CONFLICT RESOLUTION AND STUDENT CONDUCT SERVICES (CRSCS) SFRB Presentation Fall 2007 (July 2006 to June 2007) CRSCS Philosophy ―Work toward justice that heals. Come to the task with vision and a spirit of inquiry – and with great persistence, great patience, and open hearts.‖ CRSCS Mission Conflict Resolution and Student Conduct Services provides a comprehensive array of approaches to support Colorado State University values of interpersonal civility, respect for human dignity, and the honoring of community standards. Our purpose is to: Support students to overcome mistakes in order to be successful in the campus community Foster a community that is safe and welcoming Support residential communities that honor the ability for all to study, sleep, and feel comfortable and safe in their homes Resolve conflicts involving students at the lowest level possible, through education, facilitation and support Engage in character development with an emphasis on ethical decision-making and integrity. CRSCS Organizational Chart Craig Chesson, Director Ron Hicks, Connie Bebell, Shay Bright, Paul Osincup, Associate Director Admin Support Assistant Director Assistant Director Student Employee Student Employee Jeff Rosenberry, Grad Student Meredith Carpenter, Sean McGowan, Res Nakia Lilly, CRSCS Res Life Area Director Life Area Director Admin Support Res Life Admin Support CRSCS Continuum of Services Conflict Outcomes and Resolution Education Services DAY Programs Advising of Student Advice/Referrals Party Partners Emergency Student Peer Conduct Coaching Skill-building workshops Consultation Team Conduct Boards Hearing Mediation Criminal Pre-admission Academic Restorative Trainings Hearings Integrity Justice Appeals Conflict Resolution Services What is the role of CRS? Assist all visitors in receiving fair and equitable treatment within the university system Act as an advocate for a fair process, not as an advocate for the visitor or the university Resolve conflicts at the lowest level possible and foster non-adversarial solutions Refer visitors to other university personnel or community resources Conflict Resolution Services What does CRS provide? Information regarding campus resources, policies, and procedures Consultation regarding options for resolution of conflicts Coaching/skills education to aid visitors in solving conflicts on their own Mediation (between willing parties) Facilitate communication Group conflict resolution Conflict Resolution Services 279 served – 141 unsolicited (new contacts) – 138 solicited (follow-up meetings, coaching, mediations, research, or facilitations) Training, Outreach, & Marketing of Services 37 training sessions – 849 students/staff/faculty/community members 40 outreach programs - 1,315 participants – students/staff/faculty/community members Marketing of Services Distribution of brochures -Student Legal Services -Student Organizations area (lower level LSC) -ASCSU -Counseling Center -Recreation Center -Health Center -Graduate School -Apartment Life/Residence Life -International programs -Off-Campus Student Services/Non Traditional Students -Advocacy Offices -Bookstore -Center for Advising & Student Achievement Additional marketing avenues – Ramweb fyi to undergraduate and graduate students – E-mail to ALL Student Organization Presidents and Advisors – Graduate School orientation sessions – Fraternity Congress – Ram Welcome Freshman Street Fair – CSU/City Community Welcome – CSU Meet & Greet – Division of Student Affairs Day – Infusion into all presentations/trainings Fall 2007 Marketing Initiatives Collegian Article Residence Hall Tabling Tour Student designed posters LSC Flea Market Commuter Student Newsletter Apartment Life Newsletter Parent & Family Newsletter Flyers to All Student Organizations Officers at their Orientation Present services at IFC-Panhellenic Council, NPHC, and LGC meetings Future Marketing Initiatives College Avenue – Student Magazine ―Fun‖ gadgets for freshman packets during Ram Welcome (i.e. Stress balls, magnets, or note pads) Table tents in Lory Student Center Post cards to students New initiative targeting advocacy offices regarding Conflict Resolution Services via newsletter or e-newsletter Web Page Statistics 13,780 total hits 4,105 new visitors 515 returning visitors Student Conduct Hearings Meeting in which a student meets with a hearing officer to tell their perspective of an incident that invoked the disciplinary process 845 student conduct hearings Restorative Justice Program Balanced focus on person(s) causing What harm was caused? harm, person(s) harmed, and community Who is responsible? Healing the harm of the behavior How can the harm be Creating peace in repaired? communities Goals of Restorative Justice The person(s) harmed is involved in the process and is satisfied with the results The person who causes the harm understands how their actions affected others and takes responsibility Outcomes repair harms and address reasons for wrongdoing/conflict; agreement tailored to needs of the person harmed/the person causing the harm. The person harmed/the person causing the harm gain sense of closure and are reintegrated into the community The community is allowed to be whole again by healing broken relationships and creating new relationships Restorative Justice Program Involvement 9 student volunteer facilitators 38 case referrals Research approval for evaluation of Restorative Justice Program 9 RJ trainings – 143 participants Residence Directors, Assistant Residence Directors, and Resident Assistants CSU Police Department Student Affairs staff Restorative Justice formally available as a referral option throughout the campus Restorative Justice Stories Theft Case – One roommate stole the other’s purse and took debit card and cash. Pellet Gun case – Students horse playing in the residence halls with pellet/air soft guns. Restorative Justice Student Reflections “I think they are definitely out to help the students rather than punish them.” “Told from the cops perspective-not just mine- understand how it affected them.” “(RJ) is a really good way to solve problems.” “I’m really glad I did this even though I didn’t really want to at first.” “Well handled by CRSCS staff, especially for a rather unusual situation; done with tact and respect for all.” Party Partners Classes Educational response for students who receive tickets for violating city ordinances in the Fort Collins community Conducted twice a month Noise violations Collaborative program developed and conducted by the Office of Conflict Resolution and Student Conduct Services, Fort Collins Police Services, Fort Collins Neighborhood Services, and Off-Campus Student Services Party Partner – Noise Violation Statistics 46% reduction in noise complaints from 2003 to 2006 3% re-offend with a similar offense Party Partner – Noise Violation Workshops – Comparison 350 300 Attendance 250 # of Workshops 200 150 100 50 0 2003-2004 2004-2005 2005-2006 2006-2007 What Students Say About Party Partners – Noise Violations In response to the question ―Will this workshop affect future behavior?‖ 82% replied ―yes.‖ What Students Say About Party Partners – Noise Violations In response to the question ― What will change after taking this workshop?‖ students replied: ―I will consider my actions a lot more with regard to having people over.‖ ―I will drink less when hosting a party or not drink at all and talk more frequently to my neighbors.‖ ―I’m done having parties. I’m sick of it.‖ ―If I do have a party I now know how to be smart and stay out of trouble.‖ ―It just made me more informed about city ordinances and how to be more responsible.‖ ―It will change on how I will approach partying and talking to the cops.‖ Choices Workshops Interactive workshop based on ethical decision making Students referred for situations involving errors in judgment Emphasis on better choices, not judging past decisions Choices Workshops – Comparison 250 Attendance 200 # of Workshops 150 100 50 0 2003-2004 2004-2005 2005-2006 2006-2007 What Students Say About Choices Workshops In response to the statement ―What I learned will help me make ethical decisions,‖ 63% of the students replied ―strongly agree‖ or ―agree.‖ What Students Say About Choices Workshops When asked what aspects of the workshop were beneficial, students responded: “Did I like who I was today?” “Different people have different views about what is right and what is wrong.” “Don’t assume I know what I am doing always. Be ready to learn.” “Every action has a consequence.” “I know what my personal ethics are and should follow them.” “My decisions have more weight then you would sometimes think.” “To think of myself as well as others in making a decision.” Beyond Basics Workshop focused on assisting students struggling with anger management and interpersonal communication issues One sessions consists of four weeks;1.5 hour each week Curriculum covers the following areas Cognitive restructuring Gender socialization Decision making Values clarification Beyond Basics 25 Attendance 20 #of Workshops 15 10 5 0 2004-2005 2005-2006 2006-2007 Beyond Basics Story Party- Keg ran dry Success story when he was being tailed by another student Program Referrals DAY Programs Counseling Center Learning Assistance Center Health Center Drugs, Alcohol, and You (DAY) Programs Live Safe 101: one-time three-hour class Basics: two sessions with a clinician and follow-up meeting four weeks later Back on TRAC: focuses on treatment and personal, academic, and social development Funding Sources Student Fees (3.32 per student) – Director (32%) – Assistant Director—Conflict Resolution – Graduate Assistant – Administrative Assistant – Student Employee – Operating Funds Housing and Food Services (auxiliary) – Associate Director—Residential Hearings/Back on TRAC program/Academic Integrity – Administrative Assistant – Operating Funds State Funds – Director (68%) – Assistant Director – Hearings/Back On TRAC/Advisory Boards Program CRSCS Budget Breakdown $259,292 400000 350000 Total Budget 300000 250000 200000 150000 100000 50000 Housing 0 03-04 04-05 05-06 06-07 08 Funds Projected E&G Funds Fiscal Year Student Fees CRSCS Student Fee History 5 4 Fee Amount 3 2 1.94 2.83 2.88 3.19 3.32 3.58 1 08 03 04 05 06 07 Project 0 Fiscal Year CRSCS BUDGET BREAKDOWN 2006-2007 Other Budget Items Office Supplies 7.8% 2.0% Salaries & Benefits 90.2% Advisory Board Members Chris Bryson, Assistant Resident Director/Graduate student Melissa Emerson, Community Liaison Quinn Girrens, ASCSU Supreme Court Chief Justice Shelby Tucker, student representative/Advocacy Offices Ria Vigil, Graduate student Amanda Rodriguez, Graduate student Toby Gass, non-traditional student Calvin McGill, student representative/first-year student Darrick Hildman, non-traditional student/junior CRSCS Assessment Survey Results My Experience Strongly Agree and Agree percentages I was treated with respect 97% I was seen in a timely manner. 95% I understood the process and my options. 98% Staff was concerned with my personal and academic 94% success. I believe the staff heard my story. 97% I believe my story was considered in the outcome of my 89% situation. Staff discussed/referred me to additional support services. 77% CRSCS Assessment Survey Results Results Strongly Agree and Agree percentages As a result of my experience, I better understand University expectations, processes, and my rights and responsibilities. 90% As a result of my experience, I am better prepared to attain my 81% goals at CSU. My experience with the Office of Conflict Resolution was an 82% educational one. As a result of my experience, I will make changes in my future 85% behavior. As a result of my experience, I gained helpful personal insights or 71% skills. I was provided with the opportunity to repair any harm I caused. 52% I am satisfied with the way my situation was handled. 82% As a result of my experience, I have a more positive attitude 80% about CRSCS. CRSCS—Programs & Services Collaborations – Positive Impact – Screen RamRide applicants Advisory function for ASCSU Supreme Court and SAVA (Standards & Values Alignment) – Supreme Court member on SAVA – Supreme Court hears club sports/student organization infractions CRSCS – NEW ITEMS Academic Integrity/Student Honor Code Continued implementation of Alcohol Task Force recommendations -Greek live in positions Conflict Resolution cohort collaborations Implemented new comprehensive training program for conduct boards Create student initiated poster Training about On-line Social Networking to faculty and/or student groups CONFLICT RESOLUTION AND STUDENT CONDUCT SERVICES (CRSCS) Questions?
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