Dialogue One: Waiting for Your Turn
A: Excuse me, can you help me? Where should I take a ticket?
B: Just over there, on that machine next to the door. You can get a ticket there.
A: Thanks. (One minute later…) Oh my god, I’m number 245, so many people
ahead of me. What number are you?
B: 135. There are always many people waiting in the bank. You just have to be
patient.
A: Why do so many people come to deposit money in their bank accounts?
B: No, not everybody is here to deposit money. Many come to pay their water,
gas, electricity and phone bills.
A: I see. I just want to open an account. I’m not buying anything or paying for a
bill.
B: Then you have to fill a form first. All of these forms are over there on that
table.
A: Thanks very much for telling me. I’m going to get one now. See you.
Dialogue One:
Who are A and B?
What is A doing?
Where are they?
What should he do first?
Where is the ticket machine?
What number did A pick?
What must A have to wait until his turn?
Have all the people come to deposit money in their bank accounts?
What are other people doing?
What does A have to do in order to fill up a form?
What did B do after he told A to fill up the form?
What did A do at the end of the conversation?
Dialogue Two: Opening an Account
A: Yes, sir. What can I do for you?
B: I’d like to open a savings account. What account has the best monthly
interest?
A: That would be the Websaver Extra savings account.
B: How much is the monthly interest?
A: It’s 5.50% AER from £1 up to £100,000. This is the best interest rate in the
UK.
B: Do I have to deposit and withdraw regularly?
A: No, sir. There is no minimum balance and you will not lose your interest even
if you make one withdrawal a year.
B: Can I make a transaction online?
A: Yes, sir. You can access money and also transfer money to another account
online.
B: Sounds perfect.
A: Would you like to make a deposit now?
B: I will deposit £500.
Dialogue Two:
In what country is A in?
What is A doing?
What is the first information that A ask?
How much is the monthly interest of the Websaver Extra savings account?
Is there a better rate at another bank?
Do customers have to deposit and withdraw regularly?
What is the minimum balance?
Can customers make a transaction online?
Would A make a deposit later?
How much is the deposit?
Dialogue Three Transferring Money
A: Good morning. What can I do for you?
B: I want to transfer some money.
A: You want to transfer from cash or a bank card?
B: From my bank card. Here it is.
A: Do you have your ID?
B: Oh, sorry, I forgot. But I remember my ID number.
A: That’s fine. How much do you want to transfer?
B: 5000 dollars. How much is the transfer fee?
A: In our bank, it’s 0.5% of how much you transfer. So it’s $25. Please give
me the account number that you want to transfer money to.
B: Here, I wrote it down on this paper.
A: (One minute later…) OK, it’s done. Here is your receipt.
Dialogue Three:
What is B doing?
Is B transferring cash?
How will he transfer money?
Did B have an ID? Why or why not?
Can B still transfer money without an ID? Why or why?
How much does A want to transfer?
How much is the transfer fee?
In order to transfer money, what number must he give?
Did B memorize his number?
Dialogue Four: Forgetting Your PIN (Personal Identification Number)
A: Excuse me. I want to take $500 from my account. Here is my card.
B: Wait a minute, please. OK, please input your PIN here.
A: Well, actually, I’m not quite sure about this PIN. I can try first.
B: No, it is not correct.
A: I’m really forgetful. I think I forgot the PIN already. What should I do in this
case?
B: If you are completely sure you forgot the code, I suggest you stop this
account first. You need to bring the ID you used to open the account. Then
you can cancel this account and get a new one.
A: OK, thanks, I will come back soon.
Dialogue Four:
What is A doing?
Is she using the ATM?
What must A input?
What does PIN stand for?
What’s wrong with A?
Why can’t A remember the PIN?
What can A do if she forgets the PIN?
What does A need to bring in order to stop the account?
What can A do after stopping the account?
Did A stop the account at that moment?
Dialogue Five: Cashing a Check
A: Next please. How may I help you?
B: Yes, I’d like to make a withdrawal from my saving account and cash a
check.
A: Certainly sir. Please complete this withdrawal slip, with your name,
account number and amount of withdrawal.
B: There you go.
A: Thank you. How would you like that?
B: Could I have two hundreds, two fifties, and the rest in twenties.
A: Here you are. I need you to endorse the back of the check you want to
cash and I’ll need to see an ID.
B: No problem.
A: Here you are. Will that be all today?
B: Yes, that will do it. Thanks.
A: Thank you. Have a pleasant day.
Dialogue Five:
What is B doing?
What information does B give to make his transaction?
What does endorse mean?
Where does A have to sign to cash the check?
In order to cash a check, what do people have to chow?
In what bills will A get the cash?
Dialogue Six: Withdrawing Money
A: Excuse me, where can I find the withdrawal slips?
B: They’re on that long table on your right.
A: Thank you.
B: Not at all.
A: (At the teller.) I’d like to make a withdrawal.
C: Please sign your name on the withdrawal slip.
A: Oops. Did I forget to sign it?
C: Yes but it’s not a problem. Just sign here, please.
A: Here you are.
C: (Shortly after…) I’m afraid you do not have enough money in your account to
withdraw this amount.
A: But my mother makes a monthly deposit every end of the month.
C: Unfortunately the 31st last month fell on a Friday. We do not work on
Saturdays and Sundays. It takes 4 working days for her deposit to enter your
account. It’s only Tuesday today. Please come back on Thursday.
A: Okay, then. I’ll be back on Thursday.
C: Good day, miss.
Dialogue Six:
What is A looking for?
Where are the withdrawal slips?
What does ‘withdraw’ mean?
What does ‘deposit’ mean?
What did A forget to do?
Was A able to withdraw money? Why not?
What does A mother always do?
How long will it take for the money to enter her account?
When will A come back to the bank?
Dialogue Seven: Applying for a Mortgage
A: Good morning, I'm the manager, how can I help you?
B: We'd like to apply for a mortgage.
A: Have you found a property you're interested in?
B: Yes, we have.
A: How much would you like to borrow?
B: Well, the property is $225,000, but we have a deposit of $125,000
A: So you need a $100,000 loan. Do you have an account with this bank?
B: Yes, we both have accounts here. I've had my account for over fifteen years.
A: How much do you both earn?
B: I earn $65,000 p/a and my wife earns $42,500.
A: That's fine. Now would you please complete this form...
Dialogue Seven:
Who did B come with to the bank?
What are B and his wife doing?
What is a mortgage?
Why are they applying for a mortgage?
How much is the property?
How much have they deposited?
How much would they like to borrow?
Do A and his wife have accounts with that bank?
For how long have they had their account?
How much do A and his wife earn?
What does p/a mean?
At the end of the dialogue, what does B do?
■ At the Bank bill 요금
savings account 보통 예금 open an account (은행에) 계좌를 개설하다
checking account 당좌 예금 regularly 정기적으로
rate 금리, 이율 minimum balance 최소 잔액
monthly interest 월리 transaction 은행 거래
deposit/ deposit slip 맡기다/ 예입전표 access 입수[이용]하다
withdraw/ withdrawal slip 돈을 찾다/ / 예금 transfer money 돈을 보내다
청구서 account number 계좌 번호
regularly 규칙적으로;질서 있게, 반듯하게 PIN (Personal Identification Number)/code
minimum balance 최소 잔액 (은행 카드의) 비밀 번호
print one’s name 이름은 활자체로 쓰다 endorse 배서하다
transaction 처리, 취급, 처치 working day 근무 시간수
access 입수[이용]하다 mortgage 저당잡히다
last month 전달 property 재산, 자산;소유물
unfortunately 불행히도
working day 영업일
patient 참을 성 있는