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					                               Resume of Chris Hart
                           Located in Central Connecticut
                phone: 860-291-9393 | email: resume @ chrishart.net

CAREER HISTORY AND FOCUS
        Over the last 16 years, I have amassed a wealth of experience supporting
computer and mobile device users of all skill levels, in a variety of industries, as well
as at a number of learning institutions. My focus is on Apple products, which is where
I offer the greatest expertise. I thrive on making technology work and helping users –-
especially creative types –- get the most out of their computers. I want to be part of a
team that’s focused on the goal of providing the best systems support possible.

EMPLOYER HISTORY AND EXPERIENCES

Systems Support Analyst, ESPN, Inc., Bristol, CT -- Sept. 2005 to Dec. 2007
        Provided computer systems and network support at ESPN New Media for over
300 users around the country, at events such as X-Games, SuperBowl, USOpen and The
Masters Tournament. Served as the primary technician at multimedia presentations
for top company executives.
        Provided round-the-clock support for the content creation operations behind
ESPN.com, the number one sports web site in the world. Was exposed to all aspects of
site management, content creation, content management, and media capture
(photography, podcasts, streaming video).
        Provided desk-side and remote support to users, via phone, email and remote
system control. Performed analysis and determination of best course of action, for
quickest problem resolution. Conducted research on and took part in decisions
regarding vendors, systems and solutions, and new technologies to adopt. Performed
workflow analysis and worked with users to identify the most efficient techniques to
“work smart.” Created comprehensive documentation for co-workers and end users
for highly technical processes and procedures.
        Platforms at ESPN included Mac OS X 10.4, 10.5, Server 10.4, Windows XP, Vista
and Win2003 Server. Worked in network environment with Active Directory, Open
Directory and DNS servers, as well as Microsoft Exchange and LDAP.
        Setup and deployed Mac and PC systems for new users. Created MacOSX
system builds for user experience consistency. Created Windows system builds for
easy deployment of PC hardware and Windows virtual machines running on Apple
hardware. Deployed these VMs using both Parallels Desktop for Mac and VMWare
Fusion software packages. Managed Mac systems and the rollout of software via Apple
Remote Desktop.
        Worked daily on laptop, desktop and server hardware from Apple, HP, Compaq,
and IBM/Lenovo. Apple hardware experience included XServe, Mac Pro, PowerMacG5,
Mac Mini, iMac, PowerBook, and MacBook Pro systems. Also supported a wide range of
peripherals and printers, including many HP LaserJets.
        Provided support and user guidance for such software applications as Microsoft
Office, Adobe Photoshop / Creative Suite, Apple Final Cut Pro, Macromedia Studio /
Flash, Citrix. Worked with AT&T and Cisco remote access software (VPN).
Also supported conference rooms incorporating comprehensive A/V equipment and
Tandberg H.264-based teleconferencing systems.
                              Resume of Chris Hart
                           Located in Central Connecticut
                phone: 860-291-9393 | email: resume @ chrishart.net




Computer Consultant, Self-Employed, MyMacTech.com -- January 1996 to Current
       For 15+ years, I have been providing Macintosh computer consulting services to
hundreds of clients throughout Southern New England. Clientele ranges from single
proprietors to international corporations, including: Accenture, Dictaphone,
McCormick, Paulding, and Huber (Patent Law Firm), Decker Advertising, Moore Medical
Corporation, ReliaStar Financial (now part of I.N.G.).


SKILLS

Hardware: Strong Windows PC skills and expert level knowledge of Macintosh
systems. Experience with every product Apple has produced since 1984, including the
latest Intel-based systems and mobile devices. Skilled in assessing user and business
needs and selecting the appropriate laptop, desktop and server systems to provide the
most effective solution. Comprehensive expertise in troubleshooting and quick
resolution of system problems. Strong hardware upgrade and repair skills.

Software: Experienced with Windows XP, Vista, 7 operating systems, plus
comprehensive knowledge of all Mac OS versions, including the current OSX 10.6.
Highly experienced in troubleshooting software and operating system problems.
Familiar with a diverse range of software, including Microsoft Office, Quark XPress,
Adobe Creative Suite, font management software (Suitcase, Font Reserve, etc.), and
countless other applications and utilities. Experienced with AppleScript and
Automator workflows.

Portable Devices: Experienced with iOS (iPhone/iPad/iPod), BlackBerry, Palm/Treo
smartphones and synchronization of user data with their companion desktop
applications. As well as having experience with a variety of portable electronics and
both video and still cameras.

Networks: Skilled in the design, installation, and configuration of wired and wireless
networks. Experienced with configuration of TCP/IP, broadband Internet connections,
routers, firewalls and Wi-Fi access points. Knowledgeable in setup and administration
of Mac servers including XServe. Experienced with a variety of tape backup systems
and BackupExec and Retrospect backup software packages. Familiar with a wide
variety of network printers, and highly experienced with HP LaserJets.

Internet: Knowledgeable in a wide variety of Internet protocols (POP, SMTP, FTP,
HTTP, etc.) and the related software clients (IE, Safari, Firefox, Outlook, Fetch,
WS_FTP, etc.). Experienced with web site design and maintenance (content
management systems, multimedia file formats, etc.).
                               Resume of Chris Hart
                           Located in Central Connecticut
                phone: 860-291-9393 | email: resume @ chrishart.net

Communication: Extremely easy to work with. Highly experienced in guiding and
tutoring users of all skill levels. Exceptional ability to explain technical matters and
procedures in easily understood terms. Experienced in training and managing small
groups. Strong public speaking and presentation skills. Excellent verbal and written
communication skills. Experience writing technology articles and procedural
documentation for a wide audience. Enjoy hands-on learning and new experiences.

Audio / Video / Presentation: Professional video, film, and theatrical production
background. Experienced as a director, assistant director, technical director,
producer, writer, editor, camera operator, camera assistant, digital ingest technician,
director of photography, gaffer, grip, sound recordist, sound mixer, chyron operator,
tape operator, production assistant. All positions have been for both live and
recorded events. Proficient with a vast variety of audio/visual equipment -- from
professional to consumer -- including installation and setup. Have a strong
understanding of computer-based video production workflow, as well as Final Cut Pro.
Also experienced with audio and music recording, for both live events and in
professional recording studios. Understanding of digital audio workstation systems,
mixing consoles and related gear.


EDUCATION

Associates Degree

       Film & Video Production major, 1993 graduate, Full Sail University, Orlando, FL


Seminars / Conferences

       I have attended numerous seminars and conferences around the country.
       Topics have included those specific to the Macintosh platform, as well as
       computer technology in general -- including hardware troubleshooting, systems
       administration, software applications, networks and computer consulting as a
       business. Most recently, attended a 3-day seminar on Macintosh deployment in
       Active Directory Environment, presented by Apple exclusively for Disney
       employees.


REFERENCES

       Please find my letters of recommendation at this internet address:
       http://www.chrishart.net/Resume

				
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