conflict by NT24D8

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									 CONFLICT RESOLUTION AND
STUDENT CONDUCT SERVICES
         (CRSCS)

           SFRB Presentation
           Fall 2007
           (July 2006 to June 2007)
        CRSCS Philosophy

―Work toward justice that heals.

Come to the task with vision and a
spirit of inquiry – and with great
persistence, great patience, and
open hearts.‖
                CRSCS Mission

Conflict Resolution and Student Conduct Services provides a
comprehensive array of approaches to support Colorado State
University values of interpersonal civility, respect for human
dignity, and
the honoring of community standards. Our purpose is to:
    Support students to overcome mistakes in order to be
       successful in the campus community
    Foster a community that is safe and welcoming
    Support residential communities that honor the ability for all
       to study, sleep, and feel comfortable and safe in their
       homes
    Resolve conflicts involving students at the lowest level
       possible, through education, facilitation and support
    Engage in character development with an emphasis on
       ethical decision-making and integrity.
 CRSCS Organizational Chart
                                         Craig Chesson,
                                            Director



                   Ron Hicks,                  Connie Bebell,          Shay Bright,            Paul Osincup,
                Associate Director             Admin Support         Assistant Director       Assistant Director


                                 Student Employee     Student Employee
                                                                                          Jeff Rosenberry,
                                                                                           Grad Student



Meredith Carpenter,       Sean McGowan, Res     Nakia Lilly, CRSCS
Res Life Area Director    Life Area Director    Admin Support



           Res Life Admin Support
    CRSCS Continuum of Services


   Conflict                                                                      Outcomes and
  Resolution                                                                       Education
   Services                                                                        DAY Programs
                                              Advising of     Student
Advice/Referrals                                                                   Party Partners
                          Emergency          Student Peer     Conduct
   Coaching                                                                  Skill-building workshops
                       Consultation Team    Conduct Boards    Hearing
   Mediation




                               Criminal
                            Pre-admission        Academic      Restorative
           Trainings
                              Hearings            Integrity      Justice        Appeals
      Conflict Resolution Services

                 What is the role of CRS?

   Assist all visitors in receiving fair and equitable
    treatment within the university system
   Act as an advocate for a fair process, not as an
    advocate for the visitor or the university
   Resolve conflicts at the lowest level possible and
    foster non-adversarial solutions
   Refer visitors to other university personnel or
    community resources
    Conflict Resolution Services

                What does CRS provide?

   Information regarding campus resources, policies,
    and procedures
   Consultation regarding options for resolution of
    conflicts
   Coaching/skills education to aid visitors in solving
    conflicts on their own
   Mediation (between willing parties)
   Facilitate communication
   Group conflict resolution
Conflict Resolution Services



   279 served
     – 141 unsolicited (new contacts)
     – 138 solicited
      (follow-up meetings, coaching, mediations, research,
      or facilitations)
    Training, Outreach, & Marketing of
                 Services

   37 training sessions – 849 students/staff/faculty/community members
   40 outreach programs - 1,315 participants –
    students/staff/faculty/community members
    Marketing of Services
           Distribution of brochures
           -Student Legal Services
           -Student Organizations area (lower level LSC)
           -ASCSU
           -Counseling Center
           -Recreation Center
           -Health Center
           -Graduate School
           -Apartment Life/Residence Life
           -International programs
           -Off-Campus Student Services/Non Traditional Students
           -Advocacy Offices
           -Bookstore
           -Center for Advising & Student Achievement
Additional marketing avenues
–   Ramweb fyi to undergraduate and graduate
    students
–   E-mail to ALL Student Organization Presidents and
    Advisors
–   Graduate School orientation sessions
–   Fraternity Congress
–   Ram Welcome Freshman Street Fair
–   CSU/City Community Welcome
–   CSU Meet & Greet
–   Division of Student Affairs Day
–   Infusion into all presentations/trainings
Fall 2007 Marketing Initiatives

   Collegian Article
   Residence Hall Tabling Tour
   Student designed posters
   LSC Flea Market
   Commuter Student Newsletter
   Apartment Life Newsletter
   Parent & Family Newsletter
   Flyers to All Student Organizations Officers at
    their Orientation
   Present services at IFC-Panhellenic Council,
    NPHC, and LGC meetings
Future Marketing Initiatives

   College Avenue – Student Magazine
   ―Fun‖ gadgets for freshman packets during
    Ram Welcome
    (i.e. Stress balls, magnets, or note pads)
   Table tents in Lory Student Center
   Post cards to students
   New initiative targeting advocacy offices
    regarding Conflict Resolution Services via
    newsletter or e-newsletter
Web Page Statistics


        13,780 total hits
        4,105 new visitors
        515 returning visitors
    Student Conduct Hearings

   Meeting in which a student meets with a
    hearing officer to tell their perspective of
    an incident that invoked the disciplinary
    process

   845 student conduct hearings
Restorative Justice Program

Balanced focus on
person(s) causing     What harm was caused?
 harm, person(s)
  harmed, and
   community
                       Who is responsible?
Healing the harm of
   the behavior
                       How can the harm be
Creating peace in            repaired?
  communities
       Goals of Restorative Justice

   The person(s) harmed is involved in the process and is
    satisfied with the results
   The person who causes the harm understands how
    their actions affected others and takes responsibility
   Outcomes repair harms and address reasons for
    wrongdoing/conflict; agreement tailored to needs of the
    person harmed/the person causing the harm.
   The person harmed/the person causing the harm gain
    sense of closure and are reintegrated into the
    community
   The community is allowed to be whole again by healing
    broken relationships and creating new relationships
Restorative Justice Program Involvement


    9 student volunteer facilitators
    38 case referrals
    Research approval for evaluation of Restorative
     Justice Program
    9 RJ trainings – 143 participants
     Residence Directors, Assistant Residence
     Directors, and Resident Assistants
     CSU Police Department
     Student Affairs staff
    Restorative Justice formally available as a referral
     option throughout the campus
Restorative Justice Stories


   Theft Case – One roommate stole the other’s purse
    and took debit card and cash.

   Pellet Gun case – Students horse playing in the
    residence halls with pellet/air soft guns.
Restorative Justice Student Reflections


   “I think they are definitely out to help the students
    rather than punish them.”
   “Told from the cops perspective-not just mine-
    understand how it affected them.”
   “(RJ) is a really good way to solve problems.”
   “I’m really glad I did this even though I didn’t really
    want to at first.”
   “Well handled by CRSCS staff, especially for a
    rather unusual situation; done with tact and respect
    for all.”
           Party Partners Classes


   Educational response for students who receive
    tickets for violating city ordinances in the Fort Collins
    community
   Conducted twice a month
   Noise violations
   Collaborative program developed and conducted by
    the Office of Conflict Resolution and Student
    Conduct Services, Fort Collins Police Services, Fort
    Collins Neighborhood Services, and Off-Campus
    Student Services
    Party Partner – Noise Violation
               Statistics




   46% reduction in noise complaints from 2003 to 2006
   3% re-offend with a similar offense
 Party Partner – Noise Violation
   Workshops – Comparison

350
300                                                   Attendance

250                                                   # of Workshops

200

150
100
50
 0
      2003-2004   2004-2005   2005-2006   2006-2007
       What Students Say About
    Party Partners – Noise Violations


In response to the question
―Will this workshop affect future behavior?‖

          82% replied ―yes.‖
          What Students Say About
       Party Partners – Noise Violations

   In response to the question ― What will change after taking this
    workshop?‖ students replied:

―I will consider my actions a lot more with regard to having people
    over.‖

―I will drink less when hosting a party or not drink at all and talk more
    frequently to my neighbors.‖

―I’m done having parties. I’m sick of it.‖

―If I do have a party I now know how to be smart and stay out of
    trouble.‖

―It just made me more informed about city ordinances and how to be
    more responsible.‖

―It will change on how I will approach partying and talking to the cops.‖
             Choices Workshops


   Interactive workshop based on ethical decision
    making
   Students referred for situations involving errors in
    judgment
   Emphasis on better choices, not judging past
    decisions
Choices Workshops – Comparison

   250                                               Attendance



   200                                               # of Workshops



   150

   100

    50

    0
         2003-2004 2004-2005   2005-2006 2006-2007
        What Students Say About
          Choices Workshops


 In response to the statement
―What I learned will help me make
ethical decisions,‖

    63% of the students replied ―strongly
    agree‖ or ―agree.‖
              What Students Say About
                Choices Workshops

   When asked what aspects of the workshop were beneficial, students
    responded:

“Did I like who I was today?”

“Different people have different views about what is right and what is wrong.”

“Don’t assume I know what I am doing always. Be ready to learn.”

“Every action has a consequence.”

“I know what my personal ethics are and should follow them.”

“My decisions have more weight then you would sometimes think.”

“To think of myself as well as others in making a decision.”
Beyond Basics


   Workshop focused on assisting students struggling with anger
    management and interpersonal communication issues
   One sessions consists of four weeks;1.5 hour each week
   Curriculum covers the following areas
          Cognitive restructuring
          Gender socialization
          Decision making
          Values clarification
Beyond Basics

  25
                                        Attendance

  20
                                        #of Workshops
  15

  10

   5

   0
        2004-2005 2005-2006 2006-2007
Beyond Basics Story


   Party- Keg ran dry

   Success story when he was being tailed by another
    student
     Program Referrals


   DAY Programs
   Counseling Center
   Learning Assistance Center
   Health Center
    Drugs, Alcohol, and You (DAY)
              Programs

   Live Safe 101: one-time three-hour class
   Basics: two sessions with a clinician and
    follow-up meeting four weeks later
   Back on TRAC: focuses on treatment and
    personal, academic, and social development
                   Funding Sources
   Student Fees (3.32 per student)
     – Director (32%)
     – Assistant Director—Conflict Resolution
     – Graduate Assistant
     – Administrative Assistant
     – Student Employee
     – Operating Funds


   Housing and Food Services (auxiliary)
     – Associate Director—Residential Hearings/Back on TRAC program/Academic
       Integrity
     – Administrative Assistant
     – Operating Funds


   State Funds
     – Director (68%)
     – Assistant Director – Hearings/Back On TRAC/Advisory Boards Program
CRSCS Budget Breakdown

                                                          $259,292



                  400000
                  350000
   Total Budget




                  300000
                  250000
                  200000
                  150000
                  100000
                  50000
                                                                             Housing
                       0
                           03-04   04-05      05-06      06-07      08       Funds
                                                                 Projected   E&G Funds
                                           Fiscal Year
                                                                             Student Fees
         CRSCS Student Fee History


             5


             4
Fee Amount




             3


             2

                 1.94   2.83     2.88   3.19   3.32    3.58

             1                                          08
                 03     04        05    06     07
                                                      Project
             0

                               Fiscal Year
CRSCS BUDGET BREAKDOWN
       2006-2007
                       Other Budget
                          Items
     Office Supplies      7.8%
          2.0%




                                      Salaries &
                                       Benefits
                                        90.2%
      Advisory Board Members

Chris  Bryson, Assistant Resident Director/Graduate
student
Melissa Emerson, Community Liaison
Quinn Girrens, ASCSU Supreme Court Chief Justice
Shelby Tucker, student representative/Advocacy
Offices
Ria Vigil, Graduate student
Amanda Rodriguez, Graduate student
Toby Gass, non-traditional student
Calvin McGill, student representative/first-year student
Darrick Hildman, non-traditional student/junior
CRSCS Assessment Survey Results


My Experience                                                 Strongly Agree and Agree
                                                                    percentages
I was treated with respect                                              97%
I was seen in a timely manner.                                          95%
I understood the process and my options.                                98%
Staff was concerned with my personal and academic                       94%
success.
I believe the staff heard my story.                                     97%
I believe my story was considered in the outcome of my                  89%
situation.
Staff discussed/referred me to additional support services.             77%
CRSCS Assessment Survey Results


Results                                                               Strongly Agree and
                                                                      Agree percentages
As a result of my experience, I better understand University
expectations, processes, and my rights and responsibilities.                   90%
As a result of my experience, I am better prepared to attain my                81%
goals at CSU.
My experience with the Office of Conflict Resolution was an                    82%
educational one.
As a result of my experience, I will make changes in my future                 85%
behavior.
As a result of my experience, I gained helpful personal insights or            71%
skills.
I was provided with the opportunity to repair any harm I caused.               52%
I am satisfied with the way my situation was handled.                          82%

As a result of my experience, I have a more positive attitude                  80%
about CRSCS.
CRSCS—Programs & Services

   Collaborations
     – Positive Impact
     – Screen RamRide applicants
   Advisory function for ASCSU Supreme Court and
    SAVA (Standards & Values Alignment)
     – Supreme Court member on SAVA
     – Supreme Court hears club sports/student
       organization infractions
           CRSCS – NEW ITEMS

   Academic Integrity/Student Honor Code
   Continued implementation of Alcohol Task Force
    recommendations
        -Greek live in positions
   Conflict Resolution cohort collaborations
   Implemented new comprehensive training program for
    conduct boards
   Create student initiated poster
   Training about On-line Social Networking to faculty
    and/or student groups
CONFLICT RESOLUTION AND STUDENT
CONDUCT SERVICES (CRSCS)




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