Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
PETROTECH 2003
The Challenges in Retail
Expectations and Opportunities
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Presentation by ….
Larsen & Toubro Limited, Petroleum Dispensing pumps and Systems Business Unit,
J V Rao Asst Gen Manager
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Petroleum Retail Stations
•Customer Expectations from the Retail Outlets •Oil Company’s expectations •Opportunities for the dispensing pumps manufacturers
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Petroleum Retail Stations
Customer Expectations from the Retail Outlets
•Fuel of Assured Quality •Assured Quantity •Excellent Service
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Petroleum Retail Stations
Oil Company’s Expectations •Real Time Monitoring of dispensing at the outlets •Real time monitoring of the Fuel Inventory at the outlets •Customer Satisfaction
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Petroleum Dispensing Pumps to have...
Networking Capability -- Intelligent Device Online Communication with Station control room and Head Office Built in Credit Card Reader Built in Printer Compatible with all major POS system.
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Networked Dispensing Pumps
Customer can use Credit Cards with a higher security level.
• Credit card is swiped on the dispensing unit directly.
Customer can get a more authentic receipt.
• The receipt is printed by the dispensing unit and not manually written.
Customer is assured of correct quantity
• The system reconciles Sales and purchase regularly and warns Head Office of any discrepancy immediately.
Customer is assured of quality Fuel
• Head Office can monitor tank level online. So adulteration will be detected immediately
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Networked Dispensing Pumps
Loyalty programms, Station Level Key accounts will be more customer friendly Petrol Stations can be operated on “Self service” mode, Especially at night time. Price changes can be monitored from the Head Office. Electronic Price Signs Can be integrated with the dispensing pumps. Wet Sales can be combined with dry goods sales through POS.
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J V Rao 11th Jan 2003
Petroleum Dispensing Pumps
Service Levels …...
Higher skill levels is required for maintaining these equipment.
• Oil Company will expect manufacturers to maintain these pumps.
High Downtime will not be tolerated for these networked online pumps.
• Manufacturers will be required to have a good service network with assured SLAs.
Dispensing pumps will be purchased based on life time lowest cost.
• Pump suppliers will have to assure comprehensive maintenance
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Upgrading the Existing Stations.
In India we have a large number of Stations with existing conventional pumps. These pumps will have to be upgraded and networked. Manufacturers will have to develop retrofitting kits to convert the existing pumps into pumps with “Communication”. Manufacturers will have to undertake field conversion of the pumps in large scale with least interruption in Retails Sales.
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Summary
Next Generation Pumps to be made available to the Indian Retail Outlets. Pumps to be Customer friendly. Customers should be assured of Quantity and Quality. The large legacy of Existing Pumps to be retrofitted and upgraded. A Stringent Service Level Agreement (SLA) to meet high Customer expectation.
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003
Petroleum Dispensing Pumps
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J V Rao 11th Jan 2003