VIEWS: 13 PAGES: 6 POSTED ON: 11/9/2011
Quirino Cardozo RESUME SNAPSHOT Fully detailed resume from Page 2 NAME JOB POSITION NATIONALITY IN DUBAI AVAILABILITY RESUME IT Support Manager/ Graphic & Web Quirino Cardozo Indian Yes Immediate Designer/ Corporate Instructor Experience: UAE IT Manager – Time Machine Group Dubai, UAE - December 2010 - Present Middle East Support Manager - Estate Master FZ LLC Dubai, UAE - June 2008 - July 2010 Systems Engineer – Sprecher Berrier & Partners FZCO Dubai, UAE - December 2004 - June 2008 Multimedia Designer / Flash Developer (Freelance) - 121 Agencies Media City, Dubai, UAE - September 2004 - November 2004 IT Support / Operations Coordinator - Al Zuari Shipping Co. LLC Sharjah, UAE - March 2003 - August 2004 IT Support / Multimedia Developer - TMM, Don Bosco Communications Mumbai, India - June 2002 - March 2003 Self Owned - Lucky Cybercafé Goa, India - November 2001 - June 2002 Web Design Coordinator / IT Support - Indiacar.com, M.K Sanghi Group of Companies Mumbai, India - August 1999 - November 2001 Corporate Instructor / Customer Support - Indo-European Computer Institute Mumbai, India - February 1997 - August 1999 Skills Administration & Networking Windows Server 2003, Windows Vista, XP, (all previous Windows versions), Windows NT Server, Citrix, VMware (Windows Virtualization), TeamViewer (Remote desktop support), Active Directory, Microsoft Office, Veritas, SalesForce, LAN, VPN, IP Cameras, DVR systems, Email configuration. Web Design & Development Flash with Actionscript, HTML, FTP, FrontPage, Dreamweaver, Photoshop, Web hosting. Design – Print Media CorelDraw, Illustrator, Photoshop. Multimedia Project Co-ordination, Conceptualization, 3D Studio Max, Flash, Photoshop, Director, Audiovisuals (Voiceovers, Videos, etc.), Multimedia presentations, Scripts & Multimedia CD production. Online Profile of http://thecardozos.com/quirinocardozo Design work done Page 1 of 6 Quirino Cardozo Mobile : 050 6958409 Email : email@example.com Passport Details : F 5395415 expiring in 2016 Visa Status : Employment Visa - Sharjah Airport Free Zone Driving Skills : Valid UAE Driving License Career Objective : To provide my employer with a unique blend of my skills, a total of 14 years of technical experience (7 years UAE) and multi-talented qualities which I have in the past successfully utilized to their maximum potential, making me an outstanding performer on the job to contribute positively and increase productivity in the organization. Qualification Academic : Bachelor of Engineering (Computers), Mumbai University, 1996. Professional : Currently completing MCSE Certification in Dubai (Cleared 5 of 7 papers). Extra Curricular Activities : Participated in inter-college competitions and college social programs, trained in Martial Arts. Professional Experience Dec’ 2010 till Present : UAE IT Manager – Time Machine Group, Dubai, UAE (Group Company with diversified businesses) Job responsibility Job Profile IT infrastructure planning and review. Planning contingency for critical IT operations. Installing and configuring servers and computer systems. Managing administration and controlling access of servers, domain, databases, users and IT resources. Troubleshooting, diagnosing and resolving hardware, software, network operating systems and virus defenses. Ensuring maximum availability of computer systems throughout the Company. Running network applications like remote desktop, etc to support systems and users. Backup and recovery of servers from crash/ disaster till the extent possible. Introducing backup and disaster recovery mechanisms. Keeping an eye on general IT operations to take necessary proactive actions. Implementation and maintenance of biometric attendance, accounts and payroll systems (Tally). Implementation and maintenance of surveillance systems in the branches. Exploring and implementing tools and technologies for Business Project Management, Retail Division, Workflow Management, etc. Exploration of mechanism for helpdesk like systems. Builds and maintains vendor relationships. Negotiating prices and contracts with manufacturers and vendors for all software, hardware and consulting services. Ensuring timely and accurate delivery of technology products and services. Supporting CIT team in intensive technical issues. Supporting technical advancements in daily operations. Looking at various productive ways to perform across organization. Drafting IT policy for the organization. Monitoring and maintaining computer systems and networks for ensuring uptime and security. Coordination with Etisalat/ EPBX vendors for installation of new telephone or internet. Architecture infrastructure aligned with organizational goals and requirements. Performs Project management of IT initiatives. Manages multiple areas of technology and multiple departments. Creates strategic goals and converts to easily implemented plans. Page 2 of 6 Monitors system performance and implements performance tuning. Working with senior management to propose, agree and deliver IT service to defined Service Level Agreements. Maintaining and developing the company website. Providing technical support; answering support queries either onsite, via phone or email. Supporting users in the use of Computer equipment by providing necessary training and advice. Administration of email accounts for company-wide email. Forecasting any needed improvements, budgeting for and implementing any changes. Maintaining current and accurate inventory of technology hardware, software and resources. June 2008 till July 2010 : Middle East Support Manager – Estate Master FZ LLC, Dubai, UAE (Australian based Property Software Developers and Distributors in Middle East, Europe, Asia and Australia) Job responsibility Job Profile Software Support Assisted Client's IT departments and Administrators for setup of our software on their servers for server-client style licensing (Terminal server licensing on Windows 2003, Windows 2008 servers, Citrix etc.) Installed and configured Microsoft SQL server database for Clients using the Enterprise database on their local computers as well as servers. Ensuring smooth operation of our software by providing pre-sales technical support to new prospects and existing clients with installation, configuration and setup of our software as well as prerequisites (hardware & software requirements) on the Client's computer (Windows XP, Windows Vista, Windows 7, Office 2003, Office 2007, etc.) Provided desktop support to large Clients like Nakheel, Majid Al Futtaim, Al Futtaim Investments, Surouh, Masdar and many more. Assisted Clients in different countries largely in the Middle East as well in Europe, India and Australia using remote support software. Manning the Middle East support inbox and responding to support queries. Promptly answering customer queries mostly on a technical level. Implementing time efficient Policies and Procedures. Chasing and notification Annual support renewals of Client's licenses on regular basis. Meeting monthly targets of Annual support revenue. Registration and activation of the software licenses upon purchase by the Client. Carried out license transfers between Clients computers and/or users. Used SalesForce CRM software for invoicing, creating opportunities, license support renewals, software support and training. Daily logged all customer queries as cases in the company software (SalesForce) Reviewed logged cases on a day to day basis and converted them to knowledge based articles as required. Visited Client's site for installation, configuration and trouble shooting as and when required. Systems Providing in-house IT support to all the team members. Administrator Taking regular back of company server. Coordinating with service centers and/or suppliers for repair and servicing of in- house IT resources. Negotiation with suppliers for best quote for IT equipment. Promptly notifying sales and training related inquiries to the respective departments for further action. Intimating all Middle East Clients of upcoming training schedules. Organized and coordinated training schedules, training labs and computers. Arranged training material for in-house, training labs and corporate trainings (training conducted on site at customer's location) Design Designed and finalized videos to showcase all new features of new software [ Multimedia ] releases using Flash, Action Script, Photoshop and design elements like Voiceovers, Page 3 of 6 background music, images and other Flash objects. Redesigned the main page header of the company Website as well as the products Design [ Web ] page in Flash. Dec’ 2004 till June 2008 : Systems Engineer – Sprecher Berrier & Partners FZCO, Dubai, UAE (Distributors of Swiss & French Brand luxury products - Perfumes & Watches in the GCC & Middle East) Job responsibility Job Profile Systems Administration of Windows 2003 Server & all client PCs, laptops, etc. Administrator Installation and setup of new computers and IT equipment. Regular backup of Server - user data, accounting data & emails. Arranging server repair as and when needed. IT Support Purchase requisition of IT equipment with best price & performance. Trouble-shooting and resolving network & hardware problems. Training new staff & employees for using our IT infrastructure (Accounting package, data access, etc.) Assisting in technical aspects of day-to-day office work – finding alternate solutions for problems, IT/design-related problems, etc. Optimizing and uploading marketing material for our marketing team’s easy accessibility (on the move) on our website. Design [ Web ] Worked on corporate website – www.sbpart.com Design [ Print ] Designed full range of packaging material (Inner, Outer, Soft Pack, Shipping Case, etc.) for newly-launched European cigarette brand. Designed logos, letterheads, business cards & marketing material. Conceptualized and designed the packaging and bottling of new perfume brand (yet to be launched). Design Created branding for luxury bags promoted by us. [ Multimedia ] Understanding and portraying our company’s brand identity by preparing presentations in Macromedia Flash or PowerPoint for our various brands handled, as and when required for distribution or display, e.g. Paris Gallery, etc. Preparing marketing kits (Brochures, Training CDs & Promotional material) for the various business units. Sept’ 2004 till Nov’ 2004 : Multimedia Designer / Flash Developer (Freelance) 121 Agencies, Media City, Dubai, UAE (E-Marketing and New Media) Job responsibility Job Profile Designer Designed interactive multimedia presentations, CDs, etc. using Macromedia Flash & [ Multimedia & Director for Clients like Chalhoub Group, etc. Web ] Managed multiple, concurrent projects in different stages. Researched, selected and arranged suitable material for artwork and/or illustrations. March 2003 till Aug’ 2004 : Systems Support / Operations Coordinator Al Zuari Shipping Co. LLC, Sharjah, UAE (Shipping Agents for Vessels & Rigs in Sharjah, Dubai, Jebel Ali and RAK) Job responsibility Job Profile Systems Support Setup and maintained the office LAN. Restructured systems for daily operations i.e. centralized the filing, email, scanning, printing, etc. Assembled and maintained the computers, printers and all hardware. Designer [ Web & Print ] Visualizing and conceptualizing design for our company’s brochure and website www.alzuari.com. Operations Coordinated daily operation movements, namely clearance documentation, crew Coordinator transfers, sign-on, sign-off procedures, etc. Organized supplies to vessels under our agency calling ports in the UAE Self-correspondent (email, phone and fax) in dealing with port authorities, clients and suppliers. Page 4 of 6 June 2002 till March 2003 : Systems Support / Multimedia Developer TMM, Don Bosco Communications, Mumbai, India (Multimedia, Printing and Website Developing organization) Job responsibility Job Profile Designer Performed lead role in the design and production of print, identity, packaging, [ Print ] multimedia, web design and web applications. Produced graphic material for company brochures, audio and video cassette inlays, websites and in-house publications. Assisted in designing the Don Bosco Madonna Calendar 2003. Coordinated all in-house design and outsourced projects. Multimedia Developed multimedia presentation CDs using Macromedia Flash with Action Developer script. Selected, edited and integrated audio components in presentations. Designer Promoted our organization through our multimedia CDs and marketing team. [ Web ] Created highly functional and user-friendly websites. Planned, designed and developed the following websites: Systems Support www.donboscomumbai.org, www.tejonline.com, http://kristapurana.faithweb.com. Assembled and maintained the computers, printers, hardware, etc. Nov’ 2001 till June 2002 : Lucky Cybercafé, Goa, India (Self Owned) (Cybercafé catering to Browsing, E-mail, Network games and Designing) Job responsibility Job Profile Designer Setup and maintained the Cybercafé. [ Multimedia & Successfully transformed the cybercafé into a thriving business in a relatively Web ] short span of time. Designing and typesetting various print materials like visiting cards, brochures, corporate logos and websites. Aug’ 1999 till Nov’ 2001 : Web Design Coordinator / Systems Support Indiacar.com, M.K Sanghi Group of Companies, Mumbai, India (Automobile and Motorbike Website Developing organization) Job responsibility Job Profile Web Design Responsible for creating highly functional and user-friendly websites. Coordinator Successfully promoted ourselves as a medium between visitors to our website and Car Manufacturers, Auto Financiers, Insurance agents and Dealers. Designed primary web pages for the main website www.indiacar.com, a comprehensive website on cars and car-related matters in India. Also designed www.indiabike.com. Oversaw the activities and coordinated between auto financiers, insurance agents, car manufacturers, programmers, content executives and management for design, testing and final deployment on the website. Established production and programming schedules. Researched and provided the team with visual aids and usable links. Direct communication with clients regarding site requirements from inception till completion of their projects. Partnered with leading publications like AUTOCAR India and OVERDRIVE to develop India’s leading Auto portal. Systems Support Setup the office infrastructure – Assembled & maintained computers, hardware & the office LAN. Set up our exhibition booth (Server, PCs, etc.) for Auto Expo 2000 in Delhi, India. Page 5 of 6 Feb’ 1997 to Aug’ 1999 : Corporate Instructor / Customer Support Indo-European Computer Institute, Mumbai, India (Institute conducting training in basic & advanced courses and development of software solutions) Job responsibility Job Profile Corporate Provided in-house corporate training to established institutions like Reserve Bank Instructor of India, Bombay Police, etc. Instructed in various courses from basic to advanced level (Computer Basics, MSOffice, Designing, Hardware Assembly and Maintenance). Customer Support Provided after-sales support for our in-house developed software solutions. Designer [Print] Designed advertisements in leading publications for the Institute. Designed brochures and handouts for promoting the Institute’s activities. Marketed our software solutions via faxes, cold calls, etc. Additional Work Experience : Took up freelance projects for setting up LAN networks, assembling PCs and troubleshooting in organizations as well as for individuals. Also developed websites and designed promotional (Multimedia CDs, etc.) and print material on part-time basis. Personal Details Date of Birth : 4th June 1974 Nationality : Indian Marital Status : Married Languages Known : English, Hindi, Marathi and Konkani, Understand Arabic a little Hobbies/Interests : Computers, Electronics, Photography, Music, Martial Arts, Reading, Driving References : Furnished Upon Request Page 6 of 6
"Quirino Diago Cardozo"