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VTT EXPERT SERVICES LTD Newsletter 1 | 2010 Expertise is at the In this issue heart 1 Expertise is at the heart of VTT Expert Services Ltd of VTT Expert Services Ltd 2 VTT Expert Services Ltd is part of the VTT Group V TT Technical Research Centre 3 Services for tomorrow’s challenges Finland established VTT Expert 4 New at VTT Expert Services Ltd: Services Ltd in early 2010. Services for the forest industry The new company supports industrial processes through expert services, Analytics gets to the heart of the including testing, certification and problem approval services, and inspection, analysis and calibration services. The company operates under the VTT brand and is part of 5 Improved fire safety the VTT Group. Safer and more durable transport “We want to be profiled as a practical and rapid solver of technical problems relating equipment, machinery and to customer products and production. Top-level expertise and a diversified range structures of equipment and services enables us to function in comprehensive support of our customers’ business operations,” says CEO Laura Apilo. 6 Reliable information about the In terms of the company’s strengths, Apilo highlights its high-level expertise and construction market, property and multi-disciplinary services. With VTT Expert Services Ltd, clients have access to the buildings whole range of VTT expertise. “Our range of services will be extended in those highly specialised areas where Testing reveals the characteristics it will benefit clients the most. Our services are a natural extension of VTT’s R&D of construction products and activities, which is why we will be developing our operations in those industries where systems VTT has strong expertise, such as the energy sector, and many others,” Apilo explains. 7 Certification or approval for an More focus on forecasting assured access to the market Apilo points out that market activity has become very fast-paced, posing new Easier market entry for electro- challenges for clients of VTT. technical, electronic and healthcare “Things happen in very fast cycles, and changing regulations and trends generate products new kinds of needs. This means that the ability to forecast and react rapidly becomes very important. We aim to serve our clients in a way that enables us and them to 8 Quality assurance prepare for changes before they have tangible effects on business operations.” The most visible trend in the company’s field is internationalisation. Change of address details “High-quality expert services are in international demand, and our client base Contact persons includes a number of international operators. We can help our clients to take their products to the European internal market and elsewhere,” Apilo says. “We aim to create a long-term partnership with our clients. In this way we can Editor in chief: Laura Apilo offer the best possible added value in the development of our clients’ business.” Address source: VTT Expert Services Ltd’s marketing register Address changes: email@example.com www.vttexpertservices.fi VTT Expert Services Ltd is VTT EX PERT SERVIC ES LTD part of the VTT Group VTT Group was established at the market-based services, which in turn will The new company is independent beginning of 2010. The new group make VTT more competitive. of public funding. It will develop its In addition, the VTT Group will offer operations by reflecting current market consists of the parent VTT, three the company better prerequisites for conditions, changes in demand, state-owned limited companies customising services to fit clients’ needs. customers’ evolving needs and current and a number of partly owned In business terms, this recent competition. The company aims to companies involved in technology development does not translate into develop continuously, with focus on transfer. VTT Expert Services discontinuity. Clients will continue to increasing value to clients and promoting have access to all existing services, and proactive and dynamic operations. VTT Ltd is one of the new companies the group will continuously develop and Expert Services Ltd strives to develop launched at the beginning of the expand its offerings. Accreditations and new innovative service concepts and year. authorisations have been transferred to products. VTT Expert Services Ltd in such a way Through the company, clients have that their validity will not be interrupted. access to the entire range of VTT’s T Nor is there any impact on the pricing expertise. VTT Expert Services Ltd will he VTT Group will increase of services, since VTT’s services were continue to be a part of the VTT brand. the exploitability and impact of subject to market-based prices even Therefore, all assignment documentation VTT’s scientific results. The new before the change. You can read more and reports will continue to include the structure will also improve VTT’s ability to about the range of services offered by VTT VTT logo with the company name. VTT provide efficient and flexible services for Expert Services Ltd in the following pages Expert Services Ltd welcomes all clients! its customers and partners. The parent of this newsletter. organization, VTT Technical Research Centre of Finland, which conducts self- and jointly funded research on the departmental format as well as contract research, will continue its operations directly under the Ministry of Employment and the Economy. VTT will continue to house the entire gamut of VTT’s research and development operations. Flexibility in service development VTT Expert Services Ltd offers its services to a wide range of customer sectors, primarily for external customers, but also as a subcontractor in VTT’s research projects. The group structure enables more efficient evaluation and development of Services of the VTT Group. 3 2 | NEWSLETTER tomorrow’s Services for challenges We offer our clients: • A high level of expertise and a comprehensive range of equipment. • Practical solutions for product and production management. • Conformity assessment services for products and production and support for market launch. • Fast solutions for acute technical problems and assessments of long- term performance. • Access to the whole range of VTT’s expertise. • A comprehensive expert partnership to support our clients’ business. VTT Expert Services Ltd supports its clients in the development of Other sources of information are also products, services and accessed to provide expert opinions for processes and their our customers. The expertise of the entire subsequent market VTT Group is available when needed. launch, as well as Support for product development during maintenance. and maintenance Our wide-ranging expertise and resources can be exploited in the development of new product and service concepts and ”T hrough our services, of customers’ production processes, various product development projects. customers can anticipate products and services. Our strength is in our flexibility: and respond to tomorrow’s “We must ensure that production, assignments can be carried out either at challenges today,” says Pekka Salmi, Vice products and services meet market and the customer’s premises or in our own President of Customer Relations at VTT user requirements as well as regulatory facilities,” Salmi says. Expert Services Ltd. demands. To this end, we offer a range “Our high level of expertise and of certifications, inspections, testing, A proactive approach to changes comprehensive range of equipment analyses and calibrations. These can “Continuous monitoring of changes in give us a strong base to support our be combined to build comprehensive the operating environment and in the customers’ business. We offer practical solutions for the management of products market is an integral part of our services and rapid solutions to customers’ product and production,” Salmi explains. and service development, as we strive to and production-related problems and respond to clients’ needs in a proactive assess both the long-term and short-term Solutions for technical problems way whenever possible.” functionality of products and systems,” If you are in need of a solution for “We are familiar with international Salmi adds. technical problems or support for requirements and are actively involved in maintenance, the specialists at VTT the standardisation of many fields where Services for product and Expert Services Ltd are the right people our services are required. Together with production management to help you. Our expert reports and our international network of partners, we VTT Expert Services Ltd offers services assessments are based on computational can offer solutions which both ensure our which aim to ensure the competitiveness and experimental studies and analyses. clients’ competitiveness and save time.” UUTISKIRJE 3 NEWSLETTER| |32 Analytics gets to the heart of the problem Our analytics sector specialises in applying its wide-ranging expertise and hardware to solve problems and explain phenomena. “We don’t just produce a graph for our client; we offer added value by interpreting the results and providing our views on the background of analyses. We seek to determine why a problem has occurred and how it can be avoided in the future,” Service Manager Birgit Aurela explains. Process faults and material damages are typi- cal manufacturing problems which can be solved through analytics. We delve into the reasons be- hind faults by identifying foreign materials in the process and working out their origin. Material and structural damages are investigated by analysing New at VTT the genuineness and quality of materials and in- Expert Services Ltd: specting cracks in machine part structures among other things. Services for the forest industry “Our solutions can be applied to a range of issues As a result of the merger of VTT and KCL, VTT Expert Services Ltd can across society. Analytical services can be utilised offer a comprehensive range of expert and laboratory services for the forest by the manufacturing industry, trade and transport industry. sector, installation and design agencies, insurance companies and public administration,” Aurela says. The services cover the entire value chain of paper production, from fibre raw material to the printed end product. Our offering also includes services Additional information: related to chemical recycling, energy and environmental analyses. Service Manager Birgit Aurela, Analytics Tel. +358 20 722 7405 Solutions for many challenges of the manufacturing process are sought in cooperation with experienced specialists and the client. In addition to the forestry and chemicals industries, our expertise can be exploited by the design and technology sectors, as well as the energy and environmental sectors. A particular strength we can offer the forest industry is our solid know-how of methodology and processes. Our comprehensive solutions can benefit the entire innovation chain of our clients. “We aim at creating long-term partnerships to build up trust and enable mutual planning for the future. In this way, the client uses our services to add as much value as possible to their business,” says Tiina Hausalo, Service Manager, Expert and Laboratory Services for the Forest Industry. Additional information: Service Manager Tiina Hausalo, Expert and Laboratory Services for the Forest Industry Tel. +358 20 722 7419 5 4 | NEWSLETTER SERVICES OFFERED BY VTT EXPERT SERVICES LTD Improved fire safety The specialists of VTT Expert Services Ltd work to guarantee the fire safety of materials, products and systems in accordance with the requirements of the market, users and regulations. The products and systems manufactured in Finland must meet international and European standards. “We ensure the fire safety of our clients’ products and systems. We work out the standard requirements for any new markets at which products are aimed. In addition, our specialists are involved in international networks, preparing standards and ensuring their suitability for the Finnish environment,” says Tiina Ala-Outinen, Service Manager, Fire Safety. Clients are encouraged to exploit our fire safety expertise and testing services at the product development stage in order to ensure a fluent and efficient compliance verification. VTT Expert Services Ltd also has a range of hardware for international standards. Our testing premises at Otaniemi, Espoo include facilities and equipment for the fire testing of materials and structures, as well as extinguishing systems. Additional information: Service Manager Tiina Ala-Outinen, Fire Safety Tel. +358 20 722 6688 Safer and more durable transport equipment, machinery and structures The manufacturers of machinery and structures are faced with increasing expecta- tions in terms of structural performance across the product’s life cycle. VTT Expert Services Ltd offers manufacturers its expertise and a comprehensive range of serv- ices to ensure the durability, safety and compliance of machinery, structures and transport equipment. Our services support research and development: solutions for structural integrity and performance issues are worked out together with the customer. Our range of services covers type testing for products and systems in accordance with market re- quirements and the management of national and international approvals. “We are specialised in demanding tests and calculations related to structural behaviour. With their extensive experience of structural performance, our specialist can choose the right method for the customer’s needs, whether it is product development, problem solving or compliance verifica- tion,” says Service Manager Markku Hentinen. VTT Expert Services Ltd has comprehensive and up-to-date research facilities and equipment for structural testing at its premises in Espoo and Tampere. Additional information: Service Manager Markku Hentinen, Structural Integrity Tel. +358 20 722 6212 5 NEWSLETTER | 4 Reliable information about the construction market, property and buildings VTT Expert Services Ltd offers comprehensive knowl- edge of the construction industry. Our services include building surveys and damage assessments, building and structural performance reports, short-term market forecasts for the construction industry and property val- uation reports. Our services produce valuable data for renovation projects, for example, for planning and scheduling rep- lumbing works. Market forecasts are valuable in terms of deciding production quantities and preparing for changes in demand. The assessment of the performance of new solutions in construction is also important. Both new-build Testing reveals the characteristics of and renovation construction are currently facing new challenges such as energy-efficiency assessments construction products and systems and monitoring and energy-efficient construction requirements. Construction materials, products and systems face a number of differ- ent requirements from regulatory standards to the demands of users. VTT Expert Services Ltd serves the construction in- It is worth using expertise early on in the project, starting with research dustry with a variety of solutions based on customers’ and development. needs, from tailor-made one-off assessments to stand- ardised reports and documentation. The testing, inspection and compliance assessment services of VTT Expert Services Ltd cover an extensive range of construction products ”We aim to quickly resolve the customer’s problem and materials. Our services include HVAC and low-energy construction and respond to questions, confidentially and based on products and systems and protection and safety technology for build- verified data with the trust that characterises our work,” ings. Service Manager Juhani Hyvärinen explains. “We assess the properties of construction products on the basis of mar- Additional information: ket requirements and determine performance characteristics of build- Service Manager Juhani Hyvärinen, Expert Surveys of ing products for the purposes of product and system development and Buildings and Construction Market product approvals. As specialists in experimental studies, we can accel- Tel. +358 20 722 4299 erate the product development process for the customer,” says Service Manager Eero Punakallio. “Assignments are always tailored for the customer. Our staff has exten- sive experience in research and testing. Coupled with our comprehen- sive range of equipment, this enables us to add genuine value to our customers’ business.” Additional information: Service Manager Eero Punakallio, Construction Products and Systems Tel. +358 20 722 6918 7 6 | NEWSLETTER SERVICES OFFERED BY VTT EXPERT SERVICES LTD Easier market entry for electrotechnical, electronic and healthcare products The specialists at VTT Expert Services Ltd work to ensure the reliability and safety of electro- technical, electronic and healthcare products in accordance with the requirements of the market, users and regulations. Customers benefit from using these services from the prod- uct development stage onwards. Our expertise covers all issues of electronics reliability, fault mechanisms, effects of environ- mental conditions, and electromagnetic compatibility. VTT’s extensive experience combined with comprehensive testing facilities offers solutions for test design and tailored and stand- ardised testing. VTT Expert Services Ltd is close to the customer, which helps us provide services in a flexible and cost-efficient manner. VTT Expert Services Ltd is the only Notified Body in Finland under the Medical Devices Directive and IVD Directive. For manufacturers of explosion-protected electrical apparatus, the company offers ATEX-compliant (Directive 94/9/EC) CE marking services in the capacity of a Notified Body as well as IECEx certification. “With the aid of expert services for product life-cycle management and our testing services, customers can get a more extensive view of stress factors over a product’s life cycle and prepare for them at the appropriate level. Testing, audits, certifications and associated training help our customers bring their products to the market quicker,” says Service Manager Antti Turtola. Additional information: Service Manager Antti Turtola, Electrotechnical, Electronic and Healthcare Products Tel. +358 20 722 5639 Certification or approval for an assured access to the market VTT Expert Services Ltd serves as an independent certifier of products, operating systems and persons; as a Notified Body under several directives, and as an issuer of product and type approvals. CE marking and the Wheel Mark give products access to the European Union and EEC markets. The marking process often requires the services of an independent third party, and voluntary VTT certifications may ease the entry of the product in the national or international market. VTT Expert Services Ltd strives continuously to adapt its product range to customers’ needs. “Requirement assessment and reporting for new products are an integral part of our work. Through us, clients can access not only our services, but those of all VTT,” says Service Manager Liisa Rautiainen. “Our clients have praised the extensive range of our operations and convenient and knowledgeable service.” Additional information: Service Manager Liisa Rautiainen, Certifications, CE Marking and Product Approval Tel. +358 20 722 4920 7 NEWSLETTER | 6 Quality assurance VTT Expert Services in brief: The reliability of our results and accuracy in our work is vital to VTT Expert Services Ltd. Our testing, calibration, inspection and certification services • Number of staff: 250 have been accredited by the national body FINAS. Accredited areas can be • Turnover (budget): 22.5 M€ viewed on the FINAS website (www.finas.fi). • Services: expert services, reports and assessments; certifications VTT Expert Services Ltd has also acquired the necessary notifications to act and approvals; testing, inspections as a Notified Body, and we are a certified approval body. and analyses, calibration service • Customer base: product and As part of VTT’s operating system, our system is ISO 9001:2000 certified service producers, developers, (Det Norske Veritas). users, communities and authorities Additional information: Quality Manager Mari Juntunen Tel. +358 20 722 4771 More information on our services and operations can be found at www.vttexpertservices.fi Change of address details The launch of VTT Expert Services Ltd does not affect contact persons and their contact details. Phone numbers and email addresses stay the same. However, postal and billing addresses have changed. The new addresses are: Espoo (head office): Jyväskylä: The billing address for hard copies: P.O. Box 1001, FI-02044 VTT P.O. Box 28, FI-40101 Jyväskylä VTT Expert Services Ltd Biologinkuja 7 Koivurannantie 1 P.O. Box 340 Tel. +358 20 722 111 Tel. +358 20 722 111 FI-00038 LOGICA, Finland Fax +358 20 722 7026 Fax +358 20 722 2597 Online billing: Tampere: Oulu: Party Identification Number: 003722975132 P.O. Box 345, FI-33101 Tampere P.O. Box 4, FI-90571 Oulu Online payment operator: Logica Tekniikankatu 1 Kaitoväylä 1 Operator number: 003703575029 Tel. +358 20 722 111 Tel. +358 20 722 111 Fax +358 20 722 3499 Fax +358 20 722 2320 VTT Expert Services Ltd’s Business ID is FI2297513-2. Contact persons Laura Apilo, CEO Email addresses are in the form Tel. +358 20 722 4951 firstname.lastname@example.org Pekka Salmi, Vice President Customer service Customer Relations email@example.com Tel. +358 20 722 6821 Tel. +358 20 722 111 (switchboard) Fax +358 20 722 7026 Matti Lanu, Vice President, Services Opening hours 8.00 am - 4.00 pm Consulting, Testing and Certification Tel. +358 20 722 6935 Service managers’ contact details are on VTT EXPERT SERVICES LTD pages 4 - 7.
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