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					                            STRATEGIC          BUSINESS         PLAN




                              Fire Department

Oklahoma City Vision
Oklahoma City is a safe, clean, affordable City. We are a family-friendly community of strong
moral character, solid values, and a caring spirit. We strive to provide the right balance of
cosmopolitan and rural areas by offering a well-planned and growing community that focuses on
a wide variety of business, educational, cultural, entertainment and recreational opportunities.
We are a diverse, friendly City that encourages individuality and excellence.


Oklahoma City Mission
The City of Oklahoma City’s mission is to provide the leadership, commitment and resources to
achieve our vision by:

 Offering a clean, safe, and affordable City.
 Providing well managed and maintained infrastructure through proactive and reactive services,
  excellent stewardship of public assets, and a variety of cultural, recreational and entertainment
  opportunities that enhance the quality of life.
 Creating and maintaining effective partnerships to promote employment opportunities and
  individual and business success.
 Advancing a model of professionalism that ensures the delivery of high quality products and
  services, continuously improves efficiency and removes barriers for future development.


Department Mission
The mission of the City of Oklahoma City Fire Department is to provide emergency response,
fire prevention, and public education services to the Oklahoma City community so they can have
their lives and property protected. — Respond Quickly, Safely, Courteously – Meet the Need!




Fire_FY11-6_Final Plan                                                                   Page 1 of 19
                                                                                     Fire Department

Issue Statements

  1. Fire Fatalities:
       The lack of awareness and application of personal safety measures by residents will result
       in fire fatalities, injuries and property loss.

  2. Increased Service Demand:
       Population growth, and development coupled with changing demographics will lead to a
       growing demand on fire department services and resources, which, if not addressed, could
       result in:
             Increased response times leading to property loss and deterioration of patient
             condition, and
             Increasing delays in delivering other services.

  3. Regionalization:
       Potential consolidation of emergency services in the metropolitan area without an adequate
       increase in resource and staffing may result in the following:
             Degraded quality of services
             Less consistent delivery of services
             Longer overall response times

  4. Emergency Medical Services (EMS):
       The Oklahoma City Fire Department is increasingly taking a more prominent role in EMS
       delivery, which will require additional resources to provide advanced emergency medical
       care to all citizens.

  5. Homeland Security:
       The growing requirements of disaster prevention, preparedness, response and recovery
       coupled with the uncertainty of future Homeland Security funding could negatively impact
       existing services.

  6. Aging Facilities:
       A growing number of fire department facilities do not meet the needs of a modern fire
       service, which will result in increased facility maintenance costs and a diversion of
       resources from direct services to the public.




Page 2 of 19                                                                   Fire_FY11-6_Final Plan
Fire Department

                                                                          Strategic Results

  1. By 2012, the structure fire fatality rate in Oklahoma City will be at or below the national
     average (1.14 per 100,000 residents based on the latest available data from 2007).

  2. By 2012, every citizen in Oklahoma City, regardless of location, will benefit from a fully
     equipped, fully staffed Advanced Life Support (ALS) emergency response vehicle arriving
     within 6 minutes 70% of the time (from call received at fire dispatch to arrival), to assess
     and treat their medical emergencies.

  3. By 2012, the citizens of Oklahoma City, even anticipating growth in outlying areas, will
     still receive emergency responses within 6 minutes 70% of the time (from call received at
     fire dispatch to arrival) in order to protect lives and limit damage to property and the
     environment.

  4. By 2012, the community of Oklahoma City will benefit from each OCFD Fire Station
     making at least thirty (30) non-emergency public safety contacts per month.




Fire_FY11-6_Final Plan                                                                 Page 3 of 19
                                                                                 Fire Department

Department Organization

               Administrative Line of Business
                 Business Services Program
                 Executive Leadership Program

               Operational Services Line of Business
                 Fire Suppression Operations Program
                 Emergency Medical Services Program
                 Operations Training Program

               Support Services Line of Business
                  Fire Dispatch Program
                  Fire Maintenance Services Program

               Fire Prevention Services
                  Public Safety Education Services Program
                  Fire Prevention Inspection and Code Compliance Program
                  Fire Investigations Program




Page 4 of 19                                                               Fire_FY11-6_Final Plan
Fire Department

                                                         Administrative Line of Business

Administrative Line of Business
The purpose of the Administrative Line of Business is to provide leadership, support and
information to the department so it can achieve its strategic and operational results.


                  Programs and Key Measures

                  Business Services Program
                   % of department expenditures spent on programs that achieve result and
                    efficiency performance targets

                  Executive Leadership Program
                   % of strategic results (or interim targets) achieved
                   % of critical operations covered by a Continuity of Operations Plan
                   % of key measures achieved




Fire_FY11-6_Final Plan                                                                    Page 5 of 19
                                                                                 Fire Department

Administrative Line of Business

Business Services Program
The purpose of the Business Services Program is to provide financial management, human
resource, procurement, risk management, and technology services to Executive Leaders and
Program Managers so they can effectively manage operations.

Program Services
    Budget Proposals                                Technical Proposals
    Financial Reports                               Training Classes
    Budget Transaction                              Personnel Transactions
    Payment Authorizations                          Payroll Authorizations
    Collections                                     Personnel Records
    Financial Projections                           Job Postings
    Debt Evaluations                                Investigation Findings
    Grant Applications                              FMLA Authorizations
    Investment Evaluations                          Job Application Evaluations
    Grant Status Reports                            Discipline & Grievance Hearings
    Project & Financial Impact Analyses             Media Responses
    Revenue Generating Leases, Permits,             Survey Reports
    Agreements                                      Survey Responses
    Purchase Requisitions                           Open Record Responses
    Purchase Solicitations                          Citizen Responses
    Supplies/Inventories                            OJI Reports
    Contracts, Leases, Agreements                   Loss and Damage Reports
    System Access Controls                          Ergonomic Evaluation Requests
    Intranet Sites                                  Vehicle Accident Reports
    Internal Investigation Reports                  Safety Training
    System Audits                                   Property Value Reports
    Information Reports                             Safety Inspections
    Equipment Maintenance and Repairs
Family of Measures
Results                % of Dept. expenditures spent on programs that achieve result and
                       efficiency performance targets
                       % of actual to budgeted expenditures
                       % of terminations submitted to Personnel Department by termination
                       date
                       % of full-time equivalent (FTE) employees without an on the job
                       injury (OJI) in the current fiscal year


Outputs                Dollar amount of operating and capital expenditures (actual) managed
                       # of FTE’s supported
                       # of public information requests responded to
Page 6 of 19                                                               Fire_FY11-6_Final Plan
Fire Department

                                                    Administrative Line of Business

Demands                  Dollar amount of operating and capital expenditures budgeted
                         # of FTE’s


Efficiencies             $ expenditure per FTE supported



Program Manager          Keith Bryant
                         Kellie Lee
                         Marc Woodard
                         Cecil Clay
                         Lance Musgrave


Program Budget           $3,887,459




Fire_FY11-6_Final Plan                                                              Page 7 of 19
                                                                                    Fire Department

Administrative Line of Business

Executive Leadership Program
The purpose of the Executive Leadership Program is to provide planning, management, and
reporting services to department employees and City leaders so they can achieve strategic goals
and key results.


Program Services
    Executive Reports                                 Special Projects
       o City Manager Reports                         Grievance Resolutions
       o Ad Hoc Reports                               Union Negotiations &
       o Special Project Reports                      Recommendations
       o Performance Reports                          Plans (i.e. Master, Strategic Business
    Agenda Items / Packets                            Plans)
    Needs Analyses                                    Polices & Procedures
    Audit Responses                                   Presentations
    Contract Compliance Reviews                       Continuity of Operations Plan
    Employee Performance Evaluations                  Employee Consultations
    Legislative Recommendations

Family of Measures
Results                  % of strategic results (or interim targets) achieved
                         % of key measures achieved
                         % of critical operations covered by a Continuity of Operations Plan
                         % of performance evaluations completed by the review date
                         % of applicants that are female and/or minority


Outputs                  None


Demands                  None


Efficiencies             Administrative Line of Business expenditure per total operating budget
                         dollars managed

Program Manager          Keith Bryant
                         Kellie Lee
                         Marc Woodard
                         Cecil Clay
                         Lance Musgrave

Program Budget           $1,044,284

Page 8 of 19                                                                  Fire_FY11-6_Final Plan
Fire Department

                                                 Operational Services Line of Business

Operational Services Line of Business
The purpose of the Operational Services Line of Business is to provide emergency and non-
emergency responses to all residents and visitors in our community so they can have their lives
and property protected from fires, medical emergencies and other hazards.


                  Programs and Key Measures

                  Fire Suppression Operations Program
                   Structure fire fatalities rate per 100,000 residents
                   % of fire incident responses within 5 minutes or less from being dispatched to
                    arrival
                   # of non-emergency public safety contacts per OCFD fire station per month

                  Emergency Medical Services Program
                    % of emergency medical responses provided within 5 minutes or less from
                  being dispatched to arrival

                  Operations Training Program
                    % of incidents without firefighter injury
                    % of Firefighters that meet the annual physical assessment standards




Fire_FY11-6_Final Plan                                                                     Page 9 of 19
                                                                                  Fire Department

Operational Services Line of Business

Fire Suppression Operations Program
The purpose of the Fire Suppression Operations Program is to provide fire protection and
emergency response services to distressed individuals in our community so they can survive
emergencies and experience minimized fire loss.

Program Services
    Structural fire incident responses                Special Operations responses
    Wildland incident responses                          o Hazmat
    Community Service Liaison responses                  o Technical Rescues
    Mobile property incident responses                Hydrant inspections
    Mutual Aid responses                              Handicapped assistance responses
    Map updates                                       Smoke alarm checks


Family of Measures
Results                 Structure fire fatalities per 100,000 residents
                        % of fire incident responses within 5 minutes or less from being
                        dispatched to arrival
                        % of structure fires contained to room of origin
                        % of rescues resulting in survival

Outputs                 # of non-emergency public safety contacts per OCFD fire station per
                        month
                        # of fire incident responses provided
                        # of people assisted by CSL (Community Service Liaison)
                        # of special operations responses provided


Demands                 # of people needing CSL (Community Service Liaison) assistance


Efficiency              $ expenditure per fire incident response provided


Program Manager         Marc Woodard

Program Budget          $17,107,397




Page 10 of 19                                                               Fire_FY11-6_Final Plan
Fire Department

                                               Operational Services Line of Business

Emergency Medical Services Program
The purpose of the Emergency Medical Services Program is to provide response to life
threatening emergencies and medical assistance services to all citizens and visitors of Oklahoma
City so they can receive immediate treatment or care that will improve, resolve or stabilize their
condition.


Program Services
    Advanced Life Support call responses                Basic Life Support call responses
    Cardiac arrest responses                            Trauma responses
    Medical responses                                   Medical assessments

Family of Measures
Results                   % of emergency medical responses provided within 5 minutes or less
                          from being dispatched to arrival
                          % of emergency responses where treatment or care is indicated and
                          condition is improved/stabilized
                          % of emergency responses provided with Advanced Life Support (ALS)
                          staff and equipment


Outputs                   # of EMS responses where treatment is provided (this comes from
                          EMSQI)
                          # of EMS calls dispatched


Demands                   # of EMS responses


Efficiencies              $ expenditure per EMS response provided


Program Manager           James Blocker


Program Budget            $36,964,310




Fire_FY11-6_Final Plan                                                                 Page 11 of 19
                                                                                    Fire Department

Operational Services Line of Business

Operations Training Program
The purpose of the Operations Training Program is to provide Fire, Emergency Medical Service
and Special Operations training services to Firefighters so they can have the knowledge, skills,
and abilities to safely and efficiently prevent loss of life and property.

Program Services
    Fireground skill improvement programs              Training materials
    Advanced medical training sessions                 Intranet training courses
    New protocol training sessions                     Emergency equipment training courses
    New Recruit training programs                      Employee development classes
    Special Operations training courses                Citizen CPR and First Aid courses

Family of Measures
Results                  % of incidents without Firefighter injury
                         % of Firefighters that meet the annual physical assessment
                         standards


Outputs                  # of skills maintenance training hours provided
                         # of special operations training hours provided
                         # of skills maintenance training hours per Operations position


Demands                  # of skills maintenance training hours scheduled


Efficiencies             $ expenditure per skills maintenance training hour provided

Program Manager          James Blocker
                         Charles Hansen
                         Jerry Litterell
                         Chris Fields


Program Budget           $16,768,010




Page 12 of 19                                                                 Fire_FY11-6_Final Plan
Fire Department

                                                        Support Services Line of Business

Support Services Line of Business
The purpose of the Support Services Line of Business is to provide Dispatch, Fleet, Equipment
and Facility Management Services to the Fire Department so they can receive timely dispatches
and properly maintained fleet, equipment and facilities.

                  Programs and Key Measures

                  Fire Dispatch Program
                   % of incidents dispatched within one (1) minute of receipt at Fire Dispatch

                  Fire Maintenance Services Program
                   % of hours front line fleet available
                   % of hours reserve fleet available




Fire_FY11-6_Final Plan                                                                    Page 13 of 19
                                                                                    Fire Department

Support Services Line of Business

Fire Dispatch Program
The purpose of the Fire Dispatch Program is to provide coordinated response services to citizens
in need so they can receive immediate and appropriate emergency and non-emergency
assistance.

Program Services
    911 Call responses                                 Emergency call prioritizations
    Coordinated emergency responses                    Emergency incident dispatches
    911 Call and radio audio productions               Information inquiry responses
    Non-emergency incident dispatches                  Public burn permit inquiry responses


Family of Measures
Results                  % of 911 telephone calls answered within 9 seconds or less from transfer
                         to Fire Dispatch
                         % of incidents dispatched within one (1) minute of receipt at Fire
                         Dispatch


Outputs                  # of incidents dispatched


Demands                  # of 911 telephone calls received


Efficiencies             $ expenditure per incident dispatched


Program Manager(s)       Cecil Clay
                         Brian Stanaland


Program Budget           $1,973,321




Page 14 of 19                                                                 Fire_FY11-6_Final Plan
Fire Department

                                                    Support Services Line of Business

Fire Maintenance Services Program
The purpose of the Fire Maintenance Services Program is to provide fleet, equipment and
facilities services to the Oklahoma City Fire Department so it can have safe and reliable facilities
and equipment to respond.

Program Services
    Fleet/Equipment specifications                       Building repair service calls
    Fleet/ Equipment repairs                             Parts inventories
    Fleet/ Equipment reports                             Vehicle purchase recommendations
    Fleet/Equipment inspections                          Fuel deliveries
    Monthly fuel reports                                 Equipment tests
    Respiratory protection repairs to Self
    Contained Breathing Apparatus (SCBA)

Family of Measures
Results                   % of hours front line fleet available
                          % of hours reserve fleet available
                          % of parts available within four (4) business days of order
                          % of SCBA tested on schedule


Outputs                   # of facility work orders completed
                          # of fleet repair jobs completed


Demands                   # of facility work orders requested


Efficiencies              $ expenditure per fleet repair job completed



Program Manager(s)        Cecil Clay
                          Mike Fonzi


Program Budget            $7,585,103




Fire_FY11-6_Final Plan                                                                   Page 15 of 19
                                                                                         Fire Department

Fire Prevention Services Line of Business

Fire Prevention Services Line of Business
The purpose of the Fire Prevention Services Line of Business is to provide education,
enforcement and investigation services to the residents, business community and visitors of
Oklahoma City so they can benefit from a reduced risk of loss from fire and other hazards.


                Programs and Key Measures

                Public Safety Education Services Program
                 % of safety education participants with improved life safety knowledge
                 # of public safety education participants served

                Fire Prevention Inspection and Code Compliance Program
                 % of inspections scheduled within 5 business days of request
                 % of fire code violations corrected without a re-inspection

                Fire Investigations Program
                 % of arson cases referred to the district attorney for prosecution




Page 16 of 19                                                                      Fire_FY11-6_Final Plan
Fire Department

                                           Fire Prevention Services Line of Business

Public Safety Education Services Program
The purpose of the Public Safety Education Services Program is to provide life safety education
services to the community of Oklahoma City so they can better prepare for emergencies and
have a reduced risk of loss from fire and injury.

Program Services
    Inter-agency health and safety updates                 Media fire safety information
    Juvenile fire-setter intervention sessions             demonstrations
    Public policy consultations                            Train the trainer health and safety
    Educational sessions                                   sessions and materials
    Smoke alarms and batteries                             Business emergency operations and
    Safety materials                                       evacuation plans
    Safety displays                                        School mentoring sessions
    Emergency consultation sessions                        Explorer Scout program
    Community meetings                                     Citizens Academy

Family of Measures
Results
                           % of safety education participants with improved life safety
                           knowledge
                           % of juvenile fire-setters referred to Operation Fire Safe Program for the
                           first time


Outputs                    # of public safety education participants served
                           # of smoke alarms distributed
                           # of hours spent on Public Safety presentations (includes research,
                           driving, everything related to presentations)


Demands                    None


Efficiencies               $ expenditure per hour spent on Public Safety presentations


Program Manager            Kellie Lee
                           Tim Adams


Program Budget             $1,120,540




Fire_FY11-6_Final Plan                                                                   Page 17 of 19
                                                                                     Fire Department

Fire Prevention Services Line of Business

Fire Prevention Inspection and Code Compliance Program
The purpose of the Fire Prevention Inspection and Code Compliance Program is to provide
specialized inspections, testing and consultation services to the citizens of Oklahoma City,
property and business owners, and industry professionals so they can be in compliance with fire
safety codes and ordinances.


Program Services
    Permits and licenses                                Telephone inquiry responses
    Certification tests                                 Code interpretations
    Enforcement actions                                 Incident reports
    Occupant load certifications                        Fire protection system acceptance tests
    Property / environmental surveys                    Inspections
    Consultations                                       Special event coordination and preplans
    Fire Protection Plan reviews

Family of Measures
Results                  % of inspections scheduled within 5 business days of request
                         % of fire protection system plan reviews completed within 10
                         business days of receipt
                         % of fire code violations corrected prior to a re-inspection

Outputs                  # of external requests for service processed
                         # of internal requests for service processed (re-inspections, surveys,
                         monthly permits, etc.)


Demands                   # of external requests for service


Efficiencies             $ Expenditure per request for service (internal and external)

Program Manager          Kellie Lee

Program Budget           $1,625,772




Page 18 of 19                                                                  Fire_FY11-6_Final Plan
Fire Department

                                         Fire Prevention Services Line of Business

Fire Investigations Program
The purpose of the Fire Investigations Program is to provide investigation services to
prosecutors, property owners, and property insurers so they can receive fire cause determinations
that allow them to receive (or provide) appropriate compensation and prosecute alleged arsonists.

Program Services
    Fire Investigations / reports                        Fire investigation case files
    Fire Investigation consultations

Family of Measures
Results                   % of arson cases referred to the district attorney for prosecution
                          % of fire investigations resulting in arson or accidental cause
                          determinations


Outputs                   # of accidental or undetermined fire investigations conducted
                          # of arson investigations conducted
                          # of juveniles served by Operation Fire Safe Program


Demands                   # of fire investigations required


Efficiencies              $ expenditure per fire investigation conducted



Program Manager           Kellie Lee
                          Homer Jones

Program Budget            $1,815,851




Fire_FY11-6_Final Plan                                                                   Page 19 of 19

				
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