NEWS - North Chamber of Commerce

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					                                                                                   SEPTEMBER - OCTOBER 2010

                                                                               N               E                W                  S

  Building Business . . . Building Leaders

                                                  Word from the Chairman
                                    Local educational leaders indi-                 Founded in 1869, Trinity University has moved to the front
                                      cate that, in total, more students       ranks of America’s finest small colleges. U.S. News & World Report
                                      are enrolled in local colleges and       has ranked Trinity University #1 in the West among colleges offer-
                                      universities in San Antonio than in      ing undergraduate and master’s degrees for nearly 20 years.
                                      Austin, demonstrating the essen-              Also a top tier U.S. News & World Report college in the West,
                                      tial role filled by local institutions   Our Lady of the Lake University (OLLU) is consistently recog-
                                      of higher education, in addition         nized for excellence in educating Hispanics. OLLU has the second
                                      to UTSA. These well-established          highest total percentage of Hispanic students among all public and
                                      colleges and universities have roots     private universities offering undergraduate and master’s degrees.
                                      that run deep, placing high quality
                                                                                    St. Mary’s, another top tier West college, boasts graduation
                                      individuals into the workforce who
                                                                               rates that are among the highest in Texas with tuition rates below
                                      go on to advance their careers and
                                                                               the national average. U.S. News ranks St. Mary’s #4 in the “Great
                                      social well-being, as well as assume
                                                                               Schools, Great Prices” category.
                                      leadership roles in our workplaces
          Howard Baker                                                              With university president Dr. Louis Agnese, Jr. at the helm
                                      and local community. Right now,
Security Service Federal Credit Union                                          over the past 25 years, the University of the Incarnate Word (UIW)
                                      much is happening in the academic
   2010 Chairman of the Board                                                  has grown from 1,100 students in 1985 to almost 7,500 students
                                                                               today. UIW’s four-year old pharmacy program graduated its first
     An integral part of higher education attainment, The Alamo
                                                                               class in May, and the school’s one-year old optometry program is
Colleges – comprised of Northeast Lakeview, Northwest Vista,
                                                                               only the second such program in Texas.
Palo Alto, St. Philip’s and San Antonio Colleges – experienced their
highest enrollment ever last fall at over 60,300 students. The Texas                Wayland Baptist San Antonio, part of the fourth largest Baptist
Higher Education Coordinating Board ranks Alamo Colleges’ RN                   university in the country, offers flexible and affordable programs,
and LVN nursing programs “Best in Class,” and two-thirds of San                with a focus on the adult learner, including military students with
Antonio RN graduates come from Alamo Colleges.                                 classes at Lackland AFB, Fort Sam Houston and Randolph AFB.
                                                                                                                                 continued on page 4

                                             Chairman’s Council Spotlight
                            Frontier Enterprises Recalls 63                    Growing Your Business as
                            Years of Food, Fun and Service!                    the Economy Recovers
                            n 1947, Mr. Jim Hasslocher opened a                When you’ve made the decision to grow
                          bicycle rental business at the front gate of         your business, the first thing to do is develop a
                          Brackenridge Park in San Antonio. When               concrete plan. A growth plan is like any other
summer arrived he started selling sliced, ice-cold watermelon next             business plan: it identifies an opportunity and outlines the specific
to his bike stand… meeting the demands of his customers seeking                actions required to capture it.
refreshment in the hot, south Texas sun.                                            To jump-start your preparation, begin by doing online re-
     That single bicycle and watermelon venture soon blossomed                 search about your industry and your market. Wells Fargo also has
into the first Frontier Drive-In, a state-of-the-art hamburger stand           qualified bankers to help identify current opportunities and indus-
attended by cowgirl attired carhops who were sent to charm and                 try trends.
beauty school to learn to be “friendly and inviting” as a focal point              Below are some strategies to consider as you formulate a plan:
of good customer service.
                                                                               • Tap into new markets. Consider whether you can sell more of your
     The young entrepreneur’s future looked bright, and he soon                  current offerings by reaching out to new groups of customers.
set his sights on an adventure of a more personal nature, with a
young lady with whom he traded a bicycle rental for her company,               • Go global. Think beyond your borders to find customers who
on a ride-along through the park one summer’s day. Jim and Veva                  are in need of your product or service. Use the Web to reach
were married on July 13, 1947, and thus began a lifelong journey                 distant markets.

                                                      continued on page 2                                                        continued on page 2

                                              Chairman’s Council Spotlight
Corporate Citizenship Redefined
Valero Energy stresses service mission in age of need
I n an age when corporate citizenship tends to lean more toward
giving money than getting your hands dirty, the employees of Valero
Energy Corporation find a way to do both. Energized by its com-
munity service theme – Making Hope Happen – employees in the
month of August celebrated nearly 150,000 volunteer hours compa-
                                                                          big job, but I am never
nywide and a record-setting fundraising total for United Way.
                                                                          surprised by the hard work of our employees, both in their jobs
    In less than six hours, San Antonio employees at Valero pledged       and in their volunteer efforts,” Klesse said. “Through their tireless
nearly $2.7 million for United Way in 2011 – a company record for         efforts, our employees once again have demonstrated their commit-
the most pledges raised in a single day. The fundraising day came on      ment to excellence in the community.”
the heels of a successful United Way Pacesetter Day of Caring event,
                                                                               “Making Hope Happen” gives the Valero family a sense of pur-
where nearly 160 Valero Volunteers refurbished an old church school
                                                                          pose as the economy continues to struggle and families continue to
to become one of Family Service Association’s newest Head Start
                                                                          look for reasons to hope for better days. The Valero Energy Foun-
Centers. The Aug. 7 effort saved Family Service nearly $200,000 in
                                                                          dation – the company’s charitable arm – donates an average of $15
“make-ready” costs and will allow the United Way agency to open its
                                                                          million annually to the community, but the more important number
doors to 130 preschool children on time this fall.
                                                                          is the total hours employees spend forging relationships and creating
     “It was an incredible day and one that will have a lasting impact    hope through volunteerism.
on creating hope for many children and families,” said Nancy Hard,
                                                                               “When you join Valero, you understand this is who we are,”
president and CEO of Family Service. “Our deepest thanks to all of
                                                                          said Mike Crownover, Senior Vice President of Human Resources
the Valero Volunteers for the incredible transformation.”
                                                                          and the 2011 United Way Companywide Campaign Chair. “Since
     Valero Chairman, CEO & President Bill Klesse helped lay con-         1980, Valero has been about sharing the company’s good fortune
crete sidewalks for a new tricycle path as he thanked employees for       with San Antonio and with all locations where we do business.
spending a hot day in the sun for the good of children. “This was a       That will never change.” online at

Frontier Enterprises - Continued from page 1                              Wells Fargo - Continued from page 1
of love, family and building the business.                                • Grow your offerings organically. Introduce new products or ser-
     In 1963 the hamburger stand evolved into Jim’s Coffee Shops,           vices that will appeal to your existing customers.
and five years later the Tower of the America’s restaurant was born       • Consider a merger. Merging with another business may mean
as a San Antonio landmark. In 1973 the city was treated to the first        sharing your decision-making power, but it can also extend your
of three innovative entertainment dining concepts aptly named the           resources and your reach.
Magic Time Machine.                                                       • License or franchise. If your business model can work in other
     Today Frontier Enterprises is a highly successful, privately owned     markets, this could be an effective expansion strategy.
restaurant company with a reputation for quality food and service            Whatever path you choose, growth will require a major commit-
within San Antonio, Austin and Dallas. Mr. Jim, as he is affectionately   ment of both effort and money.
known throughout the industry, has personally received nearly every
industry award … to include President of San Antonio Restaurant           • Does your business currently have enough staff to support growth?
Association (1956), President of the Texas Restaurant Association         • Do your current employees have the skills required for your
(1960), Outstanding Restaurateur of the year (1961), and President          growth strategy?
and Chairman of the National Restaurant Association (1986-87).            • Can your operations support a substantial increase in demand?
     From a humble bicycle and watermelon stand in 1947 to the            • Have you conducted enough customer research and competitive
leadership and national prominence within a massive US industry             analysis?
built on quality food and service excellence, then, and now, Mr. Jim
dispenses the same advice. “If you truly care about your customers,             If you answered “yes” to most of the questions above, your busi-
listen to them, and treat them right, you’ll have a good chance of        ness may be ready to launch a growth strategy. Now, ask yourself if
succeeding in this business.” Sage words from a man who started           your finances are ready. You’ll probably need additional cash to pay for
with a bicycle stand, a dream and a philosophy. After 63 years of         product development, inventory, marketing, equipment, personnel or
proven success, he’s still inviting new generations of guests to dine     facilities.
with him at Jim’s! online at                              At Wells Fargo, we have 49 Community Banking stores and
                                                                          more than 4,000 team members in multiple business lines serving
                                                                          customers in San Antonio. Visit us at a store near you.
                                                                          online at

        Chairman’s Council Spotlight                                     Chairman’s Council Spotlight
The University of Texas at San
Antonio, an emerging research
university working toward Tier
One university status continues
to be one of the fastest-growing
universities in the state with nearly 30,000 students enrolled in 64
bachelor’s, 48 master’s and 21 doctoral degree programs.
      The UTSA continues to pursue research collaborations with
local businesses and other university partners, both of which are
critical steps toward becoming a national research university.
Joining UTSA’s faculty this year are Dr. Les Shephard, a nationally
recognized expert in energy research who holds the USAA Robert
F. McDermott Distinguished Chair in Engineering, and Dr.
Frederick Chang, a leading expert in Cyber Security appointed
as the inaugural AT&T Distinguished Chair in Infrastructure
Assurance and Security in the College of Business.
      Having a Tier One university in San Antonio provides benefits
including increased educational opportunities; an increase in
intellectual capital from top students and faculty; a highly skilled
workforce, especially in scientific and technical fields; and millions
of dollars added to the economy from research innovations and
spinoff companies. UTSA injects more than $1.2 billion into the
San Antonio economy.
      The students, faculty and staff at The UTSA enjoy the
leadership and support of the North San Antonio Chamber of
Commerce. The North Chamber is a champion supporter and
advocate of The UTSA through various efforts, including but not
limited to: helping to secure an Athletics Complex through City
and County bond initiatives; helping acquire additional property
for the expansion of The UTSA’s Downtown campus; building
voter awareness about “Prop 4” in the November of 2009
elections which allows UTSA to compete for Tier One research
dollars; and advocacy for funding at the State Capitol for initiatives
like UTSA’s and the UTHSC-SA‘s San Antonio Life Sciences
Institute (SALSI).
      North Chamber –thanks for all you do!
online at

      Word from the Chairman (cont.)
Continued from page 1
In cooperation with the U.S. Air Force, Wayland Baptist recently
opened a testing center at Lackland AFB to provide professional
military education testing at no cost to airman, with over 8,000
tests projected to occur during the first year of operation.
     San Antonio’s newest public institution of higher learning,
Texas A&M San Antonio, recently made its much-anticipated
formal launch. A&M San Antonio is projected to grow to be the
second largest school in the A&M system with over 25,000 stu-
dents by 2035.
     San Antonio is very fortunate to have such a variety of local
institutions of higher learning. Our workforce and community are
stronger because of them.

                                                  Non Profit Spotlight

                                         F    or the past 14 years, The   F  or over 20 years, Guide Dogs
                                           Children’s Bereavement         of Texas (GDTx) has served
                                           Center of South Texas          the visually impaired of Texas.
                                           (CBCST) has provided free      GDTx is the only guide dog
                                           grief support services for     school in Texas, and is one of 11
youth (ages 3 – 24) and their caregivers.                                 accredited guide dog schools in
With an increase in enrollment of 60% over the past four years and        America. GDTx is internation-
in a facility that was stretched to capacity, the CBCST embarked on       ally recognized for one-on-one
a mission to locate and purchase a larger space to address this need.     training with visually impaired clients, life-long service to cli-
      A capital campaign was launched and to date has raised $2 mil-      ent/guide dog teams, and the highly successful prison program,
lion for the purchase and renovation of the new facility near Olmos       PAWSitive Approach.
Park. The new center features dedicated space for private counsel-              The PAWSitive Approach is a collaborative puppy raising
ing, group therapy studios devoted to expressive arts: painting and       program with the Dominguez State Jail and with the Travis
drawing, drama, writing, music and dance and an outdoor Memo-             County Sheriff’s Department, providing training responsibili-
rial Garden.                                                              ties and valuable life skills to offenders. Through the PAWSitive
      In June, the CBCST officially opened their doors at 205 W.          Approach, GDTx produces quality guide dogs, giving visually
Olmos to the community and hosted a ribbon cutting ceremony               impaired Texans mobility and increased independence, while
with staff, families, friends and elected officials.                      changing people’s lives.
      “Last year we helped over 1,100 children and their caregiv-               Guide Dogs of Texas leads people away from isolation and
ers find hope and healing,” said Executive Director Traci Gomez.          dependence caused by blindness. Our clients are capable indi-
“With our larger space, we will be able to double or even triple the      viduals desiring mobility and independence. Many clients attend
number of children and families we serve.” online at            universities or work confidently in diverse fields, such as teaching,
                                                                          research, or in fine arts, knowing their guide dog is leading the
                                                                          way. For more information and to schedule your one hour tour of
                                                                          the San Antonio facility, call (210) 366-4081.
                                                                          online at

                                         S   an Antonio now boasts
                                          another major attraction –
                                          Morgan’s Wonderland, the
                                          world’s first ultra-accessi-    B   eginning October 9 through 10,
ble family fun park designed with special-needs individuals of all        approximately 2,500 cyclists will ride
ages in mind.                                                             from the Alamodome to New Braun-
     The inspiration for the colorful, 25-acre theme park came from       fels and back as part of the Bike MS:
philanthropist Gordon Hartman’s 16-year-old daughter Morgan.              Valero 2010 Alamo Ride to the River,
Her soaring spirit despite personal challenges sparked within Hart-       presented by H-E-B (formally the
man a deep desire to create a haven not only for those with special       Valero MS 150 Bike to the Beach).
needs but also for their families, caregivers and invited friends.        The two-day ride, Bike MS Valero has
“Inclusion is the overarching objective,” he explains. “Everyone          a ride option for everyone. In 2009,
can have a good time at Morgan’s Wonderland.”                             the event raised $1.6 million to fund
                                                                          MS research and services for Texans living with multiple sclerosis, a
     Completely wheelchair-accessible, the park features more than
                                                                          disease of the central nervous system.
25 elements, rides and attractions. It’s part of a larger 106-acre
sports venue – the nearby STAR Soccer Complex, features 14                      After starting at the Alamodome, the ride rolls through com-
lighted soccer fields for tournaments, clinics and special events.        munities such as La Vernia and Seguin before stopping on Saturday
Proceeds from STAR Soccer go to support the operation of                  evening at Comal County Fairgrounds in New Braunfels. After
non-profit Morgan’s Wonderland, which admits individuals with             participating in day one festivities, most riders stay in New Braun-
physical or cognitive challenges free of charge.                          fels’ hotels or participate in the San Antonio Express-News Team
                                                                          Tent Village to rest up for day two and the return trek back to the
     Morgan’s Wonderland is located just off IH 35 at the Wurz-
bach Parkway-Thousand Oaks Drive intersection. For more
information, call (210) 495-5888.                                               Join the National MS Society by forming a team, volunteering
online at                                           or sponsoring the ride. Call National MS Society Development
                                                                          Director Cindy Rodriguez at (210) 694-3224.
                                                                          online at

                                                                                   Non Profit Spotlight
teamed up                                                             The San Antonio Medical Foun-
                                                                      dation reports an all time high in
with                                                                  activity and construction dollars
                                                                      in the medical center. Outpatient
Humana ...                                                            visits saw a 5% increase over the
                                                                      previous year and totaled over
                                                                      5.13 million. Medically related
                                                                      research grants, primarily at the
                                                                      UT Health Science Center (UTHSC) and Veteran’s Administra-
                                                                      tion (VA), totaled $235 million for the year, an 88% increase over
                                                                      the year 2000. There are approximately 28,000 medical employees
                                                                      and an almost equal number of non-medical employees for other
                                                                      support business operations.
                                                                            Construction has begun on over $1.5 billion of projects,
                                                                      primarily at the University Health System’s 400 bed addition to
                                                                      University Hospital, the VA’s addition of a Polytrauma Center
                                                                      and the UTHSC’s new South Texas Research Facility. There is an
                                                                      additional $20 million in equipment and infrastructure upgrades to
                                                                      existing facilities.
                                                                            Improvements are continuing to be made by the partner-
                                                                      ship of the Medical Center Alliance and City of San Antonio on
... So you get lower rates                                            relieving traffic congestion. The intersection of Floyd Curl and
                                                                      Hamilton Wolfe is nearing completion, and the intersection of
for health benefits                                                    Medical Drive and Babcock Road has started, and both projects
                                                                      add turn lanes and deepen turn lane bays to improve traffic flow in
                                                                      the medical center.
North Chamber businesses have been asking for more
affordable health benefits and now they have them.
Announcing the North Chamber Members’ Health
Plus plan. In partnership with Humana, the Chamber
is making medical premium discounts available to
member businesses with 2-99 employees. Premium
discounts are also available on group dental, basic life              L  ast year, SAMMinistries provided services to a record number of
                                                                      homeless men, women and children, and those at risk of becom-
and vision benefits. To find out more, call your broker
                                                                      ing homeless. From our Prevention Program to our Transitional
or the North Chamber at (210) 344-4848.                               Programs, we operated at capacity throughout the year. Truly, San
                                                                      Antonio’s poorest citizens are in dire need.
                                                                            Now that SAMMinistries has completed the move from our
                                                                      910 W. Commerce Shelter to the Haven for Hope Campus, our
                                                                      ability to help has increased dramatically. In the past we had 350
                                                                      beds in the downtown shelter, now we have 940!
                                                                            So as we approach our 28th year of service, preparations are be-
                                                                      ing made to serve more men, women and children than ever before.
                                                                      Our Prevention Program is helping hundreds of families and indi-
                                                                      viduals stay out of homelessness. But for those who find themselves
                                                                      without a home, we are there to compassionately care for them.
Offered by Humana Health Plan of Texas, Inc. - A Health Maintenance
                                                                            For more information about SAMMinistries, to volunteer, give
Organization or insured by Humana Insurance Company or administered   a gift, read our blogs, join our Community and much more, visit
by Humana Insurance Company or Humana Health Plan, Inc.      You are also invited to follow SAMMinistries on Twitter
                                                                      and look for us on Facebook- we have a Page and Cause Page.

               Volunteer Spotlight
                  HEALTH & WELLNESS
                  COMMITTEE CHAIRS
About the Program: This committee provides value-added and
educational employee health resources localized to the San Anto-
nio business community. The Health & Wellness committee looks
at a range of programs and educational resources with an eye to-
ward helping businesses better manage their employee health costs
and maintain a healthier and more productive workforce.
                           About the Company: Morningside
                           Ministries is a faith-based, not-for-profit
                           ministry serving older adults for almost
                           50 years. Their communities provide a
                           full range of housing and health services,
                           including independent retirement living,
                           assisted living, rehabilitation and nurs-
                           ing care. They provide older persons
                           with a sense of home where they remain
                           active, find compassionate care and each
                           resident and their family is valued.
   Alvin Loewenberg       Personally Speaking: Alvin says,
  Morningside Ministries  “Morningside believes very deeply in
                          the North Chamber. The San Antonio
community has given Morningside Ministries much support
throughout our 50 years of service. Our involvement in the
North Chamber is one way in which we are able to give back.
Our volunteer efforts at the North Chamber have opened many
doors for Morningside and have allowed us to have a stronger
presence in the community. There is no way to measure the tre-
mendous value of those opportunities.”
                           Personally Speaking: Wayne Kipp
                           brings more than 25 years of senior-
                           level healthcare business development,
                           marketing and communications experi-
                           ence to The North Chamber’s Health &
                           Wellness Committee.
                               Most recently with MedCath Cor-
                             poration, Wayne was Vice President of
                             Business Development at Texsan Heart
                             Hospital in San Antonio. An integral C-
       Wayne Kipp
                             Suite member, his primary roles included
                             development and execution of strategic
                             business plans and tactically actionable
marketing initiatives to drive inpatient and outpatient volume
growth. He was also the lead spokesperson and communications
strategist for the facility.
     Wayne’s prior experience included roles in business develop-
ment, as a senior marketing director, and as vice president in a
private public relations and marketing firm.

                                                                          Keeping San antonio

                Volunteer Spotlight
                           SMALL BUSINESS
                           CONNECTION CHAIR
                        About the Company: SeeKing HR® is
                        a full service Human Resource Consult-
                        ing firm specializing in HR Project and
                        Proposal Management, Employee Devel-
                        opment and Employment Services. They
                        offer HR services on a just-in-time basis
                        while improving efficiencies and maintain-
                        ing confidentiality. Additionally, they are
     Leanne King        a partner for large firms seeking oppor-
    SeeKing HR®         tunities to develop revenue-generating
                        diversity relationships with small and
minority owned businesses.
About the Program: To demonstrate our commitment to small
business development, the North Chamber offers the Small Business
Connection quarterly seminar series free of charge to small business-
es with 20 or less employees. Attendees network and gather tools for
success through a series of one-hour morning seminars covering a
range of topics.
Personally Speaking: Leanne says, “We are amazed at the growth
we have experienced – in part, due to the wonderful programs
hosted by the North Chamber. Through our involvement, we are
able to get name recognition through strong participation, and the
Chamber is eager to listen to new ideas for programs that directly
benefit its members.”

                          SMALL BUSINESS “HOW
                          TO” SERIES CHAIR
                        About the Company: Crittenden Com-
                        munications is your source for purely
                        creative marketing. The firm delivers full-
                        service project management and Renée’s
                        proven expertise in marketing, public
                        relations, special events, publications and
                        graphic design consulting, as well as the
                        reliability of a trusted and resourceful sup-
Renée Crittenden-Garcia plier network.
      Crittenden        About the Programs: In an ever-changing
 Communications, LLC    economy, the North Chamber is com-
mitted to keeping San Antonio strong through small business
development and is offering ways to help businesses diversify and
identify new lines of business. This series is designed to assist small
businesses in achieving certification, doing business with public enti-
ties and accessing financing.
Personally Speaking: Renée is a Leadership Lab alumna Class of
2001, and has been involved in the ATHENA Young Professional
Award, EWC, Expo, Gala, Leadership Lab, Mayor’s Vision for San
Antonio, Small Business Leaders Awards, and State of the County
committees. She says, “I have established wonderful relationships
through my North Chamber involvement. I participate in as much
as I can to realize a return on my investment, and it’s been well
worth it.”

    North Chamber and Lead SA
   Launch Sustainability Initiative
The North Chamber and its non-profit entity, Lead SA, launched
a new sustainability initiative which includes a professional devel-
opment series and an endowed scholarship to support the Texas
Sustainable Energy Research Institute (TSERI) at UTSA.
     “We recognize the importance of sustainable programs and
the benefits that their commercial application brings to the larger
community and world in which we live,” says Lead SA board
president Howard Baker. “We’re committed to partnering with
business to preserve the future.”
     At the September Salute to Excellence, UTSA president and
honoree, Dr. Ricardo Romo, along with TSERI director, Dr. Les
Shephard, accepted a $10,000 gift from Lead SA for the establish-
ment of the Lead SA/North Chamber TSERI Endowed Scholar-
ship. Additionally Lead SA made a $2,500 gift in Dr. Romo’s name
that will be used for an immediate scholarship for a TSERI student.
     “We thank the North Chamber and Lead SA for this gift,” said
Dr. Romo. “This scholarship will support students in the College
of Engineering as a new generation prepares to lead in sustainable
energy development.”
     The sustainability educational series begins with a luncheon
program on Wednesday, November 10, at the Witte Museum.

                                         Welcome New North Chamber Members!
               The North San Antonio Chamber of Commerce would like to welcome the following new members. We ask that you make this a
                    part of your membership directory and encourage you to use it as a resource when purchasing products or services.

Accountants - Certified Public           Contractors - Electric                 Texas Farm Bureau Insurance       Organizations - Social Services      McDonald’s
Cook & Associates, PLLC                  Fred Clark Electrical Contrator        Mrs. Leah Patranella              Child Advocates San Antonio          Mr. Ruben Flores
Mr. Steve Cook                           Ms. Maricel Zachman                    7300 Henderson Pass, Ste. 105     Mrs. Lynda Alston                    24165 IH 10 W, Ste. 217-769
14100 San Pedro, Ste. 530                1430 N. Flores, Ste. 100               San Antonio, TX 78232-1568        406 San Pedro                        San Antonio, TX 78257-9997
San Antonio, TX 78232-4393               San Antonio, TX 78212-4969             (210) 745-3321                    San Antonio, TX 78212-5553           (210) 698-9181
(210) 495-4424                           (210) 229-1155                                 (210) 225-7070                         Contractors - General                                                              The Lion and Rose
Apartment Rental Information &           J Angelo Designs                       Texas Farm Bureau Insurance       Physicians - Pediatrics              Mr. Allen Tharp
Services                                 Mr. John Meyer                         Mr. Tom Darling                   Robert K. Johnson MD PA &            16109 University Oak
HomeCorp Relocation                      106 Lacey Oak                          7322 N. E. Loop 410               Associates                           San Antonio, TX 78249-4017
Mrs. Yoli Rodriguez                      San Antonio, TX 78230-5611             San Antonio, TX 78219-1710        Mr. Robert K. Johnson, MD            (210) 878-0034
20770 Hwy 281 N, Ste. 252                (817) 269-7960                         (210) 661-5331                    401 W. Summit Ave          
San Antonio, TX 78259-7500                                    San Antonio, TX 78212-2815           Shipping Services
(210) 494-0090                           Convents & Monasteries                 Management Consultants            (210) 736-3126                       Worldwide Express               Salesian Sisters of St. John Bosco     BPAD Consulting, LLC              Physicians & Surgeons - Nephrology   8000 IH-10 West, Ste. 1150
Associations - Not for Profit            Ms. Esmeralda Castillo                 Mr. Michael W. Holmes             San Antonio Kidney Disease           San Antonio, TX 78230-3885
Kids In Motion                           6019 Buena Vista Street                410 Woodway Forest Dr.            Center                               (210) 293-2100
Mr. Gerry Goble                          San Antonio, TX 78237-1700             San Antonio, TX 78216-1662        Mr. Clay Roby              
7800 IH 10 West Ste. 530                 (210) 431-4999                         (210) 862-1955                    7142 San Pedro Avenue Ste. 120       Sporting Events
San Antonio, TX 78230-4761                   San Antonio, TX 78216-6256           Valero Alamo Bowl
(210) 344-5437                           Defense Procurements - U.S. Govern-                                      (210) 661-5622                       Mr. Bryan Moynihan
Attorneys                                ment                                   The Center for Success                          100 Montana Street
de la Riva & Associates                  Muscogee Nation Business Enter-        Mr. Greg Klemm                    Physicians & Surgeons - General      San Antonio, TX 78203-1033
Ms. Isabel de la Riva                    prise (MNBE)                           15727 Knolldown                   Practice                             (210) 704-6393
13407 NW Military Highway                Mr. Frank J. Morales, Morales          San Antonio, TX 78247-2165        San Antonio Institute of Medicine
San Antonio, TX 78231-1844               1100 NE Loop 410, Ste. 220             (210) 885-0584                    Ms. Paola Rodriguez                  Waste Recycling & Disposal Services -
                                         San Antonio, TX 78209-1571          PO Box 241180                        Industrial
(210) 224-2200                      (210) 771-4372                                                           San Antonio, TX 78224-8180           C-6 Disposal Systems, Inc.
                                                          Rodrill Inc.                      (210) 928-4825                       Mrs. Sarah Chappellie
Auto - Repairs & Service                                                        Mr. Frank Rodriguez
                                         Employment Agencies                                                                 P.O. Box 160489
The Dealer Alternative                                                          P.O. Box 489
                                         Creative Financial Staffing                                              Physicians & Surgeons - Ophthal-     San Antonio, TX 78280-2689
Mr. Anthony Zarcone                                                             Converse, TX 78109-3032
                                         Mr. Ruben Ortega                                                         mology                               (210) 375-0066
951 E. Bitters Road, Ste. 401                                                   (210) 667-2130
                                         40 NE Loop 410, Ste. 200                                                 San Antonio Eye Specialists
San Antonio, TX 78216-2364                                            
(210) 545-1777                           San Antonio, TX 78216-5876                                               Mrs. Nanis Iskander                  Water Softening & Conditioning
                                         (210) 308-7965                         Market Research & Analysis        3619 Paesanos Parkway Ste. 302       Culligan Southwest, Inc.
Coffee Shops                                        Galloway Research Service Inc.    San Antonio, TX 78231-1259           Mr. Bob Boerner
Coffee Gully                                                                    Mrs. Elisa Galloway               (210) 822-9800                       1034 Austin Street
                                         Fetal Care
Mr. Charles Lewis-Blunt                                                         4751 Hamilton Wolfe                          San Antonio, TX 78208-1153
                                         Center for Maternal - Fetal Care, PA
11703 Huebner Rd Ste. 106-238                                                   San Antonio, TX 78229-3354                                             (210) 226-5344
                                         Mrs. Diane Higby                                                         Physicians & Surgeons - Orthopedic
San Antonio, TX 78230-1212                                                      (210) 734-4346                                               
                                         7909 Fredericksburg Rd. Ste. 227                                         Andrew L. Whaley, MD PA
(210) 496-3838                                                        
                                         San Antonio, TX 78229-3403                                               Ms. Susan Whaley                     Winery
                                         (210) 354-2229                         Marketing Programs & Services     143 West Sunset, Ste. 100            Bending Branch Winery
Computer Security - Systems & Services                                          FPO Marketing                     San Antonio, TS 78209-2632           Mr. John J. Rivenburgh, LEED AP
                                         Foundation - Education
Digital Defense, Inc.                                                           Mr. Francis Wearden               (210) 293-2663                       142 Lindner Branch Trail
                                         Mind Science Foundation
Mr. Larry Hurtado                                                               8035 Broadway                                  Comfort, TX 78013-2817
                                         Mr. Paul Ingmundson
9000 Tesoro Drive, Suite 100                                                    San Antonio, TX 78209-2628                                             (830) 995-2948
                                         117 W. El Prado Drive                                                    Prosthetic Devices
San Antonio, TX 78217-6132                                                      (210) 829-8855                                               
                                         San Antonio, TX 78212-2024                                               MK Prosthetic & Orthotic Services
(210) 822-2645                                                        
                                         (210) 821-6094                                                           Mr. Don Kirchner                               Meat Market                       4319 Medical, Ste. 106
Computers - Software & Services
                                         Insurance                              Bolner’s Meat Market              San Antonio, TX 78229-3325
FEDITC, LLC                              Allstate - David Pfau Insurance        Ms. Traci Bolner                  (210) 614-9222
Mr. Michael Bullard                      Mr. David Pfau                         2900 S. Flores          
4615 Walzem Ste. 208                     2211 NW Military Hwy, Ste. 122B        San Antonio, TX 78204-2631        Restaurants
San Antonio, TX 78218-1669               San Antonio, TX 78213-1850             (210) 533-5112                    Hearthstone Bakery Cafe
(210) 946-6100                           (210) 257-0117                        Mr. Jason C. VandeBerg                                                                  Nutritionist                      4212 McCullough
Construction Management                  Texas Farm Bureau Insurance            Shake It Up Nutrition & Fitness   San Antonio, TX 78212-1921
Zachry Holdings, Inc.                    Mr. J. P. Meuth                        Company                           (210) 826-5667
Mrs. Cathy Obriotti Green                28719 IH 10 West                       Mr. Michael Harrison    
PO Box 240130                            Fair Oaks Ranch, TX 78006-9112         5999 DeZavala Ste. 146
San Antonio, TX 78224-0130               (830) 981-4802                         San Antonio, TX 78249-2237
(210) 588-6578                                        (210) 723-5226                                                           

                                                       Volunteer Spotlight
                            CIO BREAKFAST SERIES                                                        TECH RESOURCE GUIDE
                            CHAIR                                                                       CHAIR
                              About the Company: Tesoro Corpora-                                         About the Company: Prism Technologies
                              tion is based in San Antonio and is a leading                              Group provides information technol-
                              independent refiner of petroleum products.                                 ogy support that is simple, manageable
                              Tesoro, through its subsidiaries, operates                                 and affordable for each client by offering
                              seven refineries primarily in the western                                  computer solutions and consulting services
                              United States with a combined crude oil                                    that address the needs of our clients.
                              capacity of more than 660,000 barrels per                                  Prism focuses primarily on IT strategy and
                              day (bpd). Tesoro’s retail-marketing system                                working with the business owners to use
      Michiel Espach          includes over 890 branded retail stations, of          Bryan Guinn         technology to automate business process
     Tesoro Corporation       which more than 450 are company oper-            Prism Technologies Group and increase productivity while providing
                              ated under the Tesoro®, Shell®, Mirastar®                                  the day to day support. Bryan is respon-
and USA® brands. Michiel is Vice President, Information Technol-              sible for day-to-day operations and marketing.
ogy and Chief Information Officer of Tesoro Corporation and leads             About the Programs: The IT Resource Guide is a tool that pro-
all aspects of the company’s information technology function. Espach          vides members, IT professionals and CIOs with a listing of all North
has spent his career integrating complex systems of people, processes,        Chamber-member IT providers and the services they offer. Advertis-
technology and information to enable business strategy and has been           ing space is available to any North Chamber member.
integral in various initiatives that enabled Tesoro to scale from a
$944M company to a $28B Fortune 100 company.                                  Personally Speaking: Prism has been a member for nearly two years
                                                                              and Bryan has also served on the Technology Council and the Busi-
About the Program: CIO breakfasts are a knowledge series designed             ness after Five committee. Bryan says, he has established meaningful
exclusively for and by CIOs and is open to technology and IT execu-           relationships and has gotten good leads and business from his involve-
tives. At monthly breakfasts, speakers discuss current and relevant           ment. “The value of the chamber is very high and is a must for any
technology issues and local IT leaders share experiences and ideas            company servicing clients in San Antonio.”
with their peers.

                                                                                                        TECHNOLOGY SPEAKER
                                                                                                        SERIES CHAIR
                                                                                                        About the Company: Catapult Systems
                  and The Small Business Council Present                                                is a technology consulting company
                                                                                                        focused on Microsoft related technolo-
     The Monthly Networking Breakfast                                                                   gies. We’re ranked in the top one percent
                 The Petroleum Club • 7 - 9a.m.                                                         globally by Microsoft and have six offices
                                                                                                        and 200 employees. As general manager,
                                                                                                        Andrew is responsible for overall man-
                                                                                                        agement of Catapult’s San Antonio and
                                                                                  Andrew Montz          federal businesses.
                                                                                  Catapult Systems      About the Programs: The Technology
                                                                                                        Speaker Series provides a great opportu-
                               Sponsored by                                   nity for business and technology leaders in the San Antonio area to
                                                                              network and learn about technology related topics.
                                                                              Personally Speaking: Andrew has been active volunteering with
       2 0 1 0 N ET WORKING B REAKFAST S CHEDULE                              the North Chamber since 2003 on the Technology Council and its
                                                                              related event committees. He says, “The North Chamber plays an
                  January 12                   July 13
                                                                              important role in helping San Antonio businesses grow and learn
                  February 9                  August 10
                                                                              from each other.”
                   March 9                  September 14
                   April 13                  October 12
                    May 11                   November 9
                    June 8                  December 14

                      You Won’t Want To Miss It!
                 Register online at
                  or call 210.344.4848 for more information

                                                      Inner Chamber

              Ribbon Cutting:                                   Ribbon Cutting:                       Grand Opening: Hyatt Place San Antonio
  Comfort Suites/UT Health Science Center                 SpringHill Suites/SeaWorld                           North/Stone Oak
            5130 Vantage Way                               138 Richland Hills Drive                         1610 East Sonterra Blvd.

              Grand Opening:                                  Grand Opening:                                     Grand Opening:
                Chase Bank                           Woodcraft - Woodtools of Texas, LLP                Muscogee Nation Business Enterprise
             8597 Blanco Road                                13719 San Pedro                              1100 NE Loop 410, Suite 220

                                                                              On behalf of the                                The North Chamber
                                                                        North Chamber special                               offers special thanks to
                                                                          thanks to Jan Meuth,                              Adam Boland, Ogle-
                                                                       (You Name It Specialties                              tree, Deakins, Nash,
                                                                          Inc.) for her generous                              Smoak & Stewart,
                                                                         donation of the custom                              P.C., for his generous
                                                                        logo printed ribbon used                            donation as the lunch
                                                                       in all Chamber Members’                              sponsor for each of the
                Grand Opening:                                            Grand Opening and                                2010 Ambassador of the
                  Coffee Gully                                              Ribbon-Cutting                                     Month winners.
            18140 US Hwy 281 N                                                 ceremonies.
           in the HEB @ Loop 1604

  Congratulations 2010 Small Business Leader      (from left) ATHENA International founder              (from left) Presenters Bruce Williams,
         Award Recipients: (from left)             Martha Mayhood Mertz joins ATHENA                   UT Health Science Center, Kevin Holt,
Jan King, Community Service; Kathy Thalman,           Award® sponsors Lou Simmons and                VIA Metropolitan Transit, join event chair
      Employee Relations; Eileen Sommer,             Nicole Rafferty, AT&T Mobility, and           Renée Crittenden-Garcia, Crittenden Commu-
   Community Service; Kay Chiodo, Business       ATHENA Award® recipient Suzanne Wade,                  nications, and presenters Ruby Webb,
 Innovation; Stephen Smithroat, New Business;   H-E-B, ATHENA Organizational Leadership              Bexar County, Susan Rodriguez, Edwards
   Martin O’Conner, Small Business Leader       Award recipient Anna Maria Chavez, members           Aquifer Authority, along with title sponsors
  of the Year; Francisco Suarez-Pella, Career     of the PR team and board chair-elect Jackie        Robert Solis and Monica Bustillos, Security
    Achievement; and Pamela Potyka Gobel,       Gorman-Johnson, all of Girl Scouts of Southwest          Service Federal Credit Union, and
             Business Achievement.               Texas, along with ATHENA Organizational              Ednita Galvan, Acción Texas, at the July
                                                  Leadership Award sponsors Ashley Heck and        How to Do Business with Public Entities seminar.
                                                Phyllis Gallay, Accenture, and event chair Lisa
                                                 Mochel, Broadway Bank, at the 21st Annual
                                                       Enterprising Women’s Conference.

                                                                                                                                                        2010 Board of
                          Member News                                                                                                                  Directors & Staff
                                                                                                     Executive Committee
                                                                                                                                                 Wade Cleary                         George Scofield
Coyle Engineering, Inc. was a part of the project team for down-                                        Howard Baker
                                                                                                    Security Service Federal
                                                                                                                                        Cleary Zimmermann Engineers              Fulbright & Jaworski, LLP
                                                                                                                                               David Doggett
town high-rise apartments - The Vistana, which was selected by                                            Credit Union
                                                                                                                                              Doggett Law Firm
                                                                                                                                                                                    Michael Setser
                                                                                                     Chairman of the Board                                                   Spurs Sports and Entertainment
the San Antonio Business Journal as the “Best Residential Devel-                                                                                Greg Flores
                                                                                                      Cindy Jorgensen                                                                  Tom Shock
opment” for 2010. Additionally, Coyle Engineering ranked #8 in                                             SWBC
                                                                                                                                          San Antonio Water System
                                                                                                                                                                                  Baptist Health System
the Business Journal’s Best Places to Work in the Small Business                                         Chair-Elect                      Charles “Frosty” Forster
                                                                                                                                                                                     John Skogland
                                                                                                   Chairman’s Council Chair                 Forster Engineering
category.                                                                                                                                                                       John E. Skogland, Attorney
                                                                                                          Larry Anthis                            Tony Frels
                                                                                                                                                                                          at Law
                                                                                                              Frost                              Sterling Bank
DaisyCares, San Antonio’s only nonprofit organization provid-                                   Business Development Council Chair                                                   Matt Stedman
                                                                                                                                                Phyllis Gallay
ing needy pet owners with veterinary care grants and pet food                                            Tobin Olson                             Accenture                      Gallagher Benefit Services
assistance, is launching the first-ever, official DaisyCares calendar                                Cox Smith Matthews
                                                                                                                                             Noemi Graham                               Ray Trevino
featuring 14 local dogs photographed by San Antonio-based, pet                                       Finance Council Chair
                                                                                                                                         USAA Real Estate Company                        EaglePrint

art photographer and graphic artist, Renee Spade. Calendars go on                                        Kirk Kistner
                                                                                                                                                 Mark Jones
                                                                                                                                          Structure Tone Southwest
                                                                                                                                                                                      Donna Watts
                                                                                                                                                                                     American Airlines
sale through in September with proceeds benefit-                                     Bartlett Cocke General
                                                                                                          Contractors                          Shaun Kennedy
ting the pet charity and its mission to save pet’s lives.                                        Government Affairs Council Chair              Broadway Bank
                                                                                                                                                                                   Travis Wiltshire
                                                                                                                                                                                 CNG Engineering, PLLC
                                                                                                        Annie Turner                            Rob Killen
SACU celebrates 14 years of accreditation by the Better Business                                         Wells Fargo                        Kaufman & Killen, Inc.                North Chamber Staff
Bureau® (BBB) serving Central, Coastal and Southwest Texas.                                       Leadership & Professional
                                                                                                  Development Council Chair                      Jim Koenig                           Duane Wilson
SACU has again been awarded an A+ rating, the highest rating                                          Brad Rollins
                                                                                                                                                   Jacobs                             President/CEO

BBB provides to its member companies. Also, Credit Professionals                                          Dahill                             James Lutz, P.E.
                                                                                                                                        Pape-Dawson Engineers, Inc.
                                                                                                                                                                                       Chris Bugg
                                                                                                  Membership Council Chair                                                        Senior Vice President,
International named first vice president Pat Evans the Internation-                                                                           J. Todd Malaise                          Operations
                                                                                                          Clay Jett
al Credit Professional of the Year in recognition of her individual                                  Texas Capital Bank                       Malaise Law Firm
                                                                                                                                                                                  Yolanda Crittenden
outstanding achievement and service. Additionally, SACU and                                      Small Business Council Chair                 Jennifer Martinez                Vice President, Leadership
                                                                                                                                                  IBC Bank
community partners, Communities in Schools of San Antonio,                                            Chuck Weisbrich                                                         Programs & Director Lead SA
                                                                                                   New Horizons Computer                     Robert McAdams
Target and VIA Metropolitan Transit (VIA), provided a bus ride                                         Learning Center                  Carneiro, Chumney & Co., LC
                                                                                                                                                                                      Debby Zucker
                                                                                                                                                                                 Vice President, Finance &
– in-style, backpacks and a $50 gift card for school supplies for 40                               Technology Council Chair
                                                                                                                                               John McCaleb                             Technology
students from Bowden Elementary in San Antonio ISD.                                                     Board Members
                                                                                                                                               Catto and Catto
                                                                                                                                                                                   Andrea Barlow
                                                                                                                                             James McNeel
                                                                                                          April Ancira                                                      Manager, Business Development
Security Service Federal Credit Union (SSFCU) announced that                                       Ancira I-10 Auto Complex
                                                                                                                                        Oppenheimer, Blend, Harrison
                                                                                                                                              and Tate, Inc.                      Wendy Thomas
the credit union has acquired Norbel Credit Union of Fort Collins,                                        Ray Berend                                                        Manager, Business Development
                                                                                                                                                Charlie Moke
Colorado, adding five locations to its network of service centers.                              Padgett, Stratemann & Co., LLP
                                                                                                                                          Workforce Solutions Alamo
                                                                                                                                                                                   Samantha Fojtik
Additionally, SSFCU employees recently held an internal book                                           Patricia Burns
                                                                                                 Methodist Stone Oak Hospital
                                                                                                                                                Chris Penrose                   Marketing Representative
drive to help replenish the library at the San Antonio Children’s                                     Chuck Calvin
                                                                                                                                                AT&T Mobility
                                                                                                                                                                                     Ellen Rankin
Shelter, and through employee fundraising efforts the Security Ser-                              SpawGlass Contractors, Inc.
                                                                                                                                                 Zandra Pulis
                                                                                                                                                 CPS Energy
                                                                                                                                                                                Marketing Representative

vice Charitable Foundation recently donated more than $12,000                                          Cesar Cantor
                                                                                                                                             Chris A. Scherer
                                                                                                                                                                                    Marilyn White
                                                                                                    Omni San Antonio Hotel
to the Cystic Fibrosis Foundation’s “Great Strides” Walk to sup-                                                                        Law Office of Chris A. Scherer           Administrative Assistant

port research.                                                                                    The vision of the North Chamber is to be the Chamber of choice for businesses in San Antonio
                                                                                                 and Bexar County. Our mission is to strengthen member businesses and the community through
Robert (Chris) Tisdel has joined SpawGlass as BIM Technolo-                                       the delivery of advocacy, recognition and leadership and professional development programs.
gist. Tisdel will direct corporate Building Information Technology
(BIM) and Virtual Design and Construction (VDC) services, as
well as mobile computing - standardizing the best practices for all
regional offices. Tisdel will advance the technology and innovation                                                                            2010 Board of Directors
within SpawGlass to increase the value of these comprehensive ser-                                           Officers
vices to owners/clients and increase efficiency in field operations.                                     Howard Baker                         Pamela Bain                           Terry Hookstra
                                                                                               Security Service Federal Credit Union         Bain Medina Bain                     eEmployers Solutions
                                                                                                             President                         Maria Barrett                         Dick McNary
                                                                                                        Cindy Jorgensen                Padgett, Stratemann & Co., LLP                Project Control
The North Chamber News is published as often as every other month. News                                      SWBC                            Deborah Bauer                       Lawrence Morales II
submitted by dues-paying members is accepted daily for the “Member News”                                 Vice President                  Drake Commercial Group                 Haynes and Boone, LLP
section of the newsletter. The North Chamber will publish news based on space                             Annie Turner                       Jeanne Douglas                       Christine Prescott
                                                                                                           Wells Fargo
availability. Copy is subject to editing. To submit news for consideration, send                          Vice President
                                                                                                                                              Broadway Bank                  Corporate Travel Planners, Inc.
press releases and/or announcements to Marilyn White at                                                  Duane Wilson
                                                                                                                                                David Dunne                           Lisa Schultz
                                                                                                                                       Preferred Landscape & Lighting       University of the Incarnate Word or via fax to (210) 525-8207.                                                 North Chamber
                                                                                                       Secretary/Treasurer                  Noemi Graham                           John Worthington
                                                                                                                                        USAA Real Estate Company          Security Service Federal Credit Union
                                                                                                           Larry Anthis
                                                                                                              Frost                            Jim Heaney
                                                                                                                                               Sterling Bank

                                                                                                 Lead SA is a 501 (c) (3) non-profit organization whose mission is to support and sponsor North Chamber pro-
                                                                                               grams and initiatives promoting educational, leadership, and career and professional development in San Antonio.

 The North Chamber publishes in our newsletter/website third party content which is submitted by member organizations. The North Chamber is not responsible for and assumes no liability
     for any of the third party statements, opinions or representations. Third party content is neither endorsed by nor does it necessarily represent the position(s) of the North Chamber.
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San Antonio, Texas 78216                                                        PAID
Phone (210) 344-4848                                                       San Antonio, TX
                                                                           Permit No. 3069
Fax (210) 525-8207


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