STRATEGIC BUSINESS PLAN
Fire Department
Oklahoma City Vision
Oklahoma City is a safe, clean, affordable City. We are a family-friendly community of strong
moral character, solid values, and a caring spirit. We strive to provide the right balance of
cosmopolitan and rural areas by offering a well-planned and growing community that focuses on
a wide variety of business, educational, cultural, entertainment and recreational opportunities.
We are a diverse, friendly City that encourages individuality and excellence.
Oklahoma City Mission
The City of Oklahoma City’s mission is to provide the leadership, commitment and resources to
achieve our vision by:
Offering a clean, safe, and affordable City.
Providing well managed and maintained infrastructure through proactive and reactive services,
excellent stewardship of public assets, and a variety of cultural, recreational and entertainment
opportunities that enhance the quality of life.
Creating and maintaining effective partnerships to promote employment opportunities and
individual and business success.
Advancing a model of professionalism that ensures the delivery of high quality products and
services, continuously improves efficiency and removes barriers for future development.
Department Mission
The mission of the City of Oklahoma City Fire Department is to provide emergency response,
fire prevention, and public education services to the Oklahoma City community so they can have
their lives and property protected. — Respond Quickly, Safely, Courteously – Meet the Need!
Fire_FY11-6_Final Plan Page 1 of 19
Fire Department
Issue Statements
1. Fire Fatalities:
The lack of awareness and application of personal safety measures by residents will result
in fire fatalities, injuries and property loss.
2. Increased Service Demand:
Population growth, and development coupled with changing demographics will lead to a
growing demand on fire department services and resources, which, if not addressed, could
result in:
Increased response times leading to property loss and deterioration of patient
condition, and
Increasing delays in delivering other services.
3. Regionalization:
Potential consolidation of emergency services in the metropolitan area without an adequate
increase in resource and staffing may result in the following:
Degraded quality of services
Less consistent delivery of services
Longer overall response times
4. Emergency Medical Services (EMS):
The Oklahoma City Fire Department is increasingly taking a more prominent role in EMS
delivery, which will require additional resources to provide advanced emergency medical
care to all citizens.
5. Homeland Security:
The growing requirements of disaster prevention, preparedness, response and recovery
coupled with the uncertainty of future Homeland Security funding could negatively impact
existing services.
6. Aging Facilities:
A growing number of fire department facilities do not meet the needs of a modern fire
service, which will result in increased facility maintenance costs and a diversion of
resources from direct services to the public.
Page 2 of 19 Fire_FY11-6_Final Plan
Fire Department
Strategic Results
1. By 2012, the structure fire fatality rate in Oklahoma City will be at or below the national
average (1.14 per 100,000 residents based on the latest available data from 2007).
2. By 2012, every citizen in Oklahoma City, regardless of location, will benefit from a fully
equipped, fully staffed Advanced Life Support (ALS) emergency response vehicle arriving
within 6 minutes 70% of the time (from call received at fire dispatch to arrival), to assess
and treat their medical emergencies.
3. By 2012, the citizens of Oklahoma City, even anticipating growth in outlying areas, will
still receive emergency responses within 6 minutes 70% of the time (from call received at
fire dispatch to arrival) in order to protect lives and limit damage to property and the
environment.
4. By 2012, the community of Oklahoma City will benefit from each OCFD Fire Station
making at least thirty (30) non-emergency public safety contacts per month.
Fire_FY11-6_Final Plan Page 3 of 19
Fire Department
Department Organization
Administrative Line of Business
Business Services Program
Executive Leadership Program
Operational Services Line of Business
Fire Suppression Operations Program
Emergency Medical Services Program
Operations Training Program
Support Services Line of Business
Fire Dispatch Program
Fire Maintenance Services Program
Fire Prevention Services
Public Safety Education Services Program
Fire Prevention Inspection and Code Compliance Program
Fire Investigations Program
Page 4 of 19 Fire_FY11-6_Final Plan
Fire Department
Administrative Line of Business
Administrative Line of Business
The purpose of the Administrative Line of Business is to provide leadership, support and
information to the department so it can achieve its strategic and operational results.
Programs and Key Measures
Business Services Program
% of department expenditures spent on programs that achieve result and
efficiency performance targets
Executive Leadership Program
% of strategic results (or interim targets) achieved
% of critical operations covered by a Continuity of Operations Plan
% of key measures achieved
Fire_FY11-6_Final Plan Page 5 of 19
Fire Department
Administrative Line of Business
Business Services Program
The purpose of the Business Services Program is to provide financial management, human
resource, procurement, risk management, and technology services to Executive Leaders and
Program Managers so they can effectively manage operations.
Program Services
Budget Proposals Technical Proposals
Financial Reports Training Classes
Budget Transaction Personnel Transactions
Payment Authorizations Payroll Authorizations
Collections Personnel Records
Financial Projections Job Postings
Debt Evaluations Investigation Findings
Grant Applications FMLA Authorizations
Investment Evaluations Job Application Evaluations
Grant Status Reports Discipline & Grievance Hearings
Project & Financial Impact Analyses Media Responses
Revenue Generating Leases, Permits, Survey Reports
Agreements Survey Responses
Purchase Requisitions Open Record Responses
Purchase Solicitations Citizen Responses
Supplies/Inventories OJI Reports
Contracts, Leases, Agreements Loss and Damage Reports
System Access Controls Ergonomic Evaluation Requests
Intranet Sites Vehicle Accident Reports
Internal Investigation Reports Safety Training
System Audits Property Value Reports
Information Reports Safety Inspections
Equipment Maintenance and Repairs
Family of Measures
Results % of Dept. expenditures spent on programs that achieve result and
efficiency performance targets
% of actual to budgeted expenditures
% of terminations submitted to Personnel Department by termination
date
% of full-time equivalent (FTE) employees without an on the job
injury (OJI) in the current fiscal year
Outputs Dollar amount of operating and capital expenditures (actual) managed
# of FTE’s supported
# of public information requests responded to
Page 6 of 19 Fire_FY11-6_Final Plan
Fire Department
Administrative Line of Business
Demands Dollar amount of operating and capital expenditures budgeted
# of FTE’s
Efficiencies $ expenditure per FTE supported
Program Manager Keith Bryant
Kellie Lee
Marc Woodard
Cecil Clay
Lance Musgrave
Program Budget $3,887,459
Fire_FY11-6_Final Plan Page 7 of 19
Fire Department
Administrative Line of Business
Executive Leadership Program
The purpose of the Executive Leadership Program is to provide planning, management, and
reporting services to department employees and City leaders so they can achieve strategic goals
and key results.
Program Services
Executive Reports Special Projects
o City Manager Reports Grievance Resolutions
o Ad Hoc Reports Union Negotiations &
o Special Project Reports Recommendations
o Performance Reports Plans (i.e. Master, Strategic Business
Agenda Items / Packets Plans)
Needs Analyses Polices & Procedures
Audit Responses Presentations
Contract Compliance Reviews Continuity of Operations Plan
Employee Performance Evaluations Employee Consultations
Legislative Recommendations
Family of Measures
Results % of strategic results (or interim targets) achieved
% of key measures achieved
% of critical operations covered by a Continuity of Operations Plan
% of performance evaluations completed by the review date
% of applicants that are female and/or minority
Outputs None
Demands None
Efficiencies Administrative Line of Business expenditure per total operating budget
dollars managed
Program Manager Keith Bryant
Kellie Lee
Marc Woodard
Cecil Clay
Lance Musgrave
Program Budget $1,044,284
Page 8 of 19 Fire_FY11-6_Final Plan
Fire Department
Operational Services Line of Business
Operational Services Line of Business
The purpose of the Operational Services Line of Business is to provide emergency and non-
emergency responses to all residents and visitors in our community so they can have their lives
and property protected from fires, medical emergencies and other hazards.
Programs and Key Measures
Fire Suppression Operations Program
Structure fire fatalities rate per 100,000 residents
% of fire incident responses within 5 minutes or less from being dispatched to
arrival
# of non-emergency public safety contacts per OCFD fire station per month
Emergency Medical Services Program
% of emergency medical responses provided within 5 minutes or less from
being dispatched to arrival
Operations Training Program
% of incidents without firefighter injury
% of Firefighters that meet the annual physical assessment standards
Fire_FY11-6_Final Plan Page 9 of 19
Fire Department
Operational Services Line of Business
Fire Suppression Operations Program
The purpose of the Fire Suppression Operations Program is to provide fire protection and
emergency response services to distressed individuals in our community so they can survive
emergencies and experience minimized fire loss.
Program Services
Structural fire incident responses Special Operations responses
Wildland incident responses o Hazmat
Community Service Liaison responses o Technical Rescues
Mobile property incident responses Hydrant inspections
Mutual Aid responses Handicapped assistance responses
Map updates Smoke alarm checks
Family of Measures
Results Structure fire fatalities per 100,000 residents
% of fire incident responses within 5 minutes or less from being
dispatched to arrival
% of structure fires contained to room of origin
% of rescues resulting in survival
Outputs # of non-emergency public safety contacts per OCFD fire station per
month
# of fire incident responses provided
# of people assisted by CSL (Community Service Liaison)
# of special operations responses provided
Demands # of people needing CSL (Community Service Liaison) assistance
Efficiency $ expenditure per fire incident response provided
Program Manager Marc Woodard
Program Budget $17,107,397
Page 10 of 19 Fire_FY11-6_Final Plan
Fire Department
Operational Services Line of Business
Emergency Medical Services Program
The purpose of the Emergency Medical Services Program is to provide response to life
threatening emergencies and medical assistance services to all citizens and visitors of Oklahoma
City so they can receive immediate treatment or care that will improve, resolve or stabilize their
condition.
Program Services
Advanced Life Support call responses Basic Life Support call responses
Cardiac arrest responses Trauma responses
Medical responses Medical assessments
Family of Measures
Results % of emergency medical responses provided within 5 minutes or less
from being dispatched to arrival
% of emergency responses where treatment or care is indicated and
condition is improved/stabilized
% of emergency responses provided with Advanced Life Support (ALS)
staff and equipment
Outputs # of EMS responses where treatment is provided (this comes from
EMSQI)
# of EMS calls dispatched
Demands # of EMS responses
Efficiencies $ expenditure per EMS response provided
Program Manager James Blocker
Program Budget $36,964,310
Fire_FY11-6_Final Plan Page 11 of 19
Fire Department
Operational Services Line of Business
Operations Training Program
The purpose of the Operations Training Program is to provide Fire, Emergency Medical Service
and Special Operations training services to Firefighters so they can have the knowledge, skills,
and abilities to safely and efficiently prevent loss of life and property.
Program Services
Fireground skill improvement programs Training materials
Advanced medical training sessions Intranet training courses
New protocol training sessions Emergency equipment training courses
New Recruit training programs Employee development classes
Special Operations training courses Citizen CPR and First Aid courses
Family of Measures
Results % of incidents without Firefighter injury
% of Firefighters that meet the annual physical assessment
standards
Outputs # of skills maintenance training hours provided
# of special operations training hours provided
# of skills maintenance training hours per Operations position
Demands # of skills maintenance training hours scheduled
Efficiencies $ expenditure per skills maintenance training hour provided
Program Manager James Blocker
Charles Hansen
Jerry Litterell
Chris Fields
Program Budget $16,768,010
Page 12 of 19 Fire_FY11-6_Final Plan
Fire Department
Support Services Line of Business
Support Services Line of Business
The purpose of the Support Services Line of Business is to provide Dispatch, Fleet, Equipment
and Facility Management Services to the Fire Department so they can receive timely dispatches
and properly maintained fleet, equipment and facilities.
Programs and Key Measures
Fire Dispatch Program
% of incidents dispatched within one (1) minute of receipt at Fire Dispatch
Fire Maintenance Services Program
% of hours front line fleet available
% of hours reserve fleet available
Fire_FY11-6_Final Plan Page 13 of 19
Fire Department
Support Services Line of Business
Fire Dispatch Program
The purpose of the Fire Dispatch Program is to provide coordinated response services to citizens
in need so they can receive immediate and appropriate emergency and non-emergency
assistance.
Program Services
911 Call responses Emergency call prioritizations
Coordinated emergency responses Emergency incident dispatches
911 Call and radio audio productions Information inquiry responses
Non-emergency incident dispatches Public burn permit inquiry responses
Family of Measures
Results % of 911 telephone calls answered within 9 seconds or less from transfer
to Fire Dispatch
% of incidents dispatched within one (1) minute of receipt at Fire
Dispatch
Outputs # of incidents dispatched
Demands # of 911 telephone calls received
Efficiencies $ expenditure per incident dispatched
Program Manager(s) Cecil Clay
Brian Stanaland
Program Budget $1,973,321
Page 14 of 19 Fire_FY11-6_Final Plan
Fire Department
Support Services Line of Business
Fire Maintenance Services Program
The purpose of the Fire Maintenance Services Program is to provide fleet, equipment and
facilities services to the Oklahoma City Fire Department so it can have safe and reliable facilities
and equipment to respond.
Program Services
Fleet/Equipment specifications Building repair service calls
Fleet/ Equipment repairs Parts inventories
Fleet/ Equipment reports Vehicle purchase recommendations
Fleet/Equipment inspections Fuel deliveries
Monthly fuel reports Equipment tests
Respiratory protection repairs to Self
Contained Breathing Apparatus (SCBA)
Family of Measures
Results % of hours front line fleet available
% of hours reserve fleet available
% of parts available within four (4) business days of order
% of SCBA tested on schedule
Outputs # of facility work orders completed
# of fleet repair jobs completed
Demands # of facility work orders requested
Efficiencies $ expenditure per fleet repair job completed
Program Manager(s) Cecil Clay
Mike Fonzi
Program Budget $7,585,103
Fire_FY11-6_Final Plan Page 15 of 19
Fire Department
Fire Prevention Services Line of Business
Fire Prevention Services Line of Business
The purpose of the Fire Prevention Services Line of Business is to provide education,
enforcement and investigation services to the residents, business community and visitors of
Oklahoma City so they can benefit from a reduced risk of loss from fire and other hazards.
Programs and Key Measures
Public Safety Education Services Program
% of safety education participants with improved life safety knowledge
# of public safety education participants served
Fire Prevention Inspection and Code Compliance Program
% of inspections scheduled within 5 business days of request
% of fire code violations corrected without a re-inspection
Fire Investigations Program
% of arson cases referred to the district attorney for prosecution
Page 16 of 19 Fire_FY11-6_Final Plan
Fire Department
Fire Prevention Services Line of Business
Public Safety Education Services Program
The purpose of the Public Safety Education Services Program is to provide life safety education
services to the community of Oklahoma City so they can better prepare for emergencies and
have a reduced risk of loss from fire and injury.
Program Services
Inter-agency health and safety updates Media fire safety information
Juvenile fire-setter intervention sessions demonstrations
Public policy consultations Train the trainer health and safety
Educational sessions sessions and materials
Smoke alarms and batteries Business emergency operations and
Safety materials evacuation plans
Safety displays School mentoring sessions
Emergency consultation sessions Explorer Scout program
Community meetings Citizens Academy
Family of Measures
Results
% of safety education participants with improved life safety
knowledge
% of juvenile fire-setters referred to Operation Fire Safe Program for the
first time
Outputs # of public safety education participants served
# of smoke alarms distributed
# of hours spent on Public Safety presentations (includes research,
driving, everything related to presentations)
Demands None
Efficiencies $ expenditure per hour spent on Public Safety presentations
Program Manager Kellie Lee
Tim Adams
Program Budget $1,120,540
Fire_FY11-6_Final Plan Page 17 of 19
Fire Department
Fire Prevention Services Line of Business
Fire Prevention Inspection and Code Compliance Program
The purpose of the Fire Prevention Inspection and Code Compliance Program is to provide
specialized inspections, testing and consultation services to the citizens of Oklahoma City,
property and business owners, and industry professionals so they can be in compliance with fire
safety codes and ordinances.
Program Services
Permits and licenses Telephone inquiry responses
Certification tests Code interpretations
Enforcement actions Incident reports
Occupant load certifications Fire protection system acceptance tests
Property / environmental surveys Inspections
Consultations Special event coordination and preplans
Fire Protection Plan reviews
Family of Measures
Results % of inspections scheduled within 5 business days of request
% of fire protection system plan reviews completed within 10
business days of receipt
% of fire code violations corrected prior to a re-inspection
Outputs # of external requests for service processed
# of internal requests for service processed (re-inspections, surveys,
monthly permits, etc.)
Demands # of external requests for service
Efficiencies $ Expenditure per request for service (internal and external)
Program Manager Kellie Lee
Program Budget $1,625,772
Page 18 of 19 Fire_FY11-6_Final Plan
Fire Department
Fire Prevention Services Line of Business
Fire Investigations Program
The purpose of the Fire Investigations Program is to provide investigation services to
prosecutors, property owners, and property insurers so they can receive fire cause determinations
that allow them to receive (or provide) appropriate compensation and prosecute alleged arsonists.
Program Services
Fire Investigations / reports Fire investigation case files
Fire Investigation consultations
Family of Measures
Results % of arson cases referred to the district attorney for prosecution
% of fire investigations resulting in arson or accidental cause
determinations
Outputs # of accidental or undetermined fire investigations conducted
# of arson investigations conducted
# of juveniles served by Operation Fire Safe Program
Demands # of fire investigations required
Efficiencies $ expenditure per fire investigation conducted
Program Manager Kellie Lee
Homer Jones
Program Budget $1,815,851
Fire_FY11-6_Final Plan Page 19 of 19