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							Emotional Intelligence




     Emotion = to move
   Multiple intelligences

Verbal
Mathematical-logical
Spatial capacity
Kinaesthetic
Musical
Interpersonal skills
         Organising groups
         Negotiating solutions
         Personal connection
         Social analysis
Intrapsychic capacity (insight skills)
       EMOTIONAL INTELLIGENCE
       THE INNER AND THE OUTER




                            organisation
self     INNER      OUTER   community
                            context
What are the basic emotions?
             Emotions


•   Sad
•   Mad
•   Glad
•   Scared
Learned fearfulness

…results in fear conditioning
Think of someone you admire
whom you see as successful
and/or effective in their work and
life

Name a quality they possess…
Emotional Intelligence

IQ does not predict success
          Emotional Intelligence
                 Daniel Goleman 1998



“   the capacity for recognising our own feelings and

    those of others, for motivating ourselves and for

    managing emotions well in ourselves and in our

    relationships. ”
Look at the arrows…
     Emotional Intelligence

   1998 Goleman - IQ and EQ

   Emotional intelligence predicts success

   Emotional competencies can be developed

   It takes time to acquire new competencies
    EMOTIONAL INTELLIGENCE
           (Daniel Goleman 1998)

   self awareness

    self regulation

    self motivation

    awareness of others (empathy)

    social skills
            PERSONAL COMPETENCIES

SELF AWARENESS
knowing what we are feeling ,
using this in decision making,
being realistic about our abilities and self confident in a grounded way


SELF REGULATION
managing our emotions to help us get things done, recovering
well from upset, being prepared to wait for results

SELF MOTIVATION
using our values to guide us towards challenge goals,
persevering in the face of setbacks, taking the initiative and
being flexible to achieve results

                                                               adapted from
                                                               DANIEL GOLEMAN 1998
SOCIAL COMPETENCIES

EMPATHY
sensing others’ feelings, needs and concerns
and understanding different perspectives



SOCIAL SKILLS
influencing others, building relationships,
managing conflict, persuading and leading,
enabling co-operation and teamwork



                                       adapted from
                                       DANIEL GOLEMAN 1998
    EMOTIONAL INTELLIGENCE
           (Daniel Goleman 1998)

   self awareness

    self regulation

    self motivation

    awareness of others (empathy)

    social skills
      EMOTIONAL INTELLIGENCE
                  A Challenge

For   emotional        intelligence   or   emotional
literacy to be really meaningful, these ideas
need to have value in the outer as well as the
inner world – they should have an impact
upon organisational and community, as well
as individual, life.


From Andrew Samuels
EI questionnaire
EMOTIONAL COMPETENCIES
           (Daniel Goleman 1998)

   which are your strengths?

   which are important to you?

   which do you want to develop?

   what would success in the skill look like?

   how could you develop the skill?
  EMOTIONAL INTELLIGENCE
In organisational and community life
  What would an “emotionally intelligent”
  Practice (or PCT) be like?


  How would it work (internally and externally)?


  What difference would being “emotionally
  intelligent” make to patients and the local
  community?
         Emotional intelligence

•   Knowing your emotions
•   Managing your emotions
•   Motivating yourself
•   Recognising emotion in others
•   Handling relationships