Department of Veterans Affairs
Insurance Service
Department of Veterans Affairs
Secretary
Veterans Health National Cemetery Office of
Veterans Benefits
Administration Administration Information &
Administration
Technology
(OI&T)
Compensation and
Pension Service
Education Service
Development
Loan Guaranty
Service
Operations and
Vocational Rehabilitation & Infrastructure
Employment Service
Insurance
Service
Department of Veterans Affairs –
with Focus on Insurance
Secretary
Office of
Veterans Benefits Veterans Health National Cemetery Information &
Administration Administration Administration Technology
(OI&T)
Compensation and
Pension Service
Education Service
Development
Loan Guaranty
Service
Operations and
Vocational Rehabilitation & Infrastructure
Employment Service
Insurance Service
The Philadelphia Regional Office & Insurance Center
(VAROIC)
Houses the following:
Insurance Center – Policyholders Services, Claims
Processing, Internal Controls, Program Management Staff
Regional Office - Veterans Service Center, Pension Center,
etc. (Not part of this presentation.)
Systems Development Center (SDC) – Programmers &
analysts providing software support for the Insurance
program (OI&T Development)
Information Technology Center (ITC) – Data operations
center (hardware, etc.) supporting the Insurance program
(OI&T Operations & Infrastructure)
VAROIC, SDC & ITC
VBA OI&T
OI&T Development Operations/Infrastsructure
VAROIC, Philadelphia Systems Development Center Information Technology Center
---------- Director, Tom Buffington (ITC)
Director, Tom Lastowka ------------------- Director, Carol Winter
Systems Development Staff ---------------------
Chief, Kathy Barrett
Shift Manager for daytime and
evening phone calls
Assistant Director for Insurance,
Joe McCann
Policyholder Services Division
Insurance Claims Division
Internal Controls Staff
(Audit)
Program Management Staff
--------------------------------
POC for Treasury -
Bob Sacchetti
VAROIC, SDC & ITC
Information Technology Center
Insurance Center Systems Development Center
(ITC)
Director, Tom Buffington
Director, Carol Winter
-------------------
---------------------
Systems Development Staff
Chief, Kathy Barrett
Shift Manager for daytime and
evening phone calls
215-842-2000, ext. 4326
Assistant Director for Insurance,
Joe McCann 215-381-3112/3005
Policyholder Services Division
Insurance Claims
Division
Internal Controls Staff
(Audit) Points of contact for Treasury
Program Management Staff
--------------------------------
POC for Treasury -
Bob Sacchetti
215-842-2000, ext. 4271
How These Organizations Work Together
The Philadelphia ITC maintains the
Insurance computer system (hardware) which
house and processes all Insurance Records
(both inforce & awards).
Most payments are automatically generated by
the computer system. Examples include annual U. S. Treasury
cash dividend payments & monthly award
payments.
All Insurance payment files are transmitted to
the Treasury from this facility.
How These Organizations Work Together
The Philadelphia ITC maintains the
Insurance computer system (hardware) which
house and processes all Insurance Records
(both inforce & awards).
Most payments are automatically generated by
U. S. Treasury
the computer system. Examples include annual
cash dividend payments & monthly award
payments.
The Insurance Center: All Insurance payment files are transmitted to
the Treasury from this facility.
The Policyholders Services &
Claims Divisions initiate
clerical payments. Examples
include death claim payments,
loan & cash surrenders.
The Internal Controls Staff
reviews (audits) all clerically
Initiated payments before
they are processed in the
computer system (by the
ITC).
How These Organizations Work Together
The Philadelphia ITC maintains the
Insurance computer system (hardware) which
house and processes all Insurance Records
(both inforce & awards).
Most payments are automatically generated by
U. S. Treasury
the computer system. Examples include annual
cash dividend payments & monthly award
payments.
The Insurance Center: All Insurance payment files are transmitted to
the Treasury from this facility.
The Policyholders Services &
Claims Divisions initiate
The Systems Development
clerical payments. Examples
include death claim payments, Center maintains all computer
loan & cash surrenders. (software) programs. These
programs process & update
Insurance records daily.
Problem resolution on Insurance
The Internal Controls Staff software is performed here. This
reviews (audits) all clerically includes fixing problems that may
Initiated payments before occur with payment files.
they are processed in the
computer system (by the New software processes are
ITC). developed here.
How These Organizations Work Together
The Insurance Center:
The Philadelphia ITC maintains the
Insurance computer system (hardware) which
The Policyholders Services & house and processes all Insurance Records
Claims Divisions initiate (both inforce & awards).
clerical payments. Examples
include death claim payments, Most payments are automatically generated by
U. S. Treasury
loan & cash surrenders. the computer system. Examples include annual
cash dividend payments & monthly award
payments.
All Insurance payment files are transmitted to
The Internal Controls Staff the Treasury from this facility.
reviews (audits) all clerically
Initiated payments before
they are processed in the
computer system (by the The Systems Development
ITC).
Center maintains all computer
(software) programs. These
Within Insurance Program programs process & update
Management, the Policy & Procedures Insurance records daily.
Staff works with the SDC and the
Insurance Operations divisions to Problem resolution on Insurance
install new applications and to assist software is performed here. This
with fixing software problems. includes fixing problems that may
occur with payment files.
They also serve as contact point for
other agencies like Treasury when New software processes are
developing new applications (e.g. developed here.
combo print, direct deposit).