2010–2014 Global Enterprise Social Software Market
technavio insights
2010–2014 Global Enterprise Social Software Market
CONTENTS
01. Executive Summary ..............................................1
02. Introduction ...........................................................2
03. Market Coverage .................................................3
04. Market Landscape ................................................5
05. Vendor Landscape ...............................................8
06. Buying Criteria .......................................................9
07. Market Growth Drivers ........................................10
08. Drivers and their Impact .....................................12
09. Market Challenges .............................................13
10. Market Trends ......................................................15
11. Key Vendor Analysis ...........................................17
11.1 Microsoft Corp. .................................................................... 17
11.2 Jive Inc. ................................................................................. 19
11.3 IBM Corp. .............................................................................. 20
11.4 Open Text Corp. .................................................................. 21
12. Other Reports in this Series .................................22
2010–2014 Global Enterprise Social Software Market
2010–2014 Global Enterprise Social Software Market
EXHIBITS
Exhibit 1: Global Enterprise Social Software Market 2010–
2014 (US$ million)...................................................................5
Exhibit 2: Global Enterprise Social Software Market by
Geographical Segmentation – 2010 .................................6
Exhibit 3: Global Enterprise Social Software Market by
Vendor Segmentation – 2010 .............................................8
2010–2014 Global Enterprise Social Software Market
Global Enterprise Social Software Market
1
01. Executive Summary
2010: US$668 million
Market Size
2014: US$1,290 million
Growth Rate 17.9 percent CAGR
The Americas
Key Geographies EMEA
APAC
Large Enterprises
Key Customer Service Providers
Segments Small and Medium-sized Businesses
Government
Integration of Internal and External Social Software
High Rate of Adoption of Cloud and SaaS-based Enterprise
Social Software
Trends
Mergers and Acquisitions in the Global Enterprise Social
Software Market
Adoption of Hybrid Enterprise Social Software Models
Facilitate Collaboration
Productivity and Cost-efficiency
Drivers
Improved Communication
High Rate of Adoption by Small and Medium-sized Businesses
Workforce Issues
Security Issues
Presence of Open-source Enterprise Social Software Vendors
Challenges
Company Culture might Hinder Adoption
Integration Challenges with Legacy Systems
Multiple Portals for Addressing Social Software
Microsoft Corp.
IBM Corp.
Key Vendors
Jive Inc.
Open Text Corp.
2010–2014 Global Enterprise Social Software Market
Global Enterprise Social Software Market
2
02. Introduction
Enterprise social software (ESS), also known as Enterprise 2.0, is a term often used by enterprises
for social software. It includes social and network modifications to company intranets and other
classic software platforms used by large companies to organize their communication. Enterprise
social software combines the power of community software, collaboration software, social