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,293 3,092 2,349 472 200 58 122 49% 37% 8% 3% 1% 2% 86% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,404 4,175 3,755 849 341 123 161 44% 40% 9% 4% 1% 2% 84% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,429 3,963 4,437 1,114 476 235 203 38% 43% 11% 5% 2% 2% 81% 1%
127
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor asking about your symptoms
Rating of doctor asking about your
95% confidence interval around %
who rate the doctor as good on
asking about symptoms (+/-)
symptoms - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,050,325 1,013,191 783,718 147,187 49,870 16,925 39,434 49% 38% 7% 2% 1% 2% 88% 0%
West Midlands SHA 5PE DUDLEY PCT 11,933 6,002 4,623 778 267 77 188 50% 39% 7% 2% 1% 2% 89% 1%
West Midlands SHA 5PF SANDWELL PCT 12,271 5,153 5,122 1,176 419 180 220 42% 42% 10% 3% 1% 2% 84% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,139 7,035 5,887 1,298 449 219 251 46% 39% 9% 3% 1% 2% 85% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,234 4,122 3,062 632 217 51 150 50% 37% 8% 3% 1% 2% 87% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,372 4,923 3,950 853 334 121 190 47% 38% 8% 3% 1% 2% 86% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,753 12,062 8,766 1,686 638 181 419 51% 37% 7% 3% 1% 2% 88% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,152 12,004 8,115 1,242 353 89 350 54% 37% 6% 2% * 2% 91% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,141 10,472 8,252 1,416 456 130 415 50% 39% 7% 2% 1% 2% 89% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,417 4,001 3,405 622 212 60 116 48% 40% 7% 3% 1% 1% 88% 1%
East of England SHA 5GC LUTON PCT 7,297 3,146 3,062 626 233 89 141 43% 42% 9% 3% 1% 2% 85% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,729 6,169 5,469 1,257 428 138 269 45% 40% 9% 3% 1% 2% 85% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,102 7,386 6,464 1,319 459 159 314 46% 40% 8% 3% 1% 2% 86% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,818 10,007 8,877 1,676 592 186 479 46% 41% 8% 3% 1% 2% 87% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,887 10,969 8,542 1,423 414 130 409 50% 39% 7% 2% 1% 2% 89% 0%
East of England SHA 5PN PETERBOROUGH PCT 6,270 2,803 2,590 498 165 73 140 45% 41% 8% 3% 1% 2% 86% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,324 11,645 8,925 1,531 461 142 619 50% 38% 7% 2% 1% 3% 88% 0%
East of England SHA 5PQ NORFOLK PCT 28,951 14,809 10,787 1,960 599 148 646 51% 37% 7% 2% 1% 2% 88% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,801 4,673 3,190 564 169 58 147 53% 36% 6% 2% 1% 2% 89% 1%
East of England SHA 5PT SUFFOLK PCT 23,481 12,279 8,796 1,418 475 113 400 52% 37% 6% 2% * 2% 90% 0%
East of England SHA 5PV WEST ESSEX PCT 10,698 4,979 4,293 862 257 97 211 47% 40% 8% 2% 1% 2% 87% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,340 5,934 4,762 959 310 120 256 48% 39% 8% 3% 1% 2% 87% 1%
East of England SHA 5PX MID ESSEX PCT 14,356 6,899 5,586 1,131 370 112 258 48% 39% 8% 3% 1% 2% 87% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,543 6,708 6,185 1,582 563 221 284 43% 40% 10% 4% 1% 2% 83% 1%
London SHA 5A4 HAVERING PCT 9,541 3,952 3,924 935 423 121 185 41% 41% 10% 4% 1% 2% 83% 1%
London SHA 5A5 KINGSTON PCT 7,097 3,277 2,818 578 224 42 158 46% 40% 8% 3% 1% 2% 86% 1%
London SHA 5A7 BROMLEY PCT 12,191 5,677 4,739 1,040 366 135 233 47% 39% 9% 3% 1% 2% 85% 1%
London SHA 5A8 GREENWICH PCT 9,398 3,877 3,855 953 332 137 243 41% 41% 10% 4% 1% 3% 82% 1%
London SHA 5A9 BARNET PCT 12,894 5,939 5,102 1,054 396 126 276 46% 40% 8% 3% 1% 2% 86% 1%
London SHA 5AT HILLINGDON PCT 9,802 3,942 4,192 927 387 156 199 40% 43% 9% 4% 2% 2% 83% 1%
London SHA 5C1 ENFIELD PCT 9,184 3,800 3,969 834 285 116 179 41% 43% 9% 3% 1% 2% 85% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,180 2,385 2,531 695 322 131 116 39% 41% 11% 5% 2% 2% 80% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,551 4,363 3,764 821 283 130 190 46% 39% 9% 3% 1% 2% 85% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,754 3,465 3,588 917 365 213 207 40% 41% 10% 4% 2% 2% 81% 1%
London SHA 5C5 NEWHAM PCT 11,191 4,125 4,886 1,234 472 262 212 37% 44% 11% 4% 2% 2% 81% 1%
London SHA 5C9 HARINGEY PCT 9,854 3,945 4,011 1,028 448 204 218 40% 41% 10% 5% 2% 2% 81% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,817 2,842 2,886 612 218 88 172 42% 42% 9% 3% 1% 3% 84% 1%
London SHA 5HX EALING PCT 13,028 4,876 5,637 1,377 573 252 314 37% 43% 11% 4% 2% 2% 81% 1%
London SHA 5HY HOUNSLOW PCT 8,781 3,451 3,694 905 358 154 219 39% 42% 10% 4% 2% 2% 81% 1%
London SHA 5K5 BRENT PCT 12,633 4,851 5,427 1,328 509 243 275 38% 43% 11% 4% 2% 2% 81% 1%
London SHA 5K6 HARROW PCT 8,542 3,592 3,681 760 269 88 152 42% 43% 9% 3% 1% 2% 85% 1%
London SHA 5K7 CAMDEN PCT 9,141 3,887 3,807 787 271 117 273 43% 42% 9% 3% 1% 3% 84% 1%
London SHA 5K8 ISLINGTON PCT 7,732 3,206 3,203 717 299 106 202 41% 41% 9% 4% 1% 3% 83% 1%
128
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor asking about your symptoms
Rating of doctor asking about your
95% confidence interval around %
who rate the doctor as good on
asking about symptoms (+/-)
symptoms - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,050,325 1,013,191 783,718 147,187 49,870 16,925 39,434 49% 38% 7% 2% 1% 2% 88% 0%
London SHA 5K9 CROYDON PCT 13,691 6,029 5,593 1,170 409 183 308 44% 41% 9% 3% 1% 2% 85% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,139 3,278 2,810 609 211 99 132 46% 39% 9% 3% 1% 2% 85% 1%
London SHA 5LC WESTMINSTER PCT 9,315 4,033 3,631 870 353 124 303 43% 39% 9% 4% 1% 3% 82% 1%
London SHA 5LD LAMBETH PCT 13,851 5,956 5,766 1,126 466 168 368 43% 42% 8% 3% 1% 3% 85% 1%
London SHA 5LE SOUTHWARK PCT 11,408 4,825 4,625 1,082 417 188 270 42% 41% 9% 4% 2% 2% 83% 1%
London SHA 5LF LEWISHAM PCT 10,790 4,541 4,428 1,028 369 155 269 42% 41% 10% 3% 1% 2% 83% 1%
London SHA 5LG WANDSWORTH PCT 13,213 5,742 5,375 1,106 461 178 350 43% 41% 8% 3% 1% 3% 84% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,454 3,504 2,910 609 196 80 156 47% 39% 8% 3% 1% 2% 86% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,434 6,419 5,841 1,303 443 143 286 44% 40% 9% 3% 1% 2% 85% 1%
London SHA 5NA REDBRIDGE PCT 9,461 4,037 3,884 863 319 163 195 43% 41% 9% 3% 2% 2% 84% 1%
London SHA 5NC WALTHAM FOREST PCT 9,661 3,702 4,109 1,020 406 210 214 38% 43% 11% 4% 2% 2% 81% 1%
London SHA TAK BEXLEY CARE TRUST 8,435 3,730 3,483 741 257 85 139 44% 41% 9% 3% 1% 2% 86% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,145 4,256 4,090 1,044 420 119 216 42% 40% 10% 4% 1% 2% 82% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,637 5,350 4,480 1,068 363 148 228 46% 38% 9% 3% 1% 2% 84% 1%
South East Coast SHA 5P5 SURREY PCT 43,865 22,030 16,872 2,988 897 233 846 50% 38% 7% 2% 1% 2% 89% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,586 15,696 12,166 2,234 657 215 618 50% 39% 7% 2% 1% 2% 88% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,423 7,365 4,768 783 204 59 243 55% 36% 6% 2% * 2% 90% 0%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,978 3,803 2,289 532 180 57 117 55% 33% 8% 3% 1% 2% 87% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,206 12,942 9,853 2,048 644 211 509 49% 38% 8% 2% 1% 2% 87% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,767 14,349 10,723 2,187 787 224 498 50% 37% 8% 3% 1% 2% 87% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,182 3,903 3,709 922 337 132 179 43% 40% 10% 4% 1% 2% 83% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,876 4,102 2,915 512 156 54 137 52% 37% 7% 2% 1% 2% 89% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,913 4,990 3,688 647 252 72 265 50% 37% 7% 3% 1% 3% 88% 1%
South Central SHA 5QC HAMPSHIRE PCT 49,952 26,485 18,335 3,083 886 199 965 53% 37% 6% 2% * 2% 90% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,816 10,068 7,639 1,264 347 121 376 51% 39% 6% 2% 1% 2% 89% 0%
South Central SHA 5QE OXFORDSHIRE PCT 25,448 13,352 9,194 1,559 511 141 691 52% 36% 6% 2% 1% 3% 89% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,557 8,876 7,397 1,354 446 112 372 48% 40% 7% 2% 1% 2% 88% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 15,405 6,739 6,539 1,298 420 133 277 44% 42% 8% 3% 1% 2% 86% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,481 3,027 1,825 404 95 36 95 55% 33% 7% 2% 1% 2% 89% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,543 4,576 3,865 661 175 61 204 48% 40% 7% 2% 1% 2% 88% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,422 5,860 3,541 624 168 58 171 56% 34% 6% 2% 1% 2% 90% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,502 3,948 2,810 420 129 17 178 53% 37% 6% 2% * 2% 90% 1%
South West SHA 5K3 SWINDON PCT 7,918 3,776 3,131 577 171 40 223 48% 40% 7% 2% 1% 3% 87% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,967 4,073 2,951 547 184 53 160 51% 37% 7% 2% 1% 2% 88% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,285 12,182 8,853 1,339 393 107 411 52% 38% 6% 2% * 2% 90% 0%
South West SHA 5QJ BRISTOL PCT 17,317 8,682 6,697 1,107 298 117 415 50% 39% 6% 2% 1% 2% 89% 0%
South West SHA 5QK WILTSHIRE PCT 17,404 9,334 6,424 966 296 57 327 54% 37% 6% 2% * 2% 91% 0%
South West SHA 5QL SOMERSET PCT 20,478 11,199 7,362 1,163 312 79 363 55% 36% 6% 2% * 2% 91% 0%
129
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor asking about your symptoms
Rating of doctor asking about your
95% confidence interval around %
who rate the doctor as good on
asking about symptoms (+/-)
symptoms - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,050,325 1,013,191 783,718 147,187 49,870 16,925 39,434 49% 38% 7% 2% 1% 2% 88% 0%
South West SHA 5QM DORSET PCT 15,566 8,855 5,261 875 228 73 275 57% 34% 6% 1% * 2% 91% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,032 7,621 4,968 797 300 66 280 54% 35% 6% 2% * 2% 90% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,077 12,156 7,054 1,085 336 102 345 58% 33% 5% 2% * 2% 91% 0%
South West SHA 5QQ DEVON PCT 29,670 16,777 10,227 1,544 445 131 545 57% 34% 5% 2% * 2% 91% 0%
South West SHA TAL TORBAY CARE TRUST 5,651 3,265 1,921 270 71 28 96 58% 34% 5% 1% * 2% 92% 1%
130
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor listening to you
95% confidence interval around %
Rating of doctor listening to you -
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,054,762 1,062,894 739,155 147,975 56,394 23,820 24,524 52% 36% 7% 3% 1% 1% 88% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 102,279 56,697 35,442 6,089 2,208 858 987 55% 35% 6% 2% 1% 1% 90% 0%
North West SHA N/A N/A 277,053 151,791 94,403 18,163 6,914 2,898 2,885 55% 34% 7% 2% 1% 1% 89% 0%
Yorkshire and the Humber N/A N/A 205,239 108,668 72,635 13,975 5,383 2,127 2,451 53% 35% 7% 3% 1% 1% 88% 0%
East Midlands SHA N/A N/A 174,070 89,077 64,163 12,212 4,601 1,859 2,158 51% 37% 7% 3% 1% 1% 88% 0%
West Midlands SHA N/A N/A 215,786 109,370 78,458 16,340 6,558 2,745 2,316 51% 36% 8% 3% 1% 1% 87% 0%
East of England SHA N/A N/A 225,025 113,733 82,672 17,029 6,271 2,500 2,820 51% 37% 8% 3% 1% 1% 87% 0%
London SHA N/A N/A 312,170 139,850 121,256 28,738 11,766 6,003 4,558 45% 39% 9% 4% 2% 1% 84% 0%
South East Coast SHA N/A N/A 172,975 89,980 62,002 12,428 4,589 1,988 1,987 52% 36% 7% 3% 1% 1% 88% 0%
South Central SHA N/A N/A 161,927 85,754 57,647 11,165 3,910 1,446 2,003 53% 36% 7% 2% 1% 1% 89% 0%
South West SHA N/A N/A 208,238 117,974 70,478 11,838 4,193 1,396 2,359 57% 34% 6% 2% 1% 1% 90% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,552 5,979 3,535 586 250 84 119 57% 33% 6% 2% 1% 1% 90% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,332 4,841 2,755 459 137 73 66 58% 33% 6% 2% 1% 1% 91% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,323 1,695 1,254 236 87 27 24 51% 38% 7% 3% 1% 1% 89% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,190 4,189 2,242 410 196 77 77 58% 31% 6% 3% 1% 1% 89% 1%
North East SHA 5J9 DARLINGTON PCT 4,052 2,268 1,318 278 88 59 40 56% 33% 7% 2% 1% 1% 89% 1%
North East SHA 5KF GATESHEAD PCT 7,951 4,319 2,830 484 168 79 71 54% 36% 6% 2% 1% 1% 90% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 6,022 3,397 2,115 319 107 44 40 56% 35% 5% 2% 1% 1% 92% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,942 6,045 3,672 725 297 98 104 55% 34% 7% 3% 1% 1% 89% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,614 3,108 1,928 341 125 59 54 55% 34% 6% 2% 1% 1% 90% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,547 10,799 7,658 1,274 462 133 221 53% 37% 6% 2% 1% 1% 90% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,150 2,963 1,737 264 98 31 57 58% 34% 5% 2% 1% 1% 91% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,605 7,094 4,399 712 194 93 113 56% 35% 6% 2% 1% 1% 91% 0%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,010 3,251 2,081 391 160 74 52 54% 35% 7% 3% 1% 1% 89% 1%
North West SHA 5F5 SALFORD PCT 8,861 4,910 2,912 598 241 99 100 55% 33% 7% 3% 1% 1% 88% 1%
North West SHA 5F7 STOCKPORT PCT 11,261 6,233 3,900 684 257 90 98 55% 35% 6% 2% 1% 1% 90% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,120 6,601 4,044 859 374 143 99 54% 33% 7% 3% 1% 1% 88% 1%
North West SHA 5HP BLACKPOOL PCT 5,710 3,005 1,949 457 162 69 69 53% 34% 8% 3% 1% 1% 87% 1%
North West SHA 5HQ BOLTON PCT 10,778 5,733 3,753 754 320 129 89 53% 35% 7% 3% 1% 1% 88% 1%
North West SHA 5J2 WARRINGTON PCT 7,821 4,305 2,697 490 179 79 70 55% 34% 6% 2% 1% 1% 90% 1%
North West SHA 5J4 KNOWSLEY PCT 5,880 3,203 2,008 410 157 65 38 54% 34% 7% 3% 1% 1% 89% 1%
North West SHA 5J5 OLDHAM PCT 8,604 4,488 3,010 643 263 120 80 52% 35% 7% 3% 1% 1% 87% 1%
North West SHA 5JX BURY PCT 7,224 4,096 2,400 445 147 59 77 57% 33% 6% 2% 1% 1% 90% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,990 4,790 3,118 660 263 90 69 53% 35% 7% 3% 1% 1% 88% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 20,288 11,797 6,709 1,133 343 116 189 58% 33% 6% 2% 1% 1% 91% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,236 7,193 4,682 769 303 103 185 54% 35% 6% 2% 1% 1% 90% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,823 9,555 6,187 1,246 445 217 173 54% 35% 7% 2% 1% 1% 88% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,600 7,782 5,021 1,051 424 175 148 53% 34% 7% 3% 1% 1% 88% 1%
North West SHA 5NJ SEFTON PCT 10,844 5,996 3,697 665 283 100 103 55% 34% 6% 3% 1% 1% 89% 1%
North West SHA 5NK WIRRAL PCT 12,699 7,631 3,953 711 238 91 74 60% 31% 6% 2% 1% 1% 91% 0%
131
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor listening to you
95% confidence interval around %
Rating of doctor listening to you -
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,054,762 1,062,894 739,155 147,975 56,394 23,820 24,524 52% 36% 7% 3% 1% 1% 88% 0%
North West SHA 5NL LIVERPOOL PCT 18,231 10,132 6,064 1,209 404 160 262 56% 33% 7% 2% 1% 1% 89% 0%
North West SHA 5NM HALTON & ST HELENS PCT 12,171 6,684 4,124 798 304 144 117 55% 34% 7% 2% 1% 1% 89% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 10,015 5,750 3,407 534 151 75 99 57% 34% 5% 2% 1% 1% 91% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,118 9,864 6,326 1,120 401 154 253 54% 35% 6% 2% 1% 1% 89% 0%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,160 4,408 2,852 529 208 99 64 54% 35% 6% 3% 1% 1% 89% 1%
North West SHA 5NR TRAFFORD PCT 8,280 4,562 2,787 551 211 101 68 55% 34% 7% 3% 1% 1% 89% 1%
North West SHA 5NT MANCHESTER PCT 19,329 9,822 6,721 1,454 677 346 309 51% 35% 8% 4% 2% 2% 86% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,425 3,441 2,247 436 197 40 65 54% 35% 7% 3% 1% 1% 89% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,596 5,111 3,418 635 255 100 76 53% 36% 7% 3% 1% 1% 89% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,796 4,083 2,805 520 220 84 84 52% 36% 7% 3% 1% 1% 88% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,195 4,786 3,279 631 282 113 105 52% 36% 7% 3% 1% 1% 88% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 30,597 15,970 11,018 2,030 796 320 463 52% 36% 7% 3% 1% 2% 88% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,556 8,106 5,493 1,189 386 195 187 52% 35% 8% 2% 1% 1% 87% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,358 6,580 5,086 1,029 431 121 113 49% 38% 8% 3% 1% 1% 87% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,420 11,365 7,612 1,471 513 177 283 53% 36% 7% 2% 1% 1% 89% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,564 6,123 3,982 798 359 161 140 53% 34% 7% 3% 1% 1% 87% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 31,079 18,267 10,177 1,545 555 163 373 59% 33% 5% 2% 1% 1% 92% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,247 6,735 4,243 781 214 125 149 55% 35% 6% 2% 1% 1% 90% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,692 5,020 3,945 981 419 199 130 47% 37% 9% 4% 2% 1% 84% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,270 9,601 7,206 1,425 574 261 205 50% 37% 7% 3% 1% 1% 87% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,443 3,482 2,126 506 183 67 79 54% 33% 8% 3% 1% 1% 87% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,469 6,150 4,589 938 414 176 202 49% 37% 8% 3% 1% 2% 86% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,283 2,338 1,534 239 85 36 50 55% 36% 6% 2% 1% 1% 90% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,516 14,657 10,058 1,621 597 239 345 53% 37% 6% 2% 1% 1% 90% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,759 5,415 4,036 755 273 118 162 50% 38% 7% 3% 1% 2% 88% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,553 13,102 9,283 1,925 723 251 270 51% 36% 8% 3% 1% 1% 88% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,550 14,974 10,295 1,922 709 332 318 52% 36% 7% 2% 1% 1% 89% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 26,005 13,561 9,561 1,762 615 213 293 52% 37% 7% 2% 1% 1% 89% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 12,932 5,707 5,092 1,171 492 242 228 44% 39% 9% 4% 2% 2% 84% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 26,002 13,172 9,715 1,878 694 252 290 51% 37% 7% 3% 1% 1% 88% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 7,015 3,867 2,491 412 130 39 76 55% 36% 6% 2% 1% 1% 91% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,341 7,672 5,067 969 362 126 146 53% 35% 7% 3% 1% 1% 89% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,528 6,474 3,981 646 236 71 121 56% 35% 6% 2% 1% 1% 91% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,904 4,508 3,810 944 365 178 99 46% 38% 10% 4% 2% 1% 84% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,083 6,400 4,876 1,044 409 202 153 49% 37% 8% 3% 2% 1% 86% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,306 3,241 2,207 493 199 98 68 51% 35% 8% 3% 2% 1% 86% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,437 4,303 3,605 915 339 175 99 46% 38% 10% 4% 2% 1% 84% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,468 4,275 4,179 1,067 515 292 139 41% 40% 10% 5% 3% 1% 81% 1%
132
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor listening to you
95% confidence interval around %
Rating of doctor listening to you -
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,054,762 1,062,894 739,155 147,975 56,394 23,820 24,524 52% 36% 7% 3% 1% 1% 88% 0%
West Midlands SHA 5PE DUDLEY PCT 11,966 6,242 4,347 840 316 98 122 52% 36% 7% 3% 1% 1% 88% 1%
West Midlands SHA 5PF SANDWELL PCT 12,313 5,402 4,803 1,194 515 253 146 44% 39% 10% 4% 2% 1% 83% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,189 7,445 5,488 1,323 514 269 149 49% 36% 9% 3% 2% 1% 85% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,254 4,248 3,002 558 280 75 91 51% 36% 7% 3% 1% 1% 88% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,403 5,096 3,714 854 406 206 128 49% 36% 8% 4% 2% 1% 85% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,817 12,587 8,293 1,680 737 267 251 53% 35% 7% 3% 1% 1% 88% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,196 12,523 7,559 1,326 469 120 198 56% 34% 6% 2% 1% 1% 90% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,147 10,931 7,789 1,458 529 188 252 52% 37% 7% 3% 1% 1% 89% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,419 4,154 3,248 615 237 88 78 49% 39% 7% 3% 1% 1% 88% 1%
East of England SHA 5GC LUTON PCT 7,306 3,328 2,886 668 233 104 87 46% 39% 9% 3% 1% 1% 85% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,747 6,385 5,143 1,340 511 200 168 46% 37% 10% 4% 1% 1% 84% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,122 7,771 6,107 1,367 486 202 189 48% 38% 8% 3% 1% 1% 86% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,843 10,559 8,427 1,645 652 272 288 48% 39% 8% 3% 1% 1% 87% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,950 11,588 8,056 1,400 496 169 241 53% 37% 6% 2% 1% 1% 89% 0%
East of England SHA 5PN PETERBOROUGH PCT 6,285 2,934 2,441 492 208 113 96 47% 39% 8% 3% 2% 2% 86% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,373 12,191 8,433 1,605 529 200 415 52% 36% 7% 2% 1% 2% 88% 0%
East of England SHA 5PQ NORFOLK PCT 29,039 15,638 10,089 1,950 719 231 411 54% 35% 7% 2% 1% 1% 89% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,806 4,920 2,939 578 189 96 84 56% 33% 7% 2% 1% 1% 89% 1%
East of England SHA 5PT SUFFOLK PCT 23,512 12,790 8,382 1,406 530 175 229 54% 36% 6% 2% 1% 1% 90% 0%
East of England SHA 5PV WEST ESSEX PCT 10,725 5,210 4,089 875 297 124 132 49% 38% 8% 3% 1% 1% 87% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,356 6,237 4,440 995 384 157 144 50% 36% 8% 3% 1% 1% 86% 1%
East of England SHA 5PX MID ESSEX PCT 14,382 7,270 5,295 1,120 395 155 147 51% 37% 8% 3% 1% 1% 87% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,579 6,911 5,946 1,587 643 303 190 44% 38% 10% 4% 2% 1% 83% 1%
London SHA 5A4 HAVERING PCT 9,585 4,122 3,801 916 453 181 113 43% 40% 10% 5% 2% 1% 83% 1%
London SHA 5A5 KINGSTON PCT 7,115 3,403 2,707 609 199 94 103 48% 38% 9% 3% 1% 1% 86% 1%
London SHA 5A7 BROMLEY PCT 12,213 5,889 4,568 1,023 423 184 125 48% 37% 8% 3% 2% 1% 86% 1%
London SHA 5A8 GREENWICH PCT 9,430 4,166 3,662 923 368 162 150 44% 39% 10% 4% 2% 2% 83% 1%
London SHA 5A9 BARNET PCT 12,884 6,341 4,737 1,010 426 191 179 49% 37% 8% 3% 1% 1% 86% 1%
London SHA 5AT HILLINGDON PCT 9,828 4,195 3,918 978 392 219 125 43% 40% 10% 4% 2% 1% 83% 1%
London SHA 5C1 ENFIELD PCT 9,208 4,082 3,741 811 316 154 105 44% 41% 9% 3% 2% 1% 85% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,207 2,554 2,411 670 317 180 74 41% 39% 11% 5% 3% 1% 80% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,613 4,748 3,506 765 332 148 115 49% 36% 8% 3% 2% 1% 86% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,797 3,787 3,323 931 355 260 142 43% 38% 11% 4% 3% 2% 81% 1%
London SHA 5C5 NEWHAM PCT 11,219 4,481 4,559 1,188 533 318 140 40% 41% 11% 5% 3% 1% 81% 1%
London SHA 5C9 HARINGEY PCT 9,923 4,250 3,770 1,000 490 276 137 43% 38% 10% 5% 3% 1% 81% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,816 3,045 2,726 607 231 89 117 45% 40% 9% 3% 1% 2% 85% 1%
London SHA 5HX EALING PCT 13,073 5,286 5,334 1,343 574 320 217 40% 41% 10% 4% 2% 2% 81% 1%
London SHA 5HY HOUNSLOW PCT 8,801 3,737 3,491 893 336 190 153 42% 40% 10% 4% 2% 2% 82% 1%
London SHA 5K5 BRENT PCT 12,715 5,233 5,226 1,239 522 308 187 41% 41% 10% 4% 2% 1% 82% 1%
London SHA 5K6 HARROW PCT 8,560 3,753 3,476 805 285 134 106 44% 41% 9% 3% 2% 1% 84% 1%
London SHA 5K7 CAMDEN PCT 9,179 4,122 3,527 879 282 166 203 45% 38% 10% 3% 2% 2% 83% 1%
London SHA 5K8 ISLINGTON PCT 7,752 3,411 3,036 692 340 130 143 44% 39% 9% 4% 2% 2% 83% 1%
133
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor listening to you
95% confidence interval around %
Rating of doctor listening to you -
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,054,762 1,062,894 739,155 147,975 56,394 23,820 24,524 52% 36% 7% 3% 1% 1% 88% 0%
London SHA 5K9 CROYDON PCT 13,749 6,365 5,378 1,102 475 222 207 46% 39% 8% 3% 2% 2% 85% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,177 3,480 2,672 574 246 120 85 48% 37% 8% 3% 2% 1% 86% 1%
London SHA 5LC WESTMINSTER PCT 9,346 4,235 3,474 861 353 189 235 45% 37% 9% 4% 2% 3% 82% 1%
London SHA 5LD LAMBETH PCT 13,882 6,470 5,337 1,181 464 208 222 47% 38% 9% 3% 2% 2% 85% 1%
London SHA 5LE SOUTHWARK PCT 11,450 5,166 4,373 1,076 425 237 173 45% 38% 9% 4% 2% 2% 83% 1%
London SHA 5LF LEWISHAM PCT 10,814 4,858 4,157 1,023 399 224 152 45% 38% 9% 4% 2% 1% 83% 1%
London SHA 5LG WANDSWORTH PCT 13,249 6,111 5,108 1,158 432 208 233 46% 39% 9% 3% 2% 2% 85% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,456 3,687 2,749 599 224 98 100 49% 37% 8% 3% 1% 1% 86% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,473 6,757 5,607 1,261 482 188 178 47% 39% 9% 3% 1% 1% 85% 1%
London SHA 5NA REDBRIDGE PCT 9,486 4,315 3,665 855 335 192 123 45% 39% 9% 4% 2% 1% 84% 1%
London SHA 5NC WALTHAM FOREST PCT 9,702 3,893 3,888 1,063 463 263 133 40% 40% 11% 5% 3% 1% 80% 1%
London SHA TAK BEXLEY CARE TRUST 8,469 3,909 3,328 702 294 151 85 46% 39% 8% 3% 2% 1% 85% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,150 4,416 3,872 1,112 424 187 139 44% 38% 11% 4% 2% 1% 82% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,641 5,710 4,223 941 385 219 163 49% 36% 8% 3% 2% 1% 85% 1%
South East Coast SHA 5P5 SURREY PCT 43,988 23,184 16,199 2,797 1,029 336 444 53% 37% 6% 2% 1% 1% 90% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,656 16,382 11,486 2,269 769 345 404 52% 36% 7% 2% 1% 1% 88% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,443 7,718 4,438 815 232 101 140 57% 33% 6% 2% 1% 1% 90% 0%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,988 3,954 2,211 452 199 102 70 57% 32% 6% 3% 1% 1% 88% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,276 13,656 9,392 1,926 682 308 312 52% 36% 7% 3% 1% 1% 88% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,833 14,960 10,181 2,117 870 390 315 52% 35% 7% 3% 1% 1% 87% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,188 4,079 3,498 915 398 180 119 44% 38% 10% 4% 2% 1% 82% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,891 4,269 2,730 527 207 71 86 54% 35% 7% 3% 1% 1% 89% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,923 5,341 3,345 703 234 124 176 54% 34% 7% 2% 1% 2% 88% 1%
South Central SHA 5QC HAMPSHIRE PCT 50,073 27,658 17,422 3,030 1,062 315 587 55% 35% 6% 2% 1% 1% 90% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,840 10,718 7,120 1,246 394 179 183 54% 36% 6% 2% 1% 1% 90% 0%
South Central SHA 5QE OXFORDSHIRE PCT 25,491 14,027 8,730 1,571 549 189 425 55% 34% 6% 2% 1% 2% 89% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,573 9,324 6,965 1,438 490 169 187 50% 38% 8% 3% 1% 1% 88% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 15,441 7,176 6,147 1,316 454 174 175 46% 40% 9% 3% 1% 1% 86% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,506 3,162 1,691 419 124 46 65 57% 31% 8% 2% 1% 1% 88% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,556 4,822 3,634 682 217 89 112 50% 38% 7% 2% 1% 1% 88% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,432 6,029 3,392 603 237 90 80 58% 33% 6% 2% 1% 1% 90% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,502 4,113 2,703 407 134 41 104 55% 36% 5% 2% 1% 1% 91% 1%
South West SHA 5K3 SWINDON PCT 7,939 3,940 3,016 562 215 61 144 50% 38% 7% 3% 1% 2% 88% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,996 4,284 2,755 560 215 78 105 54% 34% 7% 3% 1% 1% 88% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,332 12,751 8,356 1,349 472 168 235 55% 36% 6% 2% 1% 1% 90% 0%
South West SHA 5QJ BRISTOL PCT 17,306 9,220 6,188 1,104 421 140 233 53% 36% 6% 2% 1% 1% 89% 0%
South West SHA 5QK WILTSHIRE PCT 17,463 9,818 6,038 1,003 316 90 198 56% 35% 6% 2% 1% 1% 91% 0%
South West SHA 5QL SOMERSET PCT 20,524 11,734 6,907 1,126 416 127 214 57% 34% 5% 2% 1% 1% 91% 0%
134
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor listening to you
95% confidence interval around %
Rating of doctor listening to you -
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,054,762 1,062,894 739,155 147,975 56,394 23,820 24,524 52% 36% 7% 3% 1% 1% 88% 0%
South West SHA 5QM DORSET PCT 15,590 9,278 4,959 859 255 97 143 60% 32% 6% 2% 1% 1% 91% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,055 8,059 4,571 795 356 97 177 57% 33% 6% 3% 1% 1% 90% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,124 12,724 6,581 1,092 369 132 226 60% 31% 5% 2% 1% 1% 91% 0%
South West SHA 5QQ DEVON PCT 29,753 17,777 9,607 1,424 468 155 322 60% 32% 5% 2% 1% 1% 92% 0%
South West SHA TAL TORBAY CARE TRUST 5,664 3,425 1,769 270 102 32 66 60% 31% 5% 2% 1% 1% 92% 1%
135
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor explaining tests and treatments
Rating of doctor explaining tests and
explaining tests and treatments (+/-)
95% confidence interval around %
who rate the doctor as good at
treatments - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,031,572 889,751 667,871 195,950 60,469 24,425 193,107 44% 33% 10% 3% 1% 10% 77% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 101,106 48,377 32,626 8,371 2,316 745 8,672 48% 32% 8% 2% 1% 9% 80% 0%
North West SHA N/A N/A 273,610 128,301 86,416 24,296 7,493 2,861 24,244 47% 32% 9% 3% 1% 9% 78% 0%
Yorkshire and the Humber N/A N/A 202,646 90,912 66,072 18,736 5,642 2,292 18,992 45% 33% 9% 3% 1% 9% 77% 0%
East Midlands SHA N/A N/A 172,118 74,155 57,804 16,261 4,760 1,836 17,302 43% 34% 9% 3% 1% 10% 77% 0%
West Midlands SHA N/A N/A 213,083 91,666 70,314 21,289 6,831 2,894 20,089 43% 33% 10% 3% 1% 9% 76% 0%
East of England SHA N/A N/A 222,425 94,230 73,960 22,010 6,686 2,504 23,035 42% 33% 10% 3% 1% 10% 76% 0%
London SHA N/A N/A 308,681 116,344 108,359 37,322 13,465 6,501 26,689 38% 35% 12% 4% 2% 9% 73% 0%
South East Coast SHA N/A N/A 171,256 74,614 55,199 16,653 4,931 1,863 17,996 44% 32% 10% 3% 1% 11% 76% 0%
South Central SHA N/A N/A 160,528 71,456 52,281 14,808 4,172 1,468 16,344 45% 33% 9% 3% 1% 10% 77% 0%
South West SHA N/A N/A 206,119 99,697 64,840 16,204 4,174 1,460 19,744 48% 31% 8% 2% 1% 10% 80% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,415 5,051 3,287 885 234 70 888 48% 32% 9% 2% 1% 9% 80% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,264 4,102 2,566 598 166 60 771 50% 31% 7% 2% 1% 9% 81% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,272 1,455 1,122 311 117 25 242 44% 34% 10% 4% 1% 7% 79% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,133 3,639 2,062 581 179 58 613 51% 29% 8% 3% 1% 9% 80% 1%
North East SHA 5J9 DARLINGTON PCT 4,002 1,861 1,290 327 108 36 379 47% 32% 8% 3% 1% 9% 79% 1%
North East SHA 5KF GATESHEAD PCT 7,846 3,711 2,588 637 180 66 665 47% 33% 8% 2% 1% 8% 80% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,945 2,907 1,951 477 124 49 437 49% 33% 8% 2% 1% 7% 82% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,777 5,133 3,382 989 291 86 896 48% 31% 9% 3% 1% 8% 79% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,549 2,628 1,843 492 138 38 410 47% 33% 9% 2% 1% 7% 81% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,309 9,160 7,064 1,717 465 163 1,741 45% 35% 8% 2% 1% 9% 80% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,090 2,534 1,586 410 83 28 449 50% 31% 8% 2% 1% 9% 81% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,504 6,195 3,885 947 230 66 1,181 50% 31% 8% 2% 1% 9% 81% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,967 2,790 1,949 534 183 78 434 47% 33% 9% 3% 1% 7% 79% 1%
North West SHA 5F5 SALFORD PCT 8,758 4,189 2,679 798 248 106 738 48% 31% 9% 3% 1% 8% 78% 1%
North West SHA 5F7 STOCKPORT PCT 11,139 5,226 3,506 1,001 278 79 1,050 47% 31% 9% 2% 1% 9% 78% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,955 5,495 3,657 1,159 391 151 1,101 46% 31% 10% 3% 1% 9% 77% 1%
North West SHA 5HP BLACKPOOL PCT 5,623 2,562 1,811 559 188 76 428 46% 32% 10% 3% 1% 8% 78% 1%
North West SHA 5HQ BOLTON PCT 10,640 4,886 3,449 995 325 129 856 46% 32% 9% 3% 1% 8% 78% 1%
North West SHA 5J2 WARRINGTON PCT 7,749 3,570 2,434 690 216 79 760 46% 31% 9% 3% 1% 10% 77% 1%
North West SHA 5J4 KNOWSLEY PCT 5,789 2,735 1,857 534 170 53 440 47% 32% 9% 3% 1% 8% 79% 1%
North West SHA 5J5 OLDHAM PCT 8,496 3,779 2,756 846 265 140 711 44% 32% 10% 3% 2% 8% 77% 1%
North West SHA 5JX BURY PCT 7,144 3,481 2,193 604 155 55 657 49% 31% 8% 2% 1% 9% 79% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,867 4,025 2,863 820 276 96 788 45% 32% 9% 3% 1% 9% 78% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 20,020 10,094 6,201 1,462 416 119 1,728 50% 31% 7% 2% 1% 9% 81% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,068 6,167 4,134 1,066 315 89 1,297 47% 32% 8% 2% 1% 10% 79% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,618 7,983 5,728 1,668 504 219 1,517 45% 33% 9% 3% 1% 9% 78% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,416 6,656 4,556 1,422 452 153 1,176 46% 32% 10% 3% 1% 8% 78% 1%
North West SHA 5NJ SEFTON PCT 10,707 4,986 3,350 953 277 105 1,035 47% 31% 9% 3% 1% 10% 78% 1%
North West SHA 5NK WIRRAL PCT 12,528 6,417 3,761 975 221 95 1,059 51% 30% 8% 2% 1% 8% 81% 1%
136
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor explaining tests and treatments
Rating of doctor explaining tests and
explaining tests and treatments (+/-)
95% confidence interval around %
who rate the doctor as good at
treatments - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,031,572 889,751 667,871 195,950 60,469 24,425 193,107 44% 33% 10% 3% 1% 10% 77% 0%
North West SHA 5NL LIVERPOOL PCT 17,979 8,604 5,526 1,601 481 162 1,606 48% 31% 9% 3% 1% 9% 79% 1%
North West SHA 5NM HALTON & ST HELENS PCT 11,994 5,621 3,824 1,045 332 117 1,055 47% 32% 9% 3% 1% 9% 79% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,910 4,938 3,097 729 197 56 894 50% 31% 7% 2% 1% 9% 81% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,943 8,287 5,770 1,481 410 135 1,860 46% 32% 8% 2% 1% 10% 78% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,060 3,750 2,604 721 226 105 654 47% 32% 9% 3% 1% 8% 79% 1%
North West SHA 5NR TRAFFORD PCT 8,194 3,811 2,533 776 221 109 745 47% 31% 9% 3% 1% 9% 77% 1%
North West SHA 5NT MANCHESTER PCT 19,045 8,249 6,177 1,861 745 356 1,656 43% 32% 10% 4% 2% 9% 76% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,327 2,924 2,065 575 151 62 551 46% 33% 9% 2% 1% 9% 79% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,478 4,301 3,171 855 226 79 846 45% 33% 9% 2% 1% 9% 79% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,724 3,514 2,515 687 209 92 705 46% 33% 9% 3% 1% 9% 78% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,056 4,023 2,970 822 295 109 837 44% 33% 9% 3% 1% 9% 77% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 30,258 13,092 9,966 2,805 796 367 3,232 43% 33% 9% 3% 1% 11% 76% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,332 6,767 4,869 1,597 441 216 1,442 44% 32% 10% 3% 1% 9% 76% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,175 5,470 4,609 1,350 381 165 1,200 42% 35% 10% 3% 1% 9% 76% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,134 9,115 7,178 2,002 580 210 2,050 43% 34% 9% 3% 1% 10% 77% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,379 5,195 3,641 1,037 373 137 997 46% 32% 9% 3% 1% 9% 78% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,729 15,511 9,381 2,104 561 160 3,013 50% 31% 7% 2% 1% 10% 81% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,146 5,820 3,813 1,038 296 132 1,047 48% 31% 9% 2% 1% 9% 79% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,568 4,173 3,548 1,185 469 210 984 39% 34% 11% 4% 2% 9% 73% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,991 8,095 6,371 2,053 659 289 1,524 43% 34% 11% 3% 2% 8% 76% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,350 2,913 1,977 627 205 64 563 46% 31% 10% 3% 1% 9% 77% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,300 5,209 4,169 1,283 392 174 1,073 42% 34% 10% 3% 1% 9% 76% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,231 1,979 1,339 348 85 29 451 47% 32% 8% 2% 1% 11% 78% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,240 12,259 9,024 2,325 567 226 2,839 45% 33% 9% 2% 1% 10% 78% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,635 4,519 3,550 1,048 294 95 1,130 42% 33% 10% 3% 1% 11% 76% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,263 10,770 8,328 2,479 749 246 2,691 43% 33% 10% 3% 1% 11% 76% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,178 12,654 9,166 2,498 808 309 2,744 45% 33% 9% 3% 1% 10% 77% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,732 11,007 8,724 2,318 591 216 2,876 43% 34% 9% 2% 1% 11% 77% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,785 4,761 4,616 1,552 555 267 1,034 37% 36% 12% 4% 2% 8% 73% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,754 10,996 8,889 2,410 720 274 2,464 43% 35% 9% 3% 1% 10% 77% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,924 3,331 2,230 511 130 47 675 48% 32% 7% 2% 1% 10% 80% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,191 6,418 4,513 1,386 398 145 1,332 45% 32% 10% 3% 1% 9% 77% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,428 5,509 3,639 844 210 91 1,134 48% 32% 7% 2% 1% 10% 80% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,728 3,739 3,411 1,151 389 173 866 38% 35% 12% 4% 2% 9% 73% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,938 5,303 4,323 1,479 440 221 1,173 41% 33% 11% 3% 2% 9% 74% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,222 2,780 1,940 588 228 94 591 45% 31% 9% 4% 2% 9% 76% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,300 3,607 3,166 1,134 382 198 813 39% 34% 12% 4% 2% 9% 73% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,343 3,627 3,765 1,420 553 318 660 35% 36% 14% 5% 3% 6% 71% 1%
137
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor explaining tests and treatments
Rating of doctor explaining tests and
explaining tests and treatments (+/-)
95% confidence interval around %
who rate the doctor as good at
treatments - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,031,572 889,751 667,871 195,950 60,469 24,425 193,107 44% 33% 10% 3% 1% 10% 77% 0%
West Midlands SHA 5PE DUDLEY PCT 11,800 5,273 3,832 1,140 305 116 1,134 45% 32% 10% 3% 1% 10% 77% 1%
West Midlands SHA 5PF SANDWELL PCT 12,119 4,451 4,306 1,482 542 260 1,078 37% 36% 12% 4% 2% 9% 72% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,978 6,095 5,046 1,659 531 291 1,355 41% 34% 11% 4% 2% 9% 74% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,139 3,610 2,594 758 257 79 840 44% 32% 9% 3% 1% 10% 76% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,218 4,191 3,229 1,175 446 184 993 41% 32% 11% 4% 2% 10% 73% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,542 10,613 7,327 2,308 733 267 2,294 45% 31% 10% 3% 1% 10% 76% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,963 10,641 6,929 1,676 452 119 2,145 48% 32% 8% 2% 1% 10% 80% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,912 8,978 7,137 1,767 584 203 2,243 43% 34% 8% 3% 1% 11% 77% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,338 3,500 2,925 811 251 87 763 42% 35% 10% 3% 1% 9% 77% 1%
East of England SHA 5GC LUTON PCT 7,206 2,718 2,576 853 297 119 643 38% 36% 12% 4% 2% 9% 73% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,588 5,309 4,499 1,620 497 194 1,468 39% 33% 12% 4% 1% 11% 72% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,969 6,431 5,407 1,651 536 198 1,746 40% 34% 10% 3% 1% 11% 74% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,597 8,648 7,532 2,111 683 273 2,351 40% 35% 10% 3% 1% 11% 75% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,728 9,475 7,284 1,983 549 193 2,245 44% 34% 9% 3% 1% 10% 77% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,196 2,418 2,200 699 221 97 561 39% 36% 11% 4% 2% 9% 75% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,124 10,140 7,651 2,013 577 207 2,537 44% 33% 9% 2% 1% 11% 77% 1%
East of England SHA 5PQ NORFOLK PCT 28,708 13,147 9,096 2,545 721 217 2,982 46% 32% 9% 3% 1% 10% 77% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,705 4,140 2,731 770 189 90 786 48% 31% 9% 2% 1% 9% 79% 1%
East of England SHA 5PT SUFFOLK PCT 23,263 10,605 7,578 1,964 547 160 2,409 46% 33% 8% 2% 1% 10% 78% 1%
East of England SHA 5PV WEST ESSEX PCT 10,594 4,342 3,654 1,149 315 114 1,021 41% 34% 11% 3% 1% 10% 75% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,194 5,270 3,923 1,207 423 174 1,197 43% 32% 10% 3% 1% 10% 75% 1%
East of England SHA 5PX MID ESSEX PCT 14,200 5,980 4,706 1,506 430 157 1,421 42% 33% 11% 3% 1% 10% 75% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,351 5,607 5,123 1,939 702 310 1,669 37% 33% 13% 5% 2% 11% 70% 1%
London SHA 5A4 HAVERING PCT 9,450 3,397 3,186 1,231 422 196 1,018 36% 34% 13% 4% 2% 11% 70% 1%
London SHA 5A5 KINGSTON PCT 7,080 2,787 2,433 833 225 88 713 39% 34% 12% 3% 1% 10% 74% 1%
London SHA 5A7 BROMLEY PCT 12,091 4,991 3,904 1,293 437 184 1,281 41% 32% 11% 4% 2% 11% 74% 1%
London SHA 5A8 GREENWICH PCT 9,309 3,465 3,187 1,218 437 197 805 37% 34% 13% 5% 2% 9% 71% 1%
London SHA 5A9 BARNET PCT 12,776 5,182 4,408 1,437 489 200 1,060 41% 35% 11% 4% 2% 8% 75% 1%
London SHA 5AT HILLINGDON PCT 9,703 3,368 3,487 1,270 447 232 897 35% 36% 13% 5% 2% 9% 71% 1%
London SHA 5C1 ENFIELD PCT 9,132 3,388 3,316 1,093 354 153 828 37% 36% 12% 4% 2% 9% 73% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,120 2,091 2,129 858 361 193 488 34% 35% 14% 6% 3% 8% 69% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,486 3,924 3,304 1,008 346 179 724 41% 35% 11% 4% 2% 8% 76% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,690 3,101 3,073 1,122 437 243 714 36% 35% 13% 5% 3% 8% 71% 1%
London SHA 5C5 NEWHAM PCT 11,088 3,731 4,104 1,544 654 358 697 34% 37% 14% 6% 3% 6% 71% 1%
London SHA 5C9 HARINGEY PCT 9,768 3,594 3,325 1,229 533 285 802 37% 34% 13% 5% 3% 8% 71% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,744 2,539 2,386 807 282 123 608 38% 35% 12% 4% 2% 9% 73% 1%
London SHA 5HX EALING PCT 12,967 4,415 4,764 1,739 679 360 1,010 34% 37% 13% 5% 3% 8% 71% 1%
London SHA 5HY HOUNSLOW PCT 8,699 3,096 3,138 1,139 414 208 704 36% 36% 13% 5% 2% 8% 72% 1%
London SHA 5K5 BRENT PCT 12,525 4,363 4,721 1,636 638 340 827 35% 38% 13% 5% 3% 7% 73% 1%
London SHA 5K6 HARROW PCT 8,503 3,148 3,112 1,066 355 145 676 37% 37% 13% 4% 2% 8% 74% 1%
London SHA 5K7 CAMDEN PCT 9,106 3,380 3,429 977 379 163 780 37% 38% 11% 4% 2% 9% 75% 1%
London SHA 5K8 ISLINGTON PCT 7,661 2,864 2,717 869 358 152 701 37% 35% 11% 5% 2% 9% 73% 1%
138
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor explaining tests and treatments
Rating of doctor explaining tests and
explaining tests and treatments (+/-)
95% confidence interval around %
who rate the doctor as good at
treatments - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,031,572 889,751 667,871 195,950 60,469 24,425 193,107 44% 33% 10% 3% 1% 10% 77% 0%
London SHA 5K9 CROYDON PCT 13,610 5,377 4,734 1,568 500 267 1,163 40% 35% 12% 4% 2% 9% 74% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,094 2,965 2,441 758 291 120 518 42% 34% 11% 4% 2% 7% 76% 1%
London SHA 5LC WESTMINSTER PCT 9,245 3,670 3,104 1,061 383 213 814 40% 34% 11% 4% 2% 9% 73% 1%
London SHA 5LD LAMBETH PCT 13,742 5,375 4,982 1,476 514 235 1,160 39% 36% 11% 4% 2% 8% 75% 1%
London SHA 5LE SOUTHWARK PCT 11,286 4,355 3,928 1,350 469 238 945 39% 35% 12% 4% 2% 8% 73% 1%
London SHA 5LF LEWISHAM PCT 10,698 3,979 3,692 1,345 455 218 1,009 37% 35% 13% 4% 2% 9% 72% 1%
London SHA 5LG WANDSWORTH PCT 13,104 5,084 4,600 1,459 464 247 1,251 39% 35% 11% 4% 2% 10% 74% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,399 3,097 2,383 834 265 112 708 42% 32% 11% 4% 2% 10% 74% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,333 5,588 4,897 1,647 633 213 1,357 39% 34% 11% 4% 1% 9% 73% 1%
London SHA 5NA REDBRIDGE PCT 9,366 3,595 3,233 1,143 414 202 780 38% 35% 12% 4% 2% 8% 73% 1%
London SHA 5NC WALTHAM FOREST PCT 9,566 3,227 3,368 1,333 544 287 808 34% 35% 14% 6% 3% 8% 69% 1%
London SHA TAK BEXLEY CARE TRUST 8,342 3,212 2,875 980 284 150 842 39% 34% 12% 3% 2% 10% 73% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,052 3,640 3,305 1,368 469 188 1,082 36% 33% 14% 5% 2% 11% 69% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,535 4,718 3,754 1,250 425 196 1,193 41% 33% 11% 4% 2% 10% 73% 1%
South East Coast SHA 5P5 SURREY PCT 43,566 19,107 14,487 3,938 1,054 357 4,622 44% 33% 9% 2% 1% 11% 77% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,316 13,683 10,229 2,979 844 270 3,311 44% 33% 10% 3% 1% 11% 76% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,325 6,414 4,153 1,074 270 79 1,335 48% 31% 8% 2% 1% 10% 79% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,899 3,303 1,972 700 193 90 641 48% 29% 10% 3% 1% 9% 76% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,052 11,120 8,398 2,548 757 348 2,881 43% 32% 10% 3% 1% 11% 75% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,511 12,629 8,900 2,795 920 336 2,930 44% 31% 10% 3% 1% 10% 76% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,118 3,332 3,105 1,135 411 166 969 37% 34% 12% 5% 2% 11% 71% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,808 3,487 2,510 684 212 81 836 45% 32% 9% 3% 1% 11% 77% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,815 4,318 3,237 862 256 120 1,021 44% 33% 9% 3% 1% 10% 77% 1%
South Central SHA 5QC HAMPSHIRE PCT 49,658 23,235 15,846 4,057 1,012 344 5,165 47% 32% 8% 2% 1% 10% 79% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,672 8,903 6,474 1,662 422 159 2,051 45% 33% 8% 2% 1% 10% 78% 1%
South Central SHA 5QE OXFORDSHIRE PCT 25,298 11,862 7,843 2,245 628 172 2,547 47% 31% 9% 2% 1% 10% 78% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,424 7,679 6,337 1,840 534 158 1,877 42% 34% 10% 3% 1% 10% 76% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 15,275 5,909 5,334 1,858 589 212 1,372 39% 35% 12% 4% 1% 9% 74% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,461 2,731 1,596 465 109 54 506 50% 29% 9% 2% 1% 9% 79% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,450 3,946 3,321 865 240 79 1,000 42% 35% 9% 3% 1% 11% 77% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,321 5,181 3,123 811 194 76 936 50% 30% 8% 2% 1% 9% 80% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,442 3,436 2,452 580 134 38 802 46% 33% 8% 2% 1% 11% 79% 1%
South West SHA 5K3 SWINDON PCT 7,864 3,260 2,656 792 232 69 856 41% 34% 10% 3% 1% 11% 75% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,876 3,494 2,439 719 205 104 915 44% 31% 9% 3% 1% 12% 75% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,086 10,860 7,524 1,792 457 175 2,277 47% 33% 8% 2% 1% 10% 80% 1%
South West SHA 5QJ BRISTOL PCT 17,148 7,609 5,857 1,456 411 174 1,642 44% 34% 8% 2% 1% 10% 79% 1%
South West SHA 5QK WILTSHIRE PCT 17,274 8,294 5,601 1,301 340 85 1,652 48% 32% 8% 2% * 10% 80% 1%
South West SHA 5QL SOMERSET PCT 20,305 9,933 6,373 1,575 342 140 1,942 49% 31% 8% 2% 1% 10% 80% 1%
139
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor explaining tests and treatments
Rating of doctor explaining tests and
explaining tests and treatments (+/-)
95% confidence interval around %
who rate the doctor as good at
treatments - total responses
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,031,572 889,751 667,871 195,950 60,469 24,425 193,107 44% 33% 10% 3% 1% 10% 77% 0%
South West SHA 5QM DORSET PCT 15,458 7,958 4,615 1,164 257 94 1,370 51% 30% 8% 2% 1% 9% 81% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,880 6,743 4,161 1,198 335 84 1,358 49% 30% 9% 2% 1% 10% 79% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,886 10,948 6,128 1,519 363 144 1,783 52% 29% 7% 2% 1% 9% 82% 1%
South West SHA 5QQ DEVON PCT 29,496 15,122 8,898 2,039 558 161 2,717 51% 30% 7% 2% 1% 9% 81% 0%
South West SHA TAL TORBAY CARE TRUST 5,633 2,913 1,691 391 105 39 494 52% 30% 7% 2% 1% 9% 82% 1%
140
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor involving you in decisions about your care
95% confidence interval around %
decisions about your care - total
Rating of doctor involving you in
involving you in decisions about
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,019,965 809,983 630,091 247,047 65,078 28,484 239,283 40% 31% 12% 3% 1% 12% 71% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 100,403 44,144 31,365 10,881 2,582 954 10,477 44% 31% 11% 3% 1% 10% 75% 0%
North West SHA N/A N/A 272,092 116,803 81,880 31,490 8,082 3,456 30,381 43% 30% 12% 3% 1% 11% 73% 0%
Yorkshire and the Humber N/A N/A 201,455 82,763 62,470 24,077 6,174 2,590 23,380 41% 31% 12% 3% 1% 12% 72% 0%
East Midlands SHA N/A N/A 171,207 67,384 54,608 20,813 5,200 2,191 21,011 39% 32% 12% 3% 1% 12% 71% 0%
West Midlands SHA N/A N/A 211,731 81,916 66,768 26,761 7,486 3,301 25,499 39% 32% 13% 4% 2% 12% 70% 0%
East of England SHA N/A N/A 221,320 85,968 68,994 27,581 7,101 2,968 28,708 39% 31% 12% 3% 1% 13% 70% 0%
London SHA N/A N/A 306,725 105,131 101,077 45,508 14,430 7,431 33,147 34% 33% 15% 5% 2% 11% 67% 0%
South East Coast SHA N/A N/A 170,370 68,618 52,093 20,530 5,064 2,175 21,890 40% 31% 12% 3% 1% 13% 71% 0%
South Central SHA N/A N/A 159,686 65,702 49,022 18,823 4,547 1,725 19,868 41% 31% 12% 3% 1% 12% 72% 0%
South West SHA N/A N/A 204,976 91,554 61,813 20,583 4,412 1,691 24,923 45% 30% 10% 2% 1% 12% 75% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,366 4,685 3,193 1,104 254 91 1,039 45% 31% 11% 2% 1% 10% 76% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,225 3,758 2,514 815 189 79 871 46% 31% 10% 2% 1% 11% 76% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,227 1,311 1,031 419 100 40 327 41% 32% 13% 3% 1% 10% 73% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,089 3,314 2,011 728 202 82 751 47% 28% 10% 3% 1% 11% 75% 1%
North East SHA 5J9 DARLINGTON PCT 4,001 1,796 1,208 437 100 42 418 45% 30% 11% 2% 1% 10% 75% 1%
North East SHA 5KF GATESHEAD PCT 7,827 3,325 2,551 855 209 92 795 42% 33% 11% 3% 1% 10% 75% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,896 2,679 1,843 619 138 54 562 45% 31% 11% 2% 1% 10% 77% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,701 4,716 3,226 1,250 300 110 1,099 44% 30% 12% 3% 1% 10% 74% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,502 2,433 1,685 637 164 57 525 44% 31% 12% 3% 1% 10% 75% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,115 8,256 6,732 2,234 562 181 2,149 41% 33% 11% 3% 1% 11% 75% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,055 2,241 1,525 570 109 34 576 44% 30% 11% 2% 1% 11% 74% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,400 5,631 3,846 1,211 254 91 1,366 45% 31% 10% 2% 1% 11% 76% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,921 2,515 1,799 691 222 81 613 42% 30% 12% 4% 1% 10% 73% 1%
North West SHA 5F5 SALFORD PCT 8,668 3,776 2,565 1,023 264 128 913 44% 30% 12% 3% 1% 11% 73% 1%
North West SHA 5F7 STOCKPORT PCT 11,087 4,742 3,413 1,218 334 117 1,264 43% 31% 11% 3% 1% 11% 74% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,894 4,955 3,561 1,460 412 182 1,325 42% 30% 12% 3% 2% 11% 72% 1%
North West SHA 5HP BLACKPOOL PCT 5,586 2,278 1,647 733 213 79 636 41% 29% 13% 4% 1% 11% 70% 1%
North West SHA 5HQ BOLTON PCT 10,598 4,433 3,314 1,249 344 167 1,090 42% 31% 12% 3% 2% 10% 73% 1%
North West SHA 5J2 WARRINGTON PCT 7,724 3,320 2,297 905 195 90 916 43% 30% 12% 3% 1% 12% 73% 1%
North West SHA 5J4 KNOWSLEY PCT 5,722 2,496 1,660 731 189 84 562 44% 29% 13% 3% 1% 10% 73% 1%
North West SHA 5J5 OLDHAM PCT 8,438 3,385 2,622 1,031 319 140 941 40% 31% 12% 4% 2% 11% 71% 1%
North West SHA 5JX BURY PCT 7,114 3,231 2,114 780 146 72 770 45% 30% 11% 2% 1% 11% 75% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,838 3,621 2,750 1,049 318 98 1,002 41% 31% 12% 4% 1% 11% 72% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,925 9,258 6,056 1,881 385 127 2,219 46% 30% 9% 2% 1% 11% 77% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,021 5,677 3,813 1,514 310 138 1,568 44% 29% 12% 2% 1% 12% 73% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,526 7,254 5,425 2,090 499 239 2,018 41% 31% 12% 3% 1% 12% 72% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,300 5,972 4,400 1,790 497 206 1,436 42% 31% 13% 3% 1% 10% 73% 1%
North West SHA 5NJ SEFTON PCT 10,663 4,562 3,118 1,217 298 129 1,338 43% 29% 11% 3% 1% 13% 72% 1%
North West SHA 5NK WIRRAL PCT 12,455 5,779 3,567 1,244 281 112 1,473 46% 29% 10% 2% 1% 12% 75% 1%
141
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor involving you in decisions about your care
95% confidence interval around %
decisions about your care - total
Rating of doctor involving you in
involving you in decisions about
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,019,965 809,983 630,091 247,047 65,078 28,484 239,283 40% 31% 12% 3% 1% 12% 71% 0%
North West SHA 5NL LIVERPOOL PCT 17,852 7,909 5,268 2,053 524 208 1,890 44% 30% 12% 3% 1% 11% 74% 1%
North West SHA 5NM HALTON & ST HELENS PCT 11,951 5,124 3,585 1,444 344 151 1,302 43% 30% 12% 3% 1% 11% 73% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,899 4,508 2,959 961 209 85 1,176 46% 30% 10% 2% 1% 12% 75% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,833 7,553 5,417 1,987 464 183 2,230 42% 30% 11% 3% 1% 13% 73% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,000 3,361 2,432 990 230 126 861 42% 30% 12% 3% 2% 11% 72% 1%
North West SHA 5NR TRAFFORD PCT 8,169 3,529 2,350 1,010 244 114 921 43% 29% 12% 3% 1% 11% 72% 1%
North West SHA 5NT MANCHESTER PCT 18,907 7,563 5,747 2,440 842 398 1,917 40% 30% 13% 4% 2% 10% 70% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,289 2,568 1,990 762 180 63 726 41% 32% 12% 3% 1% 12% 72% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,398 3,853 2,983 1,125 266 103 1,068 41% 32% 12% 3% 1% 11% 73% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,671 3,156 2,362 936 250 91 876 41% 31% 12% 3% 1% 11% 72% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,014 3,624 2,831 1,119 294 128 1,018 40% 31% 12% 3% 1% 11% 72% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 30,108 12,257 9,374 3,476 953 396 3,652 41% 31% 12% 3% 1% 12% 72% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,275 6,122 4,679 1,888 516 248 1,822 40% 31% 12% 3% 2% 12% 71% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,049 4,837 4,388 1,712 426 165 1,522 37% 34% 13% 3% 1% 12% 71% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,026 8,544 6,647 2,657 616 247 2,316 41% 32% 13% 3% 1% 11% 72% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,313 4,585 3,537 1,366 402 181 1,242 41% 31% 12% 4% 2% 11% 72% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,551 14,256 8,946 2,862 537 220 3,731 47% 29% 9% 2% 1% 12% 76% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,078 5,380 3,553 1,262 335 116 1,432 45% 29% 10% 3% 1% 12% 74% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,481 3,664 3,323 1,544 456 227 1,267 35% 32% 15% 4% 2% 12% 67% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,912 7,282 6,029 2,554 742 319 1,986 39% 32% 14% 4% 2% 10% 70% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,289 2,634 1,828 814 202 87 724 42% 29% 13% 3% 1% 12% 71% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,306 4,756 3,966 1,616 471 201 1,296 39% 32% 13% 4% 2% 11% 71% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,203 1,785 1,281 439 103 38 557 42% 30% 10% 2% 1% 13% 73% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,039 11,163 8,539 2,929 704 258 3,447 41% 32% 11% 3% 1% 13% 73% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,588 4,015 3,449 1,365 342 132 1,286 38% 33% 13% 3% 1% 12% 70% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,133 9,885 7,927 3,114 726 316 3,166 39% 32% 12% 3% 1% 13% 71% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,991 11,385 8,674 3,240 785 383 3,525 41% 31% 12% 3% 1% 13% 72% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,611 10,127 8,171 3,018 746 216 3,331 40% 32% 12% 3% 1% 13% 71% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,703 4,186 4,364 1,905 582 316 1,351 33% 34% 15% 5% 2% 11% 67% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,633 10,082 8,238 3,188 741 330 3,053 39% 32% 12% 3% 1% 12% 71% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,904 2,972 2,084 685 166 50 947 43% 30% 10% 2% 1% 14% 73% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,089 5,872 4,343 1,717 449 170 1,539 42% 31% 12% 3% 1% 11% 73% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,351 5,058 3,481 1,101 242 87 1,382 45% 31% 10% 2% 1% 12% 75% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,675 3,276 3,259 1,442 410 195 1,092 34% 34% 15% 4% 2% 11% 68% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,813 4,618 4,175 1,734 519 241 1,526 36% 33% 14% 4% 2% 12% 69% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,214 2,482 1,908 743 265 121 695 40% 31% 12% 4% 2% 11% 71% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,207 3,143 3,036 1,299 428 214 1,088 34% 33% 14% 5% 2% 12% 67% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,222 3,038 3,658 1,664 633 384 844 30% 36% 16% 6% 4% 8% 66% 1%
142
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor involving you in decisions about your care
95% confidence interval around %
decisions about your care - total
Rating of doctor involving you in
involving you in decisions about
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,019,965 809,983 630,091 247,047 65,078 28,484 239,283 40% 31% 12% 3% 1% 12% 71% 0%
West Midlands SHA 5PE DUDLEY PCT 11,744 4,707 3,648 1,462 362 123 1,442 40% 31% 12% 3% 1% 12% 71% 1%
West Midlands SHA 5PF SANDWELL PCT 12,005 3,838 4,029 1,869 577 301 1,392 32% 34% 16% 5% 3% 12% 66% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,845 5,482 4,725 2,017 654 326 1,642 37% 32% 14% 4% 2% 11% 69% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,085 3,245 2,481 980 288 89 1,001 40% 31% 12% 4% 1% 12% 71% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,167 3,664 3,114 1,446 399 214 1,329 36% 31% 14% 4% 2% 13% 67% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,437 9,609 6,966 2,802 759 341 2,959 41% 30% 12% 3% 1% 13% 71% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,827 9,686 6,489 2,313 473 149 2,718 44% 30% 11% 2% 1% 12% 74% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,828 8,109 6,683 2,405 597 220 2,814 39% 32% 12% 3% 1% 14% 71% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,319 3,117 2,689 1,083 264 77 1,089 37% 32% 13% 3% 1% 13% 70% 1%
East of England SHA 5GC LUTON PCT 7,188 2,464 2,381 1,064 333 137 809 34% 33% 15% 5% 2% 11% 67% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,506 4,772 4,060 1,814 589 209 2,062 35% 30% 13% 4% 2% 15% 65% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,881 5,830 5,075 2,126 539 243 2,068 37% 32% 13% 3% 2% 13% 69% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,545 7,855 6,908 2,846 753 310 2,873 36% 32% 13% 3% 1% 13% 69% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,618 8,802 6,926 2,511 568 223 2,588 41% 32% 12% 3% 1% 12% 73% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,175 2,219 2,065 815 275 136 666 36% 33% 13% 4% 2% 11% 69% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,028 9,458 7,219 2,634 605 257 2,855 41% 31% 11% 3% 1% 12% 72% 1%
East of England SHA 5PQ NORFOLK PCT 28,563 11,911 8,585 3,273 789 281 3,723 42% 30% 11% 3% 1% 13% 72% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,645 3,777 2,667 915 192 91 1,004 44% 31% 11% 2% 1% 12% 75% 1%
East of England SHA 5PT SUFFOLK PCT 23,121 9,679 7,169 2,415 576 204 3,077 42% 31% 10% 2% 1% 13% 73% 1%
East of England SHA 5PV WEST ESSEX PCT 10,540 4,014 3,295 1,415 340 143 1,331 38% 31% 13% 3% 1% 13% 69% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,113 4,727 3,671 1,559 415 173 1,568 39% 30% 13% 3% 1% 13% 69% 1%
East of England SHA 5PX MID ESSEX PCT 14,145 5,389 4,385 1,845 418 206 1,902 38% 31% 13% 3% 1% 13% 69% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,252 5,070 4,588 2,349 710 354 2,181 33% 30% 15% 5% 2% 14% 63% 1%
London SHA 5A4 HAVERING PCT 9,393 2,967 2,898 1,495 489 217 1,327 32% 31% 16% 5% 2% 14% 62% 1%
London SHA 5A5 KINGSTON PCT 7,029 2,536 2,214 1,041 239 125 873 36% 32% 15% 3% 2% 12% 68% 1%
London SHA 5A7 BROMLEY PCT 12,014 4,481 3,668 1,616 460 222 1,568 37% 31% 13% 4% 2% 13% 68% 1%
London SHA 5A8 GREENWICH PCT 9,256 3,090 3,007 1,533 424 229 973 33% 32% 17% 5% 2% 11% 66% 1%
London SHA 5A9 BARNET PCT 12,687 4,795 4,132 1,697 508 224 1,332 38% 33% 13% 4% 2% 11% 70% 1%
London SHA 5AT HILLINGDON PCT 9,672 2,984 3,218 1,564 478 267 1,162 31% 33% 16% 5% 3% 12% 64% 1%
London SHA 5C1 ENFIELD PCT 9,041 2,982 3,070 1,356 398 188 1,048 33% 34% 15% 4% 2% 12% 67% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,051 1,841 1,962 997 368 212 671 30% 32% 16% 6% 3% 11% 63% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,401 3,571 3,158 1,239 410 207 816 38% 34% 13% 4% 2% 9% 72% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,640 2,841 2,856 1,329 448 289 878 33% 33% 15% 5% 3% 10% 66% 1%
London SHA 5C5 NEWHAM PCT 10,997 3,267 3,817 1,885 727 382 918 30% 35% 17% 7% 3% 8% 64% 1%
London SHA 5C9 HARINGEY PCT 9,696 3,279 3,136 1,432 580 334 936 34% 32% 15% 6% 3% 10% 66% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,721 2,333 2,319 941 289 130 711 35% 34% 14% 4% 2% 11% 69% 1%
London SHA 5HX EALING PCT 12,861 3,823 4,520 2,087 723 427 1,282 30% 35% 16% 6% 3% 10% 65% 1%
London SHA 5HY HOUNSLOW PCT 8,650 2,732 2,966 1,391 470 227 865 32% 34% 16% 5% 3% 10% 66% 1%
London SHA 5K5 BRENT PCT 12,452 3,864 4,423 2,011 699 396 1,058 31% 36% 16% 6% 3% 8% 67% 1%
London SHA 5K6 HARROW PCT 8,435 2,807 2,918 1,226 403 167 915 33% 35% 15% 5% 2% 11% 68% 1%
London SHA 5K7 CAMDEN PCT 9,044 3,279 3,021 1,235 379 172 957 36% 33% 14% 4% 2% 11% 70% 1%
London SHA 5K8 ISLINGTON PCT 7,618 2,719 2,475 1,077 395 203 750 36% 32% 14% 5% 3% 10% 68% 1%
143
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor involving you in decisions about your care
95% confidence interval around %
decisions about your care - total
Rating of doctor involving you in
involving you in decisions about
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,019,965 809,983 630,091 247,047 65,078 28,484 239,283 40% 31% 12% 3% 1% 12% 71% 0%
London SHA 5K9 CROYDON PCT 13,493 4,820 4,339 1,990 554 279 1,512 36% 32% 15% 4% 2% 11% 68% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,047 2,760 2,306 929 275 131 646 39% 33% 13% 4% 2% 9% 72% 1%
London SHA 5LC WESTMINSTER PCT 9,167 3,327 2,910 1,275 471 229 956 36% 32% 14% 5% 2% 10% 68% 1%
London SHA 5LD LAMBETH PCT 13,643 4,917 4,595 1,831 569 279 1,451 36% 34% 13% 4% 2% 11% 70% 1%
London SHA 5LE SOUTHWARK PCT 11,261 3,846 3,785 1,606 526 284 1,214 34% 34% 14% 5% 3% 11% 68% 1%
London SHA 5LF LEWISHAM PCT 10,616 3,632 3,479 1,602 542 241 1,120 34% 33% 15% 5% 2% 11% 67% 1%
London SHA 5LG WANDSWORTH PCT 13,083 4,703 4,386 1,757 476 278 1,483 36% 34% 13% 4% 2% 11% 69% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,369 2,897 2,262 1,017 257 111 826 39% 31% 14% 3% 2% 11% 70% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,277 5,103 4,487 2,148 553 215 1,771 36% 31% 15% 4% 2% 12% 67% 1%
London SHA 5NA REDBRIDGE PCT 9,300 3,252 2,942 1,422 451 239 993 35% 32% 15% 5% 3% 11% 67% 1%
London SHA 5NC WALTHAM FOREST PCT 9,517 2,904 3,128 1,609 528 342 1,007 31% 33% 17% 6% 4% 11% 63% 1%
London SHA TAK BEXLEY CARE TRUST 8,290 2,779 2,683 1,170 342 187 1,129 34% 32% 14% 4% 2% 14% 66% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,991 3,282 3,095 1,616 490 204 1,303 33% 31% 16% 5% 2% 13% 64% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,498 4,465 3,543 1,499 458 229 1,304 39% 31% 13% 4% 2% 11% 70% 1%
South East Coast SHA 5P5 SURREY PCT 43,424 17,744 13,424 5,093 1,047 428 5,687 41% 31% 12% 2% 1% 13% 72% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,163 12,440 9,631 3,706 842 372 4,172 40% 31% 12% 3% 1% 13% 71% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,218 5,967 3,913 1,315 261 106 1,655 45% 30% 10% 2% 1% 13% 75% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,881 2,959 1,983 770 237 84 848 43% 29% 11% 3% 1% 12% 72% 1%
South East Coast SHA 5P9 WEST KENT PCT 25,895 10,355 7,983 3,077 831 361 3,288 40% 31% 12% 3% 1% 13% 71% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,301 11,406 8,520 3,455 897 391 3,631 40% 30% 12% 3% 1% 13% 70% 1%
South Central SHA 5CQ MILTON KEYNES PCT 9,097 3,106 2,894 1,362 410 192 1,133 34% 32% 15% 5% 2% 12% 66% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,741 3,207 2,281 991 219 75 967 41% 29% 13% 3% 1% 12% 71% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,722 4,029 2,961 1,136 278 152 1,166 41% 30% 12% 3% 2% 12% 72% 1%
South Central SHA 5QC HAMPSHIRE PCT 49,396 21,218 14,842 5,282 1,163 432 6,459 43% 30% 11% 2% 1% 13% 73% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,589 8,272 5,996 2,227 475 174 2,444 42% 31% 11% 2% 1% 12% 73% 1%
South Central SHA 5QE OXFORDSHIRE PCT 25,146 11,004 7,595 2,660 663 237 2,988 44% 30% 11% 3% 1% 12% 74% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 18,365 7,102 5,869 2,314 574 191 2,315 39% 32% 13% 3% 1% 13% 71% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 15,221 5,303 5,141 2,221 631 220 1,705 35% 34% 15% 4% 1% 11% 69% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,408 2,460 1,443 629 133 53 690 45% 27% 12% 2% 1% 13% 72% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,431 3,629 3,032 1,146 262 89 1,273 38% 32% 12% 3% 1% 13% 71% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,246 4,723 2,927 1,092 257 92 1,155 46% 29% 11% 3% 1% 11% 75% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,390 3,275 2,267 738 146 45 919 44% 31% 10% 2% 1% 12% 75% 1%
South West SHA 5K3 SWINDON PCT 7,813 2,984 2,503 1,022 220 73 1,010 38% 32% 13% 3% 1% 13% 70% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,851 3,174 2,313 887 219 112 1,146 40% 29% 11% 3% 1% 15% 70% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,961 9,818 7,199 2,403 486 188 2,867 43% 31% 10% 2% 1% 12% 74% 1%
South West SHA 5QJ BRISTOL PCT 17,087 6,978 5,624 1,902 451 215 1,917 41% 33% 11% 3% 1% 11% 74% 1%
South West SHA 5QK WILTSHIRE PCT 17,185 7,637 5,282 1,669 356 124 2,117 44% 31% 10% 2% 1% 12% 75% 1%
South West SHA 5QL SOMERSET PCT 20,204 9,218 6,061 1,902 427 140 2,457 46% 30% 9% 2% 1% 12% 76% 1%
144
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor involving you in decisions about your care
95% confidence interval around %
decisions about your care - total
Rating of doctor involving you in
involving you in decisions about
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,019,965 809,983 630,091 247,047 65,078 28,484 239,283 40% 31% 12% 3% 1% 12% 71% 0%
South West SHA 5QM DORSET PCT 15,351 7,320 4,395 1,377 304 97 1,857 48% 29% 9% 2% 1% 12% 76% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,800 6,144 4,023 1,442 339 126 1,726 45% 29% 10% 2% 1% 13% 74% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,787 9,943 6,001 1,930 345 159 2,409 48% 29% 9% 2% 1% 12% 77% 1%
South West SHA 5QQ DEVON PCT 29,303 14,054 8,569 2,539 510 191 3,440 48% 29% 9% 2% 1% 12% 77% 0%
South West SHA TAL TORBAY CARE TRUST 5,567 2,656 1,617 534 92 38 631 48% 29% 10% 2% 1% 11% 77% 1%
145
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor treating you with care and concern
care and concern - total responses
treating you with care and concern
95% confidence interval around %
Rating of doctor treating you with
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 2,043,752 987,055 711,264 204,994 57,531 31,312 51,595 48% 35% 10% 3% 2% 3% 83% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 101,689 53,037 34,407 8,745 2,358 1,026 2,116 52% 34% 9% 2% 1% 2% 86% 0%
North West SHA N/A N/A 275,577 141,293 91,924 25,550 6,819 3,657 6,334 51% 33% 9% 2% 1% 2% 85% 0%
Yorkshire and the Humber N/A N/A 204,060 100,712 71,023 19,348 5,345 2,739 4,893 49% 35% 9% 3% 1% 2% 84% 0%
East Midlands SHA N/A N/A 173,114 82,264 62,028 17,270 4,603 2,529 4,420 48% 36% 10% 3% 1% 3% 83% 0%
West Midlands SHA N/A N/A 214,531 101,076 75,445 22,670 6,383 3,522 5,436 47% 35% 11% 3% 2% 3% 82% 0%
East of England SHA N/A N/A 223,869 105,996 79,260 23,070 6,285 3,346 5,913 47% 35% 10% 3% 1% 3% 83% 0%
London SHA N/A N/A 310,279 127,035 114,030 39,209 12,761 7,992 9,252 41% 37% 13% 4% 3% 3% 78% 0%
South East Coast SHA N/A N/A 172,048 84,143 59,239 17,124 4,634 2,562 4,346 49% 34% 10% 3% 1% 3% 83% 0%
South Central SHA N/A N/A 161,286 80,302 55,498 15,389 4,124 1,931 4,041 50% 34% 10% 3% 1% 3% 84% 0%
South West SHA N/A N/A 207,300 111,196 68,410 16,620 4,220 2,009 4,844 54% 33% 8% 2% 1% 2% 87% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,468 5,607 3,366 909 257 102 227 54% 32% 9% 2% 1% 2% 86% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,312 4,446 2,776 677 177 78 158 53% 33% 8% 2% 1% 2% 87% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,289 1,586 1,200 336 80 34 52 48% 36% 10% 2% 1% 2% 85% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,184 3,960 2,203 602 167 86 165 55% 31% 8% 2% 1% 2% 86% 1%
North East SHA 5J9 DARLINGTON PCT 4,038 2,115 1,298 376 122 37 91 52% 32% 9% 3% 1% 2% 85% 1%
North East SHA 5KF GATESHEAD PCT 7,938 4,017 2,768 693 188 101 171 51% 35% 9% 2% 1% 2% 85% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,982 3,178 2,034 473 134 48 115 53% 34% 8% 2% 1% 2% 87% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,881 5,633 3,628 1,009 274 127 210 52% 33% 9% 3% 1% 2% 85% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,571 2,930 1,873 452 141 59 114 53% 34% 8% 3% 1% 2% 86% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,384 10,079 7,423 1,765 505 194 418 49% 36% 9% 2% 1% 2% 86% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,115 2,784 1,656 433 99 35 108 54% 32% 8% 2% 1% 2% 87% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,527 6,701 4,184 1,020 213 124 286 53% 33% 8% 2% 1% 2% 87% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,982 3,072 1,969 572 156 92 120 51% 33% 10% 3% 2% 2% 84% 1%
North West SHA 5F5 SALFORD PCT 8,808 4,592 2,815 827 242 107 226 52% 32% 9% 3% 1% 3% 84% 1%
North West SHA 5F7 STOCKPORT PCT 11,223 5,840 3,752 989 287 139 215 52% 33% 9% 3% 1% 2% 85% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,037 6,110 3,873 1,226 378 176 275 51% 32% 10% 3% 1% 2% 83% 1%
North West SHA 5HP BLACKPOOL PCT 5,655 2,759 1,923 576 176 90 131 49% 34% 10% 3% 2% 2% 83% 1%
North West SHA 5HQ BOLTON PCT 10,725 5,336 3,608 1,069 311 165 237 50% 34% 10% 3% 2% 2% 83% 1%
North West SHA 5J2 WARRINGTON PCT 7,772 3,947 2,644 745 175 89 173 51% 34% 10% 2% 1% 2% 85% 1%
North West SHA 5J4 KNOWSLEY PCT 5,841 2,980 1,919 568 153 92 130 51% 33% 10% 3% 2% 2% 84% 1%
North West SHA 5J5 OLDHAM PCT 8,562 4,089 2,948 934 241 156 196 48% 34% 11% 3% 2% 2% 82% 1%
North West SHA 5JX BURY PCT 7,186 3,854 2,347 601 146 72 167 54% 33% 8% 2% 1% 2% 86% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,943 4,431 2,971 940 275 96 230 50% 33% 11% 3% 1% 3% 83% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 20,168 11,150 6,623 1,491 338 165 401 55% 33% 7% 2% 1% 2% 88% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,190 6,851 4,423 1,185 256 133 342 52% 34% 9% 2% 1% 3% 85% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,744 8,896 6,157 1,663 423 248 358 50% 35% 9% 2% 1% 2% 85% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,518 7,162 4,966 1,485 404 205 296 49% 34% 10% 3% 1% 2% 84% 1%
North West SHA 5NJ SEFTON PCT 10,791 5,653 3,506 994 240 142 256 52% 32% 9% 2% 1% 2% 85% 1%
North West SHA 5NK WIRRAL PCT 12,622 7,089 3,981 979 226 115 232 56% 32% 8% 2% 1% 2% 88% 1%
146
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor treating you with care and concern
care and concern - total responses
treating you with care and concern
95% confidence interval around %
Rating of doctor treating you with
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 2,043,752 987,055 711,264 204,994 57,531 31,312 51,595 48% 35% 10% 3% 2% 3% 83% 0%
North West SHA 5NL LIVERPOOL PCT 18,142 9,540 5,796 1,673 418 222 493 53% 32% 9% 2% 1% 3% 85% 1%
North West SHA 5NM HALTON & ST HELENS PCT 12,097 6,120 4,161 1,113 275 154 273 51% 34% 9% 2% 1% 2% 85% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,994 5,418 3,309 807 154 103 203 54% 33% 8% 2% 1% 2% 87% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,020 9,074 6,277 1,589 389 215 476 50% 35% 9% 2% 1% 3% 85% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,105 4,094 2,788 743 193 117 172 51% 34% 9% 2% 1% 2% 85% 1%
North West SHA 5NR TRAFFORD PCT 8,235 4,250 2,686 743 233 137 186 52% 33% 9% 3% 2% 2% 84% 1%
North West SHA 5NT MANCHESTER PCT 19,215 8,988 6,483 2,038 729 428 549 47% 34% 11% 4% 2% 3% 81% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,401 3,169 2,294 570 154 76 139 50% 36% 9% 2% 1% 2% 85% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,538 4,721 3,311 963 216 116 211 49% 35% 10% 2% 1% 2% 84% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,770 3,809 2,752 714 211 114 171 49% 35% 9% 3% 1% 2% 84% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,132 4,440 3,229 871 239 142 210 49% 35% 10% 3% 2% 2% 84% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 30,437 14,770 10,613 3,014 822 376 843 49% 35% 10% 3% 1% 3% 83% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,446 7,463 5,305 1,607 427 256 387 48% 34% 10% 3% 2% 3% 83% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,267 6,013 5,018 1,411 365 191 268 45% 38% 11% 3% 1% 2% 83% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,293 10,405 7,615 1,985 539 257 492 49% 36% 9% 3% 1% 2% 85% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,476 5,623 3,949 1,097 372 171 264 49% 34% 10% 3% 1% 2% 83% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,890 17,166 10,107 2,104 548 265 700 56% 33% 7% 2% 1% 2% 88% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,208 6,448 3,988 1,069 264 144 295 53% 33% 9% 2% 1% 2% 85% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,653 4,626 3,868 1,236 413 229 281 43% 36% 12% 4% 2% 3% 80% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,155 8,800 6,898 2,044 606 327 479 46% 36% 11% 3% 2% 3% 82% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,395 3,258 2,076 662 169 76 155 51% 32% 10% 3% 1% 2% 83% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,409 5,679 4,452 1,323 394 240 321 46% 36% 11% 3% 2% 3% 82% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,245 2,184 1,428 380 87 61 104 51% 34% 9% 2% 1% 2% 85% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,381 13,730 9,704 2,372 551 319 705 50% 35% 9% 2% 1% 3% 86% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,694 4,893 3,938 1,153 259 135 316 46% 37% 11% 2% 1% 3% 83% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,441 12,189 8,961 2,635 737 322 597 48% 35% 10% 3% 1% 2% 83% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,285 13,867 9,933 2,661 721 420 682 49% 35% 9% 3% 1% 2% 84% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,903 12,398 9,448 2,487 608 325 638 48% 36% 10% 2% 1% 2% 84% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 12,856 5,090 4,885 1,608 521 329 423 40% 38% 13% 4% 3% 3% 78% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,900 12,233 9,279 2,650 725 379 634 47% 36% 10% 3% 1% 2% 83% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,966 3,680 2,363 572 136 60 156 53% 34% 8% 2% 1% 2% 87% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,279 7,224 4,740 1,411 370 188 346 51% 33% 10% 3% 1% 2% 84% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,463 6,097 3,904 875 214 91 282 53% 34% 8% 2% 1% 2% 87% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,817 4,122 3,638 1,233 338 210 275 42% 37% 13% 3% 2% 3% 79% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,992 5,782 4,741 1,441 437 240 352 45% 36% 11% 3% 2% 3% 81% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,283 2,973 2,159 651 229 123 148 47% 34% 10% 4% 2% 2% 82% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,364 3,935 3,450 1,135 364 224 257 42% 37% 12% 4% 2% 3% 79% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,375 3,639 4,027 1,479 534 383 312 35% 39% 14% 5% 4% 3% 74% 1%
147
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor treating you with care and concern
care and concern - total responses
treating you with care and concern
95% confidence interval around %
Rating of doctor treating you with
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 2,043,752 987,055 711,264 204,994 57,531 31,312 51,595 48% 35% 10% 3% 2% 3% 83% 0%
West Midlands SHA 5PE DUDLEY PCT 11,907 5,816 4,172 1,214 287 133 285 49% 35% 10% 2% 1% 2% 84% 1%
West Midlands SHA 5PF SANDWELL PCT 12,206 4,809 4,635 1,627 469 302 363 39% 38% 13% 4% 2% 3% 77% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,058 6,755 5,301 1,784 542 322 352 45% 35% 12% 4% 2% 2% 80% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,207 3,967 2,843 837 247 116 197 48% 35% 10% 3% 1% 2% 83% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,323 4,616 3,640 1,153 393 230 291 45% 35% 11% 4% 2% 3% 80% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,706 11,876 7,880 2,375 644 356 576 50% 33% 10% 3% 2% 2% 83% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,123 11,921 7,254 1,865 443 166 473 54% 33% 8% 2% 1% 2% 87% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,058 9,991 7,628 2,122 484 265 568 47% 36% 10% 2% 1% 3% 84% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,403 3,872 3,070 895 252 112 201 46% 37% 11% 3% 1% 2% 83% 1%
East of England SHA 5GC LUTON PCT 7,271 2,983 2,814 849 283 142 200 41% 39% 12% 4% 2% 3% 80% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,701 6,064 4,817 1,751 416 257 397 44% 35% 13% 3% 2% 3% 79% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,043 7,174 5,838 1,814 534 252 431 45% 36% 11% 3% 2% 3% 81% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,733 9,680 8,048 2,344 675 383 604 45% 37% 11% 3% 2% 3% 82% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,820 10,715 7,942 1,912 508 236 507 49% 36% 9% 2% 1% 2% 86% 0%
East of England SHA 5PN PETERBOROUGH PCT 6,234 2,712 2,335 685 202 141 159 44% 37% 11% 3% 2% 3% 81% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,265 11,498 8,110 2,137 535 303 683 49% 35% 9% 2% 1% 3% 84% 0%
East of England SHA 5PQ NORFOLK PCT 28,886 14,680 9,621 2,737 697 331 820 51% 33% 9% 2% 1% 3% 84% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,738 4,580 2,848 777 190 116 228 52% 33% 9% 2% 1% 3% 85% 1%
East of England SHA 5PT SUFFOLK PCT 23,419 12,008 8,121 2,013 542 246 490 51% 35% 9% 2% 1% 2% 86% 0%
East of England SHA 5PV WEST ESSEX PCT 10,671 4,899 3,860 1,158 314 155 286 46% 36% 11% 3% 1% 3% 82% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,306 5,799 4,343 1,300 357 189 318 47% 35% 11% 3% 2% 3% 82% 1%
East of England SHA 5PX MID ESSEX PCT 14,318 6,770 5,057 1,523 425 194 347 47% 35% 11% 3% 1% 2% 83% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,463 6,435 5,505 2,070 608 402 443 42% 36% 13% 4% 3% 3% 77% 1%
London SHA 5A4 HAVERING PCT 9,517 3,777 3,498 1,299 416 241 285 40% 37% 14% 4% 3% 3% 76% 1%
London SHA 5A5 KINGSTON PCT 7,099 3,086 2,616 884 214 107 191 43% 37% 12% 3% 2% 3% 80% 1%
London SHA 5A7 BROMLEY PCT 12,158 5,537 4,324 1,358 411 232 296 46% 36% 11% 3% 2% 2% 81% 1%
London SHA 5A8 GREENWICH PCT 9,370 3,726 3,456 1,263 402 220 303 40% 37% 13% 4% 2% 3% 77% 1%
London SHA 5A9 BARNET PCT 12,842 5,769 4,598 1,371 454 262 389 45% 36% 11% 4% 2% 3% 81% 1%
London SHA 5AT HILLINGDON PCT 9,798 3,790 3,659 1,318 466 279 288 39% 37% 13% 5% 3% 3% 76% 1%
London SHA 5C1 ENFIELD PCT 9,152 3,647 3,611 1,110 328 198 257 40% 39% 12% 4% 2% 3% 79% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,147 2,233 2,249 912 337 212 204 36% 37% 15% 5% 3% 3% 73% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,527 4,258 3,421 1,064 362 211 211 45% 36% 11% 4% 2% 2% 81% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,716 3,357 3,098 1,201 420 350 290 39% 36% 14% 5% 4% 3% 74% 1%
London SHA 5C5 NEWHAM PCT 11,164 3,894 4,289 1,650 612 396 323 35% 38% 15% 5% 4% 3% 73% 1%
London SHA 5C9 HARINGEY PCT 9,828 3,901 3,522 1,276 478 366 284 40% 36% 13% 5% 4% 3% 76% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,783 2,788 2,529 861 266 128 212 41% 37% 13% 4% 2% 3% 78% 1%
London SHA 5HX EALING PCT 12,987 4,618 5,008 1,850 633 435 444 36% 39% 14% 5% 3% 3% 74% 1%
London SHA 5HY HOUNSLOW PCT 8,742 3,301 3,310 1,201 421 242 268 38% 38% 14% 5% 3% 3% 76% 1%
London SHA 5K5 BRENT PCT 12,603 4,577 4,854 1,737 604 429 402 36% 39% 14% 5% 3% 3% 75% 1%
London SHA 5K6 HARROW PCT 8,526 3,417 3,278 1,072 336 174 250 40% 38% 13% 4% 2% 3% 79% 1%
London SHA 5K7 CAMDEN PCT 9,113 3,869 3,315 1,096 331 201 300 42% 36% 12% 4% 2% 3% 79% 1%
London SHA 5K8 ISLINGTON PCT 7,728 3,128 2,817 996 337 206 245 40% 36% 13% 4% 3% 3% 77% 1%
148
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor treating you with care and concern
care and concern - total responses
treating you with care and concern
95% confidence interval around %
Rating of doctor treating you with
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 2,043,752 987,055 711,264 204,994 57,531 31,312 51,595 48% 35% 10% 3% 2% 3% 83% 0%
London SHA 5K9 CROYDON PCT 13,650 5,909 4,960 1,598 512 274 396 43% 36% 12% 4% 2% 3% 80% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,134 3,273 2,444 815 261 151 191 46% 34% 11% 4% 2% 3% 80% 1%
London SHA 5LC WESTMINSTER PCT 9,286 3,978 3,193 1,096 418 255 346 43% 34% 12% 4% 3% 4% 77% 1%
London SHA 5LD LAMBETH PCT 13,781 5,890 5,080 1,624 481 329 378 43% 37% 12% 3% 2% 3% 80% 1%
London SHA 5LE SOUTHWARK PCT 11,368 4,642 4,168 1,446 421 326 365 41% 37% 13% 4% 3% 3% 77% 1%
London SHA 5LF LEWISHAM PCT 10,742 4,372 3,933 1,360 454 299 324 41% 37% 13% 4% 3% 3% 77% 1%
London SHA 5LG WANDSWORTH PCT 13,190 5,599 4,874 1,542 429 309 437 42% 37% 12% 3% 2% 3% 79% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,418 3,473 2,608 790 232 142 174 47% 35% 11% 3% 2% 2% 82% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,420 6,261 5,150 1,792 544 254 419 43% 36% 12% 4% 2% 3% 79% 1%
London SHA 5NA REDBRIDGE PCT 9,425 3,923 3,397 1,238 367 244 255 42% 36% 13% 4% 3% 3% 78% 1%
London SHA 5NC WALTHAM FOREST PCT 9,651 3,557 3,606 1,348 523 344 273 37% 37% 14% 5% 4% 3% 74% 1%
London SHA TAK BEXLEY CARE TRUST 8,415 3,488 3,165 1,041 293 176 251 41% 38% 12% 3% 2% 3% 79% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,078 4,010 3,712 1,420 407 233 296 40% 37% 14% 4% 2% 3% 77% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,594 5,432 3,967 1,235 432 274 254 47% 34% 11% 4% 2% 2% 81% 1%
South East Coast SHA 5P5 SURREY PCT 43,773 21,829 15,315 4,039 1,020 487 1,083 50% 35% 9% 2% 1% 2% 85% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,441 15,248 11,004 3,183 752 443 810 48% 35% 10% 2% 1% 3% 83% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,404 7,267 4,379 1,016 266 131 346 54% 33% 8% 2% 1% 3% 87% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,972 3,697 2,171 637 208 109 151 53% 31% 9% 3% 2% 2% 84% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,142 12,747 8,925 2,644 767 394 666 49% 34% 10% 3% 2% 3% 83% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,643 13,914 9,765 2,951 782 492 739 49% 34% 10% 3% 2% 3% 83% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,137 3,714 3,363 1,197 430 193 240 41% 37% 13% 5% 2% 3% 77% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,858 3,993 2,625 740 214 103 183 51% 33% 9% 3% 1% 2% 84% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,866 4,991 3,278 884 249 172 291 51% 33% 9% 3% 2% 3% 84% 1%
South Central SHA 5QC HAMPSHIRE PCT 49,913 26,010 16,787 4,339 1,060 465 1,253 52% 34% 9% 2% 1% 3% 86% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,764 10,071 6,918 1,716 412 208 439 51% 35% 9% 2% 1% 2% 86% 0%
South Central SHA 5QE OXFORDSHIRE PCT 25,350 13,204 8,373 2,226 572 249 727 52% 33% 9% 2% 1% 3% 85% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,522 8,700 6,633 1,964 537 249 439 47% 36% 11% 3% 1% 2% 83% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 15,392 6,590 5,877 1,806 514 242 364 43% 38% 12% 3% 2% 2% 81% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,485 3,028 1,645 518 136 51 106 55% 30% 9% 2% 1% 2% 85% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,521 4,478 3,502 940 229 120 252 47% 37% 10% 2% 1% 3% 84% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,357 5,676 3,209 933 236 111 192 55% 31% 9% 2% 1% 2% 86% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,472 3,912 2,567 574 155 54 209 52% 34% 8% 2% 1% 3% 87% 1%
South West SHA 5K3 SWINDON PCT 7,901 3,609 2,928 811 230 82 242 46% 37% 10% 3% 1% 3% 83% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,935 4,006 2,683 741 207 103 196 50% 34% 9% 3% 1% 2% 84% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,236 12,031 8,080 1,886 475 213 551 52% 35% 8% 2% 1% 2% 87% 0%
South West SHA 5QJ BRISTOL PCT 17,245 8,510 6,159 1,545 405 201 424 49% 36% 9% 2% 1% 2% 85% 1%
South West SHA 5QK WILTSHIRE PCT 17,374 9,233 5,945 1,341 324 129 403 53% 34% 8% 2% 1% 2% 87% 0%
South West SHA 5QL SOMERSET PCT 20,458 11,193 6,684 1,566 391 184 440 55% 33% 8% 2% 1% 2% 87% 0%
149
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor treating you with care and concern
care and concern - total responses
treating you with care and concern
95% confidence interval around %
Rating of doctor treating you with
who rate the doctor as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 2,043,752 987,055 711,264 204,994 57,531 31,312 51,595 48% 35% 10% 3% 2% 3% 83% 0%
South West SHA 5QM DORSET PCT 15,511 8,841 4,815 1,108 286 136 326 57% 31% 7% 2% 1% 2% 88% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,006 7,485 4,488 1,152 367 168 348 53% 32% 8% 3% 1% 2% 85% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,020 12,110 6,379 1,469 356 203 502 58% 30% 7% 2% 1% 2% 88% 0%
South West SHA 5QQ DEVON PCT 29,612 16,937 9,216 2,123 465 247 624 57% 31% 7% 2% 1% 2% 88% 0%
South West SHA TAL TORBAY CARE TRUST 5,651 3,175 1,754 432 95 58 137 56% 31% 8% 2% 1% 2% 87% 1%
150
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor taking your problems seriously
problems seriously - total responses
taking your problems seriously (+/-)
95% confidence interval around %
who rate the doctor as good at
Rating of doctor taking your
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,043,845 1,002,737 673,152 201,779 68,740 41,202 56,235 49% 33% 10% 3% 2% 3% 82% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 101,704 53,748 32,767 8,665 2,753 1,521 2,251 53% 32% 9% 3% 1% 2% 85% 0%
North West SHA N/A N/A 275,449 143,167 87,284 24,735 8,342 4,883 7,039 52% 32% 9% 3% 2% 3% 84% 0%
Yorkshire and the Humber N/A N/A 204,065 102,289 66,923 19,310 6,410 3,736 5,396 50% 33% 9% 3% 2% 3% 83% 0%
East Midlands SHA N/A N/A 173,116 84,068 58,560 16,778 5,605 3,316 4,790 49% 34% 10% 3% 2% 3% 82% 0%
West Midlands SHA N/A N/A 214,573 102,879 71,342 22,287 7,634 4,562 5,868 48% 33% 10% 4% 2% 3% 81% 0%
East of England SHA N/A N/A 223,848 108,034 75,292 22,415 7,517 4,272 6,317 48% 34% 10% 3% 2% 3% 82% 0%
London SHA N/A N/A 310,366 128,452 107,461 39,394 14,819 10,226 10,015 41% 35% 13% 5% 3% 3% 76% 0%
South East Coast SHA N/A N/A 172,123 85,809 56,578 16,355 5,377 3,278 4,726 50% 33% 10% 3% 2% 3% 83% 0%
South Central SHA N/A N/A 161,330 81,510 52,418 15,299 4,988 2,636 4,480 51% 32% 9% 3% 2% 3% 83% 0%
South West SHA N/A N/A 207,271 112,782 64,528 16,541 5,294 2,772 5,355 54% 31% 8% 3% 1% 3% 86% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,466 5,658 3,213 904 275 174 242 54% 31% 9% 3% 2% 2% 85% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,309 4,540 2,647 669 186 101 166 55% 32% 8% 2% 1% 2% 86% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,297 1,609 1,166 317 88 64 52 49% 35% 10% 3% 2% 2% 84% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,169 3,968 2,121 587 223 98 172 55% 30% 8% 3% 1% 2% 85% 1%
North East SHA 5J9 DARLINGTON PCT 4,042 2,126 1,284 328 127 71 107 53% 32% 8% 3% 2% 3% 84% 1%
North East SHA 5KF GATESHEAD PCT 7,929 4,058 2,633 707 216 146 170 51% 33% 9% 3% 2% 2% 84% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,984 3,248 1,901 504 141 82 110 54% 32% 8% 2% 1% 2% 86% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,853 5,725 3,383 1,001 336 176 232 53% 31% 9% 3% 2% 2% 84% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,565 2,962 1,749 488 154 97 115 53% 31% 9% 3% 2% 2% 85% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,408 10,245 7,062 1,711 648 278 463 50% 35% 8% 3% 1% 2% 85% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,116 2,805 1,594 424 106 60 127 55% 31% 8% 2% 1% 2% 86% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,565 6,803 4,014 1,025 252 175 296 54% 32% 8% 2% 1% 2% 86% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,985 3,048 1,894 579 209 129 126 51% 32% 10% 3% 2% 2% 83% 1%
North West SHA 5F5 SALFORD PCT 8,789 4,587 2,725 773 291 161 253 52% 31% 9% 3% 2% 3% 83% 1%
North West SHA 5F7 STOCKPORT PCT 11,202 5,907 3,603 934 328 162 267 53% 32% 8% 3% 1% 2% 85% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,045 6,215 3,775 1,123 404 228 300 52% 31% 9% 3% 2% 2% 83% 1%
North West SHA 5HP BLACKPOOL PCT 5,685 2,821 1,807 603 218 119 116 50% 32% 11% 4% 2% 2% 81% 1%
North West SHA 5HQ BOLTON PCT 10,750 5,396 3,463 994 399 220 278 50% 32% 9% 4% 2% 3% 82% 1%
North West SHA 5J2 WARRINGTON PCT 7,774 4,039 2,567 653 204 119 193 52% 33% 8% 3% 2% 2% 85% 1%
North West SHA 5J4 KNOWSLEY PCT 5,837 3,041 1,822 549 190 107 127 52% 31% 9% 3% 2% 2% 83% 1%
North West SHA 5J5 OLDHAM PCT 8,557 4,125 2,823 900 300 198 210 48% 33% 11% 4% 2% 2% 81% 1%
North West SHA 5JX BURY PCT 7,186 3,887 2,223 627 180 102 167 54% 31% 9% 2% 1% 2% 85% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,931 4,513 2,835 924 295 145 219 51% 32% 10% 3% 2% 2% 82% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 20,164 11,179 6,319 1,480 449 240 497 55% 31% 7% 2% 1% 2% 87% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,171 6,941 4,187 1,062 395 178 408 53% 32% 8% 3% 1% 3% 84% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,724 9,031 5,782 1,631 534 330 417 51% 33% 9% 3% 2% 2% 84% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,498 7,308 4,647 1,442 468 289 344 50% 32% 10% 3% 2% 2% 82% 1%
North West SHA 5NJ SEFTON PCT 10,788 5,687 3,399 952 297 158 295 53% 32% 9% 3% 1% 3% 84% 1%
North West SHA 5NK WIRRAL PCT 12,616 7,167 3,783 952 284 163 268 57% 30% 8% 2% 1% 2% 87% 1%
151
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor taking your problems seriously
problems seriously - total responses
taking your problems seriously (+/-)
95% confidence interval around %
who rate the doctor as good at
Rating of doctor taking your
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,043,845 1,002,737 673,152 201,779 68,740 41,202 56,235 49% 33% 10% 3% 2% 3% 82% 0%
North West SHA 5NL LIVERPOOL PCT 18,125 9,595 5,453 1,721 510 310 536 53% 30% 9% 3% 2% 3% 83% 1%
North West SHA 5NM HALTON & ST HELENS PCT 12,082 6,295 3,867 1,127 321 207 265 52% 32% 9% 3% 2% 2% 84% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,986 5,450 3,149 793 239 120 235 55% 32% 8% 2% 1% 2% 86% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,025 9,321 5,978 1,487 453 262 524 52% 33% 8% 3% 1% 3% 85% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,098 4,145 2,617 740 253 158 185 51% 32% 9% 3% 2% 2% 84% 1%
North West SHA 5NR TRAFFORD PCT 8,238 4,341 2,566 709 246 182 195 53% 31% 9% 3% 2% 2% 84% 1%
North West SHA 5NT MANCHESTER PCT 19,194 9,128 6,000 1,981 875 597 614 48% 31% 10% 5% 3% 3% 79% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,387 3,256 2,074 626 177 111 143 51% 32% 10% 3% 2% 2% 83% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,532 4,789 3,161 905 297 154 226 50% 33% 9% 3% 2% 2% 83% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,759 3,855 2,634 675 292 134 169 50% 34% 9% 4% 2% 2% 84% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,137 4,545 2,987 876 294 190 244 50% 33% 10% 3% 2% 3% 82% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 30,418 14,904 10,130 2,936 968 533 947 49% 33% 10% 3% 2% 3% 82% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,458 7,617 5,032 1,578 521 301 409 49% 33% 10% 3% 2% 3% 82% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,243 6,131 4,720 1,363 433 267 329 46% 36% 10% 3% 2% 2% 82% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,286 10,698 7,055 1,907 679 390 558 50% 33% 9% 3% 2% 3% 83% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,477 5,736 3,692 1,145 392 229 281 50% 32% 10% 3% 2% 2% 82% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,907 17,279 9,626 2,175 651 360 816 56% 31% 7% 2% 1% 3% 87% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,224 6,544 3,808 1,048 315 205 305 54% 31% 9% 3% 2% 2% 85% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,661 4,724 3,666 1,238 401 316 316 44% 34% 12% 4% 3% 3% 79% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,181 8,879 6,392 2,180 790 439 501 46% 33% 11% 4% 2% 3% 80% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,395 3,332 1,946 660 198 108 151 52% 30% 10% 3% 2% 2% 83% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,371 5,736 4,158 1,347 485 299 345 46% 34% 11% 4% 2% 3% 80% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,263 2,219 1,366 397 110 64 106 52% 32% 9% 3% 2% 2% 84% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,382 13,997 9,212 2,285 733 400 755 51% 34% 8% 3% 1% 3% 85% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,714 5,013 3,743 1,083 342 193 340 47% 35% 10% 3% 2% 3% 82% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,429 12,487 8,434 2,588 812 445 662 49% 33% 10% 3% 2% 3% 82% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,305 14,218 9,294 2,662 782 585 762 50% 33% 9% 3% 2% 3% 83% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,893 12,757 8,972 2,271 775 398 720 49% 35% 9% 3% 2% 3% 84% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 12,867 5,154 4,510 1,696 644 449 415 40% 35% 13% 5% 3% 3% 75% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,893 12,488 8,870 2,448 922 481 684 48% 34% 9% 4% 2% 3% 82% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,974 3,711 2,252 559 177 95 179 53% 32% 8% 3% 1% 3% 86% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,278 7,290 4,482 1,428 458 251 369 51% 31% 10% 3% 2% 3% 82% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,470 6,190 3,678 870 264 128 340 54% 32% 8% 2% 1% 3% 86% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,827 4,199 3,497 1,214 389 260 269 43% 36% 12% 4% 3% 3% 78% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,019 5,918 4,444 1,455 542 301 359 45% 34% 11% 4% 2% 3% 80% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,281 3,024 1,992 641 277 178 169 48% 32% 10% 4% 3% 3% 80% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,372 4,023 3,210 1,188 412 278 261 43% 34% 13% 4% 3% 3% 77% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,403 3,721 3,639 1,568 643 522 310 36% 35% 15% 6% 5% 3% 71% 1%
152
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor taking your problems seriously
problems seriously - total responses
taking your problems seriously (+/-)
95% confidence interval around %
who rate the doctor as good at
Rating of doctor taking your
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,043,845 1,002,737 673,152 201,779 68,740 41,202 56,235 49% 33% 10% 3% 2% 3% 82% 0%
West Midlands SHA 5PE DUDLEY PCT 11,896 5,868 4,030 1,153 354 170 321 49% 34% 10% 3% 1% 3% 83% 1%
West Midlands SHA 5PF SANDWELL PCT 12,207 4,940 4,367 1,593 540 369 397 40% 36% 13% 4% 3% 3% 76% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,068 6,893 4,932 1,770 652 436 385 46% 33% 12% 4% 3% 3% 78% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,203 4,050 2,716 766 340 116 215 49% 33% 9% 4% 1% 3% 82% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,317 4,727 3,370 1,178 446 277 319 46% 33% 11% 4% 3% 3% 78% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,665 11,976 7,618 2,330 700 433 607 51% 32% 10% 3% 2% 3% 83% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,135 12,057 6,924 1,760 560 264 570 54% 31% 8% 3% 1% 3% 86% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,056 10,287 7,250 1,985 596 334 604 49% 34% 9% 3% 2% 3% 83% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,402 4,003 2,942 830 284 148 194 48% 35% 10% 3% 2% 2% 83% 1%
East of England SHA 5GC LUTON PCT 7,268 2,996 2,648 892 350 191 191 41% 36% 12% 5% 3% 3% 78% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,709 6,218 4,614 1,648 522 291 416 45% 34% 12% 4% 2% 3% 79% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,053 7,393 5,555 1,705 598 359 443 46% 35% 11% 4% 2% 3% 81% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,761 9,931 7,761 2,252 721 470 625 46% 36% 10% 3% 2% 3% 81% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,822 10,871 7,570 1,932 579 324 546 50% 35% 9% 3% 1% 3% 85% 0%
East of England SHA 5PN PETERBOROUGH PCT 6,245 2,751 2,137 723 271 184 180 44% 34% 12% 4% 3% 3% 78% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,272 11,646 7,703 2,152 669 384 719 50% 33% 9% 3% 2% 3% 83% 0%
East of England SHA 5PQ NORFOLK PCT 28,885 14,882 9,273 2,537 888 443 861 52% 32% 9% 3% 2% 3% 84% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,731 4,687 2,652 743 270 134 245 54% 30% 9% 3% 2% 3% 84% 1%
East of England SHA 5PT SUFFOLK PCT 23,393 12,262 7,536 2,015 643 356 581 52% 32% 9% 3% 2% 2% 85% 0%
East of England SHA 5PV WEST ESSEX PCT 10,644 4,939 3,708 1,147 373 188 288 46% 35% 11% 4% 2% 3% 81% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,283 5,937 4,082 1,220 427 271 346 48% 33% 10% 3% 2% 3% 82% 1%
East of England SHA 5PX MID ESSEX PCT 14,311 7,009 4,750 1,425 505 243 380 49% 33% 10% 4% 2% 3% 82% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,471 6,514 5,305 2,024 700 435 493 42% 34% 13% 5% 3% 3% 76% 1%
London SHA 5A4 HAVERING PCT 9,522 3,854 3,319 1,273 462 294 320 40% 35% 13% 5% 3% 3% 75% 1%
London SHA 5A5 KINGSTON PCT 7,086 3,145 2,430 888 260 144 220 44% 34% 13% 4% 2% 3% 79% 1%
London SHA 5A7 BROMLEY PCT 12,161 5,636 4,106 1,326 469 274 349 46% 34% 11% 4% 2% 3% 80% 1%
London SHA 5A8 GREENWICH PCT 9,356 3,787 3,248 1,274 449 287 311 40% 35% 14% 5% 3% 3% 75% 1%
London SHA 5A9 BARNET PCT 12,812 5,830 4,319 1,449 471 334 410 46% 34% 11% 4% 3% 3% 79% 1%
London SHA 5AT HILLINGDON PCT 9,784 3,837 3,516 1,251 511 366 304 39% 36% 13% 5% 4% 3% 75% 1%
London SHA 5C1 ENFIELD PCT 9,162 3,706 3,356 1,152 400 276 272 40% 37% 13% 4% 3% 3% 77% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,161 2,293 2,088 937 363 280 201 37% 34% 15% 6% 5% 3% 71% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,548 4,249 3,230 1,126 416 294 232 44% 34% 12% 4% 3% 2% 78% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,725 3,394 2,875 1,215 526 422 293 39% 33% 14% 6% 5% 3% 72% 1%
London SHA 5C5 NEWHAM PCT 11,170 3,942 3,908 1,723 727 524 347 35% 35% 15% 7% 5% 3% 70% 1%
London SHA 5C9 HARINGEY PCT 9,852 3,943 3,268 1,342 562 445 292 40% 33% 14% 6% 5% 3% 73% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,797 2,805 2,438 833 286 196 238 41% 36% 12% 4% 3% 4% 77% 1%
London SHA 5HX EALING PCT 13,002 4,667 4,616 1,927 754 585 454 36% 36% 15% 6% 4% 3% 71% 1%
London SHA 5HY HOUNSLOW PCT 8,758 3,327 3,110 1,236 471 328 285 38% 36% 14% 5% 4% 3% 74% 1%
London SHA 5K5 BRENT PCT 12,611 4,595 4,478 1,821 711 573 433 36% 36% 14% 6% 5% 3% 72% 1%
London SHA 5K6 HARROW PCT 8,522 3,372 3,118 1,137 421 214 260 40% 37% 13% 5% 3% 3% 76% 1%
London SHA 5K7 CAMDEN PCT 9,127 3,894 3,165 1,085 341 291 351 43% 35% 12% 4% 3% 4% 77% 1%
London SHA 5K8 ISLINGTON PCT 7,714 3,211 2,648 992 377 239 247 42% 34% 13% 5% 3% 3% 76% 1%
153
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor taking your problems seriously
problems seriously - total responses
taking your problems seriously (+/-)
95% confidence interval around %
who rate the doctor as good at
Rating of doctor taking your
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,043,845 1,002,737 673,152 201,779 68,740 41,202 56,235 49% 33% 10% 3% 2% 3% 82% 0%
London SHA 5K9 CROYDON PCT 13,661 5,937 4,727 1,571 601 381 444 43% 35% 12% 4% 3% 3% 78% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,120 3,293 2,303 824 295 204 201 46% 32% 12% 4% 3% 3% 79% 1%
London SHA 5LC WESTMINSTER PCT 9,279 3,971 3,056 1,099 492 285 375 43% 33% 12% 5% 3% 4% 76% 1%
London SHA 5LD LAMBETH PCT 13,802 5,954 4,824 1,590 570 417 449 43% 35% 12% 4% 3% 3% 78% 1%
London SHA 5LE SOUTHWARK PCT 11,352 4,588 3,987 1,462 525 378 412 40% 35% 13% 5% 3% 4% 76% 1%
London SHA 5LF LEWISHAM PCT 10,749 4,390 3,699 1,405 529 378 348 41% 34% 13% 5% 4% 3% 75% 1%
London SHA 5LG WANDSWORTH PCT 13,183 5,755 4,653 1,425 535 357 460 44% 35% 11% 4% 3% 3% 79% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,431 3,556 2,478 763 255 176 203 48% 33% 10% 3% 2% 3% 81% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,428 6,385 4,843 1,745 697 300 459 44% 34% 12% 5% 2% 3% 78% 1%
London SHA 5NA REDBRIDGE PCT 9,422 3,951 3,249 1,210 417 324 272 42% 34% 13% 4% 3% 3% 76% 1%
London SHA 5NC WALTHAM FOREST PCT 9,657 3,597 3,398 1,314 593 438 317 37% 35% 14% 6% 5% 3% 72% 1%
London SHA TAK BEXLEY CARE TRUST 8,410 3,592 3,008 998 332 223 257 43% 36% 12% 4% 3% 3% 78% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,086 4,174 3,477 1,394 435 295 312 41% 34% 14% 4% 3% 3% 76% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,592 5,578 3,777 1,122 465 349 301 48% 33% 10% 4% 3% 3% 81% 1%
South East Coast SHA 5P5 SURREY PCT 43,783 22,166 14,788 3,875 1,138 635 1,182 51% 34% 9% 3% 1% 3% 84% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,504 15,550 10,530 2,925 963 632 903 49% 33% 9% 3% 2% 3% 83% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,398 7,386 4,235 948 337 162 331 55% 32% 7% 3% 1% 2% 87% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,959 3,720 2,056 624 248 127 184 53% 30% 9% 4% 2% 3% 83% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,150 13,015 8,430 2,553 911 481 759 50% 32% 10% 3% 2% 3% 82% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,651 14,221 9,286 2,916 879 598 752 50% 32% 10% 3% 2% 3% 82% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,163 3,839 3,150 1,192 440 277 265 42% 34% 13% 5% 3% 3% 76% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,889 4,052 2,462 776 289 110 200 51% 31% 10% 4% 1% 3% 83% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,864 5,026 3,087 907 302 214 328 51% 31% 9% 3% 2% 3% 82% 1%
South Central SHA 5QC HAMPSHIRE PCT 49,891 26,359 16,019 4,187 1,299 653 1,373 53% 32% 8% 3% 1% 3% 85% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,771 10,257 6,446 1,733 562 292 482 52% 33% 9% 3% 1% 2% 84% 0%
South Central SHA 5QE OXFORDSHIRE PCT 25,361 13,368 7,872 2,216 721 362 821 53% 31% 9% 3% 1% 3% 84% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,519 8,885 6,256 1,965 628 309 477 48% 34% 11% 3% 2% 3% 82% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 15,388 6,676 5,544 1,815 595 355 404 43% 36% 12% 4% 2% 3% 79% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,485 3,049 1,583 509 151 63 130 56% 29% 9% 3% 1% 2% 84% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,488 4,523 3,339 918 281 150 276 48% 35% 10% 3% 2% 3% 83% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,373 5,762 3,073 900 248 167 223 56% 30% 9% 2% 2% 2% 85% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,466 3,946 2,456 597 178 67 222 53% 33% 8% 2% 1% 3% 86% 1%
South West SHA 5K3 SWINDON PCT 7,916 3,696 2,702 848 267 139 264 47% 34% 11% 3% 2% 3% 81% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,952 4,080 2,534 710 266 158 205 51% 32% 9% 3% 2% 3% 83% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,255 12,283 7,589 1,849 620 298 616 53% 33% 8% 3% 1% 3% 85% 0%
South West SHA 5QJ BRISTOL PCT 17,252 8,704 5,745 1,525 505 295 478 50% 33% 9% 3% 2% 3% 84% 1%
South West SHA 5QK WILTSHIRE PCT 17,363 9,437 5,609 1,315 399 177 427 54% 32% 8% 2% 1% 2% 87% 0%
South West SHA 5QL SOMERSET PCT 20,447 11,338 6,358 1,523 460 271 496 55% 31% 7% 2% 1% 2% 87% 0%
154
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of doctor taking your problems seriously
problems seriously - total responses
taking your problems seriously (+/-)
95% confidence interval around %
who rate the doctor as good at
Rating of doctor taking your
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 2,043,845 1,002,737 673,152 201,779 68,740 41,202 56,235 49% 33% 10% 3% 2% 3% 82% 0%
South West SHA 5QM DORSET PCT 15,543 8,954 4,492 1,199 314 187 397 58% 29% 8% 2% 1% 3% 87% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,978 7,522 4,265 1,133 463 208 387 54% 31% 8% 3% 1% 3% 84% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,018 12,218 6,075 1,457 496 270 502 58% 29% 7% 2% 1% 2% 87% 0%
South West SHA 5QQ DEVON PCT 29,597 17,097 8,673 2,126 665 311 725 58% 29% 7% 2% 1% 2% 87% 0%
South West SHA TAL TORBAY CARE TRUST 5,623 3,222 1,616 441 131 74 137 57% 29% 8% 2% 1% 2% 86% 1%
155
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Confidence and trust in doctor
Confidence and trust in doctor - total
95% confidence interval around %
who have confidence and trust in
% Don't know/ can't say
% Yes, to some extent
Don’t know/ can't say
Yes, to some extent
% Yes, definitely
% No, not at all
the doctor (+/-)
Yes, definitely
% Yes (total)
No, not at all
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,075,938 1,412,414 535,265 77,962 50,296 68% 26% 4% 2% 94% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 103,338 74,620 23,833 2,913 1,973 72% 23% 3% 2% 95% 0%
North West SHA N/A N/A 280,417 196,041 69,075 9,404 5,898 70% 25% 3% 2% 95% 0%
Yorkshire and the Humber N/A N/A 207,441 144,247 51,280 7,072 4,841 70% 25% 3% 2% 94% 0%
East Midlands SHA N/A N/A 175,752 119,392 45,787 6,409 4,164 68% 26% 4% 2% 94% 0%
West Midlands SHA N/A N/A 218,312 146,261 58,088 8,731 5,233 67% 27% 4% 2% 94% 0%
East of England SHA N/A N/A 226,938 154,121 58,866 8,659 5,291 68% 26% 4% 2% 94% 0%
London SHA N/A N/A 316,576 189,894 97,439 17,562 11,682 60% 31% 6% 4% 91% 0%
South East Coast SHA N/A N/A 174,135 120,443 43,634 6,436 3,622 69% 25% 4% 2% 94% 0%
South Central SHA N/A N/A 163,058 114,312 40,086 5,167 3,495 70% 25% 3% 2% 95% 0%
South West SHA N/A N/A 209,970 153,086 47,179 5,610 4,096 73% 22% 3% 2% 95% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,694 7,841 2,384 258 211 73% 22% 2% 2% 96% 0%
North East SHA 5D8 NORTH TYNESIDE PCT 8,406 6,175 1,867 219 144 73% 22% 3% 2% 96% 0%
North East SHA 5D9 HARTLEPOOL PCT 3,351 2,312 867 94 78 69% 26% 3% 2% 95% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,262 5,280 1,598 222 163 73% 22% 3% 2% 95% 1%
North East SHA 5J9 DARLINGTON PCT 4,079 2,938 922 148 72 72% 23% 4% 2% 95% 1%
North East SHA 5KF GATESHEAD PCT 8,049 5,767 1,875 245 161 72% 23% 3% 2% 95% 0%
North East SHA 5KG SOUTH TYNESIDE PCT 6,100 4,455 1,378 161 106 73% 23% 3% 2% 96% 0%
North East SHA 5KL SUNDERLAND TEACHING PCT 11,061 7,887 2,590 355 229 71% 23% 3% 2% 95% 0%
North East SHA 5KM MIDDLESBROUGH PCT 5,671 4,038 1,349 169 115 71% 24% 3% 2% 95% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,761 14,742 4,984 621 414 71% 24% 3% 2% 95% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,207 3,797 1,207 117 86 73% 23% 2% 2% 96% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,696 9,387 2,812 302 193 74% 22% 2% 2% 96% 0%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,089 4,192 1,576 205 116 69% 26% 3% 2% 95% 1%
North West SHA 5F5 SALFORD PCT 8,977 6,244 2,167 324 242 70% 24% 4% 3% 94% 0%
North West SHA 5F7 STOCKPORT PCT 11,362 8,112 2,736 343 173 71% 24% 3% 2% 95% 0%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,265 8,414 3,086 502 263 69% 25% 4% 2% 94% 0%
North West SHA 5HP BLACKPOOL PCT 5,776 3,898 1,520 229 130 67% 26% 4% 2% 94% 1%
North West SHA 5HQ BOLTON PCT 10,918 7,518 2,762 390 248 69% 25% 4% 2% 94% 0%
North West SHA 5J2 WARRINGTON PCT 7,880 5,634 1,875 256 115 71% 24% 3% 1% 95% 0%
North West SHA 5J4 KNOWSLEY PCT 5,993 4,067 1,558 232 136 68% 26% 4% 2% 94% 1%
North West SHA 5J5 OLDHAM PCT 8,735 5,801 2,400 324 211 66% 27% 4% 2% 94% 0%
North West SHA 5JX BURY PCT 7,301 5,205 1,751 221 123 71% 24% 3% 2% 95% 0%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 9,086 6,204 2,387 336 159 68% 26% 4% 2% 95% 0%
North West SHA 5NE CUMBRIA TEACHING PCT 20,498 15,319 4,300 539 340 75% 21% 3% 2% 96% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,394 9,448 3,268 384 293 71% 24% 3% 2% 95% 0%
North West SHA 5NG CENTRAL LANCASHIRE PCT 18,018 12,410 4,544 677 388 69% 25% 4% 2% 94% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,756 9,954 3,922 550 330 67% 27% 4% 2% 94% 0%
North West SHA 5NJ SEFTON PCT 11,009 7,739 2,700 343 227 70% 25% 3% 2% 95% 0%
North West SHA 5NK WIRRAL PCT 12,843 9,499 2,841 334 169 74% 22% 3% 1% 96% 0%
156
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Confidence and trust in doctor
Confidence and trust in doctor - total
95% confidence interval around %
who have confidence and trust in
% Don't know/ can't say
% Yes, to some extent
Don’t know/ can't say
Yes, to some extent
% Yes, definitely
% No, not at all
the doctor (+/-)
Yes, definitely
% Yes (total)
No, not at all
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,075,938 1,412,414 535,265 77,962 50,296 68% 26% 4% 2% 94% 0%
North West SHA 5NL LIVERPOOL PCT 18,578 12,876 4,613 588 502 69% 25% 3% 3% 94% 0%
North West SHA 5NM HALTON & ST HELENS PCT 12,310 8,639 3,054 393 224 70% 25% 3% 2% 95% 0%
North West SHA 5NN WESTERN CHESHIRE PCT 10,143 7,460 2,282 236 166 74% 22% 2% 2% 96% 0%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,166 13,053 4,271 481 361 72% 24% 3% 2% 95% 0%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,286 5,708 2,155 261 161 69% 26% 3% 2% 95% 0%
North West SHA 5NR TRAFFORD PCT 8,379 5,864 2,062 312 141 70% 25% 4% 2% 95% 0%
North West SHA 5NT MANCHESTER PCT 19,654 12,780 5,245 946 682 65% 27% 5% 3% 92% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,438 4,508 1,566 216 148 70% 24% 3% 2% 94% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,728 6,803 2,410 313 202 70% 25% 3% 2% 95% 0%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,887 5,507 1,937 284 159 70% 25% 4% 2% 94% 0%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,303 6,360 2,388 345 210 68% 26% 4% 2% 94% 0%
Yorkshire and the Humber 5N1 LEEDS PCT 31,050 21,401 7,698 1,051 900 69% 25% 3% 3% 94% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,679 10,829 3,964 515 371 69% 25% 3% 2% 94% 0%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,513 9,048 3,696 524 245 67% 27% 4% 2% 94% 0%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,645 15,003 5,458 676 508 69% 25% 3% 2% 95% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,708 8,034 2,879 495 300 69% 25% 4% 3% 93% 0%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 31,250 23,583 6,404 732 531 75% 20% 2% 2% 96% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 12,378 8,932 2,822 369 256 72% 23% 3% 2% 95% 0%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,826 6,922 3,062 575 266 64% 28% 5% 2% 92% 0%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,537 12,766 5,439 751 582 65% 28% 4% 3% 93% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,498 4,552 1,557 227 162 70% 24% 3% 3% 94% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,648 8,261 3,524 508 355 65% 28% 4% 3% 93% 0%
East Midlands SHA 5ET BASSETLAW PCT 4,313 3,045 1,050 144 74 71% 24% 3% 2% 95% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,768 19,511 6,917 821 518 70% 25% 3% 2% 95% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,862 7,334 2,809 393 325 68% 26% 4% 3% 93% 0%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,808 17,477 6,884 926 520 68% 27% 4% 2% 94% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,786 19,978 7,160 1,029 619 69% 25% 4% 2% 94% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 26,192 18,296 6,542 819 535 70% 25% 3% 2% 95% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 13,143 7,687 4,161 698 598 58% 32% 5% 5% 90% 0%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 26,233 17,803 6,740 1,070 620 68% 26% 4% 2% 94% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 7,087 5,193 1,610 177 106 73% 23% 3% 1% 96% 0%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,517 10,039 3,686 508 284 69% 25% 3% 2% 95% 0%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,635 8,502 2,622 300 211 73% 23% 3% 2% 96% 0%
West Midlands SHA 5M3 WALSALL TEACHING PCT 10,030 6,203 3,077 470 280 62% 31% 5% 3% 93% 0%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,221 8,633 3,605 566 417 65% 27% 4% 3% 93% 0%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,359 4,218 1,667 310 163 66% 26% 5% 3% 93% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,616 5,860 2,919 524 313 61% 30% 5% 3% 91% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,695 5,987 3,561 707 440 56% 33% 7% 4% 89% 1%
157
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Confidence and trust in doctor
Confidence and trust in doctor - total
95% confidence interval around %
who have confidence and trust in
% Don't know/ can't say
% Yes, to some extent
Don’t know/ can't say
Yes, to some extent
% Yes, definitely
% No, not at all
the doctor (+/-)
Yes, definitely
% Yes (total)
No, not at all
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,075,938 1,412,414 535,265 77,962 50,296 68% 26% 4% 2% 94% 0%
West Midlands SHA 5PE DUDLEY PCT 12,115 8,331 3,176 374 233 69% 26% 3% 2% 95% 0%
West Midlands SHA 5PF SANDWELL PCT 12,507 7,412 3,963 717 415 59% 32% 6% 3% 91% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,413 9,928 4,357 706 422 64% 28% 5% 3% 93% 0%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,350 5,674 2,194 307 175 68% 26% 4% 2% 94% 0%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,551 6,691 3,019 540 301 63% 29% 5% 3% 92% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 24,018 16,676 5,898 947 498 69% 25% 4% 2% 94% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,381 16,372 5,045 581 383 73% 23% 3% 2% 96% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,315 14,884 5,299 686 446 70% 25% 3% 2% 95% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,503 5,657 2,389 309 148 67% 28% 4% 2% 95% 0%
East of England SHA 5GC LUTON PCT 7,443 4,561 2,296 359 226 61% 31% 5% 3% 92% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,949 8,880 4,068 652 350 64% 29% 5% 3% 93% 0%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,267 10,915 4,287 658 407 67% 26% 4% 2% 93% 0%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 22,009 14,838 5,834 860 477 67% 27% 4% 2% 94% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 22,066 15,544 5,459 664 399 70% 25% 3% 2% 95% 0%
East of England SHA 5PN PETERBOROUGH PCT 6,331 3,995 1,798 293 244 63% 28% 5% 4% 92% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,535 16,420 5,730 781 604 70% 24% 3% 3% 94% 0%
East of England SHA 5PQ NORFOLK PCT 29,239 20,596 6,973 1,001 670 70% 24% 3% 2% 94% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,944 6,295 2,128 306 216 70% 24% 3% 2% 94% 0%
East of England SHA 5PT SUFFOLK PCT 23,682 16,999 5,574 661 448 72% 24% 3% 2% 95% 0%
East of England SHA 5PV WEST ESSEX PCT 10,801 7,095 3,007 427 271 66% 28% 4% 3% 94% 0%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,468 8,383 3,247 564 274 67% 26% 5% 2% 93% 0%
East of England SHA 5PX MID ESSEX PCT 14,503 9,930 3,741 561 272 68% 26% 4% 2% 94% 0%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,700 9,670 4,723 874 433 62% 30% 6% 3% 92% 0%
London SHA 5A4 HAVERING PCT 9,695 5,730 3,119 559 286 59% 32% 6% 3% 91% 1%
London SHA 5A5 KINGSTON PCT 7,172 4,589 2,080 292 211 64% 29% 4% 3% 93% 1%
London SHA 5A7 BROMLEY PCT 12,313 8,128 3,379 553 254 66% 27% 4% 2% 93% 0%
London SHA 5A8 GREENWICH PCT 9,548 5,630 3,020 515 383 59% 32% 5% 4% 91% 1%
London SHA 5A9 BARNET PCT 13,068 8,266 3,763 596 443 63% 29% 5% 3% 92% 0%
London SHA 5AT HILLINGDON PCT 9,929 5,896 3,093 610 331 59% 31% 6% 3% 91% 1%
London SHA 5C1 ENFIELD PCT 9,368 5,650 2,932 452 333 60% 31% 5% 4% 92% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 6,326 3,457 2,096 494 279 55% 33% 8% 4% 88% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,766 6,035 2,878 483 370 62% 29% 5% 4% 91% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,950 5,035 2,869 638 408 56% 32% 7% 5% 88% 1%
London SHA 5C5 NEWHAM PCT 11,510 6,206 3,904 774 624 54% 34% 7% 5% 88% 1%
London SHA 5C9 HARINGEY PCT 10,068 5,733 3,165 725 444 57% 31% 7% 4% 88% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,932 4,210 2,127 337 258 61% 31% 5% 4% 91% 1%
London SHA 5HX EALING PCT 13,326 7,422 4,391 888 626 56% 33% 7% 5% 89% 1%
London SHA 5HY HOUNSLOW PCT 8,916 5,161 2,830 540 386 58% 32% 6% 4% 90% 1%
London SHA 5K5 BRENT PCT 12,968 7,123 4,382 877 585 55% 34% 7% 5% 89% 1%
London SHA 5K6 HARROW PCT 8,702 5,272 2,732 401 297 61% 31% 5% 3% 92% 1%
London SHA 5K7 CAMDEN PCT 9,266 5,557 2,871 456 381 60% 31% 5% 4% 91% 1%
London SHA 5K8 ISLINGTON PCT 7,878 4,710 2,406 441 322 60% 31% 6% 4% 90% 1%
158
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Confidence and trust in doctor
Confidence and trust in doctor - total
95% confidence interval around %
who have confidence and trust in
% Don't know/ can't say
% Yes, to some extent
Don’t know/ can't say
Yes, to some extent
% Yes, definitely
% No, not at all
the doctor (+/-)
Yes, definitely
% Yes (total)
No, not at all
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,075,938 1,412,414 535,265 77,962 50,296 68% 26% 4% 2% 94% 0%
London SHA 5K9 CROYDON PCT 13,906 8,623 4,128 696 459 62% 30% 5% 3% 92% 0%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,247 4,532 2,146 366 203 63% 30% 5% 3% 92% 1%
London SHA 5LC WESTMINSTER PCT 9,472 5,730 2,798 502 442 60% 30% 5% 5% 90% 1%
London SHA 5LD LAMBETH PCT 14,086 8,560 4,244 707 575 61% 30% 5% 4% 91% 0%
London SHA 5LE SOUTHWARK PCT 11,676 6,946 3,598 687 446 59% 31% 6% 4% 90% 1%
London SHA 5LF LEWISHAM PCT 10,966 6,410 3,509 667 379 58% 32% 6% 3% 90% 1%
London SHA 5LG WANDSWORTH PCT 13,400 8,405 3,929 669 397 63% 29% 5% 3% 92% 0%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,515 4,967 2,020 333 195 66% 27% 4% 3% 93% 1%
London SHA 5M7 SUTTON & MERTON PCT 14,606 9,257 4,219 706 423 63% 29% 5% 3% 92% 0%
London SHA 5NA REDBRIDGE PCT 9,564 5,866 2,897 498 303 61% 30% 5% 3% 92% 1%
London SHA 5NC WALTHAM FOREST PCT 9,877 5,425 3,344 690 419 55% 34% 7% 4% 89% 1%
London SHA TAK BEXLEY CARE TRUST 8,561 5,363 2,567 410 220 63% 30% 5% 3% 93% 1%
South East Coast SHA 5L3 MEDWAY PCT 10,226 6,037 3,267 635 287 59% 32% 6% 3% 91% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,701 7,728 3,129 554 290 66% 27% 5% 2% 93% 0%
South East Coast SHA 5P5 SURREY PCT 44,183 31,485 10,673 1,258 766 71% 24% 3% 2% 95% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,847 21,900 8,084 1,140 723 69% 25% 4% 2% 94% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,536 10,057 2,887 365 226 74% 21% 3% 2% 96% 0%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 7,074 5,016 1,672 251 135 71% 24% 4% 2% 95% 1%
South East Coast SHA 5P9 WEST KENT PCT 26,434 18,214 6,578 1,050 592 69% 25% 4% 2% 94% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 29,134 20,005 7,343 1,183 603 69% 25% 4% 2% 94% 0%
South Central SHA 5CQ MILTON KEYNES PCT 9,305 5,683 2,797 548 277 61% 30% 6% 3% 91% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,959 5,531 2,018 216 194 69% 25% 3% 2% 95% 0%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 10,010 6,870 2,445 415 281 69% 24% 4% 3% 93% 0%
South Central SHA 5QC HAMPSHIRE PCT 50,423 36,693 11,466 1,387 875 73% 23% 3% 2% 96% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,986 14,418 4,662 536 370 72% 23% 3% 2% 95% 0%
South Central SHA 5QE OXFORDSHIRE PCT 25,585 18,236 6,065 667 617 71% 24% 3% 2% 95% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,709 12,848 4,861 630 370 69% 26% 3% 2% 95% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 15,542 10,003 4,494 626 418 64% 29% 4% 3% 93% 0%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,540 4,029 1,276 142 93 73% 23% 3% 2% 96% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,605 6,618 2,486 299 202 69% 26% 3% 2% 95% 0%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,526 7,711 2,341 297 177 73% 22% 3% 2% 95% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,539 5,545 1,688 169 137 74% 22% 2% 2% 96% 0%
South West SHA 5K3 SWINDON PCT 8,017 5,296 2,185 267 270 66% 27% 3% 3% 93% 1%
South West SHA 5M8 NORTH SOMERSET PCT 8,052 5,631 1,945 327 149 70% 24% 4% 2% 94% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,484 17,143 5,322 596 423 73% 23% 3% 2% 96% 0%
South West SHA 5QJ BRISTOL PCT 17,545 12,169 4,438 543 395 69% 25% 3% 2% 95% 0%
South West SHA 5QK WILTSHIRE PCT 17,576 12,974 3,898 382 322 74% 22% 2% 2% 96% 0%
South West SHA 5QL SOMERSET PCT 20,682 15,247 4,495 566 374 74% 22% 3% 2% 95% 0%
159
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Confidence and trust in doctor
Confidence and trust in doctor - total
95% confidence interval around %
who have confidence and trust in
% Don't know/ can't say
% Yes, to some extent
Don’t know/ can't say
Yes, to some extent
% Yes, definitely
% No, not at all
the doctor (+/-)
Yes, definitely
% Yes (total)
No, not at all
SHA name
PCT name
responses
PCT code
N/A N/A Results for England as a whole 2,075,938 1,412,414 535,265 77,962 50,296 68% 26% 4% 2% 94% 0%
South West SHA 5QM DORSET PCT 15,725 11,917 3,202 376 230 76% 20% 2% 1% 96% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,208 10,278 3,144 409 378 72% 22% 3% 3% 94% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,277 15,852 4,488 571 366 75% 21% 3% 2% 96% 0%
South West SHA 5QQ DEVON PCT 29,986 22,469 6,288 663 565 75% 21% 2% 2% 96% 0%
South West SHA TAL TORBAY CARE TRUST 5,748 4,236 1,259 146 107 74% 22% 3% 2% 96% 1%
160
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Ease of getting an appointment with a practice nurse²
Ease of getting an appointment with
95% confidence interval around %
appointment with a practice nurse
a practice nurse - total responses
Total completed forms received
Total survey forms distributed
who say it is easy to get an
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
(+/-)
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 522,366 114,908 167,886 178,183 27,607 5,877 27,905 22% 32% 34% 5% 1% 5% 66% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 26,035 4,858 9,524 9,002 1,264 233 1,154 19% 37% 35% 5% 1% 4% 71% 1%
North West SHA N/A N/A 867,552 315,503 36% 73,512 17,381 22,789 24,273 3,979 882 4,208 24% 31% 33% 5% 1% 6% 64% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 52,584 10,773 17,212 18,315 2,950 621 2,713 20% 33% 35% 6% 1% 5% 68% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 43,736 8,926 14,285 15,411 2,460 496 2,157 20% 33% 35% 6% 1% 5% 68% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 52,873 10,952 17,316 18,547 2,871 611 2,576 21% 33% 35% 5% 1% 5% 68% 0%
East of England SHA N/A N/A 479,906 205,710 43% 56,371 11,752 19,206 19,687 2,426 518 2,782 21% 34% 35% 4% 1% 5% 69% 0%
London SHA N/A N/A 1,288,203 397,393 31% 82,832 21,677 22,222 26,923 5,446 1,239 5,326 26% 27% 33% 7% 1% 6% 59% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 43,070 9,564 13,124 15,194 2,346 519 2,324 22% 30% 35% 5% 1% 5% 66% 0%
South Central SHA N/A N/A 316,489 132,029 42% 40,940 8,865 13,744 13,985 1,738 395 2,214 22% 34% 34% 4% 1% 5% 68% 0%
South West SHA N/A N/A 413,782 192,163 46% 50,413 10,160 18,463 16,845 2,129 363 2,453 20% 37% 33% 4% 1% 5% 70% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 2,908 600 1,091 935 144 22 115 21% 38% 32% 5% 1% 4% 70% 2%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 2,065 431 679 717 108 28 101 21% 33% 35% 5% 1% 5% 68% 2%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 748 153 283 250 24 5 34 20% 38% 33% 3% 1% 4% 71% 3%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 1,995 417 678 679 82 15 123 21% 34% 34% 4% 1% 6% 68% 2%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 929 190 342 301 54 8 34 20% 37% 32% 6% 1% 4% 69% 3%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 2,028 374 655 760 138 25 76 18% 32% 37% 7% 1% 4% 70% 2%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 1,587 289 595 538 74 13 78 18% 37% 34% 5% 1% 5% 71% 2%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 2,916 556 1,069 993 162 30 105 19% 37% 34% 6% 1% 4% 71% 2%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 1,415 221 543 503 71 10 67 16% 38% 36% 5% 1% 5% 74% 2%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 5,136 802 2,052 1,834 227 41 181 16% 40% 36% 4% 1% 4% 76% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 1,293 215 541 443 37 7 50 17% 42% 34% 3% 1% 4% 76% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 3,014 610 994 1,049 142 29 190 20% 33% 35% 5% 1% 6% 68% 2%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 1,529 357 455 508 103 35 71 23% 30% 33% 7% 2% 5% 63% 2%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 2,357 593 730 757 103 26 147 25% 31% 32% 4% 1% 6% 63% 2%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 3,036 643 905 1,062 224 59 143 21% 30% 35% 7% 2% 5% 65% 2%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 3,029 809 916 948 145 25 186 27% 30% 31% 5% 1% 6% 62% 2%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 1,560 261 519 578 105 22 74 17% 33% 37% 7% 1% 5% 70% 2%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 3,127 698 1,038 1,035 145 31 180 22% 33% 33% 5% 1% 6% 66% 2%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 2,027 461 559 777 119 15 96 23% 28% 38% 6% 1% 5% 66% 2%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 1,557 456 477 438 76 12 98 29% 31% 28% 5% 1% 6% 59% 2%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 2,377 569 696 786 148 36 141 24% 29% 33% 6% 2% 6% 62% 2%
North West SHA 5JX BURY PCT 25,315 9,169 36% 2,040 491 562 715 125 29 118 24% 28% 35% 6% 1% 6% 63% 2%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 2,520 471 764 929 156 42 158 19% 30% 37% 6% 2% 6% 67% 2%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 4,884 896 1,849 1,673 200 38 227 18% 38% 34% 4% 1% 5% 72% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 3,338 651 1,139 1,199 139 34 177 19% 34% 36% 4% 1% 5% 70% 2%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 4,645 1,051 1,441 1,637 257 31 228 23% 31% 35% 6% 1% 5% 66% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 3,968 846 1,334 1,328 202 38 220 21% 34% 33% 5% 1% 6% 67% 1%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 2,660 798 690 780 177 42 172 30% 26% 29% 7% 2% 6% 55% 2%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 3,342 913 1,070 969 142 33 215 27% 32% 29% 4% 1% 6% 61% 2%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 5,028 1,428 1,547 1,408 249 54 342 28% 31% 28% 5% 1% 7% 59% 1%
161
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Ease of getting an appointment with a practice nurse²
Ease of getting an appointment with
95% confidence interval around %
appointment with a practice nurse
a practice nurse - total responses
Total completed forms received
Total survey forms distributed
who say it is easy to get an
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
(+/-)
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 522,366 114,908 167,886 178,183 27,607 5,877 27,905 22% 32% 34% 5% 1% 5% 66% 0%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 3,214 844 925 1,065 150 29 200 26% 29% 33% 5% 1% 6% 62% 2%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 2,605 518 927 915 98 22 126 20% 36% 35% 4% 1% 5% 71% 2%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 4,487 1,081 1,392 1,521 194 44 256 24% 31% 34% 4% 1% 6% 65% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 2,182 454 632 734 196 41 124 21% 29% 34% 9% 2% 6% 63% 2%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 2,373 607 730 776 107 25 129 26% 31% 33% 4% 1% 5% 63% 2%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 5,629 1,485 1,490 1,735 419 120 379 26% 26% 31% 7% 2% 7% 57% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 1,477 308 468 558 76 1 65 21% 32% 38% 5% * 4% 70% 2%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 2,316 380 802 872 146 19 98 16% 35% 38% 6% 1% 4% 72% 2%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 1,993 434 676 655 90 16 122 22% 34% 33% 5% 1% 6% 67% 2%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 2,271 559 717 738 128 24 104 25% 32% 33% 6% 1% 5% 64% 2%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 8,408 1,781 2,666 2,881 485 124 472 21% 32% 34% 6% 1% 6% 66% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 3,838 798 1,289 1,310 205 29 207 21% 34% 34% 5% 1% 5% 68% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 3,523 756 1,098 1,274 172 35 189 21% 31% 36% 5% 1% 5% 67% 2%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 5,516 1,264 1,553 1,900 383 114 301 23% 28% 34% 7% 2% 5% 63% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 3,014 502 1,044 1,120 177 32 139 17% 35% 37% 6% 1% 5% 72% 2%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 7,581 1,503 2,774 2,607 298 44 355 20% 37% 34% 4% 1% 5% 71% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 3,072 593 1,034 1,141 124 42 138 19% 34% 37% 4% 1% 4% 71% 2%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 2,761 600 852 925 194 41 149 22% 31% 34% 7% 1% 5% 64% 2%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 5,074 1,041 1,519 1,733 388 89 304 21% 30% 34% 8% 2% 6% 64% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 1,742 255 719 601 84 12 71 15% 41% 35% 5% 1% 4% 76% 2%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 3,467 737 1,254 1,071 193 30 181 21% 36% 31% 6% 1% 5% 67% 2%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 994 230 341 343 34 6 41 23% 34% 34% 3% 1% 4% 69% 3%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 6,850 1,524 2,213 2,278 394 82 359 22% 32% 33% 6% 1% 5% 66% 1%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 2,703 594 776 992 155 43 143 22% 29% 37% 6% 2% 5% 65% 2%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 6,344 1,162 2,255 2,242 315 54 315 18% 36% 35% 5% 1% 5% 71% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 6,856 1,295 2,273 2,548 384 97 259 19% 33% 37% 6% 1% 4% 70% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 6,528 1,390 2,020 2,334 395 60 329 21% 31% 36% 6% 1% 5% 67% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 3,405 824 894 1,161 273 79 175 24% 26% 34% 8% 2% 5% 60% 2%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 6,589 1,170 2,259 2,442 317 44 356 18% 34% 37% 5% 1% 5% 71% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 1,730 347 671 572 49 13 77 20% 39% 33% 3% 1% 4% 72% 2%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 3,661 801 1,188 1,219 208 51 194 22% 32% 33% 6% 1% 5% 66% 2%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 2,713 522 993 970 114 14 99 19% 37% 36% 4% 1% 4% 72% 2%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 2,444 420 781 902 176 53 113 17% 32% 37% 7% 2% 5% 69% 2%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 3,268 678 1,112 1,122 165 31 161 21% 34% 34% 5% 1% 5% 68% 2%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 1,771 363 524 679 94 34 78 20% 30% 38% 5% 2% 4% 68% 2%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 2,411 577 723 813 143 34 121 24% 30% 34% 6% 1% 5% 64% 2%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 2,722 605 737 944 233 66 136 22% 27% 35% 9% 2% 5% 62% 2%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 2,910 698 948 936 135 26 167 24% 33% 32% 5% 1% 6% 65% 2%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 3,102 731 870 1,054 208 47 192 24% 28% 34% 7% 2% 6% 62% 2%
162
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Ease of getting an appointment with a practice nurse²
Ease of getting an appointment with
95% confidence interval around %
appointment with a practice nurse
a practice nurse - total responses
Total completed forms received
Total survey forms distributed
who say it is easy to get an
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
(+/-)
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 522,366 114,908 167,886 178,183 27,607 5,877 27,905 22% 32% 34% 5% 1% 5% 66% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 3,491 740 1,070 1,167 270 62 182 21% 31% 33% 8% 2% 5% 64% 2%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 1,856 346 654 693 65 13 85 19% 35% 37% 4% 1% 5% 73% 2%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 2,494 549 786 891 134 26 108 22% 32% 36% 5% 1% 4% 67% 2%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 5,895 1,073 2,084 2,210 258 46 223 18% 35% 37% 4% 1% 4% 73% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 5,324 1,080 1,897 1,793 210 34 310 20% 36% 34% 4% 1% 6% 69% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 4,916 960 1,656 1,774 237 28 260 20% 34% 36% 5% 1% 5% 70% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 2,164 462 620 807 173 32 70 21% 29% 37% 8% 1% 3% 66% 2%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 2,011 469 609 657 142 25 109 23% 30% 33% 7% 1% 5% 63% 2%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 3,476 853 1,155 1,081 173 41 172 25% 33% 31% 5% 1% 5% 64% 2%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 3,997 808 1,324 1,437 171 34 223 20% 33% 36% 4% 1% 6% 69% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 5,594 1,347 1,626 1,946 264 66 345 24% 29% 35% 5% 1% 6% 64% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 5,486 1,257 1,651 1,890 292 51 345 23% 30% 34% 5% 1% 6% 65% 1%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 1,576 319 500 565 83 23 85 20% 32% 36% 5% 1% 5% 68% 2%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 5,800 1,147 2,186 2,047 168 41 211 20% 38% 35% 3% 1% 4% 73% 1%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 7,234 1,316 2,593 2,693 276 57 300 18% 36% 37% 4% 1% 4% 73% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 2,294 402 953 783 54 19 84 18% 42% 34% 2% 1% 4% 76% 2%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 5,654 1,109 2,123 1,953 228 33 208 20% 38% 35% 4% 1% 4% 72% 1%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 2,597 528 787 973 138 24 146 20% 30% 37% 5% 1% 6% 68% 2%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 3,083 537 1,194 1,068 121 35 128 17% 39% 35% 4% 1% 4% 73% 2%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 3,594 732 1,220 1,283 137 25 196 20% 34% 36% 4% 1% 5% 70% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 3,976 926 1,285 1,312 178 44 230 23% 32% 33% 4% 1% 6% 65% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 2,542 659 716 839 127 39 161 26% 28% 33% 5% 2% 6% 61% 2%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 1,800 354 529 664 121 21 112 20% 29% 37% 7% 1% 6% 66% 2%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 2,935 737 843 1,004 125 28 198 25% 29% 34% 4% 1% 7% 63% 2%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 2,528 561 779 863 162 24 140 22% 31% 34% 6% 1% 6% 65% 2%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 3,137 853 756 1,000 244 53 230 27% 24% 32% 8% 2% 7% 56% 2%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 2,596 665 727 874 132 39 159 26% 28% 34% 5% 1% 6% 62% 2%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 2,250 650 540 733 139 34 155 29% 24% 33% 6% 2% 7% 57% 2%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 1,682 470 489 489 110 26 97 28% 29% 29% 7% 2% 6% 58% 2%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 2,552 702 765 745 173 32 136 28% 30% 29% 7% 1% 5% 59% 2%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 2,467 752 574 793 155 34 159 30% 23% 32% 6% 1% 6% 55% 2%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 3,109 735 889 947 248 55 234 24% 29% 30% 8% 2% 8% 59% 2%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 2,916 836 658 862 240 83 237 29% 23% 30% 8% 3% 8% 52% 2%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 1,873 597 476 540 86 28 146 32% 25% 29% 5% 1% 8% 54% 2%
London SHA 5HX EALING PCT 74,567 24,667 33% 3,379 870 791 1,144 287 67 220 26% 23% 34% 8% 2% 7% 57% 2%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 2,175 572 518 716 173 45 151 26% 24% 33% 8% 2% 7% 57% 2%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 3,277 776 807 1,155 280 60 198 24% 25% 35% 9% 2% 6% 60% 2%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 1,944 457 473 665 182 50 116 24% 24% 34% 9% 3% 6% 59% 2%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 2,444 820 605 670 110 29 210 34% 25% 27% 4% 1% 9% 52% 2%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 2,154 581 552 705 122 24 169 27% 26% 33% 6% 1% 8% 58% 2%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 3,501 793 924 1,267 272 52 193 23% 26% 36% 8% 1% 6% 63% 2%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 1,913 609 556 531 96 18 104 32% 29% 28% 5% 1% 5% 57% 2%
163
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Ease of getting an appointment with a practice nurse²
Ease of getting an appointment with
95% confidence interval around %
appointment with a practice nurse
a practice nurse - total responses
Total completed forms received
Total survey forms distributed
who say it is easy to get an
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
(+/-)
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 522,366 114,908 167,886 178,183 27,607 5,877 27,905 22% 32% 34% 5% 1% 5% 66% 0%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 2,675 669 767 843 156 42 198 25% 29% 32% 6% 2% 7% 60% 2%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 4,237 1,099 1,284 1,317 254 56 227 26% 30% 31% 6% 1% 5% 61% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 3,085 779 915 997 191 47 157 25% 30% 32% 6% 2% 5% 62% 2%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 3,097 878 806 938 220 45 210 28% 26% 30% 7% 1% 7% 56% 2%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 3,720 979 967 1,270 218 44 240 26% 26% 34% 6% 1% 6% 60% 2%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 1,808 390 541 657 118 16 85 22% 30% 36% 7% 1% 5% 66% 2%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 3,606 999 968 1,197 195 35 212 28% 27% 33% 5% 1% 6% 60% 2%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 2,498 616 633 827 201 55 166 25% 25% 33% 8% 2% 7% 58% 2%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 2,708 701 734 898 172 29 174 26% 27% 33% 6% 1% 6% 60% 2%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 2,225 517 638 774 136 30 131 23% 29% 35% 6% 1% 6% 63% 2%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 2,516 631 599 888 204 51 143 25% 24% 35% 8% 2% 6% 59% 2%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 2,806 598 952 942 132 37 144 21% 34% 34% 5% 1% 5% 68% 2%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 11,239 2,704 3,120 3,952 628 152 682 24% 28% 35% 6% 1% 6% 63% 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 7,665 1,762 2,342 2,647 413 91 410 23% 31% 35% 5% 1% 5% 65% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 3,380 659 1,138 1,248 167 20 148 20% 34% 37% 5% 1% 4% 71% 2%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 1,643 317 607 539 63 15 103 19% 37% 33% 4% 1% 6% 70% 2%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 6,632 1,359 2,005 2,504 356 75 333 20% 30% 38% 5% 1% 5% 68% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 7,189 1,535 2,361 2,474 382 78 360 21% 33% 34% 5% 1% 5% 67% 1%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 2,474 509 698 903 174 60 130 21% 28% 36% 7% 2% 5% 65% 2%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 2,010 372 712 667 103 33 122 19% 35% 33% 5% 2% 6% 69% 2%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 2,682 584 832 953 112 40 162 22% 31% 36% 4% 1% 6% 67% 2%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 12,488 2,821 4,229 4,269 435 84 650 23% 34% 34% 3% 1% 5% 68% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 4,725 963 1,496 1,704 226 35 301 20% 32% 36% 5% 1% 6% 68% 1%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 6,523 1,447 2,420 2,081 194 35 346 22% 37% 32% 3% 1% 5% 69% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 4,615 995 1,639 1,542 199 28 213 22% 36% 33% 4% 1% 5% 69% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 4,083 911 1,136 1,452 268 76 240 22% 28% 36% 7% 2% 6% 63% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 1,340 263 582 413 28 5 49 20% 43% 31% 2% * 4% 74% 2%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 2,305 504 718 818 134 21 111 22% 31% 35% 6% 1% 5% 67% 2%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 2,807 546 975 1,002 124 24 137 19% 35% 36% 4% 1% 5% 70% 2%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 1,942 422 758 590 66 2 104 22% 39% 30% 3% * 5% 69% 2%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 1,797 400 542 642 122 15 76 22% 30% 36% 7% 1% 4% 66% 2%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 1,925 424 660 634 107 13 88 22% 34% 33% 6% 1% 5% 67% 2%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 5,419 1,049 1,981 1,906 222 27 234 19% 37% 35% 4% 1% 4% 72% 1%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 4,671 1,047 1,512 1,475 241 76 320 22% 32% 32% 5% 2% 7% 64% 1%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 4,150 720 1,544 1,491 168 28 198 17% 37% 36% 4% 1% 5% 73% 1%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 4,772 959 1,748 1,545 213 55 253 20% 37% 32% 4% 1% 5% 69% 1%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 3,762 757 1,521 1,190 127 22 144 20% 40% 32% 3% 1% 4% 72% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 3,538 830 1,108 1,215 152 11 223 23% 31% 34% 4% * 6% 66% 2%
164
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Ease of getting an appointment with a practice nurse²
Ease of getting an appointment with
95% confidence interval around %
appointment with a practice nurse
a practice nurse - total responses
Total completed forms received
Total survey forms distributed
who say it is easy to get an
Response rate (%)
% Not at all easy
% Not very easy
% Haven't tried
Not at all easy
% Easy (total)
Not very easy
% Don't know
% Fairly easy
% Very easy
Haven't tried
Don't know
SHA name
Fairly easy
PCT name
PCT code
Very easy
(+/-)
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 522,366 114,908 167,886 178,183 27,607 5,877 27,905 22% 32% 34% 5% 1% 5% 66% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 4,994 896 2,153 1,581 147 20 197 18% 43% 32% 3% * 4% 75% 1%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 7,062 1,362 2,763 2,333 259 35 311 19% 39% 33% 4% * 4% 72% 1%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 1,269 246 481 424 47 13 58 19% 38% 33% 4% 1% 5% 71% 2%
165
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse giving you enough time
who rate the nurse as good at giving
Rating of practice nurse giving you
95% confidence interval around %
enough time - total responses
% Neither good nor poor
Neither good nor poor
enough time (+/-)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,984,069 930,078 653,103 95,837 16,956 6,006 282,090 47% 33% 5% 1% * 14% 80% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 99,707 51,193 32,567 4,135 657 193 10,962 51% 33% 4% 1% * 11% 84% 0%
North West SHA N/A N/A 266,361 132,238 80,417 11,198 1,818 633 40,057 50% 30% 4% 1% * 15% 80% 0%
Yorkshire and the Humber N/A N/A 199,002 97,468 64,907 8,822 1,506 553 25,746 49% 33% 4% 1% * 13% 82% 0%
East Midlands SHA N/A N/A 169,157 80,020 57,838 8,005 1,463 470 21,360 47% 34% 5% 1% * 13% 81% 0%
West Midlands SHA N/A N/A 209,581 98,908 70,751 10,419 1,832 699 26,972 47% 34% 5% 1% * 13% 81% 0%
East of England SHA N/A N/A 218,206 104,644 72,763 9,466 1,609 535 29,188 48% 33% 4% 1% * 13% 81% 0%
London SHA N/A N/A 296,550 111,819 103,553 20,575 4,378 1,837 54,389 38% 35% 7% 1% 1% 18% 73% 0%
South East Coast SHA N/A N/A 166,582 77,659 54,527 7,560 1,212 364 25,261 47% 33% 5% 1% * 15% 79% 0%
South Central SHA N/A N/A 156,717 72,842 52,291 7,407 1,206 356 22,615 46% 33% 5% 1% * 14% 80% 0%
South West SHA N/A N/A 202,206 103,287 63,488 8,250 1,275 367 25,541 51% 31% 4% 1% * 13% 82% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,222 5,066 3,348 474 67 20 1,248 50% 33% 5% 1% * 12% 82% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,104 3,929 2,669 381 65 15 1,046 48% 33% 5% 1% * 13% 81% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,244 1,677 1,082 122 29 9 326 52% 33% 4% 1% * 10% 85% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,929 3,472 2,236 245 41 14 922 50% 32% 4% 1% * 13% 82% 1%
North East SHA 5J9 DARLINGTON PCT 3,940 2,018 1,301 163 36 3 420 51% 33% 4% 1% * 11% 84% 1%
North East SHA 5KF GATESHEAD PCT 7,752 3,817 2,666 363 44 12 850 49% 34% 5% 1% * 11% 84% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,896 3,118 1,843 236 39 12 648 53% 31% 4% 1% * 11% 84% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,721 5,826 3,290 385 61 18 1,140 54% 31% 4% 1% * 11% 85% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,484 2,868 1,765 214 52 16 568 52% 32% 4% 1% * 10% 84% 1%
North East SHA 5ND COUNTY DURHAM PCT 20,171 10,308 6,909 881 155 45 1,872 51% 34% 4% 1% * 9% 85% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 4,976 2,777 1,549 163 11 10 465 56% 31% 3% * * 9% 87% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,269 6,318 3,910 508 58 17 1,458 51% 32% 4% * * 12% 83% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,826 2,795 1,908 279 54 23 767 48% 33% 5% 1% * 13% 81% 1%
North West SHA 5F5 SALFORD PCT 8,592 4,400 2,479 327 48 12 1,327 51% 29% 4% 1% * 15% 80% 1%
North West SHA 5F7 STOCKPORT PCT 10,890 5,532 3,344 545 59 27 1,382 51% 31% 5% 1% * 13% 82% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,591 5,691 3,448 437 80 25 1,910 49% 30% 4% 1% * 16% 79% 1%
North West SHA 5HP BLACKPOOL PCT 5,602 2,869 1,783 274 42 13 620 51% 32% 5% 1% * 11% 83% 1%
North West SHA 5HQ BOLTON PCT 10,435 5,067 3,261 524 126 29 1,428 49% 31% 5% 1% * 14% 80% 1%
North West SHA 5J2 WARRINGTON PCT 7,555 3,799 2,348 324 48 9 1,026 50% 31% 4% 1% * 14% 81% 1%
North West SHA 5J4 KNOWSLEY PCT 5,544 2,840 1,459 205 39 6 996 51% 26% 4% 1% * 18% 78% 1%
North West SHA 5J5 OLDHAM PCT 8,245 3,831 2,616 407 56 30 1,305 46% 32% 5% 1% * 16% 78% 1%
North West SHA 5JX BURY PCT 6,976 3,394 2,160 293 39 15 1,075 49% 31% 4% 1% * 15% 80% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,750 4,330 2,858 375 54 17 1,117 49% 33% 4% 1% * 13% 82% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,664 10,746 6,004 671 92 35 2,115 55% 31% 3% * * 11% 85% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,912 6,706 4,078 537 99 41 1,450 52% 32% 4% 1% * 11% 84% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,217 8,642 5,355 678 100 27 2,416 50% 31% 4% 1% * 14% 81% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,170 7,326 4,437 558 111 29 1,709 52% 31% 4% 1% * 12% 83% 1%
North West SHA 5NJ SEFTON PCT 10,305 5,114 2,728 398 38 29 1,998 50% 26% 4% * * 19% 76% 1%
North West SHA 5NK WIRRAL PCT 12,163 6,435 3,213 430 71 23 1,990 53% 26% 4% 1% * 16% 79% 1%
North West SHA 5NL LIVERPOOL PCT 17,217 7,989 4,840 725 117 41 3,505 46% 28% 4% 1% * 20% 75% 1%
166
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse giving you enough time
who rate the nurse as good at giving
Rating of practice nurse giving you
95% confidence interval around %
enough time - total responses
% Neither good nor poor
Neither good nor poor
enough time (+/-)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,984,069 930,078 653,103 95,837 16,956 6,006 282,090 47% 33% 5% 1% * 14% 80% 0%
North West SHA 5NM HALTON & ST HELENS PCT 11,635 5,736 3,290 458 76 27 2,047 49% 28% 4% 1% * 18% 78% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,649 4,971 3,008 359 42 16 1,253 52% 31% 4% * * 13% 83% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,264 8,304 5,359 719 112 40 2,730 48% 31% 4% 1% * 16% 79% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,884 3,946 2,366 401 59 21 1,091 50% 30% 5% 1% * 14% 80% 1%
North West SHA 5NR TRAFFORD PCT 7,905 3,860 2,351 293 70 13 1,317 49% 30% 4% 1% * 17% 79% 1%
North West SHA 5NT MANCHESTER PCT 18,370 7,915 5,720 980 186 85 3,484 43% 31% 5% 1% * 19% 74% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,250 2,991 2,193 261 48 26 732 48% 35% 4% 1% * 12% 83% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,330 4,657 3,138 439 64 21 1,012 50% 34% 5% 1% * 11% 84% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,534 3,740 2,489 317 51 24 914 50% 33% 4% 1% * 12% 83% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,908 4,397 2,743 386 48 17 1,317 49% 31% 4% 1% * 15% 80% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,649 14,190 9,655 1,393 278 75 4,058 48% 33% 5% 1% * 14% 80% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,004 7,358 4,680 744 124 40 2,056 49% 31% 5% 1% * 14% 80% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,930 6,180 4,400 546 84 33 1,688 48% 34% 4% 1% * 13% 82% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,645 9,470 6,689 989 185 68 3,243 46% 32% 5% 1% * 16% 78% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,329 5,831 3,803 512 79 40 1,064 51% 34% 5% 1% * 9% 85% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,109 15,666 9,376 1,053 149 55 3,809 52% 31% 3% * * 13% 83% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,919 6,011 3,795 491 90 23 1,509 50% 32% 4% 1% * 13% 82% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,444 5,042 3,423 475 73 26 1,404 48% 33% 5% 1% * 13% 81% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,630 8,361 6,615 1,012 182 75 2,384 45% 36% 5% 1% * 13% 80% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,320 3,573 1,907 205 50 31 554 57% 30% 3% 1% * 9% 87% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,109 5,524 4,064 601 122 31 1,768 46% 34% 5% 1% * 15% 79% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,119 1,973 1,403 171 18 27 527 48% 34% 4% * 1% 13% 82% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,597 13,018 8,632 1,130 165 37 3,616 49% 32% 4% 1% * 14% 81% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,478 4,823 3,653 519 89 26 1,368 46% 35% 5% 1% * 13% 81% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,956 12,512 8,349 1,064 167 37 2,826 50% 33% 4% 1% * 11% 84% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,791 13,834 9,305 1,202 254 83 3,114 50% 33% 4% 1% * 11% 83% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,268 11,636 8,864 1,201 191 64 3,312 46% 35% 5% 1% * 13% 81% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 12,501 4,831 4,694 812 195 92 1,877 39% 38% 6% 2% 1% 15% 76% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,339 11,870 8,875 1,306 262 72 2,953 47% 35% 5% 1% * 12% 82% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,827 3,508 2,188 273 38 20 801 51% 32% 4% 1% * 12% 83% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,969 6,692 4,510 694 120 24 1,928 48% 32% 5% 1% * 14% 80% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,214 5,841 3,652 419 79 9 1,214 52% 33% 4% 1% * 11% 85% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,652 4,592 3,351 504 86 36 1,083 48% 35% 5% 1% * 11% 82% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,670 5,969 4,284 653 107 67 1,590 47% 34% 5% 1% 1% 13% 81% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,109 2,772 2,143 311 58 14 811 45% 35% 5% 1% * 13% 80% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,134 4,159 3,073 486 85 30 1,302 46% 34% 5% 1% * 14% 79% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,220 3,728 3,934 901 206 111 1,340 36% 38% 9% 2% 1% 13% 75% 1%
West Midlands SHA 5PE DUDLEY PCT 11,550 5,387 3,836 488 88 20 1,731 47% 33% 4% 1% * 15% 80% 1%
West Midlands SHA 5PF SANDWELL PCT 11,851 4,882 4,178 706 106 47 1,932 41% 35% 6% 1% * 16% 76% 1%
167
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse giving you enough time
who rate the nurse as good at giving
Rating of practice nurse giving you
95% confidence interval around %
enough time - total responses
% Neither good nor poor
Neither good nor poor
enough time (+/-)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,984,069 930,078 653,103 95,837 16,956 6,006 282,090 47% 33% 5% 1% * 14% 80% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,779 6,566 5,193 777 169 67 2,006 44% 35% 5% 1% * 14% 80% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,074 4,022 2,652 362 71 23 944 50% 33% 4% 1% * 12% 83% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,090 4,981 3,170 480 95 42 1,323 49% 31% 5% 1% * 13% 81% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,243 11,733 7,594 994 131 53 2,737 50% 33% 4% 1% * 12% 83% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,591 10,825 6,970 915 153 39 2,688 50% 32% 4% 1% * 12% 82% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,471 9,754 6,965 987 173 77 2,514 48% 34% 5% 1% * 12% 82% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,136 3,496 3,058 470 66 19 1,027 43% 38% 6% 1% * 13% 81% 1%
East of England SHA 5GC LUTON PCT 7,105 3,008 2,575 400 95 28 999 42% 36% 6% 1% * 14% 79% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,321 6,407 4,129 553 73 23 2,135 48% 31% 4% 1% * 16% 79% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,685 7,509 5,420 670 119 29 1,936 48% 35% 4% 1% * 12% 82% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,087 9,277 7,350 926 184 43 3,307 44% 35% 4% 1% * 16% 79% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 20,959 9,445 6,986 1,005 136 49 3,338 45% 33% 5% 1% * 16% 78% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,119 2,779 2,150 289 67 44 791 45% 35% 5% 1% 1% 13% 81% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,819 11,339 7,592 890 127 42 2,829 50% 33% 4% 1% * 12% 83% 0%
East of England SHA 5PQ NORFOLK PCT 28,338 14,298 9,486 1,227 236 84 3,007 50% 33% 4% 1% * 11% 84% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,631 4,584 2,764 320 45 16 901 53% 32% 4% 1% * 10% 85% 1%
East of England SHA 5PT SUFFOLK PCT 22,859 11,721 7,452 884 129 39 2,635 51% 33% 4% 1% * 12% 84% 0%
East of England SHA 5PV WEST ESSEX PCT 10,349 4,878 3,371 491 91 29 1,489 47% 33% 5% 1% * 14% 80% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,055 5,978 3,960 578 92 22 1,425 50% 33% 5% 1% * 12% 82% 1%
East of England SHA 5PX MID ESSEX PCT 13,932 6,718 4,645 594 100 39 1,835 48% 33% 4% 1% * 13% 82% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 14,948 6,704 4,881 639 116 47 2,561 45% 33% 4% 1% * 17% 78% 1%
London SHA 5A4 HAVERING PCT 9,121 3,968 2,975 435 74 29 1,640 44% 33% 5% 1% * 18% 76% 1%
London SHA 5A5 KINGSTON PCT 6,857 2,992 2,361 422 53 19 1,010 44% 34% 6% 1% * 15% 78% 1%
London SHA 5A7 BROMLEY PCT 11,714 5,316 3,799 510 85 25 1,978 45% 32% 4% 1% * 17% 78% 1%
London SHA 5A8 GREENWICH PCT 9,034 3,486 3,206 671 142 59 1,470 39% 35% 7% 2% 1% 16% 74% 1%
London SHA 5A9 BARNET PCT 12,195 4,563 4,213 860 168 69 2,322 37% 35% 7% 1% 1% 19% 72% 1%
London SHA 5AT HILLINGDON PCT 9,342 3,737 3,244 533 113 49 1,667 40% 35% 6% 1% 1% 18% 75% 1%
London SHA 5C1 ENFIELD PCT 8,717 3,146 3,086 585 113 47 1,740 36% 35% 7% 1% 1% 20% 71% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,874 2,096 2,011 392 91 49 1,235 36% 34% 7% 2% 1% 21% 70% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,021 3,444 3,126 635 155 68 1,593 38% 35% 7% 2% 1% 18% 73% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,398 2,740 2,982 723 156 84 1,713 33% 36% 9% 2% 1% 20% 68% 1%
London SHA 5C5 NEWHAM PCT 10,758 3,340 4,190 992 272 130 1,834 31% 39% 9% 3% 1% 17% 70% 1%
London SHA 5C9 HARINGEY PCT 9,246 3,129 3,263 768 199 102 1,786 34% 35% 8% 2% 1% 19% 69% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,341 2,144 2,083 516 124 34 1,440 34% 33% 8% 2% 1% 23% 67% 1%
London SHA 5HX EALING PCT 12,473 4,141 4,742 1,043 234 122 2,191 33% 38% 8% 2% 1% 18% 71% 1%
London SHA 5HY HOUNSLOW PCT 8,365 3,010 3,033 642 112 43 1,526 36% 36% 8% 1% 1% 18% 72% 1%
London SHA 5K5 BRENT PCT 12,169 4,050 4,691 1,121 242 118 1,948 33% 39% 9% 2% 1% 16% 72% 1%
London SHA 5K6 HARROW PCT 8,231 2,842 3,153 713 139 61 1,323 35% 38% 9% 2% 1% 16% 73% 1%
London SHA 5K7 CAMDEN PCT 8,465 2,842 2,676 583 136 49 2,178 34% 32% 7% 2% 1% 26% 65% 1%
London SHA 5K8 ISLINGTON PCT 7,324 2,663 2,501 491 105 32 1,531 36% 34% 7% 1% * 21% 71% 1%
London SHA 5K9 CROYDON PCT 13,156 5,528 4,618 706 132 47 2,125 42% 35% 5% 1% * 16% 77% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,656 2,542 2,145 424 121 48 1,375 38% 32% 6% 2% 1% 21% 70% 1%
168
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse giving you enough time
who rate the nurse as good at giving
Rating of practice nurse giving you
95% confidence interval around %
enough time - total responses
% Neither good nor poor
Neither good nor poor
enough time (+/-)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,984,069 930,078 653,103 95,837 16,956 6,006 282,090 47% 33% 5% 1% * 14% 80% 0%
London SHA 5LC WESTMINSTER PCT 8,936 3,423 3,038 634 170 59 1,612 38% 34% 7% 2% 1% 18% 72% 1%
London SHA 5LD LAMBETH PCT 13,138 4,752 4,637 987 180 47 2,536 36% 35% 8% 1% * 19% 71% 1%
London SHA 5LE SOUTHWARK PCT 10,872 4,031 3,816 750 176 78 2,019 37% 35% 7% 2% 1% 19% 72% 1%
London SHA 5LF LEWISHAM PCT 10,257 3,909 3,467 633 130 47 2,070 38% 34% 6% 1% * 20% 72% 1%
London SHA 5LG WANDSWORTH PCT 12,471 4,579 4,425 791 211 62 2,403 37% 35% 6% 2% * 19% 72% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,180 3,170 2,412 419 63 11 1,104 44% 34% 6% 1% * 15% 78% 1%
London SHA 5M7 SUTTON & MERTON PCT 13,807 5,765 4,521 774 124 60 2,562 42% 33% 6% 1% * 19% 75% 1%
London SHA 5NA REDBRIDGE PCT 8,993 3,322 3,162 685 126 73 1,625 37% 35% 8% 1% 1% 18% 72% 1%
London SHA 5NC WALTHAM FOREST PCT 9,287 3,407 3,219 711 140 75 1,733 37% 35% 8% 2% 1% 19% 71% 1%
London SHA TAK BEXLEY CARE TRUST 8,153 3,741 2,756 424 91 42 1,099 46% 34% 5% 1% 1% 13% 80% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,738 4,068 3,325 498 67 25 1,754 42% 34% 5% 1% * 18% 76% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,188 5,157 3,692 537 121 39 1,642 46% 33% 5% 1% * 15% 79% 1%
South East Coast SHA 5P5 SURREY PCT 42,150 18,993 13,981 1,933 341 65 6,836 45% 33% 5% 1% * 16% 78% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,481 13,960 10,194 1,477 209 71 4,569 46% 33% 5% 1% * 15% 79% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,952 6,715 4,009 496 61 25 1,647 52% 31% 4% * * 13% 83% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,804 3,546 2,097 308 59 17 776 52% 31% 5% 1% * 11% 83% 1%
South East Coast SHA 5P9 WEST KENT PCT 25,405 11,909 8,371 1,171 187 45 3,722 47% 33% 5% 1% * 15% 80% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 27,865 13,312 8,857 1,141 167 76 4,313 48% 32% 4% 1% * 15% 80% 0%
South Central SHA 5CQ MILTON KEYNES PCT 8,990 3,756 3,400 466 81 29 1,259 42% 38% 5% 1% * 14% 80% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,704 3,724 2,497 438 85 18 942 48% 32% 6% 1% * 12% 81% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,600 4,533 3,228 389 80 37 1,334 47% 34% 4% 1% * 14% 81% 1%
South Central SHA 5QC HAMPSHIRE PCT 48,324 23,103 15,684 2,203 311 96 6,928 48% 32% 5% 1% * 14% 80% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,128 8,935 6,455 850 136 39 2,712 47% 34% 4% 1% * 14% 80% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,634 11,776 7,792 1,022 143 40 3,862 48% 32% 4% 1% * 16% 79% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 18,023 7,804 6,319 968 153 36 2,743 43% 35% 5% 1% * 15% 78% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 14,940 6,256 5,332 904 188 59 2,201 42% 36% 6% 1% * 15% 78% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,373 2,955 1,585 166 30 3 633 55% 30% 3% 1% * 12% 85% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,252 4,357 3,140 408 76 22 1,250 47% 34% 4% 1% * 14% 81% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,257 5,378 3,108 434 73 11 1,254 52% 30% 4% 1% * 12% 83% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,248 3,669 2,306 313 50 17 893 51% 32% 4% 1% * 12% 82% 1%
South West SHA 5K3 SWINDON PCT 7,715 3,551 2,638 387 67 11 1,062 46% 34% 5% 1% * 14% 80% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,738 3,836 2,421 312 27 14 1,128 50% 31% 4% * * 15% 81% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,706 11,502 7,463 917 136 29 2,658 51% 33% 4% 1% * 12% 84% 0%
South West SHA 5QJ BRISTOL PCT 16,692 7,387 5,611 848 136 44 2,666 44% 34% 5% 1% * 16% 78% 1%
South West SHA 5QK WILTSHIRE PCT 17,012 8,457 5,658 805 151 29 1,911 50% 33% 5% 1% * 11% 83% 1%
South West SHA 5QL SOMERSET PCT 19,844 10,318 6,056 726 85 35 2,624 52% 31% 4% * * 13% 83% 1%
South West SHA 5QM DORSET PCT 15,185 8,430 4,373 486 70 22 1,804 56% 29% 3% * * 12% 84% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,546 6,461 4,100 626 93 37 2,229 48% 30% 5% 1% * 16% 78% 1%
169
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse giving you enough time
who rate the nurse as good at giving
Rating of practice nurse giving you
95% confidence interval around %
enough time - total responses
% Neither good nor poor
Neither good nor poor
enough time (+/-)
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,984,069 930,078 653,103 95,837 16,956 6,006 282,090 47% 33% 5% 1% * 14% 80% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,655 11,295 6,187 790 128 31 2,225 55% 30% 4% 1% * 11% 85% 0%
South West SHA 5QQ DEVON PCT 28,847 15,704 8,732 1,001 149 50 3,211 54% 30% 3% 1% * 11% 85% 0%
South West SHA TAL TORBAY CARE TRUST 5,508 2,941 1,696 197 35 15 625 53% 31% 4% 1% * 11% 84% 1%
170
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse asking about your symptoms
95% confidence interval around %
Rating of practice nurse asking
who rate the nurse as good at
asking about symptoms (+/-)
about your symptoms - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,948,350 736,072 602,625 133,074 22,912 6,982 446,685 38% 31% 7% 1% * 23% 69% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 98,017 42,122 31,057 5,879 993 256 17,709 43% 32% 6% 1% * 18% 75% 0%
North West SHA N/A N/A 261,491 107,553 75,926 15,854 2,713 779 58,667 41% 29% 6% 1% * 22% 70% 0%
Yorkshire and the Humber N/A N/A 195,402 77,691 60,251 12,945 2,295 613 41,608 40% 31% 7% 1% * 21% 71% 0%
East Midlands SHA N/A N/A 166,412 63,956 53,621 11,170 1,930 539 35,196 38% 32% 7% 1% * 21% 71% 0%
West Midlands SHA N/A N/A 205,548 78,580 66,301 14,277 2,521 830 43,038 38% 32% 7% 1% * 21% 70% 0%
East of England SHA N/A N/A 214,648 83,124 67,827 13,555 2,075 585 47,482 39% 32% 6% 1% * 22% 70% 0%
London SHA N/A N/A 289,824 88,050 94,162 25,175 5,548 2,007 74,882 30% 32% 9% 2% 1% 26% 63% 0%
South East Coast SHA N/A N/A 163,824 59,251 48,420 11,162 1,522 480 42,990 36% 30% 7% 1% * 26% 66% 0%
South Central SHA N/A N/A 154,508 56,121 46,840 10,441 1,593 424 39,088 36% 30% 7% 1% * 25% 67% 0%
South West SHA N/A N/A 198,676 79,624 58,219 12,616 1,721 469 46,026 40% 29% 6% 1% * 23% 69% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,019 4,017 3,077 664 95 23 2,144 40% 31% 7% 1% * 21% 71% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 7,965 3,096 2,483 548 84 21 1,733 39% 31% 7% 1% * 22% 70% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,185 1,404 1,061 171 45 10 494 44% 33% 5% 1% * 15% 77% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,865 2,994 2,154 337 47 21 1,312 44% 31% 5% 1% * 19% 75% 1%
North East SHA 5J9 DARLINGTON PCT 3,882 1,681 1,227 221 53 14 686 43% 32% 6% 1% * 18% 75% 1%
North East SHA 5KF GATESHEAD PCT 7,617 3,091 2,530 528 70 15 1,384 41% 33% 7% 1% * 18% 74% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,772 2,675 1,839 283 45 21 909 46% 32% 5% 1% * 16% 78% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,478 4,814 3,158 565 125 23 1,794 46% 30% 5% 1% * 17% 76% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,377 2,426 1,698 308 80 24 842 45% 32% 6% 1% * 16% 77% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,838 8,517 6,587 1,269 205 53 3,207 43% 33% 6% 1% * 16% 76% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 4,928 2,365 1,513 264 32 8 746 48% 31% 5% 1% * 15% 79% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,091 5,041 3,732 721 112 23 2,461 42% 31% 6% 1% * 20% 73% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,745 2,357 1,814 406 71 27 1,070 41% 32% 7% 1% * 19% 73% 1%
North West SHA 5F5 SALFORD PCT 8,438 3,561 2,369 520 83 21 1,884 42% 28% 6% 1% * 22% 70% 1%
North West SHA 5F7 STOCKPORT PCT 10,727 4,261 3,100 762 116 36 2,452 40% 29% 7% 1% * 23% 69% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,394 4,703 3,250 602 120 34 2,686 41% 29% 5% 1% * 24% 70% 1%
North West SHA 5HP BLACKPOOL PCT 5,509 2,408 1,720 370 80 26 903 44% 31% 7% 1% * 16% 75% 1%
North West SHA 5HQ BOLTON PCT 10,263 4,159 3,054 763 145 34 2,108 41% 30% 7% 1% * 21% 70% 1%
North West SHA 5J2 WARRINGTON PCT 7,431 3,005 2,211 495 51 16 1,654 40% 30% 7% 1% * 22% 70% 1%
North West SHA 5J4 KNOWSLEY PCT 5,405 2,457 1,461 259 58 12 1,159 45% 27% 5% 1% * 21% 72% 1%
North West SHA 5J5 OLDHAM PCT 8,082 3,135 2,463 527 102 39 1,816 39% 30% 7% 1% * 22% 69% 1%
North West SHA 5JX BURY PCT 6,845 2,661 1,913 461 59 26 1,725 39% 28% 7% 1% * 25% 67% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,609 3,486 2,723 535 83 19 1,763 40% 32% 6% 1% * 20% 72% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,351 8,701 5,799 1,050 158 41 3,602 45% 30% 5% 1% * 19% 75% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,719 5,518 3,800 761 143 25 2,471 43% 30% 6% 1% * 19% 73% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 16,956 7,012 4,968 1,006 155 41 3,773 41% 29% 6% 1% * 22% 71% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 13,973 5,968 4,291 862 156 37 2,659 43% 31% 6% 1% * 19% 73% 1%
North West SHA 5NJ SEFTON PCT 10,068 4,179 2,541 576 78 16 2,678 42% 25% 6% 1% * 27% 67% 1%
North West SHA 5NK WIRRAL PCT 11,914 5,141 3,039 658 106 17 2,953 43% 26% 6% 1% * 25% 69% 1%
North West SHA 5NL LIVERPOOL PCT 16,707 6,639 4,617 944 173 55 4,277 40% 28% 6% 1% * 26% 67% 1%
171
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse asking about your symptoms
95% confidence interval around %
Rating of practice nurse asking
who rate the nurse as good at
asking about symptoms (+/-)
about your symptoms - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,948,350 736,072 602,625 133,074 22,912 6,982 446,685 38% 31% 7% 1% * 23% 69% 0%
North West SHA 5NM HALTON & ST HELENS PCT 11,390 4,839 3,216 559 98 34 2,644 42% 28% 5% 1% * 23% 71% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,492 3,933 2,747 516 99 20 2,177 41% 29% 5% 1% * 23% 70% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,073 6,594 5,091 1,003 150 45 4,191 39% 30% 6% 1% * 25% 68% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,714 3,218 2,238 566 84 41 1,566 42% 29% 7% 1% 1% 20% 71% 1%
North West SHA 5NR TRAFFORD PCT 7,769 3,148 2,154 446 79 19 1,922 41% 28% 6% 1% * 25% 68% 1%
North West SHA 5NT MANCHESTER PCT 17,917 6,469 5,344 1,208 265 97 4,533 36% 30% 7% 1% 1% 25% 66% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,115 2,370 2,006 420 53 24 1,241 39% 33% 7% 1% * 20% 72% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,144 3,772 2,923 623 111 22 1,694 41% 32% 7% 1% * 19% 73% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,391 2,997 2,333 417 96 21 1,528 41% 32% 6% 1% * 21% 72% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,710 3,467 2,649 551 80 21 1,943 40% 30% 6% 1% * 22% 70% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,124 11,033 8,732 2,029 408 98 6,824 38% 30% 7% 1% * 23% 68% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 14,730 5,931 4,458 959 164 46 3,172 40% 30% 7% 1% * 22% 71% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,703 5,027 4,180 781 144 36 2,534 40% 33% 6% 1% * 20% 72% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,311 7,581 6,130 1,438 265 67 4,829 37% 30% 7% 1% * 24% 68% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,097 4,797 3,602 760 114 39 1,785 43% 32% 7% 1% * 16% 76% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 29,688 12,273 8,580 1,677 249 47 6,862 41% 29% 6% 1% * 23% 70% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,747 4,740 3,506 758 148 31 2,564 40% 30% 6% 1% * 22% 70% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,212 3,998 3,228 734 139 37 2,076 39% 32% 7% 1% * 20% 71% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,229 6,663 6,051 1,497 269 89 3,660 37% 33% 8% 1% * 20% 70% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,202 3,041 1,873 303 55 34 896 49% 30% 5% 1% 1% 14% 79% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 11,888 4,548 3,660 858 136 39 2,647 38% 31% 7% 1% * 22% 69% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,059 1,641 1,275 227 37 20 859 40% 31% 6% 1% * 21% 72% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,218 10,426 8,078 1,631 232 60 5,791 40% 31% 6% 1% * 22% 71% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,289 3,967 3,457 665 138 34 2,027 39% 34% 6% 1% * 20% 72% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,574 9,841 7,607 1,638 224 73 5,191 40% 31% 7% 1% * 21% 71% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,292 11,107 8,736 1,704 314 69 5,362 41% 32% 6% 1% * 20% 73% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 24,843 8,906 8,015 1,723 240 76 5,883 36% 32% 7% 1% * 24% 68% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,238 3,748 4,384 1,074 231 85 2,715 31% 36% 9% 2% 1% 22% 66% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,012 9,772 8,410 1,649 378 83 4,720 39% 34% 7% 2% * 19% 73% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,735 2,641 2,046 423 76 19 1,531 39% 30% 6% 1% * 23% 70% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,643 5,202 4,234 971 177 33 3,025 38% 31% 7% 1% * 22% 69% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,028 4,695 3,402 642 110 15 2,163 43% 31% 6% 1% * 20% 73% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,459 3,685 3,265 680 110 47 1,673 39% 35% 7% 1% * 18% 73% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,437 4,900 4,074 825 136 74 2,428 39% 33% 7% 1% 1% 20% 72% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,020 2,257 1,999 409 70 16 1,269 37% 33% 7% 1% * 21% 71% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 8,930 3,341 2,962 659 92 41 1,834 37% 33% 7% 1% * 21% 71% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 9,860 3,008 3,758 1,032 249 116 1,697 31% 38% 10% 3% 1% 17% 69% 1%
West Midlands SHA 5PE DUDLEY PCT 11,345 4,397 3,651 611 129 28 2,528 39% 32% 5% 1% * 22% 71% 1%
West Midlands SHA 5PF SANDWELL PCT 11,593 3,946 4,032 923 154 49 2,490 34% 35% 8% 1% * 21% 69% 1%
172
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse asking about your symptoms
95% confidence interval around %
Rating of practice nurse asking
who rate the nurse as good at
asking about symptoms (+/-)
about your symptoms - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,948,350 736,072 602,625 133,074 22,912 6,982 446,685 38% 31% 7% 1% * 23% 69% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,417 5,107 4,836 1,093 217 91 3,074 35% 34% 8% 2% 1% 21% 69% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,959 3,329 2,471 500 113 28 1,519 42% 31% 6% 1% * 19% 73% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 9,902 4,105 3,148 571 123 40 1,915 41% 32% 6% 1% * 19% 73% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 22,853 9,160 6,976 1,576 211 75 4,855 40% 31% 7% 1% * 21% 71% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,252 8,347 6,432 1,339 212 57 4,865 39% 30% 6% 1% * 23% 70% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,145 7,742 6,367 1,388 233 74 4,341 38% 32% 7% 1% * 22% 70% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 7,969 2,718 2,649 635 111 26 1,830 34% 33% 8% 1% * 23% 67% 1%
East of England SHA 5GC LUTON PCT 6,950 2,433 2,505 520 100 33 1,359 35% 36% 7% 1% * 20% 71% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,052 5,126 3,957 738 104 32 3,096 39% 30% 6% 1% * 24% 70% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,484 6,078 4,940 1,042 173 43 3,207 39% 32% 7% 1% * 21% 71% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 20,735 7,286 6,567 1,335 225 64 5,258 35% 32% 6% 1% * 25% 67% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 20,589 7,132 6,249 1,461 212 37 5,497 35% 30% 7% 1% * 27% 65% 1%
East of England SHA 5PN PETERBOROUGH PCT 5,997 2,258 2,116 397 83 39 1,104 38% 35% 7% 1% 1% 18% 73% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,551 8,878 6,994 1,387 181 43 5,067 39% 31% 6% 1% * 22% 70% 1%
East of England SHA 5PQ NORFOLK PCT 27,908 11,550 8,987 1,686 277 102 5,306 41% 32% 6% 1% * 19% 74% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,481 3,723 2,653 505 66 17 1,518 44% 31% 6% 1% * 18% 75% 1%
East of England SHA 5PT SUFFOLK PCT 22,517 9,267 6,878 1,349 165 37 4,821 41% 31% 6% 1% * 21% 72% 1%
East of England SHA 5PV WEST ESSEX PCT 10,182 3,893 3,171 691 83 28 2,316 38% 31% 7% 1% * 23% 69% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 11,825 4,790 3,818 754 129 33 2,301 41% 32% 6% 1% * 19% 73% 1%
East of England SHA 5PX MID ESSEX PCT 13,741 5,385 4,422 832 136 39 2,927 39% 32% 6% 1% * 21% 71% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 14,635 5,326 4,569 857 140 38 3,704 36% 31% 6% 1% * 25% 68% 1%
London SHA 5A4 HAVERING PCT 8,941 3,158 2,766 605 96 34 2,281 35% 31% 7% 1% * 26% 66% 1%
London SHA 5A5 KINGSTON PCT 6,750 2,270 2,181 504 81 27 1,687 34% 32% 7% 1% * 25% 66% 1%
London SHA 5A7 BROMLEY PCT 11,505 4,138 3,417 752 115 31 3,051 36% 30% 7% 1% * 27% 66% 1%
London SHA 5A8 GREENWICH PCT 8,849 2,870 3,020 770 178 71 1,941 32% 34% 9% 2% 1% 22% 67% 1%
London SHA 5A9 BARNET PCT 11,944 3,606 3,763 1,038 206 69 3,263 30% 32% 9% 2% 1% 27% 62% 1%
London SHA 5AT HILLINGDON PCT 9,145 2,933 3,004 708 136 49 2,315 32% 33% 8% 1% 1% 25% 65% 1%
London SHA 5C1 ENFIELD PCT 8,482 2,481 2,850 679 131 52 2,289 29% 34% 8% 2% 1% 27% 63% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,713 1,725 1,909 483 116 47 1,432 30% 33% 8% 2% 1% 25% 64% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 8,798 2,698 2,881 811 195 71 2,143 31% 33% 9% 2% 1% 24% 63% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,168 2,188 2,683 808 210 92 2,186 27% 33% 10% 3% 1% 27% 60% 1%
London SHA 5C5 NEWHAM PCT 10,460 2,692 3,969 1,125 317 120 2,236 26% 38% 11% 3% 1% 21% 64% 1%
London SHA 5C9 HARINGEY PCT 9,040 2,479 3,047 883 223 114 2,294 27% 34% 10% 2% 1% 25% 61% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,182 1,645 1,807 613 145 47 1,926 27% 29% 10% 2% 1% 31% 56% 1%
London SHA 5HX EALING PCT 12,154 3,265 4,296 1,239 313 144 2,895 27% 35% 10% 3% 1% 24% 62% 1%
London SHA 5HY HOUNSLOW PCT 8,199 2,355 2,744 795 154 50 2,102 29% 33% 10% 2% 1% 26% 62% 1%
London SHA 5K5 BRENT PCT 11,788 3,188 4,323 1,313 306 118 2,539 27% 37% 11% 3% 1% 22% 64% 1%
London SHA 5K6 HARROW PCT 8,073 2,168 2,838 862 175 76 1,955 27% 35% 11% 2% 1% 24% 62% 1%
London SHA 5K7 CAMDEN PCT 8,293 2,201 2,326 731 194 50 2,790 27% 28% 9% 2% 1% 34% 55% 1%
London SHA 5K8 ISLINGTON PCT 7,143 2,129 2,233 580 133 38 2,030 30% 31% 8% 2% 1% 28% 61% 1%
London SHA 5K9 CROYDON PCT 12,886 4,373 4,148 950 182 40 3,193 34% 32% 7% 1% * 25% 66% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,466 2,055 1,916 563 129 43 1,761 32% 30% 9% 2% 1% 27% 61% 1%
173
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse asking about your symptoms
95% confidence interval around %
Rating of practice nurse asking
who rate the nurse as good at
asking about symptoms (+/-)
about your symptoms - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,948,350 736,072 602,625 133,074 22,912 6,982 446,685 38% 31% 7% 1% * 23% 69% 0%
London SHA 5LC WESTMINSTER PCT 8,721 2,704 2,822 778 208 79 2,131 31% 32% 9% 2% 1% 24% 63% 1%
London SHA 5LD LAMBETH PCT 12,799 3,654 4,133 1,139 259 53 3,561 29% 32% 9% 2% * 28% 61% 1%
London SHA 5LE SOUTHWARK PCT 10,582 3,153 3,428 913 242 90 2,756 30% 32% 9% 2% 1% 26% 62% 1%
London SHA 5LF LEWISHAM PCT 9,963 3,091 3,127 792 149 54 2,749 31% 31% 8% 1% 1% 28% 62% 1%
London SHA 5LG WANDSWORTH PCT 12,276 3,482 3,867 1,030 228 77 3,591 28% 32% 8% 2% 1% 29% 60% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,080 2,357 2,045 608 82 20 1,968 33% 29% 9% 1% * 28% 62% 1%
London SHA 5M7 SUTTON & MERTON PCT 13,565 4,587 4,145 937 154 60 3,682 34% 31% 7% 1% * 27% 64% 1%
London SHA 5NA REDBRIDGE PCT 8,825 2,648 2,873 817 180 77 2,230 30% 33% 9% 2% 1% 25% 63% 1%
London SHA 5NC WALTHAM FOREST PCT 9,051 2,721 3,007 807 184 81 2,251 30% 33% 9% 2% 1% 25% 63% 1%
London SHA TAK BEXLEY CARE TRUST 7,984 3,038 2,593 538 128 33 1,653 38% 32% 7% 2% * 21% 71% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,561 3,221 2,995 672 98 27 2,547 34% 31% 7% 1% * 27% 65% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,034 4,082 3,279 773 146 46 2,707 37% 30% 7% 1% * 25% 67% 1%
South East Coast SHA 5P5 SURREY PCT 41,446 13,968 12,107 2,928 377 89 11,977 34% 29% 7% 1% * 29% 63% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,041 10,674 9,182 2,007 275 97 7,806 36% 31% 7% 1% * 26% 66% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,729 5,121 3,499 830 94 36 3,149 40% 27% 7% 1% * 25% 68% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,665 2,690 1,896 516 69 18 1,475 40% 28% 8% 1% * 22% 69% 1%
South East Coast SHA 5P9 WEST KENT PCT 24,995 9,081 7,398 1,741 244 68 6,463 36% 30% 7% 1% * 26% 66% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 27,355 10,414 8,063 1,695 219 99 6,864 38% 29% 6% 1% * 25% 68% 1%
South Central SHA 5CQ MILTON KEYNES PCT 8,908 2,827 3,015 739 118 26 2,183 32% 34% 8% 1% * 25% 66% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,580 2,973 2,368 531 77 18 1,613 39% 31% 7% 1% * 21% 70% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,485 3,640 3,009 567 83 40 2,146 38% 32% 6% 1% * 23% 70% 1%
South Central SHA 5QC HAMPSHIRE PCT 47,679 17,959 14,054 2,929 470 127 12,141 38% 29% 6% 1% * 25% 67% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 18,853 6,790 5,744 1,300 177 45 4,797 36% 30% 7% 1% * 25% 66% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,257 8,805 6,701 1,625 228 41 6,857 36% 28% 7% 1% * 28% 64% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 17,759 5,784 5,490 1,336 174 55 4,920 33% 31% 8% 1% * 28% 63% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 14,714 4,906 4,887 1,173 231 67 3,451 33% 33% 8% 2% * 23% 67% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,273 2,437 1,573 241 36 5 981 46% 30% 5% 1% * 19% 76% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,146 3,378 2,842 651 83 20 2,172 37% 31% 7% 1% * 24% 68% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,080 4,277 2,862 681 80 23 2,158 42% 28% 7% 1% * 21% 71% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,144 2,858 2,112 457 65 17 1,636 40% 30% 6% 1% * 23% 70% 1%
South West SHA 5K3 SWINDON PCT 7,567 2,723 2,430 546 87 16 1,764 36% 32% 7% 1% * 23% 68% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,575 2,905 2,102 503 60 21 1,984 38% 28% 7% 1% * 26% 66% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,305 8,808 6,863 1,371 187 42 5,033 39% 31% 6% 1% * 23% 70% 1%
South West SHA 5QJ BRISTOL PCT 16,374 5,502 4,949 1,303 176 62 4,382 34% 30% 8% 1% * 27% 64% 1%
South West SHA 5QK WILTSHIRE PCT 16,801 6,682 5,289 1,069 163 35 3,562 40% 31% 6% 1% * 21% 71% 1%
South West SHA 5QL SOMERSET PCT 19,518 7,776 5,581 1,154 128 38 4,841 40% 29% 6% 1% * 25% 68% 1%
South West SHA 5QM DORSET PCT 14,910 6,476 4,123 807 120 22 3,361 43% 28% 5% 1% * 23% 71% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,274 4,996 3,751 836 119 45 3,527 38% 28% 6% 1% * 27% 66% 1%
174
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse asking about your symptoms
95% confidence interval around %
Rating of practice nurse asking
who rate the nurse as good at
asking about symptoms (+/-)
about your symptoms - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,948,350 736,072 602,625 133,074 22,912 6,982 446,685 38% 31% 7% 1% * 23% 69% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,205 8,756 5,746 1,260 171 33 4,240 43% 28% 6% 1% * 21% 72% 1%
South West SHA 5QQ DEVON PCT 28,370 12,178 7,949 1,685 236 81 6,241 43% 28% 6% 1% * 22% 71% 1%
South West SHA TAL TORBAY CARE TRUST 5,408 2,308 1,621 292 47 14 1,127 43% 30% 5% 1% * 21% 73% 1%
175
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse listening to you
Rating of practice nurse listening to
95% confidence interval around %
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
you - total responses
% Doesn't apply
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,956,803 830,182 637,351 120,500 26,222 9,083 333,465 42% 33% 6% 1% * 17% 75% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 98,465 46,488 32,178 5,386 1,186 303 12,923 47% 33% 5% 1% * 13% 80% 0%
North West SHA N/A N/A 262,565 119,351 79,168 14,345 3,022 939 45,740 45% 30% 5% 1% * 17% 76% 0%
Yorkshire and the Humber N/A N/A 196,264 87,386 63,456 11,523 2,426 809 30,665 45% 32% 6% 1% * 16% 77% 0%
East Midlands SHA N/A N/A 167,190 71,801 56,539 10,147 2,188 809 25,707 43% 34% 6% 1% * 15% 77% 0%
West Midlands SHA N/A N/A 206,483 88,526 69,153 12,906 2,878 1,039 31,981 43% 33% 6% 1% 1% 15% 76% 0%
East of England SHA N/A N/A 215,492 93,405 71,825 12,175 2,528 782 34,779 43% 33% 6% 1% * 16% 77% 0%
London SHA N/A N/A 291,095 99,754 99,237 23,473 6,175 2,576 59,881 34% 34% 8% 2% 1% 21% 68% 0%
South East Coast SHA N/A N/A 164,624 68,186 52,702 9,975 1,867 648 31,246 41% 32% 6% 1% * 19% 73% 0%
South Central SHA N/A N/A 155,017 64,501 50,445 9,581 1,805 572 28,113 42% 33% 6% 1% * 18% 74% 0%
South West SHA N/A N/A 199,608 90,783 62,648 10,990 2,147 609 32,431 45% 31% 6% 1% * 16% 77% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,066 4,566 3,282 578 121 27 1,491 45% 33% 6% 1% * 15% 78% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 7,996 3,493 2,567 527 114 30 1,266 44% 32% 7% 1% * 16% 76% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,206 1,505 1,111 151 45 17 378 47% 35% 5% 1% 1% 12% 82% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,881 3,282 2,165 297 83 20 1,035 48% 31% 4% 1% * 15% 79% 1%
North East SHA 5J9 DARLINGTON PCT 3,892 1,826 1,268 228 50 9 512 47% 33% 6% 1% * 13% 79% 1%
North East SHA 5KF GATESHEAD PCT 7,655 3,377 2,687 471 93 21 1,006 44% 35% 6% 1% * 13% 79% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,808 2,906 1,807 308 60 21 706 50% 31% 5% 1% * 12% 81% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,539 5,258 3,274 525 114 27 1,342 50% 31% 5% 1% * 13% 81% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,410 2,643 1,751 254 96 30 637 49% 32% 5% 2% 1% 12% 81% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,930 9,374 6,842 1,178 241 64 2,231 47% 34% 6% 1% * 11% 81% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 4,940 2,584 1,527 235 38 11 545 52% 31% 5% 1% * 11% 83% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,140 5,675 3,898 635 131 26 1,775 47% 32% 5% 1% * 15% 79% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,770 2,608 1,887 343 63 31 838 45% 33% 6% 1% 1% 15% 78% 1%
North West SHA 5F5 SALFORD PCT 8,473 3,980 2,470 453 77 19 1,474 47% 29% 5% 1% * 17% 76% 1%
North West SHA 5F7 STOCKPORT PCT 10,784 4,871 3,320 695 132 46 1,719 45% 31% 6% 1% * 16% 76% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,438 5,192 3,370 556 127 42 2,151 45% 29% 5% 1% * 19% 75% 1%
North West SHA 5HP BLACKPOOL PCT 5,516 2,613 1,754 352 80 23 694 47% 32% 6% 1% * 13% 79% 1%
North West SHA 5HQ BOLTON PCT 10,295 4,537 3,239 661 156 35 1,667 44% 31% 6% 2% * 16% 76% 1%
North West SHA 5J2 WARRINGTON PCT 7,470 3,387 2,339 429 64 19 1,233 45% 31% 6% 1% * 17% 77% 1%
North West SHA 5J4 KNOWSLEY PCT 5,445 2,609 1,474 250 66 14 1,032 48% 27% 5% 1% * 19% 75% 1%
North West SHA 5J5 OLDHAM PCT 8,134 3,497 2,549 471 122 41 1,453 43% 31% 6% 1% 1% 18% 74% 1%
North West SHA 5JX BURY PCT 6,862 3,037 2,011 403 76 24 1,311 44% 29% 6% 1% * 19% 74% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,625 3,851 2,865 482 88 28 1,311 45% 33% 6% 1% * 15% 78% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,448 9,701 6,031 922 192 54 2,548 50% 31% 5% 1% * 13% 81% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,766 6,100 3,940 670 188 52 1,817 48% 31% 5% 1% * 14% 79% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 16,985 7,868 5,140 934 159 49 2,835 46% 30% 6% 1% * 17% 77% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,036 6,621 4,447 735 184 50 1,998 47% 32% 5% 1% * 14% 79% 1%
North West SHA 5NJ SEFTON PCT 10,109 4,595 2,690 535 81 21 2,188 45% 27% 5% 1% * 22% 72% 1%
North West SHA 5NK WIRRAL PCT 11,976 5,748 3,144 592 115 25 2,352 48% 26% 5% 1% * 20% 74% 1%
North West SHA 5NL LIVERPOOL PCT 16,797 7,228 4,761 876 195 62 3,675 43% 28% 5% 1% * 22% 71% 1%
176
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse listening to you
Rating of practice nurse listening to
95% confidence interval around %
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
you - total responses
% Doesn't apply
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,956,803 830,182 637,351 120,500 26,222 9,083 333,465 42% 33% 6% 1% * 17% 75% 0%
North West SHA 5NM HALTON & ST HELENS PCT 11,438 5,228 3,332 534 101 40 2,203 46% 29% 5% 1% * 19% 75% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,515 4,370 2,958 491 118 25 1,555 46% 31% 5% 1% * 16% 77% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,108 7,425 5,244 947 169 59 3,265 43% 31% 6% 1% * 19% 74% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,747 3,545 2,391 472 91 43 1,205 46% 31% 6% 1% 1% 16% 77% 1%
North West SHA 5NR TRAFFORD PCT 7,803 3,515 2,287 393 101 20 1,488 45% 29% 5% 1% * 19% 74% 1%
North West SHA 5NT MANCHESTER PCT 18,024 7,225 5,527 1,148 278 117 3,728 40% 31% 6% 2% 1% 21% 71% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,151 2,650 2,130 367 78 27 897 43% 35% 6% 1% * 15% 78% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,172 4,203 3,007 606 135 24 1,198 46% 33% 7% 1% * 13% 79% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,421 3,353 2,462 369 107 31 1,099 45% 33% 5% 1% * 15% 78% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,784 3,917 2,735 512 86 30 1,504 45% 31% 6% 1% * 17% 76% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,211 12,656 9,279 1,827 401 135 4,912 43% 32% 6% 1% * 17% 75% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 14,787 6,635 4,664 919 168 57 2,344 45% 32% 6% 1% * 16% 76% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,761 5,475 4,394 689 175 53 1,974 43% 34% 5% 1% * 15% 77% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,374 8,643 6,435 1,220 293 88 3,696 42% 32% 6% 1% * 18% 74% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,148 5,315 3,724 663 119 47 1,279 48% 33% 6% 1% * 11% 81% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 29,786 13,928 9,247 1,447 255 69 4,839 47% 31% 5% 1% * 16% 78% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,787 5,293 3,696 714 152 47 1,884 45% 31% 6% 1% * 16% 76% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,295 4,494 3,408 609 136 49 1,599 44% 33% 6% 1% * 16% 77% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,338 7,484 6,385 1,296 270 113 2,791 41% 35% 7% 1% 1% 15% 76% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,251 3,340 1,890 283 51 38 649 53% 30% 5% 1% 1% 10% 84% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 11,940 5,057 3,986 736 160 45 1,955 42% 33% 6% 1% * 16% 76% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,063 1,784 1,359 221 38 23 637 44% 33% 5% 1% 1% 16% 77% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,346 11,722 8,481 1,503 256 90 4,294 44% 32% 6% 1% * 16% 77% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,346 4,427 3,511 626 176 71 1,535 43% 34% 6% 2% 1% 15% 77% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,691 11,113 8,229 1,421 277 90 3,561 45% 33% 6% 1% * 14% 78% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,432 12,469 9,086 1,557 355 131 3,834 45% 33% 6% 1% * 14% 79% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,003 10,165 8,589 1,587 290 125 4,247 41% 34% 6% 1% 1% 17% 75% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,304 4,348 4,493 977 276 99 2,111 35% 37% 8% 2% 1% 17% 72% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,065 10,716 8,805 1,518 359 134 3,533 43% 35% 6% 1% 1% 14% 78% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,733 3,040 2,169 384 64 28 1,049 45% 32% 6% 1% * 16% 77% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,732 5,934 4,439 891 198 51 2,220 43% 32% 6% 1% * 16% 76% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,064 5,261 3,547 605 115 27 1,509 48% 32% 5% 1% * 14% 80% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,504 4,065 3,363 626 124 50 1,275 43% 35% 7% 1% 1% 13% 78% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,506 5,530 4,125 754 172 92 1,832 44% 33% 6% 1% 1% 15% 77% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,043 2,543 2,107 352 76 23 942 42% 35% 6% 1% * 16% 77% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 8,980 3,791 3,002 582 113 45 1,446 42% 33% 6% 1% * 16% 76% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 9,937 3,384 3,865 912 266 122 1,389 34% 39% 9% 3% 1% 14% 73% 1%
West Midlands SHA 5PE DUDLEY PCT 11,396 4,868 3,802 599 131 37 1,959 43% 33% 5% 1% * 17% 76% 1%
West Midlands SHA 5PF SANDWELL PCT 11,666 4,427 4,101 815 181 58 2,085 38% 35% 7% 2% * 18% 73% 1%
177
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse listening to you
Rating of practice nurse listening to
95% confidence interval around %
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
you - total responses
% Doesn't apply
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,956,803 830,182 637,351 120,500 26,222 9,083 333,465 42% 33% 6% 1% * 17% 75% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,510 5,825 5,026 995 237 98 2,329 40% 35% 7% 2% 1% 16% 75% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,978 3,651 2,589 453 120 42 1,123 46% 32% 6% 2% 1% 14% 78% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 9,949 4,547 3,197 531 142 60 1,471 46% 32% 5% 1% 1% 15% 78% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 22,929 10,341 7,374 1,406 239 103 3,467 45% 32% 6% 1% * 15% 77% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,330 9,501 6,831 1,214 278 80 3,427 45% 32% 6% 1% * 16% 77% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,207 8,690 6,745 1,270 271 96 3,134 43% 33% 6% 1% * 16% 76% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,019 3,129 2,872 518 150 27 1,323 39% 36% 6% 2% * 16% 75% 1%
East of England SHA 5GC LUTON PCT 6,977 2,738 2,530 463 132 34 1,080 39% 36% 7% 2% * 15% 76% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,084 5,723 4,111 682 134 41 2,393 44% 31% 5% 1% * 18% 75% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,539 6,779 5,250 929 176 59 2,346 44% 34% 6% 1% * 15% 77% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 20,822 8,167 7,137 1,213 279 78 3,949 39% 34% 6% 1% * 19% 73% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 20,686 8,213 6,765 1,272 279 48 4,109 40% 33% 6% 1% * 20% 72% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,039 2,544 2,137 372 83 42 861 42% 35% 6% 1% 1% 14% 78% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,629 10,089 7,478 1,256 212 78 3,516 45% 33% 6% 1% * 16% 78% 1%
East of England SHA 5PQ NORFOLK PCT 28,021 12,935 9,365 1,493 379 132 3,716 46% 33% 5% 1% * 13% 80% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,505 4,128 2,760 417 85 32 1,082 49% 32% 5% 1% * 13% 81% 1%
East of England SHA 5PT SUFFOLK PCT 22,621 10,458 7,447 1,185 216 52 3,264 46% 33% 5% 1% * 14% 79% 1%
East of England SHA 5PV WEST ESSEX PCT 10,223 4,373 3,367 628 104 38 1,714 43% 33% 6% 1% * 17% 76% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 11,880 5,325 4,027 664 157 42 1,665 45% 34% 6% 1% * 14% 79% 1%
East of England SHA 5PX MID ESSEX PCT 13,778 5,936 4,653 796 148 52 2,193 43% 34% 6% 1% * 16% 77% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 14,687 5,997 4,798 805 142 54 2,890 41% 33% 5% 1% * 20% 74% 1%
London SHA 5A4 HAVERING PCT 8,985 3,560 2,897 549 113 46 1,820 40% 32% 6% 1% 1% 20% 72% 1%
London SHA 5A5 KINGSTON PCT 6,737 2,660 2,343 438 73 44 1,179 39% 35% 7% 1% 1% 17% 74% 1%
London SHA 5A7 BROMLEY PCT 11,564 4,687 3,747 657 138 55 2,280 41% 32% 6% 1% * 20% 73% 1%
London SHA 5A8 GREENWICH PCT 8,891 3,167 3,106 734 204 93 1,588 36% 35% 8% 2% 1% 18% 71% 1%
London SHA 5A9 BARNET PCT 11,962 4,043 3,950 1,006 252 83 2,629 34% 33% 8% 2% 1% 22% 67% 1%
London SHA 5AT HILLINGDON PCT 9,185 3,344 3,105 652 148 62 1,874 36% 34% 7% 2% 1% 20% 70% 1%
London SHA 5C1 ENFIELD PCT 8,517 2,779 2,975 651 149 69 1,895 33% 35% 8% 2% 1% 22% 68% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,749 1,922 1,959 439 127 56 1,246 33% 34% 8% 2% 1% 22% 67% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 8,841 3,114 2,993 706 217 105 1,706 35% 34% 8% 2% 1% 19% 69% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,197 2,456 2,780 796 255 107 1,803 30% 34% 10% 3% 1% 22% 64% 1%
London SHA 5C5 NEWHAM PCT 10,542 3,083 4,000 1,067 352 155 1,884 29% 38% 10% 3% 1% 18% 67% 1%
London SHA 5C9 HARINGEY PCT 9,069 2,789 3,185 811 278 126 1,880 31% 35% 9% 3% 1% 21% 66% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,221 1,889 1,951 598 155 56 1,571 30% 31% 10% 2% 1% 25% 62% 1%
London SHA 5HX EALING PCT 12,207 3,679 4,507 1,162 327 158 2,374 30% 37% 10% 3% 1% 19% 67% 1%
London SHA 5HY HOUNSLOW PCT 8,213 2,680 2,905 699 157 64 1,708 33% 35% 9% 2% 1% 21% 68% 1%
London SHA 5K5 BRENT PCT 11,873 3,591 4,496 1,221 317 150 2,097 30% 38% 10% 3% 1% 18% 68% 1%
London SHA 5K6 HARROW PCT 8,120 2,473 3,026 793 185 83 1,561 30% 37% 10% 2% 1% 19% 68% 1%
London SHA 5K7 CAMDEN PCT 8,331 2,501 2,584 634 219 74 2,318 30% 31% 8% 3% 1% 28% 61% 1%
London SHA 5K8 ISLINGTON PCT 7,191 2,372 2,365 576 162 59 1,657 33% 33% 8% 2% 1% 23% 66% 1%
London SHA 5K9 CROYDON PCT 12,936 4,988 4,382 843 173 62 2,489 39% 34% 7% 1% * 19% 72% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,466 2,275 1,996 523 140 58 1,474 35% 31% 8% 2% 1% 23% 66% 1%
178
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse listening to you
Rating of practice nurse listening to
95% confidence interval around %
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
you - total responses
% Doesn't apply
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,956,803 830,182 637,351 120,500 26,222 9,083 333,465 42% 33% 6% 1% * 17% 75% 0%
London SHA 5LC WESTMINSTER PCT 8,748 3,042 2,843 791 237 73 1,762 35% 32% 9% 3% 1% 20% 67% 1%
London SHA 5LD LAMBETH PCT 12,845 4,201 4,354 1,124 297 77 2,792 33% 34% 9% 2% 1% 22% 67% 1%
London SHA 5LE SOUTHWARK PCT 10,635 3,568 3,645 850 253 116 2,203 34% 34% 8% 2% 1% 21% 68% 1%
London SHA 5LF LEWISHAM PCT 10,031 3,504 3,322 753 180 64 2,208 35% 33% 8% 2% 1% 22% 68% 1%
London SHA 5LG WANDSWORTH PCT 12,303 4,023 4,227 954 241 117 2,741 33% 34% 8% 2% 1% 22% 67% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,112 2,706 2,322 545 99 36 1,404 38% 33% 8% 1% 1% 20% 71% 1%
London SHA 5M7 SUTTON & MERTON PCT 13,633 5,196 4,426 909 198 77 2,827 38% 32% 7% 1% 1% 21% 71% 1%
London SHA 5NA REDBRIDGE PCT 8,849 3,002 3,007 737 199 90 1,815 34% 34% 8% 2% 1% 21% 68% 1%
London SHA 5NC WALTHAM FOREST PCT 9,098 3,051 3,183 739 202 101 1,821 34% 35% 8% 2% 1% 20% 69% 1%
London SHA TAK BEXLEY CARE TRUST 8,044 3,409 2,658 516 127 58 1,277 42% 33% 6% 2% 1% 16% 75% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,611 3,660 3,247 610 129 37 1,928 38% 34% 6% 1% * 20% 72% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,073 4,686 3,541 632 205 68 1,942 42% 32% 6% 2% 1% 18% 74% 1%
South East Coast SHA 5P5 SURREY PCT 41,657 16,316 13,446 2,619 457 120 8,699 39% 32% 6% 1% * 21% 71% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,168 12,243 9,908 1,836 323 135 5,723 41% 33% 6% 1% * 19% 73% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,818 5,909 3,814 784 100 52 2,159 46% 30% 6% 1% * 17% 76% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,708 3,056 2,049 443 79 33 1,048 46% 31% 7% 1% * 16% 76% 1%
South East Coast SHA 5P9 WEST KENT PCT 25,097 10,482 8,059 1,528 301 86 4,641 42% 32% 6% 1% * 18% 74% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 27,492 11,834 8,639 1,523 273 116 5,107 43% 31% 6% 1% * 19% 74% 1%
South Central SHA 5CQ MILTON KEYNES PCT 8,900 3,323 3,207 653 115 34 1,569 37% 36% 7% 1% * 18% 73% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,600 3,375 2,483 485 91 32 1,133 44% 33% 6% 1% * 15% 77% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,490 4,067 3,180 506 126 49 1,562 43% 34% 5% 1% 1% 16% 76% 1%
South Central SHA 5QC HAMPSHIRE PCT 47,796 20,475 15,072 2,791 552 160 8,746 43% 32% 6% 1% * 18% 74% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 18,907 7,766 6,327 1,138 193 62 3,421 41% 33% 6% 1% * 18% 75% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,397 10,292 7,480 1,445 223 71 4,887 42% 31% 6% 1% * 20% 73% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 17,840 6,920 5,956 1,198 243 61 3,462 39% 33% 7% 1% * 19% 72% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 14,793 5,591 5,180 1,109 216 89 2,609 38% 35% 7% 1% 1% 18% 73% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,294 2,693 1,559 257 46 15 723 51% 29% 5% 1% * 14% 80% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,168 3,839 3,056 580 109 28 1,557 42% 33% 6% 1% * 17% 75% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,122 4,834 3,072 565 117 20 1,515 48% 30% 6% 1% * 15% 78% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,176 3,242 2,309 381 90 24 1,129 45% 32% 5% 1% * 16% 77% 1%
South West SHA 5K3 SWINDON PCT 7,612 3,092 2,641 484 97 23 1,275 41% 35% 6% 1% * 17% 75% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,617 3,281 2,378 385 86 19 1,467 43% 31% 5% 1% * 19% 74% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,408 10,109 7,340 1,214 235 65 3,445 45% 33% 5% 1% * 15% 78% 1%
South West SHA 5QJ BRISTOL PCT 16,426 6,439 5,311 1,203 191 64 3,219 39% 32% 7% 1% * 20% 72% 1%
South West SHA 5QK WILTSHIRE PCT 16,838 7,532 5,596 996 245 53 2,415 45% 33% 6% 1% * 14% 78% 1%
South West SHA 5QL SOMERSET PCT 19,602 8,919 6,091 968 133 48 3,443 46% 31% 5% 1% * 18% 77% 1%
South West SHA 5QM DORSET PCT 14,950 7,352 4,359 662 140 40 2,397 49% 29% 4% 1% * 16% 78% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,363 5,699 4,060 793 152 62 2,597 43% 30% 6% 1% * 19% 73% 1%
179
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse listening to you
Rating of practice nurse listening to
95% confidence interval around %
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
you - total responses
% Doesn't apply
% Good (total)
Doesn't apply
listening (+/-)
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,956,803 830,182 637,351 120,500 26,222 9,083 333,465 42% 33% 6% 1% * 17% 75% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,377 10,031 6,091 1,059 211 55 2,930 49% 30% 5% 1% * 14% 79% 1%
South West SHA 5QQ DEVON PCT 28,488 13,813 8,652 1,420 281 91 4,232 48% 30% 5% 1% * 15% 79% 0%
South West SHA TAL TORBAY CARE TRUST 5,460 2,601 1,691 279 59 19 810 48% 31% 5% 1% * 15% 79% 1%
180
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse explaining tests and treatments
explaining tests and treatments (+/-)
Rating of practice nurse explaining
95% confidence interval around %
who rate the nurse as good at
tests and treatments - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,922 766,396 594,058 141,167 28,997 9,737 404,566 39% 31% 7% 1% 1% 21% 70% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 97,821 43,409 30,347 6,353 1,264 342 16,105 44% 31% 6% 1% * 16% 75% 0%
North West SHA N/A N/A 260,997 110,888 75,116 16,976 3,415 1,025 53,577 42% 29% 7% 1% * 21% 71% 0%
Yorkshire and the Humber N/A N/A 195,156 81,083 59,288 13,710 2,782 901 37,393 42% 30% 7% 1% * 19% 72% 0%
East Midlands SHA N/A N/A 166,203 66,207 52,628 12,171 2,415 787 31,994 40% 32% 7% 1% * 19% 72% 0%
West Midlands SHA N/A N/A 205,062 81,177 64,657 15,183 3,100 1,083 39,863 40% 32% 7% 2% 1% 19% 71% 0%
East of England SHA N/A N/A 214,153 85,001 66,121 14,570 2,778 875 44,807 40% 31% 7% 1% * 21% 71% 0%
London SHA N/A N/A 289,045 91,468 91,025 26,630 6,812 2,799 70,311 32% 31% 9% 2% 1% 24% 63% 0%
South East Coast SHA N/A N/A 163,743 63,049 49,171 11,556 2,018 641 37,309 39% 30% 7% 1% * 23% 69% 0%
South Central SHA N/A N/A 154,259 59,707 46,706 11,127 2,041 588 34,089 39% 30% 7% 1% * 22% 69% 0%
South West SHA N/A N/A 198,483 84,406 58,999 12,892 2,372 695 39,118 43% 30% 6% 1% * 20% 72% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 9,988 4,262 3,038 693 130 29 1,836 43% 30% 7% 1% * 18% 73% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 7,946 3,276 2,422 575 126 30 1,516 41% 30% 7% 2% * 19% 72% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,177 1,441 988 204 47 22 476 45% 31% 6% 1% 1% 15% 76% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,829 3,019 2,007 386 89 18 1,310 44% 29% 6% 1% * 19% 74% 1%
North East SHA 5J9 DARLINGTON PCT 3,893 1,738 1,155 287 71 17 624 45% 30% 7% 2% * 16% 74% 1%
North East SHA 5KF GATESHEAD PCT 7,608 3,219 2,536 507 91 23 1,233 42% 33% 7% 1% * 16% 76% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,756 2,655 1,754 339 64 26 919 46% 30% 6% 1% * 16% 77% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,453 5,029 3,101 613 121 39 1,550 48% 30% 6% 1% * 15% 78% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,386 2,488 1,673 321 88 26 790 46% 31% 6% 2% * 15% 77% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,802 8,659 6,491 1,387 259 63 2,941 44% 33% 7% 1% * 15% 77% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 4,914 2,306 1,484 315 41 11 757 47% 30% 6% 1% * 15% 77% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,068 5,317 3,699 725 137 38 2,152 44% 31% 6% 1% * 18% 75% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,743 2,446 1,812 373 91 27 996 43% 32% 6% 2% * 17% 74% 1%
North West SHA 5F5 SALFORD PCT 8,431 3,708 2,360 560 106 24 1,673 44% 28% 7% 1% * 20% 72% 1%
North West SHA 5F7 STOCKPORT PCT 10,711 4,513 3,147 806 161 47 2,038 42% 29% 8% 2% * 19% 72% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,333 4,864 3,208 641 131 43 2,445 43% 28% 6% 1% * 22% 71% 1%
North West SHA 5HP BLACKPOOL PCT 5,469 2,395 1,674 389 99 25 888 44% 31% 7% 2% * 16% 74% 1%
North West SHA 5HQ BOLTON PCT 10,237 4,206 3,080 787 154 54 1,955 41% 30% 8% 2% 1% 19% 71% 1%
North West SHA 5J2 WARRINGTON PCT 7,445 3,144 2,220 527 74 17 1,463 42% 30% 7% 1% * 20% 72% 1%
North West SHA 5J4 KNOWSLEY PCT 5,398 2,406 1,442 288 76 20 1,167 45% 27% 5% 1% * 22% 71% 1%
North West SHA 5J5 OLDHAM PCT 8,081 3,300 2,396 561 118 43 1,663 41% 30% 7% 1% 1% 21% 70% 1%
North West SHA 5JX BURY PCT 6,852 2,850 1,952 463 95 29 1,463 42% 28% 7% 1% * 21% 70% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,582 3,574 2,657 620 105 28 1,599 42% 31% 7% 1% * 19% 73% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,297 9,005 5,732 1,084 230 60 3,186 47% 30% 6% 1% * 17% 76% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,702 5,643 3,738 808 192 60 2,262 44% 29% 6% 2% * 18% 74% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 16,925 7,307 4,949 1,080 183 43 3,362 43% 29% 6% 1% * 20% 72% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 13,976 6,188 4,232 928 200 57 2,373 44% 30% 7% 1% * 17% 75% 1%
North West SHA 5NJ SEFTON PCT 10,071 4,257 2,583 602 99 21 2,509 42% 26% 6% 1% * 25% 68% 1%
North West SHA 5NK WIRRAL PCT 11,883 5,285 3,107 679 98 38 2,677 44% 26% 6% 1% * 23% 71% 1%
North West SHA 5NL LIVERPOOL PCT 16,638 6,786 4,402 1,055 223 56 4,118 41% 26% 6% 1% * 25% 67% 1%
181
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse explaining tests and treatments
explaining tests and treatments (+/-)
Rating of practice nurse explaining
95% confidence interval around %
who rate the nurse as good at
tests and treatments - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,922 766,396 594,058 141,167 28,997 9,737 404,566 39% 31% 7% 1% 1% 21% 70% 0%
North West SHA 5NM HALTON & ST HELENS PCT 11,393 4,833 3,137 682 114 42 2,585 42% 28% 6% 1% * 23% 70% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,472 4,088 2,752 618 114 38 1,862 43% 29% 7% 1% * 20% 72% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,013 6,748 5,049 1,055 214 52 3,896 40% 30% 6% 1% * 23% 69% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,704 3,366 2,187 573 113 42 1,424 44% 28% 7% 1% 1% 18% 72% 1%
North West SHA 5NR TRAFFORD PCT 7,752 3,253 2,168 465 101 22 1,745 42% 28% 6% 1% * 23% 70% 1%
North West SHA 5NT MANCHESTER PCT 17,888 6,723 5,133 1,335 325 140 4,232 38% 29% 7% 2% 1% 24% 66% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,143 2,483 1,930 449 79 31 1,171 40% 31% 7% 1% 1% 19% 72% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,110 3,889 2,847 656 139 29 1,550 43% 31% 7% 2% * 17% 74% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,370 3,060 2,290 487 95 37 1,401 42% 31% 7% 1% 1% 19% 73% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,729 3,684 2,573 562 109 35 1,768 42% 29% 6% 1% * 20% 72% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,119 11,750 8,637 2,198 463 140 5,931 40% 30% 8% 2% * 20% 70% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 14,689 6,062 4,353 1,062 196 62 2,953 41% 30% 7% 1% * 20% 71% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,695 5,069 4,043 886 172 54 2,472 40% 32% 7% 1% * 19% 72% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,265 7,892 6,115 1,437 336 88 4,398 39% 30% 7% 2% * 22% 69% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,039 4,892 3,511 764 151 62 1,659 44% 32% 7% 1% 1% 15% 76% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 29,648 13,002 8,607 1,758 334 82 5,864 44% 29% 6% 1% * 20% 73% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,724 5,003 3,411 874 148 73 2,216 43% 29% 7% 1% 1% 19% 72% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,245 4,205 3,268 683 164 52 1,873 41% 32% 7% 2% 1% 18% 73% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,189 7,038 5,928 1,523 319 121 3,260 39% 33% 8% 2% 1% 18% 71% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,192 3,055 1,775 371 77 37 877 49% 29% 6% 1% 1% 14% 78% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 11,847 4,651 3,762 934 220 48 2,232 39% 32% 8% 2% * 19% 71% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,038 1,646 1,234 259 52 13 835 41% 31% 6% 1% * 21% 71% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,162 10,712 7,925 1,744 297 80 5,403 41% 30% 7% 1% * 21% 71% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,259 3,950 3,338 748 177 54 1,992 39% 33% 7% 2% 1% 19% 71% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,527 10,316 7,727 1,662 293 100 4,429 42% 32% 7% 1% * 18% 74% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,289 11,586 8,445 1,865 360 139 4,893 42% 31% 7% 1% 1% 18% 73% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 24,881 9,414 7,946 1,954 322 98 5,148 38% 32% 8% 1% * 21% 70% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,234 4,049 4,195 1,168 276 111 2,434 33% 34% 10% 2% 1% 20% 67% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 24,965 9,883 8,056 1,838 418 144 4,627 40% 32% 7% 2% 1% 19% 72% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,705 2,855 2,035 405 83 26 1,302 43% 30% 6% 1% * 19% 73% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,646 5,448 4,206 1,054 204 57 2,676 40% 31% 8% 1% * 20% 71% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,016 4,812 3,321 704 119 25 2,035 44% 30% 6% 1% * 18% 74% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,429 3,755 3,168 723 158 59 1,567 40% 34% 8% 2% 1% 17% 73% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,407 5,016 3,840 910 190 110 2,342 40% 31% 7% 2% 1% 19% 71% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,006 2,312 1,950 442 87 23 1,192 38% 32% 7% 1% * 20% 71% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 8,907 3,481 2,831 681 123 53 1,736 39% 32% 8% 1% 1% 19% 71% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 9,852 3,160 3,556 1,069 293 133 1,640 32% 36% 11% 3% 1% 17% 68% 1%
West Midlands SHA 5PE DUDLEY PCT 11,306 4,328 3,487 761 142 33 2,555 38% 31% 7% 1% * 23% 69% 1%
West Midlands SHA 5PF SANDWELL PCT 11,574 4,028 3,843 950 187 67 2,499 35% 33% 8% 2% 1% 22% 68% 1%
182
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse explaining tests and treatments
explaining tests and treatments (+/-)
Rating of practice nurse explaining
95% confidence interval around %
who rate the nurse as good at
tests and treatments - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,922 766,396 594,058 141,167 28,997 9,737 404,566 39% 31% 7% 1% 1% 21% 70% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,414 5,388 4,652 1,156 283 91 2,845 37% 32% 8% 2% 1% 20% 70% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,908 3,320 2,322 545 115 39 1,567 42% 29% 7% 1% * 20% 71% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 9,826 4,070 3,029 644 129 61 1,895 41% 31% 7% 1% 1% 19% 72% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 22,811 9,543 6,989 1,608 259 89 4,322 42% 31% 7% 1% * 19% 72% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,239 8,851 6,509 1,395 295 78 4,110 42% 31% 7% 1% * 19% 72% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,078 7,924 6,256 1,504 287 107 4,000 39% 31% 7% 1% 1% 20% 71% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 7,938 2,887 2,663 630 146 32 1,580 36% 34% 8% 2% * 20% 70% 1%
East of England SHA 5GC LUTON PCT 6,932 2,467 2,285 612 122 41 1,405 36% 33% 9% 2% 1% 20% 69% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,004 5,302 3,740 773 142 44 3,003 41% 29% 6% 1% * 23% 70% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,433 6,086 4,867 1,088 217 79 3,096 39% 32% 7% 1% 1% 20% 71% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 20,716 7,493 6,527 1,397 255 82 4,962 36% 32% 7% 1% * 24% 68% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 20,588 7,582 6,300 1,440 290 79 4,897 37% 31% 7% 1% * 24% 67% 1%
East of England SHA 5PN PETERBOROUGH PCT 5,977 2,315 1,975 439 96 57 1,095 39% 33% 7% 2% 1% 18% 72% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,542 9,343 7,027 1,476 295 81 4,321 41% 31% 7% 1% * 19% 73% 1%
East of England SHA 5PQ NORFOLK PCT 27,842 11,587 8,747 1,890 383 126 5,108 42% 31% 7% 1% * 18% 73% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,426 3,697 2,521 532 101 25 1,550 44% 30% 6% 1% * 18% 74% 1%
East of England SHA 5PT SUFFOLK PCT 22,490 9,489 7,003 1,419 241 46 4,292 42% 31% 6% 1% * 19% 73% 1%
East of England SHA 5PV WEST ESSEX PCT 10,137 3,992 3,006 744 137 46 2,212 39% 30% 7% 1% * 22% 69% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 11,797 4,797 3,598 840 165 58 2,339 41% 30% 7% 1% * 20% 71% 1%
East of England SHA 5PX MID ESSEX PCT 13,684 5,380 4,191 980 171 57 2,904 39% 31% 7% 1% * 21% 70% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 14,585 5,469 4,334 941 165 54 3,623 37% 30% 6% 1% * 25% 67% 1%
London SHA 5A4 HAVERING PCT 8,918 3,149 2,621 659 115 42 2,332 35% 29% 7% 1% * 26% 65% 1%
London SHA 5A5 KINGSTON PCT 6,712 2,398 2,185 537 97 36 1,460 36% 33% 8% 1% 1% 22% 68% 1%
London SHA 5A7 BROMLEY PCT 11,461 4,235 3,462 731 145 42 2,845 37% 30% 6% 1% * 25% 67% 1%
London SHA 5A8 GREENWICH PCT 8,823 2,821 2,796 857 221 98 2,031 32% 32% 10% 2% 1% 23% 64% 1%
London SHA 5A9 BARNET PCT 11,913 3,733 3,660 1,103 279 89 3,049 31% 31% 9% 2% 1% 26% 62% 1%
London SHA 5AT HILLINGDON PCT 9,115 2,950 2,882 768 163 64 2,288 32% 32% 8% 2% 1% 25% 64% 1%
London SHA 5C1 ENFIELD PCT 8,465 2,501 2,726 755 173 54 2,255 30% 32% 9% 2% 1% 27% 62% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,688 1,687 1,763 549 133 67 1,489 30% 31% 10% 2% 1% 26% 61% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 8,776 2,843 2,794 874 239 88 1,936 32% 32% 10% 3% 1% 22% 64% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,111 2,269 2,537 864 254 121 2,065 28% 31% 11% 3% 1% 25% 59% 1%
London SHA 5C5 NEWHAM PCT 10,457 2,824 3,622 1,165 409 179 2,258 27% 35% 11% 4% 2% 22% 62% 1%
London SHA 5C9 HARINGEY PCT 9,005 2,587 2,841 961 271 140 2,205 29% 32% 11% 3% 2% 24% 60% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,183 1,786 1,730 648 167 68 1,785 29% 28% 10% 3% 1% 29% 57% 1%
London SHA 5HX EALING PCT 12,123 3,382 4,177 1,308 362 172 2,722 28% 34% 11% 3% 1% 22% 62% 1%
London SHA 5HY HOUNSLOW PCT 8,189 2,474 2,713 790 193 71 1,948 30% 33% 10% 2% 1% 24% 63% 1%
London SHA 5K5 BRENT PCT 11,774 3,340 4,091 1,371 353 176 2,443 28% 35% 12% 3% 1% 21% 63% 1%
London SHA 5K6 HARROW PCT 8,061 2,326 2,704 899 210 92 1,830 29% 34% 11% 3% 1% 23% 62% 1%
London SHA 5K7 CAMDEN PCT 8,270 2,290 2,397 747 215 85 2,535 28% 29% 9% 3% 1% 31% 57% 1%
London SHA 5K8 ISLINGTON PCT 7,128 2,203 2,174 659 177 55 1,860 31% 31% 9% 2% 1% 26% 61% 1%
London SHA 5K9 CROYDON PCT 12,869 4,657 4,105 924 227 74 2,881 36% 32% 7% 2% 1% 22% 68% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,434 2,094 1,845 605 149 62 1,679 33% 29% 9% 2% 1% 26% 61% 1%
183
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse explaining tests and treatments
explaining tests and treatments (+/-)
Rating of practice nurse explaining
95% confidence interval around %
who rate the nurse as good at
tests and treatments - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,922 766,396 594,058 141,167 28,997 9,737 404,566 39% 31% 7% 1% 1% 21% 70% 0%
London SHA 5LC WESTMINSTER PCT 8,715 2,810 2,683 849 255 90 2,028 32% 31% 10% 3% 1% 23% 63% 1%
London SHA 5LD LAMBETH PCT 12,747 3,929 4,089 1,198 337 83 3,110 31% 32% 9% 3% 1% 24% 63% 1%
London SHA 5LE SOUTHWARK PCT 10,561 3,333 3,305 959 304 126 2,534 32% 31% 9% 3% 1% 24% 63% 1%
London SHA 5LF LEWISHAM PCT 9,946 3,219 3,064 836 192 78 2,558 32% 31% 8% 2% 1% 26% 63% 1%
London SHA 5LG WANDSWORTH PCT 12,225 3,817 3,838 1,079 267 130 3,094 31% 31% 9% 2% 1% 25% 63% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,072 2,558 2,182 613 113 39 1,567 36% 31% 9% 2% 1% 22% 67% 1%
London SHA 5M7 SUTTON & MERTON PCT 13,538 4,786 3,993 1,062 202 91 3,404 35% 29% 8% 1% 1% 25% 65% 1%
London SHA 5NA REDBRIDGE PCT 8,775 2,682 2,738 857 197 114 2,187 31% 31% 10% 2% 1% 25% 62% 1%
London SHA 5NC WALTHAM FOREST PCT 9,023 2,826 2,849 827 224 114 2,185 31% 32% 9% 2% 1% 24% 63% 1%
London SHA TAK BEXLEY CARE TRUST 7,968 2,959 2,456 575 170 59 1,749 37% 31% 7% 2% 1% 22% 68% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,545 3,309 2,916 738 134 37 2,410 35% 31% 8% 1% * 25% 65% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,021 4,349 3,338 787 210 77 2,260 39% 30% 7% 2% 1% 21% 70% 1%
South East Coast SHA 5P5 SURREY PCT 41,490 15,424 12,651 2,947 522 144 9,802 37% 30% 7% 1% * 24% 68% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 29,998 11,348 9,201 2,116 357 114 6,862 38% 31% 7% 1% * 23% 69% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,717 5,307 3,708 857 120 41 2,684 42% 29% 7% 1% * 21% 71% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,671 2,815 1,921 517 99 27 1,291 42% 29% 8% 1% * 19% 71% 1%
South East Coast SHA 5P9 WEST KENT PCT 24,958 9,591 7,489 1,789 303 93 5,692 38% 30% 7% 1% * 23% 68% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 27,344 10,905 7,947 1,804 273 107 6,308 40% 29% 7% 1% * 23% 69% 1%
South Central SHA 5CQ MILTON KEYNES PCT 8,848 3,120 2,946 719 180 38 1,845 35% 33% 8% 2% * 21% 69% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,538 3,017 2,286 589 100 30 1,516 40% 30% 8% 1% * 20% 70% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,433 3,739 2,979 603 113 46 1,953 40% 32% 6% 1% * 21% 71% 1%
South Central SHA 5QC HAMPSHIRE PCT 47,552 18,968 13,978 3,156 541 168 10,741 40% 29% 7% 1% * 23% 69% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 18,860 7,176 5,784 1,339 221 57 4,284 38% 31% 7% 1% * 23% 69% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,261 9,629 6,891 1,750 329 85 5,577 40% 28% 7% 1% * 23% 68% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 17,804 6,444 5,647 1,338 259 62 4,053 36% 32% 8% 1% * 23% 68% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 14,695 5,155 4,761 1,324 269 84 3,101 35% 32% 9% 2% 1% 21% 67% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,268 2,460 1,434 309 28 18 1,018 47% 27% 6% 1% * 19% 74% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,130 3,493 2,997 718 102 36 1,785 38% 33% 8% 1% * 20% 71% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,071 4,555 2,890 633 129 32 1,833 45% 29% 6% 1% * 18% 74% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,138 3,016 2,190 434 91 24 1,381 42% 31% 6% 1% * 19% 73% 1%
South West SHA 5K3 SWINDON PCT 7,540 2,845 2,390 583 102 27 1,593 38% 32% 8% 1% * 21% 69% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,563 3,118 2,309 418 97 18 1,603 41% 31% 6% 1% * 21% 72% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,299 9,365 6,941 1,444 290 63 4,195 42% 31% 6% 1% * 19% 73% 1%
South West SHA 5QJ BRISTOL PCT 16,360 6,112 5,212 1,246 232 79 3,479 37% 32% 8% 1% * 21% 69% 1%
South West SHA 5QK WILTSHIRE PCT 16,726 6,905 5,193 1,228 218 52 3,130 41% 31% 7% 1% * 19% 72% 1%
South West SHA 5QL SOMERSET PCT 19,472 8,239 5,681 1,234 169 62 4,087 42% 29% 6% 1% * 21% 71% 1%
South West SHA 5QM DORSET PCT 14,867 6,758 4,106 846 182 31 2,942 45% 28% 6% 1% * 20% 73% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,279 5,283 3,720 846 157 71 3,202 40% 28% 6% 1% 1% 24% 68% 1%
184
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse explaining tests and treatments
explaining tests and treatments (+/-)
Rating of practice nurse explaining
95% confidence interval around %
who rate the nurse as good at
tests and treatments - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,922 766,396 594,058 141,167 28,997 9,737 404,566 39% 31% 7% 1% 1% 21% 70% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,245 9,338 5,713 1,245 253 73 3,622 46% 28% 6% 1% * 18% 74% 1%
South West SHA 5QQ DEVON PCT 28,379 12,923 8,133 1,675 274 106 5,268 46% 29% 6% 1% * 19% 74% 0%
South West SHA TAL TORBAY CARE TRUST 5,414 2,455 1,523 341 75 19 1,000 45% 28% 6% 1% * 18% 73% 1%
185
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse involving you in decisions about your care
95% confidence interval around %
you in decisions about your care -
Rating of practice nurse involving
involving you in decisions about
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,932,030 648,146 521,123 177,672 29,221 10,987 544,882 34% 27% 9% 2% 1% 28% 61% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 97,055 37,309 27,446 8,300 1,326 414 22,260 38% 28% 9% 1% * 23% 67% 0%
North West SHA N/A N/A 259,117 95,182 66,832 21,736 3,504 1,232 70,630 37% 26% 8% 1% * 27% 63% 0%
Yorkshire and the Humber N/A N/A 193,662 68,719 52,414 17,691 2,753 998 51,087 35% 27% 9% 1% 1% 26% 63% 0%
East Midlands SHA N/A N/A 165,152 56,033 46,310 15,434 2,581 869 43,926 34% 28% 9% 2% 1% 27% 62% 0%
West Midlands SHA N/A N/A 203,572 68,876 57,128 19,143 3,283 1,231 53,910 34% 28% 9% 2% 1% 26% 62% 0%
East of England SHA N/A N/A 212,937 71,837 58,175 18,434 2,920 975 60,595 34% 27% 9% 1% * 28% 61% 0%
London SHA N/A N/A 287,232 78,414 80,566 32,132 6,719 2,994 86,408 27% 28% 11% 2% 1% 30% 55% 0%
South East Coast SHA N/A N/A 162,662 52,090 41,533 14,489 1,908 743 51,899 32% 26% 9% 1% * 32% 58% 0%
South Central SHA N/A N/A 153,411 49,576 40,091 13,967 1,969 747 47,061 32% 26% 9% 1% * 31% 58% 0%
South West SHA N/A N/A 197,230 70,109 50,628 16,347 2,258 783 57,105 36% 26% 8% 1% * 29% 61% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 9,933 3,626 2,702 933 117 46 2,510 37% 27% 9% 1% * 25% 64% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 7,931 2,795 2,151 751 117 40 2,077 35% 27% 9% 1% 1% 26% 62% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,145 1,240 931 269 53 16 635 39% 30% 9% 2% 1% 20% 69% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,782 2,667 1,844 492 90 16 1,674 39% 27% 7% 1% * 25% 67% 1%
North East SHA 5J9 DARLINGTON PCT 3,840 1,513 1,036 345 64 16 865 39% 27% 9% 2% * 23% 66% 1%
North East SHA 5KF GATESHEAD PCT 7,551 2,686 2,222 724 102 23 1,795 36% 29% 10% 1% * 24% 65% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,708 2,362 1,651 457 71 32 1,135 41% 29% 8% 1% 1% 20% 70% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,362 4,346 2,833 790 132 49 2,213 42% 27% 8% 1% * 21% 69% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,334 2,190 1,552 430 107 29 1,026 41% 29% 8% 2% 1% 19% 70% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,622 7,404 5,847 1,771 289 96 4,214 38% 30% 9% 1% * 21% 68% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 4,855 1,995 1,365 399 46 9 1,041 41% 28% 8% 1% * 21% 69% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 11,992 4,486 3,313 937 139 42 3,076 37% 28% 8% 1% * 26% 65% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,688 2,110 1,635 520 90 29 1,305 37% 29% 9% 2% 1% 23% 66% 1%
North West SHA 5F5 SALFORD PCT 8,368 3,187 2,169 691 107 29 2,184 38% 26% 8% 1% * 26% 64% 1%
North West SHA 5F7 STOCKPORT PCT 10,629 3,755 2,678 1,082 147 53 2,914 35% 25% 10% 1% * 27% 61% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,306 4,219 2,897 848 160 52 3,129 37% 26% 7% 1% * 28% 63% 1%
North West SHA 5HP BLACKPOOL PCT 5,427 2,083 1,475 513 110 26 1,219 38% 27% 9% 2% * 22% 66% 1%
North West SHA 5HQ BOLTON PCT 10,167 3,663 2,739 979 165 53 2,567 36% 27% 10% 2% 1% 25% 63% 1%
North West SHA 5J2 WARRINGTON PCT 7,393 2,648 1,900 674 63 31 2,076 36% 26% 9% 1% * 28% 62% 1%
North West SHA 5J4 KNOWSLEY PCT 5,346 2,160 1,320 392 75 28 1,370 40% 25% 7% 1% 1% 26% 65% 1%
North West SHA 5J5 OLDHAM PCT 8,007 2,790 2,131 713 131 54 2,188 35% 27% 9% 2% 1% 27% 61% 1%
North West SHA 5JX BURY PCT 6,788 2,354 1,683 616 89 35 2,011 35% 25% 9% 1% 1% 30% 59% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,528 3,032 2,341 788 110 33 2,224 36% 27% 9% 1% * 26% 63% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,179 7,688 5,151 1,402 212 77 4,648 40% 27% 7% 1% * 24% 67% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,603 4,805 3,274 1,085 209 65 3,165 38% 26% 9% 2% 1% 25% 64% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 16,807 6,199 4,398 1,347 197 60 4,606 37% 26% 8% 1% * 27% 63% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 13,840 5,262 3,782 1,222 202 69 3,303 38% 27% 9% 1% * 24% 65% 1%
North West SHA 5NJ SEFTON PCT 9,976 3,606 2,262 781 99 27 3,201 36% 23% 8% 1% * 32% 59% 1%
North West SHA 5NK WIRRAL PCT 11,812 4,588 2,675 844 121 35 3,549 39% 23% 7% 1% * 30% 61% 1%
North West SHA 5NL LIVERPOOL PCT 16,514 5,989 4,050 1,272 227 79 4,898 36% 25% 8% 1% * 30% 61% 1%
186
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse involving you in decisions about your care
95% confidence interval around %
you in decisions about your care -
Rating of practice nurse involving
involving you in decisions about
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,932,030 648,146 521,123 177,672 29,221 10,987 544,882 34% 27% 9% 2% 1% 28% 61% 0%
North West SHA 5NM HALTON & ST HELENS PCT 11,296 4,246 2,849 877 129 51 3,144 38% 25% 8% 1% * 28% 63% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,407 3,507 2,425 744 104 39 2,588 37% 26% 8% 1% * 28% 63% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 16,945 5,824 4,421 1,382 209 59 5,049 34% 26% 8% 1% * 30% 60% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,659 2,889 1,953 726 110 53 1,928 38% 25% 9% 1% 1% 25% 63% 1%
North West SHA 5NR TRAFFORD PCT 7,732 2,809 1,927 594 108 36 2,258 36% 25% 8% 1% * 29% 61% 1%
North West SHA 5NT MANCHESTER PCT 17,701 5,768 4,695 1,643 330 158 5,106 33% 27% 9% 2% 1% 29% 59% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,067 2,080 1,722 579 86 36 1,564 34% 28% 10% 1% 1% 26% 63% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,030 3,308 2,497 884 156 22 2,163 37% 28% 10% 2% * 24% 64% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,305 2,627 2,034 645 117 35 1,847 36% 28% 9% 2% * 25% 64% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,652 3,097 2,323 766 99 30 2,337 36% 27% 9% 1% * 27% 63% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 28,891 9,848 7,535 2,785 419 170 8,135 34% 26% 10% 1% 1% 28% 60% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 14,611 5,279 3,973 1,271 194 79 3,814 36% 27% 9% 1% 1% 26% 63% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,551 4,382 3,560 1,151 183 66 3,208 35% 28% 9% 1% 1% 26% 63% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,153 6,795 5,397 1,821 310 108 5,722 34% 27% 9% 2% 1% 28% 60% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 10,955 4,186 3,185 1,010 152 71 2,350 38% 29% 9% 1% 1% 21% 67% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 29,444 10,903 7,361 2,407 288 84 8,400 37% 25% 8% 1% * 29% 62% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,641 4,095 2,980 1,081 163 76 3,245 35% 26% 9% 1% 1% 28% 61% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,120 3,489 2,846 960 159 61 2,605 34% 28% 9% 2% 1% 26% 63% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,111 5,970 5,393 1,862 342 127 4,417 33% 30% 10% 2% 1% 24% 63% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,132 2,657 1,608 470 85 33 1,279 43% 26% 8% 1% 1% 21% 70% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 11,779 3,996 3,368 1,062 248 55 3,050 34% 29% 9% 2% * 26% 63% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,043 1,395 1,124 338 37 33 1,116 35% 28% 8% 1% 1% 28% 62% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 25,993 9,190 7,060 2,155 308 68 7,213 35% 27% 8% 1% * 28% 63% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,221 3,537 2,948 973 192 61 2,510 35% 29% 10% 2% 1% 25% 63% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,390 8,702 6,666 2,177 287 110 6,448 36% 27% 9% 1% * 26% 63% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,113 9,704 7,560 2,398 410 159 6,881 36% 28% 9% 2% 1% 25% 64% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 24,692 7,736 6,818 2,368 358 113 7,299 31% 28% 10% 1% * 30% 59% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,129 3,402 3,709 1,431 314 111 3,161 28% 31% 12% 3% 1% 26% 59% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 24,794 8,372 7,057 2,530 427 160 6,247 34% 28% 10% 2% 1% 25% 62% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,652 2,349 1,738 511 94 29 1,932 35% 26% 8% 1% * 29% 61% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,547 4,585 3,676 1,279 230 70 3,706 34% 27% 9% 2% 1% 27% 61% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 10,920 4,119 2,940 875 145 20 2,821 38% 27% 8% 1% * 26% 65% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,348 3,192 2,818 958 162 60 2,157 34% 30% 10% 2% 1% 23% 64% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,330 4,328 3,526 1,130 184 122 3,040 35% 29% 9% 1% 1% 25% 64% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 5,970 1,943 1,755 573 90 27 1,582 33% 29% 10% 2% * 26% 62% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 8,816 2,944 2,596 845 141 58 2,233 33% 29% 10% 2% 1% 25% 63% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 9,775 2,703 3,309 1,296 324 157 1,986 28% 34% 13% 3% 2% 20% 61% 1%
West Midlands SHA 5PE DUDLEY PCT 11,232 3,748 3,160 906 166 47 3,204 33% 28% 8% 1% * 29% 62% 1%
West Midlands SHA 5PF SANDWELL PCT 11,478 3,473 3,474 1,223 196 75 3,037 30% 30% 11% 2% 1% 26% 61% 1%
187
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse involving you in decisions about your care
95% confidence interval around %
you in decisions about your care -
Rating of practice nurse involving
involving you in decisions about
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,932,030 648,146 521,123 177,672 29,221 10,987 544,882 34% 27% 9% 2% 1% 28% 61% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,252 4,509 4,118 1,517 279 110 3,720 32% 29% 11% 2% 1% 26% 61% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,864 2,866 2,081 719 131 36 2,032 36% 26% 9% 2% * 26% 63% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 9,778 3,510 2,782 836 148 66 2,436 36% 28% 9% 2% 1% 25% 64% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 22,632 8,023 5,977 2,083 279 95 6,175 35% 26% 9% 1% * 27% 62% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,095 7,432 5,491 1,837 249 98 5,988 35% 26% 9% 1% * 28% 61% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 19,988 6,781 5,492 1,791 316 121 5,487 34% 27% 9% 2% 1% 27% 61% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 7,895 2,372 2,195 764 150 41 2,374 30% 28% 10% 2% 1% 30% 58% 1%
East of England SHA 5GC LUTON PCT 6,879 2,136 2,091 701 152 48 1,751 31% 30% 10% 2% 1% 25% 61% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 12,951 4,444 3,316 1,031 157 46 3,957 34% 26% 8% 1% * 31% 60% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,382 5,225 4,294 1,399 234 65 4,165 34% 28% 9% 2% * 27% 62% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 20,602 6,312 5,737 1,772 275 99 6,408 31% 28% 9% 1% * 31% 58% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 20,460 6,222 5,411 1,829 310 61 6,628 30% 26% 9% 2% * 32% 57% 1%
East of England SHA 5PN PETERBOROUGH PCT 5,974 1,991 1,771 618 127 53 1,414 33% 30% 10% 2% 1% 24% 63% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,431 7,846 6,041 1,845 328 96 6,276 35% 27% 8% 1% * 28% 62% 1%
East of England SHA 5PQ NORFOLK PCT 27,699 9,842 7,728 2,355 383 166 7,225 36% 28% 9% 1% 1% 26% 63% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,355 3,190 2,299 667 109 40 2,049 38% 28% 8% 1% * 25% 66% 1%
East of England SHA 5PT SUFFOLK PCT 22,299 7,955 5,963 1,786 232 64 6,300 36% 27% 8% 1% * 28% 62% 1%
East of England SHA 5PV WEST ESSEX PCT 10,083 3,436 2,686 920 130 46 2,867 34% 27% 9% 1% * 28% 61% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 11,712 4,074 3,256 1,064 155 62 3,101 35% 28% 9% 1% 1% 26% 63% 1%
East of England SHA 5PX MID ESSEX PCT 13,609 4,541 3,763 1,199 162 70 3,875 33% 28% 9% 1% 1% 28% 61% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 14,499 4,624 3,820 1,250 167 59 4,580 32% 26% 9% 1% * 32% 58% 1%
London SHA 5A4 HAVERING PCT 8,834 2,667 2,340 797 129 40 2,860 30% 26% 9% 1% * 32% 57% 1%
London SHA 5A5 KINGSTON PCT 6,664 1,985 1,757 758 89 38 2,037 30% 26% 11% 1% 1% 31% 56% 1%
London SHA 5A7 BROMLEY PCT 11,402 3,670 2,940 906 138 54 3,695 32% 26% 8% 1% * 32% 58% 1%
London SHA 5A8 GREENWICH PCT 8,793 2,508 2,584 1,023 209 97 2,372 29% 29% 12% 2% 1% 27% 58% 1%
London SHA 5A9 BARNET PCT 11,828 3,226 3,225 1,288 267 108 3,713 27% 27% 11% 2% 1% 31% 55% 1%
London SHA 5AT HILLINGDON PCT 9,070 2,573 2,521 987 181 60 2,749 28% 28% 11% 2% 1% 30% 56% 1%
London SHA 5C1 ENFIELD PCT 8,414 2,174 2,419 911 172 75 2,662 26% 29% 11% 2% 1% 32% 55% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,658 1,474 1,692 618 134 75 1,665 26% 30% 11% 2% 1% 29% 56% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 8,711 2,432 2,531 1,056 233 94 2,366 28% 29% 12% 3% 1% 27% 57% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,078 1,951 2,337 1,002 266 128 2,394 24% 29% 12% 3% 2% 30% 53% 1%
London SHA 5C5 NEWHAM PCT 10,359 2,425 3,394 1,349 404 200 2,587 23% 33% 13% 4% 2% 25% 56% 1%
London SHA 5C9 HARINGEY PCT 8,942 2,222 2,531 1,117 272 159 2,640 25% 28% 12% 3% 2% 30% 53% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,140 1,483 1,507 775 152 61 2,162 24% 25% 13% 2% 1% 35% 49% 1%
London SHA 5HX EALING PCT 12,038 2,882 3,708 1,600 358 195 3,295 24% 31% 13% 3% 2% 27% 55% 1%
London SHA 5HY HOUNSLOW PCT 8,129 2,081 2,412 968 192 82 2,393 26% 30% 12% 2% 1% 29% 55% 1%
London SHA 5K5 BRENT PCT 11,690 2,845 3,733 1,643 367 171 2,930 24% 32% 14% 3% 1% 25% 56% 1%
London SHA 5K6 HARROW PCT 8,029 1,908 2,357 1,082 214 100 2,368 24% 29% 13% 3% 1% 29% 53% 1%
London SHA 5K7 CAMDEN PCT 8,226 2,061 2,054 863 196 95 2,958 25% 25% 10% 2% 1% 36% 50% 1%
London SHA 5K8 ISLINGTON PCT 7,082 1,943 1,936 752 180 64 2,208 27% 27% 11% 3% 1% 31% 55% 1%
London SHA 5K9 CROYDON PCT 12,791 3,902 3,572 1,264 213 78 3,762 31% 28% 10% 2% 1% 29% 58% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,408 1,835 1,628 707 151 74 2,013 29% 25% 11% 2% 1% 31% 54% 1%
188
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse involving you in decisions about your care
95% confidence interval around %
you in decisions about your care -
Rating of practice nurse involving
involving you in decisions about
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,932,030 648,146 521,123 177,672 29,221 10,987 544,882 34% 27% 9% 2% 1% 28% 61% 0%
London SHA 5LC WESTMINSTER PCT 8,625 2,458 2,260 1,031 266 110 2,501 29% 26% 12% 3% 1% 29% 55% 1%
London SHA 5LD LAMBETH PCT 12,654 3,334 3,540 1,432 301 98 3,948 26% 28% 11% 2% 1% 31% 54% 1%
London SHA 5LE SOUTHWARK PCT 10,497 2,859 2,970 1,141 287 134 3,107 27% 28% 11% 3% 1% 30% 56% 1%
London SHA 5LF LEWISHAM PCT 9,882 2,809 2,727 995 204 78 3,070 28% 28% 10% 2% 1% 31% 56% 1%
London SHA 5LG WANDSWORTH PCT 12,170 3,189 3,401 1,238 234 126 3,983 26% 28% 10% 2% 1% 33% 54% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,037 2,097 1,759 736 110 41 2,294 30% 25% 10% 2% 1% 33% 55% 1%
London SHA 5M7 SUTTON & MERTON PCT 13,445 4,048 3,587 1,306 215 80 4,209 30% 27% 10% 2% 1% 31% 57% 1%
London SHA 5NA REDBRIDGE PCT 8,736 2,330 2,419 1,016 199 100 2,671 27% 28% 12% 2% 1% 31% 54% 1%
London SHA 5NC WALTHAM FOREST PCT 8,962 2,429 2,536 1,043 234 116 2,603 27% 28% 12% 3% 1% 29% 55% 1%
London SHA TAK BEXLEY CARE TRUST 7,935 2,615 2,189 726 152 61 2,191 33% 28% 9% 2% 1% 28% 61% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,498 2,819 2,589 920 126 49 2,995 30% 27% 10% 1% 1% 32% 57% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 10,945 3,617 2,825 1,020 213 78 3,192 33% 26% 9% 2% 1% 29% 59% 1%
South East Coast SHA 5P5 SURREY PCT 41,213 12,516 10,456 3,667 505 152 13,916 30% 25% 9% 1% * 34% 56% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 29,817 9,435 7,647 2,717 326 136 9,556 32% 26% 9% 1% * 32% 57% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,617 4,422 3,108 1,042 101 54 3,890 35% 25% 8% 1% * 31% 60% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,592 2,329 1,577 627 69 43 1,947 35% 24% 10% 1% 1% 30% 59% 1%
South East Coast SHA 5P9 WEST KENT PCT 24,831 7,899 6,422 2,252 296 108 7,853 32% 26% 9% 1% * 32% 58% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 27,149 9,052 6,910 2,243 271 123 8,549 33% 25% 8% 1% * 31% 59% 1%
South Central SHA 5CQ MILTON KEYNES PCT 8,841 2,490 2,589 958 152 50 2,602 28% 29% 11% 2% 1% 29% 57% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,491 2,587 2,048 712 100 50 1,994 35% 27% 10% 1% 1% 27% 62% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,368 3,192 2,605 804 120 59 2,587 34% 28% 9% 1% 1% 28% 62% 1%
South Central SHA 5QC HAMPSHIRE PCT 47,324 15,783 12,028 3,996 516 210 14,790 33% 25% 8% 1% * 31% 59% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 18,751 5,956 4,905 1,672 235 74 5,910 32% 26% 9% 1% * 32% 58% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,113 7,899 5,746 2,105 290 86 7,986 33% 24% 9% 1% * 33% 57% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 17,669 5,216 4,707 1,695 257 97 5,696 30% 27% 10% 1% 1% 32% 56% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 14,636 4,309 4,167 1,643 262 109 4,147 29% 28% 11% 2% 1% 28% 58% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,217 2,145 1,294 381 36 13 1,348 41% 25% 7% 1% * 26% 66% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,082 2,902 2,490 858 106 37 2,689 32% 27% 9% 1% * 30% 59% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,006 3,785 2,485 861 130 33 2,713 38% 25% 9% 1% * 27% 63% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,098 2,525 1,884 582 76 29 2,002 36% 27% 8% 1% * 28% 62% 1%
South West SHA 5K3 SWINDON PCT 7,513 2,386 2,082 733 101 40 2,172 32% 28% 10% 1% 1% 29% 59% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,518 2,511 1,868 583 101 27 2,428 33% 25% 8% 1% * 32% 58% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,149 7,800 5,875 1,891 250 73 6,260 35% 27% 9% 1% * 28% 62% 1%
South West SHA 5QJ BRISTOL PCT 16,246 4,883 4,312 1,667 206 89 5,089 30% 27% 10% 1% 1% 31% 57% 1%
South West SHA 5QK WILTSHIRE PCT 16,654 5,789 4,428 1,458 238 78 4,663 35% 27% 9% 1% * 28% 61% 1%
South West SHA 5QL SOMERSET PCT 19,372 6,860 4,836 1,521 157 60 5,937 35% 25% 8% 1% * 31% 60% 1%
South West SHA 5QM DORSET PCT 14,771 5,676 3,609 1,019 176 49 4,243 38% 24% 7% 1% * 29% 63% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,230 4,447 3,333 1,064 146 81 4,159 34% 25% 8% 1% 1% 31% 59% 1%
189
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse involving you in decisions about your care
95% confidence interval around %
you in decisions about your care -
Rating of practice nurse involving
involving you in decisions about
who rate the nurse as good at
% Neither good nor poor
Neither good nor poor
% Doesn't apply
total responses
% Good (total)
your care (+/-)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,932,030 648,146 521,123 177,672 29,221 10,987 544,882 34% 27% 9% 2% 1% 28% 61% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,099 7,762 4,977 1,673 227 61 5,399 39% 25% 8% 1% * 27% 63% 1%
South West SHA 5QQ DEVON PCT 28,116 10,723 7,081 2,037 295 107 7,874 38% 25% 7% 1% * 28% 63% 1%
South West SHA TAL TORBAY CARE TRUST 5,376 2,061 1,370 400 49 21 1,476 38% 25% 7% 1% * 27% 64% 1%
190
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse treating you with care and concern
Rating of practice nurse treating you
treating you with care and concern
95% confidence interval around %
who rate the nurse as good at
with care and concern - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 1,953,439 849,381 631,687 122,352 25,933 12,994 311,092 43% 32% 6% 1% 1% 16% 76% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 98,175 47,108 31,867 5,489 1,102 511 12,097 48% 32% 6% 1% 1% 12% 80% 0%
North West SHA N/A N/A 262,150 120,919 79,037 14,516 2,911 1,352 43,415 46% 30% 6% 1% 1% 17% 76% 0%
Yorkshire and the Humber N/A N/A 195,979 89,444 63,054 11,599 2,268 1,145 28,469 46% 32% 6% 1% 1% 15% 78% 0%
East Midlands SHA N/A N/A 166,902 73,246 55,994 10,514 2,274 1,031 23,843 44% 34% 6% 1% 1% 14% 77% 0%
West Midlands SHA N/A N/A 205,969 89,774 68,471 13,344 2,857 1,418 30,105 44% 33% 6% 1% 1% 15% 77% 0%
East of England SHA N/A N/A 215,279 95,490 70,850 12,471 2,539 1,225 32,705 44% 33% 6% 1% 1% 15% 77% 0%
London SHA N/A N/A 289,993 99,709 96,432 25,202 6,321 3,567 58,762 34% 33% 9% 2% 1% 20% 68% 0%
South East Coast SHA N/A N/A 164,509 71,169 53,066 9,567 1,835 924 27,948 43% 32% 6% 1% 1% 17% 76% 0%
South Central SHA N/A N/A 154,934 67,176 50,517 9,239 1,817 878 25,307 43% 33% 6% 1% 1% 16% 76% 0%
South West SHA N/A N/A 199,549 95,346 62,400 10,410 2,008 943 28,443 48% 31% 5% 1% * 14% 79% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,011 4,675 3,156 637 114 51 1,379 47% 32% 6% 1% 1% 14% 78% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 8,007 3,600 2,591 505 104 47 1,161 45% 32% 6% 1% 1% 14% 77% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,199 1,524 1,064 180 45 24 362 48% 33% 6% 1% 1% 11% 81% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,862 3,260 2,134 349 68 34 1,018 48% 31% 5% 1% * 15% 79% 1%
North East SHA 5J9 DARLINGTON PCT 3,882 1,856 1,242 240 46 8 490 48% 32% 6% 1% * 13% 80% 1%
North East SHA 5KF GATESHEAD PCT 7,632 3,448 2,655 503 75 32 918 45% 35% 7% 1% * 12% 80% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,763 2,884 1,805 304 66 36 667 50% 31% 5% 1% 1% 12% 81% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,512 5,356 3,249 513 103 51 1,239 51% 31% 5% 1% * 12% 82% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,402 2,687 1,684 270 87 54 618 50% 31% 5% 2% 1% 11% 81% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,855 9,382 6,856 1,153 249 115 2,101 47% 35% 6% 1% 1% 11% 82% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 4,932 2,587 1,581 221 34 12 497 52% 32% 4% 1% * 10% 85% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,118 5,848 3,850 613 112 48 1,647 48% 32% 5% 1% * 14% 80% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,761 2,606 1,890 352 64 33 816 45% 33% 6% 1% 1% 14% 78% 1%
North West SHA 5F5 SALFORD PCT 8,455 4,003 2,448 474 69 26 1,435 47% 29% 6% 1% * 17% 76% 1%
North West SHA 5F7 STOCKPORT PCT 10,752 4,970 3,362 683 115 68 1,553 46% 31% 6% 1% 1% 14% 77% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,428 5,190 3,369 601 120 52 2,096 45% 29% 5% 1% * 18% 75% 1%
North West SHA 5HP BLACKPOOL PCT 5,505 2,622 1,750 343 91 27 672 48% 32% 6% 2% * 12% 79% 1%
North West SHA 5HQ BOLTON PCT 10,285 4,546 3,237 710 160 57 1,575 44% 31% 7% 2% 1% 15% 76% 1%
North West SHA 5J2 WARRINGTON PCT 7,459 3,449 2,378 415 57 32 1,128 46% 32% 6% 1% * 15% 78% 1%
North West SHA 5J4 KNOWSLEY PCT 5,427 2,571 1,499 256 53 30 1,018 47% 28% 5% 1% 1% 19% 75% 1%
North West SHA 5J5 OLDHAM PCT 8,096 3,469 2,540 509 104 53 1,421 43% 31% 6% 1% 1% 18% 74% 1%
North West SHA 5JX BURY PCT 6,869 3,111 2,134 355 71 36 1,161 45% 31% 5% 1% 1% 17% 76% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,610 3,907 2,841 502 80 44 1,235 45% 33% 6% 1% 1% 14% 78% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,422 9,908 5,923 911 190 84 2,405 51% 30% 5% 1% * 12% 82% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,785 6,283 3,950 694 166 77 1,615 49% 31% 5% 1% 1% 13% 80% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 16,981 7,930 5,336 886 143 72 2,614 47% 31% 5% 1% * 15% 78% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,024 6,714 4,384 827 153 78 1,866 48% 31% 6% 1% 1% 13% 79% 1%
North West SHA 5NJ SEFTON PCT 10,104 4,678 2,711 489 81 30 2,117 46% 27% 5% 1% * 21% 73% 1%
North West SHA 5NK WIRRAL PCT 11,976 5,895 3,198 542 108 56 2,177 49% 27% 5% 1% * 18% 76% 1%
North West SHA 5NL LIVERPOOL PCT 16,729 7,259 4,589 943 210 84 3,644 43% 27% 6% 1% 1% 22% 71% 1%
191
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse treating you with care and concern
Rating of practice nurse treating you
treating you with care and concern
95% confidence interval around %
who rate the nurse as good at
with care and concern - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 1,953,439 849,381 631,687 122,352 25,933 12,994 311,092 43% 32% 6% 1% 1% 16% 76% 0%
North West SHA 5NM HALTON & ST HELENS PCT 11,428 5,253 3,245 573 113 58 2,185 46% 28% 5% 1% 1% 19% 74% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,516 4,566 2,913 498 96 42 1,400 48% 31% 5% 1% * 15% 79% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,070 7,620 5,270 885 186 82 3,028 45% 31% 5% 1% * 18% 76% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,755 3,641 2,295 490 94 59 1,176 47% 30% 6% 1% 1% 15% 77% 1%
North West SHA 5NR TRAFFORD PCT 7,780 3,536 2,298 390 97 28 1,431 45% 30% 5% 1% * 18% 75% 1%
North West SHA 5NT MANCHESTER PCT 17,933 7,193 5,477 1,186 289 142 3,646 40% 31% 7% 2% 1% 20% 71% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,139 2,716 2,156 362 61 43 800 44% 35% 6% 1% 1% 13% 79% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,170 4,242 3,048 588 103 48 1,141 46% 33% 6% 1% 1% 12% 79% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,417 3,421 2,431 402 88 55 1,018 46% 33% 5% 1% 1% 14% 79% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,768 3,993 2,727 493 81 34 1,439 46% 31% 6% 1% * 16% 77% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,166 13,075 9,231 1,803 401 175 4,483 45% 32% 6% 1% 1% 15% 76% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 14,765 6,637 4,666 921 179 93 2,268 45% 32% 6% 1% 1% 15% 77% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,739 5,648 4,296 703 155 71 1,865 44% 34% 6% 1% 1% 15% 78% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,336 8,860 6,389 1,282 224 115 3,465 44% 31% 6% 1% 1% 17% 75% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,112 5,437 3,678 632 113 70 1,183 49% 33% 6% 1% 1% 11% 82% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 29,782 14,461 9,172 1,444 274 118 4,312 49% 31% 5% 1% * 14% 79% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,780 5,527 3,675 681 138 83 1,676 47% 31% 6% 1% 1% 14% 78% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,275 4,548 3,341 630 140 68 1,547 44% 33% 6% 1% 1% 15% 77% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,302 7,594 6,306 1,353 258 139 2,652 41% 34% 7% 1% 1% 14% 76% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,227 3,283 1,937 304 52 32 618 53% 31% 5% 1% 1% 10% 84% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 11,900 4,976 3,937 834 194 73 1,885 42% 33% 7% 2% 1% 16% 75% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,067 1,837 1,323 225 45 33 603 45% 33% 6% 1% 1% 15% 78% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,265 11,983 8,411 1,467 256 104 4,044 46% 32% 6% 1% * 15% 78% 0%
East Midlands SHA 5N7 DERBY CITY PCT 10,307 4,412 3,459 689 184 50 1,513 43% 34% 7% 2% * 15% 76% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,644 11,393 8,158 1,446 274 123 3,250 46% 33% 6% 1% * 13% 79% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,395 12,768 8,994 1,638 328 184 3,484 47% 33% 6% 1% 1% 13% 79% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 24,944 10,541 8,668 1,563 322 133 3,717 42% 35% 6% 1% 1% 15% 77% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,267 4,321 4,418 1,084 254 138 2,052 35% 36% 9% 2% 1% 17% 71% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,114 11,015 8,626 1,568 418 194 3,293 44% 34% 6% 2% 1% 13% 78% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,725 3,165 2,201 340 71 33 915 47% 33% 5% 1% * 14% 80% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,704 6,060 4,356 947 160 71 2,110 44% 32% 7% 1% 1% 15% 76% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,050 5,392 3,519 563 124 35 1,417 49% 32% 5% 1% * 13% 81% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,473 4,071 3,334 650 146 68 1,205 43% 35% 7% 2% 1% 13% 78% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,461 5,456 4,144 777 187 129 1,767 44% 33% 6% 1% 1% 14% 77% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,049 2,602 2,122 363 63 37 862 43% 35% 6% 1% 1% 14% 78% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 8,948 3,746 2,988 626 120 50 1,417 42% 33% 7% 1% 1% 16% 75% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 9,872 3,275 3,669 1,018 318 164 1,429 33% 37% 10% 3% 2% 14% 70% 1%
West Midlands SHA 5PE DUDLEY PCT 11,351 4,800 3,765 651 138 55 1,941 42% 33% 6% 1% * 17% 75% 1%
West Midlands SHA 5PF SANDWELL PCT 11,617 4,373 3,991 914 164 82 2,094 38% 34% 8% 1% 1% 18% 72% 1%
192
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse treating you with care and concern
Rating of practice nurse treating you
treating you with care and concern
95% confidence interval around %
who rate the nurse as good at
with care and concern - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 1,953,439 849,381 631,687 122,352 25,933 12,994 311,092 43% 32% 6% 1% 1% 16% 76% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,424 5,876 4,976 1,020 248 108 2,195 41% 35% 7% 2% 1% 15% 75% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,955 3,668 2,548 454 123 52 1,110 46% 32% 6% 2% 1% 14% 78% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 9,903 4,481 3,094 627 130 78 1,494 45% 31% 6% 1% 1% 15% 76% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 22,884 10,655 7,367 1,376 220 146 3,120 47% 32% 6% 1% 1% 14% 79% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,329 9,975 6,824 1,188 242 98 3,003 47% 32% 6% 1% * 14% 79% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,202 8,910 6,710 1,283 292 155 2,852 44% 33% 6% 1% 1% 14% 77% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,022 3,269 2,861 546 113 59 1,173 41% 36% 7% 1% 1% 15% 76% 1%
East of England SHA 5GC LUTON PCT 6,963 2,717 2,467 501 140 52 1,086 39% 35% 7% 2% 1% 16% 74% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,079 5,756 4,079 709 132 60 2,343 44% 31% 5% 1% * 18% 75% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,522 6,883 5,244 923 188 81 2,203 44% 34% 6% 1% 1% 14% 78% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 20,812 8,373 7,098 1,279 252 120 3,691 40% 34% 6% 1% 1% 18% 74% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 20,660 8,674 6,777 1,207 236 95 3,671 42% 33% 6% 1% * 18% 75% 1%
East of England SHA 5PN PETERBOROUGH PCT 6,015 2,494 2,101 412 104 46 858 41% 35% 7% 2% 1% 14% 76% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,583 10,444 7,353 1,230 240 111 3,206 46% 33% 5% 1% * 14% 79% 1%
East of England SHA 5PQ NORFOLK PCT 28,014 13,297 9,218 1,523 329 206 3,441 47% 33% 5% 1% 1% 12% 80% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,499 4,197 2,659 430 75 61 1,077 49% 31% 5% 1% 1% 13% 81% 1%
East of England SHA 5PT SUFFOLK PCT 22,607 10,745 7,290 1,196 261 78 3,038 48% 32% 5% 1% * 13% 80% 1%
East of England SHA 5PV WEST ESSEX PCT 10,212 4,496 3,238 661 116 68 1,633 44% 32% 6% 1% 1% 16% 76% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 11,885 5,337 4,015 721 131 88 1,593 45% 34% 6% 1% 1% 13% 79% 1%
East of England SHA 5PX MID ESSEX PCT 13,764 6,018 4,623 806 169 82 2,067 44% 34% 6% 1% 1% 15% 77% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 14,664 6,058 4,687 875 168 77 2,798 41% 32% 6% 1% 1% 19% 73% 1%
London SHA 5A4 HAVERING PCT 8,957 3,529 2,843 582 111 63 1,829 39% 32% 6% 1% 1% 20% 71% 1%
London SHA 5A5 KINGSTON PCT 6,717 2,647 2,334 492 92 49 1,103 39% 35% 7% 1% 1% 16% 74% 1%
London SHA 5A7 BROMLEY PCT 11,511 4,772 3,692 678 138 76 2,155 41% 32% 6% 1% 1% 19% 74% 1%
London SHA 5A8 GREENWICH PCT 8,879 3,112 2,950 839 218 116 1,644 35% 33% 9% 2% 1% 19% 68% 1%
London SHA 5A9 BARNET PCT 11,955 4,114 3,906 1,009 252 133 2,540 34% 33% 8% 2% 1% 21% 67% 1%
London SHA 5AT HILLINGDON PCT 9,150 3,343 3,041 692 180 73 1,820 37% 33% 8% 2% 1% 20% 70% 1%
London SHA 5C1 ENFIELD PCT 8,487 2,757 2,893 709 167 88 1,872 32% 34% 8% 2% 1% 22% 67% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,711 1,834 1,857 516 123 82 1,299 32% 33% 9% 2% 1% 23% 65% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 8,770 3,049 2,908 812 240 108 1,653 35% 33% 9% 3% 1% 19% 68% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,124 2,419 2,657 861 242 162 1,782 30% 33% 11% 3% 2% 22% 62% 1%
London SHA 5C5 NEWHAM PCT 10,454 2,946 3,748 1,181 376 217 1,985 28% 36% 11% 4% 2% 19% 64% 1%
London SHA 5C9 HARINGEY PCT 9,035 2,783 3,015 892 273 175 1,896 31% 33% 10% 3% 2% 21% 64% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,192 1,900 1,874 618 187 70 1,543 31% 30% 10% 3% 1% 25% 61% 1%
London SHA 5HX EALING PCT 12,150 3,630 4,293 1,302 339 209 2,376 30% 35% 11% 3% 2% 20% 65% 1%
London SHA 5HY HOUNSLOW PCT 8,202 2,663 2,856 763 162 93 1,666 32% 35% 9% 2% 1% 20% 67% 1%
London SHA 5K5 BRENT PCT 11,818 3,521 4,308 1,344 338 190 2,117 30% 36% 11% 3% 2% 18% 66% 1%
London SHA 5K6 HARROW PCT 8,080 2,509 2,952 830 180 119 1,489 31% 37% 10% 2% 1% 18% 68% 1%
London SHA 5K7 CAMDEN PCT 8,305 2,513 2,512 704 213 101 2,261 30% 30% 8% 3% 1% 27% 61% 1%
London SHA 5K8 ISLINGTON PCT 7,155 2,400 2,313 573 190 80 1,600 34% 32% 8% 3% 1% 22% 66% 1%
London SHA 5K9 CROYDON PCT 12,913 5,055 4,363 911 156 99 2,329 39% 34% 7% 1% 1% 18% 73% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,464 2,291 1,945 554 150 88 1,436 35% 30% 9% 2% 1% 22% 66% 1%
193
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse treating you with care and concern
Rating of practice nurse treating you
treating you with care and concern
95% confidence interval around %
who rate the nurse as good at
with care and concern - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 1,953,439 849,381 631,687 122,352 25,933 12,994 311,092 43% 32% 6% 1% 1% 16% 76% 0%
London SHA 5LC WESTMINSTER PCT 8,736 3,028 2,761 841 242 124 1,740 35% 32% 10% 3% 1% 20% 66% 1%
London SHA 5LD LAMBETH PCT 12,790 4,190 4,288 1,173 288 137 2,714 33% 34% 9% 2% 1% 21% 66% 1%
London SHA 5LE SOUTHWARK PCT 10,623 3,525 3,546 920 257 167 2,208 33% 33% 9% 2% 2% 21% 67% 1%
London SHA 5LF LEWISHAM PCT 9,982 3,520 3,190 791 170 103 2,209 35% 32% 8% 2% 1% 22% 67% 1%
London SHA 5LG WANDSWORTH PCT 12,272 4,129 4,150 989 249 156 2,599 34% 34% 8% 2% 1% 21% 67% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,095 2,888 2,332 515 89 48 1,224 41% 33% 7% 1% 1% 17% 74% 1%
London SHA 5M7 SUTTON & MERTON PCT 13,561 5,225 4,290 958 207 102 2,780 39% 32% 7% 2% 1% 20% 70% 1%
London SHA 5NA REDBRIDGE PCT 8,819 3,002 2,911 799 178 128 1,803 34% 33% 9% 2% 1% 20% 67% 1%
London SHA 5NC WALTHAM FOREST PCT 9,061 3,032 3,033 787 212 141 1,855 33% 33% 9% 2% 2% 20% 67% 1%
London SHA TAK BEXLEY CARE TRUST 8,029 3,385 2,669 567 103 71 1,234 42% 33% 7% 1% 1% 15% 75% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,598 3,699 3,199 633 123 60 1,885 39% 33% 7% 1% 1% 20% 72% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,066 4,804 3,620 641 154 107 1,740 43% 33% 6% 1% 1% 16% 76% 1%
South East Coast SHA 5P5 SURREY PCT 41,632 17,430 13,633 2,412 447 183 7,528 42% 33% 6% 1% * 18% 75% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,101 12,880 9,873 1,786 339 155 5,068 43% 33% 6% 1% 1% 17% 76% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,834 6,168 3,959 666 103 61 1,877 48% 31% 5% 1% * 15% 79% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,706 3,155 2,085 418 87 48 913 47% 31% 6% 1% 1% 14% 78% 1%
South East Coast SHA 5P9 WEST KENT PCT 25,072 10,872 8,102 1,478 301 158 4,161 43% 32% 6% 1% 1% 17% 76% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 27,500 12,162 8,596 1,533 281 153 4,775 44% 31% 6% 1% 1% 17% 75% 0%
South Central SHA 5CQ MILTON KEYNES PCT 8,889 3,396 3,276 620 113 60 1,424 38% 37% 7% 1% 1% 16% 75% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,602 3,446 2,480 454 111 46 1,064 45% 33% 6% 1% 1% 14% 78% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,484 4,240 3,099 481 110 63 1,491 45% 33% 5% 1% 1% 16% 77% 1%
South Central SHA 5QC HAMPSHIRE PCT 47,790 21,436 15,096 2,723 488 273 7,774 45% 32% 6% 1% 1% 16% 76% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 18,907 8,147 6,281 1,083 214 96 3,086 43% 33% 6% 1% 1% 16% 76% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,392 10,909 7,566 1,272 262 102 4,282 45% 31% 5% 1% * 18% 76% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 17,823 7,177 6,039 1,192 252 114 3,048 40% 34% 7% 1% 1% 17% 74% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 14,752 5,688 5,122 1,162 245 104 2,431 39% 35% 8% 2% 1% 16% 73% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,297 2,737 1,558 251 23 19 708 52% 29% 5% * * 13% 81% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,162 4,016 3,070 545 115 31 1,385 44% 34% 6% 1% * 15% 77% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,117 4,973 3,056 535 121 46 1,386 49% 30% 5% 1% * 14% 79% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,158 3,416 2,228 398 78 31 1,007 48% 31% 6% 1% * 14% 79% 1%
South West SHA 5K3 SWINDON PCT 7,596 3,214 2,547 503 107 41 1,184 42% 34% 7% 1% 1% 16% 76% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,608 3,501 2,425 368 59 30 1,225 46% 32% 5% 1% * 16% 78% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,364 10,557 7,270 1,207 206 108 3,017 47% 33% 5% 1% * 13% 80% 1%
South West SHA 5QJ BRISTOL PCT 16,435 6,858 5,503 992 196 86 2,802 42% 33% 6% 1% 1% 17% 75% 1%
South West SHA 5QK WILTSHIRE PCT 16,822 7,842 5,535 986 229 77 2,153 47% 33% 6% 1% * 13% 80% 1%
South West SHA 5QL SOMERSET PCT 19,614 9,398 6,178 881 168 61 2,929 48% 31% 4% 1% * 15% 79% 1%
South West SHA 5QM DORSET PCT 14,966 7,779 4,342 632 127 57 2,029 52% 29% 4% 1% * 14% 81% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,389 5,938 4,045 758 128 104 2,417 44% 30% 6% 1% 1% 18% 75% 1%
194
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse treating you with care and concern
Rating of practice nurse treating you
treating you with care and concern
95% confidence interval around %
who rate the nurse as good at
with care and concern - total
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
(+/-)
N/A N/A Results for England as a whole 1,953,439 849,381 631,687 122,352 25,933 12,994 311,092 43% 32% 6% 1% 1% 16% 76% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,384 10,484 6,126 1,008 172 86 2,509 51% 30% 5% 1% * 12% 81% 1%
South West SHA 5QQ DEVON PCT 28,487 14,643 8,424 1,342 246 155 3,677 51% 30% 5% 1% 1% 13% 81% 0%
South West SHA TAL TORBAY CARE TRUST 5,445 2,727 1,653 256 57 30 723 50% 30% 5% 1% 1% 13% 80% 1%
195
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse taking your problems seriously
who rate the nurse as good at taking
problems seriously - total responses
Rating of practice nurse taking your
95% confidence interval around %
your problems seriously (+/-)
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,734 775,739 563,284 138,580 24,709 12,747 429,674 40% 29% 7% 1% 1% 22% 69% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 97,776 43,730 28,977 6,449 1,087 472 17,061 45% 30% 7% 1% * 17% 74% 0%
North West SHA N/A N/A 260,878 111,624 71,203 16,499 2,931 1,364 57,256 43% 27% 6% 1% 1% 22% 70% 0%
Yorkshire and the Humber N/A N/A 195,169 82,088 56,381 13,446 2,275 1,130 39,850 42% 29% 7% 1% 1% 20% 71% 0%
East Midlands SHA N/A N/A 166,198 67,316 50,149 11,886 2,171 1,082 33,594 41% 30% 7% 1% 1% 20% 71% 0%
West Midlands SHA N/A N/A 205,016 82,548 61,402 15,089 2,698 1,452 41,827 40% 30% 7% 1% 1% 20% 70% 0%
East of England SHA N/A N/A 214,276 87,560 63,195 14,094 2,428 1,217 45,782 41% 29% 7% 1% 1% 21% 70% 0%
London SHA N/A N/A 288,793 91,694 86,006 27,717 6,003 3,444 73,930 32% 30% 10% 2% 1% 26% 62% 0%
South East Coast SHA N/A N/A 163,733 63,455 46,300 10,747 1,614 897 40,719 39% 28% 7% 1% 1% 25% 67% 0%
South Central SHA N/A N/A 154,296 59,962 44,409 10,594 1,665 799 36,867 39% 29% 7% 1% 1% 24% 68% 0%
South West SHA N/A N/A 198,600 85,762 55,262 12,060 1,836 890 42,789 43% 28% 6% 1% * 22% 71% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 9,987 4,216 2,880 728 104 41 2,019 42% 29% 7% 1% * 20% 71% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 7,977 3,294 2,267 558 107 39 1,711 41% 28% 7% 1% * 21% 70% 1%
North East SHA 5D9 HARTLEPOOL PCT 3,184 1,414 1,020 206 41 27 476 44% 32% 6% 1% 1% 15% 76% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,845 3,067 1,961 394 71 35 1,317 45% 29% 6% 1% 1% 19% 73% 1%
North East SHA 5J9 DARLINGTON PCT 3,872 1,728 1,171 265 50 12 646 45% 30% 7% 1% * 17% 75% 1%
North East SHA 5KF GATESHEAD PCT 7,592 3,196 2,360 585 69 34 1,348 42% 31% 8% 1% * 18% 73% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 5,739 2,740 1,675 341 81 29 874 48% 29% 6% 1% 1% 15% 77% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,473 5,005 2,952 630 92 53 1,741 48% 28% 6% 1% 1% 17% 76% 1%
North East SHA 5KM MIDDLESBROUGH PCT 5,374 2,549 1,550 340 84 40 811 47% 29% 6% 2% 1% 15% 76% 1%
North East SHA 5ND COUNTY DURHAM PCT 19,759 8,785 6,232 1,385 234 107 3,016 44% 32% 7% 1% 1% 15% 76% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 4,912 2,414 1,440 259 34 16 749 49% 29% 5% 1% * 15% 78% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,062 5,322 3,469 759 120 39 2,354 44% 29% 6% 1% * 20% 73% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,740 2,440 1,730 396 79 31 1,064 43% 30% 7% 1% 1% 19% 73% 1%
North West SHA 5F5 SALFORD PCT 8,419 3,674 2,282 498 102 24 1,840 44% 27% 6% 1% * 22% 71% 1%
North West SHA 5F7 STOCKPORT PCT 10,696 4,492 2,983 770 111 65 2,277 42% 28% 7% 1% 1% 21% 70% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,367 4,850 3,022 645 128 52 2,670 43% 27% 6% 1% * 23% 69% 1%
North West SHA 5HP BLACKPOOL PCT 5,475 2,453 1,595 402 99 25 901 45% 29% 7% 2% * 16% 74% 1%
North West SHA 5HQ BOLTON PCT 10,234 4,212 2,920 798 157 59 2,089 41% 29% 8% 2% 1% 20% 70% 1%
North West SHA 5J2 WARRINGTON PCT 7,422 3,156 2,089 499 47 33 1,598 43% 28% 7% 1% * 22% 71% 1%
North West SHA 5J4 KNOWSLEY PCT 5,415 2,465 1,368 283 77 26 1,196 46% 25% 5% 1% * 22% 71% 1%
North West SHA 5J5 OLDHAM PCT 8,064 3,232 2,286 566 119 62 1,799 40% 28% 7% 1% 1% 22% 68% 1%
North West SHA 5JX BURY PCT 6,831 2,790 1,820 475 58 39 1,649 41% 27% 7% 1% 1% 24% 67% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,571 3,595 2,568 571 89 33 1,715 42% 30% 7% 1% * 20% 72% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 19,328 9,150 5,439 1,026 185 87 3,442 47% 28% 5% 1% * 18% 75% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,694 5,794 3,560 791 147 82 2,319 46% 28% 6% 1% 1% 18% 74% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 16,904 7,286 4,713 999 148 74 3,684 43% 28% 6% 1% * 22% 71% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 13,962 6,270 3,984 924 173 78 2,532 45% 29% 7% 1% 1% 18% 73% 1%
North West SHA 5NJ SEFTON PCT 10,054 4,269 2,425 583 71 34 2,672 42% 24% 6% 1% * 27% 67% 1%
North West SHA 5NK WIRRAL PCT 11,868 5,378 2,796 638 103 35 2,917 45% 24% 5% 1% * 25% 69% 1%
North West SHA 5NL LIVERPOOL PCT 16,606 6,800 4,144 1,053 190 86 4,333 41% 25% 6% 1% 1% 26% 66% 1%
196
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse taking your problems seriously
who rate the nurse as good at taking
problems seriously - total responses
Rating of practice nurse taking your
95% confidence interval around %
your problems seriously (+/-)
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,734 775,739 563,284 138,580 24,709 12,747 429,674 40% 29% 7% 1% 1% 22% 69% 0%
North West SHA 5NM HALTON & ST HELENS PCT 11,367 4,915 2,990 629 104 63 2,667 43% 26% 6% 1% 1% 23% 70% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 9,475 4,105 2,611 584 96 44 2,036 43% 28% 6% 1% * 21% 71% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,038 6,899 4,829 1,006 163 84 4,057 40% 28% 6% 1% * 24% 69% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,697 3,369 2,069 564 106 60 1,528 44% 27% 7% 1% 1% 20% 71% 1%
North West SHA 5NR TRAFFORD PCT 7,767 3,273 2,045 469 79 32 1,870 42% 26% 6% 1% * 24% 68% 1%
North West SHA 5NT MANCHESTER PCT 17,883 6,760 4,934 1,332 300 158 4,400 38% 28% 7% 2% 1% 25% 65% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,115 2,488 1,899 424 66 39 1,198 41% 31% 7% 1% 1% 20% 72% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,098 3,916 2,728 690 129 36 1,599 43% 30% 8% 1% * 18% 73% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,376 3,154 2,132 494 105 44 1,446 43% 29% 7% 1% 1% 20% 72% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,711 3,689 2,445 611 80 31 1,855 42% 28% 7% 1% * 21% 70% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 29,090 11,783 8,211 2,039 392 191 6,474 41% 28% 7% 1% 1% 22% 69% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 14,696 6,175 4,138 1,039 157 85 3,102 42% 28% 7% 1% 1% 21% 70% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,673 5,215 3,896 820 154 72 2,516 41% 31% 6% 1% 1% 20% 72% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,281 8,181 5,669 1,476 251 107 4,598 40% 28% 7% 1% 1% 23% 68% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,064 5,072 3,303 776 124 80 1,709 46% 30% 7% 1% 1% 15% 76% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 29,654 13,005 8,237 1,645 233 108 6,426 44% 28% 6% 1% * 22% 72% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 11,743 5,032 3,305 781 134 75 2,416 43% 28% 7% 1% 1% 21% 71% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,228 4,214 3,019 746 124 63 2,062 41% 30% 7% 1% 1% 20% 71% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,242 7,095 5,604 1,546 267 159 3,572 39% 31% 8% 1% 1% 20% 70% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,198 3,068 1,792 360 61 39 878 50% 29% 6% 1% 1% 14% 78% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 11,875 4,617 3,678 912 156 77 2,437 39% 31% 8% 1% 1% 21% 70% 1%
East Midlands SHA 5ET BASSETLAW PCT 4,050 1,678 1,186 271 43 25 848 41% 29% 7% 1% 1% 21% 71% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,148 11,045 7,498 1,704 246 111 5,544 42% 29% 7% 1% * 21% 71% 1%
East Midlands SHA 5N7 DERBY CITY PCT 10,290 4,201 3,167 727 170 73 1,953 41% 31% 7% 2% 1% 19% 72% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,539 10,384 7,203 1,625 257 109 4,960 42% 29% 7% 1% * 20% 72% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,256 11,781 8,088 1,755 343 191 5,098 43% 30% 6% 1% 1% 19% 73% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 24,871 9,449 7,636 1,787 298 146 5,556 38% 31% 7% 1% 1% 22% 69% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 12,208 4,022 3,942 1,272 258 135 2,578 33% 32% 10% 2% 1% 21% 65% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 24,961 10,139 7,751 1,834 401 216 4,620 41% 31% 7% 2% 1% 19% 72% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,690 2,806 1,917 411 75 35 1,446 42% 29% 6% 1% 1% 22% 71% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,650 5,563 3,853 1,082 160 83 2,909 41% 28% 8% 1% 1% 21% 69% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 10,996 4,962 3,192 612 115 48 2,068 45% 29% 6% 1% * 19% 74% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,413 3,790 3,047 745 130 69 1,632 40% 32% 8% 1% 1% 17% 73% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,408 5,134 3,648 924 184 123 2,396 41% 29% 7% 1% 1% 19% 71% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 5,995 2,359 1,874 455 69 31 1,207 39% 31% 8% 1% 1% 20% 71% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 8,889 3,521 2,668 724 103 59 1,813 40% 30% 8% 1% 1% 20% 70% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 9,825 3,066 3,393 1,152 323 194 1,697 31% 35% 12% 3% 2% 17% 66% 1%
West Midlands SHA 5PE DUDLEY PCT 11,297 4,530 3,371 711 125 55 2,505 40% 30% 6% 1% * 22% 70% 1%
West Midlands SHA 5PF SANDWELL PCT 11,559 4,121 3,667 1,006 170 87 2,509 36% 32% 9% 1% 1% 22% 67% 1%
197
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse taking your problems seriously
who rate the nurse as good at taking
problems seriously - total responses
Rating of practice nurse taking your
95% confidence interval around %
your problems seriously (+/-)
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,734 775,739 563,284 138,580 24,709 12,747 429,674 40% 29% 7% 1% 1% 22% 69% 0%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,362 5,388 4,479 1,133 241 109 3,012 38% 31% 8% 2% 1% 21% 69% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,913 3,450 2,273 536 114 58 1,481 44% 29% 7% 1% 1% 19% 72% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 9,858 4,212 2,821 685 119 84 1,936 43% 29% 7% 1% 1% 20% 71% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 22,807 9,630 6,599 1,574 194 136 4,674 42% 29% 7% 1% 1% 20% 71% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,256 9,013 6,046 1,311 230 91 4,565 42% 28% 6% 1% * 21% 71% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,125 8,079 6,050 1,397 248 145 4,207 40% 30% 7% 1% 1% 21% 70% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 7,973 2,925 2,504 630 98 46 1,770 37% 31% 8% 1% 1% 22% 68% 1%
East of England SHA 5GC LUTON PCT 6,937 2,534 2,239 590 146 59 1,369 37% 32% 9% 2% 1% 20% 69% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,032 5,342 3,629 817 108 61 3,074 41% 28% 6% 1% * 24% 69% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,456 6,372 4,597 1,082 172 94 3,140 41% 30% 7% 1% 1% 20% 71% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 20,717 7,638 6,270 1,359 226 121 5,103 37% 30% 7% 1% 1% 25% 67% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 20,571 7,707 5,991 1,363 240 78 5,193 37% 29% 7% 1% * 25% 67% 1%
East of England SHA 5PN PETERBOROUGH PCT 5,994 2,362 1,910 487 94 55 1,085 39% 32% 8% 2% 1% 18% 71% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,502 9,448 6,608 1,430 225 121 4,670 42% 29% 6% 1% 1% 21% 71% 1%
East of England SHA 5PQ NORFOLK PCT 27,880 12,170 8,287 1,758 338 196 5,131 44% 30% 6% 1% 1% 18% 73% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,452 3,918 2,430 512 80 46 1,467 46% 29% 6% 1% 1% 17% 75% 1%
East of England SHA 5PT SUFFOLK PCT 22,477 9,818 6,484 1,312 230 91 4,542 44% 29% 6% 1% * 20% 73% 1%
East of England SHA 5PV WEST ESSEX PCT 10,144 4,133 2,927 712 110 60 2,202 41% 29% 7% 1% 1% 22% 70% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 11,843 4,943 3,633 816 152 82 2,217 42% 31% 7% 1% 1% 19% 72% 1%
East of England SHA 5PX MID ESSEX PCT 13,675 5,582 4,058 924 153 82 2,875 41% 30% 7% 1% 1% 21% 70% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 14,594 5,592 4,133 932 156 68 3,713 38% 28% 6% 1% * 25% 67% 1%
London SHA 5A4 HAVERING PCT 8,910 3,242 2,567 610 112 52 2,329 36% 29% 7% 1% 1% 26% 65% 1%
London SHA 5A5 KINGSTON PCT 6,717 2,378 1,975 640 83 49 1,593 35% 29% 10% 1% 1% 24% 65% 1%
London SHA 5A7 BROMLEY PCT 11,465 4,312 3,235 732 116 56 3,014 38% 28% 6% 1% * 26% 66% 1%
London SHA 5A8 GREENWICH PCT 8,832 2,907 2,738 884 207 107 1,988 33% 31% 10% 2% 1% 23% 64% 1%
London SHA 5A9 BARNET PCT 11,889 3,735 3,466 1,128 219 139 3,202 31% 29% 9% 2% 1% 27% 61% 1%
London SHA 5AT HILLINGDON PCT 9,124 3,049 2,722 811 160 79 2,303 33% 30% 9% 2% 1% 25% 63% 1%
London SHA 5C1 ENFIELD PCT 8,464 2,549 2,610 779 166 82 2,278 30% 31% 9% 2% 1% 27% 61% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 5,694 1,730 1,713 572 122 84 1,474 30% 30% 10% 2% 1% 26% 60% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 8,737 2,804 2,652 886 235 114 2,046 32% 30% 10% 3% 1% 23% 62% 1%
London SHA 5C4 TOWER HAMLETS PCT 8,117 2,285 2,381 959 231 146 2,115 28% 29% 12% 3% 2% 26% 57% 1%
London SHA 5C5 NEWHAM PCT 10,430 2,784 3,433 1,298 390 214 2,311 27% 33% 12% 4% 2% 22% 60% 1%
London SHA 5C9 HARINGEY PCT 9,016 2,580 2,720 972 263 181 2,300 29% 30% 11% 3% 2% 26% 59% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,156 1,736 1,658 659 163 71 1,868 28% 27% 11% 3% 1% 30% 55% 1%
London SHA 5HX EALING PCT 12,115 3,394 3,868 1,423 330 218 2,882 28% 32% 12% 3% 2% 24% 60% 1%
London SHA 5HY HOUNSLOW PCT 8,177 2,440 2,492 882 168 94 2,102 30% 30% 11% 2% 1% 26% 60% 1%
London SHA 5K5 BRENT PCT 11,756 3,310 3,836 1,479 328 197 2,606 28% 33% 13% 3% 2% 22% 61% 1%
London SHA 5K6 HARROW PCT 8,054 2,284 2,538 948 194 109 1,981 28% 32% 12% 2% 1% 25% 60% 1%
London SHA 5K7 CAMDEN PCT 8,261 2,303 2,264 733 178 104 2,679 28% 27% 9% 2% 1% 32% 55% 1%
London SHA 5K8 ISLINGTON PCT 7,128 2,224 2,084 623 151 73 1,973 31% 29% 9% 2% 1% 28% 60% 1%
London SHA 5K9 CROYDON PCT 12,850 4,597 3,834 1,010 171 98 3,139 36% 30% 8% 1% 1% 24% 66% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,432 2,127 1,779 597 134 75 1,720 33% 28% 9% 2% 1% 27% 61% 1%
198
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse taking your problems seriously
who rate the nurse as good at taking
problems seriously - total responses
Rating of practice nurse taking your
95% confidence interval around %
your problems seriously (+/-)
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,734 775,739 563,284 138,580 24,709 12,747 429,674 40% 29% 7% 1% 1% 22% 69% 0%
London SHA 5LC WESTMINSTER PCT 8,665 2,792 2,495 886 256 114 2,122 32% 29% 10% 3% 1% 24% 61% 1%
London SHA 5LD LAMBETH PCT 12,710 3,850 3,841 1,254 223 124 3,418 30% 30% 10% 2% 1% 27% 61% 1%
London SHA 5LE SOUTHWARK PCT 10,548 3,267 3,124 1,024 246 157 2,731 31% 30% 10% 2% 1% 26% 61% 1%
London SHA 5LF LEWISHAM PCT 9,948 3,229 2,918 831 166 89 2,716 32% 29% 8% 2% 1% 27% 62% 1%
London SHA 5LG WANDSWORTH PCT 12,226 3,731 3,568 1,101 228 143 3,456 31% 29% 9% 2% 1% 28% 60% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,056 2,553 1,962 590 65 44 1,842 36% 28% 8% 1% 1% 26% 64% 1%
London SHA 5M7 SUTTON & MERTON PCT 13,531 4,766 3,828 1,035 186 98 3,618 35% 28% 8% 1% 1% 27% 64% 1%
London SHA 5NA REDBRIDGE PCT 8,772 2,766 2,602 863 192 117 2,232 32% 30% 10% 2% 1% 25% 61% 1%
London SHA 5NC WALTHAM FOREST PCT 9,024 2,810 2,716 869 209 142 2,278 31% 30% 10% 2% 2% 25% 61% 1%
London SHA TAK BEXLEY CARE TRUST 7,991 3,162 2,386 637 113 77 1,616 40% 30% 8% 1% 1% 20% 69% 1%
South East Coast SHA 5L3 MEDWAY PCT 9,544 3,372 2,813 700 113 52 2,493 35% 29% 7% 1% 1% 26% 65% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,014 4,316 3,180 733 146 115 2,524 39% 29% 7% 1% 1% 23% 68% 1%
South East Coast SHA 5P5 SURREY PCT 41,471 15,328 11,680 2,744 375 192 11,152 37% 28% 7% 1% * 27% 65% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 29,991 11,456 8,725 2,022 304 161 7,323 38% 29% 7% 1% 1% 24% 67% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,745 5,485 3,429 784 80 46 2,921 43% 27% 6% 1% * 23% 70% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,673 2,872 1,828 474 76 35 1,389 43% 27% 7% 1% 1% 21% 70% 1%
South East Coast SHA 5P9 WEST KENT PCT 24,957 9,668 7,062 1,601 268 135 6,222 39% 28% 6% 1% 1% 25% 67% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 27,338 10,957 7,583 1,688 253 161 6,695 40% 28% 6% 1% 1% 24% 68% 1%
South Central SHA 5CQ MILTON KEYNES PCT 8,862 3,037 2,827 760 121 56 2,061 34% 32% 9% 1% 1% 23% 66% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,550 3,153 2,217 546 111 39 1,484 42% 29% 7% 1% 1% 20% 71% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,439 3,887 2,804 581 91 64 2,013 41% 30% 6% 1% 1% 21% 71% 1%
South Central SHA 5QC HAMPSHIRE PCT 47,595 19,158 13,235 3,076 437 222 11,468 40% 28% 6% 1% * 24% 68% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 18,837 7,204 5,540 1,232 200 95 4,565 38% 29% 7% 1% 1% 24% 68% 1%
South Central SHA 5QE OXFORDSHIRE PCT 24,285 9,566 6,493 1,526 233 87 6,380 39% 27% 6% 1% * 26% 66% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 17,770 6,294 5,289 1,281 217 93 4,595 35% 30% 7% 1% 1% 26% 65% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 14,701 5,117 4,597 1,312 231 120 3,323 35% 31% 9% 2% 1% 23% 66% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,256 2,546 1,407 279 25 22 978 48% 27% 5% * * 19% 75% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,128 3,619 2,682 617 100 38 2,072 40% 29% 7% 1% * 23% 69% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,051 4,564 2,667 670 94 38 2,019 45% 27% 7% 1% * 20% 72% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,125 3,122 1,995 398 86 33 1,491 44% 28% 6% 1% * 21% 72% 1%
South West SHA 5K3 SWINDON PCT 7,564 2,882 2,278 583 86 44 1,691 38% 30% 8% 1% 1% 22% 68% 1%
South West SHA 5M8 NORTH SOMERSET PCT 7,576 3,113 2,054 447 66 34 1,861 41% 27% 6% 1% * 25% 68% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,294 9,495 6,480 1,303 213 84 4,718 43% 29% 6% 1% * 21% 72% 1%
South West SHA 5QJ BRISTOL PCT 16,363 6,013 4,885 1,243 160 100 3,962 37% 30% 8% 1% 1% 24% 67% 1%
South West SHA 5QK WILTSHIRE PCT 16,761 7,131 4,909 1,117 227 76 3,301 43% 29% 7% 1% * 20% 72% 1%
South West SHA 5QL SOMERSET PCT 19,504 8,384 5,363 1,108 116 71 4,461 43% 27% 6% 1% * 23% 70% 1%
South West SHA 5QM DORSET PCT 14,901 7,021 3,902 707 148 57 3,066 47% 26% 5% 1% * 21% 73% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,308 5,340 3,612 780 136 74 3,366 40% 27% 6% 1% 1% 25% 67% 1%
199
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Rating of practice nurse taking your problems seriously
who rate the nurse as good at taking
problems seriously - total responses
Rating of practice nurse taking your
95% confidence interval around %
your problems seriously (+/-)
% Neither good nor poor
Neither good nor poor
% Doesn't apply
% Good (total)
Doesn't apply
% Very good
% Very poor
SHA name
PCT name
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 1,944,734 775,739 563,284 138,580 24,709 12,747 429,674 40% 29% 7% 1% 1% 22% 69% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,279 9,508 5,438 1,211 136 88 3,897 47% 27% 6% 1% * 19% 74% 1%
South West SHA 5QQ DEVON PCT 28,334 13,127 7,550 1,545 222 128 5,762 46% 27% 5% 1% * 20% 73% 1%
South West SHA TAL TORBAY CARE TRUST 5,411 2,443 1,448 328 46 24 1,122 45% 27% 6% 1% * 21% 72% 1%
200
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with care received at surgery
who are satisfied with the care they
% Neither satisfied nor dissatisfied
95% confidence interval around %
Satisfaction with care received at
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
surgery - total responses
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
receive (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,083,577 1,070,014 795,196 136,682 60,141 21,545 51% 38% 7% 3% 1% 90% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 103,702 58,458 37,030 5,549 2,046 619 56% 36% 5% 2% 1% 92% 0%
North West SHA N/A N/A 867,552 315,503 36% 281,255 150,471 103,650 17,004 7,566 2,565 53% 37% 6% 3% 1% 90% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 208,221 110,621 77,465 12,773 5,402 1,960 53% 37% 6% 3% 1% 90% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 176,378 90,311 68,014 11,464 4,884 1,706 51% 39% 6% 3% 1% 90% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 219,192 111,063 84,366 14,601 6,579 2,582 51% 38% 7% 3% 1% 89% 0%
East of England SHA N/A N/A 479,906 205,710 43% 227,844 116,221 88,425 14,537 6,623 2,038 51% 39% 6% 3% 1% 90% 0%
London SHA N/A N/A 1,288,203 397,393 31% 318,189 135,172 134,252 29,101 13,676 5,987 42% 42% 9% 4% 2% 85% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 174,836 91,124 66,105 10,981 5,040 1,586 52% 38% 6% 3% 1% 90% 0%
South Central SHA N/A N/A 316,489 132,029 42% 163,488 86,362 61,787 9,935 4,187 1,217 53% 38% 6% 3% 1% 91% 0%
South West SHA N/A N/A 413,782 192,163 46% 210,471 120,210 74,102 10,735 4,139 1,285 57% 35% 5% 2% 1% 92% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,748 6,136 3,739 610 201 62 57% 35% 6% 2% 1% 92% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,415 4,885 2,950 387 152 42 58% 35% 5% 2% 1% 93% 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,359 1,698 1,349 212 74 26 51% 40% 6% 2% 1% 91% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,277 4,089 2,599 393 153 43 56% 36% 5% 2% 1% 92% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,079 2,277 1,518 179 82 23 56% 37% 4% 2% 1% 93% 1%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 8,073 4,375 2,961 493 203 42 54% 37% 6% 3% 1% 91% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,118 3,620 2,066 276 120 36 59% 34% 5% 2% 1% 93% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,136 6,381 3,859 575 238 82 57% 35% 5% 2% 1% 92% 0%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,718 3,147 2,064 321 134 51 55% 36% 6% 2% 1% 91% 1%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,843 11,485 7,629 1,222 374 133 55% 37% 6% 2% 1% 92% 0%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,233 3,100 1,789 238 78 28 59% 34% 5% 1% 1% 93% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,703 7,264 4,506 644 237 52 57% 35% 5% 2% * 93% 0%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,117 3,165 2,287 403 179 83 52% 37% 7% 3% 1% 89% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 9,010 4,897 3,176 584 262 92 54% 35% 6% 3% 1% 90% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,387 6,077 4,268 647 319 77 53% 37% 6% 3% 1% 91% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,276 6,740 4,360 709 348 118 55% 36% 6% 3% 1% 90% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,760 3,080 2,082 379 162 56 53% 36% 7% 3% 1% 90% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,955 5,768 4,125 692 281 89 53% 38% 6% 3% 1% 90% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,898 4,179 3,030 422 211 55 53% 38% 5% 3% 1% 91% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 6,021 3,485 2,041 315 145 35 58% 34% 5% 2% 1% 92% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,752 4,408 3,323 611 291 119 50% 38% 7% 3% 1% 88% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,305 3,835 2,763 451 197 59 53% 38% 6% 3% 1% 90% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,111 4,570 3,510 636 303 93 50% 39% 7% 3% 1% 89% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,515 12,186 6,860 997 376 97 59% 33% 5% 2% * 93% 0%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,431 7,262 4,944 817 318 90 54% 37% 6% 2% 1% 91% 0%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 18,075 9,552 6,858 1,026 477 163 53% 38% 6% 3% 1% 91% 0%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,813 7,596 5,630 1,003 422 161 51% 38% 7% 3% 1% 89% 0%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 11,026 6,042 3,993 614 268 109 55% 36% 6% 2% 1% 91% 1%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,849 7,724 4,261 551 254 59 60% 33% 4% 2% * 93% 0%
201
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with care received at surgery
who are satisfied with the care they
% Neither satisfied nor dissatisfied
95% confidence interval around %
Satisfaction with care received at
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
surgery - total responses
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
receive (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,083,577 1,070,014 795,196 136,682 60,141 21,545 51% 38% 7% 3% 1% 90% 0%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,675 10,195 6,794 1,084 469 133 55% 36% 6% 3% 1% 91% 0%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,376 6,377 4,765 747 361 126 52% 39% 6% 3% 1% 90% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,180 5,815 3,589 528 191 56 57% 35% 5% 2% 1% 92% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,217 9,686 6,921 1,077 399 133 53% 38% 6% 2% 1% 91% 0%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,290 4,120 3,173 585 281 131 50% 38% 7% 3% 2% 88% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,415 4,616 2,958 502 246 93 55% 35% 6% 3% 1% 90% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,802 9,094 7,939 1,626 806 337 46% 40% 8% 4% 2% 86% 0%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,490 3,347 2,519 413 172 37 52% 39% 6% 3% 1% 90% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,768 5,224 3,609 578 268 89 53% 37% 6% 3% 1% 90% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,933 4,276 2,905 487 174 91 54% 37% 6% 2% 1% 91% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,342 5,115 3,353 541 262 72 55% 36% 6% 3% 1% 91% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 31,188 15,978 12,123 1,919 868 301 51% 39% 6% 3% 1% 90% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,716 8,336 5,811 1,031 394 142 53% 37% 7% 3% 1% 90% 0%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,544 6,785 5,402 866 379 112 50% 40% 6% 3% 1% 90% 0%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,713 11,132 8,347 1,381 622 231 51% 38% 6% 3% 1% 90% 0%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,742 6,074 4,407 790 331 140 52% 38% 7% 3% 1% 89% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,380 19,088 10,194 1,428 521 148 61% 32% 5% 2% * 93% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 12,414 6,739 4,561 757 257 100 54% 37% 6% 2% 1% 91% 0%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,893 5,304 4,310 791 340 148 49% 40% 7% 3% 1% 88% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,562 9,459 7,698 1,436 678 291 48% 39% 7% 3% 1% 88% 0%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,536 3,763 2,226 352 136 58 58% 34% 5% 2% 1% 92% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,691 6,454 4,882 848 370 137 51% 38% 7% 3% 1% 89% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,312 2,308 1,611 275 83 35 54% 37% 6% 2% 1% 91% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,820 15,079 10,304 1,591 644 201 54% 37% 6% 2% 1% 91% 0%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,936 5,635 4,111 826 282 83 52% 38% 8% 3% 1% 89% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,869 13,625 9,756 1,578 687 222 53% 38% 6% 3% 1% 90% 0%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 28,906 14,976 10,895 1,888 819 327 52% 38% 7% 3% 1% 90% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 26,284 13,466 10,341 1,576 696 205 51% 39% 6% 3% 1% 91% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,210 5,268 5,744 1,275 615 309 40% 43% 10% 5% 2% 83% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,351 13,499 10,370 1,607 687 187 51% 39% 6% 3% 1% 91% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 7,102 4,150 2,411 365 150 27 58% 34% 5% 2% * 92% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,595 7,667 5,391 969 436 133 53% 37% 7% 3% 1% 89% 0%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,653 6,515 4,246 606 221 64 56% 36% 5% 2% 1% 92% 0%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 10,060 4,819 4,009 727 366 138 48% 40% 7% 4% 1% 88% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,292 6,537 5,130 1,007 433 185 49% 39% 8% 3% 1% 88% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,389 2,979 2,537 511 253 109 47% 40% 8% 4% 2% 86% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,688 4,573 3,853 778 323 162 47% 40% 8% 3% 2% 87% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,770 3,761 4,741 1,230 645 393 35% 44% 11% 6% 4% 79% 1%
202
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with care received at surgery
who are satisfied with the care they
% Neither satisfied nor dissatisfied
95% confidence interval around %
Satisfaction with care received at
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
surgery - total responses
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
receive (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,083,577 1,070,014 795,196 136,682 60,141 21,545 51% 38% 7% 3% 1% 90% 0%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,187 6,375 4,774 697 247 93 52% 39% 6% 2% 1% 91% 0%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,587 5,385 5,344 1,089 542 226 43% 42% 9% 4% 2% 85% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,505 7,262 6,248 1,144 584 266 47% 40% 7% 4% 2% 87% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,375 4,477 3,123 512 207 56 53% 37% 6% 2% 1% 91% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,570 5,459 3,872 738 342 160 52% 37% 7% 3% 2% 88% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 24,041 13,053 8,885 1,313 595 196 54% 37% 5% 2% 1% 91% 0%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,480 12,866 8,027 1,103 372 112 57% 36% 5% 2% * 93% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,359 11,002 8,334 1,266 595 163 52% 39% 6% 3% 1% 91% 0%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,539 4,182 3,443 548 268 98 49% 40% 6% 3% 1% 89% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,435 3,148 3,201 708 277 101 42% 43% 10% 4% 1% 85% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 14,001 7,307 5,196 965 410 123 52% 37% 7% 3% 1% 89% 0%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,280 8,047 6,498 1,088 503 144 49% 40% 7% 3% 1% 89% 0%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 22,075 10,017 9,452 1,558 782 266 45% 43% 7% 4% 1% 88% 0%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 22,090 11,292 8,768 1,297 581 152 51% 40% 6% 3% 1% 91% 0%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,361 3,042 2,527 477 212 104 48% 40% 7% 3% 2% 88% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,599 12,737 8,860 1,327 533 142 54% 38% 6% 2% 1% 92% 0%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,499 15,653 11,137 1,735 757 217 53% 38% 6% 3% 1% 91% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 8,989 5,166 3,187 409 180 48 57% 35% 5% 2% 1% 93% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,844 13,462 8,644 1,157 477 105 56% 36% 5% 2% * 93% 0%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,827 5,151 4,417 764 387 107 48% 41% 7% 4% 1% 88% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,549 6,436 4,657 868 444 144 51% 37% 7% 4% 1% 88% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,506 7,347 5,652 934 432 141 51% 39% 6% 3% 1% 90% 0%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,789 7,416 6,230 1,251 647 246 47% 39% 8% 4% 2% 86% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,761 4,336 4,042 819 427 138 44% 41% 8% 4% 1% 86% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,190 3,470 2,850 557 256 57 48% 40% 8% 4% 1% 88% 1%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,336 5,907 4,886 950 437 156 48% 40% 8% 4% 1% 87% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,605 4,181 4,054 834 398 138 44% 42% 9% 4% 1% 86% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 13,104 5,631 5,572 1,167 535 199 43% 43% 9% 4% 2% 85% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 9,966 4,239 4,104 1,008 423 192 43% 41% 10% 4% 2% 84% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,416 3,832 4,186 860 383 154 41% 44% 9% 4% 2% 85% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,353 2,653 2,663 610 260 167 42% 42% 10% 4% 3% 84% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,833 4,458 4,042 776 387 170 45% 41% 8% 4% 2% 86% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 9,010 3,524 3,917 848 420 301 39% 43% 9% 5% 3% 83% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,574 4,142 5,175 1,299 615 343 36% 45% 11% 5% 3% 80% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,141 3,951 4,266 1,070 533 321 39% 42% 11% 5% 3% 81% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 6,992 2,944 3,026 622 290 108 42% 43% 9% 4% 2% 85% 1%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,402 4,837 5,974 1,521 727 342 36% 45% 11% 5% 3% 81% 1%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 8,928 3,434 3,899 982 443 170 38% 44% 11% 5% 2% 82% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 13,020 4,763 5,732 1,467 682 376 37% 44% 11% 5% 3% 81% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,715 3,472 3,863 875 356 149 40% 44% 10% 4% 2% 84% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,317 3,752 4,142 881 394 149 40% 44% 9% 4% 2% 85% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,938 3,330 3,408 704 366 130 42% 43% 9% 5% 2% 85% 1%
203
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with care received at surgery
who are satisfied with the care they
% Neither satisfied nor dissatisfied
95% confidence interval around %
Satisfaction with care received at
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
surgery - total responses
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
receive (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,083,577 1,070,014 795,196 136,682 60,141 21,545 51% 38% 7% 3% 1% 90% 0%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 13,967 6,261 5,841 1,131 504 230 45% 42% 8% 4% 2% 87% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,312 3,449 2,849 606 288 120 47% 39% 8% 4% 2% 86% 1%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,481 4,186 3,763 879 445 208 44% 40% 9% 5% 2% 84% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 14,233 6,326 6,080 1,114 505 209 44% 43% 8% 4% 1% 87% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,752 5,206 4,785 1,025 518 219 44% 41% 9% 4% 2% 85% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 11,031 4,783 4,563 1,009 469 208 43% 41% 9% 4% 2% 85% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,448 6,183 5,488 1,106 488 183 46% 41% 8% 4% 1% 87% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,509 3,719 2,870 531 299 90 50% 38% 7% 4% 1% 88% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,682 6,693 6,177 1,108 521 182 46% 42% 8% 4% 1% 88% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,642 3,900 4,108 974 440 220 40% 43% 10% 5% 2% 83% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 9,935 3,757 4,333 1,087 531 227 38% 44% 11% 5% 2% 81% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,594 3,855 3,597 680 333 128 45% 42% 8% 4% 1% 87% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,313 4,405 4,291 939 504 174 43% 42% 9% 5% 2% 84% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,759 5,912 4,466 756 478 147 50% 38% 6% 4% 1% 88% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,388 23,120 17,190 2,599 1,179 300 52% 39% 6% 3% 1% 91% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 31,874 16,602 12,140 2,013 822 296 52% 38% 6% 3% 1% 90% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,574 7,786 4,750 675 290 74 57% 35% 5% 2% 1% 92% 0%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,115 4,217 2,266 402 171 58 59% 32% 6% 2% 1% 91% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,600 13,811 9,946 1,789 787 266 52% 37% 7% 3% 1% 89% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 29,213 15,271 11,056 1,807 809 270 52% 38% 6% 3% 1% 90% 0%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,353 3,957 3,899 879 460 159 42% 42% 9% 5% 2% 84% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 7,984 4,229 3,017 505 176 56 53% 38% 6% 2% 1% 91% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 10,060 5,137 3,874 639 301 109 51% 39% 6% 3% 1% 90% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,431 28,288 18,262 2,570 1,046 265 56% 36% 5% 2% 1% 92% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 20,016 10,611 7,644 1,195 456 110 53% 38% 6% 2% 1% 91% 0%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,684 14,401 9,273 1,312 537 161 56% 36% 5% 2% 1% 92% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,767 9,584 7,332 1,201 525 125 51% 39% 6% 3% 1% 90% 0%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,614 6,816 6,626 1,374 594 203 44% 42% 9% 4% 1% 86% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,581 3,340 1,860 261 92 29 60% 33% 5% 2% 1% 93% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,635 4,625 4,046 629 266 70 48% 42% 7% 3% 1% 90% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,538 6,173 3,536 530 214 85 59% 34% 5% 2% 1% 92% 0%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,598 4,439 2,660 347 129 22 58% 35% 5% 2% * 93% 1%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 8,048 3,905 3,277 581 230 54 49% 41% 7% 3% 1% 89% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 8,054 4,222 3,024 531 190 88 52% 38% 7% 2% 1% 90% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,578 13,215 8,614 1,193 436 120 56% 37% 5% 2% 1% 93% 0%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,570 9,214 6,810 1,005 406 134 52% 39% 6% 2% 1% 91% 0%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,588 9,890 6,243 964 366 125 56% 35% 5% 2% 1% 92% 0%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,743 11,884 7,382 974 370 134 57% 36% 5% 2% 1% 93% 0%
204
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Satisfaction with care received at surgery
who are satisfied with the care they
% Neither satisfied nor dissatisfied
95% confidence interval around %
Satisfaction with care received at
Neither satisfied nor dissatisfied
Total completed forms received
Total survey forms distributed
surgery - total responses
% Fairly dissatisfied
% Very dissatisfied
Response rate (%)
% Satisfied (total)
Fairly dissatisfied
% Fairly satisfied
Very dissatisfied
% Very satisfied
Fairly satisfied
Very satisfied
receive (+/-)
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,083,577 1,070,014 795,196 136,682 60,141 21,545 51% 38% 7% 3% 1% 90% 0%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,780 9,763 4,984 657 284 93 62% 32% 4% 2% 1% 93% 0%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,226 8,306 4,807 772 257 84 58% 34% 5% 2% 1% 92% 0%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,328 12,740 7,116 941 423 109 60% 33% 4% 2% 1% 93% 0%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 30,029 18,364 9,722 1,323 485 135 61% 32% 4% 2% * 94% 0%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,755 3,472 1,881 288 82 32 60% 33% 5% 1% 1% 93% 1%
205
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Recommending GP surgery to someone who has moved to the local area¹
who would recommend GP surgery to
Recommend GP surgery to someone
No, would definitely not recommend
% Yes, would definitely recommend
No, would probably not recommend
95% confidence interval around %
Yes, would definitely recommend
% No, would definitely not
% Yes, might recommend
% No, would probably not
Yes, might recommend
- total responses
someone (+/-)
% Don't know
% Yes (total)
recommend
recommend
% Not sure
Don't know
SHA name
PCT name
PCT code
Not sure
N/A N/A Results for England as a whole 1,550,163 935,599 363,542 131,018 62,777 32,048 25,180 60% 23% 8% 4% 2% 2% 84% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 76,643 48,592 17,313 5,892 2,696 1,086 1,064 63% 23% 8% 4% 1% 1% 86% 0%
North West SHA N/A N/A 209,926 127,783 48,595 17,705 8,468 4,162 3,213 61% 23% 8% 4% 2% 2% 84% 0%
Yorkshire and the Humber N/A N/A 155,552 95,255 35,914 12,986 5,872 2,910 2,617 61% 23% 8% 4% 2% 2% 84% 0%
East Midlands SHA N/A N/A 131,783 79,081 31,481 11,082 5,322 2,693 2,124 60% 24% 8% 4% 2% 2% 84% 0%
West Midlands SHA N/A N/A 161,494 95,137 37,937 14,717 7,192 3,874 2,636 59% 23% 9% 4% 2% 2% 82% 0%
East of England SHA N/A N/A 169,986 103,482 39,997 13,831 6,922 3,215 2,540 61% 24% 8% 4% 2% 1% 84% 0%
London SHA N/A N/A 236,787 125,155 60,870 25,506 12,276 7,872 5,108 53% 26% 11% 5% 3% 2% 79% 0%
South East Coast SHA N/A N/A 130,115 80,715 29,833 10,116 5,128 2,495 1,828 62% 23% 8% 4% 2% 1% 85% 0%
South Central SHA N/A N/A 122,092 76,873 28,155 9,041 4,233 1,912 1,878 63% 23% 7% 3% 2% 2% 86% 0%
South West SHA N/A N/A 155,784 103,526 33,447 10,142 4,667 1,829 2,174 66% 21% 7% 3% 1% 1% 88% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 7,940 5,047 1,861 583 264 83 101 64% 23% 7% 3% 1% 1% 87% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 6,212 4,072 1,354 444 169 105 68 66% 22% 7% 3% 2% 1% 87% 1%
North East SHA 5D9 HARTLEPOOL PCT 2,466 1,412 609 257 113 38 36 57% 25% 10% 5% 2% 1% 82% 1%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 5,468 3,464 1,223 422 204 78 77 63% 22% 8% 4% 1% 1% 86% 1%
North East SHA 5J9 DARLINGTON PCT 2,950 1,818 732 203 127 39 32 62% 25% 7% 4% 1% 1% 86% 1%
North East SHA 5KF GATESHEAD PCT 5,930 3,683 1,330 507 238 86 85 62% 22% 9% 4% 1% 1% 85% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 4,522 2,894 996 337 164 62 70 64% 22% 7% 4% 1% 2% 86% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 8,213 5,180 1,829 626 318 151 108 63% 22% 8% 4% 2% 1% 85% 1%
North East SHA 5KM MIDDLESBROUGH PCT 4,228 2,458 980 407 196 91 97 58% 23% 10% 5% 2% 2% 81% 1%
North East SHA 5ND COUNTY DURHAM PCT 15,474 9,880 3,484 1,148 538 201 224 64% 23% 7% 3% 1% 1% 86% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 3,828 2,499 863 265 107 55 40 65% 23% 7% 3% 1% 1% 88% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 9,411 6,183 2,053 692 259 96 127 66% 22% 7% 3% 1% 1% 88% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 4,563 2,711 1,058 393 182 120 99 59% 23% 9% 4% 3% 2% 83% 1%
North West SHA 5F5 SALFORD PCT 6,622 4,039 1,474 554 282 162 110 61% 22% 8% 4% 2% 2% 83% 1%
North West SHA 5F7 STOCKPORT PCT 8,576 5,273 2,023 727 303 153 97 61% 24% 8% 4% 2% 1% 85% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 9,131 5,488 2,094 791 392 236 130 60% 23% 9% 4% 3% 1% 83% 1%
North West SHA 5HP BLACKPOOL PCT 4,283 2,524 998 405 214 91 51 59% 23% 9% 5% 2% 1% 82% 1%
North West SHA 5HQ BOLTON PCT 8,252 4,951 1,984 701 326 145 145 60% 24% 9% 4% 2% 2% 84% 1%
North West SHA 5J2 WARRINGTON PCT 5,827 3,592 1,365 483 225 101 61 62% 23% 8% 4% 2% 1% 85% 1%
North West SHA 5J4 KNOWSLEY PCT 4,435 2,775 973 337 214 72 64 63% 22% 8% 5% 2% 1% 85% 1%
North West SHA 5J5 OLDHAM PCT 6,585 3,801 1,565 608 293 174 146 58% 24% 9% 4% 3% 2% 81% 1%
North West SHA 5JX BURY PCT 5,480 3,293 1,309 476 231 84 89 60% 24% 9% 4% 2% 2% 84% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 6,846 3,941 1,644 652 353 169 86 58% 24% 10% 5% 2% 1% 82% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 15,140 10,160 3,207 976 432 170 194 67% 21% 6% 3% 1% 1% 88% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 10,043 6,271 2,365 745 383 140 139 62% 24% 7% 4% 1% 1% 86% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 13,334 8,180 3,069 1,108 530 283 164 61% 23% 8% 4% 2% 1% 84% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 11,123 6,608 2,610 1,006 495 205 199 59% 23% 9% 4% 2% 2% 83% 1%
North West SHA 5NJ SEFTON PCT 8,131 4,911 1,881 704 372 165 98 60% 23% 9% 5% 2% 1% 84% 1%
North West SHA 5NK WIRRAL PCT 9,604 6,288 2,141 678 255 129 113 65% 22% 7% 3% 1% 1% 88% 1%
206
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Recommending GP surgery to someone who has moved to the local area¹
who would recommend GP surgery to
Recommend GP surgery to someone
No, would definitely not recommend
% Yes, would definitely recommend
No, would probably not recommend
95% confidence interval around %
Yes, would definitely recommend
% No, would definitely not
% Yes, might recommend
% No, would probably not
Yes, might recommend
- total responses
someone (+/-)
% Don't know
% Yes (total)
recommend
recommend
% Not sure
Don't know
SHA name
PCT name
PCT code
Not sure
N/A N/A Results for England as a whole 1,550,163 935,599 363,542 131,018 62,777 32,048 25,180 60% 23% 8% 4% 2% 2% 84% 0%
North West SHA 5NL LIVERPOOL PCT 13,802 8,303 3,153 1,322 555 236 232 60% 23% 10% 4% 2% 2% 83% 1%
North West SHA 5NM HALTON & ST HELENS PCT 9,214 5,392 2,292 796 424 188 122 59% 25% 9% 5% 2% 1% 83% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 7,628 5,100 1,642 480 247 78 81 67% 22% 6% 3% 1% 1% 88% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 13,803 8,721 3,248 1,023 391 209 211 63% 24% 7% 3% 2% 2% 87% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 6,142 3,435 1,462 616 316 203 111 56% 24% 10% 5% 3% 2% 80% 1%
North West SHA 5NR TRAFFORD PCT 6,361 3,981 1,418 504 254 127 77 63% 22% 8% 4% 2% 1% 85% 1%
North West SHA 5NT MANCHESTER PCT 15,001 8,045 3,620 1,620 798 522 395 54% 24% 11% 5% 3% 3% 78% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 4,828 2,890 1,105 488 182 80 83 60% 23% 10% 4% 2% 2% 83% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 7,245 4,362 1,721 625 304 135 99 60% 24% 9% 4% 2% 1% 84% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 5,943 3,804 1,301 444 206 110 78 64% 22% 7% 3% 2% 1% 86% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 6,972 4,270 1,615 588 291 122 85 61% 23% 8% 4% 2% 1% 84% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 23,505 14,315 5,530 1,951 887 439 384 61% 24% 8% 4% 2% 2% 84% 0%
Yorkshire and the Humber 5N2 KIRKLEES PCT 11,641 7,114 2,701 976 415 223 213 61% 23% 8% 4% 2% 2% 84% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 10,171 5,946 2,608 905 393 162 156 58% 26% 9% 4% 2% 2% 84% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 16,230 9,477 3,957 1,478 653 348 317 58% 24% 9% 4% 2% 2% 83% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 8,685 5,117 2,072 798 358 193 147 59% 24% 9% 4% 2% 2% 83% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 23,324 16,205 4,709 1,326 545 221 319 69% 20% 6% 2% 1% 1% 90% 0%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 9,261 6,041 1,995 660 288 149 127 65% 22% 7% 3% 2% 1% 87% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 8,178 4,325 2,068 954 437 233 162 53% 25% 12% 5% 3% 2% 78% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 14,668 8,354 3,470 1,381 695 408 361 57% 24% 9% 5% 3% 2% 81% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 4,902 3,035 1,061 414 218 87 86 62% 22% 8% 4% 2% 2% 84% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 9,487 5,430 2,415 841 379 215 206 57% 25% 9% 4% 2% 2% 83% 1%
East Midlands SHA 5ET BASSETLAW PCT 3,151 1,989 751 221 133 28 28 63% 24% 7% 4% 1% 1% 87% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 20,839 13,106 4,848 1,583 708 310 284 63% 23% 8% 3% 1% 1% 86% 0%
East Midlands SHA 5N7 DERBY CITY PCT 8,154 4,874 1,904 723 350 146 157 60% 23% 9% 4% 2% 2% 83% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 19,437 11,844 4,536 1,575 827 389 267 61% 23% 8% 4% 2% 1% 84% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 21,527 13,119 4,894 1,767 908 490 350 61% 23% 8% 4% 2% 2% 84% 0%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 19,670 12,153 4,664 1,554 705 346 247 62% 24% 8% 4% 2% 1% 85% 0%
East Midlands SHA 5PC LEICESTER CITY PCT 9,817 4,568 2,712 1,211 615 439 273 47% 28% 12% 6% 4% 3% 74% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 19,702 11,998 4,756 1,608 697 331 312 61% 24% 8% 4% 2% 2% 85% 0%
West Midlands SHA 5CN HEREFORDSHIRE PCT 5,301 3,526 1,123 385 158 55 54 67% 21% 7% 3% 1% 1% 88% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 10,669 6,541 2,367 928 430 281 122 61% 22% 9% 4% 3% 1% 83% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 8,697 5,795 1,826 589 257 107 124 67% 21% 7% 3% 1% 1% 88% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 7,299 4,016 1,828 718 403 214 121 55% 25% 10% 6% 3% 2% 80% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 9,798 5,472 2,418 992 428 261 226 56% 25% 10% 4% 3% 2% 81% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 4,805 2,643 1,117 495 293 176 81 55% 23% 10% 6% 4% 2% 78% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 7,168 3,763 1,797 837 384 228 159 52% 25% 12% 5% 3% 2% 78% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 7,945 3,376 2,065 1,131 624 463 286 42% 26% 14% 8% 6% 4% 68% 1%
207
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Recommending GP surgery to someone who has moved to the local area¹
who would recommend GP surgery to
Recommend GP surgery to someone
No, would definitely not recommend
% Yes, would definitely recommend
No, would probably not recommend
95% confidence interval around %
Yes, would definitely recommend
% No, would definitely not
% Yes, might recommend
% No, would probably not
Yes, might recommend
- total responses
someone (+/-)
% Don't know
% Yes (total)
recommend
recommend
% Not sure
Don't know
SHA name
PCT name
PCT code
Not sure
N/A N/A Results for England as a whole 1,550,163 935,599 363,542 131,018 62,777 32,048 25,180 60% 23% 8% 4% 2% 2% 84% 0%
West Midlands SHA 5PE DUDLEY PCT 9,009 5,405 2,184 781 384 138 117 60% 24% 9% 4% 2% 1% 84% 1%
West Midlands SHA 5PF SANDWELL PCT 9,261 4,561 2,448 1,078 610 368 196 49% 26% 12% 7% 4% 2% 76% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 11,224 6,161 2,694 1,170 605 361 232 55% 24% 10% 5% 3% 2% 79% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 6,228 3,822 1,471 505 230 94 106 61% 24% 8% 4% 2% 2% 85% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 7,702 4,306 1,855 780 382 222 157 56% 24% 10% 5% 3% 2% 80% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 17,800 11,390 3,873 1,333 665 299 240 64% 22% 7% 4% 2% 1% 86% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 16,544 10,922 3,696 1,160 418 188 161 66% 22% 7% 3% 1% 1% 88% 0%
West Midlands SHA 5PM WARWICKSHIRE PCT 15,751 9,744 3,638 1,287 616 269 195 62% 23% 8% 4% 2% 1% 85% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 6,295 3,695 1,537 549 303 151 58 59% 24% 9% 5% 2% 1% 83% 1%
East of England SHA 5GC LUTON PCT 5,509 2,799 1,463 633 314 170 129 51% 27% 11% 6% 3% 2% 77% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 10,434 6,145 2,526 870 497 235 161 59% 24% 8% 5% 2% 2% 83% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 12,161 7,241 2,967 1,058 487 236 173 60% 24% 9% 4% 2% 1% 84% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 16,584 9,358 4,311 1,524 787 365 239 56% 26% 9% 5% 2% 1% 82% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 16,576 10,324 3,964 1,238 557 248 244 62% 24% 7% 3% 1% 1% 86% 1%
East of England SHA 5PN PETERBOROUGH PCT 4,796 2,613 1,209 460 244 150 119 54% 25% 10% 5% 3% 2% 80% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 17,641 11,590 3,857 1,245 505 234 210 66% 22% 7% 3% 1% 1% 88% 0%
East of England SHA 5PQ NORFOLK PCT 22,063 13,923 4,961 1,741 734 352 351 63% 22% 8% 3% 2% 2% 86% 0%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 6,700 4,561 1,368 392 197 79 103 68% 20% 6% 3% 1% 2% 88% 1%
East of England SHA 5PT SUFFOLK PCT 17,611 11,671 3,927 1,093 521 174 224 66% 22% 6% 3% 1% 1% 89% 0%
East of England SHA 5PV WEST ESSEX PCT 8,068 4,680 1,996 726 377 154 135 58% 25% 9% 5% 2% 2% 83% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 9,299 5,520 2,042 823 538 244 131 59% 22% 9% 6% 3% 1% 81% 1%
East of England SHA 5PX MID ESSEX PCT 10,830 6,581 2,556 852 478 197 166 61% 24% 8% 4% 2% 2% 84% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 11,716 6,475 2,851 1,175 684 377 155 55% 24% 10% 6% 3% 1% 80% 1%
London SHA 5A4 HAVERING PCT 7,247 3,766 1,831 799 479 256 116 52% 25% 11% 7% 4% 2% 77% 1%
London SHA 5A5 KINGSTON PCT 5,284 3,086 1,301 485 239 88 84 58% 25% 9% 5% 2% 2% 83% 1%
London SHA 5A7 BROMLEY PCT 9,185 5,319 2,191 887 462 222 105 58% 24% 10% 5% 2% 1% 82% 1%
London SHA 5A8 GREENWICH PCT 7,145 3,722 1,903 751 396 225 147 52% 27% 11% 6% 3% 2% 79% 1%
London SHA 5A9 BARNET PCT 9,704 5,160 2,612 974 478 292 187 53% 27% 10% 5% 3% 2% 80% 1%
London SHA 5AT HILLINGDON PCT 7,365 3,758 1,952 814 424 253 162 51% 27% 11% 6% 3% 2% 78% 1%
London SHA 5C1 ENFIELD PCT 6,971 3,496 1,928 797 372 229 149 50% 28% 11% 5% 3% 2% 78% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 4,690 2,246 1,241 586 283 200 134 48% 26% 12% 6% 4% 3% 74% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 7,319 4,061 1,800 693 352 253 159 55% 25% 9% 5% 3% 2% 80% 1%
London SHA 5C4 TOWER HAMLETS PCT 6,745 3,367 1,786 749 343 305 196 50% 26% 11% 5% 5% 3% 76% 1%
London SHA 5C5 NEWHAM PCT 8,639 3,816 2,312 1,276 504 400 330 44% 27% 15% 6% 5% 4% 71% 1%
London SHA 5C9 HARINGEY PCT 7,669 3,727 1,945 915 481 397 204 49% 25% 12% 6% 5% 3% 74% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 5,188 2,791 1,362 529 272 123 111 54% 26% 10% 5% 2% 2% 80% 1%
London SHA 5HX EALING PCT 9,870 4,409 2,636 1,361 687 458 320 45% 27% 14% 7% 5% 3% 71% 1%
London SHA 5HY HOUNSLOW PCT 6,582 3,226 1,759 787 378 256 176 49% 27% 12% 6% 4% 3% 76% 1%
London SHA 5K5 BRENT PCT 9,666 4,432 2,517 1,354 604 453 305 46% 26% 14% 6% 5% 3% 72% 1%
London SHA 5K6 HARROW PCT 6,347 3,302 1,631 756 321 198 139 52% 26% 12% 5% 3% 2% 78% 1%
London SHA 5K7 CAMDEN PCT 6,990 3,732 1,907 705 309 185 151 53% 27% 10% 4% 3% 2% 81% 1%
London SHA 5K8 ISLINGTON PCT 5,944 3,167 1,577 601 282 183 133 53% 27% 10% 5% 3% 2% 80% 1%
208
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Recommending GP surgery to someone who has moved to the local area¹
who would recommend GP surgery to
Recommend GP surgery to someone
No, would definitely not recommend
% Yes, would definitely recommend
No, would probably not recommend
95% confidence interval around %
Yes, would definitely recommend
% No, would definitely not
% Yes, might recommend
% No, would probably not
Yes, might recommend
- total responses
someone (+/-)
% Don't know
% Yes (total)
recommend
recommend
% Not sure
Don't know
SHA name
PCT name
PCT code
Not sure
N/A N/A Results for England as a whole 1,550,163 935,599 363,542 131,018 62,777 32,048 25,180 60% 23% 8% 4% 2% 2% 84% 0%
London SHA 5K9 CROYDON PCT 10,207 5,679 2,523 1,021 490 290 204 56% 25% 10% 5% 3% 2% 80% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 5,502 3,146 1,363 467 268 170 88 57% 25% 8% 5% 3% 2% 82% 1%
London SHA 5LC WESTMINSTER PCT 7,154 3,829 1,815 729 342 254 185 54% 25% 10% 5% 4% 3% 79% 1%
London SHA 5LD LAMBETH PCT 10,874 6,362 2,740 941 391 234 207 59% 25% 9% 4% 2% 2% 84% 1%
London SHA 5LE SOUTHWARK PCT 8,660 4,810 2,211 848 389 258 144 56% 26% 10% 4% 3% 2% 81% 1%
London SHA 5LF LEWISHAM PCT 8,278 4,618 2,130 758 385 261 126 56% 26% 9% 5% 3% 2% 82% 1%
London SHA 5LG WANDSWORTH PCT 10,160 6,123 2,388 871 396 236 146 60% 24% 9% 4% 2% 1% 84% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 5,578 3,406 1,249 494 224 128 76 61% 22% 9% 4% 2% 1% 83% 1%
London SHA 5M7 SUTTON & MERTON PCT 10,859 6,153 2,757 1,020 491 266 173 57% 25% 9% 5% 2% 2% 82% 1%
London SHA 5NA REDBRIDGE PCT 7,094 3,543 1,866 833 395 279 179 50% 26% 12% 6% 4% 3% 76% 1%
London SHA 5NC WALTHAM FOREST PCT 7,453 3,491 1,986 976 488 323 190 47% 27% 13% 7% 4% 3% 73% 1%
London SHA TAK BEXLEY CARE TRUST 6,418 3,410 1,652 729 350 196 81 53% 26% 11% 5% 3% 1% 79% 1%
South East Coast SHA 5L3 MEDWAY PCT 7,632 3,820 1,963 888 522 297 142 50% 26% 12% 7% 4% 2% 76% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 8,758 5,008 2,172 728 436 261 153 57% 25% 8% 5% 3% 2% 82% 1%
South East Coast SHA 5P5 SURREY PCT 33,046 21,290 7,452 2,352 1,087 429 436 64% 23% 7% 3% 1% 1% 87% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 23,560 14,761 5,426 1,737 874 389 374 63% 23% 7% 4% 2% 2% 86% 0%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 10,202 6,859 2,150 694 269 137 93 67% 21% 7% 3% 1% 1% 88% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 5,239 3,387 1,112 395 194 77 74 65% 21% 8% 4% 1% 1% 86% 1%
South East Coast SHA 5P9 WEST KENT PCT 19,813 12,284 4,515 1,590 761 403 260 62% 23% 8% 4% 2% 1% 85% 0%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 21,864 13,305 5,043 1,732 986 503 295 61% 23% 8% 5% 2% 1% 84% 0%
South Central SHA 5CQ MILTON KEYNES PCT 7,063 3,792 1,743 792 351 255 129 54% 25% 11% 5% 4% 2% 78% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 5,916 3,655 1,399 402 264 106 89 62% 24% 7% 4% 2% 2% 85% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 7,648 4,484 1,823 676 349 164 152 59% 24% 9% 5% 2% 2% 82% 1%
South Central SHA 5QC HAMPSHIRE PCT 37,615 24,838 8,460 2,288 1,099 432 499 66% 22% 6% 3% 1% 1% 89% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 14,919 9,637 3,377 1,022 487 191 205 65% 23% 7% 3% 1% 1% 87% 1%
South Central SHA 5QE OXFORDSHIRE PCT 19,314 12,660 4,333 1,291 495 220 315 66% 22% 7% 3% 1% 2% 88% 0%
South Central SHA 5QF BERKSHIRE WEST PCT 13,896 8,645 3,218 1,134 469 222 207 62% 23% 8% 3% 2% 1% 85% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 11,608 6,246 3,018 1,223 629 283 210 54% 26% 11% 5% 2% 2% 80% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 4,114 2,916 784 212 90 40 72 71% 19% 5% 2% 1% 2% 90% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 7,097 4,245 1,747 581 277 122 125 60% 25% 8% 4% 2% 2% 84% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 7,869 5,217 1,640 504 274 121 113 66% 21% 6% 3% 2% 1% 87% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 5,669 3,843 1,271 310 144 34 68 68% 22% 5% 3% 1% 1% 90% 1%
South West SHA 5K3 SWINDON PCT 5,907 3,554 1,361 482 282 97 131 60% 23% 8% 5% 2% 2% 83% 1%
South West SHA 5M8 NORTH SOMERSET PCT 5,918 3,662 1,360 475 227 107 87 62% 23% 8% 4% 2% 1% 85% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 17,436 11,389 3,864 1,247 507 206 224 65% 22% 7% 3% 1% 1% 87% 0%
South West SHA 5QJ BRISTOL PCT 13,076 8,165 3,194 937 411 175 192 62% 24% 7% 3% 1% 1% 87% 1%
South West SHA 5QK WILTSHIRE PCT 13,023 8,524 2,770 947 420 196 166 65% 21% 7% 3% 2% 1% 87% 1%
South West SHA 5QL SOMERSET PCT 15,300 10,165 3,378 933 426 179 220 66% 22% 6% 3% 1% 1% 89% 0%
209
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
¹ The results presented here are based on data from October 2009-June 2010 only.
Responses include all those completing a questionnaire
Recommending GP surgery to someone who has moved to the local area¹
who would recommend GP surgery to
Recommend GP surgery to someone
No, would definitely not recommend
% Yes, would definitely recommend
No, would probably not recommend
95% confidence interval around %
Yes, would definitely recommend
% No, would definitely not
% Yes, might recommend
% No, would probably not
Yes, might recommend
- total responses
someone (+/-)
% Don't know
% Yes (total)
recommend
recommend
% Not sure
Don't know
SHA name
PCT name
PCT code
Not sure
N/A N/A Results for England as a whole 1,550,163 935,599 363,542 131,018 62,777 32,048 25,180 60% 23% 8% 4% 2% 2% 84% 0%
South West SHA 5QM DORSET PCT 11,710 8,428 2,108 599 340 110 125 72% 18% 5% 3% 1% 1% 90% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 10,622 7,068 2,385 629 306 91 142 67% 22% 6% 3% 1% 1% 89% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 15,775 10,958 3,125 902 404 161 225 69% 20% 6% 3% 1% 1% 89% 0%
South West SHA 5QQ DEVON PCT 22,160 15,506 4,346 1,294 522 187 305 70% 20% 6% 2% 1% 1% 90% 0%
South West SHA TAL TORBAY CARE TRUST 4,223 2,803 899 302 126 44 51 66% 21% 7% 3% 1% 1% 88% 1%
210
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they have a long-
Responses include all those completing a questionnaire standing health problem, disability or infirmity
Discussions with a doctor or nurse about how best to
Response rate Long-standing health problem, disability or infirmity deal with health problem
disability or infirmity - total responses
long-standing health problem - total
who had discussions about dealing
95% confidence interval around %
95% confidence interval around %
nurse about how best to deal with
Had discussions with a doctor or
who have a long-standing health
Total completed forms received
Long-standing health problem,
Total survey forms distributed
with health problem (+/-)
% Don't know/ can't say
Don't know/ can't say
Response rate (%)
problem (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,777,837 766,196 973,247 38,394 43% 55% 2% 0% 756,850 632,847 124,002 84% 16% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 88,256 42,502 44,121 1,634 48% 50% 2% 0% 42,012 35,524 6,489 85% 15% 0%
North West SHA N/A N/A 867,552 315,503 36% 239,893 110,704 124,152 5,036 46% 52% 2% 0% 109,266 91,552 17,714 84% 16% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 177,805 79,238 94,785 3,782 45% 53% 2% 0% 78,213 65,560 12,653 84% 16% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 150,271 65,931 81,157 3,183 44% 54% 2% 0% 65,253 54,692 10,560 84% 16% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 186,755 82,657 99,939 4,159 44% 54% 2% 0% 81,541 67,900 13,641 83% 17% 0%
East of England SHA N/A N/A 479,906 205,710 43% 194,702 82,852 107,979 3,871 43% 55% 2% 0% 81,927 68,246 13,681 83% 17% 0%
London SHA N/A N/A 1,288,203 397,393 31% 271,308 101,479 162,163 7,667 37% 60% 3% 0% 99,993 81,826 18,166 82% 18% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 149,456 63,591 82,899 2,966 43% 55% 2% 0% 62,865 52,272 10,593 83% 17% 0%
South Central SHA N/A N/A 316,489 132,029 42% 139,863 57,169 79,993 2,701 41% 57% 2% 0% 56,579 47,856 8,723 85% 15% 0%
South West SHA N/A N/A 413,782 192,163 46% 179,528 80,073 96,060 3,395 45% 54% 2% 0% 79,201 67,418 11,782 85% 15% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 9,122 4,176 4,771 176 46% 52% 2% 1% 4,123 3,473 650 84% 16% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 7,166 3,462 3,573 130 48% 50% 2% 1% 3,425 2,893 532 84% 16% 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 2,868 1,479 1,348 41 52% 47% 1% 2% 1,458 1,190 268 82% 18% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 6,154 2,865 3,155 134 47% 51% 2% 1% 2,840 2,440 400 86% 14% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 3,467 1,616 1,753 97 47% 51% 3% 2% 1,598 1,338 260 84% 16% 2%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 6,873 3,368 3,387 118 49% 49% 2% 1% 3,334 2,809 525 84% 16% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 5,211 2,618 2,498 95 50% 48% 2% 1% 2,582 2,230 352 86% 14% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 9,512 4,675 4,652 185 49% 49% 2% 1% 4,615 3,926 690 85% 15% 1%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 4,814 2,372 2,345 97 49% 49% 2% 1% 2,357 1,941 416 82% 18% 2%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 17,789 8,581 8,889 319 48% 50% 2% 1% 8,482 7,170 1,312 85% 15% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 4,416 2,177 2,164 75 49% 49% 2% 1% 2,136 1,754 382 82% 18% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 10,865 5,113 5,585 167 47% 51% 2% 1% 5,064 4,360 704 86% 14% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 5,179 2,301 2,772 106 44% 54% 2% 1% 2,267 1,978 289 87% 13% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 7,668 3,679 3,811 179 48% 50% 2% 1% 3,636 3,068 568 84% 16% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 9,733 4,381 5,161 191 45% 53% 2% 1% 4,331 3,660 671 84% 16% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 10,491 5,072 5,205 214 48% 50% 2% 1% 5,015 4,206 809 84% 16% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 4,891 2,525 2,274 93 52% 46% 2% 1% 2,501 2,083 418 83% 17% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 9,339 4,297 4,855 188 46% 52% 2% 1% 4,237 3,525 712 83% 17% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 6,677 2,917 3,671 89 44% 55% 1% 1% 2,885 2,415 470 84% 16% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 5,109 2,627 2,376 105 51% 47% 2% 1% 2,582 2,192 391 85% 15% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 7,456 3,303 3,996 157 44% 54% 2% 1% 3,254 2,728 526 84% 16% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 6,242 2,816 3,294 132 45% 53% 2% 1% 2,781 2,268 513 82% 18% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 7,780 3,658 3,952 170 47% 51% 2% 1% 3,612 3,001 610 83% 17% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 17,514 7,962 9,217 335 45% 53% 2% 1% 7,886 6,791 1,094 86% 14% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 11,418 5,525 5,649 244 48% 49% 2% 1% 5,451 4,501 950 83% 17% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 15,417 6,821 8,301 296 44% 54% 2% 1% 6,732 5,580 1,152 83% 17% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 12,657 5,871 6,523 262 46% 52% 2% 1% 5,796 4,828 967 83% 17% 1%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 9,400 4,523 4,698 179 48% 50% 2% 1% 4,466 3,593 873 80% 20% 1%
211
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they have a long-
Responses include all those completing a questionnaire standing health problem, disability or infirmity
Discussions with a doctor or nurse about how best to
Response rate Long-standing health problem, disability or infirmity deal with health problem
disability or infirmity - total responses
long-standing health problem - total
who had discussions about dealing
95% confidence interval around %
95% confidence interval around %
nurse about how best to deal with
Had discussions with a doctor or
who have a long-standing health
Total completed forms received
Long-standing health problem,
Total survey forms distributed
with health problem (+/-)
% Don't know/ can't say
Don't know/ can't say
Response rate (%)
problem (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,777,837 766,196 973,247 38,394 43% 55% 2% 0% 756,850 632,847 124,002 84% 16% 0%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 10,944 5,243 5,488 214 48% 50% 2% 1% 5,165 4,288 877 83% 17% 1%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 15,974 7,534 8,064 376 47% 50% 2% 1% 7,435 6,214 1,220 84% 16% 1%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 10,549 5,139 5,179 232 49% 49% 2% 1% 5,071 4,253 817 84% 16% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 8,648 3,795 4,689 164 44% 54% 2% 1% 3,736 3,223 512 86% 14% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 15,613 6,977 8,344 292 45% 53% 2% 1% 6,891 5,867 1,024 85% 15% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 7,061 3,281 3,623 157 46% 51% 2% 1% 3,228 2,660 568 82% 18% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 7,177 3,104 3,920 153 43% 55% 2% 1% 3,065 2,565 501 84% 16% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 16,955 7,352 9,091 511 43% 54% 3% 1% 7,242 6,063 1,179 84% 16% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 5,465 2,597 2,728 140 48% 50% 3% 1% 2,533 2,165 368 85% 15% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 8,331 3,954 4,189 189 47% 50% 2% 1% 3,901 3,260 641 84% 16% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 6,760 3,082 3,544 134 46% 52% 2% 1% 3,053 2,576 477 84% 16% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 7,966 3,735 4,072 159 47% 51% 2% 1% 3,685 3,076 610 83% 17% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 26,698 11,216 14,856 626 42% 56% 2% 1% 11,070 9,176 1,895 83% 17% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 13,424 5,796 7,331 297 43% 55% 2% 1% 5,727 4,816 910 84% 16% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 11,588 5,553 5,821 213 48% 50% 2% 1% 5,476 4,481 995 82% 18% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 18,624 8,305 9,927 393 45% 53% 2% 1% 8,198 6,884 1,314 84% 16% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 10,010 4,627 5,153 229 46% 51% 2% 1% 4,567 3,810 758 83% 17% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 26,832 11,610 14,746 477 43% 55% 2% 1% 11,478 9,935 1,543 87% 13% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 10,556 4,740 5,658 158 45% 54% 2% 1% 4,689 3,966 723 85% 15% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 9,285 4,233 4,822 230 46% 52% 2% 1% 4,183 3,381 802 81% 19% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 16,707 7,147 9,127 434 43% 55% 3% 1% 7,036 5,910 1,126 84% 16% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 5,557 2,642 2,811 103 48% 51% 2% 1% 2,617 2,125 491 81% 19% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 10,846 4,683 5,906 257 43% 54% 2% 1% 4,633 3,883 750 84% 16% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 3,668 1,687 1,910 71 46% 52% 2% 2% 1,680 1,404 276 84% 16% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 23,778 10,797 12,536 444 45% 53% 2% 1% 10,711 9,043 1,668 84% 16% 1%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 9,316 4,206 4,912 199 45% 53% 2% 1% 4,152 3,504 649 84% 16% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 22,151 10,101 11,633 416 46% 53% 2% 1% 9,999 8,326 1,673 83% 17% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 24,744 11,224 13,028 493 45% 53% 2% 1% 11,098 9,293 1,805 84% 16% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 22,439 9,396 12,576 467 42% 56% 2% 1% 9,309 7,780 1,529 84% 16% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 11,312 4,284 6,640 388 38% 59% 3% 1% 4,224 3,412 812 81% 19% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 22,016 9,552 12,016 448 43% 55% 2% 1% 9,446 8,047 1,398 85% 15% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 5,997 2,689 3,223 85 45% 54% 1% 1% 2,661 2,222 438 84% 16% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 12,423 5,648 6,529 246 45% 53% 2% 1% 5,567 4,668 899 84% 16% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 9,944 4,294 5,485 165 43% 55% 2% 1% 4,250 3,620 630 85% 15% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 8,551 3,856 4,496 199 45% 53% 2% 1% 3,795 3,108 687 82% 18% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 11,309 4,906 6,115 288 43% 54% 3% 1% 4,844 4,096 748 85% 15% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 5,419 2,510 2,768 141 46% 51% 3% 1% 2,492 2,008 485 81% 19% 2%
212
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they have a long-
Responses include all those completing a questionnaire standing health problem, disability or infirmity
Discussions with a doctor or nurse about how best to
Response rate Long-standing health problem, disability or infirmity deal with health problem
disability or infirmity - total responses
long-standing health problem - total
who had discussions about dealing
95% confidence interval around %
95% confidence interval around %
nurse about how best to deal with
Had discussions with a doctor or
who have a long-standing health
Total completed forms received
Long-standing health problem,
Total survey forms distributed
with health problem (+/-)
% Don't know/ can't say
Don't know/ can't say
Response rate (%)
problem (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,777,837 766,196 973,247 38,394 43% 55% 2% 0% 756,850 632,847 124,002 84% 16% 0%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 8,232 3,637 4,376 220 44% 53% 3% 1% 3,578 2,883 696 81% 19% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 9,152 3,485 5,278 389 38% 58% 4% 1% 3,390 2,736 655 81% 19% 1%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 10,373 4,570 5,596 207 44% 54% 2% 1% 4,517 3,709 809 82% 18% 1%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 10,712 4,897 5,500 316 46% 51% 3% 1% 4,822 3,863 959 80% 20% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 13,202 5,782 7,101 319 44% 54% 2% 1% 5,680 4,650 1,031 82% 18% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 7,114 3,252 3,727 135 46% 52% 2% 1% 3,214 2,650 564 82% 18% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 9,020 4,244 4,543 233 47% 50% 3% 1% 4,180 3,436 744 82% 18% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 20,595 9,234 10,983 379 45% 53% 2% 1% 9,135 7,691 1,444 84% 16% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 19,225 8,693 10,151 382 45% 53% 2% 1% 8,574 7,414 1,160 86% 14% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 18,233 7,819 10,077 337 43% 55% 2% 1% 7,741 6,536 1,204 84% 16% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 7,253 3,142 3,992 118 43% 55% 2% 1% 3,100 2,612 488 84% 16% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 6,348 2,486 3,628 233 39% 57% 4% 1% 2,448 2,058 390 84% 16% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 11,961 4,989 6,709 263 42% 56% 2% 1% 4,916 3,857 1,059 78% 22% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 13,960 5,718 7,970 271 41% 57% 2% 1% 5,652 4,794 858 85% 15% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 18,892 7,806 10,720 367 41% 57% 2% 1% 7,729 6,404 1,325 83% 17% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 18,876 7,708 10,811 357 41% 57% 2% 1% 7,614 6,322 1,292 83% 17% 1%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 5,405 2,344 2,903 159 43% 54% 3% 1% 2,322 1,950 372 84% 16% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 20,249 8,399 11,498 353 41% 57% 2% 1% 8,326 7,027 1,299 84% 16% 1%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 25,232 11,460 13,271 502 45% 53% 2% 1% 11,350 9,619 1,731 85% 15% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 7,629 3,606 3,838 185 47% 50% 2% 1% 3,569 2,972 597 83% 17% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 20,346 8,656 11,355 336 43% 56% 2% 1% 8,559 7,263 1,296 85% 15% 1%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 9,232 3,782 5,264 186 41% 57% 2% 1% 3,740 3,122 618 83% 17% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 10,708 5,024 5,495 189 47% 51% 2% 1% 4,951 4,113 839 83% 17% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 12,412 5,248 6,953 211 42% 56% 2% 1% 5,178 4,270 907 82% 18% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 13,451 5,626 7,565 261 42% 56% 2% 1% 5,573 4,475 1,098 80% 20% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 8,335 3,459 4,695 181 42% 56% 2% 1% 3,418 2,714 704 79% 21% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 6,081 2,263 3,705 112 37% 61% 2% 1% 2,239 1,824 415 81% 19% 2%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 10,534 4,295 6,056 184 41% 57% 2% 1% 4,248 3,532 716 83% 17% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 8,190 3,165 4,804 221 39% 59% 3% 1% 3,125 2,526 599 81% 19% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 11,166 4,032 6,816 318 36% 61% 3% 1% 3,970 3,243 727 82% 18% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 8,516 3,250 5,045 222 38% 59% 3% 1% 3,220 2,596 623 81% 19% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 8,042 2,956 4,862 224 37% 60% 3% 1% 2,904 2,349 556 81% 19% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 5,420 2,170 3,081 169 40% 57% 3% 1% 2,130 1,736 393 82% 18% 2%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 8,345 3,179 4,907 259 38% 59% 3% 1% 3,124 2,620 504 84% 16% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 7,668 2,752 4,649 267 36% 61% 3% 1% 2,720 2,319 400 85% 15% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 9,892 3,382 6,080 430 34% 61% 4% 1% 3,321 2,741 580 83% 17% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 8,659 3,282 5,119 258 38% 59% 3% 1% 3,234 2,590 644 80% 20% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 5,967 2,148 3,664 155 36% 61% 3% 1% 2,109 1,703 405 81% 19% 2%
London SHA 5HX EALING PCT 74,567 24,667 33% 11,448 3,881 7,156 411 34% 63% 4% 1% 3,819 3,065 754 80% 20% 1%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 7,636 2,646 4,741 249 35% 62% 3% 1% 2,607 2,131 476 82% 18% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 11,056 3,875 6,768 412 35% 61% 4% 1% 3,810 3,089 720 81% 19% 1%
213
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they have a long-
Responses include all those completing a questionnaire standing health problem, disability or infirmity
Discussions with a doctor or nurse about how best to
Response rate Long-standing health problem, disability or infirmity deal with health problem
disability or infirmity - total responses
long-standing health problem - total
who had discussions about dealing
95% confidence interval around %
95% confidence interval around %
nurse about how best to deal with
Had discussions with a doctor or
who have a long-standing health
Total completed forms received
Long-standing health problem,
Total survey forms distributed
with health problem (+/-)
% Don't know/ can't say
Don't know/ can't say
Response rate (%)
problem (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,777,837 766,196 973,247 38,394 43% 55% 2% 0% 756,850 632,847 124,002 84% 16% 0%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 7,417 2,683 4,537 197 36% 61% 3% 1% 2,650 2,205 445 83% 17% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 7,977 3,017 4,751 210 38% 60% 3% 1% 2,971 2,494 477 84% 16% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 6,760 2,481 4,105 174 37% 61% 3% 1% 2,452 2,020 432 82% 18% 1%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 11,901 4,844 6,760 296 41% 57% 2% 1% 4,774 3,921 853 82% 18% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 6,216 2,332 3,729 156 38% 60% 3% 1% 2,301 1,891 410 82% 18% 2%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 8,127 2,979 4,933 215 37% 61% 3% 1% 2,930 2,432 498 83% 17% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 12,111 4,415 7,343 353 36% 61% 3% 1% 4,328 3,534 795 82% 18% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 9,997 3,694 6,010 294 37% 60% 3% 1% 3,630 2,990 640 82% 18% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 9,359 3,721 5,361 277 40% 57% 3% 1% 3,654 3,019 635 83% 17% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 11,532 4,059 7,190 284 35% 62% 2% 1% 4,017 3,309 708 82% 18% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 6,396 2,374 3,919 103 37% 61% 2% 1% 2,336 1,937 399 83% 17% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 12,558 4,868 7,379 310 39% 59% 2% 1% 4,811 3,949 862 82% 18% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 8,212 3,087 4,863 261 38% 59% 3% 1% 3,042 2,482 560 82% 18% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 8,470 3,233 4,942 294 38% 58% 3% 1% 3,186 2,555 630 80% 20% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 7,320 2,956 4,193 170 40% 57% 2% 1% 2,913 2,310 603 79% 21% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 8,827 3,794 4,838 196 43% 55% 2% 1% 3,748 3,011 736 80% 20% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 10,012 4,205 5,603 204 42% 56% 2% 1% 4,157 3,445 712 83% 17% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 38,110 14,872 22,517 720 39% 59% 2% 0% 14,724 12,395 2,329 84% 16% 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 27,242 11,821 14,852 569 43% 55% 2% 1% 11,691 9,680 2,011 83% 17% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 11,495 5,194 6,060 240 45% 53% 2% 1% 5,147 4,281 866 83% 17% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 6,009 2,878 3,037 94 48% 51% 2% 1% 2,826 2,330 497 82% 18% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 22,800 9,308 13,078 414 41% 57% 2% 1% 9,205 7,680 1,525 83% 17% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 24,960 11,518 12,914 529 46% 52% 2% 1% 11,366 9,451 1,915 83% 17% 1%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 7,907 3,301 4,437 169 42% 56% 2% 1% 3,277 2,668 609 81% 19% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 6,806 2,955 3,688 163 43% 54% 2% 1% 2,927 2,502 425 85% 15% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 8,571 3,650 4,751 171 43% 55% 2% 1% 3,599 3,036 563 84% 16% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 43,245 18,251 24,193 801 42% 56% 2% 0% 18,064 15,257 2,807 84% 16% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 17,114 6,758 10,061 295 39% 59% 2% 1% 6,696 5,701 995 85% 15% 1%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 22,102 8,757 12,938 408 40% 59% 2% 1% 8,652 7,442 1,210 86% 14% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 16,090 6,059 9,723 307 38% 60% 2% 1% 6,001 5,037 964 84% 16% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 13,330 5,173 7,869 289 39% 59% 2% 1% 5,119 4,258 861 83% 17% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 4,698 2,267 2,332 98 48% 50% 2% 1% 2,245 1,955 290 87% 13% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 8,208 3,326 4,717 165 41% 57% 2% 1% 3,292 2,778 514 84% 16% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 9,006 4,299 4,510 197 48% 50% 2% 1% 4,253 3,657 597 86% 14% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 6,461 2,675 3,702 85 41% 57% 1% 1% 2,653 2,274 379 86% 14% 1%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 6,833 2,861 3,810 161 42% 56% 2% 1% 2,828 2,374 453 84% 16% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 6,793 2,972 3,683 138 44% 54% 2% 1% 2,930 2,382 547 81% 19% 1%
214
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who say they have a long-
Responses include all those completing a questionnaire standing health problem, disability or infirmity
Discussions with a doctor or nurse about how best to
Response rate Long-standing health problem, disability or infirmity deal with health problem
disability or infirmity - total responses
long-standing health problem - total
who had discussions about dealing
95% confidence interval around %
95% confidence interval around %
nurse about how best to deal with
Had discussions with a doctor or
who have a long-standing health
Total completed forms received
Long-standing health problem,
Total survey forms distributed
with health problem (+/-)
% Don't know/ can't say
Don't know/ can't say
Response rate (%)
problem (+/-)
SHA name
PCT name
responses
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,777,837 766,196 973,247 38,394 43% 55% 2% 0% 756,850 632,847 124,002 84% 16% 0%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 20,138 8,661 11,096 381 43% 55% 2% 1% 8,573 7,329 1,244 85% 15% 1%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 15,043 6,439 8,313 291 43% 55% 2% 1% 6,349 5,312 1,037 84% 16% 1%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 15,034 6,644 8,113 277 44% 54% 2% 1% 6,568 5,596 973 85% 15% 1%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 17,705 7,911 9,457 337 45% 53% 2% 1% 7,825 6,619 1,206 85% 15% 1%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 13,451 6,308 6,911 232 47% 51% 2% 1% 6,228 5,306 922 85% 15% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 12,160 5,352 6,581 227 44% 54% 2% 1% 5,309 4,491 818 85% 15% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 18,220 8,581 9,290 349 47% 51% 2% 1% 8,502 7,348 1,154 86% 14% 1%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 25,641 11,768 13,420 453 46% 52% 2% 1% 11,655 10,029 1,626 86% 14% 1%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 4,835 2,277 2,457 101 47% 51% 2% 1% 2,236 1,923 313 86% 14% 1%
215
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse took notice of views about how to deal with health problem? Doctor or nurse gave information about things might do to deal with health problem?
who said doctor or nurse took notice
Doctor or nurse took notice of views
information about things might do to
about dealing with health problem -
95% confidence interval around %
95% confidence interval around %
of views about dealing with health
about things might do to deal with
Doctor or nurse gave information
health problem - total responses
who said doctor or nurse gave
deal with health problem (+/-)
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
problem (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 620,358 543,012 31,127 26,432 19,787 88% 5% 4% 3% 0% 614,848 532,970 54,972 8,748 18,158 87% 9% 1% 3% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 34,813 31,331 1,248 1,272 962 90% 4% 4% 3% 0% 34,463 30,811 2,381 448 823 89% 7% 1% 2% 0%
North West SHA N/A N/A 89,703 79,398 4,051 3,667 2,587 89% 5% 4% 3% 0% 88,784 77,903 7,297 1,237 2,347 88% 8% 1% 3% 0%
Yorkshire and the Humber N/A N/A 64,239 56,432 3,122 2,706 1,979 88% 5% 4% 3% 0% 63,726 55,496 5,620 845 1,765 87% 9% 1% 3% 0%
East Midlands SHA N/A N/A 53,559 46,842 2,644 2,432 1,640 87% 5% 5% 3% 0% 53,157 46,074 4,835 764 1,484 87% 9% 1% 3% 0%
West Midlands SHA N/A N/A 66,458 58,359 3,423 2,785 1,891 88% 5% 4% 3% 0% 65,871 57,114 5,993 939 1,824 87% 9% 1% 3% 0%
East of England SHA N/A N/A 66,966 58,488 3,274 2,828 2,376 87% 5% 4% 4% 0% 66,443 57,048 6,187 905 2,303 86% 9% 1% 3% 0%
London SHA N/A N/A 80,147 67,154 6,025 4,420 2,548 84% 8% 6% 3% 0% 79,235 66,291 9,056 1,564 2,324 84% 11% 2% 3% 0%
South East Coast SHA N/A N/A 51,284 44,888 2,483 2,043 1,870 88% 5% 4% 4% 0% 50,871 43,824 4,554 668 1,825 86% 9% 1% 4% 0%
South Central SHA N/A N/A 47,031 41,111 2,263 2,010 1,646 87% 5% 4% 4% 0% 46,670 40,616 4,018 585 1,450 87% 9% 1% 3% 0%
South West SHA N/A N/A 66,157 59,007 2,593 2,269 2,288 89% 4% 3% 3% 0% 65,627 57,793 5,029 793 2,012 88% 8% 1% 3% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 3,406 3,080 106 120 101 90% 3% 4% 3% 1% 3,362 2,990 231 43 98 89% 7% 1% 3% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 2,840 2,579 103 80 79 91% 4% 3% 3% 1% 2,819 2,531 180 32 76 90% 6% 1% 3% 1%
North East SHA 5D9 HARTLEPOOL PCT 1,164 1,033 43 52 36 89% 4% 5% 3% 2% 1,159 1,036 68 27 29 89% 6% 2% 2% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 2,397 2,156 96 73 72 90% 4% 3% 3% 1% 2,377 2,097 173 41 66 88% 7% 2% 3% 1%
North East SHA 5J9 DARLINGTON PCT 1,314 1,194 39 52 30 91% 3% 4% 2% 2% 1,302 1,173 78 21 30 90% 6% 2% 2% 2%
North East SHA 5KF GATESHEAD PCT 2,738 2,428 111 114 85 89% 4% 4% 3% 1% 2,718 2,417 190 45 66 89% 7% 2% 2% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 2,197 1,972 78 87 59 90% 4% 4% 3% 1% 2,148 1,931 157 32 29 90% 7% 1% 1% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 3,846 3,466 132 138 110 90% 3% 4% 3% 1% 3,812 3,425 262 40 86 90% 7% 1% 2% 1%
North East SHA 5KM MIDDLESBROUGH PCT 1,895 1,670 101 76 48 88% 5% 4% 3% 1% 1,875 1,622 184 33 35 87% 10% 2% 2% 2%
North East SHA 5ND COUNTY DURHAM PCT 7,003 6,307 251 262 182 90% 4% 4% 3% 1% 6,923 6,202 497 77 148 90% 7% 1% 2% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 1,730 1,560 67 59 44 90% 4% 3% 3% 1% 1,709 1,533 112 19 44 90% 7% 1% 3% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 4,281 3,885 121 158 117 91% 3% 4% 3% 1% 4,258 3,855 251 38 115 91% 6% 1% 3% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 1,934 1,686 95 96 58 87% 5% 5% 3% 1% 1,923 1,694 156 28 45 88% 8% 1% 2% 1%
North West SHA 5F5 SALFORD PCT 2,998 2,662 159 106 71 89% 5% 4% 2% 1% 2,960 2,609 235 41 75 88% 8% 1% 3% 1%
North West SHA 5F7 STOCKPORT PCT 3,582 3,158 174 137 113 88% 5% 4% 3% 1% 3,576 3,102 304 48 123 87% 8% 1% 3% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 4,120 3,637 186 184 115 88% 5% 4% 3% 1% 4,067 3,583 330 68 87 88% 8% 2% 2% 1%
North West SHA 5HP BLACKPOOL PCT 2,035 1,782 129 75 49 88% 6% 4% 2% 1% 2,015 1,772 169 31 43 88% 8% 2% 2% 1%
North West SHA 5HQ BOLTON PCT 3,467 3,048 161 164 93 88% 5% 5% 3% 1% 3,429 3,025 259 53 92 88% 8% 2% 3% 1%
North West SHA 5J2 WARRINGTON PCT 2,365 2,097 97 102 68 89% 4% 4% 3% 1% 2,345 2,064 178 20 83 88% 8% 1% 4% 1%
North West SHA 5J4 KNOWSLEY PCT 2,151 1,888 107 102 54 88% 5% 5% 3% 1% 2,118 1,862 187 29 41 88% 9% 1% 2% 1%
North West SHA 5J5 OLDHAM PCT 2,679 2,350 162 104 62 88% 6% 4% 2% 1% 2,657 2,306 265 37 49 87% 10% 1% 2% 1%
North West SHA 5JX BURY PCT 2,232 2,013 75 75 70 90% 3% 3% 3% 1% 2,206 1,954 156 30 66 89% 7% 1% 3% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 2,950 2,578 160 136 76 87% 5% 5% 3% 1% 2,936 2,561 279 42 54 87% 10% 1% 2% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 6,657 6,036 209 228 184 91% 3% 3% 3% 1% 6,583 5,884 439 85 176 89% 7% 1% 3% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 4,405 3,941 194 146 124 89% 4% 3% 3% 1% 4,364 3,813 355 79 117 87% 8% 2% 3% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 5,476 4,807 268 228 173 88% 5% 4% 3% 1% 5,434 4,731 458 80 165 87% 8% 1% 3% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 4,729 4,116 253 227 132 87% 5% 5% 3% 1% 4,688 4,097 407 70 115 87% 9% 1% 2% 1%
North West SHA 5NJ SEFTON PCT 3,510 3,107 146 141 115 89% 4% 4% 3% 1% 3,461 3,025 294 39 103 87% 8% 1% 3% 1%
216
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse took notice of views about how to deal with health problem? Doctor or nurse gave information about things might do to deal with health problem?
who said doctor or nurse took notice
Doctor or nurse took notice of views
information about things might do to
about dealing with health problem -
95% confidence interval around %
95% confidence interval around %
of views about dealing with health
about things might do to deal with
Doctor or nurse gave information
health problem - total responses
who said doctor or nurse gave
deal with health problem (+/-)
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
problem (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 620,358 543,012 31,127 26,432 19,787 88% 5% 4% 3% 0% 614,848 532,970 54,972 8,748 18,158 87% 9% 1% 3% 0%
North West SHA 5NK WIRRAL PCT 4,189 3,800 133 144 112 91% 3% 3% 3% 1% 4,148 3,708 292 44 103 89% 7% 1% 2% 1%
North West SHA 5NL LIVERPOOL PCT 6,061 5,432 223 246 160 90% 4% 4% 3% 1% 5,966 5,293 461 64 147 89% 8% 1% 2% 1%
North West SHA 5NM HALTON & ST HELENS PCT 4,174 3,735 144 185 110 89% 3% 4% 3% 1% 4,121 3,673 286 45 116 89% 7% 1% 3% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 3,165 2,853 108 91 113 90% 3% 3% 4% 1% 3,131 2,792 209 32 98 89% 7% 1% 3% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 5,757 5,091 236 215 215 88% 4% 4% 4% 1% 5,717 4,991 492 72 163 87% 9% 1% 3% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 2,619 2,297 110 136 76 88% 4% 5% 3% 1% 2,585 2,229 231 41 84 86% 9% 2% 3% 1%
North West SHA 5NR TRAFFORD PCT 2,518 2,200 119 104 96 87% 5% 4% 4% 1% 2,488 2,154 242 23 70 87% 10% 1% 3% 1%
North West SHA 5NT MANCHESTER PCT 5,931 5,084 404 293 149 86% 7% 5% 3% 1% 5,867 4,983 615 138 131 85% 10% 2% 2% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 2,114 1,836 112 92 74 87% 5% 4% 4% 1% 2,103 1,803 205 34 61 86% 10% 2% 3% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 3,194 2,845 128 134 87 89% 4% 4% 3% 1% 3,158 2,744 284 37 94 87% 9% 1% 3% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 2,518 2,244 123 98 52 89% 5% 4% 2% 1% 2,477 2,178 213 31 55 88% 9% 1% 2% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 3,007 2,628 163 134 82 87% 5% 4% 3% 1% 2,961 2,575 260 35 92 87% 9% 1% 3% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 9,002 7,867 427 407 300 87% 5% 5% 3% 1% 8,947 7,818 760 134 234 87% 8% 2% 3% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 4,723 4,183 218 185 137 89% 5% 4% 3% 1% 4,678 4,099 389 61 129 88% 8% 1% 3% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 4,394 3,833 245 182 134 87% 6% 4% 3% 1% 4,345 3,771 400 58 115 87% 9% 1% 3% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 6,750 5,883 363 307 197 87% 5% 5% 3% 1% 6,699 5,766 638 101 194 86% 10% 2% 3% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 3,729 3,256 169 173 132 87% 5% 5% 4% 1% 3,688 3,215 318 53 102 87% 9% 1% 3% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 9,747 8,760 337 322 329 90% 3% 3% 3% 1% 9,720 8,594 728 75 323 88% 7% 1% 3% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 3,891 3,496 138 128 129 90% 4% 3% 3% 1% 3,868 3,417 275 56 120 88% 7% 1% 3% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 3,315 2,814 257 151 93 85% 8% 5% 3% 1% 3,294 2,745 416 52 81 83% 13% 2% 2% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 5,777 4,984 313 304 175 86% 5% 5% 3% 1% 5,726 4,957 546 97 125 87% 10% 2% 2% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 2,079 1,804 128 89 58 87% 6% 4% 3% 1% 2,062 1,813 187 21 40 88% 9% 1% 2% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 3,809 3,350 198 168 93 88% 5% 4% 2% 1% 3,764 3,286 314 52 112 87% 8% 1% 3% 1%
East Midlands SHA 5ET BASSETLAW PCT 1,372 1,240 36 58 38 90% 3% 4% 3% 2% 1,368 1,211 120 11 25 89% 9% 1% 2% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 8,885 7,864 387 348 286 89% 4% 4% 3% 1% 8,808 7,762 677 123 245 88% 8% 1% 3% 1%
East Midlands SHA 5N7 DERBY CITY PCT 3,400 2,982 179 149 90 88% 5% 4% 3% 1% 3,385 2,959 310 35 81 87% 9% 1% 2% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 8,163 7,210 354 382 217 88% 4% 5% 3% 1% 8,105 7,059 713 108 225 87% 9% 1% 3% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 9,086 7,935 449 388 313 87% 5% 4% 3% 1% 9,009 7,700 878 144 287 85% 10% 2% 3% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 7,627 6,682 343 338 264 88% 5% 4% 3% 1% 7,570 6,577 656 104 233 87% 9% 1% 3% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 3,346 2,787 277 204 78 83% 8% 6% 2% 1% 3,303 2,736 430 65 72 83% 13% 2% 2% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 7,871 6,792 420 398 260 86% 5% 5% 3% 1% 7,844 6,784 736 120 203 86% 9% 2% 3% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 2,182 1,925 103 85 68 88% 5% 4% 3% 1% 2,153 1,875 192 17 69 87% 9% 1% 3% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 4,574 4,054 198 190 132 89% 4% 4% 3% 1% 4,509 3,914 389 61 146 87% 9% 1% 3% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 3,551 3,175 144 113 119 89% 4% 3% 3% 1% 3,525 3,083 295 52 95 87% 8% 1% 3% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 3,039 2,655 169 134 81 87% 6% 4% 3% 1% 3,019 2,643 269 47 61 88% 9% 2% 2% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 4,012 3,528 223 155 106 88% 6% 4% 3% 1% 3,961 3,410 381 61 109 86% 10% 2% 3% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 1,962 1,721 100 78 64 88% 5% 4% 3% 1% 1,958 1,693 188 19 58 86% 10% 1% 3% 1%
217
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse took notice of views about how to deal with health problem? Doctor or nurse gave information about things might do to deal with health problem?
who said doctor or nurse took notice
Doctor or nurse took notice of views
information about things might do to
about dealing with health problem -
95% confidence interval around %
95% confidence interval around %
of views about dealing with health
about things might do to deal with
Doctor or nurse gave information
health problem - total responses
who said doctor or nurse gave
deal with health problem (+/-)
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
problem (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 620,358 543,012 31,127 26,432 19,787 88% 5% 4% 3% 0% 614,848 532,970 54,972 8,748 18,158 87% 9% 1% 3% 0%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 2,814 2,423 185 134 73 86% 7% 5% 3% 1% 2,768 2,339 305 47 77 85% 11% 2% 3% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 2,689 2,169 292 178 50 81% 11% 7% 2% 1% 2,645 2,146 370 80 49 81% 14% 3% 2% 1%
West Midlands SHA 5PE DUDLEY PCT 3,617 3,226 161 126 104 89% 4% 3% 3% 1% 3,602 3,177 283 40 102 88% 8% 1% 3% 1%
West Midlands SHA 5PF SANDWELL PCT 3,768 3,195 251 213 110 85% 7% 6% 3% 1% 3,731 3,176 398 76 80 85% 11% 2% 2% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 4,539 3,950 289 200 100 87% 6% 4% 2% 1% 4,482 3,846 462 62 112 86% 10% 1% 3% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 2,583 2,264 135 112 72 88% 5% 4% 3% 1% 2,578 2,214 238 47 78 86% 9% 2% 3% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 3,359 2,910 210 168 72 87% 6% 5% 2% 1% 3,323 2,815 347 68 94 85% 10% 2% 3% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 7,527 6,680 324 281 242 89% 4% 4% 3% 1% 7,487 6,571 638 74 204 88% 9% 1% 3% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 7,264 6,519 234 311 201 90% 3% 4% 3% 1% 7,218 6,414 491 102 210 89% 7% 1% 3% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 6,412 5,712 285 206 210 89% 4% 3% 3% 1% 6,369 5,587 524 62 197 88% 8% 1% 3% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 2,565 2,253 121 103 88 88% 5% 4% 3% 1% 2,541 2,213 224 23 82 87% 9% 1% 3% 1%
East of England SHA 5GC LUTON PCT 1,998 1,712 119 110 57 86% 6% 6% 3% 2% 1,982 1,662 226 41 53 84% 11% 2% 3% 2%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 3,774 3,243 203 175 153 86% 5% 5% 4% 1% 3,731 3,176 333 62 160 85% 9% 2% 4% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 4,721 4,117 232 195 177 87% 5% 4% 4% 1% 4,693 3,991 452 59 192 85% 10% 1% 4% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 6,293 5,417 355 275 244 86% 6% 4% 4% 1% 6,240 5,314 613 77 236 85% 10% 1% 4% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 6,222 5,447 276 250 249 88% 4% 4% 4% 1% 6,165 5,322 532 77 234 86% 9% 1% 4% 1%
East of England SHA 5PN PETERBOROUGH PCT 1,903 1,636 122 90 56 86% 6% 5% 3% 2% 1,903 1,600 221 35 47 84% 12% 2% 2% 2%
East of England SHA 5PP CAMBRIDGESHIRE PCT 6,917 6,111 346 240 220 88% 5% 3% 3% 1% 6,890 6,029 567 83 211 87% 8% 1% 3% 1%
East of England SHA 5PQ NORFOLK PCT 9,429 8,319 409 383 318 88% 4% 4% 3% 1% 9,360 8,145 797 95 324 87% 9% 1% 3% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 2,919 2,579 131 132 78 88% 4% 5% 3% 1% 2,889 2,530 245 47 67 88% 8% 2% 2% 1%
East of England SHA 5PT SUFFOLK PCT 7,120 6,379 233 276 231 90% 3% 4% 3% 1% 7,059 6,123 611 101 224 87% 9% 1% 3% 1%
East of England SHA 5PV WEST ESSEX PCT 3,058 2,693 142 138 84 88% 5% 5% 3% 1% 3,047 2,598 300 47 101 85% 10% 2% 3% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 4,031 3,504 207 184 137 87% 5% 5% 3% 1% 3,996 3,427 372 75 123 86% 9% 2% 3% 1%
East of England SHA 5PX MID ESSEX PCT 4,199 3,645 196 168 189 87% 5% 4% 5% 1% 4,161 3,539 429 40 152 85% 10% 1% 4% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 4,383 3,686 304 211 182 84% 7% 5% 4% 1% 4,329 3,593 490 68 179 83% 11% 2% 4% 1%
London SHA 5A4 HAVERING PCT 2,645 2,229 185 152 79 84% 7% 6% 3% 1% 2,609 2,157 321 45 87 83% 12% 2% 3% 1%
London SHA 5A5 KINGSTON PCT 1,796 1,524 115 88 68 85% 6% 5% 4% 2% 1,775 1,487 200 30 58 84% 11% 2% 3% 2%
London SHA 5A7 BROMLEY PCT 3,468 2,982 212 145 128 86% 6% 4% 4% 1% 3,436 2,953 322 49 111 86% 9% 1% 3% 1%
London SHA 5A8 GREENWICH PCT 2,473 2,057 199 146 71 83% 8% 6% 3% 1% 2,441 2,046 304 37 54 84% 12% 2% 2% 1%
London SHA 5A9 BARNET PCT 3,183 2,731 192 159 102 86% 6% 5% 3% 1% 3,158 2,687 315 61 95 85% 10% 2% 3% 1%
London SHA 5AT HILLINGDON PCT 2,534 2,096 205 134 100 83% 8% 5% 4% 1% 2,521 2,040 333 48 99 81% 13% 2% 4% 1%
London SHA 5C1 ENFIELD PCT 2,299 1,933 161 118 87 84% 7% 5% 4% 1% 2,278 1,922 230 52 74 84% 10% 2% 3% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 1,695 1,403 131 113 48 83% 8% 7% 3% 2% 1,672 1,379 211 40 42 82% 13% 2% 3% 2%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 2,562 2,217 161 124 60 87% 6% 5% 2% 1% 2,536 2,187 244 37 68 86% 10% 1% 3% 1%
London SHA 5C4 TOWER HAMLETS PCT 2,274 1,875 206 129 63 82% 9% 6% 3% 2% 2,245 1,891 263 43 49 84% 12% 2% 2% 1%
London SHA 5C5 NEWHAM PCT 2,679 2,164 263 193 59 81% 10% 7% 2% 1% 2,633 2,183 346 66 38 83% 13% 3% 1% 1%
London SHA 5C9 HARINGEY PCT 2,538 2,037 241 179 81 80% 9% 7% 3% 2% 2,499 2,044 326 58 71 82% 13% 2% 3% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 1,673 1,409 106 87 70 84% 6% 5% 4% 2% 1,651 1,360 215 23 52 82% 13% 1% 3% 2%
London SHA 5HX EALING PCT 3,001 2,429 302 194 75 81% 10% 6% 2% 1% 2,956 2,404 406 75 71 81% 14% 3% 2% 1%
London SHA 5HY HOUNSLOW PCT 2,090 1,700 195 135 60 81% 9% 6% 3% 2% 2,077 1,682 285 58 52 81% 14% 3% 3% 2%
London SHA 5K5 BRENT PCT 3,024 2,450 291 216 66 81% 10% 7% 2% 1% 2,972 2,411 412 82 67 81% 14% 3% 2% 1%
218
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse took notice of views about how to deal with health problem? Doctor or nurse gave information about things might do to deal with health problem?
who said doctor or nurse took notice
Doctor or nurse took notice of views
information about things might do to
about dealing with health problem -
95% confidence interval around %
95% confidence interval around %
of views about dealing with health
about things might do to deal with
Doctor or nurse gave information
health problem - total responses
who said doctor or nurse gave
deal with health problem (+/-)
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
problem (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 620,358 543,012 31,127 26,432 19,787 88% 5% 4% 3% 0% 614,848 532,970 54,972 8,748 18,158 87% 9% 1% 3% 0%
London SHA 5K6 HARROW PCT 2,151 1,821 116 133 81 85% 5% 6% 4% 1% 2,139 1,804 229 45 61 84% 11% 2% 3% 2%
London SHA 5K7 CAMDEN PCT 2,434 2,033 179 144 78 84% 7% 6% 3% 1% 2,421 2,027 253 63 78 84% 10% 3% 3% 1%
London SHA 5K8 ISLINGTON PCT 1,978 1,659 157 115 47 84% 8% 6% 2% 2% 1,948 1,636 227 43 42 84% 12% 2% 2% 2%
London SHA 5K9 CROYDON PCT 3,851 3,270 252 189 140 85% 7% 5% 4% 1% 3,817 3,230 406 63 118 85% 11% 2% 3% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 1,848 1,563 123 98 64 85% 7% 5% 3% 2% 1,816 1,499 202 25 90 83% 11% 1% 5% 2%
London SHA 5LC WESTMINSTER PCT 2,393 2,026 192 105 70 85% 8% 4% 3% 1% 2,356 1,996 224 59 76 85% 10% 3% 3% 1%
London SHA 5LD LAMBETH PCT 3,469 2,976 230 166 96 86% 7% 5% 3% 1% 3,396 2,881 372 47 95 85% 11% 1% 3% 1%
London SHA 5LE SOUTHWARK PCT 2,939 2,469 213 172 85 84% 7% 6% 3% 1% 2,894 2,448 307 67 71 85% 11% 2% 2% 1%
London SHA 5LF LEWISHAM PCT 2,946 2,440 248 171 87 83% 8% 6% 3% 1% 2,923 2,431 370 54 68 83% 13% 2% 2% 1%
London SHA 5LG WANDSWORTH PCT 3,231 2,760 206 153 112 85% 6% 5% 3% 1% 3,220 2,753 319 46 102 86% 10% 1% 3% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 1,910 1,649 120 72 70 86% 6% 4% 4% 2% 1,883 1,584 196 30 73 84% 10% 2% 4% 2%
London SHA 5M7 SUTTON & MERTON PCT 3,875 3,308 268 160 139 85% 7% 4% 4% 1% 3,850 3,286 356 68 140 85% 9% 2% 4% 1%
London SHA 5NA REDBRIDGE PCT 2,422 1,977 200 153 92 82% 8% 6% 4% 2% 2,401 1,983 280 59 79 83% 12% 2% 3% 1%
London SHA 5NC WALTHAM FOREST PCT 2,500 2,047 212 165 77 82% 8% 7% 3% 1% 2,461 2,001 331 66 62 81% 13% 3% 3% 2%
London SHA TAK BEXLEY CARE TRUST 2,266 1,920 145 108 92 85% 6% 5% 4% 1% 2,253 1,899 249 25 80 84% 11% 1% 4% 1%
South East Coast SHA 5L3 MEDWAY PCT 2,960 2,477 222 155 106 84% 7% 5% 4% 1% 2,937 2,442 346 44 104 83% 12% 2% 4% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 3,385 2,907 195 180 102 86% 6% 5% 3% 1% 3,358 2,879 334 61 85 86% 10% 2% 3% 1%
South East Coast SHA 5P5 SURREY PCT 12,175 10,720 512 456 488 88% 4% 4% 4% 1% 12,072 10,444 1,004 137 487 87% 8% 1% 4% 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 9,521 8,346 484 349 343 88% 5% 4% 4% 1% 9,426 8,111 844 110 361 86% 9% 1% 4% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 4,188 3,693 188 149 158 88% 4% 4% 4% 1% 4,150 3,627 358 39 126 87% 9% 1% 3% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 2,271 2,023 111 78 60 89% 5% 3% 3% 1% 2,248 1,969 169 31 79 88% 8% 1% 4% 1%
South East Coast SHA 5P9 WEST KENT PCT 7,534 6,572 361 315 286 87% 5% 4% 4% 1% 7,477 6,400 694 110 273 86% 9% 1% 4% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 9,250 8,151 412 362 326 88% 4% 4% 4% 1% 9,202 7,952 805 135 310 86% 9% 1% 3% 1%
South Central SHA 5CQ MILTON KEYNES PCT 2,620 2,154 229 158 78 82% 9% 6% 3% 1% 2,605 2,148 346 50 61 82% 13% 2% 2% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 2,459 2,138 124 96 100 87% 5% 4% 4% 1% 2,440 2,116 254 25 45 87% 10% 1% 2% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 3,001 2,619 143 155 83 87% 5% 5% 3% 1% 2,968 2,608 248 41 71 88% 8% 1% 2% 1%
South Central SHA 5QC HAMPSHIRE PCT 15,002 13,218 606 624 554 88% 4% 4% 4% 1% 14,893 13,108 1,141 176 469 88% 8% 1% 3% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 5,602 5,015 211 192 185 90% 4% 3% 3% 1% 5,562 4,813 463 61 225 87% 8% 1% 4% 1%
South Central SHA 5QE OXFORDSHIRE PCT 7,311 6,470 335 280 227 88% 5% 4% 3% 1% 7,261 6,394 543 94 230 88% 7% 1% 3% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 4,953 4,249 273 232 199 86% 6% 5% 4% 1% 4,907 4,258 424 55 169 87% 9% 1% 3% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 4,167 3,541 272 204 151 85% 7% 5% 4% 1% 4,138 3,491 452 58 136 84% 11% 1% 3% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 1,916 1,708 70 70 69 89% 4% 4% 4% 1% 1,895 1,680 147 25 43 89% 8% 1% 2% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 2,729 2,393 106 129 100 88% 4% 5% 4% 1% 2,711 2,370 220 38 83 87% 8% 1% 3% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 3,589 3,232 129 112 117 90% 4% 3% 3% 1% 3,552 3,125 277 49 101 88% 8% 1% 3% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 2,229 2,034 69 60 65 91% 3% 3% 3% 1% 2,217 1,974 162 28 53 89% 7% 1% 2% 1%
South West SHA 5K3 SWINDON PCT 2,331 1,997 119 116 98 86% 5% 5% 4% 1% 2,320 1,981 236 38 65 85% 10% 2% 3% 1%
South West SHA 5M8 NORTH SOMERSET PCT 2,340 2,050 103 77 110 88% 4% 3% 5% 1% 2,305 1,990 201 34 81 86% 9% 1% 4% 1%
219
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse took notice of views about how to deal with health problem? Doctor or nurse gave information about things might do to deal with health problem?
who said doctor or nurse took notice
Doctor or nurse took notice of views
information about things might do to
about dealing with health problem -
95% confidence interval around %
95% confidence interval around %
of views about dealing with health
about things might do to deal with
Doctor or nurse gave information
health problem - total responses
who said doctor or nurse gave
deal with health problem (+/-)
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
problem (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 620,358 543,012 31,127 26,432 19,787 88% 5% 4% 3% 0% 614,848 532,970 54,972 8,748 18,158 87% 9% 1% 3% 0%
South West SHA 5QH GLOUCESTERSHIRE PCT 7,196 6,416 272 271 237 89% 4% 4% 3% 1% 7,140 6,308 525 79 228 88% 7% 1% 3% 1%
South West SHA 5QJ BRISTOL PCT 5,218 4,608 217 235 158 88% 4% 4% 3% 1% 5,129 4,518 408 89 114 88% 8% 2% 2% 1%
South West SHA 5QK WILTSHIRE PCT 5,483 4,885 233 168 198 89% 4% 3% 4% 1% 5,462 4,834 399 42 187 89% 7% 1% 3% 1%
South West SHA 5QL SOMERSET PCT 6,500 5,855 230 191 224 90% 4% 3% 3% 1% 6,449 5,671 484 64 231 88% 8% 1% 4% 1%
South West SHA 5QM DORSET PCT 5,193 4,647 190 155 202 89% 4% 3% 4% 1% 5,163 4,542 382 59 181 88% 7% 1% 4% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 4,389 3,846 208 168 167 88% 5% 4% 4% 1% 4,342 3,767 389 68 118 87% 9% 2% 3% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 7,230 6,489 286 226 230 90% 4% 3% 3% 1% 7,166 6,341 554 76 195 88% 8% 1% 3% 1%
South West SHA 5QQ DEVON PCT 9,841 8,854 374 295 318 90% 4% 3% 3% 1% 9,782 8,661 683 106 332 89% 7% 1% 3% 1%
South West SHA TAL TORBAY CARE TRUST 1,890 1,701 57 67 65 90% 3% 4% 3% 1% 1,889 1,711 109 25 44 91% 6% 1% 2% 1%
220
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse gave written document about discussion had about managing health
Did you and the doctor or nurse agree about how best to manage health problem? problem?
document about discussion had about
who said doctor or nurse gave written
who said that they and the doctor or
95% confidence interval around %
95% confidence interval around %
about managing health problem -
agree about how best to manage
document about discussions had
health problem - total responses
nurse agreed about how best to
Did you and the doctor or nurse
managing health problem (+/-)
manage health problem (+/-)
Doctor or nurse gave written
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 607,219 503,533 62,078 19,782 21,826 83% 10% 3% 4% 0% 606,137 117,792 417,020 14,898 56,427 19% 69% 2% 9% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 34,083 29,385 2,726 974 998 86% 8% 3% 3% 0% 33,888 7,685 22,473 993 2,737 23% 66% 3% 8% 0%
North West SHA N/A N/A 87,617 73,861 8,324 2,703 2,729 84% 9% 3% 3% 0% 87,587 17,568 60,312 2,398 7,308 20% 69% 3% 8% 0%
Yorkshire and the Humber N/A N/A 62,899 52,623 6,261 1,986 2,028 84% 10% 3% 3% 0% 62,905 11,450 44,469 1,644 5,342 18% 71% 3% 8% 0%
East Midlands SHA N/A N/A 52,516 43,658 5,237 1,801 1,820 83% 10% 3% 3% 0% 52,378 9,867 36,407 1,325 4,779 19% 70% 3% 9% 0%
West Midlands SHA N/A N/A 64,938 54,064 6,613 2,074 2,187 83% 10% 3% 3% 0% 64,834 12,591 44,778 1,562 5,903 19% 69% 2% 9% 0%
East of England SHA N/A N/A 65,649 54,186 6,722 2,017 2,724 83% 10% 3% 4% 0% 65,550 11,556 45,871 1,379 6,743 18% 70% 2% 10% 0%
London SHA N/A N/A 78,133 60,789 10,819 3,455 3,069 78% 14% 4% 4% 0% 78,068 16,920 51,995 2,291 6,863 22% 67% 3% 9% 0%
South East Coast SHA N/A N/A 50,309 41,494 5,112 1,539 2,165 82% 10% 3% 4% 0% 50,186 9,337 34,564 940 5,345 19% 69% 2% 11% 0%
South Central SHA N/A N/A 46,148 38,375 4,702 1,365 1,706 83% 10% 3% 4% 0% 46,022 8,665 31,700 892 4,765 19% 69% 2% 10% 0%
South West SHA N/A N/A 64,926 55,096 5,562 1,867 2,401 85% 9% 3% 4% 0% 64,718 12,152 44,450 1,474 6,642 19% 69% 2% 10% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 3,326 2,865 267 88 105 86% 8% 3% 3% 1% 3,298 724 2,185 116 274 22% 66% 4% 8% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 2,786 2,403 198 94 92 86% 7% 3% 3% 1% 2,788 715 1,723 83 267 26% 62% 3% 10% 2%
North East SHA 5D9 HARTLEPOOL PCT 1,155 992 102 36 25 86% 9% 3% 2% 2% 1,126 253 748 37 87 22% 66% 3% 8% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 2,350 2,001 197 76 77 85% 8% 3% 3% 1% 2,335 492 1,599 66 179 21% 68% 3% 8% 2%
North East SHA 5J9 DARLINGTON PCT 1,307 1,153 87 37 30 88% 7% 3% 2% 2% 1,289 266 874 44 105 21% 68% 3% 8% 2%
North East SHA 5KF GATESHEAD PCT 2,683 2,303 223 80 77 86% 8% 3% 3% 1% 2,674 644 1,750 72 208 24% 65% 3% 8% 2%
North East SHA 5KG SOUTH TYNESIDE PCT 2,125 1,793 209 69 54 84% 10% 3% 3% 2% 2,115 486 1,413 74 142 23% 67% 4% 7% 2%
North East SHA 5KL SUNDERLAND TEACHING PCT 3,768 3,289 272 89 118 87% 7% 2% 3% 1% 3,760 898 2,454 119 289 24% 65% 3% 8% 1%
North East SHA 5KM MIDDLESBROUGH PCT 1,829 1,515 200 74 40 83% 11% 4% 2% 2% 1,840 402 1,257 53 127 22% 68% 3% 7% 2%
North East SHA 5ND COUNTY DURHAM PCT 6,855 5,916 546 194 199 86% 8% 3% 3% 1% 6,785 1,501 4,576 187 521 22% 67% 3% 8% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 1,681 1,458 137 35 51 87% 8% 2% 3% 2% 1,679 357 1,135 36 150 21% 68% 2% 9% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 4,219 3,698 288 103 129 88% 7% 2% 3% 1% 4,198 946 2,758 107 387 23% 66% 3% 9% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 1,907 1,579 210 59 59 83% 11% 3% 3% 2% 1,906 415 1,283 61 147 22% 67% 3% 8% 2%
North West SHA 5F5 SALFORD PCT 2,923 2,498 278 75 71 85% 10% 3% 2% 1% 2,922 724 1,870 76 252 25% 64% 3% 9% 2%
North West SHA 5F7 STOCKPORT PCT 3,514 2,930 329 115 139 83% 9% 3% 4% 1% 3,529 621 2,500 78 330 18% 71% 2% 9% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 4,020 3,398 379 139 103 85% 9% 3% 3% 1% 4,026 820 2,779 158 268 20% 69% 4% 7% 1%
North West SHA 5HP BLACKPOOL PCT 1,989 1,652 222 57 58 83% 11% 3% 3% 2% 1,989 347 1,432 68 142 17% 72% 3% 7% 2%
North West SHA 5HQ BOLTON PCT 3,391 2,851 324 114 102 84% 10% 3% 3% 1% 3,388 699 2,307 98 284 21% 68% 3% 8% 1%
North West SHA 5J2 WARRINGTON PCT 2,293 1,941 227 55 71 85% 10% 2% 3% 1% 2,310 373 1,682 47 209 16% 73% 2% 9% 1%
North West SHA 5J4 KNOWSLEY PCT 2,081 1,771 200 58 51 85% 10% 3% 2% 1% 2,090 455 1,417 90 129 22% 68% 4% 6% 2%
North West SHA 5J5 OLDHAM PCT 2,625 2,170 295 79 80 83% 11% 3% 3% 1% 2,625 515 1,833 68 209 20% 70% 3% 8% 1%
North West SHA 5JX BURY PCT 2,178 1,855 179 68 76 85% 8% 3% 3% 1% 2,184 451 1,479 63 191 21% 68% 3% 9% 2%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 2,897 2,384 327 103 84 82% 11% 4% 3% 1% 2,908 592 2,023 83 211 20% 70% 3% 7% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 6,480 5,654 482 154 189 87% 7% 2% 3% 1% 6,491 1,244 4,482 154 611 19% 69% 2% 9% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 4,310 3,688 400 111 110 86% 9% 3% 3% 1% 4,325 844 2,995 108 378 20% 69% 3% 9% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 5,376 4,487 537 181 171 83% 10% 3% 3% 1% 5,347 1,004 3,748 136 458 19% 70% 3% 9% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 4,643 3,887 476 145 135 84% 10% 3% 3% 1% 4,622 921 3,176 116 409 20% 69% 3% 9% 1%
North West SHA 5NJ SEFTON PCT 3,410 2,883 316 79 132 85% 9% 2% 4% 1% 3,416 619 2,396 87 314 18% 70% 3% 9% 1%
221
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse gave written document about discussion had about managing health
Did you and the doctor or nurse agree about how best to manage health problem? problem?
document about discussion had about
who said doctor or nurse gave written
who said that they and the doctor or
95% confidence interval around %
95% confidence interval around %
about managing health problem -
agree about how best to manage
document about discussions had
health problem - total responses
nurse agreed about how best to
Did you and the doctor or nurse
managing health problem (+/-)
manage health problem (+/-)
Doctor or nurse gave written
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 607,219 503,533 62,078 19,782 21,826 83% 10% 3% 4% 0% 606,137 117,792 417,020 14,898 56,427 19% 69% 2% 9% 0%
North West SHA 5NK WIRRAL PCT 4,079 3,528 313 103 135 87% 8% 3% 3% 1% 4,071 824 2,776 108 364 20% 68% 3% 9% 1%
North West SHA 5NL LIVERPOOL PCT 5,879 4,959 540 197 183 84% 9% 3% 3% 1% 5,866 1,302 3,957 197 410 22% 67% 3% 7% 1%
North West SHA 5NM HALTON & ST HELENS PCT 4,072 3,491 307 137 137 86% 8% 3% 3% 1% 4,065 891 2,773 106 295 22% 68% 3% 7% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 3,115 2,658 253 98 106 85% 8% 3% 3% 1% 3,101 641 2,066 70 324 21% 67% 2% 10% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 5,664 4,810 518 146 190 85% 9% 3% 3% 1% 5,652 1,023 3,969 119 540 18% 70% 2% 10% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 2,540 2,086 256 100 98 82% 10% 4% 4% 1% 2,536 477 1,809 60 190 19% 71% 2% 7% 1%
North West SHA 5NR TRAFFORD PCT 2,458 2,045 239 79 95 83% 10% 3% 4% 1% 2,474 540 1,658 55 222 22% 67% 2% 9% 2%
North West SHA 5NT MANCHESTER PCT 5,775 4,658 716 250 151 81% 12% 4% 3% 1% 5,740 1,228 3,901 191 420 21% 68% 3% 7% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 2,053 1,693 235 65 59 82% 11% 3% 3% 2% 2,072 356 1,502 49 166 17% 72% 2% 8% 2%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 3,106 2,614 286 111 95 84% 9% 4% 3% 1% 3,116 615 2,137 107 258 20% 69% 3% 8% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 2,452 2,032 258 75 87 83% 11% 3% 4% 1% 2,459 408 1,786 61 206 17% 73% 2% 8% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 2,916 2,438 300 81 97 84% 10% 3% 3% 1% 2,940 554 2,058 95 234 19% 70% 3% 8% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 8,853 7,340 908 301 304 83% 10% 3% 3% 1% 8,830 1,547 6,296 221 766 18% 71% 3% 9% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 4,622 3,904 463 127 129 84% 10% 3% 3% 1% 4,606 841 3,223 132 410 18% 70% 3% 9% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 4,312 3,581 473 123 136 83% 11% 3% 3% 1% 4,308 802 3,084 114 308 19% 72% 3% 7% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 6,633 5,500 668 247 218 83% 10% 4% 3% 1% 6,612 1,189 4,740 177 506 18% 72% 3% 8% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 3,633 3,051 360 112 110 84% 10% 3% 3% 1% 3,634 747 2,500 105 282 21% 69% 3% 8% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 9,575 8,233 733 257 351 86% 8% 3% 4% 1% 9,583 1,776 6,625 179 1,003 19% 69% 2% 10% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 3,829 3,270 314 108 136 85% 8% 3% 4% 1% 3,810 621 2,754 76 359 16% 72% 2% 9% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 3,260 2,615 431 113 101 80% 13% 3% 3% 1% 3,255 576 2,334 104 242 18% 72% 3% 7% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 5,633 4,635 621 217 160 82% 11% 4% 3% 1% 5,648 1,061 3,983 170 435 19% 71% 3% 8% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 2,022 1,718 211 49 44 85% 10% 2% 2% 2% 2,030 357 1,449 55 169 18% 71% 3% 8% 2%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 3,706 3,014 396 141 156 81% 11% 4% 4% 1% 3,704 821 2,404 130 348 22% 65% 4% 9% 1%
East Midlands SHA 5ET BASSETLAW PCT 1,358 1,145 140 26 47 84% 10% 2% 3% 2% 1,358 248 958 17 135 18% 71% 1% 10% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 8,707 7,406 704 313 283 85% 8% 4% 3% 1% 8,633 1,627 5,996 226 783 19% 69% 3% 9% 1%
East Midlands SHA 5N7 DERBY CITY PCT 3,342 2,789 360 107 86 83% 11% 3% 3% 1% 3,354 657 2,350 94 254 20% 70% 3% 8% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 8,009 6,715 751 262 281 84% 9% 3% 4% 1% 7,987 1,353 5,752 198 684 17% 72% 2% 9% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 8,892 7,450 872 258 312 84% 10% 3% 4% 1% 8,851 1,603 6,262 170 816 18% 71% 2% 9% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 7,508 6,217 721 269 301 83% 10% 4% 4% 1% 7,497 1,324 5,213 165 794 18% 70% 2% 11% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 3,260 2,507 499 160 94 77% 15% 5% 3% 1% 3,261 651 2,259 116 235 20% 69% 4% 7% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 7,734 6,416 793 264 261 83% 10% 3% 3% 1% 7,733 1,582 5,212 209 730 20% 67% 3% 9% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 2,141 1,804 202 66 69 84% 9% 3% 3% 2% 2,138 378 1,515 29 216 18% 71% 1% 10% 2%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 4,439 3,690 448 143 158 83% 10% 3% 4% 1% 4,443 956 3,012 117 358 22% 68% 3% 8% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 3,491 3,002 272 91 126 86% 8% 3% 4% 1% 3,472 636 2,416 58 362 18% 70% 2% 10% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 2,963 2,462 307 94 99 83% 10% 3% 3% 1% 2,960 608 2,026 86 239 21% 68% 3% 8% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 3,913 3,233 414 144 122 83% 11% 4% 3% 1% 3,899 796 2,653 100 350 20% 68% 3% 9% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 1,928 1,615 209 54 51 84% 11% 3% 3% 2% 1,939 408 1,337 52 142 21% 69% 3% 7% 2%
222
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse gave written document about discussion had about managing health
Did you and the doctor or nurse agree about how best to manage health problem? problem?
document about discussion had about
who said doctor or nurse gave written
who said that they and the doctor or
95% confidence interval around %
95% confidence interval around %
about managing health problem -
agree about how best to manage
document about discussions had
health problem - total responses
nurse agreed about how best to
Did you and the doctor or nurse
managing health problem (+/-)
manage health problem (+/-)
Doctor or nurse gave written
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 607,219 503,533 62,078 19,782 21,826 83% 10% 3% 4% 0% 606,137 117,792 417,020 14,898 56,427 19% 69% 2% 9% 0%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 2,719 2,172 342 113 92 80% 13% 4% 3% 1% 2,733 511 1,932 67 223 19% 71% 2% 8% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 2,607 1,971 424 150 63 76% 16% 6% 2% 2% 2,593 632 1,712 85 163 24% 66% 3% 6% 2%
West Midlands SHA 5PE DUDLEY PCT 3,543 3,019 294 81 149 85% 8% 2% 4% 1% 3,517 641 2,435 112 330 18% 69% 3% 9% 1%
West Midlands SHA 5PF SANDWELL PCT 3,677 2,962 477 130 107 81% 13% 4% 3% 1% 3,686 761 2,531 134 260 21% 69% 4% 7% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 4,392 3,574 540 147 130 81% 12% 3% 3% 1% 4,410 1,032 2,898 102 378 23% 66% 2% 9% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 2,540 2,111 264 72 93 83% 10% 3% 4% 1% 2,531 449 1,786 67 229 18% 71% 3% 9% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 3,283 2,673 364 128 118 81% 11% 4% 4% 1% 3,272 627 2,277 77 291 19% 70% 2% 9% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 7,363 6,211 672 198 282 84% 9% 3% 4% 1% 7,357 1,349 5,080 165 763 18% 69% 2% 10% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 7,144 6,152 547 222 223 86% 8% 3% 3% 1% 7,113 1,288 4,963 144 718 18% 70% 2% 10% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 6,282 5,318 585 170 210 85% 9% 3% 3% 1% 6,261 1,069 4,417 121 654 17% 71% 2% 10% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 2,512 2,095 252 72 94 83% 10% 3% 4% 1% 2,511 451 1,788 44 229 18% 71% 2% 9% 1%
East of England SHA 5GC LUTON PCT 1,958 1,554 255 92 58 79% 13% 5% 3% 2% 1,963 460 1,305 52 147 23% 66% 3% 7% 2%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 3,693 2,990 404 94 205 81% 11% 3% 6% 1% 3,679 622 2,542 104 410 17% 69% 3% 11% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 4,641 3,849 446 148 197 83% 10% 3% 4% 1% 4,633 820 3,270 78 465 18% 71% 2% 10% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 6,173 5,031 681 184 278 81% 11% 3% 5% 1% 6,152 1,000 4,384 124 644 16% 71% 2% 10% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 6,072 5,057 566 170 279 83% 9% 3% 5% 1% 6,062 1,106 4,163 111 682 18% 69% 2% 11% 1%
East of England SHA 5PN PETERBOROUGH PCT 1,867 1,514 225 66 61 81% 12% 4% 3% 2% 1,881 377 1,306 41 156 20% 69% 2% 8% 2%
East of England SHA 5PP CAMBRIDGESHIRE PCT 6,801 5,737 645 185 235 84% 9% 3% 3% 1% 6,793 1,319 4,666 142 666 19% 69% 2% 10% 1%
East of England SHA 5PQ NORFOLK PCT 9,255 7,742 840 290 382 84% 9% 3% 4% 1% 9,245 1,571 6,493 201 979 17% 70% 2% 11% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 2,847 2,362 286 90 108 83% 10% 3% 4% 1% 2,861 500 1,996 78 288 17% 70% 3% 10% 1%
East of England SHA 5PT SUFFOLK PCT 6,968 5,870 638 204 256 84% 9% 3% 4% 1% 6,968 1,256 4,871 127 714 18% 70% 2% 10% 1%
East of England SHA 5PV WEST ESSEX PCT 3,025 2,491 343 82 110 82% 11% 3% 4% 1% 2,992 582 2,062 65 283 19% 69% 2% 9% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 3,943 3,260 376 137 170 83% 10% 3% 4% 1% 3,942 676 2,798 85 383 17% 71% 2% 10% 1%
East of England SHA 5PX MID ESSEX PCT 4,118 3,350 465 132 171 81% 11% 3% 4% 1% 4,109 616 2,934 67 491 15% 71% 2% 12% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 4,290 3,379 554 143 213 79% 13% 3% 5% 1% 4,270 650 3,082 103 436 15% 72% 2% 10% 1%
London SHA 5A4 HAVERING PCT 2,576 2,006 357 115 99 78% 14% 4% 4% 2% 2,575 406 1,879 60 230 16% 73% 2% 9% 1%
London SHA 5A5 KINGSTON PCT 1,751 1,441 213 42 55 82% 12% 2% 3% 2% 1,762 319 1,203 61 180 18% 68% 3% 10% 2%
London SHA 5A7 BROMLEY PCT 3,400 2,782 373 107 139 82% 11% 3% 4% 1% 3,398 616 2,349 64 370 18% 69% 2% 11% 1%
London SHA 5A8 GREENWICH PCT 2,402 1,858 358 95 91 77% 15% 4% 4% 2% 2,415 517 1,654 61 184 21% 68% 3% 8% 2%
London SHA 5A9 BARNET PCT 3,108 2,463 386 140 119 79% 12% 4% 4% 1% 3,105 552 2,155 96 301 18% 69% 3% 10% 1%
London SHA 5AT HILLINGDON PCT 2,487 1,903 347 114 124 77% 14% 5% 5% 2% 2,484 446 1,703 60 275 18% 69% 2% 11% 1%
London SHA 5C1 ENFIELD PCT 2,230 1,744 284 111 91 78% 13% 5% 4% 2% 2,233 455 1,525 69 185 20% 68% 3% 8% 2%
London SHA 5C2 BARKING & DAGENHAM PCT 1,647 1,278 243 78 49 78% 15% 5% 3% 2% 1,635 324 1,120 54 137 20% 69% 3% 8% 2%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 2,503 1,993 302 130 78 80% 12% 5% 3% 2% 2,480 609 1,607 80 184 25% 65% 3% 7% 2%
London SHA 5C4 TOWER HAMLETS PCT 2,221 1,705 341 106 69 77% 15% 5% 3% 2% 2,216 616 1,365 93 142 28% 62% 4% 6% 2%
London SHA 5C5 NEWHAM PCT 2,595 1,942 427 152 75 75% 16% 6% 3% 2% 2,582 694 1,604 119 164 27% 62% 5% 6% 2%
London SHA 5C9 HARINGEY PCT 2,466 1,808 434 121 104 73% 18% 5% 4% 2% 2,456 541 1,607 81 227 22% 65% 3% 9% 2%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 1,631 1,262 231 65 74 77% 14% 4% 5% 2% 1,616 408 1,030 40 138 25% 64% 2% 9% 2%
London SHA 5HX EALING PCT 2,924 2,175 482 162 106 74% 16% 6% 4% 2% 2,931 652 1,984 93 203 22% 68% 3% 7% 1%
London SHA 5HY HOUNSLOW PCT 2,048 1,521 337 102 89 74% 16% 5% 4% 2% 2,047 434 1,362 72 179 21% 67% 4% 9% 2%
London SHA 5K5 BRENT PCT 2,919 2,176 506 153 85 75% 17% 5% 3% 2% 2,922 657 1,985 108 171 22% 68% 4% 6% 1%
223
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse gave written document about discussion had about managing health
Did you and the doctor or nurse agree about how best to manage health problem? problem?
document about discussion had about
who said doctor or nurse gave written
who said that they and the doctor or
95% confidence interval around %
95% confidence interval around %
about managing health problem -
agree about how best to manage
document about discussions had
health problem - total responses
nurse agreed about how best to
Did you and the doctor or nurse
managing health problem (+/-)
manage health problem (+/-)
Doctor or nurse gave written
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 607,219 503,533 62,078 19,782 21,826 83% 10% 3% 4% 0% 606,137 117,792 417,020 14,898 56,427 19% 69% 2% 9% 0%
London SHA 5K6 HARROW PCT 2,104 1,680 269 83 73 80% 13% 4% 3% 2% 2,110 451 1,397 60 202 21% 66% 3% 10% 2%
London SHA 5K7 CAMDEN PCT 2,385 1,800 323 145 117 75% 14% 6% 5% 2% 2,383 574 1,535 66 208 24% 64% 3% 9% 2%
London SHA 5K8 ISLINGTON PCT 1,910 1,469 280 81 80 77% 15% 4% 4% 2% 1,916 467 1,239 58 153 24% 65% 3% 8% 2%
London SHA 5K9 CROYDON PCT 3,771 3,004 482 141 145 80% 13% 4% 4% 1% 3,767 819 2,475 103 370 22% 66% 3% 10% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 1,801 1,416 225 61 99 79% 12% 3% 6% 2% 1,787 379 1,146 51 211 21% 64% 3% 12% 2%
London SHA 5LC WESTMINSTER PCT 2,316 1,830 286 103 97 79% 12% 4% 4% 2% 2,311 556 1,456 77 222 24% 63% 3% 10% 2%
London SHA 5LD LAMBETH PCT 3,373 2,688 409 145 130 80% 12% 4% 4% 1% 3,363 831 2,153 106 273 25% 64% 3% 8% 1%
London SHA 5LE SOUTHWARK PCT 2,838 2,257 378 120 83 80% 13% 4% 3% 1% 2,860 728 1,813 84 236 25% 63% 3% 8% 2%
London SHA 5LF LEWISHAM PCT 2,885 2,207 445 117 116 77% 15% 4% 4% 2% 2,882 706 1,892 76 209 24% 66% 3% 7% 2%
London SHA 5LG WANDSWORTH PCT 3,155 2,508 419 104 124 79% 13% 3% 4% 1% 3,147 731 2,029 88 299 23% 64% 3% 9% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 1,871 1,479 222 70 99 79% 12% 4% 5% 2% 1,863 361 1,264 29 208 19% 68% 2% 11% 2%
London SHA 5M7 SUTTON & MERTON PCT 3,796 3,016 431 168 181 79% 11% 4% 5% 1% 3,793 701 2,638 87 367 18% 70% 2% 10% 1%
London SHA 5NA REDBRIDGE PCT 2,371 1,788 358 128 97 75% 15% 5% 4% 2% 2,377 429 1,641 73 234 18% 69% 3% 10% 2%
London SHA 5NC WALTHAM FOREST PCT 2,431 1,812 392 139 88 75% 16% 6% 4% 2% 2,436 507 1,661 70 198 21% 68% 3% 8% 2%
London SHA TAK BEXLEY CARE TRUST 2,215 1,780 280 59 97 80% 13% 3% 4% 2% 2,217 435 1,526 52 205 20% 69% 2% 9% 2%
South East Coast SHA 5L3 MEDWAY PCT 2,897 2,264 399 112 122 78% 14% 4% 4% 1% 2,894 559 2,005 69 261 19% 69% 2% 9% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 3,324 2,614 401 185 124 79% 12% 6% 4% 1% 3,335 556 2,382 63 334 17% 71% 2% 10% 1%
South East Coast SHA 5P5 SURREY PCT 11,962 9,946 1,146 326 544 83% 10% 3% 5% 1% 11,911 2,118 8,234 215 1,343 18% 69% 2% 11% 1%
South East Coast SHA 5P6 WEST SUSSEX PCT 9,361 7,711 951 255 444 82% 10% 3% 5% 1% 9,309 1,774 6,399 156 980 19% 69% 2% 11% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 4,097 3,476 376 112 133 85% 9% 3% 3% 1% 4,099 793 2,841 61 403 19% 69% 1% 10% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 2,216 1,851 211 70 84 84% 10% 3% 4% 2% 2,223 432 1,519 32 240 19% 68% 1% 11% 2%
South East Coast SHA 5P9 WEST KENT PCT 7,380 6,132 737 185 326 83% 10% 3% 4% 1% 7,368 1,435 4,996 133 805 19% 68% 2% 11% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 9,072 7,500 891 294 388 83% 10% 3% 4% 1% 9,048 1,671 6,187 212 978 18% 68% 2% 11% 1%
South Central SHA 5CQ MILTON KEYNES PCT 2,573 2,005 359 115 94 78% 14% 4% 4% 2% 2,579 565 1,758 45 211 22% 68% 2% 8% 2%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 2,410 1,987 277 69 76 82% 12% 3% 3% 1% 2,391 448 1,683 47 213 19% 70% 2% 9% 2%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 2,930 2,448 294 88 100 84% 10% 3% 3% 1% 2,921 564 1,965 69 323 19% 67% 2% 11% 1%
South Central SHA 5QC HAMPSHIRE PCT 14,731 12,421 1,340 430 540 84% 9% 3% 4% 1% 14,707 2,674 10,198 254 1,581 18% 69% 2% 11% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 5,506 4,598 530 154 225 84% 10% 3% 4% 1% 5,481 872 3,924 93 593 16% 72% 2% 11% 1%
South Central SHA 5QE OXFORDSHIRE PCT 7,173 6,010 697 186 279 84% 10% 3% 4% 1% 7,170 1,379 4,879 122 791 19% 68% 2% 11% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 4,860 3,972 540 139 208 82% 11% 3% 4% 1% 4,827 995 3,246 112 475 21% 67% 2% 10% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 4,100 3,320 502 143 134 81% 12% 3% 3% 1% 4,082 758 2,809 112 403 19% 69% 3% 10% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 1,865 1,613 162 41 49 86% 9% 2% 3% 2% 1,863 409 1,239 39 175 22% 67% 2% 9% 2%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 2,682 2,258 227 77 119 84% 8% 3% 4% 1% 2,682 455 1,908 55 264 17% 71% 2% 10% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 3,500 2,988 294 112 107 85% 8% 3% 3% 1% 3,507 646 2,416 96 349 18% 69% 3% 10% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 2,189 1,843 177 97 72 84% 8% 4% 3% 1% 2,181 462 1,458 54 207 21% 67% 2% 9% 2%
South West SHA 5K3 SWINDON PCT 2,292 1,845 266 93 87 81% 12% 4% 4% 2% 2,293 456 1,560 57 220 20% 68% 2% 10% 2%
South West SHA 5M8 NORTH SOMERSET PCT 2,291 1,922 237 49 83 84% 10% 2% 4% 1% 2,279 442 1,589 57 191 19% 70% 2% 8% 2%
224
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those who have had discussions about how best to deal with long-standing health problem
Doctor or nurse gave written document about discussion had about managing health
Did you and the doctor or nurse agree about how best to manage health problem? problem?
document about discussion had about
who said doctor or nurse gave written
who said that they and the doctor or
95% confidence interval around %
95% confidence interval around %
about managing health problem -
agree about how best to manage
document about discussions had
health problem - total responses
nurse agreed about how best to
Did you and the doctor or nurse
managing health problem (+/-)
manage health problem (+/-)
Doctor or nurse gave written
% Not applicable
% Not applicable
total responses
Not applicable
Not applicable
% Don't know
% Don't know
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 607,219 503,533 62,078 19,782 21,826 83% 10% 3% 4% 0% 606,137 117,792 417,020 14,898 56,427 19% 69% 2% 9% 0%
South West SHA 5QH GLOUCESTERSHIRE PCT 7,068 6,051 602 173 242 86% 9% 2% 3% 1% 7,051 1,386 4,844 155 666 20% 69% 2% 9% 1%
South West SHA 5QJ BRISTOL PCT 5,075 4,252 516 156 151 84% 10% 3% 3% 1% 5,062 1,056 3,421 135 450 21% 68% 3% 9% 1%
South West SHA 5QK WILTSHIRE PCT 5,415 4,593 457 152 212 85% 8% 3% 4% 1% 5,388 1,043 3,701 88 556 19% 69% 2% 10% 1%
South West SHA 5QL SOMERSET PCT 6,377 5,437 513 162 266 85% 8% 3% 4% 1% 6,348 1,266 4,256 130 696 20% 67% 2% 11% 1%
South West SHA 5QM DORSET PCT 5,097 4,386 385 134 191 86% 8% 3% 4% 1% 5,073 878 3,521 104 571 17% 69% 2% 11% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 4,300 3,560 448 120 171 83% 10% 3% 4% 1% 4,287 734 2,973 97 483 17% 69% 2% 11% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 7,102 6,148 551 178 226 87% 8% 3% 3% 1% 7,062 1,242 4,971 156 692 18% 70% 2% 10% 1%
South West SHA 5QQ DEVON PCT 9,662 8,222 752 292 396 85% 8% 3% 4% 1% 9,643 1,646 6,643 246 1,108 17% 69% 3% 11% 1%
South West SHA TAL TORBAY CARE TRUST 1,876 1,591 137 73 75 85% 7% 4% 4% 2% 1,862 440 1,188 45 189 24% 64% 2% 10% 2%
225
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with long-standing health problem
Did you want a written plan summarising your discussion with the doctor or nurse?² Doctor or nurse ever tell you that you had a 'care plan'?
Doctor or nurse ever tell you that you
who said they wanted a written plan
summarising discussion with doctor
summarising discussion with doctor
who said doctor or nurse told had a
95% confidence interval around %
95% confidence interval around %
had a 'care plan' - total responses
Did you want a written plan
or nurse - total responses
% Not applicable
% Not applicable
'care plan' (+/-)
Not applicable
Not applicable
% Don't know
% Don't know
or nurse (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 151,673 22,781 106,547 11,754 10,591 15% 70% 8% 7% 0% 607,416 64,321 451,625 43,887 47,582 11% 74% 7% 8% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 7,685 1,143 5,433 572 536 15% 71% 7% 7% 1% 34,058 4,776 23,980 2,975 2,326 14% 70% 9% 7% 0%
North West SHA N/A N/A 22,980 3,447 16,243 1,841 1,449 15% 71% 8% 6% 0% 87,716 10,445 64,358 6,881 6,032 12% 73% 8% 7% 0%
Yorkshire and the Humber N/A N/A 16,290 2,185 11,689 1,367 1,049 13% 72% 8% 6% 1% 63,087 6,727 47,244 4,652 4,463 11% 75% 7% 7% 0%
East Midlands SHA N/A N/A 13,433 1,903 9,525 1,090 916 14% 71% 8% 7% 1% 52,461 5,204 39,703 3,667 3,888 10% 76% 7% 7% 0%
West Midlands SHA N/A N/A 15,718 2,413 11,018 1,180 1,106 15% 70% 8% 7% 1% 64,974 7,203 48,082 4,702 4,988 11% 74% 7% 8% 0%
East of England SHA N/A N/A 16,274 2,195 11,701 1,209 1,169 13% 72% 7% 7% 1% 65,664 5,879 49,886 4,224 5,675 9% 76% 6% 9% 0%
London SHA N/A N/A 20,036 4,379 12,564 1,669 1,424 22% 63% 8% 7% 1% 78,255 9,076 57,474 5,788 5,917 12% 73% 7% 8% 0%
South East Coast SHA N/A N/A 12,959 1,687 9,311 927 1,034 13% 72% 7% 8% 1% 50,274 4,556 37,944 3,383 4,391 9% 75% 7% 9% 0%
South Central SHA N/A N/A 11,635 1,645 8,336 861 793 14% 72% 7% 7% 1% 46,086 4,078 34,836 3,008 4,163 9% 76% 7% 9% 0%
South West SHA N/A N/A 14,663 1,782 10,726 1,038 1,116 12% 73% 7% 8% 1% 64,841 6,377 48,119 4,606 5,739 10% 74% 7% 9% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 781 132 532 51 66 17% 68% 6% 8% 3% 3,329 380 2,406 320 223 11% 72% 10% 7% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 552 78 391 37 45 14% 71% 7% 8% 3% 2,783 376 1,901 243 262 14% 68% 9% 9% 1%
North East SHA 5D9 HARTLEPOOL PCT 177 27 125 14 11 15% 71% 8% 6% 5% 1,138 182 780 102 73 16% 69% 9% 6% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 558 87 400 48 23 16% 72% 9% 4% 3% 2,351 338 1,675 185 152 14% 71% 8% 6% 1%
North East SHA 5J9 DARLINGTON PCT 159 17 121 8 14 10% 76% 5% 9% 5% 1,287 225 879 93 90 17% 68% 7% 7% 2%
North East SHA 5KF GATESHEAD PCT 693 88 481 67 57 13% 69% 10% 8% 2% 2,693 338 1,944 235 177 13% 72% 9% 7% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 461 81 311 35 34 18% 68% 8% 7% 3% 2,118 329 1,452 195 142 16% 69% 9% 7% 2%
North East SHA 5KL SUNDERLAND TEACHING PCT 1,041 162 732 78 68 16% 70% 7% 7% 2% 3,771 601 2,600 337 232 16% 69% 9% 6% 1%
North East SHA 5KM MIDDLESBROUGH PCT 288 29 224 23 11 10% 78% 8% 4% 3% 1,835 310 1,309 147 69 17% 71% 8% 4% 2%
North East SHA 5ND COUNTY DURHAM PCT 1,722 243 1,254 112 112 14% 73% 7% 7% 2% 6,855 894 4,926 588 446 13% 72% 9% 7% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 210 37 139 13 21 18% 66% 6% 10% 5% 1,689 259 1,186 149 95 15% 70% 9% 6% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 1,044 161 722 87 74 15% 69% 8% 7% 2% 4,209 544 2,920 380 365 13% 69% 9% 9% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 391 68 263 43 17 17% 67% 11% 4% 4% 1,891 258 1,333 171 129 14% 70% 9% 7% 2%
North West SHA 5F5 SALFORD PCT 750 158 500 47 46 21% 67% 6% 6% 3% 2,932 446 2,060 235 191 15% 70% 8% 7% 1%
North West SHA 5F7 STOCKPORT PCT 947 134 685 66 62 14% 72% 7% 7% 2% 3,535 340 2,647 247 301 10% 75% 7% 9% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 995 138 729 85 44 14% 73% 8% 4% 2% 4,034 550 2,948 316 219 14% 73% 8% 5% 1%
North West SHA 5HP BLACKPOOL PCT 435 78 307 27 22 18% 71% 6% 5% 4% 1,988 262 1,450 153 124 13% 73% 8% 6% 1%
North West SHA 5HQ BOLTON PCT 1,048 156 723 92 76 15% 69% 9% 7% 2% 3,396 434 2,452 263 247 13% 72% 8% 7% 1%
North West SHA 5J2 WARRINGTON PCT 443 42 359 20 22 10% 81% 5% 5% 3% 2,331 239 1,796 139 157 10% 77% 6% 7% 1%
North West SHA 5J4 KNOWSLEY PCT 454 82 311 33 27 18% 69% 7% 6% 4% 2,092 343 1,473 163 114 16% 70% 8% 5% 2%
North West SHA 5J5 OLDHAM PCT 711 115 495 55 47 16% 70% 8% 7% 3% 2,636 327 1,950 192 167 12% 74% 7% 6% 1%
North West SHA 5JX BURY PCT 562 91 404 33 34 16% 72% 6% 6% 3% 2,180 277 1,576 159 169 13% 72% 7% 8% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 771 136 519 76 40 18% 67% 10% 5% 3% 2,904 291 2,207 229 177 10% 76% 8% 6% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 1,652 174 1,261 107 110 11% 76% 6% 7% 1% 6,474 640 4,830 492 512 10% 75% 8% 8% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 972 118 697 99 58 12% 72% 10% 6% 2% 4,326 479 3,203 370 274 11% 74% 9% 6% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 1,490 224 1,060 98 109 15% 71% 7% 7% 2% 5,362 561 4,007 423 372 10% 75% 8% 7% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 1,326 196 930 109 90 15% 70% 8% 7% 2% 4,647 520 3,383 431 313 11% 73% 9% 7% 1%
North West SHA 5NJ SEFTON PCT 834 102 617 58 57 12% 74% 7% 7% 2% 3,412 385 2,554 218 254 11% 75% 6% 7% 1%
226
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with long-standing health problem
Did you want a written plan summarising your discussion with the doctor or nurse?² Doctor or nurse ever tell you that you had a 'care plan'?
Doctor or nurse ever tell you that you
who said they wanted a written plan
summarising discussion with doctor
summarising discussion with doctor
who said doctor or nurse told had a
95% confidence interval around %
95% confidence interval around %
had a 'care plan' - total responses
Did you want a written plan
or nurse - total responses
% Not applicable
% Not applicable
'care plan' (+/-)
Not applicable
Not applicable
% Don't know
% Don't know
or nurse (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 151,673 22,781 106,547 11,754 10,591 15% 70% 8% 7% 0% 607,416 64,321 451,625 43,887 47,582 11% 74% 7% 8% 0%
North West SHA 5NK WIRRAL PCT 1,085 115 768 117 86 11% 71% 11% 8% 2% 4,075 457 2,983 344 290 11% 73% 8% 7% 1%
North West SHA 5NL LIVERPOOL PCT 1,725 304 1,197 121 103 18% 69% 7% 6% 2% 5,869 834 4,212 484 339 14% 72% 8% 6% 1%
North West SHA 5NM HALTON & ST HELENS PCT 1,059 136 763 90 69 13% 72% 9% 7% 2% 4,076 530 2,927 323 295 13% 72% 8% 7% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 750 106 562 26 57 14% 75% 3% 8% 2% 3,105 421 2,166 268 249 14% 70% 9% 8% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 1,485 245 1,014 115 111 17% 68% 8% 7% 2% 5,669 544 4,270 415 439 10% 75% 7% 8% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 611 82 415 78 36 13% 68% 13% 6% 3% 2,536 290 1,909 180 156 11% 75% 7% 6% 1%
North West SHA 5NR TRAFFORD PCT 689 117 464 71 37 17% 67% 10% 5% 3% 2,472 251 1,848 188 184 10% 75% 8% 7% 1%
North West SHA 5NT MANCHESTER PCT 1,795 329 1,202 178 87 18% 67% 10% 5% 2% 5,776 763 4,174 476 362 13% 72% 8% 6% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 182 30 140 11 1 17% 77% 6% 1% 5% 2,074 227 1,577 137 133 11% 76% 7% 6% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 702 87 474 84 57 12% 67% 12% 8% 2% 3,122 378 2,288 265 192 12% 73% 8% 6% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 516 70 375 38 33 13% 73% 7% 6% 3% 2,447 209 1,895 164 179 9% 77% 7% 7% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 676 88 494 59 35 13% 73% 9% 5% 3% 2,943 339 2,176 267 162 12% 74% 9% 6% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 2,754 337 1,961 276 181 12% 71% 10% 7% 1% 8,856 875 6,665 599 716 10% 75% 7% 8% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 1,187 169 812 100 106 14% 68% 8% 9% 2% 4,631 508 3,418 367 338 11% 74% 8% 7% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 1,123 137 825 95 65 12% 73% 8% 6% 2% 4,334 442 3,302 307 283 10% 76% 7% 7% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 1,853 228 1,341 179 105 12% 72% 10% 6% 1% 6,645 647 5,065 517 416 10% 76% 8% 6% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 944 143 662 84 55 15% 70% 9% 6% 2% 3,639 465 2,665 276 233 13% 73% 8% 6% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 2,534 354 1,859 136 184 14% 73% 5% 7% 1% 9,599 902 7,216 634 847 9% 75% 7% 9% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 873 104 663 57 50 12% 76% 6% 6% 2% 3,827 392 2,864 277 294 10% 75% 7% 8% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 890 134 626 71 59 15% 70% 8% 7% 2% 3,266 420 2,423 219 204 13% 74% 7% 6% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 1,549 251 1,078 129 91 16% 70% 8% 6% 2% 5,662 653 4,195 486 328 12% 74% 9% 6% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 507 54 378 49 26 11% 74% 10% 5% 3% 2,042 270 1,495 139 138 13% 73% 7% 7% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 1,020 189 681 95 55 19% 67% 9% 5% 2% 3,715 434 2,768 261 251 12% 75% 7% 7% 1%
East Midlands SHA 5ET BASSETLAW PCT 195 22 138 18 18 11% 71% 9% 9% 4% 1,356 117 1,014 98 126 9% 75% 7% 9% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 2,313 325 1,656 194 139 14% 72% 8% 6% 1% 8,675 929 6,472 629 645 11% 75% 7% 7% 1%
East Midlands SHA 5N7 DERBY CITY PCT 703 90 516 30 67 13% 73% 4% 10% 2% 3,351 353 2,548 245 205 11% 76% 7% 6% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 2,154 260 1,571 185 138 12% 73% 9% 6% 1% 7,988 750 6,122 556 560 9% 77% 7% 7% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 2,326 291 1,708 155 172 13% 73% 7% 7% 1% 8,866 868 6,752 587 659 10% 76% 7% 7% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 2,000 295 1,397 169 139 15% 70% 8% 7% 2% 7,524 717 5,701 472 633 10% 76% 6% 8% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 847 181 521 86 58 21% 62% 10% 7% 3% 3,262 368 2,459 226 209 11% 75% 7% 6% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 1,875 250 1,337 158 130 13% 71% 8% 7% 2% 7,725 668 5,865 593 598 9% 76% 8% 8% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 238 31 180 4 23 13% 76% 2% 10% 4% 2,136 188 1,636 112 201 9% 77% 5% 9% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 1,133 180 797 85 71 16% 70% 7% 6% 2% 4,445 498 3,268 349 330 11% 74% 8% 7% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 808 79 608 52 70 10% 75% 6% 9% 2% 3,463 290 2,671 235 267 8% 77% 7% 8% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 737 122 527 44 45 17% 71% 6% 6% 3% 2,963 382 2,125 238 218 13% 72% 8% 7% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 1,041 153 722 87 79 15% 69% 8% 8% 2% 3,915 444 2,868 295 308 11% 73% 8% 8% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 389 67 277 28 18 17% 71% 7% 5% 4% 1,934 193 1,474 137 130 10% 76% 7% 7% 1%
227
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with long-standing health problem
Did you want a written plan summarising your discussion with the doctor or nurse?² Doctor or nurse ever tell you that you had a 'care plan'?
Doctor or nurse ever tell you that you
who said they wanted a written plan
summarising discussion with doctor
summarising discussion with doctor
who said doctor or nurse told had a
95% confidence interval around %
95% confidence interval around %
had a 'care plan' - total responses
Did you want a written plan
or nurse - total responses
% Not applicable
% Not applicable
'care plan' (+/-)
Not applicable
Not applicable
% Don't know
% Don't know
or nurse (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 151,673 22,781 106,547 11,754 10,591 15% 70% 8% 7% 0% 607,416 64,321 451,625 43,887 47,582 11% 74% 7% 8% 0%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 731 121 492 67 51 17% 67% 9% 7% 3% 2,738 311 1,993 241 193 11% 73% 9% 7% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 680 203 371 71 35 30% 55% 10% 5% 3% 2,598 414 1,824 226 134 16% 70% 9% 5% 1%
West Midlands SHA 5PE DUDLEY PCT 903 119 656 55 72 13% 73% 6% 8% 2% 3,543 371 2,639 277 256 10% 74% 8% 7% 1%
West Midlands SHA 5PF SANDWELL PCT 971 176 637 89 70 18% 66% 9% 7% 2% 3,693 434 2,759 268 231 12% 75% 7% 6% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 1,084 212 703 98 72 20% 65% 9% 7% 2% 4,407 668 3,084 352 303 15% 70% 8% 7% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 450 68 323 26 33 15% 72% 6% 7% 3% 2,543 295 1,861 192 195 12% 73% 8% 8% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 723 120 503 47 53 17% 70% 6% 7% 3% 3,277 387 2,405 237 249 12% 73% 7% 8% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 2,010 257 1,440 164 149 13% 72% 8% 7% 1% 7,395 806 5,454 509 626 11% 74% 7% 8% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 1,695 254 1,222 92 126 15% 72% 5% 7% 2% 7,131 740 5,316 473 600 10% 75% 7% 8% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 1,523 188 1,120 117 99 12% 74% 8% 6% 2% 6,287 545 4,771 401 570 9% 76% 6% 9% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 601 64 442 54 41 11% 73% 9% 7% 2% 2,506 237 1,933 160 175 9% 77% 6% 7% 1%
East of England SHA 5GC LUTON PCT 453 98 269 40 46 22% 59% 9% 10% 4% 1,967 271 1,413 131 152 14% 72% 7% 8% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 970 128 680 67 94 13% 70% 7% 10% 2% 3,674 313 2,762 269 329 9% 75% 7% 9% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 1,180 161 822 96 102 14% 70% 8% 9% 2% 4,638 461 3,467 308 401 10% 75% 7% 9% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 1,658 226 1,201 123 108 14% 72% 7% 7% 2% 6,179 476 4,819 365 519 8% 78% 6% 8% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 1,561 228 1,099 119 115 15% 70% 8% 7% 2% 6,088 504 4,673 345 565 8% 77% 6% 9% 1%
East of England SHA 5PN PETERBOROUGH PCT 372 55 279 26 12 15% 75% 7% 3% 4% 1,880 241 1,399 104 135 13% 74% 6% 7% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 1,694 234 1,227 136 97 14% 72% 8% 6% 2% 6,794 561 5,219 412 602 8% 77% 6% 9% 1%
East of England SHA 5PQ NORFOLK PCT 2,486 308 1,827 197 153 12% 74% 8% 6% 1% 9,252 800 7,032 604 817 9% 76% 7% 9% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 541 86 390 37 28 16% 72% 7% 5% 3% 2,862 262 2,138 216 245 9% 75% 8% 9% 1%
East of England SHA 5PT SUFFOLK PCT 1,745 200 1,285 125 135 11% 74% 7% 8% 1% 6,960 644 5,242 442 633 9% 75% 6% 9% 1%
East of England SHA 5PV WEST ESSEX PCT 651 104 472 30 45 16% 72% 5% 7% 3% 2,997 236 2,300 203 259 8% 77% 7% 9% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 946 130 672 69 76 14% 71% 7% 8% 2% 3,964 380 2,985 283 316 10% 75% 7% 8% 1%
East of England SHA 5PX MID ESSEX PCT 865 115 624 50 76 13% 72% 6% 9% 2% 4,121 333 3,186 234 368 8% 77% 6% 9% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 1,151 123 855 94 79 11% 74% 8% 7% 2% 4,290 398 3,252 307 334 9% 76% 7% 8% 1%
London SHA 5A4 HAVERING PCT 730 120 495 57 57 16% 68% 8% 8% 3% 2,581 203 2,030 136 212 8% 79% 5% 8% 1%
London SHA 5A5 KINGSTON PCT 240 28 180 12 21 12% 75% 5% 9% 4% 1,763 156 1,341 136 131 9% 76% 8% 7% 1%
London SHA 5A7 BROMLEY PCT 828 132 578 65 53 16% 70% 8% 6% 2% 3,403 281 2,570 245 307 8% 76% 7% 9% 1%
London SHA 5A8 GREENWICH PCT 627 156 381 55 36 25% 61% 9% 6% 3% 2,425 309 1,762 193 160 13% 73% 8% 7% 1%
London SHA 5A9 BARNET PCT 790 184 481 68 57 23% 61% 9% 7% 3% 3,102 313 2,326 208 256 10% 75% 7% 8% 1%
London SHA 5AT HILLINGDON PCT 666 118 431 61 55 18% 65% 9% 8% 3% 2,498 223 1,871 179 225 9% 75% 7% 9% 1%
London SHA 5C1 ENFIELD PCT 557 104 366 51 37 19% 66% 9% 7% 3% 2,240 263 1,631 169 177 12% 73% 8% 8% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 448 98 281 40 30 22% 63% 9% 7% 4% 1,649 214 1,203 128 104 13% 73% 8% 6% 2%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 642 167 390 52 33 26% 61% 8% 5% 3% 2,486 322 1,788 210 167 13% 72% 8% 7% 1%
London SHA 5C4 TOWER HAMLETS PCT 553 139 323 30 62 25% 58% 5% 11% 4% 2,214 354 1,517 208 135 16% 69% 9% 6% 1%
London SHA 5C5 NEWHAM PCT 703 216 369 70 47 31% 53% 10% 7% 3% 2,599 452 1,774 236 138 17% 68% 9% 5% 1%
London SHA 5C9 HARINGEY PCT 698 172 427 64 35 25% 61% 9% 5% 3% 2,467 310 1,795 179 183 13% 73% 7% 7% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 357 65 238 29 26 18% 67% 8% 7% 4% 1,630 193 1,196 103 137 12% 73% 6% 8% 2%
London SHA 5HX EALING PCT 770 215 434 73 48 28% 56% 9% 6% 3% 2,927 335 2,147 257 189 11% 73% 9% 6% 1%
London SHA 5HY HOUNSLOW PCT 530 121 325 48 35 23% 61% 9% 7% 4% 2,044 230 1,505 169 140 11% 74% 8% 7% 1%
London SHA 5K5 BRENT PCT 813 215 457 95 46 26% 56% 12% 6% 3% 2,926 360 2,161 243 162 12% 74% 8% 6% 1%
228
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with long-standing health problem
Did you want a written plan summarising your discussion with the doctor or nurse?² Doctor or nurse ever tell you that you had a 'care plan'?
Doctor or nurse ever tell you that you
who said they wanted a written plan
summarising discussion with doctor
summarising discussion with doctor
who said doctor or nurse told had a
95% confidence interval around %
95% confidence interval around %
had a 'care plan' - total responses
Did you want a written plan
or nurse - total responses
% Not applicable
% Not applicable
'care plan' (+/-)
Not applicable
Not applicable
% Don't know
% Don't know
or nurse (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 151,673 22,781 106,547 11,754 10,591 15% 70% 8% 7% 0% 607,416 64,321 451,625 43,887 47,582 11% 74% 7% 8% 0%
London SHA 5K6 HARROW PCT 376 102 224 33 17 27% 59% 9% 5% 4% 2,108 225 1,583 134 166 11% 75% 6% 8% 1%
London SHA 5K7 CAMDEN PCT 602 121 377 59 45 20% 63% 10% 7% 3% 2,400 295 1,723 173 209 12% 72% 7% 9% 1%
London SHA 5K8 ISLINGTON PCT 521 117 323 49 32 23% 62% 9% 6% 4% 1,919 261 1,353 166 138 14% 71% 9% 7% 1%
London SHA 5K9 CROYDON PCT 1,021 187 677 76 80 18% 66% 7% 8% 2% 3,766 419 2,784 262 301 11% 74% 7% 8% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 402 105 227 31 39 26% 56% 8% 10% 4% 1,792 227 1,260 144 161 13% 70% 8% 9% 2%
London SHA 5LC WESTMINSTER PCT 648 182 372 48 45 28% 57% 7% 7% 3% 2,319 335 1,610 196 177 14% 69% 8% 8% 1%
London SHA 5LD LAMBETH PCT 987 222 636 74 55 22% 64% 7% 6% 3% 3,387 456 2,423 271 236 13% 72% 8% 7% 1%
London SHA 5LE SOUTHWARK PCT 753 193 436 60 64 26% 58% 8% 8% 3% 2,838 371 2,055 226 185 13% 72% 8% 7% 1%
London SHA 5LF LEWISHAM PCT 810 203 485 74 49 25% 60% 9% 6% 3% 2,883 380 2,136 187 179 13% 74% 6% 6% 1%
London SHA 5LG WANDSWORTH PCT 826 167 533 59 67 20% 65% 7% 8% 3% 3,179 338 2,334 229 277 11% 73% 7% 9% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 397 70 252 30 45 18% 64% 8% 11% 4% 1,869 157 1,425 106 182 8% 76% 6% 10% 1%
London SHA 5M7 SUTTON & MERTON PCT 948 157 669 51 71 17% 71% 5% 8% 2% 3,796 383 2,872 222 319 10% 76% 6% 8% 1%
London SHA 5NA REDBRIDGE PCT 643 86 445 68 44 13% 69% 11% 7% 3% 2,385 209 1,820 163 192 9% 76% 7% 8% 1%
London SHA 5NC WALTHAM FOREST PCT 669 139 418 62 49 21% 63% 9% 7% 3% 2,438 290 1,801 170 176 12% 74% 7% 7% 1%
London SHA TAK BEXLEY CARE TRUST 479 78 334 25 42 16% 70% 5% 9% 3% 2,225 213 1,675 141 196 10% 75% 6% 9% 1%
South East Coast SHA 5L3 MEDWAY PCT 716 112 494 51 59 16% 69% 7% 8% 3% 2,899 291 2,187 193 228 10% 75% 7% 8% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 741 83 521 88 50 11% 70% 12% 7% 2% 3,322 298 2,489 271 264 9% 75% 8% 8% 1%
South East Coast SHA 5P5 SURREY PCT 3,356 420 2,454 210 272 13% 73% 6% 8% 1% 11,944 920 9,227 740 1,056 8% 77% 6% 9% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 2,445 341 1,732 192 181 14% 71% 8% 7% 1% 9,325 875 7,056 602 792 9% 76% 6% 8% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 926 101 699 69 57 11% 75% 7% 6% 2% 4,114 349 3,161 252 351 8% 77% 6% 9% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 336 80 214 22 19 24% 64% 7% 6% 5% 2,232 268 1,631 145 188 12% 73% 6% 8% 1%
South East Coast SHA 5P9 WEST KENT PCT 1,973 257 1,412 134 169 13% 72% 7% 9% 1% 7,385 719 5,474 548 644 10% 74% 7% 9% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 2,467 293 1,786 161 227 12% 72% 7% 9% 1% 9,054 835 6,718 633 867 9% 74% 7% 10% 1%
South Central SHA 5CQ MILTON KEYNES PCT 607 114 417 38 38 19% 69% 6% 6% 3% 2,583 271 1,968 140 203 11% 76% 5% 8% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 529 115 347 30 36 22% 66% 6% 7% 4% 2,382 250 1,757 189 186 11% 74% 8% 8% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 591 101 395 65 31 17% 67% 11% 5% 3% 2,920 258 2,150 242 269 9% 74% 8% 9% 1%
South Central SHA 5QC HAMPSHIRE PCT 4,119 506 3,012 294 307 12% 73% 7% 7% 1% 14,725 1,244 11,188 931 1,362 8% 76% 6% 9% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 1,322 155 954 86 127 12% 72% 6% 10% 2% 5,495 373 4,272 330 520 7% 78% 6% 9% 1%
South Central SHA 5QE OXFORDSHIRE PCT 1,928 273 1,411 117 126 14% 73% 6% 7% 2% 7,172 622 5,391 444 715 9% 75% 6% 10% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 1,117 162 803 105 46 15% 72% 9% 4% 2% 4,855 404 3,721 287 443 8% 77% 6% 9% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 1,124 179 775 100 70 16% 69% 9% 6% 2% 4,093 440 3,034 291 327 11% 74% 7% 8% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 298 39 221 26 12 13% 74% 9% 4% 4% 1,862 217 1,355 153 138 12% 73% 8% 7% 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 521 68 374 54 25 13% 72% 10% 5% 3% 2,674 218 2,082 155 218 8% 78% 6% 8% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 900 125 655 54 66 14% 73% 6% 7% 2% 3,513 401 2,554 260 298 11% 73% 7% 8% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 388 41 284 25 38 11% 73% 6% 10% 3% 2,179 182 1,639 153 204 8% 75% 7% 9% 1%
South West SHA 5K3 SWINDON PCT 403 44 283 40 35 11% 70% 10% 9% 3% 2,289 219 1,737 146 187 10% 76% 6% 8% 1%
South West SHA 5M8 NORTH SOMERSET PCT 243 30 177 18 18 12% 73% 7% 7% 4% 2,283 232 1,684 190 177 10% 74% 8% 8% 1%
229
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with long-standing health problem
Did you want a written plan summarising your discussion with the doctor or nurse?² Doctor or nurse ever tell you that you had a 'care plan'?
Doctor or nurse ever tell you that you
who said they wanted a written plan
summarising discussion with doctor
summarising discussion with doctor
who said doctor or nurse told had a
95% confidence interval around %
95% confidence interval around %
had a 'care plan' - total responses
Did you want a written plan
or nurse - total responses
% Not applicable
% Not applicable
'care plan' (+/-)
Not applicable
Not applicable
% Don't know
% Don't know
or nurse (+/-)
Don't know
Don't know
SHA name
PCT name
PCT code
% Yes
% Yes
% No
% No
Yes
Yes
No
No
N/A N/A Results for England as a whole 151,673 22,781 106,547 11,754 10,591 15% 70% 8% 7% 0% 607,416 64,321 451,625 43,887 47,582 11% 74% 7% 8% 0%
South West SHA 5QH GLOUCESTERSHIRE PCT 1,766 218 1,301 125 121 12% 74% 7% 7% 2% 7,063 682 5,258 513 611 10% 74% 7% 9% 1%
South West SHA 5QJ BRISTOL PCT 1,402 214 971 130 87 15% 69% 9% 6% 2% 5,079 506 3,825 347 401 10% 75% 7% 8% 1%
South West SHA 5QK WILTSHIRE PCT 1,320 151 997 77 95 11% 76% 6% 7% 2% 5,383 465 4,081 328 509 9% 76% 6% 9% 1%
South West SHA 5QL SOMERSET PCT 1,415 185 1,005 106 119 13% 71% 7% 8% 2% 6,374 686 4,595 520 572 11% 72% 8% 9% 1%
South West SHA 5QM DORSET PCT 1,127 111 863 58 96 10% 77% 5% 9% 2% 5,090 477 3,780 379 454 9% 74% 7% 9% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 981 88 708 87 98 9% 72% 9% 10% 2% 4,307 429 3,151 320 406 10% 73% 7% 9% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 1,631 191 1,242 106 92 12% 76% 7% 6% 2% 7,065 716 5,253 504 592 10% 74% 7% 8% 1%
South West SHA 5QQ DEVON PCT 2,381 288 1,730 149 213 12% 73% 6% 9% 1% 9,674 910 7,187 617 960 9% 74% 6% 10% 1%
South West SHA TAL TORBAY CARE TRUST 185 29 135 9 12 15% 73% 5% 7% 5% 1,868 253 1,291 174 150 14% 69% 9% 8% 2%
230
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with Responses include all those who say they have a long-standing health problem, disability or
long-standing health problem infirmity
In last 6 months, had enough support from local services or organisations to help manage long-
Having discussions has helped improve how manage health problem term health condition(s)²
improve how manage health problem
who say that having discussions has
health condition(s) - total responses
helped improve how manage health
from local services to help manage
services to help manage long-term
who say have had enough support
% I have not needed such support
95% confidence interval around %
95% confidence interval around %
long-term health condition(s) (+/-)
I have not needed such support
Having discussions has helped
Had enough support from local
% Don’t know/can't remember
Don’t know/can't remember
% Don’t know/can't say
% Yes, to some extent
% Yes, to some extent
Don’t know/can't say
Yes, to some extent
Yes, to some extent
- total responses
% Yes, definitely
% Yes, definitely
% No, not at all
Yes, definitely
Yes, definitely
problem (+/-)
% Yes (total)
% Yes (total)
No, not at all
SHA name
PCT name
PCT code
% No
No
N/A N/A Results for England as a whole 613,362 241,352 290,590 65,447 15,973 39% 47% 11% 3% 87% 0% 183,845 51,832 46,887 28,734 49,899 6,493 28% 26% 16% 27% 4% 54% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 34,501 14,383 16,395 2,948 774 42% 48% 9% 2% 89% 0% 9,168 2,888 2,455 1,252 2,243 331 32% 27% 14% 24% 4% 58% 1%
North West SHA N/A N/A 88,745 36,045 41,825 8,646 2,228 41% 47% 10% 3% 88% 0% 27,905 8,270 7,307 4,433 7,003 892 30% 26% 16% 25% 3% 56% 1%
Yorkshire and the Humber N/A N/A 63,668 24,278 31,023 6,687 1,681 38% 49% 11% 3% 87% 0% 19,573 5,728 5,028 3,106 5,080 631 29% 26% 16% 26% 3% 55% 1%
East Midlands SHA N/A N/A 53,038 20,242 25,660 5,772 1,364 38% 48% 11% 3% 87% 0% 16,207 4,422 4,174 2,374 4,672 563 27% 26% 15% 29% 3% 53% 1%
West Midlands SHA N/A N/A 65,770 25,818 31,370 6,943 1,639 39% 48% 11% 2% 87% 0% 19,187 5,373 4,997 3,120 5,047 651 28% 26% 16% 26% 3% 54% 1%
East of England SHA N/A N/A 66,201 25,483 31,662 7,383 1,673 38% 48% 11% 3% 86% 0% 19,824 5,519 5,075 2,830 5,634 765 28% 26% 14% 28% 4% 53% 1%
London SHA N/A N/A 78,860 29,310 36,143 10,682 2,725 37% 46% 14% 3% 83% 0% 24,886 6,188 6,532 5,199 5,835 1,132 25% 26% 21% 23% 5% 51% 1%
South East Coast SHA N/A N/A 50,668 19,840 24,019 5,485 1,323 39% 47% 11% 3% 87% 0% 15,709 4,280 3,775 2,293 4,813 549 27% 24% 15% 31% 3% 51% 1%
South Central SHA N/A N/A 46,459 18,441 22,034 4,932 1,051 40% 47% 11% 2% 87% 0% 13,947 3,979 3,303 1,820 4,354 491 29% 24% 13% 31% 4% 52% 1%
South West SHA N/A N/A 65,453 27,510 30,458 5,970 1,515 42% 47% 9% 2% 89% 0% 17,441 5,184 4,242 2,308 5,218 489 30% 24% 13% 30% 3% 54% 1%
PCT name
North East SHA 5D7 NEWCASTLE PCT 3,381 1,478 1,582 241 80 44% 47% 7% 2% 91% 1% 943 294 244 138 246 21 31% 26% 15% 26% 2% 57% 3%
North East SHA 5D8 NORTH TYNESIDE PCT 2,815 1,224 1,304 228 59 43% 46% 8% 2% 90% 1% 675 254 144 69 181 27 38% 21% 10% 27% 4% 59% 4%
North East SHA 5D9 HARTLEPOOL PCT 1,154 448 577 82 46 39% 50% 7% 4% 89% 2% 221 74 64 44 33 6 34% 29% 20% 15% 3% 63% 6%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 2,378 954 1,154 218 52 40% 49% 9% 2% 89% 1% 647 161 225 78 146 37 25% 35% 12% 23% 6% 60% 4%
North East SHA 5J9 DARLINGTON PCT 1,308 552 601 134 21 42% 46% 10% 2% 88% 2% 188 61 48 14 62 4 32% 25% 8% 33% 2% 58% 7%
North East SHA 5KF GATESHEAD PCT 2,726 1,089 1,307 254 74 40% 48% 9% 3% 88% 1% 814 235 228 119 205 27 29% 28% 15% 25% 3% 57% 3%
North East SHA 5KG SOUTH TYNESIDE PCT 2,157 926 999 201 31 43% 46% 9% 1% 89% 1% 523 181 149 62 116 16 35% 28% 12% 22% 3% 63% 4%
North East SHA 5KL SUNDERLAND TEACHING PCT 3,820 1,674 1,755 313 79 44% 46% 8% 2% 90% 1% 1,252 421 322 183 284 43 34% 26% 15% 23% 3% 59% 3%
North East SHA 5KM MIDDLESBROUGH PCT 1,865 779 833 196 56 42% 45% 11% 3% 86% 2% 356 102 100 66 74 15 29% 28% 19% 21% 4% 57% 5%
North East SHA 5ND COUNTY DURHAM PCT 6,937 2,745 3,402 624 166 40% 49% 9% 2% 89% 1% 2,079 635 568 292 516 68 31% 27% 14% 25% 3% 58% 2%
North East SHA 5QR REDCAR AND CLEVELAND PCT 1,712 715 822 140 34 42% 48% 8% 2% 90% 1% 275 95 58 51 55 17 34% 21% 19% 20% 6% 55% 6%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 4,250 1,799 2,058 315 78 42% 48% 7% 2% 91% 1% 1,195 377 305 136 325 51 32% 26% 11% 27% 4% 57% 3%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 1,916 787 869 224 37 41% 45% 12% 2% 86% 1% 440 126 125 86 89 12 29% 28% 20% 20% 3% 57% 5%
North West SHA 5F5 SALFORD PCT 2,966 1,223 1,370 280 92 41% 46% 9% 3% 87% 1% 890 282 243 162 173 30 32% 27% 18% 19% 3% 59% 3%
North West SHA 5F7 STOCKPORT PCT 3,550 1,427 1,707 353 62 40% 48% 10% 2% 88% 1% 1,132 338 288 167 306 33 30% 25% 15% 27% 3% 55% 3%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 4,094 1,652 1,959 379 104 40% 48% 9% 3% 88% 1% 1,264 358 384 186 299 38 28% 30% 15% 24% 3% 59% 3%
North West SHA 5HP BLACKPOOL PCT 2,015 765 956 245 48 38% 47% 12% 2% 85% 2% 527 145 123 122 123 13 28% 23% 23% 23% 2% 51% 4%
North West SHA 5HQ BOLTON PCT 3,438 1,368 1,657 331 83 40% 48% 10% 2% 88% 1% 1,274 385 307 224 321 36 30% 24% 18% 25% 3% 54% 3%
North West SHA 5J2 WARRINGTON PCT 2,339 897 1,184 216 42 38% 51% 9% 2% 89% 1% 554 148 158 90 131 27 27% 29% 16% 24% 5% 55% 4%
North West SHA 5J4 KNOWSLEY PCT 2,104 920 905 224 55 44% 43% 11% 3% 87% 1% 538 180 141 104 88 23 34% 26% 19% 16% 4% 60% 4%
North West SHA 5J5 OLDHAM PCT 2,637 1,040 1,255 276 66 39% 48% 10% 3% 87% 1% 865 247 250 144 190 34 29% 29% 17% 22% 4% 57% 3%
North West SHA 5JX BURY PCT 2,209 912 1,038 192 67 41% 47% 9% 3% 88% 1% 716 204 176 101 210 24 29% 25% 14% 29% 3% 53% 4%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 2,921 1,100 1,426 309 86 38% 49% 11% 3% 86% 1% 954 244 276 170 237 27 26% 29% 18% 25% 3% 55% 3%
North West SHA 5NE CUMBRIA TEACHING PCT 6,603 2,868 3,075 503 157 43% 47% 8% 2% 90% 1% 1,958 596 456 256 596 54 30% 23% 13% 30% 3% 54% 2%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 4,365 1,789 2,027 459 90 41% 46% 11% 2% 87% 1% 1,222 367 304 184 335 32 30% 25% 15% 27% 3% 55% 3%
North West SHA 5NG CENTRAL LANCASHIRE PCT 5,406 2,104 2,590 571 140 39% 48% 11% 3% 87% 1% 1,834 500 522 246 516 50 27% 28% 13% 28% 3% 56% 2%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 4,701 1,831 2,284 475 112 39% 49% 10% 2% 88% 1% 1,620 462 489 223 395 51 29% 30% 14% 24% 3% 59% 2%
North West SHA 5NJ SEFTON PCT 3,464 1,438 1,597 334 95 42% 46% 10% 3% 88% 1% 1,051 356 240 154 273 28 34% 23% 15% 26% 3% 57% 3%
231
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with Responses include all those who say they have a long-standing health problem, disability or
long-standing health problem infirmity
In last 6 months, had enough support from local services or organisations to help manage long-
Having discussions has helped improve how manage health problem term health condition(s)²
improve how manage health problem
who say that having discussions has
health condition(s) - total responses
helped improve how manage health
from local services to help manage
services to help manage long-term
who say have had enough support
% I have not needed such support
95% confidence interval around %
95% confidence interval around %
long-term health condition(s) (+/-)
I have not needed such support
Having discussions has helped
Had enough support from local
% Don’t know/can't remember
Don’t know/can't remember
% Don’t know/can't say
% Yes, to some extent
% Yes, to some extent
Don’t know/can't say
Yes, to some extent
Yes, to some extent
- total responses
% Yes, definitely
% Yes, definitely
% No, not at all
Yes, definitely
Yes, definitely
problem (+/-)
% Yes (total)
% Yes (total)
No, not at all
SHA name
PCT name
PCT code
% No
No
N/A N/A Results for England as a whole 613,362 241,352 290,590 65,447 15,973 39% 47% 11% 3% 87% 0% 183,845 51,832 46,887 28,734 49,899 6,493 28% 26% 16% 27% 4% 54% 0%
North West SHA 5NK WIRRAL PCT 4,159 1,773 1,935 345 107 43% 47% 8% 3% 89% 1% 1,331 449 326 182 329 46 34% 24% 14% 25% 3% 58% 3%
North West SHA 5NL LIVERPOOL PCT 5,998 2,506 2,734 573 185 42% 46% 10% 3% 87% 1% 2,124 682 560 370 440 73 32% 26% 17% 21% 3% 58% 2%
North West SHA 5NM HALTON & ST HELENS PCT 4,108 1,698 1,969 338 102 41% 48% 8% 2% 89% 1% 1,280 389 362 189 312 28 30% 28% 15% 24% 2% 59% 3%
North West SHA 5NN WESTERN CHESHIRE PCT 3,126 1,325 1,471 265 64 42% 47% 8% 2% 89% 1% 863 290 202 109 234 28 34% 23% 13% 27% 3% 57% 3%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 5,712 2,273 2,793 525 121 40% 49% 9% 2% 89% 1% 1,695 472 384 252 529 58 28% 23% 15% 31% 3% 51% 2%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 2,569 965 1,278 257 68 38% 50% 10% 3% 87% 1% 772 174 217 136 209 36 23% 28% 18% 27% 5% 51% 4%
North West SHA 5NR TRAFFORD PCT 2,495 1,017 1,165 263 50 41% 47% 11% 2% 87% 1% 831 231 220 125 219 36 28% 27% 15% 26% 4% 54% 3%
North West SHA 5NT MANCHESTER PCT 5,848 2,365 2,582 708 193 40% 44% 12% 3% 85% 1% 2,169 644 553 450 449 74 30% 25% 21% 21% 3% 55% 2%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 2,094 786 1,001 255 52 38% 48% 12% 3% 85% 1% 230 43 62 41 80 4 19% 27% 18% 35% 2% 46% 6%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 3,170 1,216 1,542 331 82 38% 49% 10% 3% 87% 1% 876 247 230 164 215 21 28% 26% 19% 25% 2% 54% 3%
Yorkshire and the Humber 5J6 CALDERDALE PCT 2,498 918 1,282 232 66 37% 51% 9% 3% 88% 1% 606 135 161 100 182 28 22% 27% 16% 30% 5% 49% 4%
Yorkshire and the Humber 5JE BARNSLEY PCT 2,987 1,120 1,485 309 73 38% 50% 10% 2% 87% 1% 833 252 217 128 195 41 30% 26% 15% 23% 5% 56% 3%
Yorkshire and the Humber 5N1 LEEDS PCT 8,897 3,282 4,383 952 281 37% 49% 11% 3% 86% 1% 3,309 985 882 530 807 104 30% 27% 16% 24% 3% 56% 2%
Yorkshire and the Humber 5N2 KIRKLEES PCT 4,653 1,804 2,242 469 138 39% 48% 10% 3% 87% 1% 1,409 439 374 214 343 41 31% 27% 15% 24% 3% 58% 3%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 4,369 1,572 2,206 481 110 36% 50% 11% 3% 86% 1% 1,403 391 371 233 369 40 28% 26% 17% 26% 3% 54% 3%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 6,701 2,509 3,221 788 183 37% 48% 12% 3% 86% 1% 2,266 594 616 372 607 77 26% 27% 16% 27% 3% 53% 2%
Yorkshire and the Humber 5N5 DONCASTER PCT 3,691 1,411 1,823 378 79 38% 49% 10% 2% 88% 1% 1,125 359 262 174 291 39 32% 23% 16% 26% 3% 55% 3%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 9,678 4,025 4,624 840 189 42% 48% 9% 2% 89% 1% 2,919 925 659 364 897 73 32% 23% 12% 31% 3% 54% 2%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 3,858 1,549 1,867 362 81 40% 48% 9% 2% 89% 1% 1,029 336 238 111 303 41 33% 23% 11% 29% 4% 56% 3%
Yorkshire and the Humber 5NX HULL TEACHING PCT 3,269 1,155 1,591 426 97 35% 49% 13% 3% 84% 1% 1,111 347 284 218 220 42 31% 26% 20% 20% 4% 57% 3%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 5,732 2,113 2,794 643 181 37% 49% 11% 3% 86% 1% 1,854 522 519 340 417 55 28% 28% 18% 23% 3% 56% 2%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 2,069 818 963 219 69 40% 47% 11% 3% 86% 1% 603 153 154 117 154 26 25% 26% 19% 25% 4% 51% 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 3,767 1,519 1,752 405 93 40% 46% 11% 2% 87% 1% 1,218 386 340 211 257 24 32% 28% 17% 21% 2% 60% 3%
East Midlands SHA 5ET BASSETLAW PCT 1,354 555 620 153 26 41% 46% 11% 2% 87% 2% 242 74 46 44 71 7 30% 19% 18% 29% 3% 50% 6%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 8,765 3,430 4,315 839 181 39% 49% 10% 2% 88% 1% 2,722 797 698 373 755 98 29% 26% 14% 28% 4% 55% 2%
East Midlands SHA 5N7 DERBY CITY PCT 3,395 1,267 1,636 363 128 37% 48% 11% 4% 86% 1% 818 233 207 115 229 34 28% 25% 14% 28% 4% 54% 3%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 8,105 3,120 3,895 880 210 38% 48% 11% 3% 87% 1% 2,627 740 646 373 769 98 28% 25% 14% 29% 4% 53% 2%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 9,009 3,502 4,304 977 227 39% 48% 11% 3% 87% 1% 2,863 774 775 370 842 101 27% 27% 13% 29% 4% 54% 2%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 7,532 2,862 3,650 850 171 38% 48% 11% 2% 86% 1% 2,388 579 578 339 822 70 24% 24% 14% 34% 3% 48% 2%
East Midlands SHA 5PC LEICESTER CITY PCT 3,294 1,142 1,551 477 124 35% 47% 14% 4% 82% 1% 1,070 266 274 213 267 51 25% 26% 20% 25% 5% 50% 3%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 7,815 2,845 3,938 829 204 36% 50% 11% 3% 87% 1% 2,260 574 610 336 660 80 25% 27% 15% 29% 4% 52% 2%
West Midlands SHA 5CN HEREFORDSHIRE PCT 2,165 911 1,009 214 32 42% 47% 10% 1% 89% 1% 297 67 99 39 78 13 23% 33% 13% 26% 4% 56% 6%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 4,522 1,849 2,079 466 129 41% 46% 10% 3% 87% 1% 1,355 394 359 241 310 50 29% 27% 18% 23% 4% 56% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 3,488 1,448 1,678 290 71 42% 48% 8% 2% 90% 1% 962 301 219 110 286 46 31% 23% 11% 30% 5% 54% 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 3,011 1,079 1,546 301 85 36% 51% 10% 3% 87% 1% 954 273 262 182 205 33 29% 27% 19% 21% 3% 56% 3%
West Midlands SHA 5MD COVENTRY TEACHING PCT 3,971 1,592 1,832 444 102 40% 46% 11% 3% 86% 1% 1,244 362 353 216 282 31 29% 28% 17% 23% 3% 57% 3%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 1,938 733 909 246 50 38% 47% 13% 3% 85% 2% 488 113 127 89 139 20 23% 26% 18% 29% 4% 49% 4%
232
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with Responses include all those who say they have a long-standing health problem, disability or
long-standing health problem infirmity
In last 6 months, had enough support from local services or organisations to help manage long-
Having discussions has helped improve how manage health problem term health condition(s)²
improve how manage health problem
who say that having discussions has
health condition(s) - total responses
helped improve how manage health
from local services to help manage
services to help manage long-term
who say have had enough support
% I have not needed such support
95% confidence interval around %
95% confidence interval around %
long-term health condition(s) (+/-)
I have not needed such support
Having discussions has helped
Had enough support from local
% Don’t know/can't remember
Don’t know/can't remember
% Don’t know/can't say
% Yes, to some extent
% Yes, to some extent
Don’t know/can't say
Yes, to some extent
Yes, to some extent
- total responses
% Yes, definitely
% Yes, definitely
% No, not at all
Yes, definitely
Yes, definitely
problem (+/-)
% Yes (total)
% Yes (total)
No, not at all
SHA name
PCT name
PCT code
% No
No
N/A N/A Results for England as a whole 613,362 241,352 290,590 65,447 15,973 39% 47% 11% 3% 87% 0% 183,845 51,832 46,887 28,734 49,899 6,493 28% 26% 16% 27% 4% 54% 0%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 2,797 1,105 1,253 359 80 40% 45% 13% 3% 84% 1% 932 250 233 192 219 38 27% 25% 21% 23% 4% 52% 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 2,638 933 1,188 400 117 35% 45% 15% 4% 80% 1% 877 201 242 226 159 49 23% 28% 26% 18% 6% 51% 3%
West Midlands SHA 5PE DUDLEY PCT 3,573 1,426 1,710 361 76 40% 48% 10% 2% 88% 1% 1,103 341 302 145 286 29 31% 27% 13% 26% 3% 58% 3%
West Midlands SHA 5PF SANDWELL PCT 3,743 1,342 1,814 495 92 36% 48% 13% 2% 84% 1% 1,269 341 382 218 293 36 27% 30% 17% 23% 3% 57% 3%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 4,483 1,740 2,089 522 132 39% 47% 12% 3% 85% 1% 1,342 382 370 234 304 51 28% 28% 17% 23% 4% 56% 3%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 2,563 963 1,255 283 61 38% 49% 11% 2% 87% 1% 544 183 133 72 145 11 34% 24% 13% 27% 2% 58% 4%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 3,324 1,236 1,625 378 85 37% 49% 11% 3% 86% 1% 942 270 251 167 228 26 29% 27% 18% 24% 3% 55% 3%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 7,461 3,009 3,589 708 155 40% 48% 9% 2% 88% 1% 2,387 648 583 390 709 58 27% 24% 16% 30% 2% 52% 2%
West Midlands SHA 5PL WORCESTERSHIRE PCT 7,219 2,947 3,477 610 186 41% 48% 8% 3% 89% 1% 1,970 582 460 254 592 82 30% 23% 13% 30% 4% 53% 2%
West Midlands SHA 5PM WARWICKSHIRE PCT 6,343 2,579 3,010 618 137 41% 47% 10% 2% 88% 1% 1,801 467 435 262 591 46 26% 24% 15% 33% 3% 50% 2%
West Midlands SHA TAM SOLIHULL CARE TRUST 2,532 927 1,307 249 49 37% 52% 10% 2% 88% 1% 721 198 188 83 221 31 28% 26% 11% 31% 4% 54% 4%
East of England SHA 5GC LUTON PCT 1,991 749 949 230 62 38% 48% 12% 3% 85% 2% 563 144 154 129 107 28 26% 27% 23% 19% 5% 53% 4%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 3,722 1,373 1,793 428 128 37% 48% 12% 3% 85% 1% 1,230 369 305 201 307 49 30% 25% 16% 25% 4% 55% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 4,675 1,766 2,247 547 116 38% 48% 12% 2% 86% 1% 1,409 339 361 222 434 52 24% 26% 16% 31% 4% 50% 3%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 6,201 2,304 2,990 760 147 37% 48% 12% 2% 85% 1% 2,053 510 545 288 635 76 25% 27% 14% 31% 4% 51% 2%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 6,118 2,363 2,956 629 170 39% 48% 10% 3% 87% 1% 1,869 566 433 212 564 93 30% 23% 11% 30% 5% 53% 2%
East of England SHA 5PN PETERBOROUGH PCT 1,895 750 849 253 42 40% 45% 13% 2% 84% 2% 429 115 148 62 89 15 27% 34% 15% 21% 4% 61% 5%
East of England SHA 5PP CAMBRIDGESHIRE PCT 6,850 2,721 3,233 714 182 40% 47% 10% 3% 87% 1% 2,064 610 551 274 547 83 30% 27% 13% 27% 4% 56% 2%
East of England SHA 5PQ NORFOLK PCT 9,328 3,712 4,487 906 223 40% 48% 10% 2% 88% 1% 2,960 835 714 393 921 97 28% 24% 13% 31% 3% 52% 2%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 2,877 1,129 1,393 299 56 39% 48% 10% 2% 88% 1% 638 176 172 102 162 26 28% 27% 16% 25% 4% 55% 4%
East of England SHA 5PT SUFFOLK PCT 7,041 2,827 3,324 722 168 40% 47% 10% 2% 87% 1% 2,092 648 510 268 585 81 31% 24% 13% 28% 4% 55% 2%
East of England SHA 5PV WEST ESSEX PCT 3,024 1,154 1,441 359 70 38% 48% 12% 2% 86% 1% 789 220 188 120 237 24 28% 24% 15% 30% 3% 52% 3%
East of England SHA 5PW NORTH EAST ESSEX PCT 3,993 1,480 1,951 457 104 37% 49% 11% 3% 86% 1% 1,130 332 306 143 296 53 29% 27% 13% 26% 5% 56% 3%
East of England SHA 5PX MID ESSEX PCT 4,143 1,575 1,992 496 80 38% 48% 12% 2% 86% 1% 1,113 291 286 152 348 37 26% 26% 14% 31% 3% 52% 3%
East of England SHA 5PY SOUTH WEST ESSEX PCT 4,342 1,580 2,056 583 124 36% 47% 13% 3% 84% 1% 1,485 365 403 263 403 52 25% 27% 18% 27% 3% 52% 3%
London SHA 5A4 HAVERING PCT 2,621 874 1,270 405 73 33% 48% 15% 3% 82% 1% 926 231 259 160 233 43 25% 28% 17% 25% 5% 53% 3%
London SHA 5A5 KINGSTON PCT 1,763 665 847 215 37 38% 48% 12% 2% 86% 2% 322 94 82 47 82 17 29% 25% 15% 25% 5% 55% 5%
London SHA 5A7 BROMLEY PCT 3,428 1,305 1,638 396 89 38% 48% 12% 3% 86% 1% 983 249 237 161 293 43 25% 24% 16% 30% 4% 50% 3%
London SHA 5A8 GREENWICH PCT 2,433 901 1,131 340 61 37% 46% 14% 3% 84% 1% 810 188 236 172 179 35 23% 29% 21% 22% 4% 52% 3%
London SHA 5A9 BARNET PCT 3,129 1,190 1,433 390 116 38% 46% 12% 4% 84% 1% 989 221 243 214 256 56 22% 25% 22% 26% 6% 47% 3%
London SHA 5AT HILLINGDON PCT 2,495 860 1,182 363 90 34% 47% 15% 4% 82% 1% 819 196 207 173 206 37 24% 25% 21% 25% 4% 49% 3%
London SHA 5C1 ENFIELD PCT 2,261 838 1,071 264 88 37% 47% 12% 4% 84% 1% 713 168 194 145 164 42 24% 27% 20% 23% 6% 51% 4%
London SHA 5C2 BARKING & DAGENHAM PCT 1,673 583 778 239 72 35% 47% 14% 4% 81% 2% 563 149 147 107 128 30 27% 26% 19% 23% 5% 53% 4%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 2,507 1,003 1,091 317 96 40% 44% 13% 4% 84% 1% 753 205 207 147 162 32 27% 27% 20% 22% 4% 55% 4%
London SHA 5C4 TOWER HAMLETS PCT 2,232 824 973 318 116 37% 44% 14% 5% 81% 2% 631 151 197 131 122 30 24% 31% 21% 19% 5% 55% 4%
London SHA 5C5 NEWHAM PCT 2,640 966 1,152 397 125 37% 44% 15% 5% 80% 1% 885 218 230 242 156 40 25% 26% 27% 18% 4% 51% 3%
London SHA 5C9 HARINGEY PCT 2,483 873 1,080 412 118 35% 44% 17% 5% 79% 2% 902 200 230 217 209 46 22% 25% 24% 23% 5% 48% 3%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 1,643 612 761 217 54 37% 46% 13% 3% 84% 2% 468 123 140 85 103 17 26% 30% 18% 22% 4% 56% 4%
London SHA 5HX EALING PCT 2,949 1,048 1,343 452 107 36% 46% 15% 4% 81% 1% 991 202 264 243 224 59 20% 27% 24% 23% 6% 47% 3%
London SHA 5HY HOUNSLOW PCT 2,059 698 955 333 74 34% 46% 16% 4% 80% 2% 658 144 157 163 164 29 22% 24% 25% 25% 4% 46% 4%
London SHA 5K5 BRENT PCT 2,946 1,067 1,318 449 112 36% 45% 15% 4% 81% 1% 1,024 239 282 248 195 61 23% 27% 24% 19% 6% 51% 3%
233
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with Responses include all those who say they have a long-standing health problem, disability or
long-standing health problem infirmity
In last 6 months, had enough support from local services or organisations to help manage long-
Having discussions has helped improve how manage health problem term health condition(s)²
improve how manage health problem
who say that having discussions has
health condition(s) - total responses
helped improve how manage health
from local services to help manage
services to help manage long-term
who say have had enough support
% I have not needed such support
95% confidence interval around %
95% confidence interval around %
long-term health condition(s) (+/-)
I have not needed such support
Having discussions has helped
Had enough support from local
% Don’t know/can't remember
Don’t know/can't remember
% Don’t know/can't say
% Yes, to some extent
% Yes, to some extent
Don’t know/can't say
Yes, to some extent
Yes, to some extent
- total responses
% Yes, definitely
% Yes, definitely
% No, not at all
Yes, definitely
Yes, definitely
problem (+/-)
% Yes (total)
% Yes (total)
No, not at all
SHA name
PCT name
PCT code
% No
No
N/A N/A Results for England as a whole 613,362 241,352 290,590 65,447 15,973 39% 47% 11% 3% 87% 0% 183,845 51,832 46,887 28,734 49,899 6,493 28% 26% 16% 27% 4% 54% 0%
London SHA 5K6 HARROW PCT 2,108 777 1,025 250 56 37% 49% 12% 3% 85% 1% 488 117 123 102 108 38 24% 25% 21% 22% 8% 49% 4%
London SHA 5K7 CAMDEN PCT 2,416 841 1,168 297 109 35% 48% 12% 5% 83% 1% 704 187 207 115 156 38 27% 29% 16% 22% 5% 56% 4%
London SHA 5K8 ISLINGTON PCT 1,936 721 868 278 70 37% 45% 14% 4% 82% 2% 628 168 177 135 124 24 27% 28% 22% 20% 4% 55% 4%
London SHA 5K9 CROYDON PCT 3,807 1,471 1,766 464 106 39% 46% 12% 3% 85% 1% 1,280 317 301 288 338 36 25% 24% 22% 26% 3% 48% 3%
London SHA 5LA KENSINGTON AND CHELSEA PCT 1,811 733 777 231 69 40% 43% 13% 4% 83% 2% 499 151 134 90 89 35 30% 27% 18% 18% 7% 57% 4%
London SHA 5LC WESTMINSTER PCT 2,335 965 982 300 88 41% 42% 13% 4% 83% 1% 775 220 184 138 183 50 28% 24% 18% 24% 6% 52% 3%
London SHA 5LD LAMBETH PCT 3,406 1,338 1,551 404 113 39% 46% 12% 3% 85% 1% 1,242 353 313 290 249 37 28% 25% 23% 20% 3% 54% 3%
London SHA 5LE SOUTHWARK PCT 2,908 1,115 1,306 385 102 38% 45% 13% 4% 83% 1% 939 269 205 205 212 46 29% 22% 22% 23% 5% 51% 3%
London SHA 5LF LEWISHAM PCT 2,902 1,033 1,338 435 96 36% 46% 15% 3% 82% 1% 977 214 303 231 198 31 22% 31% 24% 20% 3% 53% 3%
London SHA 5LG WANDSWORTH PCT 3,185 1,305 1,338 443 99 41% 42% 14% 3% 83% 1% 1,033 292 250 184 279 29 28% 24% 18% 27% 3% 52% 3%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 1,889 727 886 226 51 38% 47% 12% 3% 85% 2% 479 145 127 67 127 14 30% 26% 14% 27% 3% 57% 4%
London SHA 5M7 SUTTON & MERTON PCT 3,803 1,416 1,797 487 103 37% 47% 13% 3% 84% 1% 1,122 291 281 198 316 36 26% 25% 18% 28% 3% 51% 3%
London SHA 5NA REDBRIDGE PCT 2,388 855 1,097 345 91 36% 46% 14% 4% 82% 2% 801 188 216 154 216 26 24% 27% 19% 27% 3% 51% 3%
London SHA 5NC WALTHAM FOREST PCT 2,466 916 1,101 361 88 37% 45% 15% 4% 82% 1% 844 183 237 202 180 41 22% 28% 24% 21% 5% 50% 3%
London SHA TAK BEXLEY CARE TRUST 2,237 791 1,118 271 57 35% 50% 12% 3% 85% 1% 637 114 161 146 181 35 18% 25% 23% 28% 5% 43% 4%
South East Coast SHA 5L3 MEDWAY PCT 2,914 976 1,420 439 79 33% 49% 15% 3% 82% 1% 898 222 229 148 263 36 25% 25% 16% 29% 4% 50% 3%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 3,338 1,266 1,517 431 125 38% 45% 13% 4% 83% 1% 902 219 231 150 270 32 24% 26% 17% 30% 3% 50% 3%
South East Coast SHA 5P5 SURREY PCT 12,008 4,772 5,751 1,156 329 40% 48% 10% 3% 88% 1% 4,080 1,112 881 638 1,319 129 27% 22% 16% 32% 3% 49% 2%
South East Coast SHA 5P6 WEST SUSSEX PCT 9,407 3,653 4,421 1,082 251 39% 47% 11% 3% 86% 1% 2,972 797 697 442 936 100 27% 23% 15% 31% 3% 50% 2%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 4,140 1,709 1,919 435 77 41% 46% 11% 2% 88% 1% 1,112 343 295 120 312 43 31% 26% 11% 28% 4% 57% 3%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 2,259 904 1,090 220 45 40% 48% 10% 2% 88% 1% 406 104 99 74 115 13 26% 24% 18% 28% 3% 50% 5%
South East Coast SHA 5P9 WEST KENT PCT 7,462 2,960 3,533 766 203 40% 47% 10% 3% 87% 1% 2,366 607 597 333 749 81 26% 25% 14% 32% 3% 51% 2%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 9,140 3,600 4,368 957 215 39% 48% 10% 2% 87% 1% 2,973 875 746 388 849 115 29% 25% 13% 29% 4% 55% 2%
South Central SHA 5CQ MILTON KEYNES PCT 2,568 872 1,183 451 63 34% 46% 18% 2% 80% 2% 746 206 174 146 188 32 28% 23% 20% 25% 4% 51% 4%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 2,436 948 1,197 248 43 39% 49% 10% 2% 88% 1% 619 168 187 75 166 24 27% 30% 12% 27% 4% 57% 4%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 2,947 1,181 1,406 293 67 40% 48% 10% 2% 88% 1% 761 218 211 127 187 18 29% 28% 17% 25% 2% 56% 4%
South Central SHA 5QC HAMPSHIRE PCT 14,816 6,023 6,986 1,462 345 41% 47% 10% 2% 88% 1% 4,865 1,441 1,097 570 1,577 180 30% 23% 12% 32% 4% 52% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 5,526 2,149 2,728 537 111 39% 49% 10% 2% 88% 1% 1,576 456 326 205 537 52 29% 21% 13% 34% 3% 50% 2%
South Central SHA 5QE OXFORDSHIRE PCT 7,228 3,040 3,312 712 163 42% 46% 10% 2% 88% 1% 2,313 680 513 281 761 77 29% 22% 12% 33% 3% 52% 2%
South Central SHA 5QF BERKSHIRE WEST PCT 4,899 1,903 2,331 556 109 39% 48% 11% 2% 86% 1% 1,358 382 332 164 434 47 28% 24% 12% 32% 3% 53% 3%
South Central SHA 5QG BERKSHIRE EAST PCT 4,153 1,517 1,999 526 112 37% 48% 13% 3% 85% 1% 1,385 329 377 215 405 59 24% 27% 16% 29% 4% 51% 3%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 1,886 809 893 147 37 43% 47% 8% 2% 90% 1% 325 101 86 37 98 3 31% 27% 12% 30% 1% 58% 5%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 2,697 962 1,373 297 66 36% 51% 11% 2% 87% 1% 644 190 156 93 196 9 30% 24% 14% 30% 1% 54% 4%
South West SHA 5F1 PLYMOUTH TEACHING PCT 3,556 1,585 1,575 323 72 45% 44% 9% 2% 89% 1% 1,051 315 271 163 274 28 30% 26% 16% 26% 3% 56% 3%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 2,197 905 1,054 185 52 41% 48% 8% 2% 89% 1% 455 138 115 51 128 23 30% 25% 11% 28% 5% 56% 5%
South West SHA 5K3 SWINDON PCT 2,312 846 1,085 294 86 37% 47% 13% 4% 84% 1% 475 104 137 78 128 28 22% 29% 16% 27% 6% 51% 4%
South West SHA 5M8 NORTH SOMERSET PCT 2,314 955 1,062 244 53 41% 46% 11% 2% 87% 1% 317 84 92 58 75 8 27% 29% 18% 24% 3% 56% 5%
234
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
² The results presented here are based on data from April-June 2010 only.
Responses include all those who have had discussions about how best to deal with Responses include all those who say they have a long-standing health problem, disability or
long-standing health problem infirmity
In last 6 months, had enough support from local services or organisations to help manage long-
Having discussions has helped improve how manage health problem term health condition(s)²
improve how manage health problem
who say that having discussions has
health condition(s) - total responses
helped improve how manage health
from local services to help manage
services to help manage long-term
who say have had enough support
% I have not needed such support
95% confidence interval around %
95% confidence interval around %
long-term health condition(s) (+/-)
I have not needed such support
Having discussions has helped
Had enough support from local
% Don’t know/can't remember
Don’t know/can't remember
% Don’t know/can't say
% Yes, to some extent
% Yes, to some extent
Don’t know/can't say
Yes, to some extent
Yes, to some extent
- total responses
% Yes, definitely
% Yes, definitely
% No, not at all
Yes, definitely
Yes, definitely
problem (+/-)
% Yes (total)
% Yes (total)
No, not at all
SHA name
PCT name
PCT code
% No
No
N/A N/A Results for England as a whole 613,362 241,352 290,590 65,447 15,973 39% 47% 11% 3% 87% 0% 183,845 51,832 46,887 28,734 49,899 6,493 28% 26% 16% 27% 4% 54% 0%
South West SHA 5QH GLOUCESTERSHIRE PCT 7,129 3,062 3,272 624 171 43% 46% 9% 2% 89% 1% 2,060 597 512 276 617 59 29% 25% 13% 30% 3% 54% 2%
South West SHA 5QJ BRISTOL PCT 5,148 1,983 2,519 511 135 39% 49% 10% 3% 87% 1% 1,740 458 463 274 471 75 26% 27% 16% 27% 4% 53% 2%
South West SHA 5QK WILTSHIRE PCT 5,432 2,310 2,513 500 109 43% 46% 9% 2% 89% 1% 1,541 438 344 194 511 54 28% 22% 13% 33% 4% 51% 2%
South West SHA 5QL SOMERSET PCT 6,422 2,783 2,942 557 140 43% 46% 9% 2% 89% 1% 1,695 526 401 188 541 40 31% 24% 11% 32% 2% 55% 2%
South West SHA 5QM DORSET PCT 5,154 2,231 2,377 428 118 43% 46% 8% 2% 89% 1% 1,383 424 325 172 432 29 31% 24% 12% 31% 2% 54% 3%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 4,348 1,842 1,943 439 124 42% 45% 10% 3% 87% 1% 1,144 330 289 173 335 17 29% 25% 15% 29% 1% 54% 3%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 7,136 3,102 3,280 618 136 43% 46% 9% 2% 89% 1% 1,890 598 450 234 571 36 32% 24% 12% 30% 2% 55% 2%
South West SHA 5QQ DEVON PCT 9,732 4,112 4,616 798 207 42% 47% 8% 2% 90% 1% 2,839 905 635 335 883 81 32% 22% 12% 31% 3% 54% 2%
South West SHA TAL TORBAY CARE TRUST 1,877 833 846 153 45 44% 45% 8% 2% 89% 1% 206 75 53 21 56 1 36% 26% 10% 27% * 62% 7%
235
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Know how to contact an out-of-hours GP service³ Tried to call an out-of-hours GP service³
Know how to contact an out-of-hours
who tried to call an out-of-hours GP
who say they know how to contact
95% confidence interval around %
95% confidence interval around %
an out-of-hours GP service (+/-)
Tried to call an out-of-hours GP
Total completed forms received
Total survey forms distributed
GP service - total responses
% Yes, for someone else
service - total responses
Yes, for someone else
Response rate (%)
% Yes, for myself
Yes, for myself
% Yes (total)
service (+/-)
SHA name
PCT name
PCT code
% Yes
% No
% No
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,034,964 632,080 402,884 61% 39% 0% 1,036,149 67,425 97,554 878,624 7% 9% 85% 15% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 51,871 31,954 19,918 62% 38% 0% 51,961 2,800 4,178 45,313 5% 8% 87% 13% 0%
North West SHA N/A N/A 867,552 315,503 36% 141,616 88,363 53,253 62% 38% 0% 141,740 9,490 13,046 120,287 7% 9% 85% 15% 0%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 103,237 62,742 40,495 61% 39% 0% 103,363 6,348 9,232 88,556 6% 9% 86% 14% 0%
East Midlands SHA N/A N/A 394,383 165,977 42% 86,600 53,012 33,588 61% 39% 0% 86,777 5,369 7,894 74,075 6% 9% 85% 15% 0%
West Midlands SHA N/A N/A 639,159 232,458 36% 108,092 68,864 39,228 64% 36% 0% 108,244 7,272 10,513 91,283 7% 10% 84% 16% 0%
East of England SHA N/A N/A 479,906 205,710 43% 112,295 70,748 41,547 63% 37% 0% 112,377 7,194 11,766 94,178 6% 10% 84% 16% 0%
London SHA N/A N/A 1,288,203 397,393 31% 160,596 83,540 77,056 52% 48% 0% 160,790 10,559 11,784 139,460 7% 7% 87% 13% 0%
South East Coast SHA N/A N/A 375,526 163,023 43% 86,249 53,869 32,381 62% 38% 0% 86,276 5,677 9,107 72,171 7% 11% 84% 17% 0%
South Central SHA N/A N/A 316,489 132,029 42% 81,030 51,257 29,773 63% 37% 0% 81,082 5,746 8,947 67,049 7% 11% 83% 17% 0%
South West SHA N/A N/A 413,782 192,163 46% 103,376 67,731 35,645 66% 34% 0% 103,540 6,970 11,088 86,251 7% 11% 83% 17% 0%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 5,542 3,319 2,223 60% 40% 1% 5,558 264 359 4,964 5% 6% 89% 11% 1%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 4,174 2,539 1,634 61% 39% 1% 4,188 194 342 3,678 5% 8% 88% 12% 1%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 1,618 890 728 55% 45% 2% 1,627 72 126 1,436 4% 8% 88% 12% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 3,736 2,291 1,444 61% 39% 2% 3,749 232 364 3,179 6% 10% 85% 15% 1%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 2,013 1,183 830 59% 41% 2% 2,013 98 137 1,785 5% 7% 89% 12% 1%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 4,078 2,606 1,473 64% 36% 1% 4,071 212 293 3,592 5% 7% 88% 12% 1%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 3,097 1,789 1,308 58% 42% 2% 3,093 137 190 2,781 4% 6% 90% 10% 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 5,674 3,340 2,333 59% 41% 1% 5,674 225 328 5,143 4% 6% 91% 9% 1%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 2,823 1,809 1,014 64% 36% 2% 2,828 217 321 2,322 8% 11% 82% 18% 1%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 10,300 6,458 3,842 63% 37% 1% 10,311 625 915 8,857 6% 9% 86% 14% 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 2,654 1,718 936 65% 35% 2% 2,661 178 251 2,255 7% 9% 85% 15% 1%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 6,163 4,012 2,151 65% 35% 1% 6,189 346 552 5,322 6% 9% 86% 14% 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 3,003 1,742 1,261 58% 42% 2% 3,000 194 277 2,556 6% 9% 85% 15% 1%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 4,619 2,578 2,041 56% 44% 1% 4,626 281 362 4,006 6% 8% 87% 13% 1%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 5,737 3,919 1,818 68% 32% 1% 5,724 421 670 4,685 7% 12% 82% 18% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 6,054 3,894 2,160 64% 36% 1% 6,067 419 630 5,094 7% 10% 84% 16% 1%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 2,999 1,922 1,077 64% 36% 2% 2,998 261 250 2,517 9% 8% 84% 16% 1%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 5,682 3,614 2,068 64% 36% 1% 5,705 432 591 4,720 8% 10% 83% 17% 1%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 3,985 2,557 1,427 64% 36% 1% 3,993 250 454 3,317 6% 11% 83% 17% 1%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 3,041 1,850 1,192 61% 39% 2% 3,049 163 193 2,707 5% 6% 89% 11% 1%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 4,456 2,812 1,645 63% 37% 1% 4,463 332 438 3,728 7% 10% 84% 17% 1%
North West SHA 5JX BURY PCT 25,315 9,169 36% 3,778 2,302 1,476 61% 39% 2% 3,792 271 310 3,240 7% 8% 85% 15% 1%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 4,641 2,868 1,773 62% 38% 1% 4,650 343 434 3,910 7% 9% 84% 16% 1%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 10,098 7,500 2,598 74% 26% 1% 10,085 855 1,215 8,099 8% 12% 80% 20% 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 6,613 4,172 2,441 63% 37% 1% 6,613 440 569 5,639 7% 9% 85% 15% 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 9,146 5,623 3,523 61% 39% 1% 9,156 556 820 7,847 6% 9% 86% 14% 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 7,489 4,388 3,101 59% 41% 1% 7,505 379 597 6,564 5% 8% 87% 13% 1%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 5,436 3,521 1,915 65% 35% 1% 5,453 369 476 4,655 7% 9% 85% 15% 1%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 6,422 4,309 2,112 67% 33% 1% 6,421 497 695 5,304 8% 11% 83% 18% 1%
236
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Know how to contact an out-of-hours GP service³ Tried to call an out-of-hours GP service³
Know how to contact an out-of-hours
who tried to call an out-of-hours GP
who say they know how to contact
95% confidence interval around %
95% confidence interval around %
an out-of-hours GP service (+/-)
Tried to call an out-of-hours GP
Total completed forms received
Total survey forms distributed
GP service - total responses
% Yes, for someone else
service - total responses
Yes, for someone else
Response rate (%)
% Yes, for myself
Yes, for myself
% Yes (total)
service (+/-)
SHA name
PCT name
PCT code
% Yes
% No
% No
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,034,964 632,080 402,884 61% 39% 0% 1,036,149 67,425 97,554 878,624 7% 9% 85% 15% 0%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 9,602 5,488 4,114 57% 43% 1% 9,619 574 610 8,487 6% 6% 88% 12% 1%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 6,233 3,977 2,255 64% 36% 1% 6,244 430 583 5,278 7% 9% 85% 16% 1%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 5,083 3,315 1,769 65% 35% 1% 5,082 324 528 4,272 6% 10% 84% 16% 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 8,770 5,374 3,396 61% 39% 1% 8,777 506 894 7,463 6% 10% 85% 15% 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 4,227 2,406 1,820 57% 43% 1% 4,227 213 321 3,712 5% 8% 88% 12% 1%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 4,341 2,590 1,751 60% 40% 1% 4,349 237 365 3,772 5% 8% 87% 13% 1%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 10,162 5,643 4,520 56% 44% 1% 10,142 743 762 8,717 7% 8% 86% 14% 1%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 3,092 1,770 1,322 57% 43% 2% 3,087 120 259 2,731 4% 8% 88% 12% 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 4,731 2,864 1,867 61% 39% 1% 4,743 231 445 4,102 5% 9% 86% 14% 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 3,893 2,141 1,751 55% 45% 2% 3,904 165 258 3,501 4% 7% 90% 11% 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 4,573 2,682 1,891 59% 41% 1% 4,574 215 344 4,035 5% 8% 88% 12% 1%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 15,778 9,371 6,407 59% 41% 1% 15,799 1,020 1,473 13,407 6% 9% 85% 15% 1%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 7,756 4,320 3,435 56% 44% 1% 7,754 367 555 6,879 5% 7% 89% 11% 1%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 6,773 3,973 2,801 59% 41% 1% 6,790 365 498 5,980 5% 7% 88% 12% 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 10,820 6,592 4,228 61% 39% 1% 10,844 655 838 9,413 6% 8% 87% 13% 1%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 5,953 4,013 1,939 67% 33% 1% 5,964 489 645 4,891 8% 11% 82% 18% 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 15,307 9,863 5,444 64% 36% 1% 15,307 1,037 1,536 12,878 7% 10% 84% 16% 1%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 21,318 10,807 51% 6,113 3,939 2,174 64% 36% 1% 6,128 337 583 5,243 6% 10% 86% 15% 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 5,347 3,342 2,006 62% 38% 1% 5,363 394 504 4,510 7% 9% 84% 16% 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 9,801 5,816 3,985 59% 41% 1% 9,806 720 973 8,207 7% 10% 84% 17% 1%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 3,299 2,054 1,245 62% 38% 2% 3,300 234 319 2,779 7% 10% 84% 16% 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 6,584 3,608 2,977 55% 45% 1% 6,594 441 439 5,758 7% 7% 87% 13% 1%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 2,116 1,229 888 58% 42% 2% 2,109 127 182 1,810 6% 9% 86% 14% 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 13,543 8,339 5,204 62% 38% 1% 13,570 816 1,232 11,605 6% 9% 86% 15% 1%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 5,336 3,222 2,113 60% 40% 1% 5,356 376 504 4,506 7% 9% 84% 16% 1%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 12,508 7,871 4,637 63% 37% 1% 12,536 678 1,040 10,896 5% 8% 87% 13% 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 14,035 8,739 5,297 62% 38% 1% 14,070 793 1,339 12,030 6% 10% 85% 15% 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 12,833 7,725 5,108 60% 40% 1% 12,849 679 987 11,248 5% 8% 88% 13% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 6,615 3,729 2,886 56% 44% 1% 6,629 464 583 5,636 7% 9% 85% 15% 1%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 13,028 8,550 4,479 66% 34% 1% 13,064 996 1,589 10,585 8% 12% 81% 19% 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 3,438 2,276 1,162 66% 34% 2% 3,449 288 409 2,790 8% 12% 81% 19% 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 7,427 4,534 2,893 61% 39% 1% 7,409 449 628 6,370 6% 8% 86% 14% 1%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 5,531 3,972 1,560 72% 28% 1% 5,552 402 673 4,523 7% 12% 81% 19% 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 5,079 3,304 1,775 65% 35% 1% 5,087 279 446 4,387 5% 9% 86% 14% 1%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 6,565 3,924 2,641 60% 40% 1% 6,587 455 535 5,642 7% 8% 86% 14% 1%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 3,279 2,151 1,129 66% 34% 2% 3,280 265 404 2,637 8% 12% 80% 20% 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 4,835 3,305 1,530 68% 32% 1% 4,835 460 499 3,920 10% 10% 81% 19% 1%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 5,396 3,109 2,287 58% 42% 1% 5,405 507 587 4,385 9% 11% 81% 19% 1%
237
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Know how to contact an out-of-hours GP service³ Tried to call an out-of-hours GP service³
Know how to contact an out-of-hours
who tried to call an out-of-hours GP
who say they know how to contact
95% confidence interval around %
95% confidence interval around %
an out-of-hours GP service (+/-)
Tried to call an out-of-hours GP
Total completed forms received
Total survey forms distributed
GP service - total responses
% Yes, for someone else
service - total responses
Yes, for someone else
Response rate (%)
% Yes, for myself
Yes, for myself
% Yes (total)
service (+/-)
SHA name
PCT name
PCT code
% Yes
% No
% No
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,034,964 632,080 402,884 61% 39% 0% 1,036,149 67,425 97,554 878,624 7% 9% 85% 15% 0%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 5,987 3,824 2,163 64% 36% 1% 5,999 308 528 5,207 5% 9% 87% 13% 1%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 6,248 3,907 2,341 63% 37% 1% 6,258 386 519 5,403 6% 8% 86% 14% 1%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 7,591 4,816 2,775 63% 37% 1% 7,619 562 719 6,405 7% 9% 84% 16% 1%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 3,929 2,568 1,361 65% 35% 1% 3,947 221 395 3,351 6% 10% 85% 15% 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 5,254 3,571 1,683 68% 32% 1% 5,262 395 585 4,337 8% 11% 82% 18% 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 11,877 7,574 4,303 64% 36% 1% 11,888 689 1,130 10,143 6% 10% 85% 15% 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 11,034 6,938 4,097 63% 37% 1% 11,029 724 1,096 9,297 7% 10% 84% 16% 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 10,316 6,260 4,057 61% 39% 1% 10,320 616 981 8,789 6% 10% 85% 15% 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 4,305 2,834 1,471 66% 34% 1% 4,317 264 380 3,699 6% 9% 86% 15% 1%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 3,867 2,257 1,609 58% 42% 2% 3,874 334 479 3,118 9% 12% 80% 20% 1%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 6,900 4,197 2,703 61% 39% 1% 6,902 403 603 5,931 6% 9% 86% 14% 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 8,001 4,680 3,321 58% 42% 1% 7,997 467 704 6,878 6% 9% 86% 14% 1%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 10,874 6,635 4,238 61% 39% 1% 10,916 722 1,132 9,136 7% 10% 84% 16% 1%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 10,854 6,401 4,452 59% 41% 1% 10,859 585 1,055 9,272 5% 10% 85% 15% 1%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 3,139 1,766 1,373 56% 44% 2% 3,133 167 225 2,754 5% 7% 88% 12% 1%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 11,551 8,003 3,548 69% 31% 1% 11,560 890 1,433 9,332 8% 12% 81% 19% 1%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 14,374 9,625 4,750 67% 33% 1% 14,378 1,001 1,525 11,946 7% 11% 83% 17% 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 4,540 3,100 1,440 68% 32% 1% 4,538 340 538 3,687 8% 12% 81% 19% 1%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 11,619 7,767 3,852 67% 33% 1% 11,604 812 1,358 9,509 7% 12% 82% 18% 1%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 5,262 3,117 2,145 59% 41% 1% 5,281 258 515 4,527 5% 10% 86% 14% 1%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 6,249 3,925 2,324 63% 37% 1% 6,248 414 658 5,245 7% 11% 84% 16% 1%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 7,181 4,443 2,738 62% 38% 1% 7,182 370 755 6,096 5% 11% 85% 15% 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 7,884 4,831 3,053 61% 39% 1% 7,904 428 786 6,748 5% 10% 85% 15% 1%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 4,932 2,938 1,993 60% 40% 1% 4,936 298 430 4,241 6% 9% 86% 14% 1%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 3,677 1,968 1,709 54% 46% 2% 3,687 172 254 3,269 5% 7% 89% 11% 1%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 5,995 3,683 2,312 61% 39% 1% 6,004 416 610 5,030 7% 10% 84% 16% 1%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 4,854 2,783 2,070 57% 43% 1% 4,839 395 431 4,050 8% 9% 84% 17% 1%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 6,379 3,456 2,923 54% 46% 1% 6,386 444 497 5,483 7% 8% 86% 14% 1%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 5,124 2,575 2,549 50% 50% 1% 5,134 286 353 4,529 6% 7% 88% 12% 1%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 4,605 2,491 2,114 54% 46% 1% 4,618 265 363 4,023 6% 8% 87% 13% 1%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 3,288 1,900 1,388 58% 42% 2% 3,313 255 267 2,812 8% 8% 85% 15% 1%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 4,921 2,483 2,437 50% 50% 1% 4,929 387 388 4,197 8% 8% 85% 15% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 4,599 2,518 2,081 55% 45% 1% 4,607 368 390 3,886 8% 8% 84% 16% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 5,895 3,124 2,771 53% 47% 1% 5,910 532 446 4,967 9% 8% 84% 16% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 5,265 2,588 2,677 49% 51% 1% 5,275 360 396 4,550 7% 8% 86% 14% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 3,624 1,630 1,994 45% 55% 2% 3,629 193 192 3,259 5% 5% 90% 10% 1%
London SHA 5HX EALING PCT 74,567 24,667 33% 6,725 3,191 3,534 47% 53% 1% 6,748 433 450 5,902 6% 7% 87% 13% 1%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 4,448 2,042 2,406 46% 54% 1% 4,448 245 285 3,934 6% 6% 88% 12% 1%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 6,431 3,172 3,259 49% 51% 1% 6,443 439 415 5,625 7% 6% 87% 13% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 4,205 2,189 2,016 52% 48% 1% 4,210 233 284 3,710 6% 7% 88% 12% 1%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 4,678 2,246 2,431 48% 52% 1% 4,667 342 333 4,030 7% 7% 86% 14% 1%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 4,027 2,044 1,983 51% 49% 2% 4,033 250 260 3,553 6% 6% 88% 12% 1%
238
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Know how to contact an out-of-hours GP service³ Tried to call an out-of-hours GP service³
Know how to contact an out-of-hours
who tried to call an out-of-hours GP
who say they know how to contact
95% confidence interval around %
95% confidence interval around %
an out-of-hours GP service (+/-)
Tried to call an out-of-hours GP
Total completed forms received
Total survey forms distributed
GP service - total responses
% Yes, for someone else
service - total responses
Yes, for someone else
Response rate (%)
% Yes, for myself
Yes, for myself
% Yes (total)
service (+/-)
SHA name
PCT name
PCT code
% Yes
% No
% No
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,034,964 632,080 402,884 61% 39% 0% 1,036,149 67,425 97,554 878,624 7% 9% 85% 15% 0%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 7,098 3,935 3,163 55% 45% 1% 7,113 491 531 6,137 7% 7% 86% 14% 1%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 3,631 1,712 1,919 47% 53% 2% 3,646 208 212 3,242 6% 6% 89% 11% 1%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 4,901 2,185 2,716 45% 55% 1% 4,896 335 253 4,331 7% 5% 88% 12% 1%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 7,417 3,586 3,831 48% 52% 1% 7,429 474 381 6,619 6% 5% 89% 11% 1%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 6,009 2,965 3,045 49% 51% 1% 5,998 443 395 5,200 7% 7% 87% 13% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 5,717 2,999 2,718 52% 48% 1% 5,714 348 376 5,028 6% 7% 88% 12% 1%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 6,897 3,239 3,658 47% 53% 1% 6,899 335 443 6,163 5% 6% 89% 11% 1%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 3,695 1,709 1,986 46% 54% 2% 3,701 169 224 3,323 5% 6% 90% 10% 1%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 7,244 4,039 3,204 56% 44% 1% 7,242 441 571 6,272 6% 8% 87% 14% 1%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 4,890 2,777 2,113 57% 43% 1% 4,896 323 463 4,152 7% 9% 85% 15% 1%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 5,090 2,640 2,450 52% 48% 1% 5,086 409 450 4,269 8% 9% 84% 16% 1%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 4,337 2,733 1,604 63% 37% 1% 4,353 269 443 3,677 6% 10% 84% 16% 1%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 5,102 3,479 1,623 68% 32% 1% 5,109 426 713 4,027 8% 14% 79% 21% 1%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 5,729 3,294 2,436 57% 43% 1% 5,706 447 560 4,751 8% 10% 83% 17% 1%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 22,151 12,728 9,424 57% 43% 1% 22,189 1,200 2,146 18,996 5% 10% 86% 15% 0%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 15,690 10,006 5,683 64% 36% 1% 15,693 1,082 1,676 13,066 7% 11% 83% 17% 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 6,655 4,378 2,277 66% 34% 1% 6,656 470 713 5,516 7% 11% 83% 17% 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 3,432 2,281 1,151 66% 34% 2% 3,431 251 319 2,886 7% 9% 84% 16% 1%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 13,195 8,364 4,831 63% 37% 1% 13,201 833 1,401 11,075 6% 11% 84% 16% 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 14,294 9,339 4,955 65% 35% 1% 14,291 969 1,579 11,854 7% 11% 83% 17% 1%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 4,716 2,786 1,930 59% 41% 1% 4,706 358 528 3,863 8% 11% 82% 18% 1%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 4,001 2,464 1,537 62% 38% 1% 4,016 294 404 3,353 7% 10% 83% 17% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 5,013 2,819 2,194 56% 44% 1% 5,019 302 364 4,387 6% 7% 87% 13% 1%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 24,852 15,950 8,902 64% 36% 1% 24,867 1,621 2,672 20,765 7% 11% 84% 17% 0%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 9,708 6,207 3,501 64% 36% 1% 9,715 579 1,070 8,139 6% 11% 84% 16% 1%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 12,733 8,074 4,659 63% 37% 1% 12,750 940 1,349 10,550 7% 11% 83% 17% 1%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 9,351 6,137 3,214 66% 34% 1% 9,342 751 1,217 7,481 8% 13% 80% 20% 1%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 7,911 4,907 3,004 62% 38% 1% 7,923 657 993 6,352 8% 13% 80% 20% 1%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 2,746 1,913 833 70% 30% 2% 2,744 245 350 2,160 9% 13% 79% 21% 2%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 4,814 3,027 1,787 63% 37% 1% 4,808 283 501 4,064 6% 10% 85% 16% 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 5,375 3,599 1,776 67% 33% 1% 5,395 415 589 4,444 8% 11% 82% 18% 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 3,796 2,340 1,456 62% 38% 2% 3,810 194 358 3,285 5% 9% 86% 14% 1%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 3,888 2,359 1,528 61% 39% 2% 3,902 249 365 3,332 6% 9% 85% 15% 1%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 4,032 2,595 1,438 64% 36% 1% 4,041 252 411 3,406 6% 10% 84% 16% 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 11,373 7,578 3,795 67% 33% 1% 11,383 858 1,321 9,308 8% 12% 82% 18% 1%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 9,019 5,392 3,627 60% 40% 1% 9,029 570 822 7,693 6% 9% 85% 15% 1%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 8,583 5,498 3,086 64% 36% 1% 8,594 547 901 7,210 6% 10% 84% 16% 1%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 10,026 6,255 3,771 62% 38% 1% 10,044 547 992 8,566 5% 10% 85% 15% 1%
239
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those completing a questionnaire
Response rate Know how to contact an out-of-hours GP service³ Tried to call an out-of-hours GP service³
Know how to contact an out-of-hours
who tried to call an out-of-hours GP
who say they know how to contact
95% confidence interval around %
95% confidence interval around %
an out-of-hours GP service (+/-)
Tried to call an out-of-hours GP
Total completed forms received
Total survey forms distributed
GP service - total responses
% Yes, for someone else
service - total responses
Yes, for someone else
Response rate (%)
% Yes, for myself
Yes, for myself
% Yes (total)
service (+/-)
SHA name
PCT name
PCT code
% Yes
% No
% No
Yes
No
No
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 1,034,964 632,080 402,884 61% 39% 0% 1,036,149 67,425 97,554 878,624 7% 9% 85% 15% 0%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 7,678 5,159 2,518 67% 33% 1% 7,699 483 767 6,493 6% 10% 84% 16% 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 7,022 4,350 2,672 62% 38% 1% 7,041 524 669 5,887 7% 10% 84% 16% 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 10,358 7,642 2,716 74% 26% 1% 10,372 815 1,357 8,281 8% 13% 80% 20% 1%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 14,649 10,132 4,517 69% 31% 1% 14,656 995 1,733 12,032 7% 12% 82% 18% 1%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 2,764 1,805 959 65% 35% 2% 2,764 239 302 2,249 9% 11% 81% 19% 1%
240
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service in the past 6 months
Ease of contacting the out-of-hours GP service by telephone³ Prescribed or recommended medicines by the out-of-hours GP service³
who say it was easy to call an out-of-
Ease of contacting the out-of-hours
% Don't know/ didn't make contact
95% confidence interval around %
95% confidence interval around %
medicines by the out-of-hours GP
who say they were prescribed or
Don't know/ didn't make contact
GP service by telephone - total
recommended medicines (+/-)
Prescribed or recommended
% Don’t know/ doesn't apply
Don’t know/ doesn't apply
service - total responses
hours GP service (+/-)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 157,080 57,149 65,820 21,132 9,415 3,563 36% 42% 13% 6% 2% 78% 0% 155,029 79,441 59,649 15,940 51% 38% 10% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 6,652 2,314 2,872 901 425 141 35% 43% 14% 6% 2% 78% 1% 6,547 3,193 2,688 667 49% 41% 10% 1%
North West SHA N/A N/A 21,423 9,015 8,621 2,404 952 431 42% 40% 11% 4% 2% 82% 1% 21,132 12,183 6,891 2,059 58% 33% 10% 1%
Yorkshire and the Humber N/A N/A 14,768 5,365 6,159 1,996 891 356 36% 42% 14% 6% 2% 78% 1% 14,553 7,611 5,467 1,475 52% 38% 10% 1%
East Midlands SHA N/A N/A 12,661 4,389 5,388 1,803 769 312 35% 43% 14% 6% 2% 77% 1% 12,473 6,069 5,080 1,323 49% 41% 11% 1%
West Midlands SHA N/A N/A 16,919 5,819 7,235 2,399 1,062 403 34% 43% 14% 6% 2% 77% 1% 16,732 8,748 6,316 1,669 52% 38% 10% 1%
East of England SHA N/A N/A 18,155 6,515 8,044 2,332 970 295 36% 44% 13% 5% 2% 80% 1% 17,975 9,353 6,969 1,653 52% 39% 9% 1%
London SHA N/A N/A 21,177 6,216 8,155 3,783 2,166 857 29% 39% 18% 10% 4% 68% 1% 20,879 9,445 8,725 2,708 45% 42% 13% 1%
South East Coast SHA N/A N/A 14,077 5,162 6,096 1,851 727 241 37% 43% 13% 5% 2% 80% 1% 13,920 7,131 5,442 1,347 51% 39% 10% 1%
South Central SHA N/A N/A 14,012 5,447 5,945 1,708 661 252 39% 42% 12% 5% 2% 81% 1% 13,819 7,139 5,372 1,307 52% 39% 9% 1%
South West SHA N/A N/A 17,235 6,907 7,306 1,955 792 275 40% 42% 11% 5% 2% 82% 1% 17,000 8,569 6,699 1,732 50% 39% 10% 1%
PCT name
North East SHA 5D7 NEWCASTLE PCT 591 217 239 82 41 13 37% 40% 14% 7% 2% 77% 3% 578 248 266 63 43% 46% 11% 4%
North East SHA 5D8 NORTH TYNESIDE PCT 512 211 222 50 23 6 41% 43% 10% 5% 1% 84% 3% 506 250 207 49 49% 41% 10% 4%
North East SHA 5D9 HARTLEPOOL PCT 190 54 80 29 24 3 28% 42% 15% 13% 2% 71% 6% 184 78 90 15 43% 49% 8% 7%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 568 196 246 80 34 12 35% 43% 14% 6% 2% 78% 3% 561 324 196 40 58% 35% 7% 4%
North East SHA 5J9 DARLINGTON PCT 227 69 119 27 9 3 30% 52% 12% 4% 1% 83% 5% 223 70 116 37 32% 52% 17% 6%
North East SHA 5KF GATESHEAD PCT 481 153 217 72 19 20 32% 45% 15% 4% 4% 77% 4% 470 239 182 49 51% 39% 10% 4%
North East SHA 5KG SOUTH TYNESIDE PCT 308 119 125 40 14 10 39% 40% 13% 5% 3% 79% 4% 293 138 124 31 47% 42% 11% 6%
North East SHA 5KL SUNDERLAND TEACHING PCT 529 179 228 77 33 11 34% 43% 15% 6% 2% 77% 4% 526 270 199 57 51% 38% 11% 4%
North East SHA 5KM MIDDLESBROUGH PCT 508 166 207 95 27 13 33% 41% 19% 5% 3% 73% 4% 500 285 171 45 57% 34% 9% 4%
North East SHA 5ND COUNTY DURHAM PCT 1,460 516 634 181 111 18 35% 43% 12% 8% 1% 79% 2% 1,442 721 580 141 50% 40% 10% 3%
North East SHA 5QR REDCAR AND CLEVELAND PCT 408 124 181 69 29 6 30% 44% 17% 7% 2% 75% 4% 404 185 169 51 46% 42% 13% 5%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 869 311 374 99 60 25 36% 43% 11% 7% 3% 79% 3% 860 385 387 88 45% 45% 10% 3%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 440 140 174 80 33 13 32% 40% 18% 8% 3% 71% 4% 427 227 150 50 53% 35% 12% 5%
North West SHA 5F5 SALFORD PCT 616 250 223 89 39 14 41% 36% 14% 6% 2% 77% 3% 604 331 221 51 55% 37% 8% 4%
North West SHA 5F7 STOCKPORT PCT 1,037 526 405 62 34 10 51% 39% 6% 3% 1% 90% 2% 1,031 637 313 81 62% 30% 8% 3%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 973 479 361 89 31 13 49% 37% 9% 3% 1% 86% 2% 957 645 263 50 67% 27% 5% 3%
North West SHA 5HP BLACKPOOL PCT 478 219 200 36 21 3 46% 42% 7% 4% 1% 88% 3% 472 323 119 30 68% 25% 6% 4%
North West SHA 5HQ BOLTON PCT 987 392 430 119 29 17 40% 44% 12% 3% 2% 83% 2% 979 627 249 102 64% 25% 10% 3%
North West SHA 5J2 WARRINGTON PCT 677 343 253 58 14 8 51% 37% 9% 2% 1% 88% 2% 668 434 189 45 65% 28% 7% 4%
North West SHA 5J4 KNOWSLEY PCT 342 147 134 47 10 5 43% 39% 14% 3% 1% 82% 4% 336 193 108 35 57% 32% 10% 5%
North West SHA 5J5 OLDHAM PCT 735 281 326 73 33 23 38% 44% 10% 4% 3% 83% 3% 730 439 213 78 60% 29% 11% 4%
North West SHA 5JX BURY PCT 550 223 242 44 35 7 40% 44% 8% 6% 1% 84% 3% 544 285 205 54 52% 38% 10% 4%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 740 289 328 77 25 20 39% 44% 10% 3% 3% 83% 3% 732 406 255 72 55% 35% 10% 4%
North West SHA 5NE CUMBRIA TEACHING PCT 1,980 923 817 166 60 15 47% 41% 8% 3% 1% 88% 1% 1,950 1,039 731 180 53% 37% 9% 2%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 971 407 406 126 22 10 42% 42% 13% 2% 1% 84% 2% 948 548 300 100 58% 32% 11% 3%
North West SHA 5NG CENTRAL LANCASHIRE PCT 1,311 633 491 115 50 23 48% 37% 9% 4% 2% 86% 2% 1,291 789 373 129 61% 29% 10% 3%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 945 254 368 217 81 25 27% 39% 23% 9% 3% 66% 3% 922 471 344 107 51% 37% 12% 3%
North West SHA 5NJ SEFTON PCT 803 305 328 100 54 16 38% 41% 12% 7% 2% 79% 3% 789 469 238 82 59% 30% 10% 3%
North West SHA 5NK WIRRAL PCT 1,109 526 442 105 18 18 47% 40% 9% 2% 2% 87% 2% 1,095 663 322 110 61% 29% 10% 3%
241
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service in the past 6 months
Ease of contacting the out-of-hours GP service by telephone³ Prescribed or recommended medicines by the out-of-hours GP service³
who say it was easy to call an out-of-
Ease of contacting the out-of-hours
% Don't know/ didn't make contact
95% confidence interval around %
95% confidence interval around %
medicines by the out-of-hours GP
who say they were prescribed or
Don't know/ didn't make contact
GP service by telephone - total
recommended medicines (+/-)
Prescribed or recommended
% Don’t know/ doesn't apply
Don’t know/ doesn't apply
service - total responses
hours GP service (+/-)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 157,080 57,149 65,820 21,132 9,415 3,563 36% 42% 13% 6% 2% 78% 0% 155,029 79,441 59,649 15,940 51% 38% 10% 0%
North West SHA 5NL LIVERPOOL PCT 1,128 458 473 137 35 26 41% 42% 12% 3% 2% 83% 2% 1,119 602 414 103 54% 37% 9% 3%
North West SHA 5NM HALTON & ST HELENS PCT 966 448 371 85 33 29 46% 38% 9% 3% 3% 85% 2% 944 608 245 91 64% 26% 10% 3%
North West SHA 5NN WESTERN CHESHIRE PCT 814 377 329 49 38 21 46% 40% 6% 5% 3% 87% 2% 799 468 251 80 59% 31% 10% 3%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 1,321 544 544 145 50 38 41% 41% 11% 4% 3% 82% 2% 1,310 709 446 155 54% 34% 12% 3%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 509 156 214 74 57 9 31% 42% 14% 11% 2% 73% 4% 504 266 191 48 53% 38% 9% 4%
North West SHA 5NR TRAFFORD PCT 570 206 243 81 22 19 36% 43% 14% 4% 3% 79% 3% 572 293 199 81 51% 35% 14% 4%
North West SHA 5NT MANCHESTER PCT 1,420 491 518 232 128 51 35% 36% 16% 9% 4% 71% 2% 1,408 709 554 146 50% 39% 10% 3%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 357 111 179 40 24 3 31% 50% 11% 7% 1% 81% 4% 351 149 169 33 43% 48% 9% 5%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 634 233 280 91 19 11 37% 44% 14% 3% 2% 81% 3% 634 353 210 70 56% 33% 11% 4%
Yorkshire and the Humber 5J6 CALDERDALE PCT 403 115 146 74 48 20 28% 36% 18% 12% 5% 65% 5% 397 166 177 54 42% 45% 14% 5%
Yorkshire and the Humber 5JE BARNSLEY PCT 539 207 227 61 32 12 38% 42% 11% 6% 2% 80% 3% 522 269 183 70 52% 35% 13% 4%
Yorkshire and the Humber 5N1 LEEDS PCT 2,388 745 1,027 368 159 88 31% 43% 15% 7% 4% 74% 2% 2,361 1,235 877 250 52% 37% 11% 2%
Yorkshire and the Humber 5N2 KIRKLEES PCT 873 214 372 166 89 33 24% 43% 19% 10% 4% 67% 3% 868 424 328 116 49% 38% 13% 3%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 804 293 313 122 59 16 36% 39% 15% 7% 2% 75% 3% 791 440 275 75 56% 35% 10% 3%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 1,429 496 633 186 90 24 35% 44% 13% 6% 2% 79% 2% 1,415 668 586 160 47% 41% 11% 3%
Yorkshire and the Humber 5N5 DONCASTER PCT 1,073 568 383 77 28 18 53% 36% 7% 3% 2% 89% 2% 1,054 667 312 75 63% 30% 7% 3%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 2,418 1,034 971 280 95 38 43% 40% 12% 4% 2% 83% 1% 2,364 1,155 995 214 49% 42% 9% 2%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 885 291 391 116 68 19 33% 44% 13% 8% 2% 77% 3% 868 415 364 88 48% 42% 10% 3%
Yorkshire and the Humber 5NX HULL TEACHING PCT 854 397 333 82 28 14 47% 39% 10% 3% 2% 86% 2% 841 537 243 61 64% 29% 7% 3%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 1,595 467 676 280 120 52 29% 42% 18% 8% 3% 72% 2% 1,581 854 566 161 54% 36% 10% 2%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 515 194 228 54 31 8 38% 44% 10% 6% 2% 82% 3% 508 279 182 47 55% 36% 9% 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 836 283 313 160 56 24 34% 37% 19% 7% 3% 71% 3% 806 309 412 85 38% 51% 11% 3%
East Midlands SHA 5ET BASSETLAW PCT 300 108 115 49 18 10 36% 38% 16% 6% 3% 74% 5% 293 126 135 32 43% 46% 11% 6%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 1,961 677 864 269 109 42 35% 44% 14% 6% 2% 79% 2% 1,939 955 803 181 49% 41% 9% 2%
East Midlands SHA 5N7 DERBY CITY PCT 832 233 377 124 67 31 28% 45% 15% 8% 4% 73% 3% 815 403 311 100 50% 38% 12% 3%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 1,633 589 656 237 99 51 36% 40% 15% 6% 3% 76% 2% 1,607 773 641 192 48% 40% 12% 2%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 2,035 733 878 260 126 37 36% 43% 13% 6% 2% 79% 2% 2,008 985 806 217 49% 40% 11% 2%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 1,597 519 682 254 115 26 33% 43% 16% 7% 2% 75% 2% 1,582 685 723 174 43% 46% 11% 2%
East Midlands SHA 5PC LEICESTER CITY PCT 992 272 414 179 73 53 27% 42% 18% 7% 5% 69% 3% 981 482 369 130 49% 38% 13% 3%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 2,476 976 1,087 270 105 38 39% 44% 11% 4% 2% 83% 1% 2,442 1,352 879 211 55% 36% 9% 2%
West Midlands SHA 5CN HEREFORDSHIRE PCT 660 211 306 104 33 5 32% 46% 16% 5% 1% 78% 3% 643 330 242 71 51% 38% 11% 4%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 1,034 376 419 143 58 37 36% 41% 14% 6% 4% 77% 3% 1,034 510 411 113 49% 40% 11% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 1,025 435 430 104 44 12 42% 42% 10% 4% 1% 84% 2% 1,016 492 444 79 48% 44% 8% 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 696 185 297 123 74 16 27% 43% 18% 11% 2% 69% 3% 692 362 253 76 52% 37% 11% 4%
West Midlands SHA 5MD COVENTRY TEACHING PCT 940 284 405 148 71 33 30% 43% 16% 8% 4% 73% 3% 930 445 361 125 48% 39% 13% 3%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 641 233 289 74 20 24 36% 45% 12% 3% 4% 82% 3% 633 337 244 53 53% 38% 8% 4%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 912 293 393 140 63 23 32% 43% 15% 7% 3% 75% 3% 901 520 304 77 58% 34% 9% 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 1,020 285 404 200 96 35 28% 40% 20% 9% 3% 68% 3% 1,010 522 367 121 52% 36% 12% 3%
242
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service in the past 6 months
Ease of contacting the out-of-hours GP service by telephone³ Prescribed or recommended medicines by the out-of-hours GP service³
who say it was easy to call an out-of-
Ease of contacting the out-of-hours
% Don't know/ didn't make contact
95% confidence interval around %
95% confidence interval around %
medicines by the out-of-hours GP
who say they were prescribed or
Don't know/ didn't make contact
GP service by telephone - total
recommended medicines (+/-)
Prescribed or recommended
% Don’t know/ doesn't apply
Don’t know/ doesn't apply
service - total responses
hours GP service (+/-)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 157,080 57,149 65,820 21,132 9,415 3,563 36% 42% 13% 6% 2% 78% 0% 155,029 79,441 59,649 15,940 51% 38% 10% 0%
West Midlands SHA 5PE DUDLEY PCT 787 247 359 126 42 14 31% 46% 16% 5% 2% 77% 3% 782 465 238 78 60% 30% 10% 3%
West Midlands SHA 5PF SANDWELL PCT 852 248 336 150 74 44 29% 39% 18% 9% 5% 69% 3% 847 415 336 97 49% 40% 11% 3%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 1,211 389 536 179 75 32 32% 44% 15% 6% 3% 76% 2% 1,200 631 439 130 53% 37% 11% 3%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 594 265 223 71 25 9 45% 38% 12% 4% 2% 82% 3% 590 348 191 51 59% 32% 9% 4%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 926 421 388 73 32 12 45% 42% 8% 3% 1% 87% 2% 912 573 274 65 63% 30% 7% 3%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 1,736 695 723 193 99 26 40% 42% 11% 6% 1% 82% 2% 1,716 897 673 145 52% 39% 8% 2%
West Midlands SHA 5PL WORCESTERSHIRE PCT 1,729 571 749 246 141 22 33% 43% 14% 8% 1% 76% 2% 1,699 834 735 130 49% 43% 8% 2%
West Midlands SHA 5PM WARWICKSHIRE PCT 1,532 473 697 235 84 44 31% 45% 15% 5% 3% 76% 2% 1,509 759 558 192 50% 37% 13% 2%
West Midlands SHA TAM SOLIHULL CARE TRUST 625 209 279 90 32 14 33% 45% 14% 5% 2% 78% 3% 618 307 247 64 50% 40% 10% 4%
East of England SHA 5GC LUTON PCT 761 213 340 138 48 23 28% 45% 18% 6% 3% 73% 3% 759 429 257 72 57% 34% 10% 3%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 965 368 416 126 40 15 38% 43% 13% 4% 2% 81% 2% 956 550 333 73 57% 35% 8% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 1,121 327 501 183 83 26 29% 45% 16% 7% 2% 74% 3% 1,108 536 443 129 48% 40% 12% 3%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 1,778 681 760 198 110 28 38% 43% 11% 6% 2% 81% 2% 1,761 1,021 600 140 58% 34% 8% 2%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 1,579 553 700 233 62 31 35% 44% 15% 4% 2% 79% 2% 1,559 765 662 132 49% 42% 8% 2%
East of England SHA 5PN PETERBOROUGH PCT 381 97 179 63 28 15 25% 47% 17% 7% 4% 72% 4% 370 174 152 43 47% 41% 12% 5%
East of England SHA 5PP CAMBRIDGESHIRE PCT 2,228 920 972 226 85 24 41% 44% 10% 4% 1% 85% 1% 2,211 1,176 845 191 53% 38% 9% 2%
East of England SHA 5PQ NORFOLK PCT 2,423 816 1,137 318 125 28 34% 47% 13% 5% 1% 81% 2% 2,394 1,190 971 232 50% 41% 10% 2%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 844 305 373 98 57 12 36% 44% 12% 7% 1% 80% 3% 838 428 344 65 51% 41% 8% 3%
East of England SHA 5PT SUFFOLK PCT 2,093 797 909 251 109 26 38% 43% 12% 5% 1% 82% 2% 2,072 1,019 875 178 49% 42% 9% 2%
East of England SHA 5PV WEST ESSEX PCT 751 238 342 116 40 15 32% 46% 15% 5% 2% 77% 3% 744 353 321 70 47% 43% 9% 4%
East of England SHA 5PW NORTH EAST ESSEX PCT 1,001 354 461 118 55 13 35% 46% 12% 5% 1% 81% 2% 995 509 361 125 51% 36% 13% 3%
East of England SHA 5PX MID ESSEX PCT 1,084 365 487 139 73 19 34% 45% 13% 7% 2% 79% 2% 1,066 548 420 99 51% 39% 9% 3%
East of England SHA 5PY SOUTH WEST ESSEX PCT 1,146 480 466 124 54 21 42% 41% 11% 5% 2% 83% 2% 1,142 655 384 103 57% 34% 9% 3%
London SHA 5A4 HAVERING PCT 693 240 301 96 40 16 35% 43% 14% 6% 2% 78% 3% 680 345 270 66 51% 40% 10% 4%
London SHA 5A5 KINGSTON PCT 410 108 171 84 39 7 26% 42% 21% 10% 2% 68% 4% 411 188 172 51 46% 42% 12% 5%
London SHA 5A7 BROMLEY PCT 965 368 395 128 53 21 38% 41% 13% 5% 2% 79% 3% 954 481 373 99 50% 39% 10% 3%
London SHA 5A8 GREENWICH PCT 780 262 311 136 53 18 34% 40% 17% 7% 2% 74% 3% 782 421 279 82 54% 36% 11% 3%
London SHA 5A9 BARNET PCT 896 283 343 131 92 45 32% 38% 15% 10% 5% 70% 3% 885 380 393 113 43% 44% 13% 3%
London SHA 5AT HILLINGDON PCT 592 123 214 141 83 31 21% 36% 24% 14% 5% 57% 4% 588 231 269 88 39% 46% 15% 4%
London SHA 5C1 ENFIELD PCT 593 163 232 119 55 24 28% 39% 20% 9% 4% 67% 4% 584 262 240 82 45% 41% 14% 4%
London SHA 5C2 BARKING & DAGENHAM PCT 499 152 176 111 42 18 31% 35% 22% 8% 4% 66% 4% 495 223 216 56 45% 44% 11% 4%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 723 260 264 108 60 30 36% 37% 15% 8% 4% 73% 3% 708 355 260 93 50% 37% 13% 4%
London SHA 5C4 TOWER HAMLETS PCT 714 210 284 133 66 21 29% 40% 19% 9% 3% 69% 3% 701 291 309 100 42% 44% 14% 4%
London SHA 5C5 NEWHAM PCT 922 208 323 218 119 54 23% 35% 24% 13% 6% 58% 3% 920 378 395 147 41% 43% 16% 3%
London SHA 5C9 HARINGEY PCT 721 214 252 137 75 42 30% 35% 19% 10% 6% 65% 3% 704 318 285 101 45% 41% 14% 4%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 370 115 126 65 44 20 31% 34% 18% 12% 6% 65% 5% 361 171 142 48 47% 39% 13% 5%
London SHA 5HX EALING PCT 839 202 296 174 119 47 24% 35% 21% 14% 6% 59% 3% 823 322 370 132 39% 45% 16% 3%
London SHA 5HY HOUNSLOW PCT 510 110 162 130 83 25 22% 32% 25% 16% 5% 53% 4% 502 173 249 79 35% 50% 16% 4%
London SHA 5K5 BRENT PCT 811 214 266 178 103 51 26% 33% 22% 13% 6% 59% 3% 797 324 349 124 41% 44% 16% 3%
London SHA 5K6 HARROW PCT 502 124 178 101 66 33 25% 36% 20% 13% 7% 60% 4% 500 215 211 74 43% 42% 15% 4%
London SHA 5K7 CAMDEN PCT 631 213 251 97 41 30 34% 40% 15% 6% 5% 73% 3% 615 275 274 66 45% 45% 11% 4%
London SHA 5K8 ISLINGTON PCT 471 164 179 70 40 17 35% 38% 15% 9% 4% 73% 4% 470 227 189 54 48% 40% 11% 4%
243
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service in the past 6 months
Ease of contacting the out-of-hours GP service by telephone³ Prescribed or recommended medicines by the out-of-hours GP service³
who say it was easy to call an out-of-
Ease of contacting the out-of-hours
% Don't know/ didn't make contact
95% confidence interval around %
95% confidence interval around %
medicines by the out-of-hours GP
who say they were prescribed or
Don't know/ didn't make contact
GP service by telephone - total
recommended medicines (+/-)
Prescribed or recommended
% Don’t know/ doesn't apply
Don’t know/ doesn't apply
service - total responses
hours GP service (+/-)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 157,080 57,149 65,820 21,132 9,415 3,563 36% 42% 13% 6% 2% 78% 0% 155,029 79,441 59,649 15,940 51% 38% 10% 0%
London SHA 5K9 CROYDON PCT 968 282 396 166 86 39 29% 41% 17% 9% 4% 70% 3% 952 440 390 121 46% 41% 13% 3%
London SHA 5LA KENSINGTON AND CHELSEA PCT 403 138 155 56 42 12 34% 39% 14% 10% 3% 73% 4% 391 162 170 59 41% 43% 15% 5%
London SHA 5LC WESTMINSTER PCT 567 169 209 95 63 30 30% 37% 17% 11% 5% 67% 4% 559 218 259 82 39% 46% 15% 4%
London SHA 5LD LAMBETH PCT 807 232 307 121 113 34 29% 38% 15% 14% 4% 67% 3% 786 362 315 109 46% 40% 14% 3%
London SHA 5LE SOUTHWARK PCT 794 251 288 133 82 41 32% 36% 17% 10% 5% 68% 3% 781 392 295 93 50% 38% 12% 3%
London SHA 5LF LEWISHAM PCT 683 218 284 110 58 13 32% 42% 16% 9% 2% 73% 3% 671 329 259 84 49% 39% 12% 4%
London SHA 5LG WANDSWORTH PCT 735 171 283 131 116 34 23% 39% 18% 16% 5% 62% 3% 733 271 356 105 37% 49% 14% 3%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 376 67 147 77 59 26 18% 39% 20% 16% 7% 57% 5% 372 126 192 54 34% 51% 15% 5%
London SHA 5M7 SUTTON & MERTON PCT 970 300 397 161 96 17 31% 41% 17% 10% 2% 72% 3% 958 485 363 110 51% 38% 11% 3%
London SHA 5NA REDBRIDGE PCT 734 212 308 136 61 17 29% 42% 19% 8% 2% 71% 3% 729 350 290 89 48% 40% 12% 4%
London SHA 5NC WALTHAM FOREST PCT 819 198 351 149 92 29 24% 43% 18% 11% 3% 67% 3% 800 352 345 103 44% 43% 13% 3%
London SHA TAK BEXLEY CARE TRUST 678 243 305 91 24 15 36% 45% 13% 4% 2% 81% 3% 666 377 244 46 57% 37% 7% 4%
South East Coast SHA 5L3 MEDWAY PCT 1,074 523 406 91 46 8 49% 38% 8% 4% 1% 86% 2% 1,067 695 275 97 65% 26% 9% 3%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 953 333 405 138 52 25 35% 43% 15% 5% 3% 77% 3% 936 481 360 95 51% 38% 10% 3%
South East Coast SHA 5P5 SURREY PCT 3,188 994 1,468 473 178 75 31% 46% 15% 6% 2% 77% 1% 3,149 1,382 1,428 339 44% 45% 11% 2%
South East Coast SHA 5P6 WEST SUSSEX PCT 2,626 951 1,122 349 168 35 36% 43% 13% 6% 1% 79% 2% 2,585 1,262 1,092 231 49% 42% 9% 2%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 1,134 461 469 136 59 10 41% 41% 12% 5% 1% 82% 2% 1,136 616 401 118 54% 35% 10% 3%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 542 175 245 87 30 4 32% 45% 16% 6% 1% 78% 3% 532 297 182 53 56% 34% 10% 4%
South East Coast SHA 5P9 WEST KENT PCT 2,123 754 966 247 107 49 35% 46% 12% 5% 2% 81% 2% 2,108 1,103 817 188 52% 39% 9% 2%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 2,435 970 1,014 329 87 36 40% 42% 14% 4% 1% 81% 2% 2,407 1,295 887 225 54% 37% 9% 2%
South Central SHA 5CQ MILTON KEYNES PCT 841 271 358 127 48 36 32% 43% 15% 6% 4% 75% 3% 823 428 312 84 52% 38% 10% 3%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 667 289 272 79 23 3 43% 41% 12% 3% 1% 84% 3% 653 390 219 45 60% 34% 7% 4%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 623 188 236 127 53 19 30% 38% 20% 9% 3% 68% 4% 620 258 287 74 42% 46% 12% 4%
South Central SHA 5QC HAMPSHIRE PCT 4,094 1,597 1,807 445 182 62 39% 44% 11% 4% 2% 83% 1% 4,051 2,069 1,645 337 51% 41% 8% 2%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 1,579 602 654 197 91 36 38% 41% 12% 6% 2% 80% 2% 1,550 772 622 156 50% 40% 10% 2%
South Central SHA 5QE OXFORDSHIRE PCT 2,195 883 886 290 94 42 40% 40% 13% 4% 2% 81% 2% 2,166 1,096 855 214 51% 39% 10% 2%
South Central SHA 5QF BERKSHIRE WEST PCT 1,857 823 753 183 72 27 44% 41% 10% 4% 1% 85% 2% 1,832 975 668 188 53% 36% 10% 2%
South Central SHA 5QG BERKSHIRE EAST PCT 1,576 559 715 201 80 21 35% 45% 13% 5% 1% 81% 2% 1,552 885 541 126 57% 35% 8% 2%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 580 235 263 59 18 5 40% 45% 10% 3% 1% 86% 3% 572 265 224 83 46% 39% 15% 4%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 742 270 359 69 31 14 36% 48% 9% 4% 2% 85% 3% 733 363 287 82 50% 39% 11% 4%
South West SHA 5F1 PLYMOUTH TEACHING PCT 952 498 348 63 37 5 52% 37% 7% 4% 1% 89% 2% 948 522 358 68 55% 38% 7% 3%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 526 174 239 81 21 10 33% 45% 15% 4% 2% 79% 3% 519 234 219 67 45% 42% 13% 4%
South West SHA 5K3 SWINDON PCT 569 199 238 93 31 9 35% 42% 16% 5% 2% 77% 3% 560 268 232 61 48% 41% 11% 4%
South West SHA 5M8 NORTH SOMERSET PCT 632 228 288 72 37 7 36% 46% 11% 6% 1% 82% 3% 617 337 224 56 55% 36% 9% 4%
South West SHA 5QH GLOUCESTERSHIRE PCT 2,065 920 853 184 73 35 45% 41% 9% 4% 2% 86% 1% 2,045 1,079 758 208 53% 37% 10% 2%
South West SHA 5QJ BRISTOL PCT 1,341 476 588 172 64 41 35% 44% 13% 5% 3% 79% 2% 1,316 669 508 139 51% 39% 11% 3%
South West SHA 5QK WILTSHIRE PCT 1,377 512 576 186 67 36 37% 42% 13% 5% 3% 79% 2% 1,360 639 580 141 47% 43% 10% 3%
South West SHA 5QL SOMERSET PCT 1,474 443 702 197 101 31 30% 48% 13% 7% 2% 78% 2% 1,439 580 670 189 40% 47% 13% 3%
244
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service in the past 6 months
Ease of contacting the out-of-hours GP service by telephone³ Prescribed or recommended medicines by the out-of-hours GP service³
who say it was easy to call an out-of-
Ease of contacting the out-of-hours
% Don't know/ didn't make contact
95% confidence interval around %
95% confidence interval around %
medicines by the out-of-hours GP
who say they were prescribed or
Don't know/ didn't make contact
GP service by telephone - total
recommended medicines (+/-)
Prescribed or recommended
% Don’t know/ doesn't apply
Don’t know/ doesn't apply
service - total responses
hours GP service (+/-)
% Not at all easy
% Not very easy
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
% Yes
% No
Yes
No
N/A N/A Results for England as a whole 157,080 57,149 65,820 21,132 9,415 3,563 36% 42% 13% 6% 2% 78% 0% 155,029 79,441 59,649 15,940 51% 38% 10% 0%
South West SHA 5QM DORSET PCT 1,195 415 524 161 72 23 35% 44% 14% 6% 2% 79% 2% 1,175 553 480 143 47% 41% 12% 3%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 1,150 414 506 153 59 17 36% 44% 13% 5% 2% 80% 2% 1,143 598 442 103 52% 39% 9% 3%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 2,087 892 871 206 88 30 43% 42% 10% 4% 1% 84% 2% 2,059 1,110 737 211 54% 36% 10% 2%
South West SHA 5QQ DEVON PCT 2,610 1,233 990 278 94 15 47% 38% 11% 4% 1% 85% 1% 2,581 1,341 1,015 225 52% 39% 9% 2%
South West SHA TAL TORBAY CARE TRUST 515 233 224 39 17 3 45% 43% 7% 3% 1% 89% 3% 505 276 189 40 55% 37% 8% 4%
245
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they were prescribed or recommended medicines by the out-of-hours GP
service
Ease of getting the medicines³
Ease of getting the medicines - total
95% confidence interval around %
who say it was easy to get the
% Not at all easy
% Not very easy
medicines (+/-)
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 78,523 32,128 34,000 9,934 2,460 41% 43% 13% 3% 84% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 3,162 1,145 1,445 442 130 36% 46% 14% 4% 82% 1%
North West SHA N/A N/A 12,042 5,411 4,959 1,376 297 45% 41% 11% 2% 86% 1%
Yorkshire and the Humber N/A N/A 7,536 2,940 3,268 1,082 246 39% 43% 14% 3% 82% 1%
East Midlands SHA N/A N/A 5,991 2,367 2,582 842 200 40% 43% 14% 3% 83% 1%
West Midlands SHA N/A N/A 8,645 3,324 3,943 1,097 281 38% 46% 13% 3% 84% 1%
East of England SHA N/A N/A 9,262 3,699 4,053 1,167 343 40% 44% 13% 4% 84% 1%
London SHA N/A N/A 9,297 3,859 3,995 1,165 277 42% 43% 13% 3% 84% 1%
South East Coast SHA N/A N/A 7,049 2,884 3,070 836 259 41% 44% 12% 4% 84% 1%
South Central SHA N/A N/A 7,068 2,908 3,078 900 182 41% 44% 13% 3% 85% 1%
South West SHA N/A N/A 8,471 3,591 3,608 1,028 245 42% 43% 12% 3% 85% 1%
PCT name
North East SHA 5D7 NEWCASTLE PCT 245 113 85 35 13 46% 35% 14% 5% 81% 5%
North East SHA 5D8 NORTH TYNESIDE PCT 249 84 127 27 12 34% 51% 11% 5% 85% 4%
North East SHA 5D9 HARTLEPOOL PCT 78 31 29 8 10 40% 37% 10% 13% 77% 9%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 320 97 153 50 22 30% 48% 15% 7% 78% 4%
North East SHA 5J9 DARLINGTON PCT 70 22 43 5 0 31% 61% 8% 0% 92% 6%
North East SHA 5KF GATESHEAD PCT 239 93 119 26 1 39% 50% 11% * 89% 4%
North East SHA 5KG SOUTH TYNESIDE PCT 134 55 54 15 11 41% 40% 11% 8% 81% 7%
North East SHA 5KL SUNDERLAND TEACHING PCT 265 109 117 35 5 41% 44% 13% 2% 85% 4%
North East SHA 5KM MIDDLESBROUGH PCT 284 110 130 41 3 39% 46% 15% 1% 84% 4%
North East SHA 5ND COUNTY DURHAM PCT 714 234 343 117 20 33% 48% 16% 3% 81% 3%
North East SHA 5QR REDCAR AND CLEVELAND PCT 183 50 73 46 14 27% 40% 25% 8% 67% 7%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 379 148 173 37 20 39% 46% 10% 5% 85% 4%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 225 73 111 36 6 32% 49% 16% 2% 81% 5%
North West SHA 5F5 SALFORD PCT 329 121 145 48 15 37% 44% 14% 5% 81% 4%
North West SHA 5F7 STOCKPORT PCT 633 355 233 40 5 56% 37% 6% 1% 93% 2%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 637 246 302 77 12 39% 47% 12% 2% 86% 3%
North West SHA 5HP BLACKPOOL PCT 320 160 123 33 4 50% 38% 10% 1% 89% 3%
North West SHA 5HQ BOLTON PCT 619 324 226 53 16 52% 37% 9% 3% 89% 2%
North West SHA 5J2 WARRINGTON PCT 432 273 134 23 2 63% 31% 5% 1% 94% 2%
North West SHA 5J4 KNOWSLEY PCT 191 64 96 22 9 34% 51% 11% 4% 84% 5%
North West SHA 5J5 OLDHAM PCT 432 167 188 55 22 39% 44% 13% 5% 82% 4%
North West SHA 5JX BURY PCT 282 116 127 33 4 41% 45% 12% 2% 87% 4%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 404 174 176 33 21 43% 43% 8% 5% 86% 3%
North West SHA 5NE CUMBRIA TEACHING PCT 1,015 431 437 119 28 42% 43% 12% 3% 85% 2%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 542 229 231 75 8 42% 43% 14% 1% 85% 3%
North West SHA 5NG CENTRAL LANCASHIRE PCT 780 351 333 75 20 45% 43% 10% 3% 88% 2%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 467 177 201 82 8 38% 43% 17% 2% 81% 4%
North West SHA 5NJ SEFTON PCT 464 215 185 55 8 46% 40% 12% 2% 86% 3%
North West SHA 5NK WIRRAL PCT 656 385 206 56 9 59% 31% 9% 1% 90% 2%
246
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they were prescribed or recommended medicines by the out-of-hours GP
service
Ease of getting the medicines³
Ease of getting the medicines - total
95% confidence interval around %
who say it was easy to get the
% Not at all easy
% Not very easy
medicines (+/-)
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 78,523 32,128 34,000 9,934 2,460 41% 43% 13% 3% 84% 0%
North West SHA 5NL LIVERPOOL PCT 595 257 255 71 12 43% 43% 12% 2% 86% 3%
North West SHA 5NM HALTON & ST HELENS PCT 600 312 222 61 5 52% 37% 10% 1% 89% 2%
North West SHA 5NN WESTERN CHESHIRE PCT 465 216 187 53 10 46% 40% 11% 2% 86% 3%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 705 312 290 82 20 44% 41% 12% 3% 86% 3%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 262 79 128 40 16 30% 49% 15% 6% 79% 5%
North West SHA 5NR TRAFFORD PCT 291 113 120 43 14 39% 41% 15% 5% 80% 5%
North West SHA 5NT MANCHESTER PCT 696 261 301 112 22 37% 43% 16% 3% 81% 3%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 148 67 64 17 0 45% 43% 12% 0% 88% 5%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 351 132 158 56 6 37% 45% 16% 2% 82% 4%
Yorkshire and the Humber 5J6 CALDERDALE PCT 166 75 56 27 8 45% 34% 16% 5% 79% 6%
Yorkshire and the Humber 5JE BARNSLEY PCT 265 90 124 44 7 34% 47% 16% 3% 81% 5%
Yorkshire and the Humber 5N1 LEEDS PCT 1,225 405 492 280 49 33% 40% 23% 4% 73% 2%
Yorkshire and the Humber 5N2 KIRKLEES PCT 420 170 198 38 13 41% 47% 9% 3% 88% 3%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 437 141 205 71 20 32% 47% 16% 4% 79% 4%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 661 249 304 72 36 38% 46% 11% 5% 84% 3%
Yorkshire and the Humber 5N5 DONCASTER PCT 662 356 255 42 9 54% 39% 6% 1% 92% 2%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 1,146 488 480 140 38 43% 42% 12% 3% 84% 2%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 405 155 179 54 17 38% 44% 13% 4% 82% 4%
Yorkshire and the Humber 5NX HULL TEACHING PCT 529 223 218 70 17 42% 41% 13% 3% 84% 3%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 850 293 391 142 24 34% 46% 17% 3% 80% 3%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 273 96 143 31 2 35% 53% 11% 1% 88% 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 303 107 129 53 13 35% 43% 18% 4% 78% 5%
East Midlands SHA 5ET BASSETLAW PCT 124 31 61 28 4 25% 49% 23% 3% 74% 8%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 945 394 371 143 37 42% 39% 15% 4% 81% 2%
East Midlands SHA 5N7 DERBY CITY PCT 402 172 172 52 6 43% 43% 13% 2% 85% 3%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 762 271 362 108 21 36% 47% 14% 3% 83% 3%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 973 404 410 127 31 42% 42% 13% 3% 84% 2%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 668 257 282 96 33 38% 42% 14% 5% 81% 3%
East Midlands SHA 5PC LEICESTER CITY PCT 474 188 199 72 16 40% 42% 15% 3% 82% 3%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 1,340 542 597 162 39 40% 45% 12% 3% 85% 2%
West Midlands SHA 5CN HEREFORDSHIRE PCT 327 111 144 58 15 34% 44% 18% 4% 78% 4%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 504 166 239 72 29 33% 47% 14% 6% 80% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 485 200 220 48 18 41% 45% 10% 4% 86% 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 358 109 175 62 12 30% 49% 17% 3% 79% 4%
West Midlands SHA 5MD COVENTRY TEACHING PCT 444 146 214 70 14 33% 48% 16% 3% 81% 4%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 331 131 161 35 5 40% 49% 10% 1% 88% 3%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 517 267 212 31 7 52% 41% 6% 1% 93% 2%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 507 214 224 58 11 42% 44% 11% 2% 86% 3%
247
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they were prescribed or recommended medicines by the out-of-hours GP
service
Ease of getting the medicines³
Ease of getting the medicines - total
95% confidence interval around %
who say it was easy to get the
% Not at all easy
% Not very easy
medicines (+/-)
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 78,523 32,128 34,000 9,934 2,460 41% 43% 13% 3% 84% 0%
West Midlands SHA 5PE DUDLEY PCT 463 182 191 76 14 39% 41% 16% 3% 81% 4%
West Midlands SHA 5PF SANDWELL PCT 410 130 200 70 10 32% 49% 17% 2% 80% 4%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 625 225 316 65 19 36% 51% 10% 3% 87% 3%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 345 119 163 53 10 34% 47% 15% 3% 82% 4%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 565 244 258 51 12 43% 46% 9% 2% 89% 3%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 886 392 361 99 33 44% 41% 11% 4% 85% 2%
West Midlands SHA 5PL WORCESTERSHIRE PCT 823 309 366 104 45 37% 44% 13% 5% 82% 3%
West Midlands SHA 5PM WARWICKSHIRE PCT 754 276 352 102 24 37% 47% 14% 3% 83% 3%
West Midlands SHA TAM SOLIHULL CARE TRUST 300 104 148 44 4 35% 49% 15% 1% 84% 4%
East of England SHA 5GC LUTON PCT 427 141 210 57 18 33% 49% 13% 4% 82% 4%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 546 255 222 56 13 47% 41% 10% 2% 87% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 533 178 232 88 35 33% 44% 17% 7% 77% 4%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 1,011 371 478 131 31 37% 47% 13% 3% 84% 2%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 755 288 323 110 34 38% 43% 15% 4% 81% 3%
East of England SHA 5PN PETERBOROUGH PCT 173 76 67 27 2 44% 39% 16% 1% 83% 6%
East of England SHA 5PP CAMBRIDGESHIRE PCT 1,168 504 497 126 42 43% 43% 11% 4% 86% 2%
East of England SHA 5PQ NORFOLK PCT 1,180 471 511 153 44 40% 43% 13% 4% 83% 2%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 423 188 179 42 14 45% 42% 10% 3% 87% 3%
East of England SHA 5PT SUFFOLK PCT 1,005 427 462 91 25 42% 46% 9% 3% 88% 2%
East of England SHA 5PV WEST ESSEX PCT 351 126 150 56 20 36% 43% 16% 6% 78% 4%
East of England SHA 5PW NORTH EAST ESSEX PCT 503 196 228 53 25 39% 45% 11% 5% 84% 3%
East of England SHA 5PX MID ESSEX PCT 544 210 229 88 17 39% 42% 16% 3% 81% 3%
East of England SHA 5PY SOUTH WEST ESSEX PCT 643 266 265 89 23 41% 41% 14% 4% 83% 3%
London SHA 5A4 HAVERING PCT 342 117 153 53 19 34% 45% 16% 5% 79% 4%
London SHA 5A5 KINGSTON PCT 187 79 86 20 2 42% 46% 11% 1% 88% 5%
London SHA 5A7 BROMLEY PCT 478 177 210 71 20 37% 44% 15% 4% 81% 3%
London SHA 5A8 GREENWICH PCT 412 182 189 34 7 44% 46% 8% 2% 90% 3%
London SHA 5A9 BARNET PCT 372 188 140 33 10 51% 38% 9% 3% 88% 3%
London SHA 5AT HILLINGDON PCT 228 85 106 28 9 37% 47% 12% 4% 84% 5%
London SHA 5C1 ENFIELD PCT 256 94 108 41 14 37% 42% 16% 5% 79% 5%
London SHA 5C2 BARKING & DAGENHAM PCT 217 89 91 30 7 41% 42% 14% 3% 83% 5%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 349 161 131 48 9 46% 38% 14% 2% 84% 4%
London SHA 5C4 TOWER HAMLETS PCT 284 117 125 33 10 41% 44% 11% 3% 85% 4%
London SHA 5C5 NEWHAM PCT 371 129 184 52 7 35% 49% 14% 2% 84% 4%
London SHA 5C9 HARINGEY PCT 316 153 114 40 9 48% 36% 13% 3% 84% 4%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 170 89 58 18 4 53% 34% 11% 3% 87% 5%
London SHA 5HX EALING PCT 316 130 139 36 12 41% 44% 11% 4% 85% 4%
London SHA 5HY HOUNSLOW PCT 171 67 77 22 5 39% 45% 13% 3% 84% 5%
London SHA 5K5 BRENT PCT 320 149 136 30 6 46% 42% 9% 2% 89% 3%
London SHA 5K6 HARROW PCT 208 81 89 34 5 39% 43% 16% 2% 82% 5%
London SHA 5K7 CAMDEN PCT 268 137 99 25 6 51% 37% 9% 2% 88% 4%
London SHA 5K8 ISLINGTON PCT 224 100 92 27 5 45% 41% 12% 2% 86% 5%
248
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they were prescribed or recommended medicines by the out-of-hours GP
service
Ease of getting the medicines³
Ease of getting the medicines - total
95% confidence interval around %
who say it was easy to get the
% Not at all easy
% Not very easy
medicines (+/-)
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 78,523 32,128 34,000 9,934 2,460 41% 43% 13% 3% 84% 0%
London SHA 5K9 CROYDON PCT 431 156 190 72 14 36% 44% 17% 3% 80% 4%
London SHA 5LA KENSINGTON AND CHELSEA PCT 162 81 64 15 1 50% 40% 9% 1% 90% 5%
London SHA 5LC WESTMINSTER PCT 211 94 84 24 9 45% 40% 12% 4% 84% 5%
London SHA 5LD LAMBETH PCT 358 176 142 31 9 49% 40% 9% 3% 89% 3%
London SHA 5LE SOUTHWARK PCT 384 165 147 59 13 43% 38% 15% 3% 81% 4%
London SHA 5LF LEWISHAM PCT 322 134 124 53 12 42% 38% 16% 4% 80% 4%
London SHA 5LG WANDSWORTH PCT 264 111 123 25 5 42% 47% 9% 2% 89% 4%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 125 58 49 13 5 46% 39% 11% 4% 85% 6%
London SHA 5M7 SUTTON & MERTON PCT 482 182 215 70 15 38% 45% 15% 3% 82% 3%
London SHA 5NA REDBRIDGE PCT 346 121 171 44 11 35% 49% 13% 3% 84% 4%
London SHA 5NC WALTHAM FOREST PCT 348 111 181 52 5 32% 52% 15% 1% 84% 4%
London SHA TAK BEXLEY CARE TRUST 374 146 182 32 14 39% 49% 8% 4% 88% 3%
South East Coast SHA 5L3 MEDWAY PCT 685 270 329 74 12 39% 48% 11% 2% 87% 2%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 478 243 166 44 24 51% 35% 9% 5% 86% 3%
South East Coast SHA 5P5 SURREY PCT 1,374 592 564 165 53 43% 41% 12% 4% 84% 2%
South East Coast SHA 5P6 WEST SUSSEX PCT 1,244 484 520 189 52 39% 42% 15% 4% 81% 2%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 597 232 287 59 18 39% 48% 10% 3% 87% 3%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 293 94 157 27 15 32% 54% 9% 5% 86% 4%
South East Coast SHA 5P9 WEST KENT PCT 1,093 431 503 119 39 39% 46% 11% 4% 85% 2%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 1,286 539 542 159 47 42% 42% 12% 4% 84% 2%
South Central SHA 5CQ MILTON KEYNES PCT 422 176 179 61 6 42% 43% 14% 1% 84% 3%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 387 163 163 51 10 42% 42% 13% 3% 84% 4%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 254 91 108 42 12 36% 42% 17% 5% 78% 5%
South Central SHA 5QC HAMPSHIRE PCT 2,055 821 924 276 35 40% 45% 13% 2% 85% 2%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 768 322 336 96 14 42% 44% 13% 2% 86% 2%
South Central SHA 5QE OXFORDSHIRE PCT 1,088 512 406 134 37 47% 37% 12% 3% 84% 2%
South Central SHA 5QF BERKSHIRE WEST PCT 962 379 423 123 38 39% 44% 13% 4% 83% 2%
South Central SHA 5QG BERKSHIRE EAST PCT 868 342 399 99 27 39% 46% 11% 3% 85% 2%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 264 103 140 17 3 39% 53% 7% 1% 92% 3%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 362 146 162 44 10 40% 45% 12% 3% 85% 4%
South West SHA 5F1 PLYMOUTH TEACHING PCT 515 231 199 74 11 45% 39% 14% 2% 83% 3%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 230 99 97 31 2 43% 42% 14% 1% 86% 5%
South West SHA 5K3 SWINDON PCT 263 107 122 24 10 41% 46% 9% 4% 87% 4%
South West SHA 5M8 NORTH SOMERSET PCT 335 160 133 39 2 48% 40% 12% 1% 88% 3%
South West SHA 5QH GLOUCESTERSHIRE PCT 1,068 436 486 119 27 41% 46% 11% 3% 86% 2%
South West SHA 5QJ BRISTOL PCT 660 253 283 97 28 38% 43% 15% 4% 81% 3%
South West SHA 5QK WILTSHIRE PCT 631 261 263 86 20 41% 42% 14% 3% 83% 3%
South West SHA 5QL SOMERSET PCT 573 214 251 80 29 37% 44% 14% 5% 81% 3%
249
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they were prescribed or recommended medicines by the out-of-hours GP
service
Ease of getting the medicines³
Ease of getting the medicines - total
95% confidence interval around %
who say it was easy to get the
% Not at all easy
% Not very easy
medicines (+/-)
Not at all easy
% Easy (total)
Not very easy
% Fairly easy
% Very easy
SHA name
Fairly easy
PCT name
responses
PCT code
Very easy
N/A N/A Results for England as a whole 78,523 32,128 34,000 9,934 2,460 41% 43% 13% 3% 84% 0%
South West SHA 5QM DORSET PCT 547 233 247 47 19 43% 45% 9% 3% 88% 3%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 597 239 284 59 16 40% 48% 10% 3% 88% 3%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 1,090 441 452 167 30 41% 41% 15% 3% 82% 2%
South West SHA 5QQ DEVON PCT 1,327 638 508 148 33 48% 38% 11% 3% 86% 2%
South West SHA TAL TORBAY CARE TRUST 275 133 122 13 6 48% 44% 5% 2% 93% 3%
250
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Impression of how quickly care from out-of-hours GP service received³
Impression of how quickly care from
out-of-hours GP service received -
95% confidence interval around %
who say the time it took to receive
care from the out-of-hours GP
% Don't know/ doesn't apply
service was about right (+/-)
Don't know/ doesn't apply
% It was about right
% It took too long
It was about right
total responses
It took too long
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 153,713 94,542 46,720 12,451 62% 30% 8% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 6,503 3,892 2,144 467 60% 33% 7% 1%
North West SHA N/A N/A 20,973 14,018 5,436 1,518 67% 26% 7% 1%
Yorkshire and the Humber N/A N/A 14,450 9,140 4,243 1,068 63% 29% 7% 1%
East Midlands SHA N/A N/A 12,381 7,446 3,893 1,042 60% 31% 8% 1%
West Midlands SHA N/A N/A 16,553 9,740 5,525 1,287 59% 33% 8% 1%
East of England SHA N/A N/A 17,799 10,933 5,674 1,192 61% 32% 7% 1%
London SHA N/A N/A 20,530 10,666 6,989 2,875 52% 34% 14% 1%
South East Coast SHA N/A N/A 13,820 8,770 4,098 952 63% 30% 7% 1%
South Central SHA N/A N/A 13,791 8,740 4,119 931 63% 30% 7% 1%
South West SHA N/A N/A 16,914 11,197 4,599 1,118 66% 27% 7% 1%
PCT name
North East SHA 5D7 NEWCASTLE PCT 574 339 200 35 59% 35% 6% 4%
North East SHA 5D8 NORTH TYNESIDE PCT 503 285 173 46 57% 34% 9% 4%
North East SHA 5D9 HARTLEPOOL PCT 184 100 67 17 54% 36% 9% 7%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 558 318 209 31 57% 37% 6% 4%
North East SHA 5J9 DARLINGTON PCT 222 148 61 13 67% 28% 6% 6%
North East SHA 5KF GATESHEAD PCT 462 291 139 32 63% 30% 7% 4%
North East SHA 5KG SOUTH TYNESIDE PCT 297 183 90 25 61% 30% 8% 5%
North East SHA 5KL SUNDERLAND TEACHING PCT 518 328 150 41 63% 29% 8% 4%
North East SHA 5KM MIDDLESBROUGH PCT 500 294 162 43 59% 32% 9% 4%
North East SHA 5ND COUNTY DURHAM PCT 1,431 889 461 81 62% 32% 6% 2%
North East SHA 5QR REDCAR AND CLEVELAND PCT 401 212 157 32 53% 39% 8% 5%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 852 504 276 72 59% 32% 8% 3%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 422 273 110 39 65% 26% 9% 5%
North West SHA 5F5 SALFORD PCT 605 409 142 55 68% 23% 9% 4%
North West SHA 5F7 STOCKPORT PCT 1,021 756 207 58 74% 20% 6% 3%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 953 675 235 44 71% 25% 5% 3%
North West SHA 5HP BLACKPOOL PCT 460 345 89 26 75% 19% 6% 4%
North West SHA 5HQ BOLTON PCT 966 657 243 66 68% 25% 7% 3%
North West SHA 5J2 WARRINGTON PCT 663 448 181 34 68% 27% 5% 4%
North West SHA 5J4 KNOWSLEY PCT 334 208 87 39 62% 26% 12% 5%
North West SHA 5J5 OLDHAM PCT 718 442 215 61 62% 30% 8% 4%
North West SHA 5JX BURY PCT 541 334 165 42 62% 31% 8% 4%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 727 485 196 46 67% 27% 6% 3%
North West SHA 5NE CUMBRIA TEACHING PCT 1,951 1,351 509 92 69% 26% 5% 2%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 948 676 221 51 71% 23% 5% 3%
North West SHA 5NG CENTRAL LANCASHIRE PCT 1,288 951 243 94 74% 19% 7% 2%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 924 490 344 90 53% 37% 10% 3%
North West SHA 5NJ SEFTON PCT 775 503 230 42 65% 30% 5% 3%
North West SHA 5NK WIRRAL PCT 1,092 706 332 54 65% 30% 5% 3%
251
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Impression of how quickly care from out-of-hours GP service received³
Impression of how quickly care from
out-of-hours GP service received -
95% confidence interval around %
who say the time it took to receive
care from the out-of-hours GP
% Don't know/ doesn't apply
service was about right (+/-)
Don't know/ doesn't apply
% It was about right
% It took too long
It was about right
total responses
It took too long
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 153,713 94,542 46,720 12,451 62% 30% 8% 0%
North West SHA 5NL LIVERPOOL PCT 1,097 715 283 99 65% 26% 9% 3%
North West SHA 5NM HALTON & ST HELENS PCT 942 717 163 61 76% 17% 6% 3%
North West SHA 5NN WESTERN CHESHIRE PCT 798 593 158 47 74% 20% 6% 3%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 1,306 862 315 129 66% 24% 10% 3%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 499 275 178 47 55% 36% 9% 4%
North West SHA 5NR TRAFFORD PCT 559 372 132 55 67% 24% 10% 4%
North West SHA 5NT MANCHESTER PCT 1,382 776 460 147 56% 33% 11% 3%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 351 213 115 23 61% 33% 6% 5%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 628 389 196 44 62% 31% 7% 4%
Yorkshire and the Humber 5J6 CALDERDALE PCT 386 214 137 35 55% 35% 9% 5%
Yorkshire and the Humber 5JE BARNSLEY PCT 525 333 145 47 63% 28% 9% 4%
Yorkshire and the Humber 5N1 LEEDS PCT 2,333 1,347 776 210 58% 33% 9% 2%
Yorkshire and the Humber 5N2 KIRKLEES PCT 849 448 315 86 53% 37% 10% 3%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 786 499 222 65 64% 28% 8% 3%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 1,397 824 463 110 59% 33% 8% 3%
Yorkshire and the Humber 5N5 DONCASTER PCT 1,054 829 168 57 79% 16% 5% 2%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 2,369 1,629 608 133 69% 26% 6% 2%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 857 525 275 57 61% 32% 7% 3%
Yorkshire and the Humber 5NX HULL TEACHING PCT 843 610 176 57 72% 21% 7% 3%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 1,565 935 514 117 60% 33% 7% 2%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 507 344 135 28 68% 27% 6% 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 820 397 343 81 48% 42% 10% 3%
East Midlands SHA 5ET BASSETLAW PCT 291 186 78 28 64% 27% 9% 5%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 1,927 1,222 556 149 63% 29% 8% 2%
East Midlands SHA 5N7 DERBY CITY PCT 812 485 250 77 60% 31% 10% 3%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 1,600 950 510 140 59% 32% 9% 2%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 1,993 1,315 521 156 66% 26% 8% 2%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 1,560 901 540 120 58% 35% 8% 2%
East Midlands SHA 5PC LEICESTER CITY PCT 953 469 361 124 49% 38% 13% 3%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 2,425 1,522 735 168 63% 30% 7% 2%
West Midlands SHA 5CN HEREFORDSHIRE PCT 643 355 257 31 55% 40% 5% 4%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 1,011 640 268 104 63% 26% 10% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 1,006 693 263 50 69% 26% 5% 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 686 357 269 59 52% 39% 9% 4%
West Midlands SHA 5MD COVENTRY TEACHING PCT 918 431 380 107 47% 41% 12% 3%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 606 366 202 37 60% 33% 6% 4%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 894 457 378 58 51% 42% 6% 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 990 510 365 116 52% 37% 12% 3%
252
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Impression of how quickly care from out-of-hours GP service received³
Impression of how quickly care from
out-of-hours GP service received -
95% confidence interval around %
who say the time it took to receive
care from the out-of-hours GP
% Don't know/ doesn't apply
service was about right (+/-)
Don't know/ doesn't apply
% It was about right
% It took too long
It was about right
total responses
It took too long
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 153,713 94,542 46,720 12,451 62% 30% 8% 0%
West Midlands SHA 5PE DUDLEY PCT 774 480 245 49 62% 32% 6% 3%
West Midlands SHA 5PF SANDWELL PCT 836 413 331 91 49% 40% 11% 3%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 1,189 697 386 107 59% 32% 9% 3%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 589 374 179 36 64% 30% 6% 4%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 907 622 239 47 69% 26% 5% 3%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 1,713 1,101 489 123 64% 29% 7% 2%
West Midlands SHA 5PL WORCESTERSHIRE PCT 1,696 1,026 577 93 61% 34% 5% 2%
West Midlands SHA 5PM WARWICKSHIRE PCT 1,489 842 520 127 57% 35% 9% 2%
West Midlands SHA TAM SOLIHULL CARE TRUST 606 375 177 54 62% 29% 9% 4%
East of England SHA 5GC LUTON PCT 737 390 275 73 53% 37% 10% 4%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 953 653 227 73 69% 24% 8% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 1,087 600 377 110 55% 35% 10% 3%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 1,740 1,120 505 115 64% 29% 7% 2%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 1,540 995 465 80 65% 30% 5% 2%
East of England SHA 5PN PETERBOROUGH PCT 364 211 114 39 58% 31% 11% 5%
East of England SHA 5PP CAMBRIDGESHIRE PCT 2,193 1,352 715 126 62% 33% 6% 2%
East of England SHA 5PQ NORFOLK PCT 2,383 1,434 812 137 60% 34% 6% 2%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 822 479 293 50 58% 36% 6% 3%
East of England SHA 5PT SUFFOLK PCT 2,054 1,213 745 96 59% 36% 5% 2%
East of England SHA 5PV WEST ESSEX PCT 733 434 238 60 59% 33% 8% 4%
East of England SHA 5PW NORTH EAST ESSEX PCT 986 596 322 69 60% 33% 7% 3%
East of England SHA 5PX MID ESSEX PCT 1,069 641 349 79 60% 33% 7% 3%
East of England SHA 5PY SOUTH WEST ESSEX PCT 1,136 814 237 85 72% 21% 7% 3%
London SHA 5A4 HAVERING PCT 673 371 242 61 55% 36% 9% 4%
London SHA 5A5 KINGSTON PCT 406 202 158 46 50% 39% 11% 5%
London SHA 5A7 BROMLEY PCT 953 513 355 85 54% 37% 9% 3%
London SHA 5A8 GREENWICH PCT 772 464 230 78 60% 30% 10% 3%
London SHA 5A9 BARNET PCT 868 468 271 130 54% 31% 15% 3%
London SHA 5AT HILLINGDON PCT 586 272 206 107 47% 35% 18% 4%
London SHA 5C1 ENFIELD PCT 577 322 178 78 56% 31% 13% 4%
London SHA 5C2 BARKING & DAGENHAM PCT 482 246 169 67 51% 35% 14% 4%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 696 388 213 95 56% 31% 14% 4%
London SHA 5C4 TOWER HAMLETS PCT 691 357 244 90 52% 35% 13% 4%
London SHA 5C5 NEWHAM PCT 900 347 382 172 39% 42% 19% 3%
London SHA 5C9 HARINGEY PCT 702 342 232 128 49% 33% 18% 4%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 354 189 118 47 53% 33% 13% 5%
London SHA 5HX EALING PCT 799 346 279 174 43% 35% 22% 3%
London SHA 5HY HOUNSLOW PCT 488 214 177 97 44% 36% 20% 4%
London SHA 5K5 BRENT PCT 784 377 272 136 48% 35% 17% 3%
London SHA 5K6 HARROW PCT 481 228 158 95 47% 33% 20% 4%
London SHA 5K7 CAMDEN PCT 593 350 183 60 59% 31% 10% 4%
London SHA 5K8 ISLINGTON PCT 466 267 142 56 57% 31% 12% 4%
253
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Impression of how quickly care from out-of-hours GP service received³
Impression of how quickly care from
out-of-hours GP service received -
95% confidence interval around %
who say the time it took to receive
care from the out-of-hours GP
% Don't know/ doesn't apply
service was about right (+/-)
Don't know/ doesn't apply
% It was about right
% It took too long
It was about right
total responses
It took too long
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 153,713 94,542 46,720 12,451 62% 30% 8% 0%
London SHA 5K9 CROYDON PCT 940 450 387 104 48% 41% 11% 3%
London SHA 5LA KENSINGTON AND CHELSEA PCT 387 237 95 54 61% 25% 14% 5%
London SHA 5LC WESTMINSTER PCT 549 304 159 86 55% 29% 16% 4%
London SHA 5LD LAMBETH PCT 770 409 237 124 53% 31% 16% 3%
London SHA 5LE SOUTHWARK PCT 763 427 228 109 56% 30% 14% 3%
London SHA 5LF LEWISHAM PCT 664 393 186 84 59% 28% 13% 4%
London SHA 5LG WANDSWORTH PCT 710 353 244 112 50% 34% 16% 4%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 364 166 150 48 46% 41% 13% 5%
London SHA 5M7 SUTTON & MERTON PCT 953 533 315 105 56% 33% 11% 3%
London SHA 5NA REDBRIDGE PCT 726 380 262 84 52% 36% 12% 4%
London SHA 5NC WALTHAM FOREST PCT 781 339 331 111 43% 42% 14% 3%
London SHA TAK BEXLEY CARE TRUST 653 411 188 54 63% 29% 8% 4%
South East Coast SHA 5L3 MEDWAY PCT 1,064 770 240 54 72% 23% 5% 3%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 941 606 239 96 64% 25% 10% 3%
South East Coast SHA 5P5 SURREY PCT 3,118 1,818 1,033 267 58% 33% 9% 2%
South East Coast SHA 5P6 WEST SUSSEX PCT 2,574 1,685 747 143 65% 29% 6% 2%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 1,133 766 295 73 68% 26% 6% 3%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 525 334 155 35 64% 30% 7% 4%
South East Coast SHA 5P9 WEST KENT PCT 2,083 1,288 676 119 62% 32% 6% 2%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 2,381 1,503 714 165 63% 30% 7% 2%
South Central SHA 5CQ MILTON KEYNES PCT 813 419 312 82 51% 38% 10% 3%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 646 393 219 34 61% 34% 5% 4%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 619 335 214 70 54% 35% 11% 4%
South Central SHA 5QC HAMPSHIRE PCT 4,048 2,613 1,186 249 65% 29% 6% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 1,554 941 492 121 61% 32% 8% 2%
South Central SHA 5QE OXFORDSHIRE PCT 2,163 1,449 573 141 67% 26% 7% 2%
South Central SHA 5QF BERKSHIRE WEST PCT 1,822 1,178 519 124 65% 28% 7% 2%
South Central SHA 5QG BERKSHIRE EAST PCT 1,548 1,002 474 71 65% 31% 5% 2%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 577 411 128 38 71% 22% 7% 4%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 735 473 215 47 64% 29% 6% 3%
South West SHA 5F1 PLYMOUTH TEACHING PCT 928 694 174 59 75% 19% 6% 3%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 510 317 160 33 62% 31% 7% 4%
South West SHA 5K3 SWINDON PCT 558 274 242 43 49% 43% 8% 4%
South West SHA 5M8 NORTH SOMERSET PCT 619 419 159 42 68% 26% 7% 4%
South West SHA 5QH GLOUCESTERSHIRE PCT 2,035 1,451 449 134 71% 22% 7% 2%
South West SHA 5QJ BRISTOL PCT 1,318 800 421 97 61% 32% 7% 3%
South West SHA 5QK WILTSHIRE PCT 1,341 874 353 114 65% 26% 9% 3%
South West SHA 5QL SOMERSET PCT 1,441 830 499 112 58% 35% 8% 3%
254
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Impression of how quickly care from out-of-hours GP service received³
Impression of how quickly care from
out-of-hours GP service received -
95% confidence interval around %
who say the time it took to receive
care from the out-of-hours GP
% Don't know/ doesn't apply
service was about right (+/-)
Don't know/ doesn't apply
% It was about right
% It took too long
It was about right
total responses
It took too long
SHA name
PCT name
PCT code
N/A N/A Results for England as a whole 153,713 94,542 46,720 12,451 62% 30% 8% 0%
South West SHA 5QM DORSET PCT 1,169 758 338 74 65% 29% 6% 3%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 1,138 690 374 75 61% 33% 7% 3%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 2,055 1,379 549 127 67% 27% 6% 2%
South West SHA 5QQ DEVON PCT 2,565 1,877 558 129 73% 22% 5% 2%
South West SHA TAL TORBAY CARE TRUST 500 360 108 32 72% 22% 6% 4%
255
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Rating of the care received from the out-of-hours GP service³
Rating of the care received from the
95% confidence interval around %
who say the overall care received
out-of-hours GP service - total
% Don't know/ doesn't apply
Don't know/ doesn't apply
% Neither good nor poor
Neither good nor poor
% Good (total)
was good (+/-)
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 154,130 39,975 57,869 28,421 12,220 8,897 6,748 26% 38% 18% 8% 6% 4% 63% 0%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 6,484 1,675 2,418 1,214 567 353 259 26% 37% 19% 9% 5% 4% 63% 1%
North West SHA N/A N/A 21,046 6,459 8,041 3,499 1,314 929 804 31% 38% 17% 6% 4% 4% 69% 1%
Yorkshire and the Humber N/A N/A 14,510 3,873 5,472 2,596 1,195 833 541 27% 38% 18% 8% 6% 4% 64% 1%
East Midlands SHA N/A N/A 12,418 3,142 4,783 2,339 974 662 518 25% 39% 19% 8% 5% 4% 64% 1%
West Midlands SHA N/A N/A 16,582 3,849 6,316 3,257 1,459 990 711 23% 38% 20% 9% 6% 4% 61% 1%
East of England SHA N/A N/A 17,870 4,290 6,743 3,466 1,599 1,155 617 24% 38% 19% 9% 6% 3% 62% 1%
London SHA N/A N/A 20,653 4,164 7,126 4,201 1,839 1,557 1,766 20% 35% 20% 9% 8% 9% 55% 1%
South East Coast SHA N/A N/A 13,879 3,547 5,307 2,545 1,112 859 509 26% 38% 18% 8% 6% 4% 64% 1%
South Central SHA N/A N/A 13,778 3,803 5,265 2,492 1,017 736 466 28% 38% 18% 7% 5% 3% 66% 1%
South West SHA N/A N/A 16,910 5,173 6,397 2,814 1,144 825 558 31% 38% 17% 7% 5% 3% 68% 1%
PCT name
North East SHA 5D7 NEWCASTLE PCT 563 144 220 110 41 26 21 26% 39% 20% 7% 5% 4% 65% 4%
North East SHA 5D8 NORTH TYNESIDE PCT 494 132 188 84 36 30 24 27% 38% 17% 7% 6% 5% 65% 4%
North East SHA 5D9 HARTLEPOOL PCT 181 44 56 38 19 12 11 24% 31% 21% 11% 7% 6% 55% 7%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 561 144 194 124 49 31 19 26% 35% 22% 9% 6% 3% 60% 4%
North East SHA 5J9 DARLINGTON PCT 225 42 94 47 18 16 8 19% 42% 21% 8% 7% 3% 61% 6%
North East SHA 5KF GATESHEAD PCT 466 131 166 75 49 26 20 28% 36% 16% 10% 6% 4% 64% 4%
North East SHA 5KG SOUTH TYNESIDE PCT 291 92 108 50 23 8 11 32% 37% 17% 8% 3% 4% 69% 5%
North East SHA 5KL SUNDERLAND TEACHING PCT 523 150 186 106 28 30 23 29% 36% 20% 5% 6% 4% 64% 4%
North East SHA 5KM MIDDLESBROUGH PCT 493 125 188 95 33 18 33 25% 38% 19% 7% 4% 7% 64% 4%
North East SHA 5ND COUNTY DURHAM PCT 1,441 364 564 253 148 69 43 25% 39% 18% 10% 5% 3% 64% 2%
North East SHA 5QR REDCAR AND CLEVELAND PCT 400 83 144 80 52 26 15 21% 36% 20% 13% 7% 4% 57% 5%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 848 225 309 152 70 61 31 26% 36% 18% 8% 7% 4% 63% 3%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 418 113 161 78 30 21 14 27% 39% 19% 7% 5% 3% 66% 4%
North West SHA 5F5 SALFORD PCT 609 152 260 92 34 38 33 25% 43% 15% 6% 6% 5% 68% 4%
North West SHA 5F7 STOCKPORT PCT 1,022 388 375 131 50 43 36 38% 37% 13% 5% 4% 3% 75% 3%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 958 302 367 172 55 39 23 32% 38% 18% 6% 4% 2% 70% 3%
North West SHA 5HP BLACKPOOL PCT 467 165 179 75 14 21 14 35% 38% 16% 3% 4% 3% 74% 4%
North West SHA 5HQ BOLTON PCT 967 309 393 139 44 50 33 32% 41% 14% 5% 5% 3% 73% 3%
North West SHA 5J2 WARRINGTON PCT 668 219 266 125 23 22 13 33% 40% 19% 3% 3% 2% 73% 3%
North West SHA 5J4 KNOWSLEY PCT 333 98 134 50 23 13 14 29% 40% 15% 7% 4% 4% 70% 5%
North West SHA 5J5 OLDHAM PCT 721 164 308 136 45 36 32 23% 43% 19% 6% 5% 4% 65% 3%
North West SHA 5JX BURY PCT 542 151 230 83 44 14 20 28% 42% 15% 8% 3% 4% 70% 4%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 731 212 295 127 50 21 26 29% 40% 17% 7% 3% 3% 69% 3%
North West SHA 5NE CUMBRIA TEACHING PCT 1,948 636 802 294 117 68 30 33% 41% 15% 6% 4% 2% 74% 2%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 953 315 344 174 57 42 20 33% 36% 18% 6% 4% 2% 69% 3%
North West SHA 5NG CENTRAL LANCASHIRE PCT 1,292 463 485 190 57 39 60 36% 38% 15% 4% 3% 5% 73% 2%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 922 223 298 190 94 66 51 24% 32% 21% 10% 7% 6% 57% 3%
North West SHA 5NJ SEFTON PCT 775 249 278 136 48 41 24 32% 36% 17% 6% 5% 3% 68% 3%
North West SHA 5NK WIRRAL PCT 1,099 340 440 182 61 43 34 31% 40% 17% 6% 4% 3% 71% 3%
256
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Rating of the care received from the out-of-hours GP service³
Rating of the care received from the
95% confidence interval around %
who say the overall care received
out-of-hours GP service - total
% Don't know/ doesn't apply
Don't know/ doesn't apply
% Neither good nor poor
Neither good nor poor
% Good (total)
was good (+/-)
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 154,130 39,975 57,869 28,421 12,220 8,897 6,748 26% 38% 18% 8% 6% 4% 63% 0%
North West SHA 5NL LIVERPOOL PCT 1,111 347 406 176 92 34 55 31% 37% 16% 8% 3% 5% 68% 3%
North West SHA 5NM HALTON & ST HELENS PCT 954 313 369 131 68 34 40 33% 39% 14% 7% 4% 4% 71% 3%
North West SHA 5NN WESTERN CHESHIRE PCT 803 266 324 113 45 26 28 33% 40% 14% 6% 3% 3% 74% 3%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 1,306 423 467 226 84 48 57 32% 36% 17% 6% 4% 4% 68% 2%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 498 125 166 92 37 49 29 25% 33% 19% 7% 10% 6% 58% 4%
North West SHA 5NR TRAFFORD PCT 564 158 216 93 41 27 29 28% 38% 16% 7% 5% 5% 66% 4%
North West SHA 5NT MANCHESTER PCT 1,388 328 478 294 101 96 90 24% 34% 21% 7% 7% 6% 58% 3%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 353 92 126 87 17 14 17 26% 36% 25% 5% 4% 5% 62% 5%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 631 162 250 111 53 22 34 26% 40% 18% 8% 3% 5% 65% 4%
Yorkshire and the Humber 5J6 CALDERDALE PCT 382 87 124 59 62 29 21 23% 33% 16% 16% 8% 5% 55% 5%
Yorkshire and the Humber 5JE BARNSLEY PCT 522 131 210 88 43 28 22 25% 40% 17% 8% 5% 4% 65% 4%
Yorkshire and the Humber 5N1 LEEDS PCT 2,344 506 886 478 253 132 90 22% 38% 20% 11% 6% 4% 59% 2%
Yorkshire and the Humber 5N2 KIRKLEES PCT 851 184 291 175 77 75 49 22% 34% 21% 9% 9% 6% 56% 3%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 790 213 289 156 43 62 26 27% 37% 20% 5% 8% 3% 64% 3%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 1,404 374 481 271 140 86 51 27% 34% 19% 10% 6% 4% 61% 3%
Yorkshire and the Humber 5N5 DONCASTER PCT 1,057 381 415 140 57 36 27 36% 39% 13% 5% 3% 3% 75% 3%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 2,393 744 940 387 160 95 66 31% 39% 16% 7% 4% 3% 70% 2%
EAST RIDING OF YORKSHIRE
Yorkshire and the Humber 5NW PCT 860 229 295 133 93 79 30 27% 34% 15% 11% 9% 4% 61% 3%
Yorkshire and the Humber 5NX HULL TEACHING PCT 843 264 346 120 52 34 28 31% 41% 14% 6% 4% 3% 72% 3%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 1,575 361 615 306 121 109 63 23% 39% 19% 8% 7% 4% 62% 2%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 504 146 205 83 24 29 18 29% 41% 17% 5% 6% 4% 69% 4%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 813 178 312 180 54 42 46 22% 38% 22% 7% 5% 6% 60% 3%
East Midlands SHA 5ET BASSETLAW PCT 292 83 113 45 21 14 17 28% 39% 15% 7% 5% 6% 67% 5%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 1,933 543 721 365 159 81 64 28% 37% 19% 8% 4% 3% 65% 2%
East Midlands SHA 5N7 DERBY CITY PCT 808 174 336 168 54 44 31 22% 42% 21% 7% 5% 4% 63% 3%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 1,613 402 619 325 118 78 72 25% 38% 20% 7% 5% 4% 63% 2%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 2,013 576 741 346 155 100 95 29% 37% 17% 8% 5% 5% 65% 2%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 1,554 369 585 273 143 129 56 24% 38% 18% 9% 8% 4% 61% 2%
East Midlands SHA 5PC LEICESTER CITY PCT 960 175 339 242 86 64 54 18% 35% 25% 9% 7% 6% 53% 3%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 2,432 641 1,019 394 185 111 82 26% 42% 16% 8% 5% 3% 68% 2%
West Midlands SHA 5CN HEREFORDSHIRE PCT 638 109 267 122 71 52 18 17% 42% 19% 11% 8% 3% 59% 4%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 1,018 244 411 205 67 40 51 24% 40% 20% 7% 4% 5% 64% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 1,008 293 414 169 49 64 19 29% 41% 17% 5% 6% 2% 70% 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 686 120 263 137 77 62 28 17% 38% 20% 11% 9% 4% 56% 4%
West Midlands SHA 5MD COVENTRY TEACHING PCT 925 168 328 204 104 63 56 18% 35% 22% 11% 7% 6% 54% 3%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 615 158 244 124 44 25 19 26% 40% 20% 7% 4% 3% 66% 4%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 890 205 347 163 75 65 35 23% 39% 18% 8% 7% 4% 62% 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 988 208 362 211 83 63 61 21% 37% 21% 8% 6% 6% 58% 3%
257
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Rating of the care received from the out-of-hours GP service³
Rating of the care received from the
95% confidence interval around %
who say the overall care received
out-of-hours GP service - total
% Don't know/ doesn't apply
Don't know/ doesn't apply
% Neither good nor poor
Neither good nor poor
% Good (total)
was good (+/-)
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 154,130 39,975 57,869 28,421 12,220 8,897 6,748 26% 38% 18% 8% 6% 4% 63% 0%
West Midlands SHA 5PE DUDLEY PCT 782 171 298 161 76 43 32 22% 38% 21% 10% 6% 4% 60% 3%
West Midlands SHA 5PF SANDWELL PCT 840 156 255 211 88 67 64 19% 30% 25% 10% 8% 8% 49% 3%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 1,186 260 479 236 83 58 70 22% 40% 20% 7% 5% 6% 62% 3%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 587 157 216 100 66 21 27 27% 37% 17% 11% 4% 5% 64% 4%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 905 282 355 145 53 35 34 31% 39% 16% 6% 4% 4% 70% 3%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 1,722 475 620 328 140 117 43 28% 36% 19% 8% 7% 2% 64% 2%
West Midlands SHA 5PL WORCESTERSHIRE PCT 1,690 370 657 336 169 116 44 22% 39% 20% 10% 7% 3% 61% 2%
West Midlands SHA 5PM WARWICKSHIRE PCT 1,495 332 545 306 163 72 77 22% 36% 20% 11% 5% 5% 59% 2%
West Midlands SHA TAM SOLIHULL CARE TRUST 607 141 256 98 51 26 35 23% 42% 16% 8% 4% 6% 65% 4%
East of England SHA 5GC LUTON PCT 742 147 283 162 66 47 37 20% 38% 22% 9% 6% 5% 58% 4%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 950 257 367 174 66 52 35 27% 39% 18% 7% 5% 4% 66% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 1,100 208 390 240 110 102 50 19% 35% 22% 10% 9% 5% 54% 3%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 1,740 485 638 333 131 92 61 28% 37% 19% 8% 5% 3% 65% 2%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 1,550 338 647 307 146 70 43 22% 42% 20% 9% 5% 3% 64% 2%
East of England SHA 5PN PETERBOROUGH PCT 360 82 129 74 38 12 25 23% 36% 21% 11% 3% 7% 59% 5%
East of England SHA 5PP CAMBRIDGESHIRE PCT 2,203 571 831 438 179 133 51 26% 38% 20% 8% 6% 2% 64% 2%
East of England SHA 5PQ NORFOLK PCT 2,395 585 902 437 229 159 83 24% 38% 18% 10% 7% 3% 62% 2%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 829 204 306 134 83 71 30 25% 37% 16% 10% 9% 4% 62% 3%
East of England SHA 5PT SUFFOLK PCT 2,065 435 807 401 212 154 56 21% 39% 19% 10% 7% 3% 60% 2%
East of England SHA 5PV WEST ESSEX PCT 741 171 259 140 86 55 29 23% 35% 19% 12% 7% 4% 58% 4%
East of England SHA 5PW NORTH EAST ESSEX PCT 989 243 348 211 83 69 37 25% 35% 21% 8% 7% 4% 60% 3%
East of England SHA 5PX MID ESSEX PCT 1,069 253 385 226 103 69 33 24% 36% 21% 10% 6% 3% 60% 3%
East of England SHA 5PY SOUTH WEST ESSEX PCT 1,137 314 451 188 67 70 47 28% 40% 16% 6% 6% 4% 67% 3%
London SHA 5A4 HAVERING PCT 680 141 239 159 51 55 34 21% 35% 23% 8% 8% 5% 56% 4%
London SHA 5A5 KINGSTON PCT 406 65 127 136 23 32 23 16% 31% 33% 6% 8% 6% 47% 5%
London SHA 5A7 BROMLEY PCT 961 188 399 188 73 67 47 20% 42% 20% 8% 7% 5% 61% 3%
London SHA 5A8 GREENWICH PCT 772 159 290 148 76 50 48 21% 38% 19% 10% 6% 6% 58% 3%
London SHA 5A9 BARNET PCT 878 189 288 191 60 74 77 22% 33% 22% 7% 8% 9% 54% 3%
London SHA 5AT HILLINGDON PCT 583 87 172 153 49 47 75 15% 30% 26% 8% 8% 13% 44% 4%
London SHA 5C1 ENFIELD PCT 581 132 183 123 55 35 53 23% 32% 21% 10% 6% 9% 54% 4%
London SHA 5C2 BARKING & DAGENHAM PCT 484 99 169 101 36 33 46 20% 35% 21% 7% 7% 10% 55% 4%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 707 185 269 117 45 42 48 26% 38% 17% 6% 6% 7% 64% 3%
London SHA 5C4 TOWER HAMLETS PCT 693 122 255 134 67 63 52 18% 37% 19% 10% 9% 8% 54% 4%
London SHA 5C5 NEWHAM PCT 899 113 307 196 89 91 104 13% 34% 22% 10% 10% 12% 47% 3%
London SHA 5C9 HARINGEY PCT 699 159 220 121 65 53 82 23% 31% 17% 9% 8% 12% 54% 4%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 356 89 117 73 24 27 25 25% 33% 20% 7% 8% 7% 58% 5%
London SHA 5HX EALING PCT 807 145 240 181 81 59 102 18% 30% 22% 10% 7% 13% 48% 3%
London SHA 5HY HOUNSLOW PCT 492 75 150 107 54 49 58 15% 30% 22% 11% 10% 12% 46% 4%
London SHA 5K5 BRENT PCT 783 159 252 151 63 63 95 20% 32% 19% 8% 8% 12% 52% 3%
London SHA 5K6 HARROW PCT 483 86 158 113 50 25 50 18% 33% 23% 10% 5% 10% 51% 4%
London SHA 5K7 CAMDEN PCT 604 157 214 113 51 34 35 26% 36% 19% 8% 6% 6% 62% 4%
London SHA 5K8 ISLINGTON PCT 471 123 162 84 33 33 35 26% 34% 18% 7% 7% 7% 61% 4%
258
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Rating of the care received from the out-of-hours GP service³
Rating of the care received from the
95% confidence interval around %
who say the overall care received
out-of-hours GP service - total
% Don't know/ doesn't apply
Don't know/ doesn't apply
% Neither good nor poor
Neither good nor poor
% Good (total)
was good (+/-)
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 154,130 39,975 57,869 28,421 12,220 8,897 6,748 26% 38% 18% 8% 6% 4% 63% 0%
London SHA 5K9 CROYDON PCT 946 180 356 192 83 63 72 19% 38% 20% 9% 7% 8% 57% 3%
London SHA 5LA KENSINGTON AND CHELSEA PCT 390 104 126 65 30 29 36 27% 32% 17% 8% 7% 9% 59% 5%
London SHA 5LC WESTMINSTER PCT 550 126 187 87 42 57 51 23% 34% 16% 8% 10% 9% 57% 4%
London SHA 5LD LAMBETH PCT 781 172 268 139 78 54 69 22% 34% 18% 10% 7% 9% 56% 3%
London SHA 5LE SOUTHWARK PCT 771 173 257 152 73 35 82 22% 33% 20% 9% 4% 11% 56% 3%
London SHA 5LF LEWISHAM PCT 666 165 231 127 49 44 50 25% 35% 19% 7% 7% 8% 59% 4%
London SHA 5LG WANDSWORTH PCT 714 122 240 136 80 79 58 17% 34% 19% 11% 11% 8% 51% 4%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 368 53 111 74 40 47 44 14% 30% 20% 11% 13% 12% 45% 5%
London SHA 5M7 SUTTON & MERTON PCT 956 205 309 194 124 64 61 21% 32% 20% 13% 7% 6% 54% 3%
London SHA 5NA REDBRIDGE PCT 723 136 257 160 68 51 52 19% 36% 22% 9% 7% 7% 54% 4%
London SHA 5NC WALTHAM FOREST PCT 790 131 283 163 77 64 71 17% 36% 21% 10% 8% 9% 52% 3%
London SHA TAK BEXLEY CARE TRUST 658 126 288 123 50 40 32 19% 44% 19% 8% 6% 5% 63% 4%
South East Coast SHA 5L3 MEDWAY PCT 1,067 351 440 148 58 42 29 33% 41% 14% 5% 4% 3% 74% 3%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 944 235 376 156 72 41 64 25% 40% 16% 8% 4% 7% 65% 3%
South East Coast SHA 5P5 SURREY PCT 3,131 679 1,096 662 296 255 144 22% 35% 21% 9% 8% 5% 57% 2%
South East Coast SHA 5P6 WEST SUSSEX PCT 2,582 670 973 440 245 184 71 26% 38% 17% 9% 7% 3% 64% 2%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 1,129 330 447 191 72 55 34 29% 40% 17% 6% 5% 3% 69% 3%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 531 142 208 94 43 26 18 27% 39% 18% 8% 5% 3% 66% 4%
South East Coast SHA 5P9 WEST KENT PCT 2,095 523 820 391 167 129 64 25% 39% 19% 8% 6% 3% 64% 2%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 2,399 617 947 463 159 128 85 26% 39% 19% 7% 5% 4% 65% 2%
South Central SHA 5CQ MILTON KEYNES PCT 809 154 325 157 61 59 54 19% 40% 19% 8% 7% 7% 59% 3%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 643 213 221 102 65 22 21 33% 34% 16% 10% 3% 3% 67% 4%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 614 145 203 130 49 55 31 24% 33% 21% 8% 9% 5% 57% 4%
South Central SHA 5QC HAMPSHIRE PCT 4,058 1,097 1,604 697 316 226 119 27% 40% 17% 8% 6% 3% 67% 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 1,562 366 551 334 142 100 69 23% 35% 21% 9% 6% 4% 59% 2%
South Central SHA 5QE OXFORDSHIRE PCT 2,148 655 847 358 119 109 60 30% 39% 17% 6% 5% 3% 70% 2%
South Central SHA 5QF BERKSHIRE WEST PCT 1,819 551 663 349 121 71 63 30% 36% 19% 7% 4% 3% 67% 2%
South Central SHA 5QG BERKSHIRE EAST PCT 1,553 399 653 275 116 77 33 26% 42% 18% 7% 5% 2% 68% 2%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 570 223 197 90 28 16 16 39% 35% 16% 5% 3% 3% 74% 4%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 733 205 314 113 41 32 30 28% 43% 15% 6% 4% 4% 71% 3%
South West SHA 5F1 PLYMOUTH TEACHING PCT 928 334 362 129 43 34 27 36% 39% 14% 5% 4% 3% 75% 3%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 513 166 183 96 36 15 17 32% 36% 19% 7% 3% 3% 68% 4%
South West SHA 5K3 SWINDON PCT 558 128 190 142 47 27 24 23% 34% 25% 8% 5% 4% 57% 4%
South West SHA 5M8 NORTH SOMERSET PCT 615 184 239 91 47 36 17 30% 39% 15% 8% 6% 3% 69% 4%
South West SHA 5QH GLOUCESTERSHIRE PCT 2,046 654 822 283 124 99 65 32% 40% 14% 6% 5% 3% 72% 2%
South West SHA 5QJ BRISTOL PCT 1,315 338 523 217 108 73 56 26% 40% 16% 8% 6% 4% 65% 3%
South West SHA 5QK WILTSHIRE PCT 1,344 386 503 230 84 84 58 29% 37% 17% 6% 6% 4% 66% 2%
South West SHA 5QL SOMERSET PCT 1,433 333 548 266 148 88 50 23% 38% 19% 10% 6% 4% 61% 2%
259
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
³ The results presented here are based on data from July-September 2009 and April-June 2010 only.
Responses include all those who say they have tried to call an out-of-hours GP service
Rating of the care received from the out-of-hours GP service³
Rating of the care received from the
95% confidence interval around %
who say the overall care received
out-of-hours GP service - total
% Don't know/ doesn't apply
Don't know/ doesn't apply
% Neither good nor poor
Neither good nor poor
% Good (total)
was good (+/-)
% Very good
% Very poor
SHA name
PCT name
responses
Very good
PCT code
Very poor
% Good
% Poor
Good
Poor
N/A N/A Results for England as a whole 154,130 39,975 57,869 28,421 12,220 8,897 6,748 26% 38% 18% 8% 6% 4% 63% 0%
South West SHA 5QM DORSET PCT 1,167 367 409 221 69 63 38 31% 35% 19% 6% 5% 3% 67% 3%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 1,132 313 435 212 88 56 29 28% 38% 19% 8% 5% 3% 66% 3%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 2,052 634 749 349 148 99 73 31% 36% 17% 7% 5% 4% 67% 2%
South West SHA 5QQ DEVON PCT 2,573 944 944 380 145 105 54 37% 37% 15% 6% 4% 2% 73% 2%
South West SHA TAL TORBAY CARE TRUST 499 188 176 85 16 13 20 38% 35% 17% 3% 3% 4% 73% 4%
260
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Gender Age
Total completed forms received
Total survey forms distributed
Gender - total responses
Age - total responses
Response rate (%)
% Aged 18-24
% Aged 25-34
% Aged 35-44
% Aged 45-54
% Aged 55-64
% Aged 65-74
% Aged 75-84
% Aged 85+
Aged 18-24
Aged 25-34
Aged 35-44
Aged 45-54
Aged 55-64
Aged 65-74
Aged 75-84
SHA name
PCT name
% Female
PCT code
Aged 85+
Female
% Male
Male
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,082,511 1,018,053 1,064,457 49% 51% 2,080,989 210,703 352,287 400,335 371,956 318,284 227,178 144,662 55,584 10% 17% 19% 18% 15% 11% 7% 3%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 252,412 105,000 42% 103,513 50,974 52,539 49% 51% 103,372 10,770 15,146 17,851 19,441 17,523 12,453 7,749 2,440 10% 15% 17% 19% 17% 12% 7% 2%
North West SHA N/A N/A 867,552 315,503 36% 280,875 138,426 142,448 49% 51% 280,654 29,344 43,362 50,720 50,927 45,797 33,320 20,193 6,990 10% 15% 18% 18% 16% 12% 7% 2%
Yorkshire and the Humber N/A N/A 542,238 215,330 40% 208,217 101,892 106,325 49% 51% 208,103 23,996 33,237 37,840 37,064 32,842 23,192 14,640 5,291 12% 16% 18% 18% 16% 11% 7% 3%
East Midlands SHA N/A N/A 394,383 165,977 42% 176,315 86,764 89,551 49% 51% 176,196 18,717 27,608 33,021 31,611 28,178 20,074 12,330 4,656 11% 16% 19% 18% 16% 11% 7% 3%
West Midlands SHA N/A N/A 639,159 232,458 36% 218,964 108,485 110,479 50% 50% 218,827 23,217 35,046 41,082 38,357 34,154 25,526 15,636 5,809 11% 16% 19% 18% 16% 12% 7% 3%
East of England SHA N/A N/A 479,906 205,710 43% 227,911 110,923 116,988 49% 51% 227,760 21,151 35,881 44,169 41,181 36,133 25,773 16,948 6,524 9% 16% 19% 18% 16% 11% 7% 3%
London SHA N/A N/A 1,288,203 397,393 31% 317,945 157,234 160,711 49% 51% 317,672 32,263 77,867 71,270 53,093 36,750 24,276 15,813 6,341 10% 25% 22% 17% 12% 8% 5% 2%
South East Coast SHA N/A N/A 375,526 163,023 43% 174,804 83,346 91,459 48% 52% 174,764 15,507 26,060 33,928 32,150 27,582 20,123 13,505 5,908 9% 15% 19% 18% 16% 12% 8% 3%
South Central SHA N/A N/A 316,489 132,029 42% 163,495 79,318 84,177 49% 51% 163,353 16,937 27,899 32,422 29,958 24,313 16,709 10,740 4,374 10% 17% 20% 18% 15% 10% 7% 3%
South West SHA N/A N/A 413,782 192,163 46% 210,471 100,691 109,780 48% 52% 210,289 18,801 30,181 38,031 38,173 35,012 25,732 17,108 7,251 9% 14% 18% 18% 17% 12% 8% 3%
PCT name
North East SHA 5D7 NEWCASTLE PCT 24,005 8,948 37% 10,692 5,249 5,443 49% 51% 10,670 1,372 2,035 1,856 1,862 1,551 1,072 679 244 13% 19% 17% 17% 15% 10% 6% 2%
North East SHA 5D8 NORTH TYNESIDE PCT 17,644 7,852 45% 8,386 4,060 4,326 48% 52% 8,381 694 1,223 1,537 1,632 1,440 963 678 214 8% 15% 18% 19% 17% 11% 8% 3%
North East SHA 5D9 HARTLEPOOL PCT 7,929 3,028 38% 3,378 1,657 1,722 49% 51% 3,366 358 429 572 667 568 416 274 80 11% 13% 17% 20% 17% 12% 8% 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 16,680 6,895 41% 7,284 3,584 3,699 49% 51% 7,279 821 1,085 1,383 1,352 1,183 793 512 151 11% 15% 19% 19% 16% 11% 7% 2%
North East SHA 5J9 DARLINGTON PCT 5,940 2,473 42% 4,075 1,998 2,077 49% 51% 4,079 378 614 717 793 653 488 331 105 9% 15% 18% 19% 16% 12% 8% 3%
North East SHA 5KF GATESHEAD PCT 21,939 9,341 43% 8,051 4,040 4,011 50% 50% 8,036 813 1,222 1,419 1,526 1,316 953 613 175 10% 15% 18% 19% 16% 12% 8% 2%
North East SHA 5KG SOUTH TYNESIDE PCT 18,617 7,492 40% 6,094 2,967 3,127 49% 51% 6,092 615 835 990 1,216 1,027 756 491 162 10% 14% 16% 20% 17% 12% 8% 3%
North East SHA 5KL SUNDERLAND TEACHING PCT 40,736 15,602 38% 11,127 5,551 5,576 50% 50% 11,107 1,213 1,589 1,942 2,075 1,842 1,360 846 240 11% 14% 17% 19% 17% 12% 8% 2%
North East SHA 5KM MIDDLESBROUGH PCT 15,038 5,265 35% 5,693 2,908 2,786 51% 49% 5,671 648 953 931 1,063 913 648 384 131 11% 17% 16% 19% 16% 11% 7% 2%
North East SHA 5ND COUNTY DURHAM PCT 44,050 19,222 44% 20,824 10,231 10,593 49% 51% 20,807 2,219 2,977 3,542 3,801 3,649 2,599 1,536 484 11% 14% 17% 18% 18% 12% 7% 2%
North East SHA 5QR REDCAR AND CLEVELAND PCT 11,872 5,161 43% 5,221 2,552 2,668 49% 51% 5,210 528 671 892 922 961 710 405 121 10% 13% 17% 18% 18% 14% 8% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 27,962 13,721 49% 12,688 6,178 6,510 49% 51% 12,675 1,112 1,512 2,071 2,531 2,421 1,695 999 333 9% 12% 16% 20% 19% 13% 8% 3%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 19,661 6,263 32% 6,091 3,162 2,929 52% 48% 6,077 707 1,078 1,146 1,031 933 636 402 144 12% 18% 19% 17% 15% 10% 7% 2%
North West SHA 5F5 SALFORD PCT 36,386 11,580 32% 8,971 4,516 4,455 50% 50% 8,964 983 1,666 1,585 1,511 1,379 1,021 609 211 11% 19% 18% 17% 15% 11% 7% 2%
North West SHA 5F7 STOCKPORT PCT 34,382 14,069 41% 11,382 5,538 5,845 49% 51% 11,383 1,089 1,668 2,167 2,118 1,829 1,314 903 295 10% 15% 19% 19% 16% 12% 8% 3%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 40,656 15,260 38% 12,255 6,113 6,143 50% 50% 12,251 1,173 1,931 2,219 2,178 2,141 1,564 795 249 10% 16% 18% 18% 17% 13% 6% 2%
North West SHA 5HP BLACKPOOL PCT 17,008 6,371 37% 5,765 2,829 2,936 49% 51% 5,758 468 770 1,000 1,108 995 777 475 166 8% 13% 17% 19% 17% 13% 8% 3%
North West SHA 5HQ BOLTON PCT 40,357 13,206 33% 10,921 5,483 5,438 50% 50% 10,925 1,231 1,738 1,965 1,927 1,782 1,305 738 240 11% 16% 18% 18% 16% 12% 7% 2%
North West SHA 5J2 WARRINGTON PCT 17,330 6,781 39% 7,854 3,785 4,068 48% 52% 7,850 682 1,196 1,495 1,554 1,321 901 523 178 9% 15% 19% 20% 17% 11% 7% 2%
North West SHA 5J4 KNOWSLEY PCT 20,175 6,479 32% 6,002 3,089 2,913 51% 49% 5,969 613 890 1,038 1,152 955 767 437 117 10% 15% 17% 19% 16% 13% 7% 2%
North West SHA 5J5 OLDHAM PCT 39,342 12,407 32% 8,743 4,426 4,316 51% 49% 8,741 1,025 1,471 1,547 1,556 1,405 996 557 184 12% 17% 18% 18% 16% 11% 6% 2%
North West SHA 5JX BURY PCT 25,315 9,169 36% 7,318 3,480 3,839 48% 52% 7,309 689 1,181 1,274 1,362 1,249 875 511 167 9% 16% 17% 19% 17% 12% 7% 2%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 28,208 10,743 38% 9,092 4,388 4,704 48% 52% 9,081 962 1,369 1,763 1,639 1,512 1,047 583 206 11% 15% 19% 18% 17% 12% 6% 2%
North West SHA 5NE CUMBRIA TEACHING PCT 49,296 23,697 48% 20,527 10,040 10,487 49% 51% 20,515 2,018 2,563 3,404 3,871 3,704 2,693 1,667 596 10% 12% 17% 19% 18% 13% 8% 3%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 24,799 11,413 46% 13,425 6,522 6,902 49% 51% 13,422 1,311 1,701 2,244 2,382 2,261 1,818 1,262 444 10% 13% 17% 18% 17% 14% 9% 3%
North West SHA 5NG CENTRAL LANCASHIRE PCT 52,599 19,641 37% 18,033 8,862 9,171 49% 51% 18,008 1,906 2,648 3,385 3,252 2,992 2,156 1,266 404 11% 15% 19% 18% 17% 12% 7% 2%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 48,365 17,074 35% 14,814 7,313 7,501 49% 51% 14,799 1,501 2,178 2,622 2,721 2,583 1,758 1,049 388 10% 15% 18% 18% 17% 12% 7% 3%
North West SHA 5NJ SEFTON PCT 34,741 13,315 38% 10,967 5,303 5,664 48% 52% 10,980 1,122 1,281 1,878 2,069 1,845 1,461 974 349 10% 12% 17% 19% 17% 13% 9% 3%
North West SHA 5NK WIRRAL PCT 30,982 11,869 38% 12,839 6,184 6,655 48% 52% 12,839 1,208 1,727 2,179 2,421 2,162 1,659 1,093 390 9% 13% 17% 19% 17% 13% 9% 3%
North West SHA 5NL LIVERPOOL PCT 71,958 23,099 32% 18,632 9,371 9,261 50% 50% 18,587 2,337 3,138 3,180 3,388 2,800 2,060 1,270 414 13% 17% 17% 18% 15% 11% 7% 2%
North West SHA 5NM HALTON & ST HELENS PCT 36,917 14,152 38% 12,360 6,127 6,233 50% 50% 12,378 1,206 1,836 2,182 2,272 2,232 1,548 835 268 10% 15% 18% 18% 18% 13% 7% 2%
North West SHA 5NN WESTERN CHESHIRE PCT 21,539 9,372 44% 10,171 4,762 5,409 47% 53% 10,158 976 1,333 1,880 1,860 1,729 1,298 801 282 10% 13% 19% 18% 17% 13% 8% 3%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 34,316 15,559 45% 18,236 8,943 9,293 49% 51% 18,220 1,618 2,557 3,470 3,472 3,097 2,215 1,289 502 9% 14% 19% 19% 17% 12% 7% 3%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 26,895 8,830 33% 8,279 4,074 4,205 49% 51% 8,262 985 1,319 1,499 1,502 1,336 913 526 182 12% 16% 18% 18% 16% 11% 6% 2%
North West SHA 5NR TRAFFORD PCT 25,987 9,878 38% 8,404 4,008 4,397 48% 52% 8,399 797 1,377 1,683 1,544 1,254 913 601 229 9% 16% 20% 18% 15% 11% 7% 3%
North West SHA 5NT MANCHESTER PCT 90,338 25,276 28% 19,794 10,109 9,685 51% 49% 19,778 2,736 4,746 3,917 3,038 2,302 1,626 1,026 388 14% 24% 20% 15% 12% 8% 5% 2%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 10,175 4,521 44% 6,476 3,213 3,263 50% 50% 6,484 604 862 1,145 1,252 1,157 811 475 178 9% 13% 18% 19% 18% 13% 7% 3%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 25,677 10,413 41% 9,764 4,818 4,946 49% 51% 9,750 1,077 1,479 1,694 1,786 1,630 1,155 691 237 11% 15% 17% 18% 17% 12% 7% 2%
Yorkshire and the Humber 5J6 CALDERDALE PCT 18,981 7,277 38% 7,963 3,807 4,156 48% 52% 7,966 717 1,142 1,512 1,610 1,350 904 533 200 9% 14% 19% 20% 17% 11% 7% 3%
Yorkshire and the Humber 5JE BARNSLEY PCT 28,724 12,055 42% 9,342 4,676 4,665 50% 50% 9,331 950 1,414 1,771 1,701 1,557 1,089 652 197 10% 15% 19% 18% 17% 12% 7% 2%
Yorkshire and the Humber 5N1 LEEDS PCT 78,759 29,430 37% 31,144 14,978 16,166 48% 52% 31,133 4,424 5,990 5,712 4,981 4,248 3,004 2,022 752 14% 19% 18% 16% 14% 10% 6% 2%
Yorkshire and the Humber 5N2 KIRKLEES PCT 46,126 17,120 37% 15,751 7,786 7,965 49% 51% 15,725 1,828 2,811 2,974 2,741 2,390 1,631 1,020 331 12% 18% 19% 17% 15% 10% 6% 2%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 28,642 12,025 42% 13,534 6,657 6,877 49% 51% 13,542 1,275 2,013 2,557 2,482 2,323 1,615 973 305 9% 15% 19% 18% 17% 12% 7% 2%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 68,123 27,986 41% 21,727 10,743 10,984 49% 51% 21,696 3,026 3,718 4,168 3,533 2,973 2,318 1,406 554 14% 17% 19% 16% 14% 11% 6% 3%
Yorkshire and the Humber 5N5 DONCASTER PCT 29,665 12,755 43% 11,736 5,746 5,990 49% 51% 11,714 1,217 1,707 2,064 2,190 1,969 1,395 873 299 10% 15% 18% 19% 17% 12% 7% 3%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 58,506 28,974 50% 31,345 14,944 16,401 48% 52% 31,373 3,033 4,194 5,647 5,903 5,349 3,791 2,468 988 10% 13% 18% 19% 17% 12% 8% 3%
Yorkshire and the Humber 5NW EAST RIDING OF YORKSHIRE PCT 21,318 10,807 51% 12,423 6,068 6,354 49% 51% 12,405 1,139 1,616 1,987 2,300 2,313 1,680 1,007 362 9% 13% 16% 19% 19% 14% 8% 3%
Yorkshire and the Humber 5NX HULL TEACHING PCT 42,052 15,243 36% 10,891 5,508 5,382 51% 49% 10,869 1,454 1,864 1,921 1,919 1,648 1,097 737 230 13% 17% 18% 18% 15% 10% 7% 2%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 66,081 19,376 29% 19,594 9,774 9,819 50% 50% 19,582 2,535 3,646 3,673 3,392 2,801 1,854 1,227 453 13% 19% 19% 17% 14% 9% 6% 2%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 19,409 7,348 38% 6,528 3,173 3,355 49% 51% 6,533 719 782 1,015 1,273 1,135 847 557 206 11% 12% 16% 19% 17% 13% 9% 3%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 47,097 14,110 30% 12,693 6,369 6,324 50% 50% 12,682 2,466 2,571 2,219 1,915 1,442 1,058 726 285 19% 20% 18% 15% 11% 8% 6% 2%
East Midlands SHA 5ET BASSETLAW PCT 7,914 3,862 49% 4,333 2,160 2,173 50% 50% 4,327 398 638 747 832 776 531 301 105 9% 15% 17% 19% 18% 12% 7% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 56,282 26,857 48% 27,809 13,587 14,222 49% 51% 27,754 2,562 3,781 5,178 5,168 4,856 3,418 2,010 780 9% 14% 19% 19% 17% 12% 7% 3%
261
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Gender Age
Total completed forms received
Total survey forms distributed
Gender - total responses
Age - total responses
Response rate (%)
% Aged 18-24
% Aged 25-34
% Aged 35-44
% Aged 45-54
% Aged 55-64
% Aged 65-74
% Aged 75-84
% Aged 85+
Aged 18-24
Aged 25-34
Aged 35-44
Aged 45-54
Aged 55-64
Aged 65-74
Aged 75-84
SHA name
PCT name
% Female
PCT code
Aged 85+
Female
% Male
Male
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,082,511 1,018,053 1,064,457 49% 51% 2,080,989 210,703 352,287 400,335 371,956 318,284 227,178 144,662 55,584 10% 17% 19% 18% 15% 11% 7% 3%
East Midlands SHA 5N7 DERBY CITY PCT 21,612 7,654 35% 10,908 5,339 5,569 49% 51% 10,910 1,054 1,880 2,139 1,895 1,598 1,181 819 345 10% 17% 20% 17% 15% 11% 8% 3%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 56,639 25,615 45% 25,867 12,582 13,285 49% 51% 25,881 2,183 3,758 4,858 4,773 4,461 3,225 1,948 676 8% 15% 19% 18% 17% 12% 8% 3%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 60,562 29,794 49% 28,947 14,206 14,740 49% 51% 28,926 2,985 3,778 4,958 5,253 4,944 3,804 2,340 863 10% 13% 17% 18% 17% 13% 8% 3%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 42,992 20,103 47% 26,197 12,802 13,395 49% 51% 26,195 2,664 3,775 4,995 4,818 4,331 3,035 1,892 684 10% 14% 19% 18% 17% 12% 7% 3%
East Midlands SHA 5PC LEICESTER CITY PCT 48,398 15,862 33% 13,209 6,859 6,350 52% 48% 13,182 1,963 3,131 2,485 2,094 1,544 1,011 674 280 15% 24% 19% 16% 12% 8% 5% 2%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 52,887 22,120 42% 26,353 12,859 13,493 49% 51% 26,340 2,442 4,297 5,441 4,864 4,226 2,812 1,621 637 9% 16% 21% 18% 16% 11% 6% 2%
West Midlands SHA 5CN HEREFORDSHIRE PCT 11,597 5,885 51% 7,072 3,344 3,728 47% 53% 7,080 660 799 1,258 1,259 1,288 929 633 254 9% 11% 18% 18% 18% 13% 9% 4%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 39,522 14,083 36% 14,554 7,005 7,549 48% 52% 14,550 1,926 2,733 2,605 2,384 2,092 1,422 990 397 13% 19% 18% 16% 14% 10% 7% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 27,768 13,904 50% 11,647 5,684 5,962 49% 51% 11,636 1,027 1,411 2,121 2,137 2,050 1,565 968 357 9% 12% 18% 18% 18% 13% 8% 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 46,194 15,322 33% 10,047 5,065 4,981 50% 50% 10,036 1,035 1,533 1,867 1,762 1,560 1,256 776 247 10% 15% 19% 18% 16% 13% 8% 2%
West Midlands SHA 5MD COVENTRY TEACHING PCT 49,819 17,358 35% 13,234 6,646 6,589 50% 50% 13,221 1,477 2,491 2,530 2,264 1,817 1,384 894 365 11% 19% 19% 17% 14% 10% 7% 3%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 13,939 5,358 38% 6,373 3,044 3,329 48% 52% 6,370 586 1,030 1,232 1,207 1,119 701 374 121 9% 16% 19% 19% 18% 11% 6% 2%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 41,170 12,875 31% 9,675 4,870 4,805 50% 50% 9,673 1,020 1,698 1,856 1,600 1,336 1,123 757 281 11% 18% 19% 17% 14% 12% 8% 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 63,007 13,279 21% 10,792 5,910 4,882 55% 45% 10,779 1,884 2,896 2,187 1,500 969 748 441 154 17% 27% 20% 14% 9% 7% 4% 1%
West Midlands SHA 5PE DUDLEY PCT 32,676 12,656 39% 12,176 6,113 6,062 50% 50% 12,169 1,346 1,826 2,132 2,156 1,944 1,549 901 315 11% 15% 18% 18% 16% 13% 7% 3%
West Midlands SHA 5PF SANDWELL PCT 51,044 16,075 31% 12,581 6,347 6,234 50% 50% 12,579 1,481 2,195 2,361 2,080 1,787 1,444 885 346 12% 17% 19% 17% 14% 11% 7% 3%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 55,053 16,330 30% 15,480 7,689 7,791 50% 50% 15,491 1,796 2,692 2,960 2,721 2,114 1,648 1,111 450 12% 17% 19% 18% 14% 11% 7% 3%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 19,611 8,874 45% 8,370 4,138 4,232 49% 51% 8,368 921 1,139 1,512 1,464 1,421 1,077 607 227 11% 14% 18% 17% 17% 13% 7% 3%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 35,730 13,683 38% 10,563 5,399 5,165 51% 49% 10,568 1,237 1,679 1,949 1,788 1,666 1,233 774 242 12% 16% 18% 17% 16% 12% 7% 2%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 51,636 22,374 43% 24,054 11,843 12,210 49% 51% 24,031 2,179 3,402 4,611 4,501 4,049 3,054 1,688 547 9% 14% 19% 19% 17% 13% 7% 2%
West Midlands SHA 5PL WORCESTERSHIRE PCT 34,683 15,964 46% 22,467 10,890 11,578 48% 52% 22,446 1,902 3,135 4,213 4,017 4,007 2,836 1,667 670 8% 14% 19% 18% 18% 13% 7% 3%
West Midlands SHA 5PM WARWICKSHIRE PCT 46,082 20,244 44% 21,371 10,395 10,976 49% 51% 21,328 1,865 3,221 4,125 3,976 3,549 2,531 1,477 586 9% 15% 19% 19% 17% 12% 7% 3%
West Midlands SHA TAM SOLIHULL CARE TRUST 19,628 8,194 42% 8,509 4,102 4,406 48% 52% 8,501 875 1,166 1,563 1,541 1,385 1,029 694 248 10% 14% 18% 18% 16% 12% 8% 3%
East of England SHA 5GC LUTON PCT 25,250 7,780 31% 7,450 3,844 3,606 52% 48% 7,443 911 1,594 1,565 1,274 913 633 409 145 12% 21% 21% 17% 12% 9% 5% 2%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 35,260 13,728 39% 14,007 6,783 7,224 48% 52% 13,986 1,184 2,125 2,637 2,454 2,304 1,663 1,150 469 8% 15% 19% 18% 16% 12% 8% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 34,657 14,735 43% 16,295 8,058 8,238 49% 51% 16,303 1,385 2,717 3,314 3,122 2,570 1,741 1,078 377 8% 17% 20% 19% 16% 11% 7% 2%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 44,466 19,635 44% 22,051 10,512 11,539 48% 52% 22,054 1,941 3,521 4,618 4,286 3,282 2,272 1,572 564 9% 16% 21% 19% 15% 10% 7% 3%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 40,669 16,585 41% 22,107 10,554 11,553 48% 52% 22,083 1,783 3,745 4,759 4,238 3,275 2,174 1,503 607 8% 17% 22% 19% 15% 10% 7% 3%
East of England SHA 5PN PETERBOROUGH PCT 16,353 6,360 39% 6,390 3,263 3,127 51% 49% 6,381 763 1,342 1,247 1,081 853 569 394 131 12% 21% 20% 17% 13% 9% 6% 2%
East of England SHA 5PP CAMBRIDGESHIRE PCT 38,103 17,793 47% 23,654 11,690 11,964 49% 51% 23,611 2,681 3,955 4,772 4,187 3,486 2,437 1,513 580 11% 17% 20% 18% 15% 10% 6% 2%
East of England SHA 5PQ NORFOLK PCT 56,884 28,121 49% 29,485 14,204 15,280 48% 52% 29,470 2,677 4,127 5,078 5,016 4,977 3,972 2,606 1,017 9% 14% 17% 17% 17% 13% 9% 3%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 13,994 6,528 47% 9,006 4,405 4,602 49% 51% 9,009 717 1,201 1,501 1,540 1,598 1,257 879 316 8% 13% 17% 17% 18% 14% 10% 4%
East of England SHA 5PT SUFFOLK PCT 35,979 17,641 49% 23,801 11,793 12,008 50% 50% 23,797 2,177 3,311 4,430 4,341 4,031 2,931 1,817 760 9% 14% 19% 18% 17% 12% 8% 3%
East of England SHA 5PV WEST ESSEX PCT 27,803 11,668 42% 10,820 5,166 5,654 48% 52% 10,810 1,009 1,682 2,122 2,020 1,709 1,138 809 321 9% 16% 20% 19% 16% 11% 7% 3%
East of England SHA 5PW NORTH EAST ESSEX PCT 24,768 11,081 45% 12,539 6,039 6,501 48% 52% 12,551 1,245 1,696 2,147 2,075 2,140 1,676 1,094 478 10% 14% 17% 17% 17% 13% 9% 4%
East of England SHA 5PX MID ESSEX PCT 27,565 12,358 45% 14,529 6,948 7,581 48% 52% 14,495 1,245 2,236 2,839 2,688 2,492 1,633 987 377 9% 15% 20% 19% 17% 11% 7% 3%
East of England SHA 5PY SOUTH WEST ESSEX PCT 58,155 21,697 37% 15,777 7,665 8,112 49% 51% 15,766 1,434 2,631 3,142 2,858 2,503 1,676 1,138 383 9% 17% 20% 18% 16% 11% 7% 2%
London SHA 5A4 HAVERING PCT 39,697 15,617 39% 9,730 4,701 5,029 48% 52% 9,728 974 1,475 1,773 1,792 1,478 1,092 847 297 10% 15% 18% 18% 15% 11% 9% 3%
London SHA 5A5 KINGSTON PCT 15,906 5,926 37% 7,198 3,572 3,626 50% 50% 7,189 587 1,472 1,632 1,337 987 593 420 161 8% 20% 23% 19% 14% 8% 6% 2%
London SHA 5A7 BROMLEY PCT 34,895 13,938 40% 12,357 5,694 6,663 46% 54% 12,340 1,011 2,053 2,567 2,200 1,850 1,303 957 400 8% 17% 21% 18% 15% 11% 8% 3%
London SHA 5A8 GREENWICH PCT 41,160 12,408 30% 9,589 4,742 4,847 49% 51% 9,584 987 2,203 2,143 1,677 1,137 752 482 204 10% 23% 22% 17% 12% 8% 5% 2%
London SHA 5A9 BARNET PCT 50,601 19,593 39% 13,076 6,406 6,671 49% 51% 13,070 1,409 2,959 2,749 2,231 1,614 1,057 723 327 11% 23% 21% 17% 12% 8% 6% 3%
London SHA 5AT HILLINGDON PCT 42,136 14,788 35% 9,969 4,920 5,049 49% 51% 9,956 1,113 2,047 1,964 1,733 1,291 897 637 274 11% 21% 20% 17% 13% 9% 6% 3%
London SHA 5C1 ENFIELD PCT 46,625 19,269 41% 9,419 4,667 4,752 50% 50% 9,405 1,175 1,921 2,022 1,659 1,131 774 514 209 12% 20% 21% 18% 12% 8% 5% 2%
London SHA 5C2 BARKING & DAGENHAM PCT 39,376 11,947 30% 6,369 3,261 3,107 51% 49% 6,359 784 1,433 1,425 1,057 710 456 356 137 12% 23% 22% 17% 11% 7% 6% 2%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 42,048 10,541 25% 9,795 4,847 4,948 49% 51% 9,793 1,066 2,819 2,427 1,584 925 537 314 120 11% 29% 25% 16% 9% 5% 3% 1%
London SHA 5C4 TOWER HAMLETS PCT 34,981 7,914 23% 8,995 4,839 4,156 54% 46% 8,987 1,211 3,066 2,015 1,195 694 402 304 100 13% 34% 22% 13% 8% 4% 3% 1%
London SHA 5C5 NEWHAM PCT 62,821 14,606 23% 11,570 6,317 5,253 55% 45% 11,575 1,714 3,399 2,626 1,755 1,018 600 346 118 15% 29% 23% 15% 9% 5% 3% 1%
London SHA 5C9 HARINGEY PCT 48,723 13,837 28% 10,147 5,044 5,103 50% 50% 10,129 1,141 2,547 2,434 1,743 1,067 660 394 144 11% 25% 24% 17% 11% 7% 4% 1%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 29,409 8,308 28% 7,001 3,424 3,577 49% 51% 7,001 472 2,080 1,750 1,024 753 517 289 115 7% 30% 25% 15% 11% 7% 4% 2%
London SHA 5HX EALING PCT 74,567 24,667 33% 13,409 6,923 6,486 52% 48% 13,395 1,429 3,674 3,021 2,140 1,410 928 574 220 11% 27% 23% 16% 11% 7% 4% 2%
London SHA 5HY HOUNSLOW PCT 47,131 18,141 38% 8,923 4,609 4,315 52% 48% 8,927 1,011 2,301 2,016 1,411 1,012 631 394 152 11% 26% 23% 16% 11% 7% 4% 2%
London SHA 5K5 BRENT PCT 62,762 18,146 29% 12,996 6,836 6,160 53% 47% 12,969 1,594 3,455 2,733 2,160 1,328 945 566 188 12% 27% 21% 17% 10% 7% 4% 1%
London SHA 5K6 HARROW PCT 27,267 10,101 37% 8,719 4,432 4,286 51% 49% 8,701 951 1,892 1,733 1,520 1,146 786 479 193 11% 22% 20% 17% 13% 9% 6% 2%
London SHA 5K7 CAMDEN PCT 35,354 9,030 26% 9,303 4,518 4,784 49% 51% 9,323 1,133 2,712 1,964 1,343 986 646 382 157 12% 29% 21% 14% 11% 7% 4% 2%
London SHA 5K8 ISLINGTON PCT 35,190 11,082 31% 7,909 4,013 3,896 51% 49% 7,894 649 2,435 1,941 1,266 774 455 260 114 8% 31% 25% 16% 10% 6% 3% 1%
London SHA 5K9 CROYDON PCT 55,986 17,603 31% 13,956 6,760 7,196 48% 52% 13,951 1,328 2,757 2,965 2,596 1,902 1,280 809 313 10% 20% 21% 19% 14% 9% 6% 2%
London SHA 5LA KENSINGTON AND CHELSEA PCT 37,116 9,208 25% 7,335 3,444 3,891 47% 53% 7,312 486 1,679 1,777 1,254 947 662 347 160 7% 23% 24% 17% 13% 9% 5% 2%
London SHA 5LC WESTMINSTER PCT 45,067 10,498 23% 9,498 4,719 4,779 50% 50% 9,489 1,070 2,536 2,088 1,407 1,005 706 481 196 11% 27% 22% 15% 11% 7% 5% 2%
London SHA 5LD LAMBETH PCT 46,468 11,371 24% 14,196 7,036 7,159 50% 50% 14,150 1,189 4,061 3,665 2,367 1,282 876 495 215 8% 29% 26% 17% 9% 6% 4% 2%
London SHA 5LE SOUTHWARK PCT 47,029 11,310 24% 11,737 5,883 5,854 50% 50% 11,721 1,116 3,324 2,968 1,992 1,103 632 426 161 10% 28% 25% 17% 9% 5% 4% 1%
London SHA 5LF LEWISHAM PCT 39,706 10,915 27% 11,003 5,327 5,676 48% 52% 10,989 1,081 2,626 2,737 1,943 1,148 773 483 198 10% 24% 25% 18% 10% 7% 4% 2%
London SHA 5LG WANDSWORTH PCT 38,855 10,025 26% 13,450 6,149 7,301 46% 54% 13,457 947 4,238 3,330 1,948 1,355 889 535 214 7% 31% 25% 14% 10% 7% 4% 2%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 22,464 8,594 38% 7,524 3,459 4,064 46% 54% 7,539 492 1,551 1,819 1,317 1,066 673 429 192 7% 21% 24% 17% 14% 9% 6% 3%
London SHA 5M7 SUTTON & MERTON PCT 37,359 13,306 36% 14,624 6,902 7,723 47% 53% 14,622 1,231 3,194 3,238 2,469 1,933 1,277 902 379 8% 22% 22% 17% 13% 9% 6% 3%
London SHA 5NA REDBRIDGE PCT 38,852 12,732 33% 9,627 4,784 4,844 50% 50% 9,597 1,033 2,120 1,876 1,680 1,276 792 570 249 11% 22% 20% 18% 13% 8% 6% 3%
London SHA 5NC WALTHAM FOREST PCT 44,560 12,457 28% 9,941 4,951 4,989 50% 50% 9,946 1,034 2,477 2,259 1,661 1,138 741 452 186 10% 25% 23% 17% 11% 7% 5% 2%
London SHA TAK BEXLEY CARE TRUST 24,092 9,515 39% 8,580 4,056 4,524 47% 53% 8,575 843 1,361 1,611 1,635 1,286 946 646 247 10% 16% 19% 19% 15% 11% 8% 3%
262
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Response rate Gender Age
Total completed forms received
Total survey forms distributed
Gender - total responses
Age - total responses
Response rate (%)
% Aged 18-24
% Aged 25-34
% Aged 35-44
% Aged 45-54
% Aged 55-64
% Aged 65-74
% Aged 75-84
% Aged 85+
Aged 18-24
Aged 25-34
Aged 35-44
Aged 45-54
Aged 55-64
Aged 65-74
Aged 75-84
SHA name
PCT name
% Female
PCT code
Aged 85+
Female
% Male
Male
N/A N/A Results for England as a whole 5,569,650 2,124,586 38% 2,082,511 1,018,053 1,064,457 49% 51% 2,080,989 210,703 352,287 400,335 371,956 318,284 227,178 144,662 55,584 10% 17% 19% 18% 15% 11% 7% 3%
South East Coast SHA 5L3 MEDWAY PCT 47,440 18,480 39% 10,315 5,010 5,306 49% 51% 10,303 1,151 1,679 1,953 1,930 1,678 1,063 625 224 11% 16% 19% 19% 16% 10% 6% 2%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 29,907 10,447 35% 11,755 5,754 6,001 49% 51% 11,769 1,265 2,315 2,779 2,010 1,421 970 696 313 11% 20% 24% 17% 12% 8% 6% 3%
South East Coast SHA 5P5 SURREY PCT 77,681 34,275 44% 44,348 21,043 23,305 47% 53% 44,344 3,387 7,148 9,290 8,457 6,750 4,696 3,191 1,424 8% 16% 21% 19% 15% 11% 7% 3%
South East Coast SHA 5P6 WEST SUSSEX PCT 52,879 25,372 48% 31,896 15,080 16,816 47% 53% 31,889 2,764 4,424 6,015 5,847 5,045 3,864 2,731 1,199 9% 14% 19% 18% 16% 12% 9% 4%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 19,978 9,703 49% 13,573 6,198 7,375 46% 54% 13,563 982 1,579 2,216 2,596 2,348 1,834 1,338 671 7% 12% 16% 19% 17% 14% 10% 5%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 16,954 7,596 45% 7,085 3,321 3,764 47% 53% 7,089 543 825 1,110 1,261 1,292 1,021 689 348 8% 12% 16% 18% 18% 14% 10% 5%
South East Coast SHA 5P9 WEST KENT PCT 60,474 26,756 44% 26,621 12,905 13,716 48% 52% 26,596 2,564 4,082 5,331 4,897 4,137 2,972 1,902 711 10% 15% 20% 18% 16% 11% 7% 3%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 70,213 30,394 43% 29,212 14,036 15,176 48% 52% 29,210 2,850 4,008 5,233 5,154 4,911 3,704 2,333 1,017 10% 14% 18% 18% 17% 13% 8% 3%
South Central SHA 5CQ MILTON KEYNES PCT 19,689 7,526 38% 9,344 4,667 4,678 50% 50% 9,338 910 1,818 2,043 1,826 1,455 732 381 172 10% 19% 22% 20% 16% 8% 4% 2%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 21,533 8,226 38% 7,965 3,641 4,323 46% 54% 7,966 1,147 1,429 1,405 1,430 1,065 735 504 251 14% 18% 18% 18% 13% 9% 6% 3%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 26,678 9,942 37% 10,054 4,989 5,064 50% 50% 10,057 1,429 2,151 1,710 1,682 1,275 897 641 272 14% 21% 17% 17% 13% 9% 6% 3%
South Central SHA 5QC HAMPSHIRE PCT 83,179 39,641 48% 50,423 24,150 26,274 48% 52% 50,384 4,740 7,144 9,551 9,668 8,072 5,854 3,800 1,555 9% 14% 19% 19% 16% 12% 8% 3%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 33,357 15,020 45% 20,047 9,574 10,473 48% 52% 20,018 1,813 3,095 4,148 3,887 3,104 2,116 1,342 514 9% 15% 21% 19% 16% 11% 7% 3%
South Central SHA 5QE OXFORDSHIRE PCT 49,439 20,507 41% 25,744 12,756 12,988 50% 50% 25,719 2,929 4,823 5,116 4,500 3,602 2,501 1,617 631 11% 19% 20% 17% 14% 10% 6% 2%
South Central SHA 5QF BERKSHIRE WEST PCT 34,254 13,258 39% 18,776 9,207 9,569 49% 51% 18,760 1,919 3,563 4,099 3,298 2,683 1,732 1,070 395 10% 19% 22% 18% 14% 9% 6% 2%
South Central SHA 5QG BERKSHIRE EAST PCT 40,392 13,996 35% 15,599 7,700 7,899 49% 51% 15,580 1,570 3,202 3,492 2,697 2,064 1,347 877 332 10% 21% 22% 17% 13% 9% 6% 2%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 7,968 3,913 49% 5,543 2,634 2,909 48% 52% 5,531 480 676 858 970 992 797 507 251 9% 12% 16% 18% 18% 14% 9% 5%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 17,389 8,086 47% 9,652 4,740 4,912 49% 51% 9,657 1,005 1,580 1,998 1,700 1,418 1,074 645 236 10% 16% 21% 18% 15% 11% 7% 2%
South West SHA 5F1 PLYMOUTH TEACHING PCT 27,072 11,010 41% 10,525 5,069 5,457 48% 52% 10,503 1,148 1,724 1,820 1,911 1,667 1,206 745 282 11% 16% 17% 18% 16% 11% 7% 3%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 15,933 6,905 43% 7,592 3,584 4,008 47% 53% 7,580 813 1,174 1,444 1,392 1,113 818 584 241 11% 15% 19% 18% 15% 11% 8% 3%
South West SHA 5K3 SWINDON PCT 21,327 8,755 41% 8,051 4,031 4,020 50% 50% 8,045 794 1,507 1,693 1,500 1,136 723 497 195 10% 19% 21% 19% 14% 9% 6% 2%
South West SHA 5M8 NORTH SOMERSET PCT 11,919 5,779 48% 8,073 3,761 4,312 47% 53% 8,058 615 1,187 1,487 1,395 1,431 990 682 272 8% 15% 18% 17% 18% 12% 8% 3%
South West SHA 5QH GLOUCESTERSHIRE PCT 53,976 25,511 47% 23,551 11,207 12,344 48% 52% 23,531 1,999 3,319 4,584 4,398 3,876 2,790 1,783 782 8% 14% 19% 19% 16% 12% 8% 3%
South West SHA 5QJ BRISTOL PCT 42,605 15,577 37% 17,578 8,528 9,050 49% 51% 17,559 2,081 3,934 3,431 2,802 2,234 1,545 1,066 467 12% 22% 20% 16% 13% 9% 6% 3%
South West SHA 5QK WILTSHIRE PCT 38,856 19,501 50% 17,622 8,385 9,238 48% 52% 17,600 1,365 2,302 3,467 3,531 2,938 2,099 1,320 579 8% 13% 20% 20% 17% 12% 7% 3%
South West SHA 5QL SOMERSET PCT 34,330 16,841 49% 20,743 9,953 10,790 48% 52% 20,721 1,725 2,477 3,572 3,882 3,748 2,727 1,835 755 8% 12% 17% 19% 18% 13% 9% 4%
South West SHA 5QM DORSET PCT 27,451 14,889 54% 15,765 7,527 8,238 48% 52% 15,742 1,136 1,665 2,458 2,804 2,978 2,280 1,659 763 7% 11% 16% 18% 19% 14% 11% 5%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 25,508 10,920 43% 14,209 6,801 7,407 48% 52% 14,210 1,260 2,306 2,563 2,485 2,222 1,626 1,169 580 9% 16% 18% 17% 16% 11% 8% 4%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 32,010 15,786 49% 21,301 10,232 11,069 48% 52% 21,292 1,896 2,640 3,466 3,846 3,913 3,010 1,841 680 9% 12% 16% 18% 18% 14% 9% 3%
South West SHA 5QQ DEVON PCT 54,930 27,608 50% 30,042 14,119 15,923 47% 53% 30,040 2,522 3,669 5,127 5,468 5,318 4,026 2,726 1,184 8% 12% 17% 18% 18% 13% 9% 4%
South West SHA TAL TORBAY CARE TRUST 10,476 4,995 48% 5,766 2,754 3,013 48% 52% 5,751 441 697 922 1,060 1,020 820 556 235 8% 12% 16% 18% 18% 14% 10% 4%
263
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire Responses include all those who say they are in paid work
Working status Journey time from home to work Can take time away from work to see GP
Can take time away from work to see
Journey time from home to work -
Working status - total responses
% Permanently sick or disabled
Permanently sick or disabled
% Looking after the home
% Fully retired from work
% Doing something else
Looking after the home
Fully retired from work
% 31 minutes - 1 hour
% Part-time paid work
Doing something else
% Full-time education
% Full-time paid work
GP - total responses
% More than 1 hour
% Up to 30 minutes
31 minutes - 1 hour
Part-time paid work
Full-time education
Full-time paid work
More than 1 hour
Up to 30 minutes
% Unemployed
total responses
% Live on site
Unemployed
Live on site
SHA name
PCT name
PCT code
% Yes
% No
Yes
No
N/A N/A Results for England as a whole ####### 906,268 265,523 76,758 101,829 97,603 395,621 124,366 46,021 45% 13% 4% 5% 5% 20% 6% 2% ####### 703,070 273,696 112,689 65,488 61% 24% 10% 6% ####### 824,746 333,106 71% 29%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 100,021 41,880 11,641 3,685 6,177 7,486 22,109 5,183 1,860 42% 12% 4% 6% 7% 22% 5% 2% 52,722 36,791 10,649 2,543 2,739 70% 20% 5% 5% 52,904 36,722 16,182 69% 31%
North West SHA N/A N/A 271,200 117,341 33,360 10,278 14,886 18,480 57,833 13,616 5,406 43% 12% 4% 5% 7% 21% 5% 2% 148,481 98,171 33,470 9,476 7,363 66% 23% 6% 5% 148,866 104,637 44,229 70% 30%
Yorkshire and the Humber N/A N/A 201,170 87,541 26,592 8,645 10,898 10,770 41,187 11,509 4,027 44% 13% 4% 5% 5% 20% 6% 2% 112,459 74,882 24,127 7,495 5,955 67% 21% 7% 5% 112,807 78,718 34,090 70% 30%
East Midlands SHA N/A N/A 170,688 76,426 22,747 6,895 7,759 8,264 35,312 9,865 3,419 45% 13% 4% 5% 5% 21% 6% 2% 97,743 66,049 19,291 6,867 5,536 68% 20% 7% 6% 98,008 70,654 27,354 72% 28%
West Midlands SHA N/A N/A 211,312 91,619 27,400 7,761 13,137 11,175 43,531 12,398 4,292 43% 13% 4% 6% 5% 21% 6% 2% 117,178 77,006 25,532 8,500 6,141 66% 22% 7% 5% 117,549 83,364 34,185 71% 29%
East of England SHA N/A N/A 221,017 101,726 30,762 6,104 8,265 8,410 45,238 15,598 4,912 46% 14% 3% 4% 4% 20% 7% 2% 130,617 79,477 26,481 17,026 7,633 61% 20% 13% 6% 131,037 94,366 36,671 72% 28%
London SHA N/A N/A 306,567 146,466 37,456 16,883 22,695 12,899 40,335 20,246 9,588 48% 12% 6% 7% 4% 13% 7% 3% 181,322 71,077 71,345 29,687 9,213 39% 39% 16% 5% 181,275 124,787 56,488 69% 31%
South East Coast SHA N/A N/A 169,718 77,226 23,862 4,744 5,634 6,286 35,754 12,269 3,942 46% 14% 3% 3% 4% 21% 7% 2% 99,732 58,127 20,985 14,341 6,279 58% 21% 14% 6% 100,096 71,846 28,250 72% 28%
South Central SHA N/A N/A 158,853 77,189 21,852 6,073 5,744 4,917 28,983 10,616 3,478 49% 14% 4% 4% 3% 18% 7% 2% 97,746 61,327 20,425 9,932 6,063 63% 21% 10% 6% 98,058 72,514 25,544 74% 26%
South West SHA N/A N/A 203,442 88,853 29,850 5,688 6,632 8,914 45,339 13,066 5,098 44% 15% 3% 3% 4% 22% 6% 3% 116,941 80,162 21,391 6,822 8,567 69% 18% 6% 7% 117,253 87,140 30,112 74% 26%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,355 4,269 1,118 852 735 748 1,940 494 199 41% 11% 8% 7% 7% 19% 5% 2% 5,277 3,679 1,150 225 222 70% 22% 4% 4% 5,296 3,602 1,694 68% 32%
North East SHA 5D8 NORTH TYNESIDE PCT 8,129 3,672 969 203 410 456 1,905 396 117 45% 12% 2% 5% 6% 23% 5% 1% 4,588 3,075 1,112 190 210 67% 24% 4% 5% 4,601 3,168 1,433 69% 31%
North East SHA 5D9 HARTLEPOOL PCT 3,249 1,287 354 79 265 324 733 165 42 40% 11% 2% 8% 10% 23% 5% 1% 1,609 1,203 263 81 62 75% 16% 5% 4% 1,621 1,093 529 67% 33%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,053 2,932 908 271 522 441 1,436 399 144 42% 13% 4% 7% 6% 20% 6% 2% 3,771 2,961 497 159 154 79% 13% 4% 4% 3,798 2,682 1,116 71% 29%
North East SHA 5J9 DARLINGTON PCT 3,955 1,712 502 79 228 236 899 223 76 43% 13% 2% 6% 6% 23% 6% 2% 2,189 1,568 411 103 107 72% 19% 5% 5% 2,190 1,561 630 71% 29%
North East SHA 5KF GATESHEAD PCT 7,777 3,409 916 304 412 578 1,676 366 117 44% 12% 4% 5% 7% 22% 5% 2% 4,265 2,851 1,039 189 187 67% 24% 4% 4% 4,278 2,949 1,330 69% 31%
North East SHA 5KG SOUTH TYNESIDE PCT 5,897 2,366 663 188 440 486 1,322 304 128 40% 11% 3% 7% 8% 22% 5% 2% 2,985 2,007 652 178 148 67% 22% 6% 5% 2,973 2,019 954 68% 32%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,726 4,371 1,220 375 796 956 2,307 508 194 41% 11% 3% 7% 9% 22% 5% 2% 5,511 3,985 1,028 275 223 72% 19% 5% 4% 5,528 3,857 1,671 70% 30%
North East SHA 5KM MIDDLESBROUGH PCT 5,466 2,147 638 141 450 528 1,108 348 105 39% 12% 3% 8% 10% 20% 6% 2% 2,745 2,154 354 114 123 78% 13% 4% 4% 2,767 1,930 836 70% 30%
North East SHA 5ND COUNTY DURHAM PCT 20,109 8,474 2,164 810 1,059 1,686 4,526 1,011 379 42% 11% 4% 5% 8% 23% 5% 2% 10,493 7,008 2,243 587 655 67% 21% 6% 6% 10,540 7,332 3,208 70% 30%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,003 1,954 626 110 364 368 1,204 287 91 39% 13% 2% 7% 7% 24% 6% 2% 2,543 1,912 383 111 137 75% 15% 4% 5% 2,539 1,748 791 69% 31%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,303 5,286 1,562 275 497 680 3,054 683 266 43% 13% 2% 4% 6% 25% 6% 2% 6,745 4,389 1,517 330 509 65% 22% 5% 8% 6,772 4,782 1,990 71% 29%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,878 2,453 672 237 407 433 1,219 345 112 42% 11% 4% 7% 7% 21% 6% 2% 3,075 2,194 573 148 160 71% 19% 5% 5% 3,089 2,213 876 72% 28%
North West SHA 5F5 SALFORD PCT 8,638 3,803 922 357 584 692 1,751 377 152 44% 11% 4% 7% 8% 20% 4% 2% 4,649 3,082 1,140 245 181 66% 25% 5% 4% 4,673 3,226 1,447 69% 31%
North West SHA 5F7 STOCKPORT PCT 11,082 5,126 1,460 350 443 523 2,430 562 188 46% 13% 3% 4% 5% 22% 5% 2% 6,519 3,924 1,833 456 306 60% 28% 7% 5% 6,534 4,569 1,965 70% 30%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,816 5,285 1,327 312 628 960 2,589 513 202 45% 11% 3% 5% 8% 22% 4% 2% 6,551 4,011 1,819 488 232 61% 28% 7% 4% 6,535 4,419 2,116 68% 32%
North West SHA 5HP BLACKPOOL PCT 5,512 2,277 585 163 258 565 1,293 225 146 41% 11% 3% 5% 10% 23% 4% 3% 2,817 2,118 400 124 175 75% 14% 4% 6% 2,817 2,056 761 73% 27%
North West SHA 5HQ BOLTON PCT 10,553 4,506 1,228 376 693 730 2,277 518 225 43% 12% 4% 7% 7% 22% 5% 2% 5,653 3,659 1,336 424 234 65% 24% 7% 4% 5,642 3,802 1,840 67% 33%
North West SHA 5J2 WARRINGTON PCT 7,573 3,560 1,026 200 336 376 1,561 406 108 47% 14% 3% 4% 5% 21% 5% 1% 4,535 3,029 1,045 274 186 67% 23% 6% 4% 4,545 3,205 1,340 71% 29%
North West SHA 5J4 KNOWSLEY PCT 5,726 2,284 618 152 467 692 1,147 231 134 40% 11% 3% 8% 12% 20% 4% 2% 2,829 1,897 647 201 83 67% 23% 7% 3% 2,862 1,907 955 67% 33%
North West SHA 5J5 OLDHAM PCT 8,458 3,646 1,048 289 591 520 1,771 436 156 43% 12% 3% 7% 6% 21% 5% 2% 4,607 2,926 1,162 322 198 64% 25% 7% 4% 4,626 3,242 1,384 70% 30%
North West SHA 5JX BURY PCT 7,093 3,154 973 223 345 399 1,516 346 137 44% 14% 3% 5% 6% 21% 5% 2% 4,069 2,441 1,168 254 207 60% 29% 6% 5% 4,088 2,857 1,231 70% 30%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,793 3,982 1,026 238 534 608 1,852 398 153 45% 12% 3% 6% 7% 21% 5% 2% 4,929 2,957 1,352 379 241 60% 27% 8% 5% 4,949 3,344 1,605 68% 32%
North West SHA 5NE CUMBRIA TEACHING PCT 19,840 8,711 2,842 390 578 1,104 4,709 1,095 410 44% 14% 2% 3% 6% 24% 6% 2% 11,372 8,336 1,538 540 959 73% 14% 5% 8% 11,413 8,472 2,941 74% 26%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,990 5,382 1,675 618 333 700 3,384 598 300 41% 13% 5% 3% 5% 26% 5% 2% 6,948 4,897 1,286 420 344 70% 19% 6% 5% 6,964 5,174 1,790 74% 26%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,494 8,036 2,186 623 745 980 3,740 867 318 46% 12% 4% 4% 6% 21% 5% 2% 10,065 6,835 2,113 628 488 68% 21% 6% 5% 10,112 7,299 2,813 72% 28%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,348 6,333 1,696 456 684 1,063 3,197 656 262 44% 12% 3% 5% 7% 22% 5% 2% 7,896 5,448 1,508 505 435 69% 19% 6% 6% 7,933 5,639 2,295 71% 29%
North West SHA 5NJ SEFTON PCT 10,595 4,296 1,364 434 535 694 2,602 480 191 41% 13% 4% 5% 7% 25% 5% 2% 5,574 3,472 1,451 428 223 62% 26% 8% 4% 5,594 3,865 1,729 69% 31%
North West SHA 5NK WIRRAL PCT 12,311 5,020 1,557 331 706 904 2,915 615 262 41% 13% 3% 6% 7% 24% 5% 2% 6,478 4,382 1,425 415 256 68% 22% 6% 4% 6,501 4,498 2,003 69% 31%
North West SHA 5NL LIVERPOOL PCT 17,921 6,973 2,002 1,204 1,606 1,745 3,262 748 380 39% 11% 7% 9% 10% 18% 4% 2% 8,833 5,756 2,173 504 400 65% 25% 6% 5% 8,874 5,999 2,874 68% 32%
North West SHA 5NM HALTON & ST HELENS PCT 11,929 5,279 1,300 332 660 1,065 2,547 545 201 44% 11% 3% 6% 9% 21% 5% 2% 6,485 4,534 1,341 355 254 70% 21% 5% 4% 6,497 4,269 2,228 66% 34%
North West SHA 5NN WESTERN CHESHIRE PCT 9,836 4,244 1,406 355 376 450 2,236 586 182 43% 14% 4% 4% 5% 23% 6% 2% 5,592 3,784 1,115 338 356 68% 20% 6% 6% 5,576 4,099 1,477 74% 26%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,711 7,984 2,446 433 669 770 3,939 1,122 348 45% 14% 2% 4% 4% 22% 6% 2% 10,303 6,743 2,099 843 618 65% 20% 8% 6% 10,312 7,466 2,846 72% 28%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,970 3,360 890 262 633 616 1,601 444 162 42% 11% 3% 8% 8% 20% 6% 2% 4,188 2,672 1,059 297 160 64% 25% 7% 4% 4,188 2,978 1,210 71% 29%
North West SHA 5NR TRAFFORD PCT 8,156 3,768 1,089 316 354 388 1,595 478 167 46% 13% 4% 4% 5% 20% 6% 2% 4,790 2,989 1,324 251 226 62% 28% 5% 5% 4,809 3,445 1,364 72% 28%
North West SHA 5NT MANCHESTER PCT 18,978 7,876 2,021 1,626 1,721 1,503 2,697 1,025 510 41% 11% 9% 9% 8% 14% 5% 3% 9,725 6,085 2,564 636 440 63% 26% 7% 5% 9,731 6,593 3,139 68% 32%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,239 2,667 813 151 271 340 1,407 447 144 43% 13% 2% 4% 5% 23% 7% 2% 3,432 2,669 445 130 189 78% 13% 4% 5% 3,426 2,405 1,021 70% 30%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,384 3,949 1,248 253 604 646 1,980 529 175 42% 13% 3% 6% 7% 21% 6% 2% 5,126 3,535 1,026 346 219 69% 20% 7% 4% 5,140 3,391 1,749 66% 34%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,671 3,469 1,042 214 384 415 1,644 371 133 45% 14% 3% 5% 5% 21% 5% 2% 4,429 2,938 954 307 229 66% 22% 7% 5% 4,458 3,163 1,295 71% 29%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,988 3,848 1,141 169 602 723 1,843 518 142 43% 13% 2% 7% 8% 21% 6% 2% 4,906 3,280 1,044 353 230 67% 21% 7% 5% 4,923 3,225 1,697 66% 34%
Yorkshire and the Humber 5N1 LEEDS PCT 30,219 13,685 3,709 2,301 1,647 1,338 5,518 1,419 602 45% 12% 8% 5% 4% 18% 5% 2% 17,139 10,762 4,534 1,078 766 63% 26% 6% 4% 17,213 11,874 5,339 69% 31%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,205 6,682 2,100 635 884 728 2,945 905 326 44% 14% 4% 6% 5% 19% 6% 2% 8,657 5,560 1,977 679 441 64% 23% 8% 5% 8,673 6,152 2,520 71% 29%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,090 5,845 1,622 240 650 899 2,871 762 201 45% 12% 2% 5% 7% 22% 6% 2% 7,358 4,995 1,587 474 302 68% 22% 6% 4% 7,382 4,971 2,411 67% 33%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,047 8,949 2,707 1,578 1,271 1,108 3,966 1,019 449 43% 13% 7% 6% 5% 19% 5% 2% 11,501 7,255 2,922 828 496 63% 25% 7% 4% 11,521 7,747 3,774 67% 33%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,294 4,750 1,475 257 676 780 2,418 723 214 42% 13% 2% 6% 7% 21% 6% 2% 6,117 4,143 1,235 448 291 68% 20% 7% 5% 6,148 4,131 2,017 67% 33%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,378 13,893 4,335 895 856 1,106 6,765 1,844 685 46% 14% 3% 3% 4% 22% 6% 2% 17,974 11,911 3,280 1,298 1,486 66% 18% 7% 8% 18,061 13,364 4,697 74% 26%
Yorkshire and the Humber 5NW EAST RIDING OF YORKSHIRE PCT 12,013 5,129 1,738 317 381 520 2,957 737 234 43% 14% 3% 3% 4% 25% 6% 2% 6,751 4,377 1,482 460 432 65% 22% 7% 6% 6,795 4,955 1,840 73% 27%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,503 4,280 1,386 444 921 756 1,950 595 171 41% 13% 4% 9% 7% 19% 6% 2% 5,588 4,124 1,005 265 193 74% 18% 5% 3% 5,580 3,886 1,694 70% 30%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,869 7,961 2,421 1,008 1,378 1,008 3,429 1,262 402 42% 13% 5% 7% 5% 18% 7% 2% 10,228 6,650 2,345 687 546 65% 23% 7% 5% 10,237 7,079 3,158 69% 31%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,269 2,435 855 182 374 402 1,495 379 147 39% 14% 3% 6% 6% 24% 6% 2% 3,253 2,684 291 144 135 82% 9% 4% 4% 3,252 2,375 877 73% 27%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,198 4,762 1,296 1,748 917 811 1,878 577 210 39% 11% 14% 8% 7% 15% 5% 2% 5,967 4,013 1,350 358 246 67% 23% 6% 4% 5,961 4,151 1,810 70% 30%
East Midlands SHA 5ET BASSETLAW PCT 4,197 1,857 560 99 167 233 947 244 90 44% 13% 2% 4% 6% 23% 6% 2% 2,398 1,641 433 158 166 68% 18% 7% 7% 2,392 1,664 727 70% 30%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,879 12,110 3,802 552 1,006 1,430 5,928 1,545 506 45% 14% 2% 4% 5% 22% 6% 2% 15,648 10,376 3,350 1,037 885 66% 21% 7% 6% 15,742 11,186 4,556 71% 29%
264
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire Responses include all those who say they are in paid work
Working status Journey time from home to work Can take time away from work to see GP
Can take time away from work to see
Journey time from home to work -
Working status - total responses
% Permanently sick or disabled
Permanently sick or disabled
% Looking after the home
% Fully retired from work
% Doing something else
Looking after the home
Fully retired from work
% 31 minutes - 1 hour
% Part-time paid work
Doing something else
% Full-time education
% Full-time paid work
GP - total responses
% More than 1 hour
% Up to 30 minutes
31 minutes - 1 hour
Part-time paid work
Full-time education
Full-time paid work
More than 1 hour
Up to 30 minutes
% Unemployed
total responses
% Live on site
Unemployed
Live on site
SHA name
PCT name
PCT code
% Yes
% No
Yes
No
N/A N/A Results for England as a whole ####### 906,268 265,523 76,758 101,829 97,603 395,621 124,366 46,021 45% 13% 4% 5% 5% 20% 6% 2% ####### 703,070 273,696 112,689 65,488 61% 24% 10% 6% ####### 824,746 333,106 71% 29%
East Midlands SHA 5N7 DERBY CITY PCT 10,533 4,725 1,353 286 593 574 2,197 587 219 45% 13% 3% 6% 5% 21% 6% 2% 5,987 4,368 1,096 324 198 73% 18% 5% 3% 6,016 4,279 1,737 71% 29%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,072 11,161 3,359 617 993 1,319 5,626 1,495 501 45% 13% 2% 4% 5% 22% 6% 2% 14,310 9,045 3,509 1,090 666 63% 25% 8% 5% 14,330 10,030 4,299 70% 30%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,965 11,959 3,781 740 1,135 1,383 6,569 1,797 601 43% 14% 3% 4% 5% 23% 6% 2% 15,507 10,713 2,478 1,080 1,236 69% 16% 7% 8% 15,534 11,500 4,034 74% 26%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,463 11,829 3,623 1,114 795 804 5,463 1,334 501 46% 14% 4% 3% 3% 21% 5% 2% 15,249 10,094 3,205 1,080 870 66% 21% 7% 6% 15,306 11,434 3,872 75% 25%
East Midlands SHA 5PC LEICESTER CITY PCT 12,701 5,387 1,562 1,171 1,075 665 1,790 781 270 42% 12% 9% 8% 5% 14% 6% 2% 6,811 4,827 1,263 380 340 71% 19% 6% 5% 6,852 4,725 2,127 69% 31%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,681 12,637 3,412 568 1,079 1,046 4,914 1,505 521 49% 13% 2% 4% 4% 19% 6% 2% 15,866 10,972 2,607 1,359 929 69% 16% 9% 6% 15,875 11,684 4,191 74% 26%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,873 2,890 1,006 124 204 317 1,666 467 199 42% 15% 2% 3% 5% 24% 7% 3% 3,812 2,689 517 210 396 71% 14% 6% 10% 3,846 2,928 918 76% 24%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,025 6,002 1,556 1,116 1,014 768 2,588 698 284 43% 11% 8% 7% 5% 18% 5% 2% 7,464 4,396 2,179 612 277 59% 29% 8% 4% 7,458 5,029 2,429 67% 33%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,276 4,915 1,765 225 332 452 2,606 716 266 44% 16% 2% 3% 4% 23% 6% 2% 6,583 4,375 1,098 502 607 66% 17% 8% 9% 6,606 5,110 1,496 77% 23%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,675 3,835 1,212 304 791 641 2,102 618 171 40% 13% 3% 8% 7% 22% 6% 2% 4,962 3,261 1,161 378 162 66% 23% 8% 3% 4,984 3,456 1,528 69% 31%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,730 5,791 1,485 573 872 713 2,380 664 250 45% 12% 5% 7% 6% 19% 5% 2% 7,182 5,075 1,405 411 292 71% 20% 6% 4% 7,208 5,128 2,080 71% 29%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,171 2,921 688 139 311 399 1,209 382 122 47% 11% 2% 5% 6% 20% 6% 2% 3,546 2,673 472 225 175 75% 13% 6% 5% 3,554 2,542 1,012 72% 28%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,256 3,772 1,121 374 826 583 1,923 496 160 41% 12% 4% 9% 6% 21% 5% 2% 4,809 3,166 1,034 417 192 66% 21% 9% 4% 4,816 3,342 1,473 69% 31%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,273 3,630 1,189 979 1,624 604 1,110 875 261 35% 12% 10% 16% 6% 11% 9% 3% 4,710 3,028 1,156 307 219 64% 25% 7% 5% 4,729 3,232 1,497 68% 32%
West Midlands SHA 5PE DUDLEY PCT 11,797 4,942 1,579 342 781 645 2,616 693 200 42% 13% 3% 7% 5% 22% 6% 2% 6,413 4,167 1,510 498 238 65% 24% 8% 4% 6,437 4,507 1,931 70% 30%
West Midlands SHA 5PF SANDWELL PCT 12,072 4,915 1,373 422 1,153 791 2,426 739 253 41% 11% 3% 10% 7% 20% 6% 2% 6,182 4,142 1,421 401 217 67% 23% 6% 4% 6,178 4,073 2,105 66% 34%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,872 6,036 1,881 610 1,321 849 2,870 1,002 304 41% 13% 4% 9% 6% 19% 7% 2% 7,767 4,698 2,132 581 357 60% 27% 7% 5% 7,797 5,391 2,405 69% 31%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,087 3,582 974 367 306 453 1,864 393 149 44% 12% 5% 4% 6% 23% 5% 2% 4,506 3,058 904 265 278 68% 20% 6% 6% 4,498 3,217 1,280 72% 28%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,177 4,302 1,260 313 681 848 2,132 453 188 42% 12% 3% 7% 8% 21% 4% 2% 5,471 4,093 864 291 222 75% 16% 5% 4% 5,472 3,758 1,713 69% 31%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,332 10,871 3,174 552 917 993 5,065 1,346 414 47% 14% 2% 4% 4% 22% 6% 2% 13,833 8,852 3,114 1,150 717 64% 23% 8% 5% 13,912 9,826 4,086 71% 29%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,739 9,673 3,156 478 844 989 4,837 1,259 502 44% 15% 2% 4% 5% 22% 6% 2% 12,650 8,139 2,838 899 774 64% 22% 7% 6% 12,691 9,273 3,417 73% 27%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,698 9,903 2,831 532 785 786 4,265 1,174 422 48% 14% 3% 4% 4% 21% 6% 2% 12,564 8,358 2,404 997 805 67% 19% 8% 6% 12,620 9,297 3,323 74% 26%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,259 3,639 1,149 310 375 342 1,874 421 148 44% 14% 4% 5% 4% 23% 5% 2% 4,724 2,834 1,326 354 211 60% 28% 7% 4% 4,744 3,254 1,490 69% 31%
East of England SHA 5GC LUTON PCT 7,223 3,365 880 328 553 295 1,094 560 148 47% 12% 5% 8% 4% 15% 8% 2% 4,166 2,565 916 518 167 62% 22% 12% 4% 4,186 2,900 1,286 69% 31%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,560 6,016 1,800 224 555 557 3,096 1,004 308 44% 13% 2% 4% 4% 23% 7% 2% 7,681 4,291 1,485 1,632 273 56% 19% 21% 4% 7,739 5,349 2,390 69% 31%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,830 7,901 2,108 386 658 480 2,954 1,013 329 50% 13% 2% 4% 3% 19% 6% 2% 9,887 5,899 2,135 1,279 574 60% 22% 13% 6% 9,884 7,130 2,754 72% 28%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,508 10,385 3,186 552 732 664 4,063 1,485 441 48% 15% 3% 3% 3% 19% 7% 2% 13,416 7,728 2,840 2,158 690 58% 21% 16% 5% 13,449 9,641 3,808 72% 28%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,472 10,525 3,016 571 729 613 3,845 1,642 531 49% 14% 3% 3% 3% 18% 8% 2% 13,362 7,010 3,386 2,160 805 52% 25% 16% 6% 13,406 9,820 3,586 73% 27%
East of England SHA 5PN PETERBOROUGH PCT 6,201 3,017 767 138 393 324 1,049 391 122 49% 12% 2% 6% 5% 17% 6% 2% 3,681 2,671 521 304 185 73% 14% 8% 5% 3,727 2,681 1,047 72% 28%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,994 11,188 3,110 1,294 743 712 4,100 1,341 506 49% 14% 6% 3% 3% 18% 6% 2% 14,122 9,140 2,630 1,360 992 65% 19% 10% 7% 14,181 10,792 3,389 76% 24%
East of England SHA 5PQ NORFOLK PCT 28,518 11,956 4,112 764 917 1,268 6,909 1,891 700 42% 14% 3% 3% 4% 24% 7% 2% 15,862 10,891 2,982 889 1,101 69% 19% 6% 7% 15,887 11,655 4,232 73% 27%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,689 3,300 1,272 142 370 571 2,263 570 201 38% 15% 2% 4% 7% 26% 7% 2% 4,493 3,335 609 276 273 74% 14% 6% 6% 4,502 3,320 1,182 74% 26%
East of England SHA 5PT SUFFOLK PCT 23,058 10,484 3,396 473 713 861 4,951 1,684 495 45% 15% 2% 3% 4% 21% 7% 2% 13,671 9,347 2,290 1,056 977 68% 17% 8% 7% 13,724 10,354 3,370 75% 25%
East of England SHA 5PV WEST ESSEX PCT 10,522 4,977 1,433 235 391 332 2,070 851 233 47% 14% 2% 4% 3% 20% 8% 2% 6,312 3,238 1,642 1,079 353 51% 26% 17% 6% 6,328 4,422 1,906 70% 30%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,107 4,790 1,663 405 418 623 3,062 884 261 40% 14% 3% 3% 5% 25% 7% 2% 6,369 3,934 1,175 879 380 62% 18% 14% 6% 6,382 4,322 2,060 68% 32%
East of England SHA 5PX MID ESSEX PCT 14,105 6,723 2,035 276 435 449 2,817 1,066 304 48% 14% 2% 3% 3% 20% 8% 2% 8,633 4,644 1,847 1,665 476 54% 21% 19% 6% 8,669 6,086 2,584 70% 30%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,230 7,101 1,982 317 657 661 2,965 1,215 332 47% 13% 2% 4% 4% 19% 8% 2% 8,962 4,782 2,022 1,771 386 53% 23% 20% 4% 8,973 5,894 3,079 66% 34%
London SHA 5A4 HAVERING PCT 9,405 4,177 1,190 272 428 391 2,043 694 210 44% 13% 3% 5% 4% 22% 7% 2% 5,301 2,329 1,510 1,284 178 44% 28% 24% 3% 5,306 3,513 1,794 66% 34%
London SHA 5A5 KINGSTON PCT 7,020 3,625 922 256 266 244 1,030 495 182 52% 13% 4% 4% 3% 15% 7% 3% 4,473 1,856 1,500 831 286 41% 34% 19% 6% 4,491 3,247 1,245 72% 28%
London SHA 5A7 BROMLEY PCT 11,970 5,533 1,612 340 471 342 2,473 929 271 46% 13% 3% 4% 3% 21% 8% 2% 7,069 2,723 2,455 1,535 356 39% 35% 22% 5% 7,077 5,044 2,033 71% 29%
London SHA 5A8 GREENWICH PCT 9,226 4,309 1,095 517 716 453 1,355 531 250 47% 12% 6% 8% 5% 15% 6% 3% 5,331 1,903 1,976 1,253 198 36% 37% 24% 4% 5,347 3,534 1,813 66% 34%
London SHA 5A9 BARNET PCT 12,651 5,978 1,726 733 715 372 1,685 954 487 47% 14% 6% 6% 3% 13% 8% 4% 7,600 2,935 2,965 1,244 455 39% 39% 16% 6% 7,606 5,332 2,274 70% 30%
London SHA 5AT HILLINGDON PCT 9,641 4,654 1,133 491 525 336 1,644 652 207 48% 12% 5% 5% 3% 17% 7% 2% 5,704 2,885 1,654 930 235 51% 29% 16% 4% 5,706 3,793 1,913 66% 34%
London SHA 5C1 ENFIELD PCT 9,072 4,038 1,210 500 739 391 1,299 637 258 45% 13% 6% 8% 4% 14% 7% 3% 5,165 2,214 1,782 945 225 43% 34% 18% 4% 5,165 3,544 1,621 69% 31%
London SHA 5C2 BARKING & DAGENHAM PCT 6,125 2,599 748 366 565 351 855 475 167 42% 12% 6% 9% 6% 14% 8% 3% 3,301 1,388 1,108 701 105 42% 34% 21% 3% 3,292 2,073 1,219 63% 37%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,427 4,117 1,363 631 990 529 818 610 369 44% 14% 7% 11% 6% 9% 6% 4% 5,388 2,144 2,213 734 298 40% 41% 14% 6% 5,392 3,900 1,492 72% 28%
London SHA 5C4 TOWER HAMLETS PCT 8,623 4,004 984 607 1,075 452 700 589 210 46% 11% 7% 12% 5% 8% 7% 2% 4,903 2,245 1,885 501 272 46% 38% 10% 6% 4,907 3,311 1,596 67% 33%
London SHA 5C5 NEWHAM PCT 11,025 4,579 1,529 958 1,300 555 905 836 362 42% 14% 9% 12% 5% 8% 8% 3% 6,009 2,136 2,467 1,195 211 36% 41% 20% 4% 5,984 3,763 2,222 63% 37%
London SHA 5C9 HARINGEY PCT 9,672 4,351 1,355 638 885 470 1,010 598 364 45% 14% 7% 9% 5% 10% 6% 4% 5,623 1,888 2,629 828 277 34% 47% 15% 5% 5,610 3,872 1,738 69% 31%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,743 3,455 652 298 532 346 769 461 229 51% 10% 4% 8% 5% 11% 7% 3% 4,056 1,470 1,900 411 275 36% 47% 10% 7% 4,042 2,807 1,235 69% 31%
London SHA 5HX EALING PCT 12,918 6,293 1,525 797 991 492 1,490 927 402 49% 12% 6% 8% 4% 12% 7% 3% 7,700 3,168 3,025 1,160 346 41% 39% 15% 4% 7,677 5,138 2,539 67% 33%
London SHA 5HY HOUNSLOW PCT 8,671 4,405 995 442 618 307 1,035 614 256 51% 11% 5% 7% 4% 12% 7% 3% 5,335 2,572 1,763 763 236 48% 33% 14% 4% 5,316 3,540 1,776 67% 33%
London SHA 5K5 BRENT PCT 12,489 5,921 1,501 852 1,109 560 1,357 789 402 47% 12% 7% 9% 4% 11% 6% 3% 7,297 2,832 2,982 1,166 317 39% 41% 16% 4% 7,287 4,802 2,485 66% 34%
London SHA 5K6 HARROW PCT 8,440 4,039 1,039 506 481 318 1,243 598 217 48% 12% 6% 6% 4% 15% 7% 3% 4,995 1,987 1,762 1,026 221 40% 35% 21% 4% 5,002 3,379 1,623 68% 32%
London SHA 5K7 CAMDEN PCT 8,999 4,202 923 1,163 560 419 913 428 392 47% 10% 13% 6% 5% 10% 5% 4% 5,034 2,117 2,097 350 470 42% 42% 7% 9% 5,052 3,637 1,415 72% 28%
London SHA 5K8 ISLINGTON PCT 7,629 3,879 857 365 706 488 693 349 290 51% 11% 5% 9% 6% 9% 5% 4% 4,665 1,999 2,013 367 286 43% 43% 8% 6% 4,684 3,384 1,300 72% 28%
London SHA 5K9 CROYDON PCT 13,521 6,283 1,683 593 947 560 2,242 856 357 46% 12% 4% 7% 4% 17% 6% 3% 7,855 3,185 2,678 1,688 304 41% 34% 21% 4% 7,869 5,484 2,384 70% 30%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,012 3,259 800 301 535 324 897 531 365 46% 11% 4% 8% 5% 13% 8% 5% 3,996 1,718 1,577 267 434 43% 39% 7% 11% 3,991 2,980 1,011 75% 25%
London SHA 5LC WESTMINSTER PCT 9,114 4,212 911 925 670 453 1,048 546 349 46% 10% 10% 7% 5% 12% 6% 4% 5,044 2,336 1,874 332 503 46% 37% 7% 10% 5,057 3,746 1,311 74% 26%
London SHA 5LD LAMBETH PCT 13,630 7,113 1,553 631 1,322 612 1,317 576 507 52% 11% 5% 10% 4% 10% 4% 4% 8,564 2,903 4,138 1,096 426 34% 48% 13% 5% 8,510 6,000 2,510 71% 29%
London SHA 5LE SOUTHWARK PCT 11,230 5,553 1,365 722 1,123 556 1,029 497 385 49% 12% 6% 10% 5% 9% 4% 3% 6,820 2,501 3,006 1,014 299 37% 44% 15% 4% 6,821 4,638 2,183 68% 32%
London SHA 5LF LEWISHAM PCT 10,570 5,205 1,257 543 879 477 1,275 593 342 49% 12% 5% 8% 5% 12% 6% 3% 6,382 2,040 2,811 1,257 275 32% 44% 20% 4% 6,352 4,312 2,041 68% 32%
London SHA 5LG WANDSWORTH PCT 13,072 7,365 1,357 503 738 419 1,416 907 367 56% 10% 4% 6% 3% 11% 7% 3% 8,622 2,531 4,645 1,034 412 29% 54% 12% 5% 8,630 6,112 2,519 71% 29%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,352 3,712 943 198 277 159 1,162 614 286 50% 13% 3% 4% 2% 16% 8% 4% 4,599 1,599 1,745 915 340 35% 38% 20% 7% 4,607 3,442 1,165 75% 25%
London SHA 5M7 SUTTON & MERTON PCT 14,201 7,111 1,900 473 702 425 2,250 987 353 50% 13% 3% 5% 3% 16% 7% 2% 8,895 3,445 3,358 1,666 426 39% 38% 19% 5% 8,907 6,148 2,758 69% 31%
London SHA 5NA REDBRIDGE PCT 9,272 4,188 1,123 517 643 365 1,417 757 262 45% 12% 6% 7% 4% 15% 8% 3% 5,231 1,978 2,122 932 200 38% 41% 18% 4% 5,238 3,438 1,799 66% 34%
London SHA 5NC WALTHAM FOREST PCT 9,536 4,521 1,121 523 772 411 1,236 649 303 47% 12% 5% 8% 4% 13% 7% 3% 5,565 2,005 2,307 1,075 178 36% 41% 19% 3% 5,540 3,659 1,881 66% 34%
London SHA TAK BEXLEY CARE TRUST 8,310 3,788 1,084 221 413 323 1,731 564 186 46% 13% 3% 5% 4% 21% 7% 2% 4,801 2,043 1,398 1,187 173 43% 29% 25% 4% 4,809 3,217 1,592 67% 33%
265
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire Responses include all those who say they are in paid work
Working status Journey time from home to work Can take time away from work to see GP
Can take time away from work to see
Journey time from home to work -
Working status - total responses
% Permanently sick or disabled
Permanently sick or disabled
% Looking after the home
% Fully retired from work
% Doing something else
Looking after the home
Fully retired from work
% 31 minutes - 1 hour
% Part-time paid work
Doing something else
% Full-time education
% Full-time paid work
GP - total responses
% More than 1 hour
% Up to 30 minutes
31 minutes - 1 hour
Part-time paid work
Full-time education
Full-time paid work
More than 1 hour
Up to 30 minutes
% Unemployed
total responses
% Live on site
Unemployed
Live on site
SHA name
PCT name
PCT code
% Yes
% No
Yes
No
N/A N/A Results for England as a whole ####### 906,268 265,523 76,758 101,829 97,603 395,621 124,366 46,021 45% 13% 4% 5% 5% 20% 6% 2% ####### 703,070 273,696 112,689 65,488 61% 24% 10% 6% ####### 824,746 333,106 71% 29%
South East Coast SHA 5L3 MEDWAY PCT 10,013 4,729 1,399 273 465 451 1,838 683 175 47% 14% 3% 5% 5% 18% 7% 2% 6,052 3,442 1,270 1,102 238 57% 21% 18% 4% 6,058 4,025 2,033 66% 34%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,389 5,338 1,610 725 566 524 1,754 571 301 47% 14% 6% 5% 5% 15% 5% 3% 6,845 3,982 1,546 934 383 58% 23% 14% 6% 6,870 4,998 1,872 73% 27%
South East Coast SHA 5P5 SURREY PCT 43,291 21,321 6,023 1,075 1,125 969 8,242 3,497 1,039 49% 14% 2% 3% 2% 19% 8% 2% 27,032 14,258 6,690 4,259 1,824 53% 25% 16% 7% 27,124 19,873 7,251 73% 27%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,881 13,957 4,382 643 919 1,082 7,026 2,169 704 45% 14% 2% 3% 4% 23% 7% 2% 18,105 11,434 3,420 2,137 1,114 63% 19% 12% 6% 18,184 13,162 5,021 72% 28%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,109 5,283 1,932 287 333 550 3,461 928 335 40% 15% 2% 3% 4% 26% 7% 3% 7,102 4,428 1,305 816 552 62% 18% 11% 8% 7,121 5,195 1,926 73% 27%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,877 2,613 943 122 255 388 1,840 520 195 38% 14% 2% 4% 6% 27% 8% 3% 3,494 2,263 533 421 276 65% 15% 12% 8% 3,517 2,563 954 73% 27%
South East Coast SHA 5P9 WEST KENT PCT 25,851 12,073 3,724 655 876 872 5,152 1,946 554 47% 14% 3% 3% 3% 20% 8% 2% 15,557 8,358 3,286 2,952 962 54% 21% 19% 6% 15,636 11,190 4,446 72% 28%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,306 11,912 3,850 964 1,094 1,451 6,442 1,955 638 42% 14% 3% 4% 5% 23% 7% 2% 15,545 9,961 2,934 1,721 929 64% 19% 11% 6% 15,587 10,839 4,748 70% 30%
South Central SHA 5CQ MILTON KEYNES PCT 9,116 4,810 1,160 232 492 332 1,292 565 234 53% 13% 3% 5% 4% 14% 6% 3% 5,876 4,075 767 668 366 69% 13% 11% 6% 5,902 4,248 1,654 72% 28%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,735 3,531 1,039 501 399 336 1,382 402 145 46% 13% 6% 5% 4% 18% 5% 2% 4,523 3,108 875 344 195 69% 19% 8% 4% 4,529 3,230 1,299 71% 29%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,724 4,407 1,185 753 498 525 1,627 549 180 45% 12% 8% 5% 5% 17% 6% 2% 5,529 3,880 1,066 365 218 70% 19% 7% 4% 5,531 3,846 1,685 70% 30%
South Central SHA 5QC HAMPSHIRE PCT 48,884 23,142 7,071 1,177 1,364 1,517 10,256 3,321 1,036 47% 14% 2% 3% 3% 21% 7% 2% 29,795 18,832 6,263 2,978 1,722 63% 21% 10% 6% 29,911 21,961 7,950 73% 27%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,489 9,444 2,820 481 648 434 3,534 1,618 510 48% 14% 2% 3% 2% 18% 8% 3% 12,118 6,845 2,722 1,693 859 56% 22% 14% 7% 12,160 9,239 2,921 76% 24%
South Central SHA 5QE OXFORDSHIRE PCT 25,042 12,535 3,362 1,525 790 610 4,105 1,563 552 50% 13% 6% 3% 2% 16% 6% 2% 15,694 9,753 3,352 1,433 1,156 62% 21% 9% 7% 15,750 12,078 3,672 77% 23%
South Central SHA 5QF BERKSHIRE WEST PCT 18,350 9,550 2,558 690 670 402 3,000 1,136 345 52% 14% 4% 4% 2% 16% 6% 2% 11,947 6,965 2,907 1,297 779 58% 24% 11% 7% 11,988 9,034 2,954 75% 25%
South Central SHA 5QG BERKSHIRE EAST PCT 15,147 7,793 1,800 602 672 460 2,348 1,116 355 51% 12% 4% 4% 3% 15% 7% 2% 9,478 5,714 2,190 965 609 60% 23% 10% 6% 9,488 6,844 2,643 72% 28%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,366 1,978 858 113 211 302 1,440 344 121 37% 16% 2% 4% 6% 27% 6% 2% 2,785 2,154 284 189 159 77% 10% 7% 6% 2,799 2,033 765 73% 27%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,408 4,650 1,471 210 236 266 1,861 517 197 49% 16% 2% 3% 3% 20% 5% 2% 6,052 3,738 1,617 369 328 62% 27% 6% 5% 6,063 4,308 1,755 71% 29%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,167 4,151 1,401 508 484 657 2,181 541 244 41% 14% 5% 5% 6% 21% 5% 2% 5,470 4,332 703 203 233 79% 13% 4% 4% 5,461 3,886 1,574 71% 29%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,381 3,297 1,109 464 180 237 1,487 436 170 45% 15% 6% 2% 3% 20% 6% 2% 4,356 2,622 1,087 325 322 60% 25% 7% 7% 4,360 3,328 1,032 76% 24%
South West SHA 5K3 SWINDON PCT 7,838 3,965 1,010 162 423 304 1,345 464 164 51% 13% 2% 5% 4% 17% 6% 2% 4,909 3,622 654 406 227 74% 13% 8% 5% 4,932 3,667 1,264 74% 26%
South West SHA 5M8 NORTH SOMERSET PCT 7,802 3,401 1,194 182 216 340 1,780 536 152 44% 15% 2% 3% 4% 23% 7% 2% 4,515 2,742 1,177 340 257 61% 26% 8% 6% 4,526 3,233 1,292 71% 29%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,791 10,446 3,458 494 808 866 4,718 1,478 523 46% 15% 2% 4% 4% 21% 6% 2% 13,683 9,397 2,429 843 1,014 69% 18% 6% 7% 13,771 10,585 3,186 77% 23%
South West SHA 5QJ BRISTOL PCT 16,960 7,874 2,317 1,062 908 812 2,726 882 379 46% 14% 6% 5% 5% 16% 5% 2% 10,049 6,608 2,421 516 503 66% 24% 5% 5% 10,081 6,993 3,088 69% 31%
South West SHA 5QK WILTSHIRE PCT 17,036 8,038 2,510 303 456 569 3,511 1,218 430 47% 15% 2% 3% 3% 21% 7% 3% 10,398 6,733 1,976 887 802 65% 19% 9% 8% 10,444 7,981 2,463 76% 24%
South West SHA 5QL SOMERSET PCT 20,101 8,508 3,143 389 618 886 4,753 1,317 489 42% 16% 2% 3% 4% 24% 7% 2% 11,489 7,955 1,856 732 947 69% 16% 6% 8% 11,483 8,616 2,867 75% 25%
South West SHA 5QM DORSET PCT 15,121 6,031 2,245 223 337 608 4,151 1,105 422 40% 15% 1% 2% 4% 27% 7% 3% 8,131 5,285 1,536 545 765 65% 19% 7% 9% 8,168 6,138 2,030 75% 25%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,757 6,235 1,855 408 448 621 3,068 828 295 45% 13% 3% 3% 5% 22% 6% 2% 7,949 5,927 1,196 361 465 75% 15% 5% 6% 7,963 5,879 2,085 74% 26%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,488 8,219 2,835 461 631 1,114 5,120 1,445 663 40% 14% 2% 3% 5% 25% 7% 3% 10,903 7,808 1,673 418 1,005 72% 15% 4% 9% 10,928 8,272 2,656 76% 24%
South West SHA 5QQ DEVON PCT 29,015 11,939 4,525 693 683 1,266 7,145 1,960 805 41% 16% 2% 2% 4% 25% 7% 3% 16,196 11,356 2,619 692 1,528 70% 16% 4% 9% 16,243 12,173 4,070 75% 25%
South West SHA TAL TORBAY CARE TRUST 5,576 2,098 778 129 204 369 1,493 339 166 38% 14% 2% 4% 7% 27% 6% 3% 2,839 2,038 446 185 170 72% 16% 6% 6% 2,830 2,079 751 73% 27%
266
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
State of health Long-standing conditions
Psychological or emotional condition
% Deafness or hearing impairment
% Condition limiting basic physical
% Blindness or visual impairment
Deafness or hearing impairment
% Other long-standing condition
Condition limiting basic physical
State of health - total responses
Long-standing conditions - total
Blindness or visual impairment
Other long-standing condition
% Psychological or emotional
% No long-standing condition
No long-standing condition
% Learning difficulty
Learning difficulty
% Very good
% Excellent
SHA name
PCT name
responses
Very good
PCT code
Excellent
condition
activities
activities
% Good
% Poor
% Fair
Good
Poor
Fair
N/A N/A Results for England as a whole 2,069,842 234,441 690,273 715,159 335,623 94,347 11% 33% 35% 16% 5% 1,874,938 131,008 32,446 326,933 36,420 110,974 470,752 1,072,390 7% 2% 17% 2% 6% 25% 57%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 102,823 10,630 31,158 34,686 19,973 6,376 10% 30% 34% 19% 6% 93,509 8,396 1,815 20,961 1,823 6,528 25,126 48,585 9% 2% 22% 2% 7% 27% 52%
North West SHA N/A N/A 279,111 31,042 89,913 93,604 49,056 15,497 11% 32% 34% 18% 6% 253,392 20,274 4,923 52,550 4,890 16,867 66,888 136,333 8% 2% 21% 2% 7% 26% 54%
Yorkshire and the Humber N/A N/A 206,840 21,871 66,792 71,823 35,814 10,541 11% 32% 35% 17% 5% 187,531 14,441 3,381 35,420 3,470 11,405 49,109 103,647 8% 2% 19% 2% 6% 26% 55%
East Midlands SHA N/A N/A 175,340 18,778 57,242 61,774 29,701 7,845 11% 33% 35% 17% 4% 159,403 11,783 2,841 29,248 3,080 9,487 40,531 89,474 7% 2% 18% 2% 6% 25% 56%
West Midlands SHA N/A N/A 217,571 22,059 68,967 77,032 38,439 11,075 10% 32% 35% 18% 5% 196,427 14,496 3,651 36,911 4,043 11,566 51,278 108,975 7% 2% 19% 2% 6% 26% 55%
East of England SHA N/A N/A 226,628 25,159 78,389 79,831 34,738 8,511 11% 35% 35% 15% 4% 205,842 13,624 3,125 33,240 3,489 11,001 51,807 119,628 7% 2% 16% 2% 5% 25% 58%
London SHA N/A N/A 315,979 40,018 103,236 109,156 48,604 14,965 13% 33% 35% 15% 5% 281,037 12,967 4,708 40,205 6,357 16,791 60,561 177,574 5% 2% 14% 2% 6% 22% 63%
South East Coast SHA N/A N/A 173,803 19,894 61,804 60,323 25,391 6,391 11% 36% 35% 15% 4% 158,556 10,633 2,511 24,901 2,944 8,819 39,937 92,116 7% 2% 16% 2% 6% 25% 58%
South Central SHA N/A N/A 162,629 20,404 59,382 55,848 22,003 4,992 13% 37% 34% 14% 3% 148,173 9,486 2,165 20,502 2,715 7,735 35,806 89,242 6% 1% 14% 2% 5% 24% 60%
South West SHA N/A N/A 209,116 24,586 73,389 71,083 31,904 8,155 12% 35% 34% 15% 4% 191,067 14,907 3,325 32,995 3,608 10,776 49,708 106,817 8% 2% 17% 2% 6% 26% 56%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,622 1,330 3,384 3,268 1,988 651 13% 32% 31% 19% 6% 9,537 701 166 1,942 228 745 2,456 5,208 7% 2% 20% 2% 8% 26% 55%
North East SHA 5D8 NORTH TYNESIDE PCT 8,331 880 2,559 2,869 1,530 493 11% 31% 34% 18% 6% 7,669 633 125 1,547 113 449 2,103 4,112 8% 2% 20% 1% 6% 27% 54%
North East SHA 5D9 HARTLEPOOL PCT 3,361 277 979 1,176 703 225 8% 29% 35% 21% 7% 3,082 312 65 753 68 207 865 1,516 10% 2% 24% 2% 7% 28% 49%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,241 815 2,218 2,542 1,264 402 11% 31% 35% 17% 6% 6,543 574 107 1,336 125 452 1,657 3,548 9% 2% 20% 2% 7% 25% 54%
North East SHA 5J9 DARLINGTON PCT 4,053 421 1,205 1,520 739 168 10% 30% 37% 18% 4% 3,697 305 90 714 72 243 938 2,012 8% 2% 19% 2% 7% 25% 54%
North East SHA 5KF GATESHEAD PCT 7,986 798 2,382 2,745 1,546 514 10% 30% 34% 19% 6% 7,210 624 149 1,653 114 516 1,930 3,733 9% 2% 23% 2% 7% 27% 52%
North East SHA 5KG SOUTH TYNESIDE PCT 6,064 627 1,763 2,013 1,258 403 10% 29% 33% 21% 7% 5,521 575 117 1,320 127 391 1,498 2,780 10% 2% 24% 2% 7% 27% 50%
North East SHA 5KL SUNDERLAND TEACHING PCT 11,064 1,086 3,196 3,607 2,326 850 10% 29% 33% 21% 8% 10,069 1,014 200 2,549 209 776 2,811 5,025 10% 2% 25% 2% 8% 28% 50%
North East SHA 5KM MIDDLESBROUGH PCT 5,642 524 1,723 1,893 1,109 393 9% 31% 34% 20% 7% 5,099 475 109 1,181 126 409 1,380 2,580 9% 2% 23% 2% 8% 27% 51%
North East SHA 5ND COUNTY DURHAM PCT 20,673 1,957 6,116 7,082 4,187 1,331 9% 30% 34% 20% 6% 18,846 1,762 402 4,609 374 1,343 5,072 9,522 9% 2% 24% 2% 7% 27% 51%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,171 538 1,599 1,730 999 304 10% 31% 33% 19% 6% 4,716 444 94 1,056 110 324 1,278 2,393 9% 2% 22% 2% 7% 27% 51%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,617 1,376 4,034 4,243 2,322 641 11% 32% 34% 18% 5% 11,518 978 192 2,300 157 674 3,137 6,155 8% 2% 20% 1% 6% 27% 53%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,057 567 1,969 2,005 1,116 401 9% 33% 33% 18% 7% 5,481 458 112 1,203 124 353 1,387 3,017 8% 2% 22% 2% 6% 25% 55%
North West SHA 5F5 SALFORD PCT 8,917 1,016 2,734 2,938 1,668 562 11% 31% 33% 19% 6% 8,155 638 177 1,819 156 639 2,165 4,275 8% 2% 22% 2% 8% 27% 52%
North West SHA 5F7 STOCKPORT PCT 11,331 1,315 3,905 3,836 1,804 471 12% 34% 34% 16% 4% 10,245 722 158 1,746 157 629 2,714 5,762 7% 2% 17% 2% 6% 26% 56%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,195 1,244 3,729 4,209 2,287 726 10% 31% 35% 19% 6% 11,155 1,000 211 2,538 202 729 3,045 5,811 9% 2% 23% 2% 7% 27% 52%
North West SHA 5HP BLACKPOOL PCT 5,721 474 1,672 1,915 1,234 426 8% 29% 33% 22% 7% 5,268 486 120 1,409 125 438 1,485 2,538 9% 2% 27% 2% 8% 28% 48%
North West SHA 5HQ BOLTON PCT 10,869 1,182 3,385 3,762 1,970 570 11% 31% 35% 18% 5% 9,779 762 198 1,960 177 674 2,523 5,350 8% 2% 20% 2% 7% 26% 55%
North West SHA 5J2 WARRINGTON PCT 7,809 955 2,715 2,625 1,172 342 12% 35% 34% 15% 4% 7,087 508 82 1,236 110 397 1,832 4,046 7% 1% 17% 2% 6% 26% 57%
North West SHA 5J4 KNOWSLEY PCT 5,953 635 1,737 1,795 1,248 538 11% 29% 30% 21% 9% 5,336 587 154 1,552 150 428 1,535 2,532 11% 3% 29% 3% 8% 29% 47%
North West SHA 5J5 OLDHAM PCT 8,682 856 2,697 3,004 1,625 500 10% 31% 35% 19% 6% 7,818 616 141 1,596 148 484 1,972 4,287 8% 2% 20% 2% 6% 25% 55%
North West SHA 5JX BURY PCT 7,271 780 2,372 2,494 1,265 362 11% 33% 34% 17% 5% 6,612 506 123 1,301 141 411 1,720 3,624 8% 2% 20% 2% 6% 26% 55%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 9,040 919 2,712 3,174 1,730 506 10% 30% 35% 19% 6% 8,173 664 153 1,734 146 559 2,239 4,302 8% 2% 21% 2% 7% 27% 53%
North West SHA 5NE CUMBRIA TEACHING PCT 20,402 2,386 6,882 6,795 3,435 903 12% 34% 33% 17% 4% 18,535 1,471 339 3,609 332 1,095 4,888 10,041 8% 2% 19% 2% 6% 26% 54%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,357 1,409 4,430 4,627 2,259 631 11% 33% 35% 17% 5% 12,313 1,089 240 2,600 231 740 3,377 6,409 9% 2% 21% 2% 6% 27% 52%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,896 1,973 6,128 6,086 2,859 850 11% 34% 34% 16% 5% 16,261 1,191 318 3,029 362 995 4,256 8,925 7% 2% 19% 2% 6% 26% 55%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,737 1,479 4,711 4,957 2,732 858 10% 32% 34% 19% 6% 13,385 1,105 255 2,897 244 804 3,595 7,121 8% 2% 22% 2% 6% 27% 53%
North West SHA 5NJ SEFTON PCT 10,910 1,222 3,380 3,814 1,967 528 11% 31% 35% 18% 5% 9,972 886 180 2,182 194 624 2,775 5,162 9% 2% 22% 2% 6% 28% 52%
North West SHA 5NK WIRRAL PCT 12,740 1,497 4,127 4,132 2,237 747 12% 32% 32% 18% 6% 11,642 1,049 215 2,659 205 795 3,140 6,094 9% 2% 23% 2% 7% 27% 52%
North West SHA 5NL LIVERPOOL PCT 18,492 2,194 5,630 5,900 3,408 1,360 12% 30% 32% 18% 7% 16,673 1,475 384 3,970 364 1,391 4,381 8,679 9% 2% 24% 2% 8% 26% 52%
North West SHA 5NM HALTON & ST HELENS PCT 12,272 1,214 3,779 4,227 2,241 811 10% 31% 34% 18% 7% 11,163 978 221 2,720 202 821 3,121 5,671 9% 2% 24% 2% 7% 28% 51%
North West SHA 5NN WESTERN CHESHIRE PCT 10,126 1,308 3,621 3,264 1,523 410 13% 36% 32% 15% 4% 9,194 700 163 1,601 145 524 2,271 5,287 8% 2% 17% 2% 6% 25% 58%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,148 2,105 6,450 6,056 2,824 714 12% 36% 33% 16% 4% 16,494 1,158 319 2,894 232 820 4,320 9,216 7% 2% 18% 1% 5% 26% 56%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,193 796 2,553 2,751 1,571 522 10% 31% 34% 19% 6% 7,438 559 155 1,608 150 543 1,926 3,967 8% 2% 22% 2% 7% 26% 53%
North West SHA 5NR TRAFFORD PCT 8,335 1,056 2,804 2,815 1,307 354 13% 34% 34% 16% 4% 7,559 522 124 1,299 93 468 1,887 4,331 7% 2% 17% 1% 6% 25% 57%
North West SHA 5NT MANCHESTER PCT 19,659 2,462 5,792 6,424 3,574 1,407 13% 29% 33% 18% 7% 17,652 1,146 382 3,386 501 1,507 4,334 9,887 6% 2% 19% 3% 9% 25% 56%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,418 518 2,054 2,400 1,132 314 8% 32% 37% 18% 5% 5,878 453 110 1,122 107 301 1,557 3,257 8% 2% 19% 2% 5% 26% 55%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,694 896 3,011 3,370 1,844 572 9% 31% 35% 19% 6% 8,804 807 160 1,939 190 590 2,444 4,529 9% 2% 22% 2% 7% 28% 51%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,902 843 2,526 2,828 1,303 402 11% 32% 36% 16% 5% 7,143 500 112 1,279 112 430 1,857 3,981 7% 2% 18% 2% 6% 26% 56%
Yorkshire and the Humber 5JE BARNSLEY PCT 9,266 900 2,710 3,185 1,845 625 10% 29% 34% 20% 7% 8,399 816 191 2,031 152 584 2,214 4,311 10% 2% 24% 2% 7% 26% 51%
Yorkshire and the Humber 5N1 LEEDS PCT 30,927 3,597 10,365 10,780 4,802 1,383 12% 34% 35% 16% 4% 27,867 1,800 504 4,488 606 1,825 6,832 16,191 6% 2% 16% 2% 7% 25% 58%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,642 1,596 4,945 5,524 2,798 779 10% 32% 35% 18% 5% 14,071 965 240 2,442 269 915 3,565 7,957 7% 2% 17% 2% 7% 25% 57%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,477 1,204 4,093 4,681 2,615 885 9% 30% 35% 19% 7% 12,348 1,105 228 2,754 189 731 3,455 6,437 9% 2% 22% 2% 6% 28% 52%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,575 2,539 7,095 7,105 3,709 1,127 12% 33% 33% 17% 5% 19,579 1,541 325 3,542 397 1,342 5,226 10,738 8% 2% 18% 2% 7% 27% 55%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,645 1,091 3,510 4,036 2,310 699 9% 30% 35% 20% 6% 10,556 977 229 2,471 212 688 2,823 5,468 9% 2% 23% 2% 7% 27% 52%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 31,165 3,691 11,284 10,550 4,532 1,109 12% 36% 34% 15% 4% 28,422 2,167 458 4,657 418 1,410 7,436 16,252 8% 2% 16% 1% 5% 26% 57%
Yorkshire and the Humber 5NW EAST RIDING OF YORKSHIRE PCT 12,346 1,264 4,215 4,296 2,025 546 10% 34% 35% 16% 4% 11,273 899 179 2,091 127 535 3,114 6,245 8% 2% 19% 1% 5% 28% 55%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,830 1,116 3,222 3,770 2,063 659 10% 30% 35% 19% 6% 9,815 732 192 2,053 223 605 2,665 5,273 7% 2% 21% 2% 6% 27% 54%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,473 1,976 5,843 6,996 3,556 1,103 10% 30% 36% 18% 6% 17,474 1,177 318 3,266 322 1,132 4,270 9,938 7% 2% 19% 2% 6% 24% 57%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,480 641 1,919 2,302 1,281 338 10% 30% 36% 20% 5% 5,903 501 134 1,286 146 317 1,653 3,072 8% 2% 22% 2% 5% 28% 52%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,616 1,459 3,884 4,383 2,127 763 12% 31% 35% 17% 6% 11,492 754 198 2,103 359 861 2,798 6,559 7% 2% 18% 3% 7% 24% 57%
East Midlands SHA 5ET BASSETLAW PCT 4,301 453 1,331 1,543 767 206 11% 31% 36% 18% 5% 3,907 323 63 875 45 203 996 2,138 8% 2% 22% 1% 5% 25% 55%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 27,647 2,869 8,993 9,541 4,953 1,290 10% 33% 35% 18% 5% 25,177 2,126 420 4,947 381 1,529 6,610 13,694 8% 2% 20% 2% 6% 26% 54%
267
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
State of health Long-standing conditions
Psychological or emotional condition
% Deafness or hearing impairment
% Condition limiting basic physical
% Blindness or visual impairment
Deafness or hearing impairment
% Other long-standing condition
Condition limiting basic physical
State of health - total responses
Long-standing conditions - total
Blindness or visual impairment
Other long-standing condition
% Psychological or emotional
% No long-standing condition
No long-standing condition
% Learning difficulty
Learning difficulty
% Very good
% Excellent
SHA name
PCT name
responses
Very good
PCT code
Excellent
condition
activities
activities
% Good
% Poor
% Fair
Good
Poor
Fair
N/A N/A Results for England as a whole 2,069,842 234,441 690,273 715,159 335,623 94,347 11% 33% 35% 16% 5% 1,874,938 131,008 32,446 326,933 36,420 110,974 470,752 1,072,390 7% 2% 17% 2% 6% 25% 57%
East Midlands SHA 5N7 DERBY CITY PCT 10,845 1,104 3,358 3,947 1,854 581 10% 31% 36% 17% 5% 9,860 847 195 1,922 200 649 2,479 5,418 9% 2% 19% 2% 7% 25% 55%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 25,721 2,655 8,377 8,939 4,604 1,146 10% 33% 35% 18% 4% 23,469 1,864 425 4,731 418 1,351 6,308 12,619 8% 2% 20% 2% 6% 27% 54%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 28,799 2,958 9,245 10,234 5,116 1,246 10% 32% 36% 18% 4% 26,258 2,124 503 5,129 482 1,483 6,974 14,218 8% 2% 20% 2% 6% 27% 54%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 26,090 3,094 9,239 9,098 3,797 863 12% 35% 35% 15% 3% 23,739 1,567 351 3,580 419 1,316 5,906 13,956 7% 1% 15% 2% 6% 25% 59%
East Midlands SHA 5PC LEICESTER CITY PCT 13,084 1,510 3,843 4,678 2,308 745 12% 29% 36% 18% 6% 11,727 673 241 1,955 336 791 2,456 7,162 6% 2% 17% 3% 7% 21% 61%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 26,238 2,676 8,971 9,409 4,175 1,006 10% 34% 36% 16% 4% 23,775 1,506 445 4,006 441 1,304 6,006 13,711 6% 2% 17% 2% 5% 25% 58%
West Midlands SHA 5CN HEREFORDSHIRE PCT 7,024 800 2,349 2,437 1,150 288 11% 33% 35% 16% 4% 6,431 551 112 1,161 145 262 1,642 3,620 9% 2% 18% 2% 4% 26% 56%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,466 1,707 4,714 4,729 2,548 768 12% 33% 33% 18% 5% 13,057 907 254 2,409 282 918 3,473 7,188 7% 2% 18% 2% 7% 27% 55%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,571 1,415 3,986 4,071 1,642 458 12% 34% 35% 14% 4% 10,491 841 179 1,816 209 552 2,683 5,955 8% 2% 17% 2% 5% 26% 57%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,971 789 2,769 3,662 2,139 613 8% 28% 37% 21% 6% 8,923 724 191 2,007 192 518 2,358 4,740 8% 2% 22% 2% 6% 26% 53%
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,154 1,319 4,047 4,800 2,304 685 10% 31% 36% 18% 5% 11,806 837 248 2,204 268 727 2,987 6,670 7% 2% 19% 2% 6% 25% 56%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,336 638 1,967 2,252 1,131 348 10% 31% 36% 18% 5% 5,824 449 119 1,090 135 380 1,511 3,191 8% 2% 19% 2% 7% 26% 55%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,596 881 2,736 3,384 1,939 655 9% 29% 35% 20% 7% 8,573 700 209 1,771 172 528 2,180 4,702 8% 2% 21% 2% 6% 25% 55%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,689 1,023 2,853 3,882 2,145 787 10% 27% 36% 20% 7% 9,252 477 222 1,546 305 588 2,026 5,662 5% 2% 17% 3% 6% 22% 61%
West Midlands SHA 5PE DUDLEY PCT 12,100 1,164 3,774 4,422 2,129 610 10% 31% 37% 18% 5% 11,035 872 189 2,161 191 618 2,907 6,021 8% 2% 20% 2% 6% 26% 55%
West Midlands SHA 5PF SANDWELL PCT 12,520 1,035 3,383 4,503 2,783 816 8% 27% 36% 22% 7% 11,254 920 242 2,544 244 679 2,951 5,993 8% 2% 23% 2% 6% 26% 53%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,371 1,489 4,654 5,454 2,885 889 10% 30% 35% 19% 6% 13,697 949 275 2,646 282 877 3,550 7,684 7% 2% 19% 2% 6% 26% 56%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,316 875 2,714 2,916 1,422 389 11% 33% 35% 17% 5% 7,590 604 137 1,563 115 441 2,066 4,104 8% 2% 21% 2% 6% 27% 54%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,520 950 3,167 3,593 2,060 750 9% 30% 34% 20% 7% 9,467 820 171 2,239 238 675 2,612 4,846 9% 2% 24% 3% 7% 28% 51%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,921 2,364 7,961 8,626 3,981 988 10% 33% 36% 17% 4% 21,700 1,518 342 3,928 332 1,151 5,912 11,952 7% 2% 18% 2% 5% 27% 55%
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,305 2,382 7,615 7,847 3,605 856 11% 34% 35% 16% 4% 20,368 1,464 312 3,439 387 1,237 5,497 11,201 7% 2% 17% 2% 6% 27% 55%
West Midlands SHA 5PM WARWICKSHIRE PCT 21,246 2,375 7,392 7,386 3,279 814 11% 35% 35% 15% 4% 19,294 1,286 299 3,071 401 998 5,016 11,030 7% 2% 16% 2% 5% 26% 57%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,465 854 2,887 3,067 1,297 359 10% 34% 36% 15% 4% 7,666 577 150 1,316 144 418 1,907 4,415 8% 2% 17% 2% 5% 25% 58%
East of England SHA 5GC LUTON PCT 7,399 767 2,183 2,819 1,276 355 10% 30% 38% 17% 5% 6,579 341 118 977 140 304 1,444 4,102 5% 2% 15% 2% 5% 22% 62%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,903 1,467 4,714 4,973 2,187 563 11% 34% 36% 16% 4% 12,750 916 212 2,282 216 623 3,218 7,333 7% 2% 18% 2% 5% 25% 58%
East of England SHA 5P2 BEDFORDSHIRE PCT 16,236 1,837 5,641 5,740 2,446 573 11% 35% 35% 15% 4% 14,701 910 204 2,138 191 672 3,617 8,797 6% 1% 15% 1% 5% 25% 60%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,976 2,508 7,722 7,835 3,195 716 11% 35% 36% 15% 3% 19,900 1,193 298 2,889 338 995 4,960 11,896 6% 1% 15% 2% 5% 25% 60%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 22,005 2,653 7,888 7,722 3,032 711 12% 36% 35% 14% 3% 19,817 1,135 271 2,839 292 996 4,737 12,078 6% 1% 14% 1% 5% 24% 61%
East of England SHA 5PN PETERBOROUGH PCT 6,359 644 1,901 2,368 1,159 285 10% 30% 37% 18% 4% 5,744 336 121 914 120 370 1,457 3,308 6% 2% 16% 2% 6% 25% 58%
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,526 3,127 8,577 7,869 3,263 690 13% 36% 33% 14% 3% 21,444 1,217 263 3,091 361 1,168 5,324 12,782 6% 1% 14% 2% 5% 25% 60%
East of England SHA 5PQ NORFOLK PCT 29,285 2,823 9,872 10,616 4,846 1,127 10% 34% 36% 17% 4% 26,644 2,120 424 4,804 540 1,596 7,012 14,487 8% 2% 18% 2% 6% 26% 54%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,938 767 2,895 3,155 1,636 484 9% 32% 35% 18% 5% 8,160 683 178 1,758 165 517 2,276 4,258 8% 2% 22% 2% 6% 28% 52%
East of England SHA 5PT SUFFOLK PCT 23,664 2,701 8,514 8,109 3,483 857 11% 36% 34% 15% 4% 21,657 1,476 328 3,437 321 1,218 5,438 12,586 7% 2% 16% 1% 6% 25% 58%
East of England SHA 5PV WEST ESSEX PCT 10,748 1,180 3,769 3,818 1,589 392 11% 35% 36% 15% 4% 9,772 637 145 1,520 169 503 2,385 5,781 7% 1% 16% 2% 5% 24% 59%
East of England SHA 5PW NORTH EAST ESSEX PCT 12,503 1,308 4,079 4,333 2,161 623 10% 33% 35% 17% 5% 11,452 914 201 2,255 242 667 3,113 6,137 8% 2% 20% 2% 6% 27% 54%
East of England SHA 5PX MID ESSEX PCT 14,403 1,686 5,271 4,965 2,007 473 12% 37% 34% 14% 3% 13,058 853 175 1,938 145 618 3,365 7,757 7% 1% 15% 1% 5% 26% 59%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,684 1,692 5,364 5,508 2,459 661 11% 34% 35% 16% 4% 14,165 894 188 2,396 248 755 3,463 8,325 6% 1% 17% 2% 5% 24% 59%
London SHA 5A4 HAVERING PCT 9,666 1,049 3,211 3,428 1,565 412 11% 33% 35% 16% 4% 8,695 635 171 1,535 138 425 2,152 5,064 7% 2% 18% 2% 5% 25% 58%
London SHA 5A5 KINGSTON PCT 7,177 949 2,506 2,530 927 264 13% 35% 35% 13% 4% 6,452 301 98 825 91 280 1,357 4,198 5% 2% 13% 1% 4% 21% 65%
London SHA 5A7 BROMLEY PCT 12,286 1,384 4,375 4,380 1,727 421 11% 36% 36% 14% 3% 11,068 667 167 1,587 186 560 2,636 6,691 6% 2% 14% 2% 5% 24% 60%
London SHA 5A8 GREENWICH PCT 9,516 1,141 3,078 3,208 1,576 512 12% 32% 34% 17% 5% 8,544 420 146 1,375 184 492 1,941 5,221 5% 2% 16% 2% 6% 23% 61%
London SHA 5A9 BARNET PCT 13,003 1,677 4,240 4,624 1,908 554 13% 33% 36% 15% 4% 11,571 570 185 1,555 224 618 2,469 7,431 5% 2% 13% 2% 5% 21% 64%
London SHA 5AT HILLINGDON PCT 9,894 1,091 3,270 3,560 1,572 401 11% 33% 36% 16% 4% 8,841 536 150 1,363 184 476 1,927 5,475 6% 2% 15% 2% 5% 22% 62%
London SHA 5C1 ENFIELD PCT 9,350 1,078 2,823 3,420 1,567 462 12% 30% 37% 17% 5% 8,304 420 139 1,275 182 466 1,780 5,210 5% 2% 15% 2% 6% 21% 63%
London SHA 5C2 BARKING & DAGENHAM PCT 6,321 691 1,804 2,284 1,183 359 11% 29% 36% 19% 6% 5,595 311 101 1,017 139 320 1,222 3,386 6% 2% 18% 2% 6% 22% 61%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,753 1,421 3,025 3,161 1,541 605 15% 31% 32% 16% 6% 8,613 323 179 1,268 290 644 1,857 5,340 4% 2% 15% 3% 7% 22% 62%
London SHA 5C4 TOWER HAMLETS PCT 8,955 1,053 2,846 3,048 1,427 582 12% 32% 34% 16% 6% 7,871 272 134 1,110 203 599 1,565 5,085 3% 2% 14% 3% 8% 20% 65%
London SHA 5C5 NEWHAM PCT 11,494 1,358 3,132 4,231 2,060 714 12% 27% 37% 18% 6% 10,189 380 185 1,578 300 611 1,918 6,664 4% 2% 15% 3% 6% 19% 65%
London SHA 5C9 HARINGEY PCT 10,088 1,240 3,064 3,515 1,637 631 12% 30% 35% 16% 6% 8,862 376 174 1,280 211 636 1,882 5,578 4% 2% 14% 2% 7% 21% 63%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,928 1,027 2,405 2,174 965 356 15% 35% 31% 14% 5% 6,185 251 103 861 123 416 1,289 3,989 4% 2% 14% 2% 7% 21% 64%
London SHA 5HX EALING PCT 13,335 1,566 4,054 4,933 2,098 685 12% 30% 37% 16% 5% 11,737 519 213 1,602 276 651 2,325 7,763 4% 2% 14% 2% 6% 20% 66%
London SHA 5HY HOUNSLOW PCT 8,886 1,026 2,822 3,272 1,390 376 12% 32% 37% 16% 4% 7,881 339 113 1,070 170 392 1,548 5,205 4% 1% 14% 2% 5% 20% 66%
London SHA 5K5 BRENT PCT 12,890 1,555 3,733 4,701 2,234 667 12% 29% 36% 17% 5% 11,237 508 237 1,675 316 653 2,158 7,276 5% 2% 15% 3% 6% 19% 65%
London SHA 5K6 HARROW PCT 8,672 896 2,732 3,358 1,329 357 10% 32% 39% 15% 4% 7,802 433 133 1,099 176 379 1,626 5,051 6% 2% 14% 2% 5% 21% 65%
London SHA 5K7 CAMDEN PCT 9,268 1,573 3,145 2,864 1,247 439 17% 34% 31% 13% 5% 8,290 285 120 1,042 169 669 1,872 5,210 3% 1% 13% 2% 8% 23% 63%
London SHA 5K8 ISLINGTON PCT 7,851 1,053 2,612 2,533 1,216 436 13% 33% 32% 15% 6% 6,955 265 131 990 186 586 1,509 4,332 4% 2% 14% 3% 8% 22% 62%
London SHA 5K9 CROYDON PCT 13,885 1,487 4,509 5,012 2,267 611 11% 32% 36% 16% 4% 12,460 659 232 1,828 275 725 3,018 7,503 5% 2% 15% 2% 6% 24% 60%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,253 1,094 2,514 2,263 1,000 382 15% 35% 31% 14% 5% 6,369 257 94 888 153 475 1,354 4,004 4% 1% 14% 2% 7% 21% 63%
London SHA 5LC WESTMINSTER PCT 9,417 1,467 3,194 2,920 1,339 497 16% 34% 31% 14% 5% 8,402 325 127 1,177 212 600 1,758 5,394 4% 2% 14% 3% 7% 21% 64%
London SHA 5LD LAMBETH PCT 14,098 2,056 4,932 4,417 2,033 660 15% 35% 31% 14% 5% 12,425 413 197 1,613 368 830 2,471 8,038 3% 2% 13% 3% 7% 20% 65%
London SHA 5LE SOUTHWARK PCT 11,661 1,741 3,877 3,764 1,698 580 15% 33% 32% 15% 5% 10,372 387 169 1,518 261 734 2,118 6,591 4% 2% 15% 3% 7% 20% 64%
London SHA 5LF LEWISHAM PCT 10,934 1,405 3,630 3,642 1,703 554 13% 33% 33% 16% 5% 9,720 401 164 1,366 237 611 2,237 5,997 4% 2% 14% 2% 6% 23% 62%
London SHA 5LG WANDSWORTH PCT 13,353 2,098 5,058 4,121 1,626 450 16% 38% 31% 12% 3% 11,907 354 142 1,337 238 632 2,385 7,995 3% 1% 11% 2% 5% 20% 67%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,502 1,164 2,935 2,331 872 199 16% 39% 31% 12% 3% 6,686 337 94 683 81 322 1,451 4,437 5% 1% 10% 1% 5% 22% 66%
London SHA 5M7 SUTTON & MERTON PCT 14,539 1,722 5,000 5,164 2,165 488 12% 34% 36% 15% 3% 13,027 690 188 1,770 245 708 2,931 8,159 5% 1% 14% 2% 5% 23% 63%
London SHA 5NA REDBRIDGE PCT 9,557 969 2,898 3,533 1,681 476 10% 30% 37% 18% 5% 8,501 471 134 1,375 166 411 1,918 5,244 6% 2% 16% 2% 5% 23% 62%
London SHA 5NC WALTHAM FOREST PCT 9,893 1,128 2,959 3,591 1,737 478 11% 30% 36% 18% 5% 8,777 383 160 1,262 220 496 1,998 5,478 4% 2% 14% 3% 6% 23% 62%
London SHA TAK BEXLEY CARE TRUST 8,556 858 2,854 3,172 1,314 357 10% 33% 37% 15% 4% 7,698 480 132 1,282 153 371 1,890 4,562 6% 2% 17% 2% 5% 25% 59%
268
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
State of health Long-standing conditions
Psychological or emotional condition
% Deafness or hearing impairment
% Condition limiting basic physical
% Blindness or visual impairment
Deafness or hearing impairment
% Other long-standing condition
Condition limiting basic physical
State of health - total responses
Long-standing conditions - total
Blindness or visual impairment
Other long-standing condition
% Psychological or emotional
% No long-standing condition
No long-standing condition
% Learning difficulty
Learning difficulty
% Very good
% Excellent
SHA name
PCT name
responses
Very good
PCT code
Excellent
condition
activities
activities
% Good
% Poor
% Fair
Good
Poor
Fair
N/A N/A Results for England as a whole 2,069,842 234,441 690,273 715,159 335,623 94,347 11% 33% 35% 16% 5% 1,874,938 131,008 32,446 326,933 36,420 110,974 470,752 1,072,390 7% 2% 17% 2% 6% 25% 57%
South East Coast SHA 5L3 MEDWAY PCT 10,255 983 3,414 3,710 1,703 445 10% 33% 36% 17% 4% 9,330 556 132 1,558 190 499 2,445 5,358 6% 1% 17% 2% 5% 26% 57%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,686 1,428 4,183 3,725 1,789 560 12% 36% 32% 15% 5% 10,714 675 171 1,561 263 919 2,700 6,202 6% 2% 15% 2% 9% 25% 58%
South East Coast SHA 5P5 SURREY PCT 44,128 5,728 16,872 15,145 5,249 1,135 13% 38% 34% 12% 3% 40,032 2,304 567 5,017 599 1,818 9,393 24,925 6% 1% 13% 1% 5% 23% 62%
South East Coast SHA 5P6 WEST SUSSEX PCT 31,687 3,639 11,070 11,263 4,587 1,128 11% 35% 36% 14% 4% 29,040 2,054 465 4,627 494 1,654 7,200 16,740 7% 2% 16% 2% 6% 25% 58%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,484 1,506 4,600 4,693 2,120 566 11% 34% 35% 16% 4% 12,310 1,004 222 2,144 198 663 3,368 6,839 8% 2% 17% 2% 5% 27% 56%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 7,053 647 2,290 2,498 1,277 341 9% 32% 35% 18% 5% 6,490 527 131 1,317 167 442 1,776 3,412 8% 2% 20% 3% 7% 27% 53%
South East Coast SHA 5P9 WEST KENT PCT 26,456 3,019 9,640 9,137 3,784 875 11% 36% 35% 14% 3% 24,022 1,479 323 3,504 424 1,219 5,881 14,265 6% 1% 15% 2% 5% 24% 59%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 29,056 2,944 9,736 10,151 4,881 1,342 10% 34% 35% 17% 5% 26,618 2,034 501 5,175 609 1,605 7,173 14,376 8% 2% 19% 2% 6% 27% 54%
South Central SHA 5CQ MILTON KEYNES PCT 9,290 1,040 3,120 3,381 1,412 337 11% 34% 36% 15% 4% 8,546 463 107 1,243 197 439 2,131 5,120 5% 1% 15% 2% 5% 25% 60%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,907 906 2,649 2,817 1,187 349 11% 34% 36% 15% 4% 7,179 504 131 1,212 139 416 1,850 4,061 7% 2% 17% 2% 6% 26% 57%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,976 1,212 3,379 3,473 1,499 414 12% 34% 35% 15% 4% 9,067 577 141 1,450 228 639 2,238 5,247 6% 2% 16% 3% 7% 25% 58%
South Central SHA 5QC HAMPSHIRE PCT 50,179 6,132 18,580 17,375 6,639 1,453 12% 37% 35% 13% 3% 45,781 3,277 685 6,820 858 2,383 11,390 26,670 7% 1% 15% 2% 5% 25% 58%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,933 2,540 7,781 6,572 2,553 486 13% 39% 33% 13% 2% 18,012 1,198 256 2,121 257 771 4,246 11,266 7% 1% 12% 1% 4% 24% 63%
South Central SHA 5QE OXFORDSHIRE PCT 25,611 3,790 9,547 8,425 3,169 680 15% 37% 33% 12% 3% 23,377 1,377 333 2,952 352 1,291 5,445 14,467 6% 1% 13% 2% 6% 23% 62%
South Central SHA 5QF BERKSHIRE WEST PCT 18,688 2,419 7,027 6,371 2,378 493 13% 38% 34% 13% 3% 17,168 949 216 1,932 289 847 3,905 10,939 6% 1% 11% 2% 5% 23% 64%
South Central SHA 5QG BERKSHIRE EAST PCT 15,520 1,848 5,480 5,445 2,222 526 12% 35% 35% 14% 3% 13,933 764 202 1,751 280 647 3,100 8,867 5% 1% 13% 2% 5% 22% 64%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,525 517 1,818 1,990 946 254 9% 33% 36% 17% 5% 5,111 377 94 1,021 115 303 1,502 2,605 7% 2% 20% 2% 6% 29% 51%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,597 1,141 3,394 3,359 1,399 303 12% 35% 35% 15% 3% 8,757 597 148 1,226 124 402 2,082 5,345 7% 2% 14% 1% 5% 24% 61%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,445 1,181 3,497 3,458 1,765 544 11% 33% 33% 17% 5% 9,657 827 173 1,982 307 657 2,661 5,046 9% 2% 21% 3% 7% 28% 52%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,548 978 2,913 2,427 995 235 13% 39% 32% 13% 3% 6,907 462 100 931 85 426 1,589 4,200 7% 1% 13% 1% 6% 23% 61%
South West SHA 5K3 SWINDON PCT 8,000 959 2,698 2,803 1,244 296 12% 34% 35% 16% 4% 7,268 476 116 1,137 163 404 1,783 4,283 7% 2% 16% 2% 6% 25% 59%
South West SHA 5M8 NORTH SOMERSET PCT 8,021 994 2,957 2,581 1,189 299 12% 37% 32% 15% 4% 7,363 555 121 1,247 114 361 1,978 4,130 8% 2% 17% 2% 5% 27% 56%
South West SHA 5QH GLOUCESTERSHIRE PCT 23,417 2,766 8,189 8,180 3,483 799 12% 35% 35% 15% 3% 21,264 1,537 331 3,348 362 1,167 5,431 12,259 7% 2% 16% 2% 5% 26% 58%
South West SHA 5QJ BRISTOL PCT 17,457 2,327 6,048 5,726 2,562 794 13% 35% 33% 15% 5% 15,741 969 280 2,558 389 1,110 3,735 9,180 6% 2% 16% 2% 7% 24% 58%
South West SHA 5QK WILTSHIRE PCT 17,540 2,126 6,354 6,077 2,448 535 12% 36% 35% 14% 3% 15,942 1,187 259 2,454 278 813 4,237 9,028 7% 2% 15% 2% 5% 27% 57%
South West SHA 5QL SOMERSET PCT 20,596 2,400 7,075 7,128 3,163 830 12% 34% 35% 15% 4% 18,823 1,544 328 3,359 382 964 4,844 10,408 8% 2% 18% 2% 5% 26% 55%
South West SHA 5QM DORSET PCT 15,650 1,695 5,431 5,488 2,483 554 11% 35% 35% 16% 4% 14,380 1,249 294 2,758 211 770 3,933 7,679 9% 2% 19% 1% 5% 27% 53%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,080 1,602 4,968 4,835 2,071 604 11% 35% 34% 15% 4% 12,954 975 229 2,184 272 683 3,275 7,450 8% 2% 17% 2% 5% 25% 58%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,176 2,421 7,379 6,910 3,536 930 11% 35% 33% 17% 4% 19,302 1,660 383 3,820 320 1,106 5,276 10,155 9% 2% 20% 2% 6% 27% 53%
South West SHA 5QQ DEVON PCT 29,881 3,446 10,606 10,163 4,544 1,123 12% 35% 34% 15% 4% 27,466 2,373 450 4,843 480 1,582 7,481 14,887 9% 2% 18% 2% 6% 27% 54%
South West SHA TAL TORBAY CARE TRUST 5,708 552 1,878 1,947 1,021 309 10% 33% 34% 18% 5% 5,242 494 114 1,148 120 332 1,405 2,767 9% 2% 22% 2% 6% 27% 53%
269
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Deaf and uses sign language Parent or legal guardian Carer responsibility
Carer responsibility - total responses
Deaf and uses sign language - total
Parent or legal guardian - total
SHA name
PCT name
responses
responses
PCT code
% Yes
% Yes
% Yes
% No
% No
% No
Yes
Yes
Yes
No
No
No
N/A N/A Results for England as a whole 2,003,447 5,755 1,997,692 * 100% 2,022,381 523,287 1,499,094 26% 74% 2,023,369 145,530 1,877,839 7% 93%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 99,605 196 99,409 * 100% 100,484 23,276 77,208 23% 77% 100,541 8,025 92,515 8% 92%
North West SHA N/A N/A 270,046 685 269,361 * 100% 272,432 66,515 205,916 24% 76% 272,695 22,515 250,180 8% 92%
Yorkshire and the Humber N/A N/A 200,133 507 199,626 * 100% 201,819 50,617 151,202 25% 75% 202,065 15,090 186,975 7% 93%
East Midlands SHA N/A N/A 169,563 529 169,034 * 100% 171,160 44,082 127,077 26% 74% 171,252 12,761 158,490 7% 93%
West Midlands SHA N/A N/A 210,198 616 209,582 * 100% 212,168 54,529 157,639 26% 74% 212,309 17,236 195,073 8% 92%
East of England SHA N/A N/A 219,108 537 218,571 * 100% 221,468 59,594 161,874 27% 73% 221,560 14,671 206,889 7% 93%
London SHA N/A N/A 306,305 1,636 304,669 1% 99% 309,317 85,622 223,694 28% 72% 309,307 20,672 288,635 7% 93%
South East Coast SHA N/A N/A 168,238 301 167,937 * 100% 169,780 44,759 125,021 26% 74% 169,830 10,845 158,984 6% 94%
South Central SHA N/A N/A 157,805 343 157,461 * 100% 159,376 43,869 115,508 28% 72% 159,391 9,336 150,056 6% 94%
South West SHA N/A N/A 202,447 406 202,041 * 100% 204,379 50,424 153,955 25% 75% 204,420 14,379 190,041 7% 93%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,321 16 10,304 * 100% 10,409 2,378 8,031 23% 77% 10,418 812 9,606 8% 92%
North East SHA 5D8 NORTH TYNESIDE PCT 8,130 23 8,107 * 100% 8,147 1,984 6,163 24% 76% 8,172 597 7,575 7% 93%
North East SHA 5D9 HARTLEPOOL PCT 3,250 15 3,235 * 100% 3,291 731 2,559 22% 78% 3,302 286 3,016 9% 91%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,027 13 7,014 * 100% 7,092 1,776 5,316 25% 75% 7,084 544 6,541 8% 92%
North East SHA 5J9 DARLINGTON PCT 3,934 4 3,930 * 100% 3,966 1,001 2,965 25% 75% 3,971 249 3,722 6% 94%
North East SHA 5KF GATESHEAD PCT 7,721 16 7,705 * 100% 7,800 1,814 5,986 23% 77% 7,801 598 7,204 8% 92%
North East SHA 5KG SOUTH TYNESIDE PCT 5,866 11 5,856 * 100% 5,916 1,295 4,621 22% 78% 5,901 468 5,433 8% 92%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,721 27 10,694 * 100% 10,790 2,452 8,338 23% 77% 10,813 983 9,830 9% 91%
North East SHA 5KM MIDDLESBROUGH PCT 5,465 21 5,444 * 100% 5,531 1,354 4,177 24% 76% 5,542 514 5,028 9% 91%
North East SHA 5ND COUNTY DURHAM PCT 19,984 30 19,954 * 100% 20,169 4,634 15,535 23% 77% 20,192 1,698 18,493 8% 92%
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,007 7 5,000 * 100% 5,062 1,080 3,982 21% 79% 5,040 398 4,643 8% 92%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,178 13 12,165 * 100% 12,311 2,776 9,535 23% 77% 12,305 878 11,426 7% 93%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,906 33 5,873 1% 99% 5,948 1,697 4,250 29% 71% 5,941 547 5,393 9% 91%
North West SHA 5F5 SALFORD PCT 8,636 20 8,616 * 100% 8,679 2,056 6,623 24% 76% 8,722 741 7,981 8% 92%
North West SHA 5F7 STOCKPORT PCT 10,934 22 10,912 * 100% 11,053 2,840 8,213 26% 74% 11,065 775 10,291 7% 93%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,826 10 11,815 * 100% 11,907 2,836 9,071 24% 76% 11,936 1,027 10,909 9% 91%
North West SHA 5HP BLACKPOOL PCT 5,527 23 5,504 * 100% 5,547 1,175 4,372 21% 79% 5,559 555 5,004 10% 90%
North West SHA 5HQ BOLTON PCT 10,509 43 10,465 * 100% 10,610 2,754 7,856 26% 74% 10,648 919 9,729 9% 91%
North West SHA 5J2 WARRINGTON PCT 7,566 14 7,553 * 100% 7,626 2,052 5,575 27% 73% 7,631 560 7,071 7% 93%
North West SHA 5J4 KNOWSLEY PCT 5,768 11 5,758 * 100% 5,835 1,333 4,501 23% 77% 5,797 657 5,140 11% 89%
North West SHA 5J5 OLDHAM PCT 8,381 38 8,344 * 100% 8,465 2,196 6,269 26% 74% 8,468 766 7,702 9% 91%
North West SHA 5JX BURY PCT 7,049 21 7,027 * 100% 7,116 1,835 5,280 26% 74% 7,119 534 6,585 7% 93%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,761 15 8,746 * 100% 8,811 2,292 6,519 26% 74% 8,816 667 8,149 8% 92%
North West SHA 5NE CUMBRIA TEACHING PCT 19,740 41 19,699 * 100% 19,888 4,454 15,434 22% 78% 19,911 1,425 18,486 7% 93%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,896 23 12,873 * 100% 13,003 2,890 10,113 22% 78% 13,007 1,051 11,956 8% 92%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,335 39 17,296 * 100% 17,533 4,494 13,039 26% 74% 17,536 1,390 16,146 8% 92%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,213 22 14,191 * 100% 14,341 3,515 10,826 25% 75% 14,358 1,167 13,192 8% 92%
North West SHA 5NJ SEFTON PCT 10,557 17 10,540 * 100% 10,657 2,315 8,341 22% 78% 10,705 941 9,764 9% 91%
North West SHA 5NK WIRRAL PCT 12,343 25 12,318 * 100% 12,454 2,941 9,512 24% 76% 12,478 1,113 11,365 9% 91%
North West SHA 5NL LIVERPOOL PCT 17,941 55 17,886 * 100% 18,061 3,832 14,229 21% 79% 18,062 1,708 16,354 9% 91%
North West SHA 5NM HALTON & ST HELENS PCT 11,853 37 11,817 * 100% 11,963 2,810 9,153 23% 77% 11,979 1,236 10,743 10% 90%
North West SHA 5NN WESTERN CHESHIRE PCT 9,741 9 9,732 * 100% 9,881 2,446 7,435 25% 75% 9,868 689 9,179 7% 93%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,580 22 17,557 * 100% 17,722 4,498 13,224 25% 75% 17,724 1,178 16,546 7% 93%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,919 25 7,894 * 100% 7,993 2,121 5,872 27% 73% 8,014 733 7,281 9% 91%
North West SHA 5NR TRAFFORD PCT 8,049 28 8,021 * 100% 8,166 2,282 5,884 28% 72% 8,156 581 7,575 7% 93%
North West SHA 5NT MANCHESTER PCT 19,017 93 18,924 * 100% 19,176 4,851 14,325 25% 75% 19,196 1,556 17,639 8% 92%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,221 8 6,212 * 100% 6,296 1,534 4,763 24% 76% 6,275 489 5,786 8% 92%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,343 26 9,317 * 100% 9,424 2,320 7,104 25% 75% 9,415 832 8,583 9% 91%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,587 15 7,572 * 100% 7,694 1,953 5,741 25% 75% 7,710 492 7,218 6% 94%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,921 19 8,902 * 100% 9,004 2,332 6,672 26% 74% 9,017 744 8,272 8% 92%
Yorkshire and the Humber 5N1 LEEDS PCT 29,974 52 29,923 * 100% 30,170 7,491 22,679 25% 75% 30,216 2,020 28,197 7% 93%
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,101 38 15,063 * 100% 15,265 4,057 11,208 27% 73% 15,237 1,128 14,109 7% 93%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,999 51 12,948 * 100% 13,124 3,252 9,872 25% 75% 13,142 1,158 11,983 9% 91%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,935 45 20,890 * 100% 21,078 5,130 15,948 24% 76% 21,121 1,589 19,533 8% 92%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,268 33 11,235 * 100% 11,356 2,796 8,561 25% 75% 11,383 938 10,445 8% 92%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,187 60 30,127 * 100% 30,482 7,629 22,854 25% 75% 30,500 1,900 28,599 6% 94%
Yorkshire and the Humber 5NW EAST RIDING OF YORKSHIRE PCT 11,972 15 11,958 * 100% 12,053 2,779 9,273 23% 77% 12,086 862 11,224 7% 93%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,474 56 10,418 1% 99% 10,571 2,555 8,016 24% 76% 10,596 868 9,728 8% 92%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,858 76 18,782 * 100% 18,997 5,464 13,532 29% 71% 19,013 1,608 17,405 8% 92%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,292 12 6,280 * 100% 6,305 1,326 4,979 21% 79% 6,355 462 5,893 7% 93%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,227 57 12,170 * 100% 12,306 2,841 9,466 23% 77% 12,322 944 11,378 8% 92%
East Midlands SHA 5ET BASSETLAW PCT 4,142 7 4,135 * 100% 4,202 1,096 3,107 26% 74% 4,203 337 3,867 8% 92%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,624 43 26,580 * 100% 26,880 6,703 20,177 25% 75% 26,926 2,067 24,859 8% 92%
270
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Deaf and uses sign language Parent or legal guardian Carer responsibility
Carer responsibility - total responses
Deaf and uses sign language - total
Parent or legal guardian - total
SHA name
PCT name
responses
responses
PCT code
% Yes
% Yes
% Yes
% No
% No
% No
Yes
Yes
Yes
No
No
No
N/A N/A Results for England as a whole 2,003,447 5,755 1,997,692 * 100% 2,022,381 523,287 1,499,094 26% 74% 2,023,369 145,530 1,877,839 7% 93%
East Midlands SHA 5N7 DERBY CITY PCT 10,530 94 10,436 1% 99% 10,613 2,695 7,918 25% 75% 10,656 804 9,852 8% 92%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,869 52 24,817 * 100% 25,096 6,253 18,844 25% 75% 25,096 1,945 23,152 8% 92%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,761 78 27,683 * 100% 28,032 6,791 21,241 24% 76% 28,014 2,146 25,868 8% 92%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,269 48 25,221 * 100% 25,532 6,719 18,814 26% 74% 25,499 1,629 23,869 6% 94%
East Midlands SHA 5PC LEICESTER CITY PCT 12,737 72 12,665 1% 99% 12,853 3,695 9,158 29% 71% 12,852 1,123 11,728 9% 91%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,405 79 25,326 * 100% 25,644 7,291 18,354 28% 72% 25,684 1,766 23,917 7% 93%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,784 10 6,775 * 100% 6,869 1,653 5,216 24% 76% 6,855 518 6,337 8% 92%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,982 43 13,938 * 100% 14,108 3,300 10,809 23% 77% 14,166 1,101 13,065 8% 92%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,152 4 11,148 * 100% 11,270 2,694 8,576 24% 76% 11,251 784 10,467 7% 93%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,609 26 9,583 * 100% 9,692 2,451 7,241 25% 75% 9,724 863 8,861 9% 91%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,709 72 12,637 1% 99% 12,861 3,495 9,366 27% 73% 12,887 1,066 11,821 8% 92%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,124 21 6,103 * 100% 6,189 1,689 4,500 27% 73% 6,183 561 5,621 9% 91%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,286 48 9,237 1% 99% 9,355 2,317 7,038 25% 75% 9,366 831 8,535 9% 91%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,386 74 10,312 1% 99% 10,474 3,361 7,113 32% 68% 10,482 1,030 9,452 10% 90%
West Midlands SHA 5PE DUDLEY PCT 11,677 25 11,652 * 100% 11,763 2,805 8,959 24% 76% 11,756 978 10,778 8% 92%
West Midlands SHA 5PF SANDWELL PCT 12,088 50 12,038 * 100% 12,195 3,159 9,036 26% 74% 12,221 1,233 10,988 10% 90%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,820 58 14,762 * 100% 14,973 4,136 10,837 28% 72% 14,945 1,422 13,523 10% 90%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,019 14 8,004 * 100% 8,110 1,918 6,192 24% 76% 8,113 621 7,493 8% 92%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,134 28 10,107 * 100% 10,212 2,498 7,714 24% 76% 10,222 950 9,272 9% 91%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 23,099 42 23,057 * 100% 23,334 5,992 17,342 26% 74% 23,322 1,701 21,620 7% 93%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,606 36 21,569 * 100% 21,775 5,539 16,236 25% 75% 21,804 1,516 20,289 7% 93%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,528 37 20,491 * 100% 20,729 5,357 15,372 26% 74% 20,733 1,448 19,286 7% 93%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,194 26 8,168 * 100% 8,256 2,165 6,091 26% 74% 8,278 614 7,664 7% 93%
East of England SHA 5GC LUTON PCT 7,203 40 7,163 1% 99% 7,259 2,357 4,902 32% 68% 7,277 489 6,788 7% 93%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,396 32 13,364 * 100% 13,593 3,478 10,115 26% 74% 13,616 979 12,637 7% 93%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,698 41 15,657 * 100% 15,854 4,458 11,396 28% 72% 15,863 1,026 14,836 6% 94%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,328 36 21,292 * 100% 21,505 6,189 15,316 29% 71% 21,514 1,330 20,184 6% 94%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,261 58 21,203 * 100% 21,495 6,534 14,960 30% 70% 21,488 1,273 20,216 6% 94%
East of England SHA 5PN PETERBOROUGH PCT 6,161 48 6,113 1% 99% 6,233 1,754 4,478 28% 72% 6,244 460 5,784 7% 93%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,810 65 22,745 * 100% 23,083 6,205 16,878 27% 73% 23,077 1,475 21,601 6% 94%
East of England SHA 5PQ NORFOLK PCT 28,302 61 28,241 * 100% 28,612 6,629 21,983 23% 77% 28,615 2,054 26,561 7% 93%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,578 20 8,559 * 100% 8,684 1,970 6,715 23% 77% 8,696 728 7,968 8% 92%
East of England SHA 5PT SUFFOLK PCT 22,907 29 22,879 * 100% 23,135 5,902 17,233 26% 74% 23,152 1,453 21,700 6% 94%
East of England SHA 5PV WEST ESSEX PCT 10,407 28 10,379 * 100% 10,516 2,970 7,546 28% 72% 10,545 667 9,878 6% 94%
East of England SHA 5PW NORTH EAST ESSEX PCT 11,996 38 11,958 * 100% 12,095 2,863 9,232 24% 76% 12,101 925 11,176 8% 92%
East of England SHA 5PX MID ESSEX PCT 13,889 11 13,879 * 100% 14,098 3,954 10,143 28% 72% 14,063 783 13,280 6% 94%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,172 32 15,140 * 100% 15,306 4,329 10,977 28% 72% 15,311 1,030 14,281 7% 93%
London SHA 5A4 HAVERING PCT 9,350 25 9,325 * 100% 9,437 2,422 7,015 26% 74% 9,445 646 8,799 7% 93%
London SHA 5A5 KINGSTON PCT 6,908 19 6,889 * 100% 7,013 2,131 4,883 30% 70% 7,009 365 6,644 5% 95%
London SHA 5A7 BROMLEY PCT 11,845 32 11,813 * 100% 12,007 3,479 8,528 29% 71% 11,977 693 11,284 6% 94%
London SHA 5A8 GREENWICH PCT 9,226 46 9,180 1% 99% 9,316 2,707 6,609 29% 71% 9,323 650 8,673 7% 93%
London SHA 5A9 BARNET PCT 12,586 57 12,529 * 100% 12,715 3,709 9,006 29% 71% 12,717 855 11,861 7% 93%
London SHA 5AT HILLINGDON PCT 9,597 50 9,547 1% 99% 9,701 2,792 6,909 29% 71% 9,705 667 9,038 7% 93%
London SHA 5C1 ENFIELD PCT 9,047 51 8,996 1% 99% 9,133 2,673 6,460 29% 71% 9,151 638 8,513 7% 93%
London SHA 5C2 BARKING & DAGENHAM PCT 6,127 32 6,095 1% 99% 6,165 2,040 4,125 33% 67% 6,177 491 5,686 8% 92%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,447 69 9,378 1% 99% 9,549 2,719 6,831 28% 72% 9,522 757 8,765 8% 92%
London SHA 5C4 TOWER HAMLETS PCT 8,692 49 8,643 1% 99% 8,776 2,311 6,465 26% 74% 8,772 697 8,075 8% 92%
London SHA 5C5 NEWHAM PCT 11,174 134 11,040 1% 99% 11,267 3,695 7,572 33% 67% 11,285 959 10,327 8% 92%
London SHA 5C9 HARINGEY PCT 9,805 68 9,737 1% 99% 9,841 2,783 7,058 28% 72% 9,873 667 9,206 7% 93%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,737 28 6,708 * 100% 6,802 1,619 5,183 24% 76% 6,816 385 6,431 6% 94%
London SHA 5HX EALING PCT 12,921 121 12,800 1% 99% 13,087 3,835 9,252 29% 71% 13,078 966 12,113 7% 93%
London SHA 5HY HOUNSLOW PCT 8,637 35 8,602 * 100% 8,705 2,668 6,037 31% 69% 8,691 594 8,097 7% 93%
London SHA 5K5 BRENT PCT 12,489 126 12,363 1% 99% 12,616 3,556 9,060 28% 72% 12,620 981 11,640 8% 92%
London SHA 5K6 HARROW PCT 8,412 49 8,363 1% 99% 8,468 2,440 6,027 29% 71% 8,466 676 7,791 8% 92%
London SHA 5K7 CAMDEN PCT 8,991 33 8,958 * 100% 9,077 1,743 7,334 19% 81% 9,052 501 8,551 6% 94%
London SHA 5K8 ISLINGTON PCT 7,621 39 7,582 1% 99% 7,698 1,698 6,000 22% 78% 7,696 514 7,182 7% 93%
London SHA 5K9 CROYDON PCT 13,432 58 13,374 * 100% 13,558 3,824 9,734 28% 72% 13,576 938 12,638 7% 93%
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,017 31 6,986 * 100% 7,081 1,677 5,404 24% 76% 7,070 378 6,692 5% 95%
London SHA 5LC WESTMINSTER PCT 9,167 69 9,098 1% 99% 9,238 1,844 7,394 20% 80% 9,245 564 8,681 6% 94%
London SHA 5LD LAMBETH PCT 13,681 92 13,589 1% 99% 13,818 3,414 10,404 25% 75% 13,826 838 12,987 6% 94%
London SHA 5LE SOUTHWARK PCT 11,326 68 11,258 1% 99% 11,406 3,123 8,282 27% 73% 11,447 715 10,732 6% 94%
London SHA 5LF LEWISHAM PCT 10,607 43 10,564 * 100% 10,719 2,942 7,777 27% 73% 10,724 651 10,074 6% 94%
London SHA 5LG WANDSWORTH PCT 13,025 48 12,977 * 100% 13,131 3,386 9,745 26% 74% 13,084 669 12,415 5% 95%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,281 12 7,270 * 100% 7,368 2,222 5,146 30% 70% 7,333 336 6,998 5% 95%
London SHA 5M7 SUTTON & MERTON PCT 14,128 43 14,084 * 100% 14,285 4,175 10,111 29% 71% 14,300 926 13,374 6% 94%
London SHA 5NA REDBRIDGE PCT 9,222 30 9,192 * 100% 9,357 2,803 6,554 30% 70% 9,338 745 8,593 8% 92%
London SHA 5NC WALTHAM FOREST PCT 9,557 63 9,494 1% 99% 9,645 2,889 6,756 30% 70% 9,665 668 8,997 7% 93%
London SHA TAK BEXLEY CARE TRUST 8,251 15 8,236 * 100% 8,340 2,305 6,035 28% 72% 8,324 546 7,778 7% 93%
271
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Deaf and uses sign language Parent or legal guardian Carer responsibility
Carer responsibility - total responses
Deaf and uses sign language - total
Parent or legal guardian - total
SHA name
PCT name
responses
responses
PCT code
% Yes
% Yes
% Yes
% No
% No
% No
Yes
Yes
Yes
No
No
No
N/A N/A Results for England as a whole 2,003,447 5,755 1,997,692 * 100% 2,022,381 523,287 1,499,094 26% 74% 2,023,369 145,530 1,877,839 7% 93%
South East Coast SHA 5L3 MEDWAY PCT 9,968 21 9,948 * 100% 10,031 2,700 7,332 27% 73% 10,031 733 9,298 7% 93%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,322 20 11,301 * 100% 11,448 2,647 8,801 23% 77% 11,448 620 10,829 5% 95%
South East Coast SHA 5P5 SURREY PCT 42,808 59 42,749 * 100% 43,240 12,506 30,735 29% 71% 43,189 2,254 40,935 5% 95%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,646 66 30,581 * 100% 30,939 7,955 22,985 26% 74% 30,982 1,987 28,994 6% 94%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,044 13 13,031 * 100% 13,173 3,130 10,044 24% 76% 13,163 879 12,284 7% 93%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,768 18 6,750 * 100% 6,829 1,481 5,348 22% 78% 6,842 591 6,251 9% 91%
South East Coast SHA 5P9 WEST KENT PCT 25,622 40 25,582 * 100% 25,862 7,236 18,626 28% 72% 25,903 1,540 24,363 6% 94%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 28,061 65 27,995 * 100% 28,258 7,106 21,152 25% 75% 28,271 2,240 26,031 8% 92%
South Central SHA 5CQ MILTON KEYNES PCT 9,021 22 8,998 * 100% 9,127 2,839 6,288 31% 69% 9,115 632 8,482 7% 93%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,696 14 7,682 * 100% 7,756 1,831 5,926 24% 76% 7,774 492 7,282 6% 94%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,749 40 9,709 * 100% 9,792 2,305 7,487 24% 76% 9,801 663 9,138 7% 93%
South Central SHA 5QC HAMPSHIRE PCT 48,590 81 48,509 * 100% 49,064 12,996 36,068 26% 74% 49,143 2,818 46,325 6% 94%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,329 37 19,291 * 100% 19,549 5,863 13,685 30% 70% 19,498 1,141 18,357 6% 94%
South Central SHA 5QE OXFORDSHIRE PCT 24,914 53 24,861 * 100% 25,152 6,758 18,393 27% 73% 25,135 1,428 23,707 6% 94%
South Central SHA 5QF BERKSHIRE WEST PCT 18,198 36 18,162 * 100% 18,349 5,337 13,012 29% 71% 18,364 895 17,470 5% 95%
South Central SHA 5QG BERKSHIRE EAST PCT 15,030 56 14,974 * 100% 15,241 4,735 10,506 31% 69% 15,221 881 14,340 6% 94%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,277 3 5,274 * 100% 5,347 1,205 4,142 23% 77% 5,341 386 4,955 7% 93%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,304 16 9,288 * 100% 9,403 2,702 6,701 29% 71% 9,399 557 8,843 6% 94%
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,143 27 10,116 * 100% 10,259 2,333 7,925 23% 77% 10,256 883 9,373 9% 91%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,335 12 7,322 * 100% 7,413 1,837 5,576 25% 75% 7,378 425 6,953 6% 94%
South West SHA 5K3 SWINDON PCT 7,776 24 7,753 * 100% 7,857 2,264 5,593 29% 71% 7,856 524 7,332 7% 93%
South West SHA 5M8 NORTH SOMERSET PCT 7,796 23 7,773 * 100% 7,854 2,177 5,676 28% 72% 7,848 501 7,347 6% 94%
South West SHA 5QH GLOUCESTERSHIRE PCT 22,662 51 22,611 * 100% 22,890 5,900 16,990 26% 74% 22,875 1,437 21,438 6% 94%
South West SHA 5QJ BRISTOL PCT 16,972 38 16,934 * 100% 17,164 4,199 12,965 24% 76% 17,153 1,142 16,011 7% 93%
South West SHA 5QK WILTSHIRE PCT 16,976 24 16,952 * 100% 17,135 4,565 12,571 27% 73% 17,128 1,099 16,029 6% 94%
South West SHA 5QL SOMERSET PCT 19,919 30 19,889 * 100% 20,070 4,829 15,241 24% 76% 20,092 1,383 18,709 7% 93%
South West SHA 5QM DORSET PCT 15,109 27 15,082 * 100% 15,213 3,473 11,740 23% 77% 15,246 1,076 14,169 7% 93%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 13,652 45 13,607 * 100% 13,789 3,225 10,564 23% 77% 13,800 1,005 12,795 7% 93%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 20,427 21 20,406 * 100% 20,606 4,732 15,874 23% 77% 20,620 1,653 18,967 8% 92%
South West SHA 5QQ DEVON PCT 28,853 51 28,801 * 100% 29,154 6,957 22,197 24% 76% 29,203 2,205 26,999 8% 92%
South West SHA TAL TORBAY CARE TRUST 5,524 17 5,507 * 100% 5,572 1,231 4,341 22% 78% 5,566 489 5,077 9% 91%
272
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ethnic group
Mixed - Any other mixed background
White - any other White background
Asian or Asian British-Bangladeshi
Mixed - White & Black Caribbean
Asian or Asian British - Any other
Black or Black British - Any other
Black or Black British-Caribbean
Asian or Asian British-Pakistani
Ethnic group - total responses
Mixed - White & Black African
Black or Black British-African
Asian or Asian British-Indian
Mixed - White & Asian
Asian background
Black background
White - British
White - Irish
SHA name
PCT name
PCT code
Chinese
Other
N/A N/A Results for England as a whole 2,092,380 1,727,859 21,616 103,478 5,080 2,965 4,960 6,869 44,916 26,229 10,163 25,801 18,603 29,287 7,604 12,038 44,912
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 104,638 98,730 372 1,898 66 62 119 134 451 447 205 473 22 317 100 349 893
North West SHA N/A N/A 283,337 251,674 2,778 7,657 537 363 474 598 3,291 4,366 936 1,868 783 1,975 556 1,415 4,067
Yorkshire and the Humber N/A N/A 209,716 185,882 1,138 5,877 402 187 399 407 2,191 4,844 440 1,600 777 1,381 374 896 2,920
East Midlands SHA N/A N/A 177,307 154,111 1,235 6,906 428 126 265 317 5,307 1,104 258 1,318 903 1,158 384 872 2,613
West Midlands SHA N/A N/A 220,370 183,058 2,318 6,744 808 219 410 453 6,947 5,293 1,183 2,309 2,835 1,982 689 808 4,312
East of England SHA N/A N/A 228,817 199,940 2,183 11,166 414 189 420 538 2,429 1,571 688 1,738 921 1,723 466 1,030 3,401
London SHA N/A N/A 316,734 164,074 7,433 38,297 1,645 1,368 1,745 3,046 18,760 6,187 5,586 12,150 10,922 17,854 4,182 4,322 19,163
South East Coast SHA N/A N/A 175,611 155,841 1,470 8,341 222 148 444 532 1,728 469 280 1,525 299 773 243 800 2,495
South Central SHA N/A N/A 164,137 139,622 1,475 8,531 293 181 372 482 2,846 1,693 364 1,865 697 1,510 319 974 2,913
South West SHA N/A N/A 211,715 194,928 1,212 8,060 264 122 313 361 967 255 224 955 443 614 291 572 2,135
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,812 9,175 77 332 10 21 21 34 129 179 105 167 5 138 33 129 255
North East SHA 5D8 NORTH TYNESIDE PCT 8,479 8,088 24 142 5 9 9 9 33 9 12 30 0 14 2 32 60
North East SHA 5D9 HARTLEPOOL PCT 3,407 3,284 3 53 0 0 5 4 6 8 4 15 1 0 5 5 16
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 7,345 6,947 33 107 1 5 13 3 43 54 4 25 1 31 10 17 51
North East SHA 5J9 DARLINGTON PCT 4,106 3,842 17 130 7 0 5 0 29 1 7 6 7 5 6 7 35
North East SHA 5KF GATESHEAD PCT 8,141 7,749 30 154 2 5 16 15 29 11 4 24 1 26 12 20 43
North East SHA 5KG SOUTH TYNESIDE PCT 6,175 5,903 13 91 4 3 6 10 16 11 24 20 1 6 6 5 56
North East SHA 5KL SUNDERLAND TEACHING PCT 11,240 10,736 23 143 7 4 17 10 42 25 32 33 1 45 5 26 92
North East SHA 5KM MIDDLESBROUGH PCT 5,759 5,180 24 115 10 3 13 11 36 140 8 67 3 41 7 18 83
North East SHA 5ND COUNTY DURHAM PCT 21,060 20,273 64 368 16 9 2 29 59 1 2 46 2 6 8 65 110
North East SHA 5QR REDCAR AND CLEVELAND PCT 5,274 5,114 25 71 3 0 3 5 4 5 2 12 0 0 2 9 17
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,840 12,438 40 192 1 3 7 4 25 2 2 29 0 5 4 15 74
North West SHA 5CC BLACKBURN WITH DARWEN PCT 6,143 4,598 44 166 1 4 30 14 562 433 25 69 3 24 6 18 146
North West SHA 5F5 SALFORD PCT 9,075 7,910 115 364 20 16 13 24 79 46 12 94 15 138 21 82 127
North West SHA 5F7 STOCKPORT PCT 11,464 10,386 145 298 28 5 25 21 65 125 16 85 20 24 15 60 147
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 12,387 11,784 53 239 5 7 12 5 28 8 1 26 5 69 16 33 97
North West SHA 5HP BLACKPOOL PCT 5,846 5,458 50 167 8 1 10 8 32 3 1 23 4 4 5 22 50
North West SHA 5HQ BOLTON PCT 11,009 9,117 84 251 17 25 21 27 643 249 9 111 24 111 23 26 272
North West SHA 5J2 WARRINGTON PCT 7,926 7,482 67 151 1 2 3 8 42 14 4 41 12 7 5 23 64
North West SHA 5J4 KNOWSLEY PCT 6,074 5,792 33 92 17 7 8 5 19 1 0 15 4 12 16 15 38
North West SHA 5J5 OLDHAM PCT 8,824 7,192 65 193 25 3 22 14 83 464 352 97 27 74 21 22 170
North West SHA 5JX BURY PCT 7,363 6,439 105 270 14 6 15 17 43 185 5 53 15 42 11 31 111
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 9,164 8,225 66 248 17 7 11 9 142 101 78 43 15 49 11 44 100
North West SHA 5NE CUMBRIA TEACHING PCT 20,675 19,928 75 405 6 5 16 15 19 7 7 34 9 6 4 26 114
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 13,564 12,769 106 354 4 5 12 17 51 7 3 30 1 35 10 57 103
North West SHA 5NG CENTRAL LANCASHIRE PCT 18,199 16,421 155 461 54 14 25 30 491 139 6 83 41 24 18 38 199
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,944 13,388 74 350 11 6 16 13 37 634 81 77 15 7 4 39 191
North West SHA 5NJ SEFTON PCT 11,110 10,511 100 224 10 4 9 19 19 6 7 20 9 21 12 61 79
North West SHA 5NK WIRRAL PCT 12,953 12,261 103 240 6 2 9 30 52 3 11 50 6 24 9 49 97
North West SHA 5NL LIVERPOOL PCT 18,832 16,302 221 586 59 78 50 92 210 56 18 160 33 266 76 247 380
North West SHA 5NM HALTON & ST HELENS PCT 12,472 11,925 75 226 20 11 10 13 22 6 2 27 3 11 8 49 63
North West SHA 5NN WESTERN CHESHIRE PCT 10,214 9,582 101 305 17 4 10 5 26 1 11 30 5 10 5 10 92
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 18,350 17,303 115 482 15 3 29 22 58 18 23 57 23 20 23 36 120
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 8,372 6,865 96 233 13 17 17 18 42 591 86 100 12 80 16 23 163
North West SHA 5NR TRAFFORD PCT 8,463 7,145 168 249 37 14 18 28 189 170 7 68 106 51 18 43 152
North West SHA 5NT MANCHESTER PCT 19,914 12,890 561 1,105 132 115 85 144 338 1,099 170 474 377 865 204 361 994
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,518 6,028 36 231 5 3 4 8 35 17 32 18 7 20 4 19 49
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,869 9,210 40 184 10 7 15 15 34 154 3 29 3 37 4 22 101
Yorkshire and the Humber 5J6 CALDERDALE PCT 8,033 7,210 75 197 2 7 18 19 37 285 15 43 11 15 8 18 74
Yorkshire and the Humber 5JE BARNSLEY PCT 9,415 8,988 33 232 8 5 8 5 19 6 0 12 5 21 8 19 47
Yorkshire and the Humber 5N1 LEEDS PCT 31,344 26,321 290 996 96 62 106 77 610 561 70 375 288 529 107 268 587
Yorkshire and the Humber 5N2 KIRKLEES PCT 15,822 12,933 110 350 59 12 37 26 605 811 16 184 152 78 49 53 348
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 13,660 12,818 32 371 13 5 13 7 58 86 2 64 4 37 14 29 109
Yorkshire and the Humber 5N4 SHEFFIELD PCT 21,805 18,873 106 619 78 20 46 96 135 412 49 277 140 264 88 177 424
Yorkshire and the Humber 5N5 DONCASTER PCT 11,858 11,000 50 320 29 2 14 13 42 88 4 54 29 52 19 35 106
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 31,548 29,822 182 865 16 15 24 43 45 27 28 78 16 32 17 103 234
Yorkshire and the Humber 5NW EAST RIDING OF YORKSHIRE PCT 12,478 11,978 36 298 5 1 8 5 28 3 2 17 0 5 10 15 70
Yorkshire and the Humber 5NX HULL TEACHING PCT 11,003 10,069 23 385 9 15 26 23 25 28 10 77 4 89 18 53 149
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 19,783 14,384 107 651 73 33 79 60 504 2,363 204 360 117 182 26 72 570
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,580 6,248 18 178 0 0 3 12 14 4 4 12 1 20 4 12 51
East Midlands SHA 5EM NOTTINGHAM CITY PCT 12,747 9,204 156 743 111 46 33 46 297 402 20 250 357 330 101 249 402
East Midlands SHA 5ET BASSETLAW PCT 4,359 4,116 14 137 5 0 8 0 20 1 5 4 2 5 6 6 30
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 28,004 26,704 129 650 24 5 16 38 71 16 2 42 27 15 26 65 174
273
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ethnic group
Mixed - Any other mixed background
White - any other White background
Asian or Asian British-Bangladeshi
Mixed - White & Black Caribbean
Asian or Asian British - Any other
Black or Black British - Any other
Black or Black British-Caribbean
Asian or Asian British-Pakistani
Ethnic group - total responses
Mixed - White & Black African
Black or Black British-African
Asian or Asian British-Indian
Mixed - White & Asian
Asian background
Black background
White - British
White - Irish
SHA name
PCT name
PCT code
Chinese
Other
N/A N/A Results for England as a whole 2,092,380 1,727,859 21,616 103,478 5,080 2,965 4,960 6,869 44,916 26,229 10,163 25,801 18,603 29,287 7,604 12,038 44,912
East Midlands SHA 5N7 DERBY CITY PCT 10,956 8,992 111 452 45 13 21 23 377 298 10 132 95 64 29 48 247
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 26,071 24,360 148 786 59 6 30 22 164 43 10 57 69 35 30 77 176
East Midlands SHA 5N9 LINCOLNSHIRE PCT 29,126 27,249 142 1,092 18 8 22 35 72 13 12 70 19 51 21 69 232
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 26,360 23,596 160 873 22 7 51 48 753 52 31 149 62 59 34 164 300
East Midlands SHA 5PC LEICESTER CITY PCT 13,216 6,862 105 717 65 21 49 57 3,210 228 81 485 132 330 70 94 711
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 26,468 23,028 271 1,456 78 21 35 48 343 51 87 129 139 270 68 101 342
West Midlands SHA 5CN HEREFORDSHIRE PCT 7,146 6,836 27 183 8 4 3 5 8 5 4 5 2 8 1 5 43
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 14,623 11,112 356 568 96 47 60 67 471 264 66 223 314 278 79 168 454
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,733 11,187 63 277 8 1 4 14 25 9 2 13 8 10 8 29 76
West Midlands SHA 5M3 WALSALL TEACHING PCT 10,140 8,396 35 249 37 7 12 14 530 270 86 105 96 70 24 17 192
West Midlands SHA 5MD COVENTRY TEACHING PCT 13,357 9,886 320 569 61 33 42 32 911 212 68 244 103 342 38 75 420
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,439 5,767 32 204 14 5 9 10 122 62 14 32 17 33 3 28 86
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 9,710 6,917 58 324 95 10 23 23 1,072 93 6 199 320 163 69 34 304
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 10,801 3,018 232 369 90 33 49 76 1,362 1,980 521 554 894 444 196 84 899
West Midlands SHA 5PE DUDLEY PCT 12,251 11,025 54 330 38 2 11 24 171 213 10 72 89 44 10 39 120
West Midlands SHA 5PF SANDWELL PCT 12,647 9,383 89 419 96 7 32 15 1,025 305 120 218 340 123 78 28 366
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 15,574 11,170 362 458 111 16 53 41 316 1,341 205 248 425 198 82 48 504
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 8,427 7,961 34 223 10 0 13 4 46 8 8 22 7 17 6 16 52
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 10,688 9,608 22 288 30 17 26 15 79 239 13 87 11 75 16 24 137
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 24,215 22,679 142 627 21 5 26 35 110 135 18 67 51 32 21 69 176
West Midlands SHA 5PL WORCESTERSHIRE PCT 22,512 21,131 124 607 24 4 13 21 83 78 30 66 29 57 14 64 167
West Midlands SHA 5PM WARWICKSHIRE PCT 21,516 19,406 210 802 26 21 25 40 431 26 4 114 57 53 36 47 217
West Midlands SHA TAM SOLIHULL CARE TRUST 8,591 7,574 158 246 43 6 11 16 184 52 10 41 73 35 8 34 99
East of England SHA 5GC LUTON PCT 7,434 4,067 263 502 45 12 12 34 342 697 322 205 259 226 66 52 331
East of England SHA 5P1 SOUTH EAST ESSEX PCT 14,073 12,787 107 526 16 6 31 31 71 30 27 78 24 82 27 61 170
East of England SHA 5P2 BEDFORDSHIRE PCT 16,354 13,895 190 965 24 13 28 46 294 99 50 131 123 138 51 44 262
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 22,143 19,214 277 1,123 59 12 51 51 292 37 61 146 111 207 52 99 351
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 22,141 18,203 357 1,312 54 19 54 72 502 250 42 275 123 202 61 151 464
East of England SHA 5PN PETERBOROUGH PCT 6,367 4,685 41 663 20 27 15 37 121 252 3 138 34 90 26 40 175
East of England SHA 5PP CAMBRIDGESHIRE PCT 23,740 20,544 163 1,571 50 24 68 70 179 64 51 227 38 86 32 195 378
East of England SHA 5PQ NORFOLK PCT 29,606 27,456 127 1,171 18 20 32 73 102 15 18 119 14 68 32 88 256
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 9,075 8,484 33 295 0 8 17 9 30 11 2 41 2 31 14 22 76
East of England SHA 5PT SUFFOLK PCT 23,998 22,164 124 898 53 22 35 28 97 22 39 95 54 43 24 55 246
East of England SHA 5PV WEST ESSEX PCT 10,835 9,462 147 550 21 8 29 18 91 36 24 68 37 89 15 62 178
East of England SHA 5PW NORTH EAST ESSEX PCT 12,616 11,595 76 435 19 3 16 30 47 16 12 75 9 47 10 53 172
East of England SHA 5PX MID ESSEX PCT 14,564 13,455 128 482 9 8 18 11 86 10 9 52 33 72 21 40 130
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,869 13,930 151 674 25 7 15 28 173 32 27 88 60 341 36 68 213
London SHA 5A4 HAVERING PCT 9,773 8,290 126 467 18 11 21 15 126 40 23 100 72 208 40 47 169
London SHA 5A5 KINGSTON PCT 7,135 4,944 139 650 20 12 41 82 191 95 20 371 37 67 18 114 334
London SHA 5A7 BROMLEY PCT 12,331 10,056 194 794 38 17 53 58 189 35 25 157 158 177 41 79 261
London SHA 5A8 GREENWICH PCT 9,566 5,416 186 833 50 62 42 78 356 68 41 373 203 1,065 134 162 498
London SHA 5A9 BARNET PCT 13,024 6,871 330 1,856 30 64 103 102 1,012 123 58 648 118 514 82 257 858
London SHA 5AT HILLINGDON PCT 9,944 6,105 241 760 27 27 52 42 1,000 191 79 463 101 219 62 119 456
London SHA 5C1 ENFIELD PCT 9,367 5,256 199 1,223 44 32 39 85 310 53 125 310 361 550 123 83 573
London SHA 5C2 BARKING & DAGENHAM PCT 6,359 3,440 70 532 41 41 14 28 275 247 134 151 124 796 106 48 312
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 9,688 4,255 241 1,444 54 83 52 137 300 60 152 161 665 1,012 237 119 715
London SHA 5C4 TOWER HAMLETS PCT 9,004 3,641 169 1,072 50 35 68 85 205 56 2,126 169 174 305 94 205 550
London SHA 5C5 NEWHAM PCT 11,569 2,771 107 1,140 70 60 40 91 1,520 929 965 715 508 1,243 249 120 1,042
London SHA 5C9 HARINGEY PCT 10,003 4,108 332 1,840 92 67 59 155 276 95 137 286 639 807 198 138 774
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,980 3,485 225 1,289 50 48 26 103 223 73 28 230 245 324 85 89 458
London SHA 5HX EALING PCT 13,317 4,706 392 1,771 52 45 110 121 2,039 522 52 1,157 403 480 148 152 1,168
London SHA 5HY HOUNSLOW PCT 8,940 4,168 178 1,019 26 36 56 84 1,345 355 50 536 81 268 53 71 613
London SHA 5K5 BRENT PCT 12,899 3,111 566 1,707 71 56 87 158 2,407 409 58 1,042 794 829 275 107 1,222
London SHA 5K6 HARROW PCT 8,713 3,564 260 658 39 12 66 40 2,011 186 25 787 186 152 52 111 565
London SHA 5K7 CAMDEN PCT 9,271 4,483 329 1,884 39 38 61 160 200 60 326 259 98 370 84 268 612
London SHA 5K8 ISLINGTON PCT 7,852 4,209 381 1,229 69 39 44 115 104 25 160 137 245 387 100 135 473
London SHA 5K9 CROYDON PCT 13,917 7,869 245 992 85 48 83 109 846 284 48 539 874 816 214 159 705
London SHA 5LA KENSINGTON AND CHELSEA PCT 7,233 3,143 219 1,828 34 46 62 124 114 45 33 334 158 268 83 84 659
London SHA 5LC WESTMINSTER PCT 9,404 3,982 251 2,129 46 54 100 132 324 63 150 453 185 299 106 319 810
London SHA 5LD LAMBETH PCT 14,098 6,284 321 2,139 136 109 76 171 197 106 112 259 1,157 1,504 370 248 910
London SHA 5LE SOUTHWARK PCT 11,677 5,124 260 1,397 79 89 55 169 182 44 118 190 649 1,895 380 257 790
London SHA 5LF LEWISHAM PCT 10,946 5,485 229 1,129 119 51 60 120 184 52 30 262 1,060 1,051 291 191 634
London SHA 5LG WANDSWORTH PCT 13,415 7,645 323 1,972 72 49 62 164 393 296 51 340 440 589 163 147 708
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,522 5,610 177 882 11 10 59 35 121 32 15 138 23 64 16 63 267
London SHA 5M7 SUTTON & MERTON PCT 14,679 9,645 300 1,500 54 33 73 98 469 256 100 621 260 394 94 160 621
London SHA 5NA REDBRIDGE PCT 9,613 4,756 157 618 34 34 31 56 1,350 618 234 455 234 294 79 112 550
London SHA 5NC WALTHAM FOREST PCT 9,902 4,619 188 1,157 68 41 41 96 322 758 88 409 609 586 169 82 670
London SHA TAK BEXLEY CARE TRUST 8,590 7,030 97 384 27 19 10 35 170 12 22 98 60 322 37 78 188
274
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ethnic group
Mixed - Any other mixed background
White - any other White background
Asian or Asian British-Bangladeshi
Mixed - White & Black Caribbean
Asian or Asian British - Any other
Black or Black British - Any other
Black or Black British-Caribbean
Asian or Asian British-Pakistani
Ethnic group - total responses
Mixed - White & Black African
Black or Black British-African
Asian or Asian British-Indian
Mixed - White & Asian
Asian background
Black background
White - British
White - Irish
SHA name
PCT name
PCT code
Chinese
Other
N/A N/A Results for England as a whole 2,092,380 1,727,859 21,616 103,478 5,080 2,965 4,960 6,869 44,916 26,229 10,163 25,801 18,603 29,287 7,604 12,038 44,912
South East Coast SHA 5L3 MEDWAY PCT 10,352 9,081 80 410 15 4 28 33 190 42 24 83 37 104 19 38 163
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,775 9,780 148 829 32 52 74 101 90 13 40 149 23 61 23 124 236
South East Coast SHA 5P5 SURREY PCT 44,456 38,238 498 2,614 64 28 126 150 585 238 55 506 90 162 58 252 793
South East Coast SHA 5P6 WEST SUSSEX PCT 32,094 28,874 226 1,396 34 23 60 78 259 106 58 186 33 123 69 112 458
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 13,693 12,615 98 520 10 2 36 28 40 3 23 65 17 33 11 60 131
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 7,150 6,527 33 309 14 2 10 24 26 6 4 62 16 16 5 14 81
South East Coast SHA 5P9 WEST KENT PCT 26,679 23,846 187 1,110 17 17 50 72 414 40 42 232 36 168 26 90 334
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 29,413 26,880 200 1,154 38 19 58 46 125 23 33 241 48 106 32 110 299
South Central SHA 5CQ MILTON KEYNES PCT 9,354 7,417 96 471 19 32 17 32 255 92 44 133 65 324 45 97 213
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 8,044 7,026 59 373 8 5 24 14 47 5 68 74 11 134 23 72 99
South Central SHA 5L1 SOUTHAMPTON CITY PCT 10,111 8,088 70 741 26 28 40 42 269 71 36 199 37 107 16 118 223
South Central SHA 5QC HAMPSHIRE PCT 50,693 46,648 314 1,728 47 24 53 95 275 43 50 415 69 136 59 165 571
South Central SHA 5QD BUCKINGHAMSHIRE PCT 20,087 17,246 207 952 45 27 34 56 251 363 42 176 142 74 26 111 336
South Central SHA 5QE OXFORDSHIRE PCT 25,823 21,832 305 1,664 44 24 75 106 248 172 64 226 108 211 52 187 505
South Central SHA 5QF BERKSHIRE WEST PCT 18,828 15,422 192 1,105 54 21 61 65 453 189 19 280 136 258 53 124 397
South Central SHA 5QG BERKSHIRE EAST PCT 15,587 10,674 208 1,303 42 19 64 57 1,042 755 32 348 127 265 32 95 523
South Central SHA 5QT ISLE OF WIGHT NHS PCT 5,610 5,269 23 193 7 0 4 14 6 4 10 14 2 1 13 5 46
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 9,691 8,948 51 338 6 9 21 10 64 12 8 52 3 33 12 44 80
South West SHA 5F1 PLYMOUTH TEACHING PCT 10,597 9,785 57 375 8 10 14 25 34 4 2 49 11 33 14 45 134
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 7,632 6,941 38 339 11 2 21 11 36 5 11 46 23 16 9 52 72
South West SHA 5K3 SWINDON PCT 8,080 6,887 79 392 18 4 16 9 202 35 22 153 25 57 13 28 140
South West SHA 5M8 NORTH SOMERSET PCT 8,132 7,610 53 270 4 0 16 15 26 1 19 13 6 15 5 17 61
South West SHA 5QH GLOUCESTERSHIRE PCT 23,699 21,770 174 804 44 12 28 47 177 18 27 104 59 85 47 59 244
South West SHA 5QJ BRISTOL PCT 17,666 14,794 186 847 76 23 64 69 210 160 50 146 248 260 88 95 350
South West SHA 5QK WILTSHIRE PCT 17,696 16,576 109 563 26 4 29 28 42 6 13 62 22 27 22 33 133
South West SHA 5QL SOMERSET PCT 20,940 19,709 88 700 7 9 20 27 17 1 19 85 10 8 20 34 185
South West SHA 5QM DORSET PCT 15,884 15,136 66 435 6 1 14 9 20 5 11 36 3 8 13 15 106
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 14,292 12,763 78 844 31 15 25 34 80 0 7 85 16 51 4 57 200
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 21,415 19,932 76 1,059 13 6 13 29 8 2 5 30 5 5 26 17 191
South West SHA 5QQ DEVON PCT 30,174 28,621 132 880 15 15 22 46 38 1 27 76 9 15 15 67 194
South West SHA TAL TORBAY CARE TRUST 5,816 5,458 23 214 1 12 10 2 13 5 1 16 2 3 2 10 43
275
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ethnic group
% Mixed - White & Black Caribbean
% Asian or Asian British - Any other
% Black or Black British - Any other
% Black or Black British-Caribbean
% Asian or Asian British-Pakistani
% Mixed - White & Black African
% Black or Black British-African
% Asian or Asian British-Indian
% Mixed - Any other mixed
% White - any other White
% Asian or Asian British-
% Mixed - White & Asian
Asian background
Black background
% White - British
% White - Irish
Bangladeshi
background
background
% Chinese
SHA name
PCT name
PCT code
% Other
N/A N/A Results for England as a whole 83% 1% 5% * * * * 2% 1% * 1% 1% 1% * 1% 2%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 94% * 2% * * * * * * * * * * * * 1%
North West SHA N/A N/A 89% 1% 3% * * * * 1% 2% * 1% * 1% * * 1%
Yorkshire and the Humber N/A N/A 89% 1% 3% * * * * 1% 2% * 1% * 1% * * 1%
East Midlands SHA N/A N/A 87% 1% 4% * * * * 3% 1% * 1% 1% 1% * * 1%
West Midlands SHA N/A N/A 83% 1% 3% * * * * 3% 2% 1% 1% 1% 1% * * 2%
East of England SHA N/A N/A 87% 1% 5% * * * * 1% 1% * 1% * 1% * * 1%
London SHA N/A N/A 52% 2% 12% 1% * 1% 1% 6% 2% 2% 4% 3% 6% 1% 1% 6%
South East Coast SHA N/A N/A 89% 1% 5% * * * * 1% * * 1% * * * * 1%
South Central SHA N/A N/A 85% 1% 5% * * * * 2% 1% * 1% * 1% * 1% 2%
South West SHA N/A N/A 92% 1% 4% * * * * * * * * * * * * 1%
PCT name
North East SHA 5D7 NEWCASTLE PCT 85% 1% 3% * * * * 1% 2% 1% 2% * 1% * 1% 2%
North East SHA 5D8 NORTH TYNESIDE PCT 95% * 2% * * * * * * * * 0% * * * 1%
North East SHA 5D9 HARTLEPOOL PCT 96% * 2% 0% 0% * * * * * * * * * * *
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 95% * 1% * * * * 1% 1% * * * * * * 1%
North East SHA 5J9 DARLINGTON PCT 94% * 3% * 0% * 0% 1% * * * * * * * 1%
North East SHA 5KF GATESHEAD PCT 95% * 2% * * * * * * * * * * * * 1%
North East SHA 5KG SOUTH TYNESIDE PCT 96% * 1% * * * * * * * * * * * * 1%
North East SHA 5KL SUNDERLAND TEACHING PCT 96% * 1% * * * * * * * * * * * * 1%
North East SHA 5KM MIDDLESBROUGH PCT 90% * 2% * * * * 1% 2% * 1% * 1% * * 1%
North East SHA 5ND COUNTY DURHAM PCT 96% * 2% * * * * * * * * * * * * 1%
North East SHA 5QR REDCAR AND CLEVELAND PCT 97% * 1% * 0% * * * * * * 0% 0% * * *
NORTHUMBERLAND CARE
North East SHA TAC TRUST 97% * 1% * * * * * * * * 0% * * * 1%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 75% 1% 3% * * * * 9% 7% * 1% * * * * 2%
North West SHA 5F5 SALFORD PCT 87% 1% 4% * * * * 1% 1% * 1% * 2% * 1% 1%
North West SHA 5F7 STOCKPORT PCT 91% 1% 3% * * * * 1% 1% * 1% * * * 1% 1%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 95% * 2% * * * * * * * * * 1% * * 1%
North West SHA 5HP BLACKPOOL PCT 93% 1% 3% * * * * 1% * * * * * * * 1%
North West SHA 5HQ BOLTON PCT 83% 1% 2% * * * * 6% 2% * 1% * 1% * * 2%
North West SHA 5J2 WARRINGTON PCT 94% 1% 2% * * * * 1% * * 1% * * * * 1%
North West SHA 5J4 KNOWSLEY PCT 95% 1% 2% * * * * * * 0% * * * * * 1%
North West SHA 5J5 OLDHAM PCT 82% 1% 2% * * * * 1% 5% 4% 1% * 1% * * 2%
North West SHA 5JX BURY PCT 87% 1% 4% * * * * 1% 3% * 1% * 1% * * 2%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 90% 1% 3% * * * * 2% 1% 1% * * 1% * * 1%
North West SHA 5NE CUMBRIA TEACHING PCT 96% * 2% * * * * * * * * * * * * 1%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 94% 1% 3% * * * * * * * * * * * * 1%
North West SHA 5NG CENTRAL LANCASHIRE PCT 90% 1% 3% * * * * 3% 1% * * * * * * 1%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 90% * 2% * * * * * 4% 1% 1% * * * * 1%
North West SHA 5NJ SEFTON PCT 95% 1% 2% * * * * * * * * * * * 1% 1%
North West SHA 5NK WIRRAL PCT 95% 1% 2% * * * * * * * * * * * * 1%
North West SHA 5NL LIVERPOOL PCT 87% 1% 3% * * * * 1% * * 1% * 1% * 1% 2%
North West SHA 5NM HALTON & ST HELENS PCT 96% 1% 2% * * * * * * * * * * * * 1%
North West SHA 5NN WESTERN CHESHIRE PCT 94% 1% 3% * * * * * * * * * * * * 1%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 94% 1% 3% * * * * * * * * * * * * 1%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 82% 1% 3% * * * * 1% 7% 1% 1% * 1% * * 2%
North West SHA 5NR TRAFFORD PCT 84% 2% 3% * * * * 2% 2% * 1% 1% 1% * 1% 2%
North West SHA 5NT MANCHESTER PCT 65% 3% 6% 1% 1% * 1% 2% 6% 1% 2% 2% 4% 1% 2% 5%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 92% 1% 4% * * * * 1% * * * * * * * 1%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 93% * 2% * * * * * 2% * * * * * * 1%
Yorkshire and the Humber 5J6 CALDERDALE PCT 90% 1% 2% * * * * * 4% * 1% * * * * 1%
Yorkshire and the Humber 5JE BARNSLEY PCT 95% * 2% * * * * * * 0% * * * * * 1%
Yorkshire and the Humber 5N1 LEEDS PCT 84% 1% 3% * * * * 2% 2% * 1% 1% 2% * 1% 2%
Yorkshire and the Humber 5N2 KIRKLEES PCT 82% 1% 2% * * * * 4% 5% * 1% 1% * * * 2%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 94% * 3% * * * * * 1% * * * * * * 1%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 87% * 3% * * * * 1% 2% * 1% 1% 1% * 1% 2%
Yorkshire and the Humber 5N5 DONCASTER PCT 93% * 3% * * * * * 1% * * * * * * 1%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 95% 1% 3% * * * * * * * * * * * * 1%
Yorkshire and the Humber 5NW EAST RIDING OF YORKSHIRE PCT 96% * 2% * * * * * * * * 0% * * * 1%
Yorkshire and the Humber 5NX HULL TEACHING PCT 92% * 3% * * * * * * * 1% * 1% * * 1%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 73% 1% 3% * * * * 3% 12% 1% 2% 1% 1% * * 3%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 95% * 3% 0% 0% * * * * * * * * * * 1%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 72% 1% 6% 1% * * * 2% 3% * 2% 3% 3% 1% 2% 3%
East Midlands SHA 5ET BASSETLAW PCT 94% * 3% * 0% * 0% * * * * * * * * 1%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 95% * 2% * * * * * * * * * * * * 1%
276
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ethnic group
% Mixed - White & Black Caribbean
% Asian or Asian British - Any other
% Black or Black British - Any other
% Black or Black British-Caribbean
% Asian or Asian British-Pakistani
% Mixed - White & Black African
% Black or Black British-African
% Asian or Asian British-Indian
% Mixed - Any other mixed
% White - any other White
% Asian or Asian British-
% Mixed - White & Asian
Asian background
Black background
% White - British
% White - Irish
Bangladeshi
background
background
% Chinese
SHA name
PCT name
PCT code
% Other
N/A N/A Results for England as a whole 83% 1% 5% * * * * 2% 1% * 1% 1% 1% * 1% 2%
East Midlands SHA 5N7 DERBY CITY PCT 82% 1% 4% * * * * 3% 3% * 1% 1% 1% * * 2%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 93% 1% 3% * * * * 1% * * * * * * * 1%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 94% * 4% * * * * * * * * * * * * 1%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 90% 1% 3% * * * * 3% * * 1% * * * 1% 1%
East Midlands SHA 5PC LEICESTER CITY PCT 52% 1% 5% * * * * 24% 2% 1% 4% 1% 2% 1% 1% 5%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 87% 1% 6% * * * * 1% * * * 1% 1% * * 1%
West Midlands SHA 5CN HEREFORDSHIRE PCT 96% * 3% * * * * * * * * * * * * 1%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 76% 2% 4% 1% * * * 3% 2% * 2% 2% 2% 1% 1% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 95% 1% 2% * * * * * * * * * * * * 1%
West Midlands SHA 5M3 WALSALL TEACHING PCT 83% * 2% * * * * 5% 3% 1% 1% 1% 1% * * 2%
West Midlands SHA 5MD COVENTRY TEACHING PCT 74% 2% 4% * * * * 7% 2% 1% 2% 1% 3% * 1% 3%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 90% * 3% * * * * 2% 1% * * * 1% * * 1%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 71% 1% 3% 1% * * * 11% 1% * 2% 3% 2% 1% * 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 28% 2% 3% 1% * * 1% 13% 18% 5% 5% 8% 4% 2% 1% 8%
West Midlands SHA 5PE DUDLEY PCT 90% * 3% * * * * 1% 2% * 1% 1% * * * 1%
West Midlands SHA 5PF SANDWELL PCT 74% 1% 3% 1% * * * 8% 2% 1% 2% 3% 1% 1% * 3%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 72% 2% 3% 1% * * * 2% 9% 1% 2% 3% 1% 1% * 3%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 94% * 3% * 0% * * 1% * * * * * * * 1%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 90% * 3% * * * * 1% 2% * 1% * 1% * * 1%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 94% 1% 3% * * * * * 1% * * * * * * 1%
West Midlands SHA 5PL WORCESTERSHIRE PCT 94% 1% 3% * * * * * * * * * * * * 1%
West Midlands SHA 5PM WARWICKSHIRE PCT 90% 1% 4% * * * * 2% * * 1% * * * * 1%
West Midlands SHA TAM SOLIHULL CARE TRUST 88% 2% 3% * * * * 2% 1% * * 1% * * * 1%
East of England SHA 5GC LUTON PCT 55% 4% 7% 1% * * * 5% 9% 4% 3% 3% 3% 1% 1% 4%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 91% 1% 4% * * * * 1% * * 1% * 1% * * 1%
East of England SHA 5P2 BEDFORDSHIRE PCT 85% 1% 6% * * * * 2% 1% * 1% 1% 1% * * 2%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 87% 1% 5% * * * * 1% * * 1% 1% 1% * * 2%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 82% 2% 6% * * * * 2% 1% * 1% 1% 1% * 1% 2%
East of England SHA 5PN PETERBOROUGH PCT 74% 1% 10% * * * 1% 2% 4% * 2% 1% 1% * 1% 3%
East of England SHA 5PP CAMBRIDGESHIRE PCT 87% 1% 7% * * * * 1% * * 1% * * * 1% 2%
East of England SHA 5PQ NORFOLK PCT 93% * 4% * * * * * * * * * * * * 1%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 93% * 3% 0% * * * * * * * * * * * 1%
East of England SHA 5PT SUFFOLK PCT 92% 1% 4% * * * * * * * * * * * * 1%
East of England SHA 5PV WEST ESSEX PCT 87% 1% 5% * * * * 1% * * 1% * 1% * 1% 2%
East of England SHA 5PW NORTH EAST ESSEX PCT 92% 1% 3% * * * * * * * 1% * * * * 1%
East of England SHA 5PX MID ESSEX PCT 92% 1% 3% * * * * 1% * * * * * * * 1%
East of England SHA 5PY SOUTH WEST ESSEX PCT 88% 1% 4% * * * * 1% * * 1% * 2% * * 1%
London SHA 5A4 HAVERING PCT 85% 1% 5% * * * * 1% * * 1% 1% 2% * * 2%
London SHA 5A5 KINGSTON PCT 69% 2% 9% * * 1% 1% 3% 1% * 5% 1% 1% * 2% 5%
London SHA 5A7 BROMLEY PCT 82% 2% 6% * * * * 2% * * 1% 1% 1% * 1% 2%
London SHA 5A8 GREENWICH PCT 57% 2% 9% 1% 1% * 1% 4% 1% * 4% 2% 11% 1% 2% 5%
London SHA 5A9 BARNET PCT 53% 3% 14% * * 1% 1% 8% 1% * 5% 1% 4% 1% 2% 7%
London SHA 5AT HILLINGDON PCT 61% 2% 8% * * 1% * 10% 2% 1% 5% 1% 2% 1% 1% 5%
London SHA 5C1 ENFIELD PCT 56% 2% 13% * * * 1% 3% 1% 1% 3% 4% 6% 1% 1% 6%
London SHA 5C2 BARKING & DAGENHAM PCT 54% 1% 8% 1% 1% * * 4% 4% 2% 2% 2% 13% 2% 1% 5%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 44% 2% 15% 1% 1% 1% 1% 3% 1% 2% 2% 7% 10% 2% 1% 7%
London SHA 5C4 TOWER HAMLETS PCT 40% 2% 12% 1% * 1% 1% 2% 1% 24% 2% 2% 3% 1% 2% 6%
London SHA 5C5 NEWHAM PCT 24% 1% 10% 1% 1% * 1% 13% 8% 8% 6% 4% 11% 2% 1% 9%
London SHA 5C9 HARINGEY PCT 41% 3% 18% 1% 1% 1% 2% 3% 1% 1% 3% 6% 8% 2% 1% 8%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 50% 3% 18% 1% 1% * 1% 3% 1% * 3% 4% 5% 1% 1% 7%
London SHA 5HX EALING PCT 35% 3% 13% * * 1% 1% 15% 4% * 9% 3% 4% 1% 1% 9%
London SHA 5HY HOUNSLOW PCT 47% 2% 11% * * 1% 1% 15% 4% 1% 6% 1% 3% 1% 1% 7%
London SHA 5K5 BRENT PCT 24% 4% 13% 1% * 1% 1% 19% 3% * 8% 6% 6% 2% 1% 9%
London SHA 5K6 HARROW PCT 41% 3% 8% * * 1% * 23% 2% * 9% 2% 2% 1% 1% 6%
London SHA 5K7 CAMDEN PCT 48% 4% 20% * * 1% 2% 2% 1% 4% 3% 1% 4% 1% 3% 7%
London SHA 5K8 ISLINGTON PCT 54% 5% 16% 1% * 1% 1% 1% * 2% 2% 3% 5% 1% 2% 6%
London SHA 5K9 CROYDON PCT 57% 2% 7% 1% * 1% 1% 6% 2% * 4% 6% 6% 2% 1% 5%
London SHA 5LA KENSINGTON AND CHELSEA PCT 43% 3% 25% * 1% 1% 2% 2% 1% * 5% 2% 4% 1% 1% 9%
London SHA 5LC WESTMINSTER PCT 42% 3% 23% * 1% 1% 1% 3% 1% 2% 5% 2% 3% 1% 3% 9%
London SHA 5LD LAMBETH PCT 45% 2% 15% 1% 1% 1% 1% 1% 1% 1% 2% 8% 11% 3% 2% 6%
London SHA 5LE SOUTHWARK PCT 44% 2% 12% 1% 1% * 1% 2% * 1% 2% 6% 16% 3% 2% 7%
London SHA 5LF LEWISHAM PCT 50% 2% 10% 1% * 1% 1% 2% * * 2% 10% 10% 3% 2% 6%
London SHA 5LG WANDSWORTH PCT 57% 2% 15% 1% * * 1% 3% 2% * 3% 3% 4% 1% 1% 5%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 75% 2% 12% * * 1% * 2% * * 2% * 1% * 1% 4%
London SHA 5M7 SUTTON & MERTON PCT 66% 2% 10% * * * 1% 3% 2% 1% 4% 2% 3% 1% 1% 4%
London SHA 5NA REDBRIDGE PCT 49% 2% 6% * * * 1% 14% 6% 2% 5% 2% 3% 1% 1% 6%
London SHA 5NC WALTHAM FOREST PCT 47% 2% 12% 1% * * 1% 3% 8% 1% 4% 6% 6% 2% 1% 7%
London SHA TAK BEXLEY CARE TRUST 82% 1% 4% * * * * 2% * * 1% 1% 4% * 1% 2%
277
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Ethnic group
% Mixed - White & Black Caribbean
% Asian or Asian British - Any other
% Black or Black British - Any other
% Black or Black British-Caribbean
% Asian or Asian British-Pakistani
% Mixed - White & Black African
% Black or Black British-African
% Asian or Asian British-Indian
% Mixed - Any other mixed
% White - any other White
% Asian or Asian British-
% Mixed - White & Asian
Asian background
Black background
% White - British
% White - Irish
Bangladeshi
background
background
% Chinese
SHA name
PCT name
PCT code
% Other
N/A N/A Results for England as a whole 83% 1% 5% * * * * 2% 1% * 1% 1% 1% * 1% 2%
South East Coast SHA 5L3 MEDWAY PCT 88% 1% 4% * * * * 2% * * 1% * 1% * * 2%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 83% 1% 7% * * 1% 1% 1% * * 1% * 1% * 1% 2%
South East Coast SHA 5P5 SURREY PCT 86% 1% 6% * * * * 1% 1% * 1% * * * 1% 2%
South East Coast SHA 5P6 WEST SUSSEX PCT 90% 1% 4% * * * * 1% * * 1% * * * * 1%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 92% 1% 4% * * * * * * * * * * * * 1%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 91% * 4% * * * * * * * 1% * * * * 1%
South East Coast SHA 5P9 WEST KENT PCT 89% 1% 4% * * * * 2% * * 1% * 1% * * 1%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 91% 1% 4% * * * * * * * 1% * * * * 1%
South Central SHA 5CQ MILTON KEYNES PCT 79% 1% 5% * * * * 3% 1% * 1% 1% 3% * 1% 2%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 87% 1% 5% * * * * 1% * 1% 1% * 2% * 1% 1%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 80% 1% 7% * * * * 3% 1% * 2% * 1% * 1% 2%
South Central SHA 5QC HAMPSHIRE PCT 92% 1% 3% * * * * 1% * * 1% * * * * 1%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 86% 1% 5% * * * * 1% 2% * 1% 1% * * 1% 2%
South Central SHA 5QE OXFORDSHIRE PCT 85% 1% 6% * * * * 1% 1% * 1% * 1% * 1% 2%
South Central SHA 5QF BERKSHIRE WEST PCT 82% 1% 6% * * * * 2% 1% * 1% 1% 1% * 1% 2%
South Central SHA 5QG BERKSHIRE EAST PCT 68% 1% 8% * * * * 7% 5% * 2% 1% 2% * 1% 3%
South Central SHA 5QT ISLE OF WIGHT NHS PCT 94% * 3% * 0% * * * * * * * * * * 1%
South West SHA 5A3 SOUTH GLOUCESTERSHIRE PCT 92% 1% 3% * * * * 1% * * 1% * * * * 1%
South West SHA 5F1 PLYMOUTH TEACHING PCT 92% 1% 4% * * * * * * * * * * * * 1%
BATH AND NORTH EAST
South West SHA 5FL SOMERSET PCT 91% 1% 4% * * * * * * * 1% * * * 1% 1%
South West SHA 5K3 SWINDON PCT 85% 1% 5% * * * * 3% * * 2% * 1% * * 2%
South West SHA 5M8 NORTH SOMERSET PCT 94% 1% 3% * 0% * * * * * * * * * * 1%
South West SHA 5QH GLOUCESTERSHIRE PCT 92% 1% 3% * * * * 1% * * * * * * * 1%
South West SHA 5QJ BRISTOL PCT 84% 1% 5% * * * * 1% 1% * 1% 1% 1% * 1% 2%
South West SHA 5QK WILTSHIRE PCT 94% 1% 3% * * * * * * * * * * * * 1%
South West SHA 5QL SOMERSET PCT 94% * 3% * * * * * * * * * * * * 1%
South West SHA 5QM DORSET PCT 95% * 3% * * * * * * * * * * * * 1%
BOURNEMOUTH AND POOLE
South West SHA 5QN TEACHING PCT 89% 1% 6% * * * * 1% 0% * 1% * * * * 1%
CORNWALL & ISLES OF SCILLY
South West SHA 5QP PCT 93% * 5% * * * * * * * * * * * * 1%
South West SHA 5QQ DEVON PCT 95% * 3% * * * * * * * * * * * * 1%
South West SHA TAL TORBAY CARE TRUST 94% * 4% * * * * * * * * * * * * 1%
278
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Sexual orientation Religion
Sexual orientation - total responses
% I would prefer not to say
% I would prefer not to say
Religion - total responses
% Heterosexual/straight
I would prefer not to say
I would prefer not to say
Heterosexual/straight
% Gay/Lesbian
Gay/Lesbian
% Christian
% Buddhist
% Bisexual
SHA name
PCT name
PCT code
% Muslim
% Jewish
Christian
Buddhist
Bisexual
% Hindu
% Other
% Other
% None
Muslim
% Sikh
Jewish
Hindu
Other
Other
None
Sikh
N/A N/A Results for England as a whole 1,964,172 1,827,651 23,970 10,339 12,775 89,437 93% 1% 1% 1% 5% 2,040,545 472,744 12,965 1,334,473 31,821 11,359 80,584 14,128 24,966 57,504 23% 1% 65% 2% 1% 4% 1% 1% 3%
SHA N/A Results for SHA as a whole
North East SHA N/A N/A 98,168 93,064 962 400 497 3,245 95% 1% * 1% 3% 101,900 21,497 344 75,090 289 161 1,399 188 866 2,066 21% * 74% * * 1% * 1% 2%
North West SHA N/A N/A 265,583 249,528 3,102 1,172 1,423 10,359 94% 1% * 1% 4% 275,709 51,510 1,187 200,547 1,581 1,254 10,743 267 2,362 6,258 19% * 73% 1% * 4% * 1% 2%
Yorkshire and the Humber N/A N/A 196,410 184,075 1,920 1,022 1,182 8,211 94% 1% 1% 1% 4% 204,253 48,796 815 135,766 1,106 512 9,248 735 2,342 4,933 24% * 66% 1% * 5% * 1% 2%
East Midlands SHA N/A N/A 166,352 156,031 1,561 833 914 7,014 94% 1% 1% 1% 4% 173,170 42,819 787 113,505 3,708 238 4,252 1,401 1,968 4,493 25% * 66% 2% * 2% 1% 1% 3%
West Midlands SHA N/A N/A 204,659 191,139 1,869 939 1,266 9,447 93% 1% * 1% 5% 214,303 42,922 872 144,317 2,877 238 11,012 4,449 2,437 5,179 20% * 67% 1% * 5% 2% 1% 2%
East of England SHA N/A N/A 217,004 204,317 1,942 1,003 1,091 8,651 94% 1% * 1% 4% 223,705 58,472 1,158 146,344 1,928 1,571 4,417 562 2,726 6,528 26% 1% 65% 1% 1% 2% * 1% 3%
London SHA N/A N/A 289,875 254,554 6,788 2,345 3,682 22,507 88% 2% 1% 1% 8% 307,044 62,424 4,297 164,393 16,428 6,259 31,869 4,548 4,899 11,927 20% 1% 54% 5% 2% 10% 1% 2% 4%
South East Coast SHA N/A N/A 167,787 157,490 2,248 843 856 6,350 94% 1% 1% 1% 4% 172,119 44,810 1,203 114,289 1,386 490 2,053 606 2,252 5,030 26% 1% 66% 1% * 1% * 1% 3%
South Central SHA N/A N/A 156,752 147,220 1,580 810 838 6,305 94% 1% 1% 1% 4% 161,153 43,048 1,174 102,692 1,964 324 4,009 1,150 2,023 4,769 27% 1% 64% 1% * 2% 1% 1% 3%
South West SHA N/A N/A 201,580 190,234 1,998 972 1,028 7,349 94% 1% * 1% 4% 207,188 56,447 1,127 137,529 555 312 1,584 220 3,091 6,323 27% 1% 66% * * 1% * 1% 3%
PCT name
North East SHA 5D7 NEWCASTLE PCT 10,107 9,343 180 74 74 436 92% 2% 1% 1% 4% 10,545 2,646 74 6,741 104 26 545 26 103 281 25% 1% 64% 1% * 5% * 1% 3%
North East SHA 5D8 NORTH TYNESIDE PCT 8,031 7,665 88 21 33 224 95% 1% * * 3% 8,284 2,073 35 5,839 27 3 42 14 75 176 25% * 70% * * 1% * 1% 2%
North East SHA 5D9 HARTLEPOOL PCT 3,186 3,030 22 17 20 98 95% 1% 1% 1% 3% 3,319 657 3 2,572 4 2 18 1 12 50 20% * 77% * * 1% * * 2%
STOCKTON-ON-TEES TEACHING
North East SHA 5E1 PCT 6,907 6,557 75 35 26 214 95% 1% 1% * 3% 7,158 1,444 21 5,329 17 4 135 18 46 144 20% * 74% * * 2% * 1% 2%
North East SHA 5J9 DARLINGTON PCT 3,900 3,676 45 21 19 139 94% 1% 1% * 4% 4,038 893 22 2,932 18 0 19 18 47 90 22% 1% 73% * 0% * * 1% 2%
North East SHA 5KF GATESHEAD PCT 7,614 7,159 89 38 40 287 94% 1% 1% 1% 4% 7,920 1,685 23 5,773 20 101 73 11 83 152 21% * 73% * 1% 1% * 1% 2%
North East SHA 5KG SOUTH TYNESIDE PCT 5,745 5,481 56 13 38 157 95% 1% * 1% 3% 5,985 1,173 15 4,580 14 3 59 9 38 94 20% * 77% * * 1% * 1% 2%
North East SHA 5KL SUNDERLAND TEACHING PCT 10,498 9,958 90 46 64 340 95% 1% * 1% 3% 10,917 2,084 30 8,377 17 4 107 28 80 189 19% * 77% * * 1% * 1% 2%
North East SHA 5KM MIDDLESBROUGH PCT 5,359 5,031 57 21 31 218 94% 1% * 1% 4% 5,591 1,066 28 4,064 24 7 273 13 29 86 19% * 73% * * 5% * 1% 2%
North East SHA 5ND COUNTY DURHAM PCT 19,706 18,788 157 71 80 611 95% 1% * * 3% 20,468 3,948 49 15,680 25 4 66 27 226 443 19% * 77% * * * * 1% 2%
North East SHA 5QR REDCAR AND CLEVELAND PCT 4,955 4,710 38 16 19 171 95% 1% * * 3% 5,143 1,039 10 3,922 5 2 32 2 37 95 20% * 76% * * 1% * 1% 2%
NORTHUMBERLAND CARE
North East SHA TAC TRUST 12,159 11,666 65 26 53 349 96% 1% * * 3% 12,531 2,789 34 9,282 13 6 30 20 91 265 22% * 74% * * * * 1% 2%
North West SHA 5CC BLACKBURN WITH DARWEN PCT 5,658 5,181 38 28 50 360 92% 1% * 1% 6% 6,035 744 20 3,796 26 8 1,277 5 52 108 12% * 63% * * 21% * 1% 2%
North West SHA 5F5 SALFORD PCT 8,419 7,814 182 55 54 313 93% 2% 1% 1% 4% 8,783 1,774 52 6,236 57 193 174 5 102 189 20% 1% 71% 1% 2% 2% * 1% 2%
North West SHA 5F7 STOCKPORT PCT 10,882 10,349 119 41 40 333 95% 1% * * 3% 11,174 2,729 50 7,645 62 58 236 10 112 271 24% * 68% 1% 1% 2% * 1% 2%
North West SHA 5HG ASHTON LEIGH AND WIGAN PCT 11,579 11,036 92 31 49 371 95% 1% * * 3% 12,032 1,726 46 9,870 20 4 79 0 85 201 14% * 82% * * 1% * 1% 2%
North West SHA 5HP BLACKPOOL PCT 5,549 5,111 170 19 29 219 92% 3% * 1% 4% 5,720 1,159 42 4,247 28 9 21 0 73 141 20% 1% 74% * * * 0% 1% 2%
North West SHA 5HQ BOLTON PCT 10,198 9,437 102 47 89 522 93% 1% * 1% 5% 10,723 1,636 36 7,473 269 3 1,012 6 75 213 15% * 70% 3% * 9% * 1% 2%
North West SHA 5J2 WARRINGTON PCT 7,527 7,194 58 29 22 224 96% 1% * * 3% 7,749 1,594 15 5,784 39 4 67 9 53 184 21% * 75% 1% * 1% * 1% 2%
North West SHA 5J4 KNOWSLEY PCT 5,575 5,312 36 10 32 184 95% 1% * 1% 3% 5,837 749 23 4,889 14 6 16 0 27 113 13% * 84% * * * 0% * 2%
North West SHA 5J5 OLDHAM PCT 8,129 7,485 86 31 67 461 92% 1% * 1% 6% 8,572 1,437 30 5,775 92 8 1,023 2 55 150 17% * 67% 1% * 12% * 1% 2%
North West SHA 5JX BURY PCT 6,930 6,506 58 31 26 309 94% 1% * * 4% 7,162 1,256 22 4,875 33 450 287 4 64 170 18% * 68% * 6% 4% * 1% 2%
North West SHA 5LH TAMESIDE AND GLOSSOP PCT 8,632 8,191 86 35 48 272 95% 1% * 1% 3% 8,946 1,910 44 6,326 149 5 253 3 70 186 21% * 71% 2% * 3% * 1% 2%
North West SHA 5NE CUMBRIA TEACHING PCT 19,606 18,664 140 63 91 649 95% 1% * * 3% 20,235 4,017 61 15,424 21 4 35 2 212 459 20% * 76% * * * * 1% 2%
NORTH LANCASHIRE TEACHING
North West SHA 5NF PCT 12,836 12,160 111 49 65 452 95% 1% * 1% 4% 13,247 2,687 77 9,914 27 17 70 10 122 324 20% 1% 75% * * 1% * 1% 2%
North West SHA 5NG CENTRAL LANCASHIRE PCT 17,179 16,319 142 61 80 578 95% 1% * * 3% 17,765 2,972 49 13,429 226 9 560 25 125 370 17% * 76% 1% * 3% * 1% 2%
EAST LANCASHIRE TEACHING
North West SHA 5NH PCT 14,009 13,194 131 48 96 540 94% 1% * 1% 4% 14,570 2,717 50 10,376 14 8 936 5 136 328 19% * 71% * * 6% * 1% 2%
North West SHA 5NJ SEFTON PCT 10,522 10,005 94 45 27 352 95% 1% * * 3% 10,827 1,833 40 8,537 24 35 48 2 81 227 17% * 79% * * * * 1% 2%
North West SHA 5NK WIRRAL PCT 12,285 11,704 91 53 42 395 95% 1% * * 3% 12,658 2,568 56 9,505 29 10 49 4 103 335 20% * 75% * * * * 1% 3%
North West SHA 5NL LIVERPOOL PCT 17,425 16,220 253 108 104 740 93% 1% 1% 1% 4% 18,151 2,809 101 13,995 128 107 455 12 118 425 15% 1% 77% 1% 1% 3% * 1% 2%
North West SHA 5NM HALTON & ST HELENS PCT 11,680 11,094 141 35 38 373 95% 1% * * 3% 12,140 1,792 38 9,893 21 6 40 2 106 241 15% * 81% * * * * 1% 2%
North West SHA 5NN WESTERN CHESHIRE PCT 9,757 9,309 90 51 31 276 95% 1% 1% * 3% 10,010 2,097 39 7,485 18 16 46 0 62 246 21% * 75% * * * * 1% 2%
CENTRAL AND EASTERN
North West SHA 5NP CHESHIRE PCT 17,375 16,580 150 61 58 525 95% 1% * * 3% 17,875 4,015 55 13,048 46 30 94 16 155 415 22% * 73% * * 1% * 1% 2%
HEYWOOD MIDDLETON &
North West SHA 5NQ ROCHDALE PCT 7,747 7,189 82 32 59 384 93% 1% * 1% 5% 8,116 1,412 29 5,429 20 14 955 3 90 164 17% * 67% * * 12% * 1% 2%
North West SHA 5NR TRAFFORD PCT 7,978 7,526 81 41 41 289 94% 1% 1% 1% 4% 8,256 1,788 26 5,552 68 76 397 58 70 220 22% * 67% 1% 1% 5% 1% 1% 3%
North West SHA 5NT MANCHESTER PCT 18,108 15,946 570 171 186 1,235 88% 3% 1% 1% 7% 19,127 4,087 187 11,043 152 176 2,614 82 210 576 21% 1% 58% 1% 1% 14% * 1% 3%
Yorkshire and the Humber 5EF NORTH LINCOLNSHIRE PCT 6,149 5,804 31 25 31 258 94% 1% * 1% 4% 6,369 1,306 22 4,711 13 0 80 13 67 156 21% * 74% * 0% 1% * 1% 2%
Yorkshire and the Humber 5H8 ROTHERHAM PCT 9,134 8,697 65 39 44 288 95% 1% * * 3% 9,598 1,994 19 7,054 17 3 259 8 88 156 21% * 73% * * 3% * 1% 2%
Yorkshire and the Humber 5J6 CALDERDALE PCT 7,557 7,056 91 50 35 325 93% 1% 1% * 4% 7,838 1,871 28 5,190 27 7 390 8 93 223 24% * 66% * * 5% * 1% 3%
Yorkshire and the Humber 5JE BARNSLEY PCT 8,747 8,331 82 24 38 273 95% 1% * * 3% 9,120 1,937 23 6,834 13 3 27 5 96 181 21% * 75% * * * * 1% 2%
Yorkshire and the Humber 5N1 LEEDS PCT 29,436 27,436 381 205 215 1,199 93% 1% 1% 1% 4% 30,455 7,974 192 18,767 360 364 1,269 305 376 849 26% 1% 62% 1% 1% 4% 1% 1% 3%
Yorkshire and the Humber 5N2 KIRKLEES PCT 14,714 13,627 139 93 89 766 93% 1% 1% 1% 5% 15,399 3,481 29 9,315 78 18 1,803 123 132 420 23% * 60% 1% * 12% 1% 1% 3%
Yorkshire and the Humber 5N3 WAKEFIELD DISTRICT PCT 12,810 12,097 116 78 73 446 94% 1% 1% 1% 3% 13,329 2,891 37 9,721 57 5 172 12 146 289 22% * 73% * * 1% * 1% 2%
Yorkshire and the Humber 5N4 SHEFFIELD PCT 20,367 18,956 239 122 134 915 93% 1% 1% 1% 4% 21,177 6,306 131 12,767 103 25 1,028 26 285 507 30% 1% 60% * * 5% * 1% 2%
Yorkshire and the Humber 5N5 DONCASTER PCT 11,021 10,412 95 47 66 401 94% 1% * 1% 4% 11,491 2,460 40 8,404 32 11 168 30 119 227 21% * 73% * * 1% * 1% 2%
NORTH YORKSHIRE AND YORK
Yorkshire and the Humber 5NV PCT 30,134 28,617 277 104 132 1,004 95% 1% * * 3% 30,952 7,250 144 22,150 65 35 112 5 375 817 23% * 72% * * * * 1% 3%
Yorkshire and the Humber 5NW EAST RIDING OF YORKSHIRE PCT 11,803 11,270 70 44 48 371 95% 1% * * 3% 12,190 2,801 24 8,912 17 12 19 11 120 274 23% * 73% * * * * 1% 2%
Yorkshire and the Humber 5NX HULL TEACHING PCT 10,234 9,578 129 62 83 382 94% 1% 1% 1% 4% 10,678 3,137 57 6,828 21 17 236 8 133 243 29% 1% 64% * * 2% * 1% 2%
BRADFORD AND AIREDALE
Yorkshire and the Humber 5NY TEACHING PCT 18,107 16,329 150 111 168 1,349 90% 1% 1% 1% 7% 19,245 3,880 39 10,538 291 11 3,641 175 236 434 20% * 55% 2% * 19% 1% 1% 2%
NORTH EAST LINCOLNSHIRE
Yorkshire and the Humber TAN CARE TRUST PLUS 6,197 5,865 53 17 27 234 95% 1% * * 4% 6,412 1,508 33 4,575 13 1 43 7 78 156 24% 1% 71% * * 1% * 1% 2%
East Midlands SHA 5EM NOTTINGHAM CITY PCT 11,854 10,809 251 111 80 603 91% 2% 1% 1% 5% 12,369 3,800 141 6,571 155 83 886 169 185 378 31% 1% 53% 1% 1% 7% 1% 1% 3%
East Midlands SHA 5ET BASSETLAW PCT 4,094 3,916 46 11 35 87 96% 1% * 1% 2% 4,218 874 18 3,179 11 2 16 9 25 84 21% * 75% * * * * 1% 2%
East Midlands SHA 5N6 DERBYSHIRE COUNTY PCT 26,380 25,072 224 98 109 878 95% 1% * * 3% 27,311 6,979 65 19,140 49 16 55 35 287 687 26% * 70% * * * * 1% 3%
279
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Sexual orientation Religion
Sexual orientation - total responses
% I would prefer not to say
% I would prefer not to say
Religion - total responses
% Heterosexual/straight
I would prefer not to say
I would prefer not to say
Heterosexual/straight
% Gay/Lesbian
Gay/Lesbian
% Christian
% Buddhist
% Bisexual
SHA name
PCT name
PCT code
% Muslim
% Jewish
Christian
Buddhist
Bisexual
% Hindu
% Other
% Other
% None
Muslim
% Sikh
Jewish
Hindu
Other
Other
None
Sikh
N/A N/A Results for England as a whole 1,964,172 1,827,651 23,970 10,339 12,775 89,437 93% 1% 1% 1% 5% 2,040,545 472,744 12,965 1,334,473 31,821 11,359 80,584 14,128 24,966 57,504 23% 1% 65% 2% 1% 4% 1% 1% 3%
East Midlands SHA 5N7 DERBY CITY PCT 10,190 9,404 90 82 93 522 92% 1% 1% 1% 5% 10,731 2,391 38 6,925 124 12 509 325 145 262 22% * 65% 1% * 5% 3% 1% 2%
NOTTINGHAMSHIRE COUNTY
East Midlands SHA 5N8 TEACHING PCT 24,702 23,491 209 101 94 808 95% 1% * * 3% 25,492 6,918 112 17,115 102 32 146 71 319 678 27% * 67% * * 1% * 1% 3%
East Midlands SHA 5N9 LINCOLNSHIRE PCT 27,383 25,886 192 98 119 1,088 95% 1% * * 4% 28,426 6,214 102 20,841 47 18 81 16 301 806 22% * 73% * * * * 1% 3%
LEICESTERSHIRE COUNTY &
East Midlands SHA 5PA RUTLAND PCT 25,000 23,711 177 111 97 903 95% 1% * * 4% 25,872 6,400 113 17,312 650 13 238 224 269 652 25% * 67% 3% * 1% 1% 1% 3%
East Midlands SHA 5PC LEICESTER CITY PCT 11,664 10,042 140 108 152 1,222 86% 1% 1% 1% 10% 12,854 2,394 63 5,163 2,277 22 1,966 480 149 339 19% * 40% 18% * 15% 4% 1% 3%
East Midlands SHA 5PD NORTHAMPTONSHIRE PCT 25,084 23,701 232 112 135 904 94% 1% * 1% 4% 25,898 6,848 136 17,259 292 41 355 72 288 607 26% 1% 67% 1% * 1% * 1% 2%
West Midlands SHA 5CN HEREFORDSHIRE PCT 6,768 6,366 46 41 37 278 94% 1% 1% 1% 4% 6,985 1,570 24 5,048 7 12 11 1 105 206 22% * 72% * * * * 2% 3%
West Midlands SHA 5M1 SOUTH BIRMINGHAM PCT 13,577 12,575 205 76 97 624 93% 2% 1% 1% 5% 14,210 3,352 92 8,824 272 64 792 207 194 412 24% 1% 62% 2% * 6% 1% 1% 3%
West Midlands SHA 5M2 SHROPSHIRE COUNTY PCT 11,075 10,498 75 52 47 403 95% 1% * * 4% 11,435 2,478 62 8,380 7 9 32 8 150 311 22% 1% 73% * * * * 1% 3%
West Midlands SHA 5M3 WALSALL TEACHING PCT 9,229 8,582 91 41 57 458 93% 1% * 1% 5% 9,810 1,670 21 6,695 200 2 543 366 112 200 17% * 68% 2% * 6% 4% 1% 2%
West Midlands SHA 5MD COVENTRY TEACHING PCT 12,370 11,388 115 76 103 689 92% 1% 1% 1% 6% 12,991 2,590 55 8,138 412 9 761 590 141 294 20% * 63% 3% * 6% 5% 1% 2%
West Midlands SHA 5MK TELFORD AND WREKIN PCT 6,073 5,718 50 22 46 237 94% 1% * 1% 4% 6,290 1,545 16 4,239 57 0 118 66 102 147 25% * 67% 1% 0% 2% 1% 2% 2%
West Midlands SHA 5MV WOLVERHAMPTON CITY PCT 8,808 8,056 77 61 68 545 91% 1% 1% 1% 6% 9,453 1,518 56 5,991 428 3 289 765 148 255 16% 1% 63% 5% * 3% 8% 2% 3%
West Midlands SHA 5MX HEART OF BIRMINGHAM PCT 9,010 7,489 84 67 159 1,212 83% 1% 1% 2% 13% 10,247 873 89 3,541 493 19 3,970 813 140 308 9% 1% 35% 5% * 39% 8% 1% 3%
West Midlands SHA 5PE DUDLEY PCT 11,469 10,852 95 37 58 427 95% 1% * 1% 4% 11,960 2,316 35 8,688 69 10 350 102 135 255 19% * 73% 1% * 3% 1% 1% 2%
West Midlands SHA 5PF SANDWELL PCT 11,411 10,497 116 55 94 648 92% 1% * 1% 6% 12,205 1,960 36 7,937 282 8 692 911 132 247 16% * 65% 2% * 6% 7% 1% 2%
BIRMINGHAM EAST AND NORTH
West Midlands SHA 5PG PCT 14,003 12,878 134 78 119 794 92% 1% 1% 1% 6% 14,944 2,595 39 9,312 143 20 2,255 145 122 312 17% * 62% 1% * 15% 1% 1% 2%
West Midlands SHA 5PH NORTH STAFFORDSHIRE PCT 7,939 7,582 64 34 28 231 96% 1% * * 3% 8,258 1,780 27 6,135 31 6 43 7 77 153 22% * 74% * * 1% * 1% 2%
West Midlands SHA 5PJ STOKE-ON-TRENT PCT 9,895 9,308 115 34 67 371 94% 1% * 1% 4% 10,374 2,075 29 7,397 44 6 459 22 104 237 20% * 71% * * 4% * 1% 2%
West Midlands SHA 5PK SOUTH STAFFORDSHIRE PCT 22,905 21,809 173 74 82 767 95% 1% * * 3% 23,642 5,132 103 17,229 76 10 233 42 228 589 22% * 73% * * 1% * 1% 2%
West Midlands SHA 5PL WORCESTERSHIRE PCT 21,472 20,417 161 76 84 734 95% 1% * * 3% 22,062 4,899 81 16,061 39 9 180 44 222 528 22% * 73% * * 1% * 1% 2%
West Midlands SHA 5PM WARWICKSHIRE PCT 20,519 19,398 196 86 86 753 95% 1% * * 4% 21,053 4,794 79 14,750 188 21 179 270 260 513 23% * 70% 1% * 1% 1% 1% 2%
West Midlands SHA TAM SOLIHULL CARE TRUST 8,136 7,726 73 27 33 277 95% 1% * * 3% 8,383 1,776 27 5,953 129 28 106 90 63 211 21% * 71% 2% * 1% 1% 1% 3%
East of England SHA 5GC LUTON PCT 6,831 6,070 56 47 74 584 89% 1% 1% 1% 9% 7,281 1,125 41 3,999 291 20 1,433 77 77 217 15% 1% 55% 4% * 20% 1% 1% 3%
East of England SHA 5P1 SOUTH EAST ESSEX PCT 13,298 12,559 110 49 58 522 94% 1% * * 4% 13,717 3,699 67 9,023 65 149 141 1 142 430 27% * 66% * 1% 1% * 1% 3%
East of England SHA 5P2 BEDFORDSHIRE PCT 15,553 14,611 175 84 65 618 94% 1% 1% * 4% 16,017 4,253 62 10,458 150 27 279 123 185 480 27% * 65% 1% * 2% 1% 1% 3%
EAST & NORTH HERTFORDSHIRE
East of England SHA 5P3 PCT 21,158 20,076 158 59 75 790 95% 1% * * 4% 21,652 5,940 105 14,120 185 63 284 131 236 588 27% * 65% 1% * 1% 1% 1% 3%
East of England SHA 5P4 WEST HERTFORDSHIRE PCT 21,087 19,825 195 78 117 872 94% 1% * 1% 4% 21,654 5,130 123 13,560 525 819 581 52 256 608 24% 1% 63% 2% 4% 3% * 1% 3%
East of England SHA 5PN PETERBOROUGH PCT 5,967 5,470 51 34 59 352 92% 1% 1% 1% 6% 6,211 1,343 16 3,894 96 16 554 34 81 176 22% * 63% 2% * 9% 1% 1% 3%
East of England SHA 5PP CAMBRIDGESHIRE PCT 22,626 21,234 253 162 85 891 94% 1% 1% * 4% 23,206 6,864 160 14,608 150 80 258 27 296 762 30% 1% 63% 1% * 1% * 1% 3%
East of England SHA 5PQ NORFOLK PCT 27,891 26,249 299 155 148 1,040 94% 1% 1% 1% 4% 28,890 7,969 155 19,187 75 48 148 17 418 873 28% 1% 66% * * 1% * 1% 3%
GREAT YARMOUTH AND
East of England SHA 5PR WAVENEY TEACHING PCT 8,461 7,996 58 34 42 332 95% 1% * * 4% 8,837 2,242 40 6,077 21 15 46 2 137 257 25% * 69% * * 1% * 2% 3%
East of England SHA 5PT SUFFOLK PCT 22,837 21,545 216 89 130 857 94% 1% * 1% 4% 23,539 6,414 103 15,756 68 32 190 6 273 697 27% * 67% * * 1% * 1% 3%
East of England SHA 5PV WEST ESSEX PCT 10,315 9,827 77 38 38 336 95% 1% * * 3% 10,619 2,642 55 7,101 46 171 149 44 124 289 25% 1% 67% * 2% 1% * 1% 3%
East of England SHA 5PW NORTH EAST ESSEX PCT 11,994 11,262 101 59 70 502 94% 1% * 1% 4% 12,331 3,202 89 8,246 64 29 105 4 186 406 26% 1% 67% 1% * 1% * 2% 3%
East of England SHA 5PX MID ESSEX PCT 13,971 13,318 63 67 60 463 95% * * * 3% 14,282 3,833 67 9,660 72 47 67 0 150 385 27% * 68% 1% * * * 1% 3%
East of England SHA 5PY SOUTH WEST ESSEX PCT 15,015 14,274 130 49 70 491 95% 1% * * 3% 15,469 3,816 77 10,656 119 54 181 43 163 360 25% * 69% 1% * 1% * 1% 2%
London SHA 5A4 HAVERING PCT 9,109 8,599 52 24 49 386 94% 1% * 1% 4% 9,448 1,920 58 6,774 98 56 180 54 69 239 20% 1% 72% 1% 1% 2% 1% 1% 3%
London SHA 5A5 KINGSTON PCT 6,756 6,235 70 32 45 375 92% 1% * 1% 6% 7,004 1,702 84 4,117 284 47 363 62 72 273 24% 1% 59% 4% 1% 5% 1% 1% 4%
London SHA 5A7 BROMLEY PCT 11,778 11,113 116 31 54 464 94% 1% * * 4% 12,094 2,985 74 7,986 193 48 257 24 133 393 25% 1% 66% 2% * 2% * 1% 3%
London SHA 5A8 GREENWICH PCT 8,725 7,697 162 86 113 667 88% 2% 1% 1% 8% 9,213 2,067 206 5,332 373 32 537 167 129 370 22% 2% 58% 4% * 6% 2% 1% 4%
London SHA 5A9 BARNET PCT 12,030 10,900 124 75 143 788 91% 1% 1% 1% 7% 12,690 1,946 200 5,574 991 2,089 1,053 40 253 543 15% 2% 44% 8% 16% 8% * 2% 4%
London SHA 5AT HILLINGDON PCT 9,213 8,375 82 54 95 607 91% 1% 1% 1% 7% 9,713 1,626 103 5,514 761 96 795 425 114 279 17% 1% 57% 8% 1% 8% 4% 1% 3%
London SHA 5C1 ENFIELD PCT 8,464 7,643 58 46 124 593 90% 1% 1% 1% 7% 9,029 1,441 78 5,263 360 194 1,144 27 180 343 16% 1% 58% 4% 2% 13% * 2% 4%
London SHA 5C2 BARKING & DAGENHAM PCT 5,661 5,016 36 55 88 466 89% 1% 1% 2% 8% 6,106 928 40 3,801 188 15 743 131 63 195 15% 1% 62% 3% * 12% 2% 1% 3%
CITY AND HACKNEY TEACHING
London SHA 5C3 PCT 8,559 6,954 381 130 178 915 81% 4% 2% 2% 11% 9,327 2,502 153 3,947 96 599 1,257 72 183 518 27% 2% 42% 1% 6% 13% 1% 2% 6%
London SHA 5C4 TOWER HAMLETS PCT 8,122 6,688 374 117 102 841 82% 5% 1% 1% 10% 8,698 1,737 121 3,334 119 77 2,862 39 101 309 20% 1% 38% 1% 1% 33% * 1% 4%
London SHA 5C5 NEWHAM PCT 9,930 8,012 145 126 238 1,410 81% 1% 1% 2% 14% 11,054 918 120 4,912 1,129 18 3,187 287 162 321 8% 1% 44% 10% * 29% 3% 1% 3%
London SHA 5C9 HARINGEY PCT 8,919 7,674 217 81 144 803 86% 2% 1% 2% 9% 9,582 2,162 166 4,795 278 201 1,232 13 221 515 23% 2% 50% 3% 2% 13% * 2% 5%
London SHA 5H1 HAMMERSMITH & FULHAM PCT 6,492 5,706 226 64 78 418 88% 3% 1% 1% 6% 6,781 1,529 99 3,912 132 34 611 99 104 260 23% 1% 58% 2% * 9% 1% 2% 4%
London SHA 5HX EALING PCT 11,900 10,077 187 108 206 1,323 85% 2% 1% 2% 11% 12,951 1,861 213 5,791 1,270 55 1,819 1,341 167 435 14% 2% 45% 10% * 14% 10% 1% 3%
London SHA 5HY HOUNSLOW PCT 8,110 7,094 138 50 114 713 87% 2% 1% 1% 9% 8,698 1,362 142 4,180 866 38 1,003 681 129 296 16% 2% 48% 10% * 12% 8% 1% 3%
London SHA 5K5 BRENT PCT 11,301 9,416 133 106 248 1,398 83% 1% 1% 2% 12% 12,489 1,231 212 5,441 2,773 238 1,804 60 254 477 10% 2% 44% 22% 2% 14% * 2% 4%
London SHA 5K6 HARROW PCT 7,880 6,965 37 42 102 734 88% * 1% 1% 9% 8,479 880 136 3,566 2,144 422 789 83 186 272 10% 2% 42% 25% 5% 9% 1% 2% 3%
London SHA 5K7 CAMDEN PCT 8,736 7,510 450 87 96 592 86% 5% 1% 1% 7% 9,024 2,934 176 3,792 152 475 869 12 171 443 33% 2% 42% 2% 5% 10% * 2% 5%
London SHA 5K8 ISLINGTON PCT 7,171 6,103 388 73 75 531 85% 5% 1% 1% 7% 7,495 2,418 111 3,618 71 78 651 21 145 382 32% 1% 48% 1% 1% 9% * 2% 5%
London SHA 5K9 CROYDON PCT 12,814 11,539 154 83 131 907 90% 1% 1% 1% 7% 13,522 2,600 129 8,226 865 38 932 47 195 490 19% 1% 61% 6% * 7% * 1% 4%
London SHA 5LA KENSINGTON AND CHELSEA PCT 6,777 5,875 261 59 99 483 87% 4% 1% 1% 7% 7,069 1,419 159 4,089 76 92 728 11 116 378 20% 2% 58% 1% 1% 10% * 2% 5%
London SHA 5LC WESTMINSTER PCT 8,730 7,450 407 65 130 679 85% 5% 1% 1% 8% 9,164 1,984 237 4,470 225 317 1,277 25 140 489 22% 3% 49% 2% 3% 14% * 2% 5%
London SHA 5LD LAMBETH PCT 12,859 10,757 759 160 189 995 84% 6% 1% 1% 8% 13,563 3,640 228 7,646 220 60 859 25 327 560 27% 2% 56% 2% * 6% * 2% 4%
London SHA 5LE SOUTHWARK PCT 10,548 8,863 510 134 179 862 84% 5% 1% 2% 8% 11,198 2,676 223 6,437 131 45 985 22 222 456 24% 2% 57% 1% * 9% * 2% 4%
London SHA 5LF LEWISHAM PCT 10,036 8,749 309 110 123 745 87% 3% 1% 1% 7% 10,551 2,702 180 6,088 223 24 598 27 216 493 26% 2% 58% 2% * 6% * 2% 5%
London SHA 5LG WANDSWORTH PCT 12,603 11,288 385 85 91 755 90% 3% 1% 1% 6% 13,070 3,264 145 7,638 391 75 810 32 193 521 25% 1% 58% 3% 1% 6% * 1% 4%
RICHMOND AND TWICKENHAM
London SHA 5M6 PCT 7,265 6,699 132 29 38 366 92% 2% * 1% 5% 7,390 2,247 81 4,265 78 80 214 33 86 307 30% 1% 58% 1% 1% 3% * 1% 4%
London SHA 5M7 SUTTON & MERTON PCT 13,722 12,548 184 77 118 793 91% 1% 1% 1% 6% 14,321 3,088 176 8,898 597 68 823 26 182 463 22% 1% 62% 4% * 6% * 1% 3%
London SHA 5NA REDBRIDGE PCT 8,704 7,731 72 61 100 740 89% 1% 1% 1% 8% 9,360 1,122 81 4,093 1,007 597 1,505 535 137 283 12% 1% 44% 11% 6% 16% 6% 1% 3%
London SHA 5NC WALTHAM FOREST PCT 8,924 7,752 175 66 141 790 87% 2% 1% 2% 9% 9,578 1,695 106 5,089 236 46 1,842 46 170 348 18% 1% 53% 2% * 19% * 2% 4%
London SHA TAK BEXLEY CARE TRUST 8,039 7,524 65 26 53 370 94% 1% * 1% 5% 8,380 1,835 62 5,801 99 6 142 79 80 276 22% 1% 69% 1% * 2% 1% 1% 3%
280
Results of GP Patient Survey July 2009-June 2010
PCTs in England
Note: results for the survey are weighted
Responses include all those completing a questionnaire
Sexual orientation Religion
Sexual orientation - total responses
% I would prefer not to say
% I would prefer not to say
Religion - total responses
% Heterosexual/straight
I would prefer not to say
I would prefer not to say
Heterosexual/straight
% Gay/Lesbian
Gay/Lesbian
% Christian
% Buddhist
% Bisexual
SHA name
PCT name
PCT code
% Muslim
% Jewish
Christian
Buddhist
Bisexual
% Hindu
% Other
% Other
% None
Muslim
% Sikh
Jewish
Hindu
Other
Other
None
Sikh
N/A N/A Results for England as a whole 1,964,172 1,827,651 23,970 10,339 12,775 89,437 93% 1% 1% 1% 5% 2,040,545 472,744 12,965 1,334,473 31,821 11,359 80,584 14,128 24,966 57,504 23% 1% 65% 2% 1% 4% 1% 1% 3%
South East Coast SHA 5L3 MEDWAY PCT 9,790 9,234 85 52 46 372 94% 1% 1% * 4% 10,100 2,566 61 6,676 86 10 162 115 136 288 25% 1% 66% 1% * 2% 1% 1% 3%
BRIGHTON AND HOVE CITY
South East Coast SHA 5LQ TEACHING PCT 11,352 9,858 728 128 87 550 87% 6% 1% 1% 5% 11,553 4,610 205 5,589 67 148 255 3 260 415 40% 2% 48% 1% 1% 2% * 2% 4%
South East Coast SHA 5P5 SURREY PCT 42,766 40,476 377 192 174 1,547 95% 1% * * 4% 43,683 10,902 347 29,266 534 134 684 96 438 1,282 25% 1% 67% 1% * 2% * 1% 3%
South East Coast SHA 5P6 WEST SUSSEX PCT 30,709 28,931 351 132 139 1,156 94% 1% * * 4% 31,501 7,780 177 21,393 238 70 378 41 448 976 25% 1% 68% 1% * 1% * 1% 3%
EAST SUSSEX DOWNS & WEALD
South East Coast SHA 5P7 PCT 12,997 12,239 162 79 65 452 94% 1% 1% * 3% 13,363 3,508 76 9,060 34 40 75 5 209 355 26% 1% 68% * * 1% * 2% 3%
South East Coast SHA 5P8 HASTINGS & ROTHER PCT 6,828 6,328 110 31 50 310 93% 2% * 1% 5% 7,020 1,860 34 4,632 31 13 87 1 92 271 26% * 66% * * 1% * 1% 4%
South East Coast SHA 5P9 WEST KENT PCT 25,432 24,089 201 75 120 947 95% 1% * * 4% 26,158 6,480 134 17,797 194 31 224 328 290 680 25% 1% 68% 1% * 1% 1% 1% 3%
South East Coast SHA 5QA EASTERN & COASTAL KENT PCT 27,914 26,334 234 154 176 1,016 94% 1% 1% 1% 4% 28,740 7,105 169 19,877 201 44 187 16 380 762 25% 1% 69% 1% * 1% * 1% 3%
South Central SHA 5CQ MILTON KEYNES PCT 8,803 8,206 100 37 63 397 93% 1% * 1% 5% 9,160 2,769 51 5,304 226 20 319 51 129 291 30% 1% 58% 2% * 3% 1% 1% 3%
PORTSMOUTH CITY TEACHING
South Central SHA 5FE PCT 7,665 7,143 98 74 44 306 93% 1% 1% 1% 4% 7,894 2,388 40 4,823 36 13 222 8 116 247 30% 1% 61% * * 3% * 1% 3%
South Central SHA 5L1 SOUTHAMPTON CITY PCT 9,509 8,795 143 68 83 421 92% 2% 1% 1% 4% 9,871 2,706 72 6,029 123 7 347 128 185 275 27% 1% 61% 1% * 4% 1% 2% 3%
South Central SHA 5QC HAMPSHIRE PCT 48,764 46,356 388 216 228 1,575 95% 1% * * 3% 49,849 13,477 414 33,314 342 56 221 42 540 1,443 27% 1% 67% 1% * * * 1% 3%
South Central SHA 5QD BUCKINGHAMSHIRE PCT 19,190 18,137 184 65 70 733 95% 1% * * 4% 19,693 4,875 113 12,980 183 55 633 91 205 558 25% 1% 66% 1% * 3% * 1% 3%
South Central SHA 5QE OXFORDSHIRE PCT 24,771 23,206 301 151 128 985 94% 1% 1% 1% 4% 25,336 7,306 154 15,932 154 83 531 43 341 791 29% 1% 63% 1% *