United States District Court,
E.D. Pennsylvania.
Marc BRAGG, Plaintiff,
v.
LINDEN RESEARCH, INC. and Philip Rosedale, Defendants.
No. CIV.A.06 4925.
May 30, 2007.
MEMORANDUM
*1 This case is about virtual property maintained on a virtual
world on the Internet. Plaintiff, March Bragg, Esq., claims an
ownership interest in such virtual property. Bragg contends that
Defendants, the operators of the virtual world, unlawfully
confiscated his virtual property and denied him access to their
virtual world. Ultimately at issue in this case are the novel
questions of what rights and obligations grow out of the
relationship between the owner and creator of a virtual world and
its resident-customers. While the property and the world where it
is found are "virtual," the dispute is real.
Presently before the Court are Defendants' Motion to Dismiss for
Lack of Personal Jurisdiction (doc. no. 2) and Motion to Compel
Arbitration (doc. no. 3). For the reasons set forth below, the
motions will be denied.
I. BACKGROUND
A. Second Life
The defendants in this case, Linden Research Inc. ("Linden") and
its Chief Executive Officer, Philip Rosedale, operate a multiplayer
role-playing game set in the virtual world [FN1] known as
"Second Life." [FN2] Participants create avatars [FN3] to
represent themselves, and Second Life is populated by hundreds
of thousands of avatars, whose interactions with one another are
limited only by the human imagination. [FN4] According to
Plaintiff, many people "are now living large portions of their lives,
forming friendships with others, building and acquiring virtual
property, forming contracts, substantial business relationships
and forming social organizations" in virtual worlds such as
Second Life. Compl. ¶ 13. Owning property in and having access
to this virtual world is, moreover, apparently important to the
plaintiff in this case.
FN1. The virtual world at issue is an interactive computer
simulation which lets its participants see, hear, use, and even
modify the simulated objects in the computer-generated
environment. See Woodrow Barfield, Intellectual Property Rights
in Virtual Environments: Considering the Rights of Owners,
Programmers and Virtual Avatars, 39 Akron L.Rev. 649, 649
(2006) (defining virtual world).
FN2. Second Life is hosted at http://secondlife.com.
FN3. The term "avatar" derives etymologically from the Sanskrit
word for crossing down or descent and was used originally to
refer to the earthly incarnation of a Hindu deity. Webster's II
New Riverside University Dictionary 141 (1998). Since the advent
of computers, however, "avatar" is also used to refer to an
Internet user's virtual representation of herself in a computer
game, in an Internet chat room, or in other Internet fora. See
Wikipedia, Definition of Avatar, available at
http://en.wikipedia.org.
FN4. Judge Richard A. Posner has apparently made an
appearance in Second Life as a "balding bespectacled cartoon
rendering of himself" where he "addressed a crowd of other
animated characters on a range of legal issues, including
property rights in virtual reality." Alan Sipress, Where Real
Money Meets Virtual Reality, the Jury is Still Out, Washington
Post, Dec. 26, 2006, at A1.
B. Recognition of Property Rights
In November 2003, Linden announced that it would recognize
participants' full intellectual property protection for the digital
content they created or otherwise owned in Second Life. As a
result, Second Life avatars may now buy, own, and sell virtual
goods ranging "from cars to homes to slot machines." Compl. ¶
7. [FN5] Most significantly for this case, avatars may purchase
"virtual land," make improvements to that land, exclude other
avatars from entering onto the land, rent the land, or sell the
land to other avatars for a profit. Assertedly, by recognizing
virtual property rights, Linden would distinguish itself from other
virtual worlds available on the Internet and thus increase
participation in Second Life.
FN5. Although participants purchase virtual property using the
virtual currency of "lindens," lindens themselves are bought and
sold for real U.S. dollars. Linden maintains a currency exchange
that sets an exchange rate between lindens and U.S. dollars.
Third parties, including ebay.com, also provide additional
currency exchanges.
Defendant Rosedale personally joined in efforts to publicize
Linden's recognition of rights to virtual property. For example, in
2003, Rosedale stated in a press release made available on
Second Life's website that:
Until now, any content created by users for persistent state
worlds, such as Everquest® or Star Wars Galaxies TM, has
essentially become the property of the company developing and
hosting the world.... We believe our new policy recognizes the
fact that persistent world users are making significant
contributions to building these worlds and should be able to both
own the content they create and share in the value that is
created. The preservation of users' property rights is a necessary
step toward the emergence of genuinely real online worlds.
*2 Press Release, Linden Lab, Linden Lab Preserves Real World
Intellectual Property Rights of Users of its Second Life Online
Services (Nov. 14, 2003). After this initial announcement,
Rosedale continued to personally hype the ownership of virtual
property on Second Life. In an interview in 2004, for example,
Rosedale stated: "The idea of land ownership and the ease with
which you can own land and do something with it ... is
intoxicating.... Land ownership feels important and tangible. It's
a real piece of the future." Michael Learmonth, Virtual Real Estate
Boom Draws Real Dollars, USA Today, June 3, 2004. Rosedale
recently gave an extended interview for Inc. magazine, where he
appeared on the cover stating, "What you have in Second Life is
real and it is yours. It doesn't belong to us. You can make
money." Michael Fitzgerald, How Philip Rosedale Created Second
Life, Inc ., Feb. 2007. [FN6]
FN6. Plaintiff has inundated the Court with press releases,
newspaper articles, and other media containing representations
made by Rosedale regarding the ownership of property on
Second Life. Plaintiff states in an affidavit that he reviewed and
relied on some of these representations. Bragg Decl. ¶¶ 4-10,
65-68. It is of no moment that Plaintiff did not rely upon every
single representation that Rosedale ever made regarding
ownership of virtual property on Second Life. The immense
quantity of such representations is relevant to showing that these
are not isolated statements, but rather, part of a national
campaign in which defendant Rosedale individually and actively
participated.
Rosedale even created his own avatar and held virtual town hall
meetings on Second Life where he made representations about
the purchase of virtual land. Bragg Decl. ¶ 68. Bragg "attended"
such meetings and relied on the representations that Rosedale
made therein. Id.
C. Plaintiffs' Participation in Second Life
In 2005, Plaintiff Marc Bragg, Esq., signed up and paid Linden to
participate in Second Life. Bragg claims that he was induced into
"investing" in virtual land by representations made by Linden and
Rosedale in press releases, interviews, and through the Second
Life website. Bragg Decl. ¶¶ 4-10, 65-68. Bragg also paid Linden
real money as "tax" on his land. [FN7] By April 2006, Bragg had
not only purchased numerous parcels of land in his Second Life,
he had also digitally crafted "fireworks" that he was able to sell
to other avatars for a profit. Bragg also acquired other virtual
items from other avatars.
FN7. Linden taxes virtual land. In fact, according to Bragg, by
June 2004, Linden reported that its "real estate tax revenue on
land sold to the participants exceeded the amount the company
was generating in subscriptions." Compl. ¶ 42.
The dispute ultimately at issue in this case arose on April 30,
2006, when Bragg acquired a parcel of virtual land named
"Taessot" for $300. Linden sent Bragg an email advising him that
Taessot had been improperly purchased through an "exploit."
Linden took Taesot away. It then froze Bragg's account,
effectively confiscating all of the virtual property and currency
that he maintained on his account with Second Life.
Bragg brought suit against Linden and Rosedale in the Court of
Common Pleas of Chester County, Pennsylvania, on October 3,
2006. [FN8] Linden and Rosedale removed the case to this Court
(doc. no. 1) and then, within a week, moved to compel
arbitration (doc. no. 3).
FN8. Bragg's complaint contains counts under the Pennsylvania
Unfair Trade Practices and Consumer Protection Law, 73 P.S. §
201-1, et seq. (Count I) , the California Unfair and Deceptive
Practices Act, Cal. Bus. & Prof.Code § 17200 (Count II),
California Consumer Legal Remedies Act, Ca. Civ.Code § 1750 ,
et seq. (Count III), fraud (Count IV), the California Civil Code §
1812.600, et seq. (Count V) , conversion (Count VI), intentional
interference with a contractual relations (Count VII), breach of
contract (Count VIII), unjust enrichment (Count IX), and tortious
breach of the covenant of good faith and fair dealing (Count X).
II. MOTION TO DISMISS FOR LACK OF PERSONAL JURISDICTION
Defendant Philip Rosedale moves to dismiss all claims asserted
against him for lack of personal jurisdiction.
A. Legal Standards
A federal district court may exercise jurisdiction to the same
extent as the state in which it sits; a state, in turn, may exercise
jurisdiction over a non-resident defendant pursuant to its so-
called "long-arm statute." Because the reach of Pennsylvania's
long-arm statute "is coextensive with the limits placed on the
states by the federal Constitution," the Court looks to federal
constitutional doctrine to determine whether personal jurisdiction
exists over Rosedale. Vetrotex Certainteed Corp. v. Consol. Fiber
Glass Products Co., 75 F.3d 147, 150 (3d Cir.1996) ; 42
Pa.C.S.A. § 5322(b) .
*3 Personal jurisdiction can be established in two different ways:
specific jurisdiction and general jurisdiction. See Helicopteros
Nacionales de Colombia v. Hall, 466 U.S. 408, 414-16 (1984) .
Specific jurisdiction is established when the basis of the
"plaintiff's claim is related to or arises out of the defendant's
contacts with the forum." Pennzoil Products Co. v. Colelli &
Assoc., Inc., 149 F.3d 197, 201 (3d Cir.1998) (citations omitted).
General jurisdiction, on the other hand, does not require the
defendant's contacts with the forum state to be related to the
underlying cause of action, Helicopteros, 466 U.S. at 414, but the
contacts must have been "continuous and systematic." Id. at
416.
Bragg does not contend that general jurisdiction exists over
Rosedale. Rather, he maintains that Rosedale's representations
support specific personal jurisdiction in this case. [FN9] The
Court therefore need only address whether specific jurisdiction
exists.
FN9. In the conclusion of the argument section of his brief, for
example, Bragg argues that Rosedale's "representations and
inducements properly form the basis of specific jurisdiction
against Defendant Rosedale." Pl.'s Resp. at 14.
In deciding whether specific personal jurisdiction is appropriate, a
court must first determine whether the defendant has the
minimum contacts with the forum necessary to have reasonably
anticipated being haled into court there. Pennzoil, 149 F.3d at
201 (citing World-Wide Volkswagen Corp. v. Woodson, 444 U.S.
286 (1980) ). Second, once minimum contacts have been
established, a court may inquire whether the assertion of
personal jurisdiction would comport with traditional conceptions
of fair play and substantial justice. Id. at 201 (citing Burger King
Corp. v. Rudzewicz, 471 U.S. 462, 476 (1985) and Int'l Shoe Co.
v. Washington, 326 U.S. 310, 320 (1945) ). The first step is
mandatory, but the second step is discretionary. Id.
After a defendant has raised a jurisdictional defense, as Rosedale
has in this case, the plaintiff bears the burden of coming forward
with enough evidence to establish, with reasonable particularity,
sufficient contacts between the defendant and the forum.
Provident Nat'l Bank v. Cal. Fed. Savings & Loan Assoc., 819 F.2d
434, 437 (3d Cir.1987) . "The plaintiff must sustain its burden of
proof in establishing jurisdictional facts through sworn affidavits
or other competent evidence.... [A]t no point may a plaintiff rely
on the bare pleadings alone in order to withstand a defendant's
Rule 12(b)(2) motion to dismiss for lack of in personam
jurisdiction." Patterson by Patterson v. F.B.I., 893 F.2d 595, 604
(3d Cir.1990) . "Once the motion is made, plaintiff must respond
with actual proofs not mere allegations." Id.
B. Application
In support of the Court's exercising personal jurisdiction over
Rosedale, Bragg relies on various representations that Rosedale
personally made in the media "to a national audience" regarding
ownership of virtual property in Second Life. Bragg maintains
that Rosedale made these representations to induce Second Life
participants to purchase virtual property and that such
representations in fact induced Bragg to do so. Bragg also relies
on the fact that he "attended" town hall meetings hosted in
Second Life where he listened to Rosedale make statements
about the purchase of virtual land.
1. Minimum Contacts
*4 The first question the Court must answer, then, is whether
Rosedale has minimum contacts with Pennsylvania sufficient to
support specific personal jurisdiction. The Court holds that
Rosedale's representations--which were made as part of a
national campaign to induce persons, including Bragg, to visit
Second Life and purchase virtual property--constitute sufficient
contacts to exercise specific personal jurisdiction over Rosedale.
Wellness Publishing v. Barefoot provides useful guidance, albeit
in a non-precedential opinion. 128 Fed. App'x 266 (3d Cir.2005) .
In that case, the Third Circuit recognized that an advertising
campaign of national scope could not, on its own, provide the
basis for general jurisdiction in any state where advertisements
were aired, but that under the appropriate circumstances, such
contacts could provide the basis of exercising specific jurisdiction
over a defendant in a particular state where the advertisements
were aired. Id. [FN10]
FN10. The Supreme Court has also held, under different
circumstances, that defamatory statements distributed in the
national media may support specific personal jurisdiction where
those statements are relevant to a plaintiff's claims. In Calder v..
Jones, a Californian plaintiff sued a group of Floridian defendants
for placing a defamatory article about her in a nationally
circulated publication. 465 U.S. 783, 788-89 (1984) . The plaintiff
claimed that the defendants should be subject to jurisdiction in
her home state of California. Id. The Supreme Court held that,
because the defendant's intentional and allegedly illegal actions
were expressly aimed at California and caused harm there,
jurisdiction over the defendants was "proper in California based
on the 'effects' of their Florida conduct in California." Id. at 789.
Here, as in Calder, Rosedale's alleged misrepresentations are
relevant to Bragg's claims of fraud and deceptive practices, but
Bragg has not argued that jurisdiction is proper based on Calder
's effects-based jurisprudence.
In Barefoot, a group of defendants produced infomercials for
calcium supplements and related products that ran nationally,
including in New Jersey. Id. at 269. The defendants also
processed telephone orders for products promoted in the
infomercials. Id. The District Court dismissed the plaintiff's case
for lack of personal jurisdiction in New Jersey. Id. at 270. On
appeal, however, the Third Circuit reversed, holding that specific
personal jurisdiction existed over the defendants that ran the
infomercials in New Jersey. Id. In doing so, it analogized the
defendants' promotional activities to the maintenance of a
website. Id. (citing Toys "R" Us, Inc. v. Step Two, S.A., 318 F.3d
446, 452 (3d Cir.2003) ).
Under the Third Circuit's jurisdictional analysis of websites, if a
defendant website operator intentionally targets the site to the
forum state and/or knowingly conducts business with forum state
residents via the site, then the "purposeful availment"
requirement is satisfied. Toys "R" Us, 318 F.3d at 452 . In
addition, a court may consider the level of interactivity of the
website and the defendant's related non-Internet activities as
part of the "purposeful availment" calculus. Id. at 453.
The Third Circuit applied this same jurisdictional analysis in
Barefoot to hold that the defendants who ran the infomercials in
New Jersey could be subject to personal jurisdiction in that state.
128 Fed. App'x at 270 . First, it reasoned that, as with the mere
operation of a website, "an advertising campaign with national
scope does not by itself give rise to general jurisdiction in a state
where it is broadcast." Id. That principle was inapplicable,
however, because it involved precedents where the plaintiff's
injuries were unrelated to the broad case of the advertisement in
the forum state, which were therefore inapplicable to a specific-
jurisdiction inquiry. Id. (citing Gehling v. St. George's Sch. of
Med., Ltd., 773 F.2d 539 (3d Cir.1985) ; Giangola v. Walt Disney
World Co., 753 F.Supp. 148 (D.N.J.1990) ). Second, and most
important for this case, the Third Circuit reasoned:
*5 [T]he advertisement in this case induced viewers to establish
direct contact with [the defendant] by calling its toll-free phone
number to place orders. This inducement destroys any
semblance of the passive advertising addressed in Giangola, 753
F.Supp. at 155-56, which expressly distinguished advertisements
in the form of direct mail solicitations. For purposes of
jurisdictional analysis, an infomercial broadcast that generates
telephone customers is the equivalent of an interactive web-site
through which a defendant purposefully directs its commercial
efforts towards residents of a forum state.
Id. at 270 (some internal citations omitted).
Barefoot 's analysis applies to the facts of this case. First, Bragg
has provided evidence that Rosedale helped orchestrate a
campaign at the national level to induce persons, including
Bragg, to purchase virtual land and property on Second Life. As
part of the national campaign, Bragg made representations that
were distributed nationally, including in Pennsylvania. Moreover,
this case does not involve "injuries unrelated to the broadcast of
the advertisement in the forum state," as was the case in Gehling
or Giangola. [FN11] Cf. Barefoot, 128 Fed. App'x at 270 . Rather,
Rosedale's representations constitute part of the alleged
fraudulent and deceptive conduct at the heart of Bragg's claims
in this case.
FN11. The Third Circuit has consistently held that advertising in
national publications does not subject a defendant to general
jurisdiction in every state. See, e.g., Gehling, 773 F.2d 539 at
542; Giangola, 753 F.Supp. at 156 ("In an age of modern
advertising and national media publications and markets,
plaintiffs' argument that such conduct would make a defendant
amenable to suit wherever the advertisements were aired would
substantially undermine the law of personal jurisdiction."). In
Giangola, for example, a district court held that plaintiffs' viewing
of advertisements displaying Walt Disney World "as a must visit"
on plaintiffs' vacation agenda, and which in fact induced plaintiffs
to visit Disney World, did not constitute "minimum contacts"
sufficient to justify personal jurisdiction in the plaintiffs'
subsequent personal injury action, because the advertisements
were not in any way related to the plaintiffs' personal injury
action. 753 F.Supp. at 155 . Moreover, as the Third Circuit noted
in Barefoot, the advertisements were passive in nature and did
not involve any interactivity with the plaintiffs. Id.; Barefoot, 128
Fed. App'x at 270 .
Second, like the role of the infomericals in Barefoot, Rosedale's
personal role was to "bait the hook" for potential customers to
make more interactive contact with Linden by visiting Second
Life's website. Rosedale's activity was designed to generate
additional traffic inside Second Life. He was the hawker sitting
outside Second Life's circus tent, singing the marvels of what was
contained inside to entice customers to enter. Once inside
Second Life, participants could view virtual property, read
additional materials about purchasing virtual property, interact
with other avatars who owned virtual property, and, ultimately,
purchase virtual property themselves. Significantly, participants
could even interact with Rosedale's avatar on Second Life during
town hall meetings that he held on the topic of virtual property.
Viewed in context, Rosedale's marketing efforts in this case are
more "interactive" rather than "passive." C.f. Barefoot, 128 Fed.
App'x at 270 (emphasizing that "interactive" contacts are more
significant for jurisdictional purposes than "passive" contacts).
Thus, they provide more than just "tangential" support for
specific personal jurisdiction. See Mesalic v. Fiberfloat Corp ., 897
F.2d 696, 700 n.10 (3d Cir.1990) (noting that a defendant's
marketing strategy, including advertising in national publications
distributed in the forum, provided only "tangential" support for
specific personal jurisdiction). [FN12]
FN12. Because the Court bases its holding on the interactive
nature of the marketing scheme, the its holding does not "mean
that there would be nationwide (indeed, worldwide) jurisdiction
over anyone and everyone who establishes an Internet website"
or made representations posted on a website accessible
throughout the world. Weber v. Jolly Hotels, 977 F.Supp. 327,
333 (D.N.J.1997) .
The Court's decision is also consistent with the decisions of courts
in other jurisdictions which have extended specific jurisdiction
over defendants who have made representations in national
media when the dispute arose directly from those
representations. See, e.g., Indianapolis Colts, Inc. v. Metro.
Baltimore Football Club Ltd. P'ship, 34 F.3d 410, 412 (7th
Cir.1994) (holding that national television broadcast into the
forum state was sufficient for personal jurisdiction); Caddy
Prods., Inc. v. Greystone Int'l., Inc., No. 05- 301, 2005 U.S. Dist.
LEXIS 34467, *4-5 (D.Minn.2005) (holding that the defendant
had sufficient contacts to support the exercise of specific
personal jurisdiction, which included the defendant's marketing
efforts, such as attending a national trade show and advertising
in a national trade publication, coupled with defendant's
shipment of the product into the forum state); Hollar v. Philip
Morris Inc., 43 F.Supp.2d 794, 802-03 (N.D.Ohio 1998) (holding
specific personal jurisdiction existed over tobacco company that
made false representations regarding smoking to a national
audience, which induced plaintiffs to continue smoking; it is
"axiomatic that what is distributed and broadcast nationwide will
be seen and heard in all states.") (internal quotation omitted);
Thomas Jackson Publ'g Inc. v. Buckner, 625 F.Supp. 1044, 1046
(D.Neb.1985) (holding that performance of songs and interviews
on national television supported finding of specific personal
jurisdiction over a defendant whose songs infringed the plaintiff's
copyright).
*6 Rosedale relies heavily on cases from other jurisdictions for
the proposition that his statements do not subject him to
personal jurisdiction in Pennsylvania because none of the
statements were targeted directly at Pennsylvania as opposed to
the nation at large. See Dfts.' Reply at 3. Rosedale's first cited
case, however, involves representations specifically targeted at
one state, as opposed to a national audience, that merely could
be accessed worldwide because they were available on the
Internet. See Young v.. New Haven Advocate, 315 F.3d 256, 263
(4th Cir.2002) ("[T]he fact that the newspapers' websites could
be accessed anywhere, including Virginia, does not by itself
demonstrate that the newspapers were intentionally directing
their website content to a Virginia audience. Something more
than posting and accessibility is needed to indicate that the
newspapers purposefully (albeit electronically) directed their
activity in a substantial way to the forum state..."). Rosedale did
not target his representations at any particular state, but rather
to the nation at large. The other two cases cited by Rosedale are
also distinguishable, because they involved isolated statements
that were not, as is the case here, an integral part of a larger
publicity campaign of national scope. See Revel v. Lidov, 317
F.3d 467, 475 (5th Cir.2002) (finding that the court lacked
personal jurisdiction over author of an Internet bulletin board
posting "because the post to the bulletin board was presumably
directed at the entire world" and was not "directed specifically at
Texas"); Griffis v. Luban, 646 N .W.2d 527, 536 (Minn.2002)
("The mere fact that [the defendant], who posted allegedly
defamatory statements about the plaintiff on the Internet, knew
that [the plaintiff] resided and worked in Alabama is not
sufficient to extend personal jurisdiction over [the defendant] in
Alabama, because that knowledge does not demonstrate
targeting of Alabama as the focal point of the ... statements.").
See also Growden v. Ed Bowlin & Assoc., Inc., 733 F.2d 1149,
1151-52 & n.4 (5th Cir.1984) (holding no personal jurisdiction
existed based on ads in two national publications for the sale of
an airplane, the crash of which was the subject of the litigation).
Accordingly, the Court finds that Rosedale has minimum contacts
with Pennsylvania sufficient to support specific personal
jurisdiction.
2. Fair Play and Substantial Justice
The Court also finds that the exercise of personal jurisdiction in
this case would not offend due process. See Lehigh Coal, 56
F.Supp.2d at 569 (citing Burger King, 471 U.S. at 477). The
factors to be considered in making this fairness determination
are: (1) the burden on the defendant, (2) the forum State's
interest in adjudicating the dispute, (3) the plaintiff's interest in
obtaining convenient and effective relief, (4) the interstate
judicial system's interest in obtaining the most efficient resolution
of controversies and (5) the shared interest of the several states
in furthering fundamental substantive social policies. Id.
*7 Nothing on the record counsels strongly against jurisdiction
based on considerations of any undue burden to Rosedale.
Rosedale has not claimed that he does not have the financial
ability or that he would otherwise be irreparably prejudiced by
litigating this case here in Pennsylvania. The Court also notes
that Rosedale has able counsel on both coasts, i.e., in both his
home state of California and here in Pennsylvania. Additionally,
Pennsylvania has a substantial interest in protecting its residents
from allegedly misleading representations that induce them to
purchase virtual property. Pennsylvania also has an interest,
more particularly, in vindicating Bragg's individual rights. Finally,
Bragg may obtain convenient and effective relief in Pennsylvania,
the state in which he initiated this action.
C. Fiduciary Shield Doctrine
The Court must also address Rosedale's argument that, because
Rosedale made the alleged representations in his corporate
capacity as Chief Executive Officer of Linden, he cannot be
subject to personal jurisdiction based on those representations.
The applicability of this so called "fiduciary shield" doctrine is in
dispute. Although it has not definitively spoken on the issue, the
Supreme Court appears to have rejected the proposition that this
doctrine is a requirement of federal due process. See Calder v.
Jones, 465 U.S. 783, 790 (1984) ("[Defendants'] status as
employees does not somehow shield them from jurisdiction. Each
defendant's contacts with the forum state must be assessed
individually."); Keeton v. Hustler, 465 U.S. 770, 781 n.13 (1984)
("We today reject the suggestion that employees who act in their
official capacity are somehow shielded from suit in their
individual capacity."). Moreover, neither the Pennsylvania
Supreme Court nor the Third Circuit has squarely addressed the
applicability of the fiduciary shield doctrine. See, e.g., Irons v.
Transcor Am., 2002 WL 32348317, at *5 (E.D.Pa.2002) .
Fortunately, it is not necessary to untangle the confused knot of
caselaw surrounding the fiduciary shield's status within the Third
Circuit. [FN13] The Court will, in Gordian fashion, cut directly
through the knot, because even if the doctrine did apply, the
fiduciary shield would not protect Rosedale under these
circumstances.
FN13. Some Third Circuit precedent suggests that, where the
alleged contacts involve a corporate agent's personal
involvement, the "corporate shield" doctrine is obviated. See Al-
Khazraji v. St. Francis College, 784 F.2d 505, 518 (3d Cir.1986)
("An individual, including a director, officer, or agent of a
corporation, may be liable for injuries suffered by third parties
because of his torts, regardless of whether he acted on his own
account or on behalf of the corporation."). On other occasions,
however, after finding personal jurisdiction has existed over a
corporation, the Third Circuit has remanded to address the
question of whether the individual corporate agents were not
subject to personal jurisdiction because their relevant contacts
were established in their roles as corporate officers. See
Barefoot, 128 Fed. App'x at 269 .
Numerous recent cases within this district have applied the
fiduciary shield doctrine in one form or another. E.g. Schiller-
Pfeiffer, Inc. v. Country Home Prods., Inc., 2004 WL 2755585
(E.D.Pa.2004) ("[A] defendant is not individually subject to
personal jurisdiction merely based on his actions in a corporate
capacity.") (citing TJS Brokerage & Co. v. Mahoney, 940 F.Supp.
784, 789 (E.D.Pa.1996) ; D & S Screen Fund II v. Ferrari, 174
F.Supp.2d 343, 347 (E.D.Pa.2001) ("As a general rule,
individuals performing acts in their corporate capacity are not
subject to the personal jurisdiction of the courts of that state for
those acts.").
When corporate agents invoke the fiduciary shield as a
protection, courts "have held that in order to hold such a
defendant subject to personal jurisdiction, it must be shown that
[1] the defendant had a major role in the corporate structure, [2]
the quality of his contacts with the state were significant, and [3]
his participation in the tortious conduct alleged was extensive."
TJS Brokerage, 940 F.Supp. at 789 . First, as to his role in the
company, Rosedale acted as the CEO and public face of Linden.
Second, as to the quality of Rosedale's contacts, Rosedale made
numerous representations that were broadcast through the
national media and through the Internet, via town hall meetings,
that reached Pennsylvania. These were not isolated statements,
but part of a national campaign to distinguish Second Life from
other virtual worlds and induce the purchase of virtual property.
Third, and finally, Rosedale did not simply direct others to
publicize virtual property on Second Life. He personally
participated in creating such publicity and its dissemination.
Representations made as part of that publicity are at the heart of
Bragg's case. [FN14]
FN14. Defendants concede that the Court has personal
jurisdiction over Linden. However, Bragg does not argue that
personal jurisdiction was appropriate over Rosedale based on his
direction of Linden as it made contacts with Pennsylvania. Bragg
relies, instead, solely on Linden's individual contacts. Had Plaintiff
argued the former, the Court's application of the fiduciary shield
doctrine could have been a closer call.
*8 Even if the fiduciary shield doctrine were expressly recognized
by the Third Circuit, Rosedale's representations, though made on
the behalf of Linden, would still count as contacts in the analysis
of whether the Court may exercise personal jurisdiction over him.
Therefore, the Court will exercise personal jurisdiction over
Rosedale.
III. MOTION TO COMPEL ARBITRATION
Defendants have also filed a motion to compel arbitration that
seeks to dismiss this action and compel Bragg to submit his
claims to arbitration according to the Rules of the International
Chamber of Commerce ("ICC") in San Fransisco.
A. Relevant Facts
Before a person is permitted to participate in Second Life, she
must accept the Terms of Service of Second Life (the "TOS") by
clicking a button indicating acceptance of the TOS. Bragg
concedes that he clicked the "accept" button before accessing
Second Life. Compl. ¶ 126. Included in the TOS are a California
choice of law provision, an arbitration provision, and forum
selection clause. Specifically, located in the fourteenth line of the
thirteenth paragraph under the heading "GENERAL
PROVISIONS," and following provisions regarding the
applicability of export and import laws to Second Life, the
following language appears:
Any dispute or claim arising out of or in connection with this
Agreement or the performance, breach or termination thereof,
shall be finally settled by binding arbitration in San Francisco,
California under the Rules of Arbitration of the International
Chamber of Commerce by three arbitrators appointed in
accordance with said rules.... Notwithstanding the foregoing,
either party may apply to any court of competent jurisdiction for
injunctive relief or enforcement of this arbitration provision
without breach of this arbitration provision.
TOS ¶ 13.
B. Legal Standards
1. Federal law applies
The Federal Arbitration Act ("FAA") requires that the Court apply
federal substantive law here because the arbitration agreement is
connected to a transaction involving interstate commerce. State
Farm Mut. Auto. Ins. Co. v. Coviello, 233 F.3d 710, 713 n.1 (3d
Cir.2000) ; Marciano v. MONY Life Ins. Co., 470 F.Supp.2d 518,
524 (E.D.Pa.2007) (Robreno, J.); see also Wright & Miller,
Federal Practice and Procedure § 3569, at 173 (1984) ("[I]n a
diversity suit ..., the substantive rules contained in the [Federal
Arbitration] Act, based as it is on the commerce and admiralty
powers, are to be applied regardless of state law.").
Whether the arbitration agreement is connected to a transaction
involving interstate commerce is a factual determination that
must be made by the Court. State Farm, 233 F.3d at 713 n.1 .
Here, Bragg is a Pennsylvania resident. Linden is a Delaware
corporation headquartered in California. Rosedale is a California
resident. Bragg entered into the TOS and purchased virtual land
through the Internet on Second Life as a result of representations
made on the national media. The arbitration agreement is clearly
connected to interstate commerce, and the Court will apply the
federal substantive law that has emerged from interpretation of
the FAA.
2. The Legal Standard Under the FAA
*9 Under the FAA, on the motion of a party, a court must stay
proceedings and order the parties to arbitrate the dispute if the
court finds that the parties have agreed in writing to do so. 9
U.S.C. §§ 3 , 4 , 6 . A party seeking to compel arbitration must
show (1) that a valid agreement to arbitrate exists between the
parties and (2) that the specific dispute falls within the scope of
the agreement. Trippe Mfg. Co. v. Niles Audio Corp., 401 F.3d
529, 532 (3d Cir.2005) ; PaineWebber, Inc. v. Hartmann, 921
F.2d 507, 511 (3d Cir.1990) .
In determining whether a valid agreement to arbitrate exists
between the parties, the Third Circuit has instructed district
courts to give the party opposing arbitration "the benefit of all
reasonable doubts and inferences that may arise," or, in other
words, to apply the familiar Federal Rule of Civil Procedure 56(c)
summary judgment standard. Par-Knit Mills, Inc. v. Stockbridge
Fabrics Co., Ltd., 636 F.2d 51, 54 & n.9 (3d Cir.1980) ; see also
Berkery v. Cross Country Bank, 256 F.Supp.2d 359, 364 n.3
(E.D.Pa.2003) (Robreno, J.) (applying the summary judgment
standard to a motion to compel arbitration). While there is a
presumption that a particular dispute is within the scope of an
arbitration agreement, Volt Info. Scis., Inc. v. Bd. of Trustees,
489 U.S. 468, 475 (1989) , there is no such "presumption" or
"policy" that favors the existence of a valid agreement to
arbitrate. Marciano, 470 F.Supp.2d at 525-26 .
C. Application
1. Unconscionabilty of the Arbitration Agreement
Bragg resists enforcement of the TOS's arbitration provision on
the basis that it is "both procedurally and substantively
unconscionable and is itself evidence of defendants' scheme to
deprive Plaintiff (and others) of both their money and their day in
court." Pl.'s Resp. At 16. [FN15]
FN15. This challenge must be determined by the Court, not an
arbitrator. Bellevue Drug Co. v. Advance PCS, 333 F.Supp.2d 318
(E.D.Pa.2004) (Robreno, J.). Bragg does not challenge
enforceability by claiming that a provision of the arbitration
agreement will deny him a statutory right, a question of
interpretation of the arbitration agreement which an arbitrator is
"well situated to answer." Id. (citations omitted). Rather, Bragg
claims that the arbitration agreement itself would effectively
deny him access to an arbitrator, because the costs would be
prohibitively expensive, a question that is more appropriately
reserved for the Court to answer. Id.
Section 2 of the FAA provides that written arbitration agreements
"shall be valid, irrevocable, and enforceable, save upon such
grounds as exist at law or in equity for the revocation of any
contract." 9 U.S.C. § 2 . Thus, "generally applicable contract
defenses, such as fraud, duress, or unconscionability, may be
applied to invalidate arbitration agreements without contravening
§ 2 ." Doctor's Assocs. v. Casarotto, 517 U.S. 681, 687 (1996)
(citations omitted). When determining whether such defenses
might apply to any purported agreement to arbitrate the dispute
in question, "courts generally ... should apply ordinary state-law
principles that govern the formation of contracts." First Options
of Chicago, Inc. v. Kaplan, 514 U.S. 938, 944 (1995) . Thus, the
Court will apply California state law to determine whether the
arbitration provision is unconscionable. [FN16]
FN16. Both parties agree that California law should govern the
question of whether the arbitration provision is unconscionable.
Under California law, unconscionability has both procedural and
substantive components. Davis v. O'Melveny & Myers, ___ F.3d
___, 2007 WL 1394530, at * 4 (9th Cir. May 14, 2007) ; Comb v.
Paypal, Inc., 218 F.Supp.2d 1165, 1172 (N.D.Cal.2002) . The
procedural component can be satisfied by showing (1) oppression
through the existence of unequal bargaining positions or (2)
surprise through hidden terms common in the context of
adhesion contracts. Comb, 218 F.Supp.2d at 1172 . The
substantive component can be satisfied by showing overly harsh
or one-sided results that "shock the conscience." Id. The two
elements operate on a sliding scale such that the more significant
one is, the less significant the other need be. Id. at 743; see
Armendariz v. Foundation Health Psychcare Servs., Inc., 6 P.3d
669, 690 (Cal.2000) ("[T]he more substantively oppressive the
contract term, the less evidence of procedural unconscionability
is required to come to the conclusion that the term is
unenforceable, and vice versa."). However, a claim of
unconscionability cannot be determined merely by examining the
face of the contract; there must be an inquiry into the
circumstances under which the contract was executed, and the
contract's purpose, and effect. Comb, 218 F.Supp.2d at 1172 .
(a) Procedural Unconscionability
*10 A contract or clause is procedurally unconscionable if it is a
contract of adhesion. Comb, 218 F.Supp.2d at 1172; Flores v.
Transamerica HomeFirst, Inc., 113 Cal.Rptr.2d 376, 381-82
(Ct.App.2001) . A contract of adhesion, in turn, is a
"standardized contract, which, imposed and drafted by the party
of superior bargaining strength, relegates to the subscribing
party only the opportunity to adhere to the contract or reject it."
Comb, 218 F.Supp.2d at 1172; Armendariz, 6 P.3d at 690 .
Under California law, "the critical factor in procedural
unconscionability analysis is the manner in which the contract or
the disputed clause was presented and negotiated." Nagrampa v.
MailCoups, Inc., 469 F.3d 1257, 1282 (9th Cir.2006) . "When the
weaker party is presented the clause and told to 'take it or leave
it' without the opportunity for meaningful negotiation,
oppression, and therefore procedural unconscionability, are
present." Id. (internal quotation and citation omitted); see also
Martinez v. Master Prot. Corp., 12 Cal.Rptr.3d 663, 669
(Ct.App.2004) ("An arbitration agreement that is an essential
part of a 'take it or leave it' employment condition, without more,
is procedurally unconscionable.") (citations omitted); O'Melveny
& Myers, ___ F.3d ___, 2007 WL 1394530 at *6 (holding
arbitration agreement presented on a take-it-or-leave-it basis
was procedurally unconscionable, notwithstanding the fact that
employee was provided three months to walk away from
employment before agreement became effective).
The TOS are a contract of adhesion. Linden presents the TOS on
a take-it-or-leave-it basis. A potential participant can either click
"assent" to the TOS, and then gain entrance to Second Life's
virtual world, or refuse assent and be denied access. Linden also
clearly has superior bargaining strength over Bragg. Although
Bragg is an experienced attorney, who believes he is expert
enough to comment on numerous industry standards and the
"rights" or participants in virtual worlds, see Pl.'s Resp., Ex. A ¶¶
59-64, he was never presented with an opportunity to use his
experience and lawyering skills to negotiate terms different from
the TOS that Linden offered.
Moreover, there was no "reasonably available market alternatives
[to defeat] a claim of adhesiveness." Cf. Dean Witter Reynolds,
Inc. v. Superior Court, 259 Cal.Rptr. 789, 795 (Ct.App.1989)
(finding no procedural unconscionability because there were
other financial institutions that offered competing IRA's which
lacked the challenged provision). Although it is not the only
virtual world on the Internet, Second Life was the first and only
virtual world to specifically grant its participants property rights
in virtual land.
The procedural element of unconscionability also "focuses on ...
surprise." Gutierrez v. Autowest, Inc., 7 Cal.Rptr.3d 267, 275
(Ct.App.2003) (citations omitted). In determining whether
surprise exists, California courts focus not on the plaintiff's
subjective reading of the contract, but rather, more objectively,
on "the extent to which the supposedly agreed-upon terms of the
bargain are hidden in the prolix printed form drafted by the party
seeking to enforce the disputed terms." Id. In Gutierrez, the
court found such surprise where an arbitration clause was
"particularly inconspicuous, printed in eight-point typeface on the
opposite side of the signature page of the lease." Id.
*11 Here, although the TOS are ubiquitous throughout Second
Life, [FN17] Linden buried the TOS's arbitration provision in a
lengthy paragraph under the benign heading "GENERAL
PROVISIONS." See TOS ¶ 13. Compare Net Global Mktg. v.
Dialtone, Inc., No. 04-56685, 2007 U.S.App. LEXIS 674 at *7
(9th Cir. Jan. 9, 2007) (finding procedural unconscionability
where "[t]here was no 'clear heading' in the Terms of Service
that could refute a claim of surprise; to the contrary, the
arbitration clause is listed in the midst of a long section without
line breaks under the unhelpful heading of 'Miscellaneous" ') and
Higgins v. Superior Court, 45 Cal.Rptr.3d 293, 297 (Ct.App.2006)
(holding arbitration agreement unconscionable where "[t]here is
nothing in the Agreement that brings the reader's attention to
the arbitration provision") with Boghos v. Certain Underwriters at
Lloyd's of London, 115 P.3d 68, 70 (Cal.2005) (finding arbitration
clause was enforceable where it was in bolded font and contained
the heading "BINDING ARBITRATION"). Linden also failed to
make available the costs and rules of arbitration in the ICC by
either setting them forth in the TOS or by providing a hyper-link
to another page or website where they are available. Bragg Decl.
¶ 20.
FN17. For example, both the "Auctions" and the "Auctions FAQ"
webpages in Second Life contain hyperlinks to the TOS. See
Bragg Br., Ex. 2 at 9, 15.
Comb is most instructive. In that case, the plaintiffs challenged
an arbitration provision that was part of an agreement to which
they had assented, in circumstances similar to this case, by
clicking their assent on an online application page. 218 F.Supp.2d
at 1169 . The defendant, PayPal, was a large company with
millions of individual online customers. Id. at 1165. The plaintiffs,
with one exception, were all individual customers of PayPal. Id.
Given the small amount of the average transaction with PayPal,
the fact that most PayPal customers were private individuals, and
that there was a "dispute as to whether PayPal's competitors
offer their services without requiring customers to enter into
arbitration agreements," the court concluded that the user
agreement at issue "satisfie[d] the criteria for procedural
unconscionability under California law." Id. at 1172-73. Here, as
in Comb, procedural unconscionability is satisfied.
(b) Substantive Unconscionability
Even if an agreement is procedurally unconscionable, "it may
nonetheless be enforceable if the substantive terms are
reasonable." Id. at 1173 (citing Craig v. Brown & Root, Inc., 100
Cal.Rptr.2d 818 (Ct.App.2000) (finding contract of adhesion to
arbitrate disputes enforceable)). Substantive unconscionability
focuses on the one-sidedness of the contract terms. Armendariz,
6 P.3d at 690; Flores, 113 Cal.Rptr.2d at 381-82 . Here, a
number of the TOS's elements lead the Court to conclude that
Bragg has demonstrated that the TOS are substantively
unconscionable.
(i) Mutuality
Under California law, substantive unconscionability has been
found where an arbitration provision forces the weaker party to
arbitrate claims but permits a choice of forums for the stronger
party. See, e.g., Ticknor v. Choice Hotels Int'l, Inc., 265 F.3d
931, 940-41 (9th Cir.2001) ; Mercuro v. Superior Court, 116
Cal.Rptr.2d 671, 675 (Ct.App.2002) . In other words, the
arbitration remedy must contain a "modicum of bilaterality."
Armendariz, 6 P.3d at 692 . This principle has been extended to
arbitration provisions that allow the stronger party a range of
remedies before arbitrating a dispute, such as self-help, while
relegating to the weaker party the sole remedy of arbitration.
[FN18]
FN18. The Court notes that the Third Circuit has found that
"parties to an arbitration agreement need not equally bind each
other with respect to an arbitration agreement if they have
provided each other with consideration beyond the promise to
arbitrate." Harris v. Green Tree Fin. Corp., 183 F.3d 173, 180-81
(3d Cir.1999) . In Green Tree, however, the Third Circuit was
applying Pennsylvania law, not California law. Id. In any event,
Pennsylvania courts have criticized this aspect of Green Tree 's
holding. E.g. Lytle v. Citifinancial Servs., 810 A.2d 643, 665
(Pa.Super.Ct.2002) (holding that, under Pennsylvania law, the
reservation by a company to itself of access to the courts, to the
exclusion of the consumer, created a presumption of
unconscionability, "which in the absence of 'business realities'
that compel inclusion of such a provision in an arbitration
provision, render[ed] the arbitration provision unconscionable
and unenforceable").
*12 In Comb, for example, the court found a lack of mutuality
where the user agreement allowed PayPal "at its sole discretion"
to restrict accounts, withhold funds, undertake its own
investigation of a customer's financial records, close accounts,
and procure ownership of all funds in dispute unless and until the
customer is "later determined to be entitled to the funds in
dispute." 218 F.Supp.2d at 1173-74 . Also significant was the
fact that the user agreement was "subject to change by PayPal
without prior notice (unless prior notice is required by law), by
posting of the revised Agreement on the PayPal website." Id.
Here, the TOS contain many of the same elements that made the
PayPal user agreement substantively unconscionable for lack of
mutuality. The TOS proclaim that "Linden has the right at any
time for any reason or no reason to suspend or terminate your
Account, terminate this Agreement, and/or refuse any and all
current or future use of the Service without notice or liability to
you." TOS ¶ 7.1. Whether or not a customer has breached the
Agreement is "determined in Linden's sole discretion." Id. Linden
also reserves the right to return no money at all based on mere
"suspicions of fraud" or other violations of law. Id. Finally, the
TOS state that "Linden may amend this Agreement ... at any
time in its sole discretion by posting the amended Agreement [on
its website]." TOS ¶ 1.2.
In effect, the TOS provide Linden with a variety of one-sided
remedies to resolve disputes, while forcing its customers to
arbitrate any disputes with Linden. This is precisely what
occurred here. When a dispute arose, Linden exercised its option
to use self-help by freezing Bragg's account, retaining funds that
Linden alone determined were subject to dispute, and then telling
Bragg that he could resolve the dispute by initiating a costly
arbitration process. The TOS expressly authorized Linden to
engage in such unilateral conduct. As in Comb, "[f]or all practical
purposes, a customer may resolve disputes only after [Linden]
has had control of the disputed funds for an indefinite period of
time," and may only resolve those disputes by initiating
arbitration. 218 F.Supp.2d at 1175 .
Linden's right to modify the arbitration clause is also significant.
"The effect of [Linden's] unilateral right to modify the arbitration
clause is that it could ... craft precisely the sort of asymmetrical
arbitration agreement that is prohibited under California law as
unconscionable. Net Global Mktg., 2007 U.S.App. LEXIS 674, at
*9. This lack of mutuality supports a finding of substantive
unconscionability.
(ii) Costs of Arbitration and Fee-Sharing
Bragg claims that the cost of an individual arbitration under the
TOS is likely to exceed $13,540, with an estimated initiation cost
of at least $10,000. Pl.'s Reply at 5-6. He has also submitted a
Declaration of Personal Financial Information stating that such
arbitration would be cost-prohibitive for him (doc. no. 41).
Linden disputes Bragg's calculations, estimating that the costs
associated with arbitration would total $7,500, with Bragg
advancing $3,750 at the outset of arbitration. See Dfts.' Reply at
11.
*13 At oral argument, the parties were unable to resolve this
dispute, even after referencing numerous provisions and charts
contained within the ICC Rules. See Tran. of 2/5/07 Hrg. at 65-
74. The Court's own calculations, however, indicate that the costs
of arbitration, excluding arbitration, would total $17,250. With a
recovery of $75,000, [FN19] the ICC's administrative expenses
would be $2,625 (3.5% of $75,000). See ICC Rules at 28. In
addition, arbitrator's fees could be set between 2.0% ($1,500)
and 11.0% ($8,250) of the amount at issue per arbitrator. Id. If
the ICC set the arbitrator's fees at the mid-point of this range,
the arbitrator's fees would be $4,875 per arbitrator. Id. Here,
however, the TOS requires that three arbitrators be used to
resolve a dispute. TOS ¶ 13. Thus, the Court estimates the costs
of arbitration with the ICC to be $17,250 ($2,625 + (3 x
$4,875)), although they could reach as high as $27,375 ($2,625
+ (3 x $8,250)) . [FN20]
FN19. The Court's calculations are based on its finding that
$75,000 is at issue, the minimum necessary to satisfy the
requirements of diversity jurisdiction in this case. After a hearing
on Bragg's motion to remand this case back to state court, the
Court found that this jurisdictional threshold had been met (doc.
no. 14).
FN20. At oral argument, Bragg asserted repeatedly that the
schedule of arbitrator's fees in the ICC Rules represents the fee
"per arbitrator," which would have to be tripled in this case as
the TOS provides for three arbitrators. See Tran. of 2/5/07 Hrg.
at pp. 68, 74. Defendants never refuted this point. See id.
These costs might not, on their own, support a finding of
substantive unconscionability. However, the ICC Rules also
provide that the costs and fees must be shared among the
parties, and an estimate of those costs and fees must be
advanced at the initiation of arbitration. See ICC Rules of
Arbitration, Ex. D to Dfts.' Reply at 28-30. California law has
often been applied to declare arbitration fee-sharing schemes
unenforceable. See Ting v. AT & T, 319 F.3d 1126, 1151 (9th
Cir.2003) . Such schemes are unconscionable where they
"impose [ ] on some consumers costs greater than those a
complainant would bear if he or she would file the same
complaint in court." Id. In Ting, for example, the Ninth Circuit
held that a scheme requiring AT & T customers to split arbitration
costs with AT & T rendered an arbitration provision
unconscionable. Id. See also Circuit City Stores v. Adams, 279
F.3d 889, 894 (9th Cir.2002) ("This fee allocation scheme alone
would render an arbitration agreement unenforceable.");
Armendariz, 6 P.3d at 687 ("[T]he arbitration process cannot
generally require the employee to bear any type of expenses that
the employee would not be required to bear if he or she were
free to bring the action in court.") (emphasis in original);
Ferguson v. Countrywide Credit Indus., 298 F.3d 778, 785 (9th
Cir.2002) ("[A] fee allocation scheme which requires the
employee to split the arbitrator's fees with the employer would
alone render an arbitration agreement substantively
unconscionable.") (emphasis added).
Here, even taking Defendants characterization of the fees to be
accurate, the total estimate of costs and fees would be $7,500,
which would result in Bragg having to advance $3,750 at the
outset of arbitration. See Dfts.' Reply at 11. The court's own
estimates place the amount that Bragg would likely have to
advance at $8,625, but they could reach as high as $13,687.50.
Any of these figures are significantly greater than the costs that
Bragg bears by filing his action in a state or federal court.
Accordingly, the arbitration costs and fee-splitting scheme
together also support a finding of unconscionability.
(iii) Venue
*14 The TOS also require that any arbitration take place in San
Francisco, California. TOS ¶ 13. In Comb, the Court found that a
similar forum selection clause supported a finding of substantive
unconscionability, because the place in which arbitration was to
occur was unreasonable, taking into account "the respective
circumstances of the parties." 218 F.Supp.2d at 1177 . As in
Comb, the record in this case shows that Linden serves millions
of customers across the United States and that the average
transaction through or with Second Life involves a relatively
small amount. See id. In such circumstances, California law
dictates that it is not "reasonable for individual consumers from
throughout the country to travel to one locale to arbitrate claims
involving such minimal sums." Id. Indeed, "[l]imiting venue to
[Linden's] backyard appears to be yet one more means by which
the arbitration clause serves to shield [Linden] from liability
instead of providing a neutral forum in which to arbitrate
disputes." Id.
(iv) Confidentiality Provision
Arbitration before the ICC, pursuant to the TOS, must be kept
confidential pursuant to the ICC rules. See ICC Rules at 33.
Applying California law to an arbitration provision, the Ninth
Circuit held that such confidentiality supports a finding that an
arbitration clause was substantively unconscionable. Ting, 319 F
.3d at 1152 . The Ninth Circuit reasoned that if the company
succeeds in imposing a gag order on arbitration proceedings, it
places itself in a far superior legal posture by ensuring that none
of its potential opponents have access to precedent while, at the
same time, the company accumulates a wealth of knowledge on
how to negotiate the terms of its own unilaterally crafted
contract. Id. The unavailability of arbitral decisions could also
prevent potential plaintiffs from obtaining the information needed
to build a case of intentional misconduct against a company. See
id.
This does not mean that confidentiality provisions in an
arbitration scheme or agreement are, in every instance, per se
unconscionable under California law. See Mercuro v. Superior
Court, 116 Cal.Rptr.2d 671, 679 (Ct.App.2002) ( "While [the
California] Supreme Court has taken notice of the 'repeat player
effect,' the court has never declared this factor renders the
arbitration agreement unconscionable per se.") (citations
omitted). Here, however, taken together with other provisions of
the TOS, the confidentiality provision gives rise for concern of the
conscionability of the arbitration clause. See also O'Melveny &
Myers, ___ F.3d ___, 2007 WL 1394530, at *11 ("The concern is
not with confidentiality itself but, rather, with the scope of the
language of the [arbitration agreement.]").
Thus, the confidentiality of the arbitration scheme that Linden
imposed also supports a finding that the arbitration clause is
unconscionable.
(v) Legitimate Business Realities
*15 Under California law, a contract may provide a "margin of
safety" that provides the party with superior bargaining strength
protection for which it has a legitimate commercial need.
"However, unless the 'business realities' that create the special
need for such an advantage are explained in the contract itself,
... it must be factually established." Stirlen v. Supercuts, Inc., 60
Cal.Rptr.2d 138, 148 (Ct.App.1997) . When a contract is alleged
to be unconscionable, "the parties shall be afforded a reasonable
opportunity to present evidence as to its commercial setting,
purpose, and effect to aid the court in making the
determination." Cal. Civ.Code § 1670.5 . The statutory scheme
reflects "legislative recognition that a claim of unconscionability
often cannot be determined merely by examining the face of the
contract, but will require inquiry into its setting, purpose, and
effect." Stirlen, 60 Cal.Rptr.2d at 148 (citations and internal
quotations omitted).
Here, neither in its briefing nor at oral argument did Linden even
attempt to offer evidence that "business realities" justify the one-
sidedness of the dispute resolution scheme that the TOS
constructs in Linden's favor.
(c) Conclusion
When a dispute arises in Second Life, Linden is not obligated to
initiate arbitration. Rather, the TOS expressly allow Linden, at its
"sole discretion" and based on mere "suspicion," to unilaterally
freeze a participant's account, refuse access to the virtual and
real currency contained within that account, and then confiscate
the participant's virtual property and real estate. A participant
wishing to resolve any dispute, on the other hand, after having
forfeited its interest in Second Life, must then initiate arbitration
in Linden's place of business. To initiate arbitration involves
advancing fees to pay for no less than three arbitrators at a cost
far greater than would be involved in litigating in the state or
federal court system. Moreover, under these circumstances, the
confidentiality of the proceedings helps ensure that arbitration
itself is fought on an uneven field by ensuring that, through the
accumulation of experience, Linden becomes an expert in
litigating the terms of the TOS, while plaintiffs remain novices
without the benefit of learning from past precedent.
Taken together, the lack of mutuality, the costs of arbitration,
the forum selection clause, and the confidentiality provision that
Linden unilaterally imposes through the TOS demonstrate that
the arbitration clause is not designed to provide Second Life
participants an effective means of resolving disputes with Linden.
Rather, it is a one-sided means which tilts unfairly, in almost all
situations, in Linden's favor. As in Comb, through the use of an
arbitration clause, Linden "appears to be attempting to insulate
itself contractually from any meaningful challenge to its alleged
practices." 218 F.Supp.2d at 1176 .
The Court notes that the concerns with procedural
unconscionability are somewhat mitigated by Bragg's being an
experienced attorney. However, "because the unilateral
modification clause renders the arbitration provision severely
one-sided in the substantive dimension, even moderate
procedural unconscionability renders the arbitration agreement
unenforceable." Net Global Mktg ., 2007 U.S.App. LEXIS 674, at
*9 (internal citations omitted).
*16 Finding that the arbitration clause is procedurally and
substantively unconscionable, the Court will refuse to enforce it.
[FN21]
FN21. Having determined that the arbitration provision is
unenforceable as an unconscionable agreement, the Court need
not determine whether the specific dispute in this case falls
within the scope of that agreement. The Court notes, however,
that the arbitration clause clearly exempts from its scope claims
for "injunctive relief." See TOS ¶ 13. At the hearing on the
motion to compel arbitration, the Court asked whether Bragg
wanted the Court to decide the motion to compel arbitration, or
allow Plaintiff file an amended complaint seeking only injunctive
relief. See Tran. of 2/5/07 Hrg. at pp. 89-90, 108. He elected to
file an amended complaint. Id. Subsequently, however, he filed
supplemental briefing in support of his original complaint, and
after Defendants objected, filed a Proposed Amended Complaint
"[a]s promised." Pl.s' Suppl. Brf. in Opp. to Mot. to Compel at 12
(doc. no. 43). During a telephone conference on May 8, 2007,
however, Bragg finally clarified that he intended to stand on his
original complaint.
2. "Bluelining" the Arbitration Agreement
Alternatively, Linden has offered to ameliorate the one-sidedness
of the TOS's arbitration provision by suggesting that Linden could
waive the requirements for three arbitrators, post the initial fees
of arbitration, and agree to arbitrate in Philadelphia instead of
San Francisco. See Dfts.' Sur-Reply Brf. at 2-3 (doc. no. 2).
California law allows a court to "blueline" an arbitration
agreement to remove an element that renders it substantively
unconscionable. See Cal. Civ.Code § 1670.5(a) ("If the court as a
matter of law finds the contract or any clause of the contract to
have been unconscionable at the time it was made the court may
refuse to enforce the contract, or it may enforce the remainder of
the contract without the unconscionable clause, or it may so limit
the application of any unconscionable clause as to avoid any
unconscionable result."). However, a court is not obligated to
blueline when an "arbitration provision is so permeated by
substantive unconscionability that it cannot be cured by
severance or any other action short of rewriting the contract."
Nagrampa v. MailCoups, Inc., 469 F.3d 1257, 1293 (9th
Cir.2006) . Where an arbitration provision has "multiple defects
that indicate a systematic effort to impose arbitration on [the
plaintiff], not simply as an alternative to litigation, but as an
inferior forum that works to [the defendant's] advantage," and
there simply is "no single provision [the court] can strike or
restrict in order to remove the unconscionable taint from the
agreement," the court can simply refuse to enforce the
arbitration provision. Id. (citing Armendariz, 6 P.3d at 696).
The arbitration clause before the Court is simply not one where a
single term may be stricken to render the agreement
conscionable. "The unilateral modification 'pervade[s]' and
'taint[s] with illegality' the entire agreement to arbitrate, [and]
severance of terms within the arbitration clause would not cure
the problem. Net Global Mktg., 2007 U.S.App. LEXIS 674, at *9
(quoting Circuit City, 279 F.3d at 895 (citations omitted)); see
also Armendariz, 6 P.3d at 697 ("[M]ultiple defects indicate a
systematic effort to impose arbitration on an employee not
simply as an alternative to litigation, but as an inferior forum that
works to the employer's advantage.... Because a court is unable
to cure this unconscionability through severance or restriction,
and is not permitted to cure it through reformation and
augmentation, it must void the entire agreement."). Davis, 2007
WL 1394530, at * 15 (refusing to rewrite arbitration agreement
that contained four substantiviely unconscionable or void terms
because "[t]hese provisions cannot be stricken or excised without
gutting the agreement"). Bluelining in this case will require the
redrafting of the agreement.
*17 The Court declines to rewrite the agreement, at Linden's
request, to save an unconscionable arbitration provision which
Linden itself drafted and now seeks to enforce. Rather than
provide a reasonable alternative for dispute resolution, this
agreement compels a one-sided resolution of disputes between
the parties.
IV. CONCLUSION
For the reasons set forth above, the Court will deny Rosedale's
motion to dismiss for lack of jurisdiction. The Court will also deny
Defendants' motion to compel arbitration. An appropriate order
follows.
ORDER
AND NOW, this 30th day of May, 2007, it is hereby ORDERED
that defendant Philip Rosedale's Motion to Dismiss for Lack of
Jurisdiction (doc. no. 2) and defendant Linden Research, Inc.'s
Motion to Compel Arbitration (doc. no. 3) are DENIED.
It is FURTHER ORDERED that Plaintiff's Motion for Leave to File
Supplemental Briefs in Opposition to Defendants Motions to
Dismiss and to Compel Arbitration to Address Issues Raised by
the Court at Argument on February 5, 2007 (doc. no. 34) is
DENIED as moot.
AND IT IS SO ORDERED.