VIEWS: 6 PAGES: 22 POSTED ON: 11/11/2011
Objective KPI Description: Definition Process Coordinator(s) (DRAFT) (Sub-Measures that (Dimensions on Blue = Current may comprise an how the data could Beta Dashboard indexed KPI) be analyzed) Team Member (DRAFT) (DRAFT) Green = Proposed Team Member Promote Health A composite of - Infant Many of these Marguerite Healthy Index several indicators Mortality indicators could be Rappoport, Karen Lifestyles that represent - Vaccine analyzed by race. Vail & critical health Preventable Behaviors issues in the Diseases community - Chlamydia - Adult Obesity - Heart Disease Death Rate - Adults without Health Insurance Coverage - Adults with no regular moderate physical activity - Self-reported Health Status Fair or Poor - Enteric Disease Rate - Ratio of School Nurses to students - Early entry to prenatal care - Motor Vehicle Accident Death Rate Park Meaures the - # of Dimension: Type of Ed Exner Accessibilit utilization of space customers utilizing Recreation Space y Index for recreational space (indoor, outdoor) opportunities and - # of the # of staff customers using directed programs online services with customer Proposing utilization data - # of staff name directed programs change of KPI to Recreatio - # of n Index customers in staff directed programs Promote Social Marguerite Positive Index Rappoport, Alexce Social Douville Environm ent (Mentor: Ed Exner) Enhance # of Code # of code violations Dimension: Type of Sandy Jones, Neighbor Violations tracked code violations: Andrea Lipstein hood Character & Value Env. Svces. - (WNCA, Earth Moving, LDR, Tree, GBSL, Exotic Plants) Proposed Planning & Devel. (Mentor: Karen Vail) Name (Adult Entertainment, Change to: Illegal Construction/Bldg., FEMA, Real Property, Solid Waste, Sound, Unfit/Unsafe, Zoning # of Code Violation Cases Promote Citizen Reference: John Alexce Douville, Citizen Engageme McKnight: Helen Burns, Engagem nt Index Community Jane Grogg ent Capacity (Mentor: Ed Exner) Promote # of fires Measures the Karen Vail Neighbor per 1000 number of hood structures structure fires per Safety 1,000 structures within the County Hurricane DRAFT – Measures Karen Vail Shelter the shelter deficits Index Diversify Average James Dooley & Wage Steve Botelho Increase (Mentor: Eric Income Gustafson) Per Capita Total SCOPE, James Dooley Personal Tim Dutton Steve Botelho Income Per (Mentor: Eric Capita Gustafson) Earned SCOPE, James Dooley Income Per Tim Dutton Steve Botelho Capita (Mentor: Eric Gustafson) Mean SCOPE, James Dooley Earnings Tim Dutton Steve Botelho Per Job (Mentor: Eric Gustafson) Foster Business Economic James Dooley Positive Capital Development Steve Botelho Business Investment Council (Mentor: Eric Climate Gustafson) Jobs Economic James Dooley Created in Development Steve Botelho Value Council (Mentor: Eric Added Gustafson) Companies Increase % of Office of Housing & Wendy Thomas Supply of families Community Affordabl cost Development, (Mentor: Hilary e Housing burdened Community Anderson-Ayres) # of Housing Trust Office of Housing & Wendy Thomas community Community housing Development, (Mentor: Hilary units Community Anderson-Ayres) created Housing Trust # of Office of Housing & Wendy Thomas community Community housing Development, units Community retained in Housing Trust perpetuity (Mentor: Hilary Anderson-Ayres) Housing Office of Housing & Wendy Thomas Affordabilit Community y Index Development, (Mentor: Hilary Community Anderson-Ayres) Housing Trust Enhance Transportat Lin Kurant Infrastruc ion ture Infrastruct ure Index (Mentor: Ed Exner) ure Index Improve Mobility Lin Kurant Commutin Index g (Mentor: Ed Exner) Ensure Fishable # of days waterways Jim Oppy, Jaqueline Fishable Swimable open for shellfish Culbreath, Rob & Water harvesting Ladue Swimable Index Water (Mentor: Ed Exner) Bodies # of days/yearly public beaches posted for no swim advisories % of live oysters in each study area % of water bodies meeting water quality standards # of acreas of seagrasses in bays & estuaries # of days per year shellfish harvesting areas closed - possible Catch per unit effort of recreational game fish - possible # of wastewater system overflows county-wide # of wastewater treatment facilities taken off line annually # of wastewater system overflows / 100 miles pipe (SC Utilities only) # of cubic yards of Type of material: materials removed sediment, floatable from sendiment traps # of septic systems decommissioned/conn ected to central sewer Ensure Water Average drinking Jim Oppy, Jaqueline Safe & Supply water demand / Culbreath Sustainab Index available capacity le Water % of customers Supply satisfied with drinking water quality # of gallons of (Mentor: Ed Exner) drinking water used per capita per day % capacity alternate public water sources lieu of Floridian Aquifer % drinking water standards met or exceeded % of unaccounted for drinking water system lost % treated effluent beneficially used to irrigate communities # of acres irrigated with reclaimed water # of pound pollutants removed through groundwater treatment (tanks) Ensure Acres of The types of lands Kim Heuberger Sustainab land tracked by this le Lands preserved, measure would be (Mentor: Ed Exner) & Habitat protected natural or restored areas/conservation lands / native habitat Preservation term # of Acres Preserved Reported Annually, is defined in the Stakeholder: Environment Resource Protection Chapter of the Comprehensive # of Acres Protected Dimension: Types of Protection (ie Fee- Simple Acquisition, Easement, Legal conveyance) Acres in which the # of Acres Restored Dimension: Types of habitat and.or Land Management hydrology have Techniques (ie been restored to Prescribe Burned, some historical or Exotic Vegetation ideal level Control, Areas enhanced with native plantings) Linear feet of fence installed (boundary protection) Park Measures the - # of acres per Ed Exner Acreage current acreage of 1000 residents Index parks and the number of parks - # of Parks developed Developed Proposing name change of KPI to Parks Types of Parks Index Dimension: (Neighborhood, Sports Complex, District, Beach Access, Boat Access, Natural Area, Community) Tons of Tracks the number Types of Waste Lois Rose Waste of tons diverted Dimension: diverted from the landfill (Yardwaste, tires, (Mentor: Ed Exner) from over time whitegoods, landfill construction/demoliti on debris, recyclables, hazardous waste) Increase Customer Measures Customer Factors Dimension: Eric Gustafson Customer Service Service Satisfaction Satisfacti Index Results from on Surveys or other feedback mechanisms - Timeliness - Accuracy - Value - Profess. - Quality Location Dimension Customers Dimension Citizen Quality of Life Eric Gustafson Survey Survey generated Results by Public Communications Control Cost of James Dooley Operating Governmen Steve Botelho Expenditu t per capita (Mentor: Eric res & Gustafson) Capital Improve Bond James Dooley Fiscal Rating Steve Botelho Sustainab (Mentor: Eric ility Gustafson) Fund James Dooley Balance Steve Botelho Health (Mentor: Eric Index Gustafson) Utilize FTE per James Dooley Resources 1000 Steve Botelho Effectivel population (Mentor: Eric y Gustafson) Deliver # of Jennifer Slusarsz Competiti services Cindy Smith ve that have (Mentor: Eric Services undergone Gustafson) competitive analysis Increase Process Measures on a Process Assessment Darlene Frazee, Quality & Maturity scale from 1-5 how Factors Dimension: Productivi Index mature an Business 1) Data Collection Lora Hanson ty Process area is - Identify with developing & - Report implementing - Benchmarking Business Process Management - Trends Principles 2) Data Analysis Productivi Index mature an Business ty Process area is with developing & implementing Business Process Management Principles - Cycle time - Standards - Defects / Rework - Communication/ Feedback 3) Process Redesign - Identify - Documented - Communicate - feedback - Improved - Return on Investement 4) Service Level Management: -Service Catalog - Contract Management - OLA - SLA - Annual Assessment Foster a Work Blended Index Sub-Measures: Diversity Dimension: Nancy Seals, Hilary Positive Climate that measures the Anderson-Ayres Work Index overall Work - Diversity Measure -Gender Environm Climate in an area (Utilization) ent -Ethnicity -EEO Grouping - % of performance -Core Service reviews completed on time Dimensions Performance Reviews on-time: - Organization Climate -Core Service Survey (Likert) Dimensions: unable to define until consultant’s visit. - Turnover Dimensions: Core Service Key Jobs -Exit Surveys Exit Surveys Dimensions: - Core Service - Should match up with climate survey - Satisfaction with : - Leader - Work Climate - Pay and Benefits Compa Ratio Dimentions: - Core Service - Classification -Average Compa Ratio of non-barg employees (% to market) Develop Team Measures on a None - Core Services Nancy Seals, Hilary High Assessmen scale of 1-4 the Anderson-Ayres Performin t Rating health of a team by Dimension g Leaders, asking 21 Teams, & questions. Employee s -Team Assessment Questions Dimension Health Risk Measures the - Percentage of Dimensions: Hilary Anderson- Assessmen potential health participation of Ayres, Angela Deem t Rating risks of the employees in HRA organization and how well we encourage healthy behaviors and Percentage of Proposing - Participation of Enterprise and Core name employees in Wellness Service change of testing KPI to Employee - Percentage of Health participation of Managem employees in Health ent Index Opportunities (blood pressure clinics, flu shots, classes, WIP programs, etc.) - Representation of Core Service by an appointed member to the Strategic Operations Committee for Employee Health Management (wellness program) Including - Percentage of “Employee” employees in low, will help med, & high risks as it differentiat relates to Risk e from Assessment. Public Health measures. Health Opportunity Dimensions Blood pressure clinics, Flu Shots, Classes, Wellness Incentive Prog Participation Low, Med, High Status of Development 98% done. Forestry & Right of Way from Mobility would like to contribute to this measure Fire Inspection would like to contribute to this measure Description provided 1/9/06 Shirley Amore is planning on meeting with John McKnight to discuss possible elements Basis of calculation is established. Need to find systematic process to have up to date base number of structures within the County at reporting time (quarterly) This measure is in refinement with senior leaders of Reviewing on 1/19/06 a Housing & Transportation Affordability Index that Knowledge Plex and the Urban Markets Initiative have created Parks & Recreation would like to contribute information that comprises the index Spoke to J. Harriott on 1/11 and he mentioned that his team would send a draft description regarding what is the intent of the index Spoke to J. Harriott on 1/11 and he mentioned that his team would send a draft description regarding what is the intent of the index Spoke to J. Harriott on 1/11 and he mentioned that his team would send a draft description regarding what is the intent of the index Sub-Measures provided by J. Culbreath on 1/8 Jim & Jackie have scheduling conflicts with the Thursday 3:00 meeting Rob LaDue has been emailing with Jackie regarding some additional sub- measures Sub-Measures provided by J. Culbreath on 1/8 Jim & Jackie have scheduling conflicts with the Thursday 3:00 meeting Structure developed for Factors Dimension, Need to Collect Information and setup structure for Customers & Locations Dimensions Need to collect actual surveys across the county to see if dimension structure remains valid Create estimated number of data sources that need to be created, determine if scale back is initially needed 1/11: Change of KPI Coordinators, met with new coordinators and mentioned they would draft a description by 1/17 1/10: Modified Description -Diversity data readily available. Reporting built. - Performance reviews completed on-time. Data readily available. Data view built. -Climate - Based on recommendations from Pickering late December -Turnover calculations readily available. Available on monthly basis Exit Survey currently in development. Not much data exists since automation in July. -Average Compa Ratio data readily available. Data views built. - Survey is already in use. - Working on streamlining data at unit level to upload to Core Service - Factors would be based on 21 questions - Lack of security at lower levels within Dashboard Most information is already collected. May need minor adjustment to employee work processes to collect data more consistently. Benefits and Wellness may need some expertise in developing reports or data views to extract data.
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