employee_questionnaire

							                      Employee Questionnaires

The people who work for any organisation, whether they are employees or
volunteers, are crucial for its success.

The attached employee survey is intended to help you understand the perceptions
and opinions of employees on key areas such as job satisfaction, motivation,
communication, personal development and empowerment.

This is a comprehensive survey and not all questions will be appropriate for all
organisations. You might find that you want to use parts but not all of the survey. Feel
free, it is in Microsoft word format to aid cutting and pasting. For co-operatives in
particular, some sections will need to be omitted or amended.

To see a volunteer policy and volunteer questionnaires, refer back to the people
resources section on the C3 web site.

How to use the results

The questionnaire has been designed to be completed anonymously and therefore to
encourage honest responses. When editing this form for use, care should be taken to
make sure that respondents cannot be identified. For larger organisations however,
you might want to request some limited information to compare different
teams/sectors and management levels.

Some organisations find that they get more results by offering something in return for
completed surveys – entry into a prize draw, pledging charitable donations etc

The survey will provide quantified data about employees’ perceptions and opinions.
This should make analysis and comparisons between each year straightforward.

Additional results

In addition to the information collected directly from staff through surveys and
questionnaires, your organisation might consider collecting information about staff
absence and staff turnover.

These figures should give you an alternative view of how happy and motivated your
employees are. These figures would need to be collected over a long term period
and compared from year to year. You will need to develop a simple system for
recording staff absence.




Written by the C3 partnership, see www.c3partnership.org           Page 1 of 10
                                      Good Luck!


                 Sample employee questionnaire

                                       Your Job

Q1. Do you clearly understand your job responsibilities?

Yes                                        No

Q2. Do you have an up to date and relevant job description?

Yes                                        No

Q2. To what extent do you agree with the following statements?

                                       Strongly    Agree      Disagree   Strongly
                                       agree                             disagree

I feel my job is secure


My job requires me to
work hard

I never seem to have enough
time to get my job done

I maintain a satisfactory work-life
balance


Q3. To what extent do you agree with the following statements?

                                       Strongly    Agree      Disagree   Strongly
                                       agree                             disagree

I have enough influence over my
work goals and objectives

I have enough influence over the
way that I work

I would like more influence over my
job




Written by the C3 partnership, see www.c3partnership.org         Page 2 of 10
I feel very motivated to do a good
job in my role

My job generally provides positive
challenges


                              Training and development

Q4. In general, how good do you think the organisation is at training its employees?

Very good              Fairly good               Fairly poor             Very poor

Q5. In general, how satisfied are you with the training you have received in the
organisation?

Very satisfied         Fairly satisfied          Not very satisfied      Not at all satisfied

Q6. How good do you think the organisation is at providing the following?

                                          Very         Fairly         Fairly       Very poor
                                          good         good           poor
Induction training
Technical/professional skills training
Personal development
Management development
Team development

Q7. How often do you discuss your training and development needs with
your team leader, line manager or anyone at all?

 Very often (at        Fairly often (at      Not very often             Never
least monthly)        least quarterly)       (annually or less)

Q8. Does your team leader, line manager or anyone else provide coaching or
guidance to help improve your performance?

Yes frequently         Yes occasionally      Yes but rarely             No never

                                           Pay

Q9. In general, how fairly do you think you are paid compared with other
employees in the organisation?

Very fairly           Quite fairly           Not very fairly            Not at all fairly




Written by the C3 partnership, see www.c3partnership.org                 Page 3 of 10
Q10. How fairly do you think you are paid compared with equivalent
employees in other organisations?

Very fairly           Quite fairly       Not very fairly        Not at all fairly


Q11. How would you rate your employer in the following areas?

                             Very good   Fairly good       Fairly poor      Very poor
Basic pay

Bonus payment

Personal recognition

Flexible working

Holiday entitlement

Pensions

Staff benefits.


Q12. In the organisation, do you think that people who do a good job are generally
rewarded more than those who don’t?

Yes                            No                            Not sure

 Q13. In your own work area, do you think that people who do a good job are
generally rewarded more than those who don’t?

Yes                            No                            Not sure

                           Performance appraisal processes

Q14. Do you clearly understand the basis on which your performance is judged?

Yes                            No                            Not sure

Q15. Do you have clear goals and objectives?

Yes                            No                            Not sure

 Q16. Which aspects of your performance do you think are most valued by
your organisation – and which do you think should be most valued?

(Please tick NO MORE THAN two boxes in each column)
                              Currently most valued             Should be most valued
 Achieving individual targets


Written by the C3 partnership, see www.c3partnership.org              Page 4 of 10
 Helping to achieve organisation
targets
Improving performance
Developing skills
Working long hours
Cost savings
Good ideas
Not making mistakes
Taking calculated risks
Experience

Q17. How often does your team leader/line manager formally discuss your
performance with you?

 Very often (at   Fairly often (at Not very often    Very rarely      Never
least monthly)    least quarterly) (annually or      (only when
                                   less)             problems
                                                     occur)

Q18. In general, how useful do you think these discussions are?

Very useful           Fairly useful         Not very useful        Not at all useful

Q19. What aspects of your work and performance are discussed?

Setting of future targets or goals
Your performance against current targets or goals
Organisational goals or priorities
Your skills or competence
Your development needs


                                      Team working

Q20. In your daily work activities, how often are you part of a team that works closely
together? If never go to Q25

Always                Fairly often          Occasionally           Never

Q21. Approximately how many people are in the team?

More than 15          10–15                 5–10                   Fewer than 5




Written by the C3 partnership, see www.c3partnership.org           Page 5 of 10
Q22. Does your team have a formal team leader?

Yes                    No                        Not sure                  N/A

 Q23. How much say do you feel you have in the setting of team goals or
targets?

A lot                  Some                      None                     N/A

Q24. How would you rate your team’s overall performance in the following
areas?

                         Very        Fairly        Fairly           Very             N/A
                        effective    effective     ineffective      ineffective
Mutual support
 Sharing of
knowledge or
information
Achieving team
goals or targets
 Helping individual
team members
solve problems
Introducing new
team members
 Working with other
teams or individuals
Communication


                                  Internal Communication

Q25. In general, how good do you think your organisation is at communicating with
its employees?

Very good              Fairly good               Fairly poor              Very poor

Q26. How good do you think the organisation is at listening to its employees?

Very good              Fairly good               Fairly poor              Very poor

Q27. Do you generally feel you have enough information to do your job well?

Yes                           No                                   Not sure

Q28. In general, how well informed do you feel about the following?

                      Very well        Fairly well             Fairly poorly      Very poorly


Written by the C3 partnership, see www.c3partnership.org                   Page 6 of 10
                    informed               informed        informed         informed
The
organisation’s
future plans
The
organisation’s
financial
performance
Your
workgroup’s
plans
Your
workgroup’s
performance
Activities in
other parts
of the
organisation

Q29. Where do you currently get most information about the organisation?

Informal feedback from your manager
Formal team meetings
Employee/trade union representatives
Organisation newsletters/annual reports
Email/intranet
Discussion between colleagues
Appraisal sessions with your manager

Q30. How often are you asked by your team leader, manager or anyone else for your
views on the following?

                           Frequently         Sometimes       Hardly ever    Never
Future plans for your
workgroup
Staffing issues
Changes to working
practices
Health and safety
issues

 Q31. In general, how satisfied are you with the influence you have on organisational
decisions that affect your job or work?

Very satisfied          Fairly satisfied        Fairly dissatisfied   Very dissatisfied


Written by the C3 partnership, see www.c3partnership.org               Page 7 of 10
                                     Management

Organisations working on a co-operative structure may not need to consider this
section.

Q32. In general, how effective do you think managers/supervisors are in your
organisation?

Very effective        Fairly effective    Fairly effective      Very effective

Q33. If you have a manager / team leader, how effective do you think they are?

Very effective        Fairly effective    Fairly effective      Very effective

Q34. In general, how good is your immediate manager/team leader at the following?

                           Very good     Fairly good    Fairly poor    Very Poor
Telling you about the
organisation’s plans
 Telling you about plans
that affect you
 Encouraging you to
express your views
 Responding to your
views
 Telling you when you
do things well
 Telling you when you
do things badly
 Helping you to improve
your performance
 Helping you to
overcome problems
 Providing clear
direction
 Trusting you to get on
with your work
 Encouraging you to try
out new ideas
 Delegating
responsibility to you
 Taking responsibility
when necessary
 Representing your
interests to other
managers
 Treating people in your
team fairly


Written by the C3 partnership, see www.c3partnership.org        Page 8 of 10
                          Equal Opportunities and Diversity

Q35. Are you aware of your organisation’s policies on equal opportunities and
diversity?

Yes, fully aware               I would like to know more      No

Q36. Do you think your organisation respects and values both equal opportunities
and the diverse needs of all staff in its processes for recruitment, induction, training
and supporting staff?

                             Equal Opportunities            Diversity
Yes
No

Q37. Do you think your organisation treats all staff fairly, regardless of their age,
gender, sexual orientation, race or disability?

Yes                                           No

                                      Your organisation

Q38. Overall, how good is your organisation as a place to work?

Very good             Fairly good           Fairly poor            Very poor

Q39. To what extent do you agree with the following statements?

                                            Strongly      Agree       Disagree   Strongly
                                            agree                                disagree
I feel proud to tell people where I
work
I feel loyal to the organisation
I feel loyal to my team/workgroup
I believe this organisation has a clear
vision and sense of direction
I understand the values of the
organisation
I share the values of the organisation

Q40. What do you think are the best and worst things about working in
your organisation? (Please tick NO MORE THAN two boxes in each column)

                               Best                           Worst


Written by the C3 partnership, see www.c3partnership.org                Page 9 of 10
Your colleagues
Your manager
Job satisfaction
Working hours
Pay levels
Employee benefits
Job security
Management style
Variety of work
Career prospects
Working conditions

Q41. Do you think people in your organisation…..

Always perform above the requirements of this job?

Generally perform above the requirements of this job?

Sometimes perform above the requirements of this job?

Occasionally perform above the requirements of this job?

Never perform above the requirements of this job?




Disclaimer: The information provided here is intended to give some pointers
and is not fully exhaustive. The C3 partnership cannot accept and legal
responsibility for how this information is used.




Written by the C3 partnership, see www.c3partnership.org   Page 10 of 10