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KPI 20Development 20011205 by t4Ri061

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									Objective KPI              Description:                Definition            Process            Coordinator(s)
                             (DRAFT)            (Sub-Measures that  (Dimensions on             Blue = Current
                                                 may comprise an   how the data could          Beta Dashboard
                                                   indexed KPI)      be analyzed)               Team Member

                                                       (DRAFT)               (DRAFT)           Green = Proposed
                                                                                                 Team Member



Promote Health            A composite of           -   Infant              Many of these          Marguerite
Healthy    Index         several indicators        Mortality             indicators could be   Rappoport, Karen
Lifestyles                 that represent          -   Vaccine            analyzed by race.          Vail
&                           critical health        Preventable
Behaviors                   issues in the          Diseases
                             community             -   Chlamydia
                                                   -     Adult Obesity

                                                   -   Heart Disease
                                                   Death Rate

                                                   -   Adults without
                                                   Health Insurance
                                                   Coverage

                                                   -   Adults with no
                                                   regular moderate
                                                   physical activity


                                                   -    Self-reported
                                                   Health Status Fair
                                                   or Poor

                                                   -   Enteric
                                                   Disease Rate
                                                   -   Ratio of
                                                   School Nurses to
                                                   students
                                                   -   Early entry to
                                                   prenatal care

                                                   -    Motor Vehicle
                                                   Accident Death
                                                   Rate

          Park               Meaures the           -    # of           Dimension: Type of          Ed Exner
          Accessibilit   utilization of space      customers utilizing Recreation Space
          y Index          for recreational        space               (indoor, outdoor)
                         opportunities and         -    # of
                            the # of staff         customers using
                         directed programs         online services
                            with customer
          Proposing        utilization data        -    # of staff
          name                                     directed programs
          change of
          KPI to
          Recreatio                                -    # of
          n Index                                  customers in staff
                                                   directed programs
Promote Social                                                           Marguerite
Positive Index                                                        Rappoport, Alexce
Social                                                                    Douville
Environm
ent                                                                  (Mentor: Ed Exner)



Enhance   # of Code     # of code violations   Dimension: Type of       Sandy Jones,
Neighbor Violations     tracked                code violations:        Andrea Lipstein
hood
Character
& Value
                                               Env. Svces. - (WNCA,
                                               Earth Moving, LDR,
                                               Tree, GBSL, Exotic
                                               Plants)
           Proposed                            Planning & Devel.     (Mentor: Karen Vail)
           Name                                (Adult Entertainment,
           Change to:                          Illegal
                                               Construction/Bldg.,
                                               FEMA, Real Property,
                                               Solid Waste, Sound,
                                               Unfit/Unsafe, Zoning



           # of Code
           Violation
           Cases



Promote    Citizen       Reference: John                               Alexce Douville,
Citizen    Engageme         McKnight:                                   Helen Burns,
Engagem    nt Index        Community                                     Jane Grogg
ent                         Capacity
                                                                     (Mentor: Ed Exner)



Promote    # of fires      Measures the                                   Karen Vail
Neighbor   per 1000         number of
hood       structures   structure fires per
Safety                   1,000 structures
                        within the County




           Hurricane    DRAFT – Measures                                  Karen Vail
           Shelter      the shelter deficits
           Index

Diversify Average                                                       James Dooley
&          Wage                                                         Steve Botelho
Increase                                                                (Mentor: Eric
Income                                                                   Gustafson)
Per Capita
            Total             SCOPE,             James Dooley
            Personal        Tim Dutton           Steve Botelho
            Income Per                           (Mentor: Eric
            Capita                                Gustafson)
            Earned            SCOPE,             James Dooley
            Income Per      Tim Dutton           Steve Botelho
            Capita                               (Mentor: Eric
                                                  Gustafson)
            Mean              SCOPE,             James Dooley
            Earnings        Tim Dutton           Steve Botelho
            Per Job                              (Mentor: Eric
                                                  Gustafson)


Foster      Business        Economic             James Dooley
Positive    Capital        Development           Steve Botelho
Business    Investment       Council             (Mentor: Eric
Climate                                           Gustafson)
            Jobs            Economic             James Dooley
            Created in     Development           Steve Botelho
            Value            Council             (Mentor: Eric
            Added                                 Gustafson)
            Companies

Increase    % of        Office of Housing &     Wendy Thomas
Supply of   families        Community
Affordabl   cost           Development,          (Mentor: Hilary
e Housing   burdened        Community           Anderson-Ayres)
            # of           Housing Trust
                        Office of Housing &      Wendy Thomas
            community       Community
            housing        Development,          (Mentor: Hilary
            units           Community           Anderson-Ayres)
            created        Housing Trust
            # of        Office of Housing &     Wendy Thomas
            community       Community
            housing        Development,
            units           Community
            retained in    Housing Trust
            perpetuity                           (Mentor: Hilary
                                                Anderson-Ayres)
            Housing      Office of Housing &     Wendy Thomas
            Affordabilit     Community
            y Index         Development,
                                                 (Mentor: Hilary
                             Community
                                                Anderson-Ayres)
                            Housing Trust




Enhance    Transportat                             Lin Kurant
Infrastruc ion
ture       Infrastruct
           ure Index




                                               (Mentor: Ed Exner)
           ure Index




Improve Mobility                                                            Lin Kurant
Commutin Index
g
                                                                        (Mentor: Ed Exner)




Ensure     Fishable    # of days waterways                              Jim Oppy, Jaqueline
Fishable   Swimable     open for shellfish                                 Culbreath, Rob
&          Water            harvesting                                         Ladue
Swimable   Index
Water                                                                   (Mentor: Ed Exner)
Bodies
                          # of days/yearly
                       public beaches posted
                       for no swim advisories

                         % of live oysters in
                          each study area
                         % of water bodies
                       meeting water quality
                              standards
                           # of acreas of
                        seagrasses in bays &
                               estuaries
                         # of days per year
                         shellfish harvesting
                       areas closed - possible

                       Catch per unit effort of
                       recreational game fish
                             - possible

                          # of wastewater
                          system overflows
                            county-wide
                          # of wastewater
                         treatment facilities
                       taken off line annually

                          # of wastewater
                         system overflows /
                         100 miles pipe (SC
                            Utilities only)
                         # of cubic yards of       Type of material:
                         materials removed        sediment, floatable
                       from sendiment traps

                        # of septic systems
                       decommissioned/conn
                       ected to central sewer
Ensure    Water                                Average drinking                               Jim Oppy, Jaqueline
Safe &    Supply                                water demand /                                     Culbreath
Sustainab Index                                available capacity
le Water                                        % of customers
Supply                                       satisfied with drinking
                                                  water quality

                                                   # of gallons of                            (Mentor: Ed Exner)
                                               drinking water used
                                                per capita per day
                                              % capacity alternate
                                              public water sources
                                                  lieu of Floridian
                                                       Aquifer
                                                % drinking water
                                                standards met or
                                                      exceeded
                                             % of unaccounted for
                                             drinking water system
                                                         lost
                                                % treated effluent
                                               beneficially used to
                                              irrigate communities

                                             # of acres irrigated
                                             with reclaimed water

                                             # of pound pollutants
                                               removed through
                                                 groundwater
                                              treatment (tanks)



Ensure      Acres of    The types of lands                                                      Kim Heuberger
Sustainab   land          tracked by this
le Lands    preserved, measure would be
                                                                                              (Mentor: Ed Exner)
& Habitat   protected         natural
            or restored areas/conservation
                           lands / native
                              habitat
                        Preservation term    # of Acres Preserved      Reported Annually,
                         is defined in the                                Stakeholder:
                           Environment                                 Resource Protection
                          Chapter of the
                          Comprehensive
                                             # of Acres Protected      Dimension: Types of
                                                                        Protection (ie Fee-
                                                                        Simple Acquisition,
                                                                          Easement, Legal
                                                                            conveyance)
                        Acres in which the    # of Acres Restored      Dimension: Types of
                          habitat and.or                                Land Management
                         hydrology have                                    Techniques (ie
                         been restored to                                Prescribe Burned,
                        some historical or                               Exotic Vegetation
                            ideal level                                    Control, Areas
                                                                       enhanced with native
                                                                             plantings)
                                            Linear feet of fence
                                            installed (boundary
                                                protection)




         Park        Measures the             -   # of acres per                               Ed Exner
         Acreage     current acreage of       1000 residents
         Index       parks and the
                     number of parks          -   # of Parks
                     developed                Developed
         Proposing
         name
         change of
         KPI to
         Parks                                                     Types of Parks
         Index                                                     Dimension:
                                                                   (Neighborhood,
                                                                   Sports Complex,
                                                                   District, Beach
                                                                   Access, Boat Access,
                                                                   Natural Area,
                                                                   Community)



         Tons of     Tracks the number                             Types of Waste              Lois Rose
         Waste       of tons diverted                              Dimension:
         diverted    from the landfill                             (Yardwaste, tires,
                                                                                           (Mentor: Ed Exner)
         from        over time                                     whitegoods,
         landfill                                                  construction/demoliti
                                                                   on debris,
                                                                   recyclables,
                                                                   hazardous waste)


Increase Customer    Measures Customer                             Factors Dimension:        Eric Gustafson
Customer Service     Service Satisfaction
Satisfacti Index     Results from
on                   Surveys or other
                     feedback
                     mechanisms




                                                                       -   Timeliness
                                                                       -   Accuracy




                                                                       -   Value
                                                  -    Profess.




                                                  -    Quality


                                               Location Dimension



                                               Customers Dimension

            Citizen       Quality of Life                             Eric Gustafson
            Survey        Survey generated
            Results       by Public
                          Communications



Control   Cost of                                                     James Dooley
Operating Governmen                                                   Steve Botelho
Expenditu t per capita                                                (Mentor: Eric
res &                                                                  Gustafson)
Capital

Improve Bond                                                          James Dooley
Fiscal    Rating                                                      Steve Botelho
Sustainab                                                             (Mentor: Eric
ility                                                                  Gustafson)
            Fund                                                      James Dooley
            Balance                                                   Steve Botelho
            Health                                                    (Mentor: Eric
            Index                                                      Gustafson)


Utilize    FTE per                                                    James Dooley
Resources 1000                                                        Steve Botelho
Effectivel population                                                 (Mentor: Eric
y                                                                      Gustafson)


Deliver     # of                                                     Jennifer Slusarsz
Competiti   services                                                   Cindy Smith
ve          that have                                                 (Mentor: Eric
Services    undergone                                                  Gustafson)
            competitive
            analysis



Increase Process          Measures on a        Process Assessment    Darlene Frazee,
Quality & Maturity        scale from 1-5 how   Factors Dimension:
Productivi Index          mature an Business   1) Data Collection      Lora Hanson
ty                        Process area is      - Identify
                          with developing &    - Report
                          implementing
                                               - Benchmarking
                          Business Process
                          Management           - Trends
                          Principles           2) Data Analysis
Productivi Index   mature an Business
ty                 Process area is
                   with developing &
                   implementing
                   Business Process
                   Management
                   Principles
                                                              - Cycle time
                                                              - Standards
                                                              - Defects / Rework
                                                              - Communication/
                                                              Feedback
                                                              3) Process Redesign

                                                              - Identify
                                                              - Documented
                                                              - Communicate -
                                                              feedback
                                                              - Improved
                                                              - Return on
                                                              Investement
                                                              4) Service Level
                                                              Management:
                                                              -Service Catalog
                                                              - Contract
                                                              Management
                                                              - OLA
                                                              - SLA
                                                              - Annual Assessment


Foster a Work      Blended Index           Sub-Measures:      Diversity Dimension:   Nancy Seals, Hilary
Positive Climate   that measures the                                                  Anderson-Ayres
Work     Index     overall Work         - Diversity Measure   -Gender
Environm           Climate in an area   (Utilization)
ent                                                           -Ethnicity


                                                              -EEO Grouping
                                        - % of performance   -Core Service
                                        reviews completed on
                                        time

                                                              Dimensions
                                                              Performance Reviews
                                                              on-time:



                                        - Organization Climate -Core Service
                                        Survey (Likert)




                                                              Dimensions: unable
                                                              to define until
                                                              consultant’s visit.

                                            -    Turnover




                                                              Dimensions:
                                                                    Core Service
                                                                    Key Jobs




                                             -Exit Surveys
                                                                    Exit Surveys
                                                                    Dimensions:
                                                                        -    Core Service

                                                                       -    Should
                                                                       match up with
                                                                       climate survey
                                                                       -    Satisfaction
                                                                       with :

                                                                       -    Leader
                                                                       -    Work Climate

                                                                       -   Pay and
                                                                       Benefits



                                                                    Compa Ratio
                                                                    Dimentions:


                                                                       -    Core Service

                                                                       -    Classification



                                             -Average Compa Ratio
                                             of non-barg
                                             employees (% to
                                             market)



Develop    Team        Measures on a                 None           - Core Services          Nancy Seals, Hilary
High       Assessmen   scale of 1-4 the                                                       Anderson-Ayres
Performin t Rating     health of a team by                          Dimension
g Leaders,             asking 21
Teams, &               questions.
Employee
s
                                                                    -Team Assessment
                                                                    Questions Dimension
Health Risk Measures the        - Percentage of              Dimensions:          Hilary Anderson-
Assessmen potential health      participation of                                 Ayres, Angela Deem
t Rating    risks of the        employees in HRA
            organization and
            how well we
            encourage healthy
            behaviors and


                                Percentage of
Proposing                       - Participation of        Enterprise and Core
name                            employees in Wellness           Service
change of                       testing
KPI to




Employee                        - Percentage of
Health                          participation of
Managem                         employees in Health
ent Index                       Opportunities (blood
                                pressure clinics, flu
                                shots, classes, WIP
                                programs, etc.)


                                - Representation of
                                Core Service by an
                                appointed member to
                                the Strategic
                                Operations Committee
                                for Employee Health
                                Management (wellness
                                program)

Including                         - Percentage of
“Employee”                       employees in low,
will help                       med, & high risks as it
differentiat                       relates to Risk
e from                              Assessment.
Public
Health
measures.


                                                          Health Opportunity
                                                             Dimensions

                                                            Blood pressure
                                                           clinics, Flu Shots,
                                                           Classes, Wellness
                                                             Incentive Prog
                                                              Participation
Low, Med, High
  Status of
Development




 98% done.
Forestry & Right of
Way from Mobility
would like to
contribute to this
measure
Fire Inspection
would like to
contribute to this
measure
Description
provided 1/9/06




Shirley Amore is
planning on
meeting with John
McKnight to discuss
possible elements



Basis of calculation
   is established.
    Need to find
systematic process
to have up to date
  base number of
 structures within
   the County at
   reporting time
     (quarterly)


This measure is in
 refinement with
 senior leaders of
   Reviewing on
1/19/06 a Housing
 & Transportation
Affordability Index
  that Knowledge
Plex and the Urban
 Markets Initiative
   have created


Parks & Recreation
     would like to
      contribute
  information that
    comprises the
        index
Spoke to J. Harriott
   on 1/11 and he
mentioned that his
team would send a
  draft description
 regarding what is
  the intent of the
        index
Spoke to J. Harriott
   on 1/11 and he
mentioned that his
team would send a
  draft description
 regarding what is
  the intent of the
        index


Spoke to J. Harriott
   on 1/11 and he
mentioned that his
team would send a
  draft description
 regarding what is
  the intent of the
        index

  Sub-Measures
  provided by J.
 Culbreath on 1/8




 Jim & Jackie have
scheduling conflicts
 with the Thursday
   3:00 meeting




   Rob LaDue has
 been emailing with
  Jackie regarding
some additional sub-
     measures
  Sub-Measures
  provided by J.
 Culbreath on 1/8




 Jim & Jackie have
scheduling conflicts
 with the Thursday
   3:00 meeting
     Structure
  developed for
Factors Dimension,
  Need to Collect
 Information and
setup structure for
   Customers &
     Locations
    Dimensions


   Need to collect
   actual surveys
 across the county
to see if dimension
 structure remains
        valid
Create estimated
 number of data
sources that need
  to be created,
determine if scale
 back is initially
      needed




 1/11: Change of
 KPI Coordinators,
   met with new
 coordinators and
  mentioned they
   would draft a
description by 1/17


  1/10: Modified
    Description
  -Diversity data
 readily available.
  Reporting built.




- Performance
reviews completed
on-time. Data
readily available.
Data view built.




-Climate - Based on
  recommendations
 from Pickering late
      December




     -Turnover
calculations readily
available. Available
 on monthly basis
    Exit Survey
    currently in
development. Not
 much data exists
since automation in
        July.




 -Average Compa
 Ratio data readily
  available. Data
    views built.




 - Survey is already
        in use.
     - Working on
  streamlining data
    at unit level to
   upload to Core
        Service
 - Factors would be
     based on 21
       questions
- Lack of security at
 lower levels within
      Dashboard
Most information is
 already collected.
  May need minor
   adjustment to
  employee work
processes to collect
     data more
    consistently.


   Benefits and
Wellness may need
some expertise in
developing reports
 or data views to
   extract data.

								
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