CONFLICT RESOLUTION AND
STUDENT CONDUCT SERVICES
(CRSCS)
SFRB Presentation
Fall 2007
(July 2006 to June 2007)
CRSCS Philosophy
―Work toward justice that heals.
Come to the task with vision and a
spirit of inquiry – and with great
persistence, great patience, and
open hearts.‖
CRSCS Mission
Conflict Resolution and Student Conduct Services provides a
comprehensive array of approaches to support Colorado State
University values of interpersonal civility, respect for human
dignity, and
the honoring of community standards. Our purpose is to:
Support students to overcome mistakes in order to be
successful in the campus community
Foster a community that is safe and welcoming
Support residential communities that honor the ability for all
to study, sleep, and feel comfortable and safe in their
homes
Resolve conflicts involving students at the lowest level
possible, through education, facilitation and support
Engage in character development with an emphasis on
ethical decision-making and integrity.
CRSCS Organizational Chart
Craig Chesson,
Director
Ron Hicks, Connie Bebell, Shay Bright, Paul Osincup,
Associate Director Admin Support Assistant Director Assistant Director
Student Employee Student Employee
Jeff Rosenberry,
Grad Student
Meredith Carpenter, Sean McGowan, Res Nakia Lilly, CRSCS
Res Life Area Director Life Area Director Admin Support
Res Life Admin Support
CRSCS Continuum of Services
Conflict Outcomes and
Resolution Education
Services DAY Programs
Advising of Student
Advice/Referrals Party Partners
Emergency Student Peer Conduct
Coaching Skill-building workshops
Consultation Team Conduct Boards Hearing
Mediation
Criminal
Pre-admission Academic Restorative
Trainings
Hearings Integrity Justice Appeals
Conflict Resolution Services
What is the role of CRS?
Assist all visitors in receiving fair and equitable
treatment within the university system
Act as an advocate for a fair process, not as an
advocate for the visitor or the university
Resolve conflicts at the lowest level possible and
foster non-adversarial solutions
Refer visitors to other university personnel or
community resources
Conflict Resolution Services
What does CRS provide?
Information regarding campus resources, policies,
and procedures
Consultation regarding options for resolution of
conflicts
Coaching/skills education to aid visitors in solving
conflicts on their own
Mediation (between willing parties)
Facilitate communication
Group conflict resolution
Conflict Resolution Services
279 served
– 141 unsolicited (new contacts)
– 138 solicited
(follow-up meetings, coaching, mediations, research,
or facilitations)
Training, Outreach, & Marketing of
Services
37 training sessions – 849 students/staff/faculty/community members
40 outreach programs - 1,315 participants –
students/staff/faculty/community members
Marketing of Services
Distribution of brochures
-Student Legal Services
-Student Organizations area (lower level LSC)
-ASCSU
-Counseling Center
-Recreation Center
-Health Center
-Graduate School
-Apartment Life/Residence Life
-International programs
-Off-Campus Student Services/Non Traditional Students
-Advocacy Offices
-Bookstore
-Center for Advising & Student Achievement
Additional marketing avenues
– Ramweb fyi to undergraduate and graduate
students
– E-mail to ALL Student Organization Presidents and
Advisors
– Graduate School orientation sessions
– Fraternity Congress
– Ram Welcome Freshman Street Fair
– CSU/City Community Welcome
– CSU Meet & Greet
– Division of Student Affairs Day
– Infusion into all presentations/trainings
Fall 2007 Marketing Initiatives
Collegian Article
Residence Hall Tabling Tour
Student designed posters
LSC Flea Market
Commuter Student Newsletter
Apartment Life Newsletter
Parent & Family Newsletter
Flyers to All Student Organizations Officers at
their Orientation
Present services at IFC-Panhellenic Council,
NPHC, and LGC meetings
Future Marketing Initiatives
College Avenue – Student Magazine
―Fun‖ gadgets for freshman packets during
Ram Welcome
(i.e. Stress balls, magnets, or note pads)
Table tents in Lory Student Center
Post cards to students
New initiative targeting advocacy offices
regarding Conflict Resolution Services via
newsletter or e-newsletter
Web Page Statistics
13,780 total hits
4,105 new visitors
515 returning visitors
Student Conduct Hearings
Meeting in which a student meets with a
hearing officer to tell their perspective of
an incident that invoked the disciplinary
process
845 student conduct hearings
Restorative Justice Program
Balanced focus on
person(s) causing What harm was caused?
harm, person(s)
harmed, and
community
Who is responsible?
Healing the harm of
the behavior
How can the harm be
Creating peace in repaired?
communities
Goals of Restorative Justice
The person(s) harmed is involved in the process and is
satisfied with the results
The person who causes the harm understands how
their actions affected others and takes responsibility
Outcomes repair harms and address reasons for
wrongdoing/conflict; agreement tailored to needs of the
person harmed/the person causing the harm.
The person harmed/the person causing the harm gain
sense of closure and are reintegrated into the
community
The community is allowed to be whole again by healing
broken relationships and creating new relationships
Restorative Justice Program Involvement
9 student volunteer facilitators
38 case referrals
Research approval for evaluation of Restorative
Justice Program
9 RJ trainings – 143 participants
Residence Directors, Assistant Residence
Directors, and Resident Assistants
CSU Police Department
Student Affairs staff
Restorative Justice formally available as a referral
option throughout the campus
Restorative Justice Stories
Theft Case – One roommate stole the other’s purse
and took debit card and cash.
Pellet Gun case – Students horse playing in the
residence halls with pellet/air soft guns.
Restorative Justice Student Reflections
“I think they are definitely out to help the students
rather than punish them.”
“Told from the cops perspective-not just mine-
understand how it affected them.”
“(RJ) is a really good way to solve problems.”
“I’m really glad I did this even though I didn’t really
want to at first.”
“Well handled by CRSCS staff, especially for a
rather unusual situation; done with tact and respect
for all.”
Party Partners Classes
Educational response for students who receive
tickets for violating city ordinances in the Fort Collins
community
Conducted twice a month
Noise violations
Collaborative program developed and conducted by
the Office of Conflict Resolution and Student
Conduct Services, Fort Collins Police Services, Fort
Collins Neighborhood Services, and Off-Campus
Student Services
Party Partner – Noise Violation
Statistics
46% reduction in noise complaints from 2003 to 2006
3% re-offend with a similar offense
Party Partner – Noise Violation
Workshops – Comparison
350
300 Attendance
250 # of Workshops
200
150
100
50
0
2003-2004 2004-2005 2005-2006 2006-2007
What Students Say About
Party Partners – Noise Violations
In response to the question
―Will this workshop affect future behavior?‖
82% replied ―yes.‖
What Students Say About
Party Partners – Noise Violations
In response to the question ― What will change after taking this
workshop?‖ students replied:
―I will consider my actions a lot more with regard to having people
over.‖
―I will drink less when hosting a party or not drink at all and talk more
frequently to my neighbors.‖
―I’m done having parties. I’m sick of it.‖
―If I do have a party I now know how to be smart and stay out of
trouble.‖
―It just made me more informed about city ordinances and how to be
more responsible.‖
―It will change on how I will approach partying and talking to the cops.‖
Choices Workshops
Interactive workshop based on ethical decision
making
Students referred for situations involving errors in
judgment
Emphasis on better choices, not judging past
decisions
Choices Workshops – Comparison
250 Attendance
200 # of Workshops
150
100
50
0
2003-2004 2004-2005 2005-2006 2006-2007
What Students Say About
Choices Workshops
In response to the statement
―What I learned will help me make
ethical decisions,‖
63% of the students replied ―strongly
agree‖ or ―agree.‖
What Students Say About
Choices Workshops
When asked what aspects of the workshop were beneficial, students
responded:
“Did I like who I was today?”
“Different people have different views about what is right and what is wrong.”
“Don’t assume I know what I am doing always. Be ready to learn.”
“Every action has a consequence.”
“I know what my personal ethics are and should follow them.”
“My decisions have more weight then you would sometimes think.”
“To think of myself as well as others in making a decision.”
Beyond Basics
Workshop focused on assisting students struggling with anger
management and interpersonal communication issues
One sessions consists of four weeks;1.5 hour each week
Curriculum covers the following areas
Cognitive restructuring
Gender socialization
Decision making
Values clarification
Beyond Basics
25
Attendance
20
#of Workshops
15
10
5
0
2004-2005 2005-2006 2006-2007
Beyond Basics Story
Party- Keg ran dry
Success story when he was being tailed by another
student
Program Referrals
DAY Programs
Counseling Center
Learning Assistance Center
Health Center
Drugs, Alcohol, and You (DAY)
Programs
Live Safe 101: one-time three-hour class
Basics: two sessions with a clinician and
follow-up meeting four weeks later
Back on TRAC: focuses on treatment and
personal, academic, and social development
Funding Sources
Student Fees (3.32 per student)
– Director (32%)
– Assistant Director—Conflict Resolution
– Graduate Assistant
– Administrative Assistant
– Student Employee
– Operating Funds
Housing and Food Services (auxiliary)
– Associate Director—Residential Hearings/Back on TRAC program/Academic
Integrity
– Administrative Assistant
– Operating Funds
State Funds
– Director (68%)
– Assistant Director – Hearings/Back On TRAC/Advisory Boards Program
CRSCS Budget Breakdown
$259,292
400000
350000
Total Budget
300000
250000
200000
150000
100000
50000
Housing
0
03-04 04-05 05-06 06-07 08 Funds
Projected E&G Funds
Fiscal Year
Student Fees
CRSCS Student Fee History
5
4
Fee Amount
3
2
1.94 2.83 2.88 3.19 3.32 3.58
1 08
03 04 05 06 07
Project
0
Fiscal Year
CRSCS BUDGET BREAKDOWN
2006-2007
Other Budget
Items
Office Supplies 7.8%
2.0%
Salaries &
Benefits
90.2%
Advisory Board Members
Chris Bryson, Assistant Resident Director/Graduate
student
Melissa Emerson, Community Liaison
Quinn Girrens, ASCSU Supreme Court Chief Justice
Shelby Tucker, student representative/Advocacy
Offices
Ria Vigil, Graduate student
Amanda Rodriguez, Graduate student
Toby Gass, non-traditional student
Calvin McGill, student representative/first-year student
Darrick Hildman, non-traditional student/junior
CRSCS Assessment Survey Results
My Experience Strongly Agree and Agree
percentages
I was treated with respect 97%
I was seen in a timely manner. 95%
I understood the process and my options. 98%
Staff was concerned with my personal and academic 94%
success.
I believe the staff heard my story. 97%
I believe my story was considered in the outcome of my 89%
situation.
Staff discussed/referred me to additional support services. 77%
CRSCS Assessment Survey Results
Results Strongly Agree and
Agree percentages
As a result of my experience, I better understand University
expectations, processes, and my rights and responsibilities. 90%
As a result of my experience, I am better prepared to attain my 81%
goals at CSU.
My experience with the Office of Conflict Resolution was an 82%
educational one.
As a result of my experience, I will make changes in my future 85%
behavior.
As a result of my experience, I gained helpful personal insights or 71%
skills.
I was provided with the opportunity to repair any harm I caused. 52%
I am satisfied with the way my situation was handled. 82%
As a result of my experience, I have a more positive attitude 80%
about CRSCS.
CRSCS—Programs & Services
Collaborations
– Positive Impact
– Screen RamRide applicants
Advisory function for ASCSU Supreme Court and
SAVA (Standards & Values Alignment)
– Supreme Court member on SAVA
– Supreme Court hears club sports/student
organization infractions
CRSCS – NEW ITEMS
Academic Integrity/Student Honor Code
Continued implementation of Alcohol Task Force
recommendations
-Greek live in positions
Conflict Resolution cohort collaborations
Implemented new comprehensive training program for
conduct boards
Create student initiated poster
Training about On-line Social Networking to faculty
and/or student groups
CONFLICT RESOLUTION AND STUDENT
CONDUCT SERVICES (CRSCS)
Questions?