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No. 4 2007 Saulius sees huge potential HR Director prefers the carrot to the stick A dream came true – he got his very own Kenwood DSV sends a hot-dog stand to the US – and a royal guest drops by Editorial DSV’s objective in recent years has thorough. I recently contacted some been growth – and this continues to be key people in our own organisation. our ambition. But there are differences In spite of some small areas of diffi- in the way we will achieve this from culty that I still wouldn’t describe as now on. Up to now, the company has perfect, I felt that the time was ripe given a high priority to integrating for action. “Well, it’s about time! We the most recently acquired company never thought you would get there!” completely into our organisation. was their reply. Today, we are forced to put up with a By way of conclusion, I would like little unrest at the same time that we The truth is that DSV has always had to mention the consequences of our are trimming the sails to make further the basic principle that we should most recent acquisition, i.e. the take- progress. aspire to perfection. In the past, this over of Frans Maas in April 2006. Ac- meant that all existing countries cording to the financial result we can As a company, DSV has reached a size and markets had to be fully in place glimpse on the horizon for 2007, we where we don’t have to make sure all before the organisation could en- are aiming for a level of earnings that the details are in place before we take compass additional initiatives. Today is 50 per cent higher than what we yet another step forward in the form the situation is different. A growing could achieve before we purchased of an acquisition. We are currently in a society also has to build new roads Frans Maas – and this is true even situation where we are strong enough even though some of the old ones still if everything still isn’t quite 100 per to generate additional growth, even if have small potholes. cent perfect! we can point out areas of the original company that are not working up to We all know what we have to look Growth is necessary for many par - and new areas that haven’t quite for. Country managers, division reasons. But there is one motive in fallen into place yet. managers and key people throughout particular that makes me especially the organisation are prepared to react pleased with our high level of ambi- In light of our current size, waiting for whenever they encounter objects that tion: we need to grow in order to complete calm and perfectionism in are of commercial interest to DSV – satisfy the expectations of the many our existing organisation is too high or have the potential to become so. young potential managers for forging of an ambition at present. We have These developments were previously a career in DSV. They are the ones we always been thoroughly prepared managed from the head office in hope to make room for in the future. before acquiring other companies Denmark, but our very size makes it that could enhance our growth and important for the entire organisation Yours sincerely strength. Some people have suggested to be receptive to identifying growth that perhaps we have been a little too potential. Kurt K. Larsen 2 moves Royal visit to the hot-dog stand Hot Dog Woman and her devoted staff got off to the best start imaginable for their DSV-sponsored coast- 2-coast trip across the US: Denmark’s Crown Princess Mary dropped by during their first stop in the Big Apple. 22 Growth in the US “We have lots of room to grow here,” according to the newly appointed manager of the Detroit office – the latest addition to the US family. At the heart of the world’s Motor City no. 1 is the only branch manager who is nei- ther an American nor a Dane. 6 HR aims to secure a sufficient number of employees A massive effort by the rein- forced HR Department aims to attract the requisite man- power to make DSV into one of the very best workplaces in Denmark. This will happen by instilling confidence, pride and courage in the employ- ees. Read how on pp 14–19. 14 moves 3 The New Zealand company Managing 1989: Leader Container Line International Ltd established in April 1989. Director Paul The company focuses on freight and customs clearance. Thomson feels 1996: The company is appointed New Zealand agent for JH Bachmann. ”more globally oriented now” 2001: Operations are expanded to also include warehousing and distri- than earlier bution. The company has 2000 m2 of warehousing facilities. when the op- 2001: The company changes its name to JHB International Logistics. eration was not 2005: DFDS Transport acquires JH Bachmann. JHB International Logis part of a large tics becomes DFDS Transport’s representative in New Zealand. network. 2007: JHB International Logistics is acquired by DSV. With new offices in Australia and a new organisation in New Zealand, DSV has established an efficient platform for growth in Oceania. 4 moves Fully covered in Oceania With a staff of 17 at DSV’s new office in Auckland, New Zealand, together with new Australian offices in Brisbane and Adelaide, the Pacific region is effectively covered and high-performance growth is expected. The Auckland office is in daily con- ”Becoming part of DSV’s global net- focused more on New Zealand and tact with the growing organisation in work gives our organisation an enor- Australia. I’m part of large organisation Australia, New Zealand’s largest trading mous boost,” says Paul Thomson and now, and it feels good. I’m very enthusi- partner. Together, the region’s five identifies some immediate advantages: astic about it,” says Paul Thomson. offices now constitute a strong trans- port network in the region. Australia • Shipping line and airline rate and Continued use of agents accounts for some 20 percent of New space negotiation DSV Air & Sea Limited will continue Zealand’s exports and imports. • Global structure and support systems working with agents in Wellington, Other important trading partners are the • Network to support large accounts Christchurch, Dunedin and Napier. After USA, Japan, China and the UK. • Financial stability and input becoming part of DSV, focus on inter- “The advantages are significant for both • Expertise available from the global national freight will increase, though. countries,” says Managing Director Paul community ”We’re broadening our horizons,” Thomson, referring to the Australian sis- Thomson says. The business has histori- ter organisation, which has had offices Business as usual cally centred on: in Sydney and Melbourne since 2005 The Auckland office has been DSV’s and now recently opened in Adelaide de facto representative office in New • Air/sea freight from Australia and Brisbane. Zealand since 2005, so there was little • Ad hoc import/export business glob- ”Together we can develop efficient commotion when the seventeen employ- ally with no particular dominant market transport solutions thus establish- ees received their new business cards or route, though imports were signifi- ing a common platform for growth in this summer and suddenly became part cantly more dominant than exports Oceania,” he adds from the office down of the DSV group. • Customs brokerage, including tariff under, which is expected to generate a ”It was all very low key, we had a beer consultancy and import stats turnover of well over NZD 10 million at the office to celebrate and it was back • Warehouse and distribution services in 2007. to business as usual the next day” says • Long & short term storage Paul Thomson, who subsequently expe- • Customs and MAF bonded inspection Serviced by agents until now rienced his two busiest months ever. and unpacking facilities DSV is not new to the New Zealand ”DSV is not exactly a newcomer in our • Line-haul and metro cartage services market. The company has been work- organisation, and it was basically just a ing with agents in the area for many matter of a name change which every- On the outlook for employees years, the most recent of which was one is really happy about,” he adds. ”There comes a time when a small, JHB International Logistics that be- independent company finds conditions came permanent local representatives From owner to employee difficult to continue growing. The DSV of DFDS Transport following the ac- For the first time in seventeen years, acquisition was a welcome opportunity quisition of JH Bachmann in 2005. The Paul Thomson is “just” an employee and for us to take our business to the next company was owned by Paul Thomson not the owner of his own business. level in New Zealand” says Thomson, who decided to sell the business to ”I’ve really enjoyed it – though the who is also calling for people in the DSV in August this year. From now responsibility is the same in many organisation to come to New Zealand on, the company will be named DSV respects. After being the sole owner for for new experiences: Air & Sea Limited, and Paul Thomson many years, it is a great gift to suddenly ”We are experiencing a very tight labour continues to manage the seventeen be surrounded by like-minded people in market at the moment and great people employees, nine of whom work with the organisation with whom I can spar are hard to find locally. We would be operational activities, two with sales and develop the business. I receive fan- happy to hear from anyone within the and marketing, four with solutions and tastic back-up and I feel more globally organisation who was interested in com- two with administrative tasks. oriented now than when the business ing down to New Zealand” he says. moves 5 Saulius Tunkanas lives by the principle that you have to work hard yourself if you ask others to do so. He devotes his limited leisure time to river rafting, among other things. Saulius is in the middle, nearest the camera. “We have to do what we do best” In Saulius Tunkunas’ mind, there’s only one way ahead for DSV in the US: upwards and onwards. He believes that the combination of relatively many small offices and a global organisation is the underlying reason for the bright prospects. Saulius Tunkunas, branch ”We can offer our clients a degree of personal attention they won’t get else- where, and this is an immensely important factor,” says the recently appointed manager in Detroit, Michi- branch manager at the Detroit office, the latest addition in the US expansion. So far, the office has four employees, including a Danish trainee, working with air gan, is confident about and sea imports and exports. Saulius handles the sales function personally for the time being. how DSV should prevail in a city with more than Top service ”When you call DSV, you actually get to speak to real people who are ready to give you their full attention. Others are going in the exact opposite direction and 200 of the world’s largest consolidate customer service functions in call centres where service can never be as focused. Everyone says that service is a top priority, but only few actually transport companies: deliver,” says Tunkunas. The location in the largest city of Michigan – and the world’s motor city no. 1 – underpins his great expectations for the future: ”We have to offer the best ”We’re right next to everyone and everything,” he says, dropping the names of a few of the largest corporations in the area – and the US: General Motors Corp., of service!” Ford Motor Company, Chrysler, Dow Chemical, Delphi and Kellogg’s – just to mention a few. Also, the office is only a 15-minute drive from Detroit Interna- tional Airport, which is the world’s 19th busiest, and the 10th busiest in the US, in terms of passenger traffic. Tough competition DSV opened its 18th US office in Detroit, Home to some of the largest corporations in the US, there is no doubt that Michigan, on 13 August. The office is headed by Saulius Tunkunas, whose Lithuanian background makes him the only branch manager in the US who is not of Danish or US descent. 6 moves From Vilnius to the world’s car capital Saulius Tunkunas has good reason to be proud of his achievements. “I’ve been on some good teams,” he offers as an explanation of why he was chosen to head DSV’s 18th office in the US. Saulius Tunkunas, 32, is the only DSV branch just fathered a son with his Lithuanian wife. manager in the US who is not from either Den- ”We met here in the USA. It’s actually amazing mark or the USA. Saulius comes from Vilnius, that two people from such a small country would the capital of Lithuania, and he has always dreamt find each other over here,” Saulius ponders. of travelling: ”To me, the US has always been the land of Positive and hard-working opportunity. So when DSV acquired DFDS Dan Saulius Tunkunas has now worked six years Transport Group in 2000, I was one of the first in the USA. First at the Kansas City office and to send in an application. It would have been then in Cincinnati. unwise not to. I had been with DSV in Vilnius for ”I was on some good teams,” is his explanation as three and a half years and felt like experiencing to why he was the one chosen to head the new of- something new,” Saulius says. Despite his young fice in Detroit, the tenth largest city in the US. age, he had already completed pilot training at His former boss from Vilnius, Kim Bartholdy, adds: the Technical University of Vilnius. But seeing ”He is positive, happy and hard-working. We that pilot jobs don’t abound in Vilnius, he chose – would love to get him back, but apparently that’s Detroit is the place to be for a transport concurrently with his job at DSV – to supplement not in the cards any time soon,” says Kim Bartholdy, company. And true enough, there are no his studies with a two-year master’s programme who is pleased with the career opportunities at DSV less than 230 such freight forwarding in Air Transportation. Saulius finally graduated in on the one hand – and sorry to see his best employ- companies within a 30-minute range of the 2000, and one year later his dream came true: he ees leave on the other. airport. Saulius remains convinced, how- was bound for Kansas City. ”It’s an attractive option for our people, and it helps ever, that DSV, with its stated ambition of us to attract the best minds. Also, we get even more offering high-calibre personal service, has Huge potential skilled people back when they have been out and a great future in store in the motor city: Saulius Tunkunas enjoys being part of a large, about in the organisation for a few years,” he says. ”It’s true competition is fierce over here, growing international business which offers him but the more than 200 transport companies the best scope for development. And even though Great responsibility also prove the great potential found here. he misses his family and the beautiful old Lithu- Saulius Tunkunas mentions honesty and fairness as We just need to focus on what we do best,” anian capital at times, the possibilities in the US the most important qualities in a manager. Not to says Saulius Tunkunas. intrigue him: forget setting realistic targets for the employees. ”The potential here is so incredible. There is so ”And then it’s a question of putting in some hard Do you know anyone? much room for growth,” says Saulius, who has work yourself if you ask others to do so,” says Sau- The Detroit office is currently follow- lius, who devotes his limited leisure time to running ing up on lots of leads from both the UK marathons, cycling and river rafting. and Germany – and Saulius is also eager ”I love action sports – I don’t bother to watch the to promote the office to the rest of the telly,” says the new father and admits that it might organisation. be difficult to keep up the pace on his runs in the ”One thing is what we can do with the future. Both in relation to his new status as a parent input we get here from the US. But several – but also because the job will require most of his hundreds of DSV offices worldwide could attention: generate sales for us. I’m convinced it’s ”It’s a big challenge. I feel more responsible – not possible to find someone in each country just for myself but also for others in the organisa- that trades with Detroit,” says a hopeful tion. I’ll do my best,” says the 32-year-old branch Saulius Tunkunas. manager from Detroit. A lifelong dream came true for Saulius Tunkunas when he came to the US. moves 7 Rikke wins Technical Thesis of the Year award Rikke Kim Pedersen, trained at DSV in Horsens, Denmark, has just won the award for this year’s best technical thesis. As she is currently stationed in Denver, Colorado, she received the pleasant tidings by e-mail – and almost deleted them, because she thought it was junk mail. As a trainee at DSV Air & Sea in Denver, Rikke now has the “General Cargo Shipments via Gateway”, in which she uses opportunity to get even more out of her stay in the US. As the re- twenty closely written pages to argue for and against the merg- cipient of this year’s Technical Thesis Prize with a cash value of ing of general cargo shipments in gateways in Germany. Rikke EUR 2007, she intends to travel around the states and see places concludes that gateways lower costs and speed up transit times like LA, Miami and New York City. – and also involves deliberations about setting up an additional “As a trainee, I have six weeks of annual leave during the eigh- gateway in South-East Germany. teen months I’m over here, so I think I’ll take the opportunity “Rikke has discussed a vast, complex issue in a convincing to have a look round,” says the 25-year-old shipping agent who manner. She has kept a market-related viewpoint based on the just completed her two-year shipping-agent study programme at customer’s need for delivery at the lowest cost possible. But she DSV in Horsens, Denmark. has also included environmental considerations – something no “Over here in the US you don’t mince words. Things have to go company can avoid today,” says Claus Agø Hansen, Training fast, you have to stay on your toes, and if you make a mistake, Policy Secretary for the trade union HK/Privat. you’ll hear about it – loudly and clearly,” Rikke says, but also adds that her colleagues are good at praising her when she does Great hospitality a good job: According to Rikke there are more hours of sunshine in Denver “Otherwise I wouldn’t stick around here very long!” than in Florida. But that’s not the only reason she answered an ad for a traineeship in the USA already in November last year. Dynamic workplace “I wanted to go before I got used to a big paycheque and while I Rikke had actually started at the University of Århus, where she was still single and living in a small flat,” Rikke says. She adds had just received her bachelor’s degree in Nordic language and that her three colleagues at the Denver office, led by Bjørn literature. But studying at university wasn’t quite what she had Nielsen, also of Denmark, make her feel “enormously welcome”. expected, so when a friend recommended DSV as a dynamic “It’s fantastic how everyone’s so hospitable over here. That’s place to work where something new is happening all the time, something we could learn from back in Denmark. They take me she decided to apply for a traineeship at DSV in Horsens. along when they go out on the town and even let me stay in their “It also gave me the opportunity to use the languages I had home,” says Rikke, who currently lives in a two-room flat at the learned at the university: Norwegian and Swedish,” says Rikke, centre of Denver. On the other hand, she has also noticed that the who also speaks English, German and a little French. At Hors- US also lags behind compared to what she is used to – particu- ens, Rikke worked for the Norway and Germany departments larly when it comes to banking and electronic payments. “You but thinks that being a shipping agent is an exacting job: can’t buy a car without having insurance, and you can’t buy “You have to be made of the right stuff to be a shipping agent. insurance without having a car,” she says. But now things have I’d never have lasted back when I was 18 or 19. It’s tough some- fallen into place and Rikke has a bright career in front of her. times. You have to be able to cope with stressful situations and “After the US? I don’t know yet … Asia, perhaps. And prefer- often take your work home with you – but it’s dynamic and full ably a management job,” says Rikke, who also finds it hard to speed ahead at the same time,” the prize-winner says. imagine herself still working for the same company for the next 20–25 years. Complex problem “If I did, I’d prefer working in different functions at any rate. Rikke Kim Pedersen won the award of EUR 2007 for a “far- Something new has to happen – and preferably all the time!” sighted, innovative” project. The title of the Rikke’s report is she says. 8 moves Rikke Kim Pedersen, 25, feels very welcome in Denver, Colorado. “We have a lot to learn from their hospitality,” she says. She’s pictured here on a trip to Rocky Mountain The technical thesis prize is awarded every National Park. year by an Education Foundation, estab- lished by Danish trade unions HK/Privat, HK/ Handel and the federation of employers HTS. This year’s prize was EUR 2007.00. Particular emphasis is given to technical depth, originality and creativity in the tech- nical thesis. At the same time, DSV Road A/S was award- ed the Training Site of the Year prize. moves 9 Safer driving and less CO2 DSV Road makes an active effort to reduce the company’s environmental impact. The company aims to reduce its carbon emissions by 20,000 tonnes – or roughly 10%. Cutting fuel consumption by 10% will also and carbon emissions. The unique part of our reduce taxes by 10%. But most importantly the system is that these data are compared to an environment is the big winner in the efforts by optimal value later on, which is a level of fuel DSV Road in Sweden to reduce its carbon emis- consumption that ought to be realistic. At the sions from lorries. same time, it helps us to discover the cause of “Most of the customers we meet have the envi- the deviation,” Forseke explains. ronment on their agenda. The issue of environ- mental impact emerges in a natural continuation Statistics for five factors of our discussions and negotiations. Customers The database statistics are highly accurate and are constantly tightening their requirements, summarise the impact of the five factors on car- which means we have to keep improving and bon emissions: speed, revolutions per minute, find smart solutions for our suppliers. DSV has braking deceleration, motor deceleration and made some of the greatest strides in the industry acceleration. in terms of environmental initiatives, but we The system highlights the driver, but Forseke can’t ignore the fact that the transport sector is points out that system does not aim to control still responsible for a large percentage of carbon the drivers or blame them. emissions on the roads,” says Henrik Holm, “I think the opposite is true, actually. There are Managing Director for DSV Road in Sweden. many courses in eco-driving, which are good Holm estimates that 10–13% of carbon emis- and well per se, but they put the responsibil- sions are superfluous. The key to reducing the ity for environmental savings on the drivers’ environmental impact is to lay the groundwork shoulders alone. The drivers become respon- for ensuring that the transport process involves sible for reducing emissions, so to speak. Our calmer, safer driving. programme goes a step further. We train a coach at each workplace who holds a brief personal Coaching the drivers follow-up interview with the drivers every To achieve this, DSV Road decided to ask for month. The interviews make it possible to find the assistance of Greater Than to heighten the solutions for a methodical reduction of emis- environmental awareness of its suppliers. Most sions.” of DSV’s Swedish hauliers are expected to The programme includes an extended training install and use the system tool Greater Than process with the coaches and a theoretical three- Drive. Each haulier will train some employees hour training programme for the drivers. to coach the rest of the drivers to exhibit safer driving habits and use fewer resources. Driving habits are symptomatic The system collects all the important driving Forseke explains that many drivers already data and sends them to a database. Sten Forseke, know how they should drive to minimise their founder of Greater Than, explains how it works: environmental impact. Driving habits that devi- “After each run, it is possible to extract statis- ate from this are a symptom that something tics about the run and see the fuel consumption is wrong, but the problem rarely lies in the 10 moves actual method of driving. Perhaps the driver was delayed already at departure, had to make a ferry or received new orders from the haulier. “Frequently, these factors can be changed and dealt with during the follow-up interview.” Forseke gives an example of a driver who always feels pressured along a specific route to reach a customer who used to close the gate at lunchtime. The coach found a simple solution during the interview: they asked the customer to keep the gate open all day long, which the customer accepted. Sten Forseke, founder of Greater Greater Than Drive has yielded re- Than, promises fuel reductions warding results for the companies of more than 10%, at the same that have used the tool. Forseke time that the average speed is states that the companies have increased. The biggest winner is reduced their carbon emissions by the environment. 7.65% on average after only four months and by 11% after a year. “At the same time, our customers have increased their productivity by 5.8%. In other words, it doesn’t take longer to get to your destina- tion just because you don’t drive as fast. Our target is to reduce the top speed and increase the aver- age speed at the same time,” says Steen Forseke. A situation with many winners Seeing that reducing carbon emissions also means lower fuel consumption, and thus lower costs, Henrik Holm is convinced that it pays to invest in the system tool. “We invested resources in the project because we know we get a return in the form of a better environment, but our commitment also benefits our transportation economy.” Holm describes a situation with many winners: DSV Road strengthens its image and brand, whereas customers are more satis- fied and can improve their green accounts. He also points out that the training programme benefits the hauliers in terms of higher competency and lower fuel costs. “But the biggest winner is the environment,” Henrik Holm con- cludes. moves 11 Wild about trucks After half a lifetime’s yearning, Dutchman Frans Daamen finally got the keys for his all-American 13.6 litre US truck, feeling “like a child whose greatest wish comes true”. Frans Daamen, Project Manager of would drive past a car dealer in one of Kenworth W900 B built in early 1991, DSV Solutions Development & En- the nearby towns. This particular morn- with an Aerodyne 63 inch high-rise gineering, has tried his hand at most ing, there was a genuine US truck on sleeper (double bed plus a single bed aspects of the transport industry. But the lot, gleaming in the morning sun. above that, cupboards and air condi- then again, he was smitten at an early Frans pulled over to talk to the dealer tioning), a Cummins 440 HP engine age as an intern with Marvin Brothers about the truck which, alas, was not with 13.6 litres and 6 cylinders, a 16 Inc. in Bridgeport, Connecticut, USA. for sale. But now, Frans was keen on gear Fuller Eaton and a total weight of “One day I accompanied a long-haul realising his dream. He spent his nights 9.2 tonnes. The cab and sleeper are to- trucker on his trip from Maine to trawling the Internet for used trucks in tally upholstered with turquoise leather. Texas. Cruising on the interstates and the US and Canada. highways in his GMC cabover truck, I “Finally I found a truck which was per- Indescribable feeling saw these giant US trucks for the first fect for me. It looked very good, had a Four months would elapse before time and thought: “If only I could drive nice dark blue colour, wasn’t too old, in the truck finally landed at Antwerp, across Europe in one of those!”. good condition and last, but not least, Belgium, and Frans could insert the During their two weeks on the road, not too expensive,” Frans remembers. sturdy key in the ignition to set the Frans Daamen would spend the night at giant pistons of the Cummins engine truck stops where he could get a closer Mild heart attack in motion – and head home to his look at the huge trucks – something In October 2000, after a few weeks of garage. that reinforced his dream of owning negotiations by email and phone, Frans “It’s an indescribable feeling that one of the fantastic vehicles sometime. invited the car dealer to join him on a is difficult to explain to outsiders. trip to Canada. They flew to Toronto, But it is even beyond the feeling of Model trucks rented a car, drove 500 kilometres a child who gets its most favourite In the years that followed, Frans Daa- north to Sudbury and checked into a toy,” Frans asserts. He joined the US men stuck to building several models hotel. The next day, under clear blue Heavy Duty Truck Owners Club in of US trucks. Never larger than 1:18, skies, Frans and his chosen expert 2003. All full-fledged members of the but enough to keep his dream alive. entered the truck dealer’s parking lot club have their own US truck, and eve- Working as a lorry driver, Frans drove – when Frans suffered “a mild heart ry summer they attend US shows in a DAF 2800 on the roads of Benelux attack”. the Netherlands and other countries. and West Germany until returning “There was my truck, sitting on the Frans became chairman of the club to school at the age of 25 to study at slope in the sun – and it was purple! I in 2005 and is a certain participant at the Academy of Logistics Manage- had travelled thousands of kilometres the gatherings. He has already travelled ment. From 1989, life on the roads to buy a purple truck instead of a blue far and wide in Europe with his truck. was replaced by office work at various one! After the initial shock, we took The most recent trip went to Swe- Frans Maas logistics centres until one closer look at the truck and I calmed den and Norway – with his wife and morning a few years later, on his way down. We started the final negotiations friends – and a genuine DSV trailer to work in Venlo, the Netherlands, about the purchase price and the costs pulled by the 440 horses. Frans Daamen’s old passion was stirred of shipping it to Europe. After two “We enjoyed every minute of it and once again. days, we had a deal and my expert and I’m sure the Swedes and Norwegians I left for home. I was now the proud who saw us will remember our trucks Searched the Internet owner of full-scale model of an Ameri- and DSV’s logo for a long time,” Every day on his way to work, Frans can truck,” Frans explains. It was a predicts Frans Daamen. 12 moves DSV supplied the trailer when Frans Daamen, his family and a good friend went on holiday in Scandinavia. It became an experience of a lifetime. Everything’s a bit Frans Daamen, 49 bigger, and chrome is in no short supply Driver until 1984 on a US truck. Graduated from the Acad- emy of Logistics Manage- ment in 1989. Logistics and Quality Manager at Frans Maas in Kaldenkirchen, Germany. Unit Manager for Ware- housing and Value Added Activities at the Venray logistics centre in the Netherlands. Started a new logistics centre in Venlo, the Neth- erlands. “Crisis Manager” in the Netherlands, Germany and Portugal. Overall logistics manager in Germany. Frans is currently Project Manager at DSV Solutions 25 years would pass before Development & Engineer- Frans Daamen’s greatest dream ing in Moerdijk, the Neth- came true – owning a genuine erlands. US truck. moves 13 DSV’s Danish employees have a bright future ahead. Trust, community, pride and courage are what it takes to make the company one of the best work- 14 moves places in Denmark. ONE OF THE BEST WORKPLACES IN DENMARK “How do you describe DSV after three glasses of wine?” DSV wants to become one of the best workplaces in Denmark. The way to achieve this is by “improving a little every day” over the next one thousand days. And it sounds like a real win-win situation. It’s no secret that, in a time where the workday of each employee. “How do you describe DSV after manpower is scarce, most companies “We have to be better at appreciating three glasses of wine?” Thomas asks. are doing everything within their and giving praise and recognition in “We have an enormous number of power to make themselves attractive our dealings with each other. great stories we could tell about to their employees. This is the golden It’s pointless to start out by bad- DSV, like career opportunities across age of Human Resources because the mouthing each other’s children, for our divisions and in other countries company that most intelligently lives instance. This gives us a poor basis – but we haven’t been very good up to the requirements for a stimulat- for making progress,” Thomas says. at telling them. Taking pride in our ing, secure and challenging work- To reach to the goal by 2010, four workplace also generates energy, place will also be the company that things are important in Thomas’s drive and basic satisfaction,” he says. has the easiest time filling vacant view: positions and developing. • Trust Learning your limits But there is also an added bonus. • A sense of community Finally, Thomas thinks it’s also a Because it’s not only a question of • Pride matter of instilling courage in the attracting and retaining qualified • Courage employees. To risk saying “stop” and employees. If done properly, HR can “It’s important that the employees going against the flow. “Only dead save a lot of money – when em- trust their immediate superior and fish float downstream,” Thomas says, ployees are more satisfied and when trust that the company can do what apologising for the tired cliché. enthusiasm and commitment replace it takes to reach the goals it has set. “Doing things differently generates fatigue and dissatisfaction. Trust is crucial if we ever want to be results but takes courage. And we creative and do our best,” he says. also need the courage to turn down Four methods for improving jobs with a poor contribution margin. your workday Good stories And the courage to say no to bad- DSV’s new HR Director, Thomas Another goal is to establish a sense of mouthing from your colleagues or Thorsøe, did not personally parti- community within the departments – in your boss,” Thomas says. His crite- cipate in articulating the concept of large and small groups alike. This will rion for success is simple: “To create “improving a little every day”, that make each employee an indispensable a better workplace so we’re better aims to enable DSV to call itself one member of the group, and it means at retaining employees. Greater of the very best workplaces in Den- something if you don’t report for work satisfaction means less sick leave – mark – by 2010. In his view, however, in the morning. Next, Thomas wants us and we can also save money in the it is also largely a matter of improving to feel proud of our workplace. process,” he points out. moves 15 ONE OF THE BEST WORKPLACES IN DENMARK We have to tell DSV’s good stories DSV is a company with high-calibre international career paths. This is the message DSV needs to use to attract manpower in the future. Drastically declining numbers of of switching from one division to another “We need to get out and ask the supervi- graduates combined with excellent market than is possible today: sors how they’re using their time. Usually trends make a dangerous cocktail. It will “Many people feel limited by a supervisor supervisors spend 60% of their time on simply be far more difficult in the future to who they feel blocks their own dreams those who neither have the ability nor recruit the number of employees we need of becoming a manger. But the truth is, want to do the job. They spend 25% of to maintain and develop the company. we’re made up of three divisions, and we their time on those who don’t know what “Many companies recruit employees have to be more open to this. There are far they want to do or what their job entails abroad and this is also an option we may greater career opportunities in DSV than and the rest on those who actually want be forced to make use of. When the labour we realise,” Thomas says. to do something but lack the ability. And market is under pressure, power shifts then there’s the residual group who end from the company to the employees. They Focus on the best employee up leaving. Those who both have the can shop around wherever they want, and Another problem we face during favour- ability and the desire – it’s also easy for the companies are busy making them- able market trends when manpower is them to find another job, and if they don’t selves attractive to the employees,” says scarce is that the most highly qualified get their supervisor’s attention, they leave Thomas Thorsøe, HR Director. employees leave the company – which the company. We have to focus a lot more Thomas quite understands. Because energy on them,” says Thomas Thorsøe. Great career opportunities studies show that the most qualified em- To DSV, the solution is right in front of ployees get the least attention from their Shipping agent study programme us, according to Thomas Thorsøe. That’s supervisor. Instead, supervisors expend all Part of making the company “attractive” because DSV is a company with fantastic their energy on those who are less capable to potential candidates largely involves career opportunities – we just haven’t or those who cannot or don’t want to training and education. In this context, been good enough at making people make the effort required. This is some- Thomas Thorsøe airs the idea of having aware of it. thing Thomas wants to change. In most a special “DSV Shipping Agent Educa- “I’m fascinated by our many fine career companies, the employees are classified in tion”. opportunities and vexed by the fact that four groups: “Our shipping agent trainees are the we’re not better at telling people about it. 1) those who have the ability and want to employees and managers of tomorrow. We have to get out – into venues frequen- work for the company; We have to do something for them. And ted by young people – and spread the word 2) those who want to but lack the ability I can easily imagine a shipping-agent that we are a large international company (perhaps because they are new on the job education comprised of a stay abroad and where you can forge an interesting career or lack training); other experiences and possibilities that no and have rewarding experiences. We’re 3) those who don’t know what they want other shipping agent in the country could actually just as attractive as Maersk, but to do (or who don’t know what their job match. These are some of the things it we haven’t been anywhere near as good actually entails); and takes to attract the manpower we need. at branding our company,” Thomas says. 4) those who neither can nor want to work And we have to get out there and spread He also envisions far greater possibilities for the company. the word,” he concludes. 16 moves Catarina Hemicke (fore- ground) and Pia Bonke have both the desire and the ability. They greet people with a smile at the reception desk in Brøndby every day. m o v e s 17 Thomas Thorsøe, 39 Lives in Smørum, Denmark, with his wife and three children. Qualified watchmaker. Bachelor’s degree in management and change. Studying for an MBA in manage- ment and change. Previously the HR manager for Netto (low-price daily commodity chain). Plays golf and runs two or three times a week. Even if Thomas Thorsøe’s father, also a watchmaker, would rather have seen his son do what he wanted than follow in his father’s footsteps, Thomas was very interested in the complicated, logical intricacies of the beautiful clockworks and pinions – and so he went against his father’s wishes. But not for long. Because after com- pleting his traineeship at Klarlund, one of the most exclusive watchmak- ers in Denmark, and after a brief stint at Rolex in Switzerland, he started a career as a manager in charge of co- ordinating the manufacturing process in various companies. Looking for good qualities Seven years ago, Thomas was head of production in Denmark for a Scandi- navian company. His counterparts in the other countries were all graduate engineers – which meant they had many more tools at their disposal for performing their duties than the watchmaker from Copenhagen. But it was Thomas’s methods that became “best practices” in the company. “My strength was that I focused on what my colleagues were good at, instead of playing ‘What’s wrong with this picture?’,” says Thomas, and illustrates this with an obvious example – for a watchmaker, that is. “If you’ve just bought a Rolex, you’ll notice far more Rolex watches on the wrist of whoever you’re talking to. The point is that you see what you’re looking for. If you look for shortcom- ings, you’ll find shortcomings. If you Thomas Thorsøe, HR look for good qualities, then that’s Director, wants the what you’ll find,” he says. entire DSV organisa- tion to start focusing on strengths instead of 18 moves weaknesses. ONE OF THE BEST WORKPLACES IN DENMARK Eye for Strength As a qualified watchmaker, DSV’s new Danish HR Director has an eye for detail. Because the tiny things can make a big difference. And Thomas Thorsøe would rather use his skilled eyes to see strengths in his colleagues – instead of playing “What’s wrong with this picture?”. Room for enthusiasm and change. An MBA is next on the Managers must exhibit trust Thomas was charged with executive horizon which, to Thomas, means new The next phase in a career at DSV is to responsibility for coordinating manu- demands for the job of HR Director. retain the employee. facturing activities in Scandinavia but “Whereas I once regarded HR as an “90% of the resignations turned in at a was shortly afterwards contacted by isolated department in a company, I company are due to dissatisfaction with Netto, the low-price daily commodity now see it in an overarching business the immediate superior. That’s why we chain, but he wasn’t exactly overjoyed perspective,” he says. have to develop our managers, and we at the prospect. have to conduct management surveys “‘It’s a great place to shop,’ I thought, The Best Workplace in Denmark among the employees. Dry-cleaning and ‘but a horrible place to work’!” The fact that Netto’s HR Manager for free-fruit schemes don’t help if you don’t After the introductory interviews, seven years is now working at DSV in feel comfortable in the company. We have Thomas had to revise his perception of Brøndby is due to the company’s over- to satisfy the basic needs first,” Thomas Netto, which on the contrary turned out all goal to be one of Denmark’s best explains and also emphasises the wide- to be a company with a stimulating cul- workplaces by 2010. spread misunderstanding among managers ture where business acumen and a focus “DSV has high HR ambitions which go exemplified by an “I know all there is to on the bottom line had top priority. hand in glove with my own,” Thomas know” attitude. “There was room for enthusiasm,” says. “On the contrary. Once you start thinking Thomas says, and started at Netto as His goal is to develop DSV as a work- you don’t need to learn anything new, your staff manager in charge of HR. place that focuses on the following: management days are numbered. A mana- • Education and training ger can only generate development for No rubber-stamp office • Skills development his employees if he or she is undergoing a Up to then, Thomas’s HR experience • Talent development development process himself or herself,” had been limited to the line manager’s • Recruitment Thomas says, adding, “otherwise he or she normal staff responsibility. But Thomas should be afraid of being leapfrogged…” had talent and an eye for his colleagues’ Thomas divides DSV’s “working life” strengths, and it soon became apparent – and thus the new HR Department’s And a sideways jump… that he had to risk taking the plunge to tasks – into four phases: With regard to staff development, get clout within Netto. • Attraction Thomas wants to get rid of the straitjack- “I was afraid of becoming a rubber- • Retention et approach where most people see only stamp office for written warnings,” he • Development a vertical career path in front of them. remembers and soon decided that his • Phase-out “Many people would benefit from a department’s employees should visit at “We have to be better at attracting new jump to the side. Perhaps become a sales least ten supermarkets a month to tell employees and should do it by being rep after having been a line manager, about the new HR department and what better at branding the company. We for instance. Who says a career can only the department was actually capable of have to go into job portals or wherever go in one direction?” he says pointing doing as far as supporting recruitment, young people spend their leisure time. up. “I’d prefer a culture where it’s just career planning, management courses, We have to be much more visible. We as respectable to test your skills in other and talent training. may not have an exotic product, but areas – and also from one division to “We were soon buried in work, but it Maersk doesn’t either. By contrast, another. It would open up far more job was fun because we were inspiring and they’ve associated some values with the opportunities within the group if we developing the employees,” Thomas company that everyone recognises - and were to improve our ability to exploit the says. He supplemented his work by tak- we have to, too. One example could be potential we actually have,” says DSV’s ing a bachelor’s degree in management ‘improving a little every day’.” new HR Director. moves 19 Career in spite of visual impairment Mats Rosén is blind in one eye and his sight in the other is greatly impaired. This does not prevent him from pursuing a career as a project manager for DSV Road or his hobby of photography with such great success that he has started to work as a professional photographer. When Mats Rosén finished upper second- is short at the same time,” says Mats. your senses is impaired, you develop the ary school, he was a little uncertain about other ones even more. It takes a long time which profession to choose. Although he Reads only 3 or 4 letters at a time for me to read a text, so I’ve trained my never felt restricted by his visual impair- As project manager, Mats has participated memory to notice things all the time that ment, he soon stopped thinking about in developing new customs-clearance others don’t. For instance, I know many becoming an ambulance driver. systems and is now involved in establish- shortcut keys on the keyboard so I don’t “I had to be realistic – we all have our ing a common freight-handling system for have to use the mouse as much.” strengths and weaknesses. I wouldn’t the entire DSV Road organisation. have been a very good ambulance driver “The transport sector is very interesting. Interested in technology either,” he says with a smile. It’s challenging and there’s a constant need Technology is one of the interesting Mats sent in applications to several study for transporting goods. Much of the pro- aspects of Mats’ job at DSV and which programmes and was admitted to the cess can be simplified and streamlined.” in recent years has also prompted him transport management programme in In spite of his visual impairment, Mats to make an even bigger commitment to Örebro, Sweden. works under the same terms as everyone photography. “I liked the combination of planning, else in his department, the only difference “I’m also an amateur radio operator and economics and technology,” he says. being that he uses a text enlargement faci- was largely attracted to photography and After supplementing his studies with lity on his computer, as he can only read film because I discovered how stimulating transportation economics at the business three or four letters at a time. it was to master the technical aspects.” college in Växjö, he started working for He was also a sound technician for a a small haulage contractor in north-west Memory training dance band for a while and photographed Scania Province, Southern Sweden. Mats’ colleagues are astonished at how them on stage. As every photography buff “As computers became more widespread, well he gets on and with an optimistic knows, taking photographs in large, dimly I focused more and more on IT.” attitude to boot. Or as his immediate lit rooms is quite difficult. Following a stint in Stockholm as an IT supervisor Christer Hagsund puts it: “That’s where my visual impairment manager for a transport company, he end- “Mats is enormously competent and he gives me certain advantages. I know how ed up back in Scania. The company was never regards anything as a problem.” different lighting and shadows work and bought up shortly afterwards, and soon Mats doesn’t think that that’s so remark- I’m probably more aware of the lighting his new employer was DSV Road. He has able. His sight has always been impaired conditions. And they’re interesting aspects worked for several transport companies as he was born blind in one eye and the of taking photographs.” over the past 22 years. sight in his other eye was impaired by On the other hand, Mats is unable to judge “DSV is a fantastic company because it is retinitis when he was seven. distance because he can only see with one so big that you have fine opportunities for “I don’t know how a person with perfect eye and doesn’t have stereoscopic vision. development, but the chain of command vision sees things. I think that if one of “Of course I occasionally fail to get things 20 moves In spite of his visual impairment, Mats Rosén is an ardent photographer. He thinks that in some situations, his im- paired sight can even be an advantage when taking photographs. completely in focus, but that happens Name: Mats Rosén to everyone. I just take more pictures to Age: 42 compensate.” Home: Billesholm, Scania Prov- Accepting jobs ince, Sweden. Mats has started to increase his pho- Job: Project manager for DSV tography activities in recent years. In in Malmö. In his spare time, he addition to his job at DSV, he now has works as a freelance photogra- his own business and a contract with a pher in his own business. photo agency in Helsingborg and gets Interests: Technology, photogra- jobs from returning customers, such as phy and the Scouts Association. Sweden’s equestrian sport association. Last summer, he was the official photo- grapher for the Landskrona festival. “Taking pictures, getting out and meet- ing lots of new people and seeing new places is fun. I’m interested in the events themselves, too. What does it look like backstage at the Globe in Stockholm, for instance? I now know after having been on assignment there three times.” Afterwards, Mats processes the photos on a large computer screen so he can see as much of the photo as possible. He actually considers buying two screens and using them next to each other to get a bigger picture. His photos are published in equestrian magazines, tourist brochures and some- times even in newspapers. “It’s wonderful! I hope to get even more photo jobs in the future,” says Mats Rosén. moves 21 Denmark’s Crown Princess Mary was one of the very first patrons of the hot-dog stand. The Crown Princess and her husband, Crown Prince Frederik, were staying at Manhattan’s Hilton Hotel during a promotional trip for Danish companies organised by Creative Nations on 20 September. Kasper Kragh (left), Head of Section for the Project Division’s Pack & Ship, helps Thomas Hostrup and Fanny Posselt get the hot-dog stand ready for shipping. U N I T E D S T From coast2coast: DSV sponsors travelling hot-dog stand in the US The purpose is to raise money for charity – this autumn for children suffering from arthritis. For the past O F the US starting in New York. A huge effort is required before each trip to raise money for the trip through A M E R Fanny Hot Dog Woman It was by chance that DSV became aware of Fanny Hot Dog Woman, four years, Fanny Posselt has been sponsorships. The hot dogs served by as she calls herself on her website: travelling around Europe with her Fanny Hot Dog Woman to her hun- www.worldsmosttravelledhot- sustainable hot-dog stand and her gry guests are free, based on the idea dogstand.blogspot.com. Thomas team of Hot Dog volunteers. Now it’s that the hot-dog eaters will hopefully Hostrup, Head of Sales and Marke- time for a coast-to-coast trip through make a donation to charity. ting in the Project Division in 22 moves Fanny Posselt’s hot- dog stand project is also backed by the renowned Danish chef Claus Meyer who also stayed at the Hilton Hotel in New York. T A T E S The Hot Dog Woman makes sure the container is safely locked. Fanny Posselt has been travel- ling with her hot-dog stand and sharing morsels of Danish culture for the past four years. The Hot Dog Woman will travel across the US to raise money for charity. R I C A Århus, read about the hot-dog stand last Christmas and about Fanny’s intentions to travel to the US. He connected to transportation back and forth, and the hot-dog stand was shipped to the US on 19 August. nity to profile ourselves over there.” Next year, Fanny is planning to take the world’s most travelled hot-dog subsequently contacted Fanny to “I thought this was an enormously stand to China for the Olympic hear whether she was interesting in interesting project. Having a hot-dog Games. getting DSV’s support for transpor- stand in the US is no run-of-the-mill Chances are DSV will have its name tation. And so it came to be. DSV sponsorship,” says Thomas Hostrup, on the list of sponsors then, too! has taken care of all the documents adding, “and it gives us an opportu- moves 23 News New UK Director / Due to Jens Bjørn Andersen’s in- volvement in the Netherlands and Germany, Rene Falch Olesen has been appointed managing director for DSV Road Ltd in the UK. Rene has been with the company for 24 years and his achievements include serving as a driv- ing force in the recent excellent results achieved by the British organisation. Certified Quality / In September, DSV Solutions in Sweden obtained quality and environment certifications in accordance with ISO 9001:200 and ISO 14000:2004. The certifications were prompted by the fact that most of DSV’s major customers are certified themselves. So the certifications will ease procedures as the customers no longer have to perform their own audits at DSV to ensure that DSV’s working methods live up to their quality and environmental specifications. Within DSV, the certifica- tions mean that all working methods have now been illuminated and documented. Following DSV Solutions’ Fifteen employees from DSV Finland participated in certification, all companies in Sweden have now been Sulkava Rowing Race for the fourth time. 136 boats certified for quality and the environment in accordance were rowed along the beautiful 60-kilometre route. with current ISO standards. Cool Storage / DSV Bulgaria is proud to be the coun- Finnish Discipline / DSV Finland participated for the try’s only 3PL supplier of temperature-controlled storage fourth time in this year’s Sulkava Rowing Race. Sixty solutions for the pharmaceutical and food industries. Last sweaty kilometres from the beach near Hakovirta, summer, Vectra Ltd – a subsidiary of DSV Road – also around the island of Partala and ending in Sulkava. opened a new refrigerated storage facility built according DSV’s long boat carried four women from DSV Road, to EU standards for storing pharmaceutical products at six rowers from DSV Domestic and five from Solutions. between 2° and 8°C. The refrigerated facility has a total The team, who keep improving their placing every year, capacity of 565 m³, but is divided into three compart- crossed the “Finnish” line as the 78th of 136 boats. ments that can be set at different temperatures and relative humidity. The list of customers for DSV Solution’s new Wins Global Contract / DSV Air & Sea has won a Bulgarian cold stores include Actavis, Best Foods, Glaxo- global contract for overseas transports for Martin SmithKline, Rauch and Unilever. Professional, covering the company’s global air and sea transports. The two-year contract has an estimated Building a Factory in Portugal / DSV Portugal has been value of around EUR 2.7 million. Most of the freight instrumental in ensuring that Amcor, one of the compa- has to be transported between the Netherlands, the US, ny’s most important customers, can launch production in Hong Kong, Korea, Japan, Australia, Singapore and Palmela, Portugal. Amcor is one of the largest packaging Denmark. Martin Professional’s head office is located companies in the world. The company used DSV Portugal in Århus, Denmark, and specialises in professional for transporting equipment from the UK to Portugal as lighting for the entertainment industry and architectural part of the construction of the new manufacturing facility. lighting of buildings. Publisher: DSV A/S. Editor: Mads Wedderkopp. Send content suggestions to email@example.com, tel.: +45 4320 3766. Photos: Dwight Cendrowski, Lee Edward Agernem-Nielsen, Mads Wedderkopp, Görgen Persson, Martin Mydtskov. Layout: Jacob Thesander. Translation: ad Astra Translators. Printed by: Scanprint. 24 moves
"Saulius sees huge potential"