Computer Orientation Self-Paced Exercises
For Apple Computers
For the Class of 2013
The Office of Administrative Computing:
David M. Pilasky,
Tom Ligman Paul Zawolowycz
Manager of Help Desk Technology Support Specialist
Willie Shen Mike Winchester
Computer Specialist Computer Specialist
Bob Hetzel Aisha Bhatti
Server Administrator Web Administrator
The following set of instructions have been developed to finish configuring your notebook computer, and
to familiarize you with our network resources. We know that incoming students have a wide range of
computer skills. Therefore, we have made this part of the orientation self-paced so that you can spend as
much or as little time as you need to get comfortable with your new computer. The faculty will assume
that all students are familiar with these aspects of their computer and the IT resources available to them.
This document can be found online at:
Organization of Information Technology at Case
The responsibilities for IT are divided between the central university (often called “Main Campus”) and
the School of Medicine (often called “SOM”).
At the university level, the Office of Information Technology Services (ITS) is headed by the Vice
President for Information Technology Services, Dr. Lev Gonick. ITS is responsible for many of the basic IT
services on campus.
The Case Network is the responsibility of Main Campus. This includes all the wiring within
building walls and ceilings and the faceplates you can see, as well as the wireless access points.
The university homepage: www.case.edu and my.case.edu, the Case Portal, are run by Main
Campus. The portal can be customized for your unique needs.
The Case Software Center is a very valuable resource. You can download application installers
from there without our help: softwarecenter.case.edu
The Case HELP Desk (368-HELP, or 368-4357, and help.case.edu). This is a phone-in or web-based
service that is available to all Case faculty, staff, and students. We recommend that you use this
resource only to get help related to software that you have downloaded from the Software Center.
Otherwise you should seek assistance from the Administrative Computing ServiceDesk (see
At the School of Medicine level, there are two offices; the office of Academic Computing and the office of
The office of Academic Computing is headed be Irene Medvedev, Ph.D., Director of Academic Computing.
This office is responsible for the development of all applications related to the eCurriculum, including the
eCurriculum itself, the eExam system, the eAssessment system and many other academic and
The Office of Administrative Computing is headed by David M. Pilasky, Director of Administrative
Computing. This office provides computer support for all medical students, manages the CaseMED
servers, and is responsible for the School of Medicine websites. The Student Technology Services
division has a Dell Certified Service Center located in E-318 where well-qualified and experienced staff
provide quality service for all Dell and Apple laptop hardware, software, and networking components
provided by CaseMED, including the Ethernet connections at your desks. Should you have a technical
question or a problem at any time, please use the web-based ServiceDesk program and/or take your
computer to E-318 depending on the situation. You can get to the ServiceDesk web page by clicking on
the CaseMED folder in Internet Explorer and selecting CaseMED Service Desk from the links therein.
We also handle the printers. Any printer issues you have should be brought to us in E-318.
Which is which?
Do not worry about exactly who controls what aspect of the technology here at the School of Medicine.
When in doubt, come to E-318 and we will either answer your question or point you in the right
direction. We do our best to make your computing experience as seamless and simple as possible so that
you can focus on medicine, not information technology.
Connecting to the Case Network and the Internet
If you are on campus, you can connect to the Case Network in two ways.
1. Wired at your desk
Connect the Ethernet cable at your desk to the port on your computer. Note that all the desk
connectors are the same – your machine will work at any desk, but be polite and ask first if the desk
you want to use has an owner.
2. Wireless connectivity to the Case Network is available in nearly every building on campus as well as
from many outdoor areas.
a. When using the wireless system, access to some university and CaseMed resources will require
you to be connected via VPN. VPN will also give you a more secure and a faster connection.
b. Some of the local hospitals have open wireless. When working in those hospitals, ask them for
School of Medicine Network
FileTransfer (also known as the “T Drive”)
Rather than sending large files to everyone via e-mail, a better way is to put the large files here, then send
an announcement to the class that the file is in the File Transfer folder. This is your space to share files
with each other (just keep it legal). There are many ways of connecting to the T Drive, and some work
better under certain circumstances than others. Here are the best two to remember:
Option 1: Use this method when on campus as it is faster.
1. While connected to the cable at your desk or via VPN if wireless, click on your desktop or the
Finder icon in the dock.
2. From the Go menu choose Connect to Server.
3. Enter the server address smb://cerebellum.case.edu/FileTransfer
4. If prompted, enter your credentials with ADS\ in front of your user name. For example, if your
user name were “abc123,” you would enter ADS\abc123 for your user name.
5. In a few moments, a Finder window will open showing the contents of the T: Drive.
Option 2: Use this method when off campus.
1. Click on your desktop or the Finder icon.
2. From the Go menu, choose Connect to Server.
3. Enter this address: https://cerebellum.case.edu
4. Enter your Case credentials and you will have access. You may have to select FileTransfer
from the list.
Set up Printing
We recommend that you go through these steps at least twice to set up at least two printers. Periodically
one of the printers may jam or have some other problem. It is good to have at least one or more backup
printers. You can print to any of the student printers on the third or fourth floors, as well as the HCL
printer in the Library.
1. Open System Preferences
2. Go to Print & Fax
3. Press the plus sign to add a printer.
4. Choose the IP tab.
5. Select Line Printer Daemon – LPD from the Protocol menu.
6. In the Address field, type cerebellum.case.edu
7. For the Queue, enter the name of the printer you want to set up. The possible choices are Wearn-
Duplex, Wearn-BKP, Blackwell-Duplex, Blackwell-BKP, Satcher-Duplex, Satcher-BKP,
Robbins-Duplex, and Robbins-BKP (the “BKP” printers are the smaller Dells for you to use when
the main printers are out – you can also use them if there is a long line at the Duplex printer).
8. You can also set up these other printers: Bluelounge, which is in the Game Room on the 4th floor,
E323, which is in Room E323 (also known as the Quiet Study Lounge), and HCL, which is in the
9. There is also a color printer in E323. Its name is E323color. It may not be working yet as of your
Safari vs. Mozilla Firefox
On your computers, we have installed and configured both Safari and Mozilla Firefox 3 (you may be
prompted to upgrade Firefox to 3.5 by the time computers are distributed - go ahead and do so). There is
evidence that in OS X, Firefox is more secure than Safari. Mozilla has at times patched known flaws in
Firefox more promptly than Apple has in Safari. We recommend Firefox for casual browsing for this
reason. However, many School of Medicine websites sometimes render better in Safari than Firefox (they
look “more right”). And of course, certain resources like exams only work in Internet Explorer, for which
you will have to run Windows.
If you choose, you may handle your e-mail exclusively through Case Gmail via a web browser and you will
be just fine. However, some people enjoy the benefits and feel of a mail client. If you would like to use a
client we have the following instructions for configuring the Apple Mail client.
Note: This is Optional!
If you like using the Gmail interface in either Internet Explorer or Firefox, you do not have to do this. The
point of these instructions is to set up an email client, which is an optional endeavor. If you do not want
to do this, you do not have to.
How to configure Apple Mail for the Class of 2013
1. Connect to the network or the Internet at home.
2. Click on the Mail icon on the Dock to open the e‐mail system.
3. Under General Information, select IMAP from the Account Type dropdown.
4. For Full Name, enter your real name (ex. Medical T. Student).
5. In the box for Email Address, enter your Case email address. This is your first name, period, last
name followed by @case.edu. For example, firstname.lastname@example.org
6. Click Continue.
7. For Incoming Mail Server, enter imap.gmail.com
8. In the box for User Name, enter your Case network ID. This is your user name followed by
@case.edu – for example, email@example.com
9. Enter your password and then click Continue.
10. For Outgoing Mail Server, enter smtp.case.edu
11. Verify that Use Authentication is checked and enter your Case Network ID (abc123) and
12. Click Continue.
13. Click Done.
Configuring LDAP (Address Lookup)
1. Open the Address Book application, usually found in the Dock.
2. Select Preferences from the Address Book menu (click Address Book at the top left of the screen,
then select Preferences from the menu that appears).
3. Click on the LDAP tab.
4. Click the Add button.
5. Enter the following:
Name box: Case LDAP
Server box: LDAP.cwru.edu
Search base box: ou=People,o=cwru.edu,o=isp
Port box: 389
Scope pull-down: Subtree
6. Note that in the Search base box entry, the o’s are the letter “o,” NOT zeroes.
7. Click the Save button.
The SOM Student Portal is provided for your convenience. Many useful links are there, as well as
messages intended for your class. In the toolbars of both browsers you will find links to the portal. Here
it is if you want to put it on any other machines you might have:
We have established three different listservs (mailing lists) for you:
This open student listserv is intended for student to student personal interaction among the class,
staff, and faculty in the School of Medicine. At the beginning of the year, all students are
automatically members of their respective class listservs. Students, faculty, and staff may add or
delete their names to any of the class listservs (log into https://lists.case.edu). Only members of
these listservs have the capability of posting messages. It is expected that all student-initiated
messages to the class will be posted to these open student lists. The open student listservs for the
other three classes are:
You may add your e-mail address to these listservs by logging in at https://lists.case.edu
Be judicious when sending messages to any of the listservs because your message will be seen by
every one of its members. Do not send any messages that would be offensive to any member of
Administrative Notes Listservs
Some official administrative communications with students will take place via this administrative
listserv which is a monitored listserv. All students are automatically members of the listserv for
their respective class administrative listserv. You will be able to recognize an e-mail from this
listserv by the title [ADMINISTRATIVE-NOTES-13] followed by a descriptive phrase appearing in
the Subject line. This listserv differs from the open student listserv described above in the
All administrative announcements to the class will be posted only on this listserv. Students
should ALWAYS read messages received from this list.
Anyone can send messages to this list, but all messages are reviewed by the office of
Curricular Affairs and must be approved as official and appropriate to the purpose of this
list before the message is actually sent to students.
Your class has been divided into four Societies.
These lists are available only to the members of that society. The Society lists are only for one way
communication from faculty to students. Students cannot send messages to the Society lists.
NOTE: If you have trouble or have any questions about the above listservs, please send e-mail to
We recommend using Google Apps Calendar for your calendaring needs. It is available anywhere there is
For more information on Google Calendar, look to http://wiki.case.edu/GoogleApps/FAQ
Adium Instant Messenger
Adium is a great program for handling Instant Messaging in the OS X environment. As a member of the
Case Community, you can use Case’s IM server to chat only with other Case students, staff, and faculty – a
great way to use IM to get things done but not be distracted by outside chats. However, Adium also
supports countless other protocols and IM networks so you may chat with anyone else via AIM, Gtalk,
Yahoo, and others.
To set up your Adium client for chatting at Case, launch Adium.
1. When Adium launches and no accounts are configured, you will get a wizard that will help you
through the process. When it pops up, click Continue.
2. From the Services drop down, select Jabber.
3. In the Jabber ID field, type your case user name in the following way: firstname.lastname@example.org (if
your user name were abc123). Note that this is different that you have done before; you are
typing @im.case.edu after your user name, not simply @case.edu
4. Enter your password in the Password field.
5. Then click Continue, then Done.
6. You may be prompted to accept a certificate. Please do so.
AAMC Matriculating Student Questionnaire
1. If you did not complete this during your Computer Distribution and Orientation session, please do
so. It is important.
2. Using Internet Explorer, go to the following website
3. Please fill out the questionnaire, which should take less than 30 minutes.
Physical Security of Your Notebook
AT NO TIME SHOULD YOUR COMPUTER BE LEFT UNATTENDED. ALWAYS KEEP IT WITH YOU OR LOCKED
SECURELY IN YOUR ASSIGNED DESK OR LOCKER.
Every year, several notebook computers are lost or stolen. Most of them were lost/stolen outside of the
medical school, mostly from cars, apartments, or coffee houses. A few years ago, almost 20 notebooks
were stolen in a single year. Do not leave your laptop out in plain sight and then walk away for even two
minutes. Laptops have been stolen from student desks, IQ rooms, and the library. We cannot repeat this
often enough: Please do not leave your notebook unattended!!! A security lock will deter most attempts
to “borrow” your notebook. A security lock can be purchased at most any electronics store for less than
$30.00. The Security Desk in the BRB sells them for about $35.00. PLEASE, we do not want your laptop to
become a statistic!
Leopard lets you encrypt your entire user directory as a massive sparse image file. We strongly
recommend against this. In the event of corruption of your hard drive, any chance we have of
recovering anything will be reduced to zero.
Back Up Your Data
Backup your data before taking your laptop to the technicians in room E-318 for repairs. While they try
to be very careful with your computers, there is never a guarantee that data will not be lost. They can
replace broken hardware, but they cannot replace lost data. They have software that can recover data
from damaged hard drives. But, the software rarely recovers 100% and the process is very time
So, if you value the data on your notebook…..
BACKUP REGULARLY & BACKUP OFTEN!!
Save this handout for future reference
This document can also be found online at:
CLASS OF 2013
Introduction and Welcome
Hello everyone and welcome to the Class of 2013 – All of you should be aware of the
information contained within this document if you participated in one of the orientation sessions
during the week of July 6th, 2009. This document has been provided for you in case you need to
refer to any of the information that we discussed during orientation.
Recommendations for using this document
Please feel free to skip around and find the section that you’re looking for, but if you’re using
these notes to reconstruct something that was done during orientation, please don’t skip ahead
within each section. The different sections of this document have been arranged to mirror the
instructions provided during the actual orientation sessions. Skipping ahead within a section
could cause you to miss important information and result in you needing to bring your computer
to seek technical support in room E318, which we will be happy to provide.
During orientation, you should have been provided with the following paperwork:
Pre-Clinical Chores and Forms Packet and checklist
Case "Acceptable Use of Computing and Information Technology Resources" policy
Inventory form to be filled out and returned
Preparating your computer for orientation activities
1. Open backpack
2. Pull out computer, AC adapter, and mouse
3. Find your copy of the inventory form, match up your serial number, and fill out the form
4. Attach the AC adapter to the computer and to the AC outlet
5. Attach the network cable at your desk to the computer
6. Open and turn on the computer
Creating your user account
Making sure that you’re connected to the wired network, turn the computer on. When the
computer powers on, you will receive a number of prompts asking you to answer very simple
questions. The questions vary slightly, but this is the list of how the questions should be
Language: English -- This is important as we can only support computers that are
configured with English as the default language. Fear not – the other language fonts are
all still in place if you enjoy corresponding in another language.
Keyboard: US -- your computer was built with a US keyboard
Do you already own a Mac? : Do not transfer my information at this time. You can still
do this at a later time, but it should not be done at this stage.
Apple ID: If you already have an Apple ID, such as you might have received by signing
up for an iTunes account, or when configuring an earlier Apple computer purchase, feel
free to enter that here. If you do not have an Apple ID, just leave the fields blank and
Registration Information: Please fill this out completely
A Few More Questions: Please answer the demographic questions. If you don’t wish to
receive junk email from Apple, and if there is a checkbox on this page, uncheck it to opt
out of the mailing list.
CREATE YOUR ACCOUNT: Even if you ignore the rest of these
instructions, make sure you get this part right. Enter your full name as you’d
like it on the line marked User Name or Full Name. Enter your Case Network ID on
the line marked “Short Name”. Enter your Case Network Password (same as for
email) as your password.
User Picture: Either use the built in iSight camera to take an account photo or select the
other radio button and choose from the list of available pictures there.
Mobile Me: Don’t accept the free trial or set up your Mobile Me account at this point.
Opportunities will be presented often to try Mobile Me for free and it’s not important at
Once you’re at the OS X desktop, double click on the Macintosh HD.
In the column to the left, find your username and click on that.
Double click on the Library folder
Find and double click on the Keychains folder
Find the login.keychain file in this location and delete it.
Launch Safari and click on various bookmarks until prompted that you have no login
Hit “enter” on your keyboard.
Hit “enter” again
Provide your password.
Battery Best Practices
The more resources you use (audio output, increased screen brightness, wireless
networking, CD/DVD), the faster the battery will discharge.
Batteries are rated for a life of approximately 1000 charge cycles
Batteries have a one year manufacturer's warranty
If your battery wears out within that year, please bring it to us in E-318 so that we can fix
the problem or get you a warranty replacement. If your battery wears out after a year,
please come see us about finding a good deal on a replacement battery.
When you first receive your notebook computer, ensure that the batteries are fully
charged by keeping them plugged in until the light on the charger turns green.
The light on the charger is amber whenever the battery is charging
After fully charging, run the computer on battery power only, to fully discharge it.
play a DVD movie until the notebook shuts itself down. Perform this routine once per
Hard Drive Best Practices
Do not throw or drop your computer. The hard drive in your computer is a sensitive piece of
mechanical equipment and even with the “sudden drop accelerometer,” it is possible to damage a
drive by dropping it as little as a foot, even onto soft surfaces. When you want to move your
computer and it's on, close the lid and count to 10 before moving it, or wait for the power light to
start pulsing. On a weekly basis, back up your data (documents, notes, pictures, etc) to an
external hard drive using Time Machine, buy burning them to CD or DVD, or by transferring
them to an online backup service.
Hair and Dust
Buildup of dust and hair in your computer's heat sink can cause it to run hotter than normal and
shorten its life.
Keep your notebook away from pet hair and excessive dust.
Do not let your cat sleep on your computer, no matter how cute that looks.
Feel free to bring your notebook in to E-318 for cleaning
Don't pour liquids on your keyboard -- your notebook does not get thirsty. If you do spill
something on, in, or under the notebook, IMMEDIATELY turn it off and IMMEDIATELY bring
it in to us (room E318) (as soon as possible). Don’t turn it back on even if you think it has had
time to dry out. We will clean the insides and attempt to return it to working order.
Your MacBook Pro is covered by a special 4 year AppleCare warranty. Normally Apple only
provides a maximum of a 3 year warranty, but by becoming an Apple service center, we’re able
to repair your systems in-house for you and provide an extra year of service. You will not be
able to receive service at the Genius Bar in an Apple store under this warranty.
Web Resources and Advice
The homepage in both of your browsers have been set to the School of Medicine website. Case
Med students have created a portal to contain the most commonly used items We have also
added many Favorites and Bookmarks tht you will also find useful.
Many CaseMED resources require the use of Internet Explorer or Safari to function properly.
For this reason, you need to use IE or Safari to access all Case hosted sites. In most situations
they are interchangeable, but we cannot guarantee that Firefox will render all Case web pages
correctly, and the exam system requires IE specifically, run from within Boot Camp rather than
as a virtual machine. To access outside resources for both schoolwork and fun, we recommend
Mozilla Firefox, which is also installed on your computer
Case has partnered with Google to provide the Case community with Google Apps. This means
that you can use the Gmail web interface to manage your Case e-mail. This is NOT the same as
a regular Gmail account, though there are many similarities. Using the Gmail web interface for
your Case e-mail will provide an automatic backup of all your Case e-mail (which is handy
should your hard drive fail) and provide you with access to all of your Case e-mail from any
computer with an internet connection.
You should never put any personal information in an e-mail message. Nobody legitimate will
ever ask for your Social Security Number, Birth Date, or Passwords by email. Ignore and delete
messages that ask you to send personal information, like banks and Help Desk messages.
E-mail is NOT secure and can be intercepted.
Case's Wireless Network CaseGuest and VPN
CWRU has a campus-wide Wifi network called CaseGuest that your machines have been
configured to connect to automatically. Unplug your Ethernet cable from the back of the
computer. There is a Wifi icon near the top right corner of your screen. If it is not already turned
on, turn it on now. A pop up may open after a few seconds that says, "Wireless networks have
been detected," prompting you to choose a network since your preferred networks are not
available. If this happens, click CaseGuest from the choices presented. Click "Connect" and if
necessary click "Connect anyway" To confirm a wireless connection, launch a web browser and
see that it loads the homepage.
CaseGuest is not a secure wifi network. Any information that is not specifically encrypted will
be sent in clear text which can be intercepted fairly easily. We recommend using VPN (virtual
private network) to make your activity over the wireless secure. This also has the benefit, when
connected to “CaseGuest” wireless, of bringing your computer into the private wireless pool
which has substantially better speed than the guest wireless.
To configure your VPN client, copy the CaseVPN.pcf file from the CaseVPN.zip file that was
provided on the same site as this document to your desktop. Start your VPN Client by clicking
on the Cisco VPN icon in your Dock. Click on the “Connection Entries” menu at the top of the
screen, and select”Import.” Navigate the window that comes up to the desktop and double click
on the CaseVPN.pcf file there. Click OK.
To start the VPN once the software is running, click on the Connect button, enter your Case ID
and password when prompted. Click Continue or press the Enter key when you see the popup
with a warning about use of Case’s network and systems.
There are two laser printers in each student lab and one in each of the lounges, plus there is a
color laser printer in E-323. Students are charged $0.05 per printed side. Color pages are $0.25
per page. At the beginning of each year, students are given a credit of $30.00 (600 sides in black
& white), but you can deposit more funds in your account by going to room E-406 and paying by
check or cash. To check your printing account balance, open your browser, select the
bookmark/favorite called Printer Account under CaseMED. Sign in to find your balance.
Information on how to set up your system to print can be found in the Self Paced Exercises.
Backup Your Computer!
If you value the files that you put on your notebook, then it is very important that you back up
your notebook on a regular basis. Hard drives can fail and notebook hard drives are especially
vulnerable. The easy way to keep your computer backed up is to use Time Machine, which is
part of OS X Leopard, along with an external hard drive, which was provided as part of your kit.
It will prompt you to set up a Time Machine disk when you plug in an external drive, and from
there it will just work, making a backup of your important documents, pictures, and other files
every time the external drive is plugged in.
You will be expected to take all of your electronic exams while running Windows XP under
Boot Camp. To start your computer in Windows XP using Boot Camp, turn the computer on
while holding down the ALT/OPTION key on your keyboard. If you’ve been following these
instructions, restart your computer and hold down the "alt/option" key. Continue holding the key
down until you’re presented with two hard drive icons. To start in Windows, double click on the
hard drive icon marked “Bootcamp” or “Windows”.
If you are setting up Windows for the first time, please visit us in room E-318 for assistance with
properly configuring your account.
Windows Update and Symantec Endpoint Protection are set to "Automatic" by default. This
means that your computer will have updates to be installed if you haven’t signed into Windows
for awhile. We strongly recommend that you boot to Windows a few days before each exam to
allow Windows Updates and Antivirus definition updates so that they don't slow your computer
down during the exam. Simply logging in to the Windows XP side of your computer and
spending a half an hour or so sitting idle, playing a game, browsing the web, watching a movie,
etc should be enough for updates to run.
Symantec Endpoint Protecion (SEP) is installed on your Windows computer. Case has a site
license for SEP which is more than just antivirus software. Virus definition updates will be
automatically downloaded to your computer when they become available, any time you are
connected to the internet, for as long as you are a student here. Do not disable or uninstall
Symantec Endpoint Protection. Its proper functioning on all student computers is necessary not
only for the security of your personal computer, but for the security of all CaseMED and
Back in Mac
To return to OS X, simply restart the computer. The default boot option is for OS X, so booting
without holding the "alt/option" key will start up OS X
Obtaining Technical Support
Any time your notebook breaks, you have problems with software, or you are unable to access a
restricted web page, please see our technical staff in room E-318 (across from the 3rd floor
mailboxes). Our Office hours are Monday through Friday, 12:30-4:30 plus between classes. We
can be available at other times by appointment only. For any IT issues that you don’t feel
comfortable discussing with us, please see David Pilasky, Director of Administrative Computing,
in room E-406
SelfPaced Exercises and Pre Clinical Chores and Forms Packet
You were provided with a manila envelope full of forms for you to fill out and return to E301 or
E306 by the end of July 9th, 2009. These forms were created by and need to be returned to
another department who asked that we distribute them. Please direct any questions about these
forms to those offices.
Your Self Paced Exercises are full of useful and fun information, including how to set up Apple
Mail (if you don’t like the Gmail web interface), how to set up printers, and how to subscribe to
the various class listserves. Administrative Computing staff will be available in the student labs
or in E-318 to answer questions and we will also stop by your labs in the afternoons next week to
lend a hand.
These Self-Paced Exercises are very important. Please complete them. They help ensure that all
students have at least a base level understanding of their notebook computer, the Case network,
and the Internet.
And Three Final Notes
1. All students MUST bring their notebooks to the Orientation activities on Thursday, July 9th,
2009. There will be a session where second year students teach you about the eCurriculum and
Small Group activities.
2. If you want to skip out of a really long slow moving line on Thursday afternoon, you can go
up to the Student Lounge and get your picture taken after you are done with the AAMC
3. We are here to help you with technology issues. If you have a problem, please stop by and see