FedDebt Project
Update
Customer Relations Branch
Birmingham Debt Management Operations Center
July 2008
What is FedDebt?
• Current Debt Management Services
(DMS) cross-servicing system
• Web-based application
• Create and update debt and debtor
information
• Monitor financial transactions
Initial Strategy
• Improve functionality of systems used for
cross-servicing (DMSC & PMAC)
• Enable automated processing and
monitoring throughout the entire debt life
cycle
• Provide web based access to all internal
and external users
Current Operating Status
• Converted all collectible debts from systems
previously used by Debt Management
Services’ Cross-Servicing
• Batch submission implemented October 2005
• Creditor agency users granted on-line access
January 2006
• Currently 750 active users
Daily Operations
• Continue to process and generate increasing
batch files from creditor agencies and private
collection agencies
• Optimize system performance through
technological enhancements and performance
testing
• Incorporate user-requested modifications
• User and system support
Latest Updates/Modifications
• Administrative Wage Garnishment
(AWG) Now Available
• Department of Justice (DOJ) Fee,
enhanced functionality
• Updates and Enhancements
Future Enhancements
• Financials Accounting Collections
Disbursements and Reconciliation (FACDR).
New Debt Management Services (Internal)
Accounting System – October 1, 2008
• TOP Web Client, formerly known as Debt
Common Client, will be implemented on
Monday, September 15, 2008
Keeping Agencies Informed
• FedDebt Training
• Technical Bulletins
• Creditor Agency Conference Call
• Agency Liaisons
• Mass Email Communications
Questions & Contacts
Creditor Agency Liaisons
1-800-858-0725
Debt Management Servicing Center
1-888-826-3127
Agency Training Requests
202-874-8580
Treasury Offset Program
(TOP) Call Center
Update: July 2008
Treasury Offset Program
(TOP) Call Center
• Toll-Free
• Debtors & Agencies
• Correspondence
• Claims & Reclamations
Call Volumes
January 1 – June 31, 2008
Incoming Calls: 3.7 million
IVR Answered Calls: 3.2 million
Agent Answered Calls: 341,793
Frequently Asked
Questions
• Will I be offset?
• Why will I be offset?
• How much do I owe?
• When will agency receive
credit?
Debtor TIN/Name
The Creditor Agency maintains the
debtor listing, including TIN and name
in the
Treasury Offset Program (TOP)
database.
Paying Agency Calls
Dial 1-800-304-3107
Press 1 for English, then
Press 4 for Government Agency
NOTE: Options are subject to change.
The Paying Agency
Can Confirm:
•The Payment Date
•Original Payment Amount
•The Amount Offset
•The Creditor Agency
Interactive Voice Response
(IVR)
Will I be offset?
If yes: The creditor agency name and
telephone number are provided
If no: As of today, you would not be offset
What happened to my payment?
Date of payment offset
Creditor agency name and
telephone number
Call Tracking System
(CTS)
• “Pop Up” Feature for Agents
• Agents Enter Information
• IVR Enters Information
• Captures ANI (Caller ID)
CTS
Call Tracking System
(CTS)
• Debtor TIN & Name
• Creditor Agency Contact Information
• Debt Status
• Subject To Offset
• Offset Information
• Previous Call History CTS
• Agent Notes
Example Call Tracking Screen Based on status &
balance of debt
* Reversal
2008
Economic
Stimulus
Payment
Treasury Offset Program Call Center
1-800-304-3107