Audio conferences & Webinars
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MARCH 2008
Out of the Frying Pan and Into the Flames: Combating Surgical Never
Events
March 18, 2008
9:00 a.m. – 10:00 a.m. CT
In 2002, The National Quality Forum (NQF) first published Serious Reportable Events
in Healthcare: A Consensus Report and this was updated in 2006. The recent report
identified 28 adverse events that are serious, preventable, and of concern to health
care providers and consumers. These adverse events are also known as “never
events.” As an ongoing effort to pay for better care, in May 2006, the Centers for
Medicare and Medicaid Services (CMS) announced that they would stop paying for
certain conditions in 2008 and more and under consideration for 2009. Lean from an
expert strategies to prevent/reduce surgical never events. Speaker: Susan
Shepard, MSN, MA, RN, CPHRM.
Preparing for the Recovery Audit Contractor (RAC) Program: An Overview
of What Every Hospital Needs to Know
March 18, 2008
12:00 p.m. – 1:00 p.m.
The Recovery Audit Contractor program has operated for nearly three years in
Florida, New York, and California. Congress has now called for nationwide expansion
of the program by January 2010. CMS, however, is striving for full implementation
by January 2009. This program will look at the reasoning behind the RAC program,
the demonstration results and issues identified, and the key differences between the
demonstration and the permanent program. The program will also discuss how to
prepare your facility for RAC audits. Speaker: Kathy Reep, Vice President/Financial
Services – Florida Hospital Association
Persuasion Power: The Art of Letting Others Have Your Way
March 19, 2008
1:30 p.m. – 3:00 p.m. CT
How would you like to convince your boss that you deserve a three-week paid
vacation? What about selling and innovative idea to management? Maybe you need
to brush up on your negotiation skills. Whether you know it or not, every day you
encounter situations where you need to communicate clearly and effectively in
business and in life…better known as negotiating. This program is filled with tips and
techniques for refining your listening and persuasion skills to help you get what you
want using style, tact and ease. Speaker: Susan Carnahan.
Critical Access Hospital CoPs: What Every CAH Should Know – Part 3
9:00 a.m. – 11:00 p.m. CT
This program will discuss the CMS Patient Rights Standards including the new
education requirements for restraint and seclusion and will describe the Utilization
Review requirement including the new law requiring hospitals to give Medicare
patients a notice on admission and prior to discharge identify standards related to
the CMS organ and tissue requirements and contrast to the new 2007 Joint
Commission standards. Speaker: Duane Abbey, PhD, CFP
Patient Falls: 2008 Joint Commission Requirements – Part 3
March 20, 2008
1:00 p.m. – 3:00 p.m. CT
This session will describe activities a falls team should consider for a Falls Program
and will discuss environmental issues that can reduce falls. Speaker: Sue Dill
Calloway, RN, Esq., AD, BA, BSN, MSN, JD
Mentoring: Developing Leadership Teams Series – Part 3
March 20, 2008
1:30 p.m. – 3:00 p.m. CT
Part three of this series will focus on using constructive criticism as a learning tool;
define why integrity is the foundation of trust and an essential element of successful
leadership, and how to create more positivity through change. Speaker: Renee
Waller
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 1)
March 21, 2008
1:30 p.m. – 3:00 p.m. (Central)
Introduction to The Joint Commission’s Environment of Care Survey (including parts
of EC.9.10 – developing management plan, annual evaluations, and performance
improvement. Speakers: Robert H. Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie
Jansen-Adams, CHSP and William M. Wagner, ScD, CHSP, CHCM.
Physician Integration: Options for Hospitals and Health Systems:
Part 1 – Full Integration and Physician Employment
March 24, 2008
9:00 a.m. – 10:00 a.m. CT
Hospitals and health systems approach physician relationships from various different
perspectives based upon their respective needs and various operational, financial
and regulatory concerns. The intensity of this integration may vary from a less
intensive model (such as a medical staff relationship) to a more intensive model
(such as direct employment). This program will describe the various regulatory,
financial, operational and practical issues faced by hospitals and health systems in
aligning their interests with physicians. Part 1 will discuss full integration and
physician employment and practice management tools. Speaker: James M. Daniel,
Jr., MBA, JD.
The “Must Knows” of Hospital Governance: Roles and Responsibilities of
Hospital Boards
March 25, 2008
12:00 p.m. – 1:00 p.m. CT
Discover the roles and responsibilities as a trustee of a hospital. This session will
include making the most of your time in the boardroom, conflicts of interest,
strategic planning and hospital staff relations. Participants will identify trends in
successful roles as a board member and determine problem areas to avoid.
Speaker: Fletcher Brown, JD.
Room Pressurization
March 26, 2008
1:30 p.m. – 2:30 p.m. CT
How does room pressurization aid infection control? What constitutes good
engineering design practice for a protective environment? What are the Joint
Commission elements of performance for ventilation systems that serve areas
specifically designed to control airborne contaminants (such as biological agents,
gases, fumes, dust)? This program will discuss the elements of room pressurization
within a health care environment. Typical health care applications will be reviewed;
along with room pressurization design criteria; room pressure controls; regulations,
standards and guidelines; and maintaining a pressurized space. Speaker: Kimberly
Barker
Human Factors: Improving the Performance of People in Complex Settings
March 27, 2008
9:00 a.m. – 10:00 a.m. CT
Health care providers work in an environment best classified as a complex adaptable
system. The successful execution of care tasks – and subsequently better patient
outcomes – is associated with reliable information processing. Humans have
limitations associated with various information processing modalities. When these
processing channels approach overload, errors and harm are more likely to occur.
Understanding these inherited limitations allows for the design of better care
environments in which staffs have higher performance, greater satisfaction and
patients experience a safer environment. Speaker Stephen R. Mayfield, DR. H.A.,
MBA, MBB, B.S.
Cracking the DRA Code: Ensuring Compliance with the Deficit Reduction Act
March 27, 2008
12:00 p.m. – 1:00 p.m. CT
On February 8, 2006 the President signed the Deficit Reduction Act of 2005 (DRA).
This sweeping legislation affects many aspects of domestic entitlement programs,
including both Medicare and Medicaid. The DRA provisions designed to combat fraud
and abuse have created new incentives for the states, and new responsibilities for
individuals and entities that provide health care to Medicaid recipients. Recently, the
states started making diligent efforts to ensure that health care providers comply
with the DRA. Speakers: Glenn P. Hendrix and Robert Strang.
Physician Integration: Options for Hospitals and Health Systems:
Part 2 – Partial Integration and Physician Joint Ventures
March 28, 2008
9:00 a.m. – 10:00 a.m. CT
Hospitals and health systems approach physician relationships from various different
perspectives based upon their respective needs and various operational, financial
and regulatory concerns. The intensity of this integration may vary from a less
intensive model (such as a medical staff relationship) to a more intensive model
(such as direct employment). This program will describe the various regulatory,
financial, operational and practical issues faced by hospitals and health systems in
aligning their interests with physicians. Part 2 will discuss partial integration
alternatives through partnerships, joint ventures, contractual relationships and other
less-intensive alternatives. Speaker: James M. Daniel, Jr., MBA, JD.
The Patient Safety & Quality Improvement Act: The New Frontier in Patient
Safety – Part I
March 31, 2008
9:00 a.m. – 10:00 a.m. CT
The Patient Safety and Quality Improvement Act (PSQIA) of 2005 created significant
hope as a potential vehicle to improve patient safety activities in a meaningful way
without fear of discovery of these materials in litigation. Finally, the long awaited
proposed rules for implementing the PSQIA have been issued and health care
providers are assessing how to best utilize this important Act. This two part audio
conference will familiarize participants with the PSQIA, the proposed rules governing
its implementation, the potential applications of a Patient Safety Organization (PSO)
and the roadmap for gaining certification. Note: Part II of this program will be held
April 9, 2008. Speakers: B. Page Gravely, Jr. & Molly Huffman, Hancock, Daniel,
Johnson & Nagle, PC.
APRIL 2008
Digital Dog: 24 Online Hours in the Life of a Senior Health Care Marketing
Executive
April 2, 2008
1:30 p.m. – 3:30 p.m. (Central)
In this program, participants will take a look at how the digital world is changing our
daily routines. Participants will be shown how senior executives can leverage the
Internet to stay ahead of their competitors and turn their community into a content
force. Successful strategies will be discussed and explained including blogs,
podcasts, CRM, revenue reconciliation, target marketing, online planning, mapping,
directions, organizing news for executive team members, avatars, email strategies,
keyword advertising, SEO, and many other new technologies. Successful examples
will be demonstrated both inside and outside of the health care industry. Speakers:
J. Tod Fetherling and Scott Downs.
EMTALA and the On Call Physician 2008
April 3, 2008
9:00 a.m. – 10:30 a.m. (Central)
Every hospital that has an emergency department and accepts Medicare and
Medicaid patients must follow the federal law on EMTALA. There are stiff penalties
for violating this law including up to $50,000 fine and exclusion from the Medicare
program. Physicians can not only be fined and excluded from participating in any
federal program but can have a lawsuit filed against them and can have their license
revoked by the state medical board. Speaker: Sue Dill Calloway
Improving the Revenue Cycle and Gaining Better Reimbursement
April 8, 2008
8:30 a.m. – 10:00 a.m. (Central)
This program will discuss the overall revenue cycle as a process and distinguish the
revenue cycle from the reimbursement cycle. There will be a differenation of the
revenue from actual income to the hospital. Participants will identify areas within the
revenue cycle that can be improved and will discuss current process improvement
techniques. Lastly, the specific areas in which hospital can take steps to improve the
revenue cycle will be identified and the use of feedback and feed forward loops to
improve the revenue cycle will be discussed. Speaker: Duane Abbey, PhD, CFP
Nursing Law, Liability, and Documentation 2008 Update – Part 1
April 8, 2008
9:00 a.m. – 11:00 a.m. (Central)
This program will discuss the basics of nursing law including who are the parties to a
lawsuit and will discuss hot topics in nursing practice including new changes to the
Joint Commission unannounced survey process. Speaker: Sue Dill Calloway
Compliance Briefing Series (Are You Still Auditing)
April 8, 2008
10:00 a.m. – 11:00 a.m. (Central)
Though the health care industry has come a long way in understanding the
intricacies of compliance, the way is fraught with new rulings and confusing changes.
This series is designed to deliver timely information on a wide range of compliance
related topics. Speakers: Charlene M. Nutter, RHIT, QMCG & Karen Smith, OMCG.
Making the Leap from Lean Tools to Lean Culture
April 8, 2008
12:00 p.m. – 1:00 p.m. (Central)
Hospitals need to go beyond the simple application of the lean tools to create a
culture of improvement at all levels of the organization. The purpose of this session
is to provide methods that will create a self-sustaining performance improvement
culture in a hospital. Speaker: Frank Mewborn, P.E.
The Patient Safety and Quality Improvement Act: The New Frontier in
Patient Safety (Specific Applications and Implementation Steps)
April 9, 2008
9:00 a.m. – 10:00 a.m. (Central)
The Patient Safety and Quality Improvement Act (PSQIA) of 2005 created significant
hope as a potential vehicle to improve patient safety activities in a meaningful way
without fear of discovery of these materials in litigation. Finally, the long awaited
proposed rules for implementing the PSQIA have been issued and health care
providers are assessing how to best utilize this important Act. This program will
familiarize participants with the PSQIA, the proposed rules governing its
implementation, the potential applications of a Patient Safety Organization (PSO) and
the roadmap for gaining certification. Speakers: B. Page Garvely, Jr. and Molly
Huffman.
Critical Access Hospitals: Coding, Billing & Charge Master
April 9, 2008
10:00 a.m. – 12:00 p.m. (Central)
This is a special program devoted to a review of the special features and
characteristics of Critical Access Hospital (CAHs) and Rural Health Clinics (RHCx).
The cost-based reimbursement for both of these entities along with cost-benefit
analyses as to whether a hospital should be a CAH and/or a provider-based clinic
should be an RHC are discussed. Speaker: Duane Abbey, PhD, CFP
High Stakes Communication Series (Medication Reconciliation)
April 9, 2008
10:30 a.m. – 11:30 a.m. (Central)
Communication has been identified as a primary issue in Root Cause Analysis during
Sentinel Event investigation. Communication is a critical aspect of ensuring the
health and safety of patients. Speakers: Katie Carney, RN and Charles Emerman,
MD.
Critical Storage Monitoring within a Hospital: Current Regulations and
Requirements
April 9, 2008
1:30 p.m. – 2:30 p.m. (Central)
What are the storage and monitoring recommendations of the FDA, USP, and Joint
Commission for product stability? What happens when refrigeration temperature
logs are incomplete? Does your facility have a written protocol to address
refrigerator or freezer equipment failure or for when a door is left partially open by
busy employees? This program will identify the “best practices” that should be part
of any temperature monitoring program, so as to ensure the stability of
pharmaceutical and specialized products. Program best practices will be used to
identify requirements for manual and automated temperature monitoring programs
to comply with regulations and maintain product quality. Speaker: Kimberly Barker.
Listen with Dignity and Respect
April 9, 2008
9:00 a.m. – 10:00 a.m. (Central)
Listening is a lost art form. Listening with dignity and respect includes becoming
“the observer,” not judging the person or the message. This session expands on
reflective listening skills and includes practical ideas such as the “Five Minute Policy”
and “Ten Tips for Trust.” Speaker: Gail Pursell Elliott.
Charge Masters: Optimizing the Coding Interface
April 10, 2008
11:00 a.m. – 1:00 p.m. (Central)
This program will a) review the areas in which payment systems come together to
create payment challenges, b) explore the APC to RBRVS payment interface, c)
explore the APC to DRG payment interface, d) understand the SNF to hospital
outpatient services interface, e) appreciate the DRG transfer to SNF process, f)
understand the APC to ASC payment differences, g) appreciate how HHA payments
relate to hospital and clinic payments, h) show how DME crosses various sites of
service, i) discuss special payment issues with the various payment systems relating
to cross coverage, and j) discuss various compliance issues involved with payment
system interfaces. Speaker: Duane Abbey, PhD, CFP.
Mastering the Art of Delegatory Process
April 10, 2008
12:00 p.m. – 1:00 p.m. (Central)
List the six steps for a successful delegatory process. Define the “Five Rights of
Delegation.” Identify specific role responsibilities for the “delegator.” List five time
wasters that impact successful delegation. Select two approaches specific to staffs’
personality styles for acceptance of delegated tasks. Speaker: Barbara Faruggio,
RN, MS.
Basic DRGs – Diagnosis Related Groups
April 11, 2008
10:00 a.m. – 12:00 p.m. (Central)
This program will introduce participants to the fundamental design of the Medicare
DRG Payment System, the coding systems used, the DRG weights, the way in which
the weights and payment rates are determined and modified systems in use today.
Speaker: Duane Abbey, PhD, CFP
Preparing for Medicare Recovery Audits
April 15, 2008
8:30 a.m. – 10:00 a.m. (Central)
This program will discuss the establishment of the “Recovery Audit Contractor”
Program and will describe the current activities and findings from the pilot program.
The auditing processes used by Recovery Audit Contractors will be explained and the
various areas for auditing activities will be identified. Participants will learn CMS’s
plans for expansion of the recover audits, physicians, clinics and other health care
providers and will discuss ways hospitals and clinics can prepare for recover audits.
Speaker: Duane Abbey, PhD, CFP
Wake Up Your Workforce! Creating a Culture of Excellence through Proven
Internal Communications and Reward and Recognition Strategies
April 15, 2008
10:30 a.m. – 11:30 a.m. (Central)
Well-executed internal communications convey the quality demanded of a leading
hospital. Learn how team member messages shift from reactive to motivational
using creative and timely tactics to change behavior. This program will discuss how
complimentary reward and recognition strategies not only capture the attention of
employees, but also create accountability for performance, including demonstrated
improvement in patient and employee satisfaction – all while having fun. Learn how
each success in your organization will drive demand for better communications,
further solidifying the elusive marketing ROI and making the case for continued
resources in competitive budgeting. Speakers: Catherine Harrell and Nicole Hidalgo.
How to Manage Your Mouth: And Other Strategic Communication Skills
April 16, 2008
1:30 p.m. – 3:00 p.m. (Central)
Have you ever been faced with a frustrating situation, where you had to say
something, but you just couldn’t find the right words? And it’s not just the words
alone that count. You also have to determine the right attitude to take and what
tone to use in order to quickly and effectively deal with the tough people problems
that are a frequent part of your daily routine. In this program, participants will be
given specific tools that can help them make a change for the better by asserting
their wishes clearly and convincingly, with dozens of examples and sample scripts
that can be adapted to various situations. Speaker: Susan Carnahan.
Mentoring: Developing Leadership Teams (Part 4)
April 17, 2008
1:30 p.m. – 3:00 p.m. (Central)
Part 4 of this series will assist with accepting responsibility for time management,
keep team members motivated and develop action items that will have the biggest
impact on leadership legacy. Speaker: Renee Waller, MS.
Nursing Law, Liability, and Documentation 2008 Update – Part 2
April 11, 2008
9:00 a.m. – 11:00 a.m. (Central)
This program will identify common areas of nursing liability including
recommendations to reduce patient falls, and list tips to improve documentation
including what must be recorded when the patient wants to sign out against medical
advice. Speaker: Sue Dill Calloway
The “Must Knows of Hospital Governance Series (Board-CEO Relationships)
April 22, 2008
12:00 p.m. – 1:00 p.m. (Central)
Trustees must ensure community need is identified and addressed in the board
room. Develop a better understanding of how and why to document community
benefit, the important role it plays in your hospital and how the board is involved.
Speakers: Kenneth Cohen, PhD and Christy Stephenson, RN.
Engaging Patients Online: The Payoff for Just Trying It
April 22, 2008
1:30 p.m. – 3:00 p.m. (Central)
Program description being updated by speaker. Speaker: Neal Linkon.
Preventing “Wrong Site” Surgery and the New Joint Commission Changes
April 22, 2008
1:00 p.m. – 2:30 p.m. (Central)
Description being updated by speaker. Speaker: Sue Dill Calloway
LTCH Case Management
April 23, 2008
1:00 p.m. – 3:00 p.m. (Central)
Major differences between long-term acute care and short-term acute care hospitals
and the impact of these differences on case management program LTCH federal
regulations related to case management functions – utilization management and
discharge planning LTCH case management and staff roles, responsibilities, and
ratios. Case management involvement from point of access to discharge monthly
long-term acute case management outcome indicators. Speaker: Linda Easterly,
MS, BSN.
Inpatient Rehab: Documentation of Medical Necessary – Ensuring
Compliance and Reimbursement
April 24, 2008
10:00 a.m. – 12:00 p.m. (Central)
This program will assist participants in identifying patients who need hospital level
care to support admission criteria and identify co-morbid conditions that require
medical interventions and justify length of stay and reimbursement. Also explained
will be rehab impairment group assignment. Speaker: Allison R. Scheetz, MD.
Human Resources and Workforce Planning for a Potential Bird Flu Pandemic
April 24, 2008
1:30 p.m. – 3:00 p.m. (Central)
The H5N1 virus could be the worst flu ever. If the bird flu strikes, hospitals and
health systems will likely bear the brunt of the impact more than any other business.
Imagine an emergency department bursting at the seams with patients infected with
the flu or who fear they may have the flu. At the same time, envision that, as
experts predict, 30-40 percent of the workforce will be absent in recurring waves of
6-8 weeks because of the impact of the pandemic on them personally. That impact
can be selectively greater and focused in on specific critical units. Virtually all
hospitals and health systems have in place a “disaster” plan which prepares them for
a sudden influx of flu patients, and many have revised that plan to anticipate a bird
flu pandemic. However, very few have truly zoned in on the other side of the coin –
the impact of the bird flu on their own workforce at a time when they can least afford
to be short staffed. Hospitals need to be proactive in planning for the pandemic from
the perspective of the workforce. This program provides the guidelines and tools to
develop a workforce pandemic preparation plan. Speaker: John E. Lyncheski.
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 2)
April 25, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on Safety & Security (EC.1.10; EC1.20; EC 1.30; EC2.10).
Speakers: Robert H. Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams,
CHSP and William M. Wagner, ScD, CHSP, CHCM.
Nursing Law, Liability, and Documentation 2008 Update – Part 3
April 29, 2008
9:00 a.m. – 11:00 a.m. (Central)
This program will identify common areas of nursing liability and will review tips to
improve documentation and provide examples of how to reduce nursing liability.
Speaker: Sue Dill Calloway.
MAY 2008
Implementing a Clinical Case Management Model
May 1, 2008
12:00 p.m. – 2:00 p.m. (Central)
This program will describe the evolution of case management in the health care
environment and will list the three major outcomes expected from effective patient
care management. It will define the components and functions of a clinical case
management model and state the key role responsibility of the RN case manager and
social worker. Also described will be the two key areas of resistance for a successful
clinical case management model and naming of the four metrics used to monitor the
effectiveness of the clinical case management model. Speaker: Barbara Farrugio,
RN, MS.
Emergency Department (ED): Coding, Billing & Reimbursement
May 6, 2008
8:30 a.m. – 10:00 a.m. (Central)
This program will 1) describe the levels and types of services in the ED, 2) identify
changes in the APCs that affect ED services and billing, 3)discuss the technical and
professional component claims generation for ED services, 4) explain E/M level
coding and relationships to the EMTALA mandated MSE (Medical Screening
Examination), 5) describe coding and billing for surgical services, 6) discuss the need
for special ED coding and billing policies and procedures, and 7) describe special
issues such as Type B EDs under Medicare and special use of non-physician
practitioners for Critical Access Hospitals. Speaker: Duane Abbey, PhD, CFP.
The Joint Commission: The New Survey Process
May 6, 2008
12:00 p.m. – 2:00 p.m. (Central)
This program will discuss new changes in the Joint Commission survey process
including what documents to have present during the unannounced survey.
Speaker: Sue Dill Calloway.
Conducting an EMTALA & Emergency Department Audit
May 7, 2008
10:00 a.m. – 12:00 p.m. (Central)
This program will review the need for developing a special ED compliance plan and
will discuss the current and evolving requirements for EMTALA compliance.
Reviewed will be the definitions and conditions for EMTALA and a compare/contrast
of EMTALA with the Conditions of Participation (CoPs). Participants will understand
the special coding and billing requirements for the ED relative to EMTALA and will
appreciate the provider-based clinic interface to EMTALA. Different approaches to
audits will be reviewed along with review of the ED relative to coding, billing and
EMTALA. Speaker: Duane Abbey, PhD, CFP.
Listening: The Forgotten Skill
May 7, 2008
1:30 p.m. – 3:00 p.m. (Central)
Program description being updated by speaker. Speaker: Jane Weddle
Serious Reportable Errors in Health Care: Implementing a No Charge Policy
for the 28 Never Events
May 8, 2008
9:00 a.m. – 10:15 a.m. (Central)
The purpose of this program is to discuss the serious reportable errors in health care
and the implementation of a no charge policy by some hospitals for these serious
and adverse events. The National Quality Forum (NQF) endorsed a list of 28 adverse
events that are largely preventable. There are 11 states that report these in whole
or part as the basis for their state based public reporting. NQF has reported that
about half of the states required licensed health care providers to report at least
some kinds of adverse events related to health care. These include retained foreign
objects, wrong site surgery, elopement, medication errors, blood reactions, falls,
death from air embolism, infant discharge to wrong person, patient suicide and
more. There is growing evidence that these efforts have been bringing positive
change to the quality of health care. There are many legislators who are pushing for
adoption of these in their states. This has taken on increased interest with a change
in the paradigm and the trend of CMS (The Center for Medicare and Medicaid
Services) to not pay for care related to eight adverse events and the requirement for
documentation of present on admission (POA). Three states have agreed that their
hospitals will not bill for any of the 28 serious events. This will affect the bottom
line. Do you know what they are and does your facility include these in the
monitoring of adverse events? Is your senior leadership team and CFO up to date on
these latest developments affecting the ability of the hospital to bill for these never
events? Speaker: Sue Dill Calloway.
Charge Masters: Charge Capture Assessments
May 8, 2008
11:00 a.m. – 1:00 p.m. (Central)
This program will review typical capture processes to understand how the
chargemaster setup affects charge capture and will identify how different areas
address charge capture to have a systematic way to address charge capture studies.
Participants will understand the concept of “billing” versus “Charging” and will
appreciate the impact of payment system requirements on charge capture and the
chargemaster. Lastly, a review of the action steps that hospitals can take to conduct
charge capture studies. Speaker: Duane Abbey, PhD, CFP.
Streamling and Increasing Patient Flow throughout the Organization:
Ensuring Compliance with the Joint Commission
May 8, 2008
12:00 p.m. – 1:30 p.m. (Central)
Increasing patient transition through all phases of care is a win-win situation. It
satisfies patients, communities, staff, and administration. As of January 2008, the
Joint Commission has added a patient flow tracer to the onsite survey agenda. The
survey session assesses the organization’s progress in gathering data, analyzing the
data, and improving processes critical to patient flow throughout the organization.
This program presents ideas for efficient data collection, tips for presenting the
analysis to the governing body and medical staff for input, and practical suggestions
for improving flow. It addresses the key target areas of the emergency room, critical
care units and surgical suite. Speaker: Richard F. Kaine, MD
Basic RBRVS – Resources Based Relative Value System
May 9, 2008
10:00 a.m. – 12:00 p.m. (Central)
This program will discuss the Resource Based Relative Value system (RBRVS) which
provides the basis for Medicare Physician Fee Schedule (MPFS) and to appreciate
RBRVS as a fee schedule health care payment system and appreciate the global
surgical package (GSP) concept and associated payment processes. Participants will
understand the three basic components of RBRVS and will review simple examples of
how RBRVS payment is calculated. Also discussed will be the differences in RBRVS
payment for facility versus non-facility payment and understand RBRVS as a complex
fee-schedule payment system. Speaker: Duane Abbey, PhD, CFP.
Fixing Your Emergency Department (ED): Making and Sustaining
Substantial Improvements in Throughput, Quality, Satisfaction, Service and
Revenue
May 13, 2008
9:00 a.m. – 10:00 a.m. (Central)
Emergency Services is the front-door to the hospital, and the most visible symbol of
each hospital’s commitment to their community. Yet Emergency departments across
the country are struggling with basic issues of throughput, service and care. In this
program, you will hear the detailed case study of one remarkable and dramatic
improvement project which challenged the culture of an entire medical center, how
that organization successfully rose to meet the challenge, and the ongoing demands
on facilitation, leadership, and commitment necessary to keep moving forward. In
addition to sample tools and methods, the ins and outs of setting up and running an
effective steering team, as well as a review of key Emergency Service Line core team
initiatives will be reviewed. Speakers: Spence Tepper and James R. “Butch”
Wheeler, FACHE.
Financing for Future Flexibility
May 13, 2008
10:00 a.m. – 11:30 a.m. (Central)
Many hospitals are familiar with the concept of hedging investments against sudden
drops. The current sub-prime mortgage crisis and lack of equity in the capital
markets is calling attention to the importance of broader “escape route” strategies of
hedging not just investments but an entire financial structure against potential
market improvements. Auction-rate bonds are failing; credit is tighter; the markets
continue to swing. Hospitals should ensure that when they close on a financing they
leave a window open. Otherwise, they may find themselves in technical default or
unable to proceed on a project, even though their own credit profile or balance sheet
hasn’t changed. This presentation provides a brief background on specific market
factors that can move during a financing and explains why a hospital may need to
choose to modify its financing structure. Current market conditions and their impact
on flexible and inflexible hospital borrowers will be discussed, along with the equity
crunch and issues with auction-rate bonds. The presentation then explains various
financial tools and requirements and how they can be structured to provide for an
exit strategy. A review will be made of trust indentures and bond mode conversions,
bank relationships regarding letters of credit and interest rate swaps, prepayment
penalties and debt covenants, and other concepts that impact a hospital’s current
and future borrowing abilities. Speaker: Thomas R. Green.
Compliance Briefing Series (Aligning Compensation Incentives with
Compliance and Patient Care Outcomes)
May 13, 2008
10:00 a.m. – 11:00 a.m. (Central)
Though the health care industry has come a long way in understanding the
intricacies of compliance, the way is fraught with new rulings and confusing changes.
This series is designed to deliver timely information on a wide range of compliance
related topics. Speaker: Bob Wolin
The Joint Commission: National Patient Safety Update
May 13, 2008
12:00 p.m. – 2:00 p.m. (Central)
This program will discuss how to comply with the Joint Commission National Patient
Safety Goals including the standard of how SBAR can assist in complying with the
hand-off communication standard. Also described will be the three new national
patient safety goals for 2008 and examples of how to comply with these. Speaker:
Sue Dill Calloway.
High Stakes Communication Series: Hands Off Communication
May 14, 2008
10:30 a.m. – 11:30 a.m. (Central)
Communication has been identified as a primary issue in Root Cause Analysis during
Sentinel Event investigation. Communication is a critical aspect of ensuring the
health and safety of patients. This series will cover many aspects of high stakes
communication. Participants will 1) implement at least two strategies for
communicating with patients/families during high stress moments, and 2) describe
methods to improve communication between health care staff to reduce errors
during high stress moments. Speaker: Sharon Walsh Hart, RN.
Do Not Delete! Protecting Yourself from New Legal Hazards for the
Information Age
May 14, 2008
1:30 p.m. – 3:30 p.m. (Central)
This program addresses new rules that are placing increasing burdens on hospitals,
particularly human resources and information technology executives, to preserve
electronically stored information once these executives become aware of the
possibility of litigation. Violations can result in severe sanctions, against both the
hospital and any executives who a court determines has fallen short of making
appropriate efforts to fulfill these requirements. As a result, health care leaders
must familiarize themselves with electronic databases and processes. In fact, they
must understand how and where electronic information is stored; the length of time
it is retained; and how to discontinue the automatic deletion of electronic
information. The program will discuss why health care human resources personnel
should implement detailed policies addressing electronically stored information,
including emails and Word documents. The program will also discuss specific
problems electronic discovery imposes on health care human resources, such as
allowing data for relevant documents, while protecting other confidential information
that is stored electronically. Speakers: Kevin Troutman & Darin Mackender.
Six Sigma
May 15, 2008
9:00 a.m. – 10:00 a.m. (Central)
Program description being updated by speaker. Speaker: Steve Mayfield.
Getting the Seat at the Table with Lean Initiatives
May 15, 2008
1:30 p.m. – 3:00 p.m. (Central)
Program description being updated by speaker. Speaker: Kelley Williamson
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 3)
May 16, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on hazardous materials and waste (EC.3.10) Speakers:
Robert H. Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams, CHSP and
William M. Wagner, ScD, CHSP, CHCM.
Managing Multiple Priorities
May 20, 2008
9:00 a.m. – 10:30 a.m. (Central)
Program description being updated by speaker.
The Joint Commission: Medication Management in Your Hospital
May 20, 2008
12:00 p.m. – 2:00 p.m. (Central)
This program will recall the broad definition by the Joint Commission of what
constitutes a medication, which includes IV, blood, vaccines, vitamins, and herbals.
Discussion will include why the Joint Commission standards no longer allow a
physician to write “resume home meds” or “resume pre-op medications,” and how
your facility needs to have a list of high-risk medications and recommendations for
this policy. Speaker: Sue Dill Calloway.
The Joint Commission: Disruptive Practice Standards
May 22, 2008
12:00 p.m. – 2:00 p.m. (Central)
Program description being updated by speaker. Speaker: Sue Dill Calloway
Emerging Strategies for Hospital-Physician Alignment and their Implications
for Capital Projects
May 28, 2008
10:00 a.m. – 11:30 a.m. (Central)
Hospitals and physicians have become direct competitors in many markets. As
physician incomes shrink, medical groups have been pressed to find alternative
sources of income, often at the expense of hospitals. Although equity joint ventures
have their place, they have been overused or misused and rarely achieve long-term
strategic alignment. In recent years, a variety of non-equity arrangements have
evolved that have a track record of clinical and business success, as well as legal
compliance. This program will identify specific hospital service lines that are
adaptable to block leases, clinical co-management agreements and alternative
employment arrangements. As hospitals and physicians embrace these and other
models of cooperation, there will be fundamental changes in how new and existing
health care facilities will require different configurations and capital structures to
satisfy pertinent laws and regulations. This program will explain what is already
being done around the U.S. to address these trends, why every hospital needs to
understand these models, and how they differ from traditional hospital-physician
arrangements. Most importantly the program will provide valuable insight into how
the capital markets view these developments. Speaker: Peter A. Pavarini.
Improving Alignment for Strategy Execution
May 29, 2008
1:30 p.m. – 3:30 p.m. (Central)
The ability of hospitals to successfully articulate and execute an organizational
strategy is more important than ever. Without a clear focus and well-aligned
decisions, most hospitals will find it very difficult to thrive (or even survive) in the
increasingly dynamic, competitive and cost-conscious health care marketplace.
While it’s certainly not trivial to come up with a good strategy, the bigger challenge
for hospitals usually involves the successful execution of the strategy. Far too often,
even carefully-crafted strategic plans often sit on the shelf, and the envisioned
outcomes usually fail to materialize. In other cases, great efforts are made to
implement a strategy, but without the appropriate strategic management tools, the
obstacles prove too difficult to overcome. This presentation will explore how leading
strategic management practices can help break down silos, create cooperation
among different stakeholders and significantly enhance the communication and
understanding that is a prerequisite for well-aligned strategy execution. Learning to
use well-established tools – like strategy maps, theme teams, Balanced Scorecards,
and employee engagement techniques – can equip hospital leaders to orchestrate
the many different changes that allow a strategy to succeed. Speakers: Jim Rice
and Bill Barberg.
JUNE 2008
Patient Safety Practices Every Hospital Should Be Doing (NQF)
June 3, 2008
9:00 a.m. – 10:30 a.m. (Central)
Program description being updated by speaker. Speaker: Sue Dill Calloway.
Evaluating Performance with Dignity and Respect
June 3, 2008
9:00 a.m. – 10:00 a.m. (Central)
Managers often cringe when evaluation time comes. Employees may become
anxious. What is the purpose of evaluating performance? Justification for pay
increase? A benchmarking tools for improvement? A preamble to termination
proceedings? An opportunity for meaningful communication? Whether you use 360
evaluation programs, performance and planning conferences, or rate people on a
scale of 1-10, you’ll gain insight and awareness from this session. Speaker: Gail
Pursell Elliott.
Board-Physician Relationships
June 3, 2008
12:00 p.m. – 1:00 p.m. (Central)
The board has full authority over medical staff credentialing. Determine how and
where the board is involved, how to measure performance, provide feedback and
ensure accountability. The program will describe key aspects of a successful board-
physician relationship and will define areas board members are involved in medical
staff credentialing.
The Joint Commission: 2009 Leadership Standards
June 3, 2008
1:00 p.m. – 3:00 p.m. (Central)
This presentation will cover the Joint Commission leadership standards. The Joint
Commission notes that hospital leaders are responsible for providing the framework
for planning, directing, coordinating, providing, and improving care, treatment, and
services. This is necessary to respond to community and patient needs to improve
outcomes. Each of the standards will be discussed and suggestions for
implementations will be offered. This year the chapter on Governance was deleted
and these standards were rolled into the leadership chapter. The speaker for this
program has authored the book published by HcPro on the 2004 Joint Commission
Leadership standards. The leadership standard is also where the medical
error/patient safety standards are located. Speaker: Sue Dill Calloway.
The Joint Commission: Top Problematic Standards at Your Hospital
June 5, 2008
1:00 p.m. – 3:00 p.m. (Central)
This program will recall two standards that were the most problematic for hospital
and which represent hot spots. Important Joint Commission standards will be
described including when to do a root cause analysis and how to use the Joint
Commission Matrix to ensure it is thorough and credible. Speaker: Sue Dill
Calloway.
Radiology: Coding, Billing & Reimbursement
June 10, 2008
8:30 a.m. – 10:00 a.m. (Central)
This program will 1) identify the levels and types of radiology services including
diagnostic versus therapeutic services, 2) list the changes in APCs that affect
radiology services and billing including increased bundling, 3) discuss special areas
for radiology coding including interventional radiology and cardiovascular
interventional radiology, 4) discuss when and where radiological services are
provided in provider-based clinical areas, 5) describe radiology services and the
associated coding and billing for these services, and 6) explain the need for special
radiology coding and billing policies and procedures for more advanced areas.
Speaker: Duane Abbey, PhD, CFP.
Conducting an APC Audit
June 11, 2008
10:00 a.m. – 12:00 p.m. (Central)
This program will briefly review the main features of the APC payment system.
Participants will understand how the APC grouping logic determines payment for
outpatient services and will discuss the critical aspects of compliance issues
surrounding APC and related encounter driven systems. Participants will appreciate
the extreme importance of correct coding and modifier utilization and will understand
how to develop an overall APC Integrity Program and delineate specific types of
audits and review that are necessary to assure proper payment under APCs.
Speaker: Duane Abbey, PhD, CFP.
Chargemasters: Understanding Revenue Codes
June 12, 2008
11:00 a.m. – 1:00 p.m. (Central)
This program will a) review the role of the National Uniform Billing Committee in the
development and maintenance of the Revenue Coding system. B) review the
organization and structure of the Revenue Coding system. C) discuss the various
sections and availability of Revenue Codes and sequences of codes. D) to appreciate
the need to select correct Revenue Codes when developing and maintaining the
chargemaster. E) to understand how the Revenue Codes are utilized how the
Revenue Codes are utilized for claim adjudication. F) to appreciate how Revenue
Code assignment affects auditing of the chargemaster. G) to appreciate special
guidance for Revenue Code assignment from government programs. And H) to
appreciate the contractual implications relative to the choice of Revenue Codes.
Speaker: Duane Abbey, PhD, CFP.
Basic Chargemaster
June 13, 2008
10:00 a.m. – 12:00 p.m. (Central)
This program will introduce the Chargemaster as a key tool for developing claims and
gaining reimbursement and will discuss the key components that comprise the
Chargemaster. The Chargemaster will be placed in the context of the HIPPA
Transaction Standard/Standard Code Set Rule and participants will appreciate the
fundamental concepts of billing, pricing and coding in the context of the
Chargemaster and will understand the fundamental compliance concerns surrounding
the Chargemaster. Participants will also appreciate the different ways in which the
Chargemaster can be constructed for different types of services and will understand
the many interfaces to the Chargemaster and the need to keep the Chargemaster up
to date. Speaker: Duane Abbey, PhD, CFP.
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 4)
June 13, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on Emergency Management – Part 1 (EC.4.11.-EC.4.20)
Speakers: Robert H. Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams,
CHSP and William M. Wagner, ScD, CHSP, CHCM.
Failure Mode and Effects Analysis (FMEA)
June 17, 2008
9:00 a.m. – 10:00 a.m. (Central)
Program description being updated by speaker. Speaker: Bob Latino.
Planning for Power Failures in a Health Care Facility
June 18, 2008
10:00 a.m. – 11:30 a.m. (Central)
This program will provide comprehensive guidance on analyzing and then mitigating
the effects of power system failures, including the elements discussed by The Joint
Commission’s Sentinel Event Alert 37. Topics to be covered include power failure
risk reduction strategies, performing a comprehensive emergency power gap
analysis, power system vulnerability analyses, power failure risk assessments,
applying Environment of Care risk management concepts to power failure planning,
holistic management of clinical and facility considerations, and dozens of sample
emergency management tracers for power failures to assist participants in verifying
their own readiness. Speaker: David Stymiest, P.E., CHFM, FASHE, CEM, GBE.
Components of an Effective Case Management Program
June 26, 2008
10:30 a.m. – 12:30 p.m. (Central)
Participants of this program will learn to incorporate all required case management
components into your daily processes. A discussion of the most up-to-date and most
effective case management processes. Speaker: Linda Easterly, MS, BSN.
JULY 2008
Compliance Briefing Series (Gainsharing Update)
July 8, 2008
10:00 a.m. – 11:00 a.m. (Central)
Though the health care industry has come a long way in understanding the
intricacies of compliance, the way is fraught with new rulings and confusing changes.
This series is designed to deliver timely information on a wide range of compliance
related topics. Speaker: Catherine Dunlay
Legal and Risk Management Issues in Your Surgery – Part 1
July 8, 2008
12:00 p.m. – 2:00 p.m. (Central)
This program describes the increased percentage of outpatient surgeries, and the
effect on surgical care and will identify several common legal and risk management
issues in surgery. Speaker: Sue Dill Calloway.
High Stakes Communication Series: Health Literacy
July 9, 2008
10:30 a.m. – 11:30 a.m. (Central)
Communication has been identified as a primary issue in Root Cause Analysis during
Sentinel Event investigation. Communication is a critical aspect of ensuring the
health and safety of patients. This series will cover many aspects of high stakes
communication. Participants will 1) implement at least two strategies for
communicating with patients/families during high stress moments, and 2) describe
methods to improve communication between health care staff to reduce errors
during high stress moments. Speaker: Sandy Cornett, RN, PhD, MS, CPHQ
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 5)
July 11, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on Emergency Management – Part 2 (EC.4.11-EC4.20)
Speakers: Robert H. Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams,
CHSP and William M. Wagner, ScD, CHSP, CHCM.
Critical Access Hospitals: Compliance Issues
July 16, 2008
9:00 a.m. – 11:00 a.m. (Central)
This program will review the organizational status and requirements for Critical
Access Hospitals and will delineate the standard areas of hospital compliance. The
program will discuss the coding, billing and reimbursement implications for CAHs and
will review the special Conditions of Participation for CAHs. Also discussed will be the
relationship of CAHSs to physicians and non-physician practitioners. A review of
associated compliance concerns including provider-based status, EMTALA, CMS-855,
and Conditions of Payment. Speaker: Duane Abbey, PhD, CFP.
Chargemasters: Technical Component E/M Coding
July 17, 2008
11:00 a.m. – 1:00 p.m. (Central)
Participants will learn about the new CMS Technical E/M Coding Principles starting in
CY2008 and will understand the difficulties with E/M Coding for the ED and
appreciate the differences between specialty clinic coding and primary care clinic
coding. Participants will also understand the interplay between Technical Component
E/M Coding and Physician E/M coding and will learn about the difference between a
“new” patient versus and “established” patient and consider different Chargemaster
design strategies for E/M coding. Speaker: Duane Abbey, PhD, CFP.
Basic Cost Reporting
July 18, 2008
10:00 a.m. – 12:00 p.m. (Central)
This program addresses the basics of the cost report and the cost reporting process.
Consideration is given to the interplay between the Chargemaster, charges, revenue
codes and the final cost report. This is a basic program. The presentation is at a
conceptual level as opposed to a detailed review of the entire cost report. Speaker:
Duane Abbey, PhD, CFP.
The Power of Empowerment
July 22, 2008
9:00 a.m. – 10:30 a.m. (Central)
Program description being updated by speaker.
Legal and Risk Management Issues in Your Surgery – Part 2
July 22, 2008
12:00 p.m. – 2:00 p.m. (Central)
This program will describe the increased percentage of outpatient surgeries, and the
effect on surgical care and will identify several common legal and risk management
issues in surgery. Speaker: Sue Dill Calloway.
Root Cause Analysis (RCA)
July 24, 2008
9:00 a.m. – 10:00 a.m. (Central)
Program description being updated by speaker. Speaker: Bob Latino.
Critical Access Hospital Case Management
July 24, 2008
1:00 p.m. – 3:00 p.m. (Central)
This program will discuss the case management program designed for Critical Access
Hospitals and will discuss hospital federal regulations associated with Critical Access
Hospitals. Speaker: Linda Easterly, MS, BSN.
Disciplinary Action or Mentoring Opportunity
July 29, 2008
9:00 a.m. – 10:00 a.m. (Central)
Program description being updated by speaker.
Legal and Risk Management Issues in Your Surgery – Part 3
July 29, 2008
12:00 p.m. – 2:00 p.m. (Central)
This program will describe the increased percentage of outpatient surgeries and the
effect on surgical care. Participants will identify several common legal and risk
management issues in surgery. Speaker: Sue Dill Calloway.
AUGUST 2008
Mistake-Proofing the Design of Health Care Processes
August 5, 2008
12:00 p.m. – 1:00 p.m. (Central)
Program description being updated by speaker. Speaker: John Grout.
Compliance Briefing Series (Compliance Program Effectiveness)
August 12, 2008
10:00 a.m. – 11:00 a.m. (Central)
Though the health care industry has come a long way in understanding the
intricacies of compliance, the way is fraught with new rulings and confusing changes.
This series is designed to deliver timely information on a wide range of compliance
related topics. Speaker: Don Koenig, Catholic Health Partners.
Creating Service Excellence
August 19, 2008
9:00 a.m. – 10:30 a.m. (Central)
Program description being updated by speaker.
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 6)
August 22, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on Fire Safety (EC-5.10 – EC.5.50) Speakers: Robert H.
Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams, CHSP and William M.
Wagner, ScD, CHSP, CHCM.
When People Don’t Click: How Personal Style Affects Performance
August 26, 2008
9:00 a.m. – 10:00 a.m. (Central)
Program description being updated by speaker.
SEPTEMBER 2008
Compliance Briefing Series (Fin 48)
September 9, 2008
10:00 a.m. – 11:00 a.m. (Central)
Though the health care industry has come a long way in understanding the
intricacies of compliance, the way is fraught with new rulings and confusing changes.
This series is designed to deliver timely information on a wide range of compliance
related topics. Speaker: Gerry Griffith.
High Stakes Communication Series: Work Arounds
September 10, 2008
10:30 a.m. – 11:30 a.m. (Central)
Communication has been identified as a primary issue in Root Cause Analysis during
Sentinel Event investigation. Communication is a critical aspect of ensuring the
health and safety of patients. This series will cover many aspects of high stakes
communication. Participants will 1) implement at least two strategies for
communicating with patients/families during high stress moments, and 2) describe
methods to improve communication between health care staff to reduce errors
during high stress moments. Speaker: Beth Kohsin, MS, RN, CPHQ.
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 7)
September 19, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on Medical Equipment (EC6.10 – EC6.20). Speakers: Robert
H. Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams, CHSP and William M.
Wagner, ScD, CHSP, CHCM.
Stress is a Mess
September 23, 2008
9:00 a.m. – 10:30 a.m. (Central)
Program description being updated by speaker.
OCTOBER 2008
High Stakes Communication Series: Critical Thinking/Listening
October 8, 2008
10:30 a.m. – 11:30 a.m. (Central)
Communication has been identified as a primary issue in Root Cause Analysis during
Sentinel Event investigation. Communication is a critical aspect of ensuring the
health and safety of patients. This series will cover many aspects of high stakes
communication. Participants will 1) implement at least two strategies for
communicating with patients/families during high stress moments, and 2) describe
methods to improve communication between health care staff to reduce errors
during high stress moments. Speaker: Greg Rainey, PhD.
Compliance Briefing Series (Revalidation Trepidation)
October 14, 2008
10:00 a.m. – 11:00 a.m. (Central)
Though the health care industry has come a long way in understanding the
intricacies of compliance, the way is fraught with new rulings and confusing changes.
This series is designed to deliver timely information on a wide range of compliance
related topics. Speakers: Karen Smith and Jennifer Nelson Carney.
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 8)
October 17, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on Utility Systems (EC7.10 – EC7.50) Speakers: Robert H.
Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams, CHSP and William M.
Wagner, ScD, CHSP, CHCM.
Leading the Change Process
October 21, 2008
9:00 a.m. – 10:30 a.m. (Central)
Program description being updated by speaker.
NOVEMBER 2008
Negotiation Effectiveness
November 11, 2008
9:00 a.m. – 10:30 a.m. (Central)
Program description being updated by speaker.
Compliance Briefing Series (FY 2009 OIG Work Plan)
November 11, 2008
10:00 a.m. – 11:00 a.m. (Central)
Though the health care industry has come a long way in understanding the
intricacies of compliance, the way is fraught with new rulings and confusing changes.
This series is designed to deliver timely information on a wide range of compliance
related topics. Speakers: Robert McAdams and Timothy Mitchell
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 9)
November 14, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on Life Safety Code®/NFPA 101®, Interim Life Safety
Measures (ILSM) & Pre-Construction Risk Assessment (PCRA) Speakers: Robert H.
Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams, CHSP and William M.
Wagner, ScD, CHSP, CHCM.
DECEMBER 2008
Managing Joint Commission Standards for Environment of Care ® EC
Webinar Series (Part 10)
December 12, 2008
1:30 p.m. – 3:00 p.m. (Central)
This session will focus on Q&A of entire series and changes/additions in 2008.
Speakers: Robert H. Bartels, CHFM, Lori B. Dinney, MS, PE, Lorrie Jansen-Adams,
CHSP and William M. Wagner, ScD, CHSP, CHCM.