November 9, 2011
Dear Potential Employer,
I am ready to begin making use of my recently earned degree. I have a BA in psychology and
communications, earned with highest honors, and years of professional and volunteer experience to offer.
Hence, the union of my understandings provides a rich blend of skills transferable to many professional fields.
My extensive volunteer experience includes Stephen Ministry, small group leadership, self-help program
leadership, and various connections and committee positions. Also, my professional experience includes
customer service and many administrative-type duties. Through meetings, committees, and various events, I
have gained experience supporting an executive level position. I have also worked with spreadsheets and
several databases.
Having assumed leadership in a high-profile and character-based organization, I understand the gravity
of maintaining the organization’s vision and values. I can also relate to personifying a database for fluctuating
policies and procedures as well as oscillating programs as this is currently part of my regular duties. Additionally,
customers frequently comment about the level of service I have provided them. Likewise, my performance
stats express a strong work ethic. Thus, I convey the level of professionalism your clients expect.
In addition, I believe my strongest professional skill is communication, both written and verbal. My writing
and speech are generally concise, articulate, and comprehensive when explaining things. Another paramount
skill is organization. You’ll find I work methodically with foresight and the ability to perceive the big picture and
details simultaneously. I also have excellent computer skills. I know MS Office and Adobe Acrobat Pro and I’m
dabbling in the Adobe Master Collection. Furthermore, researching databases for problem solving is a breeze
for me.
To meet your needs, my hours are extremely flexible, and my driving accommodations are more than
ample. Furthermore, having juggled college, work, teenagers, multiple volunteer roles, relationships, and life
with all of its additional responsibilities in a healthy manner demonstrates my ability to thrive with a heavy work
load. However, I have also handled a high profile account working 56 hour weeks and loved it too. I find the
business fulfilling and enjoy the challenge of preserving high standards.
Some of my personal attributes that affect my work are my abilities to admit and learn from my
mistakes. After all, who doesn’t have flaws? Yet, I am also decisive, meticulous, and intuitive. My creative side
will make graphic design duties a pleasure and my analytical side will do as much for problem solving tasks. In
short, you could say I am a multi-faceted individual, which lends itself tremendously to this position.
Aside from all of this, I am highly motivated to join your team because I plan to begin Capella
University’s licensure program for mental health very shortly and I would be thrilled to finally step into the
industry. I anticipate acceptance because my transcripts are exceptional. Furthermore, my background in
mental health will be an added asset to your group.
If nothing else, I would say my enthusiasm and desire to succeed are highly conducive to mastering the
role of Executive Assistant. However, my qualifications are detailed in my attached résumé. I would love to
meet with you soon for an interview. My days off are Thursday s and Fridays and my contact information is
enclosed. Please feel free to call or email to set up an interview.
Sincerely,
Renee Imes
Fax: 763-592-7899
rimesrenee@comcast.net
Reneé Imes
Fax: 763-592-7899
rimesrenee@comcast.net
SUMMARY OF QUALIFICATIONS
Recent graduate pursuing MS in Mental Health. Demonstrated organizational, interpersonal, and leadership
skills. Well-Regarded for objective listening and problem solving. Exceptional written and verbal communication
skills with experience in speaking. Professional and volunteer experience assisting an executive level position.
Proven ability to transfer background skills to a variety of professional fields.
EDUCATION
Ashford University, Clinton, IA October 24, 2011
BA, Psychology and Communication Studies GPA: 3.99
Honors/Memberships
Graduated summa cum laude
Golden Key International Honour Society
Alpha Sigma Lambda National Honor Society
VOLUNTEER EXPEREINCE
Hopelink Minster, Eagle Brook Church November, 2009 – February, 2011 (hiatus)
40 hours of training plus on going education and weekly supervisory meetings. Based on Stephen Ministry, a
Hopelink Minster commits to a caring relationship with people in crises. We meet with them regularly; provide
empathic listening and guidance, potential spiritual care if desired, and assistance locating resources if
needed.
Small Group Leader, Eagle Brook Church October, 2008 – February, 2011
A small group leader facilitates a group of 8-12 likeminded people in activities that promote personal growth
such as Bible study, volunteer work, and socializing with healthy people.
Various Connections and Committee Roles, Eagle Brook Church October, 2008 – February, 2011
Worked on committees with pastors to develop programs and events for large single’s demographic and filled
connections and host roles in large events to help place parishioners in small groups for mega-church.
Celebrate Recover Co-leader, New Hope Church Approximately 2003-2005
In this position, I facilitated leading in both large group and small group settings and occasionally spoke/taught
on personal growth topics.
WORK HISTORY
Patient Client Advocate, Express Scripts, Inc. 12/2007 – Current
Bloomington, MN
Perform call center duties in home office, attending meetings and ongoing training onsite.
Assist callers (patients, and their families, pharmacists, and doctors) with prescription benefits: copays,
copay structures, indemnities, plan stipulations, mail order prescriptions, prior authorization status, etc.
Assist callers (employees, their employers, families, health care providers, and insurance companies) with
employee's HSA's, HRA's, FSA's, and tax sheltered dependent care and transportation benefits: eligible
expenses, claims, IRS regulations, web interface, etc.
Maintain working knowledge of policies and procedure as well as new programs and benefit plans.
Navigate several systems to research and resolve customer issues.
Contribute to the development of co-workers.
Took initiative to design PDF’s to help educate customers about their plans and provide feedback to
management about beneficial options to improve organizational workflow.
Inventory Control Specialist, Northstar 09/2004 – 12/2007
Arden Hills, MN
Tracked orders & maintained inventory files in network system.
Ran and analyzed daily reports.
Researched and resolved customer issues.
Analyzed client’s weekly spreadsheet and resolved issues.
Worked with internal departments and clients to meet SLA’s.
Attended meetings where I provided feedback on organizational workflow and interacted with clients.
Attended annual inventory production and subsequent clientele entertainment.
Took initiative to create templates in MS Word and Excel to better record, organize, and communicate
information.
Took initiative to have IT create reports in system necessary to ensure no orders were missed.
Shipping/receiving.
Printing Press Operator, Northstar 07/2001 – 09/2004
Roseville, MN
Set up, operate, and maintain 3985 Itek Press, and use specialized equipment for MICR and ICR printing.
Machine Operator, Muscle Bound Bindery 05/1989 – 01/1999
Minneapolis, MN
Set up, operate, and maintain large collator, and serve as back up operator for Perfect Binder and Ota Binder.
HOBBIES
Writing
Blogging: http://www.introspectmagazine.com/
REFERENCES
To protect the identities of my references, I do not post their information online. Please contact me for this
information.