Standard and Accounting and Report System STARS One Pay OP System Application Performance based Work Statement PWS for Information Technology IT Services 1 0 Introduction The Navy Sup by xb4Fd3

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									Standard and Accounting and Report System (STARS)/One Pay (OP) System Application
  Performance-based Work Statement (PWS) for Information Technology (IT) Services


1.0 Introduction: The Navy Supply Information Systems Activity (NAVSISA) Defense Solutions
Department located at Mechanicsburg, PA, is acquiring support services to provide system design,
technical, functional, maintenance, production and knowledge transfer support for the Standard
Accounting and Reporting System (STARS) and One Pay (OP) system applications to provide
financing and accounting support to the Defense Finance and Accounting System (DFAS), other Navy
and Department of Defense (DOD) organizations.

2.0 Background:

       2.1. Requiring Organization:
              Navy Supply Information Systems Activity (NAVSISA)
              Code 92
              5450 Carlisle Pike
              Mechanicsburg, PA 17055-0787

       2.2. Project Description: NAVSISA is the Central Design Agency (CDA) for the
STARS/OP system application. NAVSISA is to provide system design, maintenance, and
production support for the STARS/OP applications which support Defense Finance and
Accounting System (DFAS), other Navy and Department of Defense (DOD) organizations.

STARS is a standardized accounting system which combines financial management for multiple
major commands with automated data processing to provide general ledger fund accounting
support to the Navy. STARS satisfies regulatory and statutory requirements governing
accounting processes. STARS provides general ledger control, funds status reporting, cost
accounting, official subsidiary and business reporting, on-line input and inquiry, pre-validation
of select payments and efficient and timely accounting. Major subsystems included in STARS
are Field Level (FL) and Headquarters (HQ).

OP is an online commercial entitlement system designed to accept invoice input from both
Electronic Data Interchange (EDI) and remote site batch systems. The system provides invoice
tracking, online inquiry, status reports, and check issue reporting. OP also provides a report of
expenditures to the U.S. Treasury.

3.0 Scope: The effort under this PWS requires the contractor to provide support in all aspects of
the functional, technical, programming, and maintenance areas for the STARS/OP system
application life cycles and provide mentoring/knowledge transfer to Government resources.

The contractor shall provide users of the STARS/OP system support to enable DFAS, other Navy and
Department of Defense (DOD) organizations to fulfill their financial and accounting responsibilities.

4.0 Directives: The contractor shall comply with the following directives:
SECNAVINST 5510.30b – DON Personnel Security Program
SECNAVINST 5210.8D – DON Records Management
DOD 8570.1-M – Information Assurance Workforce Improvement Program
DOD 8510.1 – DOD Information Assurance Certification and Accreditation Process
DOD Directive 8500.1E – Information Assurance
DOD Directive 8500.2 – Information Assurance Implementation
DOD Manual 4161.2M – Manual for Performance of Government Property Administration
NAVSISA Project Management Methodology (PMM) Guidebook
NAVSISA Standard Service Process (NSSP)

5.0 Specific Tasks:

5.1 The contractor is contractually obligated to perform functional, technical, programming, and
mentoring/knowledge transfer support to the STARS/OP support staff in the Defense Solutions
Department located at NAVSISA Mechanicsburg, PA during the performance period of this
PWS. Not every performance requirement has a related performance standard, performance
assessment or measurement expressed in this document. In such cases, the performance standard,
performance assessment or measurement is inherent in the specified task. Performance is to be in
accordance with NAVSISA’s Project Management Methodology (PMM), NAVSISA Standard
Service Process (NSSP), Defense Finance and Accounting System (DFAS) and other
customer/sponsor standard commercial best business practices.

                5.1.1. The contractor shall establish project milestones, functional requirements, Project
Design Documents (PDDs), program specifications, programming support, test plans, Software Test
Plans/Descriptions/Reports (STP/D/Rs), implementation plans, and training plans to support STARS/OP
program deliverables. The contractor shall provide to the Technical Point of Contact (TPOC)/Resource
Manager (RM)/Project Manager (PM) status summarizing in detail, updates and progress of assigned
tasks as requested by the TPOC/RM/PM.
                       Performance Standard: The contractor shall perform this task in compliance
with NAVSISA’s Standard Service Process (NSSP) by the TPOC/RM/PM specified due date. 100% of
all functional requirements, program specifications, PDDs, STP/D/Rs shall be documented.
                       Performance Assessment Method: The TPOC/RM/PM will review to ensure
assigned tasks are documented and due dates are met.

               5.1.2. The contractor shall provide maintenance support and troubleshoot STARS
Problem Reporting/Tracking System (SPRATS) to ensure continuity of service to STARS/OP system
applications and users and to maintain STARS/OP functionality. The contractor shall provide
maintenance updates, changes, and fixes in accordance with the proposed SPRAT Guidance. The
contractor shall provide the TPOC/RM/PM status summarizing progress of the assigned task.
                       Performance Standard: Maintenance and fixes shall be completed within the
assigned due date. The contractor shall ensure there are no interruptions in the functionality of the
STARS/OP system applications within the TPOC/RM/PM assigned due dates.
                       Performance Assessment Method: The TPOC/RM/PM or his/her
designated Government representative will ensure tasks are in compliance with the SPRAT
Guidance and negotiated timeframes are met.

               5.1.3. The contractor shall interact/interface with Government internal and external IT
Specialists/managers/sponsors, hardware and software vendors, telecommunication providers, other IT
contractor resources, and customers in the performance of all assigned duties.
                       Performance Standard: The contractor shall perform this task on a daily basis
and shall not have more than two customer complaints reported any month during the contract period.
                    Performance Assessment Method: The TPOC/RM/PM will review
documented complaints, validate and report the findings to the COR.

                5.1.4. The contractor shall identify potential performance or functionality
problems that may be encountered by STARS/OP system applications. The contractor shall
provide a plan to avert problems and make recommendations on strategies and approaches to
resolve all issues and concerns. The contractor shall provide the TPOC/RM/PM status
summarizing progress of the assigned task.
                        Performance Standard: The contractor shall identify problems immediately as
discovered and report to the TPOC/RM/PM recommendations for resolution. The contractor shall ensure
resolution of potential problems within the TPOC/RM/PM assigned due date.
                        Performance Assessment Method: The TPOC/RM/PM or his/her
designated Government representative will review the plan to ensure reported problems and
corrective actions are documented and due dates are met.

                5.1.5. The contractor shall provide Rough Order of Magnitude (ROMs) and estimates for
each of their assigned projects to support STARS/OP to include task description, estimated hours, and
estimated delivery date. The contractor shall provide the TPOC/RM/PM status summarizing progress of
assigned tasks.
                       Performance Standard: ROMs must be completed within five working
days and estimates within 45 calendar days. The contractor shall provide status for this task as
specified by the TPOC/RM/PM.
                       Performance Assessment Method: The TPOC/RM/PM or his/her designated
Government representative will conduct internal review for accuracy and consistency to ensure
customer/sponsor satisfaction.

                5.1.6. The contractor shall provide knowledge transfer for the purpose of increasing
broader and more proficient skills in the Government organic resources in the functional, programming,
technical areas of the STARS/OP system and all interfaces/applications. The contractor shall provide the
TPOC/RM/PM status summarizing progress of the assigned task.
                        Performance Standard: The contractor shall perform this task as specified by
the TPOC/RM/PM. The contractor shall report status of knowledge transfer tasks as designated by
TPOC/RM/PM.
                        Performance Assessment Method: The TPOC/RM/PM will review status for
progress and accomplishments, discuss and resolve problems, monitor/evaluate performance to ensure
assigned tasks are documented and due dates are met. Status reports from Government personnel will
include knowledge transfer events and will be reviewed by the TPOC/RM/PM to ensure knowledge
transfer is occurring.

              5.1.7. The contractor shall provide functional, programming and technical assistance on
related STARS/OP projects that may interface with Department of Defense (DOD) systems such as
Wide Area Work Flow (WAWF), Fastdata, Defense Travel System (DTS), Defense Contract
Administration Services (DCAS), and other EDI/DOD system applications. The contractor shall provide
the TPOC/RM/PM status summarizing progress of assigned tasks.
                     Performance Standard: The contractor shall perform this task as assigned by
the TPOC/RM/PM within the negotiated timeframe.
                     Performance Assessment Method: The TPOC/RM/PM will ensure tasks
are in compliance with the STARS/OP structure, DFAS standard practices and DOD
directives/policies.

               5.1.8. The contractor shall provide functional, programming and technical assistance
with coding/testing, data conversions, data extracts and mapping support for conversion/transition of
STARS to Navy ERP and/or other systems to STARS/OP. The contractor shall provide the
TPOC/RM/PM status summarizing progress of assigned tasks.
                       Performance Standard: The contractor shall perform this task as assigned by
the TPOC/RM/PM within the negotiated timeframe.
                       Performance Assessment Method: The TPOC/RM/PM will ensure tasks
are in compliance with the STARS/OP structure and DFAS standard practices.

6.0 Management: The contractor shall keep the TPOC/RM/PM advised of the progress of tasks
and any possible impediments to meeting the specified deliverable date as assigned/required.

7.0 Documentation/Deliverables: All deliverables must meet the format requirements specified by the
TPOC/RM/PM. Documentation related to these services shall be made available electronically.
Specified task/projects shall be delivered on schedule 95% of the time unless the Government is
responsible for the delay.

       a. The contractor shall provide electronic updates weekly to a Microsoft Word Excel
spreadsheet/timesheet designated by the TPOC/RM/PM to document progress/hours of an assigned task
with actual hours worked for each assigned project/task.

       b. The contractor shall meet with the TPOC/RM/PM or his/her designated Government
representative monthly to review progress and accomplishments, discuss and resolve problems, evaluate
performance and determine adequacy of staffing.

       c. The contractor shall attend and participate in project-related meetings and product walk
throughs as scheduled and participate in project status reviews with the PM or his/her designated
Government representative.

        d. The contractor shall submit monthly payment request (invoices) using Wide Area Workflow
– Receipt and Acceptance (WAWF-RA) by the 7th day of each month. The Period of Performance (POP)
for each invoice will be for one calendar month. The contractor shall submit only one invoice per month
per order/contract. Included with the invoice will be all back-up documentation required such as, but not
limited to, timesheets, travel authorizations and a monthly status report (including invoices for such). In
lieu of physical customer representative signature, contractor shall submit an electronic copy of the
invoice to the Government Contracting Officer’s Representative (COR) for client’s evaluation and
acceptance. If the invoice is received without all of the required back-up documentation, the invoice will
be rejected.

        e. The contractor shall provide in electronic format (Word 2003/2007/XP) monthly progress
reports at the same time billing is done to the COR and TPOC briefly summarizing work performed
during the past month. The monthly progress report shall include the following elements:

                      - Resources by name
                       - Date project/task received
                       - Percentage of project/task completed
                       - Estimated date of project/task completion
                       - Questions/concerns/problems encountered and recommended
                         solutions

        f. The contractor shall provide monthly (if applicable) travel reports. Travel reports shall be sent
electronically to the COR and TPOC and shall include the following:

                       - Resources by Name
                       - Destination
                       - Dates of Travel
                       - Subjects discussed
                       - Questions/concerns/problems encountered and recommended
                         Solutions
                       - Travel Receipts of $75.00 or more

     g. The contractor shall provide presentation/training material as requested by the Government
TPOC/RM/PM on specified required date.

      h. The contractor shall provide position papers on recommendations as requested by the
Government TPOC/RM/PM on specified required date.

     i. The contractor shall provide Legacy Cutover Project Plan as requested by the Government
TPOC/RM/PM on specified required date.

       j. The contractor is not authorized to begin work until both the Visit Authorization Request
(VAR) and System Access Authorization Request (SAAR) has been successfully approved and
processed by the appropriate NAVSISA personnel and base and system access has been granted.

       k. The contractor shall be required to obtain DOD Common Access Card (CAC).

       l. The contractor shall participate in all DOD/DON mandatory annual training as specified by
the Government.

8.0 Place of Performance: The work shall be performed at NAVSISA, Mechanicsburg, PA or the
contractor’s facilities with the possibility of travel throughout the Naval Supply Systems Command
(NAVSUP), other DOD agencies or at other Contractor facilities. The contractor may be required to
work from home with approval from the COR.

9.0 Period of Performance: See schedule.

Performance shall occur Monday through Friday, 6 AM to 6 PM. Some flexibility in daily hours is
permitted with the COR or Program Office, advance approval required. Billable hours are the only hours
that the contractor is at work. This does not include contractor days off, federal holidays, and the day
after Thanksgiving, and other days when NAVSISA, Mechanicsburg, PA is closed (contractor shall
follow same rules/policy as government employees).
The contractor shall follow Naval Supply Activity (NSA) Base policy for reporting to work during
severe weather and base closure.

10.0 Travel: All travel must be authorized by the Contracting Officer’s Representative (COR) before
any travel costs are incurred to receive reimbursable travel expenses.

The Government will reimburse travel costs for support performed at other than Mechanicsburg, PA site
if required. Travel shall be in accordance with Volume 2 of the Joint Travel Regulation (JTR).

11.0 Security: Department of Navy (DON) policy prescribes that all unclassified data at rest that
has not been approved for public release and is stored on mobile computing devices shall be
treated as sensitive data and encrypted using commercially available encryption technology. A
contractor employee, whose work involves access to sensitive unclassified information, warrants
a judgment of trustworthiness. Therefore, each contractor employee will have a favorably
completed National Agency Check with Written Inquiries (NACI) to ensure the contractor
employee assigned to the command will have an investigation equivalent to the National Agency
Check with Local Credit Checks (NACLC). This investigation must be current within 10 years.

DON will no longer permit the assignment of non-U.S. citizen contractor personnel to IT-I and
IT-II designated positions. Requests to waive the U.S. citizenship requirement for designated IT-
II positions may be submitted through the command Security Manager to CNO (N09N2). IT
position designations are incorporated in paragraph 5B-2 of SECNAV M-5510.30.

For contractor personnel who currently have a favorably adjudicated NACLC, the Facility
Security Officer (FSO) will use the visitor certification program in the Joint Personnel
Adjudication System (JPAS) or a visit authorization request (VAR) to provide the individuals’
investigative information to the Security Manager of the command visited. The contractor will
include the IT Position Category per SECNAV M-5510.30 for each person designated on a
VAR. The VAR will be renewed annually or for the duration of the contract if less than one
year.

The contractor FSO or security representative will ensure that individuals assigned to the
command are U.S. citizens and will ensure completion of the SF-85P. The SF-85P along with
the original signed release statements and two applicant fingerprint cards (FD 258) will be
forwarded to the command Security Manager for receipt at least one week prior to reporting for
duty. The responsibility for providing the fingerprint cards rests with the contractor. The
Security Manager will review the form for completeness, accuracy and suitability issues. The
completed SF 85P along with attachments will be forwarded to the Office of Personnel
Management (OPM) who will conduct the NACI investigation. All contractor personnel will in-
process with the Security Manager and Information Assurance Manager upon arrival to the
command and will out-process prior to their departure. The completed SF-85P will be reviewed
by the Security Manager for completeness, accuracy and suitability prior to submission. If the
contractor appears suitable after the questionnaire has been reviewed, the request will be
forwarded to OPM. If there are eligibility issues, the FSO will be advised that the contractor is
unacceptable by the Security Manager. OPNAV Form 5239/14, the System Authorization
Access Request Navy (SAAR-N), is required for all individuals accessing Navy Information
Technology resources.
Failure to provide the required SF-85P, signed release statements, fingerprint cards and the
SAAR-N at least one week prior to the individuals’ report date will result in delaying the
reporting date. Personnel cannot be properly processed and provided system access prior to their
reporting date without receiving the investigative paperwork one week prior.

Once the investigation is complete, the results are forwarded by OPM to the DON Central
Adjudication Facility (CAF) for a position of trust determination. The DONCAF determination
will appear in JPAS as either “Favorable” or “No Determination Made.” Decisions of “No
Determination Made” indicate that significant derogatory information is present that prevents a
favorable suitability determination. Please note that the determination of the DONCAF is final;
there is no due process accommodation for positions of trust. That decision is final. If the
determination is “No Determination Made,” the contractor employee will not be permitted to
continue on the contract and will be removed immediately.

In order to maintain access to required systems, the contractor shall ensure completion of annual
Information Assurance (IA) training, monitor expiration of requisite background investigations,
and initiate reinvestigations as required.

DoD 8570.01-M Information Assurance Workforce Improvement Program.

____X____No Additional IA Certification required

_______Information Assurance DoD 8570.01-M


12.0 Qualifications/ Experience: The Contractor shall provide experienced STARS/OP functional,
programming, technical, and mentoring support to the STARS/OP support staff in the Defense
Solutions Department located at NAVSISA Mechanicsburg, PA.

        a. The Contractor must have direct working knowledge and experience with large
financial information system implementations, conversions, and life-cycle support.

       b. The Contractor must have working knowledge and experience supporting financial
systems in the United States (U.S.) Navy to include specific software design experience with
STARS/OP.

       c. The Contractor must have knowledge and abilities with Systems Applications and
Processing (SAP) software and experience with major Enterprise Resource Planning (ERP)
implementations.

       d. The Contractor must have knowledge of STARS fiscal year-end job order roll
processes to include establishing the STARS database for new fiscal year processing.

       e. The Contractor must have working knowledge of Department of the Treasury General
Ledger Accounts in the U.S Standard General Ledger (USSGL) format.
13.0 Non-Disclosure Agreement: The Business Sensitive Information Nondisclosure Agreement is
required for this order. Refer to DFARS 252.204-7000, Disclosure of Information, and DFARS
252.204-7003, Control of Government Personnel Work Product.

14.0 Government Furnished Equipment (GFE)/Government Furnished Information
(GFI)/Government Furnished Material (GFM):

       a. The Government will provide standard office furnishings/equipment; networked desktop,
Legacy and Navy Marine Corp Infrastructure (NMCI) system access, automated office and internal
collaboration tools, access to and use of Government telephone system (including voice mail), cellular
telephone (to be pre-approved by the COR), NAVSISA standard hardware/software related to this PWS
and general office consumables.

       b. The Government will provide access to information concerning current Navy ERP Release
1.1 documentation/user manuals (applicable documentation), NAVSISA Operational Concept Document
(OCD), Standard Operating Procedure (SOP), website URLs, references to policy and procedure,
applicable regulations and directives and other documentation as required related to this PWS.

15.0 Section 508 Compliance

The contractor shall ensure that all acquisition of electronic and information technology (EIT) or
related services procured through this contract must adhere to Federal Acquisition Regulation
Subpart 39.2 supporting Accessibility Standards (36 CFR part 1194), as required by Section 508
of the Rehabilitation Act of 1973 (29 U.S.C. 794d). Section 508 allows individuals with
disabilities access to Federal information and data that is comparable to the access to, and use of,
information and data by other individuals without disabilities. For further information, refer to
www.section508.gov.

16.0 Privacy Act: During the performance of this contract, the contractor may have access to Privacy
Act data. Should this occur, the contractor shall safeguard all privacy information, and ensure this data is
accessed and maintained in accordance with applicable laws and regulations. If access occurs, FAR
52.224-01 and 52.224-02 apply.

								
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