Who is CSS - Communication Service Solutions

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					                    Who is CSS
           Communication Service Solutions
• Unique Telephony Solutions for the Security Industry
• The only Central Station designed phone system
• Specific & Unique features for the Central Station
• SecurVoice Call Recording system
• NetVanta PoE Managed Switches and Routers
• nCall Telephone Answering Service software
• 24/7 Support and Service – 365 days a year.
• 25 Years Security Industry Experience
                 Telephony Solution
              Communication Service Solutions

• Partnered with a major telephony manufacturer
• Over 30 Years of PBX design and manufacturing
• Rock solid product with very high reliability
• Low Visibility but in the top 6 in the world
• Major projects with governments around the world
• CSS features designed specifically for security industry
       CSS IPx – Security features
           Communication Service Solutions

• PRI to Analog Conversion in DTMF for SIII/IV & D6600
• Two-Way voice management via “pick” or 3rd party TAPI
• Auto-dialing off the Automation software & Outlook
• Automated outbound “Caller ID” injection
• Automated operator skill set log-in
• Inbound call ANI-DID to Automation software via TAPI
• DID management
          SecurVoice Call Recording
             Communication Service Solutions

• All Central Stations must record phone calls
• Analog, Digital and IP recording in one platform
• Part of the total solution for the client
• Integrated into all major automation software
• Unlimited report building
• Sold in US. Canada, Europe and Latin America
• Browser based OS
      Telephone Answering Software
• Exclusive provider of nCall to the security industry
• Telephone Answering Service software
• Integrates via TAPI to our IPx solution
• Answer Call for your dealers
• Virtual Receptionist, answer calls for your clients
• Intuitive “client view” screen
• Powerful, flexible and affordable
• Server based application
                   Adtran Dealer
            Communication Service Solutions

• Adtran Platinum Dealer
• NetVanta PoE Managed Network Switches
• CSU – PRI conditioners
• PoE switch for IP phone power
• Managed switch for Mirrored Port call recording
                IP Telephony Solution
                Communication Service Solutions

• Selected IP telephony platform, why?
• Flexibility
• Redundancy
• Applications
• Standardization
• World is going IP……….
              What is IP Telephony

•   Voice over Internet Protocol - VoIP
•   Voice packets over Internet-Intranet
•   Converging Data and Voice
•   TCP/UDP Transportation layer
•   SIP and MGCP protocols application layer
    Session Initiated Protocols
    Media Gateway Control Protocol
           What is IP Telephony




                             LAN




Simple Use of a Network for Voice and
        Data at one location.
 Phones can be G711 (64k) G729 (8k)
What is IP Telephony




           WAN

              3 Locations interconnected
             Extension to Extension dialing
                 No distance Limitation
                  Smart Call Routing
What is IP Telephony


     X


           WAN
                 If an IP switch was to fail the IP
                  Phones can register to other IP
                      switches for automatic
                            redundancy
          Simple IP Telephony Benefit




                                        MPLS

                             Internet
Home Office




       Remote Sales Office              Soft Phone
          Security Industry Needs
•   IP PBX Switch platform
•   IP PBX Platform with Internet Flexibility
•   IP PBX with IP phone flexibility
•   IP PBX with SIP trunk capability
•   IP PBX with global solutions
    But what does the security industry need:
A Hybrid IPx Switch platform-IP & Analog
          Security Industry Needs
•   Hybrid IP solution – Why?
•   Over 36 Million Analog Alarm Panels in N.A
•   Receivers are Analog devices
•   Receivers need PRI circuit “D” channel info
•   Receivers need analog circuits
•   Two-Way voice needs to be managed
•   Analog receivers and IPx PBX work together
•   Automation Software and IPx work together
•   Disaster Prevention
CSS Platform & the Security Industry
• Virtual Receiver Interface – PRI “D” channel info
• Full Hybrid Telephony. IP and Analog/PRI circuits
• Two-Way Voice Management via TAPI 3
• Auto-Dialing Interface via TAPI 1 & TAPI 3
• Auto-Dialing via desktop software with IM
• Dual Tandem systems for Disaster Prevention
• Multi Location interconnections and call management
       Virtual Receiver Interface
• CSS IPx Platform
Powerful Comprehensive Telephony Platform with
PRI to Analog conversion, Two-Way Voice, Auto Dialing
TAPI, Two-Way Voice management TAPI, Out-Bound
Caller ID Injection, Call Routing, DID libraries, IP
Telephony and Smart Voice Mail with IVR-Text to
Speech engine.
Expandable to multiple PRI circuits,
Analog circuits and hundreds of
IP end points.
             What is the IPx platform
Dual Tandem systems for Redundancy
Standard 8 slots with expansion to 28/56
Multiple PRI and Analog cards
Unlimited DID/DNIS numbering plans
1024 time slots for simultaneous operations
Two-Way Voice management with Hook-Flash from System III – D6600
TAPI-CTI link to Automation Software for Two-Way voice management,
Automated outbound dialling, Caller ID Injection and In-Bound DID-ANI
Full Telephony features with intelligent call routing
Personalized software for screen auto-dialling, unified messaging, private
IM, SMS, Global phone status, Wait queue’s and Agent ACD log-in.
              What goes into the IPx
Single or Dual Tandem IPx systems
19” rack mount with two expansion cabinets per IPx
High speed processors and bus back end
Multiple slots for PRI circuits, Analog station, Analog Trunk and Voice Mail
Multiple analog slots provide for 8 + 16 analog to receivers, fax, modems
Network device
Dual Tandem system provides redundancy and expandability
             What goes onto the IPx
Voice Mail – internal or server based
Fully expandable from 4 ports to 96 ports, 1000 + mail boxes, interfaces to
Outlook for Unified Messaging. Provides email and IM notification of voice
message. Built in multiple level Auto-attendant. Optional IVR engine.
Desk top Application
Places phone control onto the desktop, has built in 1st party TAPI engine
for auto-dialling off automation software, Outlook & documents. Operator
log-in. Answer-hold-end and transfer calls, interface to Outlook, private IM
Reporting Software
Reporting software is a server based reporting application and provides
ACD based statistical reports on activity and call flow. Optional output to
large LCD screen for operators and supervisors to view real-time activity.
                          IP Phones
Phone Set – T208/BL. Operator – Agent quality IP Phone Sets
The T208/Backlit phone is a 6 line multi display phone with built in headset
jack and speakerphone and 24 button expansion module for Two-Way
voice “pick” process.
PoE or Power module for remote IP phones connected via the Internet.

Standardized operator or agent
phone for low level lighting in
Central Station and minimal
speakerphone use.
The T208 can be programmed to
work off ten CSS IPx PBX systems
for redundancy
                                                  IP Phones
Phone Set – P Series IP Phones. Managers and Exec IP Phones
The P Series IP Phones provide for High Definition speakerphone quality
and are best used in a managers or senior personnel office.
PoE or Power module for remote IP phones connected via the Internet.




            P-335                               P-450                                P-560                             P-670
 Two-line, entry-level phone     Three-line, desktop phone featuring     Unrivaled voice experience and   Delivering a rich voice, visual
  providing unparalleled HD     HD Voice and productivity enhancing         ease of provisioning and      and application experience in a
Voice technology and advanced        applications through a high-          upgrade in a four-line SIP      six-line color display phone
      telephony features         resolution, graphical backlit display               phone
                                            IP Phones
Phone Set – P Series IP Conference Room Phones
The P Series IP Conference Room Phones provide for High Definition
speakerphone quality and are best used in a smaller 7-10 foot conference
room or 12-14 foot conference room.




                         P-5000                                      P-6000
        Advanced IP conference phone with HD        Next Generation IP conference phone with
            Voice clarity, designed for small       unrivaled HD voice experience at 14KHz.
        conference rooms and executive offices.           12 – 14 foot conference room.
         7 – 10 foot office or conference room.
          System III Receiver with
             CSS IPx Solution
Any incoming call can be answered by any line card.
All line cards know the telephone number the panel is calling to.
All line cards work as one giant “line pool”
“D” channel information off the PRI circuit
• Where the panel is calling to DNIS/DID#
• Where the panel is calling from ANI
           CSS IPx and System III Receiver



                       Analog connections
PRI Circuits




                                            Automation
                                             Software
         CSS IPx and System III Receivers



PRI Circuits
                     Analog connections




                                          Automation
                                           Software
      Dual Tandem CSS IPx and System III



                   Analog connections




PRI Circuits




                                        Automation
                                         Software
       TAPI interface, what it means
• Telephone Application Programming Interface
• Network connection between the IPx and Automation
• Information and commands sent each way
• Allows Automation software to command the IPx
• Allows the IPx to send call information to Automation
• Auto-dialing from Automation Software
• Two-Way voice automated handling to operator
• Caller ID injection on automated outbound calls
   CSS IPx and System III Receiver
     with Basic Two-Way voice
                                          Analog connection



                                        Two-Way Voice Transfer




                                                                           Automation
                                                                            Software


Alarm signal with Two-Way voice. The System III can hook flash the Two-Way call back to the CSS IPx
and the IPx will place into a virtual extension (page queue) for operator pick up.
Shelf/slot = Virtual Ext = held ext location. Line 1 = Ext 7501 = button 1 for pick up.
            CSS IPx, System III & Automation software
                     Two-Way voice and TAPI

                                              Analog connection


                                             Two-Way Voice Transfer

                                                 CTI-TAPI server

                        Two-Way
                          voice



                                                               Event




Alarm signal with Two-Way voice. The System III will hook flash the Two-Way call
back to the CSS IPx and the IPx will place into a virtual extension. The           Automation Software
automation software will instruct the IPx via TAPI which extension to send the
Two-Way voice based upon which operator received the event.
                       CSS IPx & In-Bound call
                     TAPI to Automation Software
                                               CTI-TAPI server               Automation server




                                                                    TAPI




    Client
Ms. Smith calls
Central Station                                               Operator #3    Automation Software



The client calls the Central Station, the call is received on the IPx system. The IPx presents to the
automation software via TAPI the ANI-DID number. The automation software pulls the account
information for the ANI number. The Automation software is informed via TAPI the call will be sent to
operator #3, the automation software send the account to operator #3.
Quick, efficient and accurate inbound call process.
      CSS IPx & Automation software with TAPI
                  for auto-dialing
                                             CTI-TAPI server




                                                                       Automation Software




                                                                                             Operator - I need
                                                                                              to call Sandra, I
                                                                                             click on Sandra’s
                                                                                             name in software
        Client
       Ms. Smith

The operator makes a TAPI driven outbound call, a simple mouse click on the clients name, the
automation software passes over TAPI the phone number to call. The IPx calls the phone number and
connects the call to the operators phone set, headset.
Quick, efficient and accurate outbound call process.
     CSS IPx & Automation software with TAPI
   Third Party Central Station & Caller ID Injection
                                                CTI-TAPI server




                                                                            Automation Software



 Client - ABC Alarm
Company is calling me


                                                        Operator - calling as ABC
                                                            Alarm Company



 The operator makes a TAPI driven outbound call, the automation software passes via TAPI the dealer
 phone number to the IPx. The IPx injects the dealer number in the outbound call string. The end user
 sees the dealer calling, not the third party central station. Transparency.
      Step 1 – CSS IPx in one Location

                                 PRI

    System III

                                       An incoming alarm signal or telephone call will be
                 LAN                   received on the PBX. If an alarm signal the IPx
                                       will convert to analog and send to the System III,
                                       if a voice call the IPx will send to the correct
                                       phone group (ACD) or person.
Automation
 Software              Mobile          Flex-Call bridges a desk phone to a Mobile Phone
                       Network
                                       so if the called person is not at their desk their
                                       mobile phone will ring. The called person has full
                                       control of the call and can transfer to an extension
                                       on the phone system , create a 3 way call and
                                       handle the call as if they were at their desk.
                                       This is NOT call forward or find me but a true
                                       bridged call with call handling.
Building Out the CSS IPx
Building Out an CSS IPx
    CSS IPx in Two Locations expanded
                         Local # 1                                       Local # 2




                                                PRI
                 System III                                                          System III




                                     LAN                               LAN
                                               Mobile
                                               Network
    Automation
                                                                                                  Automation
     Software
                                                                                                   Software




An incoming alarm signal via PRI circuit can be received and managed in either location.
A voice call via PRI can be received and managed in either location.
CSS IPx with Two Locations Connected
                    Local # 1                                            Local # 2




                                                PRI
            System III                                                               System III




                                LAN                                 LAN
     Automation                                                                                   Automation
      Software                                                                                     Software
                                                 MPLS


An incoming voice call can be received in either location via PRI and managed in either location. A
voice call can be received in location #1 and managed in location #1 or #2. The voice call can be
transferred via MPLS between locations.
An incoming alarm signal via PRI circuit can be received in either location and managed in either
location. The alarm signal can be received in location #1 but managed by an operator in location #2.
           Two Locations. Two-Way Voice
                    Local # 1                                         Local # 2



                                          Event with
                                        Two-Way Voice
            System III                                                            System III




                                LAN                             LAN
     Automation                                                                                Automation
      Software                                                                                  Software



                                             MPLS                     LAN

                                                                  Remote Central Station IP Phones


An incoming alarm signal with Two-Way Voice can be received in location #1 but have the Two-Way
call managed in location #2 or vice versa. A remote central station without receivers but having
operators can manage the event and Two-Way call.
                   MPLS Network Example




 Data      Voice



     Internet



Multi-protocol Label Switching “Private Network Transport Service” providing group service and
Quality of Service
                              AT&T MPLS Network Example
                          Anchorage,
                          AK




                            Seattle Spokane
               Portland
                    R
                                                                                                                                                                                                                         Portland
                                                                                                                                                                                                                   Manchester     Worcester
                                                                                                                  Minneapolis
                                                                                                                    R        St. Paul

                                                                                                                                    Milwaukee
                                                                                                                                                Glenvie                                        Syracuse
                                                                                                                                                                                       Rochester             R
                                                                                                                                                                                                               Albany
                                                                                                                                                                                                                            Cambridge
                                                                                                                                                   w                                                                            Framingham
                                                                                                                                  Madison                     Grand                                       Hartford
                                                                                                                                                                                 Buffalo                                       Providence
                                                                                                                                                                                                                         Providence
                                                                                                                                                                                                                  Stamford
                                                                                                                                                 Rolling      RapidsBirmingham                  Wayn                           Cheshire
                                                                                                                                                                                                                            Bridgepo
                                                                                                              Des                               Meadows                   Detroit Harrisbur     e                  NY       rt New
                                                                                                             Moines                                                                g       Philadelphia                         White
                                                                                                                                                                                                                               Brunswick
                                                           Salt Lake                                                                                  Plymouth       Cleveland     Pittsburgh
                                                                                                                                                                                                                   C R NYC Bdwy Plains
                                                                                                                                      Oak

   San
                  Sacramento
                          R                            R     City                                        R                  Davenport
                                                                                                                                    Brook          South Bend             R
                                                                                                                                                                          Akron           Wash
                                                                                                                                                                                                          R
                                                                                                                                                                                                               2           Cedar Knolls
                                                                                                                                                                                                                           Rochelle
                                                                                                                                                                                                                              Pk
                                   R      Las                                                       Omaha                               Chicago                    Columbus Silver         .DC                           Secaucus
   Francisco                             Vegas                                    Denver                                                                  R     Dayton          Springs
                                                                                                                                                                                                        Newark
                                                                                                                                                                                                                         Hamilton Square
                                                                                                                                                                                                                            New
    Oakland
                                                                                                         Kansas City   R                          Indianapolis
                                                                                                                                                               Cincinnati
                                                                                                                                                                                 Ashburn
                                                                                                                                                                              Arlington
                                                                                                                                                                                                  Baltimor
                                                                                                                                                                                                  e
                                                                                                                                                                                                            Bohemia
                                                                                                                                                                                                                 Freehol
                                                                                                                                                                                                                 d
                                                                                                                                                                                                            Camden,         York
                                                                                                                                                                                                    Norfolk
                R                                                      Colorado
                                                                       Springs                                                             Florissant
                                                                                                                                                          Louisville                            Richmond
                                                                                                                                                                                                                NJ
                                                                                                                                                                                                                            City
   Redwood San
   City     Jose
            Sherma                                                        Albuquerque      Oklaho                   Springfield
                                                                                                                                  St Louis                                                    R Raleigh
                                                                                                                                                              Nashville
       R     n Oaks                2                                                        ma            Tulsa
                                                                                                                                                                                 Greensboro
                                                                                                                                                                                      Charlotte
   Honolulu
              Los Angeles
                                              San
                                          Bernardino                                        City                                                                                    R
                          Garden       Anaheim
                            a                                                                                            Little Rock
                                                                                                                                        Memphis       Birmingham                           Columbia
                                       San Diego       Phoenix                                                                                                 Norcros
                                                                                                                                                               s               Dunwoody


                                                                                             Ft. Worth   Dallas                                                   Atlanta

 Data                 Voice                                                                Austin
                                                                                                                                   New Orleans
                                                                                                                                                                                            Jacksonville

                                                                                                                                                                                          Orlando
                                                                                                             Houston
                                                                                           San Antonio

                                                                                                                                                                                    R                 W. Palm Beach
                                                                                                                                                                              Tampa
       Internet                                                                                                                                                                          Ft.
                                                                                                                                                                                      Lauderdale
                                                                                                                                                                                                  R     Ojus
                                                                                                                                                                                                                              San Juan PR
                                                                                                                                                                                                           Miami




Multi-protocol Label Switching “Private Network Transport Service” providing group service and
Quality of Service
                       CSS IPx with Voice Mail
                  Local # 1                                             Local # 2




                                              PRI
          System III                                                                System III
                                           Voice Mail with
                                          Unified Messaging

                              LAN                                  LAN
  Automation                                                                                     Automation
   Software                                                                                       Software


                                              MPLS
                                              MPLS



A single voice mail system can be located in one location but used by all parties in all locations
including remote Internet locations. The internal or external server voice mail system provides for
Unified Message seats ,1000+ voice mail boxes are available.
 CSS IPx with Remote Office Connection
                        Local # 1                                             Local # 2




                                                     PRI
                System III                                                                System III




                                    LAN
                                    LAN
                                                                        LAN
        Automation
                                                                                                       Automation
         Software
                                                                                                        Software

                                                    MPLS
                                                                                               Sentinel Unit



The Sentinel Plus provides for remote office connection to the
main office locations via standard Internet, no VPN required.             Internet

All voice calls between location #1 and location #2 and remote
office locations will be a “local” extension call, voice calls can be              Remote Office IP Phones
transferred between all locations
    CSS IPx with Intelligent Call Routing
                     Local # 1                                                      Local # 2




                                                    PRI
             System III                                                                         System III




                                 LAN                                        LAN
     Automation                                                                                              Automation
      Software                                                                                                Software


                                                    MPLS                                             Sentinel Unit




Remote office with Teleport unit for                                               Internet
local POTS connection. All outbound
calls will be automatically routed out
                                                                                                PSTN Service with
a local CSS IPx or Teleport unit
                                                                                                Local Call Routing
closest to the called party.             Remote Office IP Phones   Teleport Unit
                          CSS IPx with SIP Trunks
                     Local # 1                                     Local # 2


                                            PRI
                                            SIP
             System III                                                        System III




                                 LAN       MPLS              LAN
     Automation                                                                             Automation
      Software                                                                               Software



Inbound and Outbound voice calls using a          Internet                          Sentinel Unit
CSS SIP trunk provider. National DID
drops for local presence in thousands of
locations throughout N.A.                   DID     DID      DID      DID

Alarm signal traffic is managed via PRI
circuits.
               CSS IPx with SIP Trunks



   PSTN       Public Switched              LAN

              Telephone Network




        POP               Internet   POP

  Point of Presence
Internet Exchange Point
                    CSS SIP Trunks
•   Approx 264,000 POPS in North America
•   Local DID can be provided for inbound
•   Dynamic Bandwidth as needed
•   G711 – G729 codec
•   Public or Private IP address
•   SIP used to set up call
•   RTP is the call
•   Approx 1 cent per minute rate
•   Dial Tone provided
•   MPLS High Capacity Core
•   Multi Layer
•   Meshed Arteries
 CSS IP phones and Network switches
                                            SIP
                                             PRI
           System III                                                         System III




                        LAN                                      LAN
    Automation                                                                        Automation
     Software                                                                          Software

                                             MPLS




NetVanta 24 port or 48 port PoE (Power over Ethernet) Managed Network switches with Port
Mirroring for SecurVoice Call Recording and Power over Ethernet for phone set power.
     CSS Desk Top Navigation Tool
  Desktop Management
     Incoming Calls
Automated Outbound calls
    Outlook Interface
   Company Directory
   Personal Directory
Conference Management
   Private IM – SMS
 Operator Skill set Login

                Your Desktop Telephony Interface
CSS Desk Top Navigation Tool
CSS Desk Top Navigation Tool
CSS Desk Top Navigation Tool
CSS Desk Top Navigation Tool
  CSS CCP Reporting Engine
  ACD Reporting Engine
  Real-Time Monitoring
Web Based Historical Reports
  Call Flow Management
  Hold Time Management
   Statistical Snapshots
   Operator Productivity

          Real Time Traffic Monitoring
CSS CCP Reporting Engine


         Monitor views:
         Built-in Customizable Subject Center




Filtering & Sorting




                                                Multiple formats support:
                                                Tabular
                                                Graphic
                      Real Time Monitoring      Single-value
CSS CCP Reporting Engine




    Real Time Traffic Information
CSS CCP Reporting Engine




       Historical Reports
        CSS Telephony Solution

• Complete Solution for System III/IV–D6600 Receivers
• Complete Solution for Two-Way Voice Management
• Complete Solution for Auto-Dialing – Caller ID injection
• Complete Solution for Multiple Locations – QNet/QSig
• Complete Solution for Remote Workers - Sentinel
• Complete Solution for Voice mail & Unified Messaging
• Complete Solution for Third Party Central Stations
 SecurVoice from CSS

Call Recording
and Screen Capture Solutions
for the Security Industry
  What is SecurVoice
• Call recording platform for Analog, Digital & IP
• Video – Screen recording platform*
• Remote and Local recording solution
• Browser based application
• Automation Software Interface with to Bold, SIS,
      Micro Key, IBS, SGS, MAS & Monitor Soft
• Agent Evaluation, Report Builder, Dispositions
      option*
SecurVoice Features
• 100% .Net Technology
• Run management reports with report builder
• Scaleable from 4 to 4 thousand channels
• MySQL Server support
• Network based storage with auto backup
• Save and Email recordings
• Bookmark recordings
• Evaluation and scoring
• Multi level Permission based access
SecurVoice Features

• Record on Demand
• Free agent seating (Bob to Mary to John)
• User Groups and Profiles (Operators, Sales, Techs)
• Self Monitoring with email notification*
• Full Call details
• Alarm Escalation* diagnostic tools
• WAV file encryption. DES, RC2, Triple DES, Rijndeal
• Programmable operator screen capture
Digital, Analog & IP recording in One SecurVoice

                    Analog Phones


                                        CSS IPx Hybrid
                                       PBX or other PBX


                                                          SecurVoice Recording &
                         66 Block
                                                              Storage Server



 Digital Phones




                  Managed PoE Switch

                                              LAN
                                              LAN




                        IP Phones
SecurVoice Digital & IP recording in Multiple locations
                                                            CSS IPx Hybrid PBX or other PBX
                                                                                           SecurVoice Storage Server
                                                66 Block



                              Digital Phones                                                    SecurVoice Recording
                                                                                                      Server
                                                                  Managed Switch

                                                                                                IP Phones
                                                                     LAN

                                                       MPLS
                                                                                                        SecurVoice Recording Server
                        LAN
                                     66 Block                                LAN
                                                                                   IP Phones
                                                 Digital Phones

SecurVoice Recording Server
          SecurVoice Call Recording on IP
                      Local # 1                                   Local # 2




                                                  PRI
              System III                                                      System III




                                  LAN                           LAN
      Automation                                                                      Automation
       Software                                                                        Software
     Managed Switch Port Mirroring                                 Managed Switch Port Mirroring



     SecurVoice
                                                   MPLS                              SecurVoice
                                                                                   Recording Server
   Recording Server




                                                                                     SecurVoice Data
                                                                                      Storage Server
SecurVoice recordings can be accessed from any PC via
browser interface. Users can be restricted on multiple levels
or access recording from your Central Station automation
software.
SecurVoice 100% Web based user interface
SecurVoice Agent Evaluation with unlimited customizable forms & questions
SecurVoice Custom Reports & Analytics
SecurVoice Custom Reports & Analytics
SecurVoice Quick Select Recording Bar with
Flags and Dispositions
SecurVoice Alarms
Automated email notification of status and conditions
Play a recording from SecurVoice, evaluate & comment
Play a recording from SecurVoice, evaluate & comment
SecurVoice Automation Software Integration
Easy, quick and simply retrieval of a call associated to an event
SecurVoice Screen Capture – Screen capture events
 CSS nCall Answering Software




Intuitive Answering software for Client or Dealer services
   CSS nCall Answering Software




            Easy TAPI interface to IPx system
Extend you 24/7 service to include answering calls for clients
Extend you 24/7 service to include answering calls for dealers
CSS nCall Answering Software




   Easy to manage call lists and information
CSS nCall Answering Software




      Statistics and call information
    Save Time, Resources and Money
 The CSS solution, a complete combined approach to
      increasing call flow, call handling, alarm
  communication, reporting, telephony handling and
         management and internal process.
IPx Telephony, SecurVoice, nCall TAS information and SIP trunks, MPLS
provided by Communication Service Solutions (CSS)
www.comservicesolutions.com for all your telephony, SecurVoice call recording, nCall TAS
software and SIP trunk needs.
Contact
David Crawford
dcrawford@comservicesolutions.com
Direct 580 548 1605
Tel. 1 866 727 4300 – ext 1605

				
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