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Standard and Accounting and Report System (STARS)/One Pay (OP) System Application Performance-based Work Statement (PWS) for Information Technology (IT) Services 1.0 Introduction: The Navy Supply Information Systems Activity (NAVSISA) Defense Solutions Department located at Mechanicsburg, PA, is acquiring support services to provide system design, technical, functional, maintenance, production and knowledge transfer support for the Standard Accounting and Reporting System (STARS) and One Pay (OP) system applications to provide financing and accounting support to the Defense Finance and Accounting System (DFAS), other Navy and Department of Defense (DOD) organizations. 2.0 Background: 2.1. Requiring Organization: Navy Supply Information Systems Activity (NAVSISA) Code 92 5450 Carlisle Pike Mechanicsburg, PA 17055-0787 2.2. Project Description: NAVSISA is the Central Design Agency (CDA) for the STARS/OP system application. NAVSISA is to provide system design, maintenance, and production support for the STARS/OP applications which support Defense Finance and Accounting System (DFAS), other Navy and Department of Defense (DOD) organizations. STARS is a standardized accounting system which combines financial management for multiple major commands with automated data processing to provide general ledger fund accounting support to the Navy. STARS satisfies regulatory and statutory requirements governing accounting processes. STARS provides general ledger control, funds status reporting, cost accounting, official subsidiary and business reporting, on-line input and inquiry, pre-validation of select payments and efficient and timely accounting. Major subsystems included in STARS are Field Level (FL) and Headquarters (HQ). OP is an online commercial entitlement system designed to accept invoice input from both Electronic Data Interchange (EDI) and remote site batch systems. The system provides invoice tracking, online inquiry, status reports, and check issue reporting. OP also provides a report of expenditures to the U.S. Treasury. 3.0 Scope: The effort under this PWS requires the contractor to provide support in all aspects of the functional, technical, programming, and maintenance areas for the STARS/OP system application life cycles and provide mentoring/knowledge transfer to Government resources. The contractor shall provide users of the STARS/OP system support to enable DFAS, other Navy and Department of Defense (DOD) organizations to fulfill their financial and accounting responsibilities. 4.0 Directives: The contractor shall comply with the following directives: SECNAVINST 5510.30b – DON Personnel Security Program SECNAVINST 5210.8D – DON Records Management DOD 8570.1-M – Information Assurance Workforce Improvement Program DOD 8510.1 – DOD Information Assurance Certification and Accreditation Process DOD Directive 8500.1E – Information Assurance DOD Directive 8500.2 – Information Assurance Implementation DOD Manual 4161.2M – Manual for Performance of Government Property Administration NAVSISA Project Management Methodology (PMM) Guidebook NAVSISA Standard Service Process (NSSP) 5.0 Specific Tasks: 5.1 The contractor is contractually obligated to perform functional, technical, programming, and mentoring/knowledge transfer support to the STARS/OP support staff in the Defense Solutions Department located at NAVSISA Mechanicsburg, PA during the performance period of this PWS. Not every performance requirement has a related performance standard, performance assessment or measurement expressed in this document. In such cases, the performance standard, performance assessment or measurement is inherent in the specified task. Performance is to be in accordance with NAVSISA’s Project Management Methodology (PMM), NAVSISA Standard Service Process (NSSP), Defense Finance and Accounting System (DFAS) and other customer/sponsor standard commercial best business practices. 5.1.1. The contractor shall establish project milestones, functional requirements, Project Design Documents (PDDs), program specifications, programming support, test plans, Software Test Plans/Descriptions/Reports (STP/D/Rs), implementation plans, and training plans to support STARS/OP program deliverables. The contractor shall provide to the Technical Point of Contact (TPOC)/Resource Manager (RM)/Project Manager (PM) status summarizing in detail, updates and progress of assigned tasks as requested by the TPOC/RM/PM. Performance Standard: The contractor shall perform this task in compliance with NAVSISA’s Standard Service Process (NSSP) by the TPOC/RM/PM specified due date. 100% of all functional requirements, program specifications, PDDs, STP/D/Rs shall be documented. Performance Assessment Method: The TPOC/RM/PM will review to ensure assigned tasks are documented and due dates are met. 5.1.2. The contractor shall provide maintenance support and troubleshoot STARS Problem Reporting/Tracking System (SPRATS) to ensure continuity of service to STARS/OP system applications and users and to maintain STARS/OP functionality. The contractor shall provide maintenance updates, changes, and fixes in accordance with the proposed SPRAT Guidance. The contractor shall provide the TPOC/RM/PM status summarizing progress of the assigned task. Performance Standard: Maintenance and fixes shall be completed within the assigned due date. The contractor shall ensure there are no interruptions in the functionality of the STARS/OP system applications within the TPOC/RM/PM assigned due dates. Performance Assessment Method: The TPOC/RM/PM or his/her designated Government representative will ensure tasks are in compliance with the SPRAT Guidance and negotiated timeframes are met. 5.1.3. The contractor shall interact/interface with Government internal and external IT Specialists/managers/sponsors, hardware and software vendors, telecommunication providers, other IT contractor resources, and customers in the performance of all assigned duties. Performance Standard: The contractor shall perform this task on a daily basis and shall not have more than two customer complaints reported any month during the contract period. Performance Assessment Method: The TPOC/RM/PM will review documented complaints, validate and report the findings to the COR. 5.1.4. The contractor shall identify potential performance or functionality problems that may be encountered by STARS/OP system applications. The contractor shall provide a plan to avert problems and make recommendations on strategies and approaches to resolve all issues and concerns. The contractor shall provide the TPOC/RM/PM status summarizing progress of the assigned task. Performance Standard: The contractor shall identify problems immediately as discovered and report to the TPOC/RM/PM recommendations for resolution. The contractor shall ensure resolution of potential problems within the TPOC/RM/PM assigned due date. Performance Assessment Method: The TPOC/RM/PM or his/her designated Government representative will review the plan to ensure reported problems and corrective actions are documented and due dates are met. 5.1.5. The contractor shall provide Rough Order of Magnitude (ROMs) and estimates for each of their assigned projects to support STARS/OP to include task description, estimated hours, and estimated delivery date. The contractor shall provide the TPOC/RM/PM status summarizing progress of assigned tasks. Performance Standard: ROMs must be completed within five working days and estimates within 45 calendar days. The contractor shall provide status for this task as specified by the TPOC/RM/PM. Performance Assessment Method: The TPOC/RM/PM or his/her designated Government representative will conduct internal review for accuracy and consistency to ensure customer/sponsor satisfaction. 5.1.6. The contractor shall provide knowledge transfer for the purpose of increasing broader and more proficient skills in the Government organic resources in the functional, programming, technical areas of the STARS/OP system and all interfaces/applications. The contractor shall provide the TPOC/RM/PM status summarizing progress of the assigned task. Performance Standard: The contractor shall perform this task as specified by the TPOC/RM/PM. The contractor shall report status of knowledge transfer tasks as designated by TPOC/RM/PM. Performance Assessment Method: The TPOC/RM/PM will review status for progress and accomplishments, discuss and resolve problems, monitor/evaluate performance to ensure assigned tasks are documented and due dates are met. Status reports from Government personnel will include knowledge transfer events and will be reviewed by the TPOC/RM/PM to ensure knowledge transfer is occurring. 5.1.7. The contractor shall provide functional, programming and technical assistance on related STARS/OP projects that may interface with Department of Defense (DOD) systems such as Wide Area Work Flow (WAWF), Fastdata, Defense Travel System (DTS), Defense Contract Administration Services (DCAS), and other EDI/DOD system applications. The contractor shall provide the TPOC/RM/PM status summarizing progress of assigned tasks. Performance Standard: The contractor shall perform this task as assigned by the TPOC/RM/PM within the negotiated timeframe. Performance Assessment Method: The TPOC/RM/PM will ensure tasks are in compliance with the STARS/OP structure, DFAS standard practices and DOD directives/policies. 5.1.8. The contractor shall provide functional, programming and technical assistance with coding/testing, data conversions, data extracts and mapping support for conversion/transition of STARS to Navy ERP and/or other systems to STARS/OP. The contractor shall provide the TPOC/RM/PM status summarizing progress of assigned tasks. Performance Standard: The contractor shall perform this task as assigned by the TPOC/RM/PM within the negotiated timeframe. Performance Assessment Method: The TPOC/RM/PM will ensure tasks are in compliance with the STARS/OP structure and DFAS standard practices. 6.0 Management: The contractor shall keep the TPOC/RM/PM advised of the progress of tasks and any possible impediments to meeting the specified deliverable date as assigned/required. 7.0 Documentation/Deliverables: All deliverables must meet the format requirements specified by the TPOC/RM/PM. Documentation related to these services shall be made available electronically. Specified task/projects shall be delivered on schedule 95% of the time unless the Government is responsible for the delay. a. The contractor shall provide electronic updates weekly to a Microsoft Word Excel spreadsheet/timesheet designated by the TPOC/RM/PM to document progress/hours of an assigned task with actual hours worked for each assigned project/task. b. The contractor shall meet with the TPOC/RM/PM or his/her designated Government representative monthly to review progress and accomplishments, discuss and resolve problems, evaluate performance and determine adequacy of staffing. c. The contractor shall attend and participate in project-related meetings and product walk throughs as scheduled and participate in project status reviews with the PM or his/her designated Government representative. d. The contractor shall submit monthly payment request (invoices) using Wide Area Workflow – Receipt and Acceptance (WAWF-RA) by the 7th day of each month. The Period of Performance (POP) for each invoice will be for one calendar month. The contractor shall submit only one invoice per month per order/contract. Included with the invoice will be all back-up documentation required such as, but not limited to, timesheets, travel authorizations and a monthly status report (including invoices for such). In lieu of physical customer representative signature, contractor shall submit an electronic copy of the invoice to the Government Contracting Officer’s Representative (COR) for client’s evaluation and acceptance. If the invoice is received without all of the required back-up documentation, the invoice will be rejected. e. The contractor shall provide in electronic format (Word 2003/2007/XP) monthly progress reports at the same time billing is done to the COR and TPOC briefly summarizing work performed during the past month. The monthly progress report shall include the following elements: - Resources by name - Date project/task received - Percentage of project/task completed - Estimated date of project/task completion - Questions/concerns/problems encountered and recommended solutions f. The contractor shall provide monthly (if applicable) travel reports. Travel reports shall be sent electronically to the COR and TPOC and shall include the following: - Resources by Name - Destination - Dates of Travel - Subjects discussed - Questions/concerns/problems encountered and recommended Solutions - Travel Receipts of $75.00 or more g. The contractor shall provide presentation/training material as requested by the Government TPOC/RM/PM on specified required date. h. The contractor shall provide position papers on recommendations as requested by the Government TPOC/RM/PM on specified required date. i. The contractor shall provide Legacy Cutover Project Plan as requested by the Government TPOC/RM/PM on specified required date. j. The contractor is not authorized to begin work until both the Visit Authorization Request (VAR) and System Access Authorization Request (SAAR) has been successfully approved and processed by the appropriate NAVSISA personnel and base and system access has been granted. k. The contractor shall be required to obtain DOD Common Access Card (CAC). l. The contractor shall participate in all DOD/DON mandatory annual training as specified by the Government. 8.0 Place of Performance: The work shall be performed at NAVSISA, Mechanicsburg, PA or the contractor’s facilities with the possibility of travel throughout the Naval Supply Systems Command (NAVSUP), other DOD agencies or at other Contractor facilities. The contractor may be required to work from home with approval from the COR. 9.0 Period of Performance: See schedule. Performance shall occur Monday through Friday, 6 AM to 6 PM. Some flexibility in daily hours is permitted with the COR or Program Office, advance approval required. Billable hours are the only hours that the contractor is at work. This does not include contractor days off, federal holidays, and the day after Thanksgiving, and other days when NAVSISA, Mechanicsburg, PA is closed (contractor shall follow same rules/policy as government employees). The contractor shall follow Naval Supply Activity (NSA) Base policy for reporting to work during severe weather and base closure. 10.0 Travel: All travel must be authorized by the Contracting Officer’s Representative (COR) before any travel costs are incurred to receive reimbursable travel expenses. The Government will reimburse travel costs for support performed at other than Mechanicsburg, PA site if required. Travel shall be in accordance with Volume 2 of the Joint Travel Regulation (JTR). 11.0 Security: Department of Navy (DON) policy prescribes that all unclassified data at rest that has not been approved for public release and is stored on mobile computing devices shall be treated as sensitive data and encrypted using commercially available encryption technology. A contractor employee, whose work involves access to sensitive unclassified information, warrants a judgment of trustworthiness. Therefore, each contractor employee will have a favorably completed National Agency Check with Written Inquiries (NACI) to ensure the contractor employee assigned to the command will have an investigation equivalent to the National Agency Check with Local Credit Checks (NACLC). This investigation must be current within 10 years. DON will no longer permit the assignment of non-U.S. citizen contractor personnel to IT-I and IT-II designated positions. Requests to waive the U.S. citizenship requirement for designated IT- II positions may be submitted through the command Security Manager to CNO (N09N2). IT position designations are incorporated in paragraph 5B-2 of SECNAV M-5510.30. For contractor personnel who currently have a favorably adjudicated NACLC, the Facility Security Officer (FSO) will use the visitor certification program in the Joint Personnel Adjudication System (JPAS) or a visit authorization request (VAR) to provide the individuals’ investigative information to the Security Manager of the command visited. The contractor will include the IT Position Category per SECNAV M-5510.30 for each person designated on a VAR. The VAR will be renewed annually or for the duration of the contract if less than one year. The contractor FSO or security representative will ensure that individuals assigned to the command are U.S. citizens and will ensure completion of the SF-85P. The SF-85P along with the original signed release statements and two applicant fingerprint cards (FD 258) will be forwarded to the command Security Manager for receipt at least one week prior to reporting for duty. The responsibility for providing the fingerprint cards rests with the contractor. The Security Manager will review the form for completeness, accuracy and suitability issues. The completed SF 85P along with attachments will be forwarded to the Office of Personnel Management (OPM) who will conduct the NACI investigation. All contractor personnel will in- process with the Security Manager and Information Assurance Manager upon arrival to the command and will out-process prior to their departure. The completed SF-85P will be reviewed by the Security Manager for completeness, accuracy and suitability prior to submission. If the contractor appears suitable after the questionnaire has been reviewed, the request will be forwarded to OPM. If there are eligibility issues, the FSO will be advised that the contractor is unacceptable by the Security Manager. OPNAV Form 5239/14, the System Authorization Access Request Navy (SAAR-N), is required for all individuals accessing Navy Information Technology resources. Failure to provide the required SF-85P, signed release statements, fingerprint cards and the SAAR-N at least one week prior to the individuals’ report date will result in delaying the reporting date. Personnel cannot be properly processed and provided system access prior to their reporting date without receiving the investigative paperwork one week prior. Once the investigation is complete, the results are forwarded by OPM to the DON Central Adjudication Facility (CAF) for a position of trust determination. The DONCAF determination will appear in JPAS as either “Favorable” or “No Determination Made.” Decisions of “No Determination Made” indicate that significant derogatory information is present that prevents a favorable suitability determination. Please note that the determination of the DONCAF is final; there is no due process accommodation for positions of trust. That decision is final. If the determination is “No Determination Made,” the contractor employee will not be permitted to continue on the contract and will be removed immediately. In order to maintain access to required systems, the contractor shall ensure completion of annual Information Assurance (IA) training, monitor expiration of requisite background investigations, and initiate reinvestigations as required. DoD 8570.01-M Information Assurance Workforce Improvement Program. ____X____No Additional IA Certification required _______Information Assurance DoD 8570.01-M 12.0 Qualifications/ Experience: The Contractor shall provide experienced STARS/OP functional, programming, technical, and mentoring support to the STARS/OP support staff in the Defense Solutions Department located at NAVSISA Mechanicsburg, PA. a. The Contractor must have direct working knowledge and experience with large financial information system implementations, conversions, and life-cycle support. b. The Contractor must have working knowledge and experience supporting financial systems in the United States (U.S.) Navy to include specific software design experience with STARS/OP. c. The Contractor must have knowledge and abilities with Systems Applications and Processing (SAP) software and experience with major Enterprise Resource Planning (ERP) implementations. d. The Contractor must have knowledge of STARS fiscal year-end job order roll processes to include establishing the STARS database for new fiscal year processing. e. The Contractor must have working knowledge of Department of the Treasury General Ledger Accounts in the U.S Standard General Ledger (USSGL) format. 13.0 Non-Disclosure Agreement: The Business Sensitive Information Nondisclosure Agreement is required for this order. Refer to DFARS 252.204-7000, Disclosure of Information, and DFARS 252.204-7003, Control of Government Personnel Work Product. 14.0 Government Furnished Equipment (GFE)/Government Furnished Information (GFI)/Government Furnished Material (GFM): a. The Government will provide standard office furnishings/equipment; networked desktop, Legacy and Navy Marine Corp Infrastructure (NMCI) system access, automated office and internal collaboration tools, access to and use of Government telephone system (including voice mail), cellular telephone (to be pre-approved by the COR), NAVSISA standard hardware/software related to this PWS and general office consumables. b. The Government will provide access to information concerning current Navy ERP Release 1.1 documentation/user manuals (applicable documentation), NAVSISA Operational Concept Document (OCD), Standard Operating Procedure (SOP), website URLs, references to policy and procedure, applicable regulations and directives and other documentation as required related to this PWS. 15.0 Section 508 Compliance The contractor shall ensure that all acquisition of electronic and information technology (EIT) or related services procured through this contract must adhere to Federal Acquisition Regulation Subpart 39.2 supporting Accessibility Standards (36 CFR part 1194), as required by Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d). Section 508 allows individuals with disabilities access to Federal information and data that is comparable to the access to, and use of, information and data by other individuals without disabilities. For further information, refer to www.section508.gov. 16.0 Privacy Act: During the performance of this contract, the contractor may have access to Privacy Act data. Should this occur, the contractor shall safeguard all privacy information, and ensure this data is accessed and maintained in accordance with applicable laws and regulations. If access occurs, FAR 52.224-01 and 52.224-02 apply.
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