5.4 Student Development Services
Introduction
The University of Tennessee at Martin, the only public university in West
Tennessee outside the city of Memphis, provides quality undergraduate education in a
traditional collegiate atmosphere. Situated in a rural setting, UT Martin exemplifies the
residential university experience. Traditional and nontraditional students learn in classes
sized to facilitate learning objectives. Approximately 5,400 of the nearly 6,000 students
who make up the student body attend classes on the main campus in Martin. It is for this
audience that the division of student affairs focuses the majority of its services.
The University of Tennessee at Martin offers graduate programs in select areas.
Many of the graduate students are non-residential students, and while student services are
made available to them, these services are provided in somewhat different ways. The
same is true of undergraduate students who are taking courses in off campus sites or
through distance learning modes such as the Internet or interactive compressed video.
Student services provided to such students are described in Section 5.4.1.3. The student
development services described in this section will refer primarily to those residential
undergraduate and graduate students enrolled on the main campus of UT Martin.
At UT Martin, the division of student affairs works with all units of the University
to support quality undergraduate education and select graduate education in a traditional,
residential collegiate atmosphere. In particular, student affairs provides services and
programs targeted at one of the University‘s eight goals: to offer ―an uncommon ‗total
collegiate experience‘ for students.‖ In alignment with this goal, the division of student
affairs provides services and programs which bring a total collegiate experience to life –
including a strong residential living environment, emphasis on clubs and leadership of
those clubs, a vibrant Greek life, and robust recreational and intramural sports
opportunities. In addition, the division of student affairs is the administrative home for
activities that contribute to the moral, social, aesthetic, cultural, and intellectual growth of
UT Martin students; these activities include enforcement of student codes of conduct,
advising the student government association, working with the student activities council
to bring weekend entertainment to campus, and forming partnerships with academic
departments to sponsor speakers on current events.
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The division consists of ten major units: undergraduate admissions, student
financial assistance, housing, dining services, student health, international
programs/admissions, counseling and career center, the university center, student
conduct, and student life. Figure 13 shows the organizational structure of the division.
Each unit within the division of student affairs works closely with other areas in
the division as well as with academic programs throughout campus. While the services
provided within the division of student affairs generally occur outside the classroom, it is
recognized that such services and student programming not only augment but also are an
essential part of the educational experience.
The mission of the division of student affairs at UT Martin is to provide services
and programs that contribute to the total collegiate experience for students within a
highly personalized and supportive institutional culture. Each unit in the division abides
by a mission statement that aligns the individual unit with the overall mission of the
University of Tennessee at Martin.
A description of each unit within the division appears in the 2001-02 University
Catalog, the 2001 Student Handbook, and the UT Martin Web pages at
and . A brief
description of the areas within the division of student affairs follows.
The office of undergraduate admissions provides recruitment and admission
information to a broad base of diverse students, within Tennessee and throughout the
region, who are capable of succeeding in a university environment. The office processes
all undergraduate admissions applications except international students, which are
processed by international programs/admissions. The policies governing the admissions
process are delineated on pages 16-23 of the 2001-02 University Catalog.
The office of student financial assistance works to help students maximize their
financial eligibility while pursuing their academic career at UT Martin. Three types of
financial aid are made available: scholarships/grants, loans, and part-time employment.
The types of aid and scholarships available are described on pages 43-51 of the 2001-02
University Catalog.
The office of housing provides residence hall accommodations for
approximately 2,000 male and female students. All freshmen and sophomores who do not
UT Martin Section V - 91
Figure 13. Organizational Chart for the Division of Student Affairs
The University of Tennessee at Martin
Division of Student Affairs Director of Campus
Recreation
Vice Chancellor for
Student Affairs
Coordinator of
Student Conduct Assistant Vice Student Activities &
Officer Chancellor Greek Life
Coordinator of
Minority Affairs Director
University Center
Director of Director of Career & Director of Director of Director of Food Director of Student Director of Financial
Housing Counseling Services Admissions International Services Health Aid
Programs
UT Martin Section V-92
live with their parents are required to live in the residence halls. Programming by trained
residence hall staff promotes a safe living and learning environment that complements
students‘ academic work. Apartments are available to married students, graduate
students, and a limited number of upper class undergraduate students. The residence halls
policies and a description of the facilities are contained in the 2001-01University
Catalog, pages 53-55.
UT Martin contracts with Sodexho Services to provide dining services for
resident and non-resident students as well as the entire university community. Sodexho‘s
dining facilities are conveniently located in the Boling University Center. Sodexho‘s
Skyhawk Cafeteria offers complete meal service and a wide variety of dining options.
Additionally, the food court, also located in the Boling University Center, offers specialty
eateries (e.g. Pizza Hut). All incoming freshmen who live on campus are required to
purchase a meal plan for two semesters. A description of dining services appears on page
55 of the 2001-02 University Catalog.
The office of student health has staff nurses and a part-time nurse practitioner
with M.D. consultation. The staff nurses are available during regular office hours
(8:00 a.m. – 4:00 p.m.), and the nurse practitioner is available four hours per day by
appointment. To be eligible for services, the student must be enrolled in classes. The
center is designed to help students with problems that would normally be taken to their
own physician or hospital. Methodist Healthcare Volunteer Hospital, located adjacent to
campus, is available for emergencies with students paying for services provided. The
policies and a description of student health services are discussed on pages 4-5 of the
2001-02 University Catalog.
The office of international programs/admissions offers a wide variety of services
to international students, including enhancing English skills, evaluating transcripts for
university admission, counseling, sponsorship of extracurricular and cultural activities,
and maintenance of appropriate records. The office seeks to promote international
understanding among the UT Martin and area communities. The office coordinates the
University‘s sister college relationships with institutions in Japan, Taiwan, and Korea. In
addition, international programs/admissions administers the Tennessee Intensive English
Program (TIEP), with international students enrolling for an average of 23 hours a week
UT Martin Section V-93
in intensive English classes in order to develop and/or enhance their English skills. The
TIEP serves primarily as a university preparation intensive English program. Many of the
graduates of the TIEP enroll in the academic program at UT Martin. The office also
assists international students with immigration, and necessary government requirements.
The office works closely with academic units regarding the University‘s study abroad
program; however, international programs/admissions does not have overall
administrative responsibility for the study abroad program. The 2001-02 University
Catalog (p. 59) describes the functions of the office of international programs/admissions
and the travel-study program (p. 249).
The office of counseling and career services provides personal counseling,
academic and career advising, and employment information to assist students in their
emotional, interpersonal, intellectual, and professional growth while pursuing their
degrees and making the transition to the world of work. The office also sponsors
workshops. Workshop topics range from victim abuse to time, stress, and money
management. Workshops are open each year to both students and the entire university
community. No fees are charged for counseling and/or consultation, and all services and
records are treated in strict confidence as governed by professional codes, ethics, and
relevant state and federal statutes. Policies and a description of the services offered are
contained in the 2001-02 University Catalog (pp.6-7).
The Boling University Center provides services, programs, conveniences, and
amenities for UT Martin students to meet the needs of their daily campus life. The center
serves as the ―living room‖ of the university, helping students from diverse backgrounds
get to know and understand one another through informal interaction. It serves as a
laboratory of citizenship, leadership, and social responsibility, so that students‘ free time
complements their formal education. The Boling University Center, which is described
on page 4 of the 2001-02 University Catalog, is home to the post office, computer store,
fitness center, a game room, ATM machines, food services, the student supply store
(university store), the black student association, the student government association, the
student activities council, employment information services, counseling and career
services, telephone service, and information center.
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The office of student conduct assists students in the learning and decision-making
portion of their educational endeavors. The full-time conduct officer informs students of
their duties and responsibilities and works with faculty, staff, and other students to ensure
their rights and privileges. The student conduct officer works with students if the conduct
rules are violated. If a student wishes to appeal a decision made by the student conduct
office, the student conduct officer assists students in the process. Students are part of the
judicial process, and the student court is empowered to hear cases related to the student
government association and violation of disciplinary rules. Appeals are heard by the
university council, which is composed of administrators, faculty, and students. Policies
and procedures are described in detail in the 2001-02 Student Handbook (pp. 3-7).
The office of student life, headed by the assistant vice chancellor for student
affairs, serves as the central office of knowledge and coordination for all student-related
campus activities and makes this information available to the entire campus community.
The activities administered by this office complement the academic program of studies
and enhance the overall educational experiences of students through the development of,
exposure to, and participation in social, cultural, intellectual, recreational, and
governance programs. Many student activities have been developed to allow students to
participate fully in UT Martin campus life. These activities are planned and implemented
with cooperation and collaboration of students, faculty, and staff. The almost 125 student
organizations registered and active with the office of student life allow students to
develop organizational, social, and communication skills. Student life personnel serve as
the primary advisors to the student government association, the student activities council,
and all Greek councils. In conjunction with the various programming units on campus,
the office of student life co-sponsors major campus events, including concerts and theme
weekends. The office provides leadership development opportunities for students through
workshops and service-oriented projects and administers the University‘s formal leaders
in residence program, whereby students who were high school student council and class
officers are given advanced leadership training and receive an academic scholarship. This
office also designs and administers the University‘s freshman studies program, offering
freshmen orientation to the campus, study skills classes taught by faculty, and peer
counseling opportunities. Campus recreation, a major component of the office of student
UT Martin Section V-95
life, manages the recreational facilities, offers intramural activities and recreational
opportunities, and sponsors special events throughout the year. Additional information
can be found 2001-02 University Catalog (p. 10-12) and 2001-02 Student Handbook (pp.
19-26).
On August 1, 2001, a new vice chancellor for student affairs was appointed. The
new vice chancellor has a doctorate in higher education administration and more than 20
years of experience in student and academic affairs. Prior to coming to UT Martin, she
served as vice president and chief of staff for The University of Tennessee System, and
she also served as the chief student affairs officer for the system. The primary goal of the
new vice chancellor is the evaluation and subsequent improvement of all aspects of the
Division of Student Affairs. A second goal is to develop a closer working relationship
between divisions of academic and student affairs at UT Martin.
The directors and office heads of the various units within the Division of Student
Affairs meet biweekly. The staff constantly evaluates all student affairs programs and
activities with the goal toward improving them and ensuring they align with the overall
mission of the University. Examples of these evaluations are contained in section 3.2.
Personnel in student affairs work closely with the other units on campus to improve
retention to give UT Martin students the ―total collegiate experience.‖
The Division of Academic Affairs is responsible for academic support services
that play a major role in the overall success of students at UT Martin. In particular these
services support the development of students by offering out-of-the-classroom assistance
in basic academic areas that are vital for the academic success of the student.
These services include laboratories in mathematics and writing, a learning
resource center, assistance with study skills, assistance in tutoring, testing services, and
services for students with learning disabilities, attention deficit disorder (ADD), and
physical disabilities. The University‘s honors programs enhance the learning environment
of a select group of students. The following is a brief description of these services:
The office of student academic support coordinates learning support activities
through academic advising, probationary advising, study skills training,
testing and provides reasonable accommodations to students with disabilities.
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The Hortense Parrish Writing Center provides individualized tutoring, writing
workshops, computer workshops, roundtable discussion, basic skills review,
Talk Time, and other offerings.
The mathematics laboratory provides tutoring to students, on an individual
and small group basis and provides assistance for self-paced courses.
The learning resource center provides innovative educational resources, ideas,
models, and service to UT Martin student, faculty, staff and the community.
Professionals from the office of student academic support work closely with
conditional admission students in order monitor academic progress, provide
advising, registration, and other services needed.
The Program Access for College Enhancement (PACE) provides a
comprehensive support program for students with learning disabilities and
attention deficit disorder.
Any student with a permanent or temporary disability is provided services
through the office of student academic support including the following:
notetaker, scribe, tutors.
The testing center at UT Martin provides a variety of testing services for those
wanting to get back on track with their education, complete their bachelor‘s
degree and to those wanting to continue beyond a bachelor‘s degree.
The honors program provides an environment in which a select group of
gifted and motivated students find opportunities for intellectual challenge,
creative expression, cultural enrichment and personal growth.
Other services that provide academic support for students which are housed in the office
of academic affairs include the Paul Meek Library, office of computer services, office of
academic records, extended campus and continuing education, and the center for
excellence in science and mathematics education. The services provided by these offices
are included in the various sections within the self-study. Figure 14 shows the student
academic support units housed in the Division of Academic Affairs.
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Figure 14. Organizational Chart for Student Development Support Services Housed in the Division of Academic Affairs.
Division of Academic Affairs
Vice Chancellor of Academic Affairs
Assistant Vice Chancellor
for Academic Affairs
Paul Meek Office of Student Office of Office of Extended Center for Office of
Library Computer Academic University Academic Campus and Excellence in Curriculum and
Services Support Honors Records Continuing Science and Assessment
Services Programs Education Mathematics
Education
Special
Needs Centers/Labs
Conditional Advising Math
Students, Testing and PACE
Admissions Mandatory Writing
Disabilities, Tutoring
Placement, Reading
Study Skills
Probation
Section V-98
5.4.1. Scope and Accountability
5.4.1.1 Student-development services are essential to the achievement of the
educational goals of the institution and should contribute to the cultural, social,
moral, intellectual, and physical development of students.
At UT Martin, all student development activities contribute to either the cultural,
social, moral, intellectual or physical development of students. Within the Division of
Student Affairs, the office of student life oversees many of these efforts.
UT Martin‘s sixth educational goal involves ―multicultural awareness‖ (2001-02
University Catalog, p. 3). Many student development activities at UT Martin are focused
on the cultural development of students. For example, each spring International
Programs/Admissions sponsors an international week with a variety of activities to
encourage the interaction between American and international students. Each fall, honors
programs sponsors Southern Cultures Week, a time for lectures, exhibits, and discussions
about different aspects of the South (e.g.- politics, music, and families). The office of
student life works with the student activities council and various academic units at UT
Martin to co-sponsor concerts throughout the academic year. For example, The UT
Martin Arts Council and student life co-sponsored a concert by the Memphis Symphony
Orchestra in 2001. Approximately five times per year, the office of student life sponsors
musical artists and groups from classical to pop. In the fall of 2001, the office of student
life began a series of meetings with diverse groups of students to gain a better
understanding of the types of cultural experiences that need to be offered on campus. As
a result of these meetings, proposals are being developed to renovate the game room in
the university center and to establish a meeting/gathering place for international students
in one of the residence halls.
Students develop socially through participation in the variety of events and
activities offered at UT Martin. By becoming involved in student organizations and
participating in service projects and learning leadership skills, students prepare to become
effective citizens of their communities.
Educational goal four for UT Martin students is ―awareness of values‖ (2001-02
University Catalog, p. 3). A number of student development activities support this goal
and provide the means for the moral and ethical development of students. Nine faith-
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based organizations are affiliated with the University and offer students religious and
social opportunities. The office of student life works jointly with the campus ministry
programs, and as a group, students often attend local church services. The office of
housing, through hall meetings in residence halls, conducts sessions on topics related to
roommate relationships. The counseling center provides programs on topics of social
importance to students such as: coping with criticism, dating danger, conflict resolution,
and alcohol 101.
The office of student life, working with the student activities council, sponsors
lectures on a variety of topics in order to enhance the academic departments in
developing the student‘s intellect. For example, in the fall of 2001, student life sponsored
two academic speakers for Freshman Studies Week. The honors programs sponsors eight
academic lectures per year. The writing laboratory offers approximately 12 workshops
per semester with topics related to writing and literature. Students can choose from more
than 70 academic, honor, and service organizations to enhance their intellectual
development. Opportunities to participate in student government develop students‘
leadership skills. A complete listing of University-registered student organizations can be
found in the 2001-02 Student Handbook (pp.19-26).
The office of campus recreation is responsible for student activities and services
to enhance the student‘s physical development. Intramural programs consisting of
traditional and non-traditional sports contribute to the physical development of students.
Each semester, more than 170 teams are active on campus. The recently renovated Boling
University Center added a fitness center for the student‘s convenience and expanded the
fitness services available. The Elam Center offers indoor walking/jogging, pool,
basketball, volleyball, racquetball, tennis, and weight training facilities. Outdoor facilities
that provide opportunities for the student‘s physical development include a 1.5 mile
fitness trail, 16 tennis courts, a soccer field, and lighted intramural playing fields.
The 2000 UT Martin Self-study Student Survey asked students to assess the
importance of providing student activities programs which reflect a wide range of
interests. An overwhelming majority, 94.8%, ranked this item as being of high or
extremely high importance. UT Martin's success in meeting this expectation is reflected
in the 2001 Enrolled Student Surveys. In 2001, UT Martin undergraduates expressed
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satisfaction with their college experience, ranking their social experience 3.0 (good), their
cultural experience 2.6 (between fair and good), and their overall experience 3.0 (good).
Table 5-14 shows the results for the last five surveys administered, showing consistency
in ratings since 1993. For 1999, UT Martin student ratings were higher than the state
Table 5-14. Results of UT Martin Enrolled Student Surveys and Comparison with
State Mean Scores.
Enrolled Student Survey Questions: 2001 1999 1999 state 1997 1995 1993
mean score
Rate your social experience 3.0 3.0 2.9 3.0 2.9 3.0
Rate your cultural experience 2.6 2.7 2.5 2.6 2.6 2.6
Rate your overall experience 3.0 3.1 2.9 3.0 3.0 3.0
1=poor; 2=fair; 3=good; 4=excellent
average in all these areas for all public universities in Tennessee (Note: 2001 state mean
comparisons were not available). The complete survey results are available in Appendix
O.
Further validation of student satisfaction with services offered in these areas can
be seen in the results of alumni surveys. Survey results for the 2000 Alumni Survey
(surveying 1997-98 graduates) show responses that are +.2 higher than undergraduate
students responding to the 2001 survey. Table 5-15 shows results from 1994 to the most
recent survey. While responses to these areas have been consistent as shown by data
since 1994, it should be noted that satisfaction with cultural experience for alumni has
increased (+.2) from 1994 to 2000.
Table 5-15. Results of UT Martin Alumni Surveys.
Alumni Survey Questions: 2000 2000 state 1998* 1996 1994
mean score
Rate your social experience 3.2 2.9 N/A 3.1 3.1
Rate your cultural experience 2.8 2.7 N/A 2.7 2.6
Rate your overall experience 3.2 3.1 N/A 3.1 3.1
1=poor; 2=fair; 3=good; 4=excellent
*A different instrument was utilized in 1998, therefore comparisons are unavailable.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Handbook, 2001-02
University Catalog, 2001-02
Good Times Calendar
Admissions Web page-
UT Martin Section V - 101
Student Affairs Web page-
Enrolled Student Surveys
Alumni Surveys
"In a Nutshell" Newsletters
Student Life Videos
Residence Life Calendar (Office of the Vice Chancellor)
5.4.1.2 To ensure effectiveness, the institution must develop goals for the student
services program consistent with student needs and with the purpose of the
institution.
The mission statement for The University of Tennessee at Martin states:
The primary purpose of The University of Tennessee at Martin is to
provide a quality undergraduate education in a traditional collegiate
atmosphere characterized at all levels by close relationships among
students and faculty. In addition, the graduate and distributed learning
programs meet life-long educational needs for all seeking knowledge.
Appropriate technologies support research, scholarship, and creative
endeavors which enhance teaching and expand knowledge. The
university is committed to public service and applied research efforts
to enhance the economic, educational, aesthetic and cultural life of
the region.
The eight University goals (see Criteria 3.1) operationalize the mission. As set
forth in the introduction of this section, the division of student affairs focuses its efforts
on the goal of offering the total collegiate experience. The mission of the unit is:
to offer an extraordinary ―total collegiate experience‖ for students within a
highly personalized and supportive institutional culture. This requires the
provision of a broad range of extra curricular and co-curricular activities
including service learning that add to the educational process through the
development of social, organizational, leadership, recreational and
communication skills.
The services and programs provided by the Division of Student Affairs, along with the
students‘ academic work, make up a total collegiate experience for UT Martin‘s students.
Each unit within the division has developed a mission statement that aligns with
the University‘s mission. As part of the strategic planning process, goals/initiatives are
developed related to each of the University‘s eight goals as appropriate. These become
part of the five-year plan for the University. In the spring, an annual retreat involving
area heads (directors and coordinators) is held and facilitated by the vice chancellor. At
the retreat, all goals are evaluated. Survey results and records of participation in activities
Section V - 102
and events are examples of tools used to analyze progress. As a result of this analysis,
changes are made, goals are adjusted, new goals are made, and budgets are planned for
the upcoming academic year. These goals are incorporated into the University‘s five-year
plan each fall. Goals are also evaluated in an on-going basis, in bi-weekly staff meetings,
and immediately following specific activities/events. This process is used on a unit basis
as well as on the division level.
The goals of the Division of Student Affairs are to:
1. improve residential living accommodations to encourage more students to live
in the residence halls, especially since living on campus is correlated
positively with retention.
2. educate campus student organizations on the importance of achieving
international, multicultural, and multiracial integration and to help those
organizations reflect multicultural diversity.
3. enhance student leadership skills by expanding leadership development
opportunities.
4. develop a coordinated plan to encourage student participation in campus
events and activities.
Goal one (to improve residential living accommodations to encourage more
students to live in the residence halls, especially since living on campus is correlated
positively with retention) aligns with the University goal of ―leading optimal levels of
student enrollment through effective recruitment and retention efforts.‖ The office of
housing takes primary responsibility in this area. However, the division works together
for a unified effort. An example of this occurred during the final exam week of fall
semester 2001 when Sodexho provided a midnight breakfast for residence hall students.
In 2001, the office of housing completed an extensive study to determine changes to
make in residence halls to enhance the student‘s total collegiate experience. Preliminary
plans are underway to rework specific areas within the residence halls to include study
and computer laboratory areas. Engineering students would be housed in these residence
halls and have excess to these study and laboratory areas.
Goal two (to educate campus student organizations on the importance of
achieving international, multicultural, and multiracial integration and to help those
UT Martin Section V - 103
organizations reflect multicultural diversity) aligns with the University goal of ―achieving
an extraordinary degree of international, multicultural, and multiracial integration.‖ The
office of student life works closely with student organizations to fulfill this goal.
International programs/admissions assists in this effort by providing opportunities for
interaction between international and American students through food festivals, lectures,
and international week activities. They also coordinate opportunities for student
organizations and the community at large to interact with international students who
serve as guest lecturers/visitors to academic classes, freshman study groups, churches,
civic clubs, etc. An example of cross-cultural experiences is the big sister/little sister
program between the members of a Pan Hellenic sorority and students of a Japanese
junior college who visit UT Martin each year.
Goal three (to enhance student leadership skills by expanding leadership
development opportunities) aligns with the University goal of ―expanding the university
wide role and reputation in leadership development.‖ The Division of Student Affairs
works with student groups to foster leadership. Examples include the training of students
to work with freshmen as peer counselors and the Leaders in Residence program that
provides leadership training to students who have been in leadership positions in high
school. The student government association has also sponsored a high school leadership
conference with plans underway to develop a state-wide leadership conference for high
school students in summer 2002. The division conducts extensive student supervisor
training for resident advisors and recreation supervisors.
Goal four (to develop a coordinated plan to encourage student participation in
campus events and activities) aligns with the University goal of ―offering an uncommon
‗total collegiate experience‘ for students within a personalized, cordial, and supportive
institutional culture.‖ Offices in the division work together to develop a plan in order to
optimize resources available without duplicating efforts. The plan includes all aspects of
contact and interaction with students from recruitment through career placement. These
plans (initiatives) are incorporated in the University‘s five-year plan within the
appropriate categories. For example the office works with students and student
organizations to instill a sense of pride in the institution beginning the very first day
students step on campus. Residence hall staffs work with personnel in the dining hall and
Section V - 104
the athletics department to encourage involvement in programming. One activity involves
the residence hall wing with the largest attendance at the first football game treated to
―breakfast in bed‖ by the dining hall staff.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
UT Martin Five-Year Plan
University Catalog, 2001-02
UT Martin Web Pages-
List of Critical Concerns within Division of Student Affairs
Mission Statements for Student Affairs
5.4.1.3 Appropriate student-development services must be provided for distance-
learning programs as well as on-campus programs.
UT Martin provides appropriate student-development services for students
enrolled in distance learning programs. UT Martin defines distance learning as those
programs and courses delivered off-campus entirely through the Internet, delivered off-
campus by an on-site instructor, or delivered off-campus through any combination of
delivery modes (Internet, interactive compressed video, videotape, or correspondence).
UT Martin‘s primary off-campus locations in the UT Martin service area include
Jackson, Tennessee and McNairy County Center/Selmer. The University offers a master
of business administration (MBA) program outside its service area in Knoxville
(formerly Oak Ridge). Classes are also offered in Paris (Tennessee), Camden, and
Dickson.
A review of literature shows that many of the students who enroll in distance
learning courses are working adults and are not as concerned with access to student
activities such as concerts, organizations, or intramural sports (Adult Students Today).
Rather, these adult students are more concerned with courses being offered in the
evenings or on weekends. UT Martin is aware of and sensitive to this issue. Often courses
meet once a week in the evening and, at times, courses are held on Saturdays to
accommodate students‘ work and family demands. A survey reported in a publication
entitled Adult Students Today indicates that these students used computer laboratories,
copy machines, and library resources the most. The least used services, even among adult
students on campus, were job placement, career counseling, family programs/events,
UT Martin Section V - 105
child care, and personal counseling. Nontraditional students ―prefer to tend to their own
entertainment, health care, and spiritual needs and do not want to pay a college for these
services. All they want of higher education is simple procedures, good service, quality
courses, and low costs‖ (Adult Students Today, p. 67).
UT Martin has analyzed the needs of distance learning students taking courses
and/or working toward degrees and has determined the student development resources
needed for the various audiences. For all students enrolled in programs off-campus, there
are certain basic needs that are being met as follows:
Students may apply for admissions online
Students may register for classes online through Banner
Students may pay fees online
Staff in the Financial aid office work with students by telephone, online, and
in person to assist in the processing of financial aid applications and
awarding of scholarships
The schedules of course offerings for each semester and the summer sessions
are published online
Student ID cards are made for students in Jackson site
Flu shots are offered at the Jackson site.
Statistics show that the majority of the students at the McNairy County
Center/Selmer Center are similar to residential students in that the majority of them are of
traditional college age and are carrying a full academic load. Therefore, extra planning
has taken place in providing appropriate student development services to students at
McNairy County Center/Selmer.
The following services are planned to be offered within the next year to students
enrolled in courses at NcNairy County/Selmer Center:
Student Orientation will be held for students at the center. The orientation will
be a smaller version of the Summer Orientation and Registration (SOAR)
program held for students who plan to attend the campus in Martin. Students
will participate in orientation, meet with advisors, and have a chance to pre-
register for classes prior to the fall semester.
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Students will receive the Student Directory and Handbook, the Crime
Statistics document, calendars of upcoming campus events, the recreation
brochures, the student newspaper, and information regarding student clubs
and organizations. Beginning Fall 2002, students will be able to elect a
representative to the Student Government Association.
Students will be able to attend a ―Student Support Services/Student
Appreciation Day‖ at the McNairy County/Selmer Center. Staff from the main
campus will provide a cookout, information on student support services (e.g.
career counseling, financial aid) and a recreational/social activity similar to
those held on the main campus.
Students will be invited to campus in February to attend an ―All-Niter‖ social
event and get acquainted with main campus activities and services.
Agreements with local facilities in McNairy County will be established so that
students have access to fitness facilities similar to those available to students
on the main campus. Career and personal counseling are available via
telephone and e-mail with the staff on the main campus. Arrangements will be
made with the area government supported counseling center to provide
services as necessary.
The university bookstore will provide a display at the McNairy
County/Selmer Center to promote UT Martin items (hats, shirts, etc.).
Requests to purchase items will be faxed to the main campus or requested
online.
Students who visit the main campus will be given ―UT Martin guest‖ parking
stickers.
Student ID cards will be made for students at the McNairy County
Center/Selmer.
Flu shots will be offered at the McNairy County/Selmer Center through the
student health services.
In an ongoing effort to meet the needs of students taking courses through distance
education, the division of student affairs developed a survey for all students enrolled in
distance learning opportunities, both at remote locations and online, to determine what
UT Martin Section V - 107
services would be of most use to them. This survey will be distributed at the end of
Spring Semester 2002. The results of the survey will be incorporated into the annual goal
setting process in the division.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
University Catalog, 2001-02
Distance Learning Student Survey
Adult Students Today
Minutes from Student Affairs/ECCE Workshop
Characteristics of Distance Education Students
Counseling Agreement (Selmer)
Fitness Center Agreement (Selmer)
5.4.1.4 The institution must clearly designate an administrative unit responsible for
planning and implementing student-development services.
The division of student affairs is the administrative unit responsible for planning
and implementing student development services. The university organizational chart
further specifies the organization within student affairs. The description of each
department is contained in the introduction to this section. Mission statements for each
area and an organizational chart are on file in the office of the vice chancellor. The
division of academic affairs is responsible for those services related to the academic
support aspects of student development.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
University Organizational Chart
Mission Statements
Organizational Chart for Division of Student Affairs
Organizational Chart for Division of Academic Affairs
5.4.1.5 Appropriate policies and procedures for student development programs and
services must be established.
The policies and procedures of each unit within student affairs are outlined in four
primary locations: The 2001-02 University Catalog, the Student Handbook, the UT Rules
and Regulations, and the UT Martin Web pages under the homepage links entitled
―admissions‖ and ―students‖
.
Section V - 108
In addition, all units publish manuals and other printed materials, and specific
operational policies and procedures are outlined in these documents. Admissions and
student financial assistance provide catalogs and financial aid publications to prospective
students, their parents, and high school guidance counselors. During freshman studies
week, which occurs a week prior to the beginning of the fall semester, incoming
freshmen are provided a variety of materials containing university policies and
procedures for different aspects of university life.
On an annual basis, the University Catalog, the Student Handbook, and other
printed materials that contain policies are reviewed by the vice chancellor and the
appropriate personnel within the division of student affairs. The University Catalog copy
is reviewed by all units on campus for preciseness and accuracy of copy and to make
updates according to approved changes. Student Handbook policies are reviewed by the
system administration. Student rules and regulations are reviewed by the system
administration and the University general counsel, and approved by the board of trustees,
the office of the state attorney general, and the Tennessee Secretary of State. Admissions
policies are developed by the campus in consultation with the faculty, reviewed by the
vice chancellor and the chancellor, and approved by the UT Board of Trustees.
The 2001-02 University Catalog contains the policies of the Boling University
Center (p. 4), the student health center (pp. 4-5), the office of international programs (p.
59), and the office of counseling and career services (pp 6-7). Admissions policies and
procedures are outlined in the 2001-02 University Catalog (pp.16-24) and are included in
material mailed to prospective students such as application forms and view books.
Admissions policies are also listed on the UT Martin Web site
. Financial aid policies and the process by which
scholarships are awarded are also detailed in the 2001-02 University Catalog (pp. 39-45),
through mailings and on the web site . Resident hall
policies are outlined in the 2001-02 University Catalog (pp. 53-55), the Student
Handbook 2001 (pp.11-12), and discussed in an academic planner provided to all
students in Freshman Studies, all residence hall students, and available to other students
upon request. In addition, the department of residence halls provides all professional staff
with a training manual that contains expectations for residence assistants, procedures for
UT Martin Section V - 109
reporting incidents, handling room inspection, dealing with emergencies, and a complete
list of all rules, regulations, and policies. Policies related to student conduct are discussed
in detail in the Student Handbook (p.3). In addition, standards of conduct are published
separately and are given to incoming freshmen during Freshman Studies week and are
available in the entryway to the division of student affairs. Although the Student
Handbook is part of the telephone directory and made available to all students through
distribution in residence halls and at the information desk of the University Center, an
additional copy of the Student Handbook is also given to students who have occasion to
meet with the student conduct officer dealing with disciplinary matters. The office of
campus recreation, part of the office of student life, publishes the Campus Recreation
Program Handbook, which explains intramural sports, outdoor recreation, special events,
aquatics, and use of the fitness center. The ―Rules of the University of Tennessee‖
document contains policies regarding the assignment of parking and library fines and
matters dealing with residency classification. These rules are kept on file in the office of
the vice chancellor, but individual policies are promulgated by the appropriate offices
(public safety, admissions, library, admissions, etc.).
Policies and procedures for academic student support services are developed and
reviewed continuously by those individuals responsible for the programs in consultation
with the vice chancellor for academic affairs. The office of student academic support
provides information about policies and procedures in the 2001-02 University Catalog
(p.9) and through a brochure explaining the many different services. Signs are posted
throughout the campus with information concerning the writing center‘s times of
operations and topics being presented throughout the semester. The policies and
procedures related to services available for students with disabilities are published in the
Student Handbook (p. 10) and in brochures developed by the P.A.C.E. (Program Access
for College Enhancement) office and the office of student academic support.
The honors programs director works with the honors council to develop and
evaluate policies and procedures. An explanation of the program appears in the 2001-02
University Catalog (p. 60). The policies and procedures governing the honors program
are distributed to prospective students and available on the honors councils web site
.
Section V - 110
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Handbook 2001
University Catalog, 2001-02
View books
Residence Hall Planner
Campus Recreation Program Handbook
Residence Hall Training Manual
Rules of The University of Tennessee
5.4.1.6 Student development services should be given organizational status
commensurate with other major administrative areas within the institution.
The division of student affairs shares its organizational status with the division of
academic affairs, the division of finance and administration, and the division of university
advancement. All four of these divisions report to the chancellor. The vice chancellor of
the division of student affairs participates in weekly chancellor‘s staff meetings as well as
all planning and budgeting efforts.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
UT Martin Organizational Chart
5.4.1.7 These services must be staffed by individuals who have academic preparation
and experience consistent with their assignment. In exceptional cases, outstanding
professional experience and demonstrated competence may substitute for academic
preparation. Exceptional cases must be justified by the institution on an individual
basis.
The employees in the division of student affairs have strong academic and
professional backgrounds and utilize this expertise to aid students in achieving a total
collegiate experience. All of the directors/coordinators and above within the division of
student affairs have relevant degrees or appropriate experience consistent with their
positions. No exceptional cases exist at UT Martin. A discussion of each position follows.
Vice chancellor for student affairs: The vice chancellor for student affairs,
who has over 20 years of administrative experience within the University of
Tennessee system, came to UT Martin in August of 2001. She holds the
doctorate in Higher Education Administration from the University of
UT Martin Section V - 111
Tennessee (Knoxville). She holds an adjunct appointment with UT (in
Knoxville) in the college of education and has taught courses in the doctoral
program in higher education administration as well as in the masters level
college and student personnel program. She serves on doctoral committees at
UT Knoxville and consults with schools and businesses across the country
regarding effective management and supervision. She previously served as
chief student affairs officer, and vice president and chief of staff for the
University of Tennessee system. She serves on the Tennessee American
College Test (ACT) policy board and National Association of State University
and Land Grant Colleges (NASULGC) Student Affairs Council.
Assistant vice chancellor for student affairs: The assistant vice chancellor for
student affairs has over twenty-five years of administrative experience at the
University of Tennessee at Martin. He holds the master of science degree in
educational administration from the University of Tennessee Knoxville and is
currently pursuing a doctorate in higher education leadership from the
University of Memphis. He has served the University as a hall director,
assistant basketball coach, assistant director of housing, coordinator of student
activities, director of campus recreation, director of student life, and interim
vice chancellor for student affairs. He co-directs the University‘s Freshman
Studies Program, facilitates the Leaders in Residence program, and co-advises
the Student Government Association and the Student Activities Council. He is
a member of the National Association of Campus Activities (NACA), the
National Intramural and Recreational Sports Association (NIRSA), and the
Southern Association of College Student Affairs (SACSA).
Coordinator of student activities and Greek Life: The coordinator of student
activities and Greek Life has four years experience working with Greek
organizations and eight years experience with student activities programming.
He came to UT Martin in September of 2000. He holds the bachelor of arts
degrees in political science and broadcast journalism and the master of arts in
higher education administration and student personnel from the University of
Mississippi. He is enrolled in the Ph.D. program for higher education
Section V - 112
administration at the University of Alabama. He is on several university
committees regarding campus programming and facility usage and is an active
member of the Association of Fraternity Advisors (AFA) and the National
Association of Campus Activities (NACA). He serves as Tennessee State
Coordinator for the Bacchus/Gamma Peer Educators Network. In the summer
of 2001, he graduated from the Interfraternal Institute (IFI) hosted by Indiana
University.
Director of campus recreation: The director of campus recreation holds the
bachelor of science in physical education and health and the master‘s degree
in secondary education from the University of Tennessee at Martin. She
served as assistant director of campus recreation for two years and was the
assistant men‘s and women‘s tennis coach at UT Martin for four years. She is
active in the National Intramural Recreational Sports Association and has
served as an adjunct instructor in health and human performance.
Director of undergraduate admissions: The director of undergraduate
admissions has thirty years of experience in higher education, including
working in housing and admissions and teaching in the college of business
and public affairs at UT Martin. She holds a master of art in Education degree
from Murray State University. She participated in the University of Tennessee
Institute for Leadership Effectiveness and Understanding Customer Value
programs conducted by the UT Management Development Center. She
participates in state, regional and national conferences relative to retention,
recruiting and admissions.
Director of student financial assistance: The director of student financial
assistance holds the MBA from the University of Tennessee at Martin. She
has taught personal finance as adjunct instructor in the college of business and
public affairs. She has served in various capacities, both elected and volunteer,
with the state‘s professional association, Tennessee Association of Student
Financial Assistance Administrators. She is an active member in both the
Southern Association of Student Financial Assistance Administrators
(SASFAA) and National Association of Student Financial Assistance
UT Martin Section V - 113
Administrators (NASFAA), and is currently serving on the advisory boards of
Tennessee Student Assistance Corporation and Educational Funding of the
South.
Director of housing: The director of housing holds a M.S. in Education
Guidance and Counseling from UT Martin and has completed an additional 12
graduate hours in business administration and education. He has thirty years
of service in central housing as well as experience both as a hall director and a
resident assistant. He has taught an undergraduate class in human relations
and served on committees with the Southeast Association of Housing Officers
and the Tennessee Association of College and University Housing Officers.
Director of dining services: UT Martin contracts with Sodexho to provide
dining services for the university community. The director has more than
thirty-one years of experience in restaurant management and has been
employed at UT Martin for twelve years. He holds the bachelor of science in
hotel and restaurant administration from Southwest Minnesota. He
participates in professional development activities on a regular basis, and he
works closely with the staff of student affairs to assist in fulfilling UT
Martin‘s goal to provide students a ―total collegiate experience.‖
Director of student health: The director of student health services received her
bachelor of science in nursing from the University of Tennessee, Memphis
after completing her pre-professional curriculum at The University of
Memphis. After graduation, she worked at St. Jude Children‘s Research
Hospital with the bone marrow transplant patients. While at St. Jude, she
participated in a nursing study of patients receiving t-cell infusions following
a bone marrow transplant. This research was published in the Journal of
Pediatric Oncology Nursing (JOPON) journal.
Director of international programs/admissions: The director of international
programs/admissions has more than nineteen years of administrative
experience and more than twenty-five years of teaching experience in the
Tennessee Intensive English Program (TIEP). She holds the masters degree in
foreign language education from the University of Tennessee Knoxville. In
Section V - 114
addition to the oversight of TIEP and admissions, she is the lead designated
school official (DSO) for the Office of U.S. Immigration and serves as the
official departmental representative to the University Consortium of Intensive
English Programs and to the American Association of Intensive English
Programs. She designs and directs numerous short-term contract programs for
universities, colleges and consortia, and regularly visits the university‘s sister
institutions. She works with the director of the UT Martin travel/study
programs and is an adjunct faculty member in the department of modern
foreign languages.
Director of the office of counseling and career services: The director of the
office of counseling and career services holds a bachelor‘s degree from
Rhodes College, the master of arts in industrial/organizational psychology
from the University of North Carolina, Charlotte, and the Ph.D. in counseling
psychology from the University of Memphis. Prior to coming to UT Martin,
he served as director of counseling services for Cabrini College and held a
pre-doctoral internship at Ball State University. He was coordinator of
Cooperative Education at the Florida Institute of Technology and was a
cooperative education research assistant at University of North Carolina
Charlotte. He has presented at professional counseling conferences in the
areas of homophobia, group therapy, team building and dropout prevention
strategies. He is licensed as a psychologist and health service provider in the
State of Tennessee.
Director of university center: The Boling University Center director is a UT
Martin graduate who worked his way through the ranks of student services at
UT Martin, beginning as a student assistant. He holds the bachelor of science
in commercial and financial management and the master of science in
educational administration and supervision. As a student, he was active in
student government and student organizations. He is a graduate of the Indiana
Professional Development Seminar. He has experience in food service
management and attends professional regional, national, and international
conferences in various fields of student services.
UT Martin Section V - 115
Student conduct officer: The student conduct officer is a UT Martin graduate
with more than nine years of administrative experience in Higher Education.
She holds a bachelor of science degree in criminal justice and is pursuing a
master‘s degree in Education. She also holds the Accredited Resident
Manager certification and is a CPM candidate under the national Institute of
Real Estate Management. As a student she was extremely active in student
government, pan Hellenic council, and various student organizations. She has
served the University by working in every residence hall on campus. Her
former work experience includes: residence hall manager, Memphis police
officer, public high school teacher, real estate property manager, financial aid
counselor, and campus coordinator of disabled student services.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Affairs Personnel Files (Vice Chancellor for Student Affairs
Office)
Student Affairs Position Description Questionnaire
Student Affairs Position Qualifications Matrix
Résumés
Transcripts (Vice Chancellor for Student Affairs Office)
5.4.1.8 Student development services and programs must be evaluated regularly.
Student development services and programs are evaluated on a regular basis, using
formal surveys, observations, and discussion and analysis. When major activities such as
senior days, freshman studies week, freshman check-in, red carpet day for minority
students, etc., are conducted, the staff meet to assess the effectiveness of the activity and
to suggest improvements. Evaluation forms, with quantitative and qualitative data, are
used and analyzed.
Many programs, as will be detailed in the breakdown that follows, administer
formal evaluations (surveys) at least once a year in order to assess student satisfaction.
Projects being undertaken by units within the division are discussed at each biweekly
staff meeting and progress reports are shared. Structured observations are also used as a
tool to assess success in many activities and programs.
Section V - 116
The combination of these evaluation tools provides the means for assessing the
effectiveness of student development services and programs. In addition to analyzing the
results of evaluations immediately after an event or activity, an annual spring student
affairs retreat is held to assess the past year and make plans for the coming year. This
process includes assessing evaluation results and improving programs based upon this
analysis. In the fall of each year, new goals are set based upon the retreat results and
incorporated into the University‘s Five-Year plan.
The following describes the various evaluation tools and strategies used by the
division of student affairs and its units and the division of academic affairs in areas
related to student development services:
The Tennessee Higher Education Commission administers standardized enrolled
student surveys and alumni surveys on alternating years. The results of these surveys as
they relate to student development services are analyzed to determine the effectiveness of
providing these services. Students and alumni are asked about the clarity of procedures
and the quality of services offered by various student development programs. In the 1999
student enrolled survey, undergraduates expressed satisfaction regarding the quality of
services as indicated in Table 5-15a. These results were higher than the mean scores of
the state with the exception of career placement services (-.1). Further analysis of survey
information indicated a low number of students using career placement services with a
mean score of 1.5 (1=never; 2=seldom). This score is up .02 from 1997. This office
continues to publicize its services and work with students in such areas as campus
interviews and career day.
Table 5-15a. Enrolled Student Survey Results Since 1993.
Level of Satisfaction 1999 1999 State 1997
Mean Score
Admissions (quality of services) 3.7 3.6 3.7
Financial Aid Services (quality of services) 3.7 3.4 3.7
Career Placement Services (quality of 3.3 3.5 3.4
Services)
Counseling Services 3.7 3.6 3.7
Admissions (Clarity of Procedures) 3.5 3.4 3.5
Financial Aid (Clarity of Procedures) 3.3 3.1 3.3
Counseling Services (Clarity of Procedures) 3.6 3.4 3.7
Quality of Services: 1=NA; 2=poor; 3=fair; 4=good; 5=excellent
Clarity of Procedures: 1=NA; 2=very confusing; 3=somewhat confusing; 4=clear
UT Martin Section V - 117
Results of the 2000 Alumni Survey showed alumni ranked financial aid services
satisfaction 2.7 on a four-point scale. In an effort to improve financial aid services, the
office is utilizing the Internet to process financial aid forms and provide information to
students in a more timely manner.
The Division of Student Affairs organizes ―Freshman Move-in Day,‖ traditionally
on a Sunday prior to the beginning of Freshman Studies Week. The division works with
local churches who provide volunteers to help carry luggage and furniture into the
residence halls and provide cold drinks to the students and their parents. This year, two
vice chancellors who had recently been hired by UT Martin monitored the move-in day.
Their observations indicated that there could be better coordination among the offices
handling payment of fees and other services (ID card, voice mail registration, etc.),
signage could be improved, and there needed to be better coordination among the various
church groups. The observations were submitted to a task force formed to make
improvements to the move-in process, and the task force is working to implement
changes and improvements to the move-in process. For example, all business functions
will now set up a satellite office in the Boling University Center for move-in day.
The vice chancellor meets with small groups of students on a regular basis to ask
them to list ―brag points‖ and ―issues of concern‖ as they pertain to any and all aspects of
student life. One such session culminated in the establishment of a new scholarship
program targeted for minority upperclassmen who had demonstrated leadership qualities.
Staff from the division of student affairs meet for lunch each Monday with the
executive committee of the student government association. Information is exchanged,
advice is taken, and often, improvements in programs or services are implemented.
The instruction committee of the faculty senate is examining the issue of
academic integrity this academic year. As a part of that examination, the Student
Handbook 2001 will be reviewed carefully, an honor code will be developed, and the
principles of academic integrity will be disseminated widely to the entire campus
community.
Undergraduate admissions: Formal evaluation surveys are administered to
prospective students and parents at all major events held by the office of admissions. This
Section V - 118
includes senior day, red-carpet day (information sessions for African American students),
and summer orientation and registration (SOAR) programs. Examples of results:
In 1997, senior day evaluations indicated that students and parents would like
to visit an academic department for more in-depth information. Therefore, a
45-minute department visit was added to the day‘s activities in 1998.
Evaluations since then have indicated this is a valued and appreciated
addition.
In 1999, SOAR evaluations indicated that parents wanted to be involved in the
―College 101‖ session so they would understand aspects of academic course
scheduling. A ―College 101‖ session was added for parents in 2000.
Student financial assistance: The office of student financial assistance strives to
serve the financial needs of students as efficiently as possible. Because of the complexity
and importance of the transactions that take place through this office, problems
encountered by students are brought to the immediate attention of personnel in this office.
Solutions are sought as expeditiously as possible through a team approach within the
office and with increased communication with external offices. The following is an
example. A new registration procedure was implemented by the office of business affairs
that prohibits students with outstanding balances from registering for the next semester‘s
classes. Student financial assistance realized this change would have an adverse impact
on veterans, who typically receive benefits well into the academic term. Therefore,
student financial assistance developed a mechanism to ―credit‖ veterans prior to receiving
their payments. Veterans can now pre-register for classes. This win/win situation ensures
that veterans have a smooth payment process and the financial aid and business offices
have a more efficient way to award and monitor Veterans Administration benefits. The
office of student financial assistance has developed a satisfaction survey that is placed at
the office front counter and encourages students to take a few minutes to complete the
form. This tool, in addition to state survey results of the enrolled student survey and the
alumni survey, is used to evaluate the quality of services provided and make
improvements.
Housing: Semi-annual surveys are administered to students using university
housing facilities. Improvements are made based on the needs and concerns of students as
UT Martin Section V - 119
expressed in these surveys. An example is the installation of electronic floor locks in
residence halls to limit assess to these areas. UT Martin was one of the first universities
in the region to take this step. Concerns expressed through these surveys brought about
this change. In addition to these yearly surveys, during the 2000-01 academic year the
University of Tennessee at Martin conducted a complete assessment of its residence
housing. Surveys, focus groups, and inspections were conducted by an outside consultant.
Options relative to renovation or new construction were considered, and
recommendations have been made. One recommendation that is being planned for
implementation as early as fall 2002 involves engineering students being housed in a
separate wing of residence halls with study space, class space, possible computer
laboratory, and space for faculty to use. This living/learning community will foster
stronger relationships among students studying engineering, with the goal of improving
retention among the engineering students. The office of residence life is also considering
renovating the basement of a residence hall to provide meeting and class space for UT
Martin‘s international students.
Dining services: Each fall semester, Sodexho dining services administers a
Higher Education Customer Satisfaction Study that asks students to rate various aspects
of food services and also asks them to give input into the menus. The director of food
service titles the survey ―Give Us Your Two Cents, and We‘ll Give you Change.‖ A
mystery shopper program also provides an internal evaluation by an individual, acting as
a student, evaluating aspects of service rendered on a periodic basis. One finding of a
recent mystery shopper evaluation was that not all employees wore their nametags.
Employees of the dining services want to be available to students and believe wearing
nametags is important. Therefore, the issue of wearing nametags was discussed at a daily
food tasting meeting and at a production meeting to correct the problem.
Student health: The office conducts a survey every year during the spring
semester. Surveys are collected on a minimum of 200 patients. Based on survey results,
changes are implemented. For example, one survey indicated the nurse practitioner‘s
office hours were inconvenient for students. As a result, the hours were changed and
student health services saw a significant increase in patient load.
Section V - 120
International programs/admissions: This office initiated a formal evaluation
survey administered to students in 1999. It has been fine tuned for better interpretation by
non-native speakers. Services offered by this unit are also evaluated through external
feedback, especially from international student agencies that facilitate entry of students
into the program. Within the last five years the structure of the instructional terms has
been altered based on feedback from these agencies to better fit the calendar of schools in
other countries where students matriculate.
Boling University Center: The center evaluates services on an on-going basis.
Formal evaluations are administered by the various services offered through the center.
Results of evaluations that affect the day-to-day operations of the center are conveyed
and discussed with the director and staff for follow-up actions. An example is the
addition of a fitness center and the renovation of the game room, improvements initiated
after feedback from student groups. The director was also involved in the decision to
consolidate services to incoming freshmen during the freshman move-in day. For Fall
2002, all services (getting ID, picking up telephone information, paying fees, etc.) will be
consolidated into one area in the university center.
Student conduct: The activities of the office of student conduct are formally
evaluated by the vice chancellor for student affairs. At bi-weekly student affairs staff
meetings, the conduct officer alerts other units of problem areas. She also is continuously
focused on current discipline related issues that could affect the campus. Because of the
September 11, 2001, incident at the World Trade Center, the office of student conduct
has received several bulletins relative to student confidentiality. The Student Handbook
was reviewed, and, based on the review, the entire handbook will be rewritten and a
written honor code will be incorporated.
Student life: The office of student life oversees many activities, events, and
programs. Formal and informal evaluations are performed in order to assess the
effectiveness of these programs. Participants in freshman studies complete an evaluation
form that is used to make changes and improvements in the program for the following
year. Campus recreation developed a formal survey to be used in early 2002, a survey
that will enable students participating in intramural sports to evaluate that activity.
Campus recreation continuously reviews activities and events in staff meetings in order to
UT Martin Section V - 121
improve services. As part of a reallocation exercise, student life examined expenditures
of funds for various student activities. Concerts, which are expensive to host on campus,
were analyzed. After reviewing the cost and the average attendance, it was decided to
reduce the number of concerts held on campus. The money will be redirected toward
activities in which more students participate – for example, intramural sports.
Honors Program: The honors program employs a senior exit information form
every semester that asks honor students a number of open-ended questions regarding their
career at UT Martin, their future plans, and their recommendations for making the honors
program better. Students also perform periodic course evaluations to receive the honors
curriculum. Based on student input, the honors program recently abandoned a
―WorldBuilders‖ course and is nor offering an interdisciplinary course geared toward the
Middle East.
The office of student academic support (SAS) performs various evaluations of
their services including a student evaluation of the Leap Workshop which is required by
probation students. Students on probation use a computer based evaluation form to
evaluate services provided by SAS. Study skills courses are taught by SAS professionals.
In these courses evaluation takes place at the end of each semester. The writing center
personnel ask students who use the services of the center to complete a brief
questionnaire related to services provided.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
UT Martin Enrolled Student Survey, 1999, 2001
Summer Orientation and Advising Registration form
Senior Day Evaluation Survey Results, 2001
Red Carpet Day Evaluation Survey Results, 2001
Freshman Studies Evaluation Survey Results, 2000
Student Health Services Evaluation Survey
Student Financial Assistance Meeting Minutes
Housing Study
Reallocation Reports (Office of Vice Chancellor)
Sodexho Survey Results, 2000
Freshman Check-in Report
Section V - 122
Documentation of Compliance for Criteria 5.4.1 Scope and Accountability
Must statement Statement of Supporting Documentation
Compliance
5.4.1.2 To ensure effectiveness, the Compliance UT Martin Five-Year Plan
institution must develop goals for the University Catalog, 2001-02
student services program consistent with UT Martin Web Pages-
institution. List of Critical Concerns within Divisions of
Student Affairs (Office of the Vice
Chancellor)
Mission Statements of Student Affairs
5.4.1.3 Appropriate student-development Compliance University Catalog, 2001-02
services must be provided for distance Distance Learning Student Survey
learning programs as well as on-campus Adult Students Today
programs. Minutes from Student Affairs/ECCE
Workshop
Characteristics of Distance Education
Students
Counseling Agreement (Selmer)
Fitness Center Agreement (Selmer)
5.4.1.4 The institution must clearly Compliance University Organizational Chart
designate an administrative unit Mission Statements
responsible for planning and Organizational Chart for Division of
implementing student-development Student Affairs
services. Organizational Chart for Division of
Academic Affairs
5.4.1.5 Appropriate policies and Compliance Student Handbook, 2001-02, UT Martin
procedures for student-development .
established. University Catalog, 2001-02
View books
Residence Hall Planner
Campus Recreation Program Handbook
Residence Hall Training Manual
Rules of The University of Tennessee
5.4.1.7 Student-development services Compliance Student Affairs Personnel Files (Vice
must be staffed by individuals who have Chancellor for Student Affairs Office)
academic preparation and experience Student Affairs Position Description
consistent with their assignments. In Questionnaire
exceptional cases where outstanding Student Affairs Position Qualifications
professional experience and demonstrated Matrix
competence may substitute for academic Résumés
preparation. Exceptional cases must be Transcripts (Vice Chancellor for Student
justified by an institution on an individual Affairs Office)
basis.
5.4.1.8 Student development services and Compliance Enrolled Student Survey, 1999-2001, UT
programs must be evaluated regularly. Martin
Summer Orientation and Advising
Registration form
Senior Day Evaluation Survey Results, 2001
UT Martin Section V - 123
Documentation of Compliance for Criteria 5.4.1 Continued
Red Carpet Day Evaluation Survey Results,
2001
Freshman Studies Evaluation Survey
Results, 2000
Student Health Services Evaluation Survey
Student Financial Assistance Meeting
Minutes
Housing Study
Reallocation Reports (Office of Vice
Chancellor)
Sodexho Survey Results, 2000
Freshman Check-in Report
Should Statements Statement of
Compliance Supporting Documentation
5.4.1.1 Student-development services are Compliance Student Handbook, 2001-02
essential to the achievement of the University Catalog, 2001-02
educational goals of the institution and Good Times Calendar, (UT Martin’s)
should contribute to the cultural, social, Admissions Web page--
moral, intellectual, and physical
development of students. Student Affairs Web page-
Enrolled Student Survey, 1999, UT Martin
Alumni Surveys
"In a Nutshell" Newsletters
Student Life Videos
Residence Life Calendar (Office of the Vice
Chancellor)
5.4.1.6 Student-development services Compliance UT Martin Organizational Chart
should be given organizational status to
commensurate with other major
administrative areas within the institution.
5.4.2. Resources
5.4.2.1 Human, physical, financial, and equipment resources for student
development services must be adequate to support the goals of the institution.
UT Martin is committed to providing quality student development services to
support the goals of the institution and facilitate the student‘s educational success. In
order to do this effectively, human, physical, financial, and equipment resources must be
adequate. The following will detail resources available to student development services
that allow the University to provide quality services.
Staffing for the units within the division of student affairs has remained constant
in the past ten years with shifts in positions and personnel to better serve the needs of
students. The current organizational structure, as seen in figure 13, allows for each unit to
Section V - 124
focus on specific services. An example is the creation of the position of coordinator of
student activities and Greek life in 2000.
The office of student academic support provides support services by using a
variety of staffing from professionals, faculty, graduate assistants, and student tutors.
Figure 14 shows the personnel working at this center. Approximately six years ago, a
new program was implemented that provided two faculty one-fourth reallocated time and
two others being paid extra to serve as counselors for students on probation.
The Honors Programs has proposed for the coming year to increase administrative
support by adding an additional ¼ release time position. Currently the director receives ½
release time and the assistant director receives ¼ release time. This increases the amount
of time and the interaction that takes place with honors students by professors related to
specific honors courses.
The University provides excellent facilities to support student development.
Physical resources available to students have been enhanced by the renovation and
addition added to the Boling University Center completed in August 2000. Through this
effort, a 580-seat auditorium, a state of the art fitness center, and legislative chambers
were added to the facility. The addition of the Watkins Auditorium, named for the former
vice chancellor for student affairs, has provided a venue for a variety of cultural,
academic, and entertaining (including free movies) activities and events. The legislative
chambers provides meeting facilities for the student government association, freshman
council, faculty senate, and other groups up to 50 in number. Offices have been provided
in the Boling University Center for the student government association, the student
activities council, and the black student association. Student support services housed in
the university center include the counseling and career services center, the employment
information services, and food service.
The Elam Center and Arena provides a variety of physical fitness facilities
including an Olympic indoor swimming pool, seven racquetball courts, a
running/walking track, weight room, six basketball courts with volleyball option, an
equipment check out area, an indoor climbing wall, and an aerobics room. In addition,
outdoor facilities provide a 1.5 mile fitness trail, 16 tennis courts (six lighted), two soccer
fields, two sand volleyball courts, a 400 meter track, and lighted intramural playing
UT Martin Section V - 125
fields. The arena, which seats 7,000, is home to men‘s and women‘s basketball and
various campus-wide student activities such as All Sing Competition, large concerts,
intramural sports, and programming associated with Freshman Studies Week. An
adjoining facility, the Field House, hosts the Greek Step Shows, smaller concerts,
intramural sports, and is home court for the women‘s volleyball.
The Agricultural Pavilion hosts horse shows and other agricultural events on a
regular basis throughout the academic year. The football stadium hosts the UTM
Skyhawks and serves as the home field for the Martin Westview High School football
team.
As mentioned in the previous section, a study was recently completed analyzing
the student residence facilities at UT Martin. Recommendations were made to enhance
the current facilities as well as pilot a plan to house engineering students in the same
facility.
The Honors Programs is housed in the McCombs Center, offering a
conference/seminar room and study room for honors students. Under reallocation plans,
the director‘s and secretary‘s office will be relocated to a larger office space within the
building.
The office of student academic support is located in Clement Hall, a former
residence hall that has served as office and laboratory space over the last 10 years for
various units. Space is adequate for private counseling and tutoring of students as well as
a controlled space for standardized testing.
Equipment resources available for student development services are sufficient to
support the goals of the institution. Each unit monitors equipment needs and makes
requests as part of the yearly program planning process. Examples of recent
enhancements to equipment resources follow. With the renovation of the university
center, equipment such as fitness equipment, portable projectors and computer systems
and three computers for student use have been added. The counseling and career services
office has acquired various software to meet the needs of students, including
computerized career inventories and an ―Alcohol 101‖ program. Vending, copying, and
computer laboratory printing equipment have been upgraded so students can access these
services by using their skyhawk identification/debit cards. In the area of campus
Section V - 126
recreation, equipment in the weight room in the Elam Center has been replaced, an
irrigation system has been installed in the intramural fields, and in 2002, the field house
will be air-conditioned. Equipment has been acquired over the last 10 years that allows
for excellent outdoor programming including musical concerts and other events.
The office of student academic support has developed the testing center from a
paper-based center to an official computerized testing center using six computers in
renovated facilities to accommodate this service. The Honors Programs has acquired a
multi-media unit to assist students in the development of presentation skills using
advanced technology.
At the University of Tennessee at Martin, the division of student affairs has been
funded at a level that is adequate to provide a robust program. Beginning in 1998-99, the
division of student affairs was given additional importance and prominence on campus.
The office of student life was established, which focused on working with students to
provide programs and activities to increase the sense of belonging to the institution. In
2000, a coordinator of campus organizations and Greek life was added to the staff of the
office of student life. An assistant director of campus recreation was brought on board in
2001 to assist with the management of the intramural programming and other recreation
activities. In 2002, a coordinator of minority affairs was hired to work with minority
scholarship recipients, social programming for minority groups, and diversity issues on
campus.
The following tables show the history of funding in the Division of Student
Affairs. Table 5-5 shows those accounts and activities that are funded by educational and
general (E & G) funds. Over the period 1995 through the present, reorganizations took
place that resulted in student affairs taking over some functions and transferring others.
For example, the operation of the post office was transferred from student affairs to
business affairs. The money allocated to the operation of the post office was removed
from the student affairs budget, but there was no negative effect on the services provided
to students. Conversely, the admissions and student financial assistance budgets were
transferred from the office of the executive vice chancellor to the division of student
affairs. The budget shows a large increase, but the functions remained the same – they
were simply housed in another part of the university. In some instances, budget increases
UT Martin Section V - 127
were made, as was the case with the establishment of the office of student life. This was a
true increase, as greater emphasis was given to the entire area of student affairs. All of the
significant events that had an affect on the student affairs budget are footnoted in Table
5-5. Table 5-6 shows those accounts and activities that are funded through assessment of
student activities fees. Working with students, funds were allocated for special activities
such as the operation of the Student Government Association, the Student Activities
Council Programming, and publication of the student newspaper. As the student activities
fee has increased over the last two years, more funds have been made available to the
division for programming and activities that will benefit the student body.
The division of student affairs also conducts several activities for which a fee is
charged. International programs/admissions charges a fee to international students who
study English as a Second Language. The fee is used to pay the operating costs salaries of
the faculty who teach English as a Second Language. Any excess fees are held in a
reserve account
Section V - 128
Table 5-5. Student Affairs Funding from 1995 to Present (from Educational and General (E&G) Budget).
Unit 95-96 96-97 97-98 98-99 99-00 00-01 01-02
Funded through E & G
Student Affairs Administration 209,362 253,687 246,564 244,908 190,595 194,780 195,828
Student Health 108,726 111,056 105,594 117,232 108,649 116,407 116,562
Counseling Services 128,196 117,850 123,680 122,556 148,687 142,109 142,231
(1) (2) (3) (4) (5)
University Center 205,279 207,315 177,246 200,790 179,102 154,348 256,060
Multicultural Programming 17,000 12,450 10,000 10,962 15,422 10,764 10,000
Employment Ctr. 73,038 70,981 72,184 71,770 71,380 75,324 74,851
(6)
Career Services 7,500 7,500 7,500 7,513 7,527 35,064 35,000
(7) (8) (9)
Recreation 159,689 168,618 179,530 242,174 175,805 150,485 188,168
Program Adjustment 5,782 0 74,867 7,409 72,642 13,386 9,168
(10)
Post Office 55,014 71,959 56,552 85,285 71,189 Transferred to Bus. Affairs
University Center Custodians 55,551 52,296 70,671 74,022 Transferred to Bus. Affairs
Conditional Admissions Advising 71,377 59,864 62,458 62,059 62,285 Transferred to Academic Affairs
Campus Youth Program 24,626 Transferred to College of Agriculture
Notes:
1. Operating costs reduced, building undergoing renovation/expansion
2. Professional staff position added
3. Clerical position transferred to business affairs
4. Director retired; associate director promoted but not replaced
5. Renovations completed
6. Coordinator‘s salary transferred from academic affairs
7. Transferred from housing
8. Director promoted, transferred to office of student life to reflect enhanced emphasis on student life programs and activities
9. Assistant director position added
UT Martin Section V - 129
Table 5-5. Student Affairs Funding from 1995 to Present (from E & G)(continued).
95-96 96-97 97-98 98-99 99-00 00-01 01-02
Admissions 456,136 (11) 434,382
Financial Assistance 226,685 (12) 232,025
Scholarships 1,008,227 (13) 1,000,969
Student Life 93,171 (14) 61,175 (15) 148,167 (16)
Student Life Events 55,000 (17) 38,000 -
Leaders in Residence Scholarships 57,400 (18) 57,400
Information Center 13,907 (19) 13,907
Housing Awards 16,000 (20) 16,000
Totals 1,121,140 1,133,576 1,186,846 1,246,680 1,251,454 2,770,197 2,920,718
Notes:
10. Major equipment purchase
11. Transferred to Student Affairs from Executive Vice Chancellor
12. Transferred to Student Affairs from Executive Vice Chancellor
13. Transferred to Student Affairs from Executive Vice Chancellor
14. Established
15. Director was acting Vice Chancellor; salary transferred to Student Affairs account
16. Vice Chancellor hired acting Vice Chancellor returned to Student Life as Assistant Vice Chancellor
Coordinator Greek Life and Student Organizations added
17. Funds designated for special weekend events
18. Financial Aid
19. Transferred from telephone services
20. Financial Aid
Section V - 130
Table 5-6. Student Affairs Funding from 1995 to Present (From Student Activities Fees and through Revenues).
95-96 96-97 97-98 98-99 99-00 00-01 01-02
Funded through Student Activities Fees
Special Activities Programming 50,000 74,305 81,298 92,776 148,817 149,181 120,298
Sports Clubs 8,425 10,472 10,488 18,227 30,710 32,191 46,652
Student Newspaper 4,651 3,413 11,940 21,853 18,694 Transferred to Dept. of Communications
Yearbook 10,000 10,936 10,936 39,018 15,137 Transferred to Dept. of Communications
Student Government Association 23,000 24,804 22,000 24,623 31,659 34,569 28,000
Student Affairs Programming 35,698 44,420 39,312 29,349 10,498 (1) 4,174 9,499
Student Activities Fee(2) 40,000 126,592 150,000
Cheerleaders 12,500 11,000 11,000 14,000 14,903 Transferred to Athletics
Totals 144,274 179,350 186,974 239,846 310,418 346,707 354,449
Funded through Revenues (Expenditures)
Univ. Ctr. Game Room 13,694 19,442 5,503 0 (3) 6,350 6,166 18,264
International Programs 813,234 967,538 929,460 822,692 852,407 1,012,757 859,472
Camps 277,252 233,385 267,934 113,299 183,238 172,840 229,790
Freshman Studies 132,606 120,818 125,426 116,421 97,271 134,149 121,216
Elam Ctr. User Activities 25,730 29,303 13,445 6,615 6,436 (4) 2,530 4,723
Summer Orientation 42,381 (5) 32,905
Totals 1,262,516 1,370,486 1,341,768 1,079,027 1,145,702 1,370,823 1,266,370
Notes:
1. Expenditures redirected to Student Life account
2. Funds generated as student activities fees increases, not previously designated but to be used for student-related activities and programs
3. University Center being renovated; game room not open
4. Fitness Center built in University Center; usage in Elam Center decreased
5. Transferred from Executive Vice Chancellor
UT Martin Section V -131
within the division of student affairs. Students pay to attend the two day Summer
Orientation and Registration Program. The fee charged is based on the expenses incurred;
there is no attempt to make a profit, but by the same token, fiscal responsibility is
stressed—sufficient numbers of students need to participate so that the institution can
afford to offer a quality program. Table 5-6 also shows those activities funded through
revenue sources.
In the fall of 2001, all units at UT Martin participated in a UT system-wide
reallocation exercise. Under a directive from the President of the UT system, each
campus was asked to develop a plan that would reallocate five percent of its educational
and general budget. In student affairs, five percent amounted to $195,000. Every element
of each student affairs area‘s budget was evaluated and money was reallocated from
those programs and activities that affected the fewest students to those that affected
greater numbers of students.
A UT Martin reallocation task force reviewed all unit proposals and made
decisions as to what measures would be taken. The chancellor made the decision to
follow through with the decision of the task force and begin the reallocation process.
Some of the changes to be implemented by the division of student affairs follow. The
positions of associate director of the university center and one secretary position at the
university center will be eliminated. These positions are currently vacant. Fewer dollars
will be spent on concerts since attendance has been relatively low. Instead, more
money was allocated to campus recreational activities, specifically intramural teams,
since many more UT Martin students participate in such activities. Frills, like t-shirts and
other ―give-a-ways,‖ will be reduced and in some cases eliminated. Out-of-state
admissions recruiting trips will be eliminated. Money was reallocated to hire a
coordinator of minority affairs. The coordinator of minority affairs will work to improve
the services the University provides to minority students and will focus on increasing
retention among this group of students.
The Honors Programs gained more space in the McComb‘s Center as a result of
the reallocation process. This space will be used to expand the facilities available to
honors students for studying and for making private offices for the director and secretary
of the program.
Section V - 132
In addition to education and general funds, students pay an activities fee and these
funds are utilized, with recommendation by the SGA (Student Government Association),
for student development activities including the student newspaper, concerts, plays,
speakers, recreational activities and student organizations. For 2001-02, student activities
fees designated for activities other than athletics amounted to $393,000. These funds
support the following: special activity programming (concerts, etc.), the student
government association, the student newspaper, the yearbook, multicultural
programming, cheerleaders, weekend programming, speakers for Freshman Studies,
campus recreation intramural teams, co-sponsorship of activities in conjunction with
academic departments, and travel for student club leadership.
Through constantly monitoring the budget situation and making adjustments such
as those described in the reallocation effort, resources for student development services
continue to be adequate. By also evaluating services needed, services offered, and
adjusting based on these analyses, the continued offering of adequate services will be
possible.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
General Funds Budget Analysis Report
Reallocation Report
5.4.2.2 Staff development should be related to the goals of the student development
program and should be designed to enhance staff competencies and awareness.
Staff within the office of student affairs develop goals at yearly planning and
assessment conferences and are evaluated on a yearly basis. Goals set by staff include
professional development goals. These evaluations are kept in personnel files within the
division of student affairs. Staff are encouraged to become active participants in
professional conferences and workshops and, when appropriate, to pursue advanced
degrees. Each office within Student Affairs sends staff members to relevant professional
meetings to improve the quality of student services at the University. For example, the
office of student financial assistance sends representatives to annual state, regional, and
national conferences to keep abreast of the latest legislative developments and to train
them in the latest educational software. The office of counseling and career services
UT Martin Section V - 133
sends representatives to a wide variety of a meetings, ranging from broad-based mental
health concerns to conferences organized around specific personality tests. Staff members
in the admissions office are frequent participants at conferences that deal with enrollment
management, student retention, and information technology.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Affairs Staff Résumés (Office of Vice Chancellor)
Personnel Files (Office of Vice Chancellor)
Transcripts (Office of Vice Chancellor)
Documentation of Compliance for Criteria 5.4.2 Resources
Must statement Statement of Supporting Documentation
Compliance
5.4.2.1 Human, physical, financial, and equipment Compliance General Funds Budget
resources for student development services must Analysis Report
be adequate to support the goals of the institution. Reallocation Report
Should statement Statement of Supporting Documentation
Compliance
5.4.2.2 Staff development should be related to the Compliance Student Affairs Staff Résumés
goals of the student development program and Student Affairs Personnel
should be designed to enhance staff competencies Files
and awareness. Transcripts
5.4.3 Programs and Services
5.4.3.1 Counseling and Career Development
5.4.3.1.1 Each institution should provide personal counseling services for students,
as well as a career development program.
In an effort to offer students comprehensive services, three separate services were
reorganized under one administrative head during the summer of 1999. This allowed
greater communication among those professionals who were assisting students with
personal, career, testing, planning, and placement activities. The three service units are:
(1) personal counseling, (2) career counseling, and (3) student employment information
services. Under the supervision of the director of the office of counseling and career
services are the coordinators of career services and employment information services.
Section V - 134
This reorganization was based on the results of a study and analysis of these units‘
functions and processes performed through the system quality enhancement program.
The career counseling program at UT Martin provides services that are geared to
both current students and graduates/alumni. For current students, the program offers
assistance in finding part-time or temporary employment at both campus and off campus
locations. The graduate/alumni services ―range from job search preparation to actual
employee referrals and on campus interviews with major recruiters. Individual assistance
with resume writing and interview preparation is available to all students, graduates, and
alumni.‖
The University of Tennessee at Martin maintains a centralized personal
counseling office. This office is specifically charged with providing support services that
help each student grow and develop emotionally, intellectually and interpersonally. This
includes providing clinical counseling, assessment and referral services to students who
are experiencing disturbance or stress due to their normal progression, developmental
milestones, mental illness, personal problems, internal or external conflicts, and/or
decision making. UT Martin provides advocacy for student needs, program development,
psycho-educational teaching, and consultation activities that support the efforts of faculty
and staff in improving the campus environment. Counseling is available year-round and
is sensitive to the wide cultural and ethnic diversity of UT Martin students. The office of
counseling is a student support service agency within the Division of Student Affairs and
is in compliance with all applicable laws of the State of Tennessee and the ethics code of
the American Psychological Association. All enrolled students are eligible for counseling
at no cost.
The counseling staff consists of a director, a staff psychologist, and a postdoctoral
psychology intern. Each of these positions is permanently funded. All professional staff
have doctoral degrees. Two (the director and the staff psychologist) are licensed
psychologists in the State of Tennessee and are listed in the National Register of Health
Service Providers in Psychology. The postdoctoral intern is in the process of gaining
licensure. These three clinical staff members are supported by the office's administrative
assistant and three part-time student employees. Professional ethical practice requires that
the psychologist be clinically knowledgeable regarding mental health, psychopathology,
UT Martin Section V - 135
psychotropic medications, assessment, evaluation and diagnosis. The psychologist must
possess the technical knowledge to conceptualize the overt and covert psychological
dynamics of each student client or consultee, then conceptualize and apply the
appropriate intervention using highly specialized skills in such a way that the client or
cousultee receives therapeutic benefit.
This unit provides the following developmental and psycho-educational services:
Seminars and workshops designed to address the developmental needs of college
students
Training sessions for student leaders, housing staff, orientation staff, peer support
staff
Alcohol 101: a computer based educational program that teaches the impact of the
use of alcohol
The staff at the counseling center draft a letter to be utilized by the conduct officer
when students violate the alcohol policy. The letter ensures all students are treated
fairly, equitably, and in a timely fashion.
Consultation with faculty, professional staff, parents, students, and
paraprofessional-student staff
Materials and pamphlets addressing a wide variety of psychological issues
The therapeutic or clinical services include the following:
o Individual and group counseling
o Clinical assessment using the Minnesota Multiphasic
Personality Inventory - 2 (MMPI2), several self-report measures,
and the clinical interview and
o Referral to the appropriate university or community resource.
The professional staff make dozens of presentations to students a semester,
including seminars on healthy lifestyle choices, effective interpersonal relationships, and
proper academic preparation. During final exam week each semester, the counseling
center establishes a ―stress-free zone‖ that allows students to unwind before and after
their tests. Students who violate the alcohol policy are directed to the counseling center to
take a course on the effects of alcohol (Alcohol 101). Staff at the counseling center draft
a letter to be utilized by the conduct officer when students violate the alcohol policy. The
letter ensure all students are treated fairly, equitable, and in a timely fashion.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Handbook
NACUBO Benchmark Project
Counseling Service Brochure
Section V - 136
Web pages for Each Unit:
Counseling Client Forms
Career Service Annual Report
Student Employment Annual Report
Student Employment Brochure
National Survey of Counseling Center Directors-2000
Counseling and Career Services Annual Report
5.4.3.1.2 An effective career development program should include career
information and planning, placement services, career counseling, testing services
and follow-up activities.
UT Martin strives to provide an effective career development program for
students as part of the total package of their college experience. The following describes
the different aspects of these efforts.
The coordinator for career services is responsible for providing an effective career
development program. There are four "roadmaps" depending on the student's status (e.g.,
prospective student, freshman/sophomore, junior/senior, or graduate). Each roadmap
describes a minimum of three routes to the career decision. Students may also enroll in a
formal two credit hour course on career exploration (i.e., General Studies 201) that
involves the investigation, discussion, and processing of a variety of issues that affect a
student's career decision-making. This course includes the following assessments: the
Armed Forces Vocational Aptitude Battery (ASVAB), the Myers-Briggs Type Indicator
(MBTI), the Strong Interest Inventory (SII), and the Self-Directed Search. These students
also complete two computer based career programs, namely, the Career Finder and the
System of Interactive Guidance and Instruction Plus (SIGI+). Students may also elect to
do these assessments and career exploration on an individual basis. The coordinator for
career services is also assisted by the office's administrative assistant (i.e., a senior
secretary), three part-time student employees, and the director.
This unit offers the following services:
Individual career counseling (testing, self-assessment, selection of major, and
planning a career)
Academic course guidance and selection (especially for those who were
admitted conditionally)
UT Martin Section V - 137
Materials, career resources, study guides for professional examinations, and
referrals to campus or off-campus resource appropriate to the students
needs
Additional testing, tutoring, and test proctoring are offered by the Office of
Student Academic Support Services. The tests offered are Graduate Record Examinations
(GRE), Graduate Management Admission Test (GMAT), General Education
Development (GED), College Level Examination Program (CLEP), Professional
Assessment for Beginning Teachers (PRAXIS I), Test of English as a Foreign Language
(TOEFL), National Board of Podiatric Medical Examiners, North American Pharmacist
Licensure Examination, Computerized Scholastic Aptitude Test (SAT), and National
Board for Professional Teaching Standards. This office also assists physically and
mentally disabled students in academic preparation and test taking.
Students are also given guidance in preparation for the entrance tests for
professional schools through department faculty advising and interaction. Faculty assist
in the preparation for the Law School Admission Test (LSAT). The Veterinary College
Admission Test (VCAT) test is actually administered by the University.
The office of employment information services‘ mission is to provide assistance
to enrolled students, graduates, and alumni in finding employment. The office affords
students the opportunity to be in contact with a large pool of employers with a variety of
technical, non-technical, part-time, full-time, degree and non-degree requiring jobs. This
unit offers the following services:
Coordination of the placement of all work-study students
Coordination of the Honors Scholarship Workship Students
Group workshops on resume preparation, job search strategies, and interview
skills
One-on-one résumé, interview and job search advising
Professional position descriptions and job vacancy listings
Internet position descriptions and referral service (i.e., JobTrak)
Résumé and credential referral services
Part-time, temporary and off-campus student employment positions and
opportunities
Summer employment opportunities
On-campus interviewing
On-campus interviewing feedback
Internship and cooperative education opportunities in collaboration with the
appropriate academic department
Campus-wide Career Day hosting as many as one hundred employers
Section V - 138
Career library containing information on different firms and agencies
Payroll of the Workship program
Employment publications
Salary information based on major and geographical location
The University of Tennessee at Martin supplies these services to both residential,
commuting, and distance-learning students including those enrolled in part-time study
and graduate or post baccalaureate programs, as well as the traditional full-time degree-
seeking students. Alumni are also eligible to utilize the services rendered by the career
and employment information service units. These services are planned, measured,
monitored, evaluated, and documented in a variety of annual reports, yearly goal
statements, performance appraisals, semester graduate survey reports, student activity
calendars, department budgets and the university's five-year plan.
While the University offers the services just described in all three units (personal
counseling, career services, and employment information services), there appears to be a
shortage of personnel. The coordinator of career services is employed as a flex employee,
therefore is only engaged in his duties 75% of the year. The senior secretary that serves
the career planning unit and the counseling unit is only engaged 90%, also as a flex
employee. According to the National Survey of Counseling Center Directors 2000, the
ratio of mental health professionals for universities with enrollments of 2,500 to 7,500 is
one mental health professional to every 1,238 students. At UT Martin during the fall
semester of 2000, the ratio was approximately 1:1959, significantly higher than schools
of comparable size and higher than the average ratio of all colleges and universities
reporting (n = 293) of 1:1517. The student employment unit has only two professional
staff (i.e., the coordinator and a secretary) and the rest of the activity is covered by four
part-time student workers.
There is no cooperative education and internship coordinator. Comparable
universities and colleges have substantially more career and employment professionals
available to serve students. This lack of appropriate resources and personnel has been
seriously neglected. A 1992 NACUBO Benchmarking Survey revealed that UT Martin is
the third lowest regarding expenditure for career planning and placement per student as
compared to 20 other similar institutions.
UT Martin Section V - 139
Specifically, personnel with graduate training in psychotherapy, career
counseling, job development, and experiential learning are needed to supplement the
existing staff in order to augment the staff/student ratio. Additionally, appropriate support
staff and office space would be necessary to accommodate this increase in staff size.
Given the strong evidence that suggests that retention is associated with secure
attachment, it is expected that this increase in staff will have a proportionate increase in
student retention, especially with those students in need. Within the counseling and career
service (inclusive of the student employment information service), student needs are the
highest priority. This is especially important in view of the serious consequences of
students not receiving the appropriate attention.
The Committee has determined that UT Martin is not in compliance.
Recommendation: It is recommended that additional professional staff be added
to this office to insure quality career counseling, employment guidance, and
related services.
Documentation/Support Materials:
Career Service Library
Career Service Roadmaps
Campus Interview Lists
Career Fair Participants’ List
Employment Policy and Procedures
Semester Graduate Surveys
Résumé Referral Services
Career Services Semester Summary
5.4.3.1.3 There should be clearly specified policies regarding the use of career
development services by students, alumni, and employers.
The University has clearly specified policies regarding the use of career
development services by students, alumni, and employers. The 2001-02 University
Catalog (page 7) states:
The office of counseling and career services provides personal
counseling, academic and career advising and employment information to
assist students in their emotional, interpersonal, intellectual, and
professional growth while pursuing their degrees and making the
transition to the world of work.
Section V - 140
A description of the office is included on page 13 of the 2001-02 Student
Handbook.
The University of Tennessee at Martin supplies career development,
student employment information, and personal counseling services to both
residential commuting and distance learning students, including those enrolled in
part-time study and graduate or post baccalaureate programs, as well as the
traditional full-time degree-seeking students. The services are free, available year-
round, and unrelated to the student‘s financial need. This office also assures that it
represents all students equally and complies with all Federal and State regulations
related to equal opportunity employment. The Coordinator of the Student
Employment Information Service is assisted by a certified professional secretary
(CPS) and four part-time student employees. Alumni are eligible for the services
rendered by the Career and Employment Information Service units. These
services are planned, measured, monitored, evaluated, and documented in annual
reports, yearly goal statements, performance appraisals, semester graduate survey
reports, a student activity calendar, department budgets, and the university's five-
year plan.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Counseling and Career Services Mission Statement
Counseling Policy and Procedures
On-Campus Employment Procedures
Off Campus Employment Procedures
Graduate/Alumni Employment Procedures
Position Description Questionnaires
University Catalog, 2001-02
Student Handbook, 2001-02
Documentation of Compliance with Criteria 5.4.3.1 Programs and Services
Should Statement Statement of Supporting Documentation
Compliance
5.4.3.1.1 Each institution should Compliance Student Handbook
provide personal counseling services NACUBO Benchmark Project
for students as well as a career Counseling Service Brochure
development program. Web pages for Each Unit:
Counseling Client Forms
UT Martin Section V - 141
Documentation of Compliance with Criteria 5.4.3.1 Continued
Counseling and Career Service
Annual Report
Student Employment Annual Report
Student Employment Brochure
National Survey of Counseling
Center Directors – 2000
5.4.3.1.2 An effective career Non-Compliance Career Service Library
development program should include Career Service Roadmaps
career information and planning, Career Service Campus Interview
placement services, career Lists
counseling, testing services and Career Fair Participants' List
follow-up activities Semester Graduate Surveys
Résumé Referral Services
Career Services Semester Summary
5.4.3.1.3 There should be clearly Compliance Counseling and Career Services
specified policies regarding the use Mission Statement
of career development services by Counseling Policy and Procedures
students, alumni and employers. On-campus Employment Procedures
Off Campus Employment
Procedures
Graduate/Alumni Employment
Position Description, Questionnaires
University Catalog, 2001-02
Student Handbook, 2001-02
5.4.3.2 Student Government, Student Activities, and Publications
5.4.3.2.1 The institution must develop a statement of the student’s role and
participation in institutional decision-making.
The student‘s role and participation in institutional decision-making is outlined on
pages 26-27 of the 2001-02 Student Handbook under the heading ―Student Governing
Bodies.‖ Six student bodies are termed governing bodies: The Student Government
Association (SGA), the Interfraternity Council (IFC), the National Pan Hellenic (NPHC)
Council, the Pan Hellenic Council, Student Activities Council (SAC), and Undergraduate
Alumni Council (UAC). The Student Government Association is the officially
recognized representative of the student body. SGA ―provides an orderly means of
student participation in the formulating and changing of policies, regulations and
procedures that affect their welfare (p. 26).‖ It meets regularly throughout the academic
year and welcomes the participation of any interested student. Representatives from the
division of student affairs attend most SGA meetings and meet on a weekly basis with the
executive committee of the SGA.
Section V - 142
The Interfraternity Council is responsible for ―the supervisory and governing of
all men‘s social and professional fraternities at the University of Tennessee at Martin,
keeping with University policies regarding any such organization. The specific purpose
shall be to instill in the members the highest regard for the traditions and standards of UT
Martin and to seek to promote the best interest of the university, to encourage scholastic
achievement among fraternity men, to foster recreational and social activities of
members, to establish and administer policies pertaining to recruitment, pledging,
initiation and general deportment and to promote the general welfare of such fraternities.
IFC is composed of an executive council, fraternity presidents and a representative from
each of the fraternities (p. 26).‖
The National Pan Hellenic Council (NPHC) is composed of the Black Greek letter
fraternities and sororities. ―The NPHC stresses and provides strategies on matters of
mutual concern and serves as the conduit through which plans are put into effect (p. 26).‖
The Panhellenic Council is the governing body for all social sororities on the UT
Martin campus, placing emphasis on recruitment and new member regulations and
procedures, fostering a sense of cooperation and understanding, and creating unity among
the sororities (p. 26).‖
The purpose of the Student Activities Council is to ―serve the students,
faculty/staff and friends of The University of Tennessee at Martin. The SAC plans and
promotes social, cultural, intellectual, and recreational events on or around the UT Martin
campus for all members of The University of Tennessee at Martin‖ (p.26).
The purpose of Undergraduate Alumni Council is to ―offer services to the UT
Martin undergraduate population with special emphasis placed on the stimulation of
interest and participation of students in Homecoming and other alumni related events‖ (p.
27).
The constitution of the SGA states the following:
The Student Government Association provides an orderly means of
student participation in the formulating and changing of policies,
regulations and procedures that affect their welfare. The SGA is composed
of three branches:
1. The executive branch composed of the president, vice president, and
secretary general.
UT Martin Section V - 143
2. The Student Senate composed of senators elected from each school
based on the total enrollment of the schools.
3. The judicial branch composed of a chief justice and five student
justices appointed by the SGA president and approved by the Student
Senate.
Elections are held in the spring semester under the supervision of the election
commission. As outlined on the Student Government Association web site, various
officers within the organization maintain posted office hours that may be used by
students to register their opinions and ideas. Executive assistants within the SGA act as
liaisons to specific campus organizations and are responsible for keeping these
organizations informed of SGA activities and ideas, as well as reporting to SGA
executive officers the concerns and suggestions of these organizations. For example, a
Minority Affairs Committee is responsible for gathering and communicating minority
concerns and ideas. The Minority Affairs Committee schedules at least one monthly
meeting with minority organizational groups informing them of action being taken by
SGA. The Freshman Council, another representative body of the SGA, has been
established as a forum in which to voice freshman opinion, needs, and concerns.
Representatives from the SGA participate in many university committees and task
forces. The president of the SGA serves on numerous search committees, the reallocation
task force, and at times serves on a panel presenting to the UT Board of Trustees. Other
students are convened to give input and advice into issues of concern; for example, the
retention task force members met with members of SGA to propose a convocation
ceremony, and the athletics director and coaches met with students to seek advice on
increased participation at athletic events. Minority students met with the vice chancellor
and her staff to give recommendations on improving social programming for African
American students.
The Committee has determined that UT Martin is in compliance
Documentation/Support Materials:
Student Handbook, 2001-02
University Catalog, 2001-02
Student Government Constitution
Section V - 144
5.4.3.2.2 The institution must have an activities program appropriate to its purpose
and encompassing student interests.
The University has a wide array of activities for students under the auspices of the
office of student life. These activities furnish students the opportunity to be involved in
the total collegiate experience, one of the University‘s goals that aids in fulfilling the
University‘s purpose ―to provide a quality undergraduate education in a traditional
collegiate atmosphere.‖ These are detailed in both the 2001-02 University Catalog,
(―Student Life‖, pp. 10-13) and in the 2001 Student Handbook (pp. 16-26). Among the
groups that offer activities on campus are various academic and honor organizations,
service organizations, student government organizations, social organizations, and the
Student Activities Council.
Students may opt to participate as members of student governing bodies or work
for school publications. Several campus ministries work cooperatively with the university
to further the social and ethical development of students. UT Martin also offers an active
campus recreation program that includes intramural sports and planned fitness and leisure
activities. Student life publishes a ―Good Times‖ calendar that shows upcoming social
events. The Honors Programs sponsors a speaker series throughout the academic year.
Movies are shown three times a week at the university center. Students are actively
involved in homecoming activities. Greek organizations sponsor a step show and a
―pyramid building‖ dance/acrobatic program. The Black Student Association coordinates
activities during black history month and throughout the year, working with UT Martin
African American alumni. Alpha Phi Omega sponsors the ―All Sing‖ competition, with
the proceeds going to a designated charity. The fitness center, paid for with special
student fees, is open daily during the academic year and is reserved exclusively for
student use. Dining services hosts a midnight breakfast during finals week. This fall more
than 550 students were served breakfast by faculty and staff with the chancellor, fully
outfitted in a tuxedo, performing the duties of maitre‘d of the event. A $500 cash
leadership award is given to the outstanding graduating senior(s) each commencement,
and honor students and other leaders are recognized at an annual awards ceremony.
Students work closely with the Division of Student Affairs in the planning and execution
of all such events and activities.
UT Martin Section V - 145
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Handbook, 2001-02
University Catalog, 2001-02
5.4.3.2.3 The institution must develop policies and procedures governing the
supervisory role of the institution over student activities.
UT Martin's policies and procedures governing the supervisory role of the
institution over student activities are outlined clearly in the student handbook and are
contained in the section that describes the divisions within Student Services, noted in the
2001-2002 Student Handbook under ―Office of Student Life‖ (p.11). The statement is as
follows:
The Office of Student Life serves as the central office of knowledge
about all campus activities and strives to make this information available
to the campus community through various promotional means. Student
Life is the hub for all student organization activities and serves as the
primary university advisor to the Student Government Association, the
Student Activities Council, and all Greek Councils. The Office of Campus
Recreation is also a major part of the Student Life Team. Campus
Recreation manages the recreational facilities, offers a variety of
intramural sports activities, offers a wide range of outdoor recreation
opportunities, and sponsors a host of special events throughout the year.
In conjunction with the various programming units on campus, the
Office of Student Life sponsors major campus events such as concerts,
theatrical productions, novelty productions, and theme weekends. Student
Life also assists student organizations in the production of their special
activities.
The Office of Student Life provides leadership development
opportunities for students through workshops and service oriented
projects. The office also directs and administers the University‘s Leaders-
Residence Program. The Office of Student Life is located in the
Administration building room 223.
In addition to the handbook, during Freshman Studies Week all incoming freshmen
receive a published pamphlet on ―Standards of Conduct.‖ Additional information
regarding student conduct can be found in the section entitled ―Consumer Complaints,‖
also found in the 2001-02 Student Handbook (p.3). This section specifically addresses
issues of noncompliance with rules and regulations that have been established to ensure
the rights and privileges of all members of the university community and provides a basis
Section V - 146
for orderly conduct of the affairs of the University. The categories of misconduct for
which students are subject to discipline are clearly identified.
The 2001-02 Student Handbook further states (page 5) that ―…responsibility for
the actual day-to-day operation of the judicial system and the handling of specific
disciplinary matters rest with the vice chancellor for student affairs and his/her staff.‖ The
Handbook states further, ―The student conduct officer is responsible for the
implementation of the campus judicial systems and for handling all student disciplinary
matters…the student conduct officer has the responsibility of administering appeals,
disciplinary cases to the appropriate boards in the event such action appears warranted.
Page 6 of the 2001-02 Student Handbook states, ―Disciplinary actions are taken and
penalties are assigned by staff members or appropriate committees and councils on the
basis of all attendant circumstances. Official notifications are given by the appropriate
office, and official records are maintained in the Division of Student Affairs.‖ Penalties
for violations of the standards of conduct are spelled out in detail.
Student organizations and the policies pertaining thereto are outlined in the 2001-
02 Student Handbook and are administratively the responsibility of the office of student
life. The registration process for forming student organizations is delineated, as well as
the terms of registration, membership eligibility and records, disciplinary actions and
penalties and the role of faculty/staff advisors. A listing of all registered student
organizations is in the handbook, beginning on page 19.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Handbook, 2001-02
University Catalog, 2001-02
5.4.3.2.4 When student publications or other media exist, the institution must
provide a clearly written statement of the institution’s responsibilities regarding
them.
The 2001-02 Student Handbook includes a statement entitled ―Publications‖ (p.
18) that identifies opportunities for students to work on the following campus
publications: the campus newspaper, The Pacer; the yearbook, and The Spirit. The
handbook notes that the UT Martin Publications Committee has ―responsibility for
supervising‖ the campus newspaper and yearbook. Although the department of
UT Martin Section V - 147
communications has taken the yearbook back under its supervisory umbrella and
manages day-to-day operations of the student newspaper (the department of English
plays the same role for the Bean Switch), periodic planning meetings are held between
the academic departments and the publications committee as the need arises.
The 2001-02 Student Handbook provides a statement of the institution‘s
responsibilities regarding the policies governing student publications (p.18). The role of
the publications committee is discussed in the 2001-02 Student Handbook (p. 18) which
states:
The Publications Committee establishes policies governing student
publications, appoints qualified students to editorial positions on the
yearbook and the campus newspaper, nominates faculty sponsors, and
recommends budget of official student publications. No campus student
publication may solicit advertising without this committee's approval. It is
the committee's responsibility to see that the publications meet standards
of objectivity and taste consistent with the committee's own code of Ethics
and Policy Guide. Official student publications, funded all or in part by
University-collected funds, must be approved by this committee. The
committee has authority to reprimand or replace staff, as well as to
recommend salaries and commissions. The committee shall also study
ways to integrate experience gained by the journalism and
communications program.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Handbook, 2001
Documentation of Compliance for Criteria 5.4.3.2 Student Government, Student
Activities, and Publications
Must Statement Statement of Supporting Documentation
Compliance
5.4.3.2.1 The institution must develop a statement Compliance Student Handbook, 2001
of the student‘s role and participation in University Catalog, 2001-02
institutional decision-making. Student Government Constitution
5.4.3.2.2 The institution must have an activities Compliance Student Handbook, 2001
program appropriate to its purpose and University Catalog, 2001-02
encompassing student interests.
5.4.3.2.3 The institution must develop policies and Compliance Student Handbook, 2001
procedures governing the supervisory role of the University Catalog, 2001-02
institution over student activities.
5.4.3.2.4 When student publications or other media Compliance Student Handbook, 2001-02
exist, the institution must provide a clearly written
statement of the institution‘s responsibilities
regarding them.
Section V - 148
5.4.3.3 Student Behavior
5.4.3.3.1 The institution must publish a statement of student rights and
responsibilities and make it available to the campus community.
The University publishes information about students‘ rights and responsibilities
in the 2001-02 Student Handbook, under ―University Policies and Procedures, Student
Conduct‖ (pp. 3-8). This section of the handbook is the official University of Tennessee
at Martin statement regarding student conduct and student rights and responsibilities as
individuals and as members of recognized student organizations or groups. It informs
students of their rights, acceptable and unacceptable behavior at the University, academic
integrity violations, disciplinary procedures, and appeals procedures.
The handbook is distributed through the office of housing to residence halls and
made available at the information desk in the university center to all other students as
well as being distributed to all faculty and staff through their individual
departments/units. In addition to the handbook, handbills documenting rights and
responsibilities are also readily available across campus, and can be found in the
residence halls, Crisp Hall (public safety), the library, and the information desk at the
Boling University Center.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Handbook, 2001-02
Standards of Conduct Handbills
5.4.3.3.2 The jurisdiction of judicial bodies (administrative, faculty, and student),
the disciplinary responsibilities of institutional officials, and all disciplinary
procedures must be clearly defined and broadly distributed.
The roles and responsibilities of administration and faculty pertaining to student
disciplinary procedures related to academic integrity are defined in the Faculty Handbook
(2.10.3) This section of the Faculty Handbook details student responsibilities related to
academic integrity and clearly defines violations of academic integrity. It also explains
student disciplinary procedures and the faculty responsibilities toward students. An
UT Martin Section V - 149
excerpt of the student disciplinary procedures that follows explains who is responsible for
carrying out the procedures:
Student violations of academic integrity should be dealt with either
within the academic department where the violation occurred or by the
Office of Student Affairs, depending upon the circumstances. In addition
to punitive action taken by a teacher, any student enrolled in the
University whose conduct is concluded to represent a serious violation of
academic integrity may be subjected to disciplinary action by the Office of
Student Affairs. No disciplinary action should be taken against a student
for violating academic integrity standards without prior formal notification
of the charges against him/her, what the action will be, and why it is being
taken. The student should also be informed of is/her right to appeal any
such action (Section 2.10.3.2).
As stated in the previous section, through the 2001-02 Student Handbook students
are informed of the University‘s policies and procedures in relation to students‘ rights,
consumer complaints, standards of conduct, and academic integrity (pp.3-5). By
informing students of these policies, students know what is expected of them. A judicial
system has been developed in case of violation of these policies and procedures. The
judicial process for students is clearly stated in the 2001-02 Student Handbook (pp. 5-7)
including on the UT Martin Web Site . These documented procedures ensure that students receive due process.
―When students are accused of violation of residence hall regulations, university policies
or regulations either individually or as a member of a group or organization, they may
expect a fair hearing and the right to appeal before the appropriate judicial board (p. 5).‖
This section of the handbook explains the judicial system including disciplinary
personnel (the chancellor, student conduct officer, student court, university council, and
traffic appeals board), hearing procedures, and disciplinary actions and penalties (loss of
privilege, disciplinary warning and/or loss of privilege, disciplinary probation,
suspension, indefinite suspension and permanent dismissal). The membership and
jurisdiction of the various committees involved in this process are clearly defined in the
2001-02 Student Handbook (pp. 5-7).
The student conduct officer is the primary point of contact for violations, working
with students if rules are violated or with the student appeals processes. The jurisdiction
of student judicial bodies, the student disciplinary responsibilities of institutional
Section V - 150
officials, and all student disciplinary procedures rest with the vice chancellor for student
affairs and her staff.
Documentation/Support Materials:
Student Handbook, 2001-02
Documentation of Compliance for Criteria 5.4.3.3. Student Behavior
Must Statement Statement of Supporting Documentation
Compliance
5.4.3.3.1The institution must publish a statement Compliance Student Handbook, 2001
of student rights and responsibilities and make it Standards of Conduct
available to the campus community. Handbills
5.4.3.3.2 The jurisdiction of judicial bodies Compliance Student Handbook, 2001
(administrative, faculty, and student), the
disciplinary responsibilities of institutional
officials, and all disciplinary procedures must be
clearly defined and broadly distributed.
5.4.3.4 Residence Halls
5.4.3.4.1 If an institution has residence halls, it must develop policies and procedures
governing them and must take reasonable precautions to provide a healthful, safe,
and secure living environment for the residents.
The University of Tennessee at Martin housing system is comprised of five
residence halls and two apartment complexes. There are 256 individual apartment units
and there is a total capacity of 2,091 units in the residence halls. Policies and procedures
governing the residence halls are set forth in the following documents:
Student Housing Handbook/Planner
Housing Applications and Contracts
Desk Receptionist Manual
Housing Office Manual
2001-02 Student Handbook
Hall Director‘s Manual
Assistant Hall Director‘s Manual
Resident Assistant‘s Manual
Students receive a copy of the Student Housing Handbook/Planner upon check-in
to the residence halls. The policies and procedures within this handbook cover policies on
alcohol and drugs, fire safety, tornado alarms and security, visitation, noise levels and
quiet hours, room entry policy, room checks, overnight guests, general hall policies,
violation of housing policies, policies on furniture, carpet, posters, pictures, flags, and
UT Martin Section V - 151
other decorations, bunk beds, applying for housing, housing contract, cancellation of
contract, assignment priority, refund policy, check in procedure, moving procedures,
break housing, closing guidelines, preparation for finals week and hall closings, and
check out procedures.
The documents listed that contain policies and procedures are incorporated into
staff training performed by the housing office and become a part of the overall
management of the UT Martin Housing system.
A healthful, safe, and secure environment is provided and maintained by several
physical and procedural provisions. These provisions include the following:
24 hour information station in each dorm, staffed by housing office personnel
or public safety personnel
Card entry system and door alarms on all outside doors
Security cameras
Custodial Service
Housing and UT Martin physical plant maintenance.
The educational mission of UT Martin ―to provide a quality undergraduate education
in a traditional collegiate atmosphere‖ is supported by the housing office as a part of its
daily operations. Quiet hours from 8 p.m. until 8 a.m. and visitation policies are enforced.
In addition, a 24-hour quiet hour policy is in effect during exam week. All resident
assistants are required to host three programs per semester, not including social programs.
Hall directors, assistant hall directors and resident assistants work closely with the office
of student life in order to bring about a cohesive life style that addresses the physical,
emotional, and community components of students living in UT Martin resident halls.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Office of Housing Student Handbook
UT Martin Student Handbook
Office of Housing Manual
ACUHO Benchmark Study
Housing Contracts
Hall Director Manual
Asst. Hall Director Manual
Resident Assistant Manual
Custodial Workload Forms, Office of Housing
Fire Drill Reports, Office of Housing
Room Check Reports, Office of Housing
Section V - 152
Desk Receptionist Manual, Office of Housing
Office of Housing Manual
Hall Director Manual
Asst. Hall Director Manual, Office of Housing
Resident Assistant Manual, Office of Housing
5.4.3.4.2 The learning environment in the residence halls must support the
educational mission of the university.
Consistent with UT Martin‘s mission of promoting the total collegiate experience,
the stated goal of the UT Martin housing system is ―to provide a living learning
environment that enhances the student‘s ability to meet his/her academic purposes and
emphasizes personal growth and development on an individual and community basis at a
competitive and justifiable cost.‖ The UT Martin office of housing has realized this goal
through proper facilities maintenance, necessary security measures, appropriate
programming installing internet wiring in all rooms, establishing computer labs in the
halls, enhancing the kitchen facilities, and working with academic department and
international programs to provide specialized housing.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Office of Housing Student Handbook
Student Handbook, 2001-02
Desk Receptionist Manual
Office of Housing Manual
Hall Director Manual
Asst. Hall Director Manual
ACUHO Benchmark Study
5.4.3.4.3 An adequate staff organization should be given responsibility for the
administration of the residence hall system. The staff should have sufficient
academic training and experience to enhance the learning environment in the
residence halls.
Management of the UT Martin Housing system is well organized and staffed by
qualified personnel. The director of the UT Martin housing office has 30 years experience
working with housing issues, and holds a master‘s degree. He has also been an active
participant in a variety of housing conferences, including Tennessee Association of
College/University Housing Officers (TACUHO), Southeastern Association of Housing
Officers (SEAHO), and Association of College/University Housing Officers (ACUHO).
UT Martin Section V - 153
The assistant director of housing has 11 years experience working with housing issues,
and likewise holds both a BS and an MA. Each residence hall is staffed with a hall
director who holds at a minimum a bachelor‘s degree, an assistant hall director and each
floor has a residence assistant. Directors and resident assistants (RA‘s) have a scheduled
training plan. In the fall of 2001, all RAs participated in an 11-day training schedule that
included lectures on diversity, conflict resolution, professional conduct, community
building, and the general roles and responsibilities of housing staff. All RAs are also
required to attend a number of seminars dealing explicitly with problems that students
might confront, including eating disorders and alcohol management.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Office of Housing Manual
Organizational Chart
Staff Résumés/Employment forms
Résumés
Training Syllabus
Documentation of Compliance for Criteria 5.4.3.4 Residence Halls
Must Statements Statement of Supporting Documentation
Compliance
Compliance Office of Housing Student
5.4.3.4.1 If an institution has residence Handbook
halls, it must develop policies and Student Handbook, 2001-02
procedures governing them. If an Desk Receptionist Manual
institution has residence halls, it must take Office of Housing Manual
reasonable precautions to provide a ACUHO Benchmark Study
healthful, safe, and secure living Housing Contracts
environment for the residents.
Hall Director Manual
Asst. Hall Director Manual
Resident Assistant Manual
Custodial Workload Forms, Office
of Housing
Fire Drill Reports, Office of
Housing
Room Check Reports, Office of
Housing
Desk Receptionist Manual, Office of
Housing
Office of Housing Manual
Hall Director Manual
Asst. Hall Director Manual, Office
of Housing
Resident Assistant Manual, Office
Housing
Section V - 154
Documentation of Compliance for Criteria 5.4.3.4 Continued
5.4.3.4.2 The learning environment in the Compliance Office of Housing Manual
residence halls must support the Student Handbook, (2001-02)
educational mission of the institution. Desk Receptionist Manual
Office of Housing Manual
Hall Director Manual
Asst. Hall Director Manual
ACUHO Benchmark Study
Should Statement Statement of Supporting Documentation
Compliance
5.4.3.4.3 An adequate staff organization Compliance Office of Housing Manual
should be given responsibility for the University Organizational Chart
administration of the residence hall system Staff Résumés/Employment Forms
The staff should have sufficient academic Office of Housing Résumés
training and experience to enhance the Office of Housing Training
learning environment in the residence Syllabus
halls.
5.4.3.5 Student Financial Aid
5.4.3.5.1 The institution should provide an effective program of financial aid
consistent with its purpose and reflecting the needs of its students.
With the cost of obtaining an education continuing to climb and the amount of
higher education financial support provided by the state declining, the student has to bear
more of the costs. In addition to the rising costs, many UT Martin students are first-
generation college students, a fact that places even more importance on UT Martin
assisting students with the financial resources necessary for them to be successful.
UT Martin‘s office of student financial assistance realizes the needs of students in the
area of financial assistance and strives to meet these needs through a student-centered
office dedicated to providing excellent, expedient service using a progressively
automated financial aid delivery system. The office is dedicated to offering quality
services in a caring manner, while maintaining the fiscal integrity of UT Martin‘s
financial aid programs.
During FY 2001, 4,897 students (approximately 82% of the student population)
received some type of financial aid. The University provides assistance to students in the
form of scholarships, grants, loans, and work-study programs. The University participates
in the following federal and state regulated student aid programs:
UT Martin Section V - 155
Federal Pell Grant
Federal Supplemental Educational Opportunity Grant
Federal Work-Study
Federal Perkins Loan
Federal Family Educational Loan Programs
Subsidized Federal Stafford Loan
Unsubsidized Federal Stafford Loan
Federal PLUS Loan
Tennessee Student Assistance Grant
The office of student financial assistance consists of a director, six full-time staff
members, and several student workers. The office hours are Monday through Friday, 8:00
a.m. to 5:00 p.m. Students receive information about financial aide as prospective
students during Senior Days and as incoming freshmen during Summer Orientations and
Registration (SOAR).
A supply of applications and brochures is maintained within the financial aid
office for students and parents who visit on campus. The same information is available
online at UT Martin‘s financial aid Web page at . This
information will assist in the application process with step-by-step instructions, priority
dates and helpful tips. The Web page also has links to other financial aid resources,
including for online submission of the FAFSA.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Office of Student Financial Assistance Policy and Procedures Manual
Program Participation Agreement
5.4.3.5.2 Effective program administration should include counseling students on
the efficient use of their total financial resources.
The University provides an effective means by which students can learn to meet
their financial needs and plan the most effective use of personal and financial aid funds.
Information on how to obtain and use financial aid funds is shared with students and
parents through on-campus efforts during senior days, student orientation and registration
Section V - 156
days, Freshman Studies, entrance and exit interviews, and other on-site visits. Off-
campus efforts to share information about financial assistance include providing materials
at high school workshops at various locations throughout the state and during UT Martin
nights held in various locations. Increased automation of the financial aid packaging
system has allowed UT Martin to develop a financial aid web page through which
students are able to access information about financial aid. The web address is
.
The office of student financial assistance offers several efficient on-line services
that allow students to retrieve and print forms necessary for the application of financial
aid. These forms include student loan request forms; dependent care documentation
forms, satisfactory academic progress appeal forms, authorization to use Title IV funds
forms, verification worksheets, and requests for professional judgment forms. These
forms are implemented in the cases of extenuating financial circumstances. An aid
administrator may use professional judgment on a case-by-case basis to make specific
changes to a student‘s FAFSA data due to the student‘s special circumstances. The
website furnishes a complete narrative of each student aid program offered at the
university, discusses the common errors made during the application process, and offers a
useful glossary of financial aid terms, a financial aid planner, and a staff directory. UT
Martin has also initiated an online service for students to pay fees with their financial aid
and has plans to implement online award letters in the near future.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Entrance/Exit Interview Packets
Events Schedule
http://www.utm.edu/admin/finaid/
5.4.3.5.3 There must be provision for institution-wide coordination of all financial
aid awards.
Students applying for financial assistance at UT Martin are considered for all
types of student financial assistance, both need and non-need based. Application is made
first through the completion of the Free Application for Federal Student Aid form. The
results of the U.S. Department of Education‘s analysis are electronically entered into the
University‘s SCT Banner 2000 financial aid software. Applications are monitored
UT Martin Section V - 157
through a system of checks and balances programmed into the system and a financial aid
package is awarded through the Banner automated financial aid packaging program. The
office of student financial assistance generates all offers of need-based financial
assistance.
Students applying for academic scholarship assistance through the University
begin the process by completing an admissions application. Students interested in being
considered for one of the talent-based scholarships (i.e., band, music, and athletics) begin
the process by contacting the appropriate department or program and completing an
application to audition. All scholarships, regardless of source, are coordinated through the
office of student financial assistance under the direction of the scholarship coordinator.
While a number of campus offices award scholarships (such as the athletic department
and admissions), the office of student financial assistance has sole responsibility for
crediting a student‘s account with the University.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
University Catalog, 2001-02
5.4.3.5.4 All funds for financial aid programs must be audited in compliance with all
federal and state requirements.
All funds disbursed to students are audited and reviewed for compliance with
institutional, state, and federal regulations. The University internal auditor periodically
reviews policies and procedures in the office of student financial assistance and
Tennessee auditors conduct audits on-site biannually. The office is also audited by the
Tennessee Student Assistance Corporation on a random basis. The U.S. Department of
Education conducts a review of financial aid offices participating in Title IV programs
randomly. The last program review was conducted in the fall of 1998. To participate in
programs under the Higher Education Act of 1965, as amended, the University must
submit an ―Application for Institutional Participation‖ to the U.S. Department of
Education. This application and the resulting ―Program Participation Agreement‖ ensure
that the institution maintains the capability to administer the various programs outlined
above and that the University will abide by the terms and conditions set forth in that
agreement.
Section V - 158
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Audit Reports
Program Participation Agreement
5.4.3.5.5 An institution participating in Title IV programs must comply with the
regulations in the student loan programs as established under Title IV of the 1992
Higher Education Amendments. Excessive default rates in the student loan program
may be cause for conducting a special evaluation.
The University participates in the Federal Family Educational Loan Program
(FFELP) by awarding subsidized and unsubsidized Federal Stafford loans and Federal
PLUS loans. The loan default rate for the FFELP program is 6.7%. The University uses
the SCT Banner 2000 financial aid software to monitor loan limits, both grade level and
aggregate, loan default status, tracking requirements and enrollment hours. The office of
student financial assistance also monitors satisfactory academic progress after each term.
UT Martin‘s office of student financial assistance is in compliance with Title IV as
evidenced by audits that include the FFELP policies and procedures as part of the scope
of coverage and by continued eligibility to participate in the student loan program as
acknowledged in the program participation agreement issued by the Department of
Education.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
U.S. Department of Education’s FY 1997-99 Official Cohort Default Rate
Notification Letter
Documentation of Compliance for Criteria 5.4.3.5 Student Financial Aide
Must Statement Statement of Supporting Documentation
Compliance
5.4.3.5.3 There must be provision for Compliance University Catalog, 2001-02
institution-wide coordination of all financial
aid awards.
5.4.3.5.4 All funds for financial aid programs Compliance Audit Reports, Financial Aid
must be audited in compliance with all Program Participation Agreement,
federal and state requirements. Financial Aid
5.4.3.5.5 An institution participating in Title Compliance U.S. Department of Education's FY
IV programs must comply with the 1997-99 Official Cohort Default Rate
regulations in the student loan programs as Notification Letter
established under Title IV of the 1992 Higher
Education Amendments. Excessive default
rates in the student loan programs may be
cause for conducting a special evaluation.
UT Martin Section V - 159
Documentation of Compliance for Criteria 5.4.3.5 Continued
Should Statement Statement of Supporting Documentation
Compliance
5.4.3.5.1 The institution should provide an Compliance Office of Student Financial Assistance
effective program of financial aid consistent Policy and Procedures Manual
with its purpose and reflecting the needs of Program Participation Agreement
its students.
5.4.3.5.2 Effective program administration Compliance Entrance/Exit Interview Packets,
should include counseling students on the Financial Aid
efficient use of their total financial resources. Events Schedule, Financial Aid
5.4.3.6 Health Services
5.4.3.6.1 An institution must provide access to an effective program of health
services and education consistent with its purpose and reflecting the needs of its
constituents.
The mission, goals, and five-year plan of the university student health center fit
very well within the mission, goals and five-year plan of the university itself. The student
health center provides health care to all students, and the center provides services to
university employees for work-related illnesses, injuries and immunizations. The student
health center is housed in its own building located on campus and is open from 8:00 a.m.
to 4:00 p.m. Monday through Friday during fall and spring semesters. A family nurse
practitioner has regular hours from 9:00 a.m. until 1:00 p.m. each Monday through Friday
in the center, and a physician is available for consultation at these times. For urgent care
outside of regular hours, students are referred to the public safety office or to the local
hospital emergency room. The hospital is located approximately one-half of a mile from
the heart of the campus. The University enjoys an excellent working relationship with the
medical facility.
A registered nurse supervises the student health center and is assisted by two
licensed practical nurses all of whom are on duty for eight hours each day. Appointments
are encouraged, but service is also provided to walk-ins. The center provides initial
screening to students who need medical care. Services are rendered on the spot for most
illnesses and small injuries, and physician or hospital care is recommended when needed.
Emergency transportation is provided by the Public Safety Department when necessary.
Limited diagnostic testing is provided in a certified laboratory located in the center
facility. The student health center provides programs concerning health related issues to
the university residence halls and student organizations including meningitis, hepatitis,
Section V - 160
and measles. In addition, the center maintains a Web site,
describing its mission, services
provided, hours, telephone number, staffing, and other information concerning its
operations.
Funding for the student health center is provided from the general University
budget. The center is allotted an amount based on total student enrollment for each
semester. Medical expenses incurred outside the center are the responsibility of the
student. Records for each student or employee visitor are kept for a period of ten years
from the date of the most recent visit with the exception of immunization records
administered in student health, which are kept indefinitely as required by statute. The
student health center of the University of Tennessee at Martin is a member of the
American College Health Association in good standing. The student health center
provides the following services:
General Outpatient Care
First Aid Care
Emergency Care
Limited Laboratory Services
Vaccines
Physicals
Allergy Injection Clinic
Confidential STD Screening.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Student Handbook, 2001
Student Health Center Mission Statement
Student Health web page,
Documentation of Compliance for Criteria 5.4.3.6 Health Services
Must Statement Statement of Supporting Documents
Compliance
5.4.3.6.1 An institution Compliance Student Handbook, 2001
must provide access to an Student Health Center Mission Statement
effective program of health Student Health web page,
services and education
and reflecting the needs of
its constituents.
UT Martin Section V - 161
5.4.3.7 Intramural Athletics
5.4.3.7.1 Intramural sports programs contribute to the personal development of
students and should be related to the total program of the institution.
The university offers students a wide range of recreational activities to enhance
their physical and social development. These activities are provided by the office of
campus recreation through its intramural sports programs and also through other
sponsored events both on and off campus. Intramural sports include traditional team
sports such as soccer, football, basketball, softball, and volleyball; there are leagues for
males, females, and coed leagues. Facilities including weight rooms, outdoor tracks, an
olympic-size swimming pool, basketball courts, racquetball courts, and tennis courts are
available for use by individuals or groups. There are regularly scheduled trips for
interested students for canoeing, hiking, skiing, and rafting, many of these trips are
overnight trips are made to several different parts of the country.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
UT Martin Good Times Calendar
Campus Recreation Mission Statement
(Other Recreation Publications)
5.4.3.7.2 These programs should be directed and supervised by qualified personnel
and should be appropriately funded.
Qualified personnel plan and supervise UT Martin‘s intramural programs, which
fall under the office of campus recreation. The director of the office has seven years
experience coordinating intramural programs and holds both a B.S. in physical education
and health and an M.S. degree in secondary education. The coordinator of intramural
athletics, has a B.A and M.A in Political Science and has nine years of experience serving
the following positions: program coordinator for fitness, recreation and wellness, at the
University of Southern Indiana, league coordinator and facility supervisor in Perryville,
Missouri, plus experience at Southern Illinois University as a graduate assistant for
intramural sports, intramural sports supervisor and intramural sports official.
In addition to the director and coordinator positions, the office of campus
recreation employs 12 supervisors and 60 officials in the intramural programs, all of
Section V - 162
whom are students. The office of campus recreation receives approximately $188,000 a
year from the E and G budget, which covers professional salaries, clerical support, and
operating expenses. Additional funding is provided by student activities fees to cover
equipment purchase and other large items.
The Committee has determined that UT Martin is in compliance.
Documentation/Support Materials:
Intramural Budget Paper
Staff Résumés and Job Descriptions
Office Organization Chart
Employee Training Program
Documentation of Compliance for Criteria 5.4.3.7 Intramural Athletics
Should Statement Statement of Supporting Documents
Compliance
5.4.3.7.1 Intramural sports programs contribute to Compliance Campus Recreation Mission
the personal development of students and should Statement
be related to the total program of the institution Good times Calendar, UT
Martin
(Other Recreation
Publications)
5.4.3.7.2 These programs should be directed and Compliance Intramural Budget Paper
supervised by qualified personnel and should be Staff Résumés and Job
appropriately funded Descriptions
Office Organization Chart
Employee Training Program
UT Martin Section V - 163