Docstoc

Internet Banking PowerPoint Template

Document Sample
Internet Banking PowerPoint Template Powered By Docstoc
					INTERNET BANKING SERVICES IN
  PAKISTAN BANKING SECTOR
                   Presented by
                   Kamran Alam
                  MAF 05093010
                University of Lahore
                 OUTLINE

•   Introduction
•   Literature Review
•   Research Methodology
•   Research Questions
•   Findings & Analysis
•   Conclusion
                Introduction

• Internet banking system has become popular in
  recent years. Internet banking system is very easy
  for customer to access his account, check his
  balance and transfer his money within minutes.
  Currently the account holders of a bank want to
  easy and quick access and securable way to
  withdraw his money or other banking products.
  Online banking is one of the best way to access
  banking products, you can check your balance, pay
  your bills at your home just through enter with your
  email id on your respective bank web portal.
        Introduction (Continued…)

• Internet banking services means the services are
  provided by a bank to their customers through
  internet. Some examples of internet banking
  services are as below;
• Electronic Fund Transfers (EFT)
• Debit Card
• Utility Bills Payment
• Credit Card
• Prepaid Smart
• Bank Account/Balance Statement
           LITERATURE REVIEW

• In 1999, there was first business in the financial
  services industry particularly in retail and general
  banking that realized the great opportunities of the
  internet and took initiative to provide online services
  (Bauer, 1999). Many would claims E-commerce is
  bringing reforms in corporate sector / industries
  (Howcroft, 2001). The claim proves true when
  internet brought electronic revolution in banking
  sector since 1995 (Jasimuudin, 2001).
    LITERATURE REVIEW (Continued..)

• Internet banking covers the banking services of
  fund transfer, credit card services, cash withdrawal
  from ATM machine, checking balances, savings &
  deposits and bill payment (Banks, 2001). Internet
  banking provide services to their clients check
  banking transactions in performing business at
  office or at home to use any computer that is
  connected through internet and has a high speed
  browser (Sherrod, 2000).
               METHODOLOGY
• The qualitative and quantitative both approaches
  are mentioned in my thesis to make more
  appropriate and strong study work. Qualitative
  research approach and its analysis require new
  research methods to bring out the real reasons for
  understanding any activity of the respondent like
  customer or anyone. While Quantitative research
  approach provides facts that can be stated in
  numbers like percentages, statistical values and
  thus the conclusions would not take into
  consideration the possible answers to why that
  includes the real reasons (K.A. Matin and A.A. Mirza, 2007).
     METHODOLOGY (Continued..)

• Secondary sources are used for the collection
  of data for instance, from annual financial
  reports and other publications of State Bank
  of Pakistan, newspaper articles, journals,
  books, banks brochures and annual reports
  of Allied Bank Limited Pakistan.
• The data I collected for my research work that
  is from Allied Bank Limited in Pakistan.
        RESEARCH QUESTIONS
• Why did you choose Allied Bank Limited?
• What is your opinion for satisfaction regarding
  internet banking services like ATM service, deposit,
  withdrawals and statement of account, have been
  met?
• How Allied Bank is efficient in providing the services
  like deposit, withdrawal, salary and account
  statement?
• What are your comments or remarks regarding the
  percentage of accuracy for Preparation and
  Presentation of accounts of ABL?
 RESEARCH QUESTIONS (Continued..)

• What is your level of satisfaction for monthly
  statements regarding withdrawal amount, loan,
  monthly salary process and preparation of
  statement of account?
• How much time you spend in making a transaction
  like cash deposit and withdrawal with the online
  banking provided by a bank?
• What do you feel that automated system used by
  the bank is better, more efficient and fast than the
  Manual ledger banking system?
 RESEARCH QUESTIONS (Continued..)

• How much you satisfied from the e-banking
  system?
• What do you think that e-banking is a reason for
  time saving?
• How satisfied are you from the ABL ATM regarding
  time saving?
• Do you proposed internet banking system and
  services to adopt as for time saving?
• Any suggestion to make E-banking System for more
  efficient, accurate and rapid services providing?
            FINDINGS & ANALYSIS

• Why did you choose Allied Bank Limited?
Bank Location [ ] Automated banking systems [ ]
  Bank staff performance [ ] Bank rates [ ]

Age                 Bank      Automated    Bank Staff   Bank Rates
                   Location   Bank System Performance
Age 18-25             1           17           1            1
Age 26-50             1           49           0            0
Age 51 and above      5           20           3            2
Total                 7           86           4            3
 FINDINGS & ANALYSIS (Continued..)

• What is your opinion for satisfaction regarding
  internet banking services like ATM, Withdrawals,
  Deposits, Fund Transfer?

 Age                     Customers   Yes   No
 Age 18-25                  20       19    1
 Age 26-50                  50       47    3
 Age 51 and above           30       16    14
 Total                      100      82    18
 FINDINGS & ANALYSIS (Continued..)

• How Allied Bank is efficient in providing the services
  like deposit, withdrawal, salary and account
  statement?
   Highly efficient [ ], Efficient [ ], Not efficient [ ]
 Age                  Highly efficient   Efficient   Not Efficient
 Age 18-25                   5              15            0
 Age 26-50                  12              35            3
 Age 51 and above            5              23            2
 Total                      22              73            5
 FINDINGS & ANALYSIS (Continued..)

• What are your comments or remarks regarding the
  percentage of accuracy for Preparation and
  Presentation of accounts of ABL?
  Age                Highly accurate   Accurate   Inaccurate

  Age 18-25                5             15           0

  Age 26-50                22            28           0

  Age 51 and above         7             22           1

  Total                    34            65           1
 FINDINGS & ANALYSIS (Continued..)

• What is your level of satisfaction for monthly
  statements regarding withdrawal amount, loan,
  monthly salary process and preparation of
  statement of account?
  Age                Highly satisfied   Satisfied   Not Satisfied
  Age 18-25                 0              20            0
  Age 26-50                 8              42            0
  Age 51 and above          1              29            0
  Total                     9              91            0
 FINDINGS & ANALYSIS (Continued..)

• How much time you spend in making a transaction
  like cash deposit and withdrawal with the online
  banking provided by a bank?

   Age                Less than half an   More than half an   More than one
                            hour                hour              hour
   Age 18-25                 9                   1                 0
   Age 26-50                 25                  0                 0
   Age 51 and above          13                  1                 1
   Total                     47                  2                 1
 FINDINGS & ANALYSIS (Continued..)

• What do you feel that automated system used by
  the bank is better, more efficient and fast than the
  Manual ledger banking system?
 FINDINGS & ANALYSIS (Continued..)

• How satisfied are you from the ABL ATM regarding
  time saving?
 FINDINGS & ANALYSIS (Continued..)

• Do you proposed internet banking system and
  services to adopt as for time saving?

   Age                  Customers   Yes   No
   Age 18-25               20       19    1
   Age 26-50               50       50    0
   Age 51 and above        30       27    3
   Total                  100       96    4
 FINDINGS & ANALYSIS (Continued..)
• Any suggestion to make E-banking System for more
  efficient, accurate and rapid services providing?
• A large number of customers did not remark on the
  last question, in this question customers were asked
  to give the suggestions to make internet banking
  System more efficient, accurate and for fast
  services but only few customers replied with
  suggestion for their easy way in to the ATM. In
  Pakistan, mostly ATMs are installed in front of the
  Bank so customers have to go bank branches in
  case of any transaction to use ATM.
 FINDINGS & ANALYSIS (Continued..)
• For the convenience of customers, banks should
  install ATMs in public places like shopping mall,
  public parks, colleges & universities, etc. It will
  provide help to the customers to access ATM easily.
               CONCLUSION
• Although Allied Bank Limited is offering variety of
  Internet banking services to their customers and
  leading bank of Pakistan in providing e-facilities but
  its marketing is not much strong. Despite having
  over 800 online branches and 573 ATMs location all
  over Pakistan, few people know about ABL Direct
  Internet Banking Services. ABL is offering services
  Pay Anyone money transfer service like Easypaisa,
  UBL Omni and western union but very few people
  know about this service. It is expensive system, it
  needs permanent electricity and high internet
  security.
Questions & Answers
THANK YOU

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:95
posted:11/9/2011
language:English
pages:26