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					                                                Information Technology Board
                                                                      Meeting Agenda


          Meeting Date:    01/24/2006                       Meeting Time:   9:30-11:00am
            Chairman:      Robert J. Clifford                        CIO:   Donald W. Banning



Minutes:
    Approval of December 13, 2005 meeting minutes

Status Updates:
     ISA Report
     ISA Financial Report
     Northrop Grumman Update
     CivicNet Report

Action Items:
     Resolution 06-01: Award of Geographic Information Systems Contract
     Resolution 06-02: Selection of Time Warner Telecom as ISP (Internet Service Provider)

Discussion Items:
     Microsoft Enterprise Migration
     Property System Update
     State-wide Voter Registration
     JUSTIS.Net Status

Adjourn
    The next scheduled IT Board meeting is on February 28 at 9:30 AM in room 260

Attachment:
     Contracts< $100,000
                                                         Information Technology Board
                                                                                   Meeting Minutes


            Meeting Date:        12/13/2005                        Building/Floor/Room:    C/C, 2nd floor, Room 260
           Meeting Time:         9:30 -11:00 AM                               Chairman:    Bob Clifford
         Meeting Purpose:        Monthly Update/Status                              CIO:   Don Banning


IT Board Members Present: Judge Young, Major Meadows, Robert Clifford, Doris Anne
Sadler, Linda Enders, Mike Rodman

Staff Present: Fred Baltrusis, Don Banning, Deb Barrick, Phil Brummit, Jason Buchanan,
Joe Campbell, Chuck Carufel, Jeff Clancy, Taray Delemore, Beverly Dillon, Jim Effinger, Bob
Geis, Tom Grazda, Andy Harris, Lori Kuhn, Joe Lex, Mike Miller, Roger Murphy, Jim Nelson,
Kevin Ortell, Shital Patel, Dan Pavey, Jim Richardson, Mark Renner, Jeff Snodgrass, Ahmed
Soliman, Amitav Thamba, Marv Thornsberry, Chuck White,

Visitors: Ami Guilfoy, Arleen Acton & Laura Lindenbusch, Indiana Interactive/CivicNet;
Patrick Rindler, Microsoft Corp.; Frank Short, Short Strategy Group

The December 13, 2005, IT Board Meeting was called to order at 9:37 a.m.

Minutes:

A motion was made to approve the November 15, 2005 IT Board minutes, then seconded,
and was then passed unanimously.

RFS

Judge Young asked for the status of the RFS and why a copy was not provided to the IT
Board members prior to the meeting. Mr. Banning explained that normally ISA would not
bring a RFS before the board until a contractual agreement was entered into. Ms. Patel
stated that before ISA moves forward, the agency would like to present the board with an
idea of the total cost of the project.

Judge Young asked why if the enterprise is moving to a Microsoft migration is the City is
going to put Oracle as the primary and SQL as the secondary Database. He also asked why
SQL is not the first choice, or at least on equal footing. Judge Young commented that he
understands the enterprise runs many legacy programs, but is moving toward a Microsoft
environment. He further stated that the SQL server should be the preference, and that
making Oracle the primary, seems like a bad decision. Mr. Banning responded that most
organizations such as Marion County and City of Indianapolis have several data bases. ISA
has an extensive investment in Oracle as the primary data base.

Internet Bandwidth

Judge Young asked why is the agreement with the current ISP provider on a month to month
basis and when did the agreement expire. He further asked who is responsible for tracking

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contract expiration dates. Judge Young asked if ISA or the IT Board has a mechanism for
monitoring contracts. Judge Young brought into question ISA’s ability of tracking contracts
Mr. Miller explained that when ISA researched existing contracts for bandwidth and
redundant sites the discovery was made that bandwidth was available at a significant
savings.

Judge Young requested a list of all the contracts that have expired and are now month to
month. Mr. Miller reported that ISA is evaluating all the contracts and expects significant
savings.

Opteman

Judge Young commented on the list of 8 outside locations recommended to be upgraded.
He stated that he is glad the enterprise is able to save the 129,000; however, some of the
locations are going to cost more money. Judge Young suggested switching the sites that
result in cost savings (Lafayette Road, the Belmont, the Senate Madison Avenue and the
Keystone Avenue). Mr. Miller explained that when ISA entered into an agreement with
Opteman the agency committed to this number of circuits. The additional circuits had to be
purchased in bundles, to get the pricing. Ms. Kuhn stated that at the site location (25th and
Shadeland Avenue) the customer is requiring bandwidth with the Opteman. Providing the
bandwidth with DS3 would be 4 or 5 times more expensive. Judge Young asked if IPD was
able to take advantage of the cost saving when the updated all roll call sites. Ms Kuhn
responded that IPD is included on the same contract. Judge Young asked where the
contract is and where is the addendum. He requested to view all addendums before
approving them.

Ms. Enders stated that ISA is in a state of transition. Many contracts and addendums were
approved before current staff was a part of the organization. Ms. Enders stated that ISA is
working very hard to become an enterprise partner.

Mr. Clifford asked how ISA allocates the cost for the Opteman contract. Ms. Patel explained
that in the past, ISA pays for the total cost, and then charges back the enterprise. Mr. Clifford
clarified that the courts won’t necessarily see a charge for $29,000. The Office of Finance
and Management is working on allocating the costs of ISA to agencies similarly on how it is
done, based on the number of computers Citywide.

Mr. Poulakidas explained that addendum items over $100,000 will automatically go before
the IT Board as will enterprise-wide initiatives.

Ciber Security

Judge Young asked who approves the funds to order parts for the Cyber Security initiative.
Ms. Patel responded that Public Safety actually has nine projects, in which three, ISA will be
involved. Two are going to be completed through NG, the outsourcing vendor. the other is
with Avaya. Judge Young stated it appears as if Blackberrys are driving the voice

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redundancy training and asked if that is correct. Ms. Kuhn explained that the voice is
specifically for Disaster Recovery. The Blackberry will be able to be utilized after the project
is completed . Judge Young commented that If the enterprise begins using them, the
appearance will be that a standard has been created. Ms. Kuhn commented that the actual
addendum for Avaya is for the voice redundancy project and will provide Disaster Recovery.
Judge Young summarized, ISA is going to take Disaster Recovery money use if for its
intended purpose and gain additional functionality.

Mr. Rodman commented on the Blackberry issue, the language received says that the server
has been ordered with over 100 licences moving this project forward. Mr. Rodman
suggested proceeding with caution to avoid purchasing hardware and equipment that cannot
be used.

Fusion Centre

Judge Young asked what a fusion center is. Mr. Miller responded that IPD has funds
available to provide an office in which Indiana State Police, Marion County Sheriff
Department, Indianapolis Police may be brought together to exchange information including
data on surrounding counties. They are able to look at potential terrorist type situations and
crime sprees in one central location.

PC Refresh

Judge Young asked why the courts were not informed of the charge as a result of a service
request for install of 25 plus computers. Perhaps the reason is that the agencies do not read
the contract closely, or because the information is not readily available. NG is only supposed
to install 25 pcs at a time without a charge. Installs in excess of 25 may include an expense
for installation per contract. NG is required 9,900 moves adds or changes per year. Judge
Young asked how many IMACS have been done this year, who tracks them, are they tracked
by agency and which agencies have been charged. He stated that if the enterprise has not
used up all 9,900 wouldn’t NG have to use those up before an agency would be charge for
exceeding 25 what would prevent an agency to roll out 25 units at a time to avoid the
charge. Judge Young asked why the agency was not given the total cost ahead of time, to
plan for building the charge into the budget.

Mr. Clancy responded that the 25 pc limit is the threshold for pc refresh. For purposes of pc
refresh, NG will charge for the installation, removal and storage of pcs. The recommended
solution is that NG will coordinate with the purchasing organization in ISA future installs. At
the time NG receives a request to order more than 25 pcs the appropriate BRM will be
notified. The BRM will develop a scope document outlining what is the scope. NG will
validate and price the scope. The customer will then be notified of installation costs

Ms. Patel stated that as far as the year to date information on installs, moves, adds and
changes (IMACS), ISA has requested that information from NG. NG is still trying to compile
that information. ISA does have an average based on numbers for August, September, an

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October. Mr. Clifford stated that the IMACs for 9000 units is 50% greater than the total of
City County employees. Mr. Clifford requested a report to the IT Board that indicates which
agency/departments have requested installs, moves, adds and changes.

GIS Report

Judge Young stated that GIS developed an on-line survey and invited Pictometry users to
respond but the Board does not have the responses. Mr. Soliman reported that ISA prepared
an online survey to solicit users’ input. The survey was sent to 349 users. 172 responses
were received. Judge Young requested that IT Board information be provided to the
Members in a timely manner. Ms. Enders commented that is a very good point and perhaps
procedures within ISA need to be changed Mr. Clifford requested Mr. Geis provide the IT
Board an updated meeting schedule for 2006 moving the meeting dates back one week (the
fourth Tuesday of each month).

BRM Team

Judge Young stated that the report indicates vacant BRM positions have been posted.
Currently, the courts have a temporary BRM assigned as their liaison. Judge Young asked if
the position posted is going to replace that temporary person. Judge Young requested the
courts participate in the review of the applicant. Mr. Banning stated that the courts were
asked for input on agency needs. Mr. Banning stated that ISA will work very closely with the
courts on selecting an applicant. Mr. Banning stated that the courts are an important
customer and ISA is confident the decision will be based on discussions with the courts.
Judge Young stated that he is not that confident and would like the courts to have input in the
interviewing.

SLR Report

Judge Young asked who has the hard data on the final SLR percentages and where does
that data reside. Mr. Banning responded that the SLRs are industry accepted standards.
The percentages are processed automatically and generated through Openview.

NG Update

Mr. Clancy presented the NG Update

    •    New SA2 Manager, Joe Campbell
    •    Coroner Development application delivered and in user acceptance
    •    Voter Registration 27 desktops installed with SP2
    •    Election Board 7 desktops migrated 5 waiting for certification from ESNS
    •    MAC issues with Siebel software system and Tidemark
    •    IPD 200 desktops and 175 laptops applications tested and customer signed off
    •    Scope has not been done for the 375 pcs
    •    Probation 106 units SP2 is complete with refresh

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    •    Juvenile will be complete in March of 2006
    •    MDSD application delivered SP2 testing requirements
    •    SP2 will be complete prior to install of Justis.net

Ms. Sadler requested a copy of the SP2 installation plan.

Judge Young asked how long it takes to create an image. Mr. Richards stated that creating
the image is a small part of the whole process and that once all normal software is identified
NG makes an evaluation on SP2. Judge Young asked when NG began the process and
what was the precipitating event. Mr. Clancy responded that the move from Novell to
Microsoft was the precipitator. Ms. Sadler stated that SP2 has not been presented as being
unstable. SP2 has been discussed at board meetings for many months. Ms. Sadler stated
that she wants to know how NG is going to deal with the SP2 issues and asked if companies
are working on upgrades. Mr. Clifford stated that ISA needs to monitor NG’s plan.

GIS Services Contract Update

Mr. Soliman presented the RFQ Scope of Service.

Pictometry Usage Study

Pictometry is a digital oblique aerial imaging system. It provides 3-12 views of all locations
within Marion County. The Information Services Agency (ISA) contracts with a vendor
(Pictometry International Corp.) to provide this service to users across City/County
departments and agencies.

Judge Young asks how cost of this contract is allocated. Ms. Patel responded that all GIS is
charged back to the City and the County agencies by headcount.

Mr. Buchanan stated that initially there was a question on the renewal timeframe due to the
fact delivery of the actual library marks the term actual start date. After this start date was
approved by both parties, the amendment was drafted, including the attachments the
attachments forwarded by the company.

Judge Young explained that the first year cost is $102,850, while the second $103,050. The
pricing is similar to what exists. The specifications were broken down differently in the
attachments. The services that will be provided have been improved. The resolution has
increased from 6 to 11 mega-pixels, resulting in more value for the money.

Judge Young moved to approve the renewal of the Pictometry contract. The motion was
seconded, and carried unanimously.




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CivicNet

Mr. Soliman presented the CivicNet contract renewal. Mr. Clifford recommended that ISA
start drafting the RFP two years prior to expiration.

Mr. Soliman updated the IT Board on the CivicNet Contract and the conditions agreed to:

    1. Eliminate the $50,000 monthly requirement for EA agency revenue sharing.
    2. Increase the monthly agency revenue share from 2% to 10%.

The term of the contract will be three years. Changes by CivicNet to the Justis.Net and
Property System sites will be at no extra charge to the City and County. Mr. Soliman
explained that moving Enhanced Access to the City/County System might facilitate future
alternates to the existing agreement.

(Mr. Rodman made a motion to approve the renewal of the CivicNet contract, seconded by
Ms. Sadler. The motion and carried 5-1. Judge Young dissented.

Avaya

Ms. Patel reported on the Avaya addendum for a voice redundancy project. The funding of
$750,000 has been approved by the Public and Finance Committee and by full council.

Motion was made to accept addendum moved. Second and passed unanimously.

Mr. Clifford suggested IT Board not discuss the Property System Project in Mr. Ricketts’s
absence.

Project Analysis Worksheet

Mr. Banning discussed the Project Analysis Worksheet as part of the CCSI under the
leadership of Deb Barrick and BRMs.

Microsoft Enterprise Enrolment

Ms. Patel discussed the Microsoft Enterprise Enrolment progress. Ms. Patel stated that ISA
has encumbered 1.2 million dollars for the Microsoft Enterprise Enrolment. The RFS
responses are due back by mid-January and then the scope document will be Issued.

Property Tax Update System

Mr. Poulakidas reported that the Steering Committee met before Thanksgiving. They begin
primary vendor initial discussions.



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SVRS

Mr. Pavey updated the Board on the SVRS project progress.

JUSTIS.Net

Mr. Thornsberry updated on Board on the Justis.Net project.

The next IT Board Meeting will be January 24, 2006 in Room 260 at 9:30.




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                                      ISA Report
                                               January 2006
Operations
The Operations team met with Symantec and discussed product options. Symantec Anti
Virus was upgraded to the Enterprise version. This was done to allow Microsoft Exchange
Server support. This also provides upgrades to our SMTP Gateway product.

In December the City-County Building was evacuated due to the bomb threat. This provided
a good test of our procedures and offered opportunities to make improvements to our
Disaster Recovery plan. We have changed the Help Desk phone number to allow us to make
changes from offsite. We are working on standard emails that the administrator can send out
immediately.

We provided 18 machines for the Indy Homeless Connect at the Convention Center. NG
provided most of the leg work in getting these machines setup for the event, including the
physical setup and teardown.
The Operations Team meets weekly with NG to discuss the status of specific projects. The
chart below displays the higher priority projects for SA1 & SA2. The status of each is
indicated: green representing on target, yellow representing that the project is taking longer
than expected and/or is experiencing issues. The red status represents that the project is
unacceptable or having problems.
                                                             Project                     Client
                Project Name                Solution                     Schedule
                                                             Costs                    Satisfaction
Asset Management
Fleet Services Asset Management
Services migration
Justis.Net
Windows XP SP2
Project Server
Microsoft Infrastructure Migration
Desktop Management Upgrade
(ZenWorks or replacement)
Property Management
Fiber Ring (Homeland Security Grant)
Voice Redundancy (Homeland Security
Grant)
Cyber Security (Homeland Security Grant)
Voter Registration
Workstation Refresh
Advantis upgrade

Fleet Services Asset Management Services Migration - The audit, which was a prototype
for asset management audits in general, was completed returning a result of 82.3% accuracy
significantly lower than expected. Issues with preparation and process were identified.

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Patch Management
The Operations team piloted two Patch Management products for a roll-out of the new
Hansen client. The two tested were Altiris and IPASS. Altiris appeared to work better in our
environment. This type of tool will be necessary to deploy the Microsoft suite of products as
well as improving our patch management capability. It is the intent of ISA and NG to have a
decision made and the product implemented to help with the Microsoft migration.

Microsoft Migration Update
We received and with the help of NG answered over 70 questions from RFS responders. ISA
met with NG to discuss what portions they expect to take care of. Our impression is that they
will cover XP SP2 and Office Deployment, some of the Active Directory implementation, and
most of the application deployment labor. There are 350 applications deployed by Zen. We
are working on a cost table for the Migration. We will have to do background checks on
vendor staff participating in the migration. The RFS’s have been received, with 5 responders.
The RFS evaluation team has been established. The current plans are to have the top
vendors come in to answer questions from ISA/NG and the IT Team. The remaining schedule
shown below is as defined at the time the RFS was released.

January 11-Feb. 2, 2006               Evaluation team will review RFS, determine successful
                                      respondent(s) and develop question list for Best and Final Offer
                                      (BAFO)
February 2-8, 2006                    NG will prepare pricing for items not covered by vendor.
February 8, 2006                      Project Estimates will be presented to the Controller and for IT
                                      Board presentation preparation
February 15, 2006                     IT Board Meeting - Evaluation team will present RFS findings and
                                      recommendations to the IT Board.
February 16, 2006                     ISA will begin BAFO negotiations with Vendor.
March 1, 2006                         Expected agreement with selected vendor to be complete.
Mid March, 2006                       Vendor will begin work.

Urban Area Security Initiative (UASI) Grant Funding Update
     Cyber Security
     We are planning to purchase two Cyber Security tools. The first tool blocks virus and
     SPAM from entering the enterprise. It is expected to be implemented within the first
     quarter of 2006. The second is a preventative security tool that will expand the existing
     implementation of our host based intrusion detection and prevention sensor. This will
     help secure our Microsoft servers and applications from buffer overflows, unknown
     worms, and other malicious code. We are currently working with NG Corporate
     Information Security representatives to assist in the evaluation of the remaining tools.

         Fiber Ring
         Clawson Communications has installed pull ropes in all of the existing traffic signal
         conduit that will be used in this project. On Monday, 01/09/06, Clawson will begin
         installing the new conduit that will be needed for this project.

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         Voice Redundancy
         The project team has begun the prioritization of sites for the upgrades. The CCB will
         be upgraded first followed by the disaster recovery site in mid February, with 30
         remote sites to follow. The equipment has been ordered. Once all upgrades are
         complete, all VoIP sites will be serviced by both the CCB and the back up site.

    SLR Summary
      2 SLRs not reported (2 with credits)
      2 SLRs were missed for December (2 with credits)
      NG will pay credits for 2 SLRs (2 SLR’s missed) for the month of December ($11,600)

Application Development
         IPD Supervisory Specials – this is an application to allow IPD officers to report
         incidents of use of non-lethal weapons online. Technical requirements, database
         design and development are completed. Application is ready for user acceptance
         testing.

         Prosecutor’s Victims Advocate Database application requirement is completed.
         Development is 90% complete.
         Parks Aquatics Accident Reporting – Functional Requirements 80% complete,
         development is at 75%.

         Community Service scheduling – this is a system to allow judges to assign community
         service work to defendants upon court ruling online. Design and development are
         90% complete.

         Google Mini Customization – Google Mini is a scaled-down version of the Google
         search engine. The Web Team is working on customizing the system to allow the
         public to search the IndyGov website for quick access to Web pages and online
         documents. Overall project status is 90% complete.

         Web Design Projects – working on the enhancements to the IndyGov services section.

    Applications Maintenance (Northrop Grumman)

         13 Tickets Opened

         8 Closed/ Resolved

         22 In process

         32 On hold

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         20 in Queue

    Met 100% of December 05 SLRs.



    Mainframe Maintenance (DAI)
         DAI Support Numbers for November 2005
              o 103 Tickets Opened
              o 84 Resolved
              o 18 In process
         Total to Date 12/31/2005
              o 1,274 Tickets Opened
              o 1,194 Resolved
              o 43 In Process (28 Service Requests, 10 Development Requests, 5 Problem
                Requests, 37 On Customer Holds (Low Priority)


GIS Report

    The GIS Team has nearly completed the review process to evaluate 11 responses to the
    Request For Qualifications, (RFQ), for GIS Services. We are currently in the final stages
    of checking the references provided by each respondent.
    We have begun the test process for a preliminary delivery of the Intranet Data Viewer,
    (IDV), Phase IV. This phase includes multiple enhancements requested by users but most
    significant is the addition of the ability to view Pictometry imagery directly from the IDV,
    which is expected to be a tremendous benefit for our users. The IDV saves the City /
    County $135,000 annually in software maintenance fees.
    Completed creation of a new GIS layer representing “Alleys”. This layer will be treated as
    an asset by DPW and used to help verify that the City is receiving the correct amount of
    Federal transportation funding.
    Began a project to further enhance the Master Address Database, (MAD), by adding
    additional unit type addresses. This will include office building, strip centers, and
    duplexes.

PMO/BRM Report
         Property System Replacement Project Update


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              We have completed the general technical review and we are in the cost estimate
              phase for the items referred to in the technical review.

         IN SVRS (State-wide Voter Registration system)
              The IN SVRS team has been working on the Help Desk MOU between ISA and
              Quest. Progress on the Polling Place Locator has been made and a test version
              with limited functionality is available to key IN SVRS members for testing.

         Justis.net
              The equipment and software needed for the development/test environment has
              arrived and installation is approximately 77% complete.

              On the software development of Justis.net, progress was delayed due to legislative
              changes that were required to be implemented in the current JUSTIS system.
              Also, DAI worked on the Online Docket (MCODE) project.

         CCSI (Continuous Customer Satisfaction Improvement)
              The CCSI team is making progress on the following deliverables:
              Application List
              Roles & Responsibilities
                        Work Flows
              Dashboard
              Feedback

           The Application List has been completed and has proven to be valuable in multiple
           projects already. We have reviewed the 150 projects. We are creating Business
           Requirement Documents (BRD) for active projects when appropriate. For projects
           over $50,000, we will work closely with our customers to complete a Project
           Analysis Worksheet (PAW).
         PM/BRM team
              The vacant BRM position is posted and I have received 16 applications. I am
              currently evaluating the applications. I am evaluating the current BRM workload
              and the impact of the 2006 project workload against the current BRM structure.




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                                                                                        SLR Report December 2005
                                  Legend
           Results Met SLR for Month                                            99.98%
           Results Did Not Meet SLR for Month                                   99.38%
           There was no activity/requests for this SLR for the month             None
           SLR was not Reported for the Month
           Credits to be assessed for the SLR monthly performance                  20
     Northrop Grumman SLR's:
                                                                        SOW
Old New                                                                        Service       Performance
        SLR Description                                                Service                                 SLR      July      Aug      Sep      Oct      Nov       Dec     Credit Points Details/Comments
 #   #                                                                         Measure       Target
                                                                        Area
           System Server
           Mainframe Production Sub-systems (includes                                        Sun-Sat, 000-
2     1                                                                 SA1   Availability                    99.90%   99..38%   100%     99.98%   99.94%   99.92%    99.98%        30
           MVS, CICS, Batch, IMS, TSO, and DB2)                                              2400

           Mainframe Development Sub-systems (includes                                       Sun-Sat, 0000-
3     2                                                                 SA1   Availability                    90.00%    100%     100%     100%     100%      100%     100%          20
           MVS, CICS, Batch, IMS, TSO, and DB2)                                              2400
           Production Unix Applications, Middleware and                                      Sun-Sat, 0000-
6     3                                                                 SA1   Availability                    99.90%   99.94%    98.92%   99.96%   99.89%   99.91%    99.99%        30
           Databases                                                                         2400
           Production Intel Applications, Middleware and                                     Sun-Sat, 0000-
8     4                                                                 SA1   Availability                    99.90%   99.92%    99.95%   100%     99.91%   99.93%    99.94%        30
           Databases                                                                         2400
                                                                                             Sun-Sat, 0000-
9     5    Production messaging Servers (e-mail)                        SA1   Availability                    98.00%   99.24%    99.95%   99.82%   99.48%   98.81%    98.47%        20
                                                                                             2400
           EOC Common Shared Server Infrastructure                                           Sun-Sat, 0000-
10    6                                                                 SA1   Availability                    98.00%   99.97%    99.98%   99.76%   100%     100.00%   99.83%        5
           including LAN                                                                     2400
                                                                                             Sun-Sat, 0000-
11    7    Shared Storage systems                                       SA1   Availability                    98.00%    100%     100%     99.98%   98.92%   98.03%    99.98%        20
                                                                                             2400
                                                                                             Sun-Sat, 0000-
12    8    QA/Test Systems and Servers                                  SA1   Availability                    95.00%   96.19%    99.97%   99.62%   98.78%   98.61%    98.59%        20
                                                                                             2400
                                                                                             Sun-Sat, 0000-
13    9    Development Servers                                          SA1   Availability                    90.00%   99.56%    99.97%   99.68%   90.74%   92.49%    97.07%        20
                                                                                             2400
           Application Platform Online Response Time
                                                                              Online         transactions
17    10 Mainframe Production Systems                                   SA1   Response       complete <       98.00%   98.57%    98.59%   98.60%   98.75%   98.66%    98.70%        30
                                                                              Time           2.0 sec
                                                                              Online         transactions
18    11 Unix Production Systems                                        SA1   Response       complete <       98.00%             100%     100%     97.95%   90.16%    99.46%        30
                                                                              Time           2.0 sec
                                                                              Online         transactions
19    12 Intel Production Systems                                       SA1   Response       complete <       98.00%             99.99%   99.99%   100%     93.10%    98.61%        30
                                                                              Time           2.0 sec
           Batch Processing
                                                                              Response
24    13 Demand Production Batch—Job Requests                           SA1                      1 hour        98%      100%     100%     97.81%   100%      100%     100%          5
                                                                              Time
                                                                              Response
26    14 Emergency Requests                                             SA1                    15 minutes      98%      100%     100%     100%     100%      None     None          5
                                                                              Time
           System/Server/Network Administration (All
           Platforms)




          December 2005 Board SLR Report rev 1                                                                                                                                                            1
     Northrop Grumman SLR's:
                                                              SOW
Old New                                                              Service       Performance
        SLR Description                                      Service                                   SLR      July     Aug      Sep      Oct      Nov     Dec    Credit Points Details/Comments
 #   #                                                               Measure       Target
                                                              Area

                                                                    Accuracy of
         Capacity/Performance                                       monitoring     1 hour
         * Continuously monitor server and network                  and            notification of
                                                                    reporting
         capacity and and performance and storage                                  City/County of
                                                                    threshold
34    15 capacity for defined threshold alerts and            SA1                  verification of    99.80%   100%     100%     100%     100%     99.80%   100%        20
                                                                    alerts and
         anomalies.                                                 anomalies.     event trigger or
         * Notify City/County when alerts are triggered or          Response       anomaly
         anomalies are identified on system resources.              time to        identification.
                                                                    report

                                                                    Proactive
                                                                    daily
                                                                    monitoring     Monthly
                                                                    and            analysis
                                                                    preemptive     reports and
         Capacity/Performance Planning
                                                                    intervention   interim reports
         * Trend Analysis and reporting across all
35    16                                                      SA1   to advise      on rapidly         98.00%   100%     100%     100%     100%      98%     100%        20
         platforms. Capacity change requests - Server &             City/County    developing
         Storage                                                    of need to     events and
                                                                    increase       trend
                                                                    server and
                                                                                   identification.
                                                                    storage
                                                                    capacity.

                                                                                   Same
                                                                                   business day
         Deploy service/security patches and anti‑virus                            as signoff
                                                                    Response
40    17 updates necessary to protect or repair               SA1                  subject to         99.00%            100%     100%     100%     100%     100%        20
                                                                    Time
         environment vulnerabilities.                                              agreed upon
                                                                                   change control
                                                                                   procedures.

          Restoration Services

                                                                    Response       3 business
                                                                    Time           hours to begin
                                                                    Onsite         from time of
45    18 Critical Restore Requests                            SA1                                      99%     None     100%     None     100%     100%     None        10
                                                                    Storage        notification by
                                                                    Offsite        Service
                                                                    Storage        Recipient.

                                                                    Target Time
                                                                    from time   5 business
54    19 New Server                                           SA1                                      95%     100%     100%     100%     100%     100%     None        5
                                                                    received    days
                                                                    onsite

          Network Availability
                                                                    Fully          Sun–Sat,
57    20 Router Availability                                  SA1                                     99.80%   99.68%   99.95%   99.89%   99.99%   100%     100%        10
                                                                    Functional     0000–2400
                                                                    Fully          Sun–Sat,
58    21 VPN Availability                                     SA1                                     99.80%   99.33%   100%     100%     100%     100%     100%        5
                                                                    Functional     0000–2400



         December 2005 Board SLR Report rev 1                                                                                                                                                 2
     Northrop Grumman SLR's:
                                                          SOW
Old New                                                          Service     Performance
        SLR Description                                  Service                                SLR      July     Aug      Sep      Oct      Nov      Dec      Credit Points Details/Comments
 #   #                                                           Measure     Target
                                                          Area
                                                                Fully        Sun–Sat,
59    22 IP Dial Availability                             SA1                                  99.80%   100%     100%     100%     100%     100%      100%          5
                                                                Functional   0000–2400
            Network Performance - Performance Type Per
            Circuit
                                                                Elapsed
                                                                             90% of all
            Overhead— collectively for all Provider-            Time
62    23                                                  SA1                packets with <    98.00%                      99%                        100%          10
            provisioned components                              (5 min
                                                                intervals)   6% overhead
            Help Desk - Incident Resolution
                                                                Response     Resolution on
89    24 1st Call Resolution Rate                         SA2                                  80.00%   80.21%   84.90%   84.63%   82.67%   87.04%   86.48%         10
                                                                time         first call
                                                                Online
88    25 Email Response rate                              SA2   response     < 1 hour           98%                                83.44%   97.38%   97.29%         5
                                                                time
                                                                Elapsed      Resolution
90    26 Severity 1—Urgent                                SA2                                  95.00%   None     100%     None     None     None      None          20
                                                                time         within 1 hour

                                                                Elapsed      Resolution
91    27 Severity 2—Critical                              SA2                                  95.00%   100%     94.74%   95.24%   85.71%   100%     100.00%        20
                                                                time         within 4 hours
                                                                             Resolution
                                                                Elapsed
92    28 Severity 3—Normal                                SA2                within 12         90.00%   80.51%   86.51%   89.58%   92.59%   96.00%   94.69%         10
                                                                time
                                                                             business hrs
                                                                             Resolution
                                                                Elapsed
93    29 Severity 4—Cosmetic                              SA2                within 16         90.00%   85.42%   90.06%   88.80%   90.71%   90.91%   91.76%         10
                                                                time
                                                                             business hrs
            Help Desk - Incident Closure

                                                                             Provide
                                                                             monthly written
                                                                             review of
                                                                             problem areas
                                                                             and resolutions
95    30 Root Cause Analysis (RCA)                        SA2   Scheduled    for Severity 1    99.00%   100%     100%     100%     100%     100%      100%          5
                                                                             and Severity 2
                                                                             levels as
                                                                             designated by
                                                                             problem mgmt
                                                                             team.

                                                                Repeat       <2% recall
96    31 Recurring Problem                                SA2                                   2%       <1%      <1%     0.85%    0.54%    0.46%     0.82%         10
                                                                Calls        (reopen)
            User Account Administration Tasks

                                                                             Completed
                                                                             within 2
                                                                Response     business days
97    32 New User Account (up to 5 per request)           SA2                                  99.00%   91.94%   97.67%   99.12%   92.91%   100%     100.00%        10
                                                                time         of authorized
                                                                             request. 1 Day
                                                                             as of July 1st




           December 2005 Board SLR Report rev 1                                                                                                                                           3
      Northrop Grumman SLR's:
                                                  SOW
Old New                                                  Service    Performance
        SLR Description                          Service                               SLR      July     Aug      Sep      Oct      Nov      Dec      Credit Points Details/Comments
 #   #                                                   Measure    Target
                                                  Area

                                                                    Completed
                                                                    within 3
                                                        Response
98     33 New User Account (6‑20 per request)     SA2               business days     99.00%   None     100%     100%     100%     None     100.00%        5
                                                        time
                                                                    of authorized
                                                                    request.

                                                                    completed
                                                                    within 15
                                                        Response    minutes of
99     34 Password Reset                          SA2                                 92.00%   98.16%   95.41%   97.96%   96.53%   95.87%   97.30%         5
                                                        time        receipt of
                                                                    request.

                                                                    Completed
                                                                    within 45
                                                  SA2               minutes of        98.00%   99.32%   98.38%   99.68%   99.15%   98.39%   99.75%
                                                                    receipt of
                                                                    request.
                                                                    Within 1
                                                                    business day of
                                                        Response
100    35 Privilege Changes                       SA2               City/County       98.00%   37.50%   94.34%   98.51%   90.14%   100%     100.00%        5
                                                        time
                                                                    authorized
                                                                    request.
                                                                    Within 30
                                                                    minutes of
                                                        Response
101    36 Emergency Disable Account               SA2               City/County       99.90%   66.67%   100%     100%     100%     100%     100.00%        10
                                                        time
                                                                    authorized
                                                                    request.

                                                        Response    Within 4 hours
102    37 Disable User Account                          time 1-5    of authorized     98.00%   97.59%   98.56%   97.37%   98.33%   97.96%   86.42%         5
                                                        Requests    request.

                                                        Response    Within 8 hours
                                                  SA2   time 6-10   of authorized     98.00%   None     100%     None     100%     None     0.00%
                                                        Requests    request.

                                                                    Within 12
                                                        Response
                                                                    hours of
                                                        time 11+                      98.00%   None     None     None     100%     None     100.00%
                                                        Requests
                                                                    authorized
                                                                    request.
           Customer Satisfaction

                                                                                                                                                                  We are able to
                                                                     Users
                                                                                                                                                                  report on Customer
                                                        Customer     surveyed
                                                                                                                                                                  Sat, but we have not
104    38 Periodic Sample Satisfaction Survey     SA2   Satisfaction should be very    95%                       None     None     None      None          20
                                                        rate
                                                                                                                                                                  received enough
                                                                     satisfied or
                                                                                                                                                                  response to be
                                                                     satisfied.
                                                                                                                                                                  statistically sound.




          December 2005 Board SLR Report rev 1                                                                                                                                   4
      Northrop Grumman SLR's:
                                                                 SOW
Old New                                                                 Service    Performance
        SLR Description                                         Service                                SLR         July     Aug      Sep      Oct      Nov      Dec      Credit Points Details/Comments
 #   #                                                                  Measure    Target
                                                                 Area
                                                                                   Users
                                                                       Customer     surveyed                                                                                         NG collecting July-
          Scheduled Survey (conducted at least bi-
105    39                                                        SA2   Satisfaction should be very     95%                                                                    30     Dec Survey Data will
          annually)                                                    rate         satisfied or                                                                                     report next month.
                                                                                   satisfied.
          Asset Management
          95% accuracy for those items currently being                 Quarterly   95% on
                                                                                                                                                                                     NG has turned in a
          maintained in the inventory database. Any                    Credit      existing data,
                                                                                                                                                                                     report on inventory,
106    40 changes or additions made to the database from         SA2   amount &    98% on data         98%                                                                    20
                                                                       Terms =
                                                                                                                                                                                     an audit is being
          the date of this agreement should reflect 98%                            entered since
                                                                       $25,000                                                                                                       planned for January.
          accuracy.                                                                1/1/05
          Deployment - Distributed Computing
                                                                       Elapsed     1 Business
114    41 Urgent Request, single installation (High Priority)    SA2                                   98%        None     None      0%      None     100%      None          5
                                                                       time        Day
                                                                       Elapsed     10 Business
115    42 1-10 in a single request                               SA2                                   92%        97.06%   100%     95.95%   98.61%   96.05%   96.88%         10
                                                                       time        Days
           Physical Equipment Moves - Distributed
           Computing
                                                                       Target Time
117    43 Urgent Request, single move (High Priority)            SA2   from        4 hours            98.00%      100%     None      50%     None     None      None          5
                                                                       request
                                                                       Target Time
                                                                                   10 Business
118    44 1-10 (per 5 business days advanced notice)             SA2   from                           95.00%      100%     97.37%   93.75%   96.00%   95.45%   100.00%        10
                                                                       request
                                                                                   Days
           Test Batch
                                                                       Response Per submitted
 25    45 Test Batch—Submitted Jobs                              SA1                                   1 hour     100%     100%     100%     100%     None      None
                                                                       Time     request

           Report Distribution/Output Delivery

                                                                                 Remote output
                                                                                 delivered to
                                                                       Per       appropriate
 29    46 Remote Output Delivery                                 SA1   Scheduled destination           98%        100%     100%     100%     100%     100%     98.98%
                                                                       Time      according to
                                                                                 approved
                                                                                 schedules.

           Restoration Services
                                                                                   # of business
                                                                       Response
                                                                                   days until
                                                                       Time
                                                                                   completion          2 days
                                                                       Onsite
 46    47 Non-Critical Restore Requests                          SA1               from time of      99% of the   None     100%     100%     100%     100%      50%
                                                                       Storage
                                                                                   notification by      time
                                                                       Offsite
                                                                                   Service
                                                                       Storage
                                                                                   recipient.
           Network Performance - Performance Type Per
           Circuit




          December 2005 Board SLR Report rev 1                                                                                                                                                      5
      Northrop Grumman SLR's:
                                                                 SOW
Old New                                                                 Service    Performance
        SLR Description                                         Service                                   SLR         July     Aug      Sep      Oct      Nov      Dec     Credit Points Details/Comments
 #   #                                                                  Measure Target
                                                                 Area
                                                                        Successful
                                                                                                          99.8%
                                                                        packet
 65    48 Packet Delivery                                        SA1               100%                 (data loss            100%     100%                       100%
                                                                        transmissi
                                                                                                         < 0.1%)
                                                                        on
             Network Services - Disaster Recovery
                                                                        TBD from
 83    49 Time to recover                                        SA1                                                 100%     None     None     None     None     None
                                                                        policy plan

                                                                        Two tests
                                                                        per year,
 84    50 Annual test allowance                                  SA1                                                 100%     None     None     None     None     None
                                                                        two days
                                                                        per test
          General Administrative Functions
          Administer network device password change
          control procedures—for new carrier technical                  Overall       Sun–Sat,
 77    51                                                        SA1                                     98.00%      None     None     None     None     None     None
          staff, new IT staff; and deleting passwords for               Schedule      0000–2400
          personnel leaving both organizations.

          Software configuration revision or change to a                         Mon–Sat,
                                                                        Response
 78    52 network device. (router, firewall, VPN device, IP      SA1             0700–1800               98.00%      None     None     None     None     None     None
                                                                        Time
          Dial server, etc.)                                                     <4 Hours

             Help Desk - Response Time
                                                                        Phone
86     53 Speed‑to‑Answer                                        SA2    response      < 60 sec            90%        87.20%   89.23%   93.56%   94.62%   91.45%   94.33%
                                                                        time
                                                                                      < 2% of calls
                                                                        Phone         that abandon
87     54 Call Abandonment rate                                  SA2    response      greater than or     < 2%       1.04%    1.46%    0.88%    1.54%    1.06%    0.57%
                                                                        time          equal to 60
                                                                                      seconds
          Application Maintenance
          Project Estimation Methods and Tools Used for                               100% of
120    55                                                        SA3    Target                            100%       None     100%     100%     100%     None     100%
          Cost and Schedule                                                           projects
                                                                                                         Actual -
                                                                                                        Not more
             Project Estimation (actual cost vs. estimated              Target        Actual
121    56                                                        SA3                                    than +/-     None     100%     100%     100%     None     100%
             cost)                                                      Cost          Estimate
                                                                                                         10% of
                                                                                                        estimate

                                                                                      Deliver
                                                                        Target                          <3 days
122    57 Service Requests                                       SA3                  proposal within                100%     100%     100%     100%     None     100%
                                                                        Time                             95%
                                                                                      target time

                                                                                  Completion of
                                                                                  critical
          Critical milestone Completion – Critical
                                                                        Completio milestones by
123    58 milestones on the Critical Path. - (as agreed to by    SA3                                      95%        100%     100%     100%     100%     None     100%
                                                                        n Date    scheduled
          ISA, customer and Provider)
                                                                                  completion
                                                                                  date


            December 2005 Board SLR Report rev 1                                                                                                                                                      6
      Northrop Grumman SLR's:
                                                  SOW
Old New                                                  Service       Performance
        SLR Description                          Service                                  SLR    July      Aug       Sep      Oct     Nov       Dec      Credit Points Details/Comments
 #   #                                                   Measure       Target
                                                  Area
                                                                       Rated satisfied
                                                                       or very
                                                                       satisfied at
124    59 Customer Satisfaction                    SA3   Target        quarterly          95%                        100%     100%    None      100%
                                                                       intervals/ after
                                                                       delivery of
                                                                       upgrade



                                                 Performance Credits                            $73,553   $29,200   $11,700    $0    $52,500   $11,600     $178,553




          December 2005 Board SLR Report rev 1                                                                                                                                      7
                                                                            IT Major Expenditures - 5 Year Forecast


                                                                                            17-Jan-06
  Project                        Description                                    Estimated    Estimated     Estimated     Estimated     Estimated     Estimated     Est. Cost      Projected
                                                                                Cost 2005    Cost 2006     Cost 2007     Cost 2008     Cost 2009     Cost 2010                    Timeline



   (SA1 & 2 Enterprise Projects - Estimated expenses above $100 K for years 2005 - 2010)
 1 Microsoft Enterprise Office Per Year for 6450 Users. Full Platform                 $1,400,000            $1,400,000    $1,400,000
   Solution - Full Platform -  includes Windows Operating System
   Annual Payment              Upgrade, Office Professional and Core
                               Cal. (Server CAL, Exchange, etc). Does
                               not include decreased Novell costs

 2 Desktop Refresh               PC/Notebook replacement plan to meet                                       $2,150,000    $2,150,000    $2,150,000    $2,150,000
                                 needs of new environments. Considering
                                 numerous options, 3-4 year plan.
                                 Estimated Cost of $900/desktop or
                                 $1,300 for laptops.
 3 Migration from Novell to      .NET Microsoft Environments may                                                                                                           TBD 2006?-2007
   Microsoft as standard         accelerate changes in standard Network
   Platform                      Operating System for Enterprise

 4 Citrix Metaframe              Offers numerous benefits as well as a XP                       $450,000                                  $50,000
   Implementation                SP2 fall back plan for old applications

 5 Microsoft Project Server      Additional licensing is required for setting                                                                                              TBD
                                 up MS Projects Office.
 6 Enterprise-wide Document      Over 20 City/County entities have                                                                                                   $1,000,000         TBD
   Management System             expressed interest in a document
                                 management system.

 7 Consolidation of Police and                                                                                                                                             TBD          TBD
   Fire Departments



 8 Enterprise Backup System                                                                                  $820,000       $50,000       $50,000       $70,000
   Mainframe/Intel

   Network Infrastructure Equipment
 9 Core Switch Expansion                                                                                     $105,000      $300,000
10 Horizontal Distribution Switch                                                                            $150,000       $75,000       $75,000       $75,000
   Expansion
11 Remote Date Circuit                                                                                        $90,000       $45,000       $45,000       $45,000
   bandwidth increases
12 End-Of-Life Equipment                                                                                     $200,000       $60,000       $60,000       $60,000
13 65XX and 25XX Memory                                                                                      $250,000
   upgrades




                                                                                                      1/17/2006                                                                               Page 1
                                                                        IT Major Expenditures - 5 Year Forecast


                                                                                      17-Jan-06
  Project                     Description                                Estimated     Estimated       Estimated     Estimated     Estimated     Estimated     Est. Cost      Projected
                                                                         Cost 2005     Cost 2006       Cost 2007     Cost 2008     Cost 2009     Cost 2010                    Timeline

   Business Continuity
14 Business Continuity                                                                                                                                           $1,212,000         TBD


15 Upgrade SBC data circuit                                                                                                                                        $100,000         TBD
   SLR's

   Phone System Upgrades
16 Unified Messaging          Voicemail to desktop                                                                                                                 $150,000         TBD

  Estimated Total             Best Guess Total, high end of estimate,                $0   $1,850,000    $5,165,000    $4,080,000    $2,430,000    $2,400,000     $2,462,000
                              without TBDs. Numbers are in
                              thousands.
  note: shaded areas with
  dollar values refelct
  monthly updates




                                                                                                  1/17/2006                                                                               Page 2
                                                         Information Technology Board
                                                                                      Leading the way in enterprise-wide technology




                                               ISA Financial Report
This report describes the financial position of ISA in four areas: 2004 vs. 2005 Budget Comparison, Year to Date Revenue
Statement, December 2004 vs. December 2005 Contract Comparison, and 2005 Application Maintenance and Support
Expenditures.


Budget comparison December 2004 vs. 2005


                                         2005       YTD Dec               2004        YTD Dec
                                        Budget       2005                Budget        2004
Char 1 - Personnel & Fringes            3,214,142 2,670,630              2,576,497 2,074,744
Char 2 - Supplies                         73,801        43,766               76,216      67,541
Char 3 - Other Services                29,140,828 22,225,492            30,882,823 26,209,746
Char 4 - Capital & Equipment             112,167        29,961             141,787      122,902
Total*                                 32,540,938 24,969,849 77% 33,677,332 26,532,464 79%

ISA expenditures for December 2005 totals $25 Million or 77%. This includes payments to Northrop Grumman and DAI year
to date. *The 2005 budget and expenses include purchase orders in the amount of $1.9M from 2004. The 2005 budget
also includes the additional appropriation of $300,000 for Justis.net and $2 Million for the UASI grant.

2005 December Year to Date Revenue
                                               Projected           Collected           Collected
   Charge back / Pass Through
   City                                        $15,235,755           $11,750,646               77%
   County                                      $12,217,965           $10,945,741               90%
   Other (Outside Agencies)                       $115,437              $226,722              196%

   Telephones
   City                                         $1,429,665             $1,332,701              93%
   County                                         $939,070               $716,793              76%
   Other (Outside Agencies)                       $109,021               $137,269             126%

   IMAGIS                                        $527,404                $275,000               52%
   Misc Revenue                            $            -                  $5,101

   Total Revenue                               $30,574,317           $25,389,973                83%



ISA has collected $25.4 Million dollars or 83% of our projected revenue for YTD December 2005, which includes payments
received for the 4th quarter 2004 billings. Quarterly reports have been sent to the Controller’s and Auditor’s Office by
Department or Agency.

The projected revenue also includes the additional appropriation of $2 Million for the UASI grant and $300K for Justis.Net.

The 2005 chargeback revenue for outside agencies includes $38K for 2004 billings and $42K for property fix revenue from
the Enhanced Access fund that was not included in the revenue projection.




200 E. Washington Street, Suite 1942               Indianapolis, IN 46204-3327                              Phone 317-327-3100
                                                        Information Technology Board
                                                                                      Leading the way in enterprise-wide technology




The 2005 telephone revenue for outside agencies includes $32K for revenue received from Northrop Grumman for
telephone services that were not included in the revenue projection.

December 04 vs. December 05 Contract Comparison




Actual Cost                       December-04        December-05 Variance
ACS                                   $11,142

Northrop Grumman                                            $9,267
DAI (Mainframe Only)                                          $491

Total                                  $11,142              $9,758         $1,384



Please note: The YTD December 2004 expenses for ACS totaled $11,142 million. This expense for ACS does not include
the following:
A). The cost for the Business Consultants (currently reclassified as Business Relationship Managers within ISA).
B). Any Pass through charges & New Application Development. (In 2005 no new application dollars budgeted.)

It does however; include the cost for Maintenance and Support. In 2004 the contractual dollars allocated for Application
Development included Maintenance & Support along w/ New Development. This breakdown was 75% for Maintenance and
Support and 25% for New Development for 2004. Prior to 2004, the split was more 50% for Maintenance and Support and
50% for New Development.

Based on the chart above there is a contract savings of $1.4 million for year 2005.

2005 Application Maintenance and Support Budget

                 Budgeted                           Budgeted       Hours            Percent
                  Dollars       Dollars Spent        Hours         Spent             Used

          City    $732,792        $555,657.00          11,273         8,548             75%
        County    $369,863        $376,602.00           5,690         5,794            102%


The chart above shows the hours and dollars budgeted for the City and County for Application Maintenance and Support. Vs
the actual for 2005.

Definition:
Application Support – Bug or performance tuning of an existing application.
Maintenance – Enhancement of an existing system.




200 E. Washington Street, Suite 1942              Indianapolis, IN 46204-3327                               Phone 317-327-3100
                                                                   City of Indianapolis/Marion County
                                                                   NGC IT Board Report-January 2006

         Prepared for: IT Board                                         Prepared by: Jeff Clancy-NG Program Manager
      Date submitted: 01/24/2006                                    Reporting period: January


  Summary of Accomplishments for NGC-January 2006 (All Service Areas)
  Accomplishments            1.    Northrop Grumman Field Engineers are also installing Windows XP Service Pack 2 on any
       This Month:                 workstation that they work on for all departments that have completed testing and approval of
                                   XP SP2. We are developing a process to report the total number of XP SP2 installs.

                             2.    As previously reported, a database was created to track IMAC’s by type for reporting
                                   purposes. As of the generation of this report, the IMAC Team has completed 165 IMAC’s in
                                   January 2006.

                             3.    A total of 798 Asset Records in the LEX database were updated by NG Staff between
                                   December 31, 2005 and January 6, 2006.

                             4.    The Help Desk transitioned Evening/weekend support from the NG Lafayette, Colorado site
                                   back to the Indianapolis site effective 12:00 AM, Sunday January 1, 2006.

                             5.    The IMAC Team completed 675 IMACS in the month of December. This figure reflects the
                                   tentative agreement between NG and ISA of the definition of an IMAC, and is in line with the
                                   calculation methods used to determine the figures that are in the Contract. This is being
                                   reviewed by ISA at this time.

                             6.    Installed new switch at Juvenile as part of network upgrade.

                             7.    Windows Server IMCMSMGT01 was set-up for Insight Manager, GroupWise Monitoring,
                                   Web Admin and Entercept administration. This is for server administration and monitoring
                                   application tools.

                             8.    ISCSI server IMCIS6 was implemented to allow for GroupWise Post Office restores without
                                   affecting the performance of the GroupWise System.

                             9.    Completed year-end processing for the City/County Accounts Payable departments, the
                                   Marion County Treasurer and Marion County Courts. These year-end processes for the
                                   City/County Accounts Payable were completed in record time. The improvement is a result
                                   of technology improvements as well as process improvements made over the past years.

                             10. Patched all Windows Servers with latest Microsoft updates

                             11. The IMAC team is very busy with new equipment deployment. This is typical of the first of
                                   the year, as departments spent end of year monies and ordered equipment prior to the end of
                                   the 2005 budget cycle.

                             12. Wrapping up evaluation of iPass and Altiris.




Northrop Grumman Corporation Confidential                                 Page 1 of 14                NGC IT Board Report-January 2006
                                                                  City of Indianapolis/Marion County
                                                                 NGC IT Board Report-January 2006


  Summary of Accomplishments for NGC-January 2006 (Customer Feedback)
          Customer         This compliment was sent from the customer to Layne for resolving a problem that effects the
          Feedback:        Courts, Public defenders and Prosecutors office.
                           The problem was that the attachment sent by the Quest application would be hidden in the email.
                           The problem was found in the mime
                           header information of the email. Quest made the adjustments in the way they send their
                           email that Bob researched and then recommended. This resolved the problem.

                           >>> Layne Young 12/21/2005 10:27 AM >>>
                           Cigars all around!!! Ah yes, the sound of efficiency, technology that works.


                           Stacey wrote>

                           I did a test email to my indygov.org email address and I received the court attachment. I also
                           sent a test to Bill Gottlieb and he received the attachment. I would like to thank everyone for the
                           efforts made to make this work. This will same time and money for the Court, Prosecutors and
                           Public Defenders. Again, thank you so much.
                           Stacey




Northrop Grumman Corporation Confidential                                Page 2 of 14                 NGC IT Board Report-January 2006
                                                                     City of Indianapolis/Marion County
                                                                    NGC IT Board Report-January 2006




  Summary of Accomplishments for NGC-January 2006
Accomplishments                             2005 Year End Operational Support Summary
     This Month:
                           The Northrop Grumman Production Control / Operations staff performs year end processing for the City
                           Controller, County Auditor and the Marion County Treasurer. Planning meetings attended by various
                           members of the NG preceded these activities and DAI support teams as well as key participants from these
                           departments.

                           City Famis was the first major process to be started and completed. The controller’s office provided
                           authorization to start processing on Friday 12/30 at 10:27am and the processing completed on Saturday
                           12/31 at 2:14am.

                           County Famis was started as soon as computing resources were available and those jobs started executing
                           on Friday 12/30 at 7:07pm and concluded on Saturday 12/31 at 10:32am.

                           2005 was the first year that both the City and County departments performed their respective year-end
                           processing on the same calendar weekend. To facilitate both processes the Production Control team made
                           significant modifications to the batch job scheduling software as well as the report distribution system.

                           On Saturday 12/31 at Noon, the Marion County Property System was shut down and year-end processing
                           was initiated. Processing completed that afternoon at 3:30pm.

                           The Marion County Justis Agency was the last department to perform year-end processing. A message was
                           sent to all Justis users at 6:00pm reminding them that at 10:00pm the files would be closed to allow for the
                           resetting of the court cause numbers. The files were closed at 10:00pm and re-opened at 10:15pm after the
                           batch job completed successfully.

                           Hardware upgrades to the mainframe storage devices and process improvements made over the previous
                           few years are major contributors for these improvements.




Northrop Grumman Corporation Confidential                                   Page 3 of 14                    NGC IT Board Report-January 2006
                                                                                                    Information Technology
                                                                                                    2005 Customer Satisfaction Survey
                                                                                                    Base Respondent Population:                  809

DEMOGRAPHICS

JOB CATEGORY
                                                                                                                                     IT Staff Other
                                                                                     FREQ    PCT                                                                 Management/
                                                                                                                                                                    Exec.
           ■■■   A. Management / Executive                             Manageme       191   23.6%
           ■■■   B. Professional / Administrative                      Prof./Adm      365   45.1%
           ■■■   C. Field Staff                                        Field Staff    191   23.6%                    Field Staff

           ■■■   D. IT Staff (Non-ISA, Northrop Grumman contractors)   IT Staff       39    4.8%
           ■■■   E. Other                                              Other          23    2.8%




                                                                                                                                                        Prof./Admin.




AGENCY / DEPARTMENT
                                                                                                                                    Others
                                                                                     FREQ    PCT
           ■■■   Total: Indianapolis                                   Indian.        395   48.8%
           ■■■   Total: Marion County                                  Marion         293   36.2%
           ■■■   Total: All Others                                     Others         121   15.0%
                                                                                                                                                                         Indian.




                                                                                                                          Marion




OVERALL SATISFACTION LEVEL
                                                                                     FREQ    PCT                                           N/A
                                                                                                                        Very. Diss.
           ■■■   Very satisfied                                        Very Sat.      332   41.5%                    Somew.Diss.

           ■■■   Somewhat satisfied                                    Somew. S       248   31.0%
           ■■■   Neither satisfied nor dissatisfied                    Neutral        103   12.9%
                                                                                                                      Neutral                                          Very Sat.
           ■■■   Somewhat dissatisfied                                 Somew.Di       35    4.4%
           ■■■   Very dissatisfied                                     Very. Diss     16    2.0%
           ■■■   Don't Know / Does Not Apply                           N/A            66    8.3%



                                                                                                                           Somew. Sat.




HELP DESK CALLS IN 2005
                                                                                                                                             N/A
                                                                                     FREQ    PCT                                     None

           ■■■   1 - 4 times                                           1-4            377   49.6%
           ■■■   5 - 8 times                                           5-8            202   26.6%                           9+

           ■■■   9 or more times                                       9+             116   15.3%
           ■■■   Not at all                                            None           42    5.5%
                                                                                                                                                                       1-4
           ■■■   Don't know/Does not apply                             N/A            23    3.0%



                                                                                                                              5-8




DESKTOP SUPPORT IN 2005
                                                                                     FREQ    PCT                                    N/A
           ■■■   1 - 4 times                                           1-4            339   44.6%
           ■■■   5 - 8 times                                           5-8            76    10.0%
           ■■■   9 or more times                                       9+             40    5.3%
                                                                                                                                                                       1-4
           ■■■   Not at all                                            None           172   22.6%
           ■■■   Don't know/Does not apply                             N/A            133   17.5%
                                                                                                                       None




                                                                                                                                      9+
                                                                                                                                                  5-8




                                                                                                               Northrop Grumman - Information Technology
                                                                                                                         2005 Customer Satisfaction Survey
                                                                                                                                               Page 1 of 5
                                                                                                                   Information Technology
                                                                                                                   2005 Customer Satisfaction Survey
                                                                                                                   Base Respondent Population:        809

 I. BACKGROUND INFORMATION
2. What is your Agency /Department?
                                                               FREQ    PCT                                                                                      FREQ         PCT
 Bond Bank                                                      1      0.1%             Marion County Assessor                                                     4         0.5%
 Building Authority                                             6      0.7%             Marion County Auditor                                                      7         0.9%
 Cable Communications                                           2      0.2%             Marion County Clerk                                                       21         2.6%
 Center Township                                                3      0.4%             Marion County Coroner                                                      0         0.0%
 City County Council                                            3      0.4%             Marion County Justice Agency                                               8         1.0%
 Community Corrections                                          5      0.6%             Marion County Prosecutor                                                  54         6.7%
 Controller                                                     17     2.1%             Marion County Public Defender                                             15         1.9%
 Corporation Counsel                                            12     1.5%             Marion County Recorder                                                     2         0.2%
 Decatur Township                                               4      0.5%             Marion County Sheriff                                                     91         11.2%
 Department of Administration                                   12     1.5%             Marion County Surveyor                                                     3         0.4%
 Department of Metropolitan Development                         50     6.2%             Marion County Treasurer                                                    4         0.5%
 Department of Parks and Recreation                             35     4.3%             Marion Superior Courts                                                    84         10.4%
 Department of Public Safety                                    24     3.0%             Mayor's Office                                                            12         1.5%
 Department of Public Works                                     59     7.3%             MECA                                                                       3         0.4%
 Fleet Services                                                 0      0.0%             Perry Township                                                             2         0.2%
 Franklin Township                                              4      0.5%             Pike Township                                                              3         0.4%
 Guardian Home                                                  0      0.0%             Voter's Registration                                                       2         0.2%
 Indianapolis Fire                                              34     4.2%             Warren Township                                                            5         0.6%
 Indianapolis Police Department                                114    14.1%             Washington Township                                                        5         0.6%
 ISA, IT Vendors and IT Contractors                             58     7.2%             Wayne Township                                                             2         0.2%
 Internal Audit                                                 4      0.5%             Other Government Authorities and Agencies                                 34         4.2%
 Lawrence Township                                              1      0.1%




3. Select the answer that is closest to your level of technical expertise when using the computer at your workstation.
        TOTAL: 809                       NA / No Answer: 0     MEAN ( 1 - 5 ):   2.61                                   FREQ    PCT    0%                                      100%
 A. Power user, push the capabilities of tools                                                                           94    11.6%

 B. Confident with my computer skills                                                                                   257    31.8%

 C. Fairly confident; can solve many routine problems myself                                                            334    41.3%

 D. Still a novice, but getting better                                                                                  117    14.5%

 E. Uncomfortable even with routine tasks                                                                                7     0.9%


4. How would you describe your reliance on information technology to perform your job?
        TOTAL: 809                       NA / No Answer: 0     MEAN ( 1 - 5 ):   3.93                                   FREQ    PCT    0%                                      100%
 A. Extremely heavy                                                                                                     267    33.0%

 B. Heavy                                                                                                               294    36.3%

 C. Moderate                                                                                                            188    23.2%

 D. Light                                                                                                                46    5.7%

 E. Very light                                                                                                           14    1.7%


 II. OVERALL RATING OF NORTHROP GRUMMAN'S SERVICES AND SUPPORT
5. Overall, how would you rate your satisfaction with the services and support you received from Northrop Grumman so far this year (during
2005)?
        TOTAL: 800                       NA / No Answer: 9     MEAN ( 1 - 5 ):   4.15                                   FREQ    PCT    0%                                      100%
 A. Very satisfied                                                                                                      332    41.5%

 B. Somewhat satisfied                                                                                                  248    31.0%

 C. Neither satisfied nor dissatisfied                                                                                  103    12.9%

 D. Somewhat dissatisfied                                                                                                35    4.4%

 E. Very dissatisfied                                                                                                    16    2.0%

 F. Don't Know / Does Not Apply                                                                                          66    8.3%


                                                                                                                               Northrop Grumman - Information Technology
                                                                                                                                         2005 Customer Satisfaction Survey
                                                                                                                                                               Page 2 of 5
                                                                                                                         Information Technology
                                                                                                                         2005 Customer Satisfaction Survey
                                                                                                                         Base Respondent Population:         809

 III. WORKSTATION SET-UP & CHANGES
7. Have you been set up with a new workstation or had any changes made to your workstation in 2005?
                                                                                                                          FREQ         PCT    0%                                       100%
 A. Yes                                                                                                                    335        42.4%

 B. No                                                                                                                     456        57.6%


8. How would you rate Northrop Grumman's overall performance during 2005 for each of the following IMAC characteristics?
                                                                       NA / NO   ANSW   POOR             GOOD             EXCELLENT
                            STATEMENT                                                                                                  AVG
                                                                        ANSW      1-5       1      2       3       4        5                 POOR                                  EXCELLENT
 A. Hardware installation, moves, adds or changes: done when                                7     11       73     111       84
                                                                        523      286                                                   3.89
 promised.                                                                                2.4%   3.8%    25.5%   38.8%    29.4%
 B. Hardware installation, moves, adds or changes: everything works                         7     12       74     100       94
                                                                        522      287                                                   3.91
 properly.                                                                                2.4%   4.2%    25.8%   34.8%    32.8%
 C. Software installation, moves, adds or changes: done when                               12     25       68      97       82
                                                                        525      284                                                   3.75
 promised.                                                                                4.2%   8.8%    23.9%   34.2%    28.9%
 D. Software installation, moves, adds or changes: everything works                        14     27       79      84       83
                                                                        522      287                                                   3.68
 properly.                                                                                4.9%   9.4%    27.5%   29.3%    28.9%
 E. Overall, how would you rate the quality of WORKSTATION SET-                             5     31       81     111       94
                                                                        487      322                                                   3.80
 UP & CHANGES?                                                                            1.6%   9.6%    25.2%   34.5%    29.2%


 IV. PROBLEM RESOLUTION
10. How many times have you called the HELP DESK during 2005?
                                                                                                                          FREQ         PCT    0%                                       100%
 A. 1 - 4 times                                                                                                            377        49.6%

 B. 5 - 8 times                                                                                                            202        26.6%

 C. 9 or more times                                                                                                        116        15.3%

 D. Not at all                                                                                                              42        5.5%

 E. Don't know/Does not apply                                                                                               23        3.0%


11. How would you rate the HELP DESK'S overall performance during 2005 for each of the following characteristics?
                                                                       NA / NO   ANSW   POOR             GOOD             EXCELLENT
                            STATEMENT                                                                                                  AVG
                                                                        ANSW      1-5       1      2       3       4        5                 POOR                                  EXCELLENT
                                                                                            1      19     142     284      260
 A. Answer your calls promptly.                                         103      706                                                   4.11
                                                                                          0.1%   2.7%    20.1%   40.2%    36.8%
                                                                                            9      42     143     278      234
 B. Understand your problem.                                            103      706                                                   3.97
                                                                                          1.3%   5.9%    20.3%   39.4%    33.1%
                                                                                           17      73     154     247      211
 C. Resolve your problem on the first call.                             107      702                                                   3.80
                                                                                          2.4%   10.4%   21.9%   35.2%    30.1%
 D. When they cannot resolve the issue, they quickly escalate to the                       24      54     142     183      150
                                                                        256      553                                                   3.69
 appropriate person.                                                                      4.3%   9.8%    25.7%   33.1%    27.1%
                                                                                            4      16     117     249      320
 E. Handle your calls professionally.                                   103      706                                                   4.23
                                                                                          0.6%   2.3%    16.6%   35.3%    45.3%
                                                                                           44      62     151     180      190
 F. Follow up with you after the initial problem has been resolved.     182      627                                                   3.65
                                                                                          7.0%   9.9%    24.1%   28.7%    30.3%
                                                                                            6      47     156     276      223
 G. Overall, how would you rate the quality of HELP DESK services?      101      708                                                   3.94
                                                                                          0.8%   6.6%    22.0%   39.0%    31.5%


13. How many times have you received DESKTOP SUPPORT during 2005?
                                                                                                                          FREQ         PCT    0%                                       100%
 A. 1 - 4 times                                                                                                            339        44.6%

 B. 5 - 8 times                                                                                                             76        10.0%

 C. 9 or more times                                                                                                         40        5.3%

 D. Not at all                                                                                                             172        22.6%

 E. Don't know/Does not apply                                                                                              133        17.5%




                                                                                                                                      Northrop Grumman - Information Technology
                                                                                                                                                2005 Customer Satisfaction Survey
                                                                                                                                                                      Page 3 of 5
                                                                                                                          Information Technology
                                                                                                                          2005 Customer Satisfaction Survey
                                                                                                                          Base Respondent Population:         809

14. How would you rate the in-person, DESKTOP SUPPORT overall performance for each of the following characteristics?
                                                                   NA / NO   ANSW   POOR                GOOD               EXCELLENT
                            STATEMENT                                                                                                   AVG
                                                                    ANSW      1-5       1      2          3         4           5              POOR                                  EXCELLENT
                                                                                       16      40        135       160         103
 A. Arrive promptly on-site after problems are reported.            355      454                                                        3.65
                                                                                      3.5%   8.8%       29.7%     35.2%       22.7%
                                                                                       20      35        137       154         110
 B. Solve your problems on the first visit.                         353      456                                                        3.66
                                                                                      4.4%   7.7%       30.0%     33.8%       24.1%
                                                                                       21      37        124       144         108
 C. Keep you informed about the status of your problem.             375      434                                                        3.65
                                                                                      4.8%   8.5%       28.6%     33.2%       24.9%
                                                                                       20      46        126       146         124
 D. Resolve your problem in a timely manner.                        347      462                                                        3.67
                                                                                      4.3%   10.0%      27.3%     31.6%       26.8%
                                                                                       18      30        129       134         111
 E. Thoroughly check out your equipment before they leave.          387      422                                                        3.69
                                                                                      4.3%   7.1%       30.6%     31.8%       26.3%
 F. Overall, how would you rate the quality of DESKTOP SUPPORT                         14      35        144       152         120
                                                                    344      465                                                        3.71
 services?                                                                            3.0%   7.5%       31.0%     32.7%       25.8%


 V. SYSTEMS OPERATIONAL PERFORMANCE AT Y0UR WORKSTATION
16. Please rate Northrop Grumman's performance for each of the following characteristics relating to ongoing systems operations.
                                                                   NA / NO   ANSW   POOR                GOOD               EXCELLENT
                            STATEMENT                                                                                                   AVG
                                                                    ANSW      1-5       1      2          3         4           5              POOR                                  EXCELLENT
 A. AVAILABILITY: The systems you need are up and running when                          8     33         208       317         161
                                                                     82      727                                                        3.81
 you need them.                                                                       1.1%   4.5%       28.6%     43.6%       22.1%
 B. EASE OF USE: Your workstation hardware and software are easy                        9     27         203       306         181
                                                                     83      726                                                        3.86
 to use.                                                                              1.2%   3.7%       28.0%     42.1%       24.9%
 C. RESPONSE TIME: You can quickly access your documents, files,                       25     69         211       274         147
                                                                     83      726                                                        3.62
 and data.                                                                            3.4%   9.5%       29.1%     37.7%       20.2%
 D. MAINFRAME PRINTING: Printed reports are accurate, complete                          2     20         151       192         140
                                                                    304      505                                                        3.89
 and delivered on schedule.                                                           0.4%   4.0%       29.9%     38.0%       27.7%
 E. LOCAL/NETWORK PRINTERS: You can easily print reports at                            20     36         189       264         187
                                                                    113      696                                                        3.81
 your workstation when needed.                                                        2.9%   5.2%       27.2%     37.9%       26.9%
 F. SECURITY: Data in your systems is secure and unauthorized                           6     15         151       253         200
                                                                    184      625                                                        4.00
 access is prevented.                                                                 1.0%   2.4%       24.2%     40.5%       32.0%
 G. Overall, how would you rate Northrop Grumman's SYSTEMS                              4     30         211       315         165
                                                                     84      725                                                        3.84
 OPERATIONAL PERFORMANCE?                                                             0.6%   4.1%       29.1%     43.4%       22.8%


 VI. CUSTOM SOFTWARE APPLICATIONS YOU USE
18. Please select the Northrop Grumman-supported CUSTOM SOFTWARE APPLICATION that is most important to you in your daily work.
Please do not include commercial software such as Microsoft, FAMIS, Tidemark, etc.
                                                                   FREQ      PCT                                                                                        FREQ         PCT
 Appeals Application                                                 6       0.8%            Hansen                                                                       17         2.4%
 Appellate Case Mgmt System                                          5       0.7%            IPADS                                                                         7         1.0%
 Autoinfo System                                                     6       0.8%            Jail Information Mgmt System (JIMS)                                          45         6.3%
 BARD                                                                21      2.9%            Juvenile Case Management                                                     12         1.7%
 Benefit Leave                                                       13      1.8%            Licensing Application                                                         4         0.6%
 Benefit Tracking                                                    4       0.6%            Major Felony                                                                 14         2.0%
 Bookkeeping                                                         8       1.1%            Online Security Request                                                       9         1.3%
 CDFS                                                                5       0.7%            Online Service Request                                                        7         1.0%
 CIP Database                                                        11      1.5%            Permit Research                                                               9         1.3%
 City Ordinance Database                                             4       0.6%            Public Defender Administration                                                5         0.7%
 Class System                                                        16      2.2%            Search Warrant Database                                                       4         0.6%
 Clerk Judgement                                                     7       1.0%            Special Events Permits                                                        5         0.7%
 CourtWatch                                                          4       0.6%            TideMark                                                                      9         1.3%
 DPW OES Database                                                    11      1.5%            Other (Not Listed)                                                           446        62.5%




                                                                                                                                       Northrop Grumman - Information Technology
                                                                                                                                                 2005 Customer Satisfaction Survey
                                                                                                                                                                       Page 4 of 5
                                                                                                                         Information Technology
                                                                                                                         2005 Customer Satisfaction Survey
                                                                                                                         Base Respondent Population:         809

19. Please rate the overall performance of this CUSTOM SOFTWARE APPLICATION for each of the following characteristics.
                                                                     NA / NO   ANSW   POOR               GOOD             EXCELLENT
                            STATEMENT                                                                                                  AVG
                                                                      ANSW      1-5       1        2       3       4        5                 POOR                                  EXCELLENT
                                                                                         20       33      181     164       93
 A. Meets your needs.                                                 318      491                                                     3.56
                                                                                        4.1%     6.7%    36.9%   33.4%    18.9%
                                                                                         20       44      180     159       85
 B. Functions properly.                                               321      488                                                     3.50
                                                                                        4.1%     9.0%    36.9%   32.6%    17.4%
                                                                                         28       32      178     157       88
 C. Is intuitive and easy to learn.                                   326      483                                                     3.51
                                                                                        5.8%     6.6%    36.9%   32.5%    18.2%
                                                                                         34       41      174     146       92
 D. Is efficient to use.                                              322      487                                                     3.45
                                                                                        7.0%     8.4%    35.7%   30.0%    18.9%
                                                                                         21       25      170     167       99
 E. Helps you perform your job better.                                327      482                                                     3.62
                                                                                        4.4%     5.2%    35.3%   34.6%    20.5%
 F. The tips & suggestions you receive about this application meet                       20       19      164     135       70
                                                                      401      408                                                     3.53
 your needs.                                                                            4.9%     4.7%    40.2%   33.1%    17.2%
 G. Overall, how would you rate the quality of the CUSTOM                                28       35      186     153       84
                                                                      323      486                                                     3.47
 SOFTWARE APPLICATION?                                                                  5.8%     7.2%    38.3%   31.5%    17.3%


 VII. COMMUNICATIONS
21. Based on your COMMUNICATIONS experiences with Northrop Grumman's service and support staff you dealt with during 2005, please
rate each of the following characteristics.
                                                                     NA / NO   ANSW   POOR               GOOD             EXCELLENT
                            STATEMENT                                                                                                  AVG
                                                                      ANSW      1-5       1        2       3       4        5                 POOR                                  EXCELLENT
                                                                                          8       20      204     248      150
 A. COMMUNICATIONS you receive are reliable and accurate.             179      630                                                     3.81
                                                                                        1.3%     3.2%    32.4%   39.4%    23.8%
                                                                                          9       21      227     230      145
 B. COMMUNICATIONS are clear and understandable.                      177      632                                                     3.76
                                                                                        1.4%     3.3%    35.9%   36.4%    22.9%
 C. They are proactive - you receive important COMMUNICATIONS                             8       21      184     233      183
                                                                      180      629                                                     3.89
 about system changes [in advance]…                                                     1.3%     3.3%    29.3%   37.0%    29.1%
 D. They close the loop with follow-up COMMUNICATIONS after                              17       21      186     231      145
                                                                      209      600                                                     3.78
 problem resolution or system changes.                                                  2.8%     3.5%    31.0%   38.5%    24.2%
 E. They keep you informed about the status of unplanned outages                         14       25      194     231      157
                                                                      188      621                                                     3.79
 that affect you.                                                                       2.3%     4.0%    31.2%   37.2%    25.3%
 F. Overall, how would you rate the quality of the                                        9       20      215     245      150
                                                                      170      639                                                     3.79
 COMMUNICATIONS you have with Northrop Grumman staff?                                   1.4%     3.1%    33.6%   38.3%    23.5%


 VIII. OVERALL NORTHROP GRUMMAN SERVICES AND SUPPORT
23. Thinking about all the services and support provided to you by Northrop Grumman during 2005, how would you rate Northrop Grumman's
overall QUALITY?
                                                                     NA / NO   ANSW   POOR               GOOD             EXCELLENT
                                                                                                                                       AVG
                                                                      ANSW      1-5       1        2       3       4        5                 POOR                                  EXCELLENT
                                                                                          9       37      195     295      127
 Northrop Grumman's overall QUALITY                                   146      663                                                     3.75
                                                                                        1.4%     5.6%    29.4%   44.5%    19.2%


24. How would you rate the services and support provided to you by Northrop Grumman during 2005 on being COMPETITIVELY PRICED? If
you don't know the actual price, answer based on your perception of price.
                                                                     NA / NO   ANSW   POOR               GOOD             EXCELLENT
                                                                                                                                       AVG
                                                                      ANSW      1-5       1        2       3       4         5                POOR                                  EXCELLENT
 Rate Northrop Grumman during 2005 on being COMPETITIVELY                                 3        10      43      18        6
                                                                      729       80                                                     3.18
 PRICED.                                                                                3.8%     12.5%   53.8%   22.5%     7.5%


25. Considering the overall quality and overall price of the services and support provided to you by Northrop Grumman during 2005, please
rate the VALUE (being worth what you pay for them) of these services and support.
                                                                     NA / NO   ANSW   POOR               GOOD             EXCELLENT
                                                                                                                                       AVG
                                                                      ANSW      1-5       1        2       3       4         5                POOR                                  EXCELLENT
                                                                                          5        10      47      21        8
 Rate Northrop Grumman's VALUE during 2005.                           718       91                                                     3.19
                                                                                        5.5%     11.0%   51.6%   23.1%     8.8%


27. Based on your experience with Northrop Grumman's services and support during 2005, how likely would you be to recommend them to
others?
                                                                     NA / NO   ANSW   UNLIKELY                               LIKELY
                                                                                                                                       AVG
                                                                      ANSW      1-5       1        2       3       4        5                 UNLIKELY                                 LIKELY
                                                                                         18       20      127     209      206
 Likely to recommend Northrop Grumman's services to others.           229      580                                                     3.97
                                                                                        3.1%     3.4%    21.9%   36.0%    35.5%




                                                                                                                                      Northrop Grumman - Information Technology
                                                                                                                                                2005 Customer Satisfaction Survey
                                                                                                                                                                      Page 5 of 5
                                                       City of Indianapolis/Marion County
                                                       NGC IT Board Report-January 2006




From: Jim Polito <bjpolito@charter.net>
To: Murphy, Roger <Roger.Murphy@ngc.com>
CC: Ray Kordupleski <cvmrk@aol.com>; Dow, Michael <michael.dow@ngc.com>; Dick Mathews
<rmathews@how-rewedoing.com>
Sent: Mon Dec 12 13:41:15 2005
Subject: 2005 Survey Topline Report


Roger,

Attached is our Topline Summary report on the 2005 survey. It reports at an "all
respondents" level, the answers to each of the rating and demographic questions. When we
are there for our on-site workshop, we will be providing you with a much more detailed
interactive report that allows you to look at various sub-groups of respondents
individually, and that also contains the verbatim answers to all open-end questions. We
will also be presenting the calculated relative importance values for all the service
attributes measured in the survey, and will compare your survey results to our benchmark
database of other IT surveys, so you can see how your performance compares with that of
other IT organizations that we have surveyed.

In the meantime, this report will give you the basic overall results of the survey. The
sample size (809 completed interviews) and demographic composition are nearly identical
to your 2004 survey, so where we can compare results to that survey, we are confident
that the comparisons will be valid.

You will see in the report that             we show the answer distributions for each question in
terms of the actual numbers and             the percentages for each answer. We also calculate a
mean or average rating for each             rating question, and this is the way we usually view the
results. For example, the mean              rating for overall satisfaction (Q. 5) in this survey is
4.15.

In our view, the overall 2005 survey results are very encouraging. Your ratings are
consistent and high throughout. The overall satisfaction rating compares very favorably
to the one in the 2004 survey - the ratings in this survey were more weighted toward the
highest rating than at that time, which indicates that your customers appear to be more
satisfied now than they were with their 2004 IT experience.

Please let me know if you have any questions or comments on the attached report.

Thanks,

Jim




Northrop Grumman Corporation Confidential                   Page 14 of 14         NGC IT Board Report-January 2006
ENHANCED ACCESS REVIEW COMMITTEE / IT BOARD

                   C I V I C N E T D I R E C TO R ' S R E P O RT
                                                 November 2005




                                                          1
CONTENTS




CIVICNET HIGHLIGHTS                           3




PROJECT REPORT

Active Project Status                         4

Pending/On Hold Project Status                5



CIVICNET PERFORMANCE

CivicNet Financial Statement                  6

Civicnet Adjusted Gross Revenue History       7

Transaction Summary Information and History   8

Transaction Activity Detail                   9

Subscription Information                      11



IN CLOSING
Closing Statement                             11




                                                   2
CIVICNET HIGHLIGHTS

Reminder: Financial data is reported on a one-month delay. This means that
financials for October 2005 will be detailed in the report distributed in January     September at a Glance
2006.

With a month still remaining in 2005, CivicNet closed
November with usage statistics exceeding 2004 totals by over
                                                                                    Transactions...............................34,499
seven percent.
                                                                                    Subscribers...................................2,759
CivicNet deployed the Division of Compliance’s Online Craft
License Renewal service in November. All current craft licenses                     Statutory Funds Collected......$332,313
expire at the end of 2005. This project is expected to save
significant staff hours each year, eliminate the manual data-entry
process for license renewals and get licenses into contractors’                       Project Highlights
hands earlier. The CivicNet marketing team developed a direct-
mail notification for all craft contractors as well as sending a
direct email to all existing craft customers to alert them of the                   Craft License Renewal............Deployed
new service. Many craft contractors have already taken
advantage of the new service.                                                       Treasurer’s Bulk Search .........Deployed
To follow the deployment of the Treasurer’s Office Bulk Search                      Incident Reports (New Web Service
Service that was deployed in late October, a letter with detailed
                                                                                    Interface).................................... Testing
information about using the new online service was mailed in
early November. The new service alleviates the strain of large
                                                                                    Division of Compliance Web License
customer requests for parcel information that are currently
processed manually. In-office flyers were designed and printed                      Online Profile Upgrade...........Planning
for the Treasurer’s Office and are available on the counters.

CivicNet continues to test an upgraded Web Service for
connectivity to MCSD and IPD incident reports. This change                            Marketing
has enhanced the dependability and speed of the search.

CivicNet has begun development on an extensive upgrade to all                       Division of Compliance Craft Renewal
seven online permitting types to validate users with the Division                   Letter/Email/Web Notice…... Delivered
of Compliance Web Licensing database.
                                                                                    Treasurer’s Office Property Bulk
CivicNet is designing a new in-office brochure for the Division                     Search Letters… .................... Delivered
of Compliance. CivicNet’s graphics team is creating a brochure
that highlights the agency’s services, both in-office and online.                   Division of Compliance Brochure…
The brochure will be very important for new contractor                              ..........................................Development
orientation sessions, as well as ongoing marketing of online
services to all customers of the division. The concept design will
                                                                                    ACCD Marketing Proposal…
be delivered to the agency for approval in early December.
                                                                                    ..........................................Development
CivicNet has also been asked to provide a marketing proposal to
the Enhanced Access Review Committee for the Animal Care
and Control Canine CrimeStoppers program.



                                                                                                                                          3
ACTIVE PROJECTS 2005

          PROJECT            AGENCY                         NOTES                       STATUS       DATE
    Electrical Permit      Division of    Upgrade options to prevent permit           Deployment    11/30/05
    Upgrade                Compliance     cancellations from user errors. Deployed
                                          1/4/05.
   Civil Court Searches    Marion County Add back buton feature to prevent double Deployment        11/30/05
   Upgrade                 Clerk’s Office billing. Deployed 1/12/05.
   Permit Billing EOM      Division of    Enhancement to existing service for billing Deployment    11/30/05
   reports                 Compliance     reports to generate automatically.
                                          Deployed 1/13/05.
    MCSD Real Estate       MCSD           Provide list of properties sold from each Deployment      11/30/05
    List Sold properties                  month foreclosure list. Deployed 1/18/05.

   Property Search      Marion County Provide back button feature to prevent       Deployment       11/30/05
   Upgrade              Treasurer’s    double billing by individual browsers.
                        Office         Deployed 1/31/05.
   Online Animal Care Animal Care Generate automatic list of donor’s for           Deployment       11/30/05
   and Control Donation and Control    EOM report. Deployed 2/8.05.
   Bid Package          Purchasing     Develop admin screens for link to bids that Deployment       11/30/05
   Download Admin       Division       are available online. Deployed 2/17/05
   Screens
   Marriage License     Marion County Provide one link to search mainframe and Deployment           11/30/05
   Upgrade              Clerk’s Office database. Deployed 2/21/05.
   Criminal Court       Marion County Provide back button feature to prevent       Deployment       11/30/05
   Records Upgrade      Clerk’s Office double billing by individual browsers.
                                       Deployed 2/21/05.
   Online Inspection    Division of    Provide online request for permit           Deployment       11/30/05
   Request – Master     Compliance     inspection. Deployed 4/5/05
    Special Permits        Controller’s   Migrate to the new version of the service Deployment      11/30/05
    Upgrade                Office         and move to SSL. Deployed 4/18/05
    JJISS Expansion –      Juvenile JusticeExpand Juvenile Justice Information         Deployment   11/30/05
    Wayne Township                         Sharing System to Wayne Township
    Schools                                Schools. Deployed 5/16/05.
    JJISS Expansion –      Juvenile JusticeExpand Juvenile Justice Information         Deployment   11/30/05
    Decatur Township                       Sharing System to Decatur Township.
    Schools                                Deployed 5/23/05.
    Over-the-Counter       Department of Allow DMD to accept credit cards for          Deployment   11/30/05
    (OTC) credit card      Metropolitian zoning fees collected in-office. Deployed
    processing             Development 7/7/05.
    Over-the-Counter       Corporation     Allow the Office of Corporation Counsel     Deployment   11/30/05
    (OTC) credit card      Counsel         to accept credit cards for fines and fees
    processing                             collected in-office. Deployed 7/7/05.
    Property Owner         Division of     Allow property owners to submit request     Deployment   11/30/05
    Permits Online         Compliance      and receive permits online. Deployed
                                           7/20/05.



                                                                                                    4
         PROJECT          AGENCY                          NOTES                         STATUS      DATE
   Accident Reports Web IPD               Connect to IPD new accident server.         Deployment   11/30/05
   Service                                Deployed 9/15/05.
   Bulk Property Look      Treasurer’s    Provide bulk property look up for large   Deployment     11/30/05
   Up                      Office         customers through a batch service.
                                          Reguests are currently processed manually
                                          by Treasurer’s staff. Deployed 10/26/05.
   Completion Card         Division of    Allow completion cards to be filed for    Deployment     11/30/05
   Upgrade                 Compliance     STR, ELE, HTG and PLM permits that do
                                          not require inspections. Deployed
                                          10/28/05.
   Craftsman License       Divison of     Allow online license renewal for          Testing        11/30/05
   Renewal                 Compliance     craftsman. Deployed 11/21/05.
   JJISS Expansion –   Juvenile JusticeExpand Juvenile Justice Information      Testing     11/30/05
   Franklin Township                   Sharing System to Franklin Township.
   Schools
   CivicNet homepage ISA               Merge CivicNet services with the IndyGov Development 11/30/05
   merger with IndyGov                 services page.
   Web Licensing           Divison of     Upgrade to all seven online permitting       Development 11/30/05
   Upgrade                 Compliance     types to validate users with the Division of
                                          Compliance Web Licensing database.

PENDING/ON-HOLD PROJECTS

           PROJECT                 AGENCY                        NOTES                    STATUS DATE
   Property Tax Payments        Treasurer’s      Online property tax payments.            On Hold 11/30/05
                                Office
   Oversize/Overweight          Division of      Provide online request and approval for TBD       11/30/05
   Permits                      Compliance       permit.
   Recorded Document Look Recorder’s             Service Request Approved 3/13/03.        On Hold 11/30/05
   up/Retrieval           Office                 Agency agreements pending.
   Permit Expiration            Division of      Provide notification to contractors on   TBD      11/30/05
   Notification                 Compliance       expiration of open permits.

   Online Child Support                      Provide 24 hour service for online
                                Clerk’s Office                                            On Hold 11/30/05
   Payments                                  payments via credit card.
   Tax Sale                 Auditor’s Office Provide tax sale property information for    TBD      11/30/05
                                             sold properties by parcel number.
   General Contractor       Division of      Allow submission completion cards            TBD      11/30/05
   Completion Card          Compliance       online for permits received in-office.
   Commissary Payments      MCSD             Provide Web service for payments to          TBD      11/30/05
                                             inmatecommissary account.
   ITM Bid Package Download Purchasing       Allow free ITM bid packages to be            TBD      11/30/05
                            Division         downloaded.




                                                                                                          5
CIVICNET FINANCIALS – OCTOBER 2005*

                                               Oct 2004       Oct 2005       YTD 2005
     Revenues                                    $107,770       $124,620      $1,141,857
     Cost of Revenues                             $14,145        $14,564        $134,715
     Adjusted Gross Revenue                       $93,265       $110,056      $1,007,142

     Operating Expenses                           $32,620        $37,755        $353,240
     Net Income/Loss – Before Taxes               $61,005        $72,301        $653,902

     Income Tax (Fed.,State,Deferred)             $25,312        $29,830        $243,482

     Net Income/Loss                              $35,693        $42,471        $410,420

     Enhanced Access Revenue Share                 $1,873          $2,201        $20,143


PLEASE NOTE:
*Financial data is not available as early in the month as other stats, and is reported on a one-month delay.
October 2005 financials are included in this report; financials for November 2005 will be reported in January
2006.




                                                                                                                6
CIVICNET ADJUSTED GROSS REVENUE HISTORY

                 Jan     Feb      Mar        Apr      May      Jun      Jul      Aug      Sep      Oct      Nov     Dec

   2005         80617   91446    105752     102619   104815   105570   91673    109545   105049   110056
prior month %                                                               -
change          3.9%    13.4%     15.6%      -3.0%    2.1%     0.7%    13.2%    19.5%     -4.1%    4.8%
prior year %
change (2004)    30%    51.6%     23.8%     17.5%    22.5%    20.8%    16.5%    29.1%    16.4%    17.5%
    2004        61779   60322     85436      87365    85564    87422   78678     84832    90264    93625   89564   77603
prior year %
change (2003)    40%     28%       60%        63%      54%      39%     20%       40%      48%      41%     65%     38%
    2003        44161   47125     53343      53698    55494    62754   65480     60696    60846    66538   54416   56071




                                    CivicNet Adjusted Gross Revenue
                                          (Gross Revenue Less Cost of Revenue)

                 120000

                 100000

                   80000                                                                            2005
                   60000                                                                            2004

                   40000                                                                            2003

                   20000

                        0
                               Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec




                                                                                                                           7
2005 TRANSACTIONS

                 Jan        Feb     Mar      Apr     May       Jun     Jul       Aug      Sep     Oct       Nov     Dec

   2005         30175      30653   37259    35160   36057     36871   31550      38246   35001   36460     34499
prior month %                                                              -
change          10.1%       1.6%   21.6%    -5.6%    2.6%     2.3%    14.4%      21.2%   -8.5%    4.2%     -5.4%
prior year %
change (2004)   40.4%      41.5%   19.2%    9.1%    16.3%     16.0%    3.1%      17.2%   7.8%    14.4%     12.1%
    2004        21486      21660   31264    32215   31009     31785   30609      32637   32477   31860     30778   27408
prior year %
change (2003)    34%        46%       62%    65%      57%      38%     32%        51%     44%      31%      46%     32%
    2003        15987      14816   19295    19467   19756     22950   23251      21562   22554   24294     21052   20803

                                            CivicNet Transactions

                45000
                40000
                35000
                30000
                                                                                                 2005
                25000
                                                                                                 2004
                20000
                                                                                                 2003
                15000
                10000
                 5000
                       0
                           Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec




CIVICNET TRANSACTION HISTORY

                1997         1998       1999         2000        2001           2002      2003           2004       2005
January                       3,880      6,239       12,613      17,543         14,718    15,987         21,486     30,175
February                      3,608      7,507       12,819      15,835         14,165    14,816         21,660     30,653
March                         3,154      9,523       14,964      18,233         15,038    19,295         31,264     37,259
April                         5,502     10,009       13,543      17,089         17,597    19,467         32,215     35,160
May                           5,503      9,918       15,481      18,057         17,819    19,756         31,009     36,057
June                          6,125     10,482       15,803      15,191         17,474    22,950         31,785     36,871
July                          7,529     11,277       17,306      15,544         18,890    23,251         30,609     31,550
August                        6,875     12,264       19,269      19,114         20,407    21,585         32,637     38,246
September                     6,412     13,676       17,116      14,513         18,801    22,554         32,477     35,001
October                       7,539     13,628       17,437      18,627         22,387    24,294         31,860     36,460
November                      7,437     15,109       18,021      18,974         18,247    21,052         30,778     34,499
December 4,813                6,375     12,656       13,776      12,248         15,056    20,803         27,408
     Totals 4,813            69,939    132,288      188,148     200,968        210,599   245,810        355,188    381,931
Growth/prev. year          1353.1%      89.1%        42.2%        6.8%           4.8%     16.7%          44.5%       7.5%



                                                                                                                             8
2005 TRANSACTIONS ~ ACTIVITY DETAIL

                                                            October-05                         November-05                           Year-To-Date
             2005 ACTIVITY
                                        Fee      Trans   Ci/Co Rev       CN Rev       Trans   Ci/Co Rev      CN Rev      Trans     Ci/Co Rev         CN Rev
Criminal Court Services
Name Search Sub                         $2.00    11545         $0.00     $23,090.00   10898         $0.00   $21,796.00   125479          $0.00      $229,162.00
Name Search CC                          $3.06     1006         $0.00      $3,078.36    1028         $0.00    $3,145.68     7189          $0.00       $18,852.66
Case Summary Sub                        $5.00    2328          $0.00     $11,640.00   2325          $0.00   $11,625.00   25050           $0.00      $113,625.00
Case Summary CC                         $6.12     178          $0.00      $1,089.36    137          $0.00     $838.44      1631          $0.00        $9,143.28
Party Booking Sub                       $5.00     160          $0.00       $800.00     158          $0.00     $790.00     1539           $0.00        $6,905.00
Party Booking CC                        $6.12       20         $0.00       $122.40       21         $0.00     $128.52      306           $0.00        $1,744.20
                                Total            15237         $0.00     $39,820.12   14567         $0.00   $38,323.64   161194          $0.00      $379,432.14
Civil Court Services
Case Summary Sub                        $5.00    3763          $0.00     $18,815.00   3951          $0.00   $19,755.00   38136           $0.00      $170,925.00
Case Summary CC                         $6.12     367          $0.00      $2,246.04    315          $0.00    $1,927.80     3397          $0.00       $18,861.84
Judgments Sub                           $3.00     989          $0.00      $2,967.00    872          $0.00    $2,616.00   10964           $0.00       $30,276.00
Judgments CC                            $4.08       48         $0.00       $195.84       33         $0.00     $134.64      494           $0.00        $1,880.88
Summons                                 $1.00    1712          $0.00      $1,712.00   1656          $0.00    $1,656.00   18757           $0.00       $17,101.00
Tax Warrant                             $1.00     1334         $0.00      $1,334.00     806         $0.00     $806.00     13279          $0.00       $12,473.00
Tax Satisfaction                        $1.00     524          $0.00       $524.00     339          $0.00     $339.00     6030           $0.00        $5,691.00
Traffic Tickets                         varies     572    $78,022.00      $2,143.88     636    $87,198.84    $2,392.68     5759    $795,750.34       $97,418.49
Clerk's Office OTC System CC            varies     227    $38,638.90      $1,004.32     211    $35,946.65     $934.16      2734    $488,739.75       $50,267.24
                                Total             9536   $116,660.90     $30,942.08   8819    $123,145.49   $30,561.28    99550   $1,284,490.09     $404,894.45
Permit Services
ROW                                     varies     518    $27,672.00      $2,012.00     427    $21,997.00    $1,660.00     4881    $270,340.60       $40,712.00
Electrical                              varies    247     $18,516.88       $988.00      200    $16,373.76     $800.00      2249    $180,736.89       $25,176.88
Heating & Cooling                       varies     418    $12,234.76      $1,672.00     370    $13,489.24    $1,480.00     3853    $118,829.03       $23,962.76
Plumbing                                varies    178      $6,473.97       $712.00      154     $9,944.17     $616.00      1891     $95,490.79       $12,169.97
Sewer                                   varies     177    $12,975.00       $708.00      154    $11,325.00     $616.00      1533    $113,100.00       $17,195.00
Electrical self-c tags                  varies      12     $3,209.00        $36.00        6     $1,155.00      $18.00        69     $16,104.00        $3,386.00
Structural                              varies      60     $2,924.85       $240.00       31     $1,409.63     $124.00       356         $43.81        $3,864.85
Master                                  varies     119    $45,083.65      $1,309.00      78    $30,467.16     $858.00       652    $232,494.14       $50,567.65
Div. of Compliance OTC System CC        varies    231     $47,922.02      $1,194.05     235    $42,885.24    $1,097.40     2391    $441,855.12       $58,100.50
General Contractor License Renewal      varies       1      $250.00           $8.06       2      $500.00       $16.12       145     $32,020.00        $1,317.98
Craft License Renewal                   varies       0         $0.00          $0.00       9     $6,050.00     $191.38
Property Owner Permit Filing            varies       7         $0.00        $35.70        4         $0.00      $20.40        17          $0.00          $66.30
Property Owner Permit Issue             varies       7       $140.00          $2.80       2       $110.00        $2.20       13         $380.00         $145.40
                                Total             1975   $177,402.13      $8,917.61    1672   $155,706.20    $7,499.50    18059   $1,522,506.77     $236,640.33

                                                                                                                                                          9
Property Information
Property Records                           $3.00   4573          $0.00    $13,719.00    3931         $0.00   $11,793.00    49249          $0.00     $135,954.00
Prop Records CC                            $4.08    455          $0.00     $1,856.40    392          $0.00    $1,599.36     4556          $0.00      $16,989.12
Prop Owner History                         $1.00    853          $0.00      $853.00     820          $0.00     $820.00      9617          $0.00       $8,797.00
Prop Owner Hx CC                           $2.04    114          $0.00      $232.56     139          $0.00     $283.56      1477          $0.00       $2,729.52
Parcel History                             $1.00    179          $0.00      $179.00     146          $0.00     $146.00     1694           $0.00       $1,548.00
Parcel Hx CC                               $2.04     29          $0.00       $59.16       34         $0.00      $69.36       319          $0.00         $581.40
MCSD Sale - Big                           $13.00     10       $100.00        $30.00      11       $110.00       $33.00       112      $1,120.00         $403.00
MCSD Sale - Small                          $3.00      9        $18.00          $9.00      4          $8.00       $4.00        78        $156.00          $92.00
MCSD Sale - Big CC                        $14.28     73       $730.00       $297.84      49       $490.00      $199.92      755       $7,550.00       $3,610.48
MCSD Sale - Small CC                       $4.08     20        $40.00        $41.60      14        $28.00       $29.12      248         $496.00         $526.72
MCSD Property Sold List                   $12.00      0          $0.00         $0.00      2        $20.00        $4.00       16         $160.00          $28.00
MCSD Property Sold List CC                $13.26      0          $0.00         $0.00     11       $110.00       $35.86      146       $1,460.00         $440.10
                                  Total             6315      $888.00     $17,277.56    5553      $766.00    $15,017.18    68267     $10,942.00     $171,651.70
Police/Sheriff Reports
Limited Criminal History Report           $15.00    239      $2,390.00     $1,195.00    387      $3,870.00    $1,935.00    2392      $23,920.00      $12,415.00
Incident-IPD                               $6.00    248      $1,240.00      $248.00     287      $1,435.00     $287.00      3308     $16,540.00       $4,261.00
Incident-IPD CC                            $7.14    107       $535.00       $228.98      65       $325.00      $139.10       782      $1,455.00       $2,069.38
Incident-MCSD                              $6.00    355      $1,775.00      $355.00     266      $1,330.00     $266.00      2939     $14,695.00       $4,448.00
Incident-MCSD CC                           $7.14     94       $470.00       $201.16       94      $470.00      $201.16       896      $1,775.00       $2,186.28
IPD OTC System CC                         varies    258     $20,476.00      $672.68     296     $22,648.00     $754.88      2597    $205,757.50      $26,551.51
Accident - Sub                             $6.00   1309      $6,545.00     $1,309.00   1435      $7,175.00    $1,435.00   15426      $77,130.00      $20,536.00
Accident - IPD CC                          $7.14    112       $560.00       $112.00     184       $920.00      $184.00      716       $3,580.00       $1,184.34
Accident -MCSD CC                          $7.14    120       $600.00       $120.00     178       $890.00      $178.00      726       $3,630.00       $1,239.20
                                  Total             2842    $34,591.00     $4,441.82    3192    $39,063.00    $5,380.14    29782    $353,147.50      $74,791.71
Miscellaneous Services
Corp Counsel Parking Tickets              varies    413      $9,792.50      $617.11     545          $0.00        $0.00     3672     $69,164.50      $14,365.33
Corp Counsel OTC System CC                varies     18      $2,982.55       $78.02      12      $1,847.01      $49.17        55      $8,450.42       $3,916.83
ACCD Online Donations                     varies      0          $0.00         $0.00      0          $0.00        $0.00        1      $5,945.00         $216.82
ACCD OTC System CC                        varies    103      $5,436.00      $213.78     105      $5,923.00     $225.56      1188     $62,920.29       $7,586.77
Wayne Twp OTC System CC                   varies      5       $730.30        $19.70      13      $1,663.48      $46.52        67     $13,035.04       $1,008.74
Wayne Twp EMS Training Registration       varies     16      $1,797.72       $52.28      14      $1,863.45      $51.55        71      $9,433.90       $2,007.27
DMD OTC System CC                         varies      2       $476.00        $11.56        7     $2,335.10      $53.84        27      $6,508.20         $579.85
                                  Total             555     $20,739.07      $980.89     696     $13,632.04     $426.64      5079    $173,676.65      $29,142.38
Subscription Revenue
New/Renewal                               varies                 $0.00     $6,175.00                 $0.00       $0.00                    $0.00      $48,365.00
                          Grand Totals             36460   $350,281.10   $108,555.08   34499   $332,312.73   $97,208.38   381931   $3,344,763.01   $1,344,917.71
Note: Shaded Ci/Co Revenue line items are not accounted as gross revenue by Civicnet


                                                                                                                                                             10
2005 SUBSCRIPTION TOTALS/HISTORY

                     Jan        Feb     Mar     Apr    May      Jun     Jul    Aug      Sep     Oct     Nov    Dec

    2005             2509       2535    2565    2585    2615    2670    2672    2724    2725    2751    2759
 prior month %
 change              0.2%      1.0%    1.2%    0.8%    1.2%    2.1%    0.1%    1.9%    0.0%    1.0%     0.3%
 prior year %
 change (2004)   14.5%         13.6%   11.8%   10.7%   11.6%   14.0%   12.2%   13.0%   12.0%   12.4%   11.7%
     2004            2191       2232    2294    2335    2344    2342    2382    2411    2433    2447    2469   2505
 prior year %
 change (2002)       14%       5.4%    5.4%    2.7%    4.1%    3.7%    2.8%    3.6%    2.3%    2.5%     3.6%   1.8%
     2003            1917       1915    1943    1965    1987    2029    2046    2081    2044    2097    2114   2141




                                                 CivicNet Subscriptions

                     3000

                     2500

                     2000
                                                                                                       2005
                     1500                                                                              2004
                                                                                                       2003
                     1000

                      500

                           0
                               Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec




IN CLOSING

Please don’t hesitate to contact me regarding the Director’s Report. Comments and questions are always
welcome!

Respectfully submitted,

Laura Lindenbusch
Director
233-2381
laura@civicnet.net




                                                                                                                      11
ENHANCED ACCESS REVIEW COMMITTEE / IT BOARD

                   C I V I C N E T D I R E C TO R ' S R E P O RT
                                                 December 2005




                                                          1
CONTENTS




CIVICNET HIGHLIGHTS                           3




PROJECT REPORT

Active Project Status                         4

Pending/On Hold Project Status                6



CIVICNET PERFORMANCE

CivicNet Financial Statement                  7

CivicNet Adjusted Gross Revenue History       8

Transaction Summary Information and History   9

Transaction Activity Detail                   10

Subscription Information                      12



IN CLOSING
Closing Statement                             12




                                                   2
CIVICNET HIGHLIGHTS

Reminder: Financial data is reported on a one-month delay. This means that
financials for December 2005 will be detailed in the report distributed in     December at a Glance
February 2006.

2005 was a very productive year, with CivicNet deploying 10 new
services for Indianapolis and Marion County agencies. In addition,
10 existing services were enhanced to provide improved service.              Transactions…………………. 30,346
Transactions for 2005 topped 412,000, exceed the prior year by
more than 16%. Also during 2005, CivicNet collected more than                Subscribers................................. 2,775
$3.6 million in 2005 for City and County agencies. As 2006 kicks
off, CivicNet has four new services in progress and fourteen                 Statutory Funds Collected.... $288,596
existing services being upgraded.

To ensure efficiency in the craft license renewal application for the
Division of Compliance, CivicNet deployed a change to the                      Project Highlights
expiration and on-hold dates. This change populates both the
expiration dates and on-hold dates in the Tidemark database. Hard
copy insurance and bond information is to be submitted to the
Division of Compliance within 14 calendar days to complete the
                                                                             Craft License Renewal Change….Deployed
license renewal process. The change will automatically expire the
renewal application in 14 days for craft license contractors who do
not submit the required papers.                                              Permitting Compliance Card Change
                                                                             Request ....................................... Testing
To prepare for 2006, CivicNet made several development changes
to the Division of Compliance online permitting services which will          Permitting Expiration Date Change Request
be deployed in early January. The first change involves upgrading            ................................................... Testing
the completion card application to include the final date. The second
change will set the expiration date 180 days from the inspection             Completion Adding 2006 Folders .. Testing
date for online inspection requests. The final change created the
2006 folders for Master and Structural Permits to direct permit
attachments to the correct folder for review and approval.                     Marketing

CivicNet also made extensive changes to the Animal Care and
Control Division Online Donation service which will deploy in                ACC Donation Page Changes ........ Testing
early January. Changes include updating error messages for users
presented with failed transactions. CivicNet is also revamping the
online donation page to help clarify where the funds are directed.

The CivicNet marketing team delivered the promotional brochures              Division of Compliance Brochure…
to the Division of Compliance. This brochure has been placed in              ............................................... Delivered
the main office lobby and will be used to educate visitors and new
contractors about online permitting services.                                ACCD Marketing Proposal……
                                                                             …………….……………... ...Submitted
The Canine CrimeStoppers marketing proposal for Animal Care and
Control has been presented to the agency for review. ACC
requested that CivicNet to submit a proposal for creation of design
concepts, which would be funded by the ACC marketing budget.




                                                                                                                                      3
ACTIVE PROJECTS 2005

          PROJECT            AGENCY                         NOTES                       STATUS       DATE
    Electrical Permit      Division of    Upgrade options to prevent permit           Deployment    12/30/05
    Upgrade                Compliance     cancellations from user errors. Deployed
                                          1/4/05.
   Civil Court Searches    Marion County Add back buton feature to prevent double Deployment        12/30/05
   Upgrade                 Clerk’s Office billing. Deployed 1/12/05.
   Permit Billing EOM      Division of    Enhancement to existing service for billing Deployment    12/30/05
   reports                 Compliance     reports to generate automatically.
                                          Deployed 1/13/05.
    MCSD Real Estate       MCSD           Provide list of properties sold from each Deployment      12/30/05
    List Sold properties                  month foreclosure list. Deployed 1/18/05.

   Property Search      Marion County Provide back button feature to prevent       Deployment       12/30/05
   Upgrade              Treasurer’s    double billing by individual browsers.
                        Office         Deployed 1/31/05.
   Online Animal Care Animal Care Generate automatic list of donor’s for           Deployment       12/30/05
   and Control Donation and Control    EOM report. Deployed 2/8.05.
   Bid Package          Purchasing     Develop admin screens for link to bids that Deployment       12/30/05
   Download Admin       Division       are available online. Deployed 2/17/05
   Screens
   Marriage License     Marion County Provide one link to search mainframe and Deployment           12/30/05
   Upgrade              Clerk’s Office database. Deployed 2/21/05.
   Criminal Court       Marion County Provide back button feature to prevent       Deployment       12/30/05
   Records Upgrade      Clerk’s Office double billing by individual browsers.
                                       Deployed 2/21/05.
   Online Inspection    Division of    Provide online request for permit           Deployment       12/30/05
   Request – Master     Compliance     inspection. Deployed 4/5/05
    Special Permits        Controller’s   Migrate to the new version of the service Deployment      12/30/05
    Upgrade                Office         and move to SSL. Deployed 4/18/05
    JJISS Expansion –      Juvenile JusticeExpand Juvenile Justice Information         Deployment   12/30/05
    Wayne Township                         Sharing System to Wayne Township
    Schools                                Schools. Deployed 5/16/05.
    JJISS Expansion –      Juvenile JusticeExpand Juvenile Justice Information         Deployment   12/30/05
    Decatur Township                       Sharing System to Decatur Township.
    Schools                                Deployed 5/23/05.
    Over-the-Counter       Department of Allow DMD to accept credit cards for          Deployment   12/30/05
    (OTC) credit card      Metropolitian zoning fees collected in-office. Deployed
    processing             Development 7/7/05.
    Over-the-Counter       Corporation     Allow the Office of Corporation Counsel     Deployment   12/30/05
    (OTC) credit card      Counsel         to accept credit cards for fines and fees
    processing                             collected in-office. Deployed 7/7/05.


                                                                                                           4
     PROJECT              AGENCY                       NOTES                     STATUS         DATE
Property Owner          Division of    Allow property owners to submit request Deployment      12/30/05
Permits Online          Compliance     and receive permits online. Deployed
                                       7/20/05.
Accident Reports Web IPD               Connect to IPD new accident server.     Deployment      12/30/05
Service                                Deployed 9/15/05.
Bulk Property Look      Treasurer’s    Provide bulk property look up for large   Deployment    12/30/05
Up                      Office         customers through a batch service.
                                       Reguests are currently processed manually
                                       by Treasurer’s staff. Deployed 10/26/05.
Completion Card         Division of    Allow completion cards to be filed for    Deployment    12/30/05
Upgrade                 Compliance     STR, ELE, HTG and PLM permits that do
                                       not require inspections. Deployed
                                       10/28/05.
Craftsman License       Divison of     Allow online license renewal for          Deployed      12/30/05
Renewal                 Compliance     craftsman. Deployed 11/21/05.
Craft License Upgrade Division of      Change application to include expiration   Deployment   12/30/05
                       Compliance – date and on-hold dated. Deployed
                       Change          11/21/05.
                       Request
JJISS Expansion –      Juvenile JusticeExpand Juvenile Justice Information        Testing      12/30/05
Franklin Township                      Sharing System to Franklin Township.
Schools
Application date       Division of     Upgrade the completion card to include     Testing      12/30/05
change- competion      Compliance      final date.
card
Application date       Division of     Change date to be set from 180 days from   Testing      12/30/05
change- inspection     Compliance      date inspection requested.
date
2006 Master/Structural Division of     Route attachments to 2006 folders for PM   Testing      12/30/05
Folder routing         Compliance      and STR Permits.
Online donation page-   Animal Care & Allow validation and error messages to      Development 12/30/05
validation and error    Control       state problem for user.
message changes
Online donation page-   Animal Care & Revamp donation page to include            Development 12/30/05
revamp donation page    Control       information about fund distrubtion and tax
                                      deductible information.
Web Licensing           Divison of    Upgrade to all seven online permitting       Development 12/30/05
Upgrade                 Compliance    types to validate users with the Division of
                                      Compliance Web Licensing database.
Online Waiver Form      Custodial     Create online questionairre to determine if Planning     12/30/05
                        Agencies      agency/organization qualifies for online
                                      waiver.
Pay ACCD fines          Animal Care & Develop online payment portal for ACCD Planning          12/30/05
online                  Control       to allow citizens to pay fines online.




                                                                                                      5
PENDING/ON-HOLD PROJECTS

           PROJECT               AGENCY                        NOTES                     STATUS DATE
   Property Tax Payments      Treasurer’s      Online property tax payments.             On Hold 12/30/05
                              Office
   Oversize/Overweight        Division of      Provide online request and approval for TBD       12/30/05
   Permits                    Compliance       permit.
   Recorded Document Look Recorder’s           Service Request Approved 3/13/03.         On Hold 12/30/05
   up/Retrieval           Office               Agency agreements pending.
   Permit Expiration          Division of      Provide notification to contractors on    TBD     12/30/05
   Notification               Compliance       expiration of open permits.

   Online Child Support       Clerk’s Office Provide 24 hour service for online          On Hold 12/30/05
   Payments                                  payments via credit card.
   Tax Sale                 Auditor’s Office Provide tax sale property information for   TBD     12/30/05
                                             sold properties by parcel number.
   General Contractor       Division of      Allow submission completion cards           TBD     12/30/05
   Completion Card          Compliance       online for permits received in-office.
   Commissary Payments      MCSD             Provide Web service for payments to         TBD     12/30/05
                                             inmate commissary account.
   ITM Bid Package Download Purchasing       Allow free ITM bid packages to be           TBD     12/30/05
                            Division         downloaded.




                                                                                                  6
CIVICNET FINANCIALS – NOVEMBER 2005*

                                              Nov 2004       Nov 2005       YTD 2005
     Revenues                                   $102,664       $120,998      $1,262,855
     Cost of Revenues                            $13,100        $15,025        $149,740
     Adjusted Gross Revenue                      $89,564       $105,973      $1,113,115

     Operating Expenses                          $31,424        $37,340        $390,580
     Net Income/Loss – Before Taxes              $58,140        $68,633        $722,535

     Income Tax (Fed.,State,Deferred)            $24,188        $28,274        $301,586

     Net Income/Loss                             $33,952        $40,359        $420,949

     Enhanced Access Revenue Share                 $1,791         $2,119        $22,262


PLEASE NOTE:
*Financial data is not available as early in the month as other stats, and is reported on a one-month delay.
November 2005 financials are included in this report; financials for December 2005 will be reported in February
2006.




                                                                                                              7
CIVICNET ADJUSTED GROSS REVENUE HISTORY

                 Jan     Feb      Mar        Apr      May      Jun      Jul      Aug      Sep      Oct      Nov      Dec

   2005         80617   91446    105752     102619   104815   105570   91673    109545   105049   110056   105973
prior month %                                                               -
change          3.9%    13.4%     15.6%      -3.0%    2.1%     0.7%    13.2%    19.5%     -4.1%    4.8%     -3.7%
prior year %
change (2004)    30%    51.6%     23.8%     17.5%    22.5%    20.8%    16.5%    29.1%    16.4%    17.5%    18.3%
    2004        61779   60322     85436      87365    85564    87422   78678     84832    90264    93625    89564   77603
prior year %
change (2003)    40%     28%       60%        63%      54%      39%     20%       40%      48%      41%      65%     38%
    2003        44161   47125     53343      53698    55494    62754   65480     60696    60846    66538    54416   56071




                                    CivicNet Adjusted Gross Revenue
                                          (Gross Revenue Less Cost of Revenue)

                 120000

                 100000

                   80000                                                                            2005
                   60000                                                                            2004

                   40000                                                                            2003

                   20000

                        0
                               Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec




                                                                                                                            8
2005 TRANSACTIONS

                 Jan        Feb     Mar      Apr     May       Jun     Jul       Aug      Sep     Oct      Nov     Dec

   2005         30175      30653   37259    35160   36057     36871   31550      38246   35001   36460    34499   30346
prior month %                                                              -                                           -
change          10.1%       1.6%   21.6%    -5.6%    2.6%     2.3%    14.4%      21.2%   -8.5%   4.2%     -5.4%   12.0%
prior year %
change (2004)   40.4%      41.5%   19.2%    9.1%    16.3%     16.0%    3.1%      17.2%   7.8%    14.4%    12.1%   10.7%
    2004        21486      21660   31264    32215   31009     31785   30609      32637   32477   31860    30778   27408
prior year %
change (2003)    34%        46%       62%    65%      57%      38%     32%        51%     44%      31%     46%     32%
    2003        15987      14816   19295    19467   19756     22950   23251      21562   22554   24294    21052   20803


                                            CivicNet Transactions

                45000
                40000
                35000
                30000
                                                                                                   2005
                25000
                                                                                                   2004
                20000
                                                                                                   2003
                15000
                10000
                 5000
                       0
                           Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec




CIVICNET TRANSACTION HISTORY

             1997            1998       1999         2000        2001           2002      2003       2004          2005
January                       3,880      6,239       12,613      17,543         14,718    15,987     21,486        30,175
February                      3,608      7,507       12,819      15,835         14,165    14,816     21,660        30,653
March                         3,154      9,523       14,964      18,233         15,038    19,295     31,264        37,259
April                         5,502     10,009       13,543      17,089         17,597    19,467     32,215        35,160
May                           5,503      9,918       15,481      18,057         17,819    19,756     31,009        36,057
June                          6,125     10,482       15,803      15,191         17,474    22,950     31,785        36,871
July                          7,529     11,277       17,306      15,544         18,890    23,251     30,609        31,550
August                        6,875     12,264       19,269      19,114         20,407    21,585     32,637        38,246
September                     6,412     13,676       17,116      14,513         18,801    22,554     32,477        35,001
October                       7,539     13,628       17,437      18,627         22,387    24,294     31,860        36,460
November                      7,437     15,109       18,021      18,974         18,247    21,052     30,778        34,499
December 4,813                6,375     12,656       13,776      12,248         15,056    20,803     27,408        30,346
     Totals 4,813            69,939    132,288      188,148     200,968        210,599   245,810    355,188       412,277
Growth/prev. year          1353.1%      89.1%        42.2%        6.8%           4.8%     16.7%      44.5%         16.1%



                                                                                                                            9
2005 TRANSACTIONS ~ ACTIVITY DETAIL


             2005 ACTIVITY                                November-05                       December-05                           Year-To-Date
                                        Fee      Trans   Ci/Co Rev    CN Rev        Trans   Ci/Co Rev   CN Rev         Trans     Ci/Co Rev        CN Rev
Criminal Court Services
Name Search Sub                         $2.00    10898         $0.00   $21,796.00   8471          $0.00   $16,942.00   133950          $0.00     $246,104.00
Name Search CC                          $3.06     1028         $0.00    $3,145.68    734          $0.00    $2,246.04     7923          $0.00      $21,098.70
Case Summary Sub                        $5.00    2325          $0.00   $11,625.00   2020          $0.00   $10,100.00   27070           $0.00     $123,725.00
Case Summary CC                         $6.12     137          $0.00     $838.44     124          $0.00     $758.88      1755          $0.00       $9,902.16
Party Booking Sub                       $5.00     158          $0.00     $790.00     104          $0.00     $520.00     1643           $0.00       $7,425.00
Party Booking CC                        $6.12       21         $0.00     $128.52       31         $0.00     $189.72      337           $0.00       $1,933.92
                                Total            14567         $0.00   $38,323.64   11484         $0.00   $30,756.64   172678          $0.00     $410,188.78
Civil Court Services
Case Summary Sub                        $5.00    3951          $0.00   $19,755.00   4114          $0.00   $20,570.00   42250           $0.00     $191,495.00
Case Summary CC                         $6.12     315          $0.00    $1,927.80    274          $0.00    $1,676.88     3671          $0.00      $20,538.72
Judgments Sub                           $3.00     872          $0.00    $2,616.00    832          $0.00    $2,496.00   11796           $0.00      $32,772.00
Judgments CC                            $4.08       33         $0.00     $134.64       46         $0.00     $187.68      540           $0.00       $2,068.56
Summons                                 $1.00    1656          $0.00    $1,656.00   1780          $0.00    $1,780.00   20537           $0.00      $18,881.00
Tax Warrant                             $1.00      806         $0.00     $806.00     1130         $0.00    $1,130.00    14409          $0.00      $13,603.00
Tax Satisfaction                        $1.00     339          $0.00     $339.00     462          $0.00     $462.00     6492           $0.00       $6,153.00
Traffic Tickets                         varies     636    $87,198.84    $2,392.68    618     $84,827.75    $2,326.93     6377    $880,578.09      $99,745.42
Clerk's Office OTC System CC            varies     211    $35,946.65     $934.16     207     $36,368.08     $938.51      2941    $525,107.83      $51,205.75
                                Total             8819   $123,145.49   $30,561.28   9463    $121,195.83   $31,568.00   109013   $1,405,685.92    $436,462.45
Permit Services
ROW                                     varies     427    $21,997.00    $1,660.00    365     $24,537.00    $1,448.00     5246    $294,877.60      $42,160.00
Electrical                              varies    200     $16,373.76     $800.00     149      $5,858.23     $596.00      2398    $186,595.12      $25,772.88
Heating & Cooling                       varies     370    $13,489.24    $1,480.00    293      $8,897.09    $1,172.00     4146    $127,726.12      $25,134.76
Plumbing                                varies    154      $9,944.17     $616.00     117      $3,860.38     $468.00      2008     $99,351.17      $12,637.97
Sewer                                   varies     154    $11,325.00     $616.00     110      $8,100.00     $440.00      1643    $121,200.00      $17,635.00
Electrical self-c tags                  varies       6     $1,155.00      $18.00        8     $1,587.00      $24.00        77     $17,691.00       $3,410.00
Structural                              varies      31     $1,409.63     $124.00        4      $150.00       $16.00       360         $43.81       $3,880.85
Master                                  varies      78    $30,467.16     $858.00       75    $26,403.56     $825.00       727    $258,897.70      $51,392.65
Div. of Compliance OTC System CC        varies    235     $42,885.24    $1,097.40    225          $0.00        $0.00     2616    $441,855.12      $58,100.50
General Contractor License Renewal      varies       2      $500.00       $16.12        0         $0.00        $0.00      145     $32,020.00       $1,317.98
Craft License Renewal                   varies       9     $6,050.00     $191.38       48    $27,600.00     $882.48        57     $33,650.00        $882.48
Property Owner Permit Filing            varies       4         $0.00      $20.40        1         $0.00        $5.10       18          $0.00         $71.40
Property Owner Permit Issue             varies       2      $110.00         $2.20       0         $0.00        $0.00       13        $380.00        $145.40
                                Total             1672   $155,706.20    $7,499.50   1395    $106,993.26    $5,876.58    19454   $1,629,500.03    $242,516.91

                                                                                                                                                       10
Property Information
Property Records                           $3.00   3931          $0.00    $11,793.00    3080         $0.00    $9,240.00    52329          $0.00     $145,194.00
Prop Records CC                            $4.08    392          $0.00     $1,599.36    717          $0.00    $2,925.36     5273          $0.00      $19,914.48
Prop Owner History                         $1.00    820          $0.00      $820.00     628          $0.00     $628.00     10245          $0.00       $9,425.00
Prop Owner Hx CC                           $2.04    139          $0.00      $283.56     119          $0.00     $242.76      1596          $0.00       $2,972.28
Parcel History                             $1.00    146          $0.00      $146.00     101          $0.00     $101.00     1795           $0.00       $1,649.00
Parcel Hx CC                               $2.04     34          $0.00       $69.36       22         $0.00      $44.88       341          $0.00         $626.28
MCSD Sale - Big                           $13.00     11       $110.00        $33.00       8        $80.00       $24.00       120      $1,200.00         $427.00
MCSD Sale - Small                          $3.00      4          $8.00         $4.00      6        $12.00        $6.00        84        $168.00          $98.00
MCSD Sale - Big CC                        $14.28     49       $490.00       $199.92      58       $580.00      $236.64      813       $8,130.00       $3,847.12
MCSD Sale - Small CC                       $4.08     14        $28.00        $29.12      13        $26.00       $27.04      261         $522.00         $553.76
MCSD Property Sold List                   $12.00      2        $20.00          $4.00      1        $10.00        $2.00       17         $170.00          $30.00
MCSD Property Sold List CC                $13.26     11       $110.00        $35.86      14       $140.00       $45.64      160       $1,600.00         $485.74
                                  Total             5553      $766.00     $15,017.18    4767      $848.00    $13,523.32    73034     $11,790.00     $185,175.02
Police/Sheriff Reports
Limited Criminal History Report           $15.00    387      $3,870.00     $1,935.00    108      $1,080.00     $540.00     2500      $25,000.00      $12,955.00
Incident-IPD                               $6.00    287      $1,435.00      $287.00     286      $1,430.00     $286.00      3594     $17,970.00       $4,547.00
Incident-IPD CC                            $7.14     65       $325.00       $139.10      57       $285.00      $121.98       839      $1,740.00       $2,191.36
Incident-MCSD                              $6.00    266      $1,330.00      $266.00     252      $1,260.00     $252.00      3191     $15,955.00       $4,700.00
Incident-MCSD CC                           $7.14     94       $470.00       $201.16       80      $400.00      $171.20       976      $2,175.00       $2,357.48
IPD OTC System CC                         varies    296     $22,648.00      $754.88     180     $13,850.00     $460.60      2777    $219,607.50      $27,012.11
Accident - Sub                             $6.00   1435      $7,175.00     $1,435.00   1335      $6,675.00    $1,335.00   16761      $83,805.00      $21,871.00
Accident - IPD CC                          $7.14    184       $920.00       $184.00     132       $660.00      $132.00      848       $4,240.00       $1,316.34
Accident -MCSD CC                          $7.14    178       $890.00       $178.00     145       $725.00      $145.00      871       $4,355.00       $1,384.20
                                  Total             3192    $39,063.00     $5,380.14    2575    $26,365.00    $3,443.78    32357    $379,512.50      $78,235.49
Miscellaneous Services
Corp Counsel Parking Tickets              varies    545          $0.00         $0.00     470    $13,010.00     $739.60      4142     $82,174.50      $15,104.93
Corp Counsel OTC System CC                varies     12      $1,847.01       $49.17      19      $3,638.85      $92.15        74     $12,089.27       $4,008.98
ACCD Online Donations                     varies      0          $0.00         $0.00      7       $282.21       $12.79         8      $6,227.21         $229.61
ACCD OTC System CC                        varies    105      $5,923.00      $225.56     116      $6,589.00     $250.10      1304     $69,509.29       $7,836.87
Wayne Twp OTC System CC                   varies     13      $1,663.48       $46.52      11      $3,150.75      $74.23        78     $16,185.79       $1,082.97
Wayne Twp EMS Training Registration       varies     14      $1,863.45       $51.55      26      $2,562.23      $77.77        97     $11,996.13       $2,085.04
DMD OTC System CC                         varies      7      $2,335.10       $53.84      13      $3,961.40      $92.48        40     $10,469.60         $672.33
                                  Total             696     $13,632.04    $35,622.20    662     $33,194.44    $1,339.12     5741    $206,871.09      $30,481.50
Subscription Revenue
New/Renewal                               varies                 $0.00     $5,400.00                 $0.00       $0.00                    $0.00      $48,365.00
                          Grand Totals             34499   $332,312.73   $132,403.94   30346   $288,596.53   $86,507.44   412277   $3,633,359.54   $1,431,425.15
Note: Shaded Ci/Co Revenue line items are not accounted as gross revenue by Civicnet


                                                                                                                                                             11
2005 SUBSCRIPTION TOTALS/HISTORY

                     Jan        Feb     Mar     Apr    May      Jun     Jul    Aug      Sep     Oct      Nov     Dec

     2005            2509       2535    2565    2585    2615    2670    2672    2724    2725    2751     2759    2775
 prior month %
 change              0.2%      1.0%    1.2%    0.8%    1.2%    2.1%    0.1%    1.9%    0.0%    1.0%     0.3%    0.6%
 prior year %
 change (2004)   14.5%         13.6%   11.8%   10.7%   11.6%   14.0%   12.2%   13.0%   12.0%   12.4%    11.7%   10.8%
     2004            2191       2232    2294    2335    2344    2342    2382    2411    2433    2447     2469    2505
 prior year %
 change (2002)       14%       5.4%    5.4%    2.7%    4.1%    3.7%    2.8%    3.6%    2.3%    2.5%     3.6%    1.8%
     2003            1917       1915    1943    1965    1987    2029    2046    2081    2044    2097     2114    2141




                                                 CivicNet Subscriptions

                     3000

                     2500

                     2000
                                                                                                       2005
                     1500                                                                              2004
                                                                                                       2003
                     1000

                     500

                           0
                               Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec




IN CLOSING

Please don’t hesitate to contact me regarding the Director’s Report. Comments and questions are always
welcome!

Respectfully submitted,

Laura Lindenbusch
Director
233-2381
laura@civicnet.net




                                                                                                                        12
                                                  Information Technology Board
                                                                          Leading the way in enterprise-wide technology




                                  Geographic Information System Services
                                      Vendors Qualification Results

                                             January 24, 2006

On October 31, 2005, ISA published a Request for Qualifications (RFQ) for GIS Services.
The scope of work was divided into four service areas: Business Consulting, Application
Development, Data Services, and Systems Integration. On December 2nd, 2005 ISA received
vendors’ proposals and formed an evaluation team consisting of business users representing
City and County employees and technical staff from ISA.

The evaluation team evaluated the proposals according to the criteria specified in the RFQ
which consisted of: vendor experience, approach, pricing, presentation and MBE/WBE
qualification.

As a result of this qualification process, ISA placed the following vendors on the qualified
vendor list for GIS Business Consulting, Application Development, Data Services, and
Systems Integration:

       Environmental Systems Research Institute, Inc. (ESRI)
       Fuller, Mossbarger, Scott and May (FMSM Engineers)
       GIS Solutions, Inc.
       PlanGraphics, Inc.
       The Schneider Corporation
       Woolpert , Inc.

       Paul I. Cripe, Inc. was qualified to provide Business Consulting services.

       Geoanalytics, Inc. was qualified to provide Business Consulting, Application
       Development, and Systems Integration services.

       Pinnacle Mapping Technologies, Inc. was qualified to provide Business Consulting
       and Data Services.

       Sidwell GIS and Mapping Solutions was qualified to provide Application Development
       and Data Services.

This breakdown by service area allows ISA to assess the core competencies for each vendor
to determine subject matter experts for each technology area. As a result of this qualification
process ISA selected Woolpert as the primary vendor to provide general GIS services and
ongoing support. For future GIS projects ISA will issue a Request for Service (RFS) to
qualified vendors requesting proposals for a specific scope of work and cost estimates. Then
ISA will make the selection based on the proposal that provides the best quality of service
and potential cost savings to its prospective customers.


200 E. Washington Street,Suite 1942         Indianapolis, IN 46204-3327                         Phone 317-327-3100
                                                   Information Technology Board
                                                                           Leading the way in enterprise-wide technology




                                            RESOLUTION #06-01

                                      INFORMATION TECHNOLOGY BOARD


    Resolution Awarding Geographic Information Systems (GIS) Services Contract to
                                Woolpert, Inc., Inc.

Whereas, on October 31, 2005, the information Services Agency (ISA) published a Request
for Qualifications (“RFQ”) for GIS Services for the following service areas: Business
Consulting, Application Development, Data Services, and Systems Integration.

Whereas, ISA established an RFQ evaluation team consisting of business users
representing City and County employees and technical staff from the ISA GIS Division.

Whereas, ISA received a total of ten (10) proposals in response to the RFQ.

Whereas, the evaluation team reviewed each of the proposals in accordance with the criteria
set forth in the RFQ which consisted of: vendor experience, approach, pricing, presentation
and MBE/WBE qualification.

Whereas, ISA, with the consensus of the evaluation team selected Woolpert, Inc. as the
primary vendor to provide ongoing GIS development and support services.

NOW THEREFORE BE IT RESOLVED, that the IT Board authorizes the Chief Information
Officer to execute a two year Professional Service Agreement with Woolpert, Inc. for GIS
Services in an amount not to exceed $1.6 million.




_______________________________
Robert J. Clifford, Chairman
Information Technology Board




________________________________
Linda M. Enders, Secretary
Information Technology Board


January 24, 2006

200 E. Washington Street,Suite 1942          Indianapolis, IN 46204-3327                         Phone 317-327-3100
                                                                  INTERNET SERVICE AGREEMENT
                         Contract Classification:                         CHOOSE FROM LIST
                            TWTC Standard Terms and Conditions Attached                   TWTC Standard Terms and Conditions On File   Date:

                            Master Service Agreement Attached                             Master Service Agreement On File             Date:

General Terms: Customer also agrees to TWTC’s Standard Terms and Conditions or Master Services Agreement referred to above and incorporated by this reference, which
shall only apply to the Internet Services purchased hereunder.
Usage: The Customer will not originate the transmission of or store material in violation of any Federal or state laws or regulations, including, but not limited to, obscenity,
indecency, defamation or infringement of trademark or copyright. Customer agrees to adhere to TWTC’s Acceptable Use Policy (“AUP”), which is located at
http://info.twtelecom.net/info.php?id=2, as the same may be modified from time to time.
Customer Premises Equipment: In the event Customer purchases any equipment from TWTC, the charges for which are set forth below, TWTC will provide the initial
configuration, installation, and testing to ensure the equipment functions properly. TWTC otherwise provides the equipment "AS IS" and disclaims all warranties, express or
implied, including the warranties of merchantability and fitness for a particular purpose. Once the equipment is installed and working, Customer assumes full responsibility for
the equipment, including maintenance, repair, configuration, and troubleshooting. Customer may apply for a warranty or purchase a maintenance agreement directly from Cisco
Systems, http://www.cisco.com/. If Customer cancels or modifies an order to purchase customer premises equipment from TWTC prior to installation, restocking charges may
apply.

                                                                               Customer Information

 Customer Name:                                                                          Account Number:
 Service Address:                                                                          Billing Address:
   City, State, Zip:                                                                        City, State, Zip:
      Procurement
           Contact:                                                                         Billing Contact:
              Phone:                                                                                     Phone:
                  Fax:                                                                                       Fax:
               Email:                                                                                     Email:


                                                      Term: CHOOSE FROM LIST
Customer approves and accepts this Internet Service Agreement ("Agreement") which fully incorporates the associated Time Warner Telecom Standard Terms and Conditions
or Master Services Agreement attached or referred to in this order. Desired Installation Date is subject to Time Warner Telecom internal provisioning intervals, which are
specific to service type, quantity, location and availability. Provisioning interval begins after receipt of signed order and any other required documentation. The Time Warner
Telecom account person will provide a firm due date to customer upon receipt of all required information. Customer acknowledges that the individual executing this Agreement
has full and complete authority to bind Customer.

Customer has read and agrees with the IP policy at http://info.twtelecom.net/info.php?id=26, the Acceptable Use Policy at http://info.twtelecom.net/info.php?id=2, and the
Completion of Service Policy at http://info.twtelecom.net/info.php?id=3

If Managed Security Services ("MSS") are included in this Agreement, Customer has read and agrees with the Managed Security Service Addendum attached hereto and
incorporated herein by reference as Exhibit A.
CLICK HERE AND CHOOSE FROM LIST




Accepted by TWTC:                                                                      Service Order Accepted by Customer:

                                                                                       Customer Name:




Signature:                                                                             Signature:
Name:                                                                                  Name:
Title:                                                                                 Title:
Date:                                                                                  Date:
Sales Person:




    Revised 11/29/2004                                                              Page 1 of 4
Service Description                                                    Unit Price     Quantity           Monthly Total             Unit Install             Total Install

Internet Access (Bandwidth)

             Mbps                                      Offering
                                 15                    Ethernet
     Usage rate table for Burstable service attached


Internet Transport (Local Loop)

                   CLICK HERE FOR CHOICE
                                        Select EIS Product Delivery:    Collocation                      NLAN              SNLAN
                             Ethernet or Fast Ethernet Interface        10 Mbps                          100 Mbps          10/100 Mbps
                                Gigabit Customer Fiber Interface:       Multi-mode                       Single-mode
Equipment Purchases

Router
CSU /DSU
Miscellaneous


Other

Primary DNS (11+) -
Secondary DNS (51+)

Managed Security Services

             Mbps                                      Offering
                                      CLICK HERE FOR CHOICE
                                           MSS Product Delivery:        Network-based                    CPE-based         Both
Shared Web Hosting
                          Offering
                   CLICK HERE FOR CHOICE
TOTAL                                                                                                $                 -                                $                   -




Included Services for Internet Service:
 *Primary DNS (up to 10 domains)
 *Secondary DNS (up to 50 domains)
 *IP address space with proper justification
 *Customer premise router available through TWTC for an additional charge
 *24 x 7 Internet trouble shooting of Internet Access and Transport (excludes router and CSU/DSU purchased through TWTC)
 *Full-service Usenet NNRP/NNTP access and/or feeds (on request)
 *Web-based bandwidth usage reports, inbound and outbound traffic (on request)#
 *Backup MX (mail exchange) record (on request)
 *For Burstable Internet Access#:
       * Customer will be billed in advance for the base rate of the service and billed in arrears for prior month's bandwidth utilization.
       * The price listed in the pricing section above for Burstable Internet Access services represents the base rate to the customer each month
          regardless of utilization. Additional utilization charges apply to this service based on the rate-table listed in the Notes section of this
          Agreement.
       * Customer agrees not to limit or hinder TWTC's access to the TWTC owned interface used for purposes of determining actual usage. If
          Customer does not allow, or in any way hinders such access, TWTC, at its sole option, may charge Customer and Customer agrees to
          pay the maximum amount of actual usage available, or TWTC may suspend or terminate services and take any and all action under law
          or at equity to collect outstanding charges.
        * Usage calculations will be based on the 95th percentile of sustained bandwidth utilization. This encompassess both ingress and
          egress traffic, which are evaluated as independent statisics and not based on an aggregate basis.
 Note: # - Not available in all areas or on all products.




      Revised 11/29/2004                                                                         Page 2 of 4
Included Services for Shared Web Hosting:
TWTC’s Shared Web Hosting Service utilizes shared server platforms operating with either Linux or Microsoft operating systems. The servers are located in a safe,
controlled environment where they are maintained by qualified engineering staff and monitored on a 24x7 basis.
TWTC is responsible for providing the following:
* Service Availability Objective – TWTC's Hosting Solution (hereafter referred to as “TWTCHS”) will be available to Customer an average of 99.50% of the time during any
billing month. The average availability will be calculated based on availability during each 30-day billing period. Scheduled downtime for urgent maintenance of up to two (2)
hours per monthly billing period shall not be counted as downtime for the purpose of the availability calculation in the event TWTC provides Customer with prior email or
phone notice as soon as practicable of (and in no event less than twenty-four (24) hours before) the commencement of such scheduled downtime, and such scheduled
downtime does not take place on weekdays between 0600hr and 2000hr EST. Non-urgent maintenance of up to three (3) hours per month shall not be counted as downtime
for the purpose of the availability calculation provided that such non-urgent maintenance occurs M-F from 0000hr to 0500hr EST. From time to time, TWTC may submit to
Customer requests to perform maintenance outside of the mainteance windows described above, and Customer agrees to accomodate such requests as soon as reasonably
possible.
All other times during which the TWTCHS is not available shall be counted as downtime, including but not limited to, application not available. If TWTC reasonably determines
that the TWTCHS was unavailable for two or more (but fewer than four) consecutive hours during any calendar month, except as otherwise provided above for maintenance,
TWTC, upon Customer's request, will credit Customer’s account an amount equal to 1/30th of the recurring charges associated with the affected TWTCHS. If TWTC
reasonably determines that the TWTCHS was unavailable for four or more consecutive hours during any calendar month, except as otherwise provided above for
maintenance, TWTC, upon Customer's request, will credit Customer’s account an amount equal to 7/30th of the recurring charges associated with the affected TWTCHS.
The credits described above are in lieu of any applicable outage credits specified in the Agreement for TWTCHS.

* Hardware -- TWTC has hardware available on site for replacement. All hardware has a 24-hour replacement guarantee. In most cases defective hardware shall be
replaced in less than 12 hours.
* Network -- TWTC is constantly striving to improve the TWTC Network and performs continual audits, improvements and upgrades for hardware, software and bandwidth
resources to provide the highest performance network available. TWTC will work with Customers to resolve problems that may occur as a result of unstable external network
conditions.
* Disaster Recovery -- When a disruption occurs to TWTCHS, TWTC shall promptly begin efforts to restore the TWTCHS to properly process new incoming connections.
After the TWTCHS is restored, users will typically have access only to new data until data backups from offline sources are complete. All data not immediately accessible after
a disruption shall be restored from offline archives and made accessible within 14 hours of service disruption. In order to assure the readiness of TWTC operators to complete
the offline restoration process, TWTC runs frequent drills to test, troubleshoot and improve restoration performance. In the unlikely event that the TWTCHS is affected, the
following process and disaster recovery plan will be exercised:
* Service Disruptions -- Service disruptions shall be classified by degree of severity. TWTC has implemented three unique operational plans for disruptions to the TWTCHS.

   1. Support Time Frames
         a. Severity 1 Incident: TWTC’s server, network, or material application is experiencing an outage with no work-around. TWTC shall respond to user-initiated support
         tickets from the Operation Support Desk within 4 hours, and shall make continuous efforts on a 24/7 basis to resolve such outage.

         b. Severity 2 Incident: TWTC’s server, network, or material application is still up but performance is significantly degraded; however, a workaround exists; or the
         function that is unavailable is required for a secondary business process. TWTC shall respond to user-initiated support tickets from the Operation Support Desk within
         14 hours, and shall make continuous efforts, from 7 AM to 11 PM Eastern Standard Time, to resolve such problem.
         c. Severity 3 Incident: Day-to-day business requests or problems that deal with single servers in a redundant environment (clustered servers or a server acting in
         concert to provide a client service, e.g., proxy services). TWTC shall respond to user-initiated support tickets from the Operation Support Desk within 74 hours, and
         shall make commercially reasonable efforts to answer such requests or resolve such problems.
* Service Unavailability -- If TWTCHS is temporarily unavailable due to server or network problems, all incoming connections shall be redirected to service unavailable
pages until server operation is restored.
   * Loss of Data: In the unlikely event that data becomes corrupted, data shall be recovered from offline, archived media within eight (8) hours after the TWTCHS is
   restored.
   * Disruption Recovery -- TWTC technicians and automated monitoring systems shall continually assess availability and response times. Any disruption shall be
   immediately reported to system operators. TWTC's system operators, who are able to diagnose system failure modes and implement recovery plans, shall be available 24
   hours per day, seven days per week. TWTC's system operators have 24/7 access to all relevant server locations.

The Customer is solely responsible for providing the following:
* Reading the Welcome Letter and appropriate guides prior to setting up the server.
* Supplying a personal computer that has Internet connectivity and uses a web browser that meets TWTC’s minimum standards (as of 08/24/2004, Netscape Navigator
version 4.7 or later, Microsoft Internet Explorer version 5.0 or later). These standards may change in the future. To manage the server from the user interface (UI), Customer
must have Java and Java Script enabled.
* File Transfer Protocol (FTP) and a Graphical User Interface (GUI) version of an FTP program is preferred.
* Internet connection to remotely access and administer the server.
* Customer is responsible for uploading site/email/FTP information to the server.
* Customer is responsible for all third-party software they load to the server.
* Customer is responsible for administration and provisioning of email clients pointed at the email server.




    Revised 11/29/2004                                                               Page 3 of 4
Internet Information                                 TWTC         Customer                   Other

Primary DNS provided by?                            YES            YES                 YES                    Domain Name(s)?
Secondary DNS provided by?                          YES            YES                 YES                    Domain Name(s)?
Shared Web Hosting Domain Name(s)?
Zone listings obtained?                             NO             YES
Number of IP's requested?                                        (If over 2 usable requested, must submit IP justification form located at http://info.twtelecom.net/ip.html)

Customer Multihoming?                               NO             YES             If YES, with who?
Customer requesting BGP?                            NO             YES             BGP request form required, see http://info.twtelecom.net/
Customer an ISP?                                    NO             YES             If YES, describe in Notes section
Usenet NNRP Newsread?                               NO             YES
Usenet NNTP Newsfeed?                               NO             YES
Bandwidth utilization reports?                      NO             YES
Note: Customer is responsible for any changes that need to be made with the Customer's DNS registrar.



Hardware

Router:                                          Mfg:                              Model:
CSU/DSU:                                         Mfg:                              Model:
Provided by                                         TWTC          Customer               Integrator
Configure TWTC provided hardware? *                 TWTC          Customer         If TWTC, describe in Notes section
Packet Filter                                       NO            Standard         (no inbound connections except DNS and SMTP)
Firewall                                            NO             YES             Mfg / Model:
* TWTC will only configure equipment purchased from TWTC.



Notes:




    Revised 11/29/2004                                                         Page 4 of 4
                                                   Information Technology Board
                                                                           Leading the way in enterprise-wide technology




                                            RESOLUTION # 06-02

                                      INFORMATION TECHNOLOGY BOARD


  Resolution to select Internet Service Provider for City of Indianapolis/Marion County


Whereas, the Information Services Agency currently receives ISP (Internet Service Provider)
Services from nFrame, for a monthly charge of $4,760.00, for one 10mb (megabyte),
burstable to15mb circuit, and that bandwidth is fully utilized during business hours, and

Whereas, the Information Services Agency desires to increase the bandwidth available to the
City/County by converting the Burstable 15mb circuit to a full 15 mb circuit, adding an
additional 15mb circuit and utilizing a service that has disaster recovery capabilities, and

Whereas, the Information Services Agency solicited pricing for providing ISP services to the
primary and back-up City County network sites and received responses from four vendors,
and

Whereas, the response from Time Warner Telecom met all the requirements and offered the
best pricing options.

NOW THEREFORE BE IT RESOLVED, the Information Technology Board authorizes the
Chief Information Officer to enter into an agreement for ISP services with Time Warner
Telecom, to establish two 15mb circuits with disaster recovery capacity, for a term of thirty-six
months in a monthly amount of $3,340.00, ($40,080.00 annually, $120,240.00 for term of
contract.)




_______________________________
Robert J. Clifford, Chairman
Information Technology Board




________________________________
Linda M. Enders, Secretary
Information Technology Board


January 24, 2006

200 E. Washington Street,Suite 1942          Indianapolis, IN 46204-3327                         Phone 317-327-3100
Major Project Updates:
Property System
 Northrop Grumman has completed the
 technical review
   A request for cost estimates of items
   referred to in the document has been
   submitted to NG
 Load and stress test
   Funding for this task must be
   established and approved
Major Project Updates:
Statewide Voter Registration
 Marion County issues to be resolved:
   Help Desk MOU between ISA and Quest
   Rewrite of Polling Place Locator
   MC disaster recovery planning
   Internet bandwidth concerns
 Some of the State/Quest issues to be resolved:
   Speed and throughput must be improved
   The electronic delivery of registrations entered
   at the BMV branches to the VR input hoppers
   has been indefinitely postponed
    We have received no mention of the proposed
   mini-version of First Tuesday that is needed for
   disaster recovery purposes
                                                                                                                           9/30/06
                                                                                                                                        December 31, 2005




                                                                        Phase                                              8/15/06
                                                                                6




                                                                      User Interface
                                                                        & Go Live
                                                                         Phase
                                                                                5




                                                                         Cleanup
                               Upgrade JUSTIS to JUSTIS.NET




                                                                                                 Stage Three: 14 months




                                                                        Phase
                 STAGE THREE




                                                                                4
PROJECT UPDATE




                                                                     User Acceptance
                                                                         Testing
                                                                        Phase
                                                                                3




                                                                    Create Middle Tier
                                                                                                                            04/15/06
                                                                                                                            03/01/06
                                                                        Phase
                                                                                2




                                                                     Extend Database
                                                                                                                          07/11/05
                                                                         Phase                                             (offsite)
                                                                                1




                                                                   Convert Code and Data
                                                                                                                            1/23/06
                                                                      Setup Hardware                                        11-15-05
                                                                                                 days
                                                                                          77%


                                                                                                  55
                                                                        & Software
                               Prepare Dev and Test Environments




                                                                                                                            11/07/05
                                                                          Accept                                            9-21-05




                                                                                                 days
                                                                                          90%


                                                                                                  31
                                                                          Delivery
                 STAGE TWO




                                                                                                                            9/28/05
                                                                                                                             8-7-05




                                                                                          100%
                                                                         Facilitate




                                                                                                 days
                                                                                          10%


                                                                                                  5
                                                                         Purchase
                                                                                                                            9/21/05
                                                                         Establish                                           8-2-05




                                                                                                 days
                                                                                          100%


                                                                                                  67
                                                                         Financing
                                                                                                                            9/16/05
                                                                     Finalize Hardware                                      5-27-05




                                                                                                 days
                                                                                          100%


                                                                                                  37
                                                                        & Software
                                                                       Requirements
                                                                                                                           Authorized




                                                                                                 Effort Estimate:
                                                                                                 (calendar days)
                 STAGE ONE
                                                                     Scope Definition                                       4-20-05
                                                                    Activity Definition




                               Plan
                                                                      Resource Plan
                                                                      Cost Estimates
                                                                    Authorize Project
                                           Phase I Update
                                                                875000 Lines of
                                                                Code Converted
                          Aß??           2.4K         AbD.          (35%)
                                       Programs
                                         2.5M
                                         Lines
                                                      65 %
                                                                  65 %
                          100 %
                                                                                          Server Based
                                                         35 %                               Microsoft
                                                                     35 %
                                                                                            VB.NET
                                                                                           Justis.NET


                                                                 630 Screens
                          Aß??                        AbD.        Converted
                                        1.8K
                                                                   (35%)
                                       Panels
             Character                                65 %          65 %
                                                                                        Windows XPSP2
              Based       100 %
                                                                                           .NET 2.0
                                                                         35 %             Justis.NET
                                                         35 %


                                        November 05                               December 05




                                                                 290M Records
                           Aß??          254          AbD.        loaded to DB
                                        Tables                       (100%)
              Mainframe                 290m
                                       Records
                           100 %                                   100 %




No change last month due to EOY legislative changes
                                                                                    Completed
implemented in current JUSTIS system and                                           November 05
Online Docket (MCODE) project
                                                                                                         December 31, 2005
Contracts approved for the IT Board by the Chief Information Officer                                                                                                   IT Board




                                                                                                Annual $       Total $   Funding Department or
Date Approved          Dept.                              Description           Vendor          Amount         Amount         chargeback         Notes
                                                    No New Contracts for 2006




                                                                                                                                                         Printed:    1/17/2006
                                                                                                                                                                    Page: 1 of 1


Approval under the authority of the IT Board for contracts under $100,000                IT Board-Attachment

				
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