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Service Glossary
*Click on link to find service information
Svc # Service Name Svc # Service Name
1 Account Administration 32 Messaging/Messaging Infrastructure
2 Administrative Software Support ADS
Document Imaging System DHCP
Maintenance Management System DNS
3 Advanced Visualization Email: Exchange
Central User Systems Email: Total
Extended Consulting Email: Unix
Short-term Consulting Listserv
Software/Licensing Slashtmp
4 Authentication Services 33 Networks
5 Cable TV Abilene/Internet2
6 Classroom Technology Commodity Internet
Classroom Technology (Fixed) Global NOC - Other External
Classroom Technology (Mobile) GOC
Learning Environment Design iLight
7 Collaborative Technologies Indiana Gigapop
8 Communications Office Internal IU Networks
Events Media Streaming (Video)
Public Relations NLR
User Information - Electronic Remote Access
User Information - Printed TransPAC
9 Database Administration Videoconferences
10 Decision Support Services Wireless
Data Warehouse 34 Online Learning Technology (Oncourse)
IU Information Environment (IUIE) Oncourse - Legacy
11 Departmental Applications Oncourse CL - New
12 Departmental Computing Support Delivery 35 Online Support
Advising and Departmental Services Knowledge Base
Education/Certification (EdCert) Program Online Support Environment
13 Digital Libraries Technologies Student Orientation
Extended Consulting 36 Pervasive Technology Laboratories (R&D)
Repositories Economic Development
Short-term Consulting Lab 1 - Open Software Lab
Software/Licensing Lab 2 - High Performance Networking
14 Electronic Research Administration Lab 3 - Community Grid Technology
ERA - Legacy Lab 4 - Human Computer Interaction
ERA - New (KRA) Lab 5
15 Emergency Preparedness Lab 6
Emergency Notification System 37 Policy Management
16 Enterprise Infrastructure (CR) 38 Portal
Backup and Recovery 39 REN-ISAC
Database Administration Support 40 Research Storage
Disk Storage Data Archival/Massive Data Storage
Printing and Output Extended Consulting
Server Co-Location High Performance File Systems
System Administration Short-term Consulting
Virtual System Rental Software/Licensing
17 Enterprise System Integration Standard Robust File Systems
Database Support 41 Residential IT Services
Enterprise System Integration Hardware
User Experience Group (UXG) In Room Consulting
18 Executive IT Support Printing
19 Fiscal & Procurement Systems Software
E-Business Technology Center Consulting
Fiscal & Procurement Systems-Legacy 42 RT Education & Outreach
Fiscal Procurement Systems-New Classes, Talks, Tutorials
Travel Management System Govt/Business Events
20 General Academic Use Central Unix Systems K-12 Events
21 Grant Support 43 Security Administration
22 Grid & Data-Centric Computing 44 Software Site Licenses
Data Collections 45 Stat & Math Center
Extended Consulting Extended Consulting
High Throughput Computation GIS Support
Research Database Short-term Consulting
Science Gateways & Portals Software Acquisition Services
Short-term Consulting 46 Student Information Systems
Software/Licensing Academic Advising
23 High Performance Computing Admissions
Clusters/Distributed Memory Financial Aid
Extended Consulting Student E-docs
Shared Memory Student Financials
Short-term Consulting Student Records
Software/Licensing Student Self-Service
24 Human Resource Management Systems (HRIS, etc.) 47 Student Technology Centers
Edocs Consulting
Employee Self Service Hardware
Faculty Annual Reporting System (FARS) Printing
PeopleSoft/Payroll Software
Timekeeping 48 Support Center
25 Identity Management Systems CHAT Online Services
Account Management System (AMS) E-mail Consulting
Addressbook Telephone Consulting
Central Authentication System (CAS) Walk-in Consulting
Enterprise Directory 49 Telephone Services
Password Cellular
26 Incident Response Conference Calls
27 Instructional Technology Support Consulting and Support
CTL/TLTC Converged Technologies
28 IT Training and Education Dial Tone
Consulting and Room Reservations Directory Publications
Microsoft Office Specialist Certification Long Distance
Self-study Programs-3rd Party Paging
Self-study Programs-IT Training Special Services
STEPS General Computing Classes Switchboard Information and Answering Services
29 Library Systems Telephone Repair
Library Management System (LMS) 50 University Telecommunications
Online Requests & Searches Consulting & Application Support
System Interfaces Voice Systems Design Support
30 Life Sciences Computing 51 Workflow
Extended Consulting Workflow - New
Short-term Consulting 52 World Wide Web Services
Software/Licensing Central Web Hosting
31 Media Design and Production (Digital Media Services/MP) Consolidated Hosting Environment
Computer Graphics/Animation/Art Design Mypage
Duplication/Media Conversion Podcasting
Video/Audio Conversion
Web Authoring/Online/Multimedia
ology (Oncourse)
Laboratories (R&D)
rmance Networking
y Grid Technology
omputer Interaction
sive Data Storage
mation and Answering Services
ting Environment
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
This service includes the creation and maintenance of user ids or computer accounts. The staff ensures that correct forms are
1 1 Account Administration completed, that users are familiar with their rights and responsibilities and that secret codes are properly filed so the user can Dennis Gillespie Dennis Gillespie
be helped by phone if needed.
The IU Vice President of Administration has purchased various vended software packages to support specific administrative
2 Administrative Software Support functionality across IU campuses. These products include software for managing physical facilities (Maintenance Management James Thomas James Thomas
System) and scanning, storing, and managing documents and images (Onbase).
The OnBase application is used by numerous administrative departments for document and image scanning, management,
214 Document Imaging System and storage. Interfaces from existing enterprise applications provide access to these documents and images as needed for James Thomas James Thomas
various administrative processes such as Admissions, Financial Systems, and Purchasing.
The MMS application is used by the physical plant staff at both IUPUI and IUB for managing work orders, inventory tracking,
33 Maintenance Management System James Thomas James Thomas
and maintenance scheduling in support of the physical facilities at these campuses.
The Advanced Visualization Lab (AVL) provides expert consulting, research support, educational opportunities, and hardware
3 Advanced Visualization and software resources for scientific visualization, virtual reality, high-end computer graphics, and visual tele-collaboration. The Michael Boyles Michael Boyles
AVL engages in projects and partnerships with researchers, educators, and artists from all IU departments and campuses.
Time spent in the "Central User Systems" service involves those efforts that investigate, create, or maintain technologies that
226 Central User Systems Michael Boyles Michael Boyles
benefit the entire community of visualization clients. Central user systems are offered as a general resource to our community.
Projects and consulting that require more than 4 hours are included in this service. This usually encapsulates all efforts
involving a specific request for technology (hardware or software) consulting. This includes assisting a client or collaborator with
228 Extended Consulting Michael Boyles Michael Boyles
the use or understanding of existing hardware/software, enhancing or modifying existing hardware/software, creating or
developing new hardware/software.
Short consultations that require 4 hours or less are included in theis service. This usually encapsulates responses to a specific
256 Short-term Consulting Michael Boyles Michael Boyles
request regarding a technology (hardware or software) that already exists or is easily constructed.
Software that is currently being licensed, supported, or recommend for use by the AVL. This software may be either
257 Software/Licensing Michael Boyles Michael Boyles
commercial or open-source.
Services such as the "Safeword Cards" and Kerberos authentication increase the security of the university's systems and data.
4 3 Authentication Services Thomas Davis Thomas Davis
Authentication services provide the facilities for extended authentication, beyond relying solely on passwords.
Cable TV services are provided on both the Bloomington and Indianapolis campuses with the main programming being
5 4 Cable TV Kirt Guinn Kirt Guinn
information and movies.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
A single point of contact is provided for faculty who want to use technology in their teaching environments. This includes
providing and maintaining equipment installed in classrooms, resolving operational problems, and facility planning. In addition,
6 Classroom Technology mobile technology can be scheduled and delivered to classrooms as requested by faculty and staff. These services are Beverly Teach Beverly Teach
provided by UITS on the Indianapolis campus. They are provided through a partnership between UITS and Instructional
Support Services on the Bloomington campus.
Faculty support services include training, passwords, emergency assistance, troubleshooting, room checks, online
documentation, e-mail notification of changes/problems. Classroom equipment support includes acquisition, installation,
5 Classroom Technology (Fixed) Beverly Teach Beverly Teach
maintenance, and replacement on a life cycle schedule. System designs are continually reviewed for efficiency and
effectiveness.
A wide range of mobile equipment may be scheduled and delivered for use in classroom instructional activities, including
6 Classroom Technology (Mobile) laptops, video/data projectors, video conferencing equipment, televisions, VCRs, DVDs, slide projectors, audio equipment, etc. Beverly Teach Beverly Teach
Training and emergency support are provided.
General Inventory (AKA General Purpose) classrooms are those that are general in nature and scheduled by the Office of the
Registrar. Non General Inventory Classrooms are all the others. This also involves working with the University Architects Office
114 Learning Environment Design Beverly Teach Beverly Teach
and Campus Facilities (and others) to coordinate technology installations in new construction and renovation projects. Also
conducting departmental consults on renovation projects.
UITS develops and implements information technology to support distributed collaboration, including in such areas as desktop
7 8 Collaborative Technologies videoconferencing, digital video streaming, multipoint data conferencing, and Web-based access to application sharing, Kirt Guinn Kirt Guinn
emphasizing shared Web browsing, shared presentation viewing and whiteboarding.
Hundreds of accurate, timely, and thorough documents and publications about UITS and the computing environment at Indiana
8 Communications Office Christine Fitzpatrick Christine Fitzpatrick
University are available to the university community on hard copy, via electronic subscriptions, and via World-Wide-Web.
The UITS Communications and Planning Office (CPO) each year organizes and hosts a number of events on behalf of the
organization and the Office of the Vice President for IT and CIO. These include IT-related conferences and seminars, service
66 Events Christine Fitzpatrick Christine Fitzpatrick
fairs, building tours, and speaking appearances by senior IT leadership. UITS also participates in a number of campus and
university events each year under the coordination of the CPO.
CPO coordinates and develops external communications regarding the University's IT initiatives for a wide range of audiences,
68 Public Relations Christine Fitzpatrick Christine Fitzpatrick
including the State, research and industry partners, the general public, and other universities.
CPO develops a variety of electronic information pieces for the IU community, including articles for UITS electronic newsletter
(The Monitor and Newsbit), Web resources for initiatives such as the Ameritech Fellows Program and Oncourse, and targeted
70 User Information - Electronic Christine Fitzpatrick Christine Fitzpatrick
communications to users concerning new services, change management, and helpful tips for making the most of information
technology at IU.
CPO develops IT-related print materials such as those for new student orientation and campus housing residents, the UITS
71 User Information - Printed Services Directory, the annual Accomplishments Report, and other informational and technical publications for the Indiana Christine Fitzpatrick Christine Fitzpatrick
University community.
This service is intended to provide and maintain institutional databases for Indiana University. The primary consumers of this
service are UITS development teams who utilize the database environment to deliver enterprise information systems including
9 12 Database Administration Dan Young Dan Young
student, financial, library, HR and decision support. Integrity, consistency, and the utility of institutional data, and excellent
database performance characterize the environment. This is service is located in Bloomington, but serves all campuses.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
Decision makers throughout the university need access to useful data resources to assist in their responsibilities. The decision
support environment is one in which individuals can use their desktop tools to manipulate institutional data. It is a "point and
10 Decision Support Services Rebecca Gribble Rebecca Gribble
click" interface and users do not have to know programming languages to gather information from institutional data structures
and several pre-processed data sets.
The Data Warehouse service has two components: a database component and a web application (Indiana University
41 Data Warehouse Information Environment). They both facilitate users access to the information they need to fulfill their day-to-day Rebecca Gribble Rebecca Gribble
responsibilities.
IU Information Environment (IUIE) is a centrally maintained web-based decision support application. IUIE is a register of report
198 IU Information Environment (IUIE) Rebecca Gribble Rebecca Gribble
objects which associate descriptive and security access information with institutional data.
UITS offers applications development services to other university departments across all campuses on a fee basis. These
11 118 Departmental Applications Brian McGough Brian McGough
systems do not fall into specific categories but are based on the needs of the departments requesting the services.
UITS staff work with local support providers and are committed to providing technology support and resources to departmental
Local Support Providers so they may achieve the technology goals of their units. Services available to Local Support Providers
12 Departmental Computing Support Delivery Jim Kippenbrock Jim Kippenbrock
include workstation and server consulting; access to LSP Lab resources; technical training and certification; access to on-line
technical tools and resources; and reserved software distribution.
Support systems consulting for departmental planning, third tier technical support for Mac and Windows, and charge-back
14 Advising and Departmental Services Jim Kippenbrock Jim Kippenbrock
services in direct support of departmental end-users.
An education program specifically geared toward the IT professional at IU. The instructors are Microsoft Certified to teach the
16 Education/Certification (EdCert) Program Jim Kippenbrock Jim Kippenbrock
Microsoft Certified Courseware. The only fee charged is for the courseware.
13 Digital Libraries Technologies Jon Dunn Jon Dunn
The Digital Library Program offers extended consulting to IU faculty, librarians, and staff on selected digital library, digital
258 Extended Consulting scholarly communications, and digital humanities projects. Extended consulting is defined as greater than 4 hours of staff time Jon Dunn Jon Dunn
involved.
The Digital Library Program supports hardware and software for several digital repository systems based on Fedora, DSpace,
259 Repositories Jon Dunn Jon Dunn
Eprints, and other software packages. These systems support the storage and preservation of and access to digital collections.
The Digital Library Program offers short-term consulting on request to IU faculty, librarians, and staff on digital library, digital
260 Short-term Consulting scholarly communications, and digital humanities issues. Short-term consulting is defined as less than 4 hours of staff time Jon Dunn Jon Dunn
involved.
The Digital Library Program licenses commercial software and implements open source software to support the storage and
261 Software/Licensing preservation of, and access to, digital collections from across IU. In addition, the Digital Library Program contributes to the Jon Dunn Jon Dunn
licensing of bibliographic or digital library related software tools for the university.
14 Electronic Research Administration James Thomas James Thomas
Administrative support for research at Indiana University falls into two distinct categories: Pre-Award and Post-Award. Pre-
30 ERA - Legacy Award encompasses all of the necessary information to submit a proposal to an Agency. ERA is the automated application James Thomas James Thomas
that UIS project teams have created for this. Faculty members, Staff, and Research Administrators use this system.
The Kuali Research Administration (KRA) is a community-source project intended to create a comprehensive application suite
218 ERA - New (KRA) to serve the research administration needs of all Carnegie Class institutions. The system will be completed in three phases James Thomas James Thomas
and will eventually replace ERA- Legacy.
15 Emergency Preparedness
Non-service-specific activities related to building resilience into IT services (disaster recovery planning); support for business
291 Emergency Notification System impact analysis; support for broader university emergency planning. (Note: DR planning specific to services should be Mark Bruhn Mark Bruhn
allocated to entries for those services.)
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
16 Enterprise Infrastructure (CR) Dan MIller Dan Miller
A department can subscribe to this service, to backup and retain user or departmental data on cartridge media, stored in
secure, off-site location.. The Tivoli Storage Manager (TSM) system will be used. Departments can choose (within limits) the
240 Backup and Recovery (CR) frequency of backups, and number of versions to maintain. One time, and variable fees apply, depending on how many GB are Dan Miller Dan Miller
being transferred to the backup system, and how much is being retained in the off-site library. This can be subscribed to for
department owned servers, or those systems being rented (not for individual workstations or computers).
A department can additionally subscribe to have UIS perform database design, creation, maintenance, and tuning activities, for
241 Database Administration (CR) Oracle, MS SQL SVR, or MySql databases. Annual fees are assessed. This applies only to those systems being provisioned Dan Young Dan Young
and rented from UIS- not to separately owned servers.
A department can subscribe to additional disk space, hosted on a high performance Storage Area Network (SAN) environment.
This disk storage can be attached to the system that is being rented, or can be attached to a departmental owned server
242 Disk Storage (CR) Mike Floyd Mike Floyd
residing within the UITS Data Center. Annual fees per GB are assessed. One time charges apply to attach a departmentally
owned server.
These services provide for the laser printing to distributed printers across the state and delivery of files to organizations, like
65 Printing and Output (CR) Dan Miller Dan Miller
IUPUI Campus Design, Print and Mail Services, that provide central printing and microfiche output.
UITS engages in a Facility Management Agreement (FMA) with Departments to collocate their servers in our WCC and ICTC
213 Server Co-Location (CR) Machine Rooms. An annual fee is assessed for rack space, environmentals, and Operational support (monitoring) and server Dan Miller Dan Miller
data backups.
A department can additionally subscribe to have UIS perform standard system administration functions, which include the
installation, maintenance, patching, and tuning of Operating System software. The two choices are current supported versions
243 System Administration (CR) of MS Windows and RH Linux. The Operating system will be backed up and can be restored. Applications and middleware are Mike Egolf Mike Egolf
not supported. An annual fee is assessed per system. This applies only to those systems being provisioned and rented from
UIS, and not to separate or department owned servers.
Departments can subscribe to this service and “rent” a virtual system. This is a virtual system created under VMWARE,
currently hosted on standard, enterprise class HP hardware. A standard system is 1 CPU, 1 GB memory, and 35 GB of high
244 Virtual System Rental (CR) Mike Floyd Mike Floyd
performance disk storage. The department continues to provide system administration and all other support. An annual fee is
assessed. Additional CPU, memory, and disk resources can be subscribed to, for a fee.
17 Enterprise System Integration Brian McGough Brian McGough
Database Support includes maintaining Microsoft and Oracle database servers and associated application development
210 Database Support software on UITS central systems for teaching and learning as well as providing technical support focus for departmental Brian McGough Brian McGough
system administraton.
Establish and revise enterprise web development standards for UIS. Develop standards around a common set of development
tools, methodologies, and coding practices to insure the quality and maintainability of UIS enterprise applications. Develop the
necessary training curriculum, coordinate and conducted training classes. Mentor other UIS development teams and assist
164 Enterprise Web Development Support with integration and troubleshooting. Also responsible for researching new development tools, utilities, and practices for Brian McGough Brian McGough
enhancing the ability for UIS applications development teams to deliver services. Attempt to find the best tools available given
staffing and financial constraints. Seek out strategic partnerships with higher education colleagues, open source consortiums,
and commercial vendors with similar goals and interests.
Services and procedures that facilitate usability testing enable technologists through the university to actively involve users in
112 User Experience Group (UXG) Brian McGough Brian McGough
the design and implementation of information systems and services. This service is performed on the Bloomington campus.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
IT services and support for Indiana University Administrative offices Executive IT Support manages multi-campus, 24x7x365 IT
18 262 Executive IT Support support for IU executives and their immediate representatives, servicing the President and Vice Presidents' offices, the Momi Ford Momi Ford
University Council, Provost, and the Board of Trustees.
Indiana University's responsibility center management environment necessitates access to appropriate sources of information
for financial and managerial decision-making. The Financial Information System (FIS) enhances administrative effectiveness by
19 Fiscal & Procurement Systems giving administrators, account managers, faculty, and staff fast, efficient access to institutional data resources. Likewise, The James Thomas James Thomas
Online Purchasing System (TOPS) exists to assist faculty, staff, and students in the purchase and payment of goods and
Services.
Many departments at IU are interested in selling products, services and collecting payments over the Web. In the support of
this, the Fiscal and Procurement Systems Development team provides systems such as Transform/EP, Estore, IPAS and
127 E-Business James Thomas James Thomas
QuikPay. These systems provide a number of options for delivering electronic catalogues, order management, bill presentment
and payment via credit card and ACH transactions.
The IU Financial Information System (FIS) is considered "legacy" in that it was written in and supported by older technologies
31 Fiscal & Procurement Systems-Legacy that are no longer a standard for Enterprise Software. The FIS provides a way for fiscal officers, capital asset managers, James Thomas James Thomas
auxilary enterprises and the research community (post award) to manage their accounts, transfer dollars, manage assets, and
control expenditures associated with grant funding.
The Enterprise Business Systems unit of Enterprise Software is working on the development of the next generation suite of
financial applications for IU. The Purchasing/Accounts Payable system known as EPIC and the Kuali Financial System (KFS).
In addition to adhering to our Java Web standards, utilizing Kuali Enterprise Workflow (KEW) and OneStart enterprise portal,
32 Fiscal Procurement Systems-New the EPIC system has enhanced features for B2B electronic procurement and vendor payments. The KFS project will deliver James Thomas James Thomas
the functionality provided by EPIC and the legacy financial application in addition to many new enhancements. KFS is being
written using modern and practical Java Web architecture using our standard development toolset and running on standard
enterprise server architectures. KFS development is a partnership among IU and several other institutions within the higher
education community.
UIS has inherited responsibility for the development of an institutional travel management application. The legacy TAPS and
TAPSWEB applications are currently being rewritten in J2EE/Oracle and will be deployed system-wide throughout the 04-05
192 Travel Management System James Thomas James Thomas
fiscal year. This new system will be called Travel@iu and it will be fully integrated with OneStart, EDEN routing and provide
tools for the traveler and travel arranger to setup new trips and request reimbursements.
Individual faculty members can make specialized software available to a particular class or classes with restricted access on
20 44 General Academic Use Central Unix Systems UITS computers. This enables faculty members to select and use software packages that otherwise are not supported in the Dave Hancock Dave Hancock
university-computing environment and made available through the public computing facilities.
Aid IU researchers in the preparation of proposals to external grant funding agencies or to internal IU processes.
21 263 Grant Support Craig Stewert Craig Stewert
Grid computing is the tying together of disparate computational, storage, and visualization environments by high-speed
22 Grid & Data-Centric Computing networks. Grid computing creates fundamentally new opportunities for scientific research, artistic creativity, and intellectual Richard Knepper
collaboration.
Data collections are archives of curated, maintained data. Data gathered by researchers or instruments is collected and
265 Data Collections Kurt Seiffert
maintained to facilitate retrieval and analysis.
Researchers at Indiana University in need of specialized services or individualized systems make use of services provided by
266 Extended Consulting Richard Knepper
Research Technologies Core Services.
267 High Throughput Computation Specialized cluster systems provide the ability for researchers to process large amounts of data at rapid speeds. Richard Knepper
Provides database hosting for research projects in an Oracle or MySQL environment for IU faculty, staff, and graduate
38 Research Database Dave Hancock Dave Hancock
students.
268 Science Gateways & Portals Provides portal and gateway hosting for IU researchers and also national users via the TeraGrid. Dave Hancock Dave Hancock
Support for researchers and staff using research machines is provided through short-term consulting and information on the
269 Short-term Consulting Richard Knepper Richard Knepper
RT website and knowledge base.
Research Technologies Core Services maintains software licenses for Enterprise Linux distributions used mainly by UIS and
270 Software/Licensing Richard Knepper Richard Knepper
RT units, as well as for IU faculty, staff, and students.
Faculty, staff and students have access to dedicated computing resources and software tools, including state-of-the-art
supercomputers, parallel programming languages and subroutine libraries. The HPC Support Group provides training and
23 High Performance Computing Dave Hancock Dave Hancock
consulting support for research and instruction using these facilities on all of IU's campuses, online documentation, and site
licenses.
Provides a high performance computing environment for parallel jobs and serial jobs on Linux clusters and distributed memory
271 Clusters/Distributed Memory Dave Hancock Dave Hancock
systems to IU faculty and faculty-sponsored staff and graduate students as well as national users via the TeraGrid.
272 Extended Consulting Consultation on the use and optimization of software operating on IU supercomputers. Dave Hancock Dave Hancock
Provides a high performance computing environment for parallel jobs, large-memory serial jobs and database applications on
273 Shared Memory Dave Hancock Dave Hancock
shared memory systems to IU faculty and faculty-sponsored staff and graduate students.
Responses to user requests for assistance regarding high performance computing resources generally in the form of email, but
249 Short-term Consulting phone and/or in person conversations can also contribute. Examples include users requesting where to find a piece of Dave Hancock Dave Hancock
software or even how to log into the system.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
274 Software/Licensing Dave Hancock Dave Hancock
24 Human Resource Management Systems Sara Chambers Sara Chambers
The Human Resource Management System E-docs provide a custom interface to the IU HRMS PeopleSoft system making it
easier for IU faculty and staff to process common HR activities. These E-docs provide the ability to add and update biographic
281 Edocs Sara Chambers Sara Chambers
and demographic data for faculty and staff, promote, demote, and transfer employees, maintain pay rates, process leaves of
absence, process additional pay, and maintain/create positions.
The Human Resource Management System Employee Self-Service application provides IU faculty and staff with an easy to
use interface for viewing and editing their HRMS records. The HRMS Self-Service functions available to faculty and staff at IU
include Payroll Direct Deposit, View Paycheck, View Payroll YTD Totals, and View and update benefits information. These
254 Employee Self Service services provide a more accurate collection of important HRMS data and allows the employees of Indiana University to
maintain the integrity of their HRMS data.
The Faculty Annual Reporting System was developed for The Office of the Dean of Faculties - Bloomington, to capture
information currently collected in the annual Faculty Summary Report. The system replaced the annual paper collection of
282 Faculty Annual Reporting System (FARS) faculty activities with a web based electronic form. The web based form integrates with the Student Information System - SIS Sara Chambers Sara Chambers
(for course data), Financial Management System - FMS (for grant data) and Human Resources Management System - HRMS
(for HR job/person data).
The Human Resource Management System provides administrators a robust, fast, and efficient system to access to IU
institutional data about people employed by the university - the faculty, staff, and hourly personnel. The HRMS provides
283 PeopleSoft/Payroll Sara Chambers Sara Chambers
services that capture and record biographic and demographic data, track tenure, academic titles, and service dates, manage
positions, track benefits enrollments, track tax records, enable direct deposit, and process payroll.
The Time Information Management Environment (TIME) system is a web-based timekeeping system that allows hourly and
support and service staff employees to record their work time electronically online. The system also allows supervisors and
225 Timekeeping departmental payroll processing staff to view and approve employee's timesheets online. The Timekeeping system provides a Sara Chambers Sara Chambers
fast, easy, and accurate mechanism for tracking IU’s hourly, support, and service staff work hours while providing a consistent
audit history for payroll activity.
Enterprise directory services include maintaining and providing institutional data to applications, and creating and maintaining
25 Identity Management Systems Alan Walsh Alan Walsh
central systems account information via self-service applications.
The Account Management System is a web-based application that allows students, faculty, staff, affiliates, and guests to create
204 Account Management System (AMS) and manage a variety of computer accounts at IU. AMS also provides an administrative interface that allows helpdesk staff to Alan Walsh Alan Walsh
assist users with account problems.
205 Addressbook The web address book provides searchable listings for people at IU. Alan Walsh Alan Walsh
CAS provides a centralized authentication service for web applications at IU. It supports a variety of authentication mechanisms
206 Central Authentication System (CAS) including username/password, Safeword® tokens, and guest credentials. CAS also enables single sign-on for users of CAS- Alan Walsh Alan Walsh
enabled applications.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
Enterprise directory services include maintaining and providing institutional data to applications, and creating and maintaining
207 Enterprise Directory Alan Walsh Alan Walsh
central systems account information via self-service applications.
The password management system is a web-based application that allows user to manage passwords on the three enterprise
authentication systems: Kerberos, Active Directory, and DCE. Users can change and synchronize their passwords on all three
208 Password Alan Walsh Alan Walsh
systems using the application. Helpdesk staff use the system to perform administrative password resets for users that have
forgotten their passwords.
Incident response encompasses duties related to the receipt, investigation, tracking, and resolution of reports of technology
26 136 Incident Response Merri Beth Lavagnino Merri Beth Lavagnino
abuse and security incidents, perpetrated against or by members of the Indiana University community.
27 Instructional Technology Support David Goodrum Megan Palmer
Faculty members and instructors who want to explore uses of instructional computing and multimedia have a single point of
access in the Teaching and Learning Technologies Lab on the Bloomington campus and the Center for Teaching and Learning
on the Indianapolis campus. Lab staff provides coordinated support for exploring, developing, utilizing and delivering effective
144 CTL/TLTC teaching and learning environments. The TLTL is a resource provided through a partnership effort between the Dean of David Goodrum Megan Palmer
Faculties Office, Instructional Support Services, and UITS. The CTL is a partnership effort provided by the Office for
Professional Development, Copyright Management Center, IUPUI University Library, CyberLab: advanced research and
development laboratory, and UITS.
Technology training is available through STEPS (formerly known as Jumpstart/PROSTEPS/TIPS) workshops which are
28 IT Training and Education available to everyone. In addition, IT Training provides STEPS certificate series, consulting and room reservations, self-study Chris Payne Chris Payne
materials, and certification exams in Microsoft Office applications.
Groups can reserve IT training's teaching facility in the Library (the IC103 classroom) for conferences, classes and
155 Consulting and Room Reservations presentations. And IT training professional staff provide occasional consultations to other training providers within the university Chris Payne Chris Payne
community.
Anyone can take Microsoft Office Specialist (Office 2003 and earlier) or Microsoft Certified Application Specialist exams to
157 Microsoft Office Specialist Certification Chris Payne Chris Payne
certify their skills in any Office application.
245 Self-study Programs-3rd Party Thousands of 3rd party eLearning self-paced courses from Skillsoft and Microsoft can be accessed through IT Training. Chris Payne Chris Payne
IT Training developed materials are available for self-study. Oncourse materials can be downloaded from the Oncourse site,
246 Self-study Programs-IT Training short tutorials can be downloaded from the IT Training site, and regular workshop materials can also be purchased from IT Chris Payne Chris Payne
Training for use in self-study settings.
22 STEPS General Computing Classes STEPS are instructor-led workshops for everyone Chris Payne Chris Payne
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
29 Library Systems Dennis McGreer Dennis McGreer
UITS and the University Libraries maintain the Sirsi Library Management System, it's peripheral applications, and its interfaces
252 Library Management System (LMS) to other University Enterprise Systems (including SIS, HR, Bursar, and Financial systems). Holdings of the IU Libraries are Dennis McGreer Dennis McGreer
managed and made available to patrons through its web component, IUCAT.
UITS also works in close coordination with Library Technology to share development and support of library web, linking,
253 Online Requests & Searches Dennis McGreer Dennis McGreer
federated search, and other services.
255 System Interfaces UITS assists with exchange of library records with external vendors and databases. Dennis McGreer Dennis McGreer
Life Sciences is the application of research technologies to life sciences research, particulalry computationally intensive
applications in the areas of genomics, proteomics, and medical informatics. It covers the Center for Computational Cytomics,
30 Life Sciences Computing William Barnett William Barnett
the Biomedical Applications group, and the IUSM Advanced IT Core. UITS provides software support, and consulting services
for use by researchers.
Contacts and consulting that are less than 4 hours. Projects typically involve consultation, assessment, and problem
139 Extended Consulting William Barnett William Barnett
resolution.
Projects and consulting contacts that require more than 4 hours. Projects typically involve participation in work rather than
140 Short-term Consulting William Barnett William Barnett
consulting.
142 Software/Licensing Bioinformatics/Cheminformatics software packages licensed and installed on UITS systems for general use. William Barnett William Barnett
31 Media Design and Production David Donaldson David Donaldson
MDP offers comprehensive Art Design, 2D Animation and 3D Animation solutions to its clients. The products we design include
199 Computer Graphics/Animation/Art Design David Donaldson David Donaldson
work destined for print as well as electronic distribution.
MDP operates a Media Duplication service for optical-based media. This includes CD-ROMs and DVDs with commercial-
quality art design and packaging. In addition, MDP maintains a large number of legacy media playback devices and is able to
200 Duplication/Media Conversion David Donaldson David Donaldson
convert each of those mediums to the other or to totally digital forms of media including streaming media and optical based
media.
Media Design and Production offers full-service, premiere-quality video and audio production. This includes pieces created for
202 Video/Audio Production standard-definition video as well as High-definition 1080i video. Specific services include acquisition, editing, special effects and David Donaldson David Donaldson
distribution.
Media Design and Production offers a wide-variety of web-based solutions for faculty members, departments, schools and
203 Web Authoring/Online/Multimedia campuses across the state. This includes conversion of university courses to the web, departmental websites and David Donaldson David Donaldson
administrative web-based application using a number of web technologies.
Students, faculty, and staff members can integrate e-mail, fax, documents, and electronic forms with their desktop computer
32 Messaging/Messaging Infrastructure applications through the message handling system. Included under this header is Listserv, Newsgroups, and Messaging Rick Jackson Rick Jackson
Infrastructure (DHCP, DNS, and ADS).
Active Directory is a hierarchical collection of network resources that can contain users, computers, printers, and other Active
132 ADS Directories. Active Directory services (ADS) allow administrators to handle and maintain all network resources from a single Rick Jackson Rick Jackson
location.
DHCP (Dynamic Host Configuration Protocol) is a network protocol that enables a DHCP server to automatically assign an IP
134 DHCP Rick Jackson Rick Jackson
address to an individual computer's TCP/IP stack software.
The Domain Name Server (DNS) provides network information to Internet clients. It's primary function is to map IP names
135 DNS Rick Jackson Rick Jackson
(addresses) to IP numbers.
131 Email: Exchange Provides rich collaboration environment including mail, scheduling, electronic forms, and groupware. Rick Jackson Rick Jackson
197 Email: Total Provides rich collaboration environment including mail, scheduling, electronic forms, and groupware. Rick Jackson Rick Jackson
IMAP access to email is provided by the Shakespeare email servers on the Bloomington campus and the Jewel email servers
133 Email: Unix on the IUPUI campus. These systems are for students, faculty and staff and allow standard IMAP clients to access an Rick Jackson Rick Jackson
individual's email, such as Netscape, Internet Explorer, Outlook, Pine, and Webmail.
This is electronic mailing list software that can be used to send electronic newsletters and to maintain interactive e-mail
47 Listserv Rick Jackson Rick Jackson
discussion groups.
Slashtmp provides faculty and staff with temporary storage space to enable the transfer of large files into and out of the
169 Slashtmp University. Researchers can make files available via a URL to collaborators and give collaborators a URL where they can Rick Jackson Rick Jackson
upload file
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
The university community has access to the enormous amount of networked information available from desktop computers
33 Networks
across campus-wide networks, university-wide networks and throughout the Internet.
Provides operational support and technical leadership for the Internet2 project. Many different areas are supported, from
advanced 7X24 hour monitoring, problem reporting/resolution and information tracking to developing advanced methods of
51 Abilene/Internet2 collecting and analyzing traffic statistics. Engineering support of the network includes providing configuration support and Dave Jent Dave Jent
support of leading edge protocols. This area is also responsible for maintaining the Indiana Gigapop resources, which deliver
and redistribute I1 and I2 services.
Worldwide Internet connectivity (known as commodity Internet) is maintained for IUB students, faculty and staff by connection
52 Commodity Internet to the Indiana Gigapop. Network Operations monitors the use of this service and assures the availability of bandwidth and Jon-Paul Herron Jon-Paul Herron
connectivity.
Provides operational support and technical leadership for Research and Education networking projects. Many different areas
130 Global NOC - Other External are supported, from advanced 7X24 hour monitoring, problem reporting/resolution and information tracking to developing Steve Peck Steve Peck
advanced methods of collecting and analyzing traffic statistics.
Provides critical infrastructure services and operational support for the Open Science Grid. Services provided by the GOC
include status and metric monitoring, problem tracking, 24x7 trouble ticket creation and service support, as well as
194 GOC Steve Peck Steve Peck
maintenance and development grid middleware and service components provided by external developers and GOC
programmers.
I-Light is the Indiana Higher Education Optical Network which provides high-speed optical network connectivity to colleges and
236 iLight Marianne Chitwood Marianne Chitwood
universities across the State of Indiana.
Provides its members network access to Commodity Internet and I2 network (Abilene). Members include Indiana University,
126 Indiana Gigapop Dave Jent Dave Jent
Purdue University, Eli Lilly, Ruth Lilly Health Education Center, University of Washington in St. Louis, NCAA.
The IU Bloomington campus, the largest in the IU system, has an enrollment of over 36,000 students. IUB Campus Network
Infrastructure is a group of network engineers and telecommunications technicians who are responsible for the implementation
and operation of the campus network. Our network runs over a fiber optic infrastructure between buildings using 100 Mbps and
195 Internal IU Networks Kirt Guinn Kirt Guinn
Gigabit Ethernet protocols, and over copper lines at 100Mbps, 10Mbps, and T1 speeds (1.54Mbps). Building infrastructures are
based upon fiber and copper risers connecting Ethernet switches that feed 10 Mbps, 100 Mbps, and Gbps across some 247
buildings to over 40000 active data jacks to almost every office, dormitory room, and public areas across campus.
Digital Media Network Services (DMNS) has streaming servers in service to support the growing demand for audio/video
distribution. These servers are capable of streaming the latest Real, Quicktime, and Windows Media formats. IU supports
61 Media Streaming (Video) Kirt Guinn Kirt Guinn
streaming for both academic and non-academic purposes. Faculty and support units are eligible for accounts on the streaming
server.
196 NLR A privately funded, owned and operated advanced optical network supporting the research needs of its member institutions. Dave Jent Dave Jent
Campus Network Infrastructure maintains a remote access pool with 200 modem lines. The advent of DSL and Cable
59 Remote Access Modems has reduced the number of calls, so our total number of lines has dropped to current levels from a high of 1700. IU Kirt Guinn Kirt Guinn
Bloomington reduced the number of PRI lines in the last year from 13 to 6. IUPUI dropped from 17 to 7.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
Provides high speed connectivity between the Asian Pacific region and North America. Its purpose is to facilitate collaborative
60 TransPAC Jim Williams Jim Williams
research between these two regions.
We categorize IU video conferencing systems into three models: classroom, administrative conference room, and desktop. All
three utilize standard IP data networking for communications, with the H.323 videoconferencing standard running the
application. Although H.323 is a complex protocol, you simply need a standard IU datajack and you’re ready to go. Digital
54 Videoconferences Media Network Services (DMNS) uses “Polycom” videoconferencing equipment. DMNS owns and operates several Polycom Kirt Guinn Kirt Guinn
equipped rooms, and several departments have their own Polycom equipment. Indiana University is in the middle of a three
year purchasing agreement with SKC Communication Products, Inc for this equipment. All IU campuses are eligible for SKC
contract discounts.
163 Wireless Kirt Guinn Kirt Guinn
As part of this service UITS evaluates and creates Web-based and other network-based learning environments and offer
faculty a comprehensive set of options to easily create, edit, revise and maintain online course material. In additional UITS
34 Online Learning Technology (Oncourse) Lance Speelmon Lance Speelmon
ensures an available and reliable infrastructure of networks, servers, storage and applications for the support of online courses
and other new learning experiences.
63 Oncourse - Legacy Legacy Course Management System Lance Speelmon Lance Speelmon
220 Oncourse CL - New Online Collaboration and Learning System Lance Speelmon Lance Speelmon
35 Online Support Chuck Aikman Chuck Aikman
Provides end-user computing support to faculty, staff, and students via services located on-line (e.g. KnowledgeBase (KB), It
89 Knowledge Base Help On-Line). On-Line Services creates new entries and maintains all KB documents. This team develops the KB application Chuck Aikman Chuck Aikman
and infrastructure, including systems administration and programming. This service is available 24 x 365.
Organizes the services offered by UITS into a one-stop location, http://uits.iu.edu. This site categorizes all services provided by
90 Online Support Environment Chuck Aikman Chuck Aikman
UITS and presents the customer with a view of our organization based on services and products.
Introduces new students on the Bloomington and IUPUI campuses to the technology services provided by UITS through
209 Student Orientation Chuck Aikman Chuck Aikman
published materials, video presentations, and group orientation sessions.
36 Pervasive Technology Laboratories (R&D)
152 Economic Development
148 Lab 1 - Open Software Lab
149 Lab 2 - High Performance Networking
150 Lab 3 - Community Grid Technology
151 Lab 4 - Human Computer Interaction
190 Lab 5
191 Lab 6
University wide Policy Management activities include: information technology policy development, dissemination, and
education; information usage/management policy development and education (in conjunction with data management
37 143 Policy Management Merri Beth Lavagnino Merri Beth Lavagnino
committees); review and analysis of existing policies for continued applicability and effectiveness; and interpretation of current
policy related to specific issues, situations and incidents.
OneStart is a web-based enterprise application portal that presents a single front door to Web services designed for everyone
with business to conduct with Indiana University. OneStart seeks to make IU services as accessible, effective, and
comprehensive as possible for IU faculty, staff, students, alumni, and others. The portal provides a user-centered environment
offering easy access to a wide array of services and information with the intent of developing life-long campus citizens of
Indiana University. EDEN – The Enterprise Development Environment provides the key infrastructure layer for service delivery
via OneStart. EDEN consists of the infrastructure components that are “shared” across all service areas. The infrastructure is
38 120 Portal Brian McGough Brian McGough
designed with flexibility in mind utilizing components of work in an attempt to provide a framework for easily integrating
additional services and functionality. These “service components” are published, including thorough documentation of the
APIs, so that they can be re-used as new services are developed or redesigned. Some examples of these service
components include but are not limited to EDEN Workflow Engine (EWE) - automated routing and approval of electronic
documents, Action List, shared business rules, authorization, SUDS (shared university data service), and standard routines
and utilities for enterprise web applications.
REN-ISAC is used to improve network security through information collection, analysis, dissemination, early warning, and
39 250 REN-ISAC Doug Pearson Doug Pearson
response.
40 Research Storage
Faculty and staff have a need for a reliable, central archival system for low cost storage of large data sets and data-intensive
11 Data Archival/Massive Data Storage Kurt Seiffert Kurt Seiffert
applications. With these services, researchers can move selected files to, and retrieve files from a networked file archiving.
275 Extended Consulting Kurt Seiffert Kurt Seiffert
Provides researchers with temporal and medium-range storage on parallel filesystems for use with IU's high performance
276 High Performance File Systems Dave Hancock Dave Hancock
clusters. Accessible by IU faculty, staff, and students as well as national users via the TeraGrid.
277 Short-term Consulting Seiffert/Simms Seiffert/Simms
Hancock/Seiffert/Simm Hancock/Seiffert/Simm
278 Software/Licensing
s s
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
279 Standard Robust File Systems Production quality, robust, reliable file storage (e.g. home directories and critical data sets). Kurt Seiffert Kurt Seiffert
41 Residential IT Services Sue Perin
Hardware represents the cost of providing the three-year workstation lifecycle in the 22 residential technology centers and 15
121 Hardware expressmail locations, including acquisition, installation, tracking, maintenance, and replacement, along with the cost of Doug Grover
facilities, security, and network.
Over 11,000 students each year make their homes in campus housing. Each campus residence is equipped with a 10 or 100-
MB Ethernet connection, and most campus residents make use of the in room connection to connect their personally owned
72 In Room Consulting Sue Perin
computer to the network. Free in room connectivity assistance is provided to all campus residents. In addition, residents
receive free assistance with installing and maintaining virus protection software and operating system hot-fixes and patches.
Printing represents the cost of providing printers and printing support in the 22 residential technology centers, including the
122 Printing Doug Grover
three-year printer lifecycle, paper and toner, print servers, and the print management system.
Software represents the cost of installing and supporting the STC software 'build" in the 22 residential technology centers and
123 Software 15 expressmail locations, the combination of over two hundred software applications and plugins supported by UITS and Doug Grover
departments, along with the server hardware required to deliver and maintain the build.
In addition to the Student Technology Centers on campus, UITS maintains 22 Residential Technology Centers located
124 Technology Center Consulting throughout campus housing. Consultants offer both software and hardware assistance to students in the Residential Sue Perin
Technology Centers, in addition to keeping printers stocked with paper and toner.
Provide information about cyberinfrastructure and the benefits that derive from use of cyberinfrastructure. This includes
providing information to technical audiences, government personnel, and the lay and business communities of the State of
Indiana about the practical and economic benefits of IU's advanced cyberinfrastructure. In addition,
42 RT Education & Outreach Craig Stewert Craig Stewert
inform people (young and those who might influence the young) about career opportunities in advanced information technology
and cyberinfrastructure.
137 Classes, Talks, Tutorials Craig Stewert Craig Stewert
138 Govt/Business Events Craig Stewert Craig Stewert
153 K-12 Events Craig Stewert Craig Stewert
This service is one through which the university is able to maintain a secure computing environment and assure the integrity
43 74 Security Administration Thomas Davis Thomas Davis
and protection of institutional data.
All Indiana University students, faculty and staff are entitled to use of a suite of software covered under university license
44 75 Software Site Licenses Mark Lynch Mark Lynch
agreements.
The Stat/Math Center oversees all aspects of statistical and mathematical computing at Indiana University. In concert with its
advisory committee, it acquires software licenses, determines support levels, negotiates licenses with the vendors, resells
licenses, and provides expert statistical and mathematical computing assistance for supported software packages. The costs
45 Stat & Math Center John Samuel John Samuel
incurred through hardware/software acquisition consulting are recovered from the parties receiving the service. [In addition, the
Stat/Math Center coordinates the UITS annual customer satisfaction survey on seven of the IU campuses, and analyzes and
publishes the survey findings.]
Consulting services provided by consultants for four or more hours on a single topic [e.g. dissertation, thesis, research
76 Extended Consulting publication] is regarded as an extended consulting. This could be a single session, or multiple sessions, and normally done by John Samuel John Samuel
appointment for uninterrupted service.
GIS Support involves the administration and distribution of geographic information systems and remote sensing software made
available for use under institutional site licenses. It also includes end user support, training, and serving as the technical point
211 GIS Support of contact with software vendors for resolving complicated problems encountered by users or the software administrators for John Samuel John Samuel
the Student Technology Centers. Another aspect of this service is the hosting of Indiana GIS data in the research database
complex (RDC) and the massive data storage system (MDSS).
Consulting services provided on a single or multiple topics which lasts anywhere from a few minutes to three hours during a
79 Short-term Consulting John Samuel John Samuel
contact (e.g. software syntax, error code and debugging, software installation, general software questions).
Software distribution for faculty, staff, and students at IU on a cost recovery basis. Installation, troubleshooting, and software
77 Software/Licensing John Samuel John Samuel
maintenance for clients are some of the functions. Also, advises on the type of needed to run a given software.
Services such as telephone registration, automated waitlist, and rain check features are now fully functional within the
Automated Course Exchange (ACE) system to assist students in their registration and course adjustment activities. Students
46 Student Information Systems Sara Chambers
also have access to financial aid information and their grades through telephone systems, and they benefit from the speed and
flexibility of a direct lending program for educational loans.
This application is used to monitor a student’s progress toward completion of degree requirements. Degree audits and
284 Academic Advising unofficial transcripts are two major products of this module. Key Academic Advising services have been exposed within the Sara Chambers
Student Self-Service application and both components are deployed via the OneStart portal.
This application is used to manage applicants for admittance to the university, admit applicants, and evaluate/accept transfer
credit from other universities. Key Admissions services have been exposed within the Student Self-Service application and
285 Admissions both components are deployed via the OneStart portal. In addition to the application for administering the Admissions process, Sara Chambers
IU also maintains a vended online Application submission and management software for undergraduate and some graduate
admission applications.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
This module automates federal and institutional financial aid processing to generate and administer financial awards to
286 Financial Aid Sara Chambers
students. Department of Education regulations are also built into the software so that compliance is guaranteed.
The Student System eDocs application consists of a series of electronic documents (eDocs) that replace manual processes
287 Student E-docs which previously required the movement of paper forms through various offices for approvals prior to sending them to central Sara Chambers
offices for processing.
This tool is used to manage student and external organization accounts. It can manage and calculate all student financial
288 Student Financials Sara Chambers
information, including tuition, fees, receivables, billing, payment plans, and refunds.
The Student Records application is used to produce official transcripts, register students, maintain grades, and issue degrees
for students. The Student Records application provides administrative functions that drive the course inventory, schedule of
289 Student Records Sara Chambers
classes, registration appointments and other significant processes that are required to provide many of the registrar and
student self-service offerings.
The Student Self-Service application allows students to access admissions status, run a degree audit, produce an unofficial
transcript, register, check financial aid & student account data, and update biographical data. This service provides students
with direct access to the data that is stored in the Student Information Systems. A major portion of this application is delivered
292 Student Self-Service Sara Chambers
PeopleSoft software. At IU, we have heavily customized the application to meet the business practices and needs of our
students, registrars and faculty. In addition to the PeopleSoft software, we also provide IU developed components within the
OneStart framework to deliver dynamic student content outside of the PeopleSoft product.
On the Bloomington campus, UITS maintains 37 networked computing facilities with over 1,100 workstations, various types of
software and consulting support to meet the instructional and computing needs of IUB faculty, students, and staff. All are
47 Student Technology Centers located in convenient locations across campus and include on location consulting. In addition, 27 Infostations are strategically Doug Grover Doug Grover
placed for quick access to electronic mail and the library system. These facilities are all controlled and maintained by UITS.
The student technology fee provides funding for these services.
On the Bloomington campus, UITS staffs 35 networked computing facilities by employing over 180 student hourly computer
consultants. On the IUPUI campus over 60 consultants are on staff to support 16 computer labs, 5 owned by UITS and 11
partnered with departments . The consultants offer customer support on workstations, peripherals, and over 150 software
packages to meet the instructional and computing needs of faculty, students, and staff. The labs are conveniently located
82 Consulting Sue Perin Sue Perin
across both campuses, including 24 hour, 7 day a week locations. In addition to answering customer questions, the consultants
keep the printers filled with paper and toner, report hardware and software problems, maintain clean lab environments, and
enforce lab policies. The student technology fee provides funding for these services on the IUB campus. The IUPUI labs are
jointly funded by UITS and the partnered departments.
At IUPUI, in the UITS owned or managed STCs, we handle hardware on an LCF replacement basis. This includes furniture, as
well as the computing equipment. We also handle minor hardware repairs ourselves but refer warranty repairs to an outside
vendor, usually AME. In the non-UITS owned or managed STCs, we provide hardware referral service to the appropriate LSP
83 Hardware Doug Grover Doug Grover
as needed when a problem turns out to be hardware related. At IUB, Hardware represents the cost of providing the three-year
workstation lifecycle in the 48 student technology centers and 22 infostation locations, including acquisition, installation,
tracking, maintenance, and replacement; along with the cost of facilities, instructional support equipment, security, and network.
At IUPUI, in the UITS owned or managed STCs, we handle printers on an LCF basis. In these same STCs, we also provide
paper and toner supplies as well as printer maintenance. At IUB, Printing represents the cost of providing printers and printing
84 Printing Doug Grover Doug Grover
support in the 48 student technology centers, including the three-year printer lifecycle, paper and toner, print servers, and the
print management system.
At IUPUI, we provide software builds and maintenance for all the STC computers whether in an owned or shared facility. We
maintain web pages for each STC showing the software and hardware that is available there. We also accept instructor
85 Software requests for software for their students. At IUB, Software represents the cost of installing and supporting the STC software Doug Grover Doug Grover
'build", the combination of over two hundred software applications and plugins supported by UITS and departments, along with
the server hardware required to deliver and maintain the build in the 48 student technology centers and 22 infostation locations.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
48 Support Center Dennis Gillespie Dennis Gillespie
The Online Chat Service permits a customer to have a live interactive chat session with a Support Center front-line consultant.
193 CHAT Online Services The consultant provides the customer with technical troubleshooting and links to KnowledgeBase documents and other useful Dennis Gillespie Dennis Gillespie
web sites. This service is available to the faculty, staff, and students of Indiana University, Monday thru Friday, 8am to 9pm.
Provides end-user computing support to IU faculty, staff, and students via e-mail. Questions concerning all aspects of
87 E-mail Consulting Dennis Gillespie Dennis Gillespie
computing may come to this area.
End-user computing support to IU faculty, staff, and students via telephone. Major technology categories supported by the Call
Center staff include PC applications, Mac applications, networking, operating systems, Unix, Unix-based email, computing
92 Telephone Consulting Dennis Gillespie Dennis Gillespie
accounts, general computing and non-computing questions. The Call Center staff also contributes to the evaluation and
testing of new services and applications developed by other UITS units, such as OnCourse, WebMail, CFS, VPN, etc.
Face-to-face end-user computing support to IU faculty, staff, and students. All support issues requiring personal contact, i.e. ID
authentication, password changes, account creation, or general computing support. The Walk-In Center also provides a carry-
93 Walk-in Consulting Dennis Gillespie Dennis Gillespie
in service to assist users with configuring their computer’s operating system and installing software. This service is also
responsible for account distribution during the Summer, Fall, and Spring Orientation sessions.
Services include dial tone, moves, adds, changes of telephone lines and sets, telephone features, voice mail, voice and data
jack installation, long distance services, Centrex services, flat business telephone lines, Voice Over IP, data circuits, pager
49 Telephone Services services, corporate cellular service for shared devices, consulting, training, processing of maintenance and repair work orders.
The call center provides operator services 24 hours a day, 365 days a week and conference calls and the campus directory.
These services are provided on the Bloomington and the IUPUI campus.
UITS provides cellular services for units that have multiple staff sharing a single device for such purposes as on-call rotations.
94 Cellular This services also provides access to the Blackberry Enterprise Server both personal and corporate users. This service is for Barbara Patrick Barbara Patrick
both IUB and IUPUI campuses.
The Telecommunications group facilitates the setup of conference calls between different locations and people as a service for
95 Conference Calls Kaye Davidson Kaye Davidson
the IU community.
Consulting and Support provide a variety of telecommunication services to both IUB and IUPUI campuses and the university
community through direct interaction with our customers, internal and external, and outside vendors. The services that are
96 Consulting and Support Barbara Patrick Barbara Patrick
delivered include dial tone, adds, moves, changes, repair services, long distance services including authorization codes, calling
cards, toll free services, corporate cellular services and paging services.
At the network level, converged communications means using the IP network for all communications, including voice and
video. At the user’s level, converged communications means enabling communications to easily flow among IM, e-mail, voice,
97 Converged Technologies Michael Enyeart
and video media streams using the same, or integrated, user interface(s). Converged communications also provides unified
messaging, presence management, mobility, and multimedia call center systems.
98 Dial Tone Paul Clegg Paul Clegg
99 Directory Publications The IU phone directories for faculty, staff, and students are compiled, printed, and distributed annually. Kaye Davidson Kaye Davidson
UITS negotiates with long distance carriers to provide the most reliable and economical long distance services possible to
100 Long Distance Barbara Patrick Barbara Patrick
enable faculty, staff, and students to place long distance calls worldwide.
Pagers, which can be used throughout the country and internationally, are ordered and maintained in inventory for lease by IU
101 Paging staff. The interactive paging system used by the IU Call Center and pager customers is included in this paging service This is Barbara Patrick Barbara Patrick
separate from the paging devices and is tracked separately.
This service includes the pass thru services on the TAUX accounts. The services included are circuits such as T-1 circuits and
102 Special Services Barbara Patrick Barbara Patrick
DS3 circuits, GIG circuits and flat business line service (1FB)
Switchboard Information and Answering Operators are on duty 24 hours a day, 7 days a week to answer and route calls. In addition, they provide information and
103 Kaye Davidson Kaye Davidson
Services respond to emergencies.
UITS provides repair on telephone services, such as dial tone, features, voice mail, telephone and data jack repair, card reader
104 Telephone Repair jacks, circuits, Voice Over IP services, long distance services and CATV repair . This service reflects, the trouble report intake, Paul Clegg Paul Clegg
the repair technician and a portion of the switch technician’s time.
The regional campuses of the IU system receive assistance with state-of-the-art telecommunication systems planning, and
consulting support on services and equipment. Staff members collaborate in the development of a university-wide electronic
50 University Telecommunications Michael Morgan Michael Morgan
network infrastructure and of voice, video, and data applications. They also explore new technologies and emerging standards,
and define the impact of the legal and regulatory processes on telecommunication services.
Direct technical planning and manage system implementation. Evaluate technical service requests, establish guidelines,
105 Consulting & Application Support Michael Morgan Michael Morgan
provide telecommunication systems application support.
Provide expertise and leadership in developing communication service requirements relative to campuses environment and
106 Voice Systems Design Support university standards. Manage, coordinate, and administer the development and installation of voice communication systems for Michael Morgan Michael Morgan
all regional campuses and develop long-range planning guidelines
51 Workflow Brian McGough Brian McGough
Workflow is an application and a service that is used by other applications to facilitate the routing and approval of electronic
documents. It presents action list and document search services to the users of the University as well as providing application
223 Workflow - New Brian McGough Brian McGough
programming interfaces that can be exploited by other applications that sponsor electronic documents that require routing and
approval.
Svc Svc
Service/Subservice Definition IUB IUPUI
# ID #
52 World Wide Web Services Brian McGough Brian McGough
This service allows students, faculty, and staff to create their own sites. The services include webmaster support and web
113 Central Web Hosting server infrastructure. Information providers within the university use institutional web sites to publish information related to Brian McGough Brian McGough
instructural, research, and student activities.
The Consolidated Hosting Environment is a centrally hosted IIS Web server and Microsoft SQL Server available for use by any
department that needs to provide database access via the Web but do not wish to operate their own Web server or database
212 Consolidated Hosting Environment Brian McGough Brian McGough
server. This is a fee-based service that includes a development, test, and production servers for use in developing and
deploying applications that use ColdFusion, Microsoft ASP and .Net.
Anyone with a Network ID may create a personal webpage and publish it using Mypage. Students, faculty, and staff use Steel
237 Mypage to publish personal web pages on Mypage except for South Bend and the Southeast campuses which operate their own Brian McGough Brian McGough
servers for this purpose. Some of the Mypage use is course related.
Podcasting is a method of distributing multimedia files (such as audio programs or music videos) over the Internet for playback
on mobile devices and personal computers. This service supports use of podcasting via Oncourse, iTunes U, streaming video
238 Podcasting Brian McGough Brian McGough
services, and a podcast portal that serves as a central gateway for podcasts produced at IU. This service also includes
support for various tools used to create podcasts.
