Diocese of Maitland-Newcastle
1. POSITION TITLE 2. ORGANISATION LOCATION 3. PERFORMANCE MANAGER
Senior Caseworker Youth Services Casework Manager
4. POSITION CATEGORY 5. CLASSIFICATION 6. POSITION STATUS
Permanent SCHADs Award Level 4 Part time 24 hrs/week
7. POSITION SUMMARY
The Senior Case Worker will provide early intervention case management, information and support for vulnerable
young people aged 12 to 17 and their families living in the Cessnock Community. This roles main focus will be to
assist young people and their families who are identified as needing support however are not considered to meet
Community Service’s significant risk of harm threshold. The program aims to link young people and their families with
appropriate local services as well as providing medium-term strength based case management and parenting groups.
8. PERSONAL ATTRIBUTES / SELECTION CRITERIA
Demonstrated understanding and ability and commitment to implement child protection risk management
strategies under the KTS legislation.
Demonstrated understanding and experience working with at risk young people 12 to 17 and their families
Demonstrated ability to work within a strength based philosophy
Demonstrated experience in providing early intervention through the provision of case management to
vulnerable young people and their families
A commitment to work within the CatholicCare Mission, Vision and Values
Organisational skills including administration, time management, meeting specific outcomes with specified timeframes
Valid Drivers Licence and own car
DESIRED / OPTIONAL
Tertiary qualifications in a related discipline e.g. Social Sciences, Welfare or similar
Excellent computer skills and working knowledge of Microsoft programs and various databases
A knowledge of the Cessnock area including local stakeholders and support services
Demonstration knowledge and experience working with culturally diverse disadvantaged and emerging
10. ORGANISATIONAL ENVIRONMENT
CatholicCare is a not for profit provider of a range of social services to individuals, families, and groups as agencies of
the Catholic Diocese of Maitland-Newcastle.
11. MISSION - VISION - VALUES
CatholicCare Hunter Manning listens and responds by working together with communities to
build a stronger, fairer and kinder society that values children, young people, families
and individuals. Through Christ’s mission we seek to provide opportunities for people to
‘have life and have it to the full’.
For inclusive, just and strong communities. We nurture, respect and encourage strong
relationships where the individuality and strengths of each person are respected,
valued and celebrated.
Innovation – we continually challenge ourselves to consider all creative options
Acknowledging – our feelings and actions; we acknowledge our circumstances and choose to
respond respectfully; we take responsibility for our behaviour
Learning and improving – we all bring skills and practice knowledge that we share to achieve
Inspiring – we encourage each other to reach our full potential.
Acknowledging – our feelings and actions; we acknowledge our circumstances and choose; we
take responsibility for ue
12. Key Performance Key Tasks Performance Indicators
1. Provide a safe, Ensure the Keep them Safe child Policy and procedures have been followed
secure and client protection legislation is adhered to and the service environment is safe and
focussed environment Report inappropriate and unprofessional secure and client focused.
for young people and behaviour
Ensure the safety and security of the Young people and their families have
workplace access to Quality assurance and the
Ensure Quality Assurance policy and opportunity to and assistance to give
procedure are followed (Complaints and feedback
Understand the needs and experiences Supervision has been utilised to identify and
of young people and their families develop skills including skills in conflict
Model effective conflict resolution resolution.
Use skills to diffuse potential conflict
Ensure young people and their families
are involved in all decision making
Understand and implement safety and
security policies and procedures
2. Provide Ensure appropriate support provided to The program has promoted age appropriate
appropriate young people and their families activities and assisted families with strategies
for strengthening parenting skills
support and Ensure program are delivered as per
resources for Assisted family to develop effective
young people Ensure that feedback processes are The program has provided maximum benefit
and their properly utilised in the collection of to young people and their families this has
families information to gage effectiveness been evident in data collected from client
group and collated which has demonstrated
that client’s goals have been met.
Clients have reported improvement in their
situation including increased confidence in
dealing with conflict and challenges..
Appropriate referrals received and accepted
into the program which is reflected in data
High needs intensive support clients have
been referred to appropriate services
Transparent and consultative processes
have been followed.
Evidence has been collected to compile
reports to review effectiveness of program.
------------------------------- ------------------------------------------------------ Establishment of appropriate partnerships with
2. Networking, Networking with appropriate service providers for maximum benefit of the
relationships stakeholders to ensure appropriate provision of case management.
referrals Networking links have been maintained with local
Ensure that CatholicCare is well services and community
represented and promoted within the Stakeholder/funding body relationships are
community as a quality provider of social maintained and proactive feedback is sort to
services and customer focussed care quantify outcomes
Maintain working and responsive
relationships with stakeholders and
3. Record keeping, Maintain quality records in relation to records have been maintained and contain
reporting and activities high quality information relating to project
performance Provide detailed and identified activities
accountability reporting of milestone activities to Budget expenditure under jurisdiction has
Manager in agreed format accountability systems & follows
Maintain accountability & reporting organisational policy & reporting
requirements for any budget requirements
expenditure under the jurisdiction of
4. Policy Planning Participate in the development, Policies have been developed and reviewed
OH&S & Quality review and implementation of Area of policy deficit are identified &
Improvement service specific policies and developed
procedures Monthly reporting occurs and outcomes with
Maintain knowledge, awareness and evidence
promote OHS policy and procedure Involvement in service & organisational
as it relates to tasks and specific policy development & review is observed
environments using a risk Business plan identifies clear KPI’s / KRA’s
management approach for position /role with targets and time frames
Assist with implementation of quality
standard framework, performance
Contribute to the completion of
annual business plan for the service
5. Participate as attend staff / team meetings Attendance at team meetings
member of the Service Provide a monthly service report to Monthly reports delivered to schedule & contain all
Team within the Service Manager identified and relevant information
broader context of Promote and follow CatholicCare’s Designated and /or relevant training is attended to
Catholic Care Social organisational and specific service maintain professional currency of practice
policies & procedures Staff reflect positive attitude and proactive
Maintain high level of confidentiality engagement in service delivery, service growth
and associated changes in practice
13. KEY RELATIONSHIPS & COMMUNICATIONS
RELATIONSHIP PURPOSE & FREQUENCY
1.Case work Manager Early intervention and Day to day issues
support Monthly supervision
2. Youth Development Manager Reports
2. East Cessnock Community Attend Network Meetings
4. Funding Body As required the giving and receiving of information
5. CatholicCare service units As required for OH&S, procurement, maintenance and HR
14. SIGNIFICANT CHALLENGES
This program is small and can only take on a Working in collaboration with a range of stakeholders in a
small case load. Local services and potential disadvantaged community to provide early intervention medium
clients may get frustrated with the limitations. level support for non chronic clients.
Working with both young people and their Delivering programs that effectively engage and met the needs of
families as clients can be a challenge especially young people and their families.
when the goals and aspirations of young people
may be in conflict with the rest of the families
goals and aspirations.
Engaging with the community to promote the Marketing and promoting the project throughout the community.
project at the same time working realistically
within the programs capacity.
15. EMPLOYMENT CONDITIONS
All CatholicCare employees are required to participate in performance management, in accordance with our policies
In line with our values, all CatholicCare employees are offered appropriate education and development opportunities,
some of which may require compulsory attendance.
Remuneration will normally consist of:
Base Salary, plus,
As per SCHADS Award (Social, Community, Home Care and Disability Services Industry Award 2010)
Remuneration packages may vary. Some packages may also include:
All eligible employees have the option to salary sacrifice base salary for $16,050 tax free benefits.
16. LEGISLATION & CATHOLIC CARE POLICY
Abide by the laws of the Commonwealth of Australia and NSW and the polices of CatholicCare. Any criminal
or civil action taken against the occupant must be reported immediately to the CEO/HR Director;
take reasonable action to familiarise himself / herself with CatholicCare policies and procedures., and
compliance with OH&S laws and regulations;
not take advantage of their role in CatholicCare for personal gain;
take responsibility for their personal safety and the wellbeing of other employees, volunteers, clients,
contractors and other visitors to CatholicCare; and,
Only make decisions within their delegated responsibilities.
17. EXPECTED EMPLOYEE BEHAVIOUR
Display a commitment to the Mission, Vision & Values of CatholicCare
Display respect for themselves, their colleagues and all volunteers
Have a commitment to teamwork and contribute to the team and organisational performance by seeking ways
to continually improve
Deal with residents/clients in a correct manner
Attend staff meetings and compulsory education when required
Maintain confidentiality and exercise discretion in relation to all CatholicCare matters and personal information
concerning colleagues, volunteers and residents / clients.
8. ORGANISATIONAL CHART - Main functional links (unbroken) and main relational links (dotted)
Senior Caseworkers Residential
Caseworkers Youth Youth
P.D Last Reviewed __29__/___6__/__2011__ Next Review is due on ____/______/_____