AMY MOOLTEN: Agile Coach and Trainer, Senior Agile Program Manager
Certified Scrum `Master (CSM), Certified Scrum Practitioner (CSP)
AgileSolutionsAM@gmail.com - 617.953.1111
EXPERIENCE
Mediatemple. Agile Coach, Program Management - Agile / Scrum, Rally
Beverly Hills, CA, June 2009 – September 2009 (3 Month Contract to Perm)
I worked with the CTO and VP of Engineering to re-organize 35 Software/QA engineers and 4
product managers into cross-functional product teams handling multiple web hosting solutions
and infrastructure projects simultaneously. I served as scrum master for 4 cross-functional
product teams, selected/hired additional scrum masters, and trained a new team of product owners
in product management using Agile/Scrum. I facilitated trainings and workshops for executives,
teams, scrum masters, and product owners on the five levels of Agile planning, writing user
stories, effective backlog management, product visioning, product road-mapping, release
planning, and Agile prioritization techniques. I facilitated daily stand-up meetings, bi-weekly
iteration planning meetings, bi-weekly iteration retrospectives, and bi-weekly product demos for
four teams until scrum masters were hired. I hired new scrum masters and facilitated between
executives, stakeholders, engineers, and product owners to ensure that business objectives were
clearly defined and that goals were met. I mentored operational teams, architects, documentation
specialists and other shared services teams on Agile principles. Worked with Rally tool to train
product owners and scrum masters in backlog management and scrum metrics.
Big Visible (Agile Coaching Consultancy) Agile Coach, Program Management - Agile / Scrum
Beverly Hills, CA, May 2009 - June 2009
I served as an Agile Coaching Consultant for a multi-team program implementing financial
software applications at Capital Group, a large financial institution in the Los Angeles area. I
facilitated trainings and one on ones with stakeholders, executives, product owners, scrum
masters, and engineers to coach them into new scrum roles. I facilitated product backlog
discovery workshops to identify necessary product features, determine relative feature priority,
and formulate implementation plans in the form of ranked / sized product backlogs of epics / user
stories. I hosted formal Agile and Scrum trainings. I presented team assessments, program level
assessments and project/program metrics to executives to help executives make staffing
decisions. I identified and trained team leaders, re-organized multiple teams to be cross-
functional, and ramped up the newly organized implementation teams using Agile/Scrum. I
mentored new product owners closely to help them create, prune, and triage product backlogs. I
mentored product owners on backlog management, product visioning, and effective story writing.
MySpace (Owned by Fox Interactive Media) Agile Coach, Sr. Technical Project Manager -
Agile / Scrum
Beverly Hills, CA, July 2008 - May 2009
Agile Project Management - I was hired as a technical project manager to manage software
development teams customizing commercial user profiles for multi-million dollar clients in
MySpace’s Advertising division. Initially, I performed traditional project management
duties (requirements gathering, writing PRD's, facilitating between stakeholders, engineers,
and product owners) and Agile project management duties (facilitating daily stand ups, bi-
weekly iteration planning, demos, and retrospectives). Having experienced success with
Agile/Scrum in previous organizations, I spearheaded an effort to shift the teams toward
Agile. After a couple months, I spread out to serve as a Technical Project Manager / Scrum
Master across multiple MySpace departments / teams.
Agile Coaching - As buy in was achieved at higher levels and MySpace sought to make a
transition to Scrum at the organizational level, I spread out to serve as an Agile Coach for a
variety of MySpace teams throughout the organization. I shifted into a role as a full-time
Agile/Scrum coach and trainer across the organization on a two person training team
alongside a seasoned Agile coach. I led scrum trainings, performed bi-weekly scrum
assessments, mentored project managers (scrum masters) and product managers (product
owners), and coached 7 teams over time to help them make the transition to Agile/Scrum
while continuing to deliver their projects successfully.
AgencyPort Scrum Master / Technical Project Manager - Agile / Scrum
Boston, MA, June 2006 - 2007
I managed teams of developers, analysts and QA Engineers to deliver web-based software
solutions on multi-million dollar accounts. Initially brought in as a project manager, I
coordinated resources, assigned tasks, and managed budget and project timelines. As the
company supported a shift to scrum, I transitioned into the role of scrum master and helped
to transition my project teams to Agile/Scrum. Other responsibilities included building and
refining tools for handling metrics using agile approaches. I also functioned as the key
liaison between the internal team of analysts and developers, clients, business sponsors,
end users, and third party offsite project managers, analysts, and developers. In planning
and demonstrating completed features, I hosted client demos and sought to build and foster
positive relationships with business sponsors.
Clearstory Systems, Inc Technical Project Manager / Software Trainer -
Boston, MA, January 2006 - June 2006
I managed teams of developers and customization specialists and coordinated resources
and project timelines for multiple large projects simultaneously. I initiated and spearheaded
the company's first formal internal QA process for testing customization development. On
my projects, I functioned as the key liaison between project managers, in-house developers,
IT, and client project managers and created business analysis documents, spreadsheets,
statements of work, deliverable lists, migration guides for upgrading between software
versions, configuration guides, training guides, process workflows and customized QA
scripts. I hosted demos, configured prototype/training sites, created training materials for
offsite trainings and conducted offsite end user and system administration trainings for
customers implementing Clearstory Systems Digital Asset Management solutions.
Harvard University Graduate School of Education Technical Project Manager / Tech Lead /
Consultant
Boston, MA, September - January 2006
I managed development efforts, coordinated project timelines, evaluated tools for
enhancing development efforts and coordinated/facilitated meetings among software
development, curriculum development, and professional development teams. Managed the
MySQL database and PHP codebase. Implemented coding enhancements to the PHP
codebase and MySQL database. I functioned as the key technical liaison between
contractors and internal staff. Wrote technical documentation and implemented new
processes.
The Vantage Group, Technical Project Manager / Process Improvement / Web Development /
Consultant
Boston, MA, December 2004 - May 2005
I worked with outside vendors and internal IT teams to facilitate the process of tracking
down and setting up a variety of outsourced tools and software products in-house. This
included tracking down codebases, researching legal issues, selecting environments,
researching software options, building an Intranet and training users on its use. I facilitated
meaningful discussions between non-technical and technical teams internally and worked
with outside vendors to manage, resource, and integrate projects. I created technical
specifications and deployment guides for the use of new and existing tools and facilitated
cross-departmental steering meetings to determine technical direction and resource
allocation for projects. I worked with teams to organize a new issue-tracking process
company-wide, implement new development and testing processes, and create guides for
new processes/procedures for internal cross-departmental training. Built new internal
websites and enhanced existing websites.
Accenture/Avanade, MicrosoftSolution Development Consultant
Boston, MA, New Jersey February - December 2004
After receiving Microsoft consulting training through Avanade, I worked with teams to
customize AICS, (Accenture's homegrown insurance claims application) in an object
oriented environment using VB .NET and Oracle. Worked with a team to determine
requirements, test, debug, and implement components. Coordinated and developed on a
sub-team, to create a "View Only" mode for the implementation, across implementation
teams, spanning 140 user interfaces. I implemented new functionality in the two largest of
the pre-existing AICS components (Claim and Participant) and designed and led training
on the "View Only" functionality.
IMN, Software Engineer / Coldfusion / C#. NET / SQL Server
Boston, MA, September 2003 - February 2004
Worked with a development team to build new features and enhance existing features in IMN's
email marketing software products using COM objects in C#, ColdFusion templates and SQL
Server. I facilitated a company-wide transition to Fusebox and built a new lead flow collection
process and account sign up / registration process on the IMN website using ColdFusion & the
fuse box methodology.
Citysoft, Inc, ColdFusion / SQL Server / HTML / JavaScript - Consultant
Boston, MA, Aug 2003 - April 2005
I built user side membership registration, voting, and nomination functionality for www.alpfa.org
(Alpfa) using ColdFusion and SQL Server. I created admin tools for adding, deleting, modifying
users, creating nomination opportunities, and searching members. I created reporting
functionality for viewing the status of votes and nominations based on various criteria. I worked
with a team to design the site.
CPBaker, Business Programmer / VB 6.0 / VB.NET / SQL Server - Consultant
Boston, MA, June 2003 - July 2003
I built a GUI using VB.NET for managing appointment scheduling and searching against a
database of contacts. I integrated Janus third-party .NET components into the application to
accomplish an outlook-like interface for this GUI. I built automated reports using VB 6.0 to
export and format accounting data in excel spreadsheets, using SQL Server to schedule their
email delivery to clients.
Popstick, .NET Consultant
Boston, MA, April 2003
I integrated Infragistics UI components into CRM software using C#, Infragistics components,
and ASP.NET.
Honeywell, DMC, .NET Development/Project Manager - Consultant
Saugus MA, August - November
I worked with stakeholders to develop a business plan, technical specifications, and project
timeline for building a Client/Server application to enable field representatives to efficiently
collect and store energy audit data from customer's homes using technology (as opposed to pen
and paper - which was their approach prior to the project). I worked with stakeholders to
architect a system and plan the project. Then, I built a scheduling function to generate XML files
using C#.Net/Oracle (PL/SQL) to generate complete data for the field auditor's laptops. I
collaborated with team members on the architecture of remaining functions for emailing the data,
processing the field data in an ASP.Net desktop application, and enabling the field auditors to
sync data with the database using stored procedures.
King Content, Inc., Web Application Developer/ Project Manager / Consultant
April 2002 - January 2003
I maintained updates and tweaks to a software magazine site (softwaremag.com) and eventually
collaborated with graphic designers and database architects to redesign the site - revamping the
user interface and migrating the backend from Ms Access to SQL Server. I built a content
management system (using ColdFusion) for uploading articles to the website and a code-
generation tool using ColdFusion to allow non-technical users to generate html and post the html
content to the website. I trained business and technical users on operation of content management
software that I built.
ProjectTools, Inc.Web Application Developer/Consultant/Project Manager
May 2002 - July 2002
I designed a project portal using ColdFusion, SQL Server, JavaScript and DHTML running on
Linux and apache to allow users to access a third-party applet and view user information across
multiple servers. I tailored the front end to handle screen resolution and browser challenges,
coded a secure application to restrict user access to valid users, and stored session information
using ColdFusion.
Database Publishing Group, Web Application Developer/Contractor
September 2001 - December 2001
I participated in the object modeling (UML/Visio) and project planning for PRA, an online
publishing application. Worked on a team to build an ASP application to create an online process
for paper submission, editing, and review for medical journals. I built a reporting module for PRA
using ASP, Spectra and ColdFusion.
MGH, ColdFusion Consultant
August, 2000
I built a subscription service using ColdFusion for registering and searching the REMI (Registry
of Emergency Medical Investigators) database. I coded a secure registration process, built a
dynamic search using ColdFusion on SQL Server, and built email functionality triggered by form
submission to communicate database updates to users.
Balanced Scorecard Collaborative, Inc., Developer
Lincoln, MA, May 2001 - June 2001
I worked as an engineer on a web team to develop the company's subscription-based Online
Conference Series and Online Design Center, using ColdFusion, Spectra, and DHTML. I wrote
SQL and maintained the SQL Server databases. I maintained and developed portions of the
company's website, www.bscol.com, using ColdFusion, Spectra, DHTML, and Flash. I installed,
troubleshot, and upgraded development and production servers. I installed and troubleshot
source-control and bug-tracking software. Set up profiles and security for team-members.
Allaire/Macromedia, Spectra Development Engineer
Newton, MA, January 2001 - April 2001
I worked as an engineer on the Spectra Development team to build and improve Allaire Spectra
1.5 using ColdFusion, SQL, and the set of ColdFusion custom tags that is known as Spectra. I
worked on a small sub-team to build a team-wide Intranet, using ColdFusion, Flash, and Spectra
and on another small sub-team to build the Spectra 1.5.1 maintenance release.
Freeman, Johnson, & Aceto, P.C., Web Consultant
Brookline, MA, October 2000
Designed and coded a website for a Boston law firm using JavaScript, HTML, DHTML, and
Photoshop.
Content Integrity, Inc., Senior User Interface Engineer / Project Manager
Braintree, MA, July 2000 - October 2000
I worked with a team to build a web-based user interface to a Lisp-based source control product
using JavaScript, DHTML, HTML, and Photoshop in an NT environment. I worked with a
designer to design the user interface. I wrote JavaScript functions to communicate source control
commands to the ChangeSafe server and display database contents. Interviewed potential hires to
expand the UI team and participated in demos at prospective client sites.
IDFM (Integrating Data for Management), Software Developer
Burlington, MA, September 1999 - July 2000.
I created, customized, and troubleshot web-based software for manufacturers in an NT
environment, using PL/SQL, SQL for Oracle and SQL Server, HTML, and JavaScript. I wrote
Stored Procedures against Oracle and SQL Server databases, installed and upgraded software at
customer sites, and customized SQL Server and Oracle databases (SQL Loader/Winrunner) for
clients.
Partners Healthcare System, Part-Time Web Developer
Brookline, Ma: June 1999 - September 1999.
I designed web pages for hospitals using HTML, DHTML, CSS, Photoshop, and avaScript.
EDUCATION
Boston University School of Law, Boston, Massachusetts 1998 - 1999.
Boston University, Boston, Massachusetts
B.A. magna cum laude, in Philosophy and Political Science, May 1998
Honors: Dean's List - (all four years)
The Matchette Prize for Excellence in Philosophy - (1998)
Colin Kerr Award (1996) - number one GPA and rank in class at College of General Studies.
Golden Key National Honor Society (1996) - recognized for top ten percent of Boston University
students in 1996.
TECHNICAL TRAINING
Java Programming, Boston University Corporate Education Center, Inc. 4/2000.
Fast Track to ColdFusion Programming, Allaire Corporation. 1/2001
Advanced ColdFusion Development., Allaire Corporation. 1/2001.
Dreamweaver 4 level 1, Macromedia University, online. 4/2001.
Flash 5.0 level 1, Macromedia University, online. 4/2001.
ASP Programming, Hands ON Technology Transfer, Inc. 5/2002.
Introduction to ASP.NET, Boston University Corporate Education Center, Inc. 6/2002.
Project Management Training:
Agile/Scrum Onsite Training, Accenture, Avanade, Microsoft Solutions consulting training
Project Management Tools: Microsoft Project, Microsoft Visio
SDLC Methodologies: Agile/Scrum, Waterfall
Operating Systems - Windows 95, 98, NT, 2000, XP
Web & App Servers - IIS, O'Reilly Website, ColdFusion Server
Source Control - Perforce, ChangeSafe, Visual SourceSafe
BugTrackers - PVCS, Allaire in-house bugtracker
Databases - Oracle, SQL Server, MS Access
Remote control - MS Terminal Server, PC Anywhere, NetMeeting, VPN
Programming Skills - .NET, ASP.NET, C#, Visual Studio .NET, ASP, VBScript, VB,
ColdFusion, Spectra, SQL, PL/SQL, JavaScript, HTML, DHTML, Photoshop, Dreamweaver,
CSS, SQL Server, Oracle, UML, Perl (wrote a script against MySQL database), XML, XML
schema
OTHER SKILLS/ VOLUNTEERING / INTERESTS/ HOBBIES/ EXPERIENCES
Scrum Club - January 2009 - Present. Facilitate Agile/Scrum user groups, presentations, workshops,
and trainings for group members.
Union Rescue Mission (Downtown LA) - December 2008 - Present. Serve food to homeless individuals
and volunteer teaching classes.
Newton Food Pantry (Newton, Ma) and Los Angeles Food Bank Volunteer (Los
Angeles, CA) - 2008 - Sorted Food into boxes for delivery to homeless shelters.
FACT Volunteer / MIT, Boston, MA. Fall 2005. Taught under-privileged families how to
use computer hardware and software programs and web design and delivered re-furbished
hardware to their homes.
Certified (RYT) Part-time Yoga Instructor, Boston, MA. 2003 - 2008.Taught Vinyasa
yoga classes and private yoga lessons to individuals and institutions in the Boston area.
Martial Arts Instructor, Needham Martial Arts Center, Ma - 2000 - 2003. Taught mixed
martial arts to children.
Shelter Legal Services Volunteer, VolunteerLegal Counselor, Cambridge, MA. January
1999 - 2001. Counseled and represented homeless individuals requesting free legal
assistance and section 8 housing, researched and negotiated legal claims.
Member of Parliament Campaign Assistant, Simon Hughes Re-election Campaign,
London, England. February 1997 - May 1997.