HCM 384-3 p.1
OFFICE OF OFF-CAMPUS ACADEMIC PROGRAMS
COLLEGE OF APPLIED SCIENCES AND ARTS
SOUTHERN ILLINOIS UNIVERSITY, CARBONDALE
HCM 384-3 Equipment and Materials Management in Health Facilities
979 Palencia Court
Chula Vista, CA 91910
Telephone: 619.216.3366 (Home Office) 619.227.1430 (Mobile)
E-Mail: Grant_Canfield@msn.com (Best Option)
Grant has been working in health care since 1966. He has held various positions in
administration with some of Southern California’s leading healthcare facilities and
systems and spent several years as an independent consultant for materials
management and information systems development. He is currently a Supply
Consultant and analyist with OmniCell, Mountain View, CA. Grant completed his MBA
with a Health Care Administration emphasis through the University of Phoenix..
A focus on the preparation of health care administrators with the necessary
management tools to assure comfort, safety, and well-being of patients, hospital
personnel, and visitors, and to focus their attention on sound maintenance management
practices, materials, procurement, storage and preservation, records keeping and the
utilities systems needed in a health care facility.
McLaughlin, D., & Hays, J. (2008), Healthcare Operations Management, American
College of Healthcare Executives.
HCM 384-3 p.2
1. The student will be able to inspect and evaluate the organization and
management of the maintenance department and the building and planned
2. The student will be able to assess the effectiveness of the performance of the
3. The student will be able to determine the effectiveness of the solid waste
disposal system, management of the heat energy processes, air conditioning
system, and lighting systems for the health care facility.
4. The student will be able to inspect and evaluate the fire safety program and
safety programs for electrical and electronic systems and devices.
5. The student will be able to determine the effectiveness of the purchasing and
handling of materials, and the management of purchased utilities.
6. The student will be able to determine the effectiveness of the security system
for the health care facility
7. The student will be able to inspect and assess the effectiveness of the x-ray
and surgical facilities.
Each student will be required to accumulate 70 percentage points in order to receive a
letter grade of C or better. Points will be given for a Mid-Term and Final Examination
and a presentation as follows:
April 10, 2010 : Midterm examination 31
April 24, 2010 Presentations 31
April 25, 2010 Final Examination - Comprehensive 31
Class Duration Ambiguity Bonus 2
Class Duration Participation and Contribution 5
Make up exams may be accepted for pre-arranged, legitimate absences. Test
questions are normally short answer. As grading such answers is somewhat subjective,
all such scores are available to be challenged by the student. Each ambiguous answer
to an ambiguous question will be graded in the students favor. Having said that, no
student will be penalized a letter grade due to a single point. No student will be forgiven
the requirement to present in class.
During the course, we will cover Chapters 1, 2, 4, 5, 6, 7, and 13, as well as parts
of Chapters 8, 9, and 12 if time permits.
HCM 384-3 p.3
In affirmation of the importance of prompt and regular attendance as part of a quality,
learning environment, your attendance at each session is highly encouraged. Although
points will not be directly deducted for absences it has been the instructor’s experience
that reduced test scores bear a direct relationship to poor attendance and habits of
tardiness. University rules with regard to missed hours will be followed, however
missing more that the equivalent of two full day sessions will result in a grade of
F More than the equivalent of 2 days absence including
tardiness, regardless of scores.
Pre-read chapters 1 and 2 with emphasis on:
o Page 4 - Purpose
o Page 5 - Challenge
o Page 6 - Box 1.1
o Page 7 - Box 1.2, points 5,6,8 and 9
o Page 8 - KBM
o Page 9 - Systems Look
o Page 10 – System Stability and feedback
o Pages 12-15 – All
o Chapter 2 – All History of Performance Improvement
o Discussion Questions 1-4, 6-9
Pre-read chapter 13
Write a one page paper dated April 26, 2010: “Why I received an “A” in this
class.” This may be written in class.
We will discuss Environment of Care issues. Come to class knowing what the
Environment of Care is. We will also discuss preventive vs. remedial
maintenance. Learn what preventive and remedial mean.
Attempt to find the acceptable level for patient care equipment to be operational
(Hint: JCAHO standard)
Be able to define the difference between safety and life-safety.
HCM 384-3 p.4
o Possible sources: A hospital administrator or department head in charge of
Plant Operations, Security, Housekeeping or other support services, a
hospital safety officer, the JCAHO web-site.
The instructor may provide you with additional reading materials.
Have PowerPoint available or a source that will let you use theirs. It is optional to
do a presentation without PowerPoint.
We will prepare a sample of the presentation for the last weekend.
We will begin to discuss materials management issues and the financial and
customer service issues that relate to the management of portable equipment
Homework for next weekend – cupboard or closet inventory including:
o Item Description
o Approximate cost
o Expiration Date (if any)
o Current Value – before you throw it out
o Total Value
Pre-read Chapters 4 and 5 with particular emphasis on
o Chapter 4 Strategy and the Balanced Scorecard
o Discussion Questions 3 and 4
The Midterm exam will be given on Saturday after lunch, graded Saturday night
and returned Sunday morning. Questions will be from both reading materials
and class discussions to date
Exams will be returned and reviewed
In-depth discussions of the “supply chain” and business analysis tools will be
20 / 21 August:
We will finish our discussion of materials management issues and their
relationship with each other and with our customers.
Pre-read chapters 6 and 7
Student presentations will begin Saturday morning or afternoon, depending on
class size and progress.
The final exam will be given Sunday afternoon following the presentations and
HCM 384-3 p.5
1. What does FAQ stand for?
a. I have no idea but this is a Frequently Asked Question that I will research
2. Do I have to buy the book?
a. It is a University Requirement. Exams and quizzes are open book, open
note. There will be some test questions taken directly from the book.
3. Since the exams are open book, open note, open computer; I can wait until
the exam to read only enough to answer the question, right?
4. Right. Although, it has been noted that the average time for a student to take
a test is ½ hour if they have pre-read the book and 3 hours if they have not.
5. Are the tests timed?
a. No. We’ll start the mid-term and final after lunch and you’ll have until the
end of the day to complete them
6. Do you ever fail students?
a. No. They fail themselves. Three failed themselves in the last class I
7. Is this class as boring as it sounds?
a. Most people enjoy it, actually, and learn something from each other at the
same time. What a deal.
8. What time do we get out?
a. 4:50 p.m. but in an adult session, you may leave when you desire, of
course. You may later wish you hadn’t. Also note the attendance policy
9. What is the class presentation?
a. Each student is required to present a scenario to the class wherein that
student has identified an ongoing process or system problem relating to
materials or equipment management. The problem needs to be one that
the student reasonably expects to be able to resolve in the real world.
The presentation should be 10 to 15 minutes in length and may use visual
aids to assist the audience in understanding and appreciating the problem
and its recommended resolution.
i. The presentation needs to be in the form of:
3. Solutions explored – at least three
4. Solution chosen to pursue, step by step
5. Obstacles to overcome
6. Strategies needed to overcome the obstacles
7. Resources and permissions required
8. Results expected
b. PowerPoint and an oral delivery is the preferred method of presentation
but alternatives can be proposed for lack of availability of PowerPoint.
HCM 384-3 p.6
c. A written paper is not required if the Power Point presentation is provided
electronically. Printouts of the presentation are neither required nor
d. CAUTION: Presentations representing something you participated in
during the past or that are not something you can realistically influence will
not bring any credit and your final score will be based on your mid-term
and final examinations – even if you follow the format above.
10. Can we use our laptop computers and calculators?
a. Yes. For both normal and test work. In fact many of our discussions will
be grounded in digital format so laptops can be used to make
supplemental notes and for the exams.
Safety Instructions: Instructors will provide guidance and direction to students in the
classroom in the event of an emergency affecting your location. It is important that you follow
these instructions and stay with your instructor during an evacuation or sheltering emergency.
If you are located on a military installation, and depending on the type emergency a senior
military member may take control of the situation and direct you on the action to take. Please
follow their instructions and do as asked. Similarly, if you are at a community college, their
security personal may arrive and take control of a situation, please follow their instructions as
Academic Dishonesty: Students may be subject to disciplinary proceedings resulting in an
academic penalty or disciplinary penalty for academic dishonesty. Academic dishonesty
includes, but is not limited to, cheating on a test, plagiarism, or collusion.
ADA Statement for Students Requiring Special Accommodations: As per 504 of the
Vocational Rehabilitation Act of 1973 and the American Disabilities Act (ADA) of 1990, if
accommodations are needed, inform the instructor or program advisor as soon as possible.