Docstoc

HOUSTON COMMUNITY COLLEGE SOUTHWEST

Document Sample
HOUSTON COMMUNITY COLLEGE SOUTHWEST Powered By Docstoc
					                HOUSTON COMMUNITY COLLEGE
                       SOUTHWEST




Supporting Users Running Microsoft Windows XP Desktop Operating Systems Academy
                                 ITSC 1091




            Date and Time of class:
            Class CRN:
            Instructor’s Name:
            School Site:
            Phone number:
        HOUSTON COMMUNITY COLLEGE • SOUTHWEST COURSE SYLLABUS

      Supporting Users Running Microsoft Windows XP Desktop Operating Systems Academy
                                           ITSC 1091
This three-day instructor led course is to provide individuals who are new to Microsoft Windows
XP with the knowledge and skills necessary to troubleshoot basic problems end users will face
while running Microsoft Windows XP Professional in an Active Directory network environment,
or Windows XP Home edition in a workgroup environment.

Topics address recently identified current events, skills, knowledges, and/or attitudes and
behaviors pertinent to the technology or occupation and relevant to the professional
development of the student. This course was designed to be repeated multiple times to improve
student proficiency.

COURSE OBJECTIVE

This is an introductory course designed to provide an overview of operating system concepts
and how to troubleshoot Windows XP. This is the first course in the Microsoft Certified Desktop
Support Technician curriculum.

GOALS

Students will learn:

  • Installation, configuration and troubleshooting operating system
  • Installation, configuration and troubleshooting hardware and software
  • Configure and troubleshoot end user systems using remote Desktop and Remote
    Assistance

LEARNING OUTCOMES

Students will demonstrate mastery of these objectives by successfully completing all hands-on,
in-class labs that are specific to each unit goal. Students will be able to:

  •    Perform and troubleshoot an attended installation of the Windows XP operating system
  •    Perform post installation configuration (user configuration, apply service packs, etc.)
  •    Answer end user questions related to upgrading from a previous version of Windows
  •    Troubleshoot system startup and user logon problems
  •    Monitor and analyze system performance
  •    Monitor, manage, and troubleshoot access to files and folders
  •    Troubleshoot connecting to local and network print devices
  •    Configuring and Troubleshooting Hardware Devices and Drivers
  •    Configure and troubleshoot storage devices and display devices
  •    Troubleshooting Network Protocols and Services
  •    Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)
  •    Configure and troubleshoot input and output (I/O) devices
  •    Troubleshoot security settings and local security policy

                                              -2-                                   Revised 4/24/07
  •   Configure and troubleshoot local user and group accounts
  •   Configure and troubleshoot Windows Firewall (ICF) settings and TCP/IP protocol
  •   Troubleshoot name resolution issues
  •   Configure and troubleshoot remote connections
  •   Configure and troubleshoot end user systems using remote Desktop and Remote
      Assistance

PREREQUISITE

Before attending this course, students must have:

  • Basic experience using a Microsoft Windows Operating system such as Windows XP
  • Basic understanding of Microsoft Office applications and Microsoft Windows accessories,
    including Internet Explorer
  • Basic understanding of core operating system technologies including installation and
    configuration
  • Basic understanding of hardware components and their functions
  • Basic understanding of the major desktop components and interfaces, and their functions
  • Basic understanding of Transmission Control Protocol/Internet Protocol (TCP/IP) settings
  • How to use command-line utilities to manage the operating system
  • Basic understanding of technologies that are available for establishing Internet
    connectivity.

REQUIRED TEXTBOOK

The provided student kit includes a comprehensive workbook and other necessary materials for
this workshop.

COURSE REQUIREMENTS AND EXPECTATIONS

This is a 40-hour instructor guided course.          Student will complete hands-on, in-class
assignments.

ATTENDANCE

To fully benefit from the class, students are expected to attend all classes.

REQUIREMENTS FOR COURSE COMPLETION CERTIFICATE

To receive a Certificate of Completion and be awarded Continuing Education Units, students
must meet the following requirements:
   • Attend at least 80% of scheduled class time
   • Complete the course lab demonstrating 80% mastery of course concepts or equivalent
      skills demonstration to instructor.

OPPORTUNITIES FOR STUDENT-FACULTY INTERACTION

Students are encouraged to ask questions and request clarification or guidance as needed
during class. A question and answer period is always provided.


                                               -3-                               Revised 4/24/07
OPPORTUNITIES FOR CAREER EXPLORATION

Topics relevant to future employment and career exploration opportunities will be presented to
the students, including certification and degree prospects.

OPPORTUNITIES FOR SUPPLEMENTAL INSTRUCTION

Students are informed of instructional aids and resources, including books, other publications,
and web sites relevant to the course.

SPEAKER FORUM

At the discretion of the instructor, speakers may be invited to address the class on pertinent
topics.

CELL PHONES AND PAGERS

Cell phones and pagers can be disruptive during class. Please turn these devices off or set to
mute while in the classroom or student lab.

WITHDRAWAL AND REFUND POLICY

Please refer to your schedule for withdrawal and refund policy.

DISABILITY SERVICES

Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing,
etc.) who needs to arrange reasonable accommodations must contact the Disability Services
Office at the respective college at the beginning of each semester. Faculty is authorized to
provide only the accommodations requested by the Disability Support Services Office. The
Southwest College Disability Services Office phone number is 713-718-7909.

COURSE CONTENT

      Module 1: Introduction to the Desktop Support Technical Role and Environment
      Module 2: Exploring and Configuring the Windows XP User Interface
      Module 3: Resolving Desktop Management Issues
      Module 4: Resolving Network Connectivity Issues
      Module 5: Resolving Hardware Issues
      Module 6: Resolving File and Folder Issues
      Module 7: Resolving Printer Issues
      Module 8: Resolving Installation Issues

STUDENT ASSESSMENT

This course helps you prepare for Microsoft Certification exam 70-290, Managing and
Maintaining a Microsoft Windows Server 2003 Environment.
Track: MCDST




                                              -4-                                    Revised 4/24/07

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:2
posted:11/8/2011
language:English
pages:4