Anthony Clark
152 Majestic Drive • Lombard, IL 60148 (630) 932-1357 • tclark47988@sbcglobal.net
BUSINESS ANALYST
System Analyst / Business Systems Analyst / Systems Engineer / Capacity Planner Extensive successful experience in strategic planning and product development. Led and worked with diverse teams: Customers, Competitors, Suppliers, Planners, Developers, Testers, Attorneys, and Purchasing. Performed needs analysis, gathered requirements, and selected best solutions. Designed workflows, networks, systems, protocols, and web sites. Developed capacity planning equations. Two (2) patents. Ph.D. coursework in Computer Networks. Saved over $64 Million and increased market by 100%.
TECHNICAL SKILLS INVENTORY
Gather Requirements, Use Cases, Rational Unified Process(RUP), SDLC, Workflow design, QFD (similar to JAD), DOORS (similar to Rational RequisitePro), UML, Business Case, RFP, RFI, Project Management.
Software: Microsoft (Visio, Office, Project, FrontPage), Compas Document Management System, Windows 95/NT/98/Me/2000/XP, UNIX. Network Protocols: SIP, VoIP, Wireless Intelligent Network (WIN), IS-41, AIN, TCP/IP, SS7 (TCAP & ISUP), Q.931, Q.921, LAPD, ISDN, X.25, Frame Relay, T1/T3, DS1/DS3. Languages: SQL, JAVA, XML, HTML, C. Technologies: 3GPP, 3G, 4G, TDMA, CDMA, MSC, HLR, GSM, GPRS, GPS, SMS, Databases (e.g., Oracle, TimesTen, Access), Central Office Switch (e.g., 5ESS), PBX, SCP, CRM, LAN, Softswitch, Ethernet 802.3, Router, ATM, Fiber Optics, Object Oriented OO.
PROFESSIONAL EXPERIENCE
CYBERGEN TECHNOLOGIES, INC., Lombard, IL Principal Consultant (2003-present) Sharpened skills by reviewing latest publications on use cases, RUP, SDLC, JAD, UML, workflow, etc. Developing tutorials on RUP, SDLC, QFD/JAD, UML, workflow, etc. interrelationships. Published 21 five (5)-page telecom industry and technology analysis reports. Topics include the move to VoIP and wireless, IT-telecom convergence, video/movies on DSL, telecom bust, diversity, and off shoring. Clients include Microsoft, IBM, Motorola, Lucent, Alcatel, Intel, Ulticom, and HP. Designed $50,000 IP-PBX and HP data server for 20-person architectural firm. Includes hosted e-mail & web server, SIP phones, plotter, UPS, gateway, DSLs, T1s. Advised lakecountylookup.com on content and marketing. Sharpened hands-on skills by creating Cybergen network. Web site, DSL, router, hub, 802.11b wireless LAN, firewall, Jaz, scanner, printer, TV-tuner card, external removable hard drive. BELL LABORATORIES, Naperville, IL Business Analyst for Pre-Paid Cellular Wireless Intelligent Network (WIN) (9/01-12/02) Created 12-question customer questionnaire for needs analysis. Published five (5) 150-page inter-system-level functional requirements documents. Developed 15 end-to-end network workflow processes for e-commerce and recharge/replenish phases of $3 Million pre-paid cellular network. Developed 15-page performance (capacity, reliability, backup) requirements and protocol improvements for $500,000 customer care system and $500,000 protocol converter system. Initiated process improvements and implemented database tracking system to increase traceability and improve test coverage for requirements by 20%. Eliminated major point of contention among team as additional benefit. Strategic Planner – Solutions Engineer for Next Generation Networks (11/94-9/01) Earned promotion to Distinguished Member of Technical Staff Saved $64M+ over lifetime of product by shifting development costs of major product subsystems to commercial vendors and by limiting development costs to a single standard OS. Saved on chip and OS development costs by moving to Intel based UNIX server. Trained computer vendors on telco specs and then completed move towards using SUN and HP servers to save computer development costs. Same story for realtime database, programming languages, etc. Started move to Windows Server and Linux. UNIX had grown into a custom OS that was unique to each computer vendor costing $16M to customize applications for each vendor’s server, with additional costs associated with ongoing support for each version. Slashed time/costs with one Windows/Linux version and having computer vendors compete on price.
ANTHONY CLARK (630) 932-1357
tclark47988@sbcglobal.net
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Strategic Planner for Next Generation Networks (11/94-9/01) Started selling “professional services only” and “intellectual property only” products to eliminate $80 Million development and support costs of traditional products that include a server. Recommended selling products to Cable TV operators to expand market by factor of two (2) for our products beyond traditional wireless and wireline telcos and to insulate us if traditional telco customers decide to cut back on equipment purchases. Started and co-developed “Blindsiders” seminar series for 6000-employees to increase awareness of blind spots in product line. Popular topics included VoIP over corporate intranets, Cable TV networks, and long distance networks. Business Analyst- Project Manager for Central Office Intelligent Network SCP, SN, and CRM (1/90–9/01) Expanded product’s market by 100% and increased services market by factor of 5 over lifetime of product by providing patented solution to overcome routing and deployment limitations of SS7 network. Defined Bell Lab’s new $1 Million Central Office transaction server products that meet telecom standards (Telcordia/Bellcore’s Intelligent Network Architecture). Led six (6) person teams of developers, Business Analysts, and Systems Engineers to determine network interfaces, data storage requirements, hardware architecture, performance characteristics, costs ($1M/system), budget ($100M R&D/yr), software release plan (3 yrs out), and services offered. Developed administration, maintenance (i.e., OA&M) and performance requirements for Service Control Point and Service Node servers. Used formal process for customer needs analysis and then translated those needs into functional requirements. Web Master for part of the Bell Labs Intranet (4/96-9/01) Developed and maintained websites for 20-member department and for seminar series for 157,000-employee company. Extended web sites to include streaming video. Capacity planned and ordered $20K Compaq Proliant server to host site. Capacity Planner for Intelligent Network’s SCP and SN (9/92–1/94) Developed traffic and equipment engineering rules (i.e., equations for sizing the system based on expected usage). Eliminated customer dissatisfaction by providing capacity planning equations to BellSouth with 0% error. Protocol Designer for Central Office SoftSwitch New Technologies Designed packet protocols to carry mixed stream of voice and data for five (5) fold cost savings. Protocols run as 144Kb/s to 150Mb/s streams on fiber optic links. Protocols are extensions of telecom standard protocol stacks. (CCITT/ITU’s BRI & PRI for ISDN). Protocols later became VoIP and Frame Relay. Designer - Architect for Central Office 5ESS Switch Designed major subsystem enhancements for $32 Million system to add switching for video, VoIP, Frame Relay, and CD-quality audio signals. Enhanced central control server with network of additional smaller computers to increase switch’s call handing capacity. Extended product lifetime by 20 years.
PROFESSIONAL ACTIVITIES
Patent granted: SS7 Application Interaction Manager Patent pending: Circuit Emulation over an IP Network Board of Directors for “The Parlay Group Inc”: Defining Parlay APIs Session Chair and Invited Speaker on “Converged networks: increased revenue & cost savings” at Supercomm, VON, OSS Global Summit, NTA, etc. Business Courses: Intelligence Gathering, Technical Manager, System Architecture Review Process, Technical Roadmapping Technical Courses: Image Processing, Distributed Processing, Queuing Theory
EDUCATION
University of California at Berkeley, M.S. in Electrical Engineering Purdue University, B.S. in Electrical Engineering, Highest Distinction Illinois Institute of Technology, Ph.D. coursework in Computer Science emphasis Computer Networks