July 2010
Application for the post of
Stage Door Receptionist
(casual contract for EIF period)
Dear Applicant
Thank you for taking time to request the application pack for this post. Included in the pack
are the Job Description and Person Specification along with an outline of the general terms
and conditions for this post. The Application Form and an Equal Opportunities Monitoring
Form are attached at the bottom of this document.
Festival City Theatres strives to be an equal opportunities employer. Please complete and
enclose the Equal Opportunities Monitoring Form with your application. This will be kept
separate from your application and will help us monitor the effectiveness of this policy.
Please complete the Application Form and send to the address below or return by email. The
Trust accepts applications by email.
You should ensure that your completed application is returned to me by noon on Friday 23
July 2010.
Best Regards,
Colin George
HR Advisor
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Job Description
Job Title: Stage Door Receptionist (casual)
Job Summary
Festival City Theatres Trust is the largest independent theatre organisation in Scotland. The
Trust manages two of Scotland’s major presenting venues, the Festival and King’s Theatres.
This job plays a key part in welcoming business visitors, contractors and visiting companies.
Main Duties & Responsibilities
Customer Care
Welcome visitors to the theatre and deal with incoming telephone calls, making sure that
enquiries are dealt with promptly and efficiently.
Take messages where appropriate and make sure that they are dealt with in good time.
Welcome visiting companies to the theatre, book in to dressing rooms, distribute FCTT
information packs, keys, etc.
Respond efficiently to requests for information.
Safety and Security
Assisting with emergency procedures.
Open up and close up theatres, as part of rostered work patterns, including a walk round of
the building.
Monitor and control external perimeter security as directed.
Monitor fire and intruder alarm panels and CCTV and report incidents as appropriate.
Record incident information and brief managers as required.
Ensure that safety and security systems are enforced.
Attend call-outs as part of a rostered work pattern.
Reception Duties
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Receive and distribute post and other deliveries.
Ensure that deliveries are in good condition or mark up damage before signing for them.
Control outgoing collections and report if items are not collected at expected time.
Ensure that incoming delivery items are dealt with promptly.
Operation and control of lighting in public areas to ensure optimal / minimal energy use.
Coordination and booking of staff taxis.
Prepare and distribute of Back-of-House show reports after each performance.
Note any building or cleaning issues reported by staff or customers and report them to
Cleaning and Maintenance teams.
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Person Specification
Job Title: Stage Door Receptionist
Essential
Able to demonstrate a professional approach, dealing with visitors / callers quickly,
efficiently discreetly and courteously.
The ability to remain polite and calm when under pressure.
Reliability and ability to work unsupervised.
Ability to deliver a quick, clear and friendly telephone response, including the ability to deal
with different types of call in the appropriate manner.
Friendly, welcoming and helpful in dealing with staff and customer requests.
Good communication skills, oral and written.
Accurate worker with a good eye for detail
Tidy and organised
Ability to recognise regular callers and visitors with tact and confidence
Ability to think clearly and remain calm in an emergency.
Be positive and flexible with a helpful attitude
Desirable
Experience of customer facing security related work
Experience of customer facing reception work
Presentable appearance.
First Aid qualification
Computer literate
Experience with operating alarm, CCTV and life safety systems
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Outline Terms and Conditions
The details below are intended as a useful guide to some general terms and conditions for this
post.
Job Title: Stage Door Receptionist
Department: Stage Door
Line Manager: This post is line supervised by the Stage Door Supervisor
Location of work: King’s Theatre and Festival Theatre, Edinburgh
Contract: This is a casual contract for a fixed period of time, from c. 28 July to 4
September 2010.
Hours of Work As a casual member of staff you may work variable hours and times per
week as agreed in advance with your line manager. This job involves
working shift rotas, including evenings weekends and occasional
overnight work. As a casual contract hours are variable but we plan to
rota between 30 and 40 hours per week during the EIF show period
preceded by 16 to 20 hours in the first couple of weeks training.
Rate of Pay £7.28 per hour, paid weekly in arrears by electronic bank transfer.
Staff will be paid holiday pay at the end of this contract period.
Notice Period There will be a minimum period of one week’s notice should either party
wish to terminate.
Dress Code As a public representative for the Trust you are expected to be well
presented at all times during your work.
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Application for Employment
Stage Door Receptionist (casual)
(Confidential)
Introduction
Please complete all sections within the application form using black ink, typed or written
clearly.
If you have any queries about completion of this form please call Colin George on 0131 622
8095.
Your Details
Surname
Initials
Address
Postcode
Home telephone number
Daytime telephone number
Email address
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Employment History
Please detail below your current and previous employment experience, paid or unpaid.
(Please continue on another sheet is necessary.)
Dates of Briefly describe the work you do/did and the
Employers Name and Address Job Title
Employment duties and responsibilities you hold/held
Training, Learning and Development
Please list any training you have received that would be relevant to work in this department
Certified?
Course Name / Subject Training Organisation Date
(yes or no)
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Why do you want to work with the Trust?
In this section you should detail why you are applying for this post. You should outline the skills and experience
you possess that are relevant to this post. You may reference other areas of your involvement as well as paid
employment. (please continue on a separate sheet if necessary)
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References
These should be from managers or colleagues who are authorised to provide a professional reference based on
your work history. These should not be your relatives. Referee 1 should be your current or most recent employer.
Referee 1 Referee 2
Name: Name:
Address: Address:
Occupation: Occupation:
Relationship with referee: Relationship with referee:
Tel no: Tel no:
Email: Email:
Should you be successful we will require references from both these people. We will approach them after
your interview.
Additional Information
Criminal Convictions
Please give details of any criminal convictions, except any considered to be spent under the Rehabilitation of
Offenders Act 1974. If none, please note ‘none’.
Eligibility to Work
Please ensure that you bring along with you at the Open Day required documentation to confirm that you can
legally work within the UK. If you cannot do this, please give details below.
Occupational Health and Safety
Do you have any pre-existing medical condition, injury, or illness that may affect your capacity to safely perform the
work we are offering? If no, please note ‘no’.
Data Protection
The information you have supplied in this form will be used to process your application for employment with the
Trust. We will keep the information supplied confidential and not divulge it to third parties, except where required
by law. In signing this declaration you are agreeing that we may use and process this information for the purposes
of your job application or future employment.
Personnel data relating to unsuccessful candidates will be kept for a period of 6 months so that we may, if
appropriate, advise you of any suitable future vacancies. After this period your records will be destroyed.
Declaration
I hereby state that, to the best of my knowledge, the information given here is correct. Please note that false or
misleading details in this application could result in the withdrawal of a job offer, or in extreme cases, after
appointment, of your dismissal.
Signed: …………………………………………… Date: …………………………
(initials and surname only)
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Equal Opportunities
Monitoring Form
In accordance with its Equal Opportunities Policy, the Trust will provide equal opportunities to all
employees and job applicants and will not discriminate either directly or indirectly on the grounds of
race, colour, ethnic origin, nationality, national origin, sex, marital status, disability, sexual orientation,
religion or age. All information provided will be treated in confidence and will be used solely by the
Human Resources department for the purpose of providing statistics for equal opportunities monitoring.
The monitoring form does not form part of your application and will therefore be detached from it on
receipt and stored separately.
Post Applied for:
Are you already employed by the Trust?
Gender:
Date of Birth:
Would you consider yourself to have a
disability?
(If so please describe your disability)
Please state where you heard about this
job vacancy.
Please state your ethnic origin
□ White - British □ Black - African □ Asian -Indian
□ White - Scottish □ Black - Caribbean □ Asian -Pakistani
□ White – Irish □ Black – Other □ Asian -Chinese
□ White – other □ Asian - Bangladeshi □ Asian – Other
For the purposes of compliance with the Data Protection Act 1998, I hereby confirm that by completing
this form I give my consent to the Company processing the data supplied on this form for the purpose of
equal opportunities monitoring.
Signed: …………………………………………… Date: …………………………
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