Web Conferencing Comparison Guide

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					                                          Web Conferencing Comparison Guide
                                                                      Citrix Systems Inc.                                                                        Cisco WebEx                                                              Adobe Systems Inc.

                                                                          GoToMeeting                                                                           Meeting Center                                                                Adobe Connect

                                                                                                                                                                                                               On-Premise: Up to 1500 attendees. Hosted: 500-600 attendees is suggested, but
       Targeted Company Size              Up to 15 attendees, but can go up to 25 attendees with GoToMeeting Corporate.           Up to 25 attendees.
                                                                                                                                                                                                               more attendees can be accommodated if necessary.

                                                                                                                                                                                                               On-Premise software license: contact vendor for details.
                                                                                                                                                                                                               Hosted annual subscription: contact vendor for details.
                                          $49 per month or $468 per year. A 30-day free trial is offered to prospective
       Pricing                                                                                                                    $49 per month                                                                100-person meeting rooms $55 per host per month.
                                                                                                                                                                                                               Pay-Per-Use: $0.32 per user per minute

                                                                                                                                                                                                               Adobe Connect Server
                                                                                                                                                                                                               Adobe Connect Edge Server
                                          GoToMeeting Corporate
                                                                                                                                                                                                               Adobe Connect Events
       Other Systems                                                                                                              WebEx Event Center                                                           Adobe Connect Meeting
                                                                                                                                  WebEX Training Center                                                        Adobe Connect Training
                                                                                                                                                                                                               Adobe Connect WebCast
                                                                                                                                                                                                               Adobe Connect Mobile
                                                                                                                                                                                                               Microsoft Windows 7, Microsoft Windows Vista, Microsoft Windows XP, Mac OS
       System Requirements                Windows and Mac OS X operating systems are supported.                                   PC, Mac, Linux, Unix, Solaris, and iPhone operating systems are supported.   X 10.4, 10.5, or 10.6., Linux, Solaris, and iPhone OS. Flash must be installed.
                                                                                                                                                                                                               Contact vendor for additional details.

                                                                                                                                                                                                               Yes - Mac OS X 10.4, 10.5, 10.6 (intel), and Mac OS X 10.4 (PowerPC) with Flash
       Mac Compatibility                  Yes, Mac OS X is supported.                                                             Yes

       VoIP                               Yes. VoIP is included at no additional cost, and audio integration is also available.   Yes                                                                          Yes. Audio and video streaming is fully integrated.

                                                                                                                                  Contact vendor for more details.                                             English, Brazilian Portuguese, Chinese Simplied, Dutch, French, German, Italian,
       Languages Supported                English. Contact the vendor for more information on other languages.
                                                                                                                                                                                                               Japanese, Korean, Russian, Spanish, and Turkish.

                                                                                                                                                                                                               Yes. Presentation sharing, and real time presenter collaboration is available.
       Presentation Sharing               Yes. Users can instantly change presenters.                                             Yes. Users can easily pass controls to one another.                          Content library allows for the presenter to pull archived presentations into the
                                                                                                                                                                                                               current meeting.

                                                                                                                                                                                                               Yes. Screen, application, and desktop sharing are all available - can restrict to
       Application and Desktop Sharing    Yes. Shared keyboard and mouse control is available as well.                            Yes. Screen sharing is available.
                                                                                                                                                                                                               white-listed applications. Adobe Connect provides a full collaborative space.

                                                                                                                                                                                                               Yes. Recordings are archived and stored on server or taken ofine. Recordings
       Session Recording                  Yes. One-click recording is available.                                                  Yes. A copy of the recording is archived on your WebEx site.
                                                                                                                                                                                                               have built-in editing tools.

                                                                                                                                                                                                               Yes. Chat, polling, white board, and media tools are all available. Additional
       Participant Interaction Tools      Yes Audio conferencing, drawing tools, and instant messaging tools.                     Yes. Audio conferencing tools
                                                                                                                                                                                                               applications are available through Adobe's Exchange Marketplace.

                                                                                                                                                                                                               Yes. Reports and alerts are availabe. Customers can auto-record each meeting as
       Logging/Auditing                   Yes                                                                                     Contact vendor for more details.
                                                                                                                                                                                                               Yes. The encryption/authentication process can be customized to meet the
                                          Yes. SSL-encrypted web site, end-to-end 128-bit AES encryption, and automatic
       Encryption/Client Authentication                                                                                           Yes. 128-bit SSL and 256-bit AES encryption.                                 customer's needs. 3-way PKI, single sign on, SSL encryption, and white lists are a
                                          inactivity time out. Meetings can also be password protected.
                                                                                                                                                                                                               few of the available security features.
       Third-Party Certications          Yes                                                                                     Yes. SAS70 and WebTrust certications.                                       Yes. Licensed solution is FISMA and HIPAA-compliant.

                                          Yes. Phone, email, Knowledge Base, live and recorded videos, and Product User                                                                                        Yes. In-meeting phone and email support is available. Contact to direct support
       24/7 support                                                                                                               Yes. Phone and email.
                                          Guides.                                                                                                                                                              agents is available depending on need.
       Consulting services                Yes                                                                                     Contact vendor for more details.                                             Yes. Adobe has licensed consultants around the US available for hire.
       User Community                     No                                                                                      Yes - Cisco Support Community                                                Yes. Forums and discussion groups are available.

       SaaS (Software as a Service)       Yes                                                                                     Yes, with Meeting Center                                                     Yes (and Managed delivery as well)
       On-Premise                         No                                                                                      Yes, with Unied Meeting Place                                               Yes

                                           Web Conferencing Comparison Guide
                                                                                          InterCall                                                    Microsoft Corp.                                                                     IBM Corp.

                                                                                     Unied Meeting                                                Ofce Live Meeting 2007                                                            LotusLive: Meetings

       Targeted Company Size              Up to 125 attendees depending on the plan.                                       Up to 1250 attendees                                                           20 - 999 attendees

  a2endees)                              Professional: $16 per user per month (5 user minimum)
       Pricing                                                                                                                                                                                            Contact the vendor for more details
  a2endees)         Standard: $4.50 per user per month (5 user minimum)

                                                                                                                                                                                                          LotusLive Engage
                                                                                                                                                                                                          LotusLive Connections
                                          InterCall resells solutions from: Adobe, Microsoft, IBM, and Cisco.
       Other Systems                                                                                                       Contact vendor for more details.                                               LotusLive Events
                                                                                                                                                                                                          LotusLive iNotes
                                                                                                                                                                                                          LotusLive Notes

                                                                                                                                                                                                          Microsoft Windows Vista, Windows XP, Windows 2000, Mac OS X, or Linux. Also
       System Requirements                Microsoft Windows 7, Windows Vista, Windows XP, and Windows 2000.                Microsoft Windows 7, Windows Vista, Windows XP, and Windows 2000.              offers beta Smartphone support for BlackBerry and iPhone. Contact vendor for
                                                                                                                                                                                                          specic details.

       Mac Compatibility                  Yes, but for participants in browser-mode only.                                  Yes. Requires installation of an application-sharing component.                Yes

       VoIP                               Yes. Audio and video conferencing integration is available.                      Yes. Audio conferencing integration is available.                              Yes. VoIP, PSTN, audio, and video integration is supported.

                                                                                                                                                                                                          Brazilian Portuguese, Chinese (Simplied), Chinese (Traditional), Danish, Dutch,
                                          Brazilian Portuguese, Chinese-Simplied, Chinese-Traditional, Dutch, English,
       Languages Supported                                                                                                 Chinese, English, French, German, Japanese, Korean and Spanish                 English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Spanish,
                                          French, German, Italian, Japanese, Spanish, and Swedish.
                                                                                                                                                                                                          and Swedish.

                                          Yes. Presentation sharing, also the ability to run your event in Practice Mode                                                                                  Yes. LotusLive Meetings allows for control passing/delegation, and has shared
       Presentation Sharing                                                                                                Contact vendor for more details.
                                          before opening the meeting to participants.                                                                                                                     mouse/keyboard controls.

                                                                                                                                                                                                          Yes. Application and desktop sharing are available. Presenters can also upload
       Application and Desktop Sharing    Yes. Screen, application, desktop, and web page sharing are all available.       Yes. Screen and application sharing are available.
                                                                                                                                                                                                          content to share with attendees.

                                                                                                                                                                                                          Yes. The recording feature records audio and web as a single recording, offers
       Session Recording                  Yes. One-click recording available with Reservationless-Plus integration.        Contact vendor for more details.
                                                                                                                                                                                                          editing tools, and offers manual control over retention of recordings.

                                          Yes. Chat, video, polling, surveys, question and answer, and white board tools
       Participant Interaction Tools                                                                                       Yes. Chat, live & recorded video integration, and audience feedback tools.     Yes. Text chat, Q&A, Polling, and Remote Control features are available.
                                          are all available.


       Logging/Auditing                   Yes. Post event reports are available.                                           Contact vendor for more details.                                               Yes. Event reports are available to the administrators.

                                                                                                                                                                                                          Yes. 128-bit encryption, Tivoli authentication controls, optional per-meeting
                                          Yes. 128-bit SSL encryption, security passcodes, 'closed-door' meeting rooms,
       Encryption/Client Authentication                                                                                    Contact vendor for more details                                                password, pre-registration, and meeting-dependent URLs and passwords.
                                          and pre-registration options are available.
                                                                                                                                                                                                          'Waiting Room' feature for early attendees.
       Third-Party Certications          Contact vendor for more details.                                                 Contact vendor for more details.                                               Yes. SSL certicates are included.


       24/7 support                       Yes. Phone and email.                                                            Online forums and knowledge base available. Contact vendor for more details.   Yes. Phone and email (in English only).
       Consulting services                Yes. InterCall offers in-person or virtual custom training.                      Contact vendor for more details.                                               Contact the vendor for more details.
       User Community                     No                                                                               Yes, Discussion Groups.                                                        Yes. Forums and Wikis are available.

       SaaS (Software as a Service)       Yes                                                                              Yes                                                                            Yes
       On-Premise                         No                                                                               Yes                                                                            Contact the vendor for more information.


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